Portfolio
Category: Business administration service
Address: 25541 Commercentre Dr Suite 100, Lake Forest, CA 92630, United States
Phone: +1 800-705-4001
Worktime:
Address: 25541 Commercentre Dr Suite 100, Lake Forest, CA 92630, United States
Phone: +1 800-705-4001
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–4:30 PM |
| Tuesday | 8 AM–4:30 PM |
| Wednesday | 8 AM–4:30 PM |
| Thursday | 8 AM–4:30 PM |
| Friday | 8 AM–4:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Site: http://portfolioco.com/
Rating: 4.8
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 4.8
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Name: M***** H*****
Date: 2024-06-20 14:05:15
Rating: 5
Comment: Excellent customer service by Amanda. Helped me to resolve a challenging claim in the most professional manner.
Name: D S**
Date: 2024-06-18 16:17:56
Rating: 5
Comment: I would like to give Jodie Moore 5 Stars to the 10th power. This lady was absolutely amazing. She listen to me and understood how to address my concerns, stayed on the phone during transfers, showed compassion and empathy, had a lot of patience and helped me with getting documents from the lien holder. She displayed the best customer service I have seen in years.Kudos to Ms. Moore. Amazing Service. I hope you have much much success in your career.
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Name: s****** m*****
Date: 2024-06-17 15:25:28
Rating: 4
Comment: Very pleased regarding process..Matter handled very timely from the company and Associates...Thanks again...
Name: R****** O*****
Date: 2024-06-16 18:20:19
Rating: 5
Comment: Cindy was awesome! 5 stars for her! She was very helpful with getting me the information I needed. She has a really positive attitude as well!
Name: M****** R*******
Date: 2024-06-09 04:17:16
Rating: 5
Comment: My interaction with NWAN has been a phenomenal experience and I cannot thoroughly express my satisfaction and thankfulness with the company for following through on their commitments. I purchased a Forever Warranty from the dealership on my 2014 Ford F-150 in 2016 on the day I purchased it. This year in April 2024 with over 234,000 miles on my truck I took it to Dahl Ford in Davenport, Iowa for major repairs.I ended up having both turbos, head-gasket manifolds, valve gaskets, engine cover, vaccuum pump, and actuator replaced. The total repair bill was $9332.46 and I was only responsible for paying $852.00. This charge resulted because I was the one who requested my actuator be fixed and it carried a diagnostic fee and I also had to pay for fluids and taxes.Ive had so many people tell me that I might have just as well burned up the $3435 that I paid for the warranty because the company always find a way to get out of paying for service and repairs and voids the warranty. Well, I probably called the company at least 15 times in one week making sure all my service forms were accounted for and I made sure every detail was finalized before taking my truck in for service.My service advisor told me that the service he received from the company was excellent and he had no problems at all getting my repairs approved as they encountered each one. He did have to get prior approval and submit pictures for each repair but he said that practice follows industry standards and they were always quick to get back with him. So, as a 100% Satisfied Customer of NWAN and their entire service department, I would like to thank them personally and I Totally Recommend their services.
Name: J**** B**********
Date: 2024-06-07 21:38:24
Rating: 5
Comment: I worked with Shelby to process a cancellation for our warranty. She was very nice, kind and easy to work with and always got back to me in a timely manner!
Name: E*** N******
Date: 2024-05-31 18:33:37
Rating: 5
Comment: Brendan was amazing! He helped me quickly and was very friendly!
Name: N****** G*****
Date: 2024-05-23 23:23:37
Rating: 5
Comment: Jodi was AMAZING. She was kind, knowledgeable and assisted me with everything that I needed. I was very stressed when I called, but she turned my mood to calm very quickly! Highly recommend!
Name: a******* s*******
Date: 2024-05-19 16:35:36
Rating: 5
Comment: Thank you Antonio! He definitely went above and beyond to resolve my issue! He was very professional and patient!
Name: D***** H***
Date: 2024-05-17 22:16:07
Rating: 5
Comment: Fast, precise, and professional. Loved the process, as it was very simple and easy.
Name: G**** O*****
Date: 2024-05-08 21:50:46
Rating: 5
Comment: Portfolio is great. They are fast . You submit the claim and they are quick to reply
Name: a***** b****
Date: 2024-05-08 18:01:38
Rating: 5
Comment: Shelly was very professional and knowledgeable with a pleasant voice and attitude.
Name: S*** C****
Date: 2024-04-29 00:10:04
Rating: 5
Comment: I had a complex claim regarding a theft protection warranty on my car, which was unfortunately stolen. The Portfolio agent who worked with me was able help me reach a satisfactory resolution during what was otherwise a very stressful time. Thanks.
Name: J** A****
Date: 2024-04-25 12:40:44
Rating: 5
Comment: When dealing with Portfolio I was assisted by Alesha Hunter - she was an amazing help to me. She was friendly and spent a lot of time resolving my issue. She is an asset to the company.
Name: J***** D*****
Date: 2024-04-11 15:42:11
Rating: 5
Comment: As a Service Advisor I’ve had mixed experience filing claims with this company. Darletta, Tom, Mike, and Alex have been incredibly helpful with one particular mutual customer.The reason I was sent this survey however, is for the few OTHER claims I’ve called in to file and the awful service I was given. On 4/10 I attempted to file a claim (again) online, and was met with a “contract not available” upon searching, even though I had their contract in my hand. When I called in, I was asked why I wasn’t filing on line, then why I was having issues, and then I was hung up on.When I called back I got Vanessa. She, asked more in-depth questions and FIGURED out WHY I couldn’t access the online claims and FIXED the issue while we were still on the call! What an angel!!It’s genuinely a shame when people don’t take their toll serious enough to help other companies be efficient, I don’t even want to IMAGINE how the customers are treated.
Name: B**** M****
Date: 2024-04-10 01:21:39
Rating: 5
Comment: Portfolio was very helpful and responsive with my claim. They made everything simple and fast.
Name: N*** L****
Date: 2024-04-09 19:58:56
Rating: 5
Comment: Amanda Gomez was extremely helpful throughout the entire process. I normally have a lot of issue with portfolio she made it absolutely seamless and easy.
Name: E*** G****
Date: 2024-04-05 22:30:41
Rating: 5
Comment: Byron Johnson has really done a great job with working with my daughter and I. He has been very supportive, helpful and responsive when it comes to corresponding with are claim process, Thank you sir 👍🙏
Name: G****** F***
Date: 2024-04-03 19:10:34
Rating: 5
Comment: AMANDA GOMEZ WAS AMAZING AND VERY EASY TO WORK WITH. SHE TOOK THE TIME TO HELP ME OUT. IT IS NICE TO KNOW THAT AMANDA IS SOMEONE YOU CAN TALK TO AND GET THINGS RESOLVED.
Name: M***** J*****
Date: 2024-04-02 16:02:28
Rating: 5
Comment: The representative I spoke with to cancel my gap insurance was very helpful
Name: A****** N*****
Date: 2024-03-30 14:22:38
Rating: 5
Comment: Easy to work with. The last two interactions with them, and I couldn’t be happier. Leslie and Maria are the two service reps that helped me. Leslie went above and beyond for me when I called in. She took the time to answer all my questions, and made sure I understood and was fully informed. When I called back to get Leslie’s name(I forgot it) Maria went the extra mile to find out who I spoke with. Great company, great customer service.
Name: P*** O*****
Date: 2024-03-27 04:21:41
Rating: 5
Comment: Amanda is very pleasant to speak with my issues on ourToyota camry, her professionalism is exceptional she made me feel that I am important as a customer, our safety was her first priority and thats very important to us. Thank you Amanda, I can not thank you enough for helping us to solve our problem.
Name: S**** K*********
Date: 2024-03-26 02:00:08
Rating: 5
Comment: We have received outstanding service from Portfolio on our RV warranty; and especially from JoLynn McCullough! She is friendly, professional and quickly provided all the information we needed. Thanks JoLynn!
Name: A**** B******
Date: 2024-03-22 18:38:33
Rating: 5
Comment: Ive been in this industry since 1991 and I cannot remember a better customer service experience with a warranty adjuster. We have not completed the process yet but Jesse Contreras made the initial intake experience great, He is polite, gracious, professional and friendly. He took the initiative to follow up with me and get my estimate personally and didnt just have me calling back to take pot luck with another adjuster. Three cheers for Jesse and heres hoping the rest of the experience is as good.
Name: n***** w*****
Date: 2024-03-19 22:24:29
Rating: 5
Comment: Jose G was amazing, kind, knowledgeable and actually followed through on what he said hed do. Jose is an asset, if it wasnt for him I wouldnt be leaving 5 stars
Name: A*** P***
Date: 2024-03-10 22:01:15
Rating: 4
Comment: Always great costumer service. The only thing was I wish theyd be able to call around to insurance and dealership for paper work needed because its a hassle, especially when Im not sure what Im doing. But other than that I was able to call anytime and ask all the questions I wanted without any issues or attitudes!
Name: P*************** D****
Date: 2024-02-29 16:00:59
Rating: 5
Comment: Having worked in the insurance industry I am quite familiar with delay tactics and inappropriate denials. I am delighted to say that Portfolio has impressed me with their swift claim approval and payment. Customer service was excellent, replying promptly to every communication and working with me to overcome any obstacle.
Name: T***** A********
Date: 2024-02-28 23:22:59
Rating: 5
Comment: Super easy to start a claim!! As a repair facility being on the phone/submitting a claim for less time than expected is quite the awesome surprise. Payment was also sent immediately. Would absolutely recommend!
Name: K**** T***
Date: 2024-02-21 02:28:56
Rating: 5
Comment: Its wonderful for helping me and very fast and professional way.
Name: W****** H*****
Date: 2024-02-16 20:20:49
Rating: 5
Comment: All of my dealings with Portfolio Services have been outstanding. Alesha Hunter was especially helpful and so very friendly.
Name: M******* V******
Date: 2024-02-09 12:38:02
Rating: 5
Comment: Jorge was amazing. I was incredibly frustrated with VW Cypress, they would not allow another dealership to do the service on my warranty. I expressed my frustration with Jorge and he completely took over, getting the claim completed and constantly updating me.
Name: A**** H***
Date: 2024-02-05 20:03:42
Rating: 5
Comment: Everything listed in the extended service agreement with Portfolio was covered without a hassle or negotiation. I appreciated their professionalism. Kelly Williams was efficient and super helpful when it came time to transfer to the new owners of our Motorhome.
Name: P*** G*****
Date: 2024-02-04 21:48:40
Rating: 5
Comment: This was my first experience using Portfolio. Great customer service and a very quick response back on our tire claim. The claim was approved within less than an hour. Highly recommend purchasing this extra warranty from Portfolio.
Name: R**** B*********
Date: 2024-02-02 15:22:52
Rating: 5
Comment: My experience with Portfolio was the best Ive ever had, most of my dealings were with Alesha who is the best and most polite person I have ever worked with. I will also say that everyone I spoke to at Portfolio was the best, thank you all for you help and experienceRegardsRandy
Name: M*** W*******
Date: 2024-01-31 18:22:34
Rating: 1
Comment: Currently the single worst warranty provider I have ever had to associate with. Everything physical effort they put forth is to avoid payment of covered parts, labor, towing and rental. I will no longer even associate with a dealership that offers their product.
Name: J*** K*****
Date: 2024-01-24 16:03:53
Rating: 5
Comment: Alesha Hunter was great in helping me with a contract transfer. Awesome customer service, thanks so much!Jeff
Name: S*** S** C**
Date: 2024-01-23 21:09:45
Rating: 5
Comment: The customer service I received from Leslie R. was above and beyond. She took the time to listen, and seemed to genuinely care about the situation. She took it upon herself to personally make sure that the paperwork was completed and notify me.
Name: P**** S*****
Date: 2024-01-18 15:38:46
Rating: 5
Comment: As a service advisor, I appreciate the knowledgeable staff that assist in opening and closing claims for my customers, promptly and courteously!
Name: L******* H***
Date: 2024-01-10 20:23:44
Rating: 5
Comment: I spoke to Alesha Hunter about a problem we were having regarding a refund for a warranty cancellation. By the way, the cancellation was not due to any problem with Portfolio. The problem with the refund was quickly researched and resolved by Alesha with minimal intrusion on my part. Everything has worked out to my complete satisfaction. Thank you, Alesha.
Name: D***** E********
Date: 2024-01-10 19:38:08
Rating: 5
Comment: JoLynn is one of the most helpful and knowledgeable people Ive ever worked with.
Name: T*****
Date: 2024-01-09 12:50:55
Rating: 5
Comment: Portfolio provides a useful insurance coverage for windshields. I’ve had to replace a couple on my vehicle, and it has been great to have the service provided at a reasonable cost
Name: T**** A*****
Date: 2024-01-08 20:18:48
Rating: 5
Comment: A Hunter assisted on adding me to my husbands contract effortlessly. She was patient and kind; the best part was that she listened and didnt have that customer service attitude that the customer is an idiot attitude. She immediately saw the the mistake and quickly helped. Thank you so much
Name: J*** R******
Date: 2023-12-27 21:03:42
Rating: 5
Comment: Alesha was an absolute rockstar. She was extremely professional and processed my claim expeditiously.
Name: H*** T***
Date: 2023-12-22 21:39:03
Rating: 5
Comment: I had a nail in my tire and customer service was able to provide me the contact to get my car tool for service. Overall the experience and service were excellent. I appreciate the professional services!
Name: D***** B********
Date: 2023-11-30 19:10:17
Rating: 5
Comment: Every person that I talked to. Went above and beyond there job duties. To help me. What a great company and a great Staff!!!!!! Thank you so much. You will never know just how much I appreciate you all!
Name: J*** M*****
Date: 2023-11-29 20:12:48
Rating: 5
Comment: The dealership did not put the correct date in for my extended warranty. This has been a nightmare. Once Lauren Johnson heard my story & verified my info she had it corrected within 10 minutes. Followed up with a phone call to let me know. She was so pleasant & helpful.
Name: s****
Date: 2023-11-23 00:21:19
Rating: 5
Comment: The customer service was exceptional, thank you to Jesus S. and Amanda G. for all of your help. You are beyond compassionate and I am so grateful for the care in which you took to help me with the reimbursement of my tire.
Name: R***** W*****
Date: 2023-11-17 16:55:01
Rating: 5
Comment: I had the pleasure working with Lauren Johnson. This is the very first time in my business endeavors that I did not get the run around. She was so pleasant and got right on my situation. Thank you so much Lauren!!
Name: b******* o***** M***** V* K** H******
Date: 2023-11-15 20:40:16
Rating: 5
Comment: Wow, I am a dealership employee and I am so impressed with their service. Thank you Shelby and Lauren for your help! I wish others would take note.
Name: N***** K***
Date: 2023-11-15 17:44:49
Rating: 5
Comment: I needed backup documents for a GAP cancellation and spoke to Leslie. She was very pleasant and helpful! Thank you Leslie for handling my request so quickly and being so friendly!
Name: I***
Date: 2023-11-15 02:06:24
Rating: 5
Comment: I had an emergency repair on my Acura MDX. It was a big hole in the front tire.Portfolio was very quick and efficient.They quickly approved tire replacement and sent me the check.
Name: K*** J*****
Date: 2023-11-14 22:54:21
Rating: 5
Comment: Had a fantastic experience working with JoLynn McCullough from Portfolio, transferring our warranty to the new owners of our RV. JoLynn was totally on top of the whole process from start to finish. Organized, customer oriented, and focused. Thank you so much, JoLynn!
Name: E**** L********
Date: 2023-11-10 20:57:52
Rating: 1
Comment: I had a similar experience as another poster, I was misinformed about my contract by multiple service reps and was met with nothing but argumentative attitude. It was truly appalling. Like the previous negative review it was absolutely impossible to speak with anyone directly as they use a third party to deal with claims and if you need anything more they tell you to kick rocks, too bad for you. Of course they also found every loophole and technicality as to why my repair was not covered and it was a complete and utter nightmare for me and my family. Avoid at all costs!!
Name: R****** F*****
Date: 2023-11-09 19:29:28
Rating: 5
Comment: This Review is SPECIFICALLY for John Thompson in the Dallas office. Not only is he kind, and easy to talk too. He went out of his way to keep me updated every step of the way. I truly feel Mr. Thompson is an asset to this company, and more individuals should try to mimic him. Thanks again John for going above and beyond to get me taken care of! GIVE THIS MAN A RAISE!
Name: M****** S*****
Date: 2023-11-08 21:54:46
Rating: 5
Comment: Shelby went above and beyond to help me. Unfortunately, the vehicle I purchased turned out to be a lemon. I was having a hard time getting the dealer to help cancel the service contracts. I reached out to the Dallas office, and they helped me with the process. They were super helpful. Customer service is top notch
Name: L*** G********
Date: 2023-10-30 17:46:09
Rating: 5
Comment: As someone in the accounting office of my dealership, I appreciate the super quick response I get from their staff, specifically Leslie Reinelt. Her quickness to assist me is amazing.
Name: H***** G********
Date: 2023-10-18 18:56:38
Rating: 5
Comment: John with the claims adjuster dept was exceptional and thorough with helping me get reimbursed for the claim I had filed.There was a small mistake in my reimbursement and from the moment I talked with John about it, he was professional and willing to review my concerns. I appreciate his time and willingness to help. Thanks John!
Name: A***** L*****
Date: 2023-10-16 20:17:02
Rating: 5
Comment: If they ever ask you to describe great customer service, I have one word AMANDA. Amanda was able to assist me more than once in difficult times with my tires 🛞 and a rim. I’ve had a rough month with my tires and city potholes. But Amanda came to the rescue and put my mind at ease. Sincerely thank AmandaYour customer service will never go unnoticed.
Name: A*** Z***********
Date: 2023-10-06 22:13:15
Rating: 5
Comment: JoLynn McCullough in the Dallas office has been wonderful. She called to remind us to make payment (we forgot to include in the snail mail envelope). She explained stuff we didnt know about our transferred agreement. Very friendly and knowledgeable! A true pleasure to work with!
Name: J**** P********
Date: 2023-10-06 15:56:33
Rating: 5
Comment: I had nothing but problems at a local high end car dealership after they bought back my car under lemon law. I wanted to cancel my Warrenty and got nowhere until I reached out Portfolio directly and was lucky to have Leslie R. Help me....she is amazing and Portfolio is lucky to have her....fantastic service!!
Name: L******* R******
Date: 2023-09-08 20:39:28
Rating: 5
Comment: I wanted to share my experience with this company, and their amazing efforts extended to me during my crisis. Every step of the process seemingly was geared to assist me with my problem. Their accessibility, professionalism, and most importantly their compassion. With the record heat this year a calamity occurred to my new 2022 R.V. in the form a malfunctioning 12 volt Residential refrigerator. The team of Mr. John Thompson, whom instructed me every step of the way, and his supervisor Mr. Robert Moran saved the day by honoring their companies commitment and full replacement of my unit...which had a part backordered until 2024. No more ice chest living...thank you again gentlemen!
Name: l*** c******
Date: 2023-08-29 22:43:51
Rating: 5
Comment: Kelly Williams is awesome, she met all of my concerns with clarity. I am very happy that this lady works for portfolio, she is an asset to any company.Her communication skills excellent, her manners, refreshing.Thank you Kelly
Name: M*** C*******
Date: 2023-08-26 19:43:04
Rating: 5
Comment: Gaby was an absolute ANGEL. She was finally able to get across to the Vehicle vendor so that we could get this squared away. Gaby should get time off and a raise for all of her efforts. Keep her happy!! She is a great asset for Portfolio. Mark
Name: S****** G*******
Date: 2023-08-25 02:53:27
Rating: 5
Comment: I would like to give a special Thank You to Leslie Reinelt, Contract Administrator..She was able to help to resolve a (3) year old problem which I had been battling with after going thru so many other people for help. She took the time to listen to my concerns & complaints. She Explained how / what was necessary for me to resolve the problems I experienced. Thank you, Leslie, for ALL your Help.
Name: C******** T*******
Date: 2023-08-04 21:23:46
Rating: 1
Comment: I just had the worst experience with this company. Do not use unless you want to be set up for failure. I bought this warranty and the extended one from the dealership under the assumption this was through the dealership. I was told my vehicle will never have any issues ever again. I was NEVER provided that this is a third party company and I was NEVER given a copy of the service agreement OR communicated with that it needed to be taken to the dealer every time. I did not know that if I wanted to get an oil change I had to call for permission every oil change. I would not have even had the contact information to do this. I stopped taking my vehicle to the dealership after they scratched and dented my car during a regular service and it would take a more than a month to get a regular service. Since I did not want to neglect my car I took it elsewhere.The first time I had an issue with motor mounts. I was told “motor mounts” aren’t covered so I called. I was told by the warranty that motor mounts are not covered but engine mounts are and was sent a copy of my warranty. Coincidentally the same day that I was sent a copy of my valid contract the contract was invalidated because an oil change was not performed at the dealership. I was then told about 2-3 different stories before finally them agreeing that the warranty is now invalid for the rest of my life.I have never been so talked down to and invalidated based off of my concerns for the vehicle. This was the first time that the warranty was actually needed and then told I will now never be able to use it again. It took me months to even figure out the name and number of this third party to figure out they were the ones with the warranty. I asked if there is anything they can do help me and they proceeded to tell me it’s not their fault that we didn’t know they were a third party and it’s the dealers fault and they will not help me. I asked for the name of the company to validate and leave a review and I was given the wrong name to the company.
Name: w****** t****
Date: 2023-08-03 00:18:06
Rating: 1
Comment: I was provided an extended power train warranty withheld through Portfolio by the selling dealership and also purchased a WRAP coverage. The power train warranty is absolutely useless, my transmission failed in June 2023 and had this verified by my local GMC Dealership. Vehicle had to be towed back to selling Dealership to have the work done. Portfolio wanted service records which is fine, until my records provided weren’t good enough. First denial was regarding lack of documentation, second denial was for records not verifiable. Third denial was for receipts not matched to my VIN. Forth denial is now for “Not following Manufacturer’s Recommendations of Service”. I pay for OnStar which regularly provides service recommendations for service due and also any issues that come up while driving. I just got my first normal service recommendation per mileage and not due till 97,500 miles. I have always had my oil/ filters changed regularly per the dash indicator and also VIA Onstar APP on my phone. Past 3 oil changes have been done by a New local GMC Dealership and Previous was done by a Local shop in my area. This policy was never intended to be honored and Portfolio will give you every excuse to not do so as you can see I stated in the beginning.
Name: D**** N*******
Date: 2023-08-01 20:01:34
Rating: 5
Comment: Leslie Reinelt with Portfolio gave EXCEPTIONAL customer service to me today! I could not have asked for a better person or better service. Leslie is very knowledgeable and handled everything for me in an expedited manner. The experiences we have had with others involved in this matter were beyond poor and Leslie made up for every bad experience we have had with the others involved. I hope her company realizes what a true asset they have in Leslie working for them. Thank you Leslie for one of the most EXCEPTIONAL customer service experiences I have ever had.
Name: d*** m*****
Date: 2023-07-17 22:31:11
Rating: 5
Comment: Purchased a used Jeep that previous owner had a Portfolio service policy still in affect. I followed the policy transfer instructions and got it put into my name. I needed to have some work completed a short time later but the transfer process had not been completed at the dealership. After contacting dealer with little assistance. I then contacted Portfolio and spoke with Alesha, she went out of her way to contact the dealership and get all transfer requirements completed so that my vehicle could be repaired. Alesha was excellent to work with and very helpful. Repairs were completed and repair shop had no problem getting the claim approved and paid. Excellent service!!
Name: D****** M*****
Date: 2023-07-16 00:28:12
Rating: 5
Comment: Unfortunately our RV didn’t work for us and we sold it after 6 months. Since we purchased a warranty plan I contacted Shelby in Customer Service and it was by far one of the best customers experience I’ve had in years. She was knowledgeable, fast with her responses and enjoyable to talk with.
Name: m**** c***
Date: 2023-07-14 16:03:43
Rating: 5
Comment: Lauren Johnson and her team went above and beyond to help me and My son. Id give them 10 stars and I cant thank you enough. Highly recommend them to anyone and everyone. Thank you again. Blessings always 🙏
Name: E***** R***
Date: 2023-07-11 00:05:53
Rating: 5
Comment: First time having to contact this company and I must say, I was extremely pleased with the customer service I received from Marisol! She was really patient, attentive, and did an outstanding job taking care of me as a customer! Shes an asset to the company, and I highly recommend their services!
Name: C**** R****
Date: 2023-06-29 15:16:10
Rating: 5
Comment: We discovered our warranty policy with Portfolio had the wrong vin# on it. After contacting Portfolio, Alesha Hunter assisted us correcting the issue in an efficient and timely manner. Thanks Aleshia.
Name: C**** R****
Date: 2023-06-23 12:39:48
Rating: 4
Comment: So initially I was very frustrated and angry due to a claim taking nearly 3 weeks to be approved, thats a long time for a vehicle to be down and waiting for not even an accident just simple repairs, but Jesse Contreras was amazingly helpful when I called in, gave me updates and helped push it through to finally get my vehicle back!I hope that if I ever have an issue again it doesnt take as long, but I cannot thank Jesse enough!
Name: P*** S****
Date: 2023-06-21 23:22:43
Rating: 5
Comment: Ive just received the greatest help from Lauren Johnson who helped me out so much and if you ever need anything done please dont hesitate to contact Mrs Johnson who is very efficient whom I personally appreciate. Cant thank her enough
Name: J******* H*****
Date: 2023-06-15 20:59:46
Rating: 5
Comment: I incurred Road damage to my tire on a rural road which could not be successfully repaired per the tire dealership. Disappointed by the unexpected damage and need to replace my tire, I called Portfolio’s claim adjuster, Amanda Gomez, to file my first claim. Amanda was understanding and calming in her directions and was extremely helpful. I truly appreciate Portfolio having such a professional employee available for immediate assistance. She forwarded my claim to management and their quick favorable approval was outstanding. I received a claim settlement in record time . This is the first car that I purchased the additional service tire/dent agreement but won’t be my last time. My experience of support by Portfolio was great!!
Name: B*** V**** (******
Date: 2023-06-08 21:02:09
Rating: 5
Comment: Working with Amanda Gomez is always a pleasure. She will always go above and beyond for our mutual customers. -Amazing Job
Name: L*** G*****
Date: 2023-06-08 18:54:06
Rating: 5
Comment: Jodi was her name and her co worker Lana. They were tremendous and helpful got my claim straightened out and forwarded to the correct depth. Dont loose them they are worth their weight in gold.
Name: P****** B****
Date: 2023-05-30 16:12:45
Rating: 5
Comment: Hello, I called to cancel my extended warranty and spoke to Shelby Hill. Shelby was very polite and helpful. My needs for the warranty were more for the camper and the manufacturer of said just stopped making many defective parts so they were not available! I no longer needed a warranty and Shelby helped me cancel mine. She was very polite and professional. She is a very nice person also. Thank you Shelby, Pat Brown
Name: C**** B********
Date: 2023-05-19 12:46:55
Rating: 5
Comment: Very easy and smooth operation, Vanessa Wolfe made getting a claim submitted and approved one of the quickest 3rd party interactions Ive ever had in the automotive field. Thank you very much for your help.
Name: J***** B******
Date: 2023-05-17 14:27:50
Rating: 5
Comment: My experience with Portfolio was so great ! It was a lot of back and forth with the car dealership and portfolio handled it very well . I felt like I was being heard they really wanted to solve my problem. (They did ) I worked closely with Carmise and he had the best customer service! I appreciate all of his hard work. I wasn’t going to buy the insurance, but I’m glad I did.
Name: S****
Date: 2023-05-02 00:40:10
Rating: 1
Comment: I am normally pro insurance, but this company simply does not care. My car has been at the mechanic for over a week now and every day they say an inspector is coming, but nothing happens. Every time I call them, they say the same thing and nothing is happening. Every day I have to Uber to work, which is beginning to cost a lot, and they have no understanding for the inconvenience.
Name: K****** J******
Date: 2023-04-24 21:40:44
Rating: 5
Comment: I had the pleasure to speak Vanessa W. about my previous experience when needing to use my extended warranty at a dealership that was not the dealership where I purchased my vehicle. She was extremely knowledgeable, patient and provided me a long term solution so I’m not upset each time I need to go to another dealership for service.Thank you
Name: J*** C****
Date: 2023-04-21 19:46:31
Rating: 2
Comment: Its frustrating when corporations violate contracts they write. I finally got a chance to read the contract after the dealership pressured me into signing it. I decided to cancel because of all the exclusions. The contract says that the lien holder should have gotten the refund within 30 days. Its been 3 months now and still no refund. Ironic because when I was pressured to sign they wanted the money that day.Before I get a generic response from the owner, I dont want an apology, I want you to be better. Here are actions you could take. 1 Be more aware/exclusive of dealerships you partner with. When Ive called to try to figure out where the money is your agents blame the dealership. However, your name is still on the contract and so you share blame when they are violated. 2 Pay employees a decent wage so they are hopefully nicer to work with. Two of three employees Ive spoken with were understanding, but the last was a bit impolite. 3 Have an option for customers to email you. There is too much miscommunication that can happen over the old fashion phone. 4 Post generic contracts online so customers can research them ahead of time before going to dealerships.Edit: After 3 months and 8 days I received my refund, which was just shortly after I posted this review. Because the owners response was so great to my original Im upping from 1 to 2 stars. Providing me a specific name and number was a much better response than I had hoped for, though I didnt end up needing to call. So in reviews response category they are more like 5 stars. If they want to take credit for getting my refund pushed through Ill up to 3 stars overall, but it might have just been a timing coincidence.
Name: a***** d******
Date: 2023-04-13 19:09:33
Rating: 4
Comment: Excellent support from Cyndi or Cindy? She helped get all the 40 + documents needed for the gap insurance clam straightened out. It was a little bit too much on documents needed and had to make about 25 calls and trips to the dealer Roseville KIA to get them. The dealer never provided a single document the bank had to provide them because they were so disorganized. I think they should have stored those documents at purchase of the contract you would think!
Name: T**** P*****
Date: 2023-04-07 16:19:44
Rating: 5
Comment: I recently transferred an extended warranty from a private party. I followed up on the transfer to verify it was currently underway. Lauren was very helpful, took ownership of the transfer, and saw it completed within a few days. I felt taken care of and valued as a customer. Thank you
Name: c*** h***
Date: 2023-04-06 17:39:24
Rating: 5
Comment: Being an advisor can be very difficult when it comes to working with extended warrantys but Amanda from Portfolio was polite, efficent and fast! One of the best experinces ive had
Name: D***** D*****
Date: 2023-04-01 15:21:37
Rating: 5
Comment: I contacted Portfolio to see if I would qualify for a partial refund on my travel trailer warranty after I sold the vehicle in January. Shelby Hill was a genuine pleasure to work with; she knows her stuff and she seems to actually enjoy what she does. It was quickly determined I would receive a refund and Shelby emailed me so I would have her contact information and a timeline of what to expect. I actually have a real person to follow up with and I dont have to go through an annoying automated answering system to contact her. Five stars for Portfolio and five stars for Shelby!
Name: T**** O*****
Date: 2023-03-26 15:54:06
Rating: 5
Comment: Big High-Five to Marisol Mendoza, Contract Administrator! Marisol answered my gap cancellation questions in a quick manner, which was a challenge with the local dealership. I wish they had more Marisols working in the auto industry!
Name: D**** D*******
Date: 2023-03-24 15:46:26
Rating: 5
Comment: This team really understands how to deliver great service. They are professional and super responsive. Shout out to the Leslie F! For being a rockstar this week, THANK YOU!
Name: K*** W*****
Date: 2023-03-19 21:06:44
Rating: 5
Comment: On Friday, 3 March, the dealership that was repairing my car submitted a claim to cover the heating/air conditioning control repair cost. Portfolio told the dealership service manager that the repair would be covered, but 24 to 48 business hours would be necessary for the dealership to receive the official authorization to proceed with the repair. After 48 hours, the service manager called Portfolio to ascertain the authorization status. The service manager was told someone would call the dealership shortly. After no call back that day, both the dealership and I started calling Portfolio numerous times, reaching different phone numbers over the next few days. Multiple times, we were told someone would call us back in an hour or two. No callbacks were EVER received. Late on Thursday, 9 March, JoLynn McCullough (Dallas, TX facility) answered one of my calls. I explained the situation to her. She told me she would assist us in expediting the authorization and payment by contacting appropriate Portfolio personnel. She was a ray of sunshine as she was very concerned and sympathetic to my experiences and frustration and was eager to help. On the morning of Monday, 13 March, I contacted JoLynn. She told me she had reached out to coworkers, I would receive the authorization shortly, and payment would be received shortly after the dealership submitted the invoice. One hour later, the dealership received the required email. Repair was then started and one hour after the invoice was submitted, the dealership received payment. JoLynn stated her team consisted of Jessie Contreras, Shane Shea, Mercedes Hampton, and Britny. I am sure the process would have taken longer if this team had not intervened.I want to acknowledge the team’s professionalism, focus on customer satisfaction, customer service, and doing the right thing to complete the steps that other company members were amiss in doing. Their kind of positive attitude, combined with their responsible efforts, is what results in a good reputation and makes companies successful: my sincere appreciation and thanks to the entire team.
Name: C******** H*******
Date: 2023-03-16 22:09:07
Rating: 5
Comment: I spoke with Shelby Hill regarding a refund for my portfolio insurance plan for our travel trailer and she was the nicest person. She help me through everything I need to send in and to receive our refund She was awesomely patient with me. We need great customer service people like her. It was nice meeting her even though it was through email and phone contact.
Name: N***** H*****
Date: 2023-03-14 17:50:06
Rating: 5
Comment: I recently reached out to Portfolio to change my contact information on my service agreement. I spoke with Lauren, a contract administrator, and she kindly explained to me what documents were needed to complete the change. She was very polite and respectful throughout the entire process, which only took about 30 minutes! I really appreciate her help and the customer service that was provided by Portfolio and look forward to working with them in the future!
Name: L**** H***
Date: 2023-03-10 18:24:52
Rating: 5
Comment: Leeann was amazing!! She helped me navigate a very frustrating experience with a third party. People would be way more positive about contacting businesses or customer support if they were this supportive.
Name: R****** T******
Date: 2023-03-08 21:37:11
Rating: 5
Comment: I would like to take this time to let you know what an awesome team you have working for you! Especially Kelly Williams at Portfolio, Carole De Castro and the team at Auto Spot GMC on Guam.We purchased our GMC Sierra back in 2016 along with a Portfolio Protection policy. Unfortunately, the day before yesterday we found ourselves needing to use the policy. When calling customer service to give them a heads up. I was surprised to be told that our policy expired Jan. 1 2023. Looking at the dates on my copy this was not the issue.Long story short, with 11 days left on the policy and a day of calling customer service, our dealership and Guam Auto SPOT I was put in contact with Carole De Castro who in turn forwarded my issue to Kelly Williams and her team to make the corrections needed on our contract. With 10 days to spare, we are able to get our truck fixed!Thank you so much for your swift response! We appreciate each and everyone of you.Sincerely,Mr. and Mrs. Michael Terlaje
Name: a**** h******
Date: 2023-03-07 16:44:21
Rating: 5
Comment: My wife and I recently bought a 2022 RPod 192 from a great couple ( used trailer once) and I work with JoLynn McCullough at Portfolio to transfer the extended warranty . In my 40 years in business I have never dealt with a more professional and pleasant person then JoLynn ! Words of thanks are simply to small
Name: K**** A****
Date: 2023-02-22 16:12:06
Rating: 5
Comment: I recently was contacted by JoLynn McCullough, Receptionist for Porfolio for a change of information on my warranty for our Trailer, JoLynn was very informative, upbeat and kind. It was a pleasure talking to her.
Name: M****** B******
Date: 2023-02-07 19:14:35
Rating: 5
Comment: Having over 25 years as a Business/Finance manager I have come to appreciate when someone just does their job properly. Sadly that has become enough today. So when I get to work with someone like, Tiffany Reinhold I feel its only right to acknowledge and appreciate them. Tiffany not only handled the business at hand promptly, professionally and accurately she went above and beyond to ensure I had everything I needed to handle the matter properly. Because of Tiffany I was able to handle our customer immediately and retain the relationship I work so hard to develop. Had it not been for, Tiffany the process could have taken days and I say that because it happens to me everyday. Tiffany, Portfolio is lucky to have an asset like you! I only wish more people had your skill and ability.
Name: I***** C*****
Date: 2023-01-30 23:40:31
Rating: 5
Comment: A representative named Oscar has been very nice and helpful. Processing everything needed asap. Willing to help furthermore with the car dealerships, which arent always helpful. Helpful and polite, also the representatives who answer when you call and ask information.Good customer service on-line or by phone.Oscar always replies soon to my emails and is polite and efficient!
Name: J** B********
Date: 2023-01-15 03:03:49
Rating: 5
Comment: Shelby Hill is probably one of, if not the most helpful company reps I have delt with in a long time.I had a problem with a dealership not wanting to loose their commission on the cancellation of an extended warranty. So I called the company directly.I could not have ask for a better person to answer the phone. Shelby made a bad situation a very easy no problem fixThanks again Shelby
Name: E**** P****
Date: 2023-01-13 21:07:42
Rating: 5
Comment: Best service received from Marisol Mendoza! Top Tier of customer satisfaction from her & very professional. Definitely deserves more than 5 stars here. Thank you! (:
Name: G*** F****
Date: 2023-01-12 00:15:14
Rating: 5
Comment: I have called 2 times a week for the last 4 weeks and today I called and the wonderful lady that I spoke with was the first person who actually took the time to listen to my concerns and offered any help to at least try to get me some kind of resolution! She was great and she did give me a call back this afternoon just like she said she would with an answer! She went above and beyond to help me!!
Name: M*** C*****
Date: 2022-12-20 14:56:33
Rating: 5
Comment: We recently had to have repairs done on my sons car. Portfolio was wonderful in getting the claim started and even more so in being the middle man with the dealership who was being uncooperative. Big thanks to Brendan Johnson for keeping me updated on the process and moving it along for us! Smooth process from start to finish.
Name: E******** D*******
Date: 2022-12-13 16:36:33
Rating: 5
Comment: I recently decided to upgrade my vehicle after a few months of owning the vehicle and needed to cancel the Vehicle Service Agreement from Portfolio Protection Plan. I phoned Portfolio directly to cancel the VSA and spoke with a lovely woman by the name of Lauren who works for Portfolio, not only was she extremely professional in assisting me by contacting the dealership directly as I was getting the run around, she not only found the Contract Receipt Specialist name Tracy but was able to facilitate with me receiving a refund the next day.Lauren exemplifies what a great customer oriented professional should display when dealing with customers and potential repeat customers and would like to thank Portfolio for hiring such a class act of a person.I want to thank Portfolio Protection Plan and Lauren for providing what the industry nowadays is missing, and thats good ole professional customer service people that care about the customers need while providing professional etiquette in doing that.Thanks again.
Name: J***** E****** (********
Date: 2022-11-23 22:22:58
Rating: 5
Comment: Awesome company! If you ever have a problem with your tires and get a flat, as long as you meet the guidelines they will reimburse you. I got a flat due to nails and Portfolio took care of the bill. Every time I called or sent them an email I received prompt and courteous response! I will recommend them to my friends! Awesome service!
Name: C**** R*****
Date: 2022-11-10 19:25:24
Rating: 5
Comment: Shelby Hill was incredibly helpful to me with the cancellation of my protection plan. Due to the dealership, I bought my trailer from was no longer in business. She took care of all my questions in a timely matter. Thanks again Shelby.
Name: G***** R********
Date: 2022-11-04 20:30:27
Rating: 5
Comment: I cannot say enough kind words about Alesha Hunter at Portfolio Protection. I had tried for over 7 months to cancel a contract, but kept getting the all time run around until I made contact with Alesha. I had my check within 2 weeks. She was amazing, I dont know her, but I love her. She was just wonderful and I am so grateful!!!!
Name: A****** C**********
Date: 2022-11-04 15:37:33
Rating: 5
Comment: I worked with Erick Casco. I have called for multiple claims in the past few weeks and have gotten in touch with Erick once or twice. I couldnt have been more satisfied with how professional this gentleman was. Erick got back to me in a timely manner (Faster than expected), He went over each and every line with me, and he was super respectful and kind. I couldnt have had a better experience with this company! Having an employee like Erick is the reason I look forward to calling in to Portfolio. Thanks for everything!
Name: A* L*******
Date: 2022-11-04 04:22:16
Rating: 5
Comment: I called to ask about the Maintenance Plan for our Subaru CrossTrek. I wasnt sure who to call, but the person I DID call gave me the 800 number for the Contracts Office in Texas. I got through to an EXTREMELY NICE (and VERY KNOWLEDGEABLE) person, named JoLynn M.She was EXTREMELY NICE and was able to help us find our Maintenance Contract, even staying on the phone with me AFTER their closing time! She emailed us our Contract (which we now have, so we can see exactly how many maintenance appointments we have 😀👏! She was probably THE NICEST and MOST PERSONABLE phone support person Ive EVER spoken with! REALLY!
Name: A**** E******
Date: 2022-11-03 21:10:59
Rating: 5
Comment: There are a lot of service contract companies out there, and from my experience 70% of them are below average or worse, but the level of service you get with Portfolio is Fantastic, Brendan was incredibly helpful, on point, and got the job done. very happy with how they ask the right questions, and simply resolve the claim.
Name: V****** A*****
Date: 2022-11-03 16:18:46
Rating: 5
Comment: Brendan Johnson is literally amazing makes calling an extended warranty company fun!!!! hes so helpful friendly gets the claim in quick and also makes the process effortless! any company including his is lucky to have him as an employee!!!!
Name: S**** K*****
Date: 2022-10-31 21:35:13
Rating: 5
Comment: I recently traded in my vehicle, for which I had purchased a Portfolio Protection Plan. Based on my past experience with the dealership, I phoned Portfolio directly to cancel the protection plan and get a pro-rated refund. Hailey Williams was my Contract Receipt Specialist and she was absolutely superb! Hailey carefully and clearly explained the cancellation process, and described the exact documentation I needed to email/fax to her in order to cancel the contract. Hailey was very knowledgeable, pleasant, and most importantly, efficient and readily accessible. Haileys customer service skills are top notch! I phoned Hailey shortly after she received the requested documents, and while we were on the phone, she verified the paperwork, computed my refund amount (which was spot-on), canceled the contract and advised me the check would be mailed to me by the end of the week. I received the check today, as promised.The Portfolio Protection plan and customer service is excellent, and Hailey is a tremendous asset to Portfolio. Thanks so much, Hailey!
Name: J*** M*****
Date: 2022-10-25 15:10:51
Rating: 5
Comment: JoLynn McCullough is a superb representative for Portfolio. She is polite, competent, and personable. She is also very easy to access through the Portfolio telephone system - increasingly rare these days. She followed up on my call requesting information on how to proceed with our warranty should we elect to sell our RV with a thorough and detailed explanation of our options. Seldom have I had such a productive exchange with any customer service officer.
Name: J******* M*****
Date: 2022-10-06 19:35:45
Rating: 5
Comment: I had an issue with the 2 warranties I purchased from the dealer. I made several phone calls weekly to the dealer as well as Assurant who holds my contracts. I got nowhere over 2 months. Then I was told to call Portfolio directly & I spoke to Alesha Hunter. She is amazing, she made calls & sent emails on my behalf & got it all fixed within 3 days! While I havent used the warranties yet (I hope to never need to) their customer service is outstanding so far! I cant thank Alesha enough!!
Name: D** S
Date: 2022-10-04 23:55:55
Rating: 5
Comment: Had the pleasure of speaking with Alesha about my coverage with Portfolio. I cannot stress enough how she helped explain the coverages and steps that one takes with claims and so on. I have not experienced such professionalism and courtesy in quite a while . She is an asset to your company. I look forward to working with you in the future. Alesha thanks again for helping me and I hope you are recognized for your outstanding customer service. You deserve it!!
Name: T**** C*
Date: 2022-09-27 22:54:20
Rating: 5
Comment: We had a flat tire that could not be repaired, and my wife really needed the car the next day for work. Jorge Salazar, with Portfolio, went above and beyond (multiple communications with me and the tire shop) to enable the replacement of the tire that day. Jorge was friendly, courteous, understanding and knowledgeable ... GREAT Customer Service, Thank You
Name: d*** s*******
Date: 2022-09-15 16:23:19
Rating: 5
Comment: JoLynn is one of the nicest, most professional people I have dealt with in a long time. I wish everyone had her attitude and desire to help others. If she is any indication of how Portfolio takes care of customers, they must be an awesome company. Well, several weeks later, multiple phone calls later, I am no nearer to getting my RV repaired. Jolyn was very nice and helpful, but since, no one has done anything to actually help me. I have had my account flagged and expedited but NO repairs. I have notes of several nice people who sympathize with my situation, and they forwarded it to their supervisor. But, NOTHING. Who do I need to call? What do I need to do????
Name: I** H********
Date: 2022-09-15 14:52:24
Rating: 1
Comment: There is zero way these reviews are real and if you look at other review sites youll see that. I was obligated to purchase a keyfob replacement warranty through this firm through a used car dealership at the time of purchase and was told I could not opt out. Within 48 hours of purchasing the car, the keyfob broke beyond repair.I spent the next two weeks being told by Portfolio that I needed to return to the seller, go to the dealership, email a completely different company and fill out several redundant claim forms until I caught them in so many lies that they absolutely had to pay, which they still took two days to do.The warranty cost $495 and the keyfob only cost $126 so they still made out like thieves even after I forced them to pay for the warranty they sold me. This is the business they are in: selling insurance and warranty and doing everything possible to deny claims. Thats how they make money so keep this in mind before purchasing anything from them.
Name: J** L*******
Date: 2022-08-30 13:44:08
Rating: 5
Comment: Brendan johnso was very helpful with submitting a claim. I had made a mistake and didnt have the info I needed to complete the claim and would have to call him back. He reassured me it was no problem, so I obtained the information and called him back and still completed the entire claim within a short period of time. good job brendan! it was a pleasure working with you!
Name: I*** A*****
Date: 2022-08-26 19:48:48
Rating: 5
Comment: Portfolio company is great and very understanding . Especially the cancellation department! Shelby was super helpful, knowledgeable, and patient throughout the whole process! She helped me with the whole cancellation process and sped up the process by contacting the dealership herself ! Thank you Shelby for your great work !
Name: R***** S******
Date: 2022-08-26 01:53:22
Rating: 5
Comment: The customer support person (Jorge Salazar) was very good at explaining the coverage for the chip repair. He coached me through how to use any glass repair service company to handle the repair of the window chip, and how to submit the invoice for reimbursement if the repairer wouldnt process the payment through Portfolio.
Name: J**** G*******
Date: 2022-08-24 16:05:23
Rating: 5
Comment: Brendan Johnson in Dallas Claims - cant say enough good things about him. Very knowledgeable, great attitude and superior customer service. Has always been exceptionally helpful and looks for ways to assist at every turn. Any company would do well to do what they could to retain someone like him.
Name: S**** T********
Date: 2022-08-23 18:57:03
Rating: 5
Comment: Brendan helped me when the 3rd party administrator (Assurant) was not very professional and actually rude and condescending. He confirmed for me that his team in Dallas would be happy to help me to find a solution and to get authorization to do my RV air conditioning repair completed. He was professional and courteous. Thanks Brendan!
Name: C******* S******
Date: 2022-08-18 20:55:07
Rating: 5
Comment: Claims adjuster Brendan Johnson was a pleasure to work with on the dealer side! He took the time to talk through everything and handled all of my claims in the most pleasant and professional manner. He is a great asset to your claims department!
Name: M**** H********
Date: 2022-08-15 22:35:54
Rating: 1
Comment: I would not recommend this for extended warranty, especially because of the 40 mile rule. Even though the dealership where I bought the warranty from is further than 40 miles from my house, I still have to take it there because my preferred shop is 20 miles from the dealership where purchased. So silly. Really wish I would have known this. Dont buy it! They clearly dont care about the environment. Sure I can drive an extra 30 miles, no problem.
Name: J****** M***
Date: 2022-08-01 14:46:12
Rating: 5
Comment: LC Administrator Kelly out of Dallas, TX provided excellent customer service. I was having issues cancelling my car warranty with the dealership I purchased my vehicle through. I called Portfolio and Kelly was the first person who picked up the line I explained my situation and she did her due diligence. Thank you very much!
Name: L**** C**
Date: 2022-07-11 23:46:14
Rating: 5
Comment: We have been working with Portfolio to complete repairs needed on our 5th wheel. JoLynn in the Dallas office was such a blessing! She went above and beyond to assist, provide me with all needed information, and made sure the folks in the Dallas office received my messages. Her professionalism and attention to detail was most appreciated! We now have the authorization required for the warranty work to be completed.Thank you also to Kevin for promptly submitting paperwork once he was aware of the situation.
Name: S***** S****
Date: 2022-07-08 02:24:03
Rating: 1
Comment: My Ford escape broke down two weeks ago and I took it to Ford service and they said the transmission needed to be replaced. Fortunately the car only had 90,000 miles on it so our insurance we purchased through portfolio would still cover it. It’s been a nightmare. We only have one car and we’ve had to pay for a rental car so that we can get to work each day. Ford told us that portfolio had 48 hours to respond and yet here we are at two weeks. We called portfolio and they said that they would get back to us on July 5 but we did not hear from them. Every day our service guy at Ford calls and they tell them they have not made a decision yet. They did the inspection finally last Monday but they still have not approved Ford to do the work. We can’t afford to continue paying this rental! We will never go with this company again and BUYER BEWARE!
Name: H**** B**
Date: 2022-06-29 03:16:37
Rating: 5
Comment: Toyota Roseville salesman told me they will take care all and my gap cancellation way back January 31,2022. Til now they haven’t cancel my gap .. I contacted the gap department to cancel they send me a form and fill it up.. they received it and do there part send the email to Toyota Roseville since March16,2022 they haven’t cancel my gap !! Omg so I call the Gap department to follow up my refund for my gap. I spoke to Leslie she is very helpful and check what’s going on ?why I haven’t received my refund? she went above and beyond taking care of me ..she has excellent customer service!! Thank you Leslie I will rate you 10/10 stars !!!
Name: M***** R*****
Date: 2022-05-22 22:22:34
Rating: 5
Comment: Kelly Williams has been outstanding. I was not having any luck with trying to locate the owner of my extended warranty I bought from B-Young RV dealership in Woodland, Washington now Lazy-Days RV.Kelly, was professional, patient, informative and kind.Kelly Williams is an asset to you company.
Name: R***** M*****
Date: 2022-05-04 22:45:47
Rating: 5
Comment: Initially was provided poor service as I was cold transferred to multiple individuals that couldnt assist me. Final transfer to Adri was an example of exemplary customer service. She apologized immediately for the mishap and thoroughly listened to my issue and relayed much needed clarity. She was a true pleasure to interact with.
Name: S***** K****
Date: 2022-05-04 12:49:17
Rating: 5
Comment: There was an issue with a customer switching cars they purchased and the dealership forgot to change the information on the service contract paperwork. I called portfolio and spoke with Rose, who after receiving supporting documentation from a few years ago, and she updated the contract so that the customer was able to file a claim
Name: M****** W*****
Date: 2022-04-26 22:49:03
Rating: 5
Comment: I spoke with Jason of Portfolio Express Gap Insurance. It was in regards to a claim that was settled and closed. However, when I applied for a car loan, it was denied.There were 2 consecutivelate payments at the end of the process that damaged my credit. It was a misunderstanding, an honest oversight. I never received a delinquent notice.Jason was patient, professional understanding and informative. He provided unbias constructive insight on how to address my dilemma.Regardless of the outcome, I would like to thank Jason for his professionalism.Thank you Jason of Portfolio Express.
Name: D*** B
Date: 2022-04-21 16:52:10
Rating: 5
Comment: I had been reaching out to the dealership- AV Nissan to get my extended warranty canceled/refunded. I was contacting them for weeks with no reply. I called Portfolio directly and spoke with Shelby Hill- she was AMAZING. She gave me a run down on the process and even called the dealership herself on my behalf. It was cancelled within 24 hours of her calling them. She was thorough and communicated with me the entire way. If only all customer service agent were as pleasant and thorough as she is!!
Name: L****** P****
Date: 2022-04-08 19:53:13
Rating: 5
Comment: I wanted to thank JoLynn McCullough so much for providing outstanding service and for the helpful tips she provided that I am sure will help us if we ever need to make a claim with this warranty service. JoLynn took the time to explain the features of the policy and answered all of my questions. Great job Jolynn!
Name: S**** B
Date: 2022-03-26 15:07:48
Rating: 5
Comment: I recently had the pleasure of working with Mr. Frank Zarate with Portfolio regarding a recent repair required on my truck. Frank took a personal interest in my case / situation. He was always prepared with an answer and was able to quickly resolve the situation with a very reasonable solution. This was a fantastic experience for me and helped solidify in my mind that I made the right decision to purchase an extended warranty from Portfolio. Thank you for a job well done Frank!
Name: U**
Date: 2022-03-21 18:49:57
Rating: 2
Comment: Out of the entire company the only two people who genuinely wanted to help where Leo and Soufi. These employees are great, attentive and helpful. Other than that my experience was less than ideal. I had one lady answer the phone I asked her to help me understand a contract. She explained with anger I then said what should i do as my next steps and she responded by repeating exactly what she previously said (with attitude) and then hung the phone up. The only reason you receive 2 stars as a company and in this review is because of Leo and Soufi...I would get on some of the recordings, listen to the conversations people have with your service agents and start sending people home with a box of dest trinkets in hand if I where you. It had nothing to do with the fact that it was a total loss...i got a brand new even better car from that total loss...for free. It was the customer service you would expect less attitude... and the response they just posted dose not do justice.
Name: S***
Date: 2022-03-15 21:52:56
Rating: 5
Comment: Had to transfer a Portfolio-One Extended Service Agreement & Appearance Protection warranty for our new motor home and Jolynn was absolutely wonderful... She was so pleasant to deal with, gave me some great tips and made the whole transaction as seamless as possible. I truly appreciate the great customer service Jolynn provided and highly recommend Portfolio-One for your RV Extended Service Agreements!
Name: C*** S
Date: 2022-03-10 22:34:35
Rating: 5
Comment: Thank you so much to the team at Portfolio, and especially Jorge Salazar! After a nightmare experience with the service department, Jorge contacted me personally and made sure to take good care of me with my situation. He followed up and followed through, and in doing so he took a great deal of stress off my plate. Thank you again Jorge!
Name: d*** g********
Date: 2022-03-03 21:31:04
Rating: 5
Comment: What an awesome customer service experience provided by JoLynn M at Portfolios Dallas Office. After selling our RV which was covered by an umbrella of Portfolio extended warranties (vehicle, appearance and tires), I needed to transfer to new owner or cancel to receive a prorated refund for unexpired portion. JoLynn was amazing, extraordinarily patient and walked me through step by step. She forwarded marked up docs with annotated instructions. She also encouraged me to send her all the transfer or refund docs to the Dallas office so she could process the Dallas contracts and forward other docs to Lake Forest, Ca office, thereby saving me the extra hassle and expense of sending docs to separate company locations.From start to finish, JoLynn was incredibly helpful, respectful and extremely competent. JoLynn in my book epitomizes Customer Service delivered at the highest and most efficient levels.Dean G.
Name: M*** L***
Date: 2022-02-28 19:18:26
Rating: 5
Comment: JoLynn was exceptional-very customer orientated and polite. Directed me to all steps I need to cancel my warranty coverage after I sold my truck.Thank youMike L. Colorado
Name: D**** B***
Date: 2022-02-18 22:13:44
Rating: 5
Comment: On January 21, 2022, I had the opportunity to meet a lead claims officer over the phone, who handled my situation to the utmost. I believe in giving credit where credit is due, so I will share my comments...in 2018, I purchased a new motorhome which held a 2 year manufacturer warranty. With this purchase, I chose the highest priced extended warranty, which ended up being with Portfolio. I had not used it but once, when another need arose. I was told that Portfolio denied the second claim. I immediately put in a phone call and, to be honest, I was prepared to tell the adjuster that I was very unhappy with this extended warranty policy and that I was going to proceed with notifying the company from whom I purchased my motorhome.However, AS SOON AS I JUST SAID Ive been told that a claim has been denied, RON TWYMAN looked up my claim and came back on the phone IMMEDIATELY saying, I am calling the repair dealer right now and approving this claim.What impressed me so was that Ron even questioned something else that I had paid for out of pocket, just to make sure it was not something that Portfolio should have paid.In just the few minutes of interaction with Mr. Twyman, my faith in Portfolio was restored and he even gave me the reassurance that I can contact him directly at anytime in the future, should the need arise.Thank you, Portfolio and thank you, Ron Twyman.Credit is due!Have a Blessed day!Donna Burk
Name: C****** H********
Date: 2022-02-10 16:30:50
Rating: 5
Comment: I would like to thank Kelly Williams for helping me complete a policy cancellation action that was made difficult by the dealer. What should have been a 1- or 2-week transaction, took over 3 months to complete. Portfolio needs a policy cancelation from the dealer to process the refund to the dealer. The dealer in this case simply would not send in the policy cancellation. For two months they said they gave it to the Warranty Administrator who is supposed to send it in. I asked to speak to the Warranty Admin, and they said she does not speak to the public. Finally, I asked Kelly Williams what other recourse I have. Kelly sent an email to someone that got the dealerships attention immediately. A day later, I got a phone call from Mary Lou, the Warranty Admin, who said she never received the cancellation paperwork, that this is the first she has heard of this situation and that she would process the cancellation and refund immediately. In about a week, I received the refund check. What is unbelievable is that I have been a customer of that dealership for over 30 years and have bought 3 new and 1 used vehicle beginning in 1988. Again, I would like to thank Kelly Williams of Portfolio for her professional demeanor, job knowledge, helpfulness, for taking action and following up until closure. Also, thanks to Mary Lou at the dealership.
Name: J*** & L**** R***
Date: 2022-02-08 15:24:03
Rating: 5
Comment: We purchased a used vehicle which had an extended warranty. To complete the transfer of the warranty, I talked with Cindy King. She was most helpful in getting the policy to me, as well as going over the highlights of the policy, and answering my questions. One question she was not able to answer, so she forwarded me to Ron in the Claims Department. Both Cindy & Ron were patient and kind, they asked for enough information to be sure they understood my questions, then gave thorough answers to me. Cindy & Ron should be commended for their excellent customer service! Today is my first experience working with an extended warranty company and, if Cindy & Ron are indicative of the quality of people employed by Portfolio, I am so grateful that the previous owners chose Portfolio for the vehicles extended warranty provider!
Name: N****** B****
Date: 2022-01-21 19:50:12
Rating: 5
Comment: I called Portfolio regarding a claim for repairs on our Chevy Suburban which is currently at the local dealership whom lacks clear communication. I called and spoke with Kelly Williams at Portfolio regarding our claim and how the process works regarding repairing our vehicle. After speaking with Kelly about the process of repair, I felt at ease. Kelly is very professional, knowledgeable and patient. Kellys approach was just what I needed to feel confident that my truck is in good hands.
Name: M**** C*****
Date: 2022-01-11 17:53:48
Rating: 5
Comment: I had some questions regarding my service agreement with Portfolio. I initially thought, Id have to call, be on hold forever, only to be passed around, etc. Soooo not the case. When I called headquarters and spoke with JoLynn, at first in disbelief of being connected to an actual person. Then, I realized she was one of those rare individuals who actually wants to help people. She was the most helpful person I have dealt with, BY FAR. So kind and patient with my questions and even gave me additional info that I may need down the road. They are so lucky to have her on the Portfolio team.
Name: T**** L****
Date: 2022-01-04 21:16:27
Rating: 5
Comment: I had a terrible experience with a local car dealership thats been ongoing since September 2021. Ive literally been at a loss as to what to do next. Michael Banda from Portfolio was helping me and he was great and always responded quickly and kindly which I appreciated so very much! Instead of just letting it go when he realized the dealership wasnt doing what they were supposed to he escalated my situation to the desk of Shelby Hill, VSC Customer Service Administrator at Portfolio and she emailed me and I literally sat at my desk and cried. Instead of emailing her back, I called her. She told me what she needed and I sent it and within 90 minutes she fixed what Ive been trying to get fixed for 4 months. I dont even have the words to express my gratitude for this AMAZING level of customer service provided by Shelby today. Shelby.....if you see this, I want to thank you and hug you more than you know. TRULY.....you made a difference to me today! Wonderful wishes to you in this new year. Thank you for starting mine out like this! Michael and Shelby.....You are both exactly what excellent customer service looks like!!
Name: A J*
Date: 2021-12-20 21:00:40
Rating: 5
Comment: After speaking with Portfolio, I immediately wanted to leave this review to express how wonderful JoLynn has been. JoLynn went above and beyond to help me, and I’m so appreciative of her amazing service and support. She is very friendly, nice, and professional and I would give her a 10 out of 10 stars for the remarkable support and great service. Thank you so very much and happy holidays!
Name: r** f******
Date: 2021-12-20 19:10:28
Rating: 5
Comment: Ran into a show stopping issue when it came time to use my extended warranty. Was given the run around for a solid week with the dealership and underwriters. Got thru to Cindy King at Portfolio and she resolved the thing in under 10 minutes.It was a true pleasure to deal with a competent and professional rep, Id give this woman a raise if she worked for me.Thanks again Cindy if you run across this.
Name: G*** L*****
Date: 2021-12-17 20:37:24
Rating: 5
Comment: Kelly is incredibly friendly, efficient, informative, and helpful. A correction to the contract needed to be made, which the dealer usually needs to make, however, Kelly took the initiative to request the original contract. She said she will call back the next day, and sure enough, I received an early morning call saying she was able to verify and update the info! Very enjoyable dealing with a friendly rep who clearly loves helping customers!
Name: J** F***
Date: 2021-12-07 18:20:01
Rating: 5
Comment: Had nothing but a great experience working with Portfolio and their customer services - we had recently purchased a new vehicle at our local dealership where they included some of the warranty items unbeknownst to us of which we tried to cancel not for the product itself (we like many of the products) but for the unprofessionalism from the dealership sales manager we were dealing with - Michael from Portfolio responded to us immediately on our request and had helped us resolve the issue in timely manner, he even reached out to our dealer and made sure that the issue is resolved in the end. It is a total surprise to us given that the Portfolio being a warranty product provider had nothing to do with the issue we were dealing with but is willing to go above and beyond to make sure customer satisfaction. Thank you Michael!
Name: L** R*********
Date: 2021-12-03 16:25:19
Rating: 5
Comment: I had the pleasure of working with Kelly Williams at Portfolio. I had been working on an issue with a car dealership for over 10 months without any resolution. I called portfolio to see if they could assist in resolving the problem. Kelly explained the steps that would be taken to resolve the issue. She was very professional and helpful throughout the process. The issue was resolved timely due to her outstanding service!
Name: V***** C*******
Date: 2021-11-18 19:47:58
Rating: 5
Comment: Kelley Williams provided very prompt professional customer service. She took care of my warranty transfer and all the paperwork was processed quickly. I would gladly do business with Kelley and Portfolio again. Thank you!
Name: A** D*****
Date: 2021-11-10 23:05:51
Rating: 5
Comment: Amazing customer service. Ive only dealt with JoLynn (twice) while transferring my warranty into my name from the previous owner but she was absolutely the sweetest, most helpful human. Portfolio really has a gem of an employee right there.
Name: A**** L**
Date: 2021-11-05 21:40:20
Rating: 5
Comment: The customer service from Leslie was stellar! She was able to resolve out issue in minutes and was super helpful in walking me through the process! As a hiring manager in these times I wanted the company to know how people like Leslie truly make the difference!
Name: R** H******
Date: 2021-11-03 20:22:03
Rating: 5
Comment: I was having a problem transferring a Portfolio warranty to the buyer of my motorhome. The dealer I bought the motorhome from wasnt helping me at all. As soon as I called Portfolio, I was transferred to JoLynn. Within the first minute of speaking with her, I knew my problem was going to be resolved. She was very kind and super helpful as she walked me through the steps I needed to take in order to process the transfer. It was a real pleasure to work with her - the customer service from JoLynn was fantastic!
Name: m******** a*****
Date: 2021-10-28 18:46:49
Rating: 5
Comment: Great Customer Service Person in Kelly Williams, my dealer had failed to info me properly on the extended warranty so I was a little stressed, Kelly got me sorted out in the most proffessional manner and gave me all the information and more that I needed. I felt blessed to have gotten her on the phone.
Name: D**** S*******
Date: 2021-10-28 12:48:57
Rating: 5
Comment: Brendan Johnson was extremely professional when dealing with a large claim on an F150. Told me approval was going to be in 24 to 48 hours and I had received a call back in less 24! I will also add that I have never received a call back from a portfolio agent before! Thanks for all of your help!
Name: A***** A********
Date: 2021-10-25 20:13:16
Rating: 5
Comment: Everyone at Portfolio has always greeted me with the utmost professionalism. For years, Kelly Williams has been my contact person andshe has helped me so much. Kelly always assists me with any issues I have or information I need to do my job efficiently. I truly appreciate everything her and everyone else does.
Name: C***** B*****
Date: 2021-10-22 14:08:24
Rating: 5
Comment: Sold our RV and contacted Portfolio to cancel what remained of the extended warranty. The initial process was easy to navigate and they only requested 3 items, which we were able to quickly send to Ms. King via email. Our refund is in process. Compared to some other similar types of requests many consumers deal with, this interaction was refreshing - speaking to a real person and receiving timely feedback.
Name: C***** D*********
Date: 2021-10-19 19:54:57
Rating: 5
Comment: Kelly Williams and the entire Portfolio team have always been extremely helpful and kind! With no hesitation, any time we call for any kind of assistance, they are urgent to help with any and all of our needs. We appreciate Kelly and the Portfolio team more than they could ever imagine!!
Name: L**** R*****
Date: 2021-10-16 02:45:37
Rating: 5
Comment: I have always been treated very professionally by everyone at Portfolio.The one person that I deal with the most is Cindy King. She has helpedme so much. It doesnt matter what time of day or what my request is shealways is willing to assist me quickly to help me do my job. I appreciatethat very much. Thank you for your helpLarry Richey
Name: d**** R*****
Date: 2021-10-15 16:27:53
Rating: 5
Comment: I must say Kelly Williams is a very helpful and professional person. I was having major issues for 4 months with some cancelations from one car dealership and I finally was able to reach out to her and she had it done in about 2 weeks. I highly recommend her services.
Name: T**** C*****
Date: 2021-10-14 15:06:53
Rating: 5
Comment: Our experience with Kelly Williams has made the process of cancelling our extended warranty very easy. A very professional, helpful, and kind person. This couldnt have been handled in a better way. As difficult as some things are these days, this was an amazingly easy process!
Name: s****
Date: 2021-10-13 01:41:51
Rating: 5
Comment: Last week I was trying to unfortunately cancel a service contract and I was getting nowhere, then Leslie Fulkman got a hold of my case and it was really a breath of fresh air. She Quickly sent me the proper documents and then when I had a problem understanding what part of the contract I could cancel and what I could not she Quickly cleared up the confusion on my end.After that when I sent the cancellation form back she completed it on her end and sent me a confirmation of that. What superstar performance your company is blessed to have such an efficient employee knowing she works for your company might even influence me to try your services in the future Somtimes when your having problems with a car dealer and These tpye Mvp people who dont even work there step up and Nail it Hats off to Her Great job Leslie I appreciate what (YOU DO).
Name: C* R
Date: 2021-09-30 21:56:17
Rating: 5
Comment: My experience with portfolio protection has been wonderful. JoLynn was kind, patient and thorough in explaining the process of transferring our policy and she responded to the urgency of getting our paperwork done before our RV went into the shop. Within four hours we had the information we needed, our policy was transferred And everything was in place for us to take the RV in.
Name: K**** & P**** B*****
Date: 2021-09-30 17:22:54
Rating: 5
Comment: I had the privilege of working with Kelly Williams. She was kind, patient and very knowledgeable. I assumed transferring the warranty was going to be time consuming and a pia. Kelly handled the majority of it over the phone, then stated she would get back with me the following week to complete the process. To my AMAZEMENT she did! and it was ALL correct. Wow!! I wish I could work with more people like Kelly. Thank you! Great Job!
Name: V******* P*****
Date: 2021-09-29 22:29:42
Rating: 5
Comment: JoLynn was very professional. She left a very clear and detailed message about necessary documentation we needed to forward to her. It was refreshing to be able understand all the details of her message without having to replay several times. She took care of us efficiently. Even though we did not speak with her directly I felt as though we had. She’s very pleasant and friendly. Excellent experience!
Name: D*** H*****
Date: 2021-09-29 01:01:04
Rating: 5
Comment: I needed training for remitting contracts via the Portfolio website and LESLIE FULKMAN was a tremendous help. I was limited on time and she was very thorough, kind and patient. She is very knowledgeable of the site and how to move around. Leslie followed up with an email to remind me that she is available if ever I have questions. I was trained so well in that short period of time that I didnt need to ask her for much help, my first time remitting.Thank you LESLIE :-)
Name: J**** B****
Date: 2021-09-24 01:05:08
Rating: 5
Comment: I had a great customer service experience with Michael Banda! I purchased an extended warranty package with Portfolio through the dealership when I bought a new car two months ago. I later decided that I didn’t need it. Unfortunately, the dealership did not respond to my requests to cancel after weeks of contacting them.I decided to contact Portfolio directly, and Michael went above and beyond to reach out to the dealership and inquire about the cancellation of the contract. Within 24 hours, a refund was credited to my finance company and the issue was resolved. It was the dealership’s responsibility, but I appreciate Michael for taking the time to look into things for me. Excellent customer service! Thank you again!
Name: C*** C******
Date: 2021-09-18 17:01:11
Rating: 5
Comment: A few days ago, I submitted a review regarding a phone conversation with Lauren and the unbelievably helpful information she gave me. This (very lengthy) review regards JoLynn McCullough and includes an awful lot of background I left off of Laurens review. If you dont have a lot of time and want to skip the background, skip down to the ***** near the bottom of this note. As I explained in Laurens review, Im having trouble with a dealership that has, literally, stolen my refund from the cancellation of an extended warranty I had with Portfolio. I cancelled due to the manufacturer warranty, not Portfolio. But thats not the point. The Legal Director for the entire Auto Group refuted my claim with the Arkansas Attorney General and included a copy of a Portfolio form (it had the Portfolio logo on it) as proof I wanted the funds from my cancellation used as a down payment. Criminals arent smart, these Arkansas criminals are really sloppy (I was going to say stupid but JoLynn probably wouldnt care for that). All the information was type-written except someone wrote to be used as down payment in cursive as the reason for cancellation. Believe it or dont. I was easily able to prove the other documents submitted were complete frauds but I had never seen this form before. I knew it wasnt a form used to verify application of funds from the cancellation but didnt have any idea where it came from or what purpose it served. Finally getting to the point. The only help understanding this form would have to come from the people who it belonged to: Portfolio. I was certain I told Lauren I wouldnt call again (she insisted it was no problem many times) but really, really didnt want to go back on my word. After all, I am not a Portfolio customer and no one at Portfolio owes me anything. After trying to get the answer on the internet I was stuck so I tried to call Lauren but she wasnt at her desk. ***** JoLynn answered and asked me how she could direct my call. To me, that means one of two things, operator or receptionist. After telling me Lauren was away from her desk and asking if I would like to leave a message (I said no), she asked if there was something she could help me with? She told me she was familiar with the form I was calling about and then I knew I had hit the jackpot again. I began asking questions and the extent of her knowledge on this form and everything having to do with the extended warranty process was remarkable to say the least. I asked question after question and she was so gracious and willing to take the time to explain her answers so someone unfamiliar with the extended warranty process (me) could understand them. Then she made sure I understood and answered many questions, that would certainly have come up later, before I even thought of them. She was so helpful and giving of her time with spot on assistance, I was afraid I had taken advantage of her. What a nice lady. It was like talking to family. Please thank her for me and tell her I appreciate her more than I can say, even in this lengthy message. The kindness and assistance given by both, JoLynn and Lauren, reflect well both on themselves, Portfolio and, to me, extended warranties.Very respectfully,C. Glenn Carlton
Name: K**** B****
Date: 2021-09-17 20:27:26
Rating: 5
Comment: Kelly Williams is amazing, she handled my situation with the utmost ease. She went above and beyond to insure the problem was taken care without me having to jump through any unnecessary hoops. She also contacted the other party for me to resolve it....Thanks from Coyle Chevrolet...
Name: K*** F*****
Date: 2021-08-25 22:38:09
Rating: 5
Comment: Alisha helped me today at the Dallas office and it really was the best experience. I wasnt sure what I needed to do and to be honest had been to scared to ask anyone. When Alisha came on the line I swear it was a godsend. She didnt have to give me all the info she did or take the time to explain how every worked. She also insisted I keep her ex. Number in case I didnt get the results I needed so she could be the one to help me again. She not only made me feel welcome but also gave me alot of confidence to go forward with what I was doing. Thank you so much for your help. You put a smile on heart. 🥰
Name: D*** D*****
Date: 2021-08-12 14:53:56
Rating: 5
Comment: We had a warranty transferred and I spoke with JoLynn and she was just simply amazing. She is so friendly and knowledgeable and really got things done for us. She also had some great tips on where to keep the warranty papers. :) After I hung up I told my husband not only did I get the warranty transferred, I feel like I made a friend! Thanks JoLynn!!!
Name: G* H*****
Date: 2021-07-14 22:55:14
Rating: 5
Comment: JoLynn was so wonderful to help with the transfer of the warranty on my RV. She went above and beyond for me. It is so rare these days to find people who are professional and excellent at their job! Excellent customer support!
Name: M****** & C**** B********
Date: 2021-06-22 22:26:28
Rating: 5
Comment: I deal with Kevin at Portfolio Service contracts quite frequently due to my position at work. Besides being very knowledgeable and proficient at his job. He actually takes the time to listen and has genuine care when dealing with me, even though we deal on a business level. (He has remembered previous conversations and takes the time to ask questions about those conversations, which shows he actually listens.)I have emailed and called Kevin on several occasions and his response time is as close to immediate as you can get and if not within a few minutes it is a call with an apology for not getting back the same day, because he was off.I would definitely recommend Portfolio Service contracts to anyone looking for an extended “warranty”, because they are easy to deal with and work very hard at honoring their contracts for the dealerships.
Name: C*** A******
Date: 2021-05-15 00:16:23
Rating: 5
Comment: Well I’m not much of a review writer but Im happy to let people know about Kelly Williams at Portfolio! She was an absolute pleasure to work with. So.... I had to call to get my extended warranty canceled because I sold my car. Who wants to do that? Well after some time navigating a unfamiliar task and waiting for return calls I was directed to Kelly. She was pleasant, professional and quick to email me to get the process on its way. This was on the tail end of a Friday and I felt this would probably take until next week to complete. Nope..Kelly emailed me less than an hour later letting me know the cancellation was complete and my money would be mailed. Definitely nice to know there is still a thing called customer service! Well done and Thank You Kelly Williams and Portfolio!
Name: L***** G*****
Date: 2021-05-12 17:26:54
Rating: 1
Comment: By far the worst gap insurance you could ever purchase! Extremely expensive and their staff is incredibly rude. They show no empathy whatsoever and have zero patience. I paid $1000 for their insurance and when I got into an accident that was not my fault, they denied my entire claim and I now have a repossession on my credit. There was only one person I spoke to there that was polite but even he became very rude when I didn’t understand the situation and was asking for a more in-depth explanation as to why they would not cover any costs. Not to mention they were missing documents and had me waiting for over a month, rather than contacting me to tell me they were missing documents they waited until I called them. They told me it would be 7 to 10 more days before they made a decision but within 5 minutes of receiving my documentation they denied my claim. They didn’t even have enough time to look over the paperwork before they denied me. Two different women there would not even let me explain the things I didn’t understand and cut me off mid sentence and transferred me to somebody else. I strongly suggest against using this company
Name: M*** H*****
Date: 2021-04-16 22:02:09
Rating: 5
Comment: Portfolio services helped me transfer my warranty quickly and effectively. I was lucky to work with Jolynn as she helped me all throughout the process. Thanks again, it was customer service at its greatest.
Name: G*********
Date: 2021-03-28 22:14:21
Rating: 5
Comment: Lauren was awesome..I needed assistance in canceling a contract that I had purchased from a dealer that as of late sold. I could no longer use the contract. When I called she was more than pleasant and walked me through the steps I needed to in order to cancel. She then emailed me confirming the process and checked on me every step of the way. I can’t say enough about her help.
Name: d*** d*******
Date: 2021-03-10 23:12:37
Rating: 5
Comment: I needed one less document to complete my claim. Spoke to customer service they said to call the dealership and get the information from them. I did, and they referred me to my paperwork. I explained that I needed some thing in writing and they refused. II email the paperwork and of course it wasn’t enough so I called again. Fortunately I spoke to Leeanne who was a super hero to me! She offered to call and she got them to take care of the paperwork needed to complete my claim. I enjoyed speaking to her over the phone. She was very personable, understanding and went above and beyond to help me out. I give her5+ Stars!! Thank you again for your help Leanne I truly appreciate it.Thank you, Dana
Name: R****
Date: 2021-03-04 20:14:41
Rating: 5
Comment: JoLynn McCullough helped process transferring my name to the extended warranty back in December and has continued to help with getting everything resolved. She knows every aspect of the RV business and is a true asset. Very kind and helpful!!Mercedes quickly processed and followed up on my claim resolution. Very Pleasant to speak with.
Name: P*** E*******
Date: 2021-02-24 19:35:55
Rating: 5
Comment: I am so pleased to have had the opportunity to work with Shelby at Portfolio. Of all my years of working with various customer service representatives, she was by far the most helpful person Ive had the pleasure to work with. Shelby was very kind, informative and showed she really cared about me and my needs. I was very impressed and wanted to take the time to share my gratitude. I truly wish all service representatives could learn from Shelby! Thanks so much for everything! Keep up the good work!!! 🙂🙂🙂
Name: J**** H****
Date: 2021-02-09 23:52:09
Rating: 4
Comment: I was struggling with the claims process as the first person I spoke with sent me to a website to complete a bunch of detail that is apparently meant only for dealerships. I had to call the dealership to get the information and ultimately I couldn’t get the form to submit as I kept receiving an error message. When I called back, I spoke with Sofia and she was SUPER helpful and stayed on the phone with me to get the claim information filled out and submitted. I’m super grateful I’m these types of situations to find someone helpful and friendly and Sofia was great!! Overall the process was confusing because of the misinformation I received on the first call but Sofia got me sorted out!
Name: j*** s*******
Date: 2020-10-30 20:33:46
Rating: 5
Comment: I was having so many problems getting a warranty transferred. JoLynn was amazing. I felt like she was here with me holding my hand. I wish I would have known her months before. She is one GREAT lady and a star employee. She knew all the answers to all the misinformation I was given by the dealership. Five stars JoLynn.
Name: m t*****
Date: 2020-10-01 18:08:08
Rating: 5
Comment: Mercedes is amazing! She went above and beyond to get my paperwork processed. Her level of customer service is outstanding. Ive dealt with her multiple times, and each time Im more impressed. Thank you, Mercedes! Shes an asset to the Portfolio team.Frank C. Buffalo, NY
Name: Q********* M
Date: 2020-07-14 15:16:38
Rating: 5
Comment: Lauren Jiles was just awesome! Very helpful and took initiative once she was made aware the dealership was not canceling my extended warranty! She contacted them directly and had it resolved in one day! Just awesome customer service!
Name: C**** B****
Date: 2019-08-29 03:41:13
Rating: 5
Comment: Crystal Young is awesome!! She is always very helpful with questions regarding ancillary products, getting rates or product information when needed. Her turn around time on things needed is awesome too. We get things handled with Crystal really fast which makes our job easier as agents, which in turn adds value to our agency with our clients. We really appreciate everything she does. Thank you!!
Name: K**** C*****
Date: 2019-07-18 19:39:28
Rating: 5
Comment: I have had several occasions where I needed assistance and had the please of speaking with Jolynn. She is always so helpful and pleasant that she really makes my job easier! Portfolio overall does a great job but employees like Jolynn are not always available at any company. Shes definitely an asset and a pleasure to deal with.
Name: C**** M********
Date: 2019-07-17 17:02:40
Rating: 5
Comment: I work for a high volume motorcycle dealership in MA. I call and work with portfolio on a daily basis. My interactions with all there agents are always pleasant and efficient. I recently had the pleasure to work with Beverly Wilson. She was very quick while entering the claim and extremely friendly. It was very nice speaking with her that day. Keep up the great work!!
Name: R*** M****
Date: 2019-07-03 17:15:36
Rating: 5
Comment: We were having a difficult time with Orr Cadillac. We had traded a car we purchased from them and had requested a refund for the unused portion of the extended warranty and gap insurance. They were worse then simply being indifferent, they seemed to get pleasure out of passing us around from one person to another, and claiming that they did not have documentation we had already provided twice.Finally after nearly two months of this, my wife contacted Portfolio and spoke to Enrique. He was great, and had our check to us the very same day.
Name: R***** B******
Date: 2019-06-28 17:07:43
Rating: 5
Comment: Beverly was amazing. Usually I get responses like “oh I will look into this and call you back” and never get a call back, which is what happened earlier this week. When I called back, Beverly was light speed fast in getting things done. She gave me more information than every other representative combined. She literally resolved my issue in less than 3 hours. HahahaBeverly was incredible. You should clone her and have her represent all your customers. 😜
Name: K**** P*****
Date: 2019-04-26 13:39:26
Rating: 5
Comment: The process took longer than I wanted but it really was more on the car insurance and the dealership on the warranty stuff. Once all that was taken care of, I was able to easily get all my documents to Portfolio. Once I had them all in, the review went pretty fast. They paid and notified me. I saw an issue, I responded and they got right on it. They reviewed and paid and explained all the questions and concerns I had. Even offered more assistance if I needed it. Megan was terrific and followed-up when she felt too much time had lapsed. Great customer service. Same goes for Jason. He was right on it. Sent me info, I asked a questions and he responded asap. Very quick and great customer service.
Name: S*** S**** I*
Date: 2019-02-22 22:25:28
Rating: 5
Comment: I called Maysoon regarding a gap claim and she went above and beyond in getting me the information I needed. She also followed up to make sure the information provided to me was helpful. Also, in the same day, I dealt with Javier Ruiz regarding a remittance, and he was very quick with researching the question I asked and providing a solution. Overall, I would rate the Portfolio HQ in Lake Forest 10 stars if I could, as EVERYONE I’ve dealt with so far has been top notch! If you’re thinking about doing business with this company, I would question why you would even think of anyone else!! Portfolio is #1 in my book!
Name: S***** E****
Date: 2019-01-18 14:26:11
Rating: 5
Comment: My experience with Portfolio has been great. Every time I call with an issue everyone has been eager to help. There has never been a time that I can recall of having a bad experience. I took on the warranty clerk position at my job four years ago and from that day up until now, everybody at portfolio has been awesome and very very patient. I appreciate each and everyone that has assisted me. So keep up the good work, your service is appreciated.Sharon EllisGregg Orr Motors
Name: A*** T*****
Date: 2019-01-14 18:56:36
Rating: 5
Comment: I would like to say how wonderful it has been to work with Brenda Hernandez on my claim. I had a horrific experience with the dealership (Dublin Hyundai) that I purchased my car and the protection package and maintenance plan. It has taken over 7 months with the dealership to get any resolution to our problem. But, with one phone call to Portfolio Performance and speaking with Brenda for five minutes, not only did she process my claim with the utmost expediency, she apologized for the dealership and for the situation I had to encounter. She went above and beyond what her job duty called for!Thank you to Brenda for reassuring that there is still human decency in this crazy world we now have to live in, and thank you to Portfolio Performance for the packages I purchased and for reimbursing me for my loss.
Name: C****** F****
Date: 2018-12-10 21:26:45
Rating: 5
Comment: Portfolio is always so amazing to work with. Everyone there goes above and beyond to help, but I work most closely with Crystal and cannot say enough about how amazing she is. She always has answers, responds so quickly to my never ending questions and is the sweetest person ever on top of it all! Crystal really makes every interaction so simple and joyful. Outstanding staff!! Thank you Portfolio!
Name: P*** W*********
Date: 2018-12-07 19:08:55
Rating: 5
Comment: The overall customer service provided by Portfolio is outstanding. Everyone that I have worked with over the years is professional and reliable. Crystal is one of the most reliable and available people at Portfolio that I work with on a daily basis. She always gets the requested task handled quickly and goes above and beyond what is expected. She is almost always available when I call with a request even before and after normal business hours, and if not, she promptly replies to my voicemails and emails. Crystal definitely is a very valuable asset to Portfolio and does an incredible job exceeding normal customer service expectations which makes my job a ton easier and run much smoother. Thank you Portfolio and Thank you very much Crystal!
Name: B**** P**
Date: 2018-03-02 01:04:50
Rating: 5
Comment: I had better luck working with this company than I did with my own insurance or bank. They truly seemed to care about the importance of finalizing my GAP claim. Jason Huynh was very helpful and responded to my emails almost immediately. So I say a big THANKS to you all..👍Keep up the good work! The process they say can take up to 30 BUSINESS days. My claim only took about 4 weeks in total. Perhaps a little less, thanks.
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Name: P****
Date: 2024-07-01 19:58:10
Rating: 1
Comment: The absolute worst warranty company ever all these reviews are from employees to boost the business, trust me THE WORST