Party, Tents and Event Rentals

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Name: M***** M****
Date: 2024-02-06 23:53:41
Rating: 1
Comment: Utterly unprofessional! Do not work with this company! We had a signed reservation contract for the tenting for my father‘s memorial. Today, two and half weeks before the memorial service they abruptly told me that they are cancelling the reservation. I cannot believe that they would cancel when they had already done a site visit, sent the proposal and I had signed and set int back. I have 100+ people coming to honor my dad’s life and if it rains, what are we going to do? It’s February! They deserve to go out of business being so callous and creating such incredible stress at a time of grief for our family.

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Name: C****** P****
Date: 2023-05-01 04:41:56
Rating: 2
Comment: My experience with this rental company was OK but not great. The message Id like to pass on to others is make sure you double and triple check everything they give you!I rented several small bar tables and tablecloths (plus some other items including an outdoor popup tent) for my mothers funeral in March, 2023. We did not meet the minimum delivery amount so we picked up all the equipment and brought it to a church in Santa Rosa the day before the service, and we planned to set everything up the next morning inside the sanctuary/reception area.I received a call from a manager later that evening, hours after pickup, saying that the warehouse workers were concerned that they may have given us stems that dont match the tables. I asked if they were just concerned or they are sure but she couldnt tell me. She asked if we could go test out the tables that night but we couldnt; we dont live nearby and the church was totally locked up for the night anyway. It was a distressing phone call to receive since the next morning we would have florists and caterers arriving to set up on these tables, as well as many friends and family members attending the service, and wed be crunched for time. Plus we were mourning our mother.We made it work by asking the pastor go to unlock the church an hour earlier than planned the next morning to see if the stems were going to match the tables. Sure enough, they gave us the wrong equipment.The manager was available to answer my phone call even though this was before they opened on Saturday morning. She hand delivered the proper table stems to us herself, moments before guests started to arrive for the service. We were so grateful to her for that. We scrambled to get it all set up, and everything turned out beautiful at my moms funeral.However it was very stressful and honestly upsetting to have this mixup happen with the tables. After all the time planning the service for my mother, I was rather disappointed in Party Tents and Events, and wished I had chosen someone more reliable.We didnt even end up using the outdoor pop-up tent that costed $160 and I wanted to ask them for a refund. But at the time, after my mothers passing and all the numerous phone calls and arrangements I had to make, I just didnt have the energy to contact this company to request a refund, if it was even possible.Hope others use caution when renting from this company.

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Name: e***********
Date: 2022-09-14 01:39:40
Rating: 5
Comment: The staff was responsive, even as I changed my order multiple time’s. E we picked up and returned things ourselves, and they made the process very smooth.