Kerbside pickup
Yes
Party City in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff wear masks
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 586-722-1358
Site: https://stores.partycity.com/us/...
Site: https://stores.partycity.com/us/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:9AM–9PM
- Saturday:8AM–8PM
- Sunday:10AM–6PM
Party City in other cities:
Comments (199)
Great store. Only bad thing hardly any staff. Always long waits or lines. If you need balloons blown up good luck. Best thing is to call and order way ahead of time.
Great friendly staff nice variety of supplies and balloons
Fast and friendly. I had a pick up order and the associate called me personally to fulfill a substitution.
This store is a fraud. Made online purchase. They use ur card info to steal and make more purchases. Manager is terrible. Avoid this store and company. All frauds and not helpful. Asked for my money back, it’s been over a month and still no refund.
Nice selection, but to me it seemed a little too crowded with costumes & candy. Guess a one stop shop is convenient for some, but didnt see any deals for candy that would give customers reason to buy it at a small shop rather than going to food stores. People who worked there were very helpful.
This store is a pure joke. Bought frozen themed balloons, was told I could come back and they would fill for free with receipt. Ya my mistake never again brought them back after I paid 30 dollars for 6 Mylar and 6 latex i then had to pay an additional they called packaging fee 1.19 per balloon. So my receipt or whether they were bought there apparently did not matter. I would’ve took my balloons elsewhere to be filled but hands our tired and I’m out of time. Customer service horrible as well ! Will not be back.
Nice variety & friendly, helpful employees.
They always have everything needed for a good party!
They have such limited stock on popular party items. My son was not able to choose any of the three themes he was interested in due to the store limited stock. The service was good is the only reason I give it 3 stars.
Austin and another young man with sandy brown hair, were extremely nice and helpful! I do feel bad about the way they were treated by certain uptight customers as we were looking at the costume wall. Great service and nice young men!
Huge party selections. Huge selection for special occasion balloons. Bet theres more than 100.
Have placed two online orders for balloons recently during curbside-only, and had very fast and efficient experiences. Email notifications seem a little wonky (was informed at 9 a.m. that part of my order was picked up) but the order was correct on pickup. Team is very kind. This is my go-to PC!
Great store for party supplies.
I placed an order for my daughters first birthday party. Not a huge order but some balloons and decorations. I receive a confirmation email with a total of $34.21. Stated in that email is Bring a method of payment. We havent charged you yet!*. I receive another email 1 hr 39m later that shows a total of $33.28. One minute later I receive an email telling me my order is ready, again the total showing is $33.28. This time I check my bank account to see how much I was really charged. I find that I was charged twice-- once for $34.21 and the other for $17.98? I was baffled, especially considering the email said to bring a method of payment, I received 3 emails with different totals and now Im being charged $52.19. I contact the store and speak to a woman by the name of Brenda who is trying to be helpful but also talking to me like I dont understand how finances work. After I explain everything to her several times she offered to get my order sheet, in which at that time she hung up on me. I called back and after going over everything with her again for 9 minutes and going back and forth about the several prices that didnt match she hung up on me again. I ended up coming in Saturday morning 11/10 to pick up my order. I spoke with Brenda and instantly she put the blame on me as if i was hanging up and calling back. I told her that every time she tried to place me on hold she hung up and i didn’t have time to continuously call back. However, she was not helpful and she blamed the problem on a “new system”. She said if there was a problem then I’d have to call corporate because there is nothing they can do in the store. Then I asked for a copy of my receipt to show exactly what I was being charged for and another representative said “it’s already crumbled up and in the trash”. I was amazed at the lack of customer service. I ended up having to be stern with the rep just to get her to give me my receipt and I even accepted it out of the garbage. I get home and start to set up my daughters Minnie Mouse themed party to find out I was missing the banner (710514 1st Birthday Minnie Mouse Banner). Do you think I was told that it wasn’t in there? No. My final amount I was charged was $33.28, which came in two payments ($17.98 & $15.30) and it took me 5 days to find out how much I was actually being charged all while Party City managed to secure $52.19 in my personal bank account. This was just such a terrible experience and I will order everything from Amazon from now on. I was willing to pay a higher premium for convenience but the customer service is just terrible.
Items were a little pricey and not as much of a selection as the Chesterfield location. Ironically the items I bought were all available at Dollar Tree for 50 percent less. I was purchasing for a party of 15- Circus theme.There was one male Associate working whom was so nice and helpful. He always smiled and gave salutations to everyone I observed. He actually approached to see if assistance needed. The other Associates standoffish never smiled or acknowledge anyone in store.I was surprised that the majority of the holiday items were still regular price as other stores are running 90 percent off for holiday and New Years. There was one small table in front of store with candy 50 percent off.
They had wat I was looking for
Anna at the registers was sooo incredibly nice and helpful!!! I changed my balloon selection 3x and she was so kind, patient, and understanding!! She even showed me the selection for Eid & Ramadan!! I have never seen that before and it’s super exciting :) You don’t get customer service as amazing as that anymore! I absolutely love party planning and because of the pleasant experience here I will definitely return!
Staff is terrible, unfriendly, and not accommodating. Did not acknowledge me after standing in line and waiting for my order that I had placed online. I was standing two feet in front of them with no one else in line, so they clearly saw me. When I finally approached staff and asked where to pick my order up, they looked annoyed and walked away. I wasnt even sure if I was being helped because there was no communication. When I received my order, I politely said, Thanks, have a good day. No response.
Was in the store for 20 minutes longer than needed to be today. Hot as heck in there, can hardly breathe in my mask while lady in front of me has clerk blow up samples of every color balloon. Manager finally came up front to help when the 10 other people in line have been waiting for at least 15 mintues with earpiece hanging out and has the audacity to scold the clerk in front of everyone for not calling for help. Put your damn earpiece in and pay attention!
Inventory was very low, but staff were helpful and friendly as always.
The cashier was horrible, rude and dismissive.The manager was delightful however with his staff I will never go there again and dont recommend.December 8 2020 645-700pm.
Dont buy anything here unless you know FOR SURE its what you want. I dont usually write reviews, but I am so annoyed I just have to warn people (I know, thats how these things usually go). As a typical party store, theyre fine. Typical party supplies, typically way over-priced. If youre not looking for something highly specialized, I suggest the dollar store.Anyway, I decided to try to get a jump on Halloween this year because I usually wait until the last minute and find myself scrambling. My forethought brought me no rewards, however. The plan was that our family (all adults - siblings and spouses of siblings) would attend a Halloween party as a group of gangsters from the roaring 20s. We started out costume search in September, right when the Halloween items started to be available in stores. We found that Party city offered the same Roaring 20s costumes as the pop-up Halloween stores - some items were more expensive, some less, but it averaged out the the same price. We decide to start with gangster hats and boas, Both items costing $10/pop. For a group of 8 the cost came to just over $80.BEFORE buying we inquired into the return policies of all of the stores under consideration. We were buying for our family, knowing we would see them over the weekend to show and test what was purchased. Party City claimed that if the items did not work for us and/or did not fit that we could return them on 3 conditions:1. we had the original receipt2. if there was packaging it was unopened3. it was before Oct 24We purchased on Thursday (by the way we had to look at many many hats to find 4 undamaged items with tags on them), and saw our family on Saturday. The hats didnt fit 3 of the 4 men in the family...not even enough to squish them on. The boas shed non-stop as well, and we all concluded that we should perhaps rethink our theme...I didnt think the boas would have any feathers left by Halloween!On Sunday, I attempted to return the items to Party City. I had the original reciept, the card I made the purchase with, there was no packaging to have been opened, and it was wall over a month before the Oct 24 deadline. The boas were accepted. The hats were rejected. The manager said to me how can we know you didnt wear the hats and then try to return them?Well, I didnt know how to reply to this (civilly), so I took my crappy hats and walked out. First of all, the hats were being returned in better condition that most of the other hats on their rack. Secondly, I was TOLD I would be able to return them and the supposedly reasonable return policy was the reason I chose party city over the competitors. Finally, most stores return policy is based on the premise of good faith. Clearly, Party City doesnt believe in good faith, thus it shall no longer be received from me.
Cashier was very nice, especially considering how busy it was we the time. Very efficient. Had to look around a bit to find what I had come in for, but it wasnt a big deal as they have a lot of fun things to see!
Small selection overpriced.
I love party City because they always have cool, interesting stuff. The costume selection was minimal.
This is the slowest place ever. All of the workers were on their phones. The girl doing balloons didnt know how to tie the balloons, they had 5 people up front and 1 person doing balloons with 2 people waiting for balloons. The manager just barked orders and was no assistance to anyone. I will not be returning
I bought some balloons and party supplies. The helium lasted, and the party favors kept the kids busy. And they have been a reliable location for us in several last minute trips! No complaints.
Warning: Do NOT try to use this locations kiosk to place an order!! I spent over an hour trying to place an order through the in-store kiosk so I could get free shipping. I was first told by one girl that the kiosk is down but if I connect to their Wi-Fi, the shipping would be free. I tried this several times and it did not work so she told me to stand in line and wait to talk to the manager. Then, the manager told me the kiosk IS working and to use it in order to get the free shipping. He and I both tried to get the order to process and there was literally no response from the site due to the extremely SLOW connection. I wasted a bunch of time trying and was then told by the manager, Its not working and there is nothing he can do about the shipping. I should have just stayed home and placed the order and saved myself the inconvenience and frustration. Not accommodating at all. Never going to this location again!
They have about a billion costumes, if I had to guess. People are very helpful, and prices are reasonable. Best place to find anything for a party. Usually only visit around Halloween but seem to have a ton of stuff for other holidays
Gets a little crowded at times, but staff keeps the line moving fast...I dont visit here often but staff always seem to remember me from my last visit and always gives me complete customer satisfaction each and everytime. Great service and large array/assortment of specialty items-always a surprise on what you can find here!
Terrible customer service!! The store is full of young adults that are walking around like zombies whose every response to even the most simple question is mam I dont know. The store isnt even the size of the smallest dollar 🌳, sooooo....how do you not know anything! I will never patronize this Party City ever again!! No matter how many times Ive patronized this Party City, the service always sucks!! Oh...and p.s.-check your receipts, I was overcharged and had to come back to the store to get an adjustment!👎
Large selection for every event
They enjoy hanging up on customers. Ill never shop there again, its a terrible store. Im sure corporate would like to know that theyre losing customers because of the constant hang-ups.
I am doing a baby reveal and they had everything I needed here for it@ thank God!
Really hurting on inventory. Didnt find what we were looking for.
Got a couple of dozen helium balloons and they were filled Todd and rope within 15 minutes. Cant complain about the service as it was quick
If youre looking for cheap junk for parties Party City has got your back. I was a little sad at their lack of Mardi Gras stuff but it wasnt surprising given how far Michigan is from New Orleans. Sometimes you can find Halloween decorations here that, despite being cheaply made, are quite effective. Ill be hitting them up soon for St. Pattys Day.
Wouldnt call it a discount party store It was pure chaos in that place, but they have a bunch of cool stuff, things you didnt know you needed until you saw it.
Friendly helpful staff. This was the fastest transaction I ever had at a party City despite the fact that they were busy. Will definitely travel to this location over others in the future. Thank you.
I should have gone here first. They had everything we needed for Christmas and New Years. Their prices were also fair. I will go there first next time.
Have anything and everything you could possibly want or need. If you cant get it in the store you can more then likely order it online.. I shop online for store availability an go there. Love this place..
Great for party planning. Lots of theme ideas for kids and adults. It would be hard not to find what you are looking for for decorations. Big variety of serving pieces and dinnerware choices in clear and many colors
Great place for everything Halloween! They have tons of costumes even a section for pets. Lots of outdoor and indoor decorations and everything you need to throw a great party!
I was just at this party city and they wouldn’t even let me get two balloons for my birthday because they were so packed with orders they didn’t have any helium. That is unacceptable and absolutely not the customers fault that a store cannot keep up with its own demand. This location was in Sterling Heights Michigan on Hall road. Unacceptable. I went to another location much farther away from me and called ahead and they had everything that I needed. I spoke with Meghan at the Chesterfield location and she checked ahead of time to see that they had the balloons I wanted before I drove over there. That is how you run a store!! Never coming back to this location again!
Becca and helper did great. Very fast, creative and friendly despite how busy they were. Awesome service, thank you once again!!
Great staff, almost out of Halloween stuff already. Better hurry
Curbside pickup didnt work. Disconnected twice calling to say I was there so I ended up going in anyway. Gave me the wrong product and had to go back in for an exchange, which didnt go smoothly either.
Clean store, friendly and helpful staff. Was shopping for halloween stuff and amazingly they still had a decent selection.
Fully stocked. Friendly caring staff. Even gave child free balloon for birthday! Big deal to 4 year old. Highly recommend
Party City should be worded differently theres nothing party about this city this place sucks theyre overpriced they carry Dollar Store items and they always have something damaged about their product is a remember properly the store itself is pretty damaged and so are their employees are rude as heck God forbid they blow me up a balloon
The employees are very nice and so helpful, but a lot of the shelves are empty
Bad customer service. Never care for a customer. Long waiting. Bad administration. I don’t want to give ever one star. Poor service. Rochester party city is the best.
Got cups and plates and forks in there
I love Party City you could literally go in there for party supplies for any occasion whether its Halloween,a birthday party,graduation, baby or bridal shower, bachelor/bachelorette party or just a fun festive party like Cinco de Mayo or a costume party. They have everything you could possibly think of to cover any occasion for a party whether its plates,table covers,napkins, costumes,balloons,favors,candy the list goes on and on. Whatever youre looking for 99% of the time they will have it. They also have hats and t-shirts and little knick knacks and stuff that are cute,things that can be used on a day-to-day basis not just for a party.
Great prices and quality party supplies. Service is nice but always seems unorganized
They had helium for balloons!
Older store, but lots and lots of party supplies. Location is a little difficult to get to when theres traffic. Great place for last minute supplies, or costume accessories.
Always unorganized and never have the party supplies Im looking for. So sad for this to be a party store but I guess thats why so many have closed already.
Went to get some balloons and the clerks walked away to play with a dog and ignored me. Left without balloons. Not begging to be served. Other stores
Went there to get Halloween costumes. They had varieties and were affordable. They do have great party stuffs.
Terrible customer service with returns. The store employees especially the managers are very rude and do not try and assist the customer. If i could give this store a no star I would in a heartbeat.
Had everything that I needed for partyFriendly, helpful staffSuch a variety of matching supplies
Great place to get any party theme decor.
Awesome place if you are planning a party. Not about food but good supplies for a nice presentation. Kids love this place.
Ordered balloons online and paid to have them inflated. Received an email that my order was ready for pickup. Went to pick up the order and it wasnt ready at all. I was told by the staff that they didnt fill the order because they just assumed I would be coming in the next day to pick up.
Asking for help is the reason I gave a 3 out 5.when someone gives an attitude behind telling me what isle
The employees are very helpful, but Party City is overpriced. Unless youre in immediate need of party supplies, Id buy your items from other companies online.
Love the selection of items for parties. Plus give them your email and you will get coupons!
Great customer service!!! Really appreciated them offering curbside!
Wanted to buy balloons, stood in a long line to find out that they are out of helium till next week. Sure dont do me good for a kids bd party
Place is always busy. So if your getting balloons do it a head of time. Nice staff, very helpful
Prices are a little high and they need to get their Mardi gras stuff out with Valentines supplies
Dont blame a buisness for road work. The store is good but small. Corporate would get them a larger one.
So sad, they barely have anything in stock.
Very good service and the staff were great
The ladies love to party here. They get your order fast love this place thanks ladies Mr. Dudley
Pretty much anything and everything you need for a party. The store is a little hard to navigate because there is so many options.
Has everything you need for any themed party! Quick service and prices are low!
Love this store huge selection of party stuff, candy, costumes. Theres always clearance sales.
SO MUCH STUFF, any theme you can think of for a party, THEY HAVE IT, balloons THEY GOT EM, blown up free with purchase! Everything you will ever need for any party is right here!
This place left me on hold for 15 minutes and no one ever came back this is unacceptable a look at other reviews they dont care for their customers.(AVOID)
Great customer service, and a wide array of options. Also has bulk candy for reasonable prices.
If you have a party then they will have what you need.
It was fairly clean and there is a lot of cool things to choose from, but they also sell a lot of junk.
Huge inventory arrange to make it easy to find items you wantReasonable pricing
Amazing stock of anything you need for a party of any kind. Awesome.
Great place to find anything in a theme for any party, priced Right!
I ordered curbside pick up got notifications that order was ready. Had to wait over 15 before they found the order
Always have what I need, the stuff is very knowledgeable and the customer service is superb!
Order was as expected and ready when I arrived. Service was good.
The store always has what I need and the staff is very friendly!
First time here and I was impressed with the huge selection of indoor holiday decorations/costumes/hats/ugly sweaters etc.
A little pricey and the store is small and cramped but for last minute stuff a good place to go
Pretty dirty in there. Im not sure that Id buy anything that was edible from there.
Very nice store, the employees were helpful.
They usually have what I need, but the young workers have zero people skills.
Lots to choose from. Placed order for balloons 3 days in advance and order was ready the day I picked it up. Customer service was lacking.
Had a lot of stuff and it was well organized. Party supplies, costumes, candy, balloons, etc.
Great selection, awesome staff. Gave my twins free baloons!
Huge selection
They always have exactly what i need for party plans!
I Love Party City..!! BUT..!! EVERYTIME I CALL THIS PLACE, SOMEONE ANSWERS THE PHONE AND HANG IT UP..!! IVE CALLED 6 TIMES..!! 🤬🤬🤬🤬🤬🤬
Great selection on everything good prices too!
I love this place highly recommend
Wow! Buying stuff from here is too much fun. Ill have to be back.
Looked run down and felt uneasy when I went in there
A good variety of costumes at reasonable prices.
Often stop for party or holiday decorations. Very large choice of products.
For a party city the wrapping paper was expensive and very limited, variety was not as big as expected but not much out for options...
Store people were nice but the customers .... Rude!
Prices are crazy high and they dont keep all sizes in stock ever
Not very helpful. The one cashier needed help and the other employee was rude to her and wasnt helpful.
Um, does anyone work here? Called 3 times to ask if they had a specific item and NO ONE answered...
Great store, great service, fast and friendly!
Easy to get help for costumes. Lots of party stuff.
Nice store. Could use more staff.
Everything you need for any party occasion!
All your party products at great prices too!
Clean and organized.
Small & noone available to ask questions. Cashier not at all helpful say the least.
No help and they dont do banners no more 😥😥
The lady that helped me today was so funny and extremely helpful!!
Good stuff but expensive
Halloween crazy!!...half the store taken over by halloween related items, looking for a specific item which was on the shelf a month ago- too late😣
Always have what I need for any events
Good selection of Christmas plates and accessories
Poor thru put at register. Manager stocking candy while 8 people wait
I was glad to find Pokemon stuff, they have almost any theme you could want
Good location, good prices and great variety.
Great place for Party Supplies
The only place I go for Halloween stuff, no need to go to the pop up stores
They were so helpful with my sisters memorial
Good experience, everyone was helpful.
Employees go out of your way to help you with plenty of humor
Nice variety and check out service. Floor personal Very Rude!
They always have what I need
Great selection and friendly staff
They have all your party needs!Balloons, costumes, and wigs
Only picked up online shopping order; staff friendly.
Cheaply made costumes that were expensive. However it was clean and had a wide verify.
Always a great variety and good prices
Everything you need for a party. Nice place
Not many costumes this year. Couldnt find 70s outfit.
When you guys say you’ll have an order ready by a certain time, how about actually sticking to that!
Has a nice diversity of party supplies.
Great prices, freindly and helpful staff
Curbside pick up was GREAT!
Great stuff for celebrations at reasonable prices!
How do you not have LED, light up rave stuff? Get with the times its 2017!
Great place for all your party needs
Staff is quite unattentive... and very loud about their complaints. Most likely not returning.
Helpful staff, had everything we needed.
Will visit again , well stock found everything I needed
Fun place to shop for planning a party.
Good service and cute decoration inventory
Great store for parties and costumes.
Expensive. But they always have what we want/need.
Sales people were very helpful.
If one of its stores doesnt have it another one does.
Good selection of unicorn party supplies
Good place to go for all things party.
Went to purchase food float to keep food chilled.
A bit pricey, but neat stuff.
They have everything you need for a themed party.
Great selection
Eh, overpriced and not many unique selections.
Nice employees
Lots to choose from. If you cant find it here it probably doesnt exist.
Good variety of party items
Great place for party supplies
Love order ahead and pickup!
Lots of party stuff in this placeBought balloons for the reunion.
Tons of choices. Seven dollars for a banner, gulp.
Had what I was looking for no other stores had it
I got Birthday balloons here.
Good prices and a wide selection
Hell loads of stuff for all sorts of parties
Extremely busy, under staffed, out of many balloons
Lots of party stuff. Every thing you need for every occasion.
I found the perfect sign for the yard!
They Have Almost EVERYTHING Youll need!!
For your party supplies or just go to Dollar Tree
Great service!
Always finding new things!
They have everything you need.
What about the shoes and boots for costumes this year?
They got it all when it comes to party time
Its okay
Tons of great party ideas
Total reviews rating 4
199 Reviews for Party City 2023:
Review №1
2022-04-18Ordered some party supplies one day and was able to go and pick them up the next. The only problem I ran into was waiting in line for 20min while the ONLY two gals running the store waited on other customers. Understaffing seems to be endemic these days.
Review №2
2022-07-11I wanted to buy a tooth shaped baloon.They did not have it. But what I came to know is that I can buy it from Amazon and inflate it at party city. Thats great. I called other stores such as dollar tree, kroger etc if they can inflate balooms bought at other stores. They do not.Overall great experience.They were enough people to help you about your questions.
Review №3
2022-06-24Spent time shopping and picking up all the items for my son’s birthday party and come to find out they will be out of helium for at least two days. Wasted my time and they should’ve posted something at the door. Ridiculous
Review №4
2022-07-19This store NEVER has helium. Every year for the past several years for both of my kids birthdays they have never had helium to fill balloons.
Review №5
2022-07-12Didnt have everything I needed but found the party city location that did. Very polite and helpful
Review №6
2022-05-11Very surprised that Party City didnt have any Mothers Day decorations. Didnt make a purchase because they didnt have the items I was looking for
Review №7
2021-11-11I went here for a last minute Halloween costume, the main subject is costume anytime, I was a hit of the party, what do you think?
Review №8
2021-10-24Party city is always my go to when it come to party needs or just random things. Its fairly cheap when it comes to having balloons blown up. I had a couple balloons that my friend bought on line and had blown up in the store they didnt have a wait time and they did a great job. Party supplies are great to either get in store or online and they come quick as well. If u need any thing Party related go to party city u wont be disappointed.
Review №9
2021-07-29First off this store is short staffed, I walked in there for a few balloons and had to wait in a huge line because they had some manger guy barking orders but not helping them out. The audacity of this guy to tell the cashiers who are waiting on us to answer the phone when he literally was standing there, was just baffling to me. The girls running the front are real nice, overwhelmed, but doing their best. I asked the girl waiting on me with the guys name was, I think she said he was the store manager. I told her good luck with the craziness there. Last time I checked managers need to pull up their sleeves and work not make us customers suffer.
Review №10
2021-10-29Purchased Halloween candy ($15 multipack) and 2 strobe lights ($11 each). 1 of the strobes stopped working after less than an hour today. We opened the candy as soon as we got home and the hard candy was melted all over the other candy. Their return policy was 24 hours. Garbage. Will never buy from here again.