Planet Fitness in Westland
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Westland, Wayne County, Michigan, US
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Site: http://www.planetfitness.com/gym...
- Monday:5AM–12AM
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–10PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
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The place is nice. The staff are warm and welcoming. The clientele are courteous and keep to their own. The machines aee in great shape and cleaned regularly by both patrons and staff. And the locker rooms are nice and clean. For a guy trying tonlose a few extra lbs or trying to get to their goals period its a great place to work out.
They never canceled my trial membership, which I was told by a staff member was taken care of. Im very upset this happened! I got a call from a manager saying I have unpaid balance. The regional mgr was supposed to contact me but never did. It was a poor choice to trust this place!!!
I’ve been working out here for about 3 years. The new General Manager is by far the best thing that has happen to this PF. The staff is always in a great mood now and it seems he knows the name of all of his customers which makes things sooo much better. Drake is great as well as his whole team.
Crystal the Assistant manager is so rude and condescending ill never step foot in there again! I left the gym so upset, people usually go to the gym to relax and unwind, but Crystal makes that experience Opposite for me!!!she really is very unprofessional, instead of calming me down after upsetting me and touching MY belongings she asked me if i wanted to cancel my membership! Every other gym is fine I’ve NEVER HAD A PROBLEM!
I am long term planet fitness user and I moved in town recently. I was checked several planet fitness locations in the area and I decided to transfer my membership to the Westland location. I picked this location because the bigger size facility that I compare with other locations. The facility include the bath room and locker rooms are always clean, and less clouded which I like less contact with other person and keep proper social distance while I am working out in this current pandemic situation.
Despite being a black card member for about a year now. when I came to the gym to take a shower before work they said that they couldnt find me in their system and that they couldnt let me shower. I had to download the app. In my new phone after which I didnt have enough time to shower before I went to work so now I have to stink even though Im paying his company money not to stink.
Everyone was very nice except for this skinny caucasian female who screamed and was very rude to my girlfriend and I. She was upset cause my girlfriend wanted to tan after I did. She was zooming around the place at full speed complaining over something so small in front of everyone as loud as possible. Made everything very uncomfortable. Probably not coming back to this location.
Im a new member. PF provides an encouraging yet relaxed atmosphere, and I am HOOKED!I have found the staff at this location to be accommodating and friendly, the equipment is well-maintained, and the facility is always clean. The hydro massage beds and massage chairs are HEAVEN after a hard workout, and I am so thankful that we have the opportunity to use them.
I overheard Drake the manager of the club being rude to a club member because he accidentally logged himself out of his a PF mobile app. I feel like he greets particular members with sarcasm and discrimination. If you ask me I don’t think he’s the right fit for a “judgement free”place like planet fitness. It aches my heart to have to write this review. 😞
Westland Planet Fitness over charged me by $10 dollars for the past three months - a total of $30.00 overcharge. $30.00 means a lot to me.The Westland manager said the monthly $10.00 overcharge was a late fee. They got my money on time! Planet Fitness AUTO CHARGED my credit card on the same day of the month for each of the three months.I requested a refund of the overcharge and the manager said We never give refunds. I asked to speak to headquarters and she replied There is no headquarters. I asked to speak to the Franchise owner and she said, His name is Terry, but he cannot be contacted.What kind of business is this? Shame on them!
As fitness enthusiasts, this is our favorite gym in the area! It is huge and has a great variety of equipment - everything we need. The staff is kind, helpful and very hardworking. The place is spotless - someone is always cleaning and the management busts her butt to make sure her members have a pleasant place to workout and feel comfortable!
The gym is kept clean. Plus they have the equipment for free weights, machines and treadmills. The trainer is very helpful and will help you accomplish your goals.Sad to see reviews putting the gym down for young kids. You will see them at life time and fitness 19 as well...
I am constantly travelling around the area for work, so my Black Card is so helpful being that I can pop into whatever gym is close when my schedule gets tight.This week I visited the Westland location and was immediately impressed by the friendly staff as soon as I walked in and blown away by how CLEAN the gym was.I spotted no cat hair dust bunnies while I was on the floor doing core work which is so refreshing. Hoping my schedule lines up to stop in here again soon!
Love it love it love it love it staff is great all the things you can do for the monthly charge are unbelievable tan everyday hydro massage therapy chair which by the way is out of this world massage chair classes all the equipment 24 hours a day for under $30 a month to no brainer people
This place is a nice quiet gym. The parking lot is not very nice and you have to dodge many potholes if you come in by the entrance off wayne road, which is annoying but that is the only negative thing I can say about the gym. It is usually crowded at certain times but every gym is like this.
Best Planet Fitness I have been too! They have newer machines, its always clean. They recently added some water rower machines that I havent seen at any other gym; they are fantastic cardio. Just cant give 5 stars for the fact its a Planet Fitness and they only have smith machines.
One of the larger Planet Fitness Ive been to.Equipment is newer and in good order.Went on Sunday late morning/early afternoon and there was no waiting for any piece of equipment.Free-weight benches are limited and no bench press or squat rack - except for smith machines (thus the 4 star) but most/all of Planet Fitness have the same [drawbacks].Locker rooms were clean. Showers seemed to be clean and in good order.Lockers in the locker room do not have locks, so make sure to bring your own.Other customers working out mostly seemed to be nice and many people clean the machines after use
Recently I needed to exercise in a pool, due to knee surgery and joined a higher priced gym in the area to aqua jog. As I was at that gym, I realized how much I like this planet fitness location(Westland). The staff is always very friendly and helpful, and the gym is always clean. The atmosphere of the staff and fellow gym members is outstanding. I found myself going to the higher price gym just to aqua jog, then going to planet fitness for upper body weights. No gym is perfect, but Planet Fitness is a outstanding option and is much better than most of its higher priced competitors in the area. The recent addition of three more workout rooms is great. I just wished they had installed the heavy bags on the 360. I hesitate slightly writing this review, since gyms get so crowded this time of year, but all you resolution makers in the area should check out Planet Fitness
I like this one better than the location by my house, it seems to have a little more variety in equipment. But as the staff goes it is very inconsistent and annoying. I went there one time and this guy at the desk scanned my card, (i do have the white card). And didnt say anything. Then the next time i go a female at the desk scanned my card and said i had to pay the 5$ so i guess its a roll of the dice who is at the desk. hence the inconsistency.
Great place! the machines are great, clean. I pay 10 dollars a month, and that is prefect. Although I know some people are upset about not having a pool, it doesnt bother me. I wish they where open later on weekends. I work 12-7 fri-sun and they close way to early :( although not that big of a complain. I just have to wake up earlier.
I have been a black card member at PF for a year now. I was already planning to end my membership the week before my membership renews.I was charged the annual fee of $40 yesterday on the 1st even though my last day of membership is May 16th. I was surprised by the charge and even more since PF does not send out any emails warning their customers that they will be charged the annual fee at lest a few days before.With the charge still pending, I go to my local PF and discontinued my membership (this was my original plan). The staff member tells me that from his experience, they cannot reverse the charge, even a pending one!I call the branch manager the next day (since it was already 7 pm) and explain my situation to her and get the same answer; all charges are final and cannot be reversed. I tell her that I won’t make a big deal about the $40, but it would be courteous to at least send an email to customers to give them a simple heads up. She thanked me for my feedback and said that she would pass it along to corporate. I explain to her that funny enough, this is the one major complaint that you see on the PF corporate office’s google page; people being surprised by the annual fee.(Keep in mind that if you have any billing issue with them, you can only TRY to resolve it by calling your local PF as they are independently owned).I further explain that the contract that we sign is unclear on when exactly this annual fee will be charged....”on or around the 1st of the month.”And so the branch manager’s explanation was that she thinks that although PF value their customers, it is still a business at the end of the day. So if they send out reminder emails to their paying customers, then most people will want to end their membership. Yep, she said that.Well, if your customers were satisfied with their membership, then they will not have a reason to avoid the annual fee and discontinue it all together. They won $40 but they lost a customer and future referrals which are worth a lot more.Yes, we have the obligation to be responsible and accountable for the agreement we sign, but this response just validated my decision to leave PF and never come back. I will also make sure to warn my friends and family so they they don’t make the same mistake.You get even less than what you pay for.
Ive going to this one for going on two years now. We are always greeted by the wonderful staff members and they make sure we know about whats going on in the gym. Ive been to many PF and this one is by far my favorite. Very spacious and has a ton of room especially in the stretch/ab zone!
Staff discriminated. I was a member since two years and used to go 2-3 times a week. They never told me that I have to put my jacket in the locker. I keep it with me while exercising as many people do. All of sudden one day they ask me to put my stuff in locker. I requested a waiver for just one day and I would bring the lock from next time. They denied and forced me to leave at the same time few other people had their back pack/ jackets with them on the machine and staff did not tell anything to them, even after I pointed out. Racist!!!
The treatment I received from the person Tamico was absolutely horrible!!!!!! My family and I all just bought black cards and when we came for the first time She was extremely rude and unprofessional and seem to have no idea What she was doing. We sat at the desk for a hour!!!! Just trying to get our cards. She was so scattered and full of anxiety and panic that it triggered my son to have a panic attack. One of the reasons we go at night is so he doesnt get overwhelmed.I thought at first it was just that night so we went back and same treatment!!!! I was tanning and my time just ran out and I was cleaning the bed and she started banging on the door telling me I was taking to long. When I walked out NOBODY was even waiting. It was at 12:30 at night. Needless to say I havent been back and now we are paying money every month for nothing!!!! We picked this gym because of the judgement free zone. Well she definitely doesnt follow that. She was at the desk talking to another girl that was there working out about this woman and putting her down and making fun of her. When I said something she just rolled her eyes at me.Im am calling upper management today to make a formal complaint. Its a sad day when the people that are supposed to make you comfortable do the exact opposite !!
Thought the contract ended after 1 year.. to my surprise I check my bank on August 1st and they took 80$ out for annual fees. I called and tried to get reimbursed and cancel mine and my wifes account and we can only cancel, no reimbursement. Plus every time my wife and I went, we went late at night and the guy was never at the counter. We would wait sometimes up to 15-20mins for service.
Absolutely blown away by the treatment I received from the midnight person at the club Tamico. She was extremely rude and unprofessional and seem to have no concept of customer service. She seemed to be missing a little something upstairs if you know what I mean.I spoke to the maintenance man who was there and said that she frequently blows up on members and cannot multitask and when she tries she seems to have anxiety and nervous breakdown at timesDuring this busy time of year when there are a lot of resolutioners join the gym perhaps a bit higher level of staff from 11pm-1am would help as she seems unable to handle multiple people or tasks at onceI am a black cardmember and she continually refused to provide simple services to me that are part of my membership. All I wanted was to get tokens for the chair massage and she made it a point to continually ignore me and refused my request in front of other members saying that I need to stop bothering her and go work out. I had already been at the club for approximately an hour and a half and had finished my workout and only want to do use a chair massageShe actually called Westlane police which I couldnt understand why and when they arrived extremely promptly, I told them that I was a black cardmember and all I wanted was some tokens for the massage chair the police asked her if that was true and why wouldnt you provide services to this man. Anytime I try to answer the officers question she continually cut me off even in front of these police in an aggressive manner that could not be confused with customer service. There was no reasonable or justifiable explanation so she handed me my tokens and told the officers to have a good night and they left. Very disturbing. It was like she wanted to exercise power and unreasonable control over a very basic request and attempting to pick an argument with me and play a victim at the same time. In this economy where Jobs are extremely plentiful I can understand its difficult to find someone to work the midnight hours(as I was told by another staff member) yet I think theres a reasonable expectation of extremely basic level of service and that was certainly not provided by Tamico. My guess is that Tamico will probably be looking for employment somewhere else soon or atleast I hope, for the gyms sake and the customers as well. After I got confirmation that this is not uncommon behavior of hers, one can only hope.I have had countless positive interactions with numerous staff there at this location who work the regular hours and it pains me to write this review although after the way I was treated I felt that it was reasonable and that you should know
Mikhayla, she is super nice and she dose have very high vibration. She is very porfessional with super amazing smile. She should be an example for training all planet fitness employees. Managment, Please acknowledge her performance and her dedication. She should be very good manager or training coordinator for planet fitness. This location was very nice and clean. Awesome.
Much better after the new equipment, still real busy though , having to wait to use some equipment is a pain , but you cant beat the price ! ***Edit*** went in the afternoon around 8pm on a Friday the place was filled with high school kids , the staff looked like school kids as well , forgot my lock and thought no biggie I have a bright bag and I come in the morning and never lock my locker and have had 0 problem, I worked out for about an hour 1/2 and noticed the kids where thinning out , well I went into the locker room to find my bag BUT not my Nike Therma sphere hoodie I was pissed I went to the 16 year old at the counter an told him someone stole my hoodie and was just asked if I had a lock 😡, I guess you get what you pay for !!!!! Trust me spend the extra money and go somewhere else !!! This place is for the oldies and high school kids
A good place to exercise friendly staff and friendly people that go there you can always find a friend but youve never met before to talk with and do different exercises with it is a place actually that I like going to just to relax and get a good workout in I feel so much better when I leave there
I have to say, this place is a scam!! I signed up for a one year membership for my husband whihc he never used and they are still taking the monthly payment from my account. When I asked about having it cancelled or changed in my name they tell me i have to pay a 40 balance but before i can cancel and they are going to keep taking the payment out for over 2 years,, TOTAL RIP OFF!!!
A politically correct center (cant even call it a gym); give me a break! No scales . . . its considered a judgement. On the wall is a definition of Lunk; totally made-up by corporate. Heaven forbid if you raise your voice or drop a weight. An irritating siren is blasted. Once a month is pizza night/day. Once a month is bagel day/night. Add to this a bucket of tootsie rolls. A bit oxymoronic; to say the least. Add to this . . . the electronic boom-boom, hip-hop, rap-crap that blares throughout the facility. No music. A one star rating for the $10.00 monthly fee.
Total reviews rating 4.4
199 Reviews for Planet Fitness 2023:
Review №1
2022-05-09I love the water classes. The instructors are great. But unfortunately the owners have known in advance an instructor needed medical leave and didnt care to cover the advertised class, even though I spoke to one owner personally.
Review №2
2022-08-03GOOSE and RENEE ARE SERVICE GURUS!When it comes to service at this Planet Fitness, GOOSE & RENEE are STELLAR.As an urban-appearing Black man, some of the staff look at me, and don’t say a word when I come in to the club. They stare at the computer, and hope to see that my membership is not valid. Once my membership is validated, they stare stupidly at the screen.But NOT GOOSE OR RENEE! They both greet me every time that I enter the establishment, and they both do so with a HUGE smile.They are friendly with all of the guests, as is the General Manager, whom I had the pleasure of speaking with late last month.The club is very clean, and never overcrowded, making it the perfect place for your after work workouts!Keep up the amazing work Goose and Renee! I commend you two for not being a racist, like the tall slim woman with glasses who NEVER speaks to Black people.
Review №3
2022-07-15The staff are friendly and welcoming. The coaches truly enjoy what they are doing and are willing to help and answer questions at any time. I love it here!
Review №4
2022-08-22Very clean and well laid out. The shower curtains needed to be replaced or cleaned as there was some type of mold or residue on them
Review №5
2022-08-09Probably my go to location in the Wayne - Westland area. Staff is great and keep it clean. Machines are spaced out a bit more than some other locations too.
Review №6
2022-02-02So far so good. Me and My Queen both got black cards to take full advantage of everything there. Staff seemed very helpful and were training new staff as well. Personal trainer classes as well set up appropriately for all muscle groups.
Review №7
2018-05-23This is one of the nicest PF I have visited. With travel I have been to at least 25 locations. Great lay out. Lots of equipment. Separate rooms for abs, stretching and 360. You can do walking lunges until your legs crumble 🙌👍
Review №8
2022-02-22Love this place/location♥️!! Its always clean, staff is visibly cleaning the floors & machines, staff are friendly, machines always work, hydro massage equipment always works properly, never very crowded, open 24 hours, good job Planet Fitness.
Review №9
2022-07-19Please make 24/7 again really hard to stay consistent with the hours of operation.Please please please for the love of god do something about the music at night the same format songs of girls singing techno songs for an hour straight for a gym 90% full of guys is frustrating
Review №10
2022-03-05The staff and clientele are pretty nice I dont get yelled at for dead lifting 400+ most people wipe down the stations. And return their weights a pretty relaxed place to workout.