Public Storage
Address: 171 S Arroyo Pkwy, Pasadena, CA 91105, United States
Phone: +1 626-765-4675
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, Credit cards,
Phone: +1 626-765-4675
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, Credit cards,
Category: Self-storage facility, Automobile storage facility, Boat storage facility, Moving supply store, RV storage facility, Storage facility
Rating: 4.9
Site: https://publicstorage.com/self-storage-ca-pasadena/40.html?pspid=pslocalsearch
Worktime:
Rating: 4.9
Site: https://publicstorage.com/self-storage-ca-pasadena/40.html?pspid=pslocalsearch
Worktime:
| Day | Time |
|---|---|
| Monday | 9:30 AM–6 PM |
| Tuesday | 9:30 AM–6 PM |
| Wednesday | 9:30 AM–6 PM |
| Thursday | 9:30 AM–6 PM |
| Friday | 9:30 AM–6 PM |
| Saturday | 9:30 AM–5 PM |
| Sunday | 9:30 AM–5 PM |
Name: B***** W*****
Date: 2024-06-27 21:16:56
Rating: 5
Comment: Max was very helpful on getting me my unit! Great customer service! Thanks Max!
Name: M***** M******
Date: 2024-06-09 18:00:17
Rating: 5
Comment: Hi, I just wanted to take a moment to share my personal experience with using Public Storage at 811 Bookman Rd in Elgin, SC. The customer service that we received from Ms. Sheliah was amazing. She was very helpful, patient and knowledgeable to all of our needs and concerns. She made the experience with using the storage unit with this company at this location really great. If you are looking for a great storage facility, you may want to try this one it was very clean and we felt safe leaving our belongings at this facility. Also, if you get a chance to work with Sheliah you will surely be impresses. She truly cares and is passionate about what she does. Thank you.
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Name: T***** L****
Date: 2024-06-08 22:56:43
Rating: 5
Comment: I was in a panic today because I couldnt get the gate code box to work. I went to the office and Sipi and Nick helped me figure out what I was doing wrong. They were super helpful and very patient with me, which I really appreciated. They definitely saved the day for me.
Name: A**** T*****
Date: 2024-06-05 22:27:07
Rating: 5
Comment: Minerva was very extremely patient with me and she showed me the unit and she was good at explaining everything from hours to the service I was going to come back and rent later on but she made it so comfortable and made me well secure of wanting to rent with public storage and she had an excellent attitude . And she went above and beyond to explain everything by detail
Name: A***** V********
Date: 2024-05-30 19:12:16
Rating: 5
Comment: It will very nice to consider pay your employees triple their regular pay on ALL holidays, since they work so hard.
Name: B** S***
Date: 2024-05-25 14:20:00
Rating: 1
Comment: ROBBERY! I GOT BROKEN IN!! THEFT! MAY 23 i was notified someone broke into my indoor unit and stole my personal stuff!!! Terrible lock and security system! And of course they refused to share with me video footage or even file a police report. THIS WAS AN INSIDE JOB!!! 100%!!! It took me 10 hours to get hold of someone there to meet me and all they did was move whatever left into another unit!! BEWARE!!! LOCATION 7435 W. Sahara Ave, Las Vegas!
Name: O**** F*****
Date: 2024-05-12 00:00:38
Rating: 4
Comment: This place was chosen because of convience it literally is across the street from my new apartment and around the corner from where we use to live. There was one small issue with a worker but it has since been resolved.
Name: D****** L********
Date: 2024-04-21 05:44:06
Rating: 5
Comment: Just moved location from Public Storage by Pecten Ct/Watson Ct to the one in Dempsey Rd. When I first inquired, I met the manager named Angel. She showed me some units to see how much space I really needed and set it all up for me so I can move in easily. Angel made it a breeze! She was very accommodating and enthusiastic! Loved her vibe while I was inquiring. She also keeps the compound well kept and clean which is really great. My previous public storage wasn’t as clean and the gate was always malfunctioning.
Name: S*** H******
Date: 2024-04-16 14:30:40
Rating: 5
Comment: Great location great staff! Was sad when Linda left but the new guy Zack is pretty awesome too!
Name: A B*****
Date: 2024-04-15 15:35:10
Rating: 5
Comment: Troy was amazing, made the whole experience very easy! Hes the best
Name: Z*** T*****
Date: 2024-04-14 13:18:14
Rating: 5
Comment: Jazz was knowledgeable, concise, quick, and polite. 10/10 experience. The facility is also nice.
Name: R H
Date: 2024-04-11 23:12:00
Rating: 5
Comment: I have been renting storage for my things and recently needed more. The facility is 3524 Stoll Rd in Olympia, WA.I was greeted by Lindsay the manager and she was so helpful polite and knowledgeable of what I needed. I choose the one she suggested and everything went well with plenty of room.This lady was very professional and Public storage has a great employee there.Great job Lindsay
Name: A***** W*******
Date: 2024-04-11 21:26:26
Rating: 5
Comment: I called Rebecca and Chelsea the awesome duo! They assisted me with securing the proper storage needed to store my items. They were very pleasant, respectful and courteous. Most of all, they were very patient with me in helping set up my public storage app along with explaining how everything works. You guys are the bomb!
Name: B*** S*** L********** & C*********** L**
Date: 2024-04-11 16:55:41
Rating: 5
Comment: I had an employee named Taylor who helped me out. He was very kind and gave me very very useful information about the services they provide.
Name: K**** A******
Date: 2024-04-09 15:23:07
Rating: 5
Comment: The 4343 York Road Location in Baltimore has the best customer service! Both ladies were kind and efficient from start to finish. Alejandra was like my personal storage real estate agent, so patient, thorough and informative. ☺️Their prices are also very competitive. Im glad I decided on this well maintained location! Top tier experience.
Name: P** D****
Date: 2024-04-07 01:20:25
Rating: 5
Comment: Angela is an absolute superstar! You will not find this level of customer service anywhere else! Not only did she answer any and all questions she actually took the time to listen and find us the absolute best value for our storage/rental needs.
Name: T**** S*******
Date: 2024-04-06 19:11:18
Rating: 5
Comment: Extremely helpful! Walked me through each step and was very thorough and up front with everything. To top it off the professional was getting ready to leave to another property and stayed longer to help me and never rushed a step. Above and beyond service!
Name: D****** K*****
Date: 2024-04-04 16:39:22
Rating: 5
Comment: LaShana made the procees smooth as silk! She was knowledgeable, courteous and the process was done expeditiously.
Name: B***** K****
Date: 2024-04-03 18:21:30
Rating: 5
Comment: I recently had the pleasure of dealing with Debi, the Manager at Public Storage and I cannot speak highly enough of her exceptional customer service skills. Debi went above and beyond to assist me with my storage needs, demonstrating a genuine willingness to help and ensuring that all my questions were thoroughly addressed. Her professionalism and friendliness made the entire process smooth and stress-free. I highly commend Debi for her outstanding service and would strongly recommend Public Storage in Osprey to anyone in need of storage solutions.
Name: B**** B*****
Date: 2024-04-03 16:10:07
Rating: 5
Comment: My rental unit experience was effortless and informative. Amber was very knowledgeable and helpful, answering all of my questions along with offering different pricing options for the unit I chose to rent.
Name: J****** H*****
Date: 2024-04-03 08:19:25
Rating: 5
Comment: I needed a storage unit asap. Diana was amazing…kind and eager to help (and I came in right before she was to go home for the day) Most people would have been annoyed! I highly recommend public storage on Williamson Road in Mooresville, North Carolina. And I definitely hope you get to deal with Diana! Clean and efficient!
Name: E*** C****
Date: 2024-04-02 22:29:48
Rating: 5
Comment: Michael helped us move into the space and made the experience flawless.
Name: E* S*****
Date: 2024-04-02 10:56:33
Rating: 5
Comment: Public Storage Conway SC Hwy 501, Tammy provides great customer service! Very professional in all aspects, passionate about her work and friendly/personable as well!
Name: B****** R****
Date: 2024-04-01 22:35:33
Rating: 5
Comment: Nick was so helpful to me today . I’d had problems with my app cuz I have two accounts and he patiently guided me through the process so that I’m now able to enter my storage unit without any manual access. Plus, he’s got a great personality. Thank you Nick!!!!
Name: M******* K*****
Date: 2024-04-01 19:59:12
Rating: 5
Comment: Best storage location ever been. Parvin was outstanding! Great customer service with a smile! Thanks Parvin for the 5 stars service 🙏
Name: T******
Date: 2024-03-30 17:35:01
Rating: 5
Comment: Ashley was awesome. Explained everything I needed to know and the storage unit is the perfect size and indoor to keep my things protected from the weather. Thanks again.
Name: A***** N****
Date: 2024-03-29 17:28:00
Rating: 5
Comment: The Rep was Courteous and very Informative. She went the extra mile to make sure I had everything I needed and all my Questions answered.
Name: M***** B****
Date: 2024-03-27 22:12:51
Rating: 5
Comment: Well just have to say Public Storage will be my go to storage from now on, and I had my belongings at Life Storage and am unhappy. So if you need to store your belongings go see La Tyra t Public Storage at 13300 Hempstead Hwy she was the best and so helpful. Thank you so much La Tyra.
Name: W**** E****
Date: 2024-03-27 00:17:22
Rating: 5
Comment: I rented a storage unit today at the Public Storage on 501 in Conway today and was helped through the process by Tammy. It was a very pleasant experience, and she was very helpful and professional making it a smooth and easy experience. Not only did she show me different units, but she helped me set up App as well as making sure my code was correct and working. It is also nice to know there are real people present in the office to help with any issues you might have. Thanks again Tammy..
Name: T***
Date: 2024-03-25 18:02:05
Rating: 5
Comment: Nicole is Amazing!!! I am so happy she assisted me and my family during the whole process of obtaining a unit at the W Babylon location. We were limited with time and I was having such a rough time trying to find the right unit for our belongings. But Nicole literally saved the day and made our experience extremely smooth, thoroughly explaining everything I needed to know. Thank you Nicole for your amazing customer service. Keep up the good job. I will definitely recommend you to my family and friends.
Name: C******** L****
Date: 2024-03-24 16:41:02
Rating: 5
Comment: Shannon was knowledgeable, friendly and helpful when purchasing my storage unit. She knew all the answers to my questions and made sure I received the best pricing available. I’m very happy with the service, cleanliness and location of this Public Storage and cannot wait to continue being a customer in the future. Thank you Shannon!
Name: C****** N
Date: 2024-03-24 16:32:00
Rating: 5
Comment: Wes was amazing! He was very happy and professional. Great person to help people with their units.
Name: r**** g******
Date: 2024-03-21 21:05:42
Rating: 5
Comment: Stacey was absolutely amazing and patient as I needed assistance with every step and she made a difficult move, end with a peaceful touch. Thanks again.
Name: E**** S*****
Date: 2024-03-20 03:18:28
Rating: 5
Comment: The staff was very helpful. They gave me a great deal on a climate controlled unit that was in a great location.
Name: J*** J****
Date: 2024-03-19 16:39:24
Rating: 5
Comment: Kristie was extremely helpful and guided me to choose the appropriate unit. She was very knowledgeable and professional
Name: M****** M****
Date: 2024-03-17 22:12:10
Rating: 5
Comment: Unbeatable price, space, and service! Brand new beautiful, squeaky clean, public areas & unit. Love my unit! Kaethes customer service was impeccable. She ensured entry code and everything worked. Hope I spelled her name correctly. She made my day! Couldnt stop thanking her.
Name: S**** B***
Date: 2024-03-17 10:44:44
Rating: 5
Comment: Greetings, it is with great joy that I drop feedback on my experience with this young man (Arrington). It was pouring down raining and this young man assisted me with completing my rental agreement. He ensured all my questions were answered and made sure I knew the ends and outs of the storage facility. It was a pleasure speaking and interacting with him during my visit at the Camp Bowie West location. He made sure I was taken care of during my visit. This young man is a great asset to the company and he has great 😊 customer service skills. Thanks for all your help in ensuring I was able to complete my new account activation and I am proud to say thank you young man! Keep up your hard work, as it was a pleasure working with you! 😃
Name: M****** B******
Date: 2024-03-17 08:10:16
Rating: 5
Comment: Fantastic service with the staff. Clean well lite and secure storage. Just what we needed. Thanks a bunch.Michael
Name: M****** R********
Date: 2024-03-16 20:17:13
Rating: 5
Comment: The manager Juan was very informational. And I really appreciate that he took the time to show me the space before I could make my decision on it.
Name: M**** T***** V******
Date: 2024-03-16 01:29:38
Rating: 5
Comment: James was great! Hes knowledgeable and friendly. He gave me a tour of the storage location, showed me the entrances/exits, he noted the security procedures that Public Storage takes and provided me all the information I needed to have a successful move. He got my information processed in a timely manner and walked me through each step letting me know my responsibilities and the responsibilities of Public Storage. It was a pleasant interaction that helped our family during a busy move.
Name: J B****
Date: 2024-03-16 00:40:54
Rating: 5
Comment: Kelly at Golden Valley was superb. Made everything easy for me and knew all the details involved. A+!
Name: D***** A*******
Date: 2024-03-13 21:40:46
Rating: 5
Comment: I worked with Maritza setting up my account and she was great. Maritza was very cordial and knowledgeable. I look forward to working with her going forward. I feel like Im in good hands.
Name: E**** R****
Date: 2024-03-12 18:02:39
Rating: 5
Comment: This place awesome I needed to get a bunch of information updated at the office and I was in a hurry.. theyre representative Sipi took everything so quick and basically made my day! This is the place you want to rent.
Name: C********** M****
Date: 2024-03-12 02:28:37
Rating: 5
Comment: Diana was very helpful and resourceful! I’ve rented here before and she is SOOO awesome. I’ve been here twice and still here, she definitely needs a raise🙂
Name: M****** B******
Date: 2024-03-11 20:08:48
Rating: 5
Comment: Ms Vanetta at the Storage on Cane Run was very very a help to me if it was up to me she deserves a raise i would highly recommend her to the Public.
Name: R**** H********
Date: 2024-03-11 01:01:55
Rating: 5
Comment: Mike Skaff, current mgr. at my PS location was absolutely the best help and customer service person I have experienced in almost 14 years of doing business there. He worked with me in finding the best needs for a second unit and got me the best deal available, all this after squeezing me into his already booked day of appointments. He is very personable and attentive, making you feel like youre the reason he is there. I hope PS corporate takes into account that successful business is all about great customer service with people like Mike.
Name: I***** B******
Date: 2024-03-10 23:59:54
Rating: 5
Comment: I met with representative Paul at the Lake Under Hill Public Storage location. Initially, I had a storage space in mind, but after speaking with Paul and obtaining his advice he informed me I wouldn’t need a storage of that size for the amount of items I want to store.Paul was friendly, welcoming and knowledgeable. I am so grateful he took the time to show me around the storage space and very please with the affordable monthly payments.Thank you Paul for your great customer service.
Name: J**** C******
Date: 2024-03-09 23:05:14
Rating: 5
Comment: My buddy told me go over to the grand river location and they will take care of everything, customer service is great, fast and efficient.Head over there for all your storage needs
Name: j****** l*****
Date: 2024-03-09 21:42:04
Rating: 5
Comment: I rented a storage space at the Beulah Church Rd location. Rick is very helpful, knowledgeable and gives me great customer service every time I go there! Hes the best!
Name: K** Y*****
Date: 2024-03-09 17:14:08
Rating: 5
Comment: Linda was great at her job! Very friendly and helpful.
Name: N*** B*******
Date: 2024-03-08 16:37:15
Rating: 5
Comment: Peggy was friendly and efficient.
Name: A***** S****
Date: 2024-03-07 20:36:47
Rating: 5
Comment: I have used this location on at least six occasions. Never disappointed, good price & the office manager, Nancy is fantastic! Knowledgeable, helpful just all around great.
Name: J* B******
Date: 2024-03-06 19:21:30
Rating: 5
Comment: Wendy was exceptional in her presentation. My daughter-in-lawand I enjoyed talking with her and making arrangements for the rental of a space. She is an A-One employee.
Name: D* P**** L**
Date: 2024-03-06 17:47:16
Rating: 5
Comment: The manager Laurie she so amazing & helpfulI dont ave words to used to express her, she is more than excellent.
Name: T** D*****
Date: 2024-03-06 17:39:26
Rating: 5
Comment: Very positive experience…The manager of the San Pablo/Beach Blvd facility ( Coleman) is very helpful… checking in and out!Clean facilities!
Name: M****** K******
Date: 2024-03-04 20:33:37
Rating: 5
Comment: Great experience working with Emily ! She made the process seamless. I made a reservation online and took no time at all to get my unit! Well done !
Name: G J******
Date: 2024-03-04 19:50:50
Rating: 5
Comment: Very great service from the representative Elizabeth. She very helpful and answered any questions I had.
Name: G*** V******
Date: 2024-03-04 17:26:19
Rating: 5
Comment: Ashley M. was SOO helpful! We had an excellent experience. She was patient, knowledgable and helpful through the decision making process around which unit would be best for us. HIghly recommend!
Name: c****** h******
Date: 2024-03-04 15:07:31
Rating: 5
Comment: I was scrambling at the last minute to find a storage unit to unload into. Even though it was a Sunday, the representative was on-site, helped me through the process and made sure the unit was clean. Excellent service.
Name: O****** S*****
Date: 2024-03-02 19:14:51
Rating: 5
Comment: I had a very good experience and customer service from Samina. She was very kind and helpful in assisting me in finding a new 5x10 storage space as my prior storage space contract was coming to an end. Thanks to her I was able to get a better deal as well!
Name: T***** D*****
Date: 2024-03-02 00:37:55
Rating: 5
Comment: Cheryl was awesome! I can’t recommend a better long term storage option in the area. Thanks for making the move in process easy
Name: C*****
Date: 2024-03-01 23:08:01
Rating: 5
Comment: Jennifer was awesome!! She helped me get set up and started and everything was easy and thorough.
Name: A***** M*****
Date: 2024-03-01 20:48:20
Rating: 5
Comment: Rick was absolutely wonderful and very thorough throughout the process. He made every step easy to understand and I am looking forward to using the space.
Name: J**** S*******
Date: 2024-03-01 15:46:13
Rating: 5
Comment: Pauline was amazing and was very helpful! 10/10 would recommend. Just ask for Pauline!
Name: C******** B*****
Date: 2024-02-29 19:19:23
Rating: 5
Comment: The facility is a little run down and could use some updating however the customer service I received was exceptional. Jill went above and beyond to make sure I was taken care of.
Name: D**** E******
Date: 2024-02-29 18:16:48
Rating: 5
Comment: Mary was excellent today during my visit. Her customer service skills were giving outstanding services. Would recommend and visit this location again. 😁
Name: C********** F******
Date: 2024-02-28 16:08:25
Rating: 5
Comment: I have to say I received the best customer service from Latoya at the Public Storage Brickell location. She was extremely knowledgeable, efficient, and above all very friendly. Employees like this make me proud to use Public Storage for all my storing needs. Thank you!
Name: m****** a*******
Date: 2024-02-28 00:43:54
Rating: 5
Comment: The best storage rental place I’ve ever rented from. The managers Nick and Sipi are very pleasant, helpful and provide excellent customer service. I would defiantly recommend this place for storage rental to everybody. You won’t regret it.
Name: H***** P******
Date: 2024-02-26 19:01:22
Rating: 5
Comment: This is a very clean and well managed storage complex. The staff person, Felica, who worked with me was very professional and helpful. She made what might have been a stressful situation go smoothly. Her calm and pleasant demeanor makes her an asset to this facility.
Name: M****** B*********
Date: 2024-02-25 22:17:51
Rating: 5
Comment: I just changed storage facilities today and I’m now at Public Storage. I’m very glad I did! Audrey was a wonderful help in getting me set up! At my former place there was no help offered and no concern that I was leaving because of poor customer service. Audrey was a breath of fresh air!!
Name: J*** C*****
Date: 2024-02-23 03:25:23
Rating: 5
Comment: Angie is the best!!! She was quick and efficient and go me going fast!!
Name: B B
Date: 2024-02-21 16:31:33
Rating: 5
Comment: Olga was very professional, informative, and helpful throughout the process. Nothing could be easier. Reserved the unit online, toured the unit, and finished up at the front desk -fifteen minutes round trip. I highly recommend.
Name: R**** S****
Date: 2024-02-21 14:40:21
Rating: 5
Comment: Jon was very helpful. We found a space that works great for me and guided me through the rental process.
Name: M****** S****
Date: 2024-02-20 18:40:30
Rating: 5
Comment: Just rented a locker. Rita was very, pleasant, knowledgeable and helpful. Looking forward to using the unit.
Name: c****** c*****
Date: 2024-02-20 18:18:11
Rating: 5
Comment: I just rented a unit and I’m pleased to have the opportunity to offer my comments. Staff were amazing, a special 2 thumbs up to John and Jasmine. They took me around and they both were excellent providing me with answers before I could ask the questions. Top notch customer service. The storage location easy to access and clean and affordable. Thank you team. Candice
Name: E****** B**
Date: 2024-02-19 05:35:27
Rating: 5
Comment: They pay atention to my request, and bring a good service, if you need storage, then come this store,
Name: E*** E*****
Date: 2024-02-18 03:25:19
Rating: 5
Comment: My wife and I stopped in to get information on a storage unit. Cheryl assisted us by showing us available units. She was extremely professional, courteous and friendly. We decided to go with Public Storage and looking forward to seeing her in the future for any needs. Definitely recommend seeing Cheryl for any storage needs. Very clean storage facility.
Name: K*** B*********
Date: 2024-02-17 22:30:52
Rating: 5
Comment: Mike was so great with setting up my storage unit! Great move in experience
Name: A**** K*****
Date: 2024-02-11 23:02:27
Rating: 5
Comment: Tracy M. Was absolutely helpful in finding the right size unit for my needs. Very nice and knowledgeable.
Name: m****** j******
Date: 2024-02-10 23:19:01
Rating: 5
Comment: I live in Richmond and will always use this location. Great service started with Ms. Natalee now continuing with Ms. Yolanda.
Name: S** A****
Date: 2024-02-08 19:34:02
Rating: 5
Comment: New customer. The front desk, Sherita, was very pleasant to work with and very adept at walking me through the process of getting keys, insurance and auto payment set up. Good to go…. Thanks Sherita!
Name: A**** G*****
Date: 2024-02-07 22:00:15
Rating: 5
Comment: Aimee was great! She was quick and knowledgeable. Had me in and out, and all set up before I walked out the door! Absolutely amazing service!
Name: R*** E*****
Date: 2024-02-07 21:13:44
Rating: 5
Comment: I was going to go to another location but they were not able to accommodate me. I drove to the Aledo location and it’s been nothing but a great experience. Justin has been nothing but helpful and answers all questions I had. We even talked about his family and past being a marine. Super genuine guy and makes you feel like your stuff is secure and it’s a family place. He went above and beyond in my book and I am happy to be doing business at this location. Thank you.
Name: L***** B******
Date: 2024-02-05 21:26:10
Rating: 5
Comment: Just rented a unit and Jeff was awesome. Vincent was also helpful and the customer service that was provided was wonderful!! The facility is so clean, the restroom was not only clean but smelled great! Really really happy picking this location for my storage needs.
Name: T***** M*****
Date: 2024-02-05 20:50:16
Rating: 5
Comment: Joyce did a fantastic job. Helped locate a unit close to the elevator and both ladies were very friendly! Thank you Joyce!
Name: V****** G********
Date: 2024-02-05 18:41:46
Rating: 5
Comment: Shannon @ the North Miami Public Storage was very helpful and fast. She really knows how things run there and I felt very comfortable working with her to get my storage space. Thanks Shannon! 😊
Name: t****** b*********
Date: 2024-02-04 20:19:38
Rating: 5
Comment: Stopped in to see the new facility and see if it was worth switching units as this new facility is much closer to where we live. Upon our arrival we were greeted by a super friendly Tammy. She answered all of our questions, showed us the units and how to access the gate. We signed on immediately. Now if only Tammy could work at all the businesses up and down 501 our days would be so much better. Thank you for a wonderful encounter today. 😁
Name: D** T******* I** �****** H**** H***
Date: 2024-02-02 19:26:00
Rating: 5
Comment: The online rental is quick and convenient. When we arrived at the storage location we were greeted with a smile, friendly, knowledgeable and professional service! The units are very clean and cool. We were totally impressed. Joe made the experience simple and easy! As a business owner myself, I would hire Joe! He is one of those WOW employees.Thanks Joe and Public Storage
Name: N*** K******
Date: 2024-02-01 19:32:25
Rating: 5
Comment: Excellent service @ this location with kindhearted Manager NICK n SIPILOVE THIS CLEAN CARINGPUBLIC STORAGE!
Name: M********
Date: 2024-01-31 23:23:56
Rating: 5
Comment: Signing up was a breeze, and both Howard and Tina were very helpful, making the process easy and seamless. Highly recommended!
Name: M*** D**** M****
Date: 2024-01-29 22:38:16
Rating: 5
Comment: Allen, and his teammate, Donna, were great to resolve a unique situation with obtaining and renting our unit. They solved a small problem to our satisfaction with professionalism and ease. If I ever need another unit, I would consider them first.
Name: J***** S****
Date: 2024-01-29 20:43:17
Rating: 5
Comment: Pam was so wonderful and knowledgeable on helping pick rhe storage unit for me and highly satisfied with you service and I would recommend anyone to use public storage on Myatt Drive
Name: V***** G**********
Date: 2024-01-29 18:37:55
Rating: 5
Comment: Diana, the property manager, did an excellent job onboarding me. If I owned a company she would be 1st hire.
Name: P**** B****
Date: 2024-01-23 11:56:59
Rating: 5
Comment: Great experience, Carolyn was very helpful showing the unit and describing the registration process clearly. The unit was spotlessly clean and the move in was painless.
Name: J***** H*****
Date: 2024-01-23 00:31:19
Rating: 5
Comment: Went in to get a visual ideal of what the spaces look like and what access would be like. Kahekili was very helpful from the start and gave us a tour of the various storage sizes and locations (on different floors) to find the most ideal storage for our needs. We were able to easily find the perfect one for us and were quickly signed up and paid in a matter of minutes thereafter. The service was excellent! Glad we decided to make a visit today.
Name: B P
Date: 2024-01-22 23:50:07
Rating: 5
Comment: Highly recommend!!!! The guy that attended me (Michael) was more than amazing. He was thorough, explained it well and overall great customer service 👍🏽
Name: D** L
Date: 2024-01-19 19:33:36
Rating: 5
Comment: Very friendly, professional staff. Nice, clean property. Property is secured and monitored 24/7. Staff are available on the property 7 days a week as well! You can’t go wrong!
Name: S******* S*****
Date: 2024-01-15 21:25:08
Rating: 5
Comment: I’m in the process of moving homes and the woman who was working on MLK day was super nice, efficient, & knowledgeable! She was able to get me registered and in a unit in less than 10 minutes.
Name: K**** M*******
Date: 2024-01-11 00:31:38
Rating: 5
Comment: I was in need of a larger unit and Terri was very helpful in showing me a larger unit and getting the paperwork done quickly. I highly recommend this location if you are in need of a storage unit.
Name: W**** T********
Date: 2024-01-09 16:29:08
Rating: 5
Comment: Ada (l hope l got the name correct!) was super nice and walked me to my unit to view. Very personable and l happen to appreciate that 👍
Name: R****** S****
Date: 2024-01-08 19:25:59
Rating: 5
Comment: Sharol the manager of the Public Storage in Montgomery, TX 22394 FM-1097 was absolutely AMAZING!! Thank you Sharol!
Name: J*********** H****
Date: 2024-01-05 23:55:50
Rating: 5
Comment: Chlyde was extremely helpful during the rental and move-in process! He made our move a wonderful experience!
Name: T***** A****
Date: 2024-01-03 01:07:49
Rating: 5
Comment: I came in 20 minutes to close with my reservation and I had specific needs as I was storing a large trailer that was difficult to store in a normal unit. Diane was so helpful and flexible with my specific storage needs out in the rain and had a great attitude and attention to customer service. Diane will be the thing that keeps me at this clean and well run facility.
Name: G*** M
Date: 2024-01-02 17:37:10
Rating: 5
Comment: Highly Recommend This Place. It is very clean and secure. Thank You to Shane and Joe for Great customer service and the help selecting a unit and setting up my account.
Name: F******* H********
Date: 2023-12-30 18:52:26
Rating: 5
Comment: Gabriela & Kayla the A Team of Public Storage. They went above and beyond in assisting me, showing me the units, showing me how the application works. Best team I recommend this location to anybody in search of storage
Name: R***** T*****
Date: 2023-12-23 14:14:01
Rating: 5
Comment: Property manager Tiffany at PS 1916 made my experience beyond perfect. She was thorough with the entire move-in process! She needs a promotion!
Name: D**** T***
Date: 2023-12-22 03:10:45
Rating: 5
Comment: Heather was so helpful in helping me secure my storage unit. Couldnt have been a smoother process. Thank you, Heather.
Name: J*** M*****
Date: 2023-12-20 17:24:21
Rating: 5
Comment: The service was fantastic, I had an online problem and she solved in the office. Walk me to storage space in cold weather.Highly recommend.
Name: M*** N*****
Date: 2023-12-18 16:57:05
Rating: 5
Comment: I am really satisfied with how online I got a lower price.The manager and clerk are so kind.I appreciate the terrific customer service at Draper Drive Public Storage.
Name: M***** D* K**
Date: 2023-12-18 15:56:13
Rating: 5
Comment: Getting a storage unit set up was nice and easy and it’s all thanks to Lilith. Lilith gave us all the information we needed including any deals we were eligible for and they were kind and sweet to us.
Name: A*** S***
Date: 2023-12-17 21:19:40
Rating: 5
Comment: The facility is clean and very secure. Tuki at the front desk was super helpful in showing me how to find and access the unit and getting set up with the Public Storage app
Name: �****** �*********
Date: 2023-12-16 18:46:30
Rating: 5
Comment: Well maintained and clean place. Ronda provided excellent service and able to help me to choose best option for me. Very satisfied with everything.
Name: M***** R******
Date: 2023-12-13 23:21:04
Rating: 5
Comment: Thanks to Brian I was able to rent a storage space today after trying to get in touch with anyone on the phone or visiting the site. Brian patiently answered all my questions and took me to look at 2 different spaces so I could decide which one would serve my storage needs. I could tell he wasn’t feeling well but he persisted until the transaction was complete. Great customer service! Thank you Brian!
Name: M****** T*****
Date: 2023-12-08 15:54:37
Rating: 5
Comment: The gentleman at the desk was friendly, professional and courteous! He made every aspect of renting a unit simple and understandable. Highly recommend this storage facility! Great folks!
Name: S**** B*****
Date: 2023-12-06 14:36:33
Rating: 5
Comment: Cory, at the Lee Rd location is very professional, patient, and knowledgeable. He left no questions unanswered. The Best Customer Service!!!Shawn B.
Name: L*** C*
Date: 2023-12-03 20:24:18
Rating: 4
Comment: Its excellent. Nick at the Arroyo Parkway Pasadena branch is the best representative the company could have! All the information you need is widely provided. And everything you need to do is very easy to manage through the app.Editing my review: This is a VERY MAJOR NEGATIVE: There is not a single trash can anywhere. I asked Nick and he told me its because customers used to leave big things in the trash. In a place like this, IT IS MORE THAN OBVIOUS that customers will have things to throw away. The rate (which is not cheap by the way) MUST include at least small trash containers!I will be waiting for a response to understand this MINUS MINUS which is a normal service for customers anywhere!
Name: B******* T***** I*
Date: 2023-11-27 14:05:42
Rating: 5
Comment: I had a very pleasant experience at this site. Chris went above and beyond to ensure that I was getting a unit that would supply my needs. He was also very knowledgeable and able to answer all of my questions. The facility is extremely clean and the staff is great. Would definitely recommend, 10/10!
Name: K*** V*****
Date: 2023-11-24 22:00:35
Rating: 5
Comment: Five stars for sure for John at Public Storage on Cotner Ave. He made what can be a frustrating experience so simple. He was and continues to be extremely helpful. Thank you John !!! You are a wonderful ambassador for Public Storage.
Name: J*** W****
Date: 2023-11-22 10:22:03
Rating: 5
Comment: Property Managers Kathleen and Kym give thorough courteous professional care to the customers. I was once called to let me know that I had improperly placed the lock on my unit which could lead to my unit being opened which means they are monitoring the security of my unit. I am a happy customer !
Name: J L*****
Date: 2023-11-22 02:41:39
Rating: 5
Comment: The staff were incredibly helpful, friendly, and informative through the entire process, especially the one with the lovely green hair! Top notch service!
Name: M** C****
Date: 2023-11-21 03:10:04
Rating: 5
Comment: I recently had the pleasure of working with Danny at Public Storage, and I must say, her assistance was exceptional. Her dedication to ensuring I found the perfect storage solution was truly commendable. Dannys professionalism and helpfulness made the entire process effortless and stress-free. Her knowledge and willingness to go above and beyond to meet my needs were truly appreciated. Thank you, Danny, for your outstanding service.
Name: Q** L*
Date: 2023-11-21 01:24:49
Rating: 5
Comment: Drove by today as a total newbie, the staff walked me through everything, showed me the units that are on promo with different sizes, asked good questions for my requirements and provided very useful suggestions to help me make a decision. I walked out with a great unit and good price in 30 minutes. Definitely recommending this place.
Name: K******* H**********
Date: 2023-11-17 00:23:58
Rating: 5
Comment: Esther was welcoming and very helpful. Got everything done fast. I am happy with my storage space.
Name: R***** S****
Date: 2023-11-15 18:31:34
Rating: 5
Comment: Awesome customer service. Even in the rain they were helpful and friendly. Awesome place .They helped and explained everything in detail including pricing, locks, hours of use,, insurance. Thank yall and keep being awesome
Name: R****** H******
Date: 2023-11-09 11:46:05
Rating: 5
Comment: The Gulf Shores facility is very nice. It is clean and appears well maintained. The onsite support lady is extremely helpful and pleasant. She was able to answer my questions and guide me to the best solution for my needs. I recommend this facility to all.
Name: N****** H*******
Date: 2023-10-30 01:01:26
Rating: 5
Comment: Went to open a unit while we are doing renovations to our house. Tee made the process quick and easy, and we were able to move stuff in the same day!
Name: M*** C****
Date: 2023-10-27 02:46:07
Rating: 5
Comment: Rachael was efficient, friendly and very professional in helping secure the storage space I needed. She is very knowledgeable about the property and the company policies.Also, the facility is very well maintained! Clean and very obviously meticulously managed.
Name: K**** W
Date: 2023-10-21 20:29:27
Rating: 5
Comment: Robert assisted me in obtaining just the right size storage unit for my items. He was so patient and helpful. This is a great facility with an awesome staff. Thank you Robert
Name: T R********
Date: 2023-10-20 21:58:34
Rating: 5
Comment: Rachel was amazing to work with and she was very helpful. I was really stressed and she made it all very smooth and easy. God Bless, I so needed her today. Thank you!!!
Name: L*** C*****
Date: 2023-10-20 16:46:08
Rating: 5
Comment: My reservation experience was great! Antonio was a tremendous help. He was very knowledgeable about the polices for renting and was able to answer all my questions. The facility was very clean and in a convenient location. Antonio provided first class service and the reservation process went smoothly! I highly recommend Public Storage on Central Avenue (Capitol Heights) for your storage needs:)
Name: A W
Date: 2023-10-17 23:16:40
Rating: 1
Comment: In the office at this location they gave me information about the pricing that led me to agree to purchase storage with them. The next thing I know I’m being billed a different amount, which of course is a higher amount. They will take absolutely no responsibility for them providing inaccurate bad information about the pricing of the storage units to me to get me to sign up. so I have to bear the burden of their incompetency and misinformation. So you have to question the truthfulness of what you’re being told especially when it comes to pricing or else you will end up in the same boat as me. No integrity at all. If they had integrity, they would provide me with a credit for the difference based on following through with their word that was given to me to sell me on the unit, to get me to sign up. So it’s essentially a bait and switch. Give me one set of information and then switch after I moved in and signed on the dotted line. Buyer beware!
Name: N*** M*******
Date: 2023-10-11 14:50:53
Rating: 5
Comment: I believe the manager helped me at public storage near tobacco road. It was my first time and best experience. Friendly, staff. Had no problem explaining a few things twice for me smh price was reasonably no complaints. Highly recommend this location
Name: S****** C* W*****
Date: 2023-10-10 01:17:38
Rating: 5
Comment: I checked in to the 888 Fair Oaks location of Public Storage. I was happy to work withA hard working professional. He was aware of my request and help me solve theSpace requirements. For my storage units.
Name: A** S********
Date: 2023-10-02 18:45:23
Rating: 5
Comment: Just signed up for a storage space over the weekend - the owner was super friendly and patient, taking the extra time to help us figure out which unit would work best for us. The entire facility was clean and the location is convenient. Definitely recommend!
Name: S**** P*******
Date: 2023-10-01 03:32:24
Rating: 5
Comment: I had some questions about my contract. Randy was at the desk and was most helpful, and knowledgeable. He was pleasant and made the experience painless. I will use Public Storage again because of employees like Randy
Name: D*** P
Date: 2023-09-30 07:36:22
Rating: 5
Comment: Have rented here twice before with no issues and good service. So when I needed to rent for a third time it was an easy decision to do so with Public Storage. Rachel made the sign up process easy and quick and I expect this time around to be as uneventful as the previous two. And uneventful at your storage unit is what you want.
Name: T***** D******
Date: 2023-09-30 03:15:39
Rating: 5
Comment: The night before renting a 10 x 10 rental unit at the Public Storage branch located at 7920 Deering Ave in Canoga Park, CA I ran into a glitch using the online Public Storage unit booking software. Then the following morning I called the corporate division to discuss the glitch but my call was transferred to four different department associates and 3 of the associates understood the glitch but could not do anything resulting with my time being wasted. The 4th associate helped me as much as he could but could not proceed further due to his hands being tied by corporate policy so he suggested I speak with the Deering onsite manger. I drove to the Deering branch and spoke with the manger and her name is Lluri. I explained the glitch to Lluri and within minutes she acknowledged the glitch, understood the glitch, did not make any corporate robotic excuses regarding the glitch and then without hesitation she offered to show me two different 10 x 10 units and also offered to lower the monthly rental cost but the best part is she did not have to call the Public Storage corporate division to ask for approval. Its extremely rare I make time to write a review because Im very busy and also unfortunate the criteria of the Public Storage review software is Limited to a 5 Stars positive ranking criteria because the quality of Lluris professionalism ranks 10 of those Stars.
Name: F******* C
Date: 2023-09-26 12:26:56
Rating: 5
Comment: Chris was excellent! Very friendly and knowledgeable. Addressed of all of our questions and concerns with confidence and kindness. Hes definitely a 5 star Public Storage Team player!
Name: J M*********
Date: 2023-09-20 20:05:53
Rating: 1
Comment: 3108 Northern Blvd Long Island City Ny This storage does false advertising. They are not climate controlled. They keep it at a consistent 82 degrees Fahrenheit when other storages have their temperature at around 70- 75 degrees Fahrenheit. I nearly passed out on move in day from how hot the facility is. I store clothing and sell online and some of the clothing has developed mold and damage due to the high temperature and humidity. If I am going to be paying $400 a month for a unit I would expect air conditioner and proper cooling. I noticed a pile of trash and debris that was not disposed of for two weeks. There are rat traps everywhere for the mice and rat infestation. I saw a rat scampering across the grated cieling part of the unit. Im afraid they may damage the clothes. If the temperature does not drop to 75 degrees and the rat problem gets addressed I am leaving. Stop the false advertising these units are NOT climate controlled.
Name: B**** E*******
Date: 2023-09-15 16:16:09
Rating: 5
Comment: I have multiple units here and Shannon is always so helpful and kind. She is great at customer service and you can tell she loves her job as she takes pride in everything she does here at this property. I see here outside cleaning all the time. This place is number 1 in my book. I would give 100 stars if I could to this great property manager. Thanks Benny
Name: A******** E******
Date: 2023-09-10 19:29:24
Rating: 5
Comment: Renting our storage unit was quick, easy, and very convenient. The staff member Veronica had everything ready for us and she was very knowledgeable. She answered all our questions and was very help. Highly recommended.
Name: M*** F*****
Date: 2023-09-10 19:10:06
Rating: 5
Comment: Amazingly smooth experience getting our unit rented. The property manager Kevin at the Highway 66 location in Yukon was polite, professional and made the whole process easy. We reserved the unit on the website, and Kevin picked it up from there. Recommend!
Name: C**** A******
Date: 2023-09-07 20:38:23
Rating: 1
Comment: FAAAAKE 5-star reviews- Check out the “people” reviewing and notice theyve only left ONE review and are constantly naming DIFFERENT “employees” who allegedly hwlped them. These employees dont exist. This location has, like, three people on their payroll.Now, for mine…. Buyer beware; as the other reviewer mentioned there are lots of hidden fees. Scary slow elevators that leave you wondering whether or not youre actually stuck. Horrible people constantly blocking gates. No garbage cans to throw any type of rubbish into. Monthly billing makes no sense. Sketchy at best.
Name: R****** M*****
Date: 2023-09-07 18:51:44
Rating: 5
Comment: I am between homes right now and needed a place so store my belongings in the interim. Ebony at Public Storage property 00126 on State Rd 82 made that task simple and easy. She is polite, professional, knowledgeable and very informative. The application was quick and uncomplicated. I am also very pleased with the condition and cleanliness of the facility. I highly recommend the facility.
Name: T** �**********
Date: 2023-09-05 18:42:53
Rating: 5
Comment: Stopped in today to pay for my storage unit and then get my lock and check it out Jeff Jeff helped me out. Very professional and got me the best price you could Thanks again Jeff for everything. I recommend this place it was very easy to deal with and Jeff took care of the whole process and was quick about it.
Name: m****** c*****
Date: 2023-09-05 17:22:32
Rating: 5
Comment: The service was great. The people were very friendly and made the experience a wonderful experience. Anthony was very helpful thanks so much
Name: S**** S***
Date: 2023-09-05 11:00:51
Rating: 5
Comment: Tavon was very friendly and helpful; the account check-in was quick and smooth; he explained the cost, the cost of insurance if we wanted to keep it etc. Tavon showed us to our unit and how to use the lock. The facility is clean and tidy and there are carts available for use.Its an excellent storage facility.
Name: M******** M***
Date: 2023-09-04 18:55:14
Rating: 5
Comment: Judith was amazing. Her customer service was impeccable. She was very informative and patient with me and my husband.
Name: K******* F*******
Date: 2023-09-03 19:51:00
Rating: 5
Comment: AMAZING SERVICE!! Words cannot describe how wonderful and helpful Trina is! Kind, sweet, nice, helpful, patient and overall a great person. I was unsure about what size unit I needed, she asked all the right questions and showed me around to help pick the right one that would be the best fit for me. The facility is great as well, very clean, well lit, and in the perfect location. Thank you so much, I am happy to know my stuff is kept in a great place. :)
Name: V***** A*****
Date: 2023-09-03 12:05:11
Rating: 5
Comment: We were met with great friendly service when setting up our storage needs. Pricing is comparable if not better. Facility is clean. The perfect location for our needs. Thanks!
Name: K**** D****
Date: 2023-08-29 22:04:37
Rating: 5
Comment: Katie was such a big help! This is the third unit I have rented over my time in Columbia. Have had such a stress free experience with this storage facility in the midst of all the chaos that moving can be. The facility is clean, was easy and ready to access on our own and the staff is amazing! Highly recommend!
Name: I***** S R******
Date: 2023-08-25 02:35:14
Rating: 5
Comment: Josie is amazing! Her customer service is top notch, shes personable, friendly, reliable, relatable and everything else that could describe her in a positive way. Thanks Josie!
Name: G****** C***
Date: 2023-08-23 16:28:53
Rating: 5
Comment: Ms. Candie was amazing, very knowledgeable, extremely professional and patient, she went above and beyond to help me find what I needed and explained everything very thoroughly. I would definitely promote her into a management position.Thank you for your time and assistance!!!
Name: C******* S******
Date: 2023-08-13 03:28:25
Rating: 5
Comment: Location: 12th Ave, Seattle WAI went to reserve a unit online and decided to wait on signing for the unit until I could see it in person. Im glad I did because Evan, who was working that day, was able to show me different units to help fit my needs. Evan was very courteous and answered all of my questions. The units we saw were all clean and the facility was well kept. Definitely feel good about this decision as a first-time storage renter. Thanks Evan!
Name: M** S*****
Date: 2023-08-11 21:59:40
Rating: 5
Comment: Kayla was patience as this was my first time to use storage she did extremely well to explain the process. I did not feel rush, her customer service was excellent to me. Storage was very clean. Would recommend this place
Name: A**** G*******
Date: 2023-08-02 22:38:08
Rating: 5
Comment: New modern building, all high-tech equipped, access is granted through the app on the phone, no need to save the code. The team member Ileana was incredibly professional, nice and helpful, made the whole process very quick and smooth. Thank you!P.S. The locks are provided for FREE!!!
Name: M****** T*****
Date: 2023-08-02 20:50:06
Rating: 5
Comment: Larry at Public Storage on Hillsboro blvd in Deerfield Beach, FL couldn’t have been more welcoming! He cheerfully greeted me and was extremely helpful. He took the time to be sure i had selected the correct size unit (i had selected on-line) for my needs. Since i was uncertain - he was eager to show me the actual and other comparable units. He even helped me solve the puzzle of fitting my specific items in the space! Larry then clearly explained all the “legalese” in the contracts, showed me how to work the gate & off I went ! The experience was 5 star & he is a stellar representation of Public Storage. Thank you Larry!
Name: H******** R*******
Date: 2023-07-29 18:12:14
Rating: 5
Comment: Nathaniel is the best! He treats everyone as if they are the most important thing about his day. The grounds are always spotless and he goes the extra mile to make sure you feel welcome and have all your questions answered. This is my family’s second experience in the last 4 years renting a unit at this location and Nathaniel has been wonderful to deal with both times.
Name: S***** L**
Date: 2023-07-29 17:53:03
Rating: 5
Comment: Jamie is just ‘AMAZING’. She was very professional, customer friendly and knowledgeable. She truly understands customer’s needs even before I asked her a question. i am extremely happy with her service
Name: B**** S********
Date: 2023-07-26 22:09:19
Rating: 5
Comment: Omar was fantastic. Very helpful, knowledgeable, and patient. He answered all our questions and showed us the unit on 2 different occasions (to quell our anxiety) before eventually renting it to us. He is an asset to Public Storage for sure. Thanks Omar
Name: I***** M
Date: 2023-07-26 17:51:43
Rating: 3
Comment: I made a reservation on a Sunday for Wednesday. I got about 5 calls with 2 voicemails asking that I needed to call back to confirm my reservation. I called back on Monday and a representative told me I needed to go to the store to ensure my reservation, even though I had replied on a text message confirm. I was there on Monday and the nice ladies told me my reservation was good to go for Wednesday and I could come back on that day. I could also finish my registration online but due system issues I wasnt able to do so. Therefore an online agent said I had to go to the store and finish it. Its Wednesday morning and the place was closed for 2 hours. I had to make a second trip coming back to complete my rental. I was not notified of the circumstances. On top of this I couldnt get the promotion because they told me a relative had previously used this service under the same address. I was told its only one person per household. Again I wasnt notified by anyone about this. On top of this the app isnt working. The only thing thats good about this storage company is the customer service. They apologized all the way to end for all the trouble.
Name: B**** L P******
Date: 2023-07-26 01:17:13
Rating: 5
Comment: I worked with Rachael who was a very big help to me in getting a second storage unit. She was knowledgeable, patient and friendly.I also want to mention that Cornell was really kind and pleasant when I called and more than willing to help me navigate the Elevator when i came out.Thank you..
Name: C**** H*****
Date: 2023-07-25 16:18:56
Rating: 5
Comment: Monique took great care of me and in a timely manner. She is very professional and nice. Please ask for her...shes AWESOME!!!
Name: K*** V******
Date: 2023-07-22 20:10:45
Rating: 5
Comment: Angela was absolutely patient, well informed and so courteous. Facility well maintained. Honored to have such an exemplar professional help us store our father’s precious belongings. Very secure facility.
Name: R***** S******
Date: 2023-07-20 23:10:41
Rating: 1
Comment: I DO NOT recommend!! My stuff has been in storage less than 30 days and the property manager changed the locks without notifying me. Not only did he change the lock that I bought from them for $20 but he also accessed my unit without my permission. I’m still waiting on a call back from them. They are super unprofessional!!
Name: D*** F*****
Date: 2023-07-19 20:53:53
Rating: 5
Comment: Tracy the manager at this location on Ten Mile is the best. She has the answers, listens to what you’re wanting and then finds it for you. Great morning spent as she got our New Covered area for our RV. Great clean facilities for sure, great diagonal back up into covered spots so we couldn’t be happier. Thank you Tracy and Public Storage on Ten Mile in Meridian ID.👍🏼
Name: J****** D***
Date: 2023-07-11 02:21:58
Rating: 5
Comment: Nadia was a dream to work with!!!! I have been pulled like saltwater taffy for the last 2 months with going through a divorce, trying to sell my house, find a new place to live, pack everything up, and find a place to store thing I will need later that I don’t want to get rid of, but don’t have room for in my new place. I had a reservation for a unit to rent but when I came in to pay for it - it was gone!!! Nadia helped me take the hassle and the HEADACHE out of locating me another unit that was perfect for my needs at the price I could afford…. And it was even better than the one I originally reserved!!! I have been with this company for 6+ years and it is because of the fantastic customer service of their employees, like Nadia, that keep me here year after year.
Name: J*** L******
Date: 2023-07-08 18:30:40
Rating: 5
Comment: Diane M is a great employee. She is incredibly knowledgeable about the facility, provides everything you need, and is just a very friendly person. She’s just great at the customer experience.
Name: K**** B*******
Date: 2023-07-07 16:05:28
Rating: 5
Comment: The staff was so accommodating! I had lots of questions and they were very helpful. We visited the site and Steven was very professional and informative. The property was spotless and the process to rent went smoothly. Highly recommend this site!
Name: M*** W******
Date: 2023-06-29 18:33:58
Rating: 5
Comment: Had a great experience at Public Storage (875 E. Arques Ave)! The facility manager, Toby, has excellent customer service skills ... informative, helpful, and personable, yet professional. She made storage space selection, account setup, and move-in easy. My wife and I couldnt ask for a better place to store our stuff while our home is being remodeled. Great work, Toby! We thank you and look forward to working with you.
Name: E***** B*****
Date: 2023-06-17 22:24:46
Rating: 5
Comment: Heather was wonderful, pleasant and efficient. She helped me choose the best option for me and my property. Thank you for having Heather as a representative of public storage.Location site is 18 West Jericho Turnpike, Syosset, NY
Name: R****** W*********
Date: 2023-05-31 19:45:55
Rating: 5
Comment: Heidi at 12610 Raymer was absolutely amazing. Super friendly and attentive. Made my move in extremely easy. I was in a super big hurry and she got me taken care of in no time. Keep being great!!!!
Name: P****************** �***************** H**********
Date: 2023-05-06 00:35:00
Rating: 4
Comment: Nick the new manager is so much more conscientious than Shannon that he replaced who hates White men for Sins Of The Past that Ive been relieved of a terrible burden. The facility is old and needs upgrades and repairs but theres no longer a racist in charge going out of her way to make me miserable. Nick has a genuinely positive vibe.
Name: V***** 4**
Date: 2023-05-06 00:19:15
Rating: 5
Comment: Everything went perfect with my reservation, proper expectations were set online and by Anna, who was an absolute delight! Had a great experience and would definitely recommend for anyone in the area. Thanks again Anna and Mario!
Name: S M
Date: 2023-04-30 02:25:12
Rating: 5
Comment: Tracy was amazing. She made renting a storage unit an easy task and helped me get the best rate possible all with a friendly can do attitude and smile!! Thank you Tracy for all your help today!
Name: S**** W*******
Date: 2023-04-25 16:50:44
Rating: 5
Comment: Stephanie is amazing! This lady went above and beyond in so many ways to help us, it made our move seamless! She is thorough, friendly and extremely knowledgeable. She made sure everything worked out for us before we left so our peace of mind was important to her as well. She really is an outstanding employee and such a gift to consumers.
Name: J*** G******
Date: 2023-04-22 19:29:32
Rating: 5
Comment: Alexandra was awesome ! She showed me two different units and helped me choose which was better for my situation. She really went above and beyond by helping get the exact unit I had seen during our tour. She answered all our questions and even though it was close to closing time she didn’t complain and answered everything with a smile ! Definitely recommend
Name: D****** N***
Date: 2023-04-22 01:27:13
Rating: 5
Comment: Thank you Jose at Public Storage on Arroyo Parkway in Pasadena!! Jose is kind, patient, knowledgeable and above all the ultimate professional!!I exchanged my unit for a smaller one today and he made it so easy!!I was in the office for five minutes and he had everything set up perfectly!!Hire more like Jose!!
Name: J**** W**********
Date: 2023-04-17 17:34:00
Rating: 1
Comment: First beware their specials are not really $1 the first month it all prorated plus then for example your have to buy a$15 lock and a $25 one time administration fee and also they throw in a insurance fee about $19 and remember then taxes is added to all of this and now theyre raising the rent on all people that have been there 6 and 12 months and in some cases you dont even get a 30 day notice or way less in some cases.Communucation with this location and corporate is not good at all along with the parking lot is a mess sometimes with nails or screws in the parking lot that I have gotten almost in my tires. Suggest they run a metal detector roller/ sweeper over the entire parking lot to correct this matter and remove a 🔥 burned up melted car that is stuck to the asphalt which has been sitting there for months and all the broken glass that was around it that cars had to drive over for weeks or around some of it.Their prices are now more expensive then other places in the area but it is convenient which is good and in a safe and secure part of town.
Name: L****** P******
Date: 2023-04-08 08:27:45
Rating: 5
Comment: The manager Jessica was very nice and explained things thoroughly. The inside climate controlled room is clean and spacious for a good price. I will be spreading the word to friends and family, that so far i like the place and have no complaints. Thanks public storage.
Name: V**** R********
Date: 2023-02-26 02:43:57
Rating: 5
Comment: Clean, very nice, climate control storage space with professional, courteous and helpful staff, particularly Christopher. He is awesome!
Name: h*** m*******
Date: 2023-01-30 00:27:41
Rating: 5
Comment: The representative Patty guided me and show me all the features of the storage 100% I selected the unit I needed for nowI had call and spoke to other reps at a different locations but was not treated as polite as Patty. She is an excellent person and a total asset to your Company.
Name: E**** P*****
Date: 2023-01-26 18:28:24
Rating: 5
Comment: Shannon, the manager on site is amazing. Having to get a storage unit/moving can be very stressful and Shannons warm personality and competent presence helps make the experience a more positive one. Shannon has walked me through the process, been courteous and professional, answering all of my questions and building relationships with customers that last.
Name: A***** B******
Date: 2023-01-25 01:34:59
Rating: 5
Comment: Mary Rose is amazing! Super friendly, easy going. Very thorough made everything easy and explained everything. Mary Rose is easy going and made me feel comfortable and relaxed which is a HUGE difference from w storage units have made me feel. Great prices would recommend
Name: S***** S*****
Date: 2023-01-18 20:46:09
Rating: 5
Comment: Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!
Name: R***
Date: 2023-01-18 15:37:29
Rating: 5
Comment: Incredibly helpful staff. Susan was exceptional and made the transaction both pleasant and painless. Her assistant was a great guy as well and extremely helpful (didnt catch his name). I would strongly recommend this location and staff to anyone needing storage space. 5 Star performance!
Name: K*** B******
Date: 2023-01-05 02:39:55
Rating: 5
Comment: After reserving my space over the phone with their headquarters I received a call from the manager setting up a time for me to finalize either online or in person. I opted for in person since I was already out. I stopped by where I was greeted and quickly walked through the process of finalizing my space. It was very quick and easy and the unit itself is very clean, felt safe, and exactly what I expected. Extremely happy with my experience here and would highly recommend it to anyone looking for a storage unit for short or long term!
Name: J*** T******
Date: 2022-12-22 00:15:16
Rating: 5
Comment: Great experience getting a storage unit here. Thanks to Stephanie for walking me through the complex and all the details within the facility. No doubt has a lot of experience and made the process very simple. The only thing that I felt should probably be addressed is the fact that the rental office was freezing cold (colder than outside), which I think is not great for either the customer and specially anyone who has to sit and work a shift in there...maybe something management can look I to fixing.
Name: R*** A******
Date: 2022-12-21 13:36:54
Rating: 5
Comment: I dealt with Mary, in the Georgetown location, and I have never had such good service. She was informative, instructional, and made sure I had all of the bases covered! The prices and location were what drew me to this facility, and Mary will be the reason I recommend them to others …“This” is the way to do business!!!… and Mary “rocked it”!!
Name: L*** T*****
Date: 2022-11-30 18:15:49
Rating: 5
Comment: This is my first time ever renting storage and I must say that Janet at the Sunrise, Fl location was so helpful, friendly and made me feel at ease with this decision. She walked me through the process from the space to the mobile app. This is the kind of service that makes you want to do business with an organization. I also look forward to seeing her when I visit my unit. Keep up the good work, Janet!!!
Name: R***** M******
Date: 2022-11-08 14:48:33
Rating: 5
Comment: The check in process at this location was easy, fast and processed very professionally by Dianna. The location is well maintained and looks modern. I was pleasantly surprised when Dianna called to let me know that the security chain on my trailer was removed (I forgot to put it back and only had my lock). I feel confident that this location is more secure than my prior experience with another storage company where my trailer was broken into. The monthly price is reasonable for the area and I hope that it will remain the case on a long term basis.
Name: A***** B******
Date: 2022-10-19 00:54:18
Rating: 5
Comment: Had a great experience checking into my new storage unit here. Tammy was awesome. She called me to confirm my move in, walked me to my unit to ensure sizing, and also showed different storage options and then completed my checkout process. She was very helpful and kind. She answered all my questions and also told me all the others things for the storage unit which are very helpful to us. Thank you so much, Tammy.
Name: K**** S*****
Date: 2022-10-09 01:57:37
Rating: 5
Comment: Wow. What a great experience after a long drive from Fl. Hannah called me and kept me up to date after my first call to her. That really helped me a lot! She is very accommodating and professional. Thank you so much Hannah. This Public storage is well kept and nice units. Great serviceKaren Simons
Name: L****** H*****
Date: 2022-10-07 02:29:50
Rating: 5
Comment: Sherelle was such a pleasure! She handled everything perfectly and made me feel like Ive known her for years. Shes a great employee and it was a pleasure to have her help me and my family. Truly great service :)
Name: D*** E***
Date: 2022-09-27 21:46:11
Rating: 5
Comment: I had the pleasure of being assisted by Public Storage employees Mona and Mae who went above and beyond to ensure that I received the proper storage unit to fit my needs. Both ladies were very kind and courteous and extremely helpful. I received very useful storage tips that I cannot wait to implement. I highly recommend this site for your storage needs as the registration process was easy and the staff members are extremely helpful and kind.
Name: J***** K*******
Date: 2022-09-17 17:33:23
Rating: 5
Comment: Crystal is one of the most helpful people Ive ever dealt with in any kind of business. Great knowledge of her products, awesome sense of humor, and she actually seems to genuinely care about her customers. Could not recommend more! Would give 10 stars if I could!
Name: M* O*****
Date: 2022-07-18 16:47:08
Rating: 5
Comment: Julia made my check-in so very easy. She was also able to help me switch storage spaces and went the extra mile to call the site manager to ensure my final transaction was adjusted precisely. Julias to-the-point, customer centric attitude and attention to task gave me solid assurance that my belongings are at a well managed and well maintained location.
Name: R****** B******
Date: 2019-07-18 17:02:58
Rating: 5
Comment: Management and staff always on point with customer service. Everytime i need a space i prefer coming back here. Shannon&staff thank you see next time. Also digging the new code boxes, its cool to see our rent going towards progress.
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Name: B**** S****
Date: 2024-06-28 19:06:08
Rating: 5
Comment: Nick was really helpful talking through some of my questions about my rent price and was generally very helpful with his knowledge of the property. Thanks, Nick!