Public Storage

Address: 6240 Sylvan Rd, Citrus Heights, CA 95610, United States
Phone: +1 916-860-7498
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, Credit cards,

Category: Self-storage facility, Automobile storage facility, Boat storage facility, Moving supply store, RV storage facility, Storage facility
Rating: 4.8
Site: https://publicstorage.com/self-storage-ca-citrus-heights/217.html?pspid=pslocalsearch
Worktime:
DayTime
Monday6 AM–6 PM
Tuesday6 AM–6 PM
Wednesday6 AM–6 PM
Thursday6 AM–6 PM
Friday6 AM–6 PM
Saturday6 AM–5 PM
Sunday6 AM–5 PM



Name: K*** S*****
Date: 2024-07-01 22:14:31
Rating: 5
Comment: This site manager is SUPER HELPFULL AND WONDERFULL!!! Awsome person!!!
Name: A***** L*********
Date: 2024-06-13 01:23:58
Rating: 1
Comment: Decent storage space, but terrible driving area. If youre carrying a trailer, good luck. There is no space for U-turns and it closes at 6:00. The phone line also does not work.
Name: S**** M****
Date: 2024-06-03 00:05:00
Rating: 1
Comment: If you rent here you need to be very aware of how quickly they will start to increase prices on you. Our rate more than doubled and were were paying more than double what they are charging new tenants. At first no big deal and you dont think about it. Then all of a sudden you realize you are paying a small fortune to store junk.
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Name: I******* M*******
Date: 2024-05-13 19:41:22
Rating: 5
Comment: I love my storage unit here! The store manager was so helpful with providing information regarding the unit and store hours. Love the location and that its not a huge lot, I highly recommend getting a unit here if youre looking for one! Very clean as well compared to ones Ive used in the past.
Name: R******
Date: 2024-04-01 23:58:46
Rating: 1
Comment: The worst customer service. I did not know I had to remove the lock it was a silender lock and a part of the door. I went to talk to someone today and no one was in the office so I took pictures and left. So I called and they said I owe the whole month because the lock was not removed. I was never told to remove the lock and the lock was on the unit when I rented it.
Name: C**** G*****
Date: 2024-03-24 21:45:26
Rating: 5
Comment: Delightful Experiance was easy and they let me look at units before I bought! Clean and safe. I would highly recommend. Yevwtte was awesome!
Name: J****** M*******
Date: 2024-03-07 01:36:01
Rating: 5
Comment: Agent was very helpful when there was an issue with the app.
Name: J********* P*****
Date: 2024-02-06 06:41:59
Rating: 5
Comment: I’ve been with this Public Storage for a few years now the people here are the nicest. I absolutely love Makala. I don’t know if I’m spelling her name right but she is amazing. Always smiling always helpful always Considerate and very patient with me. I’m at the Sylvan branch, and every time I see her she’s greeting me with a smile. My belongings have been in storage for a while now, and all of your Public Storage staff has been very nice. Makala is awesome. Thank you for hiring such a friendly staff. I really appreciate you guys.
Name: F*****
Date: 2023-12-23 00:02:33
Rating: 2
Comment: I dont like the hours and feel this place is overpriced. I do however, like the gate accessibility through the app. I also think its awkward that there never seems to be an attendant in the office and youre only able to reach someone by phone at a all center if you have any questions or concerns. Overall, I do appreciate that my belongings never seem to be wet or damp and I do like that Im able to drive up to my storage door. I think its more convenient than indoor storages. But again, the hours are unreasonable and are usually during regular business hours which isnt good for people who work during those same hours and need to access their storage during the week.
Name: J******* S****
Date: 2023-12-19 07:38:03
Rating: 5
Comment: Yvette and Erica are the best. Very helpful and fun. I highly recommend this location.
Name: L***** L**
Date: 2023-10-25 18:29:03
Rating: 5
Comment: Asher was awesome. Not real familiar with the property from being shifted around from others but did a great job.
Name: A***** W***
Date: 2023-09-12 20:59:01
Rating: 5
Comment: Moving cross country and called this location about what was available and pricing.Tori was very helpful in breaking everything down for me. She was very pleasant and very professional.Thank you again Tori
Name: J******* H***
Date: 2023-08-11 20:34:21
Rating: 5
Comment: Michaela was super helpful and answered all my questions and helped me get back into my online account so I can manage our bill. She did it all with a smile, went step by step, and had great customer service. 10stars! Place looks amazing.
Name: G****** P*****
Date: 2023-07-29 19:40:50
Rating: 5
Comment: Selina was excellent to work with, excellent communication and wonderful to talk to. Polite accommodating and willing to go the extra mile to satisfy her customers she is a asset to this public storage
Name: L**** W* S**** I** (*********
Date: 2023-06-22 19:39:54
Rating: 5
Comment: King is amazing! Great customer service.
Name: F**** C******** I*
Date: 2023-06-05 21:59:58
Rating: 5
Comment: Thanks for storage unit. Yvette made it really easy and quick
Name: S**** J******
Date: 2023-05-26 22:11:07
Rating: 5
Comment: Erica was very friendly and knowledgeable. Thank you!
Name: C**** a******
Date: 2023-05-21 23:25:40
Rating: 5
Comment: I want to give a shout out to this location on sylvan road and to Jackie O… she called me out of the blue about my lock, apparently I was supposed to receive a public storage sticker when I rented the unit, a small over site, I love the fact that during Jackie’s walk around the property she noticed this and called me!!!! Made sure it was my lock and asked if I should come check my unit???I love that in this day and age she was actually doing her job, not talking on her cell phone looking busy but she was engaged in what she was doing ..Not a week later, I myself got into the unit and forgot to lock it back up. She called me within 20 minutes of leaving and let me know it had been left unlocked, she had secured it for me and recommended I come check it out to make sure everything was still in there.This was a temporary state for us we’ve only been there two months our new place is ready but I feel very secure with her their Way to go Jackie O. you guys are lucky to have her.And thank you public storage on Sylvan Way
Name: J***** T*******
Date: 2023-04-29 17:35:09
Rating: 5
Comment: Sabrina & Jackie O. were very helpful today!
Name: K**** D****
Date: 2023-02-20 21:48:32
Rating: 5
Comment: Heather was very helpful in setting me up to transfer to a smaller unit. Friendly, informative and readily available to help!!
Name: K P*
Date: 2023-02-15 22:57:44
Rating: 5
Comment: U want to keep a smile all day!Come in and see Sabina and she will send you on ur way with that and then some!
Name: w****** s****
Date: 2023-02-11 18:46:21
Rating: 5
Comment: Sabrina was fantastic and very helpful. She made signing up smooth and easy. She had great customer service and answered everything I needed.Thanks Sabrina
Name: J*** K****
Date: 2023-01-27 21:25:05
Rating: 5
Comment: Jackie is great. She is very helpful and nice.
Name: T* l**
Date: 2022-12-24 22:26:19
Rating: 5
Comment: Michaela helped me fix my autopay and update my acct as Im locked out of online. She is very sweet and had a smile the whole time and answered all my questions. Definitely would recommend seeing her at this location!!!
Name: c******* l**
Date: 2022-12-10 01:00:57
Rating: 5
Comment: I was there a few weeks ago Julia was very helpful she helped me last minute
Name: M**** M********
Date: 2022-08-09 23:24:48
Rating: 4
Comment: Been a great storage facility. Nice staff. I just wish that access was open later.
Name: S**** N*****
Date: 2022-07-06 19:13:08
Rating: 5
Comment: Thank you Yvette you were such a great help very informative and easy to talk to. I was downsizing and having a hard time deciding what space I wanted to down size too. Not only did she break down the sizes Yvette also physically showed me just to be sure since I was indecisive, broke down the price differences walking me through the process she also did a follow-up to be sure things went smoothly. It wouldve cost me an arm and a leg had she not been so informative thanks very much 🙂.
Name: V******* G*
Date: 2022-07-01 00:25:01
Rating: 5
Comment: Excellent customer service and speedy check in service. Yvette was very helpful and provided several options to make our rental very quick and convenient. Thanks for the great job!
Name: L** C*****
Date: 2022-06-21 03:16:32
Rating: 5
Comment: Yvette it’s a very friendly person that works in the office of this place. She has always very kind to us. And willing to help when it’s need it. This place is always clean. Recommend 100%!!
Name: A**** S***********
Date: 2022-06-14 20:18:20
Rating: 5
Comment: Yvette did a great job explaining the rental and access. Very friendly, helpful and listening to my needs and space. She is a keeper for the company. An asset.
Name: R*** M******
Date: 2022-06-08 19:58:11
Rating: 5
Comment: Yvette is awesome, so helpful and has great customer service skills!
Name: F**** A******
Date: 2022-05-30 19:57:09
Rating: 5
Comment: Yvette is a great asset at Public storage, great facility, clean and secure, great rates, renting a second unit Thank you Yvette for amazing customer service .
Name: J*** C********
Date: 2022-05-17 00:40:37
Rating: 4
Comment: Storage facilities are suitable, managers are helpful. They upgraded some things inside and its more user friendly now. Price is fine. Biggest disappointment is the hours, open until 6pm weekdays and 5pm weekends. So, not the best fit if you want to store a SUP board or bike in there and bring it out for the day now and again, but otherwise its fine.
Name: M******* L***
Date: 2022-05-11 22:31:55
Rating: 5
Comment: Yvette was a very sweet person&answers all my questions&very patient&great customer service.😊👍
Name: R**** M*******
Date: 2022-05-04 21:40:48
Rating: 5
Comment: Yvette is great, great customer service . DEFINITELY RECOMMEND!!! Thanks so much !! Great place ..
Name: P***** m*****
Date: 2022-04-23 20:53:16
Rating: 5
Comment: Yvette was very efficient. Nice personality. Great customer service.
Name: R**** W***
Date: 2022-04-20 01:10:26
Rating: 5
Comment: Been storing a little while, Yvette is sweetheart, and property so clean, great location . Definitely recommend!! Thank you Yvette
Name: C****
Date: 2022-04-08 21:38:28
Rating: 5
Comment: Had an excellent experience with Sam. Very pleased with my experience here. She helped me set up payment on the app when I had a problem previously. Very happy. Excellent service.Excellent service.
Name: M****** M****
Date: 2022-04-05 07:12:19
Rating: 5
Comment: Yvette is the most amazing person!!! I have not gotten better service from a storage place. I have moved a total of three times in the past 4 months, all from a smaller unit to a bigger unit each time. She is so helpful with any questions I have. I highly recommend this place to anyone.
Name: P***
Date: 2022-03-23 23:32:03
Rating: 5
Comment: Yvette has the best customer service. Very friendly, explains details about the storage and makes suggestions base on your needs and budget. I definitely recommend her to my friends. Thank you Yvette.
Name: r****** h********
Date: 2022-03-21 22:57:17
Rating: 5
Comment: Yvette was so very nice and helpful I was so very grateful for her help and endearing smile when my whole world went Topsy turns I sure did not need any ones elses probs so way to be cool Yvette love ya
Name: M*** A*******
Date: 2022-03-02 22:58:41
Rating: 5
Comment: Met with Yvette who was enormously helpful in handling my monthly rate issues. She was expeditious, professional, courteous and a pleasure to deal with.
Name: A** H********
Date: 2022-02-12 21:21:45
Rating: 5
Comment: Yvette, and her team, went far and above what I expected to make my experience renting from Public Storage smooth and easy. Thank you Yvette.Arthur
Name: J**** M*****
Date: 2022-02-07 23:11:26
Rating: 5
Comment: Yvette was fantastic. This was my first time using public storage and there were some technical issues on the site, so I stopped by to talk to someone in person. She was super patient, helped me select an appropriate unit, walked me through the whole process, made sure I had all the necessary codes. She was just incredibly helpful. Highly recommended!
Name: j**** c*******
Date: 2022-01-26 00:27:41
Rating: 5
Comment: Super friendly manager Yvette. It was my first time winning a storage unit in an auctionand she was very helpful and pleasant and just all-around awesome. I would definitely rent a storage unit from these people one day clean very clean place friendly people I give it a 10.
Name: J*** M*****
Date: 2022-01-18 22:33:04
Rating: 5
Comment: Yvette understands what customer service is all about and i cant emphasize enough what a joy it is to work w her
Name: M* T*******
Date: 2021-11-13 20:12:00
Rating: 5
Comment: Im so glad I chose this public storage to keep my things temporarily.Raenell is awesome!!!And so much help trust me you will NOT be disappointed.
Name: K***** B
Date: 2021-10-27 18:50:32
Rating: 1
Comment: Not good. Made a reservation to see a unit and they failed to tell me they were actually closed that day. Needless to say, we went elsewhere
Name: T**** F******
Date: 2021-10-26 02:02:23
Rating: 4
Comment: Everything is great, except for the hours. Hard for people who work during the day to make it in time without waking up earlier.
Name: L**** C***
Date: 2021-09-11 19:45:24
Rating: 1
Comment: This place is way over priced and doesn’t tell you correct storage dimensions, don’t notify costumers when closed, have poor communication, and there is no one in the office ever. i would recommend getting a unit somewhere else. we are definitely not satisfied at all.
Name: A*** B*****
Date: 2021-09-11 19:45:22
Rating: 5
Comment: Michaela didn’t have the size unit available but found me a location that had what I needed and the hours worked great for me. She has fantastic customer service and was extremely helpful.!! Def recommend this location with her here!
Name: J**** O*********
Date: 2021-08-24 20:44:00
Rating: 5
Comment: I had such an easy time setting up my first storage unit. Im glad I had Makayla to help walk me through all the steps, and she taught me how to use the app on my phone to open the gate so I didnt have to use the pin pad every time. I like this location too because it feels tucked away from traffic, so I have a little bit more privacy.
Name: R***** S****
Date: 2021-06-30 02:05:58
Rating: 5
Comment: Shout out to Keira!!! She was A-MA-ZING! She helped me get set up super quick with my new unit, and I was even able to move some stuff in that day before they closed. I wish I had delt with her with first time I rented a unit. I had an awesome experience and will be recommending everyone that needs a unit to go give her a visit. Thanks for all the help Keira😄
Name: A***** V******
Date: 2021-05-12 04:14:57
Rating: 2
Comment: While the staff here is very friendly, the business hours and gate access to the units is extremely restrictive. Right now you can only access the storage units until 6:00 p.m. weekdays and 5:00 p.m. weekends. Meaning most people will still be at work! Its a real pain to deal with, because that means you have to work with loading and unloading things in the high sun almost always, and there is NO possibilty of working the evenings.
Name: J******* D*****
Date: 2021-04-18 22:37:19
Rating: 5
Comment: Ms Delores was very helpful today she helped me get my phone set up to take care of business which I couldnt have done without her as I am technical challenged. She went above and beyond for me .She has super customer service skills.
Name: Y*** D***
Date: 2021-04-10 20:55:20
Rating: 5
Comment: Dolores is awesome! Very friendly and helpful! Allowed me to park my truck in safe spot so I could take my bike to a shop
Name: b**** W******
Date: 2021-03-05 17:38:12
Rating: 5
Comment: Customer service I give an A++ Dolores was so pleasant to speak with even though she didnt have a space available for me, she went the extra mile to help me find something that worked for me. Thank you so much!!!
Name: K******** S******
Date: 2021-01-15 17:59:51
Rating: 5
Comment: The gal that helped me was very professional Good reasonable prices fast friendly service
Name: S***** P*******
Date: 2020-07-17 20:38:17
Rating: 5
Comment: Juliya was amazing!! She helped me out with a unit and moving supplies, she was professional and really friendly. I recomend this place and Juliya was a big help!👍 (Nice and quiet storage unit) and clean!
Name: J***** S****
Date: 2020-04-06 16:03:10
Rating: 5
Comment: My name is Joe at Public Storage has been good to me especially meeting Sam then she is a wonderful person and has a good personality and she was nice to me when I went there and asked her about the payment fees she never got mad once and treated me with professional and courtesy respect like a employee should be with that said public storage and Sam keep up the good work.
Name: S*** R**
Date: 2020-02-09 03:31:02
Rating: 5
Comment: Kylie was super helpful and gave me fast and friendly service. Definitely put a smile on my face during a rather stressful time in my life and i can assure you that was much needed! She went above and beyond and that makes me extremely glad I chose this location. :)
Name: S******* G*****
Date: 2020-02-07 20:26:35
Rating: 5
Comment: Shanidra was amazing in assisting me with my first storage experience! Very knowledgeable and friendly! Great customer service!
Name: S***** W***
Date: 2020-01-03 22:34:11
Rating: 5
Comment: Shanidra was very thorough and efficient . Her friendliness made us feel at home right away!!
Name: J**** W****
Date: 2019-12-31 00:21:45
Rating: 5
Comment: Yvone!!!!!!!!! She was amazing, Sweet young lady. Answered all my questions and concerns. If I could give 10 more stars I would. If your planning to store here ask for Yvonne she’s awesome!
Name: J**** F****
Date: 2019-12-28 19:21:19
Rating: 5
Comment: Shanidra was amazing!!!! She had us in and out in ten minutes. She has superior customer service skills and was very detailed in providing information. Shanidra also gave us options on different units and saved us money!
Name: C*** S********
Date: 2019-12-28 01:04:11
Rating: 5
Comment: I originally was going to get a unit at the San Juan location but once I spoke with shanidra and she was so kind and helpful I decided to come to this location instead and I’m so happy I did! 5 stars for her and her amazing customer service!!
Name: s*** j******
Date: 2019-11-29 23:39:42
Rating: 5
Comment: I love the professionalism and courtesy I get at this storage location shanidra is very helpful and knowledgeable of all product and services she makes me feel my items are secure and protected !
Name: T*** C******
Date: 2019-11-20 22:26:11
Rating: 5
Comment: Great experience walked in got a quote on a unit and ended up walking out renting the unit 15 min later. Fast exceptional service Shanidra was very knowledgeable and complete. Have rented from public storage for the past couple years in a few different locations. This was by far the easiest and quickest I have been able to rent a unit. Could not be happier will be a coustomer here for a while. Highly recommend to any looking for a storage place.
Name: S******** M
Date: 2019-10-30 16:40:02
Rating: 5
Comment: Excellent service. Staff is super helpful and the place is always clean. I highly recommend renting here.
Name: S***** A*******
Date: 2019-10-24 17:30:23
Rating: 5
Comment: Sam was great and very helpful. She answered all of my questions and not to mention she is easy on the eyes. Very pleased with my experience!!
Name: M****** G*****
Date: 2019-10-18 21:02:09
Rating: 5
Comment: I will recommend this location to anyone who needs storage it’s affordable and the staff there is great ! Shanidra is the BEST! she help me choose the perfect storage to store my belongings !
Name: a*** p******
Date: 2019-09-14 21:33:24
Rating: 5
Comment: Shanidra is awesome and extremely helpful. Love her customer service.
Name: C*** Z***
Date: 2019-09-01 16:58:04
Rating: 5
Comment: First time going through a storage rental process, Shanidra made the process quick and easy. Very good customer service, she was very friendly and informative. 10/10
Name: A***** G*****
Date: 2019-08-23 23:16:47
Rating: 5
Comment: The property manager Raene is a very nice lady! She is always very friendly! Nice to do business with. And Im impressed that the grounds are always kept neat and clean.
Name: C**
Date: 2019-08-15 22:54:18
Rating: 5
Comment: Shanidea was awesome! She was so helpful and informative. I totally recommend this place .
Name: A***** S*******
Date: 2019-08-05 22:31:29
Rating: 5
Comment: Samantha was very helpful in getting me back into a space. Time is very important to me today and she got me in and out in a very timely manner. Thanks again Sam.
Name: D** A*** O***
Date: 2019-08-01 19:13:39
Rating: 5
Comment: Shanidra is such a big help and answer every question that I had. If youre looking for a good place to store this is it. Thank you Shanidra
Name: M*********
Date: 2019-07-24 23:25:22
Rating: 2
Comment: I picked this facility because of their great reviews and fair pricing.I had set a date to come into their office and rent a unit but got stuck in the mountains because of snow and had to come in a few hours late. They seemed to be cool and not worried about the changed appointment time (was 3 hours late). Little did I know that they set another appointment (officially) and changed the reservation from 2nd month free to 1/2 off 1st month. I was mad when I realized this but let it slide as they seemed really cool and it was only about 115 extra they got from me. 4 months into renting they decide that they need an extra $51 a month from me. I will be paying extra to rent a Uhaul and spending a day moving a large storage unit just to spite this money hungry company.
Name: G**** D****
Date: 2019-07-24 19:31:07
Rating: 5
Comment: Shanidra provides excellent customer service. I highly recommend using this storage facility.
Name: P******* T***
Date: 2019-07-14 16:29:36
Rating: 5
Comment: Great place to store your stuff because of trustworthy manager Shanidra. Shanidra is the best storage manager I have ever done business with! I highly recommend this place! Thanks Shanidra!Rob
Name: R***** P********
Date: 2019-07-11 20:10:12
Rating: 5
Comment: Shanidra was very helpful, I had a please time with her and she explained everything clearly thank you.
Name: S********
Date: 2019-07-02 19:50:10
Rating: 5
Comment: Coco was extremely helpful finding me the right unit and getting me checked in. Very friendly and informative. 10/10 would rent again.
Name: Y***** M******
Date: 2019-06-11 17:55:39
Rating: 5
Comment: My husband and I have been storing here for a year now and the facility is always clean, Shanidra is great and friendly you won’t be disappointed. They also have longer gate hours.
Name: J***** O*****
Date: 2019-06-06 04:49:27
Rating: 3
Comment: I believe this is one of the storage facilities that does allow you to show up up to 9 p.m. at night which is very very convenient anyone that closes earlier than that can screw off this is not one of them recommended to you all
Name: J**** P****
Date: 2019-06-01 18:40:54
Rating: 1
Comment: Once again public storage ripped me off. They always find a way to charge me for a whole month for one day. Storage is such a bummer. I dont like paying money to keep stuff that i already paid for.
Name: B****** B***
Date: 2019-05-06 21:51:12
Rating: 5
Comment: I rented a Storage Space with this facility and was helped by Shanidra, who was very pleasant, informative and professional. The grounds and Storage Space was very clean and I would recommend this Storage Facility to friends.
Name: R*** H*****
Date: 2019-05-04 17:18:53
Rating: 5
Comment: Shanidra provided fantastic customer service and made things incredibly easy for us. We could not be happier with picking Public Storage. Thank you Shanidra!
Name: J**** E******
Date: 2019-04-27 17:05:10
Rating: 5
Comment: I recommended public storage on Sylvan Rd. to anyone whos seeking storages for their property.Shenedra was very helpful and made me feel very comfortable.
Name: D***** C******
Date: 2019-04-03 23:41:09
Rating: 5
Comment: Shanidra is great she made the process easy and convenient for me and she was very professional. Will recommend family and friends to store here.
Name: B****
Date: 2019-03-26 19:08:05
Rating: 5
Comment: The service there is great!, shanidra is kind and friendly, will be referring friends and family.
Name: l**** h******
Date: 2019-03-23 18:30:14
Rating: 5
Comment: I went into the office with many questions, the two people working there were amazing! Shanidra was very kind and asked me many questions about my needs so she could put me in the right size even tho I was not going to rent today. Gino showed me the unit and had me laughing and that really brighten my day.I would recommend storing your stuff at this location
Name: Z*** I*******
Date: 2019-02-21 19:06:31
Rating: 5
Comment: Great customer service. This storage facility is very welcoming. Julia was very helpful and accommodating-- she had solutions for pretty much anything you will need!
Name: M***** K*****
Date: 2019-02-02 17:50:36
Rating: 5
Comment: Great Customer Service! Petra is fantastic and so easy to work with!
Name: L**** L**
Date: 2019-01-23 01:30:27
Rating: 5
Comment: Shanidra is very professional and nice, she’s so informative and always has a positive attitude . I had a great experience
Name: G*********
Date: 2018-12-23 20:14:13
Rating: 5
Comment: Petra was an amazing representative! We came in from out of state and she made our life so much easier and it was a wonderful time! 100% recommended to everyone
Name: C******** C*******
Date: 2018-11-20 19:32:38
Rating: 5
Comment: Shanidra is awesome !! X) always calls me by my namei love it
Name: J******* A****
Date: 2018-11-13 01:31:45
Rating: 5
Comment: Petra was very welcoming. We came last minute (right at closing) and she treated us like we were the first customer for the day. Great experience.
Name: K****
Date: 2018-11-05 15:18:14
Rating: 5
Comment: This is one of the BEST storage places I have ever rented from. Shanidra, the manager, made this experience a pleasure. She was very kind and patient with me and answered all my questions and gave me exceptional service. I was very happy that the unit I rented was very clean. I would highly recommend Public Storage and will continue to use them in the future. Thank you for the great customer service, Shanidra!!
Name: j**** E*****
Date: 2018-10-27 23:52:02
Rating: 5
Comment: Petra was amazing and even stayed later than their hours of operation to accommodate me! Thanks!
Name: D****** B****
Date: 2018-10-27 22:11:17
Rating: 5
Comment: Petra and Shanidra was always has been so helpful with everytime I needed help they are so awesome thank you excellent employees
Name: S****** N****
Date: 2018-10-05 21:58:53
Rating: 5
Comment: Shanidra is awssawe! If shes not the manager she should be! She helped my husband and I get a 5 by ten unit ansthe experience was wonderful. Give that woman a raise!!
Name: K****** S********
Date: 2018-09-25 00:24:48
Rating: 5
Comment: Petra was really nice to work with, very understanding and warm of a person. I will definitely like having my storage here and looking forward to seeing her next time! Thank you Petra!
Name: R**** B****
Date: 2018-09-13 20:07:18
Rating: 5
Comment: Shanidra Was Helpful, Knowledgeable & Very Professional . Everything Was Clean & Looked Great ! I Appreciate The Amazing Customer Service.
Name: A**** C*****
Date: 2018-09-01 00:59:23
Rating: 5
Comment: Shanidra is the on-site manager, she is very pleasant and knowledgeable about the company. I would gladly recommend friends and family to this facility.
Name: D*** M*****
Date: 2018-08-16 16:55:41
Rating: 5
Comment: Public storage is a great place to storage your belongings. The manager there Shanidra, is very helpful and kind she keeps the place very clean and tidy. Very informative, takes her time to answer all of my questions and was very helpful with finding the perfect unit for me. I highly recommend renting here !!
Name: J********** G******* P******
Date: 2018-07-11 02:52:30
Rating: 5
Comment: I highly recommend public storage on sylvan rd in citrus heights ca. And ask for shenidra the on site manager at the citrus heights sylvan rd location. She geuinuinly cares about her customers and treats them like FAMILY as well as remaining very professional at the same time. So give public storage on sylvan rd in citrus heights ca a try if ur in the citrus heights ca area and are needing storage.
Name: O**** O****
Date: 2018-07-07 18:29:58
Rating: 5
Comment: The property manager shanidr was a big help she did not have the unit i needed but she helped me find one at another facility.
Name: S******* S*********
Date: 2018-07-05 22:59:34
Rating: 5
Comment: Shanidra was very informative she help me find a unit elsewhere due to her not having the size I needed. Thank you
Name: J*** L**
Date: 2018-07-01 00:19:19
Rating: 5
Comment: Public storage on sylvan rd is a great and safe place to keep your belongings. The manager Shanidra keeps the place clean and organized. She is very informative and detailed, and will even make sure to call and remind you if your bill is past due, as it is easy to forget a storage payment! She was very helpful in setting up my account, and is kind to you when you go inside the office! Keep up the good work!
Name: L**** D****
Date: 2018-06-04 23:03:44
Rating: 5
Comment: Shanidra is very friendlyShe went out of her way toHelp me. She was willing to wait for me to arrive to pay on my storage shed.Most people would leave & have me come back the next day as it was the end of their shift.She was willing to wait for me on her time.I thank her for this.
Name: C******* L*****
Date: 2018-05-07 01:35:17
Rating: 5
Comment: Denver was real friendly and helpful in finding me a storage unit. It was a quick and easy process.
Name: N*** R******
Date: 2018-05-04 01:39:59
Rating: 5
Comment: Very down to earth, polite, friendly and REAL. Shanidra was superb and dedicated to helping me get everything I was loooking for, even though I happened to stroll minutes before closing time! That’s awesome customer service. I highly recommend you stop by and get a tour and rent a unit for yourself!!!!
Name: D***** C*****
Date: 2018-04-30 22:51:03
Rating: 5
Comment: It was going to be a stressful time but the way Denver helped us out it made it a lot easier we really appreciate it all that she could do for us helping us find a unit that fit our needs way easier than what we were thinking so thank you very much Denver preciate it and store here its a good place.
Name: W**** C*****
Date: 2018-04-11 19:49:58
Rating: 5
Comment: Shanidra has been very helpful and curtious when I come into the storage unit.
Name: I**** P*****
Date: 2018-04-10 18:52:19
Rating: 5
Comment: I went in last week to get a storage unit for an apartment community. Shanidra was awesome, she was helpful and answered all the questions I had regarding opening an account for a business. She was very friendly and professional, I would definitely recommend coming here for your storage needs!
Name: D***** I********
Date: 2018-03-16 19:00:36
Rating: 5
Comment: The manager Shanidra was very kind and, helpful. I wouldnt go anywhere else. I would recommend this storage unit to my family, and friends.
Name: G***** K***
Date: 2018-02-17 22:43:00
Rating: 5
Comment: RAENELL was so helpful, we had to do a last minute storage. Related to the a family member who was put on Hospice. I really cant say enough ...Everything was exceptionally clean She was cute, bubbly and knew her business. Thank You!
Name: J***
Date: 2018-01-12 00:44:06
Rating: 5
Comment: Very well maintained place and seems very secure. I appreciate the time that Shanidra took to explain things to us and she is an absolute sweetheart! I look forward to our move in.
Name: G*** T*****
Date: 2018-01-12 00:40:50
Rating: 5
Comment: Shanidra was great. Very personable and friendly. The site was very clean and organized. The location is off a main road so traffic isnt too bad. Overall 5 stars for me.
Name: B****** L***
Date: 2017-12-05 23:33:31
Rating: 5
Comment: Ive always received excellent & courtesy customer service from Shanidra. Shes always professional. The grounds and customers restroom are keep clean. Thank you.
Name: L**** W*****
Date: 2017-11-25 07:42:25
Rating: 5
Comment: I went in to this location right before closing because I needed a unit for the next morning. The size I needed wasnt available but Shanidra was so helpful. She found the unit I needed at another location and helped me make the reservation on my phone. I wish every customer service person was like her. Thanks so much Shanidra.
Name: L****** M******
Date: 2017-11-21 21:29:40
Rating: 5
Comment: I’ve never had to rent a storage before and I wasn’t sure what size I may need. Shanidra was very informative and helped me figure out what size storage I will be needing. I won’t be needing a storage unit for another month but I’ll most definitely be coming back here to rent. Thank you again Shanidra!!
Name: T**** M*****
Date: 2017-09-01 17:53:31
Rating: 1
Comment: Ive been a customer for over 6 years now and never had a problem when Renee or Krista was there. Actually Krista was the one who finally got someone to fix the roof of my unit because it was leaking and ruined about $2000-3000 worth of stuff. I had told other staff members about it and she suggested I put a tarp over my flat screen and stuff in front of unit. She didnt even look inside to see where water was coming from. But when I spoke to Krista she read the notes on computer and the other girl(wont mention her name, blonde btw) never wrote that I had water damage that it was probably condensation on the tarps. Little too late. Krista took a flash light and looked all around and up, the corner on side of rolling door the whole roof was soaked and all down the wall, it was so bad the wood was rotten and the water damage was from roof on inside of unit too ground, and thats why my stuff was damaged. It was Krista who finally took the initiative to call and get some workers to fix the problem. Because it was wet and wood was rotten, my unit stinks. I had to throw away a black leather chair with ottoman, books Ive been collecting for years. All the stuff that was on ground in boxes was ruined. Most if my stuff is in plastic bins so that was a blessing, but the stuff that was not, was destroyed. Including all my year books. Pictures from 25 plus years gone. My 1st cabbage patch doll molded through the box. My dresser wet and molded. Now I dont have one. And the list goes on. Im bummed Krista and Renee are gone. They took care of your needs. I do have renters insurance through AAA but the deductible was gonna be to much for me because Im on disability and on a fixed income. I usually went to look in storagewhen I paid my bill and sweep it out, spider webs, and stuff that got under door. But the one time I didnt go in and check cuz it was pouring rain and I had an appt, the next month is when I noticed The water. I had to go buy tarps, and good thing I did or more of my stuff including t.v would have been destroyed. My point is go at least once a month and check out your stuff to make sure its still good. Other than that the staff is friendly, besides your rent going up every 6 months. I started at $65 and in past cpl years Im now paying over $100 plus. I never had problems with public storage. Until this last year and a half. I hope these problems can be dealt with, because thats what business is about.
Name: R***** B******
Date: 2017-07-19 19:46:03
Rating: 5
Comment: Shanidra the property manager is super friendly, energetic, very informative, a total asset to the company! Thank you Shanidra for all your help!
Name: B**** T****
Date: 2017-07-08 22:32:02
Rating: 5
Comment: My recent experience here at Public Storage, 6230 Sylvan Rd, has been exquisite. What I thought would be a hassle and inconvenience has turned out to be an experience worth having; one that has empowered and enlightened me.I have been utilizing my storage now for 2 weeks. In that two weeks, I have had the opportunity and time to get accustomed to my unit, as well as a few employees.Upon arriving here, from out of town, Tarin, whom I initially rented from, has been very thorough in all matters regarding my rental and accessibility.Recently, I was introduced to Shanidra, are on-site management. To my astonishment Shanidra was exceptional in her introduction and in the way she carries herself, having strong work ethics, showing me that she is involved and dedicated to her job, its requirements, and in future advancements.Ive come to Shanidra on more than one occasion, asking for assistance and advice. Shes always willing, available, and optimistically open-minded. Ill be honest, I asked her one day, . . . how do you carry yourself as such and how do you be a fine manager As You Are.I believe Shanidra has went above and beyond her job duties and qualifications, as any matter I have brought to her, she graciously has worked with me.I went into this whole situation with a crummy attitude, and felt renting this unit would be another hindrance somehow in my life.I believe, if not for the hospitality and integrity from both of these ladies, I still would be stuck in a state of despair.Renting from here has been a rewarding and beneficial step in my life. Ive turned that frown upside down, and for that, this space and these people should be commended.Thank you Public Storage. Tarin and Shanidra, you guys Rock!!!!!!!
Name: L**** A*****
Date: 2017-04-18 00:03:41
Rating: 5
Comment: I have two units here while I downsize for a transfer to the Carolinas. Tarin Perez who is the property manager went above and beyond the day I rented my second unit. My cat had wandered off as I moved in and the two of us spent at least half an hour calling and looking for her. I spend a fair amount of time here getting organized and Tarin is always kind and efficient with me and others as I have noted. The relief staff who rotate through the different sites are all as helpful as Tarin. I would recommend this site especially to anyone.
Name: d* l***** n************
Date: 2017-04-15 23:00:49
Rating: 5
Comment: Tarin is an excellent friendly kind hearted and responsible person. I am so happy to have been able to have her help me out. Its a pleasure to have her doing business with Me in every aspect including Public Storage.
Name: N**** R******
Date: 2017-03-07 22:54:36
Rating: 5
Comment: Very friendly service! Ben was very nice, answered any and all questions and made the experience easy. Moving is so stressful and most storage reps dont help the stress level.. i recommend THIS public storage the units are clean,the deal I got was great and the units are very large
Name: C***** J******
Date: 2017-02-27 23:00:39
Rating: 5
Comment: Friendly staff - Ben called that my unit wasnt locked so he locked it with company locks until I got there. Very helpful. Also Tarin is very helpful.
Name: J*** W***
Date: 2017-02-10 14:42:32
Rating: 1
Comment: Raised my rent from $258. to $300. Im done with public Storage. I work on your projects installing Hvac. Burlingame and San Jose. Corporate are not nice or good people. Im a foreman so a deal with them directly. If your looking for storage? Dont be fooled by there free first month! Terin is the assistant manager there who is totally awesome. They have to push there products to meet a quota. If is wasnt for Terrin. I would have been gone already. She is truly amazing yet for some reason they wont promote her to manager. Dont waste your time with Public Storage!!!!!
Name: V*** M*****
Date: 2017-01-11 02:41:53
Rating: 5
Comment: Krista was very helpful . I stopped in just to browse the prices but was very impressed by her professionalism and friendliness!
Name: K** H***
Date: 2016-12-30 20:39:38
Rating: 5
Comment: Tarin helped us change ownership of unit. While the paperwork was long and involved her patience and competence guided us through the process
Name: R***** B*****
Date: 2016-12-18 19:11:13
Rating: 5
Comment: It was very easy to reserve online and I received a phone call to schedule my move in time within five minutes of making my online reservation. Tarin was very helpful and made sure that the unit I selected would work for our familys needs. She made sure that the whole process was very easy and successful. The facility is very clean and has a great security system.
Name: L***** M*******
Date: 2016-12-14 23:04:15
Rating: 4
Comment: The onsite staff is amazing. Very personable and made me very comfortable having my belongings there. I feel the management could realize that there situations are not all the same. And maybe just try to work with specific situations. True, I am not in this industry I do not know all the inns and outs. So I might be speaking out of turn, but because I know my situation, in my time of need, after being there for almost a year, I was no one to them, the management I mean. Once again I am probably speaking out of turn. Thank you Tarin just for being you. I look forward to seeing you every time Im there!
Name: E**** O*****
Date: 2016-11-29 17:32:14
Rating: 5
Comment: Abraham at Public Storage was personable, informative and helpful. The facility is clean and well kept. The location is very close and convenient and the prices affordable. It was a very pleasant experience.
Name: b*** l******
Date: 2016-10-31 23:47:18
Rating: 5
Comment: I just move to this location 5 days ago & I dint know very good the employers but so far I talk to Tarin she is doing good service I didnt have the time to talk her more time & today I have the time & wasnt there is her day off.But was another employer Ciara I when to talk about that some lights dont work then she told me that public stores are changing led lights & that could be the problem she was very friendly & professional she remind me to one of the last manager of that property Ranae she move to another state.she is one of the best employer from all the bay area from public stores .Hello Ranae any where you are Ignacio.
Name: M**** F****
Date: 2016-10-02 14:09:30
Rating: 5
Comment: These is a great location, prices are lower then most. The girl at the counter her name is Tarin was so helpful she explained everything to me. She showed me the different size units. Tarin showed me how to use the gate, made sure I knew the hours to be able to bring things in and or check on my stuff. It had been a really long time that I rented a storage unit and Tarin made it seem so easy. Tarin is a very nice girl that cares about her customers.
Name: B**** P********
Date: 2016-09-21 11:30:11
Rating: 5
Comment: I rent a unit at this facility. It is very clean and safe. The place is under constant surveillance, and I dont think my items could be in a safer place. The manager Tarin. I set up with was professional, and so helpful, I normally would ask a question or two but in this case they were known to the facility is in a great location. I would recommend this place to any one in a heart beat. Easily the best storage facility in the area!
Name: S***** H*****
Date: 2016-09-09 20:28:33
Rating: 5
Comment: The location is well maintained and the unit I was looking to rent was very clean and ready for my stuff. Tarin was very courteous, friendly and took the time to explain everything in detail. I look forward to working with her throughout my storage experience.
Name: D**** C********
Date: 2016-08-29 18:23:00
Rating: 5
Comment: Sylvan Public Storage is by far the cleanest best managed facility I have ever used or visited. The staff and Manager are professional and dedicated to providing good customer service. We had 6 units at one time and can attest to the fact that the site is immaculate . If you are local and looking for the place to store items this is your place! Tarin will take good care of you.
Name: T***** G****
Date: 2016-08-11 00:12:09
Rating: 5
Comment: The staff over there are amazing, especially Kae!! She s wonderful and very willing to communicate in any way she can!Thank you!!
Name: j*** c****
Date: 2016-08-10 18:36:44
Rating: 5
Comment: I came into public storage today and i would like say that my experience was very excellent. Thank you Tarin I will be back.
Name: E*** B*****
Date: 2016-06-06 18:01:00
Rating: 5
Comment: Finally!! The best customer service ive found . I found answers to all my questions. Being a first time space renter i was pleasantly surprised with the time and friendliness of all the staff. I wholeheartedly recommend Public Storage as well as the great staff here at the Sylvan store.
Name: J**** J
Date: 2016-05-17 22:10:34
Rating: 5
Comment: Kae had been great the entire time Ive been a customer at this location. I recommend them to anyone.
Name: C**** M*******
Date: 2016-03-27 23:34:39
Rating: 5
Comment: The nicest people very sweet and ready to help with all of my needs. I definitely would recommend and on a another note I felt my belongings were safe. Great place
Name: L***** W******
Date: 2016-03-02 18:24:05
Rating: 5
Comment: If you need a great storage facility in Citrus Heights or surrounding areas, I highly recommend Public Storage on Sylvan Rd. Kae, the manager, is an amazingly friendly and helpful person. Shes also very thorough and professional. The location is very clean (even the bathroom), easy to get to and with little traffic passing by compared to other locations. You wont be disappointed!
Name: A********* B***
Date: 2016-02-07 03:44:41
Rating: 5
Comment: Costumer service was outstanding. Kae was a blessing. She went above and beyond to help us out. We thank you for taking your time to help us out. I recommend a raise!!! Thanks Kae.... Alex and Riz
Name: R******* R*************
Date: 2016-02-03 00:27:27
Rating: 5
Comment: Kae always kind and respectful. Her DM goes above and beyond to help me .Thanks to both of you.
Name: D***** D******** K****** T****** t* L**** A********
Date: 2016-01-04 00:22:43
Rating: 5
Comment: Kae, was extremely knowledgeable, efficient, and customer service oriented she explained everything about the property location and storage units in exquisite detail. I highly recommend Kae and this location even if it means traveling many miles from your location. The office, the bathroom and the property are all neat, clean and well organized.This location will not only remain my choice it will always remain my first choice thanks to Kae.
Name: L*** E*****
Date: 2015-12-02 18:58:51
Rating: 5
Comment: I just love the amazing staff, Kae and Ben, at this Public Storage! Not only do they give you the best deal they can but they truly care, and, go above and beyond to help you in any way that you need. Im always greeted with a big smile and kind word from Kae and Ben which, always makes my day, and knowing how busy they are either with a customer or checking units to make sure theyre secure, they always stop to ask about my day. I couldnt be happier! Thank you Kae and Ben for being so awesome!
Name: J*** V*****
Date: 2015-12-01 17:59:51
Rating: 4
Comment: I love everything about this specific location except Im NOT happy that the rent went up twice but my storage unit is perfect for me. The business hours are great. They open earlier and close later then my previous facility and closer to my home. Kae is wonderful! Very helpful, kind and considerate. She is also good to my daughter who recently secured a unit there. :)
Name: D******** A***********
Date: 2015-11-25 22:03:52
Rating: 5
Comment: Hi is use this pubic storage all the time and Kae is a great worker and she is so kind she will always help you with any problem with your storage. You should use Sylvan Road Public Storage it has friendly service,fast service.
Name: J******* C***
Date: 2015-10-10 18:47:21
Rating: 5
Comment: Kay was so professional, efficient, and friendly. She literally greeted us anytime we were at our unit during business hours. I highly recommend this location.
Name: A**** O*****
Date: 2015-10-09 22:27:14
Rating: 5
Comment: I really enjoy the caring attention I receive when I go in to pay my bill or go to my unit. Kay is ESPECIALLY very Sweet. I ALWAYS look forward to seeing her.
Name: L*** A*******
Date: 2015-10-07 21:33:20
Rating: 5
Comment: Very helpful and patient. Had a mover that was very impatient and Ben was so extremely helpful in assisting me in getting the storage locker and access for the truck. I would absolutely recommend them to everyone. Thank you Ben!!
Name: L**** O****** (***********
Date: 2015-10-03 23:57:05
Rating: 5
Comment: Staff Kae very friendly VERY helpful!!! Above and beyond helpful carrying items to our vehicle....wonderful clean area. I feel very safe storing our belongings here. Thank you!!!
Name: M****** J****
Date: 2015-09-22 20:34:21
Rating: 5
Comment: Been here awhile now every now and the whole staff has been very friendly and helpful. great customer services kae and all the other workers. are great highly recommend this location.
Name: G****** G*****
Date: 2015-08-22 20:54:58
Rating: 5
Comment: Kae rocks. Like an adopted sister she was always there, which in stressful times such as moving is appreciated. Even up to District manager. Staff is professional yet personal in understanding individuals situation. Thanks Kae n entire Sylvan rd. staff for making my move as stress less as you did.
Name: K*** G*******
Date: 2015-07-02 02:09:14
Rating: 1
Comment: I had a problem when I first rented the space. I changed my mind and wanted my money back but was told I couldnt get my money back. So I pretty much was forced to keep it. I was told that when another 5/5 was opened instead of a 5/10 that I had to keep that they would switch me and they did. Overall everything worked out. The facility is really clean and the staff are very nice. I would recommend this storage to others.
Name: D** R***
Date: 2015-06-30 22:57:58
Rating: 4
Comment: Clean and well-run. Good stock of moving supplies.I thought Ranae tried a little too hard to sell me the insurance. Homeowners or Renters insurance will cover these spaces.Didnt like the fact that they raised my rate two months after I moved in.Got a call from Kae after moving out telling me I had overlooked some furniture brackets left in the unit. Classy. Thank you Kae.
Name: T*** G*****
Date: 2015-06-09 01:06:16
Rating: 5
Comment: Kae is very helpful. She calls to remind me when my bill is due . Gracias!
Name: k*** k***
Date: 2015-03-25 02:40:35
Rating: 5
Comment: RaNae is always very nice every time I go in to pay my bill at this location. Anytime I have a question or need anything she is more then will to help me even though my unit is at another location. I would recommend this location to any of my friends who need storage.
Name: J****** F*******
Date: 2015-02-11 12:08:41
Rating: 5
Comment: Ranae is amazing! She is professional and courteous. Ive had three different size units at this facility over the past five years. She has made moving into each one easy and pain-free. She always goes above and beyond The call of duty to make sure that I am happy. Whether its in person or over the phone, she is always there to make sure that all your Storage needs are met. I highly recommend this particular Public Storage! (And Ranae 😃)
Name: R**** D
Date: 2015-01-23 22:13:03
Rating: 5
Comment: Needed a outside storage and went to this place at Sylvan. Ben the manager in charge was very helpful show me the different spaces one and two doors (10 x 10) explain me the contract and different services that you can have through them recommended insurance and packaging supplies that are best for my belongings. He did a great job and Im happy I went there to use their services. But its not all, couple of days later I went to finish to put in my rented space a little more stuff and I was having problem to remember my code, RaNae the Manager went out of the office to help me (I didnt have to ask for help) and welcome me as a new customer. Its pricy but WHAT A SERVICE!!!!!I really recommend this place 😀 Maria
Name: C******* H********
Date: 2014-12-23 07:08:00
Rating: 5
Comment: RaNae was very helpful in all the questions I had and helped me find exactly what I needed. She also directed me to a closer storage facility .. thank you
Name: D***** H******
Date: 2014-12-20 19:05:24
Rating: 5
Comment: I have been with Public Storage for years and to be honest with you the only reason I stay with the Sylvan Storage location is because of Renae... Working with Renae has always been extremely helpful and pleasant, which makes the costly fees more acceptable. Thank you Renae.....
Name: B*** H******
Date: 2014-11-21 01:14:55
Rating: 5
Comment: Great place to rent a storage, I,m always happy to rent here when i need more storage, great access hours, nice manager very helpful, thank you so much!
Name: J**** S*******
Date: 2014-11-12 21:47:17
Rating: 5
Comment: I have had a Storage unit at this location for several years, I have never had any concerns, the facility is very clean and Ranae the manager is outstanding...She is very pleasant to talk to, helps out in any way she can and remembers the customers by name....I would recommend this location for your storage needs.
Name: J*** W R**** I** (**** M**** A********
Date: 2014-10-23 04:31:52
Rating: 5
Comment: We have been renting from this location for over 2 years. The secure easy access has allowed our business to grow and been completely customer friendly RaNae and crew are great always willing to help out even with saving you money. Dont waste your precious time shopping for a storage see for yourself how secure spacious and friendly this location in Citrus Heights is Oh yea they have many size choices from small to super large thanks for reading my review.
Name: P******** M*****
Date: 2014-10-19 05:31:55
Rating: 5
Comment: OMG !!!! today I went from another storage company which charge me a lot more than it suppose (got really angry) and decide to try this public storage place and I was impressedof the fast service and really nice atention of the manager Ranae she was just 100% helpfull and fast, really really will recommend this place they made mi day :)
Name: M******
Date: 2014-10-14 02:24:06
Rating: 5
Comment: Ranea, was wonderful always greeted us when she saw us and would give me a friendly reminder call if I forgot to make my payment. The property is in a good location, and the unit we had was great.
Name: P*** H*****
Date: 2014-10-08 19:12:09
Rating: 4
Comment: I like the courteous, kind, helpful and knowledgeable staff! Its clean and close to where I live. A little pricier than I expected, but still less than most other storage places.
Name: K****** N*******
Date: 2014-10-02 05:21:21
Rating: 5
Comment: They are pretty awesome here and are focused on the best outlet for the customer. They are not focused on profit, theyre focused on the satisfaction of the people who rent out storage facilities. They are also very flexible, if you are moving storage facilities you dont have to be out by tomorrow, theyll work with you based on your schedules and try to help you within reason. If youre in need of a storage facility then this is the place where you should be headed!!!!!!! What are you waiting for?!
Name: V***** F****
Date: 2014-09-11 17:46:22
Rating: 5
Comment: This is the best place. We have had units in this place off and on for a long time. We continue to come back because we get great service. Renae is the best! She takes care of us very well. Any questions, we just ask her. She is really helpful when trying to decide what size works for us at the time. It is always clean and Renae goes out of her way to be helpful. Great service Renae. thank you
Name: D***** M*********
Date: 2014-09-08 05:11:31
Rating: 4
Comment: I have got to say Ranae made my dealings with Public Storage easy and pleasant. She went out of her way to help me when I first moved in and when I moved out.
Name: P******* M*****
Date: 2014-08-24 20:04:46
Rating: 5
Comment: Ranae is a life saver! During my mad summer rush of where to put things before my mother-in-law, kids and grandkids came in for a long visit, she was able to show me a few different options of units that were available. The prices were great, the location was clean, secure and easily accessible. Check in and check out were a breeze. I would highly recommend this location to family and friends.
Name: S**** G******
Date: 2014-08-21 20:55:57
Rating: 5
Comment: Rene the store manager does a wonderful job!She postponed going to lunch so I didnt have to wait until she returned to rent my unit.I would highly recommend her location to all my friends.
Name: V**** L******
Date: 2014-07-31 17:53:38
Rating: 5
Comment: Hands down the best storage company I have ever used! The facility is extremely well taken care of and very clean. The staff is amazing! Ranea always goes out of her way to accommodate our needs and we appreciate her very much! 5 stars for sure!
Name: d**** r*******
Date: 2014-07-24 01:43:21
Rating: 5
Comment: Hello everybody! if your looking for a place to store your prescious belongings, or your household goods, or just a place to store things to take out, put back, this is the place! I showed up here looking for a storage unit and Ranae, ( the awesome manager) showed me a couple of units, ( and i have to say, this place is very clean!) and gave me my options on what i was asking for. Ranae was very helpful, kind and friendly. I will be renting here for awhile!!Thank you Public Storage, Ranae for a great experience!
Name: J***** M******
Date: 2014-07-23 22:44:19
Rating: 5
Comment: This Public Storage is all about Renae. She is so very helpful and easy to work with in all aspects: calling to remind me when payment is due, expedited help getting locks cut, tools when necessary, and just a very friendly attitude in general. Whatever you need, she will find a way to help.The storage facilities are clean and what youd expect. The gate can be a little hard to maneuver if you have a big truck or are towing something, but with a little patience it can be managed. (Im sure Renae would be happy to help but Ive never needed it.)5 Stars!
Name: J** F*******
Date: 2014-06-10 04:30:59
Rating: 5
Comment: I rented a storage unit when my parents moved from their house to a seniors apartment. RaNae was very easy to deal with and was looking out for my interests as a customer, ensuring I got the right size unit and that the payment was setup properly. The property is always clean and neat. They actually check the locks periodically to ensure your unit is locked up correctly. I would highly recommend this PS storage location.
Name: J** S****
Date: 2014-06-07 01:24:21
Rating: 5
Comment: They have always been so attentive and considerate. Never have any complaints. The facility is always clean and easy to access. Keep up the good work Ranae!!!
Name: J** S********
Date: 2014-06-06 16:29:33
Rating: 5
Comment: Jyll was a pleasure to deal with, she gave me all the proper information i needed to make our transition a lot easier, she later helped us with some paperwork issues we had for insurance. i would recommend her any day, thanks again Jyll
Name: K******* F*******
Date: 2014-04-25 18:30:17
Rating: 5
Comment: I am in the process of moving and went into this location for some help. I spoke first to Jyllian and she was extremely helpful. She took time to help me determine what size storage unit I would need and then helped me pick out all the packing items needed to help make my move easier. It was so refreshing to go into someplace and get such great customer service. I have been renting at this location for several years and the manager Ranae has been wonderful. She is now helping me move from a small unit into a bigger one and has been going out of her way to make sure my move works for me. Highly recommend this location.
Name: J*** U*****
Date: 2014-04-09 10:46:09
Rating: 5
Comment: My family and I have used this site for many, many years. Ranae takes care of us, and the property, as you would expect at the most professional level. I whole heartedly recommend the Public Storage on Sylvan Road.
Name: K**** C*******
Date: 2014-03-31 00:21:54
Rating: 5
Comment: I have rented a unit for the last eight or nine months at this location, which is very near to where I work. I was asked to share my experience on Google when I was in the office paying my most recent bill. Of course I told her Id be happy to. I had a very simple move in process and wasnt overcharged with that promo $1 first month. I actually got the advertised price even when I discovered that I needed a larger unit than I had requested over the phone. I love that I am able to pay my bill online (which I usually do). And I like that when I am there in person, the office gal remembers who I am. That might also be because she sees me walk past the business on a regular basis :) I have received nothing but the best customer service here.
Name: C*****
Date: 2014-03-11 22:18:20
Rating: 5
Comment: This is one of the best public storage location I have ever beenthe manager is a great person really helpful and this is the location most clean and well organized I have ever been to !!!!!!!
Name: B**** C*******
Date: 2014-02-21 19:48:08
Rating: 5
Comment: Hi my name is Tina E. and I love this place and the people who run it. Ranae and Ben are awesome, always prompt service, and very concerned about your stuff and always making sure you get the best service. Every time I go to my storage space the facility is always very clean, and Ranae is on top of her game. This is the best storage facility Ive used, and I will never go anywhere else if I ever needed to store anything again. The thing I love most about Public Storage is the people who work there, and Ranae is truly one of the most exceptionally nicest people Ive ever met, who takes her job seriously and makes you feel like she honestly cares about you and your needs. When I first called to check on space and price, she gave me the best deal she could give me, and the best ideas how to store my stuff. Every time I go in to get something from storage or pay my bill, Im always the for more than a few mins talking to Ranae, who knows everyones name, and cares about who you are. This is honestly the best customer service experience Ive ever had.. I would definitely recommend it to everyone who needs a storage sight.. My name is Tina E. and im using a friends computer..
Name: M* S*******
Date: 2014-02-20 18:00:24
Rating: 5
Comment: This particular location has the cleanness storage..it has been keep up very well and very clean. Ranae has been very helpful and professional and greeted me with a smile. I will recommend this storage place at Sylvan road to anyone. thank you again to Ranae
Name: J** M**********
Date: 2014-02-12 19:50:44
Rating: 5
Comment: Wonderful staff. RaNae went out of her way to help me into a smaller unit. Alway greeted with a warm hello, and how am I doing. Location is alway clean and in nice shape. Doesnt look worn out, paint is nice and crisp, and looks up to date. Would recommend to others. Jim
Name: v****** s*******
Date: 2014-01-31 17:36:44
Rating: 5
Comment: This particular location has the best stuff..Linda has been helful,and greeted me with a smile, and storage property was very clean. I will Recommend this place at Sylvan Road to anyone....Thank you again.MjS
Name: j***** c********
Date: 2014-01-25 19:05:44
Rating: 4
Comment: All I know is Ranae is awesome she is always extremely helpful and polite when I ask her for help. She also gives me a reminder phone call before my due date for rent. Thank You Ranae!!!
Name: J******* A****
Date: 2014-01-19 21:38:47
Rating: 5
Comment: Renae was very helpful. She called customer service for us because we were having trouble making a reservation on the website. we wanted the reservation price and she was able to help us get it. it was kind of her to go out of her way to accommodate the more comfortable price we can afford. thank you very much
Name: I**** F***********
Date: 2014-01-10 21:44:26
Rating: 5
Comment: Ranae and Ben were very helpful and accommodating to my ever changing needs. They were both very easy to work with, the property is always clean, access hours are great. I would recommend Public Storage on Sylvan Rd to any one.
Name: J******* G********* J*****
Date: 2014-01-01 04:10:42
Rating: 5
Comment: I highly recommend this Public Storage, the staff on the phone was very efficient & polite when I first called for information about fees & sizes. Called at a great time (middle of December) and was given a winter rate special discount. Which was for sure needed at this time especially. Ranae was very polite and helpful with helping us with all our needs.
Name: T** G** B****
Date: 2013-12-15 23:33:25
Rating: 5
Comment: I have rented storage units a couple of times in my life but what makes this one stand out is the staff. They go out of their way to help there customers with any issue. Renee was great in service and flexible in your needs. I recommend this storage unit place to anyone.
Name: K******* L********
Date: 2013-12-01 01:37:16
Rating: 5
Comment: The team here is outstanding! Ranae handled our transaction. She was very helpful & answered all of our questions. She informed us of the best way to keep our stuff from getting weathered (as this unit is not at a controlled temperature) and gave us some other helpful hints. I would recommend this property to any and everyone! Thank you Ranae!!!
Name: E***** S********
Date: 2013-11-13 19:08:21
Rating: 5
Comment: Nice storage facility. Clean & well kept. Great service - Renae is wonderful. I would highly recommend.
Name: C**** W*********
Date: 2013-09-17 17:14:31
Rating: 5
Comment: This is a wonderful storage facility. The units and the grounds are extremely clean. The staff is so helpful. RaNae is wonderful to work with. I would highly recommend this storage facility to friends.
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