Kerbside pickup
Yes
Party City in Rochester
Categories
Location on the map
Rochester, Oakland County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff wear masks
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 947-622-0007
Site: https://stores.partycity.com/us/...
Site: https://stores.partycity.com/us/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:9AM–9PM
- Saturday:8AM–9PM
- Sunday:9AM–6PM
Party City in other cities:
Comments (180)
It’s good. Great customer service but can have some more items. Compared to other party city stores in different location, this one is little less
Good selection of birthday parties accessories, with many different characters from current children’s movies, like Encanto.
The selection is good. Some of the shelves were bare, but that is life in a pandemic. I didnt find exactly what I was looking for, but I found something that would work.The one thing that bothered me was the way the supervisor/manager spoke to the young clerk. He scolded her in such a way in front of me that I felt bad for her and that made me, the customer, uncomfortable. I did not see a transgression worthy of such a tone.
I went here expecting a party the size of a city block and boy was I surprised. The kind employees kim and John were very helpful and informed me that indeed they were not throwing a party but could sell me a party instead! Boy was my face red folks, it sure was embarrassing. Anywho, I found a new place to hang out and some new friends here with the party city crew and would highly suggest that you spend some time here for your next event. They will scour the isles in search of the most festive of cup. Party poppers are not illegal here in our great state so do not fear asking for them. I would say that I love them, but am afraid they will not say it back. Open hours are very consistent and I feel safe here.
I usually have such a hard time at this location with getting help. I’ve received attitude or people just being rude. But today I went in and Faye went out of her way to help me! I work for a company that prides themselves on exceptional customer service and I would say Faye gave the same amount of customer service that I would expect from my own team! Thank you for taking the time to help me pick out balloons and everything, Faye! This company is lucky to have you!
One of the favorite place for my family, when we have to arrange a party. All at one place.
This is your 1 stop shop for all the events.. You will get something / everything for each age group and and occasion. (Though I didnt get anything for my 6 months old babys monthly bday ). Rest assured you will find everything under 1 roof.
For being as busy as they are theyre keeping the checkout line moving really fast. I was in the back of the store and was up front within a few minutes.
Off season, the store is organized and bright with way more products than you ever even thought you needed. Less expensive and mostly good quality. Around Halloween, though the store gets very messy. Theyve done a good job trying to organize the costumes this year.
Clean. Friendly. Well organized and easy to navigate. Decent selection but too much themed stock and not enough custom. For example, if your girl wants a princess or unicorn party, youre good to go. Otherwise, youre screwed. Great for Halloween too. I like the individual party favors and candy. Super pricey but its the one thing you can utterly customize down to the last detail and get the exact amounts you need.
For a big store, there is a limited product.
Great Halloween set-up. Party City had all the same/similar supplies the pop-up Halloween stores have but its cleaner, neater, and better kept and thats reflected in the prices. Sadly I dont think I found any party of a costume under $20.
All staff are friendly and you will find all party supplies you need.
The staff just need to learn to greet customers waiting in line. The big gentleman at the register had customers who were ordering a bunch of graduation balloons. We stood in line about 10 minutes while the customers decided which ones they wanted and how many. My husband and I understand the pressure behind the register, therefore we were not upset or impatient, but he never once acknowledged our presence while we were waiting patiently. Again, I know he felt under the gun and he appeared to be getting frustrated himself, but if ANYONE in the store would have said, well be right with you it wouldve been a nice gesture. Basic customer service 101.
Wonderful place, whatever you need for your party here you will find it
I bought several items for a party and the party cancelled sadly. I had no problem whatsoever returning my unopened items for a full refund. The store is bright and big. The selection is enormous and inspiring.
I always get most of my supplies for my kids parties. My kids enjoy the store for unique ideas for their friends parties or playdstes or just for picking up treats. I look forward to their clearance section too. Too stock up my supplies for future.
Online it said they had 14 of an item I needed. I looked around the store and couldnt find it. When I asked for assistance I was told they would help me when they finished checking everyone out then they would help me look. 20 minutes later still no help... Just walked out the door and ordered them on Amazon. Ill have them tomorrow. Thanks for the great customer experience 👍
This happened at the Great Lakes store . The cashier was rude ! When I walked in I was carrying a party city bag and she asked me if I had a return I said no then she said then why are you coming in here with a party city bag ? I let her know that the Rochester store called for me to see if they had the cake box I was looking for and by this time I was not pleasant to her . The cashier was only interested in talking to her mom and the only reason why I know this is because she told her mom she loved her when she left the store . I will NEVER go to this location again ! I dont even want to give 1 star but this wont post if I dont
Nicely stocked with people & things.
Always everything you need and dont need.
Great variety of random stuff I didnt know I wanted. Like UofM cups, napkins, and plates for tailgating.
The management here is awful and everything is overpriced. Last time I was over there linda was the manager and she was rude and not professional at all. I dont understand how someone is allowed to be a manger at a customer service based business when they dont know how to treat customers. Dont waste your time here unless you WANT to be treated like garbage.
How do you let your store run out of helium because otherwise whats your purpose.? Everything else in that store can be bought somewhere else for cheaper. Apparently you cant buy any balloons that are already blown up. I just wanted one birthday ballon for my moms 50th and the lady didnt even hand me the 1 item that I ended up purchasing. She just left it on the counter towards her.
Loved it,,like all costumes n reasonable price to buy...
Very fun store...saddened that they reduced the greeting and birthday cards to just a few rows. Use to go to Party City all the time to stock-up. Only, boo! That I have. Otherwise, I have fun looking around and get all my wrapping paper, ribbons, and bows there. Freaked out when my husband said they were almost out of helium when he went to get my 55th birthday balloons. Nof Party Citys fault really. Just a shortage country wide. Weird thing to have to ration. LOL!
I used to shop here at least once a week to appease my 4 year old daughter (the board games, shopkins, dolls, tutus, hair extensions, penny candy, I even liked the the things they had like decorative little topiaries and such. Even if overpriced, we lived super close. I used to use this place to theme all my parties, basically, I spent a ton of money there. But as thier staff changed, or perhaps I just took notice of the long haired gentleman in his 30s who looks like a stoner and the the larger gray haired man who looks about 60, both with beards. The way they approach customers is so incredibly blunt and rude right infront of tons of other people too, uncaring. Come to think of it the whole staff is now rude like that, just rude and unapologetic about everything when the store is really not THAT great. Honestly everytime I did a party they were lacking in multiple items, its only good just for fun and the helium balloons are crazy, crazy overpriced, and they are always out of everything and annoyed. I found the dollar store has a far better selection, more up to date cartoon characters for toddlers and far friendlier and patient staff.
Maybe a ok place to shop but being an associate not so much. I hired in for holiday help . I was skeptical when I was never asked for my ID or SS card . They couldnt get me in the system for some reason so I couldnt punch in and out . A week and a half goes by and I was asked to go on register. I had no way to log in still (as far as I knew) I said I need a log in to get the register . Manager #1 said you have put in the system Ill get your log in . Manager #2 asked how I was punching in and out .I said I havent I didnt know that I finally got numbers (no one told me ) So now Im thinking for the last 5 days they haventh been tracking my hours. I got my cash card (paycheck) but no money was on it. A couple worker had told me that robin (manager) told her its something Im doing they got a email saying my money was on there. Why is a manager talking about my pay info to another employee (not professional at all). Manager #2 had asked what days I can work. I told her every other day since I have to be up at 230 am everyday for my other job . That way the days i didnt work I could leave job #1 go home a catch up on sleep . She ended up scheduling me 4 days in a row (I could do more days in a row if I had shorter shifts. On top of that I told them Im available between 1p -9p. So they schedule me 1-9. I wasnt looking to work another 8 hours on top of the 8 hours I work from job #1. I worked 2 days of 16 hours between both jobs. The 3rd day I worked job #1 and called PC. manger gave#1 me an attitude about it said she fired to 2 people the day before and had another call no show already that day .I said I need sleep Im exhausted .She said I need you to work its getting to be busy and asked if I was cominiin the next day or should she take me off the schedule .I even told her I told manager #2 to schedule me every other day. I get 4 hours of sleep at night and trying to work 16 hours days 4 days in a row was a little much. She ended up hanging up on me . I dont know why I was asked what I could work when it wasnt going to be followed. Why bother asking what I want to work? When I went into work the following day she had crossed me off the schedule anyways.So I left on lunch and didnt return .Oh yeah one half hour break for 8 hours ?!?!? Not cool especially when Ive been on my feet since 3a. Management not professional at all!!
Great place to get your party supplies, invitations, good bag items, and so on. Every year for Holloween we go there to pick out our costumes, although for anuthing that is super popular you have tp get there first or second day they start selling costumes because they go fast. If you arw looking for Holloween decor, go the day before Holloween, you can even negotiate some prices.
Great selection for all types of party favors. Pricing a little bit high, but you can find a lot of items. Staff is helpful and service with a smile.
Pretty large selection of party supplies
DO NOT EAT THE CANDY IN THE BUCKETS FROM THERE THAT ARE NOT PRE-PACKAGED! THEY HAVE ROACHES!
Ordered balloons on line for a delivery and they were fabulous!! Even better in person than in the pics!! Very happy!!
Always crowded but very little staff to help and assist. The costumes are always a mess and I can never find what I need since they are displaced all over the place.
Good service over all. You can find everything you need
The store had a lot of inventory in boxes near the back if the store, making some items hard to access. They didnt have what I was looking for in the correct color, but understandable.
Best place I have ever been to in my life, the employees were just so lovely and so nice especially Brianna
Super helpful staff and wide selection, always comes through when I need to decorate for a party!
Used to be our go to place for Halloween and party supplies. Limited selection, prices high compared to internet, no service. Next big box to go?
This may be the worst party City in the entire state of Michigan. horrible staff running around like chickens with their heads cut off theyre bad mouthing customers in front of other customers an absolute horror show avoid this place at all costs
Average experience.
Friendly, helpful staff. Pretty well stocked with lots to choose from!
One stop.shop.. very good place for party stuff
This is one of the largest party stores in southeast Detroit. If you cant find what you need to throw a party here, youre just not trying! Lots of costume ideas, too.
They were so nice to get our balloon bouquet ready while we waited
The place is a madhouse on Saturdays, be prepared to wait in multiple lines for a LONG time just to get a balloon. Cashier had an attitude when I wouldnt just give her my phone number.
Lots, and lots of merchandise that is available for sale. Everything is priced at advertised, or lower. Frequent sales on fun items. Free parking available. Friendly staff are available to help.
Having a party? They have what you need all in one place. And if they dont have what you need the knowledgeable staff will help with a great solution. Did not have to spend alot of time looking.
This particular store from the chain is always well stocked and they have decorations for every occasion. Staff is always friendly and courteous
Was welcomed when entering the store, thats always good. Friendly staff, really helpful.
Tried to cash a payroll check here & couldnt.
Has some good stuff but I was unable to find any graduation items in December.
The lady that helped us was very helpful. She went above and beyond.
Friendly and easily available staff members. Good selection for Halloween costumes even at last minute!
A bit pricey for the items we needed so to the dollar store we went .Excellent selection however
New site bigger and more open. For minimum wage the staff is ok. Party stuff and lots of it. Mostly made in China.
Very helpful staff. Nearly everything you need for a party.
The store is easy to shop, but the sales team....Abby & Linda were rude and judgemental. Very sad .I just wanted help and suggestions.
Nice items in the store. Great place to shop. Ive never had an issue at this store.
This is the greatest place to buy a party setup . I will use them in my future partys
Lots and lots of stuff... yet it is all organized and the store is very clean. Will return!
Convenient location for me, but I swear they never seem able to locate online orders on the first try.
Has everything for the greatest party ever!! definitely recommend:)
Have a good collection. Had been there for my sons paw patrol theme party.
Not alot of Halloween stuff this year. They still have cool stuff😎
Amazing choices. The arrangement could be better. Service is pretty quick.
Greg and Rich were friendly and professional helping me with a return and getting my 48 balloons blown up for me to take with me for a double birthday party...thank you!
It has a ton of stuff, and Im partial to the bull candy options they have. However, like most party supply stores, things are grossly overpriced. Just the way it is.
Quite an amazing place. Pretty much anything you could want for a party.
This store is always neat. Employees are always willing to help with a smile
Great lots of costumes and that have every thing u need for birthday parties and hallaween and more 😀
So many balloons! Quick service even though they were busy.
But what I wanted immediately large selection very nice
First time in a Party City, its amazing the things they have. stuff I never thought of. Very cool.
To go store for all the theme party decorations and Halloween costumes.
This store is HUGE...you should be able to find just everything you need for your party.
I really like this store but they Discontinue a lot of things seams like, right after you just bought one
Great variety to choose from, a little pricy, but, great ideas for planning events.
Great store. Tons of items to choose any theme from.
How can they be out of almost all Halloween hair stuff at the beginning of October?
Perfect place for all party accessories & Halloween costumes
The new store location is much bigger and has a great selection!
They have balloons and other fun party decorations and supplies
Good stock of items. Limited staff
I found everything that I need. The service and variety of products are very pleased.
Good place to find what your looking for, for partys, birthdays ect.
Very nice selection of foil and latex balloons
Had the table cover that I needed which was hard to find at other stores
Nice location, Nice people good prices
Good selection, good prices, long wait to check out.
Staff are chill and I found what I need.
Have way too much fun in this store!!!
Its 2018 and they dont carry a Trump mask. Smh. Unforgivable
Quick and easy spot for event planning. Balloons, candy, favors, dinnerware and gifts.
Prices rather high, but alittle lot of variety...
Great customer service at this location
Great place. They have everything
Wide selection of candies and can mix and match different candy
👍
Always find something I can use there
Found what I was looking for very easy
So many cool things for parties!
Always find exactly what Im looking for...and more!
Great selection, but the service was unfriendly.
Lots of products. Fair prices
Another place that Google is wanting a review for oh, that I havent been to.
Kind and helpful staff, excellent service.
Gotten help to find exactly what I needed!
One place to get all types of party stuff
Great, prompt service
Amazing store & amazing managers
Lots of variety. Good service.
Found all the b-day cards I need for the yr.
Not helpful limited party supplies
Always have your party needs!!
Slow and not so friendly service.
Its ok. Expensive. Nice staff.
Picked up baloons. Service was ok.
Very attentive and so helpful
The attendant could not help so much.
Very bad service.
Friendly staff, lots of options available
Decent variety
Need more things for baby showers.
Quick shopping stop for Halloween costume.
Clean and very helpful staff
Lots of party supplies & costumes.
Big variety of partly supplies!
Had the stuff that I needed as always!
Nice Variety and good deals
All your party and holiday needs
Balloon people very accommodating...
Lots of stuff and friendly staff.
Had what I wanted. Helpful staff
Nice party decoration stuff..
Horrible selection of unicorn costumes
Everything you could want and more!
Mocking location, starting to wind down stock.
Very helpful clean
Decent for generic decorations
Worst customer service ever!!!
Big box
Staff was great!!
Friendly and helpful staff
Staffing can be an issue.
Fun place with party stuff
A lot of clearance items
Great Balloons!
YEAH Ural
Loved it
Lots of party supplies.
Had everything I needed
Very helpful and friendly
All for any party
Every thing I needed
Great store
Prices too high
Endless supply of party supplies
Well stocked.
Anything you need!
Great
Great and convenient
Friendly and helpful
Good stuff
Has everything
Balloons
Great place
Got what i came for
Convenient
Unfortunately in theAt the time of visiting it, there was very little existence in the assortment of costumes.
Total reviews rating 4.1
180 Reviews for Party City 2023:
Review №1
2022-06-18Similar to the other reviews, they really had horrible customer service. I went there this morning to get some balloons for my family and I asked one of the staff members to show me regarding graduation balloons. She said she was a store manager and she refused to walk over to answer my question (which only takes a minute to get there). She was discriminating me against other customers. While I stood there waiting to get help, she was super nice to other people walking inside and picking up balloon orders, but to me she would raise her voice with very upset and high-pitched voice when she talked to me several times. There were 3 people working at the register, and I really don’t understand why they can’t take one minute out of there time to show me graduation balloon and answer my question. It really does not take that much time. I will be calling to report this discrimination. I did not need to be yelled at and treated with upset voice at 9am on Saturday morning. I was treated very poorly today and I will not return to this store after today.
Review №2
2022-06-10Horrible management, lack of care for customer service. Waited in line for 15min while witnessing 5 employees scramble to help one customers delivery order. Which forced a 10 person lineup, when asked if I could leave cash over the amount of product and tax I was threatened with the act of stealing from the manager. We left without purchasing will and never be back!
Review №3
2022-05-26Great selection of party supplies.You might be able to get some of the items cheaper elsewhere but you wont find the variety.
Review №4
2022-04-25Always have had a great experience at Party City! There is no other store I would ever go to for birthdays, graduations, and or any other celebration!
Review №5
2022-05-31There was absolutely no collections of any party favors...way expensive then amazon
Review №6
2021-07-04Theres always tons of choices in products, but theres never enough stock. Its PARTY city, I shouldnt have to go to two of their locations to find more than 40 plates in the same color. They should have more than 20 champagne flutes in stock. Any time I try to buy little appetizer or dessert vessels, they have about 2 ten-packs in stock. Ive been going here out of necessity for years, but I almost always ordering from Amazon now because they dont have enough of what I need for parties. Im a caterer by trade. I know parties... When your entire store revolves around supplying parties, you should be able to accommodate a party over 20 people at any given time.
Review №7
2022-02-24Bought white hair spray for my daughter for school since it was 100 day...she was dressed up as an old lady
Review №8
2022-04-30This location usually has things in stock all the time. Thank You!
Review №9
2020-12-20One of the best places to shop for Halloween. Always a treat for kids to enjoy the costumes and decorations at this location. The candies and sweets have alot of variety. The place is well stocked and associates are very helpful even during the pandemic times.
Review №10
2022-04-29Good price on balloons. Staff was nice and helpful.