Premier Carlsbad GMC Buick

---

Name: B** B***
Date: 2024-06-23 15:32:56
Rating: 5
Comment: Thanks for the great service and teamwork. The team really made the process easy. Love the new Canyon.

---

Name: H****** C***
Date: 2024-06-19 00:37:20
Rating: 1
Comment: Dont not buy the warranty they wont Acknowledge it. After spending 80k at this place I cant get them to call me back apparently they are too busy. Ive been try for a week and left several messages apparently danny is the only person that works there. Dont not buy from this place.

---

Name: W****** B****** I**
Date: 2024-06-17 19:51:54
Rating: 5
Comment: I recently had the pleasure of purchasing a GMC Yukon AT4, and I couldnt be more satisfied with the exceptional service provided by Caleb, our salesman, and Danny, our finance advisor. From the moment we walked into the dealership, Caleb stood out with his outstanding communication skills. He listened carefully to our needs and went above and beyond to find the perfect vehicle for our family. Calebs dedication and attention to detail ensured that we found exactly what we were looking for.The dealerships approach to making a deal was refreshingly non-intrusive. Caleb and his team managed to offer us a deal just slightly above the vehicles MSRP, making it clear that they valued our business and wanted to ensure we didn’t feel the need to look elsewhere. This thoughtful approach, combined with the lack of pressure to buy unnecessary add-ons, made the entire experience stress-free and enjoyable.Danny, our finance advisor, was equally impressive. He provided clear and comprehensive information on all the financial aspects of our purchase, allowing us to make well-informed decisions with complete confidence. His professionalism and expertise were evident throughout the process, and we felt truly supported from start to finish.Caleb and Danny made the car-buying experience seamless and enjoyable. Their exceptional communication, transparency, and genuine care for our satisfaction were evident at every step. I highly recommend Caleb and Danny to anyone looking for a new vehicle. They are true professionals who go above and beyond to ensure their customers drive away happy.

---

Name: m******
Date: 2024-06-13 22:15:22
Rating: 5
Comment: Dan Erickson as always took good care of my car. He texts often and with plenty of detail. He provides quotes and asks for approval before proceeding. When complete, he is always respectful. The staff here are the best! And best of all, my car comes back running like new.

---

Name: M**** K****
Date: 2024-06-12 17:57:29
Rating: 5
Comment: I took my car for oil change, Dan was my service writer. He was super polite and helpful.Thanks Dan.Mandy

---

Name: A***** R****
Date: 2024-06-12 16:06:26
Rating: 1
Comment: My vehicle has been at the service center 4 times within the last month. One of those visits my vehicle was at the dealership for a week and was not worked on due to the service writer inputting the wrong customer information on the paperwork. The service writer provided me with another customer’s work order/ personal information. They were supposed to pick up my vehicle last week and did not due to “the service manager having to give the loaner vehicle reserved for me to another customer, because he had to” according to the service writer. The communication is poor and I have to reach out to them to follow up. This place has the worst service I have ever experienced.

---

Name: L***** T******
Date: 2024-06-12 01:23:55
Rating: 5
Comment: Happy with Jason and his customer service. He’s always great to work with.

---

Name: D***** C
Date: 2024-06-09 00:42:32
Rating: 5
Comment: Excellent is all I can say. From the time of enquiring about a car to purchase. Sales representative was Kevin Cervantes. We are PCSing back to USA and needed a car - everything was seamless, very professional, attentive everything was great so I have a car on return and could cancel my rental and no need to spend my time looking for a car . I cannot thank Kevin and Buick Team enough for an excellent service ! Arigato!

---

Name: T** R*******
Date: 2024-06-08 16:24:23
Rating: 3
Comment: The work was done perfectly, but then they do not tell you that they charge you a 3% fee if you use a credit card. They just tacked that on your bill and you know nothing about it.

---

Name: R***** S********
Date: 2024-06-07 23:18:30
Rating: 5
Comment: Resolved rear suspension and brake issues. Dropped off on a Monday and ready for pickup Thursday am

---

Name: G*** S******
Date: 2024-06-07 00:08:52
Rating: 5
Comment: The purchase of our GMC Terrain could not have gone any better. I needed a smooth, easy transaction because of time constraints and that’s what I got! Thanks to Chase for everything!

---

Name: J*** r**
Date: 2024-05-31 18:17:03
Rating: 5
Comment: Great customer service. My service advisor was Oscar he has the best Customer Service thank you

---

Name: S***** C*******
Date: 2024-05-30 20:13:53
Rating: 1
Comment: Not happy at all with my experience at Premiere GMC. I’ll probably never use the service department again!!!

---

Name: A***** A******
Date: 2024-05-30 15:07:35
Rating: 1
Comment: I serviced my 2024 GMC Denali for a couple of recall(s) and it’s first oil change.Work spaces were not clean or organized.Customer lounge was dirty and dusty. Quality Customer service was not a present among any representatives.I was lied to about my truck ready for pick up and had to wait an additional hour to receive it. When I received it, both door handles had oil and greasy finger prints on them.No courtesy car wash.No parking at this location for customers.Literally parking lot was jammed packed with vehicles for sale.Overall, I will not be returning to this location for any service. It was evident that many representatives did not want to be there, and made me feel like I was inconveniencing them.You would think that after spending over $100,000 on a GMC vehicle that the service and quality would be on point and customers service would be incredible, instead I felt like I was back in a shady local car dealership. I expect more from any GMC dealership.

---

Name: L**** C****
Date: 2024-05-29 12:22:57
Rating: 5
Comment: GMC Buick worked with us and we were able to get amazing deals. We had a great experience and would recommend them to friends and family. The entire team made sure we were taken care of!

---

Name: R****** C******
Date: 2024-05-28 19:43:30
Rating: 1
Comment: As an active duty service member recently returning from deployment, I entrusted my 2017 Chevy Tahoe to Premier Carlsbad GMC for a transmission reflash, expecting professional and reliable service. Unfortunately, my experience was far from satisfactory.Firstly, the lack of communication was glaring. Upon picking up my vehicle, I was not informed about any issues found during the service. This negligence could have had serious implications if I had driven off without knowing about potential problems. Furthermore, the exhaust, which had no issues upon turn-in, was found to be problematic after their service.Moreover, it became evident that there is a disconnect between the staff and the lead mechanic. Important details and updates were not communicated, leading to confusion and frustration on my part. Despite requesting a full diagnostic when I dropped off my vehicle, they only conducted a point inspection. The basic expectation of receiving the service I requested was not met, reflecting poorly on the shops attention to customer needs and thoroughness.Additionally, Premier Carlsbad GMC did not provide the inspection paperwork until I specifically requested it. This lack of proactive communication and transparency is unacceptable, especially for customers who rely on their vehicle’s optimal performance.Overall, my experience with Premier Carlsbad GMC was disappointing. The lack of effective communication, failure to provide requested services, and overall negligence have led me to lose confidence in their capabilities. As a returning service member, I expected better. I do not recommend this shop for vehicle services based on my recent experience.

---

Name: J*** A********
Date: 2024-05-28 18:23:46
Rating: 1
Comment: I came in for an oil change and GMC system upgrade. Service was unable to do the upgrade as they said the system was down. But had no idea when the system would be up and thus unable to schedule. The oil change was messy and tech left a big grease stain on the front of my truck. Also they did not clean around the filter once installed. I drove directly home and now have a small oil stain in my driveway. Finally, I keep the interior of my truck extremely clean. Even with the paper floor mat and plastic seat cover, your crew managed to get mud all over the interior. I can’t believe your service area is not fully paved. Needless to say, I was not impressed with my first service.

---

Name: Z****** M******
Date: 2024-05-25 16:34:11
Rating: 5
Comment: Great customer care! Quick service department. Highly recommended

---

Name: D***** T******
Date: 2024-05-20 16:11:46
Rating: 5
Comment: Quick easy and nice people. Mike was very straight forward

---

Name: A***** R******
Date: 2024-05-19 23:03:51
Rating: 5
Comment: Amazing customer service! After shopping for vehicles for a couple months and having gone to many different dealerships this place was the best. Jake (sales associate) and Danny (finance) were very kind and pleasant to do business with. Everything was straight forward and there was no feeling pressured into a sale. They genuinely made the process the least stressful it could have been. We will most definitely remain customers for future maintenance and such. Everyone else we interacted with within the dealership was pleasant and welcoming as well.

---

Name: L***** B*****
Date: 2024-05-19 20:13:21
Rating: 5
Comment: Originally I called four times, left voice messages to have someone call me back, I also texted twice, again with no one responding. I finally just dropped off my car and took a chance. Jessica helped check me in and she was very helpful and very pleasant. She gave me a timeframe and it was within that time that they called to say my truck was ready. I appreciated Jessica’s friendly personality and professionalism. You’re very lucky to have her working with you.

---

Name: H*********
Date: 2024-05-15 23:22:01
Rating: 5
Comment: Took care of me quick and made the process of buying my truck easy

---

Name: E****** I*****
Date: 2024-05-13 03:18:28
Rating: 5
Comment: We traveled 3 and a half hours and had a great and no hassle experience at premier Buick gmc. From sales man Miles all the way to finance Arnie. Highly recommend, Great staff. 2024 GMC SIERRAThank you Premier Buick GMC.

---

Name: M****** C*****
Date: 2024-05-13 00:34:07
Rating: 5
Comment: Ramon in sales and Danny in finance went above and beyond to help in our purchase of our new Buick. We will definitely come back

---

Name: L****** L****
Date: 2024-05-10 03:16:38
Rating: 5
Comment: I had a problem with my Acadia, I called service department and they fix my car in the same day, thank you Premier Carlsbad

---

Name: D**** R***
Date: 2024-05-07 18:14:47
Rating: 5
Comment: Jake, our salesman, was outstanding. Everyone at the dealership worked as a team to get us our vehicle. Couldn’t ask for a better experience!

---

Name: M****** W********
Date: 2024-05-06 03:11:31
Rating: 5
Comment: Friendly, flexible, and worked with us. Overall I had a great buying experience. I had Miles as a salesperson. He did a great job. We test drove a truck then we ended up buying. One of the smoothest car purchase experiences I’ve had.

---

Name: T**** Z****
Date: 2024-05-05 02:14:57
Rating: 5
Comment: So far, only great things to say about Premier Carlsbad! From our Sales Rep Caleb, to the Sales Manager and Finance Manager - everyone was very helpful and more than OK with the extra time we needed to look over terms and discuss our options.I am an upfront customer with what I’m expecting/need to make a deal and I felt as though we were met with the same type of upfront service from Premier Carlsbad.

---

Name: M**** L******
Date: 2024-05-03 20:10:34
Rating: 5
Comment: I came in early for my oil change and tire rotation and requested fast service because I had an appointment.Dan, the service man took great care of me and had me out in record time so I could make my appointment.Thank you, Dan and everyone associated.

---

Name: S***** H***
Date: 2024-05-02 23:01:18
Rating: 5
Comment: My Buick Verano did not pass smog inspection. It needed repair before I could pass smog test.I took it to Premiere Buick and they diagnosed problem and ordered and repaired in 2 days. Jason was efficient and friendly.He got everything set up to repair in a timely way. From the time we left car there to picking up when done, All the staff including Dan helped us out as needed acvomidating my limitations with walker.I would definitely return to have car repaired.Thank you for the timely way you handled everything and great attitude.

---

Name: S**** M*****
Date: 2024-05-02 16:16:46
Rating: 5
Comment: Sales and finance were professional and willing to work with you. All around good experience.

---

Name: d**** L****
Date: 2024-04-30 03:40:10
Rating: 4
Comment: Took the car in for a simple oil change. Made an appointment. While change took 2 1/2 hours. Car was not washed when returned to me, which is unusual.

---

Name: A***** S*******
Date: 2024-04-27 23:40:13
Rating: 5
Comment: Jason and the staff went above and beyond my expectations. Those mechanics are indescribable. Thank you

---

Name: T** D********
Date: 2024-04-22 14:24:28
Rating: 5
Comment: Chase was extremely helpful. Nice to work with a person who will listen to you. Enjoyed the no hassle treatment.

---

Name: D*** P
Date: 2024-04-20 22:10:20
Rating: 5
Comment: Once on the lot, I was kindly greeted by salesman Caleb Thompson. No pressure. He just simply answered all my truck questions. Test drive was great and with no stress. Caleb gave me a great trade in price for my existing truck and off I want in my new 2024. Great place. Great people. Would definitely recommend….

---

Name: a*** g*******
Date: 2024-04-20 04:05:51
Rating: 5
Comment: Bought myself a brand new 2024 1500 GMC. Kevin Cervantes helped me he was an awesome and honest salesman I will definitely refer him to friends and family, Also a very clean and great dealership everyone greets you at the door!Thanks again to the whole team fromPremier Carlsbad GMC for making this happen.

---

Name: M******* S*********
Date: 2024-04-19 18:59:30
Rating: 4
Comment: Service advisor Jason is 5 star awesome always calls .updates.explains.promt. helpfully. Although the phone system needs help ..when calling in it disconnects you several several times .My work was garunteed and I had a small issue with one of the smaller parts that Jason toke care of right away at no charge 🙃 and had me on my way the next morning no more than a 2 to 3 min wait so he could finish customer ahead of me ...and had all my paperwork and vehicle ready to go ...no waiting in and out for pick up in less than 10 min ...Thank you Jason !!!

---

Name: E*** T*****
Date: 2024-04-16 00:07:37
Rating: 5
Comment: Wow, got me in same day. Actually called/text when car as done.. did not have to chase down Like other dealer ( no names) everything was amazing ..Thank you OSCAR !!!!!!

---

Name: M******
Date: 2024-04-15 20:00:41
Rating: 5
Comment: Dan was very helpful getting my Hummer fixed and informed me along the way! Great customer service!

---

Name: S******* J****
Date: 2024-04-10 22:45:48
Rating: 4
Comment: It was a busy day when I was there, so things took very long started at 11:30.Didnt get out of there until almost 5 pm. The people in detailing are not very thorough.Period girl I went back to get it done again, but it didnt look that much different.Still plastic on the back window. And the Front bumper and back bumper were very dirty still.

---

Name: T*** W*****
Date: 2024-04-09 02:18:10
Rating: 2
Comment: Check engine light fixed at dealership. Only complaint I have was the fact that I had a Monday morning appointment and they called me on Wednesday to let me know about the diagnostics and what the cost would be to fix it. The car was there two days before they got to it and I was stuck at home without a car. I got a call that it was ready on Thursday. This is not a good way to run a business. Appointments should only be made when the dealership can fix your car.

---

Name: J** G******
Date: 2024-04-05 19:50:41
Rating: 5
Comment: Came in for service on my Buick. They were fast and professional. Will definitely come back.

---

Name: E* R
Date: 2024-04-02 15:56:33
Rating: 5
Comment: Service representative (Dan) was professional and thorough. He offered options and clarity on what issues were important to address and what issues I could address later. Service on the vehicle was done quickly and in the timeline quoted.

---

Name: C*** W*****
Date: 2024-04-01 19:48:38
Rating: 1
Comment: I did not have a good experience with the purchase of a used 2015 Tesla Model S at Premier GMC Buick of Carlsbad in May 2023. First they advertised the car as a Model S75 for $34,000 which was a reasonable price. But when I actually saw the car it was a Model S70 which is a less valuable car, but they refused to negotiate on price. I was okay with paying the extra because they advertised that the car came with a six month warranty and had an exhaustive safety checklist run on the car by their mechanics to ensure it was in perfect operating order. When I picked up the car on May 22, 2023, the trouble started right away when I tried to get the built in navigation system to work. As it turned out, it was an issue with the Main Control Unit which was going to be up to $2,500 to repair. After numerous calls to the dealership, I was told that issue was not covered by their six-month warranty. They would not take the car back at that point. Nor would they address a suspension issue that soon became appparent (and within six months after purchase). I was forced to fix that on my own too, as it was a safety issue. Finally, the windshield washer pump was inoperative (another safety issue), even though it was checked off on their checklist and thanks to the suspension issue, the tires were worn out of limits even though their checklist indicated that over 50% of the tire life was left. As a result of all of the above, I can not recommend buying anything from this dealership!

---

Name: F***** F*******
Date: 2024-04-01 15:19:26
Rating: 5
Comment: Thanks to Daniel I’m very happy 😃 because he help me to get a truck, he is a nice person, thanks Daniel very recommended 👍(premier Carlsbad GMC Buick

---

Name: S**** Z*****
Date: 2024-03-30 15:45:24
Rating: 5
Comment: Very happy with the experience. No haggling over paint protection and alarm system -straight to business and straightforward deals. Trevor was great and very fast to respond to anything I threw at him over the phone and text. They won a new loyal customer!

---

Name: W**** J*****
Date: 2024-03-30 15:20:12
Rating: 5
Comment: Customer service has improved dramatically since I started using them (July 2022). Outstanding experience

---

Name: N***** R******
Date: 2024-03-29 22:10:54
Rating: 5
Comment: Brought both of my vehicles here back to back. Work was completed in a timely manner at a fair price. Service writers were professional, friendly and attentive!Highly recommend!!!

---

Name: J** R********
Date: 2024-03-28 23:31:13
Rating: 5
Comment: Super happy with the purchase of our new GMC truck From Carlsbad, GMC. Our sales guide Chase was very knowledgeable and was able to make the process a great experience.

---

Name: K** S
Date: 2024-03-28 02:59:00
Rating: 5
Comment: Excellent service and competitive prices. We had oil change, brake fluid change, coolant replacement, transmission fluid change. Price was similar to non-dealer location quote.

---

Name: D**** D* W***
Date: 2024-03-27 02:29:02
Rating: 5
Comment: Excellent customer service. Excellent communication. I previously went to Tustin GMC and was not happy with my customer experience. So later I went to this dealership and they were completely outstanding. Kevin Cervantes 🙏 was amazing very helpful knowledgeable on all the vehicles, This guy returned text on his day off… Carlsbad GMC You have an amazing staff!!!!!

---

Name: T**** M
Date: 2024-03-23 21:29:56
Rating: 5
Comment: Very great service and smoothness of loan process. Very happy with my purchase. Most pleasurable car buying experience Ive ever had. Thank you Premier Carlsbad. The customer service is bar none. Thank you Chase, Jake and Caleb! Hats off to you!

---

Name: D*
Date: 2024-03-23 04:45:52
Rating: 5
Comment: Dan always provides outstanding service along with maintaining dignified interactions in a respectable, professional manner — consistently with each visit.

---

Name: C*** T******
Date: 2024-03-22 20:13:06
Rating: 5
Comment: Amazing service provider. She made sure to communicate with me throughout my wait period. Carl

---

Name: J***** M******
Date: 2024-03-21 02:14:30
Rating: 5
Comment: Great working with dealership. Friendly salesperson and wanted the best for me. Which made happy and ultimately helped finish up a deal.

---

Name: D**** S*******
Date: 2024-03-20 23:12:22
Rating: 5
Comment: The experience was very good. The appointment was easy and the service seemed to work out fine. All personnel treated me very well.I’m happy.

---

Name: N*** J*****
Date: 2024-03-19 16:37:30
Rating: 5
Comment: Our GMC Yukon’s left rear window failed and was stuck down in the door halfway through our drive from Phoenix to Carlsbad. Oscar was so friendly and got us in right away and got it fixed same day so we could continue our family vacation. Thanks!

---

Name: N** S****
Date: 2024-03-17 01:52:16
Rating: 5
Comment: Danny Chavez is the Man! He will work hard for you. He got us in a vehicle that exceeded our expectations. Arnie Romero in financing also made our car buying experience exceptional. Stacy in Service also was personable. They all made feel welcomed and a part of the Premier C-bad GMC Buick Cadillac family. Keep up the great work. Danny, keep climbing that ladder!, making connections and a caring positive outlook will get you far in life...see you in about a yr! My wife & I will be sending our family & friends over to see you.

---

Name: T**** J**
Date: 2024-03-14 14:44:11
Rating: 5
Comment: Trevor the salesperson who guided thru the buying process of a Honda Highline, he put up with our many questions, with answers that were very knowable. He also always keep in touch even when it was at an real early time, dont know when he sleep, plus he had all the right answers made us feel we were being treated as people of worth. Hes very professionally focused and a easy trusting nature, deserves a well done.Sincerely John Wilson and Trudy Jay

---

Name: A**** C****
Date: 2024-03-08 19:43:44
Rating: 5
Comment: Jason was attentive and very communicative. They got to my vehicle quickly. Would highly recommend!!

---

Name: E*** L****
Date: 2024-03-06 23:23:11
Rating: 5
Comment: Jake was amazing! Everyone at the dealership was super helpful. Arnie was extremely quick in finance got me in and out in no time.

---

Name: J** B*****
Date: 2024-03-06 20:12:20
Rating: 5
Comment: The dealership was very efficient, service as promised. They went above and beyond to deal with problem.

---

Name: M****** M******
Date: 2024-03-06 00:10:21
Rating: 4
Comment: Great treatment of customers, good work for fair price. Oscar is an asset to your dealership

---

Name: D***** J****
Date: 2024-02-27 04:31:32
Rating: 5
Comment: Was the best car buying experience we have ever had !!!Wasn’t going to purchase just shop and test drive but Ramon Gonzalez made us feel at ease, we talked numbers and he met every request we had.We closed the deal on Sunday evening. Ramon was knowledgeable, professional and kind.We received excellent customer service from Danny Jimenez in finance as well. Danny was just as knowledgeable, professional and helpful.Actually enjoyed buying the new Acadia. Looking forward to working with this dealership in the future.

---

Name: M******
Date: 2024-02-21 23:19:17
Rating: 5
Comment: The service team has always taken great care of us and our vehicles. Special thanks to Oscar and team for keeping us updated on all issues, going the extra mile and helping coordinate a smooth experience from start to finish, from dropping off car all the way through to making sure vehicle is good to go…and all while we were out of town as well. Puts us at ease knowing we can count on Oscar & team no matter what the issue is! Thank you!!!

---

Name: D****** H******
Date: 2024-02-19 17:44:17
Rating: 5
Comment: The team was amazing! We are from Northern California and had a trip planned to legoland with our daughters, while coming down from the grapevine we noticed the brakes were giving out and decided to stop by Carlsbad GMC since our vehicle is a Yukon. Jessica was amazing and thanks to her and her team we found that the part was under warranty and we wouldn’t have costly repairs. We can’t thank her enough for saving our trip. I highly recommend this location

---

Name: K******** M*****
Date: 2024-02-14 18:02:01
Rating: 2
Comment: Waited for parts since August had to do all the leg work to ensure it was done. Called 100 times even spoke to service manager, they really need to revamp their management skills bc it is awful. The parts manager said my parts were ordered 4 times n given to someone else. They do not know how to make proper call backs and address situations in a timely manner. Not happy with GMC at all. But hey I finally got my retrofit fits parts for my car 2 years later.

---

Name: J*** C***** M*******
Date: 2024-02-13 02:42:26
Rating: 1
Comment: I bought my car on Wednesday02/07/2024, they told me that they were going to check it before delivering it to me today is Monday 12/02/2024 5:58pm and neither the seller or the person in charge of the dealer has called me yet to give me an update or tell me what it is The problem with delivering it has already been signed and I dont know why they dont contact me. Its not a scam or is it???

---

Name: s***** v******
Date: 2024-02-08 17:02:01
Rating: 1
Comment: I took my car for the 15k miles service. Spent 300$and realizing that they didn’t even fix the tire pressure. Supposed to be 1 of the 2 things that has to be done in the basic service.

---

Name: S****** E****
Date: 2024-02-05 18:41:59
Rating: 4
Comment: First service appointment went well and the work was done as expected. My advisor was friendly and informative as well. The dealership is getting ready for a remodel, so the waiting room is a little rough at the moment compared to other GMC dealerships in the area.

---

Name: P**** C*****
Date: 2024-02-02 22:18:05
Rating: 5
Comment: I recently had the pleasure of purchasing a new car from your dealership, and I must take a moment to express my utmost satisfaction with the outstanding service provided by one of your salesmen, Trevor.From the moment I stepped into the dealership, Trevor greeted me with a warm and friendly demeanor, immediately putting me at ease.Trevors professionalism and patience were remarkable throughout the entire process. He answered all my questions with clarity and expertise, ensuring that I felt confident in my decision. What impressed me the most was his genuine commitment to customer satisfaction. At no point did I feel pressured or rushed – a rarity in the world of car sales.Moreover, Trevor went above and beyond to make the purchasing experience seamless. His transparency and honesty were refreshing, creating a level of trust that is often hard to come by in the car-buying process.The exceptional service did not end with the sale; Trevor took the time to walk me through the features of my new car.. His dedication to customer service has left a lasting impression, and I will undoubtedly recommend your dealership, specifically Trevor, to friends and family in the market for a new vehicle.In an industry where customer service can make all the difference, Trevor has proven himself to be an invaluable asset to your team. Thank you for providing such a positive and memorable car-buying experience.

---

Name: J*** T****
Date: 2024-02-02 21:53:12
Rating: 5
Comment: I appreciate the professional service received today on my GMC Acadia. This facility is the best. Thank you!!

---

Name: A**** M*******
Date: 2024-02-02 16:51:43
Rating: 5
Comment: Dan Erikson was my rep and gave me great service. The team was able to diagnose everything and get it taken care of.

---

Name: D****** M****
Date: 2024-01-29 21:16:02
Rating: 5
Comment: The service all around was friendly and professional,they were efficient and truly listened to the customer. THANKS TO THE WHOLE Buick GMC team.

---

Name: J***** H***
Date: 2024-01-28 19:00:27
Rating: 1
Comment: Questionable quoting practices have been enacted on the service for my Chevy Duramax diesel truck. Providing a quote that is $385 short of the actual repair cost appears dishonest to me.

---

Name: G***** B*********
Date: 2024-01-25 04:42:58
Rating: 5
Comment: The Parts and Service Department representatives were as attentive and communicative as possible considering the back order of the GM transmission cooling line that was not available and the unavailability of the after market part. Although I had to wait nine working days to receive my truck with an aftermarket part, I was pleased to hear that Premier Buick GMC of Carlsbads policy would be to replace the after market part with an GM Delcopart at no cost to me, oncethey receive it from theback order.I look forward to this and willcontinue my business withPremier Buick GMC of Carlsbad.GB1-24-24GMC Delco part arrived to Premier Buick GMC of Carlsbad. Had appointment today & part was replaced at no charge. Service advisor Jessica was excellent & professional in an assisting me.I look forward to continue having service on my truck with Premier Buick GMC of Carlsbad.GB

---

Name: A****** K*****
Date: 2024-01-24 19:07:28
Rating: 5
Comment: My service adviser, Dan Erickson (2082) was very reassuring and supportive throughout the entire process. I took my vehicle in and let them know the issues that I was having and within a couple of hours they had it fixed. I have since driven my vehicle without any issues.Thank you so much for fixing the issue the first time!I will recommend Premier Carlsbad to anyone that needs a new car or services needed.

---

Name: M***** M******
Date: 2024-01-24 17:13:04
Rating: 3
Comment: Was not too thrilled that someone did not call before replacing items on my car just as a heads up. Also, the reminder sticker for my next service is completely wrong. It’s stating less than what my mileage is now.

---

Name: C*** S********
Date: 2024-01-21 15:45:14
Rating: 5
Comment: My service advisor was fantastic. I came in 3 hours ahead of my scheduled appointment and I was met with a positive attitude and accommodative advisor. Everything went as planned. There was a slight breakdown as I had scheduled my appointment through my onboard GMC App from within my truck, but the service advisor was not able to find it. He did not let that stop him, he continued to help me and made me feel welcomed as a customer.

---

Name: A**** M******
Date: 2024-01-18 22:57:39
Rating: 5
Comment: My service advisor Jessica was terrific. She went above and beyond to take care of my vehicle needs. I will absolutely return to GMC in Carlsbad for future service. Needs highly recommend this location and of course Jessica .

---

Name: e********* R****
Date: 2024-01-17 22:47:31
Rating: 5
Comment: I took my truck to the oil change and they checked it. The injectors were bad and they changed them. They did a good job and I didnt have to pay anything.

---

Name: E* H*****
Date: 2024-01-17 20:21:59
Rating: 1
Comment: Made me wait for an hour and a half for oil change and told me they could not find the wheel lock in the console or the glove box. When I checked in the vehicle service person, DAN said I did not have locks on it. I really didn’t know. When I got my truck back, I looked for myself in the consul and the lock kit was there. I went into the front and told somebody how disappointed I was. When I got home, I noticed there was some grease film on the front of my truck from the Tech so I popped the hood to take a look and there was rodent debris all over the radiator shroud. A lot of it there was mice or rat poop on top of the manifold. They didn’t tell me! They didn’t write anything in the notes on the paperwork! 80k for that truck. First 5000 miles take it in for service so disappointed. They said they looked but I don’t think they did hell there was rodent debris and mice or rat feces all over the engine compartment, and they didn’t tell me! They don’t care! So when I was in the front talking to someone, I don’t know who he was, the GM was in his office and saw that I was upset and I did drop an F bomb and he kicked me out. There was no one in the show room no customers it was early in the morning and he yelled through the glass at me to get out. He didn’t want to hear what I had to say or what I was upset about .

---

Name: Z*** R****
Date: 2024-01-17 04:10:45
Rating: 5
Comment: Took excellent care of me and my new truck. If you need any service ask for Jason.

---

Name: L*** M*****
Date: 2024-01-16 17:30:12
Rating: 1
Comment: Worst experience at a car dealership. Said the car would be done by the end of the day and got it back over a week later. They didn’t even run a diagnostic until 4 days after initial visit. Did not answer numerous calls or voicemails. Staff is disorganized, inefficient, and lack basic communication skills. Will never be returning. Take your car to Temecula GMC instead, I know I should’ve.

---

Name: T** M*****
Date: 2024-01-11 05:00:39
Rating: 1
Comment: This is the second time in a row that I’ve been told a wait time and my vehicle was done over an hour past the quoted time. The first time I had to skip the car wash because I was running so late and my hood had greasy hand prints all over it. Very frustrating…. If you are shorthanded, that should be communicated through the wait time. The “not my problem” attitude Oscar had that my day was ruined and that I missed my work appointment, due to their lack of planning and communication, didn’t help the situation.

---

Name: M********* M*********
Date: 2024-01-05 03:22:23
Rating: 5
Comment: Simply put......This is the best auto dealer that I have EVER been to for any kind of job. My wife and I were there for the first time on Thursday January 04, 2024. The place was hopping busy in the middle of the week even.Oscar in the Service Department is way beyond excellent, as is his associate Jessica. Chase Kirkpatrick in the Sales & Leasing Department is equally impressive.My job performed on the Yukon Denali was executed in a most timely and effective manner, AND this was a freebee factory recall job. They all did a first rate job, FOR FREE OMG!The FREEBEE customer coffee, tea and hot chocolate machine is the coolest one I have ever seen too. Their lounge area in the showroom is really spacious, quiet and comfortable.The sales lot has many really nice clean vehicles, new and used both, and all offered at competitive fair prices in my not so humble opinion.Nobody tried to rudely hustle me, as previously experienced many times over the years at other dealerships, and I am a very old dude now. I spoke with several of their other personnel as well, and not a jerk could be found. Unbelievable but true!If ever I buy another GM product it will be from Chase Kirkpatrick in Premiers Sales Department. If ever a factory technician is necessary for any job on either of my two existing GM vehicles, it will be done at Premier of Carlsbad with Oscar Chavez and Crew in the Service Department for sure!!THANKS EVERYBODY at Premier of Carlsbad.......rb

---

Name: N*** H****
Date: 2024-01-02 15:33:39
Rating: 5
Comment: Kevin was absolutely phenomenal!! He kept me up to date on every new Hummer & truck that came in your yard... We went back and forth for many months, and I would have purchased from another dealer had he not kept me so well informed on a regular basis. He was easily accessible at all hours of the day and that was a huge deal for me! Thanks Kevin! Im looking forward to our next purchase together!

---

Name: J***** P****
Date: 2023-12-29 13:18:25
Rating: 5
Comment: We did not feel pressured to get something that we don’t want. They gave us what we wanted. I’m very friendly and honest.

---

Name: A*** G*******
Date: 2023-12-16 20:08:39
Rating: 3
Comment: Had new belts changed and an oil change is fine. Be aware that mechanics hourly rate increased over 10% from 2 yrs ago and there is a new 3% surcharge if you want to pay by credit card.

---

Name: C****** H***
Date: 2023-12-12 21:17:42
Rating: 5
Comment: Very fast turnaround. Gave me a good estimate and final price was spit on. Will bring it back for any service in the future. Gave it 5 Stars.

---

Name: C**** M***** C*****
Date: 2023-12-10 19:25:04
Rating: 5
Comment: We had a great experience with the sales consultant Brian Ramirez in Carlsbad he was super friendly and very helpful with trading our vehicle. He had a great attitude and made sure we were happy with our new vehicle, we appreciate his help.

---

Name: J****** S*****
Date: 2023-12-10 16:46:30
Rating: 5
Comment: Your sales associate, Brian Ramirez, was outstanding. He was on-time for our appointment, he was patient and knowlegeable about the vehicle. He worked hard to close the deal. My wife and I are happy with the results and satisfied. Thank you.

---

Name: D****** G***
Date: 2023-12-10 14:29:11
Rating: 3
Comment: Got a great car at a great deal but wasn’t what we went in to see originally as was planned prior to us driving down. Don’t plan on them returning any of your phone calls or emails after you buy from them.

---

Name: N*** W*****
Date: 2023-12-07 02:18:53
Rating: 5
Comment: This dealership is hands down has the nicest employees. They were very welcoming and made it feel like they were family. My salesman, Kevin, was very courteous and welcoming. He was not pushy like most salesman and was very informative. I will definitely be coming back here for my next vehicle purchase and recommend everyone buy their cars here!

---

Name: J*** C****
Date: 2023-12-05 00:39:43
Rating: 5
Comment: Had my GMC serviced this morning, and had the car back this afternoon. They had a driver take me home and pick me up. The service was oil, tires, and wipers, ready for winter. Have used this same GMC agency for over 12 years, and always had very great service. Service advisor, Dan Erickson, has been helpful to me for many years, answers questions clearly, and the going forward information related to my GMC is useful. My GMC has been reliable for almost 20 years, great attention and great service. I am grateful to have this reliable Service Advisor familiar with my GMC and the needs of this customer. I am 85 years old. Thank you so very much, Jean Craig

---

Name: B***** S******
Date: 2023-12-01 02:15:57
Rating: 1
Comment: Im extremely disappointed with this dealership; they didnt fulfill their contractual obligations.This place is a nightmare. They didnt follow through with the contract terms, and its caused a lot of frustration.

---

Name: R**** S*****
Date: 2023-11-27 02:32:31
Rating: 5
Comment: When I walked in, Trevor was the only one that came up and helped me with the truck that I wanted. His professionalism was outstanding.. Esau really did a good job helping me with the pricing and I really appreciated him.. I’ll say i had a good experienced with Carlsbad GMC. I just wished that the liner was included on the rear tires, other than that I love the truck..

---

Name: R*** M********
Date: 2023-11-22 20:29:14
Rating: 5
Comment: Went and saw Jessica Villar today who helped us with our fast and friendly service. Its always been a pleasure to bring in our GMC for service. Premier has always taken such good care of my daughters truck. We love to get her truck serviced here, they do such a great job. Prompt and helpful advice is always appreciated. Thank you Jessica V. for your help today!

---

Name: H***** S******
Date: 2023-11-21 01:13:17
Rating: 5
Comment: Came in to get my first service on my new truck. Jason was my advisor and was awesome. They got my truck in and out super quick and washed it for me!

---

Name: R****** K*****
Date: 2023-11-20 14:53:47
Rating: 5
Comment: Outstanding dealership and staff. Very customer oriented and first rate service from the first text to the drive off the lot in my brand spanking new Buick. I couldn’t recommend a car dealership more than Premier Of Carlsbad. And, as if that wasn’t good enough, it’s right across the street from Costco and all those delicious free samples.

---

Name: T*** B*****
Date: 2023-11-19 16:08:31
Rating: 5
Comment: Danny was so helpful selling and giving info on our new car as well as getting a deal that was agreeable. Danny in finance was also helpful organizing and explaining our financing. Both stayed late to get the job done. Love my car! Thank you!

---

Name: D*** M*******
Date: 2023-11-09 04:09:21
Rating: 5
Comment: Oscar was amazing. Got me Lyfts, fixed my car within 24 hours, was very communicative and helpful and then had my car cleaned. Very impressed and I will ne asking for Oscar again. My husband owns a Porche and even said “wow, way to go GMC. They are better than Porche dealers!” Thank you, Oscar!

---

Name: V****** E******
Date: 2023-11-08 22:37:29
Rating: 5
Comment: Easy to drop off, quick work, good communication and a fair price. Dan is a great service manager. I appreciate his help. Thank you.

---

Name: B***** G****
Date: 2023-11-06 23:19:33
Rating: 4
Comment: The service department was very courteous & thorough. Couldnt find anything wrong with the defroster, but after being checked out it worked perfectly afterward. Thank you.

---

Name: J*** H******
Date: 2023-10-20 23:52:52
Rating: 5
Comment: Sierra 2500HD 6.6 Diesel fuel filter change. Scheduled 4 days out, got in no problem. 2 hour allotted time, finished and truck washed just under an hour. Friendly staff, prompt service.

---

Name: F******* B*******
Date: 2023-10-17 23:37:44
Rating: 5
Comment: My car had issues with the engine overheating. I brought my car in and found out it needed to have the water pump replaced . Oscar was my service writer. I am very impressed with the manner in which Oscar and his team at Premiere GMC took care of my car and my needs! I have and will continue to have my cars needs taken care by Oscar and Premier GMC!

---

Name: C****** C*********
Date: 2023-10-13 20:42:26
Rating: 5
Comment: I had a great car buying experience with this dealership. I went into the process with alot of dread at dealing with aggressive sales tactics and experienced none of that here. Everyone I dealt with from the sales people to finance to service (had my prior car serviced here as well), was genuinely pleasant and I left with a great deal and a very positive experience, and felt respected, valued and supported in this process.

---

Name: B** F*
Date: 2023-10-05 01:50:23
Rating: 2
Comment: After a negotiation they said I got an approval, i sign the contract but they dont give me the truck. they tell me until they get pay. after a week I try to call them and text, so hard to get a respond, never answered, all they respond an a text, that I dont get and approval.... why they make me sign a contract? Feel so bad after this.. so bad experience compared to other dealers I I am definitely no recommend this specially for Hispanic people, fell like they treat me different than anyone else...

---

Name: E****** C*******,
Date: 2023-10-02 17:16:01
Rating: 2
Comment: I have a new truck I purchased and there are a couple of issues. I took it in and they didnt have any loner to begin with then they didnt have the part to repair, the worst thing is that they cant give me an ETA on the part. This is just disappointing I could have purchased any vehicle and went with GMC because it was something I looked forward to having. Now I am truly disappointed in the quality control for these vehicles and hope this can be resolved ASAP.

---

Name: C******** D*****
Date: 2023-10-02 00:26:44
Rating: 5
Comment: Caleb and Omar are wonderful. The experience was quick and easy. We were out the door in less than 3 hours.

---

Name: R****** C*
Date: 2023-10-01 16:16:39
Rating: 1
Comment: I did not authorize you to charge my card!! What an unprofessional business you guys are running.. from changing advertised vehicle prices to lying about financing, lying about warranty packages, Messing up the contract, completely messing up the payment processing... Anyone asks Ill make sure to tell them to start far away from you all. Worst company Ive dealt with in long while.

---

Name: M******* T****
Date: 2023-09-29 15:29:48
Rating: 5
Comment: I had an exceptional car-buying experience at Premier Buick GMC of Carlsbad. From the moment I walked onto the lot, I was greeted with a warm and welcoming atmosphere. The staff was incredibly knowledgeable and eager to assist me in finding the perfect vehicle.The dealership had an impressive selection of Buick and GMC vehicles, making it easy for me to explore various options. The sales team took the time to understand my needs and preferences, helping me narrow down my choices.What truly stood out was their commitment to transparency and honesty throughout the process. I received clear and straightforward information about pricing, financing options, and any additional features or packages I was interested in. There were no surprises or hidden fees.Once I made my decision, the paperwork and financing process were smooth and efficient. The team at Premier Buick GMC of Carlsbad made sure I understood every aspect of my purchase and answered all my questions patiently.Their dedication to customer satisfaction extended beyond the sale. They provided me with a thorough overview of the cars features and even scheduled a follow-up appointment to address any further questions or concerns.Overall, my car buying experience at Premier Buick GMC of Carlsbad was top-notch. I left the dealership feeling confident and excited about my new vehicle, knowing that I had received exceptional service from a team that genuinely cared about my satisfaction. If youre in the market for a Buick or GMC, I highly recommend giving them a visit.Major thank you to Selene, Trevor, and Arnie. #dreamteam

---

Name: P***** Z*****
Date: 2023-09-28 16:41:16
Rating: 5
Comment: Great Online buying experience. Everything was done remotely. All I had to do was drop off my trade and pick up my new ride. Totally satisfied, thank you 😊

---

Name: A***** Y*****
Date: 2023-09-21 22:32:16
Rating: 5
Comment: Jessica was extremely helpful with my vehicle issues. She further went above and beyond what I expected during my service. I will definitely be a returning customer because of her.

---

Name: J** S*******
Date: 2023-09-19 21:50:29
Rating: 5
Comment: Excellent job by sales personnel. They explained all features on the car and they were very patient answering our questions. Great job.I highly recommend Premier GMC of Carlsbad.

---

Name: J*** L******
Date: 2023-09-14 00:03:44
Rating: 5
Comment: I was very impressed with Oscars professionalism. I am here in San Diego to do a special legal project when my check engine light came on. It was the last straw in a difficult trip filled with challenges. To add insult to injury, there were warranty issues. Oscar kept his promise and repaired my car. Bi will be here in California until April and I will trust no one else to work on my Buick should the need arise. Thank you Oscar!

---

Name: K******* A*******
Date: 2023-09-13 01:29:08
Rating: 5
Comment: Professionals who I trust. Often take my vehicle in for routine maintenance and on occasion for dent repair. It’s a convenient one stop shop. Great staff & pleasant environment.

---

Name: R**** M*******
Date: 2023-09-11 05:46:35
Rating: 1
Comment: I called regarding a used vehicle. The salesperson stated that there were dealer add-ons above the price listed on-line. I stated I would not pay for dealer add-ons. The salesperson said that the add-ons could be taken care of. I restated that I would not pay for ANY dealer add-ons. He said, I can take of it. I drove an hour to the location. After an hour and a half of going back and forth on the price 50% of the add-ons were still there ($1300 over the posted price on-line). I asked why the add-ons were still in the price. The salesperson stated they needed to be there. I asked for my key (on a potential trade that they low-balled $8K under two other dealerships). Beware of misleading pricing and deceptive valuation of trades.

---

Name: H**** G*******
Date: 2023-09-10 17:00:09
Rating: 5
Comment: It was the most smooth vehicle purchase I ever had. Jose Velasquez, our salesperson was very understanding of our needs. He showed us options on car trims and purchase options as well as finance options.

---

Name: J*** T***
Date: 2023-09-09 01:20:48
Rating: 5
Comment: The entire staff was friendly, courteous and helpful. They completed the repairs on my truck in an efficient and timely manner. I would highly recommend them if you’re looking for a dealership to take your vehicle to for service and repairs.

---

Name: J** C*******
Date: 2023-09-04 16:01:57
Rating: 5
Comment: Jay I believe was his name was super helpful and nice as well as the lady I forgot her name both of them took care of me made sure I knew there was a waiting room with coffee . I didn’t have to wait long at all which is always really nice

---

Name: A*** V***
Date: 2023-09-02 20:26:23
Rating: 5
Comment: From the moment we walked on the lot we were greeted by a friendly face. Kat answered all our questions and concerns with patience and was very knowledgeable. We loved the option of being able to have our car delivered shout out to the porter Mario. The manager Selene was amazing you can tell she has a great team. Look forward to our next purchase here!

---

Name: C***** H*****
Date: 2023-08-31 00:24:07
Rating: 5
Comment: Everyone was very kind and helpful. They did work with us to get the best deal possible. I know there is a lot of paperwork, but if I had one complaint, it took too long.

---

Name: P*** L*******
Date: 2023-08-29 23:55:49
Rating: 5
Comment: My service manager Oscar and the team did a great job. I love the process of approving services by text. I can read through the descriptions and decide which ones make sense for me right now. I feel the cost was fair and comparable to a non-dealer service option and peace of mind knowing the tech is certified for my vehicle make ad model. I am a happy customer!

---

Name: R**** V** L*****
Date: 2023-08-23 02:29:19
Rating: 5
Comment: Prompt service by Jay Lind was much appreciated. The first estimate understated but changed when the mechanic saw some problems. The car was fixed and back to me on the same day.Great job guys!!

---

Name: J**** A*******
Date: 2023-08-18 15:13:43
Rating: 1
Comment: Even after handing them a cashiers check from my credit union and 10k cash they made me wait a week to receive my car and when the funds we cleared through my credit union they still wanted me to wait when everyother dealership would have let me drive off that day. Every time I called to speak to someone they were either busy or not there no return calls place is so un professional if it wasnt for them having the car I wanted I would have gone elsewhere wish I could have posted zero stars across the board.

---

Name: M****** F******
Date: 2023-08-16 03:13:11
Rating: 1
Comment: Wish I remembered the guys name... Terry? Tony? (starts with a T, that I know for sure) anyway, he embodies everything you could possibly imagine when you think about a dirty car salesman.His approach and tactic... absolutely awful. And also laughable at how unprofessional and pushy he was.Ask for Jose (I think his name was?....or just ANYONE else) he has a much better approach and doesnt come off as a sleazy car salesman that you feel like you are just getting ripped off from.

---

Name: M***
Date: 2023-08-13 16:42:45
Rating: 5
Comment: It was a very pleasant experience. The staff were very polite and respectful to our need for privacy. I liked that they tried to meet our needs however they could by listening and understanding. Good people. Thanks for all of your help.

---

Name: R** P******
Date: 2023-08-08 18:27:45
Rating: 5
Comment: 1) Complete transparency on dealer fees and add-ons2) No mandatory add-ons.Other used car companies like Driveline Used Cars of Murrietta refused to provide price breakdowns after repeated requests, then finally divulged they add $3000 to the advertised sales price for mandatory add-ons of a theft deterrent system and interior/exterior surface protection.3) 90+% of paperwork done on-line. I spent less than 20 min at the dealership for a test-drive and a couple of final signatures4) Friendly, courteous, professional staff who truly make the experience stress-free, efficient and fun.5) Highly recommend working with bothOmar and Wo because of their stellar performance.

---

Name: T*** S*****
Date: 2023-08-05 23:12:27
Rating: 1
Comment: I literally just spend 5 minutes in your parking lot and left. A man who asked us what we were looking for didn’t even let us look in the car. Before we even started walking to the car he asked us how much we wanted to spend on the car. We told him we probably wanted to try leasing and he immediately said buying was better. He kept asking us financials and told us if we wanted to lease a truck we would have to put $30000 down. This guy just kept on going on and on about money. Probably assumed we don’t have any. Long story short, he did even open the door to let us look at the truck. We ended up leaving within 5 min. I hope he knows we’re going to the next dealership because we’re trying to get a car asap before our baby is born. His loss, or I guess the dealerships loss.He also informed us he has only been working there for three weeks. This man couldn’t sell me gas at a gas station if he tried.

---

Name: N***** S*****
Date: 2023-08-01 20:46:33
Rating: 5
Comment: We love the pre-owned Yukon we just purchased at Premier Carlsbad. We really enjoyed working with Trevor C. He was knowledgeable, a great communicator, and he went above-and-beyond to fix any/all concerns we had with the vehicle which is why we are giving 5 stars. 🤩

---

Name: R** K*****
Date: 2023-07-10 23:51:53
Rating: 1
Comment: They left oil all over my wife’s Yukon. Needless to say I will be taking it to a different dealership for service next time.

---

Name: J**** R*****
Date: 2023-07-02 02:52:32
Rating: 5
Comment: My experience was excellent. The entire process was quick and easy. The sales consultant Trent Rivera found me the exact truck I was looking for and was the perfect person to guide me through my truck buying experience. Keep up the good work Trent, and the entire Premier Team!

---

Name: e****** v****
Date: 2023-06-30 00:04:35
Rating: 1
Comment: I came to the dealer left my truck to some maintenance, when I get back to pickup the windshield was broken, I called Jay (service assistant) right the way and let him know, was Friday so he told me to call him again on Monday that he needs to talk to the manager, called talked to the manager he told me that he need to check (all good so far) than I return to change some parts that broke on my truck and asked them to replace the windshield, guess what? Yes they didn’t and even worse Jay wasn’t there to delivery the car to me, no one talk to me about it, called in, guess what? Manager is out of state training. It will cost me only $100.00 (tru my insurance) it’s not about the money, is about respect, felt so disrespected, that I’ll never going to put my truck back there.

---

Name: A*** J****
Date: 2023-06-29 20:17:06
Rating: 3
Comment: Sales is cool and got me a fair deal BUT dont walk out of here with a due bill. The service desk is cool too but the techs that worked on my truck are sub par. I purchased a 2023 sierra and my truck sat in the lot all week and was rushed last thing on a friday.

---

Name: S******** S*******
Date: 2023-06-26 20:58:46
Rating: 5
Comment: THE BEST FOR A NEW CAR IN SOUTHERN CALIFORNIA.Make sure you ask for the Dream Team:Kevin and Esau in Sales, Arnie as Sales Manager and Selene in the Finance Dept. These guys know the art of the deal. The entire staff was welcoming and friendly. Brought me drinks, asked about my comfort while I was awaiting my pricing.I was treated with respect. My wants and needs were honored andthe professionalism was unlike any other. We not only got it done but we made it fun.I definitely recommend and if the owner or General Manager should happen to see this.. they deserve a raise. I have leased many a car. Mazda, Volkswagens, Smart Cars, Nissan etc.. I have financed many a car.. this process was not to be beat.Thank you to my Dream Team.

---

Name: C********** P*****
Date: 2023-06-23 16:12:18
Rating: 1
Comment: My wife is 9 months pregnant and we just purchased the vehicle fromPremier. She arrived for a scheduled maintenance and was not greeted by anyone in the dealership. She had to walk around the dealership to find out where to go, and at no time was she greeted or asked if she needed help. She asked and was directed to the maintenance area where she was ignored by a service rep looking at his cell phone. She again was directed to stand in front of an empty cubicle for 10 minutes before she approached by a service rep. We will be looking for different dealership for future service.

---

Name: M****** M*****
Date: 2023-06-22 23:56:16
Rating: 5
Comment: Got my Yukon worked on. Needed transmission work. Aside from waiting for parts repair was quick. Truck runs great. Jay kept me informed and well updated the whole time.

---

Name: P****** S****
Date: 2023-06-22 15:48:29
Rating: 5
Comment: Great experience. Last car I purchased from another dealer, I felt like I was talking to a salesperson the entire time. At Premier Carlsbad GMC, I felt like I was talking to a regular person. Everyone was very nice. Fast transaction and painless. I got a great deal.

---

Name: B**** S***
Date: 2023-06-15 22:52:18
Rating: 5
Comment: Dan was our service person. He was extremely knowledgeable and helpful. He went out of his way to make our experience very pleasant. We appreciate his honesty and kind and caring manner. When we are in the area again we will stop by for our service work.Betty Ann and Brian Shaw

---

Name: T**** H*********
Date: 2023-06-14 22:03:13
Rating: 5
Comment: Great customer service and notifications. First time taking my Buick Encore for repair. They dealt with my insurance without an issue.Will definitely use them to service my car again.

---

Name: K**** C*******
Date: 2023-06-13 17:17:01
Rating: 5
Comment: Great experience getting a recall service handled. Made an appointment online easily, car was ready within the expected time and came back washed. Dan and the rest of the folks that interacted with were all very friendly and helpful.

---

Name: M*** M*****
Date: 2023-06-07 04:54:37
Rating: 5
Comment: Jose and Omar provided exceptional services. Jose was our primary salesman and Omar completed our paperwork. Listened to our request, worked with financing needs, overall put a smile on our face. Very friendly, empathetic and humble.Minton family

---

Name: T******* G*****
Date: 2023-06-04 18:30:59
Rating: 5
Comment: 5 stars across the board, this was the first time I used Premier service department. And from the first time talking with Oscar I felt like family and that I have been with them for ever. He took great care explaining what was the issue and assured me that they would be able to take care of any and all issues that my vehicle was having. And he and his team made that happen. After I picked up my vehicle I left there with no worries about any issues or any future issues. Because I know I found a home at Premier Carlsbad GMC Buick and Oscar and the service team will take care of me. Thanks guys!!!!!Torrance Golden USMC Retired

---

Name: C***** U*******
Date: 2023-06-02 00:55:06
Rating: 5
Comment: Service Advisor was professional and made it easy for me. The job was taken care of and he took the time to apply my GMC rewards points to pay for the services. Will be back again on the future for service

---

Name: P*** R*******
Date: 2023-05-27 02:04:44
Rating: 5
Comment: Great experience with Zach from start to finish. Drove down from LA county to get the truck I was looking for. The information provided and the support was world class. Will definitely buy again in the future.

---

Name: S****** B*****
Date: 2023-05-22 02:10:16
Rating: 1
Comment: The sales person, Zac, provided false information on one of the selling points for the vehicle we purchased. We purchased a 2023 GMC Yukon and we were told it was a flex fuel vehicle. We asked a week prior to our visit to GMC, we asked the day we went to look at the vehicle and we asked while we were taking it for a drive. It wasn’t until we made the purchase and took the vehicle home that we began reading the car manual. It was very clear that the vehicle was not a flex fuel. We called the sales person back and reiterated our question about it being flex fuel and he still said that it was. After letting him know what was on the car manual he then did his research. He made a sale by providing false information. Had we gone by his word and put flex fuel into our brand new car, we would have destroyed a brand new vehicle. No one at GMC was able to provide options or remedy the situation we were in. At this point, the trust between GMC and us was ruined. What else did this salesperson lie about to get the sale? It took 2 days and we had no word from GMC until we called again. George, the general manager, tried to provide a solution but it has been a week and we haven’t heard anything back from GM. This was our first time purchasing a new car and it was a very sour experience.

---

Name: B** B******
Date: 2023-05-21 00:56:40
Rating: 5
Comment: Trent was awesome! Did exactly what he said. The vehicle and the deal were just as described! Great communication. Plus in and out quickly. Very happy to be able to recommend Premier GMC in Carlsbad, CA.

---

Name: T****** S*****
Date: 2023-05-19 22:43:25
Rating: 1
Comment: The worst service department experience I ever had. I bought a Denali truck and it had 2 items on the due bill that were either lost or forgotten and a parts order that The Manager of this facility placed but was never ordered. It took me the third visit to have them actually order a key fob and floor mats, only after I provided them a copy of my due bill for the second time. This place needs a customer service course offered to them because it made me feel like once they take your money, they’re done with you.

---

Name: R** S*****
Date: 2023-05-16 19:27:40
Rating: 5
Comment: I came in at 8:30 AM for an oil change. I did not have an appointment. They took care of me quickly and the price was reasonable. I was very happy with Oscar our service rep.

---

Name: R*** G**
Date: 2023-05-12 23:05:57
Rating: 5
Comment: Great service. Upfront with pricing and flexible with timing and scheduling. Im typically hesitant to take my cars to the Service Dept at a dealership because of the reputation they have for being overpriced, but this was not the case at all here. Oscar was accommodating and really helpful in answering the questions I had. Top notch service overall. Will be taking my 06 Hummer H3 back there if any serious diagnostics or repairs are needed in the future.

---

Name: L M******
Date: 2023-05-10 00:13:28
Rating: 5
Comment: My service advisor was Oscar C. He was very kind and communicative throughout the repair process. He listened to my concerns regarding my vehicle and addressed each one. I’m happy to have had such wonderful service at this dealership.Thanks Oscar 😊

---

Name: A***** M*****
Date: 2023-03-02 23:50:55
Rating: 2
Comment: We purchased a GMC 2500 AT4 and we were given a due bill. It was such a nightmare to schedule the installation because staff were unfamiliar with the items on the due bill, despite talking with several people on different occasions. Once the step sides were installed, we realized they were not the ones that we were expecting. Apparently, the automatic ones that fold down only come on the truck from the factory so we got these hideous step sides. We should have purchased the truck from North County GMC instead. What a waste of $100k. We will never be back.Additionally, we left a message for finance after purchase and never received a call back.

---

Name: N*** C*****
Date: 2023-03-02 04:19:46
Rating: 5
Comment: Worked with Dan in service and has a great experience. Truck was diagnosed quickly and the replacement part was picked up by the extended warranty without issue. Dan kept me updated during the process and everything seems to be running great now!

---

Name: A****** D********
Date: 2023-02-15 01:35:30
Rating: 5
Comment: Quick, professional service. Jay has to be one of the most efficient people I’ve ever come across. Doesn’t waste words or time, yet he is very courteous and pleasant. I was thoroughly impressed! The work on the car was completed timely, despite involving the regular maintenance as well as a recall and a chip-related installation of a feature that was on back order when I purchased the car. An outstanding experience all around! Buick.has always delivered for me over the past 15 years, over several cars.

---

Name: D*** H***
Date: 2023-02-15 01:06:04
Rating: 5
Comment: We had a great experience with the entire team at Premier GMC! Our salesperson Trent Rivera was the star of the show as he demonstrated an immense amount of patience with us through the entire process. He is no less than a subject matter expert on the GMC trucks and that most certainly shortened our learning curve of the vehicle. Thank you so much!

---

Name: E******** J*****
Date: 2023-02-13 14:58:23
Rating: 5
Comment: My husband recently got a truck here and we had amazing service. Our saleswomen “Kat” was incredible, super professional, was always honest with us since the start. She asked what we were looking for and she worked her magic. All other staff seemed friendly as well! I would recommend anyone looking for a truck or a car to go here and ask for “Kat”. Thank you GMC Carlsbad for everything:)

---

Name: A D***
Date: 2023-02-08 02:50:54
Rating: 3
Comment: Although I have purchased several vehicles from a variety of dealerships, this is by far the best experience. Jose Velasquez called to answer questions and even provided me with a personal video clip re my potential interests. He never let me feel pressured into making an on-the-spot decision. In fact, I felt encouraged to ask more questions and do more research. Jose also never let us believe that a sale was more important to him than it was finding what truly works for us — a key quality of why I gravitated away from two other dealerships just days earlier. After experiencing the respect and camaraderie of this 3-man team, my family and I spent some time to learn that there are other staff members with Premier Buick GMC of Carlsbad that operate the same way. We highly recommend Jose, Eddy, and Martin for helping us with our purchase. We will be back for follow up acquisitions. Thank you.

---

Name: R**** H***
Date: 2023-01-23 15:28:08
Rating: 5
Comment: I would give my dealership service experience a 10. As for my experience, I arrived at my appointment time and was greeted by Jay. He took some photos of the car and mileage. We went inside and went over the services that were needed/recommended. Jay provided a cost and time estimate, both which were accurate. Jay let me know when the services were completed, and my car was washed and waiting for me where I brought it into the dealership service area. Jay was excellent! Thank you Premier for a great experience!

---

Name: A***** D****
Date: 2023-01-23 15:03:54
Rating: 5
Comment: I immediately walked in to smiling faces and was quickly greeted. I was first introduced to the general manager Eddie, who was super friendly and attentive, right to the point of what I was looking for which as you know is better for the customer to cut the sales time in half. He then introduced me to Danny Chavez. He was nothing short of pleasant and extremely sweet. They didn’t try to sell me on the most expensive car. In fact, they were genuine and you felt as though they really did have your best interest in mind. They actually talk me down to the lower end of the Yukon. I end up purchasing the AT4 ! It was quick and swift, and I would highly recommend anyone to go see this dealership!

---

Name: A** R********
Date: 2023-01-19 22:54:57
Rating: 5
Comment: Best customer service Ive ever had from a car dealership. There are other GMCs closer to me but I am willing to do the drive to Carlsbad because my car will be serviced on time and with no hassles. Jay has been exceptional in helping me from appointments to checking out.

---

Name: L*** C***
Date: 2023-01-14 21:29:38
Rating: 5
Comment: I recently had a step installed on my truck at this dealership and I couldnt be happier with the service I received. Jay was professional and efficient throughout the entire process. He made sure to explain everything clearly and answered all of my questions. The installation was done quickly and the end result is perfect. I highly recommend this dealership for any of your vehicle needs, and specifically for anyone looking to have a step installed on their truck. Thanks Jay and team!

---

Name: A***** G******
Date: 2022-12-29 18:03:12
Rating: 1
Comment: DO NOT GO HERE. If I could rate it negative stars I would. Absolutely the worst experience I have ever had. 6 months after I purchased a truck from them it is still breaking down. I have brought it to them twice, they said they fixed it, twice. My family and I were stranded in Oklahoma for days because of a major issue they never fixed. Despite them telling me that they fixed it both times. I will actively steer people away from them. I am a veteran small business owner and this truck was part of my main source of income. The strain and stress it has put on my family and my business has been immense. This dealership will also NEVER call you back. I have probably called to talk to WILSON CHIHUAHUA 30 times in the last few months. I have received 3 call backs in total. Finally I went inside and waited for a few hours to speak to someone in person. This dealers customer service is the worst I have ever experienced. Ive contacted an attorney and will be pursuing legal action. DO NOT BUY A VEHICLE FROM THESE PEOPLE.

---

Name: M*** W*******
Date: 2022-12-28 02:19:22
Rating: 1
Comment: The service representatives are over worked and understaffed. I had an appointment for 3:00 for an oil change and did not get my truck back until 5:40 and I was waiting in the lounge. Nobody asked if I needed water or coffee etc.There are two staff people there, one in the service lounge, and one in the sales lounge. Neither could tell me the status of my vehicle. In fact i was told that was not their job. No additional help offered. Simply playing on their phones. They are worthless in my opinion. Why not terminate them and give a raise to your service staff? I have been a customer at this dealership for many years. I have never experienced customer service issues like this. I would say the ownership change has not improved the service. I will consider other dealerships for future purchases.

---

Name: V**** M******
Date: 2022-12-26 18:52:00
Rating: 5
Comment: It was quick and painless. All questions were answered with extreme knowledge and the hospitality was above and beyond my expectations. I was constantly greeted and checked on in the 3 hours it took to walk in, test drive, trade in, finance and drive home. Very impressed. Promote and provide adequate bonuses to everyone involved in this process. I would definitely return with more friends and family members. I’ll be back.

---

Name: S******** M******
Date: 2022-12-22 06:07:35
Rating: 3
Comment: Dan was very courteous and took good care of us. He has been our service technician for years now. The thing that upsets me the most and the reason I gave such a low rating is that I was told the car had heated seats and that it wouldnt take long to get them as they were on order. I have mentioned it several times but no one at your dealership will find out what is going on with the order. With a cold winter here and my arthritis in my back I really count on those seats. I wouldnt have gotten that car if I had known that no one in your dealership cares about taking care of issues. If someone doesnt give me an update on when those seats will be available I will seek legal counsel to find out what can be done to cure the situation and I can assure you if I do I will let everyone I know just what kind of service you provide.

---

Name: J*
Date: 2022-12-05 14:04:07
Rating: 5
Comment: Called Jose about a GMC Sierra 1500 and let him know the best price I had received from a local dealer, with in 10 minutes Jose called back and told me he could beat that deal and proceeded to collect all my information to ensure that when I arrived for pick up the truck would be ready to go and minimize my time there at the dealership, finance was very fast and professional I dont remember his name, but he was very informative and professional. The whole process was perfect from beginning to end I could even offer any suggestions for improvement.

---

Name: D****** L*****
Date: 2022-12-02 22:02:18
Rating: 5
Comment: The service was great! Eddie Dyman (Sales Manager), Selene (Finance Manager), and Eddie Lopez all got me in and out in the most quick and efficient manner. Their teamwork was like a well oiled machine, as one part of the process was completed the transition to the next step was seamless.

---

Name: L*** M****
Date: 2022-10-25 18:58:58
Rating: 5
Comment: They take very good care of customers. This is the second time they have gone to bat for me over issues with warranty/GMC to help get things covered (that should be!) so my out of pocket is more reasonable. They did all the requested work/service and had my car back to me within a few days. My car was washed and running great when I picked it up. Everyone in the service department was courteous, professional, and efficient. Top notch service! Thank you!

---

Name: L*** R*
Date: 2022-10-21 00:38:38
Rating: 5
Comment: If I could add more stars to the service I received here, I would pluck the stars out of the sky and give it to them!! They were absolutely fantastic and we were only there for about 4 hours compared to another experience at another dealership for 8 hours plus. I went home that night with a brand new 2022 GMC Sierra Elavation and I love this truck!!!!! Everyone there were so friendly and open and they didnt do that back and forth stuff Ive been thru before. I didnt even realize I was approved already to take this beautiful truck home with me until I was ushered to another office to sign papers.So, Im telling you all, you wanna great car or truck? Go see these awesome people at GMC in Carlsbad and they will give you the same royal treatment they gave me as well.Im over the moon in love with my truck, thank you guys so much for the great experience I had with you all. Oh yea, that home brewed healthy water was delicious!!!! Thanks Omar and Jose!!

---

Name: B**** M****
Date: 2022-10-19 17:22:58
Rating: 1
Comment: I was very disappointed with my experience at Premier GMC Carlsbad. I brought in our 2020 GMC Yukon XL Denali with 35,900 miles to address several defects that I thought would be covered under the 36,000 mile warranty. Jay Lind informed me that the warranty had expired a few days prior and only power train would be covered. (Note that I had called in to schedule the appointment several days earlier and was not informed of the pending expiration). No options or concessions were offered and I was charged full price for repairs of $1000+ (minus a coupon I brought in). I spoke with several dealers including the dealer I bought the vehicle from (used in Nov 2021) and all of them claimed that they would offer some leniency as part of good customer service and satisfaction for the good of the long term business relationship. Ultimately I was in the wrong, but due to the way this experience was handled I will not be giving any further business to Premier.

---

Name: V**** B***********
Date: 2022-10-10 21:05:40
Rating: 4
Comment: I had my vehicle serviced for an oil change and tire rotation and they completed service in the same they said it would take. I’m happy with the quality of service in that regard.My only complaint is that their system doesn’t know if you have an extended warranty. I paid for an extended warranty when I purchased my vehicle and every time I take my car for service I’m told that I do not have an extended warranty. Only after explaining to them, they find it in their system. This is very annoying and should be corrected.

---

Name: V****** A**
Date: 2022-10-09 16:00:54
Rating: 5
Comment: We came late in the day and stayed after closing hours. We were welcomed and treated so well. Our sales rep was Kat Garcia and she helped the process go seamless. Thank you to the manager and finance manager for going above and beyond. Overall great experience purchasing our car.

---

Name: F**** R****
Date: 2022-10-01 07:33:20
Rating: 5
Comment: Quality people. Greeted me in a very friendly manner, answered all the questions I had. Gave me a detail tour of the truck I was interested in. The sales guy was patient with me as I test drove the vehicle and explained all the options in great detail. Got me a sweet deal on the truck. The finance guy was a real pro. Knew exaclty what he was doing and guided me very professionally. Wonderful experience with them and now I own a wonderful Truck too.

---

Name: T****** H******
Date: 2022-09-23 04:43:54
Rating: 5
Comment: I had the BEST experience buying my car today! Im a first time buyer and i didnt know what to expect but Esau and Martin made the experience enjoyable. Before I hit the car lot everything had been arranged and set up so all I had to do was finalize and sign some papers, it made the whole buying process quicker. They explained everything to me and made me feel comfortable. I highly recommend Esau and Martin if your looking for a new car! Both went above and beyond.

---

Name: C***** P********
Date: 2022-09-12 15:45:24
Rating: 5
Comment: Jose Velasquez immediately greeted us and made us feel comfortable. Robert and I expected to order a truck and we had the list of what we wanted on the truck, and luckily there was one on the lot to the exact specs and color! He immediately showed us and gave us a test drive. He was very helpful, knowledgeable and made the experience the best ever. We have purchased many vehicles before and always dreaded the process. Jose and Martin Lorenzo, who did our DMV and Financing made the experience actually enjoyable. Thanks very much! Cheryl and Robert.

---

Name: J****** P****
Date: 2022-09-02 06:23:12
Rating: 5
Comment: The staff was extremely friendly and kept it professional throughout the process. They were very knowledgeable and cleared all my doubts. They made me feel comfortable as I askedquestions and signing all the documents. I got a complete tour of the vehicle and its features. They helped me program my personal information on my vehicle. Definitely made my experience pleasant.

---

Name: J**** L*****
Date: 2022-08-29 19:56:31
Rating: 1
Comment: I have had all service done here on my vehicle since it was new in 2019. Always had good service - until the last visit. Went in for a regular oil change and arrived with a low tire - so they took a look at the tire - told me I had a nail and that it was straight-forward and easily patched and repaired so they did that. They made a point of telling me this information. Next day tire was flat. Long story short, I took the tire to the tire store where I bought the tire (10,000 miles ago) and they immediately ascertained that the repair was done incorrectly and rendered the tire unrepairable. The dealership now said - well the nail went in crooked and so the patch didnt take.....when confronted with the fact they told me the opposite when the fixed it - they said yes we must not have repaired it correctly. They offered to refund me $35 and sell me a new tire at cost - but they couldnt source the same tire so it will have to be a different tire. The tire store where I bought the tire had me a new tire (same tire) the next day and I had it replaced - costing me $285.00. Premier admitted to me they botched the repair and ruined the tire - and for $285.00 ran a regular customer out the door - and threw some arrogance and rude behavior in on top of it. I keep my vehicles an average of 12 years and usually they have 200,000 miles on them when I am through. Thats a lot of oil changes, a lot of routine maintenance and a lot of unforeseen repairs we all encounter - all of which I would have had done at this dealership. Now I have a check for $35.00 they sent me and a really, really bad feeling about the folks at Premier Buick GMC in Carlsbad. Im not worth $285.00 to them - and my future business means nothing to them. Bad customer service, and bad business practice. I have thus far explained in person this incident to 13 of my friends and business associates. I imagine that number will climb into the hundreds. Google notified me just last week that my reviews on their platform have been seen by over 10,000 people - and all but one or two of them were glowing, positive reviews - including for this dealership. Stay away from Premier Buick GMC in Carlsbad - they arent very good at math or fixing tires. Anyone know of a good GMC dealership I can take all my business? The man of the hour over there is service manager, George Serrano - somebody needs to give him a calculator and tell him about the relationship between customer service, repeat business and business he will never see......

---

Name: M***** B*****
Date: 2022-08-07 21:24:02
Rating: 5
Comment: The sales team was Amazing. From the moment we arrived Kevin greeted us. Danny went over rates with us to get us the best rate. Martin in finance went over all our options in detail to provide us with the best payment and maintenance options available. The vehicle was not ready for us to take home so they offered to deliver it to our home. Working with the entire team was a pleasure. Would recommend this dealership 100%

---

Name: A**** Y***** H*****
Date: 2022-07-31 14:46:04
Rating: 5
Comment: We had the best experience at Premier. We stopped in to test drive some different Cadillacs and were immediately greeted by Eddie, the manager. He was so kind and helpful. He set us up with Danny who answered all of our questions and helped guide us to the best car. After finding the car we wanted, the whole team worked to get us the best deal that fit our goal. We couldn’t be happier with our experience at Premier, start to finish! Eddie, Danny, Woo, and Omar were fantastic, friendly and made our day! Thanks guys!

---

Name: M****** M****
Date: 2022-07-23 17:07:02
Rating: 5
Comment: I went looking for a good deal on a truck and I couldn’t be happier. Jose Velasquez Was amazing and did everything right to make it easy and smooth. Didn’t push hard like car salesman’s do. During the process the GM came and introduced himself. He was super nice and truly felt grateful that I was buying a truck for them. He was extremely reasonable when working with us on the price we wanted. I felt like he went the extra mile to get a lifetime customer. Even the financing team member, Martin was amazing. Didn’t push hard on all the extra adders like some other companies do. Martin was super nice and helpful explaining everything. I didn’t feel at anytime like I was just another customer. They made it feel more like family. By the time I left in my new Elevation, I felt like i have known them for years. Great experience and couldn’t be happier with the process.

---

Name: K***** C*****
Date: 2022-07-23 01:21:55
Rating: 5
Comment: Eddie Diamond, the sales manager, and sales associate Danny & Martin, really went above and beyond for me! I know I got the best deal I could have in this rough market, and they were able to accommodate me 100%. Martin personally made sure the windows were tinted before I picked up the car. This dealership location has moved us away from German cars because of the customer service and not to mention a great product.

---

Name: E P****
Date: 2022-07-16 03:14:31
Rating: 5
Comment: As a military family we feel the loved and cared here! Thanks to Eddie and Kevin! We really feel appreciated! We went to another dealer before we stopped by here but we were completely disappointed. It was the best decision to give the Premier a chance! If there are more stars I would give them! I would recommend the Premier at Carlsbad to the military families out there if you are looking for car please go to them! Because when they said “Thank you for your service sir!” They meant it! For real!

---

Name: D** M*******
Date: 2022-07-07 00:11:06
Rating: 5
Comment: The team at Premier is so amazing. Not only did the staff stay open well beyond closing to accommodate us, they were so kind, welcoming, candid, and professional! I felt like I had known the staff for years and felt so comfortable making such a big purchase. Lisa guided me through the sales experience completely virtually and was so prompt and helpful, which solidified a big decision of driving all the way down from The Bay. She left me in great hands with Zach. Eddie was transparent and guided me through the financing process. Zach was so knowledgeable and passionate and took great care of us through each step of the process. Omar put the final touches on everything and made sure I was completely comfortable and understood all of the paperwork. .The entire team walked us out and continued to share in conversation and laughs. I left more than satisfied...when I say I had a great experience, it is because the team at Premier Carlsbad GMC Buick CREATED an amazing experience! I recommend this team to anyone and everyone! Youll leave feeling great about your car purchase! My daughter loves my new car! Thank you Premier! ~Kind regards, Dee

---

Name: M*** A** M*******
Date: 2022-07-06 15:54:32
Rating: 5
Comment: My car buying experience at Premier Carlsbad GMC Buick was absolutely great! Jose was the nicest salesperson Ive met at all of the dealers Ive had contact with in the last year of looking for a car. I spoke with him initially about a car and when I went back to purchase I asked for him again. In addition, Eddie and Omar were great also. Thanks so much to all 3 of you for making my purchase happen. The level of customer service at this dealer is exceptional!

---

Name: W***** G*****
Date: 2022-07-01 14:19:26
Rating: 5
Comment: Everybody was excellent and made my experience the best. The dealer Zac was very knowledgeable and took his time from the minute we met to make my family feel comfortable. He explained everything to me about what he knew and made the connection to being more than a salesperson. The sales team with both Eddies and the finance department were also the same when I meet them and moved forward with my decision. I felt very important and they did everything they could to make me feel like my time was valuable.

---

Name: C***** K*****
Date: 2022-06-15 18:41:00
Rating: 4
Comment: Nice sales men. Zach was very kind. When we were getting the sale written up we did not feel that every step was explained to us. Like it was not explained that there was gap insurance added till the contract was written up. Our nephew helped us with the final sales terms because he knew that one safety feature was not worth $900. There was a final mistake on the total which our nephew picked up but not by the sales team. The sales team stayed very late to complete the deal and everything was made satisfactory on the contract to us. We love our new Buick!

---

Name: K*** B*****
Date: 2022-06-15 01:13:58
Rating: 5
Comment: I would personally LOVE to thank Danny and Eddie!!! Both gentlemen were extremely professional and personable. We bought a beautiful 2021 Toyota Tacoma(yes at a Cadillac/GMC dealership). The process was seamless, everything was explained for my understanding and I feel we got a great deal. Honestly besides buying a new car for my son(so exciting), it was my pleasure dealing with Danny and Eddie. They made us feel comfortable and personally, I feel they saw us as people and not a dollar sign. It was a real personalized experience. Thank you Eddie and Danny from our family to you dealership’s family.

---

Name: B*****
Date: 2022-05-25 17:52:23
Rating: 5
Comment: Salesperson: Arnie / Finance Director: EddieMany thanks to Arnie for the great customer service. Arnie went above and beyond in assisting me with my purchase. (Arnie is quick is responding and will always provide you with a clear answer)Ive purchased several vehicles before, and this team is officially my second favorite to deal with. Staff here are extremely optimistic and helpful, yet professional. They lowered their listing price and detailed the vehicle I purchased about two to three times. All my concerns were taken care of. Eddie was fun to deal with too - he follows special requests and is attentive to detail.

---

Name: S*** W*****
Date: 2022-05-24 01:47:22
Rating: 5
Comment: Great experience! Our service coordinator (James!) kept us in the loop, was friendly and super helpful. Turnaround time for repair (including a part that had to be ordered) was quick and I could pick up on Saturday. Solid team. Premier for the win.

---

Name: D******** S*****
Date: 2022-05-05 23:01:02
Rating: 5
Comment: Arnie was an excellent sales person. His patience and persistence got me into my new car with a deal I can live with. Martin in finance was also amazing. His diligence made the paperwork process seamless. Very professional dealership. They are caring for customers and taking care of business. Thank you!!

---

Name: B** K*****
Date: 2022-05-02 13:22:02
Rating: 5
Comment: Overall, great team to work with when buying a car. The manager was fair on the price and was willing to meet us in the middle. The buying process was smooth and they were very flexible with our schedule and met our needs. Highly recommend.

---

Name: J******* G*****
Date: 2022-04-17 00:39:44
Rating: 5
Comment: This dealership helped me find my DREAM car! Everyone here was so friendly and helpful. They were all attentive to my needs and what I was looking for in a car. Erik Gonzalez was so helpful and understood what I was looking for in a new car. I am 100% satisfied with my experience and with my new car! I left the dealership with my new GMC Terrain! Thank you Carlsbad GMC !

---

Name: J****** S********
Date: 2021-12-19 21:54:54
Rating: 5
Comment: I had two deposits in for the car we wanted due to the current new car market. One at this dealership one at another. The difference in dealerships was unbelievable in terms of communication, and overall customer service. Premier genuinely wanted to serve me as their customer and did everything they could to help me. I’m really impressed by them, particularly Selene Hernandez and her excellent customer service and care. I’ll be back!!

---

Name: J****** W****
Date: 2021-12-08 17:15:53
Rating: 5
Comment: Absolutely stellar customer service. Evan was my first point of contact, his professionalism, convinced me to drive over 80 miles to come and look at the truck I was interested in. Due to a timing glitch he needed to have his partner Zak actually help us when we arrived. From the moment we stepped on the showroom floor we were greeted and treated wonderfully. Evan and Zak had my truck right up front ready for my test drive. Before we drove it Zak went over all of the options on the truck and showed me how everything worked. When we got back and started the negotiations I was very pleasantly pleased that their advertised price was actually the one listed!! No extra surprise accessories that would jack up the price. It went very smoothly in financing as well. I’ve joked before that I would rather have a root canal then buy a new car however that was not the case with this purchase! From arrival to drive off I was out the door in under two hours! Premier Cadillac GMC gets five stars and two thumbs up from me!

---

Name: M*** A*****
Date: 2017-12-03 03:15:41
Rating: 5
Comment: I have had extensive dealings with Hoehn Buick, all I can say is, I wish more dealership were like them. I never told my sales representative this but I have years of sales experience. Brent Terry was our sales rep and he was not pushy, annoying, or anything you would expect from a typical sales rep trying to get a commission. In fact, I had a good time shopping for a vehicle with him. He was incredibly respectful, and a genuinely nice guy. We are looking at another car in a year and you better believe we will buy it from Brent Terry. Second, Jay in service is amazing. Ive brought my vehicle in for service and maintenance, and I always bring it to Jay. He is so nice and goes the extra mile to ensure the customer is taken care of. Megan with finance did a great job getting us taken care of. Most dealerships are rude to you when you choose not to finance with them or purchase their warranties. Megan was the exact opposite! Kevin, the sales manager assisted us with the final portion of our purchase. Notice I remembered all of their names! This is because I was so impressed with Brent Terry, I made sure I got his card to leave him a review. Then, as I was finishing the entire process, I realized the other staff were doing a great job too. There is a reason why Hoehn is one of the highest rated Buick dealerships in the nation! I will absolutely do business with them again. Thanks, Hoehn team!