Public Storage in Rochester
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Rochester, Oakland County, Michigan, US
Site: https://www.publicstorage.com/se...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
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UPDATE: the door has been fixed, and I have been in contact with the manager which is appreciated. Amending the review from 1/5 to 4/5.We originally rented from Beyond Self Storage and were very happy with it being climate controlled, clean, pleasantly smelling, and employed friendly staff. Now that it is owned by Public Storage it has gone down hill. The door has been “broken” for at least (if not longer) 3 months. It is no longer climate controlled, which is its appeal, and what customers pay for. We keep getting told that they are “working on the door” yet month after month they have no problem collecting payments for units that are not properly secure nor climate controlled. We will be escalating this. I hope they are aware that their insurance will be inundated with claims due to their own negligence.
Great location with large drive up unit indoor. Michael was great setting me up and making sure I got the unit I needed
Reasonably clean, considering the amount of foot and vehicle traffic. All amenities seem to be working. Pricing is fair. Staff is very helpful, especially Michael. Good location.
Excellent facility. Their RV spaces are wide and long and layout makes it easy to back in. We have a pontoon trailer that is 32 feet long and we had no trouble whatsoever. Bluetooth access from your phone makes gate access easy (EASYCODE). Would definitely recommend Beyond Self Storage.
This is the third storage unit I’ve required in my lifetime and by far the best. Having the unit indoors was extremely convenient. I was concerned about not being able to drive directly to my unit but with the flatbeds it wasn’t even an issue. The facility is clean and well organized. The staff members are friendly and helpful. Hopefully I won’t need another unit but if I do this is where I will head.
Well, the facility is fine and the people that work there are fine, but here is the deal. Say you rent a unit on August 9, today. You will get a prorated charge for the remainder of the month. But guess what, say you VACATE a unit on Aug 9, as I did today. You would imagine to be fair they would return the money you already paid for the time the unit will be empty and they could rent it to someone else. Nope, not this place, they keep your money for the entire month. So Beyond Self Storage nails you on the way in (which I can understand) BUT nails you on the way OUT too.Update: The facility was nice enough to contact me to try to work something out. Dont know how to change the star rating though.
Great conditioned space storage. I love that you can drive into the space so weather has no effect on loading/unloading. Access via a phone app means not having to deal with keyboards to open the doors. They supply nice carts which are easy to use, no old beat-up wheels. We have a large unit and it has doors on both sides, improving access. We moved here from a competitor, better space, larger unit, less $/month.Highly recommended.
I rented a storage unit from Cassidy very nice woman. It turned out I cancelled because the issues I was having with my new condo was cleared up. When I called themanager said I was npt eligible for a refund. When my credit card statement arrived a partial refund was there. Thank you public storage and I stro gly recommend if you need a storage unit you see Cassidy.
The lady who checked me in almost a year ago was outstanding. However, when I moved out of my unit today (11/2/2019) the man working behind the desk was rude. After we retrieved all of our items and attempted to get some sort of receipt. He stated, You were already charged for the month yesterday so you are all set. I can deal with company policy (although I paid $130 for two days) but I detest rude service. I asked for a receipt as proof that I moved out. He stated after you leave I will cancel the automatic payments. He said otherwise I would not be able to exit the facility because your code will be cancelled. That just cant be true!!! If you cant operate the gate from the desk, get up and put in your code so that we can leave. He was not going to budge from his chair. So now I will have to call them back tomorrow during business hours to make sure they have it in the system that I moved out. If I could give zero stars, I would!!!!!!!
Clean, well maintained climate-controlled facility with drive through bay to avoid bad weather conditions while loading/unloading. The employees are friendly and efficient as they do their best to assist you with any needs or concerns you might have. I recently downsized to a smaller unit. The paperwork was seamless, and the dolly I borrowed from the facility made my transfer so much easier than it would have been otherwise.
My experience with beyond self storage has been extremely positive. First, it’s great that you are able to drive inside the building with your car so you never have to worry about the weather when loading or unloading your unit. Additionally you can the pull up right next to the elevator so you’re carrying your stuff as little as possible. They have plenty of rolling carts available and the elevator is big enough for a king size mattress. All of this made moving in a breeze. The prices are great. The staff is friendly. Overall really happy with choosing them for my storage unit.
Kyle was so very helpful and accommodating from the moment I first contacted Beyond Self Storage. The whole process was very easy. The storage facility is always very clean and accessible. Five stars and more!
Look into this location based on a recommendation from a friend who rented there, Michael was very knowledgeable and easy to work with, I rented on the spot and really liked the indoor unloading, I recommend this location to all,
I love this facility! The only drawback is a really strong air fragrance unit that puts outrageous amounts of odor...apparently to cover up car fumes since this is a drive-in facility. I wear a med mask to deal with it (I got a major headache and could literally taste the stuff. Yuck). In nice weather the office staff said theyre willing to keep the large entrance door open if needed. The staff has no control over the air fragrance service, but said she would mention it to the decision makers. (?)This place is clean and well managed by a very friendly and helpful staff. Also reasonably priced (especially for how nice it is). Just keep med masks in your glove compartment!
Its like no other storage i EVER been too👐And Michael is AMAZINGGG!😜andAnd in the famous words of Forest GumpThats All i gotta Say about THAT👈
Smells amazing in here and storage units are clean, new, and friendky staff. Sometimes the people who store things dont have common courtesy like leaving space for others to enter/exit but that isnt the fault of the workers or the facility.
By far the best chain as a storage facility.You never have to worry about rodents or mother nature ruining your goods.All of them are incredibly clean.Well worth paying a little extra to have your belongings stored at this establishment.
Fantastic new (clean!) facility, great location, and really nice storage units. Just moved in two days ago. The staff has been terrific to work with, Kevin has been super accommodating with the acclimation to Beyond. Keep up the great work all! Mike
So convenient and easy. They have carts, ample parking, lighting, and restrooms. Elevators are spacious and storage areas are clean and climate controlled. They also have specials regularly online. I would never choose anywhere else.
I used them for about 6 months. It was so convenient to drive in and drive out. Especially in the cold summer months you can stay toasty as you store your goods. Place is clean and staff is very polite and professional. Will be using you again the future.
Kathy was extremely knowledgeable and helpful for more than just my storage unit but I’m new to the area she gave me some helpful insight she was amazing to work with
The facility is outstanding!Every customer service employee was very helpful and professional. They went out of their way to make sure I had every question and need meet.Thank you for making the last stop of this big move out of state to Michigan a very welcome experience.
Michael was very friendly and knowledgeable and was able to answer all my questions. I was impressed with his great customer service. It’s hard to come by these days!
I Never authorized Beyond to take out of my bank account payments. I paid for a unit from my debit card. Now Dec 1, I get a text from my bank that Beyond took out a payment. Now bouncing my acct. For my rent comes out of that acct. I was going to pay with different acct. They have now Cost me bank Fees, of overdraft plus a bad mark on my account. Very very miserable for I cant afford bounced fees
Best Storage facility in the area! The staff is great. The facility is enclosed, clean and well lit. There are carts to use and you can pull right in! Great for Michigan winters!
Michael was the best. We are going through a challenging time with a move-his help was immeasurable.
Michael was great answering my questions and showing me around until I felt comfortable to pick the perfect unit for my needs! Thanks again!
Very good experience renting a unit. Michael helped us out in getting the right unit and explained all the contract info clearly.
Michael did a great job helping me get my unit. Thanks you for the great service :)
Great experience. Michael was able to sign me up and explain all services effectively.
We are very pleased so far (just signed up w/BSS recently)...Kevin was very helpful and explained everything, as well as keeping the sign-up process quick. The facility is very clean and well lit.
I had a great experience ,Anup help me getting late fees waived I was on auto pay and it did not go through got hit with fees and and i call office and Anup help me....Great customer service!!
Clean. Smells good inside. Carts available and in good working condition. Units are tall and big. Location is great off Crooks and m59.
Nice and clean facility.
Kateri is absolutely terrific, she made my experience awesome. The facility is top notch, I highly recommend Beyond to anyone looking for self storage.
I had a great experience with Anup!!very friendly and knowledgeable when it comes to getting right size unit!!!
Michael was great. Showed me the ropes and units to choose from.
This facility is brand new and climate controlled. The price is right and kevin at the front desk is always very helpful and providing you top notch customer service.
This place is really clean and doors are automated. Which is really impressive.
Michael was very knowledgeable and patient while answering all my questions.
I toured a 10 by 15 unit an Jackie was of excellent help . What made me reserve is the friendliness of Jackie .
Michael is joy to work with. Very patient, professional and personable.
Literally the best customer support and they really care to make their customers have a great experience.
Michael was very knowledgeable and extremely helpful.
Beautiful, very clean storage. Climate controlled. Very friendly & knowledgeable staff, especially Molly!
Great facility! Liz and Chris have great customer service and always keep the facility clean!
Very nice new facility. Love the climate controlled drive aisle. Super easy to unload.
I went to buy some boxes and Anup help me ! he even brought it out and help me put it in my car!
Came in for an administrative matter and staff was very helpful and professional.
Comfortable temp., friendly, carts avail. For transporting stuff back & forth.
Clean well lit inside storage pull your car right in
Best smelling storage facility in Oakland County.
Clean and everyone was super friendly. Highly recommend
Clean, reasonably priced and the staff is always pleasant.
Facility is super clean..
Best place ever!!! Super friendly and helpful staff..😁😁
Awesome!
Excellent facility and staff
Management was very helpful
Because, I was working here.
Total reviews rating 4.4
70 Reviews for Public Storage 2023:
Review №1
2022-02-07I have a unit at this facility and recently wanted to downsize. I decided to come into the location on a Saturday morning to do so and was warmly greeted by the manager on duty, Michael, at the front desk. I explained my situation to Michael and he listened very intently and then he told me all of the options for unit spaces that he had currently available. I even asked for a quick tour and he was happy to show me around.Michael was very nice and easy to talk to. I really liked how thorough he was as he explained the details of the units, the current prices, the process of downsizing and other things about the facility. It was great customer service and very helpful!
Review №2
2022-07-23Our experience with Michael at the Avon industrial location was outstanding! He was personable, thorough in explanations and just generally a nice guy with high energy to do business with! We stopped at another location across the street before we met Michael. The sign on the door across the street at another Public Storage said the manager would return at 4:00 p.m.. it was 3:40 p.m.. She must have seen us because we never even knocked. She came to the door cracked it open and rudely said, Im on my break youll have to come back at 4:00. I will never do business with that woman, but I would do business with Michael at Avon industrial 100 times. You cant go wrong with him.🤩
Review №3
2021-08-03BE SURE YOU HAVE A GOOD LOCK!--Not a secure facility, main doors left open for days at a time.--Persons who own units routinely open doors to allow others to literally line-up at the door to enter the facility to do private business.--Permanent labels plastered onto privately owned locks.USE AT YOUR OWN RISK...**AUGUST 2, 2021 UPDATE OF ORIGINAL REVIEW 7 MONTHS PRIOR** doors continue to be malfunctioning and left open, facility is no longer temperature controlled, dirt, humidity, and dust from outdoors permeates the open tops of the units getting contents filthy. security is non-existent!
Review №4
2022-07-21Here I am on 7/21 to pay my storage, which granted is 20 days late. This facility cut my lock off and told me I need to buy another one. Total breach of contract as my payment was not mor than 30 days. Now they want me to pay for another lock. Absolutely not! You stole from me, you fix it!
Review №5
2022-04-01Michael was a great help in getting us set up quickly. Units appeared clean and warm, and the elevator was easy to use especially with the provided carts.
Review №6
2022-06-13Within 3mo. of moving in they went up $42!!!!! because they feel they can & did! Will Never use again or any that do! Supply & Demand BULL...PRICE GOUGING IS PURE GREED & CUSTOMER SERVICE UNFRIENDLY!!! ITS CRAZY & ROBBING PEOPLE DURING TOUGHEST OF TIMES!!! As soon as I can Id rather get rid of most thn store it & began again & will!
Review №7
2021-10-25Someone living on the 3rd floor which is where the photo was taken main door left open at night sometimes the day not climate controlled as we where sold on and best of all 3 months in they raised the price.I would avoid this place until the owner sorts out the staff and why someone is allowed to take up residence. I have been pulling out my valuable things probably gonna end up moving it all and it is a real shame.
Review №8
2022-02-15Michael was great and helped me get started. The facility is very clean and access is simple withthe app. $1 for the first month was an offer that sealed the deal for me.
Review №9
2022-05-09The manager Michael is a very helpful fellow. I felt comfortable with the process and the facility, which is very clean and well lighted.
Review №10
2022-06-10Michael was a great help today getting set up with a storage unit. Very seamless process getting everything squared away. Thank you!