Rack N Road Car Racks and Hitch Superstores
Address: 1995 Harbor Blvd Suite A, Costa Mesa, CA 92627, United States
Phone: +1 949-574-9990
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 949-574-9990
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Trailer supply store, Bicycle rack, Car accessories store, Truck accessories store
Rating: 4.4
Site: https://racknroad.com/store/costamesa/
Worktime:
Rating: 4.4
Site: https://racknroad.com/store/costamesa/
Worktime:
| Day | Time |
|---|---|
| Monday | 9:30 AM–6 PM |
| Tuesday | 9:30 AM–6 PM |
| Wednesday | 9:30 AM–6 PM |
| Thursday | 9:30 AM–6 PM |
| Friday | 9:30 AM–6 PM |
| Saturday | 9:30 AM–6 PM |
| Sunday | 10 AM–5 PM |
Name: D**** G*******
Date: 2024-06-28 21:29:07
Rating: 5
Comment: Rack N Road has excellent customer, they had what we needed in stock, assembled the swing away adapter and bike rack, then installed both items on our truck giving us detailed instructions on how everything worked together, doing this in a timely manner.
Name: M*** Z******
Date: 2024-06-28 19:45:16
Rating: 5
Comment: Friendly staff, great value.
Click here to view more comments
Name: L*** M****
Date: 2024-06-26 20:20:44
Rating: 5
Comment: Great quality of work and communication.Work done in a timely manner. Reasonable pricing as well.
Name: F**** F******
Date: 2024-06-25 23:47:19
Rating: 5
Comment: Great customer service. They always go above and beyond!
Name: C****** M******
Date: 2024-06-23 22:25:34
Rating: 5
Comment: Customer for life.
Name: S** G********
Date: 2024-06-20 01:27:06
Rating: 1
Comment: No follow up
Name: M*** J*******
Date: 2024-06-18 18:42:35
Rating: 4
Comment: While they eventually got it installed, initially they order the wring part which made me have to come back twice ti get the final installationWork itself was great
Name: H******* B****
Date: 2024-06-18 03:23:59
Rating: 5
Comment: This place is the place. Marty really went above and beyond to help me get my summer adventures started.
Name: T** D********
Date: 2024-06-17 15:34:16
Rating: 5
Comment: Rack N Road just installed my fourth rack system on my fourth truck over 20 years. When it comes to rack systems, there is no one better in South OC.
Name: S***** N****
Date: 2024-06-15 22:40:28
Rating: 5
Comment: They were very professional and the service was excellent.
Name: C**** C*****
Date: 2024-06-15 17:00:25
Rating: 5
Comment: Great local spot to grab what I needed at a great price. I bought the Curt Hitch Basket and bag. Highly recommend!!
Name: P**** D*******
Date: 2024-06-14 01:08:56
Rating: 5
Comment: It is great to go to a store and have the most helpful staff assisting you. Listening, understanding your needs and giving you options and leave ypu with a smile. Love this place!!!
Name: R*** F*****
Date: 2024-06-13 17:57:26
Rating: 5
Comment: The one and only place I go to gear out my trucks
Name: B**** A****
Date: 2024-06-13 04:15:18
Rating: 5
Comment: Sean was incredibly helpful. We found the perfect cargo box for our needs and drove off with it installed in under an hour.
Name: M****** M****
Date: 2024-06-11 11:14:05
Rating: 5
Comment: Great selection, guidance and service!2015 WRX does not accommodate OEM cross bars. Rack n Road helped find a solution that fit our needs, was cost effective and looks great.
Name: A** M****
Date: 2024-06-10 21:50:42
Rating: 5
Comment: I was told installation for hitch install would take about 2 hrs however was done a lot faster than expected. The guys here were very helpful and kind.
Name: D** C****
Date: 2024-06-08 21:44:32
Rating: 5
Comment: The team at Rack and Road were professional, friendly, and knowledgeable about their products. I am happy with my purchase and will come back when the need arises.
Name: J*** D****
Date: 2024-06-08 13:35:22
Rating: 5
Comment: Looked up all the codes I needed for my roof rack.
Name: A***** S**** M****
Date: 2024-06-05 00:47:36
Rating: 5
Comment: Cant say enough about my experience at Rack N Road! They knew their stuff and was able to guide me to making a great choice for running boards for my truck. Thank you guyz!
Name: K D*
Date: 2024-06-04 20:43:25
Rating: 5
Comment: I’m a returning customer, they have a polite and professional staff. Quite helpful with my problem with attaching my old Adarac heavy duty bars to my new Yakima rails. I love the look!
Name: C**** B*******
Date: 2024-06-03 22:23:18
Rating: 5
Comment: Shopping at Rack N Road was a great experience. The staff were extremely helpful, knowledgeable, and offered great products at fantastic prices. I came in looking for a Thule cargo box, and when they were out of stock I got a great deal on a used Yakama one instead. They helped install it and educated me on the features of my cargo box.11/10 shopping experience.
Name: K**** B******
Date: 2024-05-31 20:22:37
Rating: 5
Comment: The guys at rack and road have always been helpful, especially in my case, I do DIY installs. They seem to always have everything I need.
Name: G*** T
Date: 2024-05-31 20:09:10
Rating: 5
Comment: Great service by the team at Rack n Road. The hitch on my Subaru looks perfect and was finished on time. I highly recommend.
Name: D***** J****
Date: 2024-05-29 23:40:21
Rating: 5
Comment: People are real friendly, and parts were on time saved me money.
Name: D*** M*******
Date: 2024-05-26 20:02:47
Rating: 5
Comment: Very helpful in selection process of cargo carrier, even to the point of mentioning the Memorial Day sale. Also, offered assistance if I had problems installing the carrier in their parking lot.
Name: C**** D****
Date: 2024-05-21 20:32:01
Rating: 5
Comment: Helpful and Knowledgeable Sales People. Lots of options and most of all the the guys were patient! They also helped me make adjustments to my system after the initial purchase was made.
Name: D**** W***********
Date: 2024-05-20 17:49:51
Rating: 5
Comment: We love our new Yakima. The guys there were all so friendly and very helpful.
Name: B******
Date: 2024-05-20 16:37:35
Rating: 5
Comment: Shawn is awesome, great service
Name: J*** F**********
Date: 2024-05-20 15:39:50
Rating: 5
Comment: I have been going to Rack N Road for about 15+ years now. I get all my sports rack equipment there. I have purchased accessories, bars, towers, locks and other equipment over the years. Everyone is always very helpful.On my last visit I needed to replace a broken tower for my Yakima rack. Most people were selling a set of 4 Skyline towers online ($250). Rack N Road was able to sell me a single tower for 1/4th of the cost! I would have never saved this much money without the assistance of the knowledgeable and helpful staff.I first started going to Rack N Road after they supported a charity bike ride that I attended. I still wear the t-shirt that I got at the event. They upgraded my t-shirt after I told them my story.
Name: S**** W***
Date: 2024-05-18 22:41:37
Rating: 5
Comment: Great customer service!
Name: R***** M******* (********* M********
Date: 2024-05-18 18:49:01
Rating: 5
Comment: I’ve bought two Thule bike racks there and the crew at Rack n Road have treated me right for years now. Definitely the place to go for adventure equipment.
Name: J***** K******
Date: 2024-05-16 00:04:57
Rating: 5
Comment: Stoked on my new racks, great service, and sweet deal on winter sport racks
Name: M*** S****
Date: 2024-05-15 02:00:11
Rating: 5
Comment: Awesome service! In and out in an afternoon!
Name: s****** h******
Date: 2024-05-11 17:33:35
Rating: 5
Comment: Knowledgeable staff and super polite! Didnt try to upsell me.
Name: A******* D**
Date: 2024-05-11 00:09:53
Rating: 5
Comment: Great place to get parts installed. Friendly and knowledgeable staff
Name: E**** C****
Date: 2024-05-09 01:14:54
Rating: 5
Comment: Great crew, knew there stuff, and products are superior in quality !
Name: P****** D*****
Date: 2024-05-08 19:14:41
Rating: 5
Comment: Seamless trade-in of older (2001) Thule Evolution 1800 (18 cu ft) with newer and smaller Force XT L (16 cu ft). Fits on factory 2024 Toyota 4Runner crossbars, rear hatch clears, larger model hit spoiler wing.
Name: B**** M******
Date: 2024-05-05 21:46:39
Rating: 5
Comment: 2nd time I’ve used Rack & Road to install a hitch (Subaru Outback and Lexus RX 350). Quality work and reasonably priced. Staff is very friendly and helpful and is working with me on cross bars and a cargo box. Would give them more stars if I could.
Name: B***** B*** M****
Date: 2024-05-05 03:27:45
Rating: 5
Comment: Excellent customer service and workmanship. As soon as the part arrived, they got my bike rack fixed that day! They even found that it had been improperly put together previously and fixed that also. Pleasure to work with everyone at Rack N Road!!
Name: G*** J*****
Date: 2024-05-04 20:55:32
Rating: 5
Comment: Best customer service in the game.
Name: C******* K******
Date: 2024-05-03 01:08:29
Rating: 5
Comment: Very happy with my install and new bike rack!
Name: J** D*********
Date: 2024-05-02 06:24:42
Rating: 5
Comment: Nice knowledgeable staff. Quick install. Easy
Name: S******
Date: 2024-04-28 21:02:44
Rating: 5
Comment: Great service and great products for todays world. Sean and Marty take the time and answer questions and concerns and get it done right
Name: C*** K**
Date: 2024-04-26 23:26:41
Rating: 5
Comment: Friendly workers and always positive vibe here..must go place for roof racks accessories...
Name: L**** M****** - V******* R******
Date: 2024-04-25 22:13:52
Rating: 5
Comment: I recently had a fantastic experience. The staff was incredibly friendly and informative, and they went out of their way to help me with my purchase. I needed an out-of-stock product, and they quickly placed an order for it. To my surprise, it arrived the very next day!I received a prompt text to let me know my order was ready, and the installation was seamless—no hassles, no waste of time. The entire process was smooth and stress-free, and I truly enjoyed doing business here. I highly recommend to anyone looking for excellent service and a friendly team.
Name: D****** J*
Date: 2024-04-25 21:08:46
Rating: 5
Comment: Very kind and professional
Name: L*** M*****
Date: 2024-04-21 20:38:57
Rating: 5
Comment: Evan was helpful with helping me make a decision on a bike rack. He was professional and pleasant.
Name: M*** B***
Date: 2024-04-20 00:40:53
Rating: 5
Comment: These guys went above and beyond to get my Range Rover Sport SUv sorted with wiring and tow hitch ready to tow my new boat. Highly recommend them!!!
Name: S**** L**
Date: 2024-04-18 18:33:43
Rating: 5
Comment: Excellent customer service again!! Jon was quick, accurate, no nonsense - really appreciate his help. This is my 3rd visit for the same reason- key replacement, definitely keep coming back to this store.
Name: C**** C*****
Date: 2024-04-16 21:41:50
Rating: 5
Comment: Great staff and customer service. The place to go for racks in Orange County!
Name: K**** B*******
Date: 2024-04-14 20:53:32
Rating: 5
Comment: This place is the real deal. Sean is the man!! He helped us with our RSi Smartcap and was extremely communicative and very personable. Sean went the extra mile to explain how to set it up and even showed us his truck set up.Thanks Sean and Rack N Road, you guys are the best! We’ll definitely be coming back here.
Name: J**** F******
Date: 2024-04-11 19:26:01
Rating: 5
Comment: The team quickly diagnosed my issue and resolved it immediately. Customer service and quality of work are outstanding. Highly recommend going to this team for all of your vehicle needs!
Name: w****** S******
Date: 2024-04-08 22:10:59
Rating: 5
Comment: I have always received excellent service at Rack n Road. Staff is friendly and knowledgeable.
Name: M******* P*****
Date: 2024-04-08 21:48:53
Rating: 1
Comment: Job not completed I have to make another trip basket not fit I spend six hours but unfortunately it didn’t work same day too long spend for my age any way hope it will work next time not too happy situation it’s ok what else’s any way thank you Joseph
Name: G***** Y***
Date: 2024-04-08 17:32:53
Rating: 5
Comment: There’s many options out there for purchasing a hitch bike rack, and most likely the biggest factor is cost, but what a lot of people overlook is the service. Shawn and his team are well know and highly recommended in the OC and they provide top notch customer service. They are very knowledgeable when it comes to their business and they provide a knowledge base that is unrivaled. I live in LA and doing business with them was totally worth the drive. I plan to go back for sure and highly recommend them.
Name: M*** P*****
Date: 2024-04-03 16:17:32
Rating: 5
Comment: Weve done business with RR before. Stopped by this time and spoke with Sean. Friendly, knowledgable, helpful. He helped us decide, we got what we wanted, roof racks for our Jeep, & walked out with our purchase! Great experience.
Name: R****** B****
Date: 2024-04-02 02:25:31
Rating: 5
Comment: I recently had some racks and an awning installed for my Sprinter at R&R. Everyone there was really helpful, and the work looks great.
Name: L**** K*****
Date: 2024-04-01 16:35:27
Rating: 5
Comment: Sean was very helpful in solving my problem with cores for my Thule rack. Very knowledgeable, really appreciate the service. Would highly recommend!
Name: p*** m*****
Date: 2024-03-29 19:43:33
Rating: 5
Comment: The team is super helpful and competent, would highly recommend!
Name: M*** O******
Date: 2024-03-28 22:27:34
Rating: 5
Comment: Rack and Road was professional and completed the work on time. The final product looks great!
Name: D***** G*****
Date: 2024-03-26 21:29:06
Rating: 5
Comment: Friendly and helpful staff. Stepping out of their way to advise and assist.
Name: L**** C******
Date: 2024-03-26 17:31:59
Rating: 5
Comment: Marty was great start to finish
Name: T**** P******
Date: 2024-03-25 16:49:54
Rating: 5
Comment: The guys were super knowledgeable on the range of ski racks they carry. I was in and out in 15 mins 👍🏼
Name: P******** W*
Date: 2024-03-24 17:08:18
Rating: 5
Comment: Had a great experience getting a hitch installed on our new van, from getting a quote to picking up our car it was a smooth process and a job well done. Great customer service and prompt service. Prices are great, too!
Name: H**** O**
Date: 2024-03-24 01:42:20
Rating: 5
Comment: So far, so good. The bike rack has been easy to put on and take off.
Name: D*** V** G*****
Date: 2024-03-22 19:19:20
Rating: 5
Comment: Super helpful with identifying the best roof rack for my needs, and they had what I needed IN STOCK. Nice guys
Name: H****** D
Date: 2024-03-22 18:44:05
Rating: 5
Comment: Walked in and was greeted right away by the assistant manager Jon. He was very helpfulin assisting me with shopping the multiple options for what I was looking for and I left a very happy customer with a great new car accessory!I would highly recommend this shop for any car rack needs!
Name: B***** O****
Date: 2024-03-21 21:49:48
Rating: 5
Comment: Great customer service!
Name: V***** S******
Date: 2024-03-16 00:59:54
Rating: 5
Comment: Great company, employees and service! Highly recommended!
Name: M*** F******
Date: 2024-03-13 18:56:40
Rating: 5
Comment: Always pleasant and very helpful. Great place with great service.
Name: T*** Y**
Date: 2024-03-09 19:34:54
Rating: 5
Comment: The guys were great and their installation was very quick!
Name: L**** T*****
Date: 2024-03-06 18:33:55
Rating: 5
Comment: Excellent service!!! Very knowledgeable!!!
Name: D**** E******
Date: 2024-03-03 20:15:41
Rating: 5
Comment: Awesome work, done in a timely manner very professional. Marty answered all my questions. Would definitely go back.
Name: D** M********
Date: 2024-03-01 21:15:32
Rating: 5
Comment: Great selection but didn’t have my size of snow chains. Got them in 2 days, love it! Helpful crew working there too.
Name: C**** M*****
Date: 2024-02-29 02:19:35
Rating: 5
Comment: Nice work on my hitch. Very professional people.
Name: D** C*********
Date: 2024-02-29 02:00:10
Rating: 5
Comment: Amazing experience with highly trained workers who understanding outfitting vehicles
Name: J**** C*****
Date: 2024-02-26 01:43:25
Rating: 5
Comment: Great communication and customer service. Had my BMW X5 rewired for a five pin connector. They did such an amazing job and Took extra steps for a very clean wiring installation. Highly recommend.
Name: m**** m****
Date: 2024-02-24 23:55:43
Rating: 5
Comment: The expert staff was beyond helpful in getting me the right product for my vehicle! Ill definitely be back!
Name: k*** m*******
Date: 2024-02-24 01:14:07
Rating: 5
Comment: Rack NLoad have been great from the initial purchase to the repair post a car wash accident that damaged the roof racks.Fair pricing, quality equipment and service.I give them my highest recommendation.And yes, I have been to their competier in Tustin.Go to Rack N Load.No comparison.
Name: A******* 0**
Date: 2024-02-21 17:42:54
Rating: 5
Comment: Great place, they were able to get me set up with a ski/snowboard rack same day. Great service, very easy process, I would highly recommend them to anyone!
Name: j** v******
Date: 2024-02-15 16:06:26
Rating: 5
Comment: I lost my keys for my storage pod and they helped me out and set me up with new keys, they have helpful and friendly staff.
Name: G***** W****
Date: 2024-02-14 20:54:38
Rating: 5
Comment: Awesome guys that worked hard to accomplish my installation. The absolute precision of the installation alignment down to the 1/8th of an inch was unbelievable. Nice to have installers with so much pride in perfection. Great customer service also from the very first contact. They were very diligent in following up with me and also reminding me of my installation appointment. Highly recommend these guys for your rack and accessory needs. I don’t live that close but I can tell you that I will be back here.
Name: D** C
Date: 2024-02-11 00:02:50
Rating: 5
Comment: Very knowledgeable of roof rack systems. Got me the right fit for my vehicle
Name: w****** l*****
Date: 2024-02-06 02:15:47
Rating: 5
Comment: Team was very, very helpful.
Name: J*** C*****
Date: 2024-02-04 19:47:40
Rating: 5
Comment: Great staff, knowledgeable, caring. Always helpful with a fix or purchase
Name: D**** M*****
Date: 2024-02-03 22:34:12
Rating: 5
Comment: I came in and told them what I wanted and they knew what I needed. They ordered it and installed it in a timely matter. They did a great job installing it.
Name: M***
Date: 2024-02-03 18:56:10
Rating: 5
Comment: Customer service is awesome and they are very knowledgeable when it comes to the items they’re selling.
Name: J**** C****
Date: 2024-02-02 21:14:14
Rating: 5
Comment: Great customer service from the first phone call to ordering the parts to installation. They offer a very fair price, high quality product and installation. Irvine Subaru sent me here as the only shop they say they won’t void the warranty and I see why. Thanks!
Name: G****** A L**
Date: 2024-02-01 20:58:23
Rating: 5
Comment: Great selection of products. Efficient staff, I have purchased from them several times.
Name: W**** W*****
Date: 2024-01-28 03:24:31
Rating: 5
Comment: Over the years I have used Rack n Road for my many needs and they have consistently provided excellent customer service every time! They are knowledgeable, informative and experts in their field. I will continue to use them and highly recommend to friends and family. Would give 10 stars if possible :)P.S. Extra special thank you to Sean for going above and beyond in his recommendations and custom service.
Name: J*** K*****
Date: 2024-01-26 23:32:14
Rating: 5
Comment: Outstanding service. Outstanding price. Outstanding employees. Outstanding!
Name: C**** C*****
Date: 2024-01-26 05:30:49
Rating: 5
Comment: Great overall experience from a team of very friendly & knowledgeable professionals.. They installed a Class 3 Curt hitch on my SUV and it looks awesome. They spent the time and educated me on hitches & bike racks.
Name: E*** N***
Date: 2024-01-22 18:38:43
Rating: 5
Comment: They were awesome. Helped with everything
Name: J*** D*******
Date: 2024-01-21 01:34:51
Rating: 5
Comment: Very easy purchase. Knowledgeable staff
Name: B**** B*****
Date: 2024-01-21 00:42:09
Rating: 5
Comment: These guys rule! Always friendly service and super knowledgeable. Look no further!
Name: M***** D* J**** N***
Date: 2024-01-21 00:05:57
Rating: 5
Comment: Thank you for your patience with me and your products are Quality material.
Name: S**** L***
Date: 2024-01-20 21:36:53
Rating: 5
Comment: The crew at the Costa Mesa store quickly identified the problem with the locking knob on my rack and found a replacement key. Problem solved. Ordered an extra key. Thanks.
Name: C*** M*****
Date: 2024-01-19 22:22:33
Rating: 5
Comment: Fast and friendly service. Had exactly what I needed. John and Marty both were very helpful getting rack parts and putting it together.
Name: J* A** B******
Date: 2024-01-18 20:56:15
Rating: 5
Comment: Staff was extremely helpful, knowledgeable and friendly. They finished the job on time and took great care with my car. I would definitely recommend Rack and Road.
Name: J*** B******
Date: 2024-01-18 00:46:55
Rating: 5
Comment: I got a hitch on a new car and bought a bike rack. These are really nice people to deal with.
Name: A**** L***
Date: 2024-01-16 22:33:58
Rating: 5
Comment: Shopped here several times. This time I damaged the roof rack and they dis an excellent job. Very knowledgeable people work here. Highly recommend.
Name: M*** S**********
Date: 2024-01-15 18:50:08
Rating: 5
Comment: My sales rep Jon is knowledgeable about different bike carrier options and set me up with a Thule carrier that’s perfect for our needs. No more. No less. Definitely will be back.
Name: K**** H****
Date: 2024-01-15 18:26:42
Rating: 5
Comment: Great service and timely. Highly recommended.
Name: C**** O*********
Date: 2024-01-13 04:54:16
Rating: 5
Comment: 2nd trip back to purchase a Backflip tonneau cover for my 2017 Frontier, wore the 1st one out.Excellent service and understanding of their products. Great communication and installation flawless.Extremely Satisfied, Thank You, CraigO’
Name: B******* D*******
Date: 2023-12-16 00:34:24
Rating: 5
Comment: The team here is so knowledgeable & helpful! They went above and beyond in helping me solve a time sensitive issue. I really appreciate you guys!
Name: H*** H*****
Date: 2023-10-09 15:56:15
Rating: 5
Comment: Sean took care of me from start to finish! Answered all my questions over the phone about IKampers. Super smooth transaction. I will be going back there in the future. Anything that has to do with rack mounted accessories trailer hitches and anything of the sort they will be my first recommendation to everyone.
Name: J**** B*******
Date: 2023-08-30 06:52:19
Rating: 4
Comment: Customer service was great,, didn’t find what I was looking for but got directed to a place where I could find the product I was looking gor
Name: M****** D*****
Date: 2023-06-10 01:26:01
Rating: 5
Comment: GREAT service & communication.
Name: Y*** G*****
Date: 2023-03-31 22:46:12
Rating: 5
Comment: Good costumer service.Happy with the product..
Name: A***** M*****
Date: 2023-02-25 21:55:07
Rating: 5
Comment: These guys are awesome. I went in looking for a bike rack that could swing out from the tailgate of my car so I could better access it. They had the exact attachment I needed and helped me fix my old rack so didn’t have to buy a whole new setup. Saved me ~$500 and Sean went above and beyond to help me get it sorted out. Couldn’t recommend this place more.
Name: D***** S
Date: 2023-02-11 05:44:39
Rating: 5
Comment: I went in looking for a rare replacement key for an old Yakima bike rack and a matching locking hitch pin and left with both items as well as a fantastic experience. The customer service Jason and the boys provided was unmatched, and truthfully, hard to find these days. Kind, respectful, caring, attentive, and fun. This place rocks (and racks)!
Name: K******* S******
Date: 2023-02-01 19:25:39
Rating: 5
Comment: Good store great service.
Name: M******* K
Date: 2023-01-23 04:11:46
Rating: 5
Comment: Awesome inventory of cargo boxes. Workers were very helpful and friendly!
Name: R** W
Date: 2023-01-18 18:54:45
Rating: 5
Comment: Expensive and WORTH IT!!
Name: D****** R****
Date: 2022-12-10 20:48:37
Rating: 5
Comment: Absolutely fantastic experience. Did you know they offer rentals? Which is amazing because I don’t have the space to keep a storage box. The team has great personable and knowledgable service. I’m definitely coming back and recommending more people visit for their car needs.Really great experience, thanks Marty.
Name: G** M*****
Date: 2022-08-03 03:53:26
Rating: 5
Comment: Great place
Name: M****** B
Date: 2022-08-01 02:10:23
Rating: 5
Comment: I recently noticed the housing on my crossbars was cracking so I called the shop & lucked out when Sean answered. Not only did he reassure me that the integrity of the bars would be intact he saved me some money by letting me know they had a “used” pair of crossbars available. Saving a buck always helps but what was even more impressive was that in discussing the distance to the shop Sean figured out we lived not far from each other & offered to drop them off on his way home whenever I was ready to purchase if I decided to get the used or new ones. Sean went above & beyond which is definitely reflective of the company he works for. I will be making a stop in at a later time for something else & I look forward to taking any future business to RacknRoad along with recommending them to anyone I know that needs their services. Thank you Sean!
Name: T*****
Date: 2022-07-25 18:48:50
Rating: 5
Comment: Great customer service. They’re eager to help. Even when they are slammed with customers, they will go out of their way to make sure you are taken care of.
Name: E**** M****
Date: 2022-07-17 00:44:24
Rating: 5
Comment: I want to give Sean a shout out. He went out of his way and got me set up with my yakima megawarrior hardware just in time for my trip. He answered questions for me after store hours. Will be doing business with again. Thank you
Name: C******** T***** (****************
Date: 2022-07-13 21:57:13
Rating: 5
Comment: Super helpful patient knowledgeable staff. Jon Walker thanks for great phone and in person help.
Name: R* C*
Date: 2022-06-16 01:05:56
Rating: 5
Comment: Great place. very helpful. install was fast and clean.ended up getting both a bike rack and Vespa trailer for the SUV.check these guys out for sure.
Name: D**** A*****
Date: 2022-03-08 17:05:39
Rating: 5
Comment: They have a master key set for Thule. So if you lost you Thule keys, bring in the lock and try the 200+ keys they have until one works :) certainly was cheaper than cutting off the lock and buying new ones. The staff was so helpful. Ill be going back for any rack needs I may have.
Name: P****** R***
Date: 2022-01-05 23:12:11
Rating: 5
Comment: Amazing experience at Rack N Road ! Had been looking for a 4-board snowboard rack for our 4Runner and installation and reviews led us to this business. The staff was extremely knowledgeable and had exactly what we needed in stock. They were able to install it same day and get us ready for the mountains. Rack works perfectly and have gotten several compliments on how it looks. Thank you Rack N Road!!
Name: 3********
Date: 2022-01-03 05:10:47
Rating: 5
Comment: Great store for all your car/truck storage rack needs. Marty was a lifesaver and helped me out with a missing part to our roof ski rack.
Name: M***** L**
Date: 2021-12-07 05:34:45
Rating: 5
Comment: Good people. Put together our rack on the SUV.
Name: J**** C******* (*****
Date: 2021-07-16 19:52:24
Rating: 1
Comment: Bad Service! Bad attitude.. talking politics.. not very friendly to people of color. Very uncomfortable . Definitely do not recommend. Especially white boy with tattoos.
Name: K***** G****
Date: 2021-06-18 00:47:22
Rating: 5
Comment: Rack N Road Costa Mesa rocks! I was having a hard time finding all black rack and cargo box that wasnt going to take over two months to get and install but they managed to do it all in about a month. I was going to do a standard clamp on rack and box but when I told them I just wanted whatever was going to look the best and be the most quiet they recommended doing a built in rack. It looks so beautiful. Im soooo glad I didnt do the clamps. My car looks so much cooler with it built in. Everything looks so custom and natural. My car looks so upgraded and and of a higher quality with my new rack and box. Im so happy I went here. These guys are knowledgeable, great with recommendations, speed, and quality service. So glad I didnt go to the other places I checked out first. This is the spot. ⭐⭐⭐⭐⭐
Name: T***** M*****
Date: 2021-05-29 22:27:57
Rating: 5
Comment: Purchased a new Thule today. Super service, in and out quickly.
Name: G****** C****
Date: 2021-05-24 18:47:25
Rating: 4
Comment: Fast cutreous service..
Name: S*** P*****
Date: 2021-05-13 16:01:51
Rating: 5
Comment: These guys are awesome! I was looking for a Yakima rack for my Tacoma and they were very helpful and friendly. Yakima parts are on back order for months but they went out of their way to find what I needed.
Name: S****** G******
Date: 2021-04-09 19:44:21
Rating: 5
Comment: They are busy but worth it. After the wait, the customer service is amazing. Very helpful and knowledgeable. They spent all the time I needed to answer all my questions. I will be back for other accessories.
Name: J***** C*******
Date: 2021-04-08 21:21:17
Rating: 5
Comment: Pricey, but had a hitch mounted cargo box in stock when everyone else had to take a week to get them.
Name: Y*** P
Date: 2021-03-20 21:57:43
Rating: 5
Comment: Fantastic! Even though it was at least 15 minutes of waiting (on a Saturday in an early afternoon) to be helped, it was worth it. The employee who helped us was very nice, friendly, helpful, and very professional. We got what we were looking for in one trip.
Name: V****** P***
Date: 2021-03-11 02:49:15
Rating: 5
Comment: This shop rocks, the high spirits of the staff reflects the spirit of those adventurous like myself. I was planning a last minute escape and rack & Road hooked me up and made my trip possible. Amazing professional and very reasonable pricing on all equipment. Thank you guys, there should be a rack and road in every town to inspire & motívate connecting sports with California’s beautiful nature 🌺AMAZING SERVICE AMAZING SHOP ⛺️🚣🏻♂️🧗🏼♀️🚵🏻♀️🏄🏻
Name: C**** R***
Date: 2021-01-26 23:38:46
Rating: 5
Comment: The guys were knowledgeable and very pleasant to work with.
Name: A**** P*******
Date: 2020-12-26 23:59:12
Rating: 5
Comment: Great service and vast selection
Name: T*** (*****
Date: 2020-11-21 05:01:03
Rating: 1
Comment: Bought many items from this store for years and service has always been very professional. After covid hit I went back, they were very busy and they made me feel I was a nuisance to them. They were rude, made me wait outside when there were no customers inside, after I paid for the item they put the item next to my car and left. I regret not buying directly from amazon, wouldve received better service for better price
Name: j* b*
Date: 2020-08-31 18:25:45
Rating: 5
Comment: Great guys here. Marty helped me with everything i needed and more.
Name: J**** O****
Date: 2020-07-08 03:58:24
Rating: 5
Comment: Super nice guys... They have a super large variety of roof racks ... If not they can get it for you... I didnt buy anything... I was just window shopping
Name: A***** C*****
Date: 2020-06-19 22:09:33
Rating: 1
Comment: Originally ordered a 700$ Yakima roof rack set for my car 2 months ago. They ended up ordering the wrong fit kit for my car when I went to go get it installed. Then I changed the order to a Thule set that took another month, and still no parts came in. Neither could they give me an answer when they will come in. I lost my patience and just asked for a refund. I was extremely frustrated with how they handled things there. Customer service is awful. Instead of helping me with the situation, the employees just blame each other for the mistakes made. Better off getting it somewhere else.
Name: l*** g*****
Date: 2020-06-18 01:10:14
Rating: 5
Comment: Great help, very knowledgeable and polite. Would come back when I need anything rack related
Name: J****** P*****
Date: 2020-06-15 21:43:06
Rating: 2
Comment: I purchased cross bars for 450$ and drove to Long Beach to get them fast. They wanted to charge me 100$ for installation and said it would take two hours. They lowered the price to 85$ ish. I decided to give it a try by myself. Ended up reading the installation document for about 20 min and installed the thing in 15 minutes and I had no clue how to do it. Thank you Rack N Road!!!
Name: C*
Date: 2020-03-19 23:36:53
Rating: 5
Comment: Best Products and Best Personnel. I have always been more than satisfied in my dealings with Costa Mesa Rack & Road. I recommend them to my friends with confidence.
Name: D**** O*****
Date: 2020-01-18 21:47:49
Rating: 5
Comment: Jason is the man!! He took care of me when nobody else could squeeze me in before a family trip. Saves the day!! I would also highly recommend them for quality of work.
Name: D** P****
Date: 2019-12-23 22:31:43
Rating: 5
Comment: Super nice people work there....very kind and they know what they sell....full of knowledge....
Name: J**** M************
Date: 2019-11-13 02:49:31
Rating: 5
Comment: Outstanding they have everything you need. They actually inconvenienced themselves so that I could get out of town. They helped me out a couple years ago. Still had me in the computer. The Costa Mesa Rack N Road makes spending money pleasurable. The employees are friendly and knowledgeable. Definitely worth checking out.
Name: J**** Y***
Date: 2019-10-14 19:48:40
Rating: 2
Comment: I tried to return something to them. Based on their website, it says I could do so unless it was completely used. What they mean by this is that if you make even one scratch on it, then they wont refund you your money.
Name: D**** R********
Date: 2019-06-09 20:49:28
Rating: 3
Comment: I walked in store and wasnt even acknowledged but I took lots of pictures and I will order online
Name: K***** C********
Date: 2019-05-26 19:29:53
Rating: 4
Comment: Very courteous staff that helped us get a cartop cargo carrier for our Hyundai Santa Fe. Salesman wasnt too helpful at selling us on the individual features and pros/cons of the carrier versus basket, and he didnt share details of available discounts, warranty, or return policy until asked. But once we settled on an item, he was very helpful at making sure it fit our car, helping us understand tips for installation and the locking mechanism. All in all, wed return again.
Name: C**** H****
Date: 2019-05-12 04:29:15
Rating: 5
Comment: Very friendly and helpful. They took care of my Thule T2 latch problem in just a few minutes. This shop rules!
Name: M******** A********
Date: 2019-04-16 13:41:48
Rating: 5
Comment: I recieved pretty good service at this spot. I do however think one thing is kindof lame. I bought a 400$ bike rack and it was supposed to cost money to get help with installation. How lame. I just spent 400$ on a bike rack
Name: M* I*****
Date: 2019-03-22 02:26:01
Rating: 4
Comment: Lots of items in stock
Name: W****** W*** H*****
Date: 2019-02-04 01:18:38
Rating: 5
Comment: Roof and bike rack paradise. I bought a Thule roof rack here five years ago and had an exceptional experience. Today Jonathan helped me get a new bike rack the fit my tow hitch and saved me a ton by have a used one that fit my needs exactly. I saved a few hundred dollars and their knowledge is invaluable! Well worth the drive!
Name: G*** L***
Date: 2018-12-10 23:19:57
Rating: 5
Comment: This place has EVERYTHING!! I called 25 stores down in San Diego even REI but no one had the Thule crossbars I wanted. This place did. Also they had the very hard to find cargo box mounting hardware I needed. Super helpful as well. Highly recommend this place.
Name: R**** L**
Date: 2018-11-21 03:15:35
Rating: 5
Comment: Jadon was the best!!
Name: L***** R
Date: 2018-10-30 20:30:59
Rating: 2
Comment: I was very disappointed with my recent visit to Rack n Road – Costa Mesa. I suppose they would be okay if you know what rack you want and have experience with installing and taking on and off. I do not. During the sales process, they assured me that post install, they would go over the functions of the products so that I completely understood the process of using and removing bike rack/crossbars. They did not. The guy was so casual about it all that he gave me a box with parts, two tools and a strap. He never explained what they were for or how to use them (with the exception of the extra strap). He forgot to give me the keys for the locks, luckily I remembered to ask for them. I think he was new and not sure about the products either because he wasn’t able to directly answer my questions and wasn’t clear in his explanation of how to for the bike rack and crossbars that I purchased. He did know that the Thule Aeroblade Edge Crossbars that I purchased shouldn’t be taken through a car wash. The sales person failed to inform me of that. At $240 EACH crossbar, I would think that might be something they would want to inform me of before I made the purchase.Bottom line is – as a first time buyer, I was looking for customer service that would help me know how to remove, put up and operate for use the purchased crossbars and rack, but instead spent $1000 on equipment that I don’t know how to use and can’t take through a car wash. I was hoping that a retailer who literally only sells racks and calls themselves the Rack & Hitch Superstore would be able to provide a higher quality of customer service than the internet so that I could safely and properly use the equipment I purchased. Unfortunately that was not the case, instead I’ve been on google watching videos and researching myself. I will not be returning to Rack n Road or recommending to anyone in the future.
Name: D**** K***
Date: 2018-09-12 21:57:23
Rating: 5
Comment: Everything you need for hooking something onto your vehicle and a helpful staff to assist you.
Name: R*** H*****
Date: 2018-08-31 19:18:16
Rating: 5
Comment: This is a great place! Great selection and a lot on display to see the different products.Marty is the man! Very knowledgeable and very helpful!
Name: p**********
Date: 2018-08-23 00:53:05
Rating: 5
Comment: I love how the staff was very very knowledgeable about their products. I took their time and explaining how the items function and as well as how to maintain.
Name: J***** C****
Date: 2018-08-12 03:43:43
Rating: 5
Comment: Neat stuff for cars
Name: j*** h*****
Date: 2018-08-07 19:46:25
Rating: 1
Comment: I paid to have a complete rack system installed on my car, 6 days later it blew off my car breaking my board in 2 pieces. Rack n Road was very quick to say that they had nothing to do with it and that I would have to deal with Yakima. Well 2 months later and still damage to my car, broken board and no rack too haul paddle board. NEVER WILL I DO BUSINESS WITH THIS PLACE AGAIN.... Horrible customer service.
Name: M*** L******
Date: 2018-07-08 22:26:09
Rating: 5
Comment: Helpful team, had 5 of my vehicles fitted for racks all have worked great.Thank you mike
Name: J** S*******
Date: 2018-06-21 02:18:30
Rating: 5
Comment: Not only was Chris very friendly, he was also very helpful. Straight up tells you what he can and cant do. Tells you where to go for what he cant. For what he can do, I needed a new trailer wiring harness for my older truck. I was thinking it was going to cost at least $$$ and that I would have to order it, in the end, I only spent $ and he had it IN STOCK. Best part? HE HAD ME PLUG IT IN AND TESTED IT before I even left!!! All the while, professionally juggling the barrage of customers that were flowing in. Thank you Chris!
Name: B***** G****
Date: 2018-06-15 00:15:48
Rating: 1
Comment: Tried to do business, called twice throughout the day but no one answered, left message but call was not returned. They apparently do not hire enough staff, but they have a recording explaining how important my call is to them.
Name: P****** H********
Date: 2018-06-06 16:01:15
Rating: 5
Comment: Unbelievable customer service. I have purchased a few rack systems form this store and they have always gone the extra mile to take care of me. My most recent experience with the store manager,Jason, was amazing. He took care of my rack issues despite the fact that Thule had pretty much ignored my needs. There is no need to shop around for racks anymore. Any better price would not come with the peace of mind that you get with these guys
Name: M**** S**********
Date: 2018-05-12 19:05:50
Rating: 5
Comment: Mr Marty excellent customer service
Name: A**** A*******
Date: 2018-04-27 00:05:40
Rating: 5
Comment: One of the most honest company’s I’ve ever worked with. When the products i ordered came in short on parts they purchased them for me and didn’t even ask for compensation. When they didn’t fit they modified them for FREE. Then they found out that a product was cheaper then estimated so they gave me money back!Active duty discount too. ⭐️⭐️⭐️⭐️⭐️
Name: G** q**
Date: 2018-04-12 05:52:08
Rating: 4
Comment: Good customer service
Name: J***** H*****
Date: 2018-04-05 03:30:14
Rating: 3
Comment: 👎
Name: A***** H******
Date: 2018-03-24 01:03:04
Rating: 5
Comment: Yee
Name: J***** V********
Date: 2018-03-08 00:01:53
Rating: 5
Comment: The staff here is incredibly helpful. They were fine with me asking a ton of questions, and were more than happy to help in any way they could.
Name: S**** C******
Date: 2018-02-16 01:19:50
Rating: 4
Comment: Employees.were cool, manager was a bit of a dueche.
Name: M***** A******
Date: 2018-02-04 01:38:11
Rating: 5
Comment: Great staff! Super great people ! Thanks Rack N Road best shop ever !
Name: P****** D*******
Date: 2018-02-01 19:03:39
Rating: 1
Comment: I like
Name: K******* M*******
Date: 2018-01-13 01:02:28
Rating: 5
Comment: GREAT STAFF & STORE
Name: D***** W*****
Date: 2018-01-02 12:57:06
Rating: 4
Comment: Didnt buy from here but they were nice and helpful. No discounts from any of the major dealers. They do have other brands besides the big two
Name: M****** A*****
Date: 2017-12-31 15:34:00
Rating: 5
Comment: Great selection knowledgeable staff and installation services.
Name: C******* G*****
Date: 2017-12-24 15:55:18
Rating: 5
Comment: Knowledgeable staff and a welcoming atmosphere. They always go the extra mile to make sure I have everything I need and go over the whole process from start to finish.
Name: E**** G*******
Date: 2017-11-27 04:49:52
Rating: 5
Comment: Quick service and dog friendly.
Name: J**** P*****
Date: 2017-11-23 10:20:13
Rating: 5
Comment: Very kind, honest, and professional people working at this place.
Name: H**** K******* J*
Date: 2017-09-28 13:50:48
Rating: 5
Comment: Great people they work on all your guestions great .
Name: C**** W********
Date: 2017-09-07 05:59:22
Rating: 3
Comment: Pricey but the work was perfect. They kind of have that market cornered around here it seems. I paid 700 dollars for 2 bars drilled into my roof. Again I will say they did perfect work and delivered on time....just pricey.
Name: A****** B*****
Date: 2017-07-26 22:03:20
Rating: 5
Comment: Gr8 place for outdoor gears for vehicle. Very Prompt services !!
Name: M****** H***
Date: 2017-07-26 05:56:32
Rating: 5
Comment: Fair pricing on rentals with a large selection of vehicle accessories.
Name: T**** Y***
Date: 2017-07-26 04:50:24
Rating: 3
Comment: If they dont have it in stock, they will offer to order it for you. Prices are for folks with money to burn.
Name: V***** V** Z****
Date: 2017-07-25 23:28:34
Rating: 5
Comment: The team there knows just about everything about any roof rack, hitch-mount, or carrier out there. Super helpful, great recommendations, and the installation is flawless. I highly recommend Rack N Road Costa Mesa.
Name: S**** A******* C******
Date: 2017-06-08 17:06:10
Rating: 4
Comment: Went with friend to learn about BMW car tacks. Friendly knowledgeable staff.
Name: R****** G*****
Date: 2017-05-23 20:35:36
Rating: 5
Comment: Excellent customer service, fast and I found the roof box I needed. It was also on sale!
Name: C******** *
Date: 2017-02-27 20:05:43
Rating: 5
Comment: Friendly and helpful staff. They have a cargo box rental program for $30 a day. On the day of return if you like the box or another model, it can be credited towards the purchase of a new cargo box. Rented a Thule Sonic XL but purchased a step above with the Inno Wedge 660. Dont fall for popularity or looks of any brands until you get to try it out in the elements. I battled epic wind, rain, and snow and the Thule felt like flimsy. The locking and plastic latching mechanism was a pain to deal with. I highly recommend considering Inno boxes as they are better constructed with quality hardware and details.
Name: J*** M******
Date: 2017-01-25 21:53:31
Rating: 1
Comment: High priced, not a great selection
Name: E******** G*******
Date: 2017-01-18 02:28:30
Rating: 1
Comment: **BEWARE**I purchased an installation of a hitch and electrical set up for my fiances van. Setting up the appointment through Amazon was easy, and I thought a fair price. He drove down there, and they spent three hours installing it, by the end it was nightfall. They NEVER checked to see if his breaks or turn signals were working after adjusting the electrical portion of the install. My fiance drove a black van, at night, 20 miles home on the 405 freeway without any back lights. We found out about the problem when he got home, by then the store was closed.We took it back the next day, got there when the store opened, Sunday at 11. They made us wait an hour before even looking at the van they broke. Oscar was the technician servicing in. It then took another two hours to tell us that they needed to service other customers. We demanded a refund at this point, and they said they couldnt authorize it. That Monday we called the manager Jason, who said a refund wasnt possible and to bring it back for a third try. We said no, called the owner in Seattle, who finally allowed the refund. Jason still fought us, not wanting to give the money back. We had to be insistent, and by the end of the day, we finally got the refund. We now have to use that money to take it to a mechanic, where it is now.I Will update once we know what they did to our Van. Horrible service, and will they will never admit to doing anything wrong. Save your money and take it to somewhere else.
Name: t** s****
Date: 2016-12-01 13:00:23
Rating: 5
Comment: Great work.
Name: C*** B*****
Date: 2016-07-02 15:50:14
Rating: 5
Comment: Loved my custom roof rack on my Toyota Corolla. If you are thinking about getting a permanent rack installed this is the place to go!
Name: F**** M******
Date: 2015-08-17 18:26:38
Rating: 5
Comment: Fantastic installation of a complete Thule SUP rack system on a 2013 GMC Terrain (the car came without side rails). If you have a bare roof, this is the place to go. Josh and his team did a great job, on time, and with no pitches to get extra things I didnt need. I cant say enough positive about the level of service and attention to detail, which is important when putting holes in the top of your car. They also spent time after the install to help me understand the system I had purchased, so that I could get up and running quickly. Everyone else said it depends, they said we can do it for the set price of $250, and do it in under 3 hours. I had to drive from San Diego to get to the shop, but more than worth it.
Name: W**** C*****
Date: 2014-04-30 20:07:41
Rating: 1
Comment: Just didnt seem interested in helping me.
Name: D**** M***** (***** V* G***
Date: 2013-04-18 00:00:12
Rating: 5
Comment: Ive done business with Rack N Road for my personal cars and sent many clients there and never hear anything but great things from them. For over 10 years the first time I hear anything negative is when I saw these bad reviews just now.Happy customers will tell anyone that asks, unhappy customers will tell anyone they can get to listen to them.Great service, great people, great products.
Name: B****** S*****
Date: 2012-05-03 22:47:10
Rating: 1
Comment: It was a HORRIBLE experience. Please Do NOT take you vehicle here if you value it at all. I was referred to Rack and Road by a friend, and Paid $378.00 to do a simple tow hitch installation with wire. Easy enough right? WRONG. After waiting 2 1/2 hours when they said 1.. leaving rack and road, my vehicle stalled numerous times...I had to push my car out of the street, then called the shop. They sent over a tow hitch Installer to come see if they could solve the issue. They Couldnt. When installing the hitch they messed up the wires. Tripped a fuse, and screwed up the cars computer system..Non of which they were authorized to do. I had my car towed from where it broke down.... to the dealer. The dealer invoiced me, and directed the problem to the work Rack And Road had done.After I picked the car up from the dealer I had noticed that when I accelerated, and I braked there was a grinding sound. When I looked under the vehicle, I noticed the installers screwed the bolts through the hitch, and the bolts were way too long and the top was resting on the under carriage of the vehicle creating a grinding sound. These guys have no clue what they are doing, and are probably stoned as heck while doing the work. Rack And Road did refund me, but it was NOT worth the trouble. PLEASE DO NOT GIVE THEM BUSINESS! I highly recomend taking your vehicle some where else.
Name: J****** B****
Date: 2010-11-26 02:48:10
Rating: 1
Comment: Horrible installation of my trailer hitch. When I hooked up my trailer, I have no brake lights and both left and right turn signals make only the right signal blink. To top that off, they rescheduled the first install, cause they couldnt figure out how to do the installation. To make it worse, they called me 3hrs after I dropped it off to tell me they needed to reschedule. Then it only took them 2.5hrs to actually do the install.Place is worthless and the guys there are just more worried about getting out of work.
×
Name: K***** B********
Date: 2024-06-29 00:47:01
Rating: 5
Comment: The guys here were GREAT!!! They found the exact hitch and bike rack for my car and then spent the time showing me how it all worked. They could not have been more helpful!