Kerbside pickup
Yes
PetSmart in Benton Harbor
Categories
Location on the map
Benton Harbor, Berrien County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 269-926-1057
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Friendly and helpful had everything I needed for my pet
My dog was so handsome when they finished his grooming. He walked a little taller that day. (Rescue dog, 1st professional grooming)
Bird stuff is great here my bugdies love the toys
We’ve been having a tough time finding a groomer that isn’t completely booked for weeks to months out so we decided to try PetSmart. I was able to get my puppy an appointment quickly. Cheyenne from PetSmart Benton Harbor was great at grooming and handling our puppy! We decided we will continue going to Cheyenne in the future! The prices are great too.
Appear to be carrying less and less and becoming a little too much box for me in certain areas of dog supplies. Hardly ever have a good selection of live insects for reptiles they sell.
Nice people and clean store, good selection and stock but a little pricey.
Was given a trainee who had to call a manager 3 times for 3 things! Its not the trainee, it was the manager walking away 3 times instead of helping the new guy thru entire purchase!
My experiences at this PetSmart have been nothing but FANTASTIC.. EVERY TIME!!! The staff and management (my forever family) are so knowledgeable, caring and friendly. They are always there for YOU and....your babies!!I HIGHLY RECOMMEND this store for ALL of your pets needs!!A +++++++
I really enjoyed the way the staff seem to care for my dog my baby he look exactly like I expected
They changed the beta displays so theyre in their own cubby. They dont have to have tinted water to keep them from fighting. Pretty sure that has to make for happier, healthier fish. My little guy seems to think so
Love their selection, they always have what Im looking for!
Love this place my precious has been going there for 8 years
My dog is blind and it scares him to touch him without talking to him first, they always remember to do that. He loves the girls there and doesnt mind going at all. They do a great job.
Incredibly helpful staff! A good selection of feed and supplies for your pets
A little pricey but they have great selection.
While I wish they would make sure inventory is within my reach, I do appreciate how they greet when you enter, thank you for your purchase and willing to accept items purchased for the adoption kittens or cats.
Petsmart has the best grooming around! I tried a high end boutique groomer and they got water in my pup’s ears and his skin was dry after. Petsmart has been a great experience every time! I take my doodle pup a lot, every 2 weeks for bath/nails and 6 weeks for haircut. All of the stylists know him and make him feel at ease. We get comments on the street about how nice he looks and people are surprised I take him to Petsmart! I know it’s a chain but they get really good staff, train them well and are able to give them better benefits than a boutique groomer can. Please remember to tip your stylist just as you would for your own haircut! (Bring cash as you can’t add tip on your credit card)
We love going to PetSmart. This one was awesome. Wide aisles and our dog loved being able to pick out her toy.
Only 2nd time in store, but each time was the same. Employees were extremely helpful, friendly, and efficient. Store was neat & clean each time, making my experience even more pleasant. Prices were also competitive, not to mention a good supply of choices (where other stores offer a limited choice of options).I can honestly and without hesitation recommend shopping here for your pet needs & supplies.
Took my dogs to get them groomed. When I picked them up one of their paws was bleeding from having his nails cut. The other was bleeding from the tail from getting cut. All because the young lady had an attitude about thier shot record she did not have on file. She told me I had fifteen minutes to provide her with thier shot record or I would not be getting them groomed.So I called my wife she sent me pictures of thier shot records. Thanks for taking your anger out on my pets. We will not be back.
Got in got out. Got dog food.
Nice store and the staff is so helpful. Recommend shopping there
Was able to get what I was looking for.
Had what I needed, Betta Care leaves something to be desired... Every time I am there I notice at least 1-2 dead ones in the cups... :(
Love this place . The staff here is always really good the my dogs
Friendly staff, clean store, and easy to find what I needed.
Taking my newly acquired puppy for training. Great trainer, has a good feeling for the dogs in her class. Looking forward to the next class coming up in October.
Very nice helpful people!
Great stock availability!
Good store for your fur babies. They have inventory for a lot of different home animals.
Nice helpful staff and clean store
DONT TAKE YOUR DOG TO PETSMART. THEY CUT MY POMERANIANS HAIR DOWN TO THE CORE WHICH YOU ARE NOT TO DO. HIGH CHANCE HIS HAIR WILL NOT REGROW.ITS BEEN 2 MOTHS AND I STILL SEE HIS SKIN AND ITS WINTER. IVE MEDS I HAVE TO GIVE HIM NOW,VET BILLS AND HE ALWAYS HAS TO WEAR A COAT,HE IS 5 LBS.THEY DONT KNOW WHAT THEY ARE DOING. IM IN THE PROCESS OF REINBURSSMENT FROM THEM OR COURT IF NO COROPERANTION. SPEND MORE MONEY GO SOMEONWHERE ELSE YOUR DOGS WORTH IT!!!
I went their originally looking for a mystery snail they were out no problem so I asked Alyssa if they had bristle nose plecos she told me they were out and I mentioned I wanted a smaller pleco she tried telling me that they grow up to 2 feet cuz somebody returned one and it was huge. I could be wrong maybe things have changed but I was told they dont take back fish especially an extremely large one. Im looking at the fish and I notice where the bristle nose plecos are at they have 2 in the tank maybe even more then Im looking at the care sheet and it says they grow up to 6 inches, of course she had to let me know that was wrong they grow up to 2 feet. She just had a know it all attitude and arguementive about everything I asked or said. I dont know everything about fish but Im not new to keeping fish either.
How can u fo wrong. I was here late in the season hoping someone had a life vest for my dog. I had forgotten mine at home. But for some nice treats for my lil man
Tofu loved the snacks!
Not my favorite place in the world but usually has what we need.
If you bring your precious dog to Petsmart in Benton Harbor, MI and happen to get the groomer (Sydney) you will definitely be sorry. Not only does she have a horrible attitude but she truly doesn’t care how she treats you. Can’t imagine how she treated my dog when I left him in her care. I will never return nor will I ever recommend bringing your pet there.
Sydney is amazing, she has been the best
An associate opened up a lane and offered fast & friendly customer service. The cat water dispenser was in stock and at a good price.
Nice store, friendly employees
I was greeted by a man at the register when I walked in. I showed him that I had a coupon for a free bag of dog food on my phone. He explained I had to order on line and then pick it up here, not wanting to keep him from the register, I went down another aisle to attempt this ( my daughter usually does this).It was not more than a minute when that man brought another employee who did my online order for me, then proceeded to help me pick out the correct Canidea dog food for my pet. He assisted me with my other purchases.From the moment of my entry to my exit, I was treated with not only professionalism but also kindness and a feeling that I was more than just a number but a real live person.The first man was so observant in seeing my delima and quickly solving it. All of the staff here at Pet Smart went beyond their job in their assistance. I highly recommend this store.
Luv luv luv them
Friendly service
Found everything we needed
We were at the PetSmart with many questions. The PetSmart associates were very helpful. They not only patiently listen, they also addressed all our questions. Kudos to the team.
I loved this place, it was amazing. Staff was helpful, caring and sooo nice. They had such an amazing selection of cat and dog treats and food. It was great.
A quick shout out to Sydney for a great job caring for Odin, the coolest pitty ever! Thorough and easy to work with. Been bouncing around for two years, no plans on changing groomers!
Always have an amazing selection, and the staff is great!!!
I like how helpful they are
Its ok for quick pet food
AVery great place on time
Groomers were great!
Very nice store and very knowledgeable about friendly clerks. Very helpful.
I have happy pups now
Not a fan of larger corporations, but, these folks do phenomenal. The young lady that helped us pick our Gerbils was very knowledgeable, which made my daughter and U feel better being new owners. Highly recommended!!
Always get great help when I shop there.
They take good care of my puppy. But they are a little pricey.
Theres a very helpful bunch of people here
I like to shop there for my dog 🐕 always, because the people that work there at pet smart are very nice and the store is clean 👌 and I like that, keep it up thanks 😊 👍 😀 👌
Everyone here is always so helpful. The grooming department has been great as well.
Fast and friendly. Great customer service!
Helpful staff and I love that they host adoption events. We got our little Gidget from Hope for Paws adoption event.
Great sevice with a smile for pet owners any were
Didn’t know whether to laugh or cry after picking up my puppy from his grooming appointment. What I thought would be a light trim around his face, turned into a full cut which left my puppy looking very odd and unrecognizable. All of his fluffy hair GONE. No one even called me to ask if this was okay. Now, I have to wait until his hair grows back. Groomers were nice, but never again.I will be finding grooming services elsewhere.
Never a bad idea going to pet smart lol we just walk out with more things that our animals need love the app to that game on there is addictive lol
It was great, the service was quick and efficient. The staff had masks on which was great. To bad some customers chose not to. Oh well, you can only do what you know is the right thing to do and hope and pray for the best. Just saying.
Good variety of options for pets. Store is clean and orderly.
Both my dog love this place
Disgusting bathroom conditions very dirty.
Great store, clean, friendly staff.
Super knowledgeable & helpful staff. Haley knows her small animals! Strange that prices are much better online, but they will price match. Wish they did more adoption events!
Love this pet store. Very friendly and helpful staff, always clean.
What can you say about pet smartThey have everything
Groomer abused my puppy when trying to brush her,I was out side of grooming area and heard my puppy yelping. Now I can’t even get a brush close to her. Plus the cut was the worse I have ever seen. The cut was shorter in spots. And she was still in the sling after her being the for already 31:2 hours.Will never go back there.
They are always friendly and helpful we always find what we need.
Good selection of products for cats
I take 3 little dogs in here for nail trims and paw shape-ups because they wont let me touch their feet. These ladies are so good with them. I have one who is very dramatic and they handle her gently and just firmly enough to maintain control never getting annoyed. Im a nervous wreck with her cries but they are calm and collected.
Staff has nothing better to do than to follow you around in the store. Needed a new collar and brought my son in to see the snakes....was asked every 2minutes by the manager if I was ok, he always kept us in sight...never have I been treated a such.Plus, manager kept taking off his mask.
Stopped in yesterday to look for a new collar and a harness for my pup, Bear. They had LOTS of options, and everything was very organized and easy to find and shop! Employees were friendly, answered my questions, and offered to help me find anything. Will definitely be returning for any of Bears necessities! (PLUS I got to meet a dog breed I have never met before!)
My baby loves it here when I pull up he jumps out the van and pulls me to the groomer and they greet him by his name.
Great grooming salon!
Staff is always helpful. Clean store.
I needed attack snails. Got em. The fish girl was pleasant and put up with my jabber. 😎
Sat outside waiting for curbside ( I injured my ankle) for 35 minutes when I wobbled in the store there were 4 associates standing around talking, no customers nowhere. Then because I mention waiting 35 minutes one of the cashiers through my bag of 23 cans of cat food in my cart. Yes you only get one star!
We had so much fun at PetSmart. Went to let the grandkids pick out toys for their new puppy. The staff was so helpful and they even got to sit on Santas lap. Such a fun shopping experience. Highly recommend the in person experience.
Just looking. Clean and pleasant
I find at Walmart better prices.
They always are super helpful and only 2 times we have had an issue but it wasnt anything big we love going there and wish there were more animals.
Very helpful and friendly staff!
Manager was super helpful...went out of his way to answer ALL my questions. He was well informed and very kind.....even my teenager said He seemed like a CHILL DUDE I appreciated his Im out!
Nice people and knowledge in helping find things
For all the smart pets!
This is a clean and well maintained store, and their staff is friendly and well informed about the products.We just got two more small koi fish for our pond, the young lady that helped us was fun and personable. The gentleman that cashed us out asked us about our pond and chatted with us while still getting his job done accurately and quickly.
I was assisted by Bo to help me find the right kennel, halter and food for my dog who was pulling me. I couldnt find what I needed and Bo helped me immensely.
Great people! Friendly and helpful! Very clean! Great selection of items for my picky felines! The app is great as well. Earn points and discounts! This is my go to for all my cats needs
Good selection of product, and a GREAT STORE LAYOUT by the company, but you really gotta stop using a stethoscope to hire people, everyone runs from you, the only person that doesnt is the cashier, only because they cannot, but give you an attitude like they would rather. Customer service traing and some accountability would go a long way here, because your people are making a lot of customers for chewy id rather not deal with a person at all vs dealing with the ugh factor these people have if you need assistance. The cost of a brick and mortar business is service...remember that, online is cheaper, but people pay more for service, there is no service here, unless you demand it. People make your business successful, sad to see this business being held back.
My young son got a juvenile bearded dragon (from a different source) who has some neurological problems. Yes, weve seen a vet.The staff at OUR PetSmart has been wonderful in caring for the beardie. Two of the young ladies have reptiles themselves and have been super supportive of my son caring for a pet with some extra needs. Between my sons love and the advice and encouragement he is getting from these young ladies, Im confident this little beardie will have the best life it can.
Pet smart is a great store you walk in and they greet you. They also say if you need help Im right over there etc... The store is clean and well stocked, you only need to look for what you came in there to buy!
I was very disappointed in petsmart they cut to much hair off my Yorkie
Has so much variety 😻
Great service and knowledgable staff. Counter check out man was great.
Horrible, took my dog in for a trim. Was first appt. was told 2 hours three hours later I went to pick him up and he was still not finished, kind you he is a Yorkie and was only going for a trim. This was ridiculous. I won’t be returning to this location.
False advertisement on Purina brands
Needs restocking especially in the dog bone aisle.
I much prefer PetSmart to Petco. I love the options here at PetSmart. They have everything you need for your animal or reptile friends. This location was well kept, handicap accessible, clean, friendly and well stocked
Jessi did a great job with both of my dogs!! The check-in was easy & convenient. Highly recommendthe Pawdicure Plus, reasonably priced!!!
Great place for all our pet needs! I order online and pickup in store and love it.
The staff are great. I went in to get a fish and expected to end up waiting forever. This was not the case. They saw me looking and gave me some time to look and came to ask if I needed help in a reasonable amount of time
Best place to go for animals in our area, they take a great job and care of prioritising safety.
Dog groomers do a great job with the dogs.
We order food for pickup and were given a time when it would be ready. We went there way before that time and found out her food was ready. It seems to me that their system is a little off and could be fixed. have my food was done and ready early would have been nice to be contacted so I can pick it up.
Friendly and good prices
Great help. Saw us picking up a large box of puppy pads and brought a cart to us.
I am always very satisfied with my pets grooming at Pet Smart. They are friendly, professional and do a great job!
Great employees, a little pricey but nice
Had a nice selection of fish
Always greeted and staff available for assistance. Have always gotten what I went in for.
Not a bad pet smart. A lot better than grand rapids pet smarts. Nicer people by far.
Very outstanding the way it was handled and controlled was amazing the waitresses and waiters were absolutely on popular game the bartenders were also and I want to give a big shout out to Sarah thank you so much for all of your things that you done for my husbands party the menu was outstanding I would break amend this restaurant to anybody that would be having a party thank you so much
Love this pet store! Friendly and very knowledgeable staff. Outstanding assistance from the associates!!
Clean store, happy staff. Needed better selection of pets. Aquatic area was excellent
They did a great job on ninja my yorky. Ill be back.
I found some cool looking fish tanks and aquariums.
Huge variety of various pet products from hamsters to turtles to dogs and more. The staff is friendly and helpful, competitive prices. A one stop shop for all your pet needs
They always have the feed for my animals.
The staff is extremely helpful in the store is laid out well, making items easy to find.
Clean store but most of the staff are rude & nowhere to be found. They could also use a bit of a fresh training course, definitely lacking knowledge and didnt seem to care about the animals, just there for a job..
Went in to get feeder fish. Ashley very knowledgable, curtious, and helpful. Also where we take our big lug for grooming.
Well stocked pet store
Best selection of dog food in the county.
Awesome place to go, great inventory and stock. Has helped me with all of my pet needs.
Emotes are very nice. They pet our cat and dog.... Very helpful and kind.
The staff if friendly and caring here! The only reason I didnt give 5 stars is because Id prefer a larger store.
Sour experience. Ive frequently have had both my dogs groomed here for years. Upon arrival today, the young female technician asked for updated rabies documents which I had. She said there was a problem, there wasnt an expiration date on the rabies vaccination. I pointed out the administered date was there, the strength of the booster was there,3 years. She says, But theres no expiration date.-Im sorry but it was obvious she couldnt figure it out. 10 minutes into my appointment, she still doesnt see it as it wasnt in the regular format, I tried to explain the documents information she needed was there at which time she refused to take my dogs because of my attitude, I then said I wouldnt leave my animals with her because of her refusal.Petsmart needs to hire people who are mature and who can think out of the box when things are not always just the way they expect it to be. A young manager showed up, he didnt have the time to respond as I was on my way out.
At Pet smart the associates are so friendly and willing to help you.
Best employees of any pets mart Ive been too
Always helpful and friendly service
They are racist as hell. Ive lived in Benton Harbor for ten years and have never seen a person of any other color than white people working there. And they treat other races like our services are not wanted. Fine with me I will send my money else where!!! Smh
I got my pet hamster there and he is the cutest little guy
GOOD SELECTION AND PET FRIENDLY.AND CAN.TAKE PETS INSIDE 👍👍☺☺☺
I didnt go there!!!
Excellent supply, and the staff was extremely nice and very helpful.
Has most everything you need and the staff is so very helpful.
Friendly staff
Always welcomes you at the door. The animal cages are always clean. They added more birds.
Love the service and selection, very clean store.
Employee was very helpful and took me right to what I needed
Its alright I guess but there products can be bad. Once, I stepped threw and put my purse in, dog pee. Luckily, they cleaned in up, but I now have to watch where I step. Their hair cuts 4 dogs are good tho.
Kind, helpful employees and they had exactly what I was looking for.
The product I was looking for was not stocked.
They always have crickets and hornworms available for our dragon, and the staff is great and incredibly welcoming. I love stopping in here to see all the reptile products; and, of all the PetSmart locations Ive visited, this is by far my favorite.
Had what I needed. Employees were very pleasant to deal with.
This PetSmart is more pet-friendly than others Ive visited. Their fish staff has always been very knowledgeable too. This is my choice pet store in Michiana.
Grooming staff was great! Mananger helped me find a special collar. Very friendly
Found a Thunder shirt here for Bella
Friendly staff.
Usually helpful & caring staff a couple rude ones, but their usually the newbies! Thanks a million to the staff thats still there for many yrs!
Many Staff not friendly, but Dog Trainer was VERY helpful picking out perfect Nylabone for my Pittie mix. He loves it. I thank her so much
Great service but they didnt have the Castor and Pollux treats I was looking for, salmon or chicken jerky.
Helpful and efficient staff. Well stocked products.
Always do a great job on my pups nails!
Nice store always super attentive service!
One of the groomers always looks like she drags herself out of bed. This is the 2nd time she did sloppy nail clippings on my dog. The last time, I specifically asked for nail clippings only. She did pawticure instead which is $10 more than the regular nail clippings treatments hes been getting. This time she cut too short, and he bled. Ill be taking my dog somewhere else from now on.
Lots of variety for all our animals.
I love this place
We are very pleased with the kindness and gentleness you show to our Sadie every time she comes to get a pawdicure. thank you..
Nice folks, here.. get my dog groomed.
Got my dogs all cleaned up. The staff is very friendly.
Helpful staff, great selection of eveything. At least 4 aisles of dog food and cat food.
Very pet friendly. All your needs for your pet in one place.
Great service. Staff who know and love their job.
I will not bring my dog here again. He was completely traumatized after his experience. I’ve gone to Petsmart in Benton Harbor for months but I recently moved and Michigan City was closer. BIG mistake. He has had nothing but good reviews from any other groomer but this time they told me he was a “bad boy” because he was squirming. Of course he’s going to squirm when he’s not in good hands. Please if you love your fur baby do not take them here!
Everyone was very nice and helpful. All the women in the salon were very nice also
I love going to the pet store for supplies for my pets
Prices are a bit high. I do like the fact they hold pet adoption events
Theyre good at what they do.
Very helpful with finding the items for my pets needs.
Great place for ghost shrimp,feeder fish,and blood worms for an African frog.
Love this store. Your pets will too.
Employees are really nice and willing to help you find what you are looking for.
Supplies are great but fish were sick with mouth and fin fungus and died Ive lost almost my whole tank now except shrimp. When asked I was told not responsible for vendors fish.
Cashier was very nice and knowledgeable.
Great products and excellent staff. Best part is they let you take your pet in the store!
Its petsmart, not the most friendly or knowledgeable and they usually wont have much of what you want and need
Great deals may be found during their clearance sales, and they carry Pet Botanicals, a tiny treat wonderful for training my pups!
2nd time in a row grooming appointment was cancelled due to groomer calling off work day without being notified. Wasted trip. Going elsewhere.
The grooming salon was clean and the dog groomers were very professional...
Very friendly staff, prices are a little bit more than walmary or other stores but they have so many things to chose from.
Really helpful staff and a great selection of products.
Total reviews rating 4.4
199 Reviews for PetSmart 2023:
Review №1
2022-04-20I normally would give 5 stars as its a fave shopping experience for me and my dog. The entire store was near and clean. The girl was super nice and the man knew where everything was. I wanted to buy my girl a couple of new shirts or dresses to add to her wardrobe, but sadly, what little was in her size had the neckline stretched taut across a firm piece of cardboard. This caused the shirt to not fit around the neck as it was then as large as her abdomen. Please hang your shirts and dresses so the necks dont stretch to where they dont fit.
Review №2
2022-06-28Typical box store ... inflated prices, no customer service beyond the single cashier that I saw, usually a place that makes me thankful for Amazon. But, theres times you need a product and cant wait a day (or several) for it.
Review №3
2021-12-12I love taking my 16 year old Biscuit boy to petsmart grooming! They always do an AMAZING JOB with him despite his arthritis and anxiety. The store is so clean and their customer service is off the charts :)
Review №4
2022-04-14We took one of are Pomeranians there for a trim and they cut him so short that you could actually see hes skin. If they dont have the knowledge to understand that you dont cut into the second coat on that breed,then they shouldnt be able to be a dog groomer. It has been over a year and his hair still hasnt grown back.
Review №5
2022-05-18Always have a big selection and what I need. Puppy training was great.
Review №6
2022-01-13Sophie loves the PetSmart grooming staff. Thanks for treating her with such love. I would recommend anyone to take their pets to PetSmart for any grooming needs. They go above and beyond. Love them!
Review №7
2022-02-20There are so many good things I can say about petsmart. The first thing is that they work with the local pet adoption agency which is amazing and they take donations for food to help them as well. They are the ONLY store in the area that carries the cat litter i like and the food for one of my cats. However, when it comes to my other cat food I usually pay a few cents more than other places. Its not worth removing a star for a penny or 2 per can, its just frustrating. The service the employees give customers is amazing, the store supports the community, and no other store lets your pets come in with you like petsmart does.
Review №8
2022-04-24The cashiers at the checkout are usually always nice and friendly. The fish dept. Is in need of some help. I went to get a fish and the lady that was working in the fish area didnt great us didnt even acknowledge us she completely disappeared. The fish tanks also really need to b cleaned there is algae all over the front of the tanks its starting to look like when walmart used to have fish how they would keep their fish tanks.
Review №9
2022-06-12Not much of a cat toy selection, or small dog toy selection.
Review №10
2022-05-11Needed doggie treats. So many to choose from!