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Phone: +1 248-650-5199
Site: https://www.perfectfloorsinc.com/
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–6PM
  • Friday:9AM–8PM
  • Saturday:9AM–5PM
  • Sunday:11AM–3PM
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Total reviews rating 4.5

109 Reviews for Perfect Floors INC. 2023:

Review №1

2022-07-05

After water damaged our flooring, Craig assisted us with our second kitchen floor: Olde World by Provenza in Desert Haze. It turned out better than we could imagine.RUSS & his crew installed the flooring with such precision & attention to detail. We are beyond happy with our new & improved kitchen flooring!

Review №2

2022-02-20

We purchased Shaw vinyl plank flooring and carpet through Costcos membership program. The products were purchased and installed by Perfect Floors. We could not be happier with the products and the people. There was a supply chain delay in receiving the vinyl, but we were always notified and given the chance to change or cancel our order. In the end, we are very happy that we stayed with our original choice. The sales staff came to our home to show us flooring choices, sent us samples and answered all our questions. The installers were very meticulous about their work, very professional, and nice guys. Thank you!

Review №3

2022-06-12

Posting on behalf of Donna and Bill Bye:We had our entire house (2800 square feet) carpeted by perfect floors. It looked great. We have no kids, it is very gently used. After about a year and a half, in the middle of our master bedroom the carpet started to lift and buckle. It went across the entire room. Covid hit and we just waited until we felt safe having Perfect Floors fix it. I called our salesman Matt and he referred us to someone that could fix it. He acted like we did something wrong to cause this. My husband and I have sent MANY people we know to Matt for flooring needs. The carpet got worse. It was raised up to the point of it being a tripping hazard. Obviously this was something that went wrong with installation because all of the other rooms were fine. I called Matt last week to talk to him about this again. He had every excuse he could come up with why he couldn’t send one of his installers out here to fix it. He said to call the guy he recommended and it will cost minimum of 150 dollars. I reminded him again how many thousands of dollars we spent originally and also the continued business we have referred. No customer service from him. He said why did you wait to get this fixed? I said because of Covid. He basically said that was ridiculous. !!!!! I finally could not take his poor attitude and lack of customer service any longer and hung up. We found someone to fix it , it took 20 minutes and looks great. We will NEVER deal with Matt at Perfect Floors again.

Review №4

2022-06-02

After spending a few months perusing through the various local flooring stores, we selected Perfect Floors because of their customer service. These days, customer service is definitely not what it used to be. So when we met Steve Jones, he was a breath of fresh air. Steve is a down to earth, genuinely nice salesman, who was not pushy, and who truly understood our unique flooring situation. At the end of the day, when it comes to making a sale, customer service always wins. Thank you Steve, and thank you Perfect Floors. And thank you to John Boden for his meticulous installation. We could not be happpier. Customers For Life.

Review №5

2022-07-01

After being your customer I am taking the time to thank your workers and Rosie for the job very well done. Rosie took the time to get the samples to my Wife in Bellbrook where she is in rehab after a fall. The crew worked all day to complete the job with three kinds of flooring. EVERY RUG AND PLANKING LOOK GREAT.THANK YOU!!!

Review №6

2019-06-04

We had hard wood floors installed in our home last month and were VERY happy with them.The crew at our house were on time, professional and kept me informed on how long the job was going to take.  It was a big job with tearing out the old flooring, installing the new flooring and all the molding and I want to personally thank both the crew at our house and Perfect Floors for a great product and great service.  Even the guy that delivered and unloaded all the wood to our house (by himself) was great! I have already recommended Perfect Floors to friends and will continue to do so!

Review №7

2022-04-05

Whole house carpet was installed (via Costco) in Dec of 2021. Left over carpet (hi quality) was supposed to be returned to me after bonding. It has been about 4 months, several emails were exchanged where Miss Lainie Williams promised that it will be immediately take care of - but the carpet never came back. The voice mail box full as well.

Review №8

2021-12-03

Weve gotten carpet from this company three years ago and Bob and Luke we are original installers. They were very friendly, professional and did a great job. Unfortunately as a result of water damage we had to replace the carpet again. Bob and Luke were our installers again and were just as great as the first time. They went above and beyond and even moved our couches back for us without us even asking. We really appreciate their hard work and attention to detail.

Review №9

2021-01-25

I had heard good things about Perfect Floors so I stopped in & was greeted warmly & introduced to Craig. He was so helpful & knowledgeable & I didn’t feel pressured at all. I took some samples home, made my decision & booked the appointment! The two installers that came out couldn’t have been more professional & hardworking! They carpeted my whole house in 6 hours & they moved furniture. I definitely recommend them. My decision to go with them was cost effective, easy & fast. If I could give 10 stars I would!

Review №10

2020-12-06

We liked the quality carpet and friendly and professional service from Perfect Floors for our living & dining rm and office so much that we ordered the same plush carpeting and installation for our stairs, upstairs hallway and main bedroom. It took a little longer to get than initially expected, but was well worth the wait. We are loving how nice it looks and the added comfort in our home! In addition, they made a donation of carpet squares to my school music room, replacing decade-old ones, which is much appreciated for my students! Thank you Perfect Floors!