Pedder Nissan

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Name: K****** S****
Date: 2024-06-14 17:37:35
Rating: 5
Comment: The service was great and Robyn Gray s customer service was outstanding!!!

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Name: M** M******
Date: 2024-06-09 15:53:32
Rating: 1
Comment: Took advantage of my situation and tried to charge me 1400 for a part that costs 100 bucks and takes 15 minutes to install. Don’t go here.

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Name: J****** S***
Date: 2024-06-09 06:10:13
Rating: 5
Comment: Excellent dealer for taking used cars. Their staff was so welcoming, informative and nice to be with. Our associate Mathew, manager Stephaen and finance people are so nice to be with. A team of professional guys who want to do real sales but keeps an eye on customer satisfaction to the extremes... Highly recommended...

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Name: L*** T*******
Date: 2024-06-06 17:12:37
Rating: 5
Comment: Great place to do your car maintenance Friendly staff always willing to help.John Gordon Grate customer service.

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Name: R*** A****
Date: 2024-06-06 16:50:43
Rating: 5
Comment: As soon as I pulled up, Jose was already by the car waiting to assist me. He asked me what I needed, he called me when the car was about done. Gave me breakdown for recommended service. He was pleasant to work with.

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Name: M***** R****
Date: 2024-06-02 22:58:34
Rating: 5
Comment: They worked with me and offered an outstanding experience

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Name: M** A*****
Date: 2024-06-01 17:32:32
Rating: 5
Comment: My husband and I purchased a pre-owned vehicle. Salesman Amber and Manny were very professional, friendly, kind, and helpful. Love the service we received. The Sales Manager and finance agent was also very kind, friendly and was willing to work with us. We would definitely shop their again and recommend to anyone looking to purchase a vehicle.

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Name: R***** G******* S****
Date: 2024-05-31 02:03:54
Rating: 5
Comment: I can absolutely say these people have great sales people Stevenlunch box Smith is great and Musa is also very helpful great attitude easy on the eyes All around two of my favorite people at this dealer I have actually purchased a car from Steven at a previous dealer a year and a half ago would definitely recommend him for anybody who wants to buy a car so if youre in the market for a new Nissan head on down to Hemet

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Name: R***** D***
Date: 2024-05-28 02:03:27
Rating: 5
Comment: We have bought 2 cars from Pedder Nissan a 2021 Frontier and a 2023 Maxima AmberI believe was her name helped my dad and she was beyond great really was patient with my dad and me very amazing job Felix helped me with my 23 Maxima he was great very knowledgeable too was very patient with me and my questions and concerns these two employees were awesome thats why we bought from Pedder thanks again Anthony and Robert

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Name: Q****** L*****
Date: 2024-05-23 16:34:52
Rating: 5
Comment: This is Guillaume,everyone was great to deal with. Bought 2020 Versa,love the car. Service department 10 for me. Thanks.

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Name: L**** H******
Date: 2024-05-21 16:11:22
Rating: 1
Comment: Paid for a fuel injection service at Pedder nissan, one month later my check engine light came on. Took it to another shop and they told me it was an engine misfire and needed a fuel injection service. The last one wasnt done or wasnt done properly. After the proper fuel injection service was completed no engine misfire. I called the service manager at pedder and he hasnt responded.

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Name: c****** v*******
Date: 2024-05-18 00:41:51
Rating: 5
Comment: Musa and Jose were a great help and got me what I wanted!!!

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Name: R***** M****
Date: 2024-05-14 16:00:53
Rating: 1
Comment: Car wash was real bad they only put water on the car not a good job. They need to do better on car wash. Water is not enough. To get a better rating you need to improve your car wash.

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Name: A***** K*****
Date: 2024-05-12 23:57:32
Rating: 1
Comment: Had to wait 6 1/2 hours to have 2 keys made for my truck. I called the night before and talked to Gina who indicated that they the keys and would take a couple hours to make. That was a lie.

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Name: N****** O****
Date: 2024-05-07 20:35:39
Rating: 1
Comment: Bought a car on 4/14, by 4/20 I was already back because the car was jerking as well as the seat no properly working (electric seats), I was helped by the General Sales Manager Joe Hinojoza who referred me to Hyundai as there was still a warranty for my car, appointment was set for the following Tuesday 4/23, dropped my car off at Hyundai and was provided with a rental, 2 days later I was informed that my car would need a new transmission, I informed the Sales Manager and he stated that he would see what my options were as obviously I was upset and did not feel it was fair I should pay for a car I don’t even have, never heard back, went in and he was not there, was approached by another Sales Manager, Ricardo Aguilera who in other words said they couldn’t do anything anymore as my car had been funded and all they can do is pay for my rental until I get my car back because since I am getting it back they refuse to do anything about it.Honestly would not recommend!!

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Name: E***** T*****
Date: 2024-05-06 15:37:29
Rating: 5
Comment: I had my car serviced. They also fixed a small transmission leak. Good work.

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Name: k**** f********
Date: 2024-05-05 01:59:47
Rating: 5
Comment: My experience was excellent I had a good customer service man he was a very sweet person

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Name: B***** M*******
Date: 2024-05-03 16:12:21
Rating: 5
Comment: I tell everyone about your dealership. If there are ever any issues, we get them resolved immediately. Great dealership

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Name: V**** B***
Date: 2024-04-27 17:58:44
Rating: 5
Comment: Leo checked me in and was funny and positive and got me through the service process extremely quickly. My car was done very fast. The sales guy Manny gave me some good information about a car I was looking at in the parking lot and was very friendly. I like this dealership.

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Name: D**** R*******
Date: 2024-04-23 18:37:21
Rating: 1
Comment: I will never buy a car from peddler Nissan I payed 30,000 cash for my car did not like it traded it it my new car it was 20.000 and they did not give me the money I should have gotten back witch was 10.000 they keep it and said they would give me a tank of gas

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Name: S***** B****
Date: 2024-04-23 07:35:11
Rating: 5
Comment: First and foremost, talk about customer service real customer service a salesman that was actually truly sincerely helping me to find the vehicle I was looking for. Thank you, Mr. Musa Daghlawi. I will return in the future to purchase more vehicles at Pedder Nissan

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Name: S****** C**************
Date: 2024-04-22 22:24:48
Rating: 1
Comment: I went to Pedder on 4/19/24 and was told I needed front and back brakes and tires. I was quoted nearly $830 for the brakes. Iwas told my front brakes were at a 3 and back were at a five. We to Pep Boys 4/21/24 and the guys ask me to come outside and see something. The guys showed me how brakes were measures and my brakes were at a 8. No brakes were needed at this time. Tires were needed per both shops on my 2020 Nissan. They also said that my lug nuts were overtightened. This is sad that customers are lied to because they are vulnerable and dont have car knowledge. People work hard for their money and should not be treated this was. I have both inspection documents as proof. Never again will I go there!!

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Name: c****** w*****
Date: 2024-04-22 16:35:11
Rating: 5
Comment: Staff is helpful and does not push unnecessary services but tells you what you can choose to do and what is recommended at your cars mileage. Patient in explaining things and not condescending but did a good job explaining and not mansplaining. Lol

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Name: J****** M****
Date: 2024-04-21 17:04:36
Rating: 5
Comment: Everyone was professional. I didn’t have to wait, drove up and they took my car right in. Kayla Nevarez was amazing. She gave me all recommendations for my car and mileage. I’ve been to other Nissan dealers, but I will say this one is the most professional.

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Name: S******* T******
Date: 2024-04-21 07:13:28
Rating: 5
Comment: I worked with Kyle and the store manager, Rick, to purchase a brand new 2022 Nissan Sentra. I really appreciate how both were very upfront and worked hard to work a great deal with us. I am a new Nissan owner and am very pleased with how far Nissan vehicles have come with performance and tech. 100000% recommend purchasing here at Peddar Nissan!UPDATE:I would like to leave a great review for Pedder Nissan once again. I purchased my 2022 Nissan Sentra SV 2 years ago and had a wonderful first time experience and still love my Nissan! Yesterday we returned to purchase a 2022 Nissan Pathfinder for my father, we worked with Jose and Ricardo in financing and Musa in sales this time. All 3 once again treated us very well, answered all our questions, went above and beyond to make sure we got a great deal and to make sure we were happy every step of the way. This is 2 times already we’ve had great experiences at Pedder Nissan and definitely will continue to refer more friends to Pedder Nissan of Hemet! Thank you Pedder Nissan!

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Name: D**** S****
Date: 2024-04-15 21:23:36
Rating: 1
Comment: Outstanding service..My truck was washed and done before expected time and I was treated like family. This is now my one and only go to dealership....update...was my go to now they are rude and snake like when it comes time to trade you lease in unbelievable..wish johnny was still there he knew how to run a dealership....

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Name: r******* n********
Date: 2024-04-13 17:44:39
Rating: 5
Comment: John was very friendly and my car was ready when he said and everything was done right thanks Nissan

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Name: A***** J** C*******
Date: 2024-04-02 18:06:33
Rating: 4
Comment: Staff very helpful and always have good experience. Thanks

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Name: N***** R*****
Date: 2024-03-29 19:25:12
Rating: 5
Comment: Jose was amazing, he handled every situation with expertise. Friendly and clean office. I LOVE MY PEDDER NISSAN.

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Name: K******* H******
Date: 2024-03-29 13:51:21
Rating: 5
Comment: I came in for oil change and tire rotation. All performed in just over an hour. I was the 7.30 appointment and will do that again! John is customer care! Very much appreciate his professionalism and enthusiasm he always shows.

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Name: K** J****
Date: 2024-03-24 18:15:25
Rating: 5
Comment: Kayla is very nice and efficient advisor. Kevin is a excellent mechanic. Tune up, both front control arms, dog mount and radiator system flush done properly. We are very satisfied with price, coupon and discounts.

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Name: M****** H******
Date: 2024-03-20 16:10:32
Rating: 5
Comment: Jose was excellent! Good listener, great communicator! I always knew the status of my repairs. Repairs were completed earlier than promised!!

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Name: L*** w*** I****
Date: 2024-03-19 22:49:12
Rating: 1
Comment: I recently had an extremely disappointing experience at Pedder Nissan in Hemet, California, which I feel compelled to share. After getting pre-approved for a loan for a specific truck, a Nissan Frontier, I diligently set up an appointment to view it, only to discover upon my arrival that the truck had been moved to another lot without any prior notification from the dealership. This lack of communication was just the beginning of a series of unprofessional actions.Instead of providing a solution or at least an apology for the inconvenience, the sales team, specifically Manny Gutierrez, attempted to push me towards purchasing a different truck, one that I had no interest in. The situation escalated when they involved my mom in the transaction, applying undue pressure and showing a blatant disregard for our expressed wishes. Both my mom and I were treated disrespectively by Manny, which is unacceptable under any circumstance.This experience has left me feeling extremely disrespected and disappointed. It’s a reminder of the importance of integrity and respect in business, qualities that were sorely lacking in my interaction with Pedder Nissan, particularly with Manny Gutierrez. I encourage potential car buyers to consider this experience and look for a dealership that values its customers and operates with a higher standard of professionalism and courtesy.

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Name: j*** c*******
Date: 2024-03-17 18:07:02
Rating: 5
Comment: Customer service was amazing. Staff was professional and honest. Work was completed as requested and on time.

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Name: C******** S*********
Date: 2024-03-17 16:12:29
Rating: 5
Comment: The service department was friendly and helpful. Communicated when my vehicle was dropped off and spoke with several people and all were informative and made this process very easy and I will be bringing my cars here going forward.

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Name: K**** W******
Date: 2024-03-16 16:37:20
Rating: 5
Comment: Hi, I had the honor to work with Leo and he was very professional and honest. He made sure all my demands was met and some. Thank you Leo for looking after my car. Sometimes as females we feel scared that we will be messed over however Leo changed that perception.

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Name: D**** K*******
Date: 2024-03-16 15:01:39
Rating: 3
Comment: All went well except for the orange recall paper work. DMV would not renew current registrationwith out it.

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Name: M****** H******
Date: 2024-03-16 06:16:39
Rating: 5
Comment: Jose in the service department was great!! Excellent customer service and communication. I always knew the status of my auto repair from the beginning to the end. Everything he quoted me was accurate and correct and the repair was completed earlier than what was promised!!

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Name: S** S
Date: 2024-03-14 19:57:42
Rating: 1
Comment: If I can give a -0 rating I would. This place is not a good place to get a car or even bring your car for service or maintenance. They will not honor what they say they will do. We bought a car here recently with a warning light on the dashboard (they said its a quick fix, just a sensor). Made an appointment but told not to come in and reschedule the appointment due to not having the parts.. (wth). So we waited for another week, then made an appointment again, then told us they dont have the equipment to test here but they can bring the car to other Nissan branch, so I said Okay lets do it. So I was told it would be a few hours or maybe a whole day. Guess what.. its been over a week, and they still have my car and could not tell me when it will be ready.. I feel like it is not just the sensor that is wrong with it. If its taking this long, its gotta be something more serious, safety concern i should say. but they dont want to tell me that, of course. They told me they would keep me posted, but NO.. of course not.. I have to ask them every day if my car is ready, more than once sometimes. Whenever they said you would receive a call back.. they never did. If I can just return the car to them, I would. I dont wanna deal with them anymore. If anyone has answers to me to what can I do? Please let me know.Avoid this place.. youll find a better deal and service somewhere else.UPDATE: After 24 days, I received an email from John that my car will be ready today 3/14/2024, but it was done at the other location of Nissan Service center so not sure when it will be pick up. Im surprised it got done this week, after sending an email to the sales manager which he did not responded btw.I also talked to the sales person that sold the car to us. I told him that I would not recommend this place to anyone. I also tried to speak to the service manager twiced but it went straight to voicemail, left a message and never got a call back.. no surprises.

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Name: R***** G******* O*****
Date: 2024-03-12 17:59:13
Rating: 1
Comment: I hate to write bad reviews, but this has just been a horrible experience. Between the bad attitudes and it taking literally forever (9 hours- 9am to 6pm) when we were pre-approved through our bank. Charging additional mandatory fees that were not listed on the sale price of the vehicle. Even our bank loan officer said that was shady after seeing the breakdown. Not to mention, our van was sold to us with the wrong floor mats and a missing front license plate. I had to pull the mats out because theyre dangerous and dont allow the seats to move.Anywho, we bought our vehicle 4 months ago and 3 months in, we found out our VIN was never verified to submit for registration. The notice sent out didnt have the correct address. I went down there a month ago and explained why I was there. They put less than a quarter tank of gas in my car, took photos of the VIN, gave me a new temporary plate but it doesnt match what was previously on there. Found out our vehicle is registered out of state through our insurance. They couldnt find the VIN either and we had to submit photos. Well, a month later we havent received our plates so I spoke to the DMV. DMV still says they cant find the registration under our names. Im just tired of leaving messages and dealing with this. Weve been making payments and insuring a vehicle that isnt registered as ours. Im just not happy with the service at all.Update 3/12/24 : The DMV has our names now, however, they cant complete the registration until they receive a notice of Lien satisfied on our vehicle. What in the world??....

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Name: J***** S****
Date: 2024-03-10 06:11:50
Rating: 5
Comment: I went in late this week for an oil change, which by itself was done expeditiously, the service advisor Jose informed me that I needed a repair that he was going to try fixing under my warranty. I’ve been bringing my vehicles here for several years now with no plans to change.

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Name: S*** H****
Date: 2024-03-08 06:12:21
Rating: 5
Comment: My fiance and I went in yesterday to try and get a car he wanted and we spent about 7 hours sitting down at the dealership with Amber going through paperwork and everything, her and her other coworkers Jose, and Joe tried everything they could to get us into the car we originally went in to try and get just to leave when they closed with no car. But they did not give up on us and the today they worked their tails off and was finally able to get us approved and into the car we went in to get and we got to leave in the car he wanted! They will fight for you and try their hardest to help you out!

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Name: A****** S m****
Date: 2024-03-07 23:42:19
Rating: 5
Comment: Sam was a great service adviser helped me get everything right with my tire

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Name: I****** D****
Date: 2024-03-05 06:46:25
Rating: 5
Comment: Leo was very friendly and respectful. He actively listened to my concerns regarding repairs and upkeep on the vehicle. He gave me additional information and recommendations about my options and He updated me on the progress of my vehicle, the team is very respectful of the customers time and does a great job at keeping us informed.

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Name: G**** R**
Date: 2024-03-04 17:37:47
Rating: 5
Comment: The selection of new Nissan Kicks SVmodel crossovers was good. Our salesman, showed us just what we needed in a crossover. He was the best and very polite.

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Name: C****** G*****
Date: 2024-02-29 18:58:04
Rating: 5
Comment: Sam made this experience as easy as possible. I came in frustrated, and he made sure I was taken care of and then some. Very grateful he was the one to help me.

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Name: M************
Date: 2024-02-22 18:16:03
Rating: 5
Comment: Updated review- Pedder’s service department continues to be the best. Outstanding customer service and repairs/service done right the first time!Pedder has been the best! Great deals, great service and great employees! The service department is great.Leo is the absolute best. The service department always delivers my car cleaned, repaired and on time!

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Name: P*** S****
Date: 2024-02-21 00:18:39
Rating: 1
Comment: After advertising our vehicle on several internet sites, we had no luck selling. Probably because we live 100 miles east of Los Angles in a smaller community. So, we were excited when Pedder Nissan offered to buy our car at a reasonable price. We confirmed the agreed price before driving to Hemet Ca, which is over an hour drive. We were told, as long as it passed inspection, we had a deal at the agreed price. When we arrived at Pedder Nissan, the vehicle was taken in for inspection. It passed inspection as we knew it would. Pedder Nissan came back with an offer of over $5000 less than they agreed. We are senior citizens and I guess they thought they could take advantage of us. When we told the manager we had an agreement in writing, he simply said it was a mistake. This dealership obviously practices in a bait and switch, or they take advantage of senior citizens. Either way, Pedder Nissan is one of the most dishonest dealerships I have ever dealt with.

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Name: C****** G******
Date: 2024-02-17 03:02:29
Rating: 5
Comment: Great job Steven Smith for making my sons purchase it was definitely worth the time and patience. Great service, this guy knows how to make it happen. Great job to management as well for making this work. Good job guys. Def will be back for our next purchase.

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Name: b****** A*******
Date: 2024-02-16 22:22:10
Rating: 5
Comment: I’m unable to leave another review, but i just have to add to this one. Again exceptional service. This time by Sam.Ive had nothing but GREAT experiences when coming to get my car serviced here at the Hemet Peddar Nissan. For my recent visit here i had the opportunity to deal directly with Sam. He was very very helpful, he really went above and beyond on getting my car the service it needed plus more. Hes also extremely knowledgeable, he explained to me the entire process. I recommend going straight to Sam when arriving there or booking an appointment.My experience was amazing, Denise helped me and she was absolutely amazing. She went above and beyond to really help me get the most out of the maintenance for my car. I really appreciate her and the entire team, from drop off to pick up it was a super easy and enjoyable experience.

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Name: S******* H****
Date: 2024-02-15 17:16:42
Rating: 5
Comment: Quick, efficient service. I am very happy with the service.

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Name: M***** Q******
Date: 2024-02-07 03:21:04
Rating: 1
Comment: Dont go pay any car from Nissan the warranty they offer isnt anything

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Name: R** C***** S*
Date: 2024-02-06 15:22:29
Rating: 5
Comment: Customer Service have great attitude and knowledge of what need to get done and what Service in the future Thank You Nissan!

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Name: J**** D******
Date: 2024-02-06 14:20:04
Rating: 5
Comment: The Crew is Great they all make you feel Welcomed. John Gordon is excellent!!! really appreciate him he always answered my questions. Thank You

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Name: T***** W*****
Date: 2024-01-29 17:48:08
Rating: 5
Comment: My service advice was great. I have to find out his name .

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Name: a***** d*****
Date: 2024-01-27 21:07:47
Rating: 1
Comment: Poor customer service. Disrespectful car salesman that works there. Salesman made rude comments and not professional .

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Name: S**** D******
Date: 2024-01-16 22:37:42
Rating: 5
Comment: I went to get my oil changed and the staff was able to assist me and also notified me the my oil change was free due to my warranty. One happy customer

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Name: D**** S*******
Date: 2024-01-15 19:26:14
Rating: 5
Comment: Took my Leaf in for alignment and discovered the tires were worn to a dangerous level. Was advised the car wasnt safe to drive and was given a free rental to use so I wouldnt have to miss work the next day. They had to order the tires for delivery the following day. I picked up my Leaf after work the next day with new tires and alignment service completed. So impressed and grateful by/for this level of service. Thank you guys/gals so much. God bless all of you.

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Name: j*** b*****
Date: 2024-01-14 13:21:11
Rating: 5
Comment: They have done a great job! I moved from Northern Nevada and am so happy with their

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Name: K****** W*******
Date: 2024-01-12 01:13:25
Rating: 5
Comment: I really appreciate Jose Favila. He always goes above and beyond for his customers. He keeps you updated on the repairs and or maintenance of your vehicle. He has answers to any questions I have and if not he gets me the answers I need. He is not afraid to go to bat for you and gets his customers what they need. Thank you!!!!

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Name: m******* m*******
Date: 2024-01-08 01:09:33
Rating: 1
Comment: Have been taking my car for maintenancesince July -August 2023 save your money and go somewhere else I took my car to jiffy lube because I didnt have time to schedule an appointment with Nissan because in all honesty waiting 4+ hours for service is just not ideal . So I decided to take it to jiffy lube which Ive always had a great experience with them in the past in a different state and they showed me how black and tarry my oil was which shows my oil filters were never changed they stuffed the filters and basically explained to me that my oil filters were never replaced but just dumped and refilled the old filter... Another thing they did was when they found out I had a warranty they filed a claim to fix my passenger broken door lock which was fixed 5 days later you wanna know what these people did .. they switched my working door switch to the the broken lock switch on the passenger which was the door I was having issues with and placed the broken one on my driver door ..... They never used the new part they said was on back order and that had to be ordered but mysteriously was in the shop ready to insall the following day . I work and need my vehicle which is hard to keep up with these people .... And to my surprise I left a voicemail to the supervisor who created this whole claim and I was told she moved locations 🤔I gave up not worth the time . Ive lost time and money NEVER EVER AGAIN !!! THESE PEOPLE ARE CROOKS

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Name: T**** W*****
Date: 2024-01-03 23:42:57
Rating: 3
Comment: I had an appointment for an oil change and filter so was a bit disappointed that it took close to two hours.

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Name: J**** D******
Date: 2023-12-21 22:03:29
Rating: 5
Comment: Customer service was awesome, no appointment, dropped off my car for breaks, in and out before The Steelers game!!!! 🖤💛🖤💛

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Name: T****** W****
Date: 2023-12-19 21:39:29
Rating: 5
Comment: They did exactly as I asked for fast and efficiently. I was in and out, and I love they have a play area and hot chocolate for little kids while you wait. The employees are friendly and helpful.

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Name: a***** f****
Date: 2023-12-14 17:14:14
Rating: 5
Comment: I took my Altima in for an oil change and tire rotation. Staff was helpful and informative about my service and the mechanics recommendations. It’s always beneficial to take your car to the dealer instead of the jiffy lubes and Valvoline’s. Better quality and service.

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Name: T** B*******
Date: 2023-12-11 11:31:00
Rating: 5
Comment: The person who helped me( I think his name is John) was very helpful, friendly, and professional. He made everything simple.

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Name: S**** C******
Date: 2023-12-10 17:07:52
Rating: 5
Comment: Kayla has taken care of me several times in the past and has always gone above and beyond. One of the things I appreciate is that she always remembers me and treats me in a professional and friendly manner. I always look forward to having my car serviced when I know Kayla will be taking care of me.

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Name: I**** C*******
Date: 2023-12-08 17:21:51
Rating: 5
Comment: Overall, We are very happy with the work and also very friendly and great accommodation.Leo was very helpful and fast.

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Name: P**** G****
Date: 2023-12-07 18:35:07
Rating: 5
Comment: Leo kept us informed the whole time. He’s very good at his job

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Name: M**** R********
Date: 2023-12-06 04:56:36
Rating: 5
Comment: Justin is great. They all tried to help me and get a good deal. I would definitely recommend them.. great service

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Name: M***********
Date: 2023-12-04 06:40:18
Rating: 5
Comment: I brought my car in for an oil, cabin and air filter change. Also I had a my wheels realigned. It’s always a pleasure to do business with Leo. He’s very professional and he’s a huge help. Thank you!

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Name: J**** B****
Date: 2023-11-25 04:21:18
Rating: 5
Comment: Manny and Justin were very nice and knowledgeable sales people. After going to 10 dealerships this was the only one to accommodate our budget. Overall fantastic experience here. Really appreciate the sales staff I had the pleasure to work with.

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Name: D**** B******
Date: 2023-11-24 04:18:58
Rating: 5
Comment: Purchased my 2024 Nissan Pathfinder rock creek edition here Justin was my sales rep and man after some serious negotiations we couldnt be happier we got a payment that is reasonable and we have an amazing SUV with all the badass off-road capabilities and all the extra boujeness my lady needs and third row seating for the kids they compare the Toyota Highlander to my SUV but truthfully there is no comparison talk to Justin about the rock creek and find out

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Name: J**** G********
Date: 2023-11-20 01:39:46
Rating: 1
Comment: Worst experience I ever had towed my Nissan Titan for no start. Had fuel issues warranty covered repairs needed. After repairs they couldnt get it started and took over a month going back and forth with them. Got a call saying they couldnt keep it there and I had to towed home. I had the filters replaced and got truck running called them back because they couldnt even replace the filters and just wanted more money for troubleshooting after replacing fuel pump with out checking filters first. I wouldnt recommend this dealership to anyone there scamming people out of thousands dollars in uneeded repairs.

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Name: g*** r****
Date: 2023-10-24 21:34:39
Rating: 5
Comment: Very Professional! Up front and honest!! Even though I didnt buy their vehicle I highly recommend this DEALERSHIP! Also was very Impressed with Brady the Salesperson I delt with

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Name: j*** c**
Date: 2023-10-24 20:43:31
Rating: 2
Comment: I had a terrible experience at pedder NissanOne of the salesmen was being so mean to me. Just because my credit sucked. Hes not even helping me put through my car buying experience and trying to add a lot of unnecessary stuff into the 2022 Mazda cx-5 used. Cost me about 38k total.

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Name: l***** l****
Date: 2023-10-19 15:52:46
Rating: 1
Comment: SINGLE MOMS STAY AWAY!! I went in with my 1 YEAR OLD daughter and RON was making very disgusting comments about my baby, I left asap!!! The lady who was supposed to be helping me purchase a car just laughed it off! These people are predators! Please do not go in with your children.

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Name: N**** H******
Date: 2023-10-15 20:01:44
Rating: 1
Comment: Recently had work done on my car that was covered through my warranty. Had to wait an extra week because they didnt order all the parts needed for the repair the first time, and of course no one called to inform me about it. There was a TERRIBLE lack of communication through the entire process. No one was calling to notify me of anything if i didnt call and ask, i wasnt told anything that was going on with my car. The first 3 days after the warranty approval they couldnt get me a rental. Leo said there was none available at the rental company but it was showing that multiple cars were available at the same store when i looked it up online. He told me he would call me if anything became available, no call was received. When i called frustrated and angry on the 4 day of repairs (8th day of them having my car) they some how got me a rental. Jose was the only helpful associate throughout the process of getting my car fixed, he was the one that got me a rental. If i didnt have a 7 year warranty through Pedder nissan i would never go back for any repairs. It took them 2 WEEKS just to change my front struts...

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Name: L******* B****
Date: 2023-10-13 21:04:21
Rating: 5
Comment: John Gordon service advisor at Pedder Nisson did an excellent job of getting my new Nissan Altima paint repaired quickly and efficiently. Thank you John and Pedder Nissan

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Name: H***** Y****
Date: 2023-10-03 14:35:06
Rating: 5
Comment: Jose really took care of my needs. He gave me some really good pointer. I really appreciate all his help and the rest of the staff.

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Name: C****** F***
Date: 2023-09-29 02:41:15
Rating: 1
Comment: Bought a Chevy from Pedder Nissan and had major problems with it. Was getting the run around trying to get it fixed until LEO got involved. Good job LEO.

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Name: G*** V****
Date: 2023-09-26 20:05:48
Rating: 3
Comment: Bought a 2013 Nissan Cube. Drove 5 hours to purchase it. Every one was friendly and polite. Was happy with the new tires but not the work on my front windshield. The seal work was not done correctly and now i have two cracks in my windshield!

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Name: K**** G******
Date: 2023-09-18 17:36:00
Rating: 5
Comment: Quick easy and focused on my needs also I got a great deal second new car purchase here because they give the customer respect and the staff is polite my salesman was Manny Gutierrez nice guy and Id recommend him thanks very much

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Name: A**** C****
Date: 2023-09-17 20:23:53
Rating: 5
Comment: Best price for oil change in town quick service poite friendly and honest even gave me a car wash. I will continue to service my Nissan there.

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Name: D***** C******
Date: 2023-09-10 18:06:28
Rating: 5
Comment: I Recently moved here from Florida for the next year. I’ve always taken my car to the Nissan dealership back home for all services and work done within the last three years-when I purchased my car in 2020.So moving here I was hesitant about where I was going to go for future work. I found Pedder Nissan for my first oil change since being back in California. The customer service from JOHN GORDAN in the front was absolutely fantastic. I would recommend going to him for any services. He helped me make the process super easy it seems like he is just a genuine person that wants to make sure everybody’s cars working the way it should be. Thanks again JOHN this was 2nd week of march.Second review today is now April 13th this past week being from Florida I’m not used to these potholes out here in California. My front left tire took a major hit from a huge pothole and caused a major air bubble in the side of my tire. I brought it to Pedder Nissan again and this time I had the pleasure of working with DENISE ENNEN her energy was amazing and what a help. I told her I purchased the tires from my Nissan dealership about 3 months ago before driving across country. She said well, they possibly still be under warranty for a year which I didn’t even know about, so she took the time to look up my account. Also call and find out my warranty details for me which I never knew I had.When I say customer service was outstanding absolutely amazing. She went above and beyond she ordered the new tire for me letting me know that I wouldn’t have to pay for the tire and I’d only be paying for the balance of new tire along with labor time to install it. Also, she said she would have tech look at everything just to make sure everything is working properly and nothing else is broken, which made me feel very comfortable with Pedder Nissan. This is my review I’d leave a 10 star if I could. Absolutely Will be returning to Pedder Nissan for more future work. Thanks again DENISE!!!3rd review date today is 9/10/23 Since Ive moved here from Florida, I have Always had a pleasure dealing with John Gordon in service. He is always respectful and professional and always is honest with work that needs to be done etc... Ill be back soon due to johns recommended fluid change on some stuff in 4,500 miles. Transmisson, oil change, and brake fluid, cabin filter, and engine filter as well. do you have any promotions or savings deals for any of these services?

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Name: A** L*****
Date: 2023-08-28 01:54:29
Rating: 1
Comment: Its Sunday August 27, 2023. Avoid the sales team rep Brady Gartner at all costs.We bought cars from Pedder Nissan for almost a decade, a 2014 Nissan Versa Note, a 2017 Nissan Altima, and a 2017 Nissan Rogue. However, despite purchasing these vehicles brand new from Pedder Nissan, my mom and I went to test drive their pre-owned Nissan Murano and Kia EV6, and we were treated with disrespect.We tried getting the pricing information, and the lack of communication by the sales department was appalling. We were looking for a new family SUV and used our Costco auto membership to get pricing, and the sales team failed to provide us with the information and were continuously providing higher markups. I would never recommend this dealership.

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Name: C**** C*****
Date: 2023-08-25 18:30:37
Rating: 5
Comment: Very good, I went in there with a loan from a bank and they beat their interest rate, and they gave me a very generous price for my used car.

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Name: D* S*****
Date: 2023-08-14 00:28:59
Rating: 5
Comment: I stopped in to make an appointment. They were able to get me in right away, which was quite the surprise and worked with my schedule. They have always done some thing, one way or another to exceed my expectations of a service shop.

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Name: M****** G****
Date: 2023-08-08 17:14:38
Rating: 1
Comment: Absolutely the worst experience I have ever had in my life..went there because I have had horrible luck with cars and thinking I could trust Pedder with practically my life.. I have no family and I don’t trust anyone so this was a huge step for me..I needed a reliable transportation to get to work..I work out of town.. so I go to Pedder and I end up with a car that burns way to much oil. Lucky I caught it before I got really hurt..the car was a lemon and they didn’t care about me at all..I decided to give them a chance to right this wrong.. then I’m given another car with issues and there not will to help at all.. they have had my car for a week and I barely got any news in the process.. sending me in a loop .. now I’m out over 1500 in repairs that should have been completed before I got the car.. I just want everyone one to know the don’t care.. and I almost lost my job and might be evicted cuz I couldn’t get to work.. I had a chance to sue but I showed mercy and I don’t get the same respect ..WRONG!!!!

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Name: D*** S*****
Date: 2023-07-19 18:29:21
Rating: 1
Comment: Worker by the name of “Greg” i believe he was very unprofessional. Seems he may have some type of anger issues because he got very overwhelmed and upset when i asked him the simplest questions and he refused to answer so i finally had to go get help from somebody else and they helped me right away with no issue. Absolutely Terrible customer service to an elderly lady.

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Name: R**** B******
Date: 2023-07-06 18:55:47
Rating: 5
Comment: Kayla is a service advisor at Pedder Nissan, she helped me take care of my vehicle recalls and other maintenance needed in a timely manner, and at the lowest possible rate for other services.I recommend everyone to ask for Kayla when in need of a service.

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Name: R**************
Date: 2023-06-28 16:54:48
Rating: 2
Comment: Id like to say that first of all, everyone was very friendly compared to other dealerships. Ron and Eddy were very professional and kind.When I traded in my Hyundai Sonata I told Eddy that I wanted the same features on a new car and that Lane Assist was EXTREAMLY important to me. I test drove one SR model and liked the way it drove so we went back and looked at a few more Altimas. I made it abundantly clear how important lane assist was to me and spoke about how convenient lane assist was multiple times with him, he agreed.After continuing to look at a few different Altimas I decided on the one in the showroom floor because it had all the options I was looking for in the particular color I liked. I decided to make the purchase. Eddy asked me if I would like to test drive the car and I declined because I had already drove another SR model and felt this would be redundant since Eddy said it had all the features I wanted. While we waited for loan approval Eddy asked me to sit in the car and began to show me settings and features on the touchscreen display. He was going through all the touchscreen features when Ron came over to the car and told us to come over to the desk because he had herd back from the loan company. We went over to the desk and completed the sale.On the way home to Nevada, I went through the cars menu and found no option for lane assist, I then googled how to turn it on and it stated to hit the blue button on the bottom right side of the steering wheel. There was no blue button and the button where it should have been was not a real button.I called and spoke with Eddy and since I needed to pick up my old license plates, I went into the dealership. Eddy got in the car and went through the menu and turned on the Lane Departure Warning and said THERE YA GO! I said, No, thats only for a warning chime when you go over a lane in the road. He then apologized and I had to get home asap so I left. On the way home I got a call from my mother, Eddy had just called her and told her that we figured out the lane assist and everything was ok. Im not sure why he did this.I have done research as to installing this feature after the fact and it seems to be impossible. I have call third party companies that offer lane assist addons and none of them seem to work with a 2023 Nissan Altima. I am very very very disappointed that this car does not have this feature when I repeatedly stated that I wanted this feature and was told that it did.Im not sure what to do at this point.

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Name: A**** V********
Date: 2023-06-20 14:14:41
Rating: 5
Comment: Ever since using the online buy at home and being able to message with Alexandra I was able to schedule an appointment to take a look at a vehicle. Unfortunately, the vehicle I was originally scheduled to test drive was sold. Alexandra went above and beyond and was able to get the same trim and color from one of the sister stores. The whole team at Pedder Nissan made me feel welcomed and helped out with any questions or concerns I had.

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Name: J**** A******
Date: 2023-06-13 19:37:41
Rating: 5
Comment: Great experience. Wait time wasnt long. And the staff was very kind. The waiting area space was comfortable too. Definitely will be back for my next maintenance.

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Name: D***** S*******
Date: 2023-06-07 17:59:59
Rating: 1
Comment: I went in for some brake work on my truck on 6/3/2023. As I was driving home I started to hear a loud thumping sound and steering wheel vibrating. I pulled over and inspected the brakes assuming something came loose. Then I noticed my front right tire lug nuts weren’t tighten!! As I inspected the lug nuts, I noticed three lug nuts were loose and the other two were just hand tighten.I had to call twice to get an answer. All they offered was a free oil change. I’m not one complain but this is a huge safety issue. Myself and my 5 year old could’ve gotten to a huge accident or cause some else to get hurt. I hope this doesn’t happen to anyone else. Please have the person working on your vehicle double check the work.

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Name: C******* P******
Date: 2023-05-21 16:26:18
Rating: 5
Comment: This was my familys second time buying a car from Pedder Nissan. Last year we bought a Nissan Kicks that is running great! And this year we bought a Nissan Rogue. The process was so smooth and quick. Thank you Brady for going above and beyond for us! We couldnt be happier 🤗

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Name: e*** w*******
Date: 2023-05-21 03:22:32
Rating: 1
Comment: I went in the other day to get an oil change and spent almost $100 just to have the oil slopped all over the cars filter area. Thought there wasnt an oil leak. But, after cleaning it up it wasnt. Just realized today that my windshield washer fluid was down by a gallon. My right front tire is low. But hey as long as theyre charging almost $100 for an oil change what can you expect. GOOD SERVICE yeah right... My car was done quite a while and I had to go ask the service writer if my car was ready. I even waited longer for the service department to transfer to her computer. Just to cash me out. But hey, why should I expect anything for a $90.00 justfor a piddly oil change.

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Name: K*** p*********
Date: 2023-05-12 23:43:14
Rating: 1
Comment: Called about 10 times, Mrs. Julia answered the phone and she put me on hold then she hung up on me twice. My vehicle its been in the service department for a week with NO updates from anyone, this is unacceptable. Nobody seems to answer the phone!!!

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Name: J****** B****
Date: 2023-05-11 17:46:06
Rating: 5
Comment: Leo was amazing! So friendly, making a stressful situation so calm and reassuring! Giving his opinion and information about the service my vehicle need was very nice.

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Name: A*** B******
Date: 2023-04-24 17:54:09
Rating: 5
Comment: John Gordon helped me and was wonderful. He was knowledgeable and made it an easy process. Thanks for having him there for us.

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Name: H** W*****
Date: 2023-04-15 16:08:17
Rating: 5
Comment: The service tech and the mechanic saved me money by telling and showing me that the breaks on the front of the car were still good and no need to replace at this time. I greatly appreciate that. Also after the car was sent though the carwash the front license plate was bent and they did the repair quickly.

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Name: T**** R****
Date: 2023-04-09 15:04:57
Rating: 5
Comment: I believe a thorough inspection of my vehicle was performed as well as the service I requested.Very professional staff showed concern for me and my vehicle.Great job Pedder Nissan.

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Name: K* B******
Date: 2023-03-31 15:42:10
Rating: 5
Comment: No one likes or looks forward to spending a fortune to get repairs done on their vehicle. HOWEVER Nissan somehow made it an enjoyable experience. A gentleman named John, in the office, understood my financial situation and went out of his way to find the absolute best price possible & the mechanic, Kevin, actually took the time to come out of the shop & answer ALL my questions. He then worked with John to find me the best options for my budget. After 6 months w/out a vehicle, I left there yesterday so happy I couldnt stop smiling. I am so unbelievably greatful to these men for all their hard work, as well as the rest of the service department staff. I will absolutely go back & would highly recommend them. Amazing staff, great experience, great outcome. 5 ⭐️s all the way!

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Name: D*****
Date: 2023-03-19 17:04:09
Rating: 5
Comment: This was first time at Pedder Nissan service center. I was needing my oil changed. I was pleasantly surprised with the customer service I received. Kayla was friendly and efficient. My car was serviced and within the time they said and they even washed my car.

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Name: C******* M****
Date: 2023-03-04 16:10:39
Rating: 5
Comment: Jose surpassed my expectations of getting my car randomly serviced when my check engine light popped on. Kept me informed throughout the whole process and even notified me as soon as my car was finished.

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Name: K*** D
Date: 2023-02-18 21:39:20
Rating: 1
Comment: Never give them your info!Reached out because I was looking for a Nissan Z which is hard to find due to production issues.Was told via text by a sales rep named “guy” that I could come down and order one. Explained to him that other dealers told me that was not possible but he assured me it was (all in text that I have).Drove 40 minutes down there just to be seated at a table for a half hour and then told its not possible…. Dealer made it seem like “guy” worked for a corporate hub and it was not on them. After I complained to corporate I was told it was their rep. I explained that I never wanted to be called/texted/emailed again by them.Fast forward one week to about 20 minutes ago and “guy” is texting me asking if I am in the market for a new car still…. Seriously?Another corporate complaint coming.

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Name: Y****** M*******
Date: 2023-02-14 13:43:00
Rating: 5
Comment: Jose was honest with us about everything. Everyone was helpful and friendly but not in the usual “car salesman” way. It was a genuine experience. I didn’t think I was going to be able to leave with a new truck but the staff really worked to get me the truck I needed to suit my needs.

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Name: M**** M*****
Date: 2023-02-10 18:39:34
Rating: 5
Comment: Jose greeted me and got my car in quickly and efficiently. Juan, my technician came out and spoke to me about repairs and answered all my questions. Great team and great customer service. Definitely will be back for repairs and future purchases. Surpassed my expectations.

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Name: M*** H*******
Date: 2023-02-06 16:59:39
Rating: 1
Comment: Went in for 1 vehicle, come back withdrawn payment, theyve switched you to a small clown car without letting you know. This is the Financing Manager. Really Doesnt explain much. Everything was set for the 1st vehicle then tries to pull a switch-a-rooo on you. Hell no... Bad customer relations.Awefull.

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Name: A**** M*******
Date: 2023-02-03 16:23:41
Rating: 1
Comment: 1 star because it’s required to leave a review. This place is a joke! Rude, disrespectful, violent employees! Trying to provoke physical altercations!I never spoke to anyone regarding my concern. I have had no contact with any manager. So I’m not sure how an internal investigation was opened. I have called the dealership and no one has answered. But I still have made zero contact with a manager. I’m not certain if my concerns have been mixed up with someone else’s concerns.

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Name: t**** t***
Date: 2023-01-16 03:32:48
Rating: 4
Comment: Service was great.but i wish they would have check my windshield wipers the driver side needs replaced, notic with the rain in ca, the free car wash was very poor the windows were smearedwould have got a five if car wash was cleaner and wipers check

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Name: M****** M******
Date: 2023-01-10 01:39:47
Rating: 5
Comment: John my service advisor is great. He is always so polite and very helpful. I hope his manager reads this review and gives him a raise!! Thank you Pedder Nissan Service Department for fixing my car!!

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Name: E**** P****
Date: 2023-01-04 18:18:27
Rating: 5
Comment: I really want to recognize Denise in the service department. After dealing with the terrible customer service at San Bernardino Nissan, she was a breath of fresh air. It was nice to talk to a woman in the department (representation) who was knowledgeable, kind, patient, and thorough. Matter of fact, I just finished telling my coworker how awesome the staff was at Pedder when I saw this survey. Can’t remember the last time I left a dealer with a smile instead of regret or confusion. Thank you and see you soon

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Name: R***
Date: 2022-12-21 21:03:30
Rating: 5
Comment: Denise had the service department diagnose the issue with my Nissan accurately, and she presented the issues in an understanding and encouraging way. She followed up and scheduled the repairs in a timely manner. The repairs were completed on schedule and the breakdown of the repairs was easy to understand. Denise provided excellent customer service! Thank you!

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Name: C***** R***
Date: 2022-12-03 18:34:34
Rating: 5
Comment: I went to Pedder Nissan for a simple oil change and my door lock was not working properly. I was taken care of by Jose. Long story short I didnt know I still had a warranty, got door lock fixed plus a new transmission plus two front struts. All because Jose double checked on everything. Over 7,000 dollars of parts and labor for only 100.00 dollars out of pocket. Absolutely amazing that was my Xmas present from Pedder Nissan.

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Name: K***** C******
Date: 2022-11-29 06:24:25
Rating: 5
Comment: Denise Ennen was very friendly and knowledgeable. She is a great asset to Pedder. Denise put aside all my worries about getting my serviced due to the financial strain. Like an Angel she had the work done and now I can have a better Christmas for my daughters. She is such a blessing.

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Name: D***** S******
Date: 2022-11-13 19:34:14
Rating: 5
Comment: My second time getting my car serviced here and this is the place I will continue to bring my car in. I did not have a appointment and they got me in quick. Customer service is awesome. They greet you with such positive energy. The wait for my car being serviced has always been on time. Pedder Nissan does excellent work and knows what your car needs to keep your car running good. I will not be taking my car anywhere else. Thank you!

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Name: V******* E********
Date: 2022-11-11 21:07:20
Rating: 3
Comment: From my initial visit I thought this was a very upstanding nice place to deal with. I dealt with Santiago and Justin to sell my car to them they had called me numerous times prior to the sale of the vehicle, sold it on Tuesday knocked $1,000 right off the bat even though it had a brand new engine so on and so forth due to this and that from the original kelly blue book offer I did take into account that it was an older vehicle although like I said new engine had just had a lot of work done all the recalls finished everything anyway and at this point I was instructed that they would not be paying me until Thursday I was in there on Tuesday which I find very odd anyway because really I wouldnt be able to drive off your lot in a vehicle without paying something Ive got this promise to pay letter I text this morning to find out about the check did receive back a message saying that they were waiting for their business department to show up or to come to work or whatever text again at 12:30 and then at 2:00 after not hearing anything from them I call and Santiago tells me me oh maybe emphasis on maybe. it will be 3:30 and otherwise it might emphasis on might, be tomorrow which by the way is a holiday so yeah and that was after I had to call Santiago back to find out if the check was there or not I had understood he was going to call me back at 3:30 or in that range I called at 4:00. Im very disappointed in the way that this has worked out because I was not told it would take 3 days or more basically telling me that maybe again emphasis on maybe itll be there tomorrow totally unacceptable and Santiago going to to have to get it approved and speak with his manager tomorrow? There should be no more approvals necessary I should have received my check. needless to say terribly disappointed. Would like to apologize to Santiago for using foul language because I do at some point get a little bit frustrated and forget that I am a lady. that did happen! this is a frustrating situation.. update ended up picking up the car from the header Nissan somehow now theyre saying claiming there is a title problem so really I wouldnt go there if I were you on top of that added miles to the car absolutely the worst place I have ever had to deal with however I will say Justin nice guy too bad he works at the wrong place Jason Justin not sure never did get it right but he should find a different

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Name: D**** V*****
Date: 2022-10-26 17:52:51
Rating: 5
Comment: Manny assisted us with our new Frontier purchase and went above and beyond to accommodate our wants and needs. 5 stars for his excellent customer service.

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Name: D***** A***** G****
Date: 2022-10-17 16:11:16
Rating: 5
Comment: Lube oil changeThe service people where pleasant easy to work with.The drive through, wait time, and service details given was all above expectations and well worth the visit and return.MyNISSAN Maintenance app for appointments was fast for scheduling that day.Thank you Pedder

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Name: m******* s******
Date: 2022-10-17 01:44:48
Rating: 5
Comment: Pedder Nissan Sales and Financial Team customer service was awesome. Tyler the salesman that assisted us was outstanding. He was very professional and knowledgeable of the Nissan Rogue. The financial team got us in and out of the office in a timely manner.Click

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Name: R******* C********
Date: 2022-10-02 20:13:08
Rating: 1
Comment: Had to return on Saturday after waiting 2 hrs on Friday for service to be completed. I was told an hour or 2 for Saturday but it took 6 and a half hour. I had to call for them to tell me it was completed. I was told that my paperwork was misplaced. All this caused me to be late for work. Their should of been something in place to make sure paperwork was not misplaced if that was the reason.

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Name: B* S******
Date: 2022-10-01 17:16:07
Rating: 5
Comment: Peddler Nissan has always been professional and customer oriented. They go above and beyond and have a sincere care for their customers. Denise was our contact and she should be recognized for being the best and reason why we will stay with Nissan in the future. Peddler Nissan will be our spot for all our future business.

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Name: L***** M*****
Date: 2022-09-17 20:17:42
Rating: 5
Comment: **** Update. When I called they immediately were able make the appropriate changes to my car and fixed all issues and I drove off the lot one happy customers. Definitely will recommend to friends and family. ******The customer service advisers were professional but the amount of money I paid for my car, it should be in better condition.

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Name: D L***
Date: 2022-09-15 03:17:19
Rating: 1
Comment: The repair service is very bad. The mechanics are very unprofessional. My Nissan frontier 2020 has been fixing it for almost 2 months. They have called me 4 times that it is ready and when I go to pick it up there is always something wrong. This time it did not even turn on. managers response is; What do you want me to do? That sounds like Im asking my neighbor. This is really frustrated

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Name: C********* P******
Date: 2022-09-12 03:09:07
Rating: 1
Comment: This is not a trustworthy dealership. A hard inquiry was pulled on my credit without permission or an application. Bad enough, they didnt offer an opportunity to play the wind tunnel money game for a discount as they advertised on Facebook but to make an inquiry while the sales person kept me distracted is a violation of my consumer rights. I provided the manager or whatever he was with a copy of the finance details a rival dealership printed for me so I could make a more informed decision only to have this guy take it to his finance department where they decided the next step for me. People have no honor. I literally told them I was shopping after surviving a car accident and they swindled me. Please contact the credit bureau you used and correct your wrong doing.If they claim its not true, I can post the texts I was sending to my partner as well as the other dealership.It was a scam. They hid 1k in the final price while trying to make it appear as a better deal.

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Name: D**** R******
Date: 2022-08-26 12:44:24
Rating: 1
Comment: This dealership is dishonest and unethical. After viewing their prices online, I reached out to the dealership to express interest in one of the vehicles. Guy Robbins contacted me and I scheduled an appointment for a few days later. I asked for the carfax report (which I received) and the final price. Guy responded that prices were only discussed in person. I told him I wanted to pay with cash (cashier’s check), so I wanted ti know what to expect. He told me to expect 10% above the purchase price, which seemed reasonable. I received a text to confirm my appointment, so I thought everything was going smoothly. I called the afternoon before the day of my scheduled appointment to make sure the car was still there. I even started the purchase online, but the system would allow me to complete it. Upon arriving for my appointment, I was told Guy had the day off. (My first red flag.) When I asked about the vehicle I had come to purchase, I was told it was “sold” at 8:30 pm the day before. Note: the vehicle was still listed on their website with a new price that was almost $3000 higher than it was the previous day. (Red flag #2)But since I’d traveled almost 2 hours to get there, I looked at other vehicles. Instead of the vehicle having the sale price listed, there were fake price sheets that made them look new. (Red flag #3). So I asked for the prices and the carfax reports for two vehicles, and it was provided. After test driving the vehicles, I decided to purchase one. I asked for the out the door cash price and was given a sheet outlining the various fees, and I agreed to the price. But when I finally got to the finance department (because I only had a personal check since I couldn’t get a cashier’s check), the price if vehicle increased by several hundred dollars. I asked the finance guy why the price was different and he said he didn’t know. He offered to find out, but I declined. I just wanted to leave. In hindsight, I should have (and I recommend this to readers of this review) walked over to one of the other car dealerships in the auto mall.

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Name: G*** G*
Date: 2022-08-10 20:14:01
Rating: 5
Comment: My 81 yr old sister had to sell her car because she can no longer drive. After getting a lot of gibberish from other dealers I contacted Jayson Sherrill at Pedder Nissan. We chatted awhile and within a few moments we had made a deal at a fair price. We drove to my sisters house and picked her up to sign off on everything. Her health is not good and she moves very slowly but Jayson was wonderfully kind and patient. After everything was done he drove us both back to her house and helped her out of the car and into the house. I believe that Pedder Nissan is fortunate to have a young man with Jaysons professionalism and character on its staff. I highly recommend Pedder Nissan and especially Jayson Sherrill.

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Name: D******* R*****
Date: 2022-08-03 23:01:14
Rating: 2
Comment: I bought a vehicle from there last November. They had the perfect used vehicle that Id been looking for. The only good thing that I can say about Pedder Nissan is that they had what I was looking for. The customer service there at almost every level is subpar and they try to get as much money out of you for the least amount of effort on their part. They dont include normal courtesies in their dealings with customers.They are also condensending and rude. They openly laughed at my husband during the few times that he has taken our vehicle in for service.

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Name: S*** R*****
Date: 2022-07-01 03:55:57
Rating: 1
Comment: I cannot believe these people. They make outlandish promises that they obviously can’t keep. Beware of this dealer. They may seem nice at the door but when asked if you really qualified for the vehicle loan they get upset. I wonder if they had people who had to return vehicles? I would never come here again, seem like liars. The finance guy with tattoos in his arms is a myth talker don’t believe him.

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Name: A*** L**
Date: 2022-06-28 15:54:22
Rating: 5
Comment: Had a great experience purchasing a new 2022 Nissan Leaf. Got an internet price and called and confirmed and drove 80 miles to pick it up. My sales guy Brady was super friendly and helpful and Jose in finance explained everything clearly and quickly. I asked about a $750 EV rebate and they looked into it for me and added it to my down payment, with no issues. A bit far from me in La Mirada, but was worth the drive out. Thanks Pedder Nissan.

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Name: m*** M
Date: 2022-05-10 12:49:45
Rating: 5
Comment: All the staff from my salesman Brady to the finance officer were very helpful and got me the best deal possible. The hole process was smooth and I was not pushed to get a car I didnt want like other dealerships I had gone to previously. I would highly recommend pedder nissan to all my friends and family.

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Name: K**** H*****
Date: 2022-04-23 01:05:00
Rating: 5
Comment: Appreciate that Jose in the service center got me booked as quickly as he did for my recall. Plus, letting me know about the crack in my manifold before letting the warranty lapse, and fixing it, was fantastic. Throw in the car wash, I definitely will be back for any other recalls, issues, or new vehicle down the way when Im ready.

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Name: K**** S********
Date: 2022-04-18 19:58:00
Rating: 4
Comment: Went in with an appointment at 12pm for front brakes. Was only supposed t take about w hours. Took sometime longer. A new noise occurred later that night. Havent been able to get back over to get it checked out yet. Hopefully Tuesday or Wednesday this week.But still, i so far am satisfied with Pedders service.

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Name: J**** M*****
Date: 2022-03-27 16:32:38
Rating: 5
Comment: Absolutely the best experience I’ve had buying a car. Everyone was extremely nice and helpful and there wasn’t any of the pushy can’t think sales tactics. I not only bought a car but received a great car family. If your looking for a car you should definitely go to Pedder.

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Name: B**** C***
Date: 2022-03-13 04:58:26
Rating: 4
Comment: This is a follow up to my original review of 1 star, listed below:Greg at Pedder reached out to me after my original experience. I would like to thank him for caring enough to take ownership of the problem, coach his staff, and fix the issue. Sometimes the best learning experiences are the times when you fail at first, but you still care enough to make it right. Thank you Greg!Initial Review:Wish I could give 0 stars. Completed the recommended repairs to get my truck starting again, it started once, then wouldnt start again leaving me stranded at work.Contacted them about getting it towed back in to rediagnosis, but was told I would have to figure it out.The reason I will not go back isnt because their fix wasnt right; I understand sometimes the diagnosis isnt right. The reason is because they werent interested in helping me to get the problem resolved.Take your money and run is what they do.

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Name: D******* G********
Date: 2022-03-02 15:31:22
Rating: 5
Comment: The people that work there are very kind and answered all of the questions that i had. Im absolutely happy with how everything turned out. They also filled my tires which is awesome. So thank you very much!

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Name: T** A*****
Date: 2022-02-01 21:44:34
Rating: 5
Comment: I had a wonderful experience leasing a truck at Pedder Nissan. The process was stress free and pleasant. They went above an beyond to meet all my needs. I only had one issue with the finance departments excessive wait time. My wife had to wait 2 + hours for a process that took 20 min to complete. Other than the waiting issue I will definitely be recommending this dealer.

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Name: A**** R******
Date: 2021-12-30 02:07:55
Rating: 2
Comment: John is great! He was always very kind and helpful. However, I have still been experiencing issues with my car and they refuse to refund me of the parts that I purchased for my car to work. Each time I took my car home from service, the next day the car didn’t run. I have taken it to Pedder Nissan two times already. This time, I was stuck at work, unfortunately. My boyfriend was helping me out with calling the company and received dissatisfied feedback. The service manager suggested to inconveniently take my car to a different Nissan dealership. I am now in contact with corporate and will possibly go through legal action.

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Name: C*** P*******
Date: 2021-12-29 05:00:08
Rating: 1
Comment: I have taken my car there multiple times now to get it repaired and they never fix it properly. The first time they installed something incorrectly and sent us home with a car that wouldnt start. Then we towed it to them again and they fixed the error and the car only worked for 3 days. NOW Im asking for a refund and they kept hanging up on me, saying they would talk to their bosses, and dodging my questions. I still havent even been able to speak to their manager because they conveniently can never find him when I ask for their boss, and according to them that is the only person that can give me the refund. So in all they took our money, gave us a broken car, and now wont refund their useless services.Update 1, I spoke to the manager Greg and he was no help at all. Just told me he wouldn’t refund me for a non-working part from his dealership and told me I could try to find help somewhere else. Obviously he couldn’t care less about fixing his employees mistakes and was generally a rude person.Update 2, Greg called me back because he didn’t like my honest review of Pedder’s customer service and proceeded yell and call me immature and said “you act like a 5 year old.” I was and still am giving my honest experience with this dealership.

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Name: J**** M******* L****
Date: 2021-12-10 21:05:01
Rating: 5
Comment: I had my oil changed they did a good job there were very quick and efficient I got out before midday. purchase a 2022 Nissan Frontier I got a great deal. Also purchase a Nissan Rogue too bad they dont acceptance Nissan loyalty coupons also military discounts only are for people that have retired not that have an honorable discharge and served their time

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Name: d**** a*****
Date: 2021-11-24 08:20:49
Rating: 1
Comment: Really disappointed in my experience. I went in ready to buy a truck and the online prices are not what they gave me. Truck was listed for 29k online, showed up and they wanted 36k for it. Shady way to do business, list the true prices online like every other dealer. Play games worse than any dealership Ive been too, stay away. Edit: Ive filed a complaint with the FTC, I recommend anyone whos had this experience do the same. Ive seen tons of people saying the same, lets hold them accountable.

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Name: D****** D******
Date: 2021-10-22 13:22:04
Rating: 3
Comment: Called up to get some new front mats. They wanted $150 for all four mats, cannot buy two.Went to Ross and got lucky, they had four heavy duty rubber mats with the rug built in the bottom part. Very heavy and very good looking. 19.99 worth every penny!

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Name: M*** C****
Date: 2021-10-21 20:19:38
Rating: 5
Comment: Internet Manager Kenny Clack and Tommy Pillow where amazing. They gave me a beautiful car with a wonderful interest rate. It was a pleasure doing business with them. I would highly recommend to all my family and friends.

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Name: A***** G*****
Date: 2021-10-07 01:15:26
Rating: 5
Comment: I honestly have to thank and say the team here did everything they could possibly do. They worked hard trying to find me the best deal possible, from searching in other dealers for the car model and price point i wanted to a good negotiating in my interest. I took home a beautiful car (kicks sr) with a great deal . Thank you Kyle for all your hard work and achieving a great deal for me .

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Name: B**** J****
Date: 2021-09-24 21:53:14
Rating: 2
Comment: They did the maintenance on our car. However the cost was out of control. Recently I had gotten a complete brake system which included a flush. However, one of the things they recommended on their 22 point, was to get a brake flush. I know they had record that it was just done… “but let’s squeeze this in there too.”I will not go back there again.

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Name: K**** C***
Date: 2021-09-07 23:02:06
Rating: 3
Comment: The service was good. The wait time was long. Then I got spammed with multiple texts and emails to take the survey, as well as a phone call.You guys did fine there was absolutely no reason to spam me. Please calm down. Its a review its not the end of world hunger. 👎👎👎👎👎👎

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Name: O***** C*****
Date: 2021-08-28 15:18:28
Rating: 5
Comment: My salesman, Justin is easy to talk to, knowledgeable, and very helpful. Jeremy was great to talk to and make our purchase a pleasant one. I had been shopping in many dealerships but received the best treatment anywhere. Thank you.

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Name: L***** B******
Date: 2021-07-11 16:32:56
Rating: 1
Comment: Would not recommend this dealership at all. They were very unorganized and advertised with false pricing information. They didnt return two of my calls when they said they would nor was requested information emailed to me as initially discussed. They also did not input my information into their system after my calls, so follow-up reps had to start from scratch with each call.As an out of state buyer who found one of their vehicles online and was ready to purchase, during negotiations they raised the price by $5k above what my supposed best price certificate was that I downloaded from their website. Im aware that dealerships always have last minute add ons but this was absurd and a complete hassle from day one.

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Name: R****** T***
Date: 2021-07-01 15:42:32
Rating: 5
Comment: I was in need of a rental car for the duration of my required service, the manger provided me with everything I needed while assisting with all my concerns. I was very satisfied with my experience, I highly recommend this dealerships service department if you are in need of Good service, Great pricing and Satisfactory results. The manager and his team are excellent, they go beyond the norm to insure your experience is beyond exceptional.

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Name: R***
Date: 2021-06-29 14:26:37
Rating: 1
Comment: I went there yesterday to purchase this 2020 Nissan Altima for $ 15000. The whole time I was there they could not find the vehicle. He kept offering other vehicles. Then the sales rep told me that the general manager and someone else were working on the numbers. To make a long story short he kept coming up with different types of excuses.. we never found the car and he never called me back. So beware of this dealership. Looks like theyre into Shady deals and false advertisement and scams.

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Name: A***** V******
Date: 2021-06-16 12:21:08
Rating: 1
Comment: After my car was totaled I tried to get an average car at an average price. What I got was a lemon that cost me 5000$ more than the advertised price that Ive had to bring in almost every month since I got it. Apparently the extra 5000$ pays for it to be a certified pre-owned Nissan. Experience has shown me that the things they certify include the car not accelerating, your brakes not working, your trunk frame being bent, your trunk flying open while driving down the road, and most recently the car not starting at all via safety recall. At least when I followed the instructions in the recall notice and called the dealership they were kind enough to bounce me around 4 times before letting me know that I probably wont have a rental car today so Ill be missing at least 2 days work. Again. Next time Ill ride a bike. The service department tries their best though. Ill give them that. Update: Ive already spoken with the customer relations manager. I got a lot of apologies, but no action can be done because they wont take back their lemon.

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Name: J*** L*****
Date: 2021-05-30 22:11:17
Rating: 1
Comment: We went to Pedder Nissan under the belief that they had a car at a reasonable sale price. We test drove the car in the ad, liked it. We sat in the office for an hour while they added more and more to the price. They had no intention of selling this car as advertised. Not a good experience and not even trying to get our business. Thanks but no thanks Brady!

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Name: M*** C
Date: 2021-05-14 21:50:02
Rating: 1
Comment: Wife and I purchased 2 vehicles the same day. It has been over a month, and still have not paid off one of my trades. The bank of the car that I traded in keeps calling me wanting payment because they haven’t paid off the vehicle a month later. If you’re going to trade in cars you have to be very very careful because they are scared to call back and address the issue. I’ve called numerous times, manager will never answer the phone. The customer support is a zero. If I could put a zero down for ratings I would as well. All they had to do was honor what they said they would do. It’s a shame.

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Name: D***** R********
Date: 2021-05-12 20:47:33
Rating: 5
Comment: Went in for due to my oil light being on, but not due for an oil change. Nissan ran all the tests to ensure I did not have a leak, changed my oil and only charged for the diagnostic. The staff was incredibly friendly and I had my car back within 24 hours.

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Name: J*** M******
Date: 2021-05-01 23:24:28
Rating: 4
Comment: Customer service is off the chain. Michael and his bro were very friendly and appreciate their honesty. Detailed with the info provided about the truck I was interested in, cut down to the chase, and were really working with me. Answered all my questions, although they did take a bit of time with final offers, but Ive taken longer with other cars dealerships. All great at the dealership, however the pricing of the cars at high for used vehicles. Id recommend doing your hw before to see the fairness of pricing. This is why Im not giving it a 5 stars, other than that great place. Maybe new cars are better priced here, but I went looking for a used truck. Anyways, thanks yall. This was a good experience.

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Name: R*** K******
Date: 2021-04-29 22:44:59
Rating: 1
Comment: It took me 2 weeks to even talk to someone about the car I wanted to buy because they kept telling me someone would call me back (no one ever did). I flew in from Las Vegas to purchase a used vehicle. They sent Brandon to pick me up who was extremely nice. Enjoyed talking to him but he couldn’t answer a single question about the car or anything I wanted to know about buying from Pedder (ie warranties, add ins, etc). After the test drive, I sat down to have some questions answered about the vehicle and terms.Ozzie didn’t know much about the vehicle either. He was at least able to answer my questions about buying terms. Once I agreed to all terms, I sat around waiting for almost 4 hours, to get to financing. I was never even offered a water during this time. I finally got to sit down with Josue who was the best part about my experience. He was concise and knowledgeable about his job and what he was helping me with. After everything was complete, I drove off to start my trek back to Nevada when I realized that the car was missing items that I had been told were included (wireless headphones/ remote to control theater package). I called Monday morning to see if this was in fact included and never got a call back. If it wasn’t the exact car I was looking for, I would’ve never purchased a vehicle from this place. I’ve never felt like I had to chase down someone to buy a car but it felt like that throughout my entire experience. Ask for josue for financing! He will do you right!

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Name: M**** G****
Date: 2021-04-14 15:56:07
Rating: 5
Comment: I was immediately greeted by a service representative upon arriving at Pedder Nissan for my 35k checkup on my 2016 Rogue. He directed me inside and all I had to give the person behind the computer was my phone number. I went to the waiting room and read my book until he came in and handed me my keys to my just-washed car. So easy. I’m grateful to my husband for purchasing the 70k extended warranty.I never have to pay for anything.

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Name: T***** L******
Date: 2021-04-12 21:33:52
Rating: 5
Comment: Always a great experience at Pedder Nissan. I bring all my cars here not just Nissans. Everything gets done right and quickly. The service is exceptional and the people are very attentive and friendly. I always use Paul as my service advisor and he has never let me down. Feels like your car is with a friend. 10/10 recommend

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Name: A***** P*****
Date: 2021-03-31 00:35:23
Rating: 5
Comment: Jose in the service center went above and beyond in helping me ensure the safety and reliability of my 2008 Nissan Rogue. I know its an old vehicle, I know it has high mileage, and I know it might be easier just to turn it in and upgrade ... but Jose Listened to me while I told him about any minor and all major complaints I had about my vehicle. He assured me that they could take care of anything that I had in mind, and he really did give me a better vehicle than what i had brought in to him.When they were initially unable to diagnose (or even duplicate) a Starting issue that I said I experienced, instead of calling it a cannot duplicate and returning the vehicle to me, he believed me... he kept my vehicle a few more days and actually gave me an upgraded rental car, ALL Covered by Nissan, just so that they could check with the engineers and verify that that problem was taken care of... turns out my spark plugs were incorrectly installed recently (by a friend of mine) and Joses service team was able to troubleshoot and isolate this issue. They replaced my spark plugs, among about 6 other higher maintenance issues on my vehicle, and sent me on my way.I cant thank them enough! Great work!

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Name: A***** M********
Date: 2021-03-24 17:36:10
Rating: 5
Comment: I had a great experience with Hemet Pedder Nissan. My car needed a new transmission and it was done in less than a week! I had to return to have my axle bolts tighten and the service writer Antonio got me taken care of on the spot. I also appreciated that Antonio called and communicated the status of my car as he said he would. Thank you for the great service. 👍

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Name: E**** V
Date: 2021-03-15 21:26:51
Rating: 5
Comment: Our salesman Mike was great! He made it such a smooth process for my husband and I. We didn’t feel pressured into ONE vehicle. Thanks for all the help we will definitely be recommending this place as well as our salesman.

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Name: C******** D*****
Date: 2021-03-08 19:54:04
Rating: 5
Comment: From start to finish, the service I received at Pedder Nissan was OPTIMAL. Everyone was so professiinal and caring. No pressure was felt. My sales rep gained my trust quickly and worked a deal that worked perfectly for me. I started with a lease and then a purchase and both experiences were exceptional. Why buy a car online when you can come home to the personal touch of Pedder Nissan. Looking forward to working with them for my auto maintenance. Great Job Guys!!!

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Name: L******* G****
Date: 2021-01-24 22:19:43
Rating: 5
Comment: Had a Great salesman named Michael Perez. He was friendly and quick getting back to me when I had any questions. I called in the morning and had my new truck that afternoon. Thanks again Michael

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Name: D*** O****
Date: 2021-01-19 21:43:42
Rating: 1
Comment: I’m writing this review on behalf of my sister who just bought a car from this dealership and doesn’t like to complain.My sister has worked hard to get to where she is now. She was so excited to buy herself a car. She saved up $6,000 for a down payment, did her research to find the best fit and a dealership that would respect her and provide honest service. Unfortunately she chose this dealership. The price that she saw online for the car she chose was about $17,800 with $4,800 in savings making it $13,000. She put the $6,000 for a down payment only for them to add on, without her consent, about $6,000 worth of add ons. They weren’t honest and upfront about the price from the get go. When asked about it they either withheld information or avoided the the question altogether.My sister went in to try to set things straight, and they did remove $4,000 of the extra fees. (My sister would have never gone back if my older brother hadn’t told her to) However, those extra fees should not have been added without the consent of the buyer. The problem could have been completely avoided if they had been honest from the beginning.I read through other customer reviews and it looks like my sister was not the only one they pulled this on. It really looks like they regularly take advantage of younger customers. If you do chose to buy from this dealership, ask for all information regarding overall price and don’t sign ANYTHING until you’ve make it clear that you’re on the same page about potential add ons.

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Name: H*******
Date: 2020-12-17 16:56:22
Rating: 1
Comment: I had an appointment when I got there they had me sitting in the lobby waiting over an hour after the appointment time. When I asked what the hold up was they said my car was next! Two hours later I get my car back. It was a simple oil change I had an appointment scheduled there was no reason for it to take that long. This dealership location is a mess the employees just don’t seem to care about the customers.And below you see a response from Nissan the number is bogus it loops you to the Nissan dealership number and the extension doesn’t work.I just got off the phone with a Jose in repair services who refused to help me and wouldn’t get me a manager. I’ve had my Nissan kicks for 7 months and it’s making a grinding noise. I have no other transportation and I cannot get it there until 3 I think it’s ridiculous that the so called tech can not diagnose my vehicle and give me a loaner so I can make it to work. The service is outrageously terrible. Non of the numbers on the cards work. Don’t buy here don’t get service here they really do not care.

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Name: C****** T*****
Date: 2020-12-13 01:55:03
Rating: 1
Comment: This kind of behavior and lying Ive never thought possible to exist in America. I spoke with two people about an advertised price of a new car, and about my trade in, let them run my credit, reverified the price before I came in. Told them I was ready to sign and go. I get there and I no longer qualify for the trade in price and the total increased by $4000. Bait and switch is illegal...and I asked many questions to make sure I wouldnt waste my time before I came in. Nissan should take care of this type of behavior. The sales people even behaved like we were crazy for thinking we get such a great deal. The sales manager said he couldnt speak for what others told me and did I have proof of what they offered me? Which kind of accountability is that? I have all of the advertised prices. This is completely unacceptable for this company to take advantage of people during the present situation. You should be ashamed...

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Name: K***** P******
Date: 2020-12-04 04:55:03
Rating: 4
Comment: Everyone was very nice and helpful. I was able to leave with a payment that worked for me. My only issue was the wait time from the time I was told I got the car and when I actually did the paperwork. That was about 2 hours. Need to streamline that issue for the future. Thanks....love my purple car!

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Name: N**** B**
Date: 2020-11-23 04:25:29
Rating: 5
Comment: Manny Gutierrez was great! Very helpful and made me feel safe purchasing a car for my first time. He provided a great atmosphere the whole time there. I will definitely be returning back in the future. A great representation of a dealership agent.

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Name: C******* V*****
Date: 2020-11-19 17:09:18
Rating: 5
Comment: I’m a returning customer for the third time. Don’t know why. But, All I know is Pedder Nissan helped me out with my financial situations. I leased two times, then purchased the third time, with affordable monthly.During my leasing period, I saved a lot of money. That money I saved was very helpful for anything but for good. Specially for an urgent needs.Thank you Pedder Nissan for taking care of me, and your customers. I am pleased and appreciate your great service. You’re awesome!

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Name: C**** F********
Date: 2020-11-08 17:21:37
Rating: 5
Comment: The customer service was excellent. I had a routine oil change and tire rotation done beyond satisfactory. Kevin went above and beyond my expectations in getting the job done within a quick timeframe. Thank you so much!

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Name: J �******* M
Date: 2020-11-02 20:07:50
Rating: 5
Comment: Had an awesome experience, they far exceeded my expectations I had going in, and were more than willing to work with me with my budget/situation and help me get into the vehicle I was set on. Was directly helped by Justin and he made my buying experience very enjoyable and relaxed and worked to get me what I was looking for. Everyone that was apart of my process there did an amazing job helping me out and I would whole heartedly recommend Pedder Nissan.

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Name: T**** �***** A******
Date: 2020-10-26 07:04:31
Rating: 3
Comment: Im happy with the overall experience with pedder nissan except for a couple things. I didnt have enough interaction with the sales person. I was given a specific price, out the door, from one person and then two days later I was given a different price from another person. I bought the car anyway because it was a great deal, but I feel like I deserved better treatment. I was dealing with too many people and had given up on this car, but then I got a call saying that they had a price, when I already had one from the other sales person. I was confused but went with it. It all worked out, but they shouldve been more honest from the beginning.

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Name: J*** S****
Date: 2020-10-17 16:46:26
Rating: 5
Comment: Such an awesome experience with Pedder Nissan & their sales associate Justin. We have had some horrible experiences in the past with car salesman where they were rude, condescending & made us feel like nothing. That was NOT the case with Pedder & Justin. He was laid back and didnt push us into anything. It was so nice to be treated with dignity. I respected his matter-of-fact language and enjoyed hearing about his kids. I felt like a person for once. Even though I came in pre approved with my credit agency, Justin & the team found me an even better deal. I appreciate everything they did for me & will definitely be coming back as well as recommending them. Please recognize Justin however you guys do that like a raise or award or something. He is amazing & you guys are very blessed hes part of the Pedder team. THANK YOU!

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Name: D***** S*********
Date: 2020-10-06 18:56:37
Rating: 5
Comment: What more can I say. I walked in an owner of a 2015 Nissan Versa. And walked out the owner of this gorgeous 2020 Sentra. Pedder Nissan has earned my trust and return business.

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Name: J**** V***********
Date: 2020-09-19 16:06:47
Rating: 5
Comment: Number 1. I recommended a friend who bought a car the same day I did. I was a little upset that I was there for 9 hours... but then we found a xar i liked and could afford. Thank you so much for taking the time to work out a deal for me. Your team stayed late just so we could sign the contract and leave with the car that day. Again very satisfied with the car and with the perseverance that Micheal and Manny had to get me something I can actually afford

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Name: D*** P******
Date: 2020-09-09 23:30:00
Rating: 5
Comment: I did not have an appointment and I was leaving hemet today... I live in Menifee. On my way out of town I pulled in for service and I believe her name was Kayla (service coordinator) came right out to get me checked in, and instead of waiting for a tech guy, she jumped right in my car and put air in my tires and my warning lights when off and was on my way. Great customer service from her! She is A very professional And friendly person! Thanks so much.... Lori Permann

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Name: M***** N*****
Date: 2020-07-09 15:29:05
Rating: 5
Comment: Pedder Nissan made my 19 year old daughters first car buying experience amazing. They got her approved without a cosigner, found her a vehicle she loved that fit in her budget & went above & beyond with their customer service. We are so glad we stopped here.Ruby (super inviting) greeted us on our arrival. Jayson (best salesman ever, honest & personable) assisted us with the sale, Ozzy (straight to the point, no BS) worked the numbers & Cheyenne (friendly & just as excited about her 1st car purchase as we were) did the paperwork signing with her at the end.Flawless experience from the time we walked in the door. No back & forth, we already knew her budget, let them know & were open to the vehicles they had in her price range. They got her in a 2018 Nissan Sentra with around 34,000 miles on it that included a warranty. They seemed honest & are obviously in sales, but they were not pushy or aggressive in their sales tactics. They were all caring, kind & just got the job done with no haggling or deceit. Just how a car buying experience should be.I would highly recommend them!

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Name: K******* J*******
Date: 2020-06-18 22:27:53
Rating: 1
Comment: Really should be ZERO stars but it wouldnt let me post otherwise.HORRIBLE customer services and sales experience! After communicating with a sales representative via phone and text, I was assured the make/model/color of the vehicle we wanted would be at the dealership for our scheduled appointment. After driving an hour and a half to the dealership, the vehicle was not on the lot. The general manager did not do much to resolve the situation and did not offer any reasonable solutions other than getting the car 564 miles away, upping the quoted price and explaining there might be even more fees incurred when the vehicle was driven from Utah. The sales man even made a statement to us about how he was excited to get overtime and go to Utah. Terribly disappointed in the treatment and resolution attempts after such a COMPLETE bait and switch situation. DO NOT GO to this dealership for a Nissan vehicle.

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Name: S***** M******
Date: 2020-05-29 04:57:24
Rating: 5
Comment: I schedule appointments for oil changes and when I get there they always place me as their #1 priority. Which makes my life much easier I definitely recommend going to them. They finish in a timely manner even when its busy. It lets me know they hustle to get things done for me which I definitely appreciate!

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Name: I**** T
Date: 2020-04-24 18:23:16
Rating: 5
Comment: I personally work with Barbra very time I go to this Nissan location. I was new to the area and a bit on edge trusting new people with my car. Getting out of the military, I lost track of time and haven’t gotten my car serviced for a while. I brought my car in around 3pm one day and Barb advised me to come back the following morning so that they can do a thorough walk through of my car considering the mechs get off work at 5. So from the beginning she showed true judgment and proved that she has the customers best interest. I’m glad they didn’t quickly scan through my car to fit their time frame. Since this interaction, Barb became a reliable person to me and we stay in contact if I ever need help or have any questions. I won’t deal with anyone else there besides her. Great customer service! 5 start employee

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Name: L****** D*
Date: 2020-04-23 20:25:58
Rating: 5
Comment: Danny was amazing! So welcoming, hospitable, and caring. I can tell he enjoys his job in helping his customers! Wow! I left with a huge smile on my face and I felt so special with Dannys great customer service. Way to go Danny! Thank you so so much! I saw you were also juggling so many things at once and you still kept your cool! 👍😊

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Name: T**** Z********
Date: 2020-03-06 02:47:36
Rating: 5
Comment: Everyone in the service department was great and courteous. They took great care of my car and made sure I knew exactly what it was I needed. They fixed it for a decent price and pretty quickly. I will definitely be back for regular service. Highly recommended.

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Name: L*** O****
Date: 2019-11-13 01:27:50
Rating: 2
Comment: Bought two vehicles here before had good experience the previous times . This last time not so much . My experience wasn’t that bad but they could of made me feel more welcomed . We were there for few hours didn’t offer any drink . I ended up buying the car didn’t even fill my tank like they usually do. I had the car for 1 week and had to go back to have them look at the fuel tank . I’m having to leave car there and not offered a rental car for the meanwhile . Definitely will not be buying from Pedder in the future. The one helpful person was the finance guy although I can’t remember his name .

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Name: W***** G****
Date: 2019-11-11 18:52:52
Rating: 3
Comment: I purchased my car in April 2017. It was great and my sales member was awesome. However they charged me for a brand new install of a KARR alarm system and never installed it. Every time I asked about it I was told I would receive a call back to schedule an appointment. Well here we are 3 yrs later and still nothing. I have been calling for the last several weeks for a credit or refund of the alarm system I never received. I just filed a complaint with Nissan motor acceptance. Hopefully this time I hear back. Please check your contract and make sure you receive everything you are charged for. They also took my rebate and applied it towards the loan when I was told it would be 0 down. Also they told me I would receive 5 yrs of free oil changes and low and behold it’s only 4 free changes over the course of 2 years. Was going to trade my car in for a newer one here but now I can’t with knowing they don’t care about your business after the purchase.

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Name: E** H*******
Date: 2019-10-15 05:23:03
Rating: 2
Comment: I made an appointment and I was there almost 4 hours. When I finally saw that there was a voicemail that my car was done I went to a girl in service to let her know and she told me she has been trying to call me. I received one voicemail and I was in the waiting area the entire time. I was the only woman sitting in the waiting area. She said that she went in there trying to find me, but she didnt look very hard. No Attempts to tap on my shoulder to see if I was the lady she was looking for. I felt that she was a bit annoyed with me for being annoyed at the fact that Ive been sitting there so long. I had every right to feel that way. Not to mention that when I got home my front license plate was bent in. It like like someone ran it into something. I know it wasnt like that when I took it there because I just washed my car the day before and hasnt gone anywhere after. Sure its a fixable thing, thats not the point, it makes me feel like the Care of my car isnt a priority. Just get it in, get it out. Im not sure if I want to bring my car back there for service. My visit was not enjoyable and memorable for all the wrong reasons.

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Name: J***** H*******
Date: 2019-07-31 20:00:26
Rating: 1
Comment: Wife was interested in information regarding a truck, and after emailing back and forth with these guys we noticed they were ignoring our questions. No big deal well just look elsewhere. But now they keep leaving messages on my wifes voicemail so I called last week to remove her from the contact list and the gentleman agreed, wasnt super pushy about getting my service, great. But not great because they are still contacting us daily about random appointments we never even set up. Whoever on their marketing team thought lying about an appointment was a reasonable way to lure customers in is an idiot, thats how you lose customers.

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Name: X***** L******
Date: 2019-07-26 22:41:28
Rating: 5
Comment: Gonzalo who was my salesman showed exceptional customer service. He went above and beyond to say the least! I would recommend them to any friends or family in the market for a new car. I’m so very thankful for everyone who was involved in the process. I’m so happy with my car, they really did their best in finding me a perfect match!

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Name: R*** B******
Date: 2019-07-23 22:06:13
Rating: 1
Comment: TERRIBLE service at service department. I have bought a total of 10 vehicles at Pedder Nissan and never had ever experienced a terrible service as I have this past week. I took my Nissan NV2500 which I used as an ice cream truck. Paul my service advisor for that vehicle said he will call me back when ready and never did I had to call at 5:30pm since I know they closed at 6pm he said he told me that I had to leave my truck until next day, I was like impossible cause I would of said NO cause is full of ice cream inside and it needs to be plugged to electricity. My truck was there since 11am. So I went back at 6pm to pick it up obviously really upset cause they didn’t do anything at all cause supposedly the parts were going to arrive next day. I went next day and guess what parts were not there yet, why? Cause Paul never placed the order for the parts he needed. Until today I haven’t received a call like I was supposed to so I could take it back to be worked on! Now if you want to talk about my Nissan Armada I took on Friday cause they had replaced a new transmission and never put oil in it. Bad experience as well. I was requesting a rental cause that’s what my warranty covers for but they said they didn’t had any rentals at the moment. How can I be paying for an extended warranty on my vehicles which includes rental and not be able to get a rental. 😡 The lady at the first desk Barbara is always in a bad mood. Running from one place to another. She never finishes a customer when she’s already with another one. She gets frustrated and never finishes her job the right way. Every time I go there she’s always giving me an attitude. I think after buying 10 vehicles at Pedder Nissan in Hemet I have to try another dealership is getting really bad. I really missed George, Kevin and David at service department.

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Name: M** S** C*** (*** S** C****
Date: 2019-07-02 08:10:54
Rating: 5
Comment: We were very impressed with the customer service we received from the team at this facility. As a prior luxury car salesperson Im not easily impressed. They stayed until After 12 am to get our deal done with smiles on their faces. I not only received a new car, the people here are also new friends!! Definitely go here.

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Name: M*** M**********
Date: 2019-05-04 00:09:17
Rating: 5
Comment: Browsing around today and customer service was outstanding. Jason and another sales person approached to greet themselves. Was not pushy in any way when explained we were solely browsing. If we were interested in purchasing a Nissan we would definitely come by here. Thank you for the great experience

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Name: A****** T*****
Date: 2019-04-27 03:35:05
Rating: 5
Comment: Saul and Omar were very passionate in making sure that my wife and I were happy with our purchase. It was a smooth process and they worked very hard to make sure what we wanted came true. Thank you very much for helping us and would definitely recommend anyone to stop by and ask for Saul or Omar in helping you get into any vehicle

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Name: N*** D******
Date: 2019-03-29 04:46:51
Rating: 5
Comment: My wife and i had the best experience with our sales representative Sarah she was top notch totally went out of her way to get us a good deal and just really showed a level of true professionalism and honesty. I really cant say enough good things. Sarah was just outstanding and i highly recommend if you are going to get a car she is the one to go to for not just her professionalism but her commitment to getting you the best and most for you is truly Amazing.

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Name: F**** J****
Date: 2019-03-09 16:36:40
Rating: 5
Comment: I came for an oil change expecting the work to take all day however, they were attentive to my vehicle on arrival. Check in was easy and the work only took about an hour. They went above and beyond what I needed and rotated the tires and checked the fluids. Their price was even competitive to outside vendors who do the same work. Thank you to the people at Pedder Nissan! 😊

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Name: G****** D*****
Date: 2019-01-09 19:30:37
Rating: 5
Comment: I was pleasantly surprised from the very start. I had called in to inquire about how much a 100,000 mile plus service would be for my car and they said well well have the service manager talk to you. So I was so happy about that. Because actually, I had called to a Honda dealership because my car happens to be a Honda. But my previous car was a Nissan and I was extremely happy with that one. And I had also been to the dealership once before. I entrusted my car to them and was very pleased with the service because my car is very quiet, does not make any weird sounds. And that has not always been true when Ive had cars serviced that have been beyond 100,000 mile range. So I am very happy with how my car is running - which is very smoothly, after having been to Pedder Nissan. And I plan on taking my car back again in the next couple of months and doing some further preventive work so that I have a long-lasting car that can still run smoothly and be a nice quiet car for me.

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Name: D******* M*****
Date: 2018-10-04 04:02:14
Rating: 5
Comment: Alex was super nice & helpful gave me his personal number if I had any questions. Christian the manager wanted me to get a car & help me achieve that. Aldo the finance guy was excellent. As you can see Pedder Nissan has great customer service. This is my second vehicle I have purchased from them. The service stays the same “Excellent with a smile”! Thanks Guys!!! Oh Shawn did not help but did follow up with me to make sure I was satisfied!