Penske Truck Rental

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Name: M*** O******
Date: 2023-07-01 14:01:16
Rating: 1
Comment: Where to begin...They were without fuel for a few months. This happens at least once a year. They were without DEF for over a year. It doesnt take that long to replace a broken pump...Trucks are brought in for repairs, and they are rarely fixed properly the first time. Apparently, they will not hire enough mechanics to keep the yard even remotely clear enough to park properly. You just have to drop your vehicle wherever you can.Terrible management. I cant tell if the bad management is from a corporate level or local, but it has gotten steadily worse in the past 10 years. I wish my employers would look elsewhere.

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Name: W***** L* S***** J**
Date: 2023-03-10 12:48:10
Rating: 5
Comment: I have never rented a box truck to move. But do to the snow storm in California I rented a 26 footer. I have to say great staff, and wow the truck was in incredible shape. Safe and easy to drive. We spent two days and drove 2100 miles. Never felt safer in such a well maintained vehicle.

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Name: K******* H******
Date: 2023-01-05 14:03:28
Rating: 3
Comment: Their trucks for long haul sucks

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Name: D***** B
Date: 2022-11-30 22:00:59
Rating: 4
Comment: Great place

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Name: K******* W*****
Date: 2022-10-24 20:14:51
Rating: 2
Comment: 2 stars. 4 stars for Penske customer service by the staff and 0 for their Fresno manager.Rented a 12’ truck through Penske at the Home Depot. Packing blankets were missing and required me to drive to the Fresno location on Malaga (approx 20 mins south). The 1-800 Penske customer service person was nice, the desk representative when I arrived was helpful (although it took over 20 mins to receive a credit back for the blankets). What I was truly offended by was the attitude and manner of their manager, Alex.The desk rep sought his assistance to complete the transaction. Alex came out of his office to the front desk; never acknowledged my presence as I stood 3’ away or apologized to me being inconvenienced.He spent a few minutes trying to do whatever he thought he could do. Acknowledged to the rep that he was unable and that the rep had to re-enter all the information again(further delay). Turned on his heel. And walked out. It was rude behavior by any standard.How does someone like that get put into a managerial position? It will be a good question to ask their corporate office.

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Name: l***** d*****
Date: 2022-09-10 00:56:17
Rating: 4
Comment: They helped me with what I needed.This truck is a lease return, it’s in good shape.

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Name: A**** N*****
Date: 2022-08-26 16:40:40
Rating: 5
Comment: Professional service, the person daniel goes above and beyond to answer questions and is professional.

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Name: E**** P*****
Date: 2022-08-13 20:43:55
Rating: 1
Comment: Bad service I work for prime source and I had to wait 25 minutes for them to attend to putting in diesel and Def how is it possible that they take so long I had to go look for them twice

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Name: d****** h*****
Date: 2022-03-14 06:28:54
Rating: 5
Comment: They is GREAT, LOVE THIS LOCATION!!!!!!! Always efficient in they work they actually cares about the drivers safety which it’s hard to find locations that gives great customer service and actually fix everything you type up that’s wrong with the truck .I love they service and I always feel safe getting back in that truck with confidence knowing I’m a safe driver in a safe truck work on by Penske out of Fresno California thanks guys it means a lot to me because I never wanna hurt myself our anyone around me because of negligence I appreciate you guys and I which I could give you 10 stars Godbless you guy’s!!!!!!!!!!!!.................

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Name: J** K******
Date: 2022-02-04 02:07:59
Rating: 5
Comment: Dropped off leased truck to be fixed. Received a loaner for my OTR.

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Name: t*** t*****
Date: 2022-01-04 06:16:42
Rating: 5
Comment: Honest and great staff.

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Name: D***** A****
Date: 2021-09-12 18:37:31
Rating: 2
Comment: Lousy customer support, emergency rentals cost me more in a week than i pay monthly for my truck payment

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Name: L**** G***** (**********
Date: 2021-08-07 16:48:49
Rating: 5
Comment: Had to move some ppe got treated like a friend service was awesome.couldnt be happier.

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Name: K**** R***
Date: 2021-07-29 15:21:02
Rating: 5
Comment: Amazing place to rent Trucks they are ways there to help and search you for the perfect Truck you need. Price is little bit more than other companies but guys what they always have trucks available don’t need to go everywhere to search for a truck call them and they will point to the right directions.

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Name: M*** M*******
Date: 2021-07-22 02:10:04
Rating: 5
Comment: It was excellent

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Name: M******* S*****
Date: 2021-04-26 21:59:14
Rating: 5
Comment: Thanks Alex

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Name: V**** & I**** J******
Date: 2021-04-24 05:34:58
Rating: 5
Comment: Fast reliable service

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Name: S******* D* l* o
Date: 2021-04-15 22:33:09
Rating: 1
Comment: I called to get a quote Joseph answered the question phone I asked him if they had a 26ft truck available, he asked me is this for personal use or a business I said personal because I didn’t not want to use my business for this specific transaction he said give me one second and hung up, I guess Penske or Joseph do not like to rent their trucks for personal use now they will not answer my calls? Lol .Joseph answer my call man I have a business if that helps I have money in both personal and business accounts hahaha why are you guys so rude man . Definitely would not recommend horrible first time experience stay away !!!

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Name: J*** B********
Date: 2021-04-01 00:01:49
Rating: 2
Comment: Took my truck in on Friday Saturday they told me I needed exhaust gaskets on my manifold dont show any movement with my truck and my GPS show movement on Tuesday when they started taking exhaust apart they found the problem which wasnt exhaust manifold lost out on three days of work around $600 not made not happy

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Name: M***** A**** S***
Date: 2021-03-31 13:10:28
Rating: 5
Comment: Very good

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Name: A** G****** H********
Date: 2021-03-09 20:34:46
Rating: 4
Comment: Great Service

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Name: S**** B*****
Date: 2021-02-16 06:54:59
Rating: 5
Comment: Dropped in for a quick fix. They got right on it. Knowledgeable hard working men!

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Name: R****** G*******
Date: 2021-01-20 21:17:35
Rating: 5
Comment: Okay

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Name: J*** K*
Date: 2021-01-16 03:29:44
Rating: 5
Comment: Everything is in the super nice attendants!!! Wonderful!!! Plus good equipment to work.

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Name: R***** G*******
Date: 2020-12-03 06:27:12
Rating: 5
Comment: Great service and attitude

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Name: M*** L**
Date: 2020-09-21 16:36:28
Rating: 1
Comment: I was quoted a rental for a total payment of $240 on the phone which included 400 miles at 25 cents per mile for a 1 day rental and was allowed to return it the following day because we do farmers market. They billled me for $585 and said that I used it for 2 days and also say its was 33 cents a mile and theres nothing they can do about it. Beware of quotes over the phone and ask a printed copy of the quote!!!

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Name: F**** D*****
Date: 2020-09-09 23:53:52
Rating: 4
Comment: The service was excellent and I would have no hesitation in using this location again.

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Name: P****** P******
Date: 2020-08-11 15:08:39
Rating: 5
Comment: Awesome people, awesome facilities

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Name: C***** C********
Date: 2020-08-04 21:57:42
Rating: 4
Comment: Theses guys do a good job getting trucks in and out. No, problems

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Name: J****** S******
Date: 2020-06-07 23:45:40
Rating: 3
Comment: The dont really do their job then they complain after the drivers of the trucks complain

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Name: S*** F***
Date: 2020-02-26 23:25:42
Rating: 5
Comment: The Service Manager Greg is always great to work with.

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Name: A***** P******
Date: 2020-02-18 03:57:55
Rating: 5
Comment: A small couch at drivers lounge would help. Good folks. Not lazy workers.

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Name: K*** A*******
Date: 2020-01-18 13:52:52
Rating: 5
Comment: Well treated. Staff professional. Clean trucks. Dont take cash. A very good experience.

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Name: A** M*****
Date: 2019-10-17 19:53:46
Rating: 5
Comment: Excellent Service

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Name: P*** H****
Date: 2019-10-07 01:18:36
Rating: 5
Comment: Great trucks at a fair price

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Name: P*** H****
Date: 2019-09-28 21:09:24
Rating: 5
Comment: Trucks clean, work well, good customer service

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Name: M*** M********
Date: 2019-09-04 22:34:13
Rating: 2
Comment: Two complaints. One is there is almost no one at the front desk. Multiple times we have been waiting a good 15 to 20 minutes before someone greets us. Secondly, the hold they put on your account takes way to long to be removed after payment. nearly a $400 hold for a day rental of a 16ft truck its been nearly 7 days and the hold is still on my card.. Fix this and my review may change.

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Name: b******
Date: 2019-08-07 04:26:39
Rating: 4
Comment: Lots of trucks and great service ✋

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Name: L**** T*****
Date: 2019-08-05 22:47:07
Rating: 5
Comment: Great people, very friendly 5 stars all the way!

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Name: M*** E****
Date: 2019-08-02 19:02:52
Rating: 4
Comment: The lady was very nice

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Name: D** H***
Date: 2019-06-26 19:51:48
Rating: 4
Comment: Called said truck was ready. Went to pick up an hour and a half later. Truck wasnt ready they had just put it in the wash rack. Had them get it out as I was late for a pick up in Oxnard. Now Im driving a dirty truck. One of the items listed to be fixed was to make the drivers seat adjustable. They didnt fix it. Its very hard to slide.

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Name: J****** S****
Date: 2019-06-22 09:01:30
Rating: 5
Comment: The Technicians get down on the trucks & Thankyou to Adrian Macias for your hard work and dedication to penske. The shop wouldnt be running if it werent for you.

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Name: N***** S**
Date: 2019-05-28 19:03:10
Rating: 4
Comment: Helpful people.

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Name: T***
Date: 2019-03-16 04:01:12
Rating: 5
Comment: They replaced our truck and even hired movers to move our stuff from one truck to another after we used the wrong gas and the truck stoped working

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Name: E** B*******
Date: 2019-02-26 11:22:32
Rating: 1
Comment: Juan B.Vargas was fired here out of pure hate back in 2013. Adam was a terrible manager! He sued this company and won the court case. Youre better off at U haul. The settlement was large and Penske didnt want anyone to know but truth needs to be out.

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Name: R****** P******
Date: 2019-01-30 04:14:29
Rating: 5
Comment: They were very friendly offered good rate for a truck to transport my large screen TV. Truck was ready and clean when I arrived at the agreed time of pick up.

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Name: j****** 7
Date: 2018-10-03 13:28:28
Rating: 5
Comment: Good service overall. I have a lease and frequent this location. When I drop off tractor they do all repairs I ask for and give her a good bath. Free ride service too.

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Name: s**** N*****
Date: 2018-06-24 01:04:36
Rating: 3
Comment: Good truck rentals to move things across the border. ;)

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Name: K**** J*****
Date: 2018-05-21 06:21:56
Rating: 5
Comment: The best

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Name: s***** o********
Date: 2018-04-02 16:07:17
Rating: 4
Comment: Recently rented a Penske Truck it ran great got the job done the staff was friendly and helpful

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Name: N** C*****
Date: 2017-12-12 18:14:17
Rating: 5
Comment: Very friendly and helpful

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Name: M***** G*****
Date: 2017-11-08 16:14:56
Rating: 5
Comment: Very kind and professional staff.

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Name: S******* A****
Date: 2017-08-25 00:48:11
Rating: 5
Comment: Very helpful and flexible...

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Name: R****** A*****
Date: 2017-07-10 14:15:07
Rating: 2
Comment: Long fuel line

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Name: G**** B****
Date: 2017-06-03 00:34:12
Rating: 5
Comment: Ask for Karry she is a real big help there

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Name: T**** B****
Date: 2016-12-03 14:22:52
Rating: 5
Comment: Good people good trucks and service

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Name: T***** N**
Date: 2016-11-28 21:23:54
Rating: 4
Comment: Has gas!

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Name: M***** B******
Date: 2016-08-24 12:38:17
Rating: 4
Comment: Nice helpful staff

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Name: F******* C****
Date: 2016-08-10 15:36:38
Rating: 5
Comment: Rented a truck from this location and moved all the way to Texas. it was more than 1,500 mile move didnt have not one problem with the truck

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Name: N*** S****
Date: 2016-04-25 02:40:03
Rating: 2
Comment: I rented one of their truck for 4 days. They quoted me price of $348 for 380 miles trip. drove only 370 miles but they charged me $397. The day I checked out the truck, I asked if they charge extra for additional drivers, rep said they wouldnt charge me but guess what showed up on the bill $5 for additional driver. They have good truck with low mileage but they cant be trusted with quotes.

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Name: F******** m***
Date: 2016-03-11 17:53:30
Rating: 5
Comment: The best service hands down!

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Name: D**** C*******
Date: 2016-02-12 17:43:06
Rating: 3
Comment: Good customer service.

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Name: J** V*********
Date: 2014-12-08 21:29:24
Rating: 5
Comment: Cool trucks