Wheelchair-accessible entrance
Yes
Pure Water Pools in Macomb
Categories
Location on the map
Macomb, Macomb County, Michigan, US
Accessibility
Phone: +1 586-566-4600
Site: http://www.purewaterpools.us/
Site: http://www.purewaterpools.us/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (25)
Over the past 10 years I spent a pretty penny at this store. Went to get my water tested today and the owner complained that I havent spent a lot of money there lately. Just tell me if you do not want to test my water anymore - I can take it somewhere else - no skin of my back
I go here at least once every two weeks. They test my water and make recommendations to keep it balanced. My water is crystal clear!!!!!!!!Thank you very much.
Patched a leak four weeks ago and charged me again to come out and fix the same hole. Poor customer relations. Will next time look for a company that backs its work and supports its customers.
Pure Water Pools is a great company. Jim, the owner, is extremely knowledgeable and friendly. Their employees do a great job and I have been very happy with their service.
This place sucks. I called 3 times. Left my name, number and the problem with some girl. Was told I would get a call back from Jim all 3 times. Guess what, no call back. Great customer service they have. Might want to get someone else to take calls.
Had an undeground leak, they were way more expensive then any leak I have ahd before and not only yhat instead of plugging my returns, they drained a ton of water out of the pool.
The girl that answered the phone was clueless. I have no idea how they stay in business. She was asking me questions that made no sense. 1 star is being generous
Had them close my pool last fall and open this spring, other than some quarantine related hiccups everything went great!!
Weve been using them for the last several years to open and close our pool. Weve always been very happy!
Stopped in on a Tuesday at noon. Six employees no other customers in the store. Waited ten minutes not one of them asked how they could help as I stood at the counter. I guess they’re too busy. Never again.
Ive been going to Pure Water for 16 years now and have had the best experience. Great quality, excellent service always on time.
Great service and knowledgeable people. My go to pool store.
Poor communication but did a good job at putting our pool liner in.
Friendly knowledgeable service and great prices.
Had what I needed
Total reviews rating 3.5
25 Reviews for Pure Water Pools 2023:
Review №1
2022-05-19Probably should update your website!!! If you list cities you’ll service and then say “it’s too far away”… If you live in SCS or GP don’t call them, even though both communities are listed in their service area.
Review №2
2022-06-26Always amazing every time I stop in. Knowledgeable, friendly and very helpful.
Review №3
2020-05-26I have had wonderful experiences with Pure Water Pools for over 5 years. They refurbished my in-ground pool, open/close my pool, service the mechanics, recommend pool treatments to maintain water quality, and more. They have always been professional, personable and pleasant! I always recommend this pool store!
Review №4
2019-08-06Amazing work by Owner (Jim) and his team. The coping and tile work is flawless, looks better then when it was new. The whole process went like clockwork, almost complete waiting for the coping and tile to fully dry and then finished with a seal around the pool coping and cement. I would give them 10 stars if I could, thank you Pure Pool!Very helpful and friendly at the same time upon visiting his store today. Hard to find those types of people these days. I’m having them come out and quote the job.Thanks!
Review №5
2016-04-22I had my 25+ year old Gunite pool restored by Pure Water pools, and they were great. Jim, is a very knowledgeable guy, and his staff is as well. I knew nothing about pool restoration, and had many questions; Jim and his staff were able to answer all of them and showed a lot of patience with me!When dealing with pools, and pool companys you have to learn to be patient, weather causes schedule changes all the time and not understanding this can lead to frustration and anger. Being in the building trades at one time I understood it well. I knew anytime there was bad weather, the job would be delayed, and anytime there was a delay I would get a call. At no time did I feel neglected, or put-off by Jim, or his staff.After the pool restoration I purchased a Heater. I had done my research, had one in mind, and headed off to the store. Jim again being very informative showed me another option, (a less expensive option) but a high quality unit. I’m happy to report that I have not had a problem with this unit in the 3 years. And it heats my 27, 0000 gallon pool really fast compared to the previous one...My latest purchase was two years ago; I bought a mesh safety cover. Again I thought I knew what I wanted and Jim briefed me on the different covers, pros and cons etc. With that knowledge I was able to get the cover that suited my needs. The last thing Jim mentioned to me relating to the cover was the springs that attach the cover to the metal lugs in the pool deck. He told me that he recommends the thicker heavy duty springs because they hold up better in windy conditions when the cover is being stressed. I can tell you with 100% certainty that Im very happy I listened to Jim and got the bigger springs. This past winter we had a few super windy days and I lost shingles on my shed, tore down my plastic fence around my filter, and knocked down 80 feet of wooden fence. The only thing that didnt get torn down, or ruined is my pool cover. Thank you Jim for convincing me to purchase the heavy duty springs!I live about 10 miles from Pure Water Pools, and pass several other pool stores to get there. But for me and my needs it’s worth the extra miles!Sincerely,Dave
Review №6
2022-06-10Good place to get your pool water tested.
Review №7
2014-07-08We had sand blowing back into our pool. The tech came out and not only fixed it, but showed me what was involved in the repair and educated me a bit more on our pool. (were new pool owners) Very nice, very professional and left the filter and pool equipment looking professionally finished. The best part is that theres no more sand blowing back in the pool.
Review №8
2016-10-05I was very happy with the service PWP gave my tenants for years. However they made me very upset when they put a lien on my property because a tenant didnt pay her bill for some time.I didnt have a contract with them at that time, my tenant did.They never told me about the lien and most upsetting didnt remove it when the tenant had moved out and finally paid all open bills.This is in my eyes not only unfair but illegal too.
Review №9
2018-09-06Jim was WONDERFUL! I called thinking I needed a new pump, but after 30 minutes on the phone with him, he educated me more than I ever could have expected. The more info I gave him, the more he took me down a path of looking at a simple $12 part on my chlorinator. When I got home, I started with the L on my chlorinator and sure thing, it was the cause of my pool never having chlorine. Yeah!!!! Thank you SO MUCH for all your information on the phone.Im flabbergasted by the low reviews on this site- because you were AWESOME!
Review №10
2016-11-12So bought a new house with an old in ground. Asked pure water to come out and give a repair estimate, they said they would try and open the pool which i knew was a mistake becuse the pool needed a lot of work. So they come out charge me 200 dollars lift the cover and say oh yeah we cant do anything with this well send out our specialist.I waited 2 weeks for the specialist who never showed called several times and was told he would call us to schedule of course he never called. No one from purewater ever did anything other than cash the 200 dollar check they did NOTHING to earn. Purewater i want my money back.