Kerbside pickup
Yes
PetSmart in Muskegon
Categories
Location on the map
Muskegon, Muskegon County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 231-737-1165
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
I found almost everything I came for, my cashier was friendly & helpful, & the store leader Scott went out of his way to contact me through social media bc I left my wallet on the pet tag machine. Yall dont let me give enough stars for this one.. but 5 will do.
We started coming here for training for our 14 month old shelter dog, and cannot say enough good things about Star G. Weve only had 3 sessions with her and have seen an incredible difference in our baby. Shes patient, kind, and attentive. Star is the dog whisperer of Muskegon!
Used to love this store. Ive always been loyal. But Scott was very rude AND called himself the manager. Yikes. Won’t be back for a while.
We love petSmart. Our new puppy got a treat on the way out. Lol
Great staff and friendly smile! The family and I love this store!
Always have happy and helpful people who are knowledgeable with just about any question you have!
They had everything we needed for our two cats and dog. Also, the cashier was very friendly and helpful.
Pet smart is a great place they have a lot of good products they have great costumer service. Clean and very friendly place
Its a normal pet store but the service is really nice any questions you have about dog food or cat food they know there business well educated employees.
Pets mart has really nice and helpful employees its my first choice when buying pet supplies
This is my go to spot for Crickets, Mealworms and just anything I need for my grumpy boy.Every time Ive gone in the employees are very kind, my Grandmother has gone in by herself on occasion to get crickets if I am unable to get here.The images were taken at home obviously, but my grumpy child is very happy to have his crickets when he gets them.
Nice helpful staff got what I needed great time looking at all they have
The manager was amazing. She was very polite, friendly & took the time to make sure my online order was correct. Great customer service!
Love this store. Very helpful employees and very friendly. Can always count on what I need to be reasonable priced. Best pet store in Muskegon.6-23-2022 This is still one of the best pet stores in the area. Friendly service and I can always find my kitty litter here.
Awesome. Great costumer service the dog had fun too
Friendly staff and very helpful, they carried my huge bag of dog food out of the store and placed it in the back of my truck, I am handicap.
Sometimes its frustrating when the fish people think they know your tank better then you.
Love looking at the pets when I go in here,and the employees are nice and friendly and helpful.Love people bringing in their pets
It was good took our dog there for a hair cut.he looks so adorable now
Nice store, great variety of items for all types of animals n fish/Aquatic animals.Offer dog trading classes n shampoo n hair cuts for dogs. There are rescue animal for adoption, Staff very helpful n quit helpful. Only complaint, music over intercom is extremely loud ! Hard to hear trainer in the dog classes.
Friendly, opened up another registrar for faster check out, reasonable prices
Seems pretty empty for a pet store. Great staff tho!
Lots of cat food choices as well as plenty of toys and accessories. Friendly staff. I just wish the parking was closer to the door (handicapped) as this snow and ice is treacherous.
Nice place but some of the workers are not friendly. I was waiting for brooming and I heard the cashier radio the manager and say that I was sitting on the bench and he walks up and ask did I need help or was I waiting for someone. Then I finally get my turn in grooming and the cashier in there was dry talking me like she didnt want to answer my questions.
So much to look at for your pets!!we enjoy seeing the adoption area!
Went there today and their bathroom was very dirty, there was cut hair on the floor(looked like public hair) and someone left poo in the toilet and didnt flush. No paper towels to dry hands. It was not clean at all. Hope next time it will be a better experience. I know they can do better they got this!
Rotten they cut my Dog like a shitzu when she is pomeranian.
Friendly people, clean a welcoming environment. The only thing keeping it from 5 stars is that just like everywhere else, stock could use some help. #pandemicsfault
This place is clean! They had all I needed in stock and easy to find.
I took my new pup in for her first grooming and I was so happy with the experience. All of the groomers were so friendly and I could tell that they definitely loved on my pup throughout the whole process.Their app is very easy to use and lets you add on any additional hygiene options that you feel is necessary for your pet.I would highly recommend this place to anyone who is looking for reasonable rates with friendly service!
Pets r us...perfect..place to het my next HOUSE GUEST
Used a new groomer for the first time on our pom-a-poo. Said she couldnt do her head because our little 17# dog would bite her???? Really? Could it be you were hurting her? Have been coming here for 13 years and never again. Dont go with the groomer that has multiple open appointments. There could be a reason for this.
Looked all over the store to find allergy stuff for my cat, seen a bunch of different workers and not one person asked me if I needed help. Left without buying anything, plus side my kids loved looking at the animals they had.
Such a fun place. Love being able to see all the pets that visit with family
Always awesome also very clean store and staff is always friendly
Came to get a couple fish.I received probably the best customer service experience Ive had in 2020, from two different employees. The woman working the aquatic section was super nice, and astoundingly knowledgeable.And the gentleman working the register was fantastic, and extra nice.
Theyre absolutely wonderful I dont know what Im looking for but they always seem to understand and they help me great staff thank you
I adopted a kitten! They were very helpful & all smiles. Great customer service. The adoption agency was Heaven Can Wait I believe.
Loved it. Shopping with Steven Grimard and got some cat food for our baby kitten Hello Kitty.
I came here directly after adopting my puppy and one of the workers approached me and helped me get everything I needed and helped me save a ton of money on those items. She was incredibly nice to my pup as was everyone that works there. The prices are unbeatable. I also love that they carry so many all natural products!! Love this pet store and so does my puppy!!! Thank you!!!
Great variety, good prices, helpful staff
No fish available for sale right now due to sickness in their tanks - Should be added to your website too!
Very pleasant and knowledgeable staff. Good selection of goods and fair prices.
Wow! If you have a pet from worms, to horses, they have it.
Friendly service and they have so much variety, but so expensive! A turtle light set is over $70 in the store yet the exact same thing is on Amazon with free shipping for $21
I received a gift card from my bestie for my birthday to PetSmart. 😁 I have a 50 gallon fish tank that needed everything to get started. First time Ive been in here. The staff was friendly and helpful. Will definitely be going back for more supplies.
Always courteous employees there to help with whatever you may be looking for. They just started back with their regular fish orders maybe a couple months ago so havent made a purchase here in a while. They are conveniently located just off the highway across from Walmart on Sherman.
The manager was absolutely awesome. Helped me find what I needed. Suggested the food I was really looking for. And wouldnt have gotten a coupon book but man was it worth it. That trip alone I had like 5-6 coupons that were applied. Thank you so much it was a bigger help than you know.
This is my dogs favorite store. They know where we are as soon as we hit the parking lot. The service and they are always so welcoming.
Jo was amazing. Would recommend to anyone. Her ability to taper longer and shorter/shaved hair was terrific and spot-on! Buddy looks like a whole new pupper!
I recently purchased a harness for my puppy. However, when I got home and put it on, she immediately slipped out of it because it didnt fit. I returned the harness and the salesgirl helped me to fit another one. No questions asked! Great service , a huge selection and a caring staff make you smart to shop at PetSmart!
Nice sized store, clean, very nice and friendly employees too!! The line is a little long at times but that happens. I definitely will be back!
Prices could be lower but all in all PetSart is our go too petstore
Kind of expensiveStaff is a bit rude
This review is specifically for the grooming department (although the general manager of the store was involved as well). Our dog was injured while waiting for her turn at the grooming department; in their care not ours. The staff at Petsmart automatically put our dog’s health above all else when they couldn’t tell how bad the wound was. A staff member personally drove our dog to the animal hospital so she could be looked at, while we were notified by phone. It ended up being a long night in Grand Rapids, but our dog was taken care of and her health was put first. We are very happy with the level of care she received at Petsmart, for what I am sure was a worrisome experience for them as well.
Nice and new inside. Employees were friendly. Easy to find what you need for your furry (hairless or scaley) loved ones.
Was fun buying new fish. They seem to be happy.
Great selection and friendly staff
Selection is considerably less than it used to be. General conditions were not what I was expecting either. This is based on past visits that were much cleaner.
Love PetSmart....for shopping and grooming service. Angelina is wonderful and does an amazing job grooming my fur babies
I am so glad we have PetSmart. They are always so helpful and quick to serve. The staff is always friendly and happy. Thank you!
Great place to take my dog in for his bath, including ears washed, feet hair trimmed, nails trimmed. They are such sweet ladies, and they do such a good job. I have a 32 lb. Sheltie, and they charged me only $27.50 for it. Great price!
Love this place 100%. The manager is the best manager ive come across in most any buisness ive been to. Great at his job!
Same or next day grooming appointment was easy to make, reasonable price and they did an amazing job with my goldendoodle! They didnt even laugh at the hack job I tried to do on her paws, they just fixed it and made her super cute and soft all over again! 10/10 would recommend.
Just went to look around, looking for a small dog to adopt/buy; all they had was kittens/cats. Looked at birds but their stock was very low, limited to parakeets! I enjoyed looking around.
We were there to socialize one of the dogs that we currently have as a foster dog. All of the employees were friendly and one was especially courteous. The dog had been abused and is male-shy. He took the time to get down to her level and carefully and quietly reached out to her after asking if it was ok. She did allow him to touch her. My wife and I were both very impressed with the staff.
Winston and I love our Sunday squeaky runs
Me and my fiancé (who is a former petsmart employee) rented a bissel. We cleaned two areas of carpet (that were thoroughly vacuumed before) upon arrival Jeff told us that we would have to pay a 20 dollar cleaning fee for it being dirty. There was thick layer of hair and buildup in the machine that was in there prior and a bit of snow on the wheels from wheeling the machine in. The employees did not check the machine before bringing it out to us. Because of this experience it has left a bad taste for us going back. We have employees that work there who have let us know that Jeff has been talking bad about my fiancé to other employees. I do not appreciate that after all the times we come in there. I do not recommend dealing with Jeff if you goInto the store.
If I could post 0 stars I would. I just had a nose job and cannot wear a mask and the associate screamed at me to get out of the store. Ive had to wait over a half an hour there before someone asked me if I needed help after several associates walked past me. I will NEVER step foot in that store again.
We brought our dog anywhere to be trained and everybody there was so nice it made me so happy and shes really a good dog thank you very much for what youre doing for us
Purchased 1st ever cat for the family. Was walked through what we needed 15 minutes before the store closed.They did not confuse me by telling about services they sell just what I needed to make it through a couple of days.We still had the cat with us and was able to bring it in the store.The cat is happy, my wife has returned to our pet smart store several times to sneak toys, blankets and other things.He even said cats love shipping boxes and brown paper alot which turns out that is all we need. The cat spends an hour at a time playing with that.This location was right off the interstate on our way home.They had a huge select of cat stuff, more than an isle worth of food.Did they know they make kitty litter with some sort of scent that helps train kittens to use the litter box, I did not until my visit.
Good selection of products to choose from and friendly staff. Would have given 5 stars, but the fish department was in bad shape last I went.
Staff is very helpful and knowledgeable.Clean, no smells, have dog/puppy training class that is great! (I took my own dog here 12 years ago when he was a puppy) Pet homes are always clean. They also have an area for rescue cats to find homes.
Great place for getting what your pet needs.
Had the best stuffies for our puppy, at such a good deal!
Store was really well kept, staff was polite and helpful. Kids were able to get 3 Guinea pigs and everything needed for them.
Wonderful store, the staff member named Dylan was very kind and helpful. He helped me find food for my frogs (what a great guy)
Had no problem with exchange on harness that the clip failed and broke on but other harness is going strong. Ty! Clint
Staff was very friendly and helped guide my new puppy and I to my vet recommended food. Lots of options and the puppy guide is full of good coupons! She had a lot of fun too!
Sammie did an awesome job on our puppy Chloes first grooming.
AWESOME store.Every time I shop at Pet Smart I leave totally impressed because the customer service is OUTSTANDING.I have shopped at many pet stores and Pet Smart out shines them all.The staff that Pet Smart employs are very helpful and very personable ,they always have time to help you they always LISTEN to you and always have what I am looking for...ALWAYS. THIS is why I would recommend PET SMART over any other pet store that I have EVER shopped at...I actually drive out of my way to shop at this Pet Smart because it is SO worth it....customer service and product availability as well as well set up store that is very clean....the employees are happy there and it shows..it makes for happy customers!!!!!
Great personnel . Kinda pricey
Im getting a new puppy I had a lot of questions. The people here answered them and the cashier was delightful. Thank you guys so much
My experience at PetSmart was excellent it was a very friendly and inviting atmosphere and Hailey was very friendly polite and done an excellent job making sure I had everything I needed and was able to find it with no problems. I strongly recommend this place.
They are helpful .but they never have jack dempsey or oscars .then they tanks were the fish 🐠 come from dont be treated for diseases but you can return dead fish wit receipt 🧾
My girlfriend doctored a dog the dog is very cute are you sure you saw home thank you for your service
These guys were very helpful as getting meFinalize my purchase on a 125gallon tank and helping me loading it up on my jeep. I wish they could’ve provide me some roap to close the trunk lol but luckily Lowes was near by. Great service
For some reason there’s what looks like 100 fish all together in a 10 gal tank. You can’t buy reptiles unless you spend $100 on a tank 3x the same they keep multiple of the same reptiles in which doesn’t make a bit of sense ? Their excuse was bc they didn’t have them long enough so i guess over crowding animals until they get sold even if it’s weeks is okay? All the beta fish were kept in small plastic cups. Small enough so they can’t even swim around in so they just lay at the bottom for days or weeks until they get bought or die 😤 it’s literally animal cruelty but because it’s a pet store it’s okay. YIKESSSS
Alex in the fish department was amazing. He helped us get started on finding the perfect fish for my son. This is my sons first pet. Alex was very patient, knowledgeable, and overall AMAZING!
I received help right away, people were friendly.
First reason i love petsmart is because you can bring your pets in the store. Every employee is so friendly with you and your pet.. They ask you before giving your pet a treat. They have a variety of pet products. They have cute animals to adopt. The worker are nice. And they offer a dog training classes
Great place too visit ❤️
Experience was great!!Only seen one employee
Nice staff, little pricey but thats cuz im poor. Lol other than that they had everything i needed for my fishes.
I go here every now and then to stop and take a look at the animals or to get pet supplies. Overall, its a nice place if your considering adopting a pet or purchasing animal products.
Very Friendly Staff MembersCleanGreat selection of Stocked items for your Pets
Dr paperella and her staff were fantastic with my autistic son It was more then worth the drive to have him worked on by a fantastic dr and wonderful personel.
I went in looking for shampoo for my 6 month old German Shepherd who seems to have dry itchy skin and I was looking for special shampoo for him, I became overwhelmed with which one to get so I went up to a sales associate and asked for help and all she told me is get one with oatmeal for a puppy. Well I felt like I was interrupting her day and felt like she didnt want to be bothered by my questions and she seemed like she didnt want to help me.
Pricey. People will help load big bags but because the prices are on the high side, we think Pet Supplies Plus is a much better deal. They will quickly compare online prices for the product of choice and match it.😃
Love the store, tons to choose from, just kind of pricey!! Dog food is almost $10 more a 32# bag than other retailers....BUT!!! I LEARNED that they price match... So shop around and take your process from other places to them.
We were greeted right at the door by a nice young lady. We adopted a cat and she helped us register for a coupon book and give credit to the Noah Project Shelter. Quick, friendly and EASY. Very pleased!
Very Friendly StaffVery Clean & Spacious FacilityVery Cute and Well taken care of Pets for AdoptionGreat Discount ProgramGreat Selection of Pet Foods and Well priced
Great customer service!! Whats not to love about a pet store !! My fur babies love their treats.
Bought dog bed largest one Buttercup loves it never slept on other pillow and she 💤 sleeps
They gave me advice on buying a kit for my juvenile baby Igor bearded dragon. Encouraged me to buy it, against everything I had researched, said it would be fine. 150$ later, he ate the sand, and died slow and miserably even though I took him to the vet Glen Park) multiple times. Dirty. Untrained staff. I brought him in to show them what they did, said I could get a new dragon, but if I did, I couldnt bring him home to bury him.
There was a misunderstanding and some miscommunication, however Scott the manager was absolutely respectful, polite and was able to totally ease the situation. Very thankful he was so understanding and down to earth!
Give them a 2 because they dont animal rescues and charge a lotWish they would chance there minds and start helpingI know a spot that has asked
Groomer is super disorganized and outrageous prices
I went looking for a harness for my dog, well I was shocked at the prices. Nothing under 25.00 dollars. I looked online and Chewys had it for 10.95 within shipping it came to $16.75 . almost 10.00 dollars cheaper. And it came the next day. I will always show there from now on.
Now I know that going into a store that is closing in 30 minutes is not cool if your planning on taking forever.. however that was not my plan.. but ended up standing in line forever. They only had one lane open and they were taking forever with price checks and personal checks not being accepted.Finally my turn and I am out with 10% off. Thank you thank you
Great expirence, poliye and helpful. Bought a chineese hampster!
It is good as far as a pet store. Good selection of animal needs products and a pretty good selection of pets.
The associate in the fish department was very helpful in helping my family select fish for our 60 gallon tank
Love the store but noticed their prices are up as all stores are these days with inflation.
Grooming service getting my dogs nails clipped for the first time an experience for my girl. Calmed more after a 2nd employee massaged her ears. Did a great job on her nails. However food & treat prices here are a bit expensive. I can buy many of the same brands at Wal-Mart for a lower cost.
Extremely helpful. They answered every question we had. Also got an adorable hamster. I would recommend them to anyone.
There is always just one person at the checkout. Last 2 days have been a 20 minute wait each.Other then that the staff is nice
My visit was just great. Gentleman at register was cordial, as well as Rebekah that groomed my dog. A very nice experience this time. Wish it could be like that every time.
Groomers were super friendly & squeezed us out-of-towners in for a nail trim.
I practically live here lol. Im here all the time. I have a lot of animals and petsmart is always helpful with whatever questions or needs my animals or I might stumble upon. The staff are always cheerful and willing to help as well. I love this place.
Spacious store with all kinds of pet supplies and accessories. Fish, birds, lizards, small mammals are all avaiable. Pet food in several brands, both dry and wet. Lots of leashes, pet clothing and costumes, and food dishes. Public bathrooms available. Parking lot has traffic signal from street.
The employees at the Sherman PetSmart are always very friendly to my family and dogs. They are also always helpful, asking if we need help with anything and answering questions
Clean, friendly, healthy animals... Better choice than the PetCo down the road! Comparable/better prices and higher quality, larger selection... Save yourself the frustration and just come here first 😂
Manager Aaron and customer service representative Hannah L were absolutely fantastic! They were so welcoming, helpful, and you can tell they enjoy their jobs.
Good experiences. The staff is helpful and courteous. The store is clean and well stocked.
No turtles and no dogs, and the adoption group that was there didnt keeo their appointment that we set with them, or inform us they wouldnt be there despite our having to drive 45 minutes to get there.
The grooming department did a really good job on my cat s nails . They put softcaps on her front nails. Will be back to have them redone again.
I like Pet Smart because its convenient, buy they dont always have what I need.
Very helpful employees, although the store isnt as pretty as PetCo. We got what we needed quickly and were checked out fast, so appearance isnt everything.
Always find what I need here. Very helpful employees and polite.
Service is very good! I am always greeted with a smile. I go there for fish and fish supplies. I am very impressed with the selection and quality of their freshwater fish.
Love the customer service
Went in to look at fish tanks as my partner is thinking of starting one- ended up helping an employee chase a small lizard who escaped his enclosure. We were unsuccessful- he is still a free lizard 😂10 of 10 would visit again for lizard chasing with disgruntled employee
I always go in here about every two to three weeks for pet food the representatives are courteous friendly and willing to help!
I go to petsmart in muskegon on a daily basis and love it. However the last month they have been rude and taking people that just walk in not knowing who was first instead of asking who was first and I end up waiting for like 20 minutes while others walk right in and get waited on when they are getting the same thing as me. It makes it hard for me to want to come back. And I spend lots of money there. Should talk to employees on customer service.
Picked up an amazing 75 gallon and 36 gallon aquarium. Great price on both.
If i could leave -0- stars i would! Placed an order for store pick up black friday morning. Orders are supposed to be ready in 2 hours. My debit was charged which petsmart states it will not be until order is ready? So i call, no order. I go there, no order, it will take 7 days. I get an email today stating my order can not be fulfilled on sale items, out of stock & money will be returned. NOT ACCEPTABLE! They have the items i purchased all the time & just chose not to sell at sale price. I will NOT ever go to petsmart again! Your lousy service & lack of commitment will cost you plenty. Pleasing your customers is your best & cheapest advertisment. With social media an unhappy customer is your worst decision! Keep your crappy deals.
Clerks are always friendly, and they have purina pro plan. I cant really ask for more than that.
I think I will continue to buy my animals things at this location for a long time. Everytime I go in I always learn something new and I always get treated kindly.Keep up the good work.✔👍
They have a large selection of treats and food for your 4 legged fur babies, but sometimes they dont have what youre looking for.
The groomers are great and they really care about your fur baby. We have birds, a cat and 2 Yorkies. Our only gripe is our birds establish toys and food they enjoy, then we come back to restore,and they stopped carrying it.
Staff is very knowledgeable about the store and the variety of pets that come through as well as kind and courteous. (Obviously) pet friendly just make sure to have them on a leash.
Theyve always been good to my family they respect my working dog and how I dont like him being petted some days. Great customer service, though the manager and 2 employees are quite rude.
Small animal bedding. The best! I have found ! The variety of co!ors can be found online or in-store. More imaginative themes can be played with in our small animal homes. Business in town and less from out pockets.
I like the deals they give and price match with chewy. Sometimes I wish the dog and cat food industry would be simple. Not just for me but for everyone else as well.
The store is clean and well kept and the shelves were stocked. The staff was friendly and very helpful.
A great pet store for cats, fish, birds and all needed to care for them.Dogfood & Dog grooming dept is great!! Obedience classes available for dogs. Easy in & out from Sherman Blvd
Well stocked, very pleasant atmosphere.
Took my son to see the animals while out running errands. Staff is always friendly and helpful. Clean environment. Well stocked
Petsmart is a great place to go to get either pets needs in the associates are very nice sweet and very very helpful I would definitely have my friends go there also
Able to purchase boots and socks for my Lucy who hates outside in the cold!
Great first day of pet training with Dallas.
I have bought snails and fish (guppies) from this place and every time I brought them home some of my fish died and so did the new ones. My friend and I were there two weeks ago and found a black betta, she already had a white one and decided to do a divided 10 gallon and decorate it to look like the yin yang sign. So she paid almost $8 for the black crown tail betta. She had it in its own tank for a couple days then put it in the divided tank with her $20 white elephant ear betta. A couple days later she noticed its health deteriorating, she treated it (she has had fish for a long time and knows fish diseases), it died the next day. Shortly after her white betta was showing symptoms she continued treatment and a few days later her betta was bleeding from its gills and died!I bought a pleco and put it in with my fish to help control algae, I do regular water changes and have a heavy duty filter, but still have some algae. Getting one would be better than scrubing the sides of the tank and decor so much. The pleco died after two days and when I took it out I noticed ick! I took it back since I was told they had a 14 day replacement policy and they would not replace it, I was angry but okay with it since the store is selling sick fish. I made sure I got my money back though. I then treated my fish for ick but it hasnt gone away yet, all I have to say is I better not lose my favorite fish that I bought from a good fish store. They arent exactly the kind of fish that are easy to find. I was very disappointed with the experience with fish and the crappy uninformed customer service. I will not be going back.Petco by the mall is MUCH better.
Looking for Top Fin Retreat small filter cartridge. Online search says it is in stock in Muskegon store. I was in the Muskegon store earlier today they had no idea what I was looking for when I showed the sales clerk the tank I bought there she gave me the wrong filter to purchase. When I pointed out that it was the wrong filter she said they do not sell the small size filter.
Great customer Service top notch
Walked in and out in 25 minutes. My dog was taken right back for nap trimming
A one place shopping experience that fits all your pets needs. Great puppy classes.
WORST SERVICE EVER! Struggled in the rain to get dog to grooming appointment only to have them REFUSE to do grooming because dog was UP TO DATE ON VACCINES! Don’t waste your time with petsmart!
I frequently shop at petsmart for my two beardies and pup. The customer service is always great. My favourite employee, Erin, is always a big help!
PetSmart is awesome get everything you need for a pet they do wonderful jobs at hair styling haircuts Nails,Baths and flea treatments well worth the price very friendly fast service
The hatchet job pet smart did on our puppy...so pissed. Half of her face shaved, balled spots, patches of hair all over her body, ears look horrible with strings of long hair hanging and her ear was bleeding because they cut it. She disnt get bathed and her nails didnt get done also. Im embarrassed for her and for the idiots who cut her dont know what to do from here.
Taking my pup for obedience classes, will let you know how it goes!!
Really friendly people
This is my favorite Pet store, theres everything you need, plus you can bring your pets in!!! Theres fish to birds to cats and dogs. Anything youre looking for for your loved pet you can find here
Great Staff! Dylan was insanely helpful! Thank you!
Im disabled and they called an associate to go get the item I was inquiring about,explained how to use it and offered a name and phone number for assistance, if needed.Finally a store with customer service! Thanks PetSmart.
They were very helpful and patient with my crazy puppy. Helped me with the proper chew toys for him as well.
PetSmart is great place to take your pet for grooming. I like getting my beagles nails clipped. They do a great job.
Wasnt to bad friendly employees
Great staff! We got a hampster and they had knowledge of the animals!
Its humming with fresh fish every Thursday afternoon. (The tank kind!) And after being with my man who loves fish....well you get it.
Walked around the store and couldnt find anyone to help me. So I left my stuff and was gone... sucks to be them, lost a sale and possibly a customer for good!!!
I have two American bulls We love pet smart they have the foods that agree with there stomachs and much more! Workers/ customers love my American bulls!
I love this store! They facilitated my dogs adoption and they were great. Highly recommend!
Very helpful and didnt yell at me for not wearing a mask on ...they have my pet needs business 😊
Good pet store, good friendly and helpful staff
A lot of their fish are sick and they are still selling them two people who are not experience with that situation and I feel that is irresponsible. people dont understand that the rest of their fish may die.
Employees were both freindly and helpful.Covid made them not have the tropical fish I was looking for.
Lots of great stuff. Love being able to bring my 4 legged baby. Prices are a little steep
Over priced pay more for a dog kennel replacement tray than I did for the actual kennel to begin with but their staff is helpful and they have a wide variety of well pretty much everything
Sold me fish that had a parasite that ended up killing the fish we had for over 3 years.
Great place to buy specific pet supplies
Awesome selection of toys for my dog, they seem to have a lot of different styles of toys than other stores.
Groomers did a great job on my dog. A bit pricey ($45) but friendly people and timely service.
Great prices. Super friendly and helpful staff. All you need in one location. Highly recommend
Very helpfull always find what im looking for in there
Great inventory. Knowledgeable and friendly staff.
I have adopted 3 Cats from Petsmart {Muskegon Human Society} & I would highly recommend getting a Cat or Kitten from them any day The staff at PetSmart are very nice
The staff was very friendly and we got good prices.
Total reviews rating 4.4
199 Reviews for PetSmart 2023:
Review №1
2022-04-06A few employees are genuinely nice, others just seem to be there for the paycheck only. They do stay pretty stocked, and Im able to find what I need for my picky cats, where I cant at other supply stores.Good for live plants for the aquarium.
Review №2
2022-06-24Helpful staff here, lots of selection and always fully stocked. Lots of variety in the fish department, and usually good and clean. They make sure to ask you about the other fish and size of the tank when purchasing new fish. If they tell you that your tank is to small or the mixture of fish in the tank isnt a good idea, I have found that they know what they are talking about 99% of the time.
Review №3
2022-04-16Love this store!!! I get all my pet foods here. Clean, caring staff.I love that I can take my granddoggie in with me when he is here visiting. I bought him a Hoodie and 2 new toys, treats. My daughter is not going to be happy , oh well grandma rights!
Review №4
2022-04-26Just got a new pup needed some supplies. The young gal who waited on me was very helpful and informative
Review №5
2022-05-21PetSmart has all the essentials for whatever critters you have. Prices are competitive with places such as Meijer and Walmart. They also offer a rewards plan which saves you more money. In some instances I believe they price match.
Review №6
2022-06-03My friend just went in the store this morning and they were rude to her and they didnt make these people leave when there dog tryed attacking her puppy. I think they need to start asking people if there pets are friendly bec its not right
Review №7
2022-07-04Store decent, grooming only had 1 person our dog liked and she left. Not impressed with the groomers they have now
Review №8
2021-09-12We come here very very often and love it. 😌 get our fish here and everything else, the workers are very helpful too.
Review №9
2022-01-28I’ve been bringing my Labradoodle Blackjack for grooming about 5+ years. Obviously, I’ve been happy with them, and I appreciate the range of appointment times. I also love using the app to schedule grooming and to pay online before pickup. I try to get Kaley because she knows my animal and his skin issues.
Review №10
2022-03-18This store is clean and everything is easy to find. The staff are busy doing their jobs but never too busy to say hi or can I help you find something. Its nice to see people bringing in their pets as they shop. If their are accidents from the pets it has to be cleaned up fast because I have been shopping there for years and have never seen anything on the floor. Its just a all around good store with good staff. My compliments to the managers for working with the staff and making this a successful store.