Penske Toyota

Address: 9136 East Firestone Blvd, Downey, CA 90241, United States
Phone: +1 562-904-5600
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,

Category: Toyota dealer, Car dealer, Used car dealer
Rating: 4.5
Site: https://pensketoyota.com/
Worktime:
DayTime
Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM
Saturday7 AM–7 PM
Sunday8 AM–7 PM



Name: m**** a********
Date: 2024-06-20 21:19:29
Rating: 5
Comment: My wife and I doubled up on back to back service and repairs for our Camry and Avalon and we couldn’t be happier with every aspect of Penske Toyota from reception to parts to service department. Everything was great. We especially appreciate that the parts and service department is open later than some of the other Toyota dealerships in the area. Our service consultant Cesar Medina took care of our requirements on both occasions, and we couldn’t be happier with his performance and friendly service.
Name: J***** S*******
Date: 2024-06-20 19:09:20
Rating: 5
Comment: Great experience and fast service! I will definitely keep coming here again and again. Customer service was great, the gentleman who helped me was knowledgeable and helpful!
Name: B***** S******
Date: 2024-06-17 19:34:38
Rating: 5
Comment: Jasmine at Penske Toyota was awesome!!! She helped us fast and talked us through every step. My Prius Hydrid battery went out. Jasmine informed us every time there was an update on my car. My car was ready in 3 days and now it is driving like a brand new car! Thank you Jasmine and everyone who worked on my car!
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Name: e***** o*****
Date: 2024-06-15 00:16:56
Rating: 5
Comment: Highly recommend Penske ToyotaHad an amazing experience buying my 2025 Camry! Ask for Alonzo for a smooth car buying experience.
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Name: J**** M*****
Date: 2024-06-15 00:07:58
Rating: 5
Comment: Was satisfied with the customer service I received from Ruben. Although I wasn’t expecting for my car to be at the shop for more than a month, he would do his best to keep me informed each week, plus he set up a courtesy car rental as well. Thanks Ruben!
Name: M******* L***
Date: 2024-06-14 19:11:18
Rating: 5
Comment: Service was slow but a very good results
Name: F**** D****
Date: 2024-06-13 19:41:30
Rating: 5
Comment: Excellent customer service. They took care of my car and did not charge me anything since service was not needed.
Name: B****** E*******
Date: 2024-06-11 15:12:36
Rating: 5
Comment: So far all of my service concerns have been great and been done at a timely manner. It’s very convenient for me that it’s very close too where I live.
Name: N*** M********
Date: 2024-06-10 19:16:34
Rating: 4
Comment: Been coming here since I bought my car for its services. I’ve never had an issue with the services here before until my last service. Multi point inspection sheet was never given, fluids were not replenished (aside from my oil change), and rotation was not done (they noted swollen lug nuts as the cause but I took it to a local tire shop and they did it with no issue and said the lugs were fine). Maybe an off day for the crew there but overall good remarks for the service department.
Name: M****** H********
Date: 2024-06-10 19:11:21
Rating: 2
Comment: One thing I wish is they would get better at their Customer Service. If the person who calls you isn’t there it’s like pulling teeth for someone to help you. Like isn’t it their job to assist and not make you feel like an inconvenience?
Name: T****** T*****
Date: 2024-06-09 05:56:04
Rating: 5
Comment: Ive been taking my Camry for years and never had a problem. Always straight forward and I never worry about my car leaving worst off then as I came.
Name: T**** M*******
Date: 2024-06-08 02:59:50
Rating: 3
Comment: My experience has always been less than great customer service. The only thing is almost every time I come here they always ask if I want my car washed and my answer is always yes. For whatever reason, when I pick up my vehicle its never washed. So, my question is why does this location offer me a car wash and it never happens. I get in my car and leave because Im not about to wait even more to get it washed. So please who ever reads the notes on the initial invoice read carefully so this does not continue happening. Getting a tune-up is not exactly cheap and Im sure Im paying for the car wash that I dont ever get.
Name: J** I*****
Date: 2024-06-07 22:33:25
Rating: 5
Comment: Penske always does fantastic work but the people on the phones need to be upfront about service wait times while making appointments. That’s my only gripe.
Name: Y**** S****
Date: 2024-06-06 19:40:05
Rating: 5
Comment: Mr.Vu is great manager ever any other dealer give me high downpayment and really hight apr Mr.Vu give me reasonable offer. Also sale guy Benjamin really friendly and work hard
Name: C**** C*****
Date: 2024-06-06 19:09:00
Rating: 5
Comment: Friendly extremely helpful and everything was done in a timely manner
Name: E****** R****
Date: 2024-06-05 23:34:12
Rating: 4
Comment: I went to Penske Toyota last Tuesday morning, no appointment and I wait 3 1/2 hours for check engine message on my panel control, they check all the points on my Rad 4, they also washing my vehicle at the dealer, services is good, people courtesy.
Name: J**** M*****
Date: 2024-06-05 22:54:00
Rating: 4
Comment: I came in today at 8 and i was out at 10 am. People ask you if you want to have your car washed and i must warn you, its not wash its just a rinse😩 bird poop and water spots will be all over your car including windows. I guess its bettter to leave your car the way it is or else take your own towel to dry up your car and windows.
Name: J*** D***
Date: 2024-06-05 21:33:15
Rating: 5
Comment: I go to Penske Toyota for car maintenance service after visiting a neighbor dealer that charged me $400 for a regular maintenance service. I visited Penske Toyota for the following maintenance service the following time because it is conveniently located across the Downey mall. Michael review my policy and found out that my guarantee still covers many miles. I recommend this dealership because they will help you get the biggest benefits.
Name: L***** T*****
Date: 2024-06-05 20:10:05
Rating: 5
Comment: Samuel is the best! I switched over from Valvoline to get better prices and even better service! ☺️
Name: P******* L**
Date: 2024-06-03 22:20:56
Rating: 5
Comment: Linh was fantastic! He kept us updated on our order and did not add expenses!
Name: G******* V******
Date: 2024-06-03 19:17:49
Rating: 5
Comment: Very efficient and professional.Im happy.
Name: S*** Z*******
Date: 2024-06-01 22:15:52
Rating: 4
Comment: Went to buy tires for our toyota corolla, the service technician Ruben was helpful in selecting theright tires and price. Overall the service was good
Name: a***** v******
Date: 2024-06-01 10:08:54
Rating: 5
Comment: Excellent,clean,professional,honest. serviceThank you Edgar Naranjo
Name: M** M****
Date: 2024-05-30 17:04:40
Rating: 5
Comment: Very clean dealership. Nice music playing in the background, people R friendly & helpful.
Name: D N M
Date: 2024-05-30 06:48:52
Rating: 5
Comment: They did pretty good with timing for service and timing for changing out my radiator so I say Thank you for that
Name: C******* D***********
Date: 2024-05-29 02:39:57
Rating: 5
Comment: When i buy my car the salesman Christopher is so helpful. All the sales department is approachable. Christoper help me a lot even after sales.
Name: M***** G*****
Date: 2024-05-28 03:09:41
Rating: 5
Comment: I wenr for a regualr oil change ans Steven assisted me n during the wait he notified me that 2 belts needed to be changed along with a battery replacement. Said to please go ahead an make the necessary repairs. He gave me updates throughout the time I was there. Awesome Customer Service as Usual. Will being going back.
Name: A***** E******
Date: 2024-05-27 20:42:18
Rating: 5
Comment: My family has been coming to Penske Toyota since I could remember and this past month was my first time buying my first car from them under my name. Always welcomed and greeted so nicely here. We have another Toyota closer to our home but Penske is just UNLIKE any other and probably why we have bought all of 9 Toyota cars that have been in the family. Huge thank you to Manny and Danish, always getting us the best deals and making an impossible dream of owning your dream car possible! I was even contacted by Danish 2 weeks after purchasing my car to confirm I was happy with my purchase and to let me know he had already scheduled my first maintenance appointment, so nice to know I didn’t have to worry about calling them to schedule my oil change.
Name: B** D*****
Date: 2024-05-27 20:11:51
Rating: 5
Comment: I own a GR Corolla had a very bad experience at a previous dealership long story short the damaged my wheels and tires. Was told it was due to the lifts Toyota uses but I believe it was more tech negligence. I was recommended to ask for Jasmine at Penske Toyota. I was told she would take care of my car and make sure nothing went wrong. I had alot or anxiety brining my car back to a dealership but after this experience I feel very comfortable with bring my car back for service over and over. Thank you Jasmine B. for making everything stress free!
Name: L*** A****
Date: 2024-05-26 19:16:32
Rating: 5
Comment: I had a wonderful experience at my favorite car dealership Penskey Toyota of Downey! Berenice Martínez customer service was excellent, I appreciate the time She took to go over all my auto service needs. She kept me updated while my car been serviced and was very happy to help me with all my questions and concerns. Looking forward to my next service appointment.
Name: D**** V******
Date: 2024-05-25 20:15:45
Rating: 5
Comment: Routine service for one of my Toyotas.The ease of making an appointment,clear communication during drop off and pick up are a few of the reasons I keep coming back.Ive experienced other places mishaps and I dont miss them.Ill stick with routine professionalism at Penske Toyota of Downey and Thomas Arthurs commitment to their business direction.
Name: L**** M***
Date: 2024-05-25 20:05:54
Rating: 3
Comment: Very bad service had to wait 3 hours for simple sey
Name: l***** t*****
Date: 2024-05-24 20:15:46
Rating: 5
Comment: Brandon was very friendly and informative ! I’ve been getting my cars & trucks serviced here since 2018 and I’ve never really had a bad experience . I usually wait about an hour to an hour and a half but I don’t mind because I love the free coffee and the friendly service !
Name: J**** F********
Date: 2024-05-24 19:34:20
Rating: 5
Comment: Ive been coming here to get the basic maintenance fixed like oli change. Ill be honest, I dont get any of my brakes or anything fixed at any dealership just because they over price compared to doing it yourself or other shops that can fix it and do the same work for cheaper. I was there last week to get my basic maintenance check up (I have the package for 300) and I had them wash my car and the car wash ended up taking off my right side mirror cover. I went inside and someone helped me(I dont remember his name sorry, but he his desk was on the left side of Jesus) he came out found the cover for the mirror and fixed it. Thank you for helping me in a quick and professional way. Thank you again!
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Name: N***** A****
Date: 2024-05-24 04:16:35
Rating: 5
Comment: Just purchased a new 2024 Corolla had an amazing experience Alex Sanchez was very helpful since the beginning and answered all of my questions before I arrived to the dealer very friendly and patient great customer service made everything super fast. Big thanks to Vu Trang financial service he was very patient and answered all of my questions before finalizing my purchase. Went in details of the car and payments. If you are looking to get a new car ask for Alex and Vu Trang they will make sure you leave happy with your new car.
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Name: R*** A******
Date: 2024-05-23 20:10:35
Rating: 5
Comment: I’ve bought 14 cars 🚗 at Penske I have always been treated politely.
Name: J*** S
Date: 2024-05-23 20:08:05
Rating: 5
Comment: Penske Toyota of Downey is amazing! Berenice, Jose, and Shelia are absolutely wonderful to work with. They are honest, trustworthy, professional, and reasonably priced for car services. I wish I could give them 12 stars! They make you feel like family and care for your car as if it was their own. The safety of the vehicle and providing excellent customer service are their top priorities.
Name: J*** C********
Date: 2024-05-23 19:18:01
Rating: 5
Comment: Second time taking my dad’s Toyota Tacoma 2022 and the service / representatives were respectful and idea with the service . Definitely a service location you can trust .
Name: G******* R***
Date: 2024-05-21 20:17:39
Rating: 5
Comment: Esteban Arias is always super helpful anytime my car is due for its next service. Always appreciate his excellent customer service!
Name: J**** S***********
Date: 2024-05-20 20:05:57
Rating: 5
Comment: Had an appointment this past weekend and Brandon Martinez assisted me. Very kind, knowledgeable, and efficient. It helps that there is a Starbucks just a short walk away, a Dunkin to get a quick bite, and a HUGE waiting area to wait for your car. I didnt wait nearly as long as I thought I would. Goes to show how efficient they are.*Note to management - you need to promote Brandon. Hes awesome.
Name: M**** G*****
Date: 2024-05-18 23:15:41
Rating: 5
Comment: Fantastic service. Shane and his team had helped me with a 100k service done to my Tundra! New water pump, spark plugs, valve cover gasket, serpentine belt, thermometer, shock absorbers front and rear. All done very promptly and professionally. Would recommend Penske Toyota to anyone looking to have quality work done.
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Name: I****** L****
Date: 2024-05-18 21:29:18
Rating: 5
Comment: The service manager, Sheila Vasquez, is the best part of visiting Penske Toyota of Downey!Her service tech Michael is very knowledgeable and professional. I had great service and an excellent experience thanks to Sheila.
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Name: J* C
Date: 2024-05-17 21:01:14
Rating: 5
Comment: Jorge Alonzo and Sergio Reyes made our new car purchase quick, easy, and memorable. After talking with Alonzo for a few months regarding car options, my girlfriend and I finally settled on a new ‘25 Camry. We got the deal done and drove the car off the lot in under 2 hours. Definitely will return and recommend their expertise to friends, family and peers! They were friendly and explained everything to us, Thank you guys!
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Name: P*** Y*******
Date: 2024-05-17 19:47:30
Rating: 1
Comment: They used to be great but the employees are all extremely unhappy and you can just tell that the managers have all created a hostile work environment. If your employees are happy and arent being treated Right, the customers will feel it.The managers have made the decision to make corporate bureaucracies in everything the employees have to do to do their jobs.They used to have service on Sunday without an appointment and now you have to jump thru several hoops to make an appointment but when you arrive even if early to your appointment, youre going to have to wait, so whats good about making an appointment to just wait as though you had no appointment. They used to have labor rates of like $180 an hour and now its $230 an hour and thats a 28% increase in the hourly rate. Thats robbing people. The management here is so bad, Ill never buy a car or truck from them as they dont care about their customers and they dont care about their employees. They only. Care about money. Period. Stay away.
Name: k******* e*******
Date: 2024-05-17 07:11:07
Rating: 5
Comment: The guys here were very helpful from the beginning. The process was lengthy, but Jorge Sepulveda & Alex Sanchez were very helpful & made it super easy. I had been car shopping for a while, but the friendliness they showed is what made me want to do business there. Their communication was excellent & answered any questions I had, even on a random day that I had a question, theyd respond to my texts. My car was missing accessories & they kept their word to get the accessories for me. Even the finance employee, Mani, explained everything & made the signing process super easy!Thanks again Jorge & Alex! I am enjoying the Cadillac!!P.s. I started the process in late March/early April, Im a bit late on the review, but I never forgot about their service & friendliness.
Name: J***** C******
Date: 2024-05-16 22:59:13
Rating: 5
Comment: Linh and his whole team were incredible to work with in purchasing our new Grand Highlander. He was great at giving us all the info we needed and kept us up to speed the entire way. Once the car was in, it was as easy and fast as it could be. I’d recommend Linh and his team to anyone buying a Toyota.
Name: M**** H*****
Date: 2024-05-16 20:45:55
Rating: 5
Comment: I took my vehicle for car maintenance & I was helped by the Service Advisor, YESENIA RIOS. I really appreciate her help, I had few concerns about my car and she was able to explain to me everything. Great customer service and she was very friendly. I rate her 10/10 👍 Thank You YESENIA RÍOS 🙏
Name: H**** S*****
Date: 2024-05-16 20:27:25
Rating: 1
Comment: If Jasmine would be my contact I would recommend her to everyone I know, but if it was Carlos I would tell them to go somewhere else. I am taking my three vehicles to another place or mechanic if my contact is Carlos
Name: E******** C******
Date: 2024-05-16 20:20:53
Rating: 5
Comment: Isidro was professional and extremely helpful. He did not rush me, and he listened to all my concerns…THANK YOU!
Name: S***** M*****
Date: 2024-05-16 19:47:40
Rating: 5
Comment: Great service, very helpful staff, and quick turnaround of oil services. Thank you
Name: J**** D* A***
Date: 2024-05-16 19:43:01
Rating: 5
Comment: It was a good experience got treated well got a free complimentary car wash which the car needed. Thank you Penske Toyota of Downey 👌
Name: T** E*******
Date: 2024-05-14 21:13:42
Rating: 5
Comment: Great experience purchasing a new RAV4 thanks again Linh Lam and the finance guy who help ma also thank you so much. I would recommend anyone who need a new Toyota come on over to Penske here in Downey California.
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Name: K**** S****
Date: 2024-05-14 20:49:06
Rating: 5
Comment: Every time I take my car to Penske Toyotafor service it drives great.Thank you to all the people in Penske ToyotaFor the helpStay awesome.
Name: B***** B*****
Date: 2024-05-13 22:24:28
Rating: 5
Comment: Juan was very communicative and knowledgeable and every question I had he answered very professional and great person
Name: E******** R******
Date: 2024-05-12 20:51:33
Rating: 4
Comment: My car is always serviced well here. Dropped off my car at the scheduled appointment time. Appreciate that they have desks where I can plug in and work while I wait!
Name: R***** G*******
Date: 2024-05-12 00:36:47
Rating: 5
Comment: Linh Lam was wonderful with selling me a car! He was very easy going with explaining everything to me about the paperwork. I had the best experience with this dealership. Adrian was also very nice! The whole process of buying a new car from Linh Lam was stress free! I highly recommend Linh Lam and this dealership!
Name: A
Date: 2024-05-10 20:29:04
Rating: 5
Comment: No hidden charges, forced upgrades, or pressure to purchase unnecessary options.The price quoted online was exactly what was offered and the sale process went smoothly.Danish and Francisco made buying a car there easy and pleasant.
Name: N**** C*******
Date: 2024-05-09 02:08:02
Rating: 5
Comment: Alex was very helpful, he made sure the information for the tires was accurate.
Name: T** G****
Date: 2024-05-08 13:28:32
Rating: 5
Comment: Customer service was cool and the repair price seems reasonable.
Name: N***** L****
Date: 2024-05-07 01:26:07
Rating: 5
Comment: Best dealership to buy cars at. Alonzo and the sales manager Chris were the best. Made trading in my truck and buying a new truck a breeze. Couldn’t have asked for a better duo to work with. Thanks guys
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Name: T***** L****
Date: 2024-05-03 20:31:26
Rating: 5
Comment: I come to Downey for this Toyota dealer because of their customer service. Big thanks to all employees at Penske!
Name: R***** G****
Date: 2024-05-03 08:56:45
Rating: 5
Comment: Omar is the best car salesman I have ever met. Big heart, he felt like family to me. Thank you for helping me find a car to get back on the road again! I will be recommending my friends to this dealer for all things Toyota
Name: O***** L****
Date: 2024-05-01 21:42:47
Rating: 1
Comment: They did not have the car I wanted and were very pushy to get something else I didnt like.
Name: L*** R*****
Date: 2024-04-25 23:37:59
Rating: 1
Comment: Horrible Customer Service. I did not have an appointment for service but I sat in my vehicle for nearly 40 minutes with no one saying anything to me. I understand that customers with appointments will come first but it would be nice to have someone say that they will get to me soon or assign one person to assist those customers without appointments. In any event after wait nearly 40 minutes I decided to leave and go to the Toyota Dealership in Cerritos. Again I had no appointment but as I pulled up someone said they will be with me soon. After less than 5 minutes I was helped.It doesn’t take much effort to assure that I will be helped even without an appointment and not ignored. I would never visit your location again.
Name: W****** P***
Date: 2024-04-23 20:11:29
Rating: 5
Comment: I worked with Linh Lam at Penske Toyota when we purchased a new 2024 Toyota Sienna van. His customer service and expediency made all the wonderful difference in our buying experience.
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Name: M****** A********
Date: 2024-04-19 18:23:11
Rating: 1
Comment: Took my car in for an oil change 2 weeks ago because my RAV4 was showing the oil light. They told me that it recently had it done and they took off the oil light. They didn’t check it or anything.Today 04/19/24 i took my car to my trusted mechanic and he saw that the oil was almost non existent. If I hadn’t brought it to my mechanic, my engine would have failed. This Toyota shop is the most negligent service i have ever been too. Its a shame that i have 3 more oil changes in this shop but wont be returning.I have the appointment receipts just in case you need proof.
Name: T*** R***
Date: 2024-04-16 17:04:35
Rating: 5
Comment: I want to thank Danish and Tony for there customer service* If I have any questions and concern I always come Danish and ask him he is always nice about it. Thank you Danish
Name: U**** G*******
Date: 2024-04-16 06:29:39
Rating: 1
Comment: I went to this location last week service advisors in the front area (front middle area) were not helpful at all, no sense of customer service, no efficiency nor support among them. I witnessed they were having arguments among them which is extremely unprofessional and does not want to chose to go back!!! I had to go two times and made two trips to pick up my car from service because they were not willing to attend a customer just ignored.On the other hand my respect to Mr. THOMAS ARTHUR, he is always cortious and polite, will always recommend him to make service appointments with him since he’s always available to help.
Name: M****** J*******
Date: 2024-04-13 21:15:13
Rating: 5
Comment: Linh was awesome he made the car buying experience nice, easy and smooth. Some dealerships the car buying experience is like pulling teeth but not here. Would recommend this dealership to anyone. Great job guys keep up the good work!
Name: j***** b******
Date: 2024-04-12 20:20:24
Rating: 5
Comment: I purchased a new BZ4X from these guys and everything was amazing! The service from Danish and sergio was phenomenal. Jason was super helpful as well. They made the car buying process so easy and treated me like family!
Name: F****** L****
Date: 2024-04-11 20:08:19
Rating: 5
Comment: Thank you to Walter and Sergio everything was fast and im happy first time buyer, very pleased
Name: z c*****
Date: 2024-04-11 19:23:22
Rating: 4
Comment: Penske Toyota in Downey is great. I have been there two times since I just got my Toyota. They are very kind and professional. I gave them a 4 star only because they said it is a 2 hour wait with an appointment, and walk in wait was around the same.
Name: J***** S******
Date: 2024-04-09 21:03:33
Rating: 5
Comment: I wanted to thank the Downey Penske Toyota for working with me. They went above and beyond. From Alonzo working with me to reserve it to Danish being a team player. Also, Tony for answering my question and finance Sergio for helping me with docs. It was a team effort and I appreciate them.
Name: e***** n****
Date: 2024-04-05 00:56:41
Rating: 5
Comment: Had a great experience at Penske Toyota. Special thanks to Tony, Alonzo, & Vu for their amazing service! Highly recommend Penske Toyota for any purchases.
Name: f******* b****
Date: 2024-04-04 21:57:15
Rating: 5
Comment: Danish khan and Francisco extremely helpful and friendly. Totally recommend Penske Toyota, thank you for all help and to make fast and easy process.Merry Christmas 🎄🎄🎄🎁
Name: J**** V******
Date: 2024-04-04 05:03:11
Rating: 5
Comment: Penske Toyota has always taken care of me, in particular Linh Lam. Ive bought 7 vehicles from him in the 17+ years Ive known him. I wouldnt recommend any other dealer. Thank you Penske Toyota and Linh!!!!
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Name: e** k***
Date: 2024-03-31 21:53:34
Rating: 5
Comment: Had a great experience buying a car from Penske. A special thanks to Danish for providing excellent customer service.
Name: B** J****
Date: 2024-03-23 20:18:37
Rating: 5
Comment: Had a great experience at Penske yesterday! They had the Tacoma we were looking for and actually stayed open late to allow us time to get there and check it out! This is all thanks to Jorge, who was the one that made all the accommodations for us. He gave us the best deal he could and left us feeling good about the whole process. Loving the new Tacoma too!!
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Name: D**** D
Date: 2024-03-17 00:02:17
Rating: 1
Comment: The heavyset guy in the red shirt with the black glasses at the outdoor service reception area was extremely rude when I was trying to find a parking spot. I had to beg him to tell me where the customer parking was; why did this need to be so difficult? This was my first time here and definitely my last. There are at least 100 empty parking spots at this place but they only have 6 spots designed for customers. Go to a dealership that actually cares about the customers.
Name: K***** C****
Date: 2024-03-12 22:46:02
Rating: 5
Comment: Great customer service. Very quick with oil change. They have free coffee and the waiting room have soft chairs to sit on.
Name: L**** L****
Date: 2024-03-11 22:02:52
Rating: 5
Comment: I bought a new car and was very pleased with the assistance from Alonzo, very patient, answered lots of questions, and I dont think the car would now be mine if it wasnt for him. Thanks Alonzo!!
Name: S*** A*****
Date: 2024-03-10 18:20:17
Rating: 5
Comment: My experience with Danish, Tony, and Sergio was an experience as a customer I could only wish for when buying their very first Toyota! My family and I went into Penske and started to look at Toyota Highlander’s with Danish. We saw a beautiful 2024 Highlander xle that I have had my eyes on for quite some time now. We went ahead test drove the car with Danish, had an amazing experience doing so and just fell in love with the car. We decided to close out the deal and get the car! As we all know how long signing all the paper work can be, getting approval from the banks and finalizing the deal. Danish Tony and Sergio were so patient with us, very helpful, knowledgeable with all questions we had, and so positive through out this car buying experience. I could never thank all 3 gentleman enough for that night we brought home a dream vehicle for my family and I. I will definitely recommend Penske Toyota to any friends and family that are looking for an amazing experience and a Toyota!!
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Name: V** C
Date: 2024-03-09 22:15:00
Rating: 1
Comment: The worst service possible. I called a week in advance to make an appointment for a recall. I asked the person who answered the phone if the part was available, she told me that it was. I called off work to take my vehicle over first thing in the morning. I get there sign the papers and the guy attending me offer a complimentary wash which I thought was nice of them. 3 hours later I get a called saying that the part was out of stock and they I had to reschedule. I was extremely bothered because I had wasted time and money. To make it worst the van wasnt even washed! I not even a sorry for the inconvenience from the people working there! Dont come here take your service somewhere where they care.
Name: J**** S********
Date: 2024-03-03 02:03:55
Rating: 5
Comment: Danish, please! That’s the words that should come out of your mouth if you’re looking for a Toyota at Penske. Danish (that’s his actual name) is everything you want in a car salesman: straightforward, attentive, helpful and funny, too. Seriously, I had such a bad experience with three other Toyota dealerships that I willingly paid $1,000 more at Penske because my guy told me that Danish and the rest of the team wouldn’t pull any tricks in either the negotiating or financing process.And I was right! It couldn’t have gone smoother. In fact, the main thing that slowed me down was my own waffling between leasing and purchase. During the whole process, Danish and his management were patient and helpful. And don’t get me wrong — I got a good deal on my brand new RAV4 Prime: just not a deal that’s “too good to be true” :)This morning, one day after the sale —and true to his word — Danish reached out to personally pick me up so I could retrieve my second vehicle left at the dealership. More important, I believe he will be there for me to help with any issues as I get to know this beautiful, hi-tech vehicle.Go Penski!
Name: C*** A****
Date: 2024-03-02 01:46:11
Rating: 5
Comment: I absolutely loved the service I got here! Everyone is so helpful and I will be bringing my car back here when needed! Thank you so much!!
Name: t**** B****
Date: 2024-03-01 19:34:23
Rating: 5
Comment: Ive been coming to Downey Penske for years. They always make sure you and your vehicle are taken care of. Friendly service with clean facility. The advisors are well informed and answer your questions patiently. 👍
Name: J* A
Date: 2024-02-28 21:08:44
Rating: 1
Comment: Horrible service from a sales Cameron (if I dont get name wrong).I am a customer have a Toyota vehicle and thinking to get another car. I called in this branch around 10 am on 2/28/24. Spoke with this sales name Cameron.this sales Cameron was really rude, so I asked few times I like to speak with another sales or manger and Cameron neglected. Cameron asked me to wait, I said no, cause I am in rush so I don’t prefer to wait.Then Cameron forced to put me on hold, and hang up.Is this the way you treated your customer from sales department?I am consider to write a letter to the headquarters to express my frustration.
Name: A**** C*****
Date: 2024-02-28 01:47:04
Rating: 5
Comment: Customer service was excellent and my vehicle was taken care of very quickly.
Name: D**** M***** R********
Date: 2024-02-27 19:20:06
Rating: 5
Comment: As always incredible service. Thomas always makes the experience 10 times better with his kindness and always goes above and beyond to make my wife and I feel happy knowing our vehicles are in good hands.
Name: S***** c***
Date: 2024-02-25 23:25:38
Rating: 1
Comment: Michael the service guy w glasses was horrible to my friend purchasing a battery today I also have a Toyota and would never ever get any service there... there was a quote and Michael charged him more than what was first quoted
Name: C***** G****
Date: 2024-02-22 19:36:29
Rating: 1
Comment: The parts needed to complete the service were not order and I was not notify so my trip was reschedule and a day was wasted,
Name: R***** C********
Date: 2024-02-21 00:43:36
Rating: 5
Comment: Laura was very helpful and kind! She helped me get ahold of the proper personal to resolve an issue. Thank you Laura!
Name: N****** M*******
Date: 2024-02-20 19:43:53
Rating: 5
Comment: Penske Toyota is the BEST! Samuel Aguilar is jus a wonderful worker and human being, always willing to help me. Thank you, thank you!
Name: S******* L****
Date: 2024-02-19 19:16:45
Rating: 5
Comment: The service texhnicians are very knowledgable and professional. I have taken my car to Penske for the last 6 years and am always satisfied.
Name: g****** g***
Date: 2024-02-18 19:49:24
Rating: 1
Comment: When asking for details about the car I was purchasing, the person helping me told me one price for the Gap insurance. However when I was signing the contract the price given was way higher.
Name: G***** S*******
Date: 2024-02-17 19:43:00
Rating: 2
Comment: Had an appointment for 1:15pm for service for a transmission fluid replacement and took well over 5 hours. I can understand a walk in appointment taking that long for the service requested but for an appointment that shouldn’t take more than 2 1/2 hours at most.
Name: R**** P****
Date: 2024-02-17 19:33:58
Rating: 5
Comment: Pretty good service and service advisor treated me like family
Name: d**** d*****
Date: 2024-02-16 19:52:52
Rating: 1
Comment: A few months ago I went to get my car serviced. They charge me for my filter I have Toyota care and it should’ve been covered once again I tried to reach out to reimbursed my money with no luck. I haven’t heard nothing then recently I took it to my service again and they were going to charge me. not quite sure what’s going on I tried to speak with the manager. She hasn’t gotten back to me at this point I’m going to call corp. also they did not rotate my tires . my tires are very worn out from the front and i know they did not rotate my tires because I had issues on the back tire and I let them know . Second time Ive been here and I should have learned the first time. They have no clue what they are doing. Stay clear of this place. they say they have fast service and now I know why because they just glance and dont do there job correctly. please read the agreement with the service you are going to get. they mentioned that in my servicethat I agree that they have completed all the necessary service, which that I never read. that was my biggest mistake not readingwhat I was signing, I trusted in what they told me major mistake .
Name: B******* W**
Date: 2024-02-16 17:27:25
Rating: 2
Comment: Staff was nice and took my car when I had to bring it in for a flat. The frustrating part was having to wait for insurance approval (this took 2.5 hours or so) and then time to put on a new tire - I waited almost 5 hours total. This is more a lower review due to the insurance process which I imagine shouldn’t take very long - especially because I had the tire protection service
Name: D**** J*******
Date: 2024-02-15 21:34:35
Rating: 3
Comment: Service in and out was normal. But I have an issue with the points inspection team. They made a recommendation for service - mainly CLEAN MAP sensor because it needs to be cleaned - BUT I personally had that PART cleaned the day before taking it in to Penske. This leaves me some concern about their honesty and integrity.Customer service Rep. was very professional.
Name: Y** Q** (**********
Date: 2024-02-14 11:52:38
Rating: 1
Comment: For sales department: For some reason, the sales and managers here are very arrogant. Even when we need to negotiate the price, they dont have a room for that, and costumers can only stand in front of the counter to negotiate, while they sit inside; otherwise, we sit in the lobby, and their manager needs to go back to print a piece of paper with price from time to time and leaves us aside. It takes a long time to negotiate the price. They will give a discount of a few hundred dollars each time when the manager leaves to print out another paper. In fact, it is a complete waste of time.They dont provide free snacks. I dont feel respected here.I dont recommend here.
Name: J C
Date: 2024-02-14 00:00:45
Rating: 5
Comment: My experience was great no complains i loved it for my first time
Name: E**** R****
Date: 2024-02-09 21:56:03
Rating: 5
Comment: I love going with Brandon Martinez his the person I love going with his super personality and his friendliness is what makes me always ask for him.Thank you Brandon for your service and support
Name: J***** S*****
Date: 2024-02-06 22:41:22
Rating: 5
Comment: Yesenia is a great service advisor. Shes kind, great communicator and informative. I live in Whittier and travel to Downey just for her! Shes great!
Name: M****** M*****
Date: 2024-02-06 19:42:24
Rating: 5
Comment: I have always had a great experience servicing my vehicle at Penske Toyota. I have been servicing my car there for years and they are always very helpful, courteous, and professional. They take the time to explain everything and do outstanding work. Top notch!
Name: J******* B*****
Date: 2024-02-05 17:53:59
Rating: 5
Comment: Penske Toyota is top notch and unlike any other car dealership experience! All of the staff are so friendly and knowledgeable. Big shout out to Danish Kahn who assisted us in our 3rd transaction. Thank you Penske Team!!
Name: V****** G******
Date: 2024-02-04 23:44:15
Rating: 5
Comment: I always get the best service when I come to this dealership. They are very efficient & thorough. Will keep coming back!
Name: E**** C*******
Date: 2024-02-03 20:00:08
Rating: 5
Comment: Can only say nothing but great things, Michael Caballero was great! Very insightful and accommodating. Made my experience at this location a great one. Definitely recommend this location and all their services. Friendly staff all around!
Name: K***** A******
Date: 2024-02-01 20:14:52
Rating: 5
Comment: Danish, it was a pleasure to meet you and we thank you for all your help in getting our 2024 RAV4!! Thank you also to Sergio for getting us the best deal and being patient with our little one running around. It was a pleasure and we will definitely refer you to friends and family!
Name: J**** R
Date: 2024-01-31 20:01:47
Rating: 5
Comment: Very professional and experienced staff. Eric Ramos was able to get my electrical issue resolved on my 2018 Camry
Name: J*** L****
Date: 2024-01-31 00:45:40
Rating: 5
Comment: Just bought a GR Corolla from the people at Penske Toyota, and I really appreciate the way they do business. Jesus, Tony, and Vu were a pleasure to work with and the sales process couldnt have been less fussy. Highly recommend a visit here if youre looking for a new Toyota.
Name: D******* G*
Date: 2024-01-26 20:11:29
Rating: 5
Comment: Thomas was very respectful and love his work and his customers. He makes sure we are happy especially with discount. I wish every service tech is just like him. Always favor the customers savings. This way it would be ge strength of the company.
Name: w**** g*******
Date: 2024-01-26 19:53:58
Rating: 5
Comment: Great attitude from everyone i encounter from scheduling the appointment to the service rendered recommended 1000 percent
Name: J********
Date: 2024-01-25 19:45:47
Rating: 1
Comment: Brought my car in for its usual service and also mentioned that my car was making a noise from the back/breaks. I received my car back but the noise was still there even when they brought my car out. Advisor told me it would cost me 300 dollar for them to inspect it because its not part of the routine. Brought my car to another Toyota dealership and their advisor immediately noticed and said its the back breaks (just based on seeing my car and hearing it). And breaks are part of the point inspection, so there was no reason why Penske denied me the service. Advisors here are unprofessional and clearly want to milk more money out of their customers. After this visit we decided to move our cars to a different dealership and let our friends and family to avoid this place.
Name: R****** T*******
Date: 2024-01-24 21:44:51
Rating: 5
Comment: Alex Ramirez was great he treated us with respect and gave us great customer service.
Name: K******* S****
Date: 2024-01-23 21:22:17
Rating: 5
Comment: Great service, nice people, Brandon Martinez attended me for the service of the car. Really nice.My third time going and it was great. They did the whole service
Name: V*** 2**
Date: 2024-01-20 20:16:15
Rating: 5
Comment: Great service! Was acknowledged very fast by Michael, taken to parts and serviced very fast. Great Job, Penske Toyota!
Name: D* S**** D*** 5**
Date: 2024-01-20 18:38:15
Rating: 5
Comment: Ive been to many dealership but Toyota in Downey stands alone when it come to service ask for Danish he took great care of me and my family. Jason the manager was awesome very nice and helpful. I will never go to another dealer to buy cars.
Name: R*** C
Date: 2024-01-20 09:05:28
Rating: 5
Comment: Before I was a toyota member, I was with an Audi. However, my car was a total lost after a vehicle crashed it. Fast forward, I ended up owning a toyota camry due to it being economical. My first service at toyota penske in downey wasnt the best. I was disappointed with the attitude on the customer service. Thankfully, Yesenia reached out to help me with my service and customer experience! If it werent for Yesenias charismatic and problem solving, I wouldnt be a client with Toyota penske in Downey. Once again, thank you Yesenia for your work expertise!
Name: D****** L***
Date: 2024-01-19 20:01:49
Rating: 5
Comment: I definitely recommend this Dealer.Penske Toyota.The Service department is unique,The prices are competitive and sometimes cheaper than other places..
Name: M******* G********
Date: 2024-01-19 06:15:03
Rating: 5
Comment: This past week I was having car trouble, and immediately went to Toyota Penske to get it fixed. I appreciated the promptness, attention, and education from Michael and team. Thank you for keeping me safe on the road.
Name: O****** G*****
Date: 2024-01-18 19:57:43
Rating: 5
Comment: Very professional staff and detailed information as to what my car needed. I appreciated their efficiency and professionalism.
Name: K*** J*****
Date: 2024-01-17 19:52:02
Rating: 5
Comment: I’ve been coming to Penske Toyota of Downey for the past 8 years & they never disappoint. Alex Ramirez is my go to guy, he always takes care of my vehicle & is always transparent when something needs to be fixed. If you need any service needs ask for him! He will go above & beyond.
Name: E******* S******
Date: 2024-01-16 20:00:00
Rating: 5
Comment: I would like to give a big shout out to my salesman Danish for helping me get my tire fix under warranty. I text him saying what had happened. He went and look into it and found out that I had warranty on my tires. Helped make an appt for service. He was very supportive throughout the time I was in the dealer making sure that my car and myself were well taken care of. I also want to recognize Jesus and Jazmin who were the ones that helped at the service desk. They did an amazing job at doing what they do the best, customer service. Guys keep up the hard work and keep treating customer the way you guys do.
Name: L**** S***********
Date: 2024-01-15 19:51:56
Rating: 5
Comment: The service department was great! Carlos was super informative and kind. Penske Toyota of Downey is amazing. Thank you Carlos.
Name: R*** D*****
Date: 2024-01-15 01:29:27
Rating: 5
Comment: Penske always takes care of me. Thanks! Brian is awesome! 🙌🏽Update: Isidro has also been very helpful!Update: Carlos was great yesterday!
Name: S** S*******
Date: 2024-01-13 22:57:05
Rating: 3
Comment: The work was fine but there were a couple of touches missing.1- I’m used to being greeted at my car when I pull up to the dealership. Here it felt like I needed to go track someone down.2- when I made the appointment online I got the impression they could shuttle me home. That’s also a service I’m used to at Toyota. I was informed after drop off that they don’t do that at Penske.
Name: J*** N******
Date: 2024-01-06 20:16:15
Rating: 5
Comment: Excellent experience. We moved out of the area 2 years ago to RC. Ive taken my vehicle to 2 other dealerships near my new home and they dont come close to the great experience and service that Ive received here at Penske. So I drove almost 2hrs to come in today and they didnt disappoint. Employees here are knowledgeable and friendly. In the past, one worker thought of looking into if my service was under warranty which I didnt think of and it was and he saved me $2k. Today service was quick and workers work in a unit which one employee saw me waiting and proceeded to help me. I wish I could name everyone who has helped me in the past because everyone has been great in the past but today Brian, Brandon and another older Hispanic gentlemen were thr ones to help me this day.
Name: i**** o****
Date: 2024-01-01 19:59:04
Rating: 5
Comment: Had a great experience at these dealer! Omar and Walter were a great help dealing with all the paperwork they were able to help with the pricing I needed! Sergio he was also a great help with the whole signing experience and helped with adding all the additional gap insurance and insurances all for a low extra cost! I definitely recommend this location!
Name: R*** L*****
Date: 2023-12-31 19:51:53
Rating: 5
Comment: I really had a great experience at the Penske Toyota in the city of Downey! The great customer service that Branden Martinez provided was exceptional, he went the extra step to help me with my vehicle being serviced for repair at their bodyshop. I will definitely go back to Penske Toyota and ask for Branden. I recommend this place!
Name: D**** L****
Date: 2023-12-30 21:23:22
Rating: 5
Comment: Best car buying experience Ive had. I didnt feel like they were after my money, I really did feel like family. 10/10 recommend buying from Penske Toyota, Danish was a pleasure to work with and Ill be buying from again.
Name: P**** & R*** K*****
Date: 2023-12-29 20:11:10
Rating: 3
Comment: Had a 8:15am APPOINTMENT for an oil change, took TWO hours. Being a retired mechanic I know it only takes 20 to 30 minutes to do this job, why does it take you 2 hours??
Name: L**** A******
Date: 2023-12-26 00:46:55
Rating: 5
Comment: It’s easy to schedule an appointment I love the complimentary Carwash. Also, Micheal Caballero Service Advisor is very helpful he’s been my service advisor for the past few years. I don’t know anything about cars he is super honest if I have any questions or concern’s he always tries his best to help me out. He deserves a raise or a promotion Good Customer Service is rare to find now a days.
Name: P******* M***
Date: 2023-12-24 07:34:12
Rating: 5
Comment: Thank you Toyota of Downey very happy with the service I got from Christian, Danish and Mannie !! So happy with my new Camry ! You guys are the best ‘
Name: c****
Date: 2023-12-22 00:57:23
Rating: 5
Comment: Tony has an incredible team and establishment. The establishment is clean and everyone there is friendly. As soon as I arrived I was approached and asked if I needed assistance. However I had an appointment already with Danish. Danish had a great attitude and explained everything I had questions about. He didn’t push me to anything I didn’t want, gave me time to make my own decisions and was straightforward. Once I had made my mind I was helped by Vu Trang with financing and by far I had never had such a smooth and easy process. Everything was well explained Mr.Trang had great energy and answered all our questions and concerns. Overall best placed to buy a car. Definitely recommend this place to everyone. Will definitely purchase my next vehicle with Penske Toyota.
Name: E**** V*********
Date: 2023-12-17 06:38:58
Rating: 5
Comment: I have been a customer of Penske Toyota for many years. I have bought my Toyota vehicles multiple times. I have referred friends and family who have bought multiple cars for years. Now they are coming back to buy more cars for their children. Linh Lam is very professional and the best car sales manager one will deal with. He is knowledgable, honest and provides a great Toyota sales Experience. Love our 2024 Toyota Venza that we bought fron Lin.at Penske Toyota.
Name: S**** W******
Date: 2023-12-14 23:48:13
Rating: 5
Comment: This was the most pleasant car buying experience in my 70 years. Friendly informative. All answers, given with a smile . Left the dealership with complete confidence in the ability of my car as I was instructed to it’s working perfectly.
Name: J*** G*****
Date: 2023-12-13 22:51:56
Rating: 5
Comment: This transaction was streamlined by Linh. He was most helpful and taught me what I needed to drive away in the new car. No question that Penske is the best Toyota place!
Name: S***** G*******
Date: 2023-12-13 21:56:00
Rating: 5
Comment: Great attitude and also prices.. after being on a shopping for tires i got what i need it and save money...Thank you..pedro for your help in the parts department. Also nancy velasco.I just wish that the carwash wasnt out of order due to the fact that the technician left some grease on my rims and no shine on the wheels...after all great experience 👍
Name: A******* O******
Date: 2023-12-13 01:22:01
Rating: 3
Comment: Besides Nancy, Berenice, and a few guys.... Most service advisors are lazy. They dont offer any information. Its almost like you have to be car- smart to deal with them.
Name: J*** M*****
Date: 2023-12-11 23:54:12
Rating: 1
Comment: I was leaving Stonewood mall and I noticed in very large letters “Free Estimates”, it’s written on their wall at least twice in big bold lettering. I recently was involved in a small accident and I needed an estimate so I drive on trough for an estimate. As an owner of three Toyota vehicles, I’m loyal to the brand so I wanted a Toyota specialist to look at my vehicle. The female secretary gave a whole lot of conversation in which essentially telling me that they do not give free estimates. I told her that the business is using shady tactics as they are not honoring what they say they would do. She was indifferent as to what I had to say, and just carried on with other tasks. All I know is that when it’s time to upgrade one of my vehicles, I surely won’t go to this dealership. If they can’t uphold their word on this simple transaction, what else won’t they do for their customers. Incidentally I went to another body shop in the area and got a “free estimate”. It wasn’t so hard as all they did was look at a vehicle, run some numbers on a computer and give me a copy of the estimate. They actually gave me two, one for me and another for the person that hit me, that is called basic customer service.
Name: V******* R***
Date: 2023-12-09 23:10:50
Rating: 5
Comment: I was helped by Steven, my check engine light came on randomly so I took my car in for an appointment as soon as I noticed. The diagnostic fee to check engine was $208 and it turned out that I hadn’t fully closed my gas cap and it caused my sensors to come. Steven made sure my car was taken care of and waived the fee, great customer service! This is the only Toyota in So Cal that I have found that I trust and they offer great service.
Name: d*************
Date: 2023-12-07 19:48:27
Rating: 3
Comment: The reps were nice to meWish they knew ahead of time that the part that they had taken to help the engine of my car was the right one so now I have to go back and get it settled, wish they’d at least comp me for my breakfast/lunch while spending g 3+ hours thereIf I wasn’t a Uber driver I would have taken the loaner in a heartbeat
Name: S********
Date: 2023-11-28 20:11:58
Rating: 5
Comment: It was easy to make same day appointment. Got to my appointment on time. Assisted me right of way. Very helpful. Appointment was 2 hours and got my car back at the exact time they told me. Answered all my questions. They were nice people.
Name: D** 4***
Date: 2023-11-28 05:45:27
Rating: 1
Comment: Took a persons camry for mechanical services on a tow trailer and a fella in a red shirt in the service department i didnt get his name due to not wearing name tag gave me the thumbs up and said its ok to unload the vehicle wher i was in the service carport area that person who ever he was was very kind nice. As soon as im half way unloading the none running vehicle of the trailer bed( SHANE ☑️) is his name i asked multiple workers there to verify his name a Caucasian white male wearing the same red shirt as the guy that gave me the thumbs up to unload the vehicle there, Shane comes out of nowhere very upset with me using profanity extremely rude yelling at me as if i knew the guy becouse im blocking the vehicles from driving up to the service area,that it was getting backed up blocked, i was very kind at first with Shane putting up with his extreme rudeness and garbage yelling and faul language...i explain to him in a calm manner that another of his teammates wearing the red shirt as him gave me the go to unload and explain to him if he can help with pushing the vehicle.. he denied and watched me and another guy wearing glasses push it. The guy that gave me the go agreed to calling over a few techs to push the vehicle but the techs never came. I was so thrown of and shocked how out of the blue SHANE CAME AT ME with such garbage character and attitude. When shane was angry his entire face was so cherry red and got very agressive with me that he seemed like he wanted to do a act of violence against me i had to get in a state wher i was prepared to defend my self physically in case. The owner off the vehicle said she was going to try to report him to a high ranking dealer manager to make shure this doesnt happen with another guest. Service department needs to have better communication with their employees team to avoid such insane incidents as with this with Shane so everyone is on topic and knows what is going on... Shane should not be employed if he is going to get hot head and loose his temper who knows what shane is capable of please make sure the main dealer manager reads this i would hate for this to happen to another client. Thankyou.
Name: J****** q*******
Date: 2023-11-27 03:23:47
Rating: 5
Comment: Esteban was a great help ordering my parts and keeping me updated on the status of my vehicle. Super friendly too!
Name: j****** s******
Date: 2023-11-23 03:11:47
Rating: 5
Comment: I was assisted by Alex and Eric. They were both very helpful. I came in on a Saturday. It was really busy but they kept me updated through the whole thing answered any questions I had. Just all around amazing.I hope to see them next time I come in. I’m very great full to have been assisted by them.
Name: B** G********
Date: 2023-11-23 00:40:25
Rating: 5
Comment: Christian Solis and Danish Khan were extremely helpful in making my families experience awesome. I totally recommend Penske Toyota in Downey. Shout out to Vu and Alberto for their help as well! Appreciate all of you! Have a blessed Thanksgiving!-Ben Gutierrez
Name: M****** D** V*****
Date: 2023-11-11 22:30:03
Rating: 1
Comment: I called to get a key made with the parts department. They would not make it for me even though I had legal documents proving I am the owner of the vehicle. The part person Alfonso kept saying they couldn’t do it and said his manger wouldn’t do it without attempting to ask when I asked for him to do see David Ramos the manager denied the request as well. If I have all proper documentation that I’ve used in the past at other locations why would they not do it. Maybe because I didn’t want them to connect it in the service department. Not helpful at all.
Name: S***** F*******
Date: 2023-10-31 20:33:36
Rating: 5
Comment: Samuel Cava was very helpful during my time at Penske Toyota in Downey. I appreciated how he took the time to explain the importance of getting the services recommended after the inspection of my car. The staff were very welcoming and kind. I was there for most of my day waiting for my car since I had different things to get work done on. I waited in their waiting room and I was happy to see they had vending machines, plenty of outlets, and wifi that allowed me to keep myself busy while I was there. I was extremely happy when I drove off with my car and had everything fixed and ready to drive. I also saw Erick who was right across the counter where Samuel’s desk was at. Another staff member who also takes customer service above and beyond.
Name: l**** a*****
Date: 2023-10-26 20:14:32
Rating: 5
Comment: I always get the best service when I come here! Yessenia helped me out yesterday and she was so helpful and insightful! As a women, I am usually scared to go to mechanics by myself and running the risk of getting ripped off. But at the service department I never feel that way, and some services may be a little pricey but I know I’m paying for piece of mind!
Name: P******** B*
Date: 2023-10-21 23:48:40
Rating: 5
Comment: Penske Toyota always gives high quality service. From start to finish I feel as though my vehicle & me being taken well care of. Pricing is reasonable and diagnostics are applied to the total cost. My service advisor, Eric, kept me informed along the way. He was friendly, concerned & conscientious. He made me feel very comfortable. I never have trouble when I come to Penske Toyota!
Name: M****** T******
Date: 2023-10-08 02:10:19
Rating: 1
Comment: This review is for the parts department. I recommend never coming here they treat you like absolute trash. I went in to buy an oil filter which should have been a simple process. I went up and told the employee Alfonso Plasencia what type of oil filter I needed. He came back out with the incorrect one and when I asked if it was for a 2.4 liter engine he told me yes and I knew he was wrong. After explaining to him to him that this was not the correct filter he finally went back and got the correct one. I asked him the difference between the two and he said no difference they are the same which is completely untrue. I had to go to another Toyota to verify it was in fact the correct filter. If you want to be disrespected and looked down upon I suggest you go to Penske Toyota they know how to create a hostile environment.
Name: P**** J******
Date: 2023-10-04 19:23:08
Rating: 1
Comment: Horrible experience!!Have a 2016 RAV4 that key remote stopped working. Obviously we changed battery and did not work. the dealer representative told us they could not figure out what was wrong and I need it to purchase new KEY to see if this will work 625 dollars and not sure if this will work. I told him if he can change only the remote to see if that was the problem and he said this can not be done. I left and drove to key place on gardendale and Lakewood and the guy changed both of my remotes with programing included for 180 for two keys… never will come back to dealer again !!!!
Name: F****** N****
Date: 2023-09-21 20:05:05
Rating: 4
Comment: Every time I bring my car in for maintenance, I am treated very well. Highly recommend. Only reason that I didn’t put 5 stars is because they did not have a loaner car available. My car was only going to take a few hours but I was hoping to be able to run some errands. Oh well. Next time.
Name: D**** S******
Date: 2023-09-15 05:57:38
Rating: 5
Comment: What a great team of Toyota employees Thomas Arthur is the man truly a caring reliable, trust worthy individual made sure all of my needs were taking care of! Best Toyota to come to, Anaheim Toyota is next to my residence but they don’t take care of you like Penske Toyota surely will come back !
Name: J A******
Date: 2023-09-08 19:11:06
Rating: 5
Comment: This dealership has always served me well. Thank you Berenice for your excellent customer service. I commend the dealership for improving their checkout process, too. It was more efficient.Cheers!
Name: E**** D***
Date: 2023-08-30 23:02:35
Rating: 5
Comment: I had a very positive experience taking my car into Toyota to get fixed. Esteban Arias was friendly, knowledgeable, and made sure to keep me informed throughout the process. I’ve always been hesitant about having work done by the dealer for fear of being treated as a dollar sign instead of a human being and with this experience I can genuinely say that was not the case.
Name: S**** B*****
Date: 2023-08-29 23:01:11
Rating: 5
Comment: The staff are all friendly, kind and have a professional demeanor. The Penske dealership facilities are clean (the bathroom and waiting area).Jesus Rodriguez attended to my 2019 CHR.
Name: t*******
Date: 2023-08-21 22:21:11
Rating: 1
Comment: This review is for the parts department. For starters, the parts are all extremely overpriced, but of course that’s not something in their control (find 3rd party vendors). What is in their control is their expertise and customer service, which is both severely lacking. I ordered a small part which took months to arrive. I asked for a call back upon arrival, which they agreed to. I call a month to follow up, still not there. Several more and no call. I call to find out if its there, and there is no trace of my order. I show up with my invoice as proof to pick up my part. I let the guy know that I never got called, and he said they are too busy to call (Dave Ramos). Why promise that then? Not only that, as a basic rule of customer service, you should apologize for a delay, even if it isn’t your fault. There are plenty of third party retailers that can provide genuine OEM parts or even better alternatives with good service. Save your time and money and don’t rely on this shop.
Name: B**** R*****
Date: 2023-08-14 23:39:10
Rating: 5
Comment: Excellent service as always. Richard Tee is my go-to service advisor. Hes very knowledgeable on Toyotas which is why I always request him 👍. Services both our Toyota 4Runner and Toyota Prius.
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Name: A*** R****
Date: 2023-08-13 01:00:46
Rating: 1
Comment: As a customer you make an appointment so that the process for a simple oil change would be quicker but NO! Their system was down but workers Professionalism is the worst! No type of customer service at all. Nancy Vazquez and her supposedly manager Dave Ramos need to be re train in customer service. Worst attitude and they dint want to service my car when I schedule a appointment ahead of time. Save yourself the headache and go somewhere else unless you want to waste a full day at this dealership with incompetent Service reps.Longo Toyota customer service is way better
Name: J*** C******
Date: 2023-08-12 18:37:14
Rating: 5
Comment: This is my second time buying my Sienna. My salesman Danish made my experience excellent and he was very friendly and he kept his wordMani in the finance was friendly and helpful. Keeping everything easy.
Name: J*****
Date: 2023-08-11 09:24:09
Rating: 1
Comment: The service department has been infiltrated by crooks. I was literally charged for a new ignition coil and all they did was move my already existent coils around 🤯 And then when I pointed it out the guy just laughed and literally shrugged. I even called the supervisor and she very sarcastically told me to just sue them if I wanted my money back! It’s sad because this place used to be awesome. And I was going to take them to small claims, but I just don’t have the time. Go to a different dealership.
Name: L**** R******
Date: 2023-08-10 05:57:26
Rating: 5
Comment: ROGER PENSKE III, congrats Penske Family! Never thought I would meet one of the Penskes. Roger was my service provider and he took care of all my needs and questions. Quality work, honesty and great customer service. God has a special purpose for Roger! God loves you, Roger.👌🙏✝️👑Blessings Lorena2019 black camry owner
Name: K******* M******
Date: 2023-08-03 20:30:14
Rating: 5
Comment: At Downey Penske Toyota I had such great customer service. My service advisor Eric was so polite & respectful. Thoroughly explained what needed to be done and offered some current promotions.I’ll definitely be back and will go to my advisor again.
Name: R*** F********
Date: 2023-07-31 22:12:09
Rating: 5
Comment: My first time to visit this Toyota Service center and my experience was great! Service advisor, Yesenia, is very kind and knowledgeable with all the products, services and their schedules. Will definitely bring my Corolla there again.
Name: Y***** P*******
Date: 2023-07-29 02:04:35
Rating: 1
Comment: If I could give negative stars I would! Management needs to get it together! As a customer you make an appointment so that the process for a simple oil change would be quicker but NO! Get ready to spend a solid 4HRS for anything that you think is simple. Service advisors reps have no sense of urgency and no regard for the customers consideration. I had to follow-up numerous times for the status of my car. So much for communication skills. Professionalism is the worst! We, the customer, DO NOT want to hear Toyota Service advisors making fun of other customers amongst each other, thats unacceptable. Specially in our presence. Save yourself the headache and go somewhere else unless you want to waste a full day at this dealership with incompetent Service reps.
Name: A****** L*****
Date: 2023-07-29 01:13:42
Rating: 5
Comment: Just got a new car with them this week and the customer service was amazing. I was taken care of by Danish khan and the finance manager chris who were both extremely helpful. It didnt feel like i was just another commission check for them and i left feeling satisfied with my purchase. They made the process easy, understandable and were just upfront about everything. Great team at this place.
Name: S**** C*******
Date: 2023-07-27 21:00:07
Rating: 5
Comment: First time Toyota buyer here; I spent a ton of time researching dealerships and salespeople once I decided on the car I wanted. It was stressful and difficult UNTIL I met Linh Lam at Penske Toyota. He was kind, straightforward, patient, honest, knowledgeable, and listened to what I was asking for in a vehicle. He answered all my questions, found us the perfect car for our expanding family, and made the purchase extremely simple and smooth. He is very experienced, easy to talk to and I am so grateful to have worked with him, and very happy with our new 2024 Grand Highlander Hybrid XLE. We will definitely always start with him going forward on any future vehicle needs we have, in addition to happily recommending him to family and friends. Thank you so much Linh, you are the BEST! We appreciate you helping us find our dream car for our soon to be family of five!
Name: L F*
Date: 2023-07-18 23:10:41
Rating: 5
Comment: Great service department! I had a question about a particular situation that my Highlander was doing and Grabiel(tech) Jazmine( service assistant manager) helped me out and i was on my way. They get busy because they do good work. To me it’s time well spent.
Name: M***** P******
Date: 2023-06-11 19:08:11
Rating: 1
Comment: Called ahead of time to assure i could get serviced and was told i could come in to service . Ignored by workers for about 30 minutes. Was waiting to get acknowledged. Nothing . I speak to service manager he laughs says nothing he could do about it after i drove 1 hour to get here. Only option they give me is to leave my car overnight for a simple oil change. Place is a legit joke worst customer service. Was supposed to test drive a car today for the family while i get serviced. Purchased my Tacoma earlier this year . Wont ever come back to purchase or service here again . SPEND YOUR MONEY LITERALLY ANYWHERE ELSE.
Name: P R
Date: 2023-06-11 03:55:32
Rating: 5
Comment: Great place! Best deals anywhere on tires hands down, and I looked everywhere around the whole LA area.I will drive a long ways just to get service here because it’s hard to find a place like this. Everyone is helpful, professional, and competent. They did a great job of installing my tires and aligning them! They even washed my truck, and cleaned it really well. My local dealership won’t wash vehicles.Esteban is a really nice guy and knows his Toyotas and cars in general. He was happy to answer all my questions about my vehicle and options I have for it, since it is new to me.The dealership itself is very clean and has lots of room to work or just lounge. They must have good management and be picky about hiring because every single person I met there was genuinely friendly and helpful. Definitely going back!
Name: S******** P***
Date: 2023-05-31 20:06:49
Rating: 1
Comment: Yesenia Rios a service advisor was very rude. Their system was down so they wrote down my phone number and name and set up my appointment. When I got here they said there was no appointment made so Id have to wait 3 hours. I waited 4 hours. When I asked her how much longer for the oil change she said she didnt know and cant tell how many cars were ahead. All the other workers there are so nice. This girl should not be working with customers.
Name: S**** P****
Date: 2023-05-30 21:44:34
Rating: 5
Comment: Pleasantly please Penske Toyota is doing better ... was not happy w their service dept the past few years and prior to Covid. They need to bring back the vans to take you home and the people who wash your car... they could at the minimum dry it or why bother it is left all water stained. But the service representatives are much improved and I loved my representative she was awesome.
Name: O*** I*****
Date: 2023-05-06 22:46:06
Rating: 4
Comment: Services were under warranty, very professional 👏, it was changed of oil Service, rotation of tires +a free Car Wash, all around good service . Since then I gone back twice and not by choice, both times I had to spend 4 hours each day for a tire replacement, do to my experience and another customer, I think this is the norm here, theres not a good explanation for this or why this place is rated 4.5 in reviews, I think some body is lying and is not me, I got lucky the first time 3 hours w/an appointment, crazy.
Name: X***** C*****
Date: 2023-05-02 00:53:38
Rating: 1
Comment: If you want horrible service come to Penske. From the first person that helped me to the service guy that was claiming to be the manager to the manager manager that never came, I honestly dont know who takes the cake. The offer to wash the car the car was not was, the rep that made an appointment offer that I could get a loaner or a shuttle service and neither happen!!Maybe this will get the managers, so please contact me and I will make it stop.
Name: M****** T*****
Date: 2023-05-01 20:32:03
Rating: 5
Comment: Sometimes making the decision to buy a car is scary and it is even difficult to find the best option for one, Thank God I found this place! Customer service is great, how they receive you, and they serve customers is wonderful. I was attended by Danish Khan, I am eternally grateful to him for helping me find my car, for his excellent service! 100% recommended !
Name: u*******
Date: 2023-04-29 17:43:44
Rating: 5
Comment: I want to thank the staff at Penske Toyota, especially Jason, Chris, and Danish for their amazing service, their attention to detail and explaining things to me, and their customer service. I am a happy buyer and the proud owner of a brand new Toyota 4Runner. Jason, Chris, Danish, if you’re reading this, thanks again. Pay them a visit. You’ll be glad you did.
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Name: K**** C*******
Date: 2023-04-23 15:31:26
Rating: 5
Comment: I brought in my car for maintenance and right away got assistance from Brandon. Brandon was very kind, professional and just great from the beginning! He made our experience easy. He told us our car would be ready in 2 hours and it was ready before that. Thank you Brandon and thank you Penske Toyota Downey!
Name: S***** F*******
Date: 2023-04-19 22:39:48
Rating: 5
Comment: Had a great experience coming to Penske Toyota. Brandon M helped me check in and was very helpful through out the process of coming in to get maintenance done on my car. He was very knowledgeable on the products and deals he was offering me. I came in for an oil change and it was done within two hours vs my DTLA Toyota experience that took much longer. Overall really satisfied with the customer service and service done on my car at Penske Toyota.
Name: C******* B******
Date: 2023-04-09 00:41:46
Rating: 5
Comment: Happy Happy Happy with my new truck !!I came here back in 2020 for my Corolla and Danish Khan made my first new car buying experience so awesome!! Fast forward to 2023 i came in looking for a Tacoma and I made sure to look for Danish again! He’s the best to work with. He’s always clear on explaining all the details,very patient and such a kind hearted person that has made both my experiences memorable.Thank you Danish, Christian S and the Penske team for making my recent visit yet again fantastic!
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Name: L**** W***
Date: 2023-04-04 04:39:24
Rating: 5
Comment: The representative that assisted me was awesome. He was courteous and was extremely helpful. I needed a iPhone charger because my cell was in low battery. They were able to help meStaff members were friendly..
Name: C**** m*******
Date: 2023-03-14 23:41:30
Rating: 5
Comment: Great service by Cesar Medina! Really was informative and attentive to all my needs. I even inquired about a Toyota part after I left the dealership and he responded with the info I needed which I appreciate! It was busy for a Monday but Cesar had my car ready in an hour! I appreciate the great service. The technicians left my car ruining like new. Glad I have them to service my car now
Name: S******** M*******
Date: 2023-02-21 22:22:24
Rating: 1
Comment: I came here for the first time just to drop off my boyfriends truck for maintenance and from what I saw they only had one sign saying appointment line and no other sign saying non appointment line or anything so assumed everyone was just going to be in one lane then I see people being helped before me which brought my attention and I got off the car because I had been waiting for like 15min and no one came up to me or a knowledged me. I asked the girl politely like excuse me am I supposed to check in and she responds in a rude tone of voice like just wait I’m your car and they’ll help you. Like okay thanks??? There’s a way to respond to people and that was definitely unnecessary. I understand for people who come here often for their maintenance they know where to go but these employees also have to think about those who never do and we already feel a bit lost why not just have good customer service and help them out.
Name: S******** G*****
Date: 2023-01-30 19:10:59
Rating: 5
Comment: We were very hesitant to visit this location due to previous experience but as soon as we arrived Armando greeted us and took care of us. There are very few salesmen like him and his honesty towards his customers goes a long way. We will definitely be back and doing business with him soon!
Name: j*** o
Date: 2023-01-13 19:29:20
Rating: 4
Comment: Dan and Daniel helped out greatly to get my new 2023 Toyota Corolla GR. Great people to work with. Although upper management did increase the original mark-up we had agreed on. I know its nothing they could have done since they are sought after cars in this crazy market.
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Name: K******** C****
Date: 2023-01-05 19:11:52
Rating: 5
Comment: Super friendly and fast service. We got a text message as soon as our vehicle was ready and we were able to add some wheel locks at the last minute. Buying a Toyota from this dealership was the best decision- they have excellent customer service! The service writer was genuinely nice and had a great attitude. I have had nothing but great experiences from this dealership.
Name: D*** M***
Date: 2022-11-29 20:05:58
Rating: 4
Comment: Great service! I had Alex help me and he went out of his way to make sure I got my car fixed. He texted me through out the day and called me give me updates. It took a little longer than what they estimated but Alex kept me informed. Always busy so best to make an appointment since they get priority. The pricing for the service I received was reasonable and they price match too.
Name: K***** G****
Date: 2022-11-01 19:29:37
Rating: 5
Comment: My first time there, was a great experience. Walter Duran is amazing, very welcoming and friendly he was the first one to come up to me with excellent service. He helped me out with my first time new car purchase. I will recommend this place to all my friends and family!
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Name: N***** S******
Date: 2022-10-17 15:08:18
Rating: 5
Comment: Dan was amazing! He was so friendly and patient. He took the time to explain everything, and answered all of our questions. I was dreading the whole new car buying experience, but Dan totally put me at ease and made the day so easy. If your looking to buy, please ask for him. You definitely wont regret it!
Name: R******* D* J****
Date: 2022-10-05 21:13:30
Rating: 5
Comment: Daniel did an amazing job with getting me my car. I was working with other dealers and the attention he gave me was unmatched. He continued to keep me in the loop regarding the specific car I’ve been looking for and its arrival. What also made him stand out was that he knew I’ve been waiting for this car and he held the car for me even though he could not guarantee I was actually going to buy the car. There were other customers there trying to get it as well and he could have made a guaranteed sale but Once the vehicle came in he called me right away to let me know. Also, the process was fast and efficient. Never left a dealership that quickly. He made sure I had everything I needed to ensure a smooth transfer.
Name: M**** C*****
Date: 2022-08-20 04:31:06
Rating: 5
Comment: Dan Lohsawat was very genuine in helping us choose the right car for my family. Our conversation began via text and we were in constant communication until we chose the right vehicle. I am so happy with my purchase! When finalizing our purchase, Vu Trang was also very helpful in helping us decide what warranties to select for our 2022 Rav4 XLE Premium :DThank you Penske Toyota!
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Name: S*** R*****
Date: 2022-01-10 22:45:01
Rating: 5
Comment: I had a great truck buying experience. I had purchased my previous Tacoma from Rick Burgess and once again he made it an easy truck buying experience. I walked in let him know what I was looking for and he delivered. Thank you!
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Name: n****** r******
Date: 2021-11-09 01:35:53
Rating: 5
Comment: My family and I have been coming here to Penske Toyota of Downey for more than 5 years now and we always get great customer service from Ruben Bustamante. He is always giving us the best customer service we can get. Thank you Ruben and Penske we love our new car.!!
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Name: J**** C*
Date: 2021-08-29 01:35:35
Rating: 4
Comment: I had to edit this review:My current review in 2021:On a few occasions we have brought our Toyotas for service. Without fail, we get a coupon for a discounted service special that expires that same month. The only problem is that we had just completed the same service the month prior.Why is it that your marketing does this? It seems pointless, and really frustrating because by the time the service is due again, the coupon expired!My old review was 4 stars in 2019:The only reason I havent put that I love this place is because I havent purchased a vehicle here as of yet. I have serviced my Toyotas for the past 20 years at both DTLA and Culver City Toyotas and I must say that Downey Toyota is the most reasonably priced and offers the greatest service and value.I especially like the attention to detail in providing the customer the book of service visit that explains recommendations and things that are going great with the clients vehicle. Thats a great touch guys. Oh...the exterior car wash was awesome!My 2020 review 5 Stars:So in January Dan helped me get my kids 2020 Corolla. I had such a great experience that we came back with the rest of the family!Tony Colon, and his team did not fail us. Since January, we have purchased three more cars! Downey Penske Toyota understood our individual needs and budgets and value relationships.Thank you Tony, Dan, Christian, Francisco, Anthony!
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Name: m***** p****
Date: 2021-01-05 02:06:09
Rating: 5
Comment: Awesome and fast service with great crew who do well to keep my car clean and I even got a complimentary compliment
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Name: G****** B*****
Date: 2019-06-02 17:15:28
Rating: 5
Comment: This was seriously the easiest car buying experience I have ever had. I was going to buy a Wrangler the day before and the dealerships were making it so tough and such an awful experience that we gave up. We decided we’ll try a Tacoma TRD instead and after spending over a month trying to find the right Jeep, Ruben Bustamante found me my perfect truck and had us driving off the lot in it within 4 hours. All it took was a call and he immediately jumped on it and send the out of the door price with honestly the best price by far in Southern California. Christian Solis in finance was unbelievably great also. The most unlikeable part of the car buying process is heading into those finance offices, Christian was fantastic and didn’t push any of the warranties. Honestly these guys will be where we buy everything from now on and I will recommend everyone I come in contact with.
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Name: W***** C*
Date: 2016-09-25 22:47:00
Rating: 5
Comment: Went for service and was greeted with a smile. The assistant service manager helped me out, Mr Vargas. Went in for battery problems with my Rav4. He was polite and even had the technician do a visual inspection, they found a problem with one of the engine belts and even quoted me for parts. Now I can expect more life out of my car. Have patience as they are busy, but they did an excellent job.
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