Park West Apartments

Address: 13151 Yorba Ave, Chino, CA 91710, United States
Phone: +1 909-591-0127
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Apartment rental agency
Rating: 3.5
Site: https://parkwestapartmentschino.com/
Worktime:
DayTime
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM
Saturday8:30 AM–5 PM
Sunday12–5 PM




Name: E**** E****** V****** G*******
Date: 2024-06-29 04:13:12
Rating: 1
Comment: To begin with, the maintenance service is very bad. It took us more than 2 months without air conditioning in the office. They only know how to say that they already placed the order and they never fix anything. They also lift the cars from your own parking lot. Everything in that building is pure business.

Name: R*** G
Date: 2024-04-10 17:51:59
Rating: 5
Comment: Starting with Elena/Leasing office staff, Maintenance & Security overall our experience has been Amazing!!!Thank you Parkwest for making our experience a One of a Kind.

Name: M***** F*******
Date: 2024-03-31 19:25:24
Rating: 1
Comment: Lots of Cockroaches, They wont do anything about that, if you ask them to fix something in the apartment they will but just a low quality fix,
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Name: D************** M****
Date: 2023-10-09 05:44:07
Rating: 5
Comment: Nice apartment complex. They have laundry rooms, pools, Jacuzzis, a small park for children, gym. They are being remodeled. A tad bit pricey for me, but my dad lives there.

Name: G******** G*****
Date: 2023-08-05 18:32:04
Rating: 1
Comment: They have poor parking situation and they have a shady tow company with an F rating towing cars from their premises.

Name: j**** b*****
Date: 2023-06-01 01:28:24
Rating: 5
Comment: Great place friendly and very quiet

Name: D****** P*****
Date: 2023-05-27 21:50:45
Rating: 1
Comment: This place is absolutely disgusting. The security is terrible to the kids here. They threaten them with fines and talk to them in the most crude way. It is absolutely disgusting that the management allows them to treat CHILDREN this way. Oh wait, management doesn’t care! They only care about the money and they will constantly harass you if they do not like you. Absolutely appalled with the nasty behavior and unprofessional management. I would give this 0 stars if I could.

Name: J***** V******
Date: 2023-01-21 04:23:35
Rating: 1
Comment: The office staff are extremely rude and borderline hostile.Lots of problems with roaches in the entire apartment complex.In addition, they take all of your deposit. The rent is way too expensive and after your lease is up they always increase it.

Name: J*** B****
Date: 2023-01-04 19:05:14
Rating: 5
Comment: Lived here for a few years, was the perfect living situation for me at the time. Lots of open areas, parks, business center, gym, proximity to grocery store, and food establishments.

Name: D**** L****
Date: 2022-12-24 20:25:49
Rating: 5
Comment: I have to say that this place is up there when it comes to service, like maintenance, trash pick up and keeping the place nice and green. It’s nice to walk out and not see trash everywhere or the dumpster piling up,lol. Plus now to have month to month rent is a plus! The remodeled apts which I have is an attractive addition. I’m very comfortable there, peaceful even when kids are playing outside. Overall, a very nice place…

Name: L**** A*******
Date: 2022-12-16 22:17:46
Rating: 5
Comment: Great place to live. Nice and quiet little community

Name: H****** D*****
Date: 2022-10-06 03:14:40
Rating: 5
Comment: My families home burned down and we couldn’t find any place that would rent to us with a month to month lease and pet friendly. The ladies at Park West Apartment were so helpful and kind to us. They went above and beyond to help us get in as fast as possible. Let me tell you, the apartment was so clean and modern. Brand new whirlpool appliances, beautiful flooring and recessed lighting. We had a nice patio. The dog park is a great place to let the dogs run around. Neighbors are very friendly 2 nice playgrounds pools and the laundry is always clean and working. We had only one small issue with the garbage disposal and they came right away and fixed it. We will be leaving soon but we have been so blessed to have found this place and I recommend to any new family or someone looking for short or long term lease.

Name: E***** L***** I**
Date: 2022-08-30 07:14:24
Rating: 1
Comment: I write this review as a WARNING to any residents even considering these so-called apartments... I finished up a one year lease here back in June, and I can safely say that these were some of the WORST living conditions my roommates and I have ever faced. From roaches appearing in the all corners after multiple sprays (bathroom, kitchen, dining room, and master bedroom), our cars tires being slashed and towed when following parking guidelines, and having terrible communication with the ladies in the front office- I would give this place zero stars if I could. Not to mention that nearly every resident seems to be a heavy marijuana smoker, and when mentioned to the front office that this is a health concern to our roommate- the ladies couldnt care less about our complaints.They solely want money. DO NOT let the five star reviews they display in the front office fool you- These ladies are not here to provide a good experience to any of their tenants, they will take your money and spend it on ridiculous holiday décor and borderline propaganda that entice the uneducated renter to sign their year away. The fact that they charge over $2500 for a two bedroom one bath apartment is absolutely ridiculous, considering the lack of amenities they offer. The only good thing they did for us was return our deposit upon ending the lease. In no circumstance should you EVER sign a lease at this hell-hole.

Name: M**** P******
Date: 2022-07-07 23:42:24
Rating: 5
Comment: Im very happy with the help I got from Cindy in the front office since the first time I walked in. She was very professional, helpful and polite. My experience has been so wonderful that I recommend this place. From the Manager, office staff, the maintenance crew and Sherry have been great people, caring, understanding and professional. Thanks for providing a home for my family.

Name: M******* O*******
Date: 2021-11-30 17:18:09
Rating: 1
Comment: At 1 in the morning, when everyone is asleep, they send you the tow truck, they take your own car from your assigned spot, $475 to remove it, and they leave! Dont let your girlfriend buy a car because if its not in your name they wont give you a sticker and so you cant use a spot that you yourself are paying for, ridiculous, right? Discrimination! I have all the evidence and I am going to sue them!
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Name: R**** E****
Date: 2021-07-09 22:55:01
Rating: 5
Comment: Amen

Name: f*** m****
Date: 2021-07-02 20:52:25
Rating: 5
Comment: I recommend this place my experience was great. From security and also the maintenance crew great service. Also decided to move in for the great service while checking in with ElenaPerez great service, caring, understanding and professional. Also upper management great service and understanding of our needs. Thanks for providing a home for my family. Smooth process for check out . Sad to leave due to budget but happy to lived there. My neighbors where great 👍🏻. Great premises and safety. Thanks God bless.

Name: C****** G****
Date: 2021-06-30 16:33:04
Rating: 5
Comment: As a new tenant Im very happy with the help I got from CINDY in the front office since the first time I walked in for info she was very professional and helpful my experience has been so wonderful that I would recommend my family and friends here

Name: M**** A******
Date: 2020-09-23 21:38:46
Rating: 1
Comment: This place is bad office lady are horable no play area for kids security parking worse and only lets you park 2 cars the apartment it’s self there are a lot of crocroches one time I had a rat inside my apt security are just walking around not doing there job what’s it sopposedto be

Name: J******* A******
Date: 2020-08-06 21:40:16
Rating: 1
Comment: If considering renting here, think about it twice Staff very rude and unprofessional. Security Very rude and not children friendly Very rude, almost making them go inside and going after them for not being able to play outside in the little park, riding a bike or skateboard. One of the main issues is PARKING, having, having to drive for 30 mins just to find a parking, they expect to have the cars parked on the street where your running the risk of getting hit by another car or even stolen into. But according to them that’s why we have Insurance, no wrong that’s why we’re all paying close to $ 2,000 every month. Definitely would not recommend this place to anybody.

Name: A****** H******
Date: 2020-05-21 22:30:08
Rating: 1
Comment: They dont know how to do their math right we had to correct them and we had to do it ourselves and they messed up on both of our applications. They would all tell us different prices that was not from our application and it was just a mess with them and a horrible one with their numbers. I recommend to double check your numbers before you guys sign anything all they want is your money.

Name: N****** P**
Date: 2020-02-03 17:11:36
Rating: 5
Comment: I live here for more than a year. It is a very calm and comfortable place, with wonderful staff.

Name: M*** L*** A**** P*******
Date: 2020-01-08 08:12:43
Rating: 5
Comment: I dont know why there calling it a rental agency. Its a apartment building where I live now.

Name: M*** O****
Date: 2019-12-29 00:21:02
Rating: 1
Comment: I live here and the office and security have contradicting rules . This is not a kid friendly apartment complex . They are very strict when it comes to the kids playing outside . Office people also have an attitude and are in a bad mood . It’s not our fault they hate their job .

Name: m****** b****
Date: 2019-10-06 01:08:23
Rating: 1
Comment: They treat their residents poorly. Good luck finding parking. Security is terrible. ROACHES EVERYWHERE. Raised my rent (without notification). Worst apartments ive ever lived in. Looking to move ASAP

Name: M****** T*****
Date: 2019-07-10 16:01:35
Rating: 5
Comment: Cant believe some of these reviews! I have not experienced anything but good at Park West!! Office is very freindly and happy to help. Maintenance and security always available. I think you haters are unhappy ppl!!!

Name: J******* M******
Date: 2019-05-08 00:59:09
Rating: 1
Comment: The cheapest apartments I’ve ever lived at.

Name: Y****** V********
Date: 2018-08-10 06:48:20
Rating: 1
Comment: Im just going to keep it short and simple. They will do everything in their power to keep most, if not all of your deposit. Management is ridiculous. They seem to always be in a bad mood and always give you attitude when you talk to them. They also always forget to tell the maintenance staff about your requests, so be prepared to wait days before they actually go fix your apartment. I had to wait 9 days before they fixed a leaking toilet. Security is a joke. The guards are always smoking or on their phones. They dont do anything about the drug dealers that deal in the parking lots. Also, they dont regulate the parking situation. Point is: if you can afford these apartments, you minus well go put your money into another complex in a better neighborhood with some nicer apartments. Dont waste your time here.

Name: I*** E********
Date: 2018-08-10 05:30:47
Rating: 1
Comment: What could I say that hasnt been Said already. This complex is trash! Security sucks. Management sucks. Maintenance sucks. The tour is such a fake image of what this place is really about. If you ever have a problem with parking dont think the office can help. If the crappy gate doesnt want to work dont think the office can help. If you give a deposit forget about it cause you will not get it back unless you repaint the crappy job they due and hire someone to professionally clean the apartment so once its all set and done you either spend a ton to give them the apartment like they didnt give it to you or lose your deposit. Trust me maybe even then they still wont give you your deposit. I think they make up fees and pocket the money. This place just sucks all around and do not recommend it for anyone who is family oriented considering they have drugs all over the place and horrible security. They will say the sheriff department does checks but they only come for people who are on parole and live there. Seriously if you want and are able to afford this rent go somewhere else because this place is not worth it. Just picture a section 8 complex with a mask over it. If you end up leasing here youll know what Im talking about.

Name: K**** W****
Date: 2018-07-04 06:26:58
Rating: 3
Comment: I lived here for about a year and a half. It was in a decent neighborhood and was affordable. I got lucky and lived in the front of the complex (once you walk toward the back, it just isnt as nice). I also got lucky with pretty good neighbors as well.Overall, I enjoyed my time there. For the most part, staff was ok. I never had to interact with them much. When I complained about a car parking in my assigned spot, they were quick to take care of the situation, and I appreciated that. Maintenance was also pretty good. Came and took care of stuff whenever something needed repair. LOVED the fact that they actually had a great parking situation! For residents and guests. Thats hard to find these days.Just a few complaints...I wish they gave you notices when they had packages for you in the office. You would just have to guess and go ask them yourself to see if it arrived yet. The washing machines and dryers were broken often. And finally... the deposit. This is the part that definitely dropped their score for me. When I left that apartment, I left it almost cleaner than it was when I moved in. But they charge you for almost everything when you leave, so you get almost nothing back. They even charged me a large cleaning fee, which made me wish I hadnt bent over backwards trying to clean that place when I left. Such a waste of time. I felt it was unfair, but just didnt want to bother arguing with them about it, so I never called.

Name: J****** R*** R*****
Date: 2018-06-11 08:08:26
Rating: 5
Comment: Nice neighborhood, has a small dog park for dogs (yess animals are welcomed!) Pools, are very nice as well, Pretty affordable if you have some decent jobs.

Name: M**** R****
Date: 2018-04-26 02:02:02
Rating: 1
Comment: Very terrible place to live. I honestly dont think that is fair what happen to me, as a tenant. Every night i had p.problems fining a parking so one morning i park my truck where it said fire zone and my truck got tow away and i had it pay $350 dollars to get it out

Name: M******* A****
Date: 2018-03-29 19:04:24
Rating: 5
Comment: Nice staff,

Name: M* A**
Date: 2017-12-23 21:48:42
Rating: 4
Comment: My experience at park west was pleasant. I loved my apartment, very friendly environment, accessible to shopping, freeway and restaurants. The staff is friendly, maintenance excellent and my neighbors no problems. Its just pricey, therefore I had to leave.

Name: M******* L***
Date: 2017-11-26 19:46:46
Rating: 2
Comment: Place should be kept up more. The leasing office and the front are kept up nicely, but when you get to the back it is not as appealing as the front. Very deceiving. It is a pet friendly place which is nice, but when you have a dog that just barks and howells all night it is awful .

Name: W** G*****
Date: 2017-11-15 07:45:03
Rating: 5
Comment: I would say that this place is a nice area for apartment renters also good family community too.

Name: k**** m*****
Date: 2017-10-11 23:38:50
Rating: 1
Comment: Lived here 3 yrs, 1st yr roach free, 2 yrs infested w/roachs d/t dirty ngbrs moving in. Mngmnt did nothing but spray here&there. Out of $ 525 deposit theyre trying to return $62!! In speaking to them, couldnt get their story straight on what they owed me. Ex: Fitness key charge $25, they charged …

Name: S***** O*****
Date: 2017-09-29 04:22:21
Rating: 4
Comment: My friend lives here she likes it I think its kinda pricey but sois everything in california

Name: T** R*** E*****
Date: 2017-04-13 23:55:39
Rating: 5
Comment: Nice and cozy.

Name: A***** G*******
Date: 2017-03-06 22:12:35
Rating: 4
Comment: Good area for family occasionally some craziness from the park next door

Name: M**** B***
Date: 2016-09-23 07:35:47
Rating: 5
Comment: Was looking through the reviews and felt almost personally offended, I love this place so much!! staff is super friendly, always attentive. They make sure to keep everything very modern and are quick at your door if you have a technical inconvenience! such positive environment; security guards, kids running around playing, puppies, cats, friendly neighbors, a 24 hour park, gym, free zumba classes, pool! not to mention it is so close to EVERYTHING. I really believe if youre considering parkwest, you give it a shot, my family and I are very modern hip people and this sure is a boss place to call home. stay true!!

Name: J**** D*********
Date: 2016-06-07 08:03:22
Rating: 3
Comment: An alright place to live. Lots of cats outside, security guard is a d-bag and doesnt do his job.

Name: k***** V********
Date: 2016-06-06 09:15:26
Rating: 1
Comment: Park west sucks nobody should live there then are roaches and spiders and my kids room is filled with ants we are moving really soon

Name: K*** o* E***
Date: 2015-10-13 05:26:43
Rating: 2
Comment: This is the 7th time now our AC has gone out... Its not like we abuse it, we leave it on 78 and put it on auto. Somehow everytime the maintenance ppl come to fix it then never really fix it. Not to mention it takes them days to actually show up. This is the 6th night in a row im sleeping half naked, window open no bed sheets still sweating.Not to much the damn trains that always honk their horns everytime they pass by the station, thank for keeping me awake.If i had the money i would definitely move out of here, i need to wake up at 4:30am for class every morning and it being 89 degrees inside the room doesnt help me get the rest i need to be awake in class.

Name: P***** 2*
Date: 2015-05-01 19:42:01
Rating: 2
Comment: Nice place but increase the rent every 6 months, Im looking somewhere else to live.

Name: A M
Date: 2010-12-28 19:04:27
Rating: 5
Comment: Cool place