Kerbside pickup
Yes
Pizza Hut in Wyoming
Categories
Location on the map
Wyoming, Kent County, Michigan, US
Service options
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 616-530-7777
Site: https://locations.pizzahut.com/m...
Site: https://locations.pizzahut.com/m...
Opening hours
- Monday:3–9PM
- Tuesday:3–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–10PM
- Saturday:11AM–10PM
- Sunday:11AM–9PM
Pizza Hut in other cities:
Comments (136)
I placed an order through the app at 5:10p for delivery. The text notice said it would be delivered by 5:50p. I called 4 times started at 6p - 7p and no one answered the phone. At 7:05p, someone from the Pizza Hut location called me, told me they did not have a delivery person and asked if I could come pick up the pizza. By that time, we had already ate something else and I asked to be refunded. She said, yes, it would be processed in 5-7 days.I understand staffing shortages, but, (1) they should not be offering delivery if they do not have a delivery person, and (2) if they would have called sooner and/or answered the phone, we could have picked it up.
I placed an order online and I didn’t realize it auto changed the address I entered until I got the confirmation email. I called the restaurant and the manager told me it was out of their delivery area but that he would see if he had enough drivers to still deliver it. I explained that I can order from the correct one I would just need this order canceled since I can’t pay for two $40+ orders. They ended up being able to deliver which was appreciated.
Pizza was delicious! Very short handed. Need more help!
Order wasnt ready when it was supposed to be. When I got there they lied and said they couldnt print a receipt and it would only be a min but my food was ready. Then heard them in the back saying they needed to make it. To top it off, the order wasnt the correct crust. While waiting, another person came in and their order was incomplete and had to wait for a salad to be made and then made that wrong.
I downloaded the Pizza Hut App and anticipated a quicker experience. The App was easier to maneuver than I feared. BUT.....after successfully submitting my order, delivery took 2.5 hours.
The order was delivered well after the quoted time as it appears to have been handed over door dash at the last minute. The food was cold and appeared to have been sitting for quite awhile before it was delivered.
Something changed with the bread sticks I ordered on 10/8/21. The bread itself was just different and barely toasted. Also the seasoning on the bread sticks was trash, I wish I would have checked in store before bringing home.
Fast servers pickup order in and out less than 3 min
Make sure the pizza is hot when it gets to the customer . My pizza was cold and it was 10 mins late.
Called in to place the order, they answered right away, order was done right at exact time they told me it will be ready.
They were so short staffed that I had to go pick up the pizza even though it was suppose to be delivered. By the time they let me know and I got the pizza it was like warm.
This place BLOWS. I say this as I sit here waiting 40 minutes for food and never got drinks delivered. They need more people working this location. The girls working up front are overwhelmed with how busy this place is.* So. It took an HOUR for bread sticks to be delivered and an hour and ten minutes to have our one pizza. We watched THREE tables of people get up and leave because they were getting no service or waiting so long. This location is ridiculous. This place was not busy by the time we watched these other people leave. We ordered a basket of french fries for our kids to have while we waited for food, we received those in about 30 minutes, we assumed our pizza would be up shortly at that point, otherwise we would have just left. I have no idea who runs this place but its just terrible. Absolutely a joke.
I order on the internet every week. My pizza is always ready right on time when I come!
The online ordering process was very simple and quick from start to finish. The food was delivered in a timely manner and the food was still warm. Great job!
Wings and bread sticks no good. Wings were tough and lacked flavor. Bread sticks were over cooked and very dry
I have stopped at this locations many times during lunch and have never had good service. I am never greeted at my table promptly, it almost seem as though they forgot I walked in. About a month ago they completely forgot to enter my order (and another family too), waited for 45 min before they told me. Yesterday was no different, walked in, told them I was dining in and found a seat then I waited....and waited....and waited. 10 minutes and no one came to my table at all!! There were only 3 other tables occupied. When I left the worker was just standing at the register. I will not be returning to this location.I have no problems with the kitchen. I have always received hot food. I believe it is a lack of experience, training and enthusiasm in the Front End staff.
The delivery time was quicker than expected and the food was exactly what i was expecting. Great work by the whole team.
Gone here a bunch of times and great service all the way around. Obviously when it’s during meal times things seem to get busy and waiters tend to be a bit slower but I don’t blame them. Ordered to go and delivery times are very good. Great place.
Went for first time to this location with friends. Had 10 of us and they had no problem sitting us fast. Pizzas were really good. Loved their ham and pineapple one. Friday night staff was effecting, friendly, hard workers and we were amazed at their service. Thank you for a very pleasant evening with out of town friends with kids.
Its Pizza Hut I always prefer a mom and pop type pizza place but it will do in a pinch and Pizza huts been around for a long time so you will know what to expect from a franchise pizza place.
The pizza itself was good. The employees were unfriendly and I waited 15 minutes upon arrival before even being greeted and acknowledged.
The team member was positive, professional, and friendly, and the food was made to specifications, and was ready at the promised time!
Pizza was made on time, but was dried out and there was aluminum foil in the crust of our supreme pizza, almost looked like a candy wrapper that was rolled up in the dough.
The wings are terrible cold and not even mixed in the sauce. The pizza comes luke warm. Expensive for just slightly ok food
Husband and I placed our normal online delivery order at 7:50p on a Sunday. When we got the pizzas they were no where near what we ordered. We called @ 8:35p and was told that they would remake it correctly... So 9:15p rolls around and no replacement yet. I call to see what the delay was...well the replacement was in the warmer on a pickup status not delivery. Then when the new super sized replacements show they are even more incorrect than the first time. Now they offer a refund but have to wait until the driver returns. Its now 10p with no edible pizza. We have had 2 different ones so far. I think after this we will stick to frozen pizza....
After moving to the area almost a year ago, service from this partciular Pizza Hut was great. Someone was always ready to assist with check-out if I was picking up my pizza, and delivery was also fast and efficient. However, over recent months, everything seems to have gone downhill. My last three orders have been messed up. For the first order, my breadsticks were not full cooked (butter topping was not baked into breadsticks, dough was mushy. The girl at the counter gave me a strange look while passing the pizza to me, so I knew she knew about it). For the second order, they delivered the wrong pizzas to me (the driver ended up coming back to our house 15 minutes later to deliver the correct pizza after realizing his mistake). Finally, for this most recent order, I ordered a personal-sized pizza for delivery. What did I get instead? A large pizza. Wasnt charged extra for it, but I really didnt need all of that pizza. Overall, this Pizza Hut has some work to do when it comes to overall quality of service, and actually paying attention to order instructions.
My pizza and cinnamon rolls were hot and made perfectly! Also my order was fast and efficiently prepared!
It was kind of silly comma Lee cashier was not familiar with pricing and even though I came in to order my pizza because I planned on eating it there she assumed I was take out and so charged me the take-out price for pop which then didnt have any free refills. Not a big deal its a nice place but I just figured why do something like that to a customer over a dollar when you could have had a five-star instead of 3?
DONT GO HERE! The service is terrible. We tried going here a few times and it takes FOREVER to get anyone to come to your table. It wasnt even busy any of the days we came here, which I can see why. They get terrible reviews and should be shut down. The place is dirty. The employees are the bottom of the barrel kind and dont have any customer service skills, they ignore you but will sit and chat with each other. We had to walk our twice because we sat there for 20 minutes with no service. Read the reviews, this place sucks.
I order from here semi regularly, and the pizza is great, however there are often little things wrong, largely wrong sauces or forgotten entirely.I am honestly rather agitated today though, I was told that Pizza Hut had a birthday special, so called to ask about it, and spent a minute or two trying to get the woman on the phone to even understand what i meant. I asked if they had any specials for birthdays, and she just went on about their current daily special... which didnt answer my question at all. Its perfectly fine if the answer is no but i didnt even get my question answered
One of the best Pizza Hut locations around. Great seating options and good servers. I normally order online and pick up. Typically I end up waiting longer than expected, but its usually because theyre busy.
Pizza good. Charged more than what the waitress said. She was friendly, but put me around the corner and ignored me. Had to wait 15 minutes for a pop refill. No paper towels on my table. Had to wait for her to show up to get me some.
Usually good pizza and good carry-out service, but not today. I ordered online and arrived to see my name on the screen with Ready at 5:58 pm behind it. The time on the screen read 6:01 pm so I figured Id be in and out. Nope. The very young and clearly ill-equipped, flustered girl at the counter was busy messing with what turned out to be a faulty register. She completely ignored everyone in the waiting area and didnt look up once to notice more and more customers standing and waiting. It obviously didnt occur to her to use the other register. Then one customer just walked up, said his pizza appeared to be ready and he paid. Then she went in back and was gone for at least 7-8 minutes. The counter was left completely unattended. Finally she returned, no pizza for him yet, and another older worker came out and began fussing around. Meanwhile, I havent been acknowledged yet and there are now about 10 people waiting. The warming oven was FULL of pizza orders, but it apparently never occurred to either of them to read off the names and see if they could move some people through. Finally after another 5 minutes, I just stepped up and said, Hello, excuse me, it says on the screen my pizza was ready 22 minutes ago and Ive been standing here for at least 20 minutes. Do you think you could maybe check if one of those in the warming oven is mine? The worker sort of shrugged and said, Sure, then disappeared in the back for another few minutes and brought my order out. I paid and left. No apology, no explanation, no eye contact, nothing. I kind of laughed with the other waiting customers and told them I guess you dont get if you dont ask. IT WAS RIDICULOUS. The pizza was fine, but the service was an abject failure.
I suppose this is my own fault for continually using this Pizza Hut as it is the only one near my house, but have had so many bad experiences here. Just had to wait 20 minutes for my pizza after they said it was ready because it stuck to the pan apparently. This Pizza Hut routinely screws up orders or leaves the pizza undercooked. Not worth the hassle when there are other options around.
Walked in and every table was dirty. Sat down at a dirty table and waited ten minutes for service. When waitress showed up I inquired if they had Dr. Pepper in which she responded “I don’t know.” Placed order for an appetizer as well and after another ten minutes no drink or food. Overheard the only other table in the place complaining that their order was wrong. Got up and left. Will not be back.
Order was ready at the time I specified, everything was fresh, employees were pleasant.
Pizza Huts pizza was always okay but if your like me you favor a sweeter sauce. Well now God has blessed us through pizza hut by them coming out with the GREAT NEW SWEET SAUCE CALLED PREMIUM PIZZA HUT PIZZA SAUCE. And its no more expensive and makes the pizza taste great and more Italian! YUMMY!
Nice to have taken our order 15 minutes before closing. Dont understand why a pizza place closes at 12 on a wknd. At least for delivery? Overall pizza was good, portions good. Kind of on the expensive side for amount.
Weve ordered 15 times or more in 3 years since moving here. I cant think of one time they havent messed up the order or given is the wrong order. And the last 2 in as little as 2 weeks the pizza toppings were all on one side or there was no toppings just sauce. Seriously.
In the past I loved this pizza hut but now its just cold cardboard with pizza flavor
Really unfortunate. Everything here is average at best with service coming in pretty low. Had to call 3 times to reach a person - the other two I was hung up on before anyone even said hello. Two employees where standing at the counter and didn’t acknowledge me when I came in for my pick up order - not even a “we will be right with you”.
Always delicious. Most recent order was quite fast.
This location is terrible. The service has always been the worst, no matter when I decide to stop there. The food isn’t bad but that’s if you get service. I have had to walk out twice for sitting there for over 15 minutes and getting no service. It’s also not clean. When we sat down, there were crumbs and the walls are filthy by the tables. I don’t recommend this location. I hope the others are better.
Riley creative Barnes, as he introduced himself, is one of the most genuine people Ive ever had the honor of meeting. However, he did seemed a little pale- too pale. It appeared as though he was brushed in a fresh coat of Sherwin Williams white paint. All in all, Mr. Barnes, or creative as he told me to call him, is the reason this establishment is receiving these 5 golden stars. Exquisite service by such a great young man. YOUNG PEOPLE ARE INDEED THE FUTURE!!!! GO PIZZA HUT!!!!!
Ordering easy. delivery timely. food tasty
The deep dish pizza was doughy in the middle. The pizza needs to be fully cooked.
Easy to order online. Pizza was ready on time and was hot.
The pizza was really good and the cost is very reasonable, but it was just really weird how our delivery boy, Riley creative Barnes, as he introduced himself, kept talking about Stewie2k and how his joining of Team Liquid after he won the major was one of the most pivotal moments in North American Counter-Strike history. In the future, I dont think the delivery boys should be telling their customers what they think the legacy will be for players like adreN and Hiko who retire early from professional Counter-Strike to coach and analyze full time.
THIS REVIEW IS FOR ZOUP,... NOT PIZZA HUT!Food here is GREAT!! I just wish they had more salt free or low salt 💓 healthy soups! Overall great service and never too busy.
Dude come on, just came in at 8:30 7/14 and they were completely dead inside and somehow the mixed girl at register messed up our order.. We had to repeat ourselves twice too, I see why you guys werent busy at all... How disappointing
Absolutely horrible all the way aroundHorrible managementManager gave me an attitudeTerrible pizzaNo toppingsUnbelievableNot acceptable
There was almost no sauce on the wings and the one pizza looked like it was sitting for a while
Delivery took too long and the food was barely warm when it arrived.
The sauce for the breadsticks was really watered down and not good, everything else was great
Took 35 minutes for 2 pizzas for dine-in. Waitress, Alesia, barely acknowledged the fact we ran out of drinks while she kinda tossed our pizzas on our table and walked away.
You can count on the pizzas be consistently good. Service sometimes is a little slow, but all in all, this is a good location.
This place absolutely sucks. No idea of what customer service means. Horrible. We waited at a table for nearly 15 minutes while the 2 staff members too orders from walk in customers. 😕
Ordered a pan meat lovers pizza received a hand tossed pizza called the phone center six times trying g to get right pizza and disconnected all tries hum,,!!!!!! Should have ordered Jets pizza learned my lesson
Pretty much always gets our orders wrong. Pizza never really taste fresh either
Ordered from here and got it wrong and then it toke them an hour to get to my place. The wings were not done at all they felt raw still. My girl friend is now sick from the food.
That was bye far the best pan pizza Ive had from pizza hut in along time. Grandvile pizza hut rocks! Thx,
Really frustrating when it says a store is open until 10p.m. but they are closed online for ordering.
Food was ready on time, delicious, and correct.
Everyone in my house now has food coma lol
Speed up the service. It took twice as long as you quoted.
Hardly anybody there. Food was good. Not sure why they did not bring out appetizer ahead of food.
This location has the best service & waitresses ! The food is always hot and restaurant is very clean. Great environment!
Great carry out location with small dining area. Food is always hot and orders are correct.
Pizza was pretty good here but the hand tossed is a bit soggy. Still pretty good flavour overall though.
Great pizza, hot and timely.
Fast service, order was perfect and great pizza Hut taste as always!
The triple treat box is a fun combo.
Terrible service I ordered a pizza from there and they never showed up I even called and they would answer and hang up right away.
Great pizza deal on the Big Box!
Very nice woman did it all.
I literary have no words for today! -regular customer
Not a big fan anymore which stinks because we used to really like their food.
Well made pizza toppings evenly spread and same for extra cheese
Carry out orders are always correct and yummy!
Took the lady on the phone 10 minutes to tell me she wasnt able to find my address. Im located 1.8 miles from this locations. wow
Fast -Friendly -order ready- thorough-knowledgeable-
Get more help and offer fresher food.
Give people the sauces they order.....
Pizza arrived hot, good service! Thank you!
Pizza hardly had any toppings
Friendly service good pizza
Great place for wedding and reception.
This place sucks!! I wouldnt ever go here food was cold they wouldnt remake our food
Pizza was good and so many menu options.
Waited for ten minutes at counter before anyone acknowledged that I was there
Great lunch special. The Supremo sandwich is terrific.
Very quick service. Employees seemed very polite and friendly.
Ive been to this location before. Its semi-slow. Very busy location i would guess.
Average pizza fast service.
Pizza ready on time. Excellent pizza
Great food and even better service!!
Good food
Service,food, and delivery were Great!!
Great location and friendly atmosphere from an American classic.
The waitress must have been brand new.
Good food
Chain. Its pizza hut, some people like I am not sure how
Wouldnt deliver 3.3 miles away.
Good food, good service.
Not a fast place to eat
Never get my order right
Its nice
Great service & food!!
Great food every time
Great service and surprisingly fast
Food was cold
Food yucky. Service bad.
Good
Decent
Just another Pizza hut.
Best water in town!
It was pretty good
Quick and efficient
Awesome
Good Pizza
Excellent service.
Good pizza
Good pizza
Great Service!!!!
Helpful staff
Muy bueno
Total reviews rating 3.4
136 Reviews for Pizza Hut 2023:
Review №1
2021-12-28Pizza was over cooked to the point of crunchy & cheese on top was black. I usually save half for the next day. Pizza wasnt appetizing enough to save. I ordered thin, but there was nothing to it. Cinnabon rolls had an overload of frosting- hard to taste the Cinnabon.
Review №2
2022-06-01Initially called to place an order no one answered drove over and went inside and waited ten minutes had to call out to someone to come to the front. Someone walks in and hasnt been there a minute and asks if I was picking up and decided to serve the other person before me. Lady was very rude and complained to me. I walked out. Not a good pizza hut stay away.
Review №3
2022-05-15We were quickly greeted with smiling faces. Even though they didnt have any servers available, we were invited to stay. Though their fountain drinks werent available we were offered bottled drinks. Our food was delivered promptly and we were checked in on often. I love a place who treats customers well and goes the extra mile when they could have easily turned us away.
Review №4
2022-06-30I waited on line for 20 just to place an order. There was only one person ahead of me. A guy walks in, walks in front of me, and he got waited on because he was an Uber driver. I was never greeted, the Uber driver was confronted and didnt care. The cashier walked away and NEVER TOOK MY ORDER!!! I left. Your food isnt worth my money.
Review №5
2022-07-06I dont know why we keep giving this place a try but we do. Ordered two different kinds of family sized pastas and received 3 individual pastas of the same kind, and an inexplicable amount of breadsticks. Im completely done now, AND my feet will never step back into this establishment.
Review №6
2022-03-06Food was good but pickup was bad. Went to pick up my order where they bring it out to your vehicle. Ended up waiting in the parking lot for a while and no one brought my food out. I ended up going in to find my food in the heating box. The staff was rude and really didnt seem to care that I was waiting in my vehicle even though my order was ready. You give a tip before service rendered. This practice needs to stop because I wouldnt have given a tip if I knew the service would have been this bad, let alone eat there in the first place.
Review №7
2022-07-13An ungodly amount of red pepper that ruined my pizza, and they over charged me. Whoever is responsible for this should be fired and waterboarded. Unacceptable... this occurred on 7/13/22 at roughly 6 oclock.
Review №8
2022-01-10Amazing pizza and great customer service. The manager there was very honest about a mistake they made. He said our pizza sat in the window without anyone knowing for an extended amount of time. Then he offered us some coupons for free pizza on our next visit. The honesty and integrity was very much appreciated. The pizza was still very good as well!
Review №9
2021-06-25Called in an order for an Edge Ultimate pizza for pick-up. The order placed over the phone, was smooth. The order was ready when I walked in the door. It was piping hot and loaded with toppings. I love Pizza Huts thin crust and this one surely didn’t disappoint! If you don’t appreciate thin crust, you may not be crazy about it. My wife is not a foodie and she loved it. Don’t know what else to say. Also, it appeared they had a couple of the employees were in training, which impressed me as well.
Review №10
2021-11-30My pizzas are being made exactly as requested even with new employees being hired. They are doing a great job in my opinion. They are watching the orders closely and paying attention to special comments on the pizza order. Great job to the Monday crew at this 5783 Byron Center Avenue Pizza Hut!! Thank You!!