Performance Ford

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Name: J**** M******
Date: 2024-05-30 04:39:10
Rating: 5
Comment: Giselle helped me out and was very patient in the process. The whole team made it a smooth transaction. So happy with the services!

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Name: C* L**** Y****
Date: 2024-05-28 16:23:31
Rating: 1
Comment: They should name themselves LACK OFservice advisor I am not going to name here said a ten days waiting time just for their tech to look at my truck because it is an ev.There is no appointment I must leave them my truck here until they have time to look at it.That is not what I was told when I purchase the truck. I will give a zero star if it is possible. Dude told me just call around and go elsewhere and that probably is the best advise he got for me.

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Name: D**** S******
Date: 2024-05-27 17:16:26
Rating: 5
Comment: Recently I had my 2017 Ford Edge serviced with an oil change and was very satisfied with the service and time it took. Ive been bringing my vehicle here for various service needs and they always do an amazing job. My service Tech. Jonathan Martinez is always nice and explains all work done to my vehicle. I always leave very satisfied. I will keep coming back for my vehicles service needs.

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Name: K******** B****
Date: 2024-05-18 19:22:07
Rating: 1
Comment: If I can give zero stars for this dealership I would. Their customer service sucks. They do not care about the customers that come in there unless you are buying a new product. They will have you sitting there waiting without anybody coming to update you on what’s going on or check on you. They are also very rude only one of the ladies was friendly and actually cared about my time. Don’t come to this Ford location you have better luck somewhere else. I wish I never got a vehicle from them.

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Name: A***** B******
Date: 2024-05-15 23:58:45
Rating: 5
Comment: I had a really amazing experience here. Everyone was immensely helpful and supportive through the whole process of buying a transit. Ali, Sid, Harold, Joseph and Brandon all helped me with buying a transit and were so understanding and helpful when it came to needing to return it due to certain features that would render the vehicle almost useless and a danger to me to have(just the windows, I do a lot of underground events and transport expensive equipment and I realized it was a huge risk I wasn’t willing to take) and they really honored their word, were flexible and understanding with me, and totally took care of me. Having being burned by other dealers I was fearful and aggressive but they truly had my back and went beyond to make everything right and even make sure I had a ride home and helped me deliver the vehicle. They are extremely courteous, honest people and I’m very grateful for their help. Not to mention patient as well because I was a bit of a brat, and they were extremely kind and worked with me through it all. They sell high quality cars, have integrity when dealing with customers, and their cars are a very decent price for the excellent condition of their used vehicles. I really enjoyed my experience here and will keep checking back to see if they have a high roof no window used transit. Not to mention, they made the whole process extremely easy and painless. I would buy from them again in a heartbeat.

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Name: P*** O* J******
Date: 2024-05-14 03:58:45
Rating: 5
Comment: Giselle helped me plus &, beyond best salesman Ive done business with. Management was amazing, will definitely be bringing my family and friends in.

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Name: E**** S***
Date: 2024-05-08 23:38:52
Rating: 5
Comment: Easy and smooth in and out experience, they had great customer service.

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Name: A***** A********
Date: 2024-05-02 21:33:37
Rating: 1
Comment: This place is filled with scammers and bullies, they are dishonest and do not know what they are doing. Do not buy a car here!!!

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Name: M******* R*****
Date: 2024-04-27 16:26:55
Rating: 5
Comment: I recently purchased a vehicle from Performance Ford in west Covina location & was incredibly impressed by the exceptional service provided by Kashfin Syed General sales manager, His professionalism, product knowledge, and genuine care made the entire experience smooth & enjoyable & non- pushy approach.Eddy Ghotikar - Assistant manager truly listened to my needs without any pressure, guiding me through the process with patience and professionalism . Joey & Brandan - Sales, gave me valuable information what exactly I was looking for about my new car.I highly recommend Performance Ford in west Covina location &Kashfin Syed General sales manager to anyone in search of new/ used vehicle . Thank you for your outstanding assistance .

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Name: j*** p*****
Date: 2024-04-26 03:01:32
Rating: 5
Comment: Joey, the sales representative who assisted me in purchasing my new Ford F150, was excellent. He went above and beyond to ensure that all my questions were answered, making the entire process incredibly smooth and easy.The efficiency of the entire team at Performance Ford West Covina. The paperwork and financing process were handled seamlessly, and I was in and out of the dealership in no time. The attention to detail and commitment to customer satisfaction were evident at every step.I highly recommend Performance Ford West Covina and, specifically, Joey for anyone searching for a new vehicle. His professionalism, knowledge, and exceptional customer service made the buying experience enjoyable and stress-free. Thank you, Joey, for your outstanding assistance and for helping me find my dream F150 Ford!

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Name: K****** C******
Date: 2024-04-26 01:06:05
Rating: 5
Comment: Could not recommend this dealership more! Thanks to our sales rep Joey who made it a seamless process! Joey was very detailed and knowledgeable to all of our questions and never made us feel pressured! Great job

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Name: M**** M*************
Date: 2024-04-25 23:45:53
Rating: 5
Comment: Joey at Performance Ford was incredibly patient and helpful as I struggled with indecision. His kindness made the process easy, and I felt confident in my decision with his guidance. Im thrilled with my new car and will certainly be returning to Performance Ford for any future purchases. Highly recommend Joey and the team for their exceptional service!

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Name: J** S***
Date: 2024-04-25 23:36:57
Rating: 5
Comment: Buying a new car can be stressful. Not at performance Ford, in West Covina !! From the time we were greeted in the showroom until our final signature on our new vehicle, it was an excellent experience! The entire staff was courteous and knowledgeable, specially Kashfin the Manager made it super easy making our purchase fun and enjoyable. We will definitely be returning and recommending to all our friends for any car needs!!Thanks, performance ford !!

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Name: V****** G*******
Date: 2024-04-25 23:13:02
Rating: 5
Comment: I had a fantastic experience at Ford West Covina. Joey, the sales representative, went above and beyond to help my parents find the perfect car. He was highly knowledgeable and patiently answered all of our questions. Joeys expertise made the car-buying process smooth and enjoyable. I highly recommend Joey to anyone needing a reliable and helpful salesperson. Thank you, Joey, for your outstanding service! I will be recommending you to all my friends and family.

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Name: c*** c********* h*** h***** a***** i***
Date: 2024-04-25 21:49:47
Rating: 5
Comment: Joey made our recent car-buying experience at Performance Ford truly exceptional. With his expert guidance and genuine care, we found the perfect vehicle for our family in no time. From start to finish, Joeys professionalism and knowledge made the process seamless and enjoyable. Plus, the support from managers Syd and Eddie added an extra layer of expertise and assistance, ensuring we felt confident every step of the way.Overall, the team at Performance Ford surpassed our expectations, and we couldnt be happier with our new car. Thanks to Joey, Syd, Eddie, and the entire team, well definitely be returning for any future automotive needs. Highly recommened!

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Name: S**** V
Date: 2024-04-25 21:38:03
Rating: 5
Comment: My recent purchase of a Ford Bronco from Performance Ford was made exceptional thanks to Joeys expertise and dedication. He led the process with precision, ensuring I found the perfect vehicle. Eddie and Syd provided invaluable support, offering helpful insights and ensuring all my questions were promptly addressed. Together, they form an unbeatable team committed to customer satisfaction. Thanks, Joey, for your outstanding leadership, and kudos to Eddie and Syd for your invaluable assistance!

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Name: s** w*****
Date: 2024-04-25 21:35:15
Rating: 5
Comment: My recent purchase of a Mustang from Performance Ford was an exceptional experience, thanks to Joeys stellar salesmanship. His professionalism and knowledge made the process smooth and enjoyable. Additionally, Eddie and Syd provided valuable assistance, ensuring everything went seamlessly. With Joey leading the way and backed by Eddie and Syds support, Im confident in my decision to return to Performance Ford for future purchases. Thank you, Joey, Eddie, and Syd, for your outstanding service!

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Name: D******** S********
Date: 2024-04-25 21:28:18
Rating: 5
Comment: I recently purchased a Ford Fusion from Joey at Performance Ford, and I couldnt be happier with the experience. Joey is a phenomenal car salesman who goes above and beyond to ensure customer satisfaction. From the moment I walked in, he greeted me warmly and patiently listened to my needs and preferences. His knowledge of the Ford Fusion was impressive, and he did an excellent job of explaining all the features and options available to me.What truly stood out was Joeys dedication to making sure I felt comfortable and informed throughout the entire purchasing process. He took the time to answer all of my questions thoroughly, and I never felt pressured to make a decision. Joeys professionalism and friendly demeanor made buying a car a truly enjoyable experience.I also want to give a shout out to Eddie and Syd, who assisted Joey during the process. Eddie and Syd were equally as helpful and insightful, providing valuable information and assistance every step of the way.Overall, I highly recommend Joey, Eddie, and Syd at Performance Ford to anyone in the market for a new car. Their exceptional service and expertise make them a standout team in the automotive industry. Thank you, Joey and Eddie, for making my car-buying experience a memorable one!

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Name: m***** g*******
Date: 2024-04-25 21:17:21
Rating: 5
Comment: I went and bought Commercial f450 from moe and Eddy. He was very helpful and knowledgeable. So glad I stopped here first. 10/10 service and the price was great!

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Name: b******
Date: 2024-04-25 20:42:18
Rating: 5
Comment: Bought my Ford F-150 XLT Blacked Out Package w/ all the upgrades! Brandon helped me to make the right decision as he explained to me the difference between all the packages and went thoroughly through them over the tablet! They got me financed with Ford Financial at a great rate, with the customer experience being phenomenal I would totally recommend this new crew at the location of West Covina Performance Ford!

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Name: T*** S****
Date: 2024-04-25 20:29:50
Rating: 5
Comment: I bought my car from performance ford in Covina location this month.this is my first purchases in this location.over all in my personal experience buying the car,I will provide this location 10/10 because their service toward the customer is excellent..they are so friendly and helpful.they take their time to answered your all question you have.Kashfin syed General sales manager is very good person who gave us a best deal on the car compare to now days in the market price.Eddy Ghotikar - Assistant manager is so friendly and helpful who process all the paperwork so quickly as possible which save our lot of time to wait in the lobby.Joey & Brandan - Sales is very helpful who took lot of their time to show the car and explain us the difference between the other cars which made us determine which car will be best for us…Thank you so much everyone for your help and support.i will recommend everyone if you really looking for ford then this is best place to come…

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Name: J** N*******
Date: 2024-04-12 20:08:13
Rating: 5
Comment: Wonderful crew! Especially Jonathan, He is knowledgeable, courteous, and attentive to my needs. He provided clear explanations and helpful recommendations. Overall, always a positive experience!

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Name: P******* G
Date: 2024-04-11 16:33:42
Rating: 5
Comment: The mobile service process was fast and easy. Tina, who made the appointment was knowledgeable and courteous. The tech Armando was outstanding. I’ll definitely be using their mobile service again!

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Name: K***** R****
Date: 2024-04-08 20:53:41
Rating: 1
Comment: DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. THEY DONT HAVE AN HONEST TEAM AND THEY DELIBERATELY LIE.

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Name: H***** S****
Date: 2024-03-30 23:46:41
Rating: 5
Comment: Sales person was very reliable and expert on cars. Fast service and good service.

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Name: R***** W*****
Date: 2024-03-17 19:19:58
Rating: 3
Comment: Sales shenanigans all over. One sales rep. tried to convince me my appointment was at a different time than what was set. He obviously did this because he had set another appointment at the same time. When I arrived, this same rep. who happened to be with other customers, abandoned them to talk to me. As soon as I said I was there for a test drive as we had previously agreed but wasnt buying today, he went back to the other customers and sent back another employee to handle the test drive. He was unprofessional to me and the customers he was already with.When I asked about leasing, I got ridiculously high leasing rates. I pointed out that the Ford website quotes leasing rates that were barely more than half of what was quoted to me. The finance rep. capitulated and told me hed be able to do what Ford stated. This means the rep. was trying to just fleece me in a big way. Again, very unprofessional especially that he assumed I had no idea of how leases work and that I would have done some prior research.During the purchase, the finance rep. automatically added extras that I never said I wanted. These extras had not even been discussed but I was just supposed to accept them. I didnt and insisted they be taken off.When I finally did purchase the vehicle, it was ready more than 7 hours after I was promised it would be ready.With all this said, I would have given the overall rating a much lower score except that one sales rep. there - Juan Valencia was very friendly and helpful. Kudos to him as he is the only reason I decided to purchase my vehicle at Performance Ford.

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Name: G*******
Date: 2024-03-12 12:12:04
Rating: 1
Comment: My experience at the service department was extremely disappointing. When I arrived to drop off my car, I was right at the service window, but the staff completely ignored us and didnt even greet us. We had to wait for a long time before someone finally came to assist us. To make matters worse, they claimed that they couldnt find my appointment, even though I had a confirmation text. They told us to come back the next day because they were too busy to address the specific issue we had booked the appointment for. The manager or supervisor we dealt with was sarcastic and incredibly unfriendly. On top of all that, they didnt even offer the shuttle service that was included in my lease deal. I deeply regret choosing this place for service and I wouldnt recommend it to anyone. Its a shame because the car dealers themselves are very nice, helpful, and friendly. The managers lack of friendliness and reliability really tarnished the overall experience.

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Name: J**** L****
Date: 2024-03-07 04:59:20
Rating: 5
Comment: I want to thank Manny Hernandez at Performance Ford once again for helping us with another Bronco. I highly recommend this dealership. Also thank you Juan Valenzia for your customers service and helping and guiding us through every step

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Name: E****** M******
Date: 2024-03-07 04:46:55
Rating: 5
Comment: I had an exceptional experience at this Ford dealership, thanks to the outstanding service provided by Jake, Ali, and Eddy. From the moment I walked in, they greeted me warmly and made me feel like a valued customer. They were extremely knowledgeable about the vehicles and took the time to understand my needs and preferences. Their professionalism and friendly demeanor made the car-buying process smooth and enjoyable. I highly recommend this dealership to anyone in search of a new vehicle. Remember the best deals come in the rain.

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Name: K**** M******
Date: 2024-02-28 22:55:57
Rating: 1
Comment: Couldnt change a Flat tire on my car because the wheel lock key was broken. They refused to replace it. Cheap jerks.

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Name: h***** k**
Date: 2024-02-02 01:14:44
Rating: 4
Comment: Manny is the man to resolve issues. Just by hearing me out! definitely worth a shot. I would give a shot.

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Name: V******* B*******
Date: 2024-01-24 18:39:25
Rating: 1
Comment: I bought a car last year and I thought the price was really good for a used car. What I didn’t know is they add-on the low jack and I can care less about it. The team is not even helpful and the vehicle was insured before I got it and the salesmen was driving it around. There was no inspection what was done so IT’S MY OWN RESPONSIBILITY. No oil change or tags. The salesman broke my handle to exit the vehicle and I guess I get what I pay for. There is a lot of scratches on the vehicle.If someone buys a used car be on the lookout for dents and scratches. Compare before and after.

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Name: K*** R
Date: 2024-01-08 04:28:29
Rating: 2
Comment: The only reason I give gave them any stars is because they were prompt at reaching out to me and communicated well over email. This is one of those dealers you want to stay away from if you want a smooth honest negotiation. I talked to different people on a couple of occasions when looking into a Bronco. The first time when they asked me about what I was looking to pay, I said no dealer addons and no markup. They told me everyone pays for addons and a markup. On the second occasion I talked to someone about price for the same bronco they said they had to buy it from another dealer so it would be 7k over msrp.

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Name: m******* d***
Date: 2023-12-30 01:49:55
Rating: 5
Comment: Amazing service. The service advisor Jonathan Martinez helped me when I took my car. He was very professional, knowledgeable, and polite. Definitely I am going to make this store my go-to store for service.

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Name: D**** R*****
Date: 2023-12-22 08:49:52
Rating: 5
Comment: Amazing customer service!! Recently did a mobile oil change and let me Tell y’all it was so quick and easy and the service guy was awesome I also did purchase my vehicle from here will definitely continue doing business with the amazing performance ford!

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Name: P*** P***********
Date: 2023-12-15 01:36:21
Rating: 5
Comment: My recent first experience with the Service Department at Performance Ford was very satisfying! Service writer Jonathan was very helpful and thorough... the repair was completed on time, as expected, with great communication from Jonathan. I purchased my 2017 Ford 6-1/2 years ago from a neighboring Ford dealership, with whom I remained a loyal and exclusive service customer ever since... well until now. I had too many poor experiences with the other dealers service department, beginning with my first warranty repair, as I felt it was a customer is always second environment. I finally decided to make the break and try another dealership for my service, and glad I did! Performance Ford felt more personable and reliable. I would highly recommend the Performance Ford Service Department!!

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Name: E***** J******
Date: 2023-11-27 20:29:50
Rating: 5
Comment: Was there on Friday to look at and potentially buy a car from Performance Ford...it turned out great bought a Ford Explorer 2022. Was helped by salesman Guillermo, Mannn this young Gentleman was very helpful and kind...Thank you Sirrr.

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Name: Y******* R******
Date: 2023-11-10 03:51:57
Rating: 2
Comment: ............................I havent done business with Performance Ford, West Covina so my rating is based on feedback which earns them 2 stars............................Ive been looking for a new ford for 6 months, while comparing pricing, distance from my location and dealer Google ratings. Even with very competitive prices, I have to say, when a business is unable to raise their 3.7 rating, even after a change of ownership and/or management, over a 5yr time period, for me, that speaks volumes. Ive already returned 2 vehicles to dealers. One is because I was lied to and 2nd was because of deposit agreement. In each case the vehicle I wanted was sold out from under me and they wanted to sell me a higher price model. Their ratings were both 4.5 & 4.4. So, with 3.7 I have to believe what I read. Buyers........take your time, theres too many dealers out there and whether you know it or not you are the one in the drivers seat........pun intended! Listen to your gut and dont be afraid to walk away.

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Name: S***** K***
Date: 2023-11-07 14:31:33
Rating: 5
Comment: I am referring to curb side service as it pertains to an oil change. Jorge, the technician, was 15 minutes early which was appreciated ( November 6th 23’). He completed his tasks in a timely manner in order to have my vehicle serviced and ready to go for me. His service was stellar!!

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Name: c******* l**
Date: 2023-10-29 18:54:25
Rating: 5
Comment: I want to thank Ford for honoring me. Im extremely pleased with their service, I bought a 2023 Ford Bronco Big Bend Sport 👌. Im grateful, happy and still excited! Thanks again for making me happy! What an amazing, beautiful vehicle wow!!!⭐️⭐️⭐️⭐️⭐️

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Name: O******** B********
Date: 2023-09-13 21:42:53
Rating: 1
Comment: You are dirty scammers, deceiving customers, imposing additional services, omar people without conscience. You always lie, impose additional services that lead to a price increase of 40%! Send such an offer to your friends and you will have no more friends.

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Name: P*** V****
Date: 2023-08-30 21:17:56
Rating: 1
Comment: Made an APPOINTMENT to get belts checked on a 2015 mustang. Arrive for appointment am told in order to do any diagnostics including belts I have to leave the car for one week because theyre too backed up. Why have appointments? Just wasted my time coming here. Dont buy a car here if you need service! The service department is a mess!

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Name: A******** S********
Date: 2023-08-27 02:41:47
Rating: 5
Comment: I cant thank Brittany at Performance Ford enough for her outstanding service. She not only showed remarkable compassion by driving to McDonalds to get my daughter a change of clothes after an accident, but she was also incredibly thorough in explaining the terms. Though I ultimately purchased a vehicle elsewhere due to budget constraints, Brittanys professionalism and dedication were exceptional. Im certain that when Im in a position for a refinance or future purchase, Ill be returning to Performance Ford thanks to the wonderful experience Brittany provided.

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Name: T*** G*****
Date: 2023-08-23 20:53:53
Rating: 5
Comment: I purchased my vehicle in 2018 and have been getting it serviced here ever since. I was recently offered a new service where they completed the works package from the comfort of my home. I would highly recommend this service to everyone! It was a complimentary service so I paid the same price I would have paid taking it to the dealer myself.Thank you Performance Ford for the amazing service.

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Name: A***** F*****
Date: 2023-08-23 01:28:23
Rating: 5
Comment: This dealership was great! I highly recommend trying their mobile service. Technician came to my house and performed an oil change and tire rotation right from my driveway. He also was able to check the brakes, fluids and tire pressure. It was simple and seamless and I was able to work while my vehicle was getting service and I wasnt stuck waiting 2+ hours. This is great feature to add. I will definitely be scheduling my next service here again.

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Name: J**** G***
Date: 2023-08-14 17:41:26
Rating: 1
Comment: Made an appointment just to be told they wouldnt look at my car until 2 days later. Pointless to have an appointment here. Also, $200 inspection fee per item. Pep boys inspects brakes free. I dunno guys. Do your research before settling here.

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Name: T**** L*******
Date: 2023-08-11 00:03:34
Rating: 1
Comment: Contacted dealership about a specific vehicle. Told them I was interested and would like to hold it as I will need to come from out of town. They told me they could do that but would need to do a contract. Im fine with that and proceeded to fill out the loan application. The next morning Im contacted to get more information. A couple of hours later Im called by another person at the dealership as a courtesy to let me know the vehicle had been sold the day before and if I was interested in any other vehicles. For me it reconfirms the sleazyness of car dealerships. Sour taste of having to deal with them. This one in particularly is low on the list. They said that they would give my name to the manager and they would give me a call. Well, no call yet. It is a day later. What a performance... In West Covina, California.

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Name: W*** L******
Date: 2023-07-27 17:41:27
Rating: 1
Comment: Horrible customer service and overall horrible experience. If you can avoid them at all cost please do so. Sales people are disengaged and not knowledgeable about sales, vehicle or pricing. The only sales guy there who was nice was Ivan.Then they blow your phone up with calls and the girl calling doesn’t understand what take my number off your list means in violation of FTC and then just hangs up on you and begins texting.Seriously avoid a headache and go somewhere else.

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Name: b***** s****
Date: 2023-07-20 22:34:45
Rating: 2
Comment: UPDATE:The brand new car I just bought had a manufacture defect on the back window. Thou they willingly accepted to fix it, the installation of the new back Window was very sloppy- makes your brand new car feel like a second hand. Very Disappointing. Stay away from servicing your Cars here!I have been here yearly for the past years and always end up with a new car. Buying a car is the same anywhere but Mo, the sales rep, made the difference. He is knowledgeable, accomodating and fun to work with! He earned this 5 stars!

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Name: N***** H*****
Date: 2023-06-20 14:34:13
Rating: 5
Comment: I found the ford performance staff better than I heard about as they were so nice and they helped me choose the best suitable car for me and they made all the process easy and doable for me

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Name: M*** C***
Date: 2023-05-25 19:26:17
Rating: 1
Comment: I called to check on a vehicle they said they had it, even tho they didnt. Wasted 2 1/2 hours to get there to find out it was sold 3 days before. Now I have this same female employee call me everyday 2 or mor times a day even tho I asked them to stop, I literally have their number blocked and they wont stop calling. Now Im at the point I have to get my lawyer involved.

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Name: J*** R****
Date: 2023-05-12 02:00:13
Rating: 1
Comment: They talk to u nice when u going to buy car but its had so many issues and when I go to service its horrible. They dont fix the problem. Give attitude and act like its their money they using to fix ur car. DO NOT BUY FORDS. SO MANY PROBLEMS. LOTS OF PEOPLE WAITING IN LINE FOR SERVICE.

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Name: v**************
Date: 2023-04-13 02:27:53
Rating: 5
Comment: Just have to give a big shoutout to Service Advisor Fiona! Im here for work for the week and my work truck was having issues. Took it to Performance Ford where I was greeted by one of the friendliest people Ive encountered in quite a while! This girl really knew her stuff and got on the problem right away. Got my truck in and she went out of her way to make sure I was kept up to date on the status. Thank you!!!!

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Name: T**** S****
Date: 2023-04-09 01:40:19
Rating: 5
Comment: Thank you for working with us to get our new Ford Ranger. We appreciate your patience and negotiation on making the purchase fit our budget. Thank you Amar and Marwan for everything! Thank you to Raymond in the finance office too! What a great team to work with on the deal.

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Name: O*** A*******
Date: 2023-03-23 18:15:09
Rating: 1
Comment: Dont go here. They try to scamming me by adding me 10,000 low jack, where other dealers are under 500$. Dont give them any paperwork they will keep it. And wont give it back. Even if you ask for it they wont. The salesman on the left side entrance second desk dark skin fellow doesnt speak well on English ( the speaking wasnt the issue his way of not answering your questions was unprofessional ). Worst dealer experience ever !

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Name: K*** T******
Date: 2023-03-23 03:21:51
Rating: 5
Comment: Just bought my ford bronco from them, very friendly and knowledgeable sales people. They gave me a great deal on my trade in and worked on making my payments affordable .definitely would go back .

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Name: S** S*****
Date: 2023-03-22 22:51:58
Rating: 5
Comment: Nice place and I got my parts with no issues !! Thank you Ford

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Name: a***** r****
Date: 2023-03-20 15:41:50
Rating: 5
Comment: My review is solely based off the SERVICE I received on my Ranger. I called 4 dealerships in my surrounding area in the Inland Empire and only one answered- Raceway. And they only had the quick lane open. I got transferred to the quick lane and no was picking up and when they finally did- they picked up the phone to hang it up. I called Performance Ford and service advisor Fiona picked up right away. After I explained that I was coming from the inland empire (40 mins away) and waiting for the service (oil change- tire rotation etc. & I still have my maintenance plan) she promised to get me on my way as soon as possible. The service was complete within 1 hour and 30mins. I appreciate Fiona and all the technicians. Thank you for taking care of my truck.

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Name: Z*** A*****
Date: 2023-01-06 15:19:22
Rating: 1
Comment: First time buyer. Everything they told me about my payment was a lie, they said I was only going on a 48 month finance term and my principal was 98% towards my payment. And I just checked everything and I’m on a 72 month term and 75% goes towards the payments

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Name: R** G****
Date: 2022-12-22 21:10:13
Rating: 1
Comment: Worse dealership ever. They are scammers who dont pay their rental car agreements at Hertz. Im not the only one whos going through this, my wifes credit card was charged for the loaner used while warranty repairs were happening. Even their service repair tech Armando said I should sue to get paid. Class action law suit coming.

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Name: E*** G*******
Date: 2022-12-19 23:18:32
Rating: 1
Comment: Buyer Beware. This dealership is really shady especially with their markups and fake advertising with their online pricing. Whatever the price is add another 4 grand with bogus lojack, clear shield on the doors which isnt even installed right and clearshield which you dont need.They dont do a good job at all with communicating with you. They claim to be busy when you call and they clearly arent. The general manager Manny had some choice words for my wife which were extremely unprofessional over the phone. If I could give negative stars I would. Theyll take your lowest score and screw you on your financing and wont show you the other scores like any good dealership does. Sucks for them because now they are never getting any recommendations

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Name: C****** A*****
Date: 2022-12-14 01:16:33
Rating: 1
Comment: DO NOT EVER GO HERE TO BUY A NEW OR USED VEHICLE!! They are scammers and liars! Their prices posted are not the actual prices. They have add-ons that they add to the price of the cars and wont let you out of them. They have horrible communication and never call you back. Their sales people are unprofessional and pushy. The general manager Manny is extremely rude an unprofessional, yelling at me over the phone and hanging up on me. They dont care about their customers, only thenselves. Shop anywhere except here!

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Name: B****** S******
Date: 2022-11-05 13:05:24
Rating: 1
Comment: By far the worst dealership I have ever stepped foot in. The customer service is atrocious. The general manager was extremely unfriendly and unprofessional. When you step on the premises the first feeling upon me was “scarcity”, I took my truck to the service department for a simple oil change and they told asked me could I leave my vehicle for 3 to 4 days. Initially I thought that was a very long wait, but I needed normal Maintence as well. After agreeing to leave my truck I asked for a quick ride back home to pick up my other vehicle and the manager “rudely” denied me. I then asked for my keys back and took my truck to another dealership and had the job done within a hour. I would not recommend this place.

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Name: N****** T******
Date: 2022-11-02 00:59:20
Rating: 5
Comment: I purchase my car a month ago from Samia and she was the best! She helped me so much from start to end and even with the amazing finance manger who helped walk me through all the paperwork!

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Name: A****** W*******
Date: 2022-10-24 17:09:52
Rating: 1
Comment: I was over charged and was told that I need to call Ford warrant to get a refund???? Wait, Let think about this… The service advisor overcharged me $250 for brakes that’s under warranty but I have to call afford warranty and be on hold for hours to get me money back.. No I will be calling to a general manager to get this fix..Won’t be going back to this dealer

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Name: C**** H***
Date: 2022-10-24 16:39:24
Rating: 5
Comment: Dealing with Performance Ford service Department was night and day compared to dealing with Colley Ford. They were very accommodating and kept me informed on the progress through out the day. They were honest with the time frame and I appreciated that. Colley Ford is the complete opposite.

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Name: A***** A G*****
Date: 2022-10-21 20:11:19
Rating: 4
Comment: Service was good. This is only my 2nd time here. Chris was the one who helped me. He said he was new. He was very nice & very helpful.I like this place but I would really like a shuttle to take me to work. It was always not available. I had to Uber to work & back to pick up my car.

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Name: r****** m***
Date: 2022-10-07 15:51:24
Rating: 1
Comment: It’s been twice I took my transit to ford dealers to service my van and both times the van came back in the same condition I sent it in for. I paid thousands of dollars and yet my van is still not properly. They had my van for 5 months for a seat belt. Just ridiculous how the mechanics just try to hussle people for the money.

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Name: C****** �***** S******
Date: 2022-10-02 15:31:21
Rating: 5
Comment: Don Mendoza was a great help in finding my 2018 F350 Platinum. Down to earth no pressure salesman. Absolutely loved working with him. if youre in the market I highly recommend Don at Performance Ford. Also their finance guru Gason Doud was great at walking us through all the different options available to us. Great guys great team!

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Name: S**** G****
Date: 2022-09-29 16:41:49
Rating: 4
Comment: Local and a Ford dealership...when I took my car in for service, I trusted that all the needed service points would be attended to only to find that the tire pressure was not checked or adjusted, all 4 tires were low and not documented on the service record. Is that all they missed?I expect better

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Name: J** N******
Date: 2022-09-27 23:42:20
Rating: 5
Comment: Incredible place. Great to see people who take pride in their work. Manny and Gilbert were absolutely terrific to work with. Two other dealerships would not order my Bronco. They wouldn’t take the time to sit and put the order in. Manny took my order, submitted it and I got a confirmation from Ford. I even called Ford Headquarters just to confirm the order was real and it was!! Duarte lost my business. I’ll be getting my Bronco in a year(or more) from Performance, but I’m fine waiting. Trust me. Go see Gilbert! Work with Manny on your order!! Thank you both! 🙏 See you soon!

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Name: j*** i*******
Date: 2022-09-18 03:27:33
Rating: 5
Comment: I had a very positive experience here! Everyone was extremely helpful! This was the first time I buy a car from a dealership and everyone was so helpful! I would highly recommend this dealership! I would highly recommend you ask for Moe and Ray! They were awesome, very nice, helpful and made my experience seamless!

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Name: L********
Date: 2022-09-16 11:32:06
Rating: 1
Comment: Man oooh man where do I start, shouldve read the dealer reviews. Everything that people are saying about this place is true. For one the mark up is real haha. Purchased a Jeep renegade from these guys. My salesman without a doubt was outstanding Thanks MOE, Besides that first week with the car Ive had a plastic panel fall off, Window weather seal torn up. And now my recent finding my electrical sun roof will not open. The sun roof can be manually removed as well but you need a special key which I did not receive. Now that Ive finally able to familiarize myself with my car after my car has been at the dealer for 3 weeks for those 2 initial issues I come to find out that I can electronically open my sun roof and guess what oops it doesnt work. I have made my first payment on my car already and only driven it 1 week and just keep finding big issues with my purchase. I am tired of dropping of my car weeks on end drive 1hour away when I shouldnt have too. They tell you they do a 150 point inspection on the car and I keep running into broken things on the car, who ever is in charge of pre inspections is horrible at their job. I AM DONE I HAVE NO MORE PATIENCE BBB HERE I COME.

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Name: G C****
Date: 2022-09-08 16:22:32
Rating: 1
Comment: AVOID THEM AT ALL COSTSLeased a vehicle through the dealership prior to the name change/old owners. Went and bought out the vehicle near the end of the lease. THE DEALERSHIP NEVER COMPLETED THE DMV PAPERWORK! THEY IGNORED NOTICE FROM THE DMV THAT THE INFORMATION WAS INCOMPLETE AND THEY NEEDED TO COMPLETE THE WORK. So now I have expired tags and had to go to DMV to get everything straightened out. So not only did they play games the day we went to purchase the vehicle they neglected to complete the necessary paperwork and caused me a lost day of work.

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Name: M******** G*******
Date: 2022-08-21 02:30:58
Rating: 5
Comment: Amar is the best salesman I’ve ever met. He bought my mother and I in-n-out while we waited for our financier. He’s a really good guy. Recommend this place 100 percent. When coming ask for Amar.

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Name: J* h
Date: 2022-08-13 00:47:29
Rating: 5
Comment: Moe Jazar is the man too see! He made my first time buying a car a breeze.The minute you step into the building you are greeted and everyone has great customer service. Definitely recommend anyone to come here! I GOT A CAR!!!!

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Name: N*** F******
Date: 2022-08-07 21:40:53
Rating: 1
Comment: Terrible business practice. Drove an hour up to the dealership from Huntington Beach on an agreement to pay $5k OVER sticker for a BASE bronco. Got to the dealership and hit me with $10k over sticker, said they forgot to add some fees. I finally walked out the door after their bottom dollar was $8k over. Number one rule is stick to your word, and this dealership does not. How can you trust them with handling your business if they can’t even stick to their word. I’m in the car business and would never act like this to a customer, absolutely disgraceful business manner

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Name: S*** S**
Date: 2022-07-27 16:34:52
Rating: 1
Comment: I was supposed to meet with Nayla to place a custom order for the 2022 f150 Raptor. By the way, she wasnt there and someone said that the fleet manager is busy and will contact you in 2 hours, but he doesnt even contact me. I sent a message to Nayla again, but there was no reply.

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Name: K**** G********
Date: 2022-07-17 22:25:09
Rating: 5
Comment: Amar and Marwan were excellent and helped me walk away with my dream truck with a great deal. Totally pleased with their service and professionalism!

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Name: S****** D*** D* L***
Date: 2022-07-13 05:59:25
Rating: 5
Comment: I came to Performance Ford after seeing my dream car online. I was greeted by Moe Jazar who was very helpful, kind and made the car buying experience easy. I am more than happy with my purchase couldn’t have asked for a better experience.Thanks so much for all your help Moe - & thanks for the chocolate dates!

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Name: A********** R****
Date: 2022-07-05 19:03:51
Rating: 1
Comment: Paid off my car within 5 months of purchase, came into the dealer to get a refund on my gap insurance and also cancel my extended warranty that by law we are able to cancel whenever we want to, financing manager hides like a delinquent and does not wanna help people now that they already took out money, I will be filling a complaint with ford corporate and also with the bad business bureaus, this is fraud, they do not wanna refund you on money that you paid and you can cancel whenever you want. Horrible service

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Name: J**** K*****
Date: 2022-07-02 03:10:14
Rating: 1
Comment: As a teacher and a military veteran, I will make sure to warn about this place. Was planning on buying a used Tundra from them today. The dealership was dishonest about the 4,000 dollar add-ons. I would have purchased if they just simply honored their price. They absolutely could be removed however the dealer said Lo-Jack cant be removed....hummm....thats an absolute lie. It was from there that they tried to sell based on a lies. My recommendation is stay away from dealers like this that are taking advantage of people in these uncertain times for pure greed. Buyer beware, bait and switch. Stereotypical sleazy car dealership.

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Name: C******** G****
Date: 2022-06-30 19:22:18
Rating: 1
Comment: I was in the market for a Gen 3 Ford Raptor or the new Bronco Raptor, but their insane mark up prices made me go out of state, $40K mark up price!!! And one of the sales manager ( I forgot his name) was incredibly rude. Can’t wait for Ford to sell directly to us, the customers.

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Name: M****** F****
Date: 2022-06-29 04:29:32
Rating: 2
Comment: Test drove a 2022 Ford Bronco manual and they we’re very helpful at first. Initially I was told that they should be able to work a deal out if I was interested since the car had been on the lot for 30 days and was a “custom order that was canceled since the buyer didn’t realize it was stick shift.” After the test drive I was sat down and then showed a price breakdown of about 60k after my trade in of a 2014 VW GTI at 11k. The MSRP of the FB Black Diamond was listed at 40k. After going back and forth for 20 minutes I was able to get them down to 10K over MSRP and they upped my trade in value to 14k. Which to me showed that they we’re low balling me to begin with of the value of my car. I was told they needed to talk to the dealer owner before giving me a final OTD offer but I never heard back from them. Overall not satisfied.

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Name: M*** S**** S***** M****
Date: 2022-06-25 21:37:31
Rating: 1
Comment: I wouldn’t recommend getting a car serviced here let alone purchasing a vehicle here EVER!!!I bought my vehicle to them a couple of months ago for suspension issues with my 2017 Ford Fusion Energi. At that time I was told that both axels had to be replaced so I payed $1400 to have them replaced. No more than a month and a half later, my passenger side starts to shake. When I got out to inspect the issue, my passenger tire was starting to separate!! I go to have the tire change only to find out that my driver side was starting to separate as well and all of the lights began to come on!! My tire installer stated that this could be because no alignment was done. Frustrated, I took the car back to this service department hoping for a resolution and nothing transpired after the car being there for over a week, worst of all I did not get a follow up call when I called to speak to the manager. I am now in the process of trading the car in and unfortunately have lost all respect for Ford!!

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Name: J*** C***** | P*****
Date: 2022-06-11 23:42:04
Rating: 5
Comment: Woke up today intending on test driving the new Bronco and with the help of Carlos Bringas, I left with a brand new 2022 Bronco Sport!Carlos, Marwan, Paul and the rest of the team made the car buying process a lot easier than I expected!Definitely ask for Carlos when looking for a vehicle at Performance Ford.

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Name: J**** J****
Date: 2022-06-07 05:34:37
Rating: 1
Comment: Brandon was great in helping me break down the cost and payments of a bmw I wanted, he was very understanding and from the moment i walked they treated me and my family like potential customers. Unfortunately I was not disclosed of cracks in the window and I am disappointed of, seems like some type or repair was done using one of those glass fillings, thr brakes on the car also turned out to be used and way over 60k miles when the car has 34k. Also they snuck in around 10k in fees. Ill be contacting them shorty after finding out more info with Bmw

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Name: G*** B***
Date: 2022-05-31 20:26:20
Rating: 4
Comment: Starting with the pre approval to the Warm welcome even the finance manager was very nice. Performance Ford started out like champions, them the inexperience sales guy tells me, if I want the car I HAVE to buy a low-jack security system PERFORMANCE FORD installed on 2017 Porsche. I MUST also buy the monthly subscription (subscription expires in 3years BUT financed for 6years at 6%.). I question if this practice is legal? 🤔I must admit, I accepted 1 tank of to accept to move forward with the signing of documents. Next I learned Performance FORD WC ON GARVEY added some kind of protection to prevent door dings on car doors. This “mandatory” option must be financed for 6years. Performance Ford WC, lower the selling price of the vehicle by $2500, now the deal is attractive, I questioned why is the total “out the door“ price the same if I was approved already & the price $2500 less before. They lied and said that the interest rate changed. The truth was the cost of the “mandatory” options which was already on the car total $2500. I am NOT interested in compensation BUT I would like to see Performance Ford in West Covina suffer before they rip-off, more innocent families. I am actively conducting research on the most effective way to put rip-off business like this on blast. I encourage everyone to buy your car elsewhere don’t shop at Performance Ford West Coving Ca. They are gangsters in my opinion!!!

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Name: M****** G*******
Date: 2022-05-24 04:41:00
Rating: 5
Comment: This was probably my best experience at a dealer thus far. Everyone at Ford was very friendly and understanding. Samia, the sales associate, who helped me out was incredibly friendly, kind, patient, and informative. She clarified any concerns and was extremely honest, which my husband and I really appreciated. I truly appreciated Samia, she is amazing!

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Name: d******
Date: 2022-04-28 06:20:23
Rating: 5
Comment: You should definitely BUY YOUR CAR HERE!! Samia, the GM, and staff are amazing!! We were actually coming from another dealership and were so glad that we called Performance Ford in West Covina. Samia took care of us, listened to our needs and delivered!! I gotta say, weve been to many dealerships and hands down, this has been the best experience my wife and I have ever had. We never felt pressured. If anything, we were taken care of so well, we felt like family. This is our first Ford and because of how well we were taken care of, it wont be our last. Performance Ford has a customer for life.

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Name: D** B**** H**********
Date: 2022-04-15 18:40:54
Rating: 5
Comment: What a great experience purchasing my new EV Mach E-GT. Everyone there was super attentive to my needs and willing to go the extra mile with delivering the car to me! Moe was extremely knowledgeable and willing to spend as much time as I needed to make sure I knew all of the features of the car and that my phone was set up and ready to go.A big thank you to Dennis, Moe and the finance team for making my purchase go as smoothly as possible.

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Name: s**** G*****
Date: 2022-03-06 01:09:13
Rating: 5
Comment: The service was excellent. They are very welcoming and relatable individuals. Juan and Steve were very helping and also helping with easing the anxiety and stress that comes with making a big and life changing purchase. I’ve been a Ford owner most my life, and their help along with our finance worker made me feel welcomed and at home. They made my confidence and assurance well by the end.

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Name: E***** G********
Date: 2022-03-02 05:51:23
Rating: 5
Comment: Moe Jazar was patient and showed me a few options before allowing me to purchase a gem. I’m grateful to do business with Performance Ford and the purchase of my new to me Tesla!!!!!!!

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Name: F******** C******
Date: 2022-02-20 02:49:10
Rating: 5
Comment: Mr. Ivan Ledgard made the car buying experience easier than its been for me in over a decade. Even sold me on a used vehicle due to the amazing certification process it underwent. If youre looking for a new or used car, take advantage of the sales they have going on this weekend!

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Name: J******
Date: 2022-02-19 21:13:17
Rating: 5
Comment: Performance Ford is a great place to come get your car or truck. First time buying from a dealer and I can say Moe Jazar and Juan Valencia were really helpful. They got me the best deal on a Ford Ranger 2020. I recommend coming in and checking out what they have to offer!

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Name: C******* D*****
Date: 2022-02-14 00:06:21
Rating: 1
Comment: The dealership lured us in with a price of 35,000 and then came with these hidden, fine print fees which then brought our sales price to 44,000. The fine print says it’s temporary and can be purchased, which seems to me like it is an option to have them added. It is not an option so prepare for those extra fees. Our sales person knew nothing about the vehicle. He didn’t even know the vehicle was a 4x4. A very basic thing the sales person didn’t even know.Then we called and told our salesperson to get the vehicle ready for us, we were gonna go pick it up around 3. We arrived at 2, took for a test drive and the vehicle wasn’t detailed or filled up until 530. We had to wait an additional hour or so for the finance manager since they only had one working on a weekend. After that, they brought us a “detailed” suburban filthy. The seats had dirt all over it and the cargo area had dirt everywhere. Piles of it, had the sales person take it back and the excuse was they only had one person back there. Even though I saw multiple workers back there. Then I got in the Suburban after asking our sales rep if he was going to fill it up and detail. He said yes, just to see the tank below a quarter tank.Then to top it off, we left a bad review and the sales manager called and asked why we left a bad review and then asked for the vehicle back so then we could remove the review. He Kept asking how to make it better and it just wasn’t a friendly conversation. I told him to have a good day. Then 2 mins later I got another call from the sales person Ivan, asking how to make it better and if I wasn’t happy to just bring the car back and then remove the negative review.If I could rate it less than 1 star I would. The worst customer service and worst sales model I’ve ever seen. We were there for 3 hours and they didn’t offer us water or anything. The finance manger was very kind and honest though.

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Name: E***** C***
Date: 2022-02-08 18:53:20
Rating: 1
Comment: Finance manager doesn’t even know how to write a contract. 7 weeks after I purchased my car, I finally got my registration and they put a lien on my car that I purchase with full cash. Instead of helping me out, he told me to contact DMV and I did. According to DMV team member, the file they received shows I have a loan and they couldn’t just remove the lien because I said so. 100% agree with them. I already called them 10 times to get hold of Finance manager, he is never available.

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Name: T***** R***
Date: 2022-02-02 15:38:56
Rating: 1
Comment: I purchased a Ford Maverick Hybrid on 12/16/2021. The salesman Ivan was very helpful in getting me in as the truck was very hard to find. He goes on to tell me that there will be a markup, I figured thered be a bit of one but was able to stomach a little bit (more on the markup later). After we sit down for the credit application, I was given back a deal that was incredibly atrocious. A rate that was insulting for my credit profile, added on things that couldnt be removed. I asked about the rate and they said this is the best we can do considering its a new car and what our credit party can allow us to provide. I wasnt expecting 0%, but what was offered was just insulting. Knowing that their truck was very hard to find they managed to finagle their way to a payment that I could stomach and was expecting. They cut the rate a little and, admittedly, emotions get to you and I decided to put more down on the truck. Everything was fine, and I walked out of there with a truck. For context, the mark-up from MSRP was $6,330. I traded in a car and put down a decent sum to get the deal, all due to the high pressure sales tactics and the fact they took advantage of a hard to find vehicle. 26 hours later I was rear-ended and the car was deemed a total loss, not but 400 miles of my own miles driven on the truck, as I was on a trip. I know I needed a replacement.After shopping for this hard to find truck everywhere for a couple weeks, I finally found one available at my local Ford. Colley Ford in Glendora. This time, I got my own pre-approval from my bank and was able to walk in with a rate that was very much what I think is fair. Upon the first deal they offered on the truck I quickly nixed many add-ons to get the payment I had expected going in. Better yet, the trucks markup here was $5000. Interestingly, I bought a replacement with a higher MSRP from the OEM but paid less than I did at Performance Ford. My new loan is shorter and lower interest with a payment that was equal to what I have now. I put down a fraction of what I did at Performance Ford, nearly half.It is very disappointing that this is how you treat your community.

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Name: C**** J******
Date: 2022-01-30 05:45:22
Rating: 5
Comment: Shout out to Samia for being awesome!!! She was upfront, honest, and was able to negotiate fairly specially there were some competition to the car we want. She was able to get us what we asked for and definitely attend to our car needs (even with refreshments)! If you are in the market for a new car, visit this very accomodating dealership and look for her! She did her best to help us... I am confident she will do the same for you!!!

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Name: K****** W*****
Date: 2022-01-05 02:19:38
Rating: 5
Comment: We came into Performance Ford to look at this 2018 Ram 3500, Moe Jazar was an absolute star when it came to getting the best deal possible working with his manager! I highly recommend going to Performance Ford and ask to speak with Moe Jazar! Thanks Moe for everything

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Name: T*** H********
Date: 2021-12-31 18:29:19
Rating: 5
Comment: I just bought a F-150 here at performance ford West Covina, After looking in many dealerships in L.A . I found just what I need here in performance Ford . Best Service and Best Prices in Los Angeles Area. Thank you to my salesperson SamiI will definitely recommend it. to my relatives and friends.

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Name: J**** Z
Date: 2021-12-31 04:08:38
Rating: 5
Comment: I ordered a Ford Maverick with Manny in fleet sevices. I received my vehicle today and It was honestly the best car buying experience I have ever had. He didnt mark my vehicle way up and try selling me a whole bunch of unnecessary stuff. Absalutely no haggling. I was in and out of there in about 1 hour. I would definately recommend ordering a vehicle with Manny.

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Name: F**** C*****
Date: 2021-12-29 21:23:07
Rating: 5
Comment: It was my first time looking for a car and I was so happy I chose the Ford dealer it was a blessing. Im so glad Moe Jazar helped me with choosing my first car. I was perfect timing as the Ford Maverick had just came in to the lot and I was blessed to be able to get one. Moe had showed me other trucks & suvs but at the end the Ford Maverick. Im was really satisfied with Moes customer service & hes a really friendly person.

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Name: a********
Date: 2021-12-28 20:36:05
Rating: 1
Comment: I purchase my vehicle before new management came in, had several services performed at this location. Last visit at this location was under new management. I drove my vehicle for service but not only did I receive service, several items were taken/stolen. I reached out and come to find out the person that helped me that day is no longer working there. He never enter our conversations regarding the stolen items from my vehicle. So now I await to see what will be done for my lost. Some advise: When hiring a background check should be ran. Stop hiring thieves that take form customers. As a customer I like to believe my car is in safe hands. I’m hoping I will get reimbursed for the stolen items.

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Name: J*** B
Date: 2021-12-20 21:09:45
Rating: 1
Comment: This review is solely on Moe Jazar. For bad communication and delays.Getting a true car cash offer, moe refused to send it to me through email. Took him 2 days to reply that my offer is at the dealership for my vehicleMind you truecar offers expireAfter not hearing from him againI let him know i would be doing a bad review for his communicationHe apologized another day later and told me they dont have any of my vehicles at their dealer.I then replied with 2 of them on their website saying theyre on the lot with stock and vin numbers . Never heard from Moe Jazar again

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Name: F****** D*****
Date: 2021-11-30 01:04:11
Rating: 5
Comment: Today I purchased a Lariat F-150 and dropped off my older Acura, I thought it was about time to upgrade! So I arrive and I met Marcos Ramirez and Juan Valencia, super nice guys both of em! I chose out the truck I liked and they made it happen, say hello to my new! If you’re thinking of upgrading, now is the time, ask for Marcos! También hablan español :)

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Name: y*** o*****
Date: 2021-11-29 06:24:10
Rating: 5
Comment: Guess what we just did!? We just purchased our new truck from Marcos Ramirez at Performance Ford! He was very nice to us and wasnt pushy at all. We ended up driving off with our favorite truck on the lot! If youre looking for a truck I suggest asking for Marcos here at Performance Ford!

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Name: J* T* K***
Date: 2021-11-23 19:57:55
Rating: 5
Comment: Moe was incredible. He was wonderful to speak with and very patient with me. I would absolutely come back to purchase with him again. I’m sorry I forget the name, but the finance manager who helped me was also very kind and professional. All in all I was very impressed with everything. Thank you very much

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Name: K**** S*******
Date: 2021-11-21 22:01:49
Rating: 5
Comment: We just had the best experience at this car dealership. They’re always great at answering any questions over the phone but the service is ten times better in person!! Marcos helped us from the moment we got here and has been so very helpful and understanding of our situation and our goals for buying a car today. Marcos and Juan are the dream team here! I highly recommend this dealership abut also seeking out Marcos and Juan. Buying a car can be stressful and a long time but they’re working hard here and helping making your dreams come true.

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Name: P**** G*******
Date: 2021-10-21 22:19:59
Rating: 5
Comment: Cant go wrong here. Walked in with no expectations. Honestly didnt even think I would walk out with a new Truck. Wow, was I wrong. Moe, our sales rep was amazing. He was very kind, friendly and just made the 7 hour wait, yes 7 hours, seem like minutes. I knew we would be there for a bit, but that long was only cause they worked every which way to get me where I wanted to be with the F150 I wanted.Juan, was very good at working with his people behind the doors to make a long time dream of mine come true. I am now the owner of a new 2021 F150, with payments that fit my budget, along with a great experience. Everyone there was friendly, attentive and just supremely amazing.And to be completely honest with you I have never been a fan of Ford, Ive always been a Chevy girl, but everyone at Performance Ford turned me to a Ford Chick.Thank you Moe, Juan and the finance people for going above and beyond for this, my business and I thank you.

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Name: C******* P***
Date: 2021-10-11 16:28:28
Rating: 5
Comment: Anthony Puno and the team went above and beyond to troubleshoot my car (thanks also for the car wash). It turned out the transmission module needed to be replaced and thankfully, it was covered as part of a recall. I highly recommend letting them service your Ford vehicle and will absolutely bring my car back to them in the future - - way, way, way in the future : )

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Name: K** R***
Date: 2021-10-04 14:36:03
Rating: 5
Comment: The staff and Joshua we very helpful and friendly. Joshua worked with us & compared & the met prices of COSTCO for my 4 new Michelin Tires. Fords price was just alittle more. They look Awesome!

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Name: M*** M***** (***** B*****
Date: 2021-09-19 23:42:27
Rating: 3
Comment: I took my truck in for a oil change and it looks like they did a fair job. The reason for the 3 stars is my truck has never leaked oil. After Ford changed the oil and I parked my vehicle overnight there was a oil spot. After further investigation, it looks like they let the oil drain across the cross member and didnt clean it up very well. Just sloppy workmanship. I will be keeping an eye on the oil spot to see if it gets worse.

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Name: M**** K***
Date: 2021-08-04 07:02:25
Rating: 1
Comment: Never been baited and switched as hard before in my life than at Performance Ford for a Mach E. I went to go buy one, they wanted 5k over MSRP. I told him from the beginning that I wasnt paying a cent over MSRP and he said he could work it out and match my Carvana offer. After a test drive, lo and behold when he tells me he cant match my Carvana offer (-5k) and theres 3k in dealer add ons. I was like ok and got up and the finance manager ran and caught us, told us he could match the Carvana offer but the dealer markup would go back on. So its a net gain of 0 but now I have to pay taxes on the 5k? Didnt say anything and walked out. Guess were buying another Tesla.

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Name: R***** R******
Date: 2021-07-29 21:02:49
Rating: 5
Comment: Took my 2018 Ford Fusion Hybrid for an oil change. Service department agent Ray Schuette quickly handled the intake process. When my car service was completed Ray provided me with detailed information about upcoming service I will be needing for my tires on the next oil change. Ray was professional and made the process seamless. Thank you Performance Ford!!

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Name: O***** T**
Date: 2021-06-29 21:24:06
Rating: 1
Comment: I believe they paid for many of the good reviews. SO DONT BELIEVE IN THE 5 STARS.DONT BUY CARS HERE!You can see so many bad reviews under. And mine is one of them. They deleted my reviews but Ill still repost.Mine is overcharge scam.This had me totally twisted. I havent seen anything like this before. You gave me a GOOD lesson.

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Name: S**** R******
Date: 2021-06-25 00:32:20
Rating: 5
Comment: Havent had a smooth transaction in a car dealership in a long time. Moe is an awesome man, very funny, and very honest. I came into the dealer knowing exactly what I wanted and between Moe and Zaid they made the deal happen!!! I could not be more happier! I highly recommend anyone in the market looking for a new Ford come here to Performance Ford!!

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Name: T**** A******
Date: 2021-06-15 21:39:25
Rating: 1
Comment: Officially tried four times to get in contact with finance.Bought a 2021 Ford Ranger and a service contract which they said I could cancel at anytime. I wanted to cancel it.1st time call they sent me to service and then they tried to get me to finance and it disconnected.2nd time call they were in a meeting and told me to call back.3rd time call they transferred me from sales (after I called finance) and it dropped out.4th time by email no one has gotten back to me.Very dissatisfied with this. I liked the truck and while I had to haggle down the price a ton and still feel like I paid a premium to have no one help is sad.I will contact Ford direct as they say if I can’t get the dealer to help to deal with them.Luckily I have proof of all the interactions.

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Name: e*** l*******
Date: 2021-05-21 18:27:55
Rating: 5
Comment: Yara was amazing. Her and the other salesman went above and beyond in order to get us into new car. We thought it was impossible but then they came in with answers and now we are the proud owners of a new car. Great customer service!

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Name: J*** X**
Date: 2021-05-20 18:39:33
Rating: 1
Comment: Worse dealership ever. Sales are cooks please double check your numbers and added options carefully. The also charge $500 Lease Buyout fee on top of your residual amount on your contract. Interest rates are ridiculously high even with a great credit score. They make money by selling service contracts, gap insurances, and finance charges. Please beware!After the sale is done, their finance staff never picks up the phone and their voice mailbox is full. Been calling 2 weeks straight... it shows you how much they care about their customers after sale.

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Name: A******* R****
Date: 2021-05-17 19:06:43
Rating: 5
Comment: I believe that Joel is one hundred percent the man to go to if anyone is looking for a car from Ford. The transparency he had given us was very much appreciated and he definitely left an impression on us, he did his best to give us our dream car. I can’t see anyone more fit for help getting a car right there and then. He definitely had our best interest at heart and super informative. THANKS AGAIN JOEL.

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Name: O* S*****
Date: 2021-05-13 18:20:34
Rating: 1
Comment: If i could give it 0 i would !They can DEFINITELY get you into whatever car you want . Problem is they cant back up the services that they sell you !Ford explorer st is falling apart and i cant get replacement parts for itDealer is incompetent ! They couldnt even fix my ac seat ! The truck is 11 months old since i got it !!!!!!Definetly contacting consumers report and better business bureau !This truck is costing me an astonishing 72k ! I should of bought a kia with this kind of build quality .. and to top it off i seen the commercial after i got the car .. further proving this dealership is a shhh#$% wreck !0/5 going to dodge !Ps check out the passenger pillar on 1st pic compared to the driver side pillar on the lastTruck has 19000 miles btw !!!

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Name: R*** C**********
Date: 2021-05-09 16:00:09
Rating: 5
Comment: JOEL!!!! This is the salesman you’ve been looking for! He’s honest and upfront which is such a huge relief while buying a vehicle for the family! He’s not your typical “Car Salesman” and that’s RARE. You can tell he was raised by good parents and all he wants to do is HELP you. I bought my DREAM TRUCK (2020 F250 Super Duty) the other day from him and the experience was awesome! Ask for JOEL ESPARZA! You won’t regret it! Tell him Raul sent you 😉

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Name: G*** G*****
Date: 2021-04-29 21:32:41
Rating: 1
Comment: Went there a couple of days ago had agreed on a deal but there was an issue with the bank on my trade in. A day later I resolved the issue with the bank called them back let them know I was able to clear it up and was ready to make the deal! They call me back telling me the new bank required me to get the gap insurance and extended warranty or they wouldn’t finance me! I guess Michael didn’t hear when I told him I sold cars before and I know the gap and warranty have nothing to do with the banks! Thats how the sales managers make commission!! Funny how the day before they kept telling me they weren’t making a dime on my deal and the deal was approved! They were even detailing the car for me!! the next day the only way I’d get approved was adding gap and warranty which made my payment go up 100 dollars! Maybe someone should let them know that practice of forcing those warranties and gap is illegal! But I will be reporting them to the bbb and Dmv!

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Name: c********
Date: 2021-04-26 18:58:40
Rating: 1
Comment: I inquired about a 2020 Ford Ranger this morning. I was contacted by Michael Aragon the internet sales manager. Michael was condescending and lacks professionalism. I don’t think it’s appropriate to refer to a stranger or customer as my friend. “Do you know the factory is shut down until September? Good luck my friend.” Was the response I received when asked about the price and it being last years base model. Merely asking him questions about the price resulted in him wanting to end the conversation twice. I did not feel I was being treated as a customer but instead as an annoyance. Seeing as I was still interested in the vehicle, If I do end up making a deal with WC Performance Ford I refuse to deal with Michael as I’m sure most of the associates are more respectful.

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Name: J*** F***
Date: 2021-03-06 00:43:02
Rating: 5
Comment: I was very happy to see the new General Manager with the hardcore attitude of these are my customers! Make them HAPPY. This new car Manager is really shaking things up at this Dealership to make the customers happy. Thank God as it was needed. This is turning out to be the best place to buy a car. He fixed my service issue and did it with a smile. The owner brought in a new manager to turn this car lot around and this guy is dynamite. Fantastic job Mr. Manager. You are on the right track making customers happy.

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Name: N****** B*** P***
Date: 2021-03-04 18:28:28
Rating: 1
Comment: Do not buy from this place. I purchased a new 2020 mustang gt off the showroom floor and it has damage to the driver door and they still havent gave me my second key to my new car so I have only 1 key. Very inconvenient. Have tried calling and going in in person and they are no help at all. The people there get fired or moved everyday so when you go back nobody will know who you are talking about and they will not bother helping resolve a simple problem. They owe me a key and need to fix damaged driver side door. Nobody helps . Stay away and buy elsewhere to avoid the problems and headaches. Not to mention all the time wastedWill be taking my complaint to corporate now to see if anywhere listens

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Name: C**** B******
Date: 2021-02-26 06:15:20
Rating: 3
Comment: 2-25-21Sales people were great! Sales Manager was good, but will always act like a Sales Manager to make profit for the dealership and will do what it takes to win for the house.My sales lady was awesome!! Thank you for being YOU!!I went in knowing my numbers and simply wanted to see if they matched them.Everything went great until I got into finance.Despite being pre-approved via. a credit union with an awesome rate. Finance guy tried luring me in to a higher month and higher percentage rate. Luckily, I caught it and was not just going to stay silent. He eventually showed me the screen and somehow my 2.44% at 60 months appeared. Which he tried saying I could only get a 2.74% at 72 months (Ridiculous). He even dared to say ( its only $5.00 more a month) Yea, but those $5.00 a month for that longer term add up buddy!!!Lastly, do your homework and know what cashback rebates are being offered through-out various dealerships in your area and from Ford.com.Sales Manager was trying to tell me my $750.00 education code was not combinable with the already dealership old stock discount and rebate from ford. He eventually accepted my code while in finance. It appeared it was the first time he has even seen the print out slip with the voucher code for the discount until I kept bringing it up. Do not stay silent and remember you are the customer! Ask for water!!!In all, it was a good experience because I knew what to expect and what they would try to pull. Do your homework, tip your car detailer(s) (Thanks Jose-you need a raise) and get a good deal people!!Goodluck!

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Name: R****** T****
Date: 2021-02-21 21:03:57
Rating: 1
Comment: While assisting my daughter and son-in-law Mr. and Mrs. DelBosque purchase a truck, we had a horrible experience with Performance Ford in West Covina, CA. They sure lived up to all the poor reviews on Yelp, Google and many other sites we saw prior to our experience. We still decided to try them because we saw a used RAM truck we were interested in for an advertised for $45,841. Prior to going in we negotiated a price of $43,900 in writing via email/text. The following day we drove 3.5 hours to go in and test drive the truck. Later we sat down and offered $43,400, ($500 less than the previous agreed to written price). Our sales rep Michael Aragon insisted that he didnt want to waste his and our time and didnt want to present the offer to his manager. We became frustrated with Michael and his arrogance because he was not at all helpful, or customer friendly, nor was he willing to present our offer. After asking him multiple times that we speak directly with his manager he finally went and then returned with Sales Manager, Sam. Sam discussed our offer with us and made it clear that he didnt have anymore room to reduce the price on this vehicle. So Sam asked us to discuss it among ourselves and after a few minutes we agreed to purchase the truck at the email/text price of $43,900 that Performance Ford and Sam said he would honor and reaffirmed because we had it in writing.Michael then started the process with us filling out the credit app which we knew would not be problem since we have an excellent credit score over 810 and we were already pre-qualified with our CU. Michael took drivers licenses and proof of insurance to make copies. A few minutes later manager Sam came back and confirmed we were approved with an int. rate of 2.49% and said we were in line to meet with the finance guy to complete the contract. Michael later came back and said that the truck was going to be washed and fueled. As we waited some more Michael became suspiciously distant then after about 20 minutes he came back and said we were next in line to meet with finance then walked away. Ten minutes later Michael returned again and informed us that he had Bad News. He said the owner of the dealership did NOT approve the sale of the truck and had cancelled the sale. This sounded ridiculous so we asked to speak with manger Sam. Michael refused to call Sam back so I decided to walk into the manager bubble area, to ask Sam what had just happened! All Sam would say is that he had no control over what happened and that the dealership owner, (who was not at the dealership), called him and said the deal was off. Not only was this shady but we were very disappointed that they ran our credit without willing to sell us the truck. They misled and misrepresented a price they affirmed in writing.These guys truly lived up to all the other poor reviews, absolutely the worst and an embarrassment to the Ford Corporation who we will be contacting and filing a complaint with on Monday. In addition to Ford we will consider filing complaints with Federal Trade Commission and the Better Business Bureau.Dont believe their lying response to every poor review when they say that this dealership is under new management since then. They are the same despicable lousy managed dealership as per the reviews. We should have believed the reviews too. Sam, Michael, you two are the perfect example of why the car sales industry gets a bad name.Performance Ford West Covina, CA, is simply THE WORST!

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Name: M***** F*****
Date: 2021-01-29 19:10:58
Rating: 1
Comment: The service department is incompetent and overwhelmed, and their Sales Team have very shady tactics.I hate the unprofessionalism and lack of responsibility that the staff here feels.It is clear to me that the new owner is NOT aware of the blatant mistakes made in their service department.What surprises me the most is that they don’t realize they are not the only dealer in town and yet it is almost as if they want to have no business.I came down to Chino Hills Ford and was treated with respect and courtesy! Pedro Perez was very helpful and made getting an oil change a pleasant experience. What a Night and Day difference!!!

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Name: A***** K
Date: 2021-01-24 20:31:36
Rating: 5
Comment: Good dealership, gave me a deal I was happy with, did not waste my time, and stayed after hours to finish the paperwork. Thanks!

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Name: z***** 9**
Date: 2021-01-20 00:13:39
Rating: 5
Comment: Isreal and Zaid were completely awesome. I wasnt expecting to buy a car from them simply because this was the first dealer I went to and I was only going to test drive and get a general sense of how much a 2020 ranger was gonna cost. After initial test drive and talking to Isreal and Zaid they worked with my financial situation and offered me a deal that I couldnt resist. Very friendly environment and didnt feel pressured at all. Thank you so much Performance Ford. Would highly recommend this dealer.

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Name: M**** A*****
Date: 2021-01-10 04:44:38
Rating: 1
Comment: Do not buy from this dealership. Bought a 2020 Ford Mustang. Finding out the next day it was damaged and with electrical problems. Have tried repeatedly to try and have the issue resolved but my sales guy Alex was giving me the round around telling me I will let my managers know and will follow up with you. I even showed up a few times in person only to tell me I cant be helped at the moment. That Ive should of checked the car before. Ive bought cars from other dealers and never experienced such bad customer service experience. I know the owner will read this, and sure hope he calls me personally if I get a follow up someday.Yeah ok owner. I called ur dealership ship. Nobody by that name works there so I was told. Just a bouch of lies. Still couldnt get help getting this issue fixed. Your employees are no good. Ive submitted my complaint with corporate Ford. Nobody should buy from this place.

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Name: J****** Q******* B******
Date: 2021-01-06 00:09:44
Rating: 4
Comment: I purchased a Ford F-150 from Performance Ford this past weekend. Our salesmans name was Joshua and he was absolutely wonderful. He was kind, helpful, and generous - the first nice car salesman Ive ever met.The truck was listed on CarGurus at $21,735. It was a great price - but at the end, there was an extra charge of $1,300 for Stargard Vehicle Theft Protection/GPS system. There was no option to take it off because it was already installed in the truck. If that is the case, it should be listed in the original price. $1,300 is a lot of money to be thrown on at the end for a service I never wanted. Im assuming this service is installed on all the vehicles, so just be aware of that if you buy from this dealer. Other than that, Im happy with the service that was provided and especially happy with the salesman Joshua.

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Name: M******* A****
Date: 2020-11-27 21:36:41
Rating: 1
Comment: I saw a CPO car I wanted to test drive, so I went out of my way to see it. Eventually I decided to get a lease instead, and take advantage of the $219 a month Black Friday deal.Originally I was told $219 a month with $199 down. Then I was told $219 with $1999 down - I thought I misheard him the first time maybe? Then the car he showed me and I agreed to buy had a sunroof and would only be $20 more expensive.They run my credit, suddenly $299 a month with $2k down and I would have to pay taxes and fees! I said no! Show me a car that will fall under $219 a month -- they dont have any! On black Friday they dont have their black friday deal car?I called Galpin and Glendale, and they are both doing $219/month $0 down on the 2020 Fusion Hybrid. I have an appointment with them tonight.

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Name: M** R**
Date: 2020-08-25 22:43:00
Rating: 5
Comment: Great store to buy from a family member was looking for a truck and reached out and spoke to Joe the GM Very cool guy and straight forward. He gave us the deal we looked so long for. The treatment from beginning to end was great. No complaints! Would definitely recommend Joe and his team for any of your needs. Thanks Performance Ford!

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Name: a*** t***
Date: 2020-08-25 13:52:35
Rating: 1
Comment: Worst customer service ever from a dealership. I had a promotional email interested in taking my car that was lease here back early. Tricia was suppose to help me. I sent her all my information and she was suppose to get back to me once she spoke with the manager. Few days pass no response. I finally got a hold of her and she said she will get back to me because they were busy. I was understanding. 2 days later, I called back and left a message. No response. I called to speak to another person, didnt get his name but he said he was a MANAGER. He didnt seem to be helpful and patient and erupted hung up on me without letting me talk. It seem like because I wasnt interested in purchasing a car or trading in my lease. All I wanted is information regarding my buyout for my lease. I do not recommend getting a car from here since they dont value existing customers and I will not be returning here. Yelp past months 1 star reviews from others pretty much sums up this place.

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Name: G* P******
Date: 2020-08-10 22:26:12
Rating: 1
Comment: This is worst dealer that I ever go. I would give negative star if available. Don’t go there. It will be a waste of your time. Sales person lies to the customer in order to trick customer buy very expensive vehicles!! Saying I give very very good discount while in reality the price is more expensive than the listing price. Very rude! Be aware for the details and rates before you sign any contract! The sales person, manager and financial department gives misleading info, trick customer buy vehicles!!! Unhonest business practice!!

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Name: M**** G***************
Date: 2020-08-07 02:40:57
Rating: 1
Comment: I have been coming here for service for 4 years and this past weekend I took my car in after making an appointment. Then I get no information on my car until the 4 days later. I tried calling to get an update and they said my service rep was not there so they could not help me. No managers we available and I left a message with no return call. Stephanie was very nice and helped me get the corporate complaint number after running around trying to get me answers. She seems to be the only one with customer service in mind. So I went out an bought a Mazda after 8 years with Ford.

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Name: R****** V******
Date: 2020-07-29 16:22:39
Rating: 2
Comment: Some of the service advisors there are not friendly, and it seems like they don’t put customer service as their main goal. I had to call multiple times to my service advisor for a update on my car to only talk to a different advisor after a 5 hr wait for an oil change. I know they’re in a transformation period with new management but this isn’t a good start.

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Name: A***** H********
Date: 2020-07-23 01:36:10
Rating: 5
Comment: Cleanliness 5/5: this dealer is exceptionally clean. The restroom was fully stocked and had hand sanitizer as well as soap. The floors were spotless and the sofas and tables in the lobby were also clean.Staff 5/5: my car was in service. Anthony was very kind and he kept me updated through the whole thing. Afterwards he went through my check up and told me everything my car needed and how much everything costs. I couldn’t do everything in one day so he told me the most important first and we got that done. I like that I got a copy of everything so I can remember for next time.Overall: I am happy with my experience. I didn’t feel any type of pressure and it was exactly what I expected. Would recommend this place to others

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Name: s**** l********
Date: 2020-07-21 20:56:51
Rating: 3
Comment: Very underwhelmed with my experience. Purchased the brand new F250 powerstroke over the phone and had the contract “overnighted” to me, which was great. Mind you, the dealership was 400 miles from my residence but they had the truck I wanted.After speaking with the sales manager and texting my sales lady to let them know when I would pick up my pickup, both were a no show when I arrived. My sales lady told me she wanted to be there when I took possession and she had the second “fob”, never answered any calls or texts from me. The truck was washed for what seemed like “longer than it took to build” and was finally handed off to me- - -withONLY ONE FOB! I started to exit the lot and noticed...NO FUEL....after being assured by an associate that it would have a full tank. Not only did they fill it but had to check tire pressure because the dash indicator was on for low tire pressure. DID NOT receive: the standard floor mats (which should come with the vehicle even though I paid for all-weather mats), the adapter for the class 5 tow hitch. Also the splash guard, which is located beneath the front bumper/grill and goes across the front, had been severely scuffed in several spots.None of the above was a “deal breaker” as I needed to get out of town and drive 400 miles back home, but I believe all the aforementioned should have been checked out before I showed up as they knew when I was going to show up.Thanks for listening - Svend LPS. The salesperson really did not show up nor ever contact me! Unbelievable. I had to call and demand that my second key fob be sent to me, expedited.

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Name: M**** V********
Date: 2020-07-17 19:44:36
Rating: 5
Comment: I brought my fusion in for service last week and my car is running great. I love that this place always has good coupons. The new ownership has really cleaned up the place. I noticed the bathrooms are much cleaner and the staff is so much friendlier as well. Ive been coming here for a long time so I decided to introduce myself to the new service manager and he was very personable. I feel like my car is in good hands here. Anyways, I had some of their yummy coffee from their cappuccino machine while I was waiting, read a couple magazines, then watched some netflix. Ashley called me a couple days later to make sure everything was to my satisfaction, which I thought was very nice. Hope all my experiences continue to be this way. Thanks guys for helping me out.

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Name: p******** r********
Date: 2020-07-17 02:02:16
Rating: 2
Comment: I was very much disappointed in this ford dealers customer service. Right off the bat, salesman thought I was there looking for a job. Never offered a how are you doing today or even a smile. As soon as we walked, I knew I’d be leaving unhappy. All I kept hearing was why they couldn’t help me get into a car. The only reason I was there was the Facebook advertisement, With all these great deals and promotions. That was a lie. Will stick to dealership I’ve been going to for years. Where am always greeted with a smile.

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Name: S******** N******
Date: 2020-07-14 17:18:50
Rating: 5
Comment: Just bought a new escape here last week and so far I’m loving it!! I can’t wait to take it out for cute little trips with my friends.. but to the good stuff. Place is clean, staff is very nice, and the whole process was to the point, and I was able to get all the information I needed online. So it was pretty cool to just come in and test drive and just know yes this is my car without having to sit there and negotiate for hours on end. I would highly recommend buying your car here.

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Name: E****** A***
Date: 2020-03-01 08:46:19
Rating: 1
Comment: Dont ever come to this dealership. All the negative reviews here are legit and true based on customers experienced. I personally had a bad experience recently on these people with no sense of professionalism. Im pretty sure you gonna regrets if you visit and get your car here!!!.This dealership dont deserved even a 1 star review. If I could give a negative review, I will give this dealership a negative 5 rating. Thats how worst these people working on this car dealership from top (sales & finance manager) to bottom.Warning! The old man manager of the finance department is the most B.S. person Ive ever met. Dont trust him of what he gonna say and promise because hes a liar person and he will play around the customer.

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Name: J**** M*******
Date: 2020-01-08 21:31:55
Rating: 4
Comment: I have all the maintenance on my Explorer done here because I originally purchased it from this dealership and of all the Ford dealerships around me, this one is opened earlier than the rest. The maintenance department is very straight forward and dont try to sell you unnecessary work or products. Ive never had any complaints about the work. You get your car back washed, and as clean on the inside as you left it.

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Name: T*** D*****
Date: 2019-12-31 22:24:21
Rating: 1
Comment: This place has the worst customer service I have ever encountered in my life. It took me 40 days to get a title transferred to indiana to get my truck registered... Viviana in the title department I have no clue how she still has a job.. its like u get paid to do your job and she had an issue with that. I called her over 10 times and it took me asking for a manager to get in touch with her. I absolutely do not recommend you go to this dealership please stay away.

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Name: R*** S*******
Date: 2019-09-19 18:59:43
Rating: 3
Comment: Nearly $2000 for a non-optional security system I didnt want. Another $2000 or so for a service contract I also didnt want. Im not a haggler. I would have happily paid the asking price plus sales tax and DMV fees on the used car I was interested in. I was told that theyd be losing money on the sale without the after market options being added on. I insisted that they surely had paid less for the vehicle than the base price they were asking from me and that they would not truly be losing money, the only money they would be losing is the money they theoretically could have made if I paid what they wanted me to. I walked away from the deal because they refused to let me just pay for the car.I did give three stars because Javier, the salesperson, was awesome. He was extremely friendly, knowledgeable, and an excellent driver. He tried his best to make us happy, but the person he had to answer to wouldnt budge. As far as car dealerships go, it was lovely and pretty much what I expected and if I had wanted their security system and their service contract, everything would have been perfect. However, I had my financing prearranged and the numbers guy just refused to work with me.

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Name: N*** R
Date: 2019-05-05 21:01:08
Rating: 1
Comment: Went in Friday night after work to discuss options for trading in a lease that was ending. Went home and thought about it, called the salesman (Warley) the next morning (who was great) and set an appointment for Saturday, yesterday. Everything was great until the sales manager got involved. He was all over the place on pricing and his sales tactic was to keep us there as long as possible talking gibberish. Totally wasted our time and at a certain point I just got up and excused myself after about 2 hours of listening to his blabbering. at one point he told me Inflation is here and youre going to have to man up and accept a higher payment. The only options he gave us were clear downgrades to the car we already lease at a higher payment. Also, each vehicle they showed us had scratches we had to point out and once we did it was well well give you a deal. I have perfect credit and theres no excuse for this. Also, my wifes lease is up the same month and they would have got a 2nd lease out of us. Right after this I drove to Ford of Montebello and within 2 hours I left with the car we knew we wanted all along. No haggling or bs, they just laid out options and I picked one at an agreeable price. Ive called a couple times to get the sales managers name but they know Im leaving them a bad review and just transfer me to a salesman. Time is valuable, dont waste it here. We got my lease, my wifes lease, and my sister in laws purchase all going through ford of Montebello now because West Covina wanted to make a quick buck.

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Name: r***** p****
Date: 2019-04-12 03:38:40
Rating: 5
Comment: Awesome experience here at Ford West Covina!! I was having such a horrible week, going in to get my old car fixed & Edwin went above & beyond to get me out of there with a new car And a GREAT deal. Thank you Edwin, Johnny, & Allen for everything! Walked me through the process & were patient since I went in unprepared. Everyone was kind to both me & my mom & brother. Definitely will be referring every one looking for a car here. Thank you guys for giving me a good end to my horrible week!

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Name: K******* P****
Date: 2019-04-03 19:14:50
Rating: 5
Comment: Update 4/2/19: My lease ends in a few months and I had seen they had a car on their website that I loved. Came to just check it out and see if it was on sale for that price, their system did have an error at the store however, they were really great to honor their online price. I was helped by Carlos Verdugo, he was really nice and straight forward. I wasn’t planning on purchasing the vehicle that day but I really couldn’t pass on the offer, I had the chance to speak with their General Manager, Johnny Han, he was very down to earth and helpful in so many ways, I truly appreciated it! Their finance guy, Allen, was also so nice I was a bit worried as last time I didn’t feel too comfortable with the guy from before when I signed for my lease, but Allen really made the whole process simple and was really friendly to talk to. Overall, I would definitely come back and deal with these guys, I can’t thank them enough!Came here as a first time buyer, Jesus Maria was truly nice and very helpful. He treated my mom and I very well and was not pushy. He also speaks Spanish which is a plus, especially for my mom, very helpful to explain all the details. I ended up leasing a car, however, he made the whole experience not as stressful or frightening as I thought it would me. Definitely come to Ford of West Covina and ask for Jesus Maria.

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Name: J** W*******
Date: 2019-01-30 19:33:10
Rating: 5
Comment: My extended warranty had just run out and my Transmission was failing miserably. At many shops, the above words would likely accompany a one star review and a whole lot of hating. Thats not how my experience ended though, thanks to service manager Shannon and his team of mechanics though. Shannon was able to fit all my repairs into a recall service.The result was I had a completely new transmission installed in a single day and paid... not one penny. These guys rock! Highly recommended.

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Name: J**** F
Date: 2019-01-29 02:45:57
Rating: 1
Comment: My family has purchased three vehicles here at Ford. We didn’t have a problem purchasing. The problem was at service. My mustang had a recall in the door latches. I took it in and they replaced them. Shortly after leaving the windows made a sound as if the window was rolled down. Took it in again and they “fixed” it. Took it in once again for the same reason and for a noise the engine was making. They stated they had to hold on to my car for a month to take a look at it. It was well over 2 weeks and I heard nothing. When I called they haven’t even begun to work on it. I then called to end all work that I would go pick it up. Go to another Ford dealer for service. Do not come here.

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Name: C********** M****
Date: 2019-01-21 20:20:10
Rating: 5
Comment: So here is my story, I just got a new Ford fusion and I was driving on the I-10w and I blew out my tire on the bad construction done on the freeway. I had my car towed to West Covina Ford because it was the closest dealer and customer service told me to. Since it was Saturday they couldnt work on it until Monday. Monday morning comes and Shannon contacts me about my flat and get permission to fix it. It was done in an hour on mok day which to me is amazing. I get there with my mom who was my ride and Gerardo greeted us and helped us be comfortable. Shannon who is the service manager called the warranty place that covered my tired and was on the phone with them for an hour! Finally everything was good to go and I was on my way. Shannon was amazing, that dude is a saint. Thank you guys so much for everything. 5 star service and work!

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Name: D****** W******
Date: 2018-11-19 05:09:13
Rating: 1
Comment: Never again! They had my car for 6 months on a waiting list. Never called me to update me on the problem or when it was going to be fixed. By the time they got to my car they fixed it in ONE day, but they broke the hood latch so I had to go back because I was not going to pay to fix something they broke! It took them another MONTH to complete the task. They tried to charge me extra money but I refused because of the awful service I received. When I left they replaced the service department manager and got rid of the guy in charge of my problem. Who knows if theyre better now but I advise going somewhere else!!!

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Name: M** M
Date: 2018-11-16 19:35:08
Rating: 5
Comment: Im very happy with the level of service I have received here at West Covina Ford. I was able to schedule an appointment that fit my calendar. Dropped it off at night, received a call with a voicemail. I really appreciated the professionalism. Many times I cant answer the phone. Due to my work schedule, arranged a payment over the phone, and a later pick up. My car looked great after being washed.

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Name: J** Z
Date: 2018-11-01 07:12:13
Rating: 1
Comment: Purchase was as smooth as one could expect. Staff was very polite.***Update***I changed my rating due to the fact that they did not pay my trade in off as agreed. They themselves called for a 10day payoff then decided to wait 18 days to write the check and mail it. My old finance company contacted me requiring me to pay the difference. NOT GOOD BUSINESS PRACTICES BY THIS DEALERSHIP

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Name: B******* S
Date: 2018-10-09 22:44:16
Rating: 4
Comment: I drive a company vehicle from ford. I was told I needed to purchase wipers for the vehicle from a ford dealer since it required a special clip. I went in to ask about the process or what i needed to do since it was a company vehicle. Cashier guy was helping someone when I walked in. He was with them for about 20mins. I was waiting patently but a Hello Ill be right with you would of made it a lot of a better wait. At least ignolage the customer and make sure they are waiting in the correct line. Place is pretty big and divided so knowing where to go would be nice. Glad I was in the correct line after waiting 30 mins. Also cashier and team members should be trained on how to handle company Fleet vehicles and knowing how to process the service fleet card. Once he finally went to ask someone they told him how so that was great news. Its a company vehicle like I stated so we arent allowed to service the car or change anything out including windshield wipers ourselves. Everything is done for us and charged to the card /company. Again the cashier guy didnt know how the process went. I pulled up to the service station and was told they could do it for me. The service manager or employee cracked the window and caused it to shatter since arm slammed down without protection well he was swapping wipers out. He was very nice and I felt bad that it happened not sure if there is a safer way or a practice that can be done to protect this from happening again. Maybe a towel or something to protect in case arm slams down on accident. He asked his manager what he needed to do to handle the situation now, Im guessing he told him to take my name and number and vehicle information down and contact an out sourced contractor to replace windshield. The next day the windshield company contacted me about fixing the windshield and scheduled a same day service. Shannon of Ford dealer was nice enough to approve windshield replacement in a timely fashion which was great. I would definitely return to this Ford dealer since they take responsibility and ownership but I would like for them to be brought up to speed with how to process Fleet accounts so that its a much smoother process for us driving company vehicles. Thanks again Ford. Good service once it was all resolved. Remember ignolage customers when they walk in. Helps tremendously.

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Name: R***** K****
Date: 2018-09-17 19:46:24
Rating: 1
Comment: Extremely BAD !!! Will never ever do the mistake of going to Ford of West Covina. And also will make sure that, none of my friends or colleagues deal with Ford of West Covina nor their Service Center.Got a vehicle with very poor quality tires, which worn out completely within 1.5 years (with usage only 4-5 times week, that too within 15 miles per day), Battery had to be completely changed in this time, And already showing signs of Engine Issues too. This whole company is making fool of their customers. Stay away from them if you want peace of mind after getting your car.And specially, Carlos from Service Department. Very irresponsible service guy. I was following up regarding my battery and tire issues, he was supposed to give a call back to get it changed, kept me waiting for more than a month. Had to escalate the issue to several levels to get the tires changed. And for such poor quality tires from their end, they made me pay huge service charges, and on top of that, had to pay tax for the tires which is their responsibility. Completely FED UP with them !!I do not want anyone else to go through this mistreatment.

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Name: M***** H*****
Date: 2018-09-12 01:57:00
Rating: 5
Comment: I had a great experience buying my first car, there were not pushy or angry salesman to deal with, Giovanny and Alex were very friendly, even Alberto (financial guy) was very clear and helpful explaining all the details in my contract. Thanks for everything guys. Happy owner of a 2019 Ford Mustang!!!

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Name: K***** A******
Date: 2018-09-01 02:01:10
Rating: 1
Comment: At first all OK, but that was a mistake. This is the real update review with this dealer. I get 2 new cars Black 2018 Fusion Energi Vin#*****176939 and White 2018 Fusion Vin#*****136757.Friendly management only so they sell you cars........ After over a month or before then you get Very bad service. This is my fourth expensive cars within the last 3 years and for sure it will be the last time Ill make this mistake again, I thought this new Management are better in the last one. They are all the same. All I can say I have now and had 3 years ago very bad EXPERIENCE with this dealer. too many mistake with the paper work I had to sign my lease over 4 times, over a month later and still they have not pay off my old lease for the 2 cars I returned and no longer own, my lease with Ford Credit never been late ever, and now August 31 I get 30 days late payment in my 3 credit agencies for car I no longer have?.This Management do not return calls back and they do NOT CARE (even Ford Credit complain to me about this dealer). That is the bottom line, stay away and do not make the mistake I made with INCOMPETENT MANAGEMENT AND CAR DEALER.My question is where the Owner for this dealership and why nothing been done yet to fix this managements?.

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Name: J*** V*** J*
Date: 2018-08-14 15:06:45
Rating: 1
Comment: This dealer is very bad with communication. A day ago I had inquired about a used vehicle I was interesting in looking. The following day early in the morning I am contacted by the dealer and told to make an appt and see the vehicle. So I go to the appt and only to be told the car has been sold.. this is really unacceptable because why would I be called to see the car and then suddenly just get there after a 45 min drive from my house only to be told it’s sold.. really don’t recommend going to this dealer, there are others that really value people’s time and communicate way better to their customers

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Name: C********
Date: 2018-07-02 22:47:31
Rating: 1
Comment: It takes a lot for me to give ONE star to any company or business. I try to understand the other side of business. So with that said I am not here to name drop any sales person. I will only share my experience. For a few weeks I had been emailing an individual on a car I was interested in. They had lowered the price with me. I called in to make an appointment to see the car. The individual was excited, and said theyd have the car ready for me to see when I arrived. I sent them photos of the car I was interested in. When I arrived they immediately showed me multiple cars that were nothing like the photos I shared. I mentioned it to the sales person and they just were really odd. First they said they sold it that morning, then my husband later caught them saying they sold it yesterday...Anyways long story short, they showed be a BASE model in the car I wanted. I became irritated, as there was STAINS all over the front seats, and a kids pink toy in the very back seat. (I wish I would have taken photos it was so sad....) After walking back to the same car I wanted to see the inside. For the 2nd time the salesperson couldnt unlock the back doors...They realized the car battery was DEAD!... I just told my husband it just wasnt the right timing.Though the salesperson at the end was willing to give a lower price I was just checked out... Of course you know the car isnt worth as much as you have it listed for when the stains were so visible and the battery doesnt even workHate to share this, but I will not be recommending this dealership to any family or friend. Happy to say I am a new owner of a FORD and I went with the Costa Mesa dealership!

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Name: H*** V*****
Date: 2018-06-12 22:51:14
Rating: 1
Comment: The worst experience I have ever had at a car dealership. When we bought out Ford F250 we went to sign papers. Got there at 8:30. The salesman kept saying almost done with the paper work. At 12:15 they called someone from there sister dealership to come and fill out paperwork.The salesman told us if you have questions or problems please call me. The next day I called about a few issues on the truck, no response. I called 5x and he never called me back.Purchased an extended warranty to have everything covered. Took it in and still had to pay $300.00 for items that should have been covered under the warranty. When I called them about it they said no warranty covers everything. Thats a lie. We have an extended warranty with For of Orange and it covered the same exact thing on the other truck we own.We bought the truck in March, in April someone called and asked if we could take the truck back because they forgot to have the truck smoged. You cant sell a car or truck in California without a smog!!!!I called yesterday 6/10/2018 to find out where my license plates were for the truck we bought in March. They told me that when service did the smog they forgot the numbers under the hood. (that was back in April)I asked the girl when was someone going to call me and let me know about this?????? She said she didnt fid out about until she ran a report and saw it on there. Two months!!!Really, you all need to get your act together and be more professional!!!!I have called the Ford Motor Company Headquarters and registered a formal complaint.This place needs to be shut down. If you read the reviews, for every one good review there are 6 bad ones.Beware of this place, DO NOT buy anything from Ford of West Covina!!!!

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Name: A***** F*****
Date: 2018-04-12 19:29:27
Rating: 1
Comment: Service Center Review: UPDATE: I have only had my car service at this dealer (thinking the dealer would provide best service to my new car). 10 days after my last service my car started making noises so I decided to open the hood. I found out my cars engine coolant was completely empty. Gone! How? They said it could be a leak. I took it back and got it tested. NO LEAKS!. Simply negligence by the technicians, that or they are doing these mistakes on purpose to take advantage of my warranty to charge for additional work. I would like to think its not the latter, but at this point I do not know. They did pay for all the worked needed at no cost to me, but the amount of damage done due to my car running with no coolant, and overheating cannot be determined at this point, as I am sure it will be long-term damage. I highly discourage anyone from getting their car serviced. (Pictures: Dirty oil 10 days after oil change, coolant empty)

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Name: J**** S*****
Date: 2018-03-21 16:58:32
Rating: 1
Comment: After having a recall done here, im literally afraid to drive my car. Ford of West Covina service department is NOT the place you ever want to take your vehicle for service. The technicians are extremely careless and do a poor job. A couple years ago I took my car in for a recall. Not only did they write on the painted finish of my year old vehicle, but they tore it apart and didnt reassemble it correctly. It took LITERALLY months to get them to fix what they had done and it was a complete nightmare. Fast forward to last week. I had yet another recall on my fusion. I figured since it had been a few years, it was safe to return. Wrong. Unfortunately, the inability to reassemble cars is the norm there. After I noticed they did not put the carpeting around my seatbelt back, I had returned to have them fix it. I was already unhappy because this wasnt the first time it had happened. First off, 10 days AFTER they performed the recall, they still hadnt closed the service ticket. So the service writer felt I was at the wrong dealer because her records werent updated. I had to sternly tell her when exactly I had come and that without a doubt it was this dealer who messed upAgain. So they fixed it by shoving the carpet in a crack and calling it a day. So not only couldnt they take the time to do it right the first time, but they couldnt even get it right the second time. I returned and told them it needed to be done correctly. The service writer, Norma, was very apologetic and the only decent experience I had there. If they are unable to reassemble a car, why should I be confident in their ability to perform a recall correctly? I am in the middle of contacting Ford directly asking if I can have it inspected elsewhere because Im actually afraid they did not do the job they were hired to do. At least not correctly. It is absurd that they can possibly get away with this. Since it had happened to me multiple times, I dont doubt it has happened to others as well. They have very poor standards for quality service. To top things off, Norma had informed her manager of my experience and he never once came out to apologize or even send so much as an email. I learned just then that there is no point in complaining to him because he simply doesnt care. Please, for your safety, do not have your car serviced here.

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Name: A****** G******
Date: 2018-03-19 18:55:04
Rating: 2
Comment: Even though they mentioned to me more than once that customer service is important, once the deal was set and finished my needs were pushed to the side. The rims installed on my bran new 2018 Expedition were installed with scratches, we reported the issue right away (the day of the pickup) to the store manager. I was told multiple times by two different managers that the rims would be fixed..........one week later I didn’t hear back from anybody. Me spending money to get this fixed is not the issue, the biggest issue was that the dealership could careless about me once they made there deal/commission! It is what it is but I’ll make sure to never go back and never recommend anybody to that dealer.I text the sales manager I was dealing with mulitple times (still have the text thread on my phone) and didnt hear back, I told myself I would give them one week to get back to.....didnt happen. I figured why should I keep texting them seeing Im the customer, they should be texting or calling me to make sure everything is ok. Bottom line is Im assuming they didnt take me serious on me doing the Ford Surveys or posting reviews but here you go.The two stars is for them actually having the Expedition trim that I was looking for.

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Name: T** V********
Date: 2018-01-15 02:38:59
Rating: 2
Comment: Could not get them to sell me a truck at the advertised price. I had to haggle and argue for nearly an hour just to get them to get close to the advertised price. (The truck and price was advertised on the dealerships website.) A note of caution: The salesman said that all of their vehicles have a security system installed. This is an added cost above the advertised price. When I told them I didnt want it they told me that they would charge me $200 to have it removed. This is classic bait and switch.I gave them 2 stars because the guy who gave me the test ride and demo of the vehicle was as nice as could be and very knowledgable about the truck.The price negotiation was painful. I finally just gave up and walked away.

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Name: A***** P****
Date: 2018-01-01 10:18:35
Rating: 5
Comment: Anyone looking to purchase a car should ask for Daniel V. he was a terrific salesman. He was kind and respectful. Most importantly he did a great job helping me purchase a vehicle (especially when no one else wanted to cut me a deal) this is the second vehicle I have purchased with this salesman and I will definitely go back for a third!

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Name: K** P****
Date: 2017-12-09 04:23:45
Rating: 1
Comment: This place is horrible and if you trade in a car, you better pray they do the paperwork correctly otherwise you receive all kinds of violatuons due to the new owner and the car still being in my name after 6 weeks. After phone calls and emails no one responds. After 6 weeks I finally talk to Mike Hernandez and he said hed call me the next day with a solution. Never heard from him. Guess Ill have to physically go to the dealership and get some response. This is ridiculous!

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Name: J****** H********
Date: 2017-11-21 04:59:34
Rating: 5
Comment: This place is awesome. My brother bought a car here went in looking for a 2017 a month before the end of the year because he knew we could get a great deal. Brian said they could get them almost as good of a deal on a 2018 and we didnt believe them. Sure enough two days later he drove off in a brand new 2018 for an amazing deal. If youre looking for a ford anywhere in the inland empire you would be crazy to go anyplace else. Go see Brian in sales or Carlos Gary or Mike and management you cant find a better deal

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Name: m r********
Date: 2017-11-21 04:33:15
Rating: 5
Comment: This place is awesome! Went to try and get a good deal on a 2017 model 1 month before the end of the year and ran into Brian who told me he would get me as good of a deal on a 2018. I didnt believe him two days later Im driving off in a 2018. these guys are unbelievable! If you need a Ford you would literally be crazy to go anyplace else. Take the word of a guy who shoped for a month and a half before finding West Covina ford. Go see Brian in sales or Gary, Michael or Carlos the sales managers you will not be able to beat with they can do for you

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Name: F****** E*******
Date: 2017-10-30 17:22:42
Rating: 5
Comment: I just purchased a Explorer Limited and the sales staff Edmond, Daniel and Laura at Ford of West Covina were very helpful in helping me decide what automobile to purchase. After shopping for almost a month and comparing prices West Covina gave me best deal. The salesmen were courteous, and found the car that I was looking for. I highly recommend Ford of West Covina for anyone looking to purchase a new auto.

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Name: L*** V
Date: 2017-07-07 23:57:12
Rating: 5
Comment: One of the easiest purchases ever for a car. Upon arriving, we were greeted right away, we explained what we were looking for and within minutes we looked at a couple of options, took a test drive and I found the one I loved. We received excellent service from everyone there. I was particularly impressed with their Sales Manager, Anthony Holguin, who made it a point to greet us, make sure we were comfortable with our deal and checked in throughout the entire process. We didnt feel like we were being pressured but ensuring we were happy with our purchase which made us feel even more like we made the right decision. Everyone made us feel comfortable and not just a number/deal. I would highly recommend ensuring speaking with Anthony H. to help with your next purchase. Love the new car!

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Name: E*** G*****
Date: 2017-05-17 20:32:18
Rating: 1
Comment: First things first we had a great experience with the two sales guys that helped us out Louie and Andrew I couldnt ask for a better pair of sales guys. Now to the bad part and why I do not recommend anybody buying a vehicle from West Covina Ford. The sales manager Edmund is very rude, pushy, and even threatened me. We started negotiating a deal for a used car and that is when he went from a really nice guy to being very rude. As we were negotiating he told me how hes worked at dealerships where they sell you a warranty that they pay 50% of the repair cost and when they do the work they double the price so in reality you pay for the whole repair cost. He was not happy that we werent buying the warranty and didnt want to pay for a paint protector called PETRA and we had our own financing. Edmund was also very rude to Louie the sales guy in front of me because Louie was getting info from the car for us and not at the negotiating table with him when we had a question about that PETRA he was trying to sell us.(Very unprofessional) After a long negotiation we finally came to an agreement on the price which included a free full tank of gas along with them paying 1/2 for a second key fob since the car only had one. I did a little research and called a few other dealerships and figured that as long as their price falls into the highest and lowest I will be fine. WC Ford was more than double the price. Advantage Ford quoted me $147.00 for the fob and $25.00 for the key that goes inside the fob and to program it $25.00. West Covina Ford quoted me $225 for the Fob and $144.00 to program it (INSANE). I told Edmund thats ridiculous and to give me half of the $197.00(Total Cost Advantage Ford charges) and I will save them and my self money and he said no he will pay half at his dealership. The only thing I can think of is how he said what other dealerships do with their warranty. We started to exchange words as he does not want to hear what I had to say. He also told me to back off or he would drop me so fast as he use to be a wrestler Threat Right. He said I threatened him and we were done. Now my threat was I told him they were not getting a good review on Yelp is that a threat??He also said I better get the hell out of his place but as I know that he is not the owner I said no and went to find the highest level person there at the time. I spoke to Johnny Han he listened to what we had to say and was extremely nice and courteous . He went to talk to the parts and service department and made things right. If it wasnt for Edmund this place would be a 4 to 5 star place. With Edmund at this dealership they not only face the risk or ruining their 40 years of good customer service but they also take a chance of a lawsuit with the threats and Im also concerned since he has access to all my personal information what will he do? I also filed a formal complaint with Ford Motor Corporation.

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Name: k**** S*********
Date: 2017-04-12 01:44:19
Rating: 1
Comment: Very Disappointing. I do not recommend their service department. Brought my Diesel in for a factory recall only. My truck was running great and had no check engine lights. Just wanted the recall addressed, which was a cam sensor. When I picked my truck up, I noticed it was running extremely rough. The service guy made no mention of anything mechanically wrong with my vehicle other than needed a new ICP sensor. As I pulled onto the road, my truck stalled and would not start. With the assistance of my personal mechanic, he got the truck running and we pulled it back into the dealership. The service department conducted a few minor checks and told me my #4 and #8 cylinders were misfiring. I told them it was not that way when I dropped it off and they told me it was, but failed to mention it when I picked it up. After days of going back and forth, I decided to take it elsewhere. When I picked it up, I waited 35 minutes to get the truck to find out they lost my keys. They said they would have new keys made and delivered the following day. They failed to get it done the following day and called me minutes before they closed. Very unhappy and poor customer service.

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Name: R***** B****** (****
Date: 2017-03-14 14:53:06
Rating: 5
Comment: Extremely friendly service department. Have been here several times without an appointment and they are able to get my oil changes done and even my front brakes. They also take the time for a courtesy wash, which is a plus. I will definitely return here when it is time for my next service and even when Im ready to purchase another vehicle.P.S. dont forget to sign up for the Ford Owner Advantage program while youre here!

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Name: N******* R**********
Date: 2017-03-13 20:10:04
Rating: 1
Comment: We came to this dealership to buy this truck carlos met us and showed us expensive F150 for standard short bed model for 35k and he said no more 8foot bed in production and it was lie and then came another sales person super rude and unprofessional . we left and bought truck from orange county ford dealer 13k cheaper and long bed 8ft .

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Name: k**
Date: 2017-03-08 03:25:41
Rating: 5
Comment: Great job Roger, mike and Juan. I will and have recommend your dealership to my friends, family and colleagues. Not pushy like most car dealerships. Professional and friendly staff. Everyone went over and above any other dealership I have ever done business with. An over all perfect experience.

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Name: C**** S****
Date: 2017-02-21 18:23:19
Rating: 5
Comment: Excellent experience at Ford of West Covina. I have purchased over 40 cars and trucks, including ten new Fords over the past 25+ years . I feel I got a great price and great service. I worked with Jose Sanchez and he was attentive and courteous and stayed late to ensure a deal was completed. I would have no hesitation coming back to this dealer in the future to by another car or truck.

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Name: J***** E******
Date: 2017-01-02 23:57:58
Rating: 5
Comment: Go to this dealership first! These people are absolutely amazing and really worked hard to find the best possible deal for me and my wife. Our sales associate was Kyle Matthews who is very knowledgeable about F-250 super duties, extremely professional, and very courteous. Even after we shook hands and paper work was being drawn up, they were still looking for extra rebates to help lower the price. They even called us THE NEXT DAY to offer another deal to lower our payment a couple more dollars. If you are looking to buy a Ford I highly recommend this dealership as my wife and I had a great experience and we drove away feeling we received the best possible deal. To compare, we had been to another Ford dealership in the SoCal area just the day before looking at the same style F-250s and that dealership did not even try to meet our budget. However, the people at Ford of West Covina worked extremely hard to find the rebates and finance plan that got us the vehicle we wanted.

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Name: J***** S******
Date: 2016-12-22 18:58:46
Rating: 5
Comment: Ford of West Covina had what I wanted, gave me the price I wanted at a great rate. Overall very satisfied with my purchase from them. Jasmin was a pleasure to deal with, seemed down to Earth, and made me feel like she was fighting for me. Im no expert, but also not a rookie when it comes to buying vehicles from dealers as this is my 5th new car purchase. This experience was pretty good. Although our time was short, Alan the Finance Manager was also easy to work with. Go give them a shot to earn your business is my recommendation.

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Name: C****** F*****
Date: 2016-10-14 18:32:10
Rating: 5
Comment: Alex the salesman was very nice and walked us around the car lot. I believe it was already closing time but he didnt rush us or make us feel uncomfortable at all. He is a very personable and respectful young man.The finance guy was also nice and straight forward. It was one of the best car buying experiences we have had.

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Name: P******* C*******
Date: 2016-08-31 18:50:15
Rating: 5
Comment: My husband and I purchased a 2016 Ford Mustang this past weekend at Ford of West Covina, we had a pleasant experience. My husband was able to take advantage of the 72 months at 0% and we got a good deal on our new Mustang. They have a wide selection of cars to choose from, new and used. The whole experience (after making a deal) was surprisingly fast, the finance guy was nice and quick. The general manager, Carlos was very friendly and helpful. We would definitely purchase another car from Ford of West Covina.

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Name: B
Date: 2016-08-27 02:10:52
Rating: 5
Comment: My car buying experience at West Covina fordI met Carlos Verdugo who helped me pick the truck i wanted and took it for a road test. I was impressed on how he knows all the features and the button / functions on this truck, very knowledgeable about the truck and answered all my questions. he stayed with me all the way till i was out the door.I had a great experience at West Covina ford, the people are friendly and thoughtful. I would recommend my friends and family to visit them.Brian.

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Name: L*** F*****
Date: 2016-08-19 15:34:46
Rating: 5
Comment: I have no words! This was the best experience ever. From the moment I arrived they were kind, no pressure, they worked with me on price. I got there at 4 PM and they stayed until the deal was done.. Offered food and drink. Roger and Jesus we just awesome!! The car was detailed and a full tank of gas. THANK YOU TO ALL OF YOU! Lisa

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Name: R**** M*******
Date: 2016-08-02 15:25:48
Rating: 5
Comment: I was hesitant to bring my new Ford Fusion to Ford of West Covina due to my past history with the previous owners of this place but I decided to try it out since its so convenient to my home. I got a basic oil change and had them do a 10k service. Also, the engine light had went on and so I had them take a look at that issue. In the past anytime I would walk out of getting my car serviced it was like I would walk out with another problem on my car. This time the service manager really knew what the issue was right off the bat. He took care of the issue within about 4hrs so awesome! Im glad I gave it a second chance. Thsnk goodness for new ownership, and professional employees!

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Name: J*** A******
Date: 2016-07-28 20:31:10
Rating: 5
Comment: I purchase a Ford Transit Cargo 350 from Jesus Maria, and my experience was amazing. He was very concern about my needs and wants. Mr. Maria, provided me with world class customer service and made my buying experience relaxing indeed. Jason on the other hand can learn a thing or two from Mr. Maria. Jasons character was not pleasant at all. My experience was wonderful with Jesus Maria; I would highly recommend Jesus Maria to anyone looking to purchase a car from Ford of West Covina. Look for Jesus Maria, he is the best salesman I have encountered. Let the sales force be with you!!!Thank You,Juan Acevedo

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Name: J***** K*********
Date: 2016-07-16 07:52:40
Rating: 5
Comment: Honestly the personnel cannot be better. My salesperson Bianca Padilla did an outstanding job in helping me and my family buy our ford explorer from WC Ford. Awesome with my kids and made us feel very at home and comfortable and just wasnt just your typical cookie cutter car salesperson. For our kids it was a good experience and my wife liked her she was extremely knowledgeable with the vehicles she was showing to us and that impressed my wife. Awesome salesperson. Michael Hernandez, very great at breaking the bad news about numbers but fought hard and we got the deal. No complaints and you are good to go. Finally Allen Bitar, Outstanding also and you show that you are not just a guy going about trying to make numbers but someone that looks for repeat business and making friends. Stand up guy! So the only kinda negative thing here was not getting a full tank and the not to well cleaned up vehicle upon delivery. I took the time to do it when I got home. But other than that WC Ford is Veteran friendly and gets the job done. See Bianca, she put in 8 hours with us over a two day period. Good job and thank you.

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Name: d**** l*****
Date: 2016-07-15 23:49:43
Rating: 5
Comment: Carlos Bringas and his entire team were awesome! Out of all our vehicle purchases, this one was the best! Not only a great deal, but fast and efficient. The whole process from start to finish, even Alan in finance was outstanding. We are EXTREMELY happy and would recommend West Covina Ford for your next vehicle purchase.

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Name: M*** N******
Date: 2016-03-11 04:05:41
Rating: 5
Comment: Easy online pricing! I have been shopping at multiple ford dealerships but hands down they had the best online pricing and it was easy to shop online and once I went in the dealership I was approached and greeted the whole staff was friendly. I have been shopping for a car but cringe at the thought of negotiating but Jose and Sam made me feel at ease I love my new edge and will be back for service here too!

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Name: L*** F*****
Date: 2016-03-09 18:55:04
Rating: 5
Comment: Went into this dealership looking for a car. They were the first to call us when we entered our information online. We went to look for a Ford focus and eventually found a focus we wanted. On top of giving us a great deal on the car, he also met the car payments I wanted, no question asked! (My credit wasnt amazing so this was a big deal for me!). Unfortunately, there were issues and the car I signed for had already been sold. They went out of their way to make me a happy customer by finding me another Ford focus and matching my exact pricing of my previous focus I was going to buyq (the new one was 3k over the previous one!)I am extremely happy with my car and this dealer! Damien, Miguel, Michael and Allen, I appreciate that you guys valued me as a person and not a dollar sign. Thank you for my car!

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Name: R*** S******
Date: 2016-01-12 00:02:16
Rating: 1
Comment: This has been one of the worst dealerships I have every dealt with. My company was in the market for a vehicle and after approval to purchase I found a used vehicle online at Ford of West Covina on December 23rd. After reaching out to them about purchasing, two of my coworkers drove out on December 29th from Long Beach to fill out the necessary paperwork. after requesting proof that we could purchase for our company they turned us away since they did not have a statement showing they had legal power of attorney for our company. My boss reached out several times over several days and kept being bounced between different staff each being as unhelpful as the next. Finally on January 7th, my boss tells me to go speak to Jose Sanchez who was to be in charge of our purchase. I called in advance that morning to confirm what paperwork I would be needing to bring and to find a time on when would be best to show up. After scheduling a meeting at 12:15PM, I drove down there, arriving at 12PM. When I arrived I asked for Jose who apparently had just left to do work elsewhere but was told someone else would be able to help me. After finding another staff member to help me I told him who I was and where I was from and what I was there for. He went back into the sales office and then a minute or two later came back out saying he had good news and bad news. bad news, they sold the van to a couple sitting at a table a few feet from mine. good news, they had brand new ones that it I wanted to spend the extra $15k on they could help me into. I was rather upset by this as we had been attempting to purchase this thing since before Christmas, several staff knew this and had even scheduled the appointment specifically for that vehicle just for them to sell it out from under me. We will never go back and I will share this with anyone looking to buy a Ford, specifically from West Covina

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Name: A****** Y******* (**********
Date: 2015-12-22 00:27:24
Rating: 5
Comment: I just bought a new Focus from Ray, who was super helpful, courteous and real. He gave me his cell number and answered a ton of my questions the week before I came in to buy a car. This was the first time Ive been to a car dealer and didnt leave feeling disgusted with how I was treated. The West Covina dealership is super clean and well-lit and was festively decorated for the holidays. Several of the guys there said hello and checked in to see how I was doing, and offered me water and coffee. It was dark and raining when all the paperwork was signed, and Ray went the extra mile and escorted me home. Thats good customer service!

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Name: C****** B***
Date: 2015-09-10 21:33:45
Rating: 2
Comment: I was pretty disappointed in the service here. I routinely took my car in for oil changes and general maintenance. I had an internal issue with my backseat getting stuck in the flattened position. It was still covered under the general warranty, so I brought it in. This dealership is fairly new to my area, and was very convenient since it was between my home and office. I dropped off my car and was told that they would let me know by noon what the status of the repair would be. I didnt receive any call, and ultimately called in at 5:30pm to see what the status was. They informed me that the guy that was helping me left for the day, and that they ordered a part for the car, which wouldnt arrive for 4-5 days... and they closed at 6pm. I had to agree with them leaving my car in the parking lot, with the keys in it in order to have a car to pick up my 3 kids. I drove in 5 days later since no one called me. They didnt have the part. I finally received a call from a different guy from Service, and he was nice enough to tell me the part had arrived. I showed up the next morning to drop off the car. They mentioned that the part wasnt in yet, but should be later that day. So, I left the car. I received a call in the afternoon, informing me that they need to order another part, and that they need the car for an additional day. They comped me for a rental, which was small, and did not accommodate me, my 3 small childrens car seats and my wife. I figured we would make do for the day/night. The next afternoon, I received another call informing me that they needed to order, yet another part... so they need to keep my car for another two days. I was very frustrated, but stuck in the situation I was in. I received my paperwork, and somehow there was 15 miles put on my car for the 3 days it was in the shop. This was not a mechanical issue... but for a back seat getting stuck in the downward position. 15 miles! For the past 2 weeks, I have tried to reach the Service Manager... with no calls back. I even received a call from Ford Corporate as a courtesy call... when I told them what happened, they said they couldnt do anything about it, but they would let the Service Manager at West Covina Ford know to call me. Still no call. My wife and I were about to trade in her 2007 Edge for a newer model, but looks like well go back to Citrus Ford in Ontario where I got my Explorer in the first place. West Covina Ford has definitely lost my business.