Performance Plus Quick Oil Change in Big Rapids
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Big Rapids, Mecosta County, Michigan, US
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Site: http://www.performanceplusoil.com/
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–5PM
- Sunday:Closed
Performance Plus Quick Oil Change in other cities:
My last few oil changes have been at a Ford dealer and theyve failed to replace my plastic drain plug despite telling me it was leaking. Well within 5 minutes of being at Performance they called a local parts shop who had the part but wouldnt deliver on a weekend so one of the Performance Plus crew members drove over to pick up a new plug for me! Awesome service!
Love this place. Have been going there religiously for years. My car currently had over 211,000 miles on it. Have had one repair when the exhaust system broke loose at the first joint in the front....nothing they would have any responsibility for. They never pressure me and answer all my questions. Excellent.
I always take my vehicles to this crew. They are professional and trustworthy. The price is always reasonable. They never let a line form if bays are open they hop right on opening up to keep cars coming in. Easy access. Never had a long wait or bad service in the two years ive been going.
Disappointed! They usually are great, but the last 3 visits have been just minimal performances. Own a fleet car that pays for all services. They haven’t checked my tires, they usually give me the rest of the windshield fluid if my car doesn’t take all of it.... my company pays for the entire container... and today I watched them struggle with checking any fluids😡 about an hour after I left, my car says I’m low on windshield fluid! Really!!?? I need to find another place. The quality should not go down if I am there every couple of months at my 5000miles.
First let me start out by saying I live 50 miles away and I come to this location because I have had good experiences in the past with their reliable and quick service.I was in today to get a fuel filter changed and the undercarriage greased. While they were taking off the fuel filter, they accidentally broke my fuel line to the point where my truck was not drivable. Instead of saying it was rusty/rotten (which it was) and ready to snap anytime, they stepped up in fine fashion and told me they would be fixing the fuel line, towing the vehicle to a shop that had the proper equipment to fix it (Pennzoil down the street), and changing the fuel filter all at NO CHARGE to me.Keep in mind that this is on a Friday at 5:30. This was a terrible inconvenience to them and Im sure what happened made them stay later than they wanted to. They did an excellent job repairing the fuel line and I was able to get home in a very reasonable amount of time.Id like to thank all of the staff at both Performance Plus, and Pennzoil as they offered only the best service. I will continue to visit both places for my auto repairs and maintenance. I would like to thank both managers (Travis at Performance Plus and Zack at Pennzoil) for being outstanding in their line of work. These situations are examples of the difference between a business that cares and one that doesnt.I recommend both of these places to anyone. Thanks again to everyone. Great experience all around.
The service was quick and the guys were professional. They didnt try to up sell me on too much stuff. I will say though that at other quick oil change places Ive had the technicians do extra things for the same money - for example, check tire pressure, grease the door hinges, check all lights and signals etc. None of that here, but I was still pleased over all.
Con artists. If you know anything about vehicles (which I did not know at time of service), they will treat you like an idiot and tell you you need all of these different services done to your vehicle and charge you up and down for them, but were giving you $20 off today only! They insisted I needed my transmission fluid changed, showed me their little chart, and I agreed because they cant just be out to make money, right? Halfway, HALFWAY, through the fluid change they bring me a WAIVER saying I cant come after them if my vehicle explodes. To me, thats just a terrible way to do business and I know better than to bring my vehicle to a shop like this ever again. You can call me naïve, but a skilled worker that has any integrity would have told me that changing, not flushing, transmission fluid is a no-no. Thanks for nothing.
Terrible customer service. I spent well over a $100 there and they sold me a fit car, after a couple of days it stopped working. I returned for help and they were unable to get it to work. They refused to take it back or return my $10.00 claiming that they would have to get ahold of the boss for a ten dollar transaction. Lol. Yeah I wont be returning to this place.
Told attendees my mileage was at 62537 my sticker say 55537 second time this has happened. But bigger issue is had them check tire pressure. Took about ten mins to do so. Not even 10 miles down the road my sensors start faulting out. I’ll update when I figure out what’s causing the fault.
Total reviews rating 4.3
93 Reviews for Performance Plus Quick Oil Change 2023:
Review №1
2022-06-18Called to get the price of an oil change. The employee rattled them off and when I attempted to ask a specific question he cut me off and said he would have to look me up and he had a hundred people lined up and told me to have a nice day. I guess I wont go there as all I wanted was clarification on a price that he would not have to look up.
Review №2
2022-06-10Great customer service. Happy with how fast they got me in and out specially with no appointment.
Review №3
2022-07-05Vehicle jumped ahead of me when I was waiting for an opening and the attendants still made sure I was still the first to go! Always quick and easy at this location.
Review №4
2022-03-29Paid roughly $60 for an oil change. & after I dinged the paper and was about to leave the lady informed me she didn’t changed the filter because “it looked brand new so she just threw it back in there” not sure how the filter was “brand new looking” there is no way the filter looked brand new and also I paid for a new filter. Waste of money
Review №5
2022-07-16Wonderful guys. Saturday night and they are still working.
Review №6
2022-06-22Superior service and quick! A+++ highly recommended 👌
Review №7
2022-03-27Very friendly staff. I have taken both of my vehicles here in the last month. In and out in 10 minutes.
Review №8
2021-11-20First of all, if I could give a negative star I would. The customer service is ABSOLUTELY RIDICULOUS. All the workers are very young and immature. They did not do a thorough job with my oil change. I will not be returning and I will be telling everyone to never go here. Perfect place to waste your time and money.
Review №9
2022-02-13Very friendly staff, got right in they dont try and sell you unneeded service. Will be back
Review №10
2022-07-18Never checked washer fluid, had to go back, not pleased at all