Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Randy Wise is the Dealer to choose! Weather you’re looking to buy a car, trade in your used car, or simply get your services done, they have the very best customer service out there and I have had the easiest experience ever! Larry and Tim are constantly responsive to my texts when I’m in need of service and they go above and beyond to make sure Myself and my Car are well taken care of! I could not be more grateful for such an awesome dealer!
We were headed out on our long awaited Florida vacation. Bags packed and trailer hooked up on Friday evening. As we pulled out the rear shock air bag broke on our vehicle. We called Randy Wise and they got us in on Friday evening 10 minutes before they closed, inspected the vehicle and got us back on the road the next day before noon!! We were so thankful fir the quick service and the extra effort they put in to get our vehicle fixed and back on the road to our vacation! Very highly recommended!
I had a vehicle detailed at the Fenton location. For $120, they did a poor job. They basically just wet-vac the interior and make everything damp. The seats still had visible/loose dirt and debris. Several cup holders had not been cleaned. Carpets still had removable stains. I spent an hour of my own time finishing the job. I do not recommend their detailing service.
I cannot stress enough the absolutely exceptional service that the dealership has given me over the last two truck purchases. I wouldnt even consider going anywhere else and have even sent out of state family members to this dealership because of the exceptional service. I am a GM employee and am proud of the pre-sale/sales work that the individuals do here. There are two employees that I would absolutely recommend working with and exemplify the behaviors of what I believe it means to work at General Motors. Bill Miller(Inventory Manager), and Katie Sura(New Car Sales) were fantastic to say the least. With the Chip Hold issues that GM is currently facing with their new truck sales these two constantly kept me informed and aware of where my truck was at and provided me with any updates that they had. Bill is a no BS kinda guy that will tell you like it is, which I totally appreciate. Katie knew the product extremely well and was not pushy at all. She was great to work with when getting all of the details of the sale finalized, and was just an overall rock star. Really well done you two, keep it up!
My journey has been a pleasent experience. I have been given the red carpet treatment from day 1. My salesman, Dave, was absolutely top notch. He carried me through the process with enthusiasm. Initially we thought 4-5 months for delivery. I get a call a week before it arrived and on 28 Feb 2022 she made it to the dealership. Less than two months. My finance guy Tony worked out my finances and I got it for 2.2% for 72 months. I am from Florida and I never got this treatment when I was looking. I would recommend anyone seriously looking do what I did.... I am very happy.
Oliver Hackney (& HIS staff) have gone out of their way to handle everything making the purchase of our new vehicle so easy! There is NOTHING they missed or should have done to make doing business with them easier or better. We have purchased all our vehicles from Oliver for thirty (yes, at least 30) years & never even think about trying anyone else👍👍
I am in the process of purchasing a custom build truck from Oliver Hackney and his son Jonathan. They have both proven to be men of their word. These are trying times for seller and buyer and its been a long wait. Theres a GMC dealer a 1/2 mile from me but I took the advice of a wise man to use these guys 1400 miles away, and Ill give the same advice to anyone who asks. Rare straight forward deal.
My experience at Randy Wise was phenomenal. Nic Ruflo and Tony Moore made it very easy to get my new truck. They worked very hard to make it all come together in a very sort time frame. Thank you for making it happen. I will definitely recommend Randy Wise as the place to buy your new vehicle.
This is the fourth vehicle that I have leased with Nick and as always he went above and beyond to get me exactly what I wanted. He took the time to answer all my questions about my new lease and to get me a term and payment that works for my budget.Nick went over all the many feature of my new car and took the time to show me how they all work. Thank you Nick for always taking such good care of me!!
Dropped my truck off due to engine running abnormal. Service tech was great and friendly while first dropping it off. Called and updated later. Quick diagnosis of problem with fast turn around for repair. Had my truck back to me in two days! Wonderful group and would use them again if necessary!
Everybody I met at the dealership like Kristin and Brad have been very helpful, generous and they worked hard to make sure that the 2022 Acadia I leased was in excellent condition. I just sent an email to Kristin begging her to send me copies of all lease documents my dad and I had signed and I am very confident that she would.
From my greeting at the front desk to the handshake at the end before I drove away in my new vehicle, I felt valued, understood, and competent with the information and service I was given. The Hackney Team helped me over the course of a few days to bring all the elements together to make my purchase happen. Their friendly, no pressure, competent approach has left me a satisfied and confident customer!
We had an excellent experience purchasing a used 2019 Buick Encore from Randy Wise in Fenton. Our salesperson Paige Vance was on top of everything. If there was an answer she didn’t know she would check with someone else and get back to us. She didn’t pressure us at all. Most of the transaction was completed from a distance. Once we agreed on a price and when to pick it up, the papers we’re waiting for us to sign and we were in and out in about 1/2 hour.
I had to get my car serviced today. Jenny was my service advisor. She understood exactly what I needed. The part I needed was in stock and my car was fixed quickly. Everything went perfectly. So glad we have the Randy Wise Dealership in Fenton.
I was awed by how fast my (new) salesman found a vehicle for me (I am still waiting for a callback from previous salesman at competitive dealership). He got right to work and i was driving a new car in 4 days! Beyond impressed with Oliver Hackney and his team!!
Recently bought a used car in October. I hadn’t even made my first car payment when my car started experiencing engine failure. After not even a month of having it, it sat in the shop for MONTHS. I just got my vehicle back not even a month ago and it was back in the shop yesterday for some suspension work. Thankfully the Randy Wise in Ortonville was very helpful and fast. They were able to get my vehicle back to me in less than 24 hrs, fixing the suspension work that was needed.Me and a co worker had both bought used cars a week apart from each other. Both from Randy wise in Fenton. Both of us have had our cars in and out of the shop since.
Love this dealership. Not too big, not too small. Started coming here about 12 years ago from a much larger dealership that felt very impersonal. Like I was just part of an assembly line. Not here though. Attentive and friendly staff in all departments ive had dealings with. Just great people. Cant say enough about this dealership, its terrific.
Shayna Brown was amazing!!! She took the time to listen what I was looking for and did all the research! Absolutely love my new car!!! Her and the team at Randy Wise were great! If anyone is looking for a car definitely request Shayna!!!
It was my lucky day when I called and spoke with Nick. Not only is he a great person but, he listened to me & didnt waste my, nor his time by trying to sell me what I didnt want. Unlike another salesperson/dealer who had me convinced I was out of time(my lease was at its end) Nick took the time to explain all of my options. Never have I been SO impressed. Two days later I drove off in my new 2020 Terrain and I couldnt be happier. Thank you Nick!!! I must also add that Tony also made the financial paperwork understandable, fast & seamless. Needless to say; I am a Randy Wise Fan!!!!
Bought 2019 Sierra SLT and Noelle and David were fantastic. No games we agreed on price and trade in one round, no back and forth BS! This might be best car purchase in 60 years!
Sharing my personal experience with Jeff J. in used cars.....although its too early to attest to my opinion of the vehicle I purchased yesterday, I can give my feedback on customer service....A++++....Jeff addressed ALL my concerns, pre-inspection of the vehicle was top notch! Jeff gained my confidence in my choice of used vehicles....will definitely keep in mind for future vehicles!
5 stars for sales4 star for service, (originally 1 star)One of the rare times buying a new vehicle was painless. Bryan Bickford had all the information we needed ready and presented it in plain easy to follow way. All costs/discounts/rebates were listed with descriptions and how they affected final payment. Total buying process took less than 24hrs and I received the best deal from Randy Wise than 6 other dealers were offering on identically equipped vehicles. Thank you.So, after a month of owning a vehicle we absolutely love, we took it in, on an appointment, to repair a slow leak in the tire. They called and asked if we could be in a 1/2 early, said Id try, didnt make it, but was still 18 minutes earlier than original appointment time I requested. First thing service rep said was do you have your paperwork? ummm no, I bought it here, ugh, lets see if we can dig up your warranty papers on a lease with 2100 miles. The fix was done, and they washed it, but LEFT THE MOONROOF OPEN. So now the entire inside of the front is soaked and the sun shade is full of water. Only thing said about it was sorry, someone left the sunroof openNot even remotely happy at the moment.Follow up on the Service...Jenny (Customer Experience Rep) contacted me to discuss my horrible experience and was very pleasant to speak with. She started off with an apology for how things turned out and assured me this was not a normal experience. Although not trying to excuse it, she explained that was unusual behavior for the service rep and that upon talking to him hed put forth greater effort to act professionally at all times. She also said that the porter, is not likely to live down leaving the moon roof open any time soon as EVERYONE is not leaving any opportunity to needle him about it alone. As we approach a week after the visit, I now can appreciate the humor in the situation and have decided to give the service department a clean slate to work with on my next visit.2 Year Update, Ive taken in multiple vehicles for service since my first visit and they have all been performed without issue. My first experience truly was the exception and not the norm. Everyone is always very courteous, the service is completed in a timely manner. Thank you to the service team for making it so I dont dread taking my vehicle in.
Shayna Brown- I appreciate you helping me get my car!! The process was fast easy and simple.... in less then 24hrs I had my car... When I say she was on top of her game I mean it... she reached out to me as soon as I inquired about a vehicle.... thanks shayna appreciate you... if anybody interested in getting a vehicle don’t hesitate to reach out to her or anyone on the team...
Excellent customer service and very informative. Especially with the shipping uncertainty that is happening now. We have shopped @ Randy Wise for 14 years. I have also sent family and friends there. Charlie Burgess Perfect Salesman.
Mike Skodak is amazing. He worked with me when my Terrain was being fixed. He kept me informed every step of the process. I cannot thank him enough. The mechanics did an amazing job. Thank you all so much!
They did a great job at detailing our vehicle. Even replaced the wiper blades as well as the oil change. Then they delivered it to my work place in Flint. Thank you Randy Wise.
2nd time Ive gone to Randy Wise. Will be going back everytime. Both salesman were absolutely amazing. Tim was great, personalized. Kept us informed through out the whole ordering process. The entire Randy Wise staff made the process amazing.
Literally just finished the purchase of my mothers brand new Buick Enclave Avenir. We worked with Nick Ruffalo and he made the process incredibly easy, once it came to financing Tony was awesome, the whole staff made us feel at home and taken care of, if I could rate higher than 5 I would. Definitely visit if you’re in the market for a vehicle.
I am very satisfied every time i leave Randy wise gmc. Staff is always supportive and helpful. Charlie really does go the extra mile to make sure his customers are taken care of!
I had a very pleasant experience today. Shayna’s customer service is excellent and Nick was thorough while helping me with financing. I will definitely refer friends.
Oliver Hackney and his assistants were all so very helpful and seemed to care about my business! Oliver was referred by a friend and can say he didnt disappoint at all.
I’m very picky when it comes to vehicles and I know what I want. With that being said, I have to give a shout out to “NATE BROWN” & Randy Wise for always going above any beyond to deliver. I’ve purchased my last 2 vehicles from Nate & look forward to the future. I appreciate y’all.
Great service, was able to complete much sooner than expected and promised. Mike Skodak was great to work with and communication was great. This was my first time getting service here and I will be returning for my GM vehicles.
4.7 (199 comments)
Review №1
2021-12-30I highly recommend this dealership. Excellent communication, great customer service, and very professional. I obtained excellent buying experience provided by Paige Vance. I spoke with her over the phone given her all of my info so when I arrived all I had to do is test drive and sign. I was there for over an hour getting catered too, making sure my car wants and needs were met. I can honestly say Paige understood the assignment. I left so pleased and satisfied and will continue to do all of my car buying at this dealership.The entire team was phenomenalBut....Paige you ROCK!
Review №2
2022-01-10I could not be happier with the result of my service from the team @ Randy Wise. While my car was in the shop, I had no way of getting to work and back home. The team informed me they have a shuttle service that could give me a ride. This was a life saver. My car was fixed perfectly and quickly. Dustin was the main person I was communicating with. He was always professional and honest. Excellent service from top to bottom.
Review №3
2021-12-21This whole experience was smooth and I was never pressured. My home is quite a distance from this particular GMC dealership. So my sales agent, Kristin answered several questions and gave me guidance by phone/email prior to my visit there. Randy Wise Buick-GMC worked out an awesome deal that my local dealership/sales agent could not match — though he tried.When I arrived at Randy Wise Buick-GMC to get my new car, the atmosphere was comfortable compared to the high pressure Ive experienced at other dealerships. When signing for my previous vehicle at another dealership, I was tensed up and felt like I was at their mercy. And extra packages were quickly presented for me to sign without really explaining them.At Randy Wise, I never felt like I was anything but a valued GM customer. I never felt manipulated, just educated toward my choices. My sales agent Kristin, her manager, and Jean (Finance Mgr) each personally greeted me. Combined, they answered my questions and made me feel very welcome there.I will definitely return to Randy Wise dealership and sales agent Kristin for my next lease in a few years!
Review №4
2021-10-14Purchasing our vehicle from Randy Wise Buick GMC was the best decision! Shayna Brown took excellent care of us and went above and beyond to accommodate our busy work schedules. Bob from Randy Wise delivered the car and paperwork to us which was awesome because we live almost an hour away and we really wanted this vehicle. We love our beautiful Lexus and couldn’t be happier.
Review №5
2022-02-04I purchased my new car here with Jeff J, and he was fantastic. After seeing similar cars online I even went to other dealerships, but nothing compared. Jeff’s customer service, friendliness, and overall knowledge brought me right back to Randy Wise where I purchased my GMC Terrain. He was prepared for us the moment we walked through the door and was helpful from start to finish, and beyond. Thank you for the good experience.
Review №6
2022-06-11From the very first dealing with Matt in the Fenton Randy Wise body shop, I felt valued and knew my vehicle would be taken care of.To be honest, I have never dealt with anyone quite like Matt at any Chevy or Ford dealership. He was patient and explained all of my details. He went above his responsibilities to help me with some additional life situations that were keeping me from repairing my car. I’m thankful that he is my contact point and I trust all things will be 100% satisfactory.
Review №7
2022-03-03My experience was great. Kristin was very kind and professional. The dealership was clean and friendly. I am just waiting on a sunroof and microchips for my 2022 Acadia, which is not their fault. I was surprised that they didnt offer any cushion miles to test drive the vehicle and or add a few miles to the lease agreement start like every other in the past I have leased. I hope GM is putting these chips out as fast as they can, so their customers can be 100% satisfied. I am paying for something I dont have with a measly $50 credit to suffice for now.
Review №8
2022-02-07Just gonna start this off with Shayna Brown is your car sales girl. This girl went above and beyond to get us in a car we loved but most importantly needed! Very professional, excellent communication, and the most fun buying experience! 11/10 recommend! We love our 2019 GMC terrain.
Review №9
2022-02-23Ive been with Randy Wise over 10 yrs. However, the last time I purchased a vehicle I went to Ann Arbor as a result of poor service. The sales dept would not show me a vehicle after it sat for 3 wks. They said it was on hold which time was was against your policy. So I left Randy Wise.But Im back. I have experienced exemplary customer service, great financial assistance that was highly informative by Noelle and Nick, respectively. They are a great representative of what Ive known Randy Wise to be. Thank you for your kindness and excellent service. I made a Wise choice!
Review №10
2022-02-02Since the moment I first walked in I felt special. And looking around everyone felt that way. I have contacted my sales man at odd times and he has no problem continuing to treat me with that same courtesy. As simple as a windshield wiper, I pulled in and out within mins. It was replaced. Didnt even get out of my car. It was amazing!