Delivery
Yes
Randy Wise Buick GMC in Fenton
Categories
Location on the map
Fenton, Genesee County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 810-629-1551
Site: http://www.randywisebuickgmc.com/
Site: http://www.randywisebuickgmc.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–2PM
- Sunday:Closed
Comments (199)
Randy Wise is the Dealer to choose! Weather you’re looking to buy a car, trade in your used car, or simply get your services done, they have the very best customer service out there and I have had the easiest experience ever! Larry and Tim are constantly responsive to my texts when I’m in need of service and they go above and beyond to make sure Myself and my Car are well taken care of! I could not be more grateful for such an awesome dealer!
We were headed out on our long awaited Florida vacation. Bags packed and trailer hooked up on Friday evening. As we pulled out the rear shock air bag broke on our vehicle. We called Randy Wise and they got us in on Friday evening 10 minutes before they closed, inspected the vehicle and got us back on the road the next day before noon!! We were so thankful fir the quick service and the extra effort they put in to get our vehicle fixed and back on the road to our vacation! Very highly recommended!
I had a vehicle detailed at the Fenton location. For $120, they did a poor job. They basically just wet-vac the interior and make everything damp. The seats still had visible/loose dirt and debris. Several cup holders had not been cleaned. Carpets still had removable stains. I spent an hour of my own time finishing the job. I do not recommend their detailing service.
I cannot stress enough the absolutely exceptional service that the dealership has given me over the last two truck purchases. I wouldnt even consider going anywhere else and have even sent out of state family members to this dealership because of the exceptional service. I am a GM employee and am proud of the pre-sale/sales work that the individuals do here. There are two employees that I would absolutely recommend working with and exemplify the behaviors of what I believe it means to work at General Motors. Bill Miller(Inventory Manager), and Katie Sura(New Car Sales) were fantastic to say the least. With the Chip Hold issues that GM is currently facing with their new truck sales these two constantly kept me informed and aware of where my truck was at and provided me with any updates that they had. Bill is a no BS kinda guy that will tell you like it is, which I totally appreciate. Katie knew the product extremely well and was not pushy at all. She was great to work with when getting all of the details of the sale finalized, and was just an overall rock star. Really well done you two, keep it up!
My journey has been a pleasent experience. I have been given the red carpet treatment from day 1. My salesman, Dave, was absolutely top notch. He carried me through the process with enthusiasm. Initially we thought 4-5 months for delivery. I get a call a week before it arrived and on 28 Feb 2022 she made it to the dealership. Less than two months. My finance guy Tony worked out my finances and I got it for 2.2% for 72 months. I am from Florida and I never got this treatment when I was looking. I would recommend anyone seriously looking do what I did.... I am very happy.
Oliver Hackney (& HIS staff) have gone out of their way to handle everything making the purchase of our new vehicle so easy! There is NOTHING they missed or should have done to make doing business with them easier or better. We have purchased all our vehicles from Oliver for thirty (yes, at least 30) years & never even think about trying anyone else👍👍
I am in the process of purchasing a custom build truck from Oliver Hackney and his son Jonathan. They have both proven to be men of their word. These are trying times for seller and buyer and its been a long wait. Theres a GMC dealer a 1/2 mile from me but I took the advice of a wise man to use these guys 1400 miles away, and Ill give the same advice to anyone who asks. Rare straight forward deal.
My experience at Randy Wise was phenomenal. Nic Ruflo and Tony Moore made it very easy to get my new truck. They worked very hard to make it all come together in a very sort time frame. Thank you for making it happen. I will definitely recommend Randy Wise as the place to buy your new vehicle.
This is the fourth vehicle that I have leased with Nick and as always he went above and beyond to get me exactly what I wanted. He took the time to answer all my questions about my new lease and to get me a term and payment that works for my budget.Nick went over all the many feature of my new car and took the time to show me how they all work. Thank you Nick for always taking such good care of me!!
Dropped my truck off due to engine running abnormal. Service tech was great and friendly while first dropping it off. Called and updated later. Quick diagnosis of problem with fast turn around for repair. Had my truck back to me in two days! Wonderful group and would use them again if necessary!
Everybody I met at the dealership like Kristin and Brad have been very helpful, generous and they worked hard to make sure that the 2022 Acadia I leased was in excellent condition. I just sent an email to Kristin begging her to send me copies of all lease documents my dad and I had signed and I am very confident that she would.
From my greeting at the front desk to the handshake at the end before I drove away in my new vehicle, I felt valued, understood, and competent with the information and service I was given. The Hackney Team helped me over the course of a few days to bring all the elements together to make my purchase happen. Their friendly, no pressure, competent approach has left me a satisfied and confident customer!
We had an excellent experience purchasing a used 2019 Buick Encore from Randy Wise in Fenton. Our salesperson Paige Vance was on top of everything. If there was an answer she didn’t know she would check with someone else and get back to us. She didn’t pressure us at all. Most of the transaction was completed from a distance. Once we agreed on a price and when to pick it up, the papers we’re waiting for us to sign and we were in and out in about 1/2 hour.
I had to get my car serviced today. Jenny was my service advisor. She understood exactly what I needed. The part I needed was in stock and my car was fixed quickly. Everything went perfectly. So glad we have the Randy Wise Dealership in Fenton.
I was awed by how fast my (new) salesman found a vehicle for me (I am still waiting for a callback from previous salesman at competitive dealership). He got right to work and i was driving a new car in 4 days! Beyond impressed with Oliver Hackney and his team!!
Recently bought a used car in October. I hadn’t even made my first car payment when my car started experiencing engine failure. After not even a month of having it, it sat in the shop for MONTHS. I just got my vehicle back not even a month ago and it was back in the shop yesterday for some suspension work. Thankfully the Randy Wise in Ortonville was very helpful and fast. They were able to get my vehicle back to me in less than 24 hrs, fixing the suspension work that was needed.Me and a co worker had both bought used cars a week apart from each other. Both from Randy wise in Fenton. Both of us have had our cars in and out of the shop since.
Love this dealership. Not too big, not too small. Started coming here about 12 years ago from a much larger dealership that felt very impersonal. Like I was just part of an assembly line. Not here though. Attentive and friendly staff in all departments ive had dealings with. Just great people. Cant say enough about this dealership, its terrific.
Shayna Brown was amazing!!! She took the time to listen what I was looking for and did all the research! Absolutely love my new car!!! Her and the team at Randy Wise were great! If anyone is looking for a car definitely request Shayna!!!
It was my lucky day when I called and spoke with Nick. Not only is he a great person but, he listened to me & didnt waste my, nor his time by trying to sell me what I didnt want. Unlike another salesperson/dealer who had me convinced I was out of time(my lease was at its end) Nick took the time to explain all of my options. Never have I been SO impressed. Two days later I drove off in my new 2020 Terrain and I couldnt be happier. Thank you Nick!!! I must also add that Tony also made the financial paperwork understandable, fast & seamless. Needless to say; I am a Randy Wise Fan!!!!
Bought 2019 Sierra SLT and Noelle and David were fantastic. No games we agreed on price and trade in one round, no back and forth BS! This might be best car purchase in 60 years!
Sharing my personal experience with Jeff J. in used cars.....although its too early to attest to my opinion of the vehicle I purchased yesterday, I can give my feedback on customer service....A++++....Jeff addressed ALL my concerns, pre-inspection of the vehicle was top notch! Jeff gained my confidence in my choice of used vehicles....will definitely keep in mind for future vehicles!
5 stars for sales4 star for service, (originally 1 star)One of the rare times buying a new vehicle was painless. Bryan Bickford had all the information we needed ready and presented it in plain easy to follow way. All costs/discounts/rebates were listed with descriptions and how they affected final payment. Total buying process took less than 24hrs and I received the best deal from Randy Wise than 6 other dealers were offering on identically equipped vehicles. Thank you.So, after a month of owning a vehicle we absolutely love, we took it in, on an appointment, to repair a slow leak in the tire. They called and asked if we could be in a 1/2 early, said Id try, didnt make it, but was still 18 minutes earlier than original appointment time I requested. First thing service rep said was do you have your paperwork? ummm no, I bought it here, ugh, lets see if we can dig up your warranty papers on a lease with 2100 miles. The fix was done, and they washed it, but LEFT THE MOONROOF OPEN. So now the entire inside of the front is soaked and the sun shade is full of water. Only thing said about it was sorry, someone left the sunroof openNot even remotely happy at the moment.Follow up on the Service...Jenny (Customer Experience Rep) contacted me to discuss my horrible experience and was very pleasant to speak with. She started off with an apology for how things turned out and assured me this was not a normal experience. Although not trying to excuse it, she explained that was unusual behavior for the service rep and that upon talking to him hed put forth greater effort to act professionally at all times. She also said that the porter, is not likely to live down leaving the moon roof open any time soon as EVERYONE is not leaving any opportunity to needle him about it alone. As we approach a week after the visit, I now can appreciate the humor in the situation and have decided to give the service department a clean slate to work with on my next visit.2 Year Update, Ive taken in multiple vehicles for service since my first visit and they have all been performed without issue. My first experience truly was the exception and not the norm. Everyone is always very courteous, the service is completed in a timely manner. Thank you to the service team for making it so I dont dread taking my vehicle in.
Shayna Brown- I appreciate you helping me get my car!! The process was fast easy and simple.... in less then 24hrs I had my car... When I say she was on top of her game I mean it... she reached out to me as soon as I inquired about a vehicle.... thanks shayna appreciate you... if anybody interested in getting a vehicle don’t hesitate to reach out to her or anyone on the team...
Excellent customer service and very informative. Especially with the shipping uncertainty that is happening now. We have shopped @ Randy Wise for 14 years. I have also sent family and friends there. Charlie Burgess Perfect Salesman.
Mike Skodak is amazing. He worked with me when my Terrain was being fixed. He kept me informed every step of the process. I cannot thank him enough. The mechanics did an amazing job. Thank you all so much!
They did a great job at detailing our vehicle. Even replaced the wiper blades as well as the oil change. Then they delivered it to my work place in Flint. Thank you Randy Wise.
2nd time Ive gone to Randy Wise. Will be going back everytime. Both salesman were absolutely amazing. Tim was great, personalized. Kept us informed through out the whole ordering process. The entire Randy Wise staff made the process amazing.
Literally just finished the purchase of my mothers brand new Buick Enclave Avenir. We worked with Nick Ruffalo and he made the process incredibly easy, once it came to financing Tony was awesome, the whole staff made us feel at home and taken care of, if I could rate higher than 5 I would. Definitely visit if you’re in the market for a vehicle.
I am very satisfied every time i leave Randy wise gmc. Staff is always supportive and helpful. Charlie really does go the extra mile to make sure his customers are taken care of!
I had a very pleasant experience today. Shayna’s customer service is excellent and Nick was thorough while helping me with financing. I will definitely refer friends.
Oliver Hackney and his assistants were all so very helpful and seemed to care about my business! Oliver was referred by a friend and can say he didnt disappoint at all.
I’m very picky when it comes to vehicles and I know what I want. With that being said, I have to give a shout out to “NATE BROWN” & Randy Wise for always going above any beyond to deliver. I’ve purchased my last 2 vehicles from Nate & look forward to the future. I appreciate y’all.
Great service, was able to complete much sooner than expected and promised. Mike Skodak was great to work with and communication was great. This was my first time getting service here and I will be returning for my GM vehicles.
Time for an oil change! About to head for Traverse City and needed an all round refresh on the car. All was handled efficiently and done before I got a cup of coffee!! Thank you service department!
Paige is a very enthusiastic, straightforward car salesperson. She helped me to find something very likable and affordable, which is 20× better than the car I had.
My Wise experience continues to exceed expectations. So very friendly, accommodating and professional. Very helpful in explaining Wise Care benefits, which I believe is worth the cost.
Top notch service and sales. Thank you to the whole crew. We just bought 3 cars from them and all went flawlessly. Thank you to the whole team. Especially Oliver and crew.
Body shop manager was rude. Somebody had tried to hot wire our 2008 Envoy and destroyed the ignition and steering column. He looked at the car and said , I certainly would have picked a nicer car than this to steal. Why would somebody steal this car?
The service dept employes, the body shop employees and my salesman, Dale Payne are ALL very professional and kind and courteous . Dustin and Mike in service and Matt in the body shop always go above and beyond . They also service many of my customers. And its always a good experience. I would recommend them anytime..
This is my favorite dealership. Always helpful, knowledgeable and they do great work. They take care of any issues and make me feel important.
Really had a great experience with getting my vehicle serviced at Randy Wise. The customer service and the willingness to solve problems is exceptional.
Paige is one of the best salespeople I’ve worked with so far :) just all around wonderful and was more than happy to assist me and get in to what I wanted!
Staff is friendly and courteous. Buying experience was fairly quick. Salesman began getting paperwork ready before I arrived.
They way your finance guy handled my Loan with Dort Financial, I will not purchase from you again.The free Oil changes where handled great. Now they are done I am done.
Taken my car here many time for car repairs but for the last couple of years they have not fixed my car right and every time I take it back they say it was something else and it wasnt they just wanted to nickel and dime me for something that did not need to be fixed. I also took it in for detailed in 2020 and got it back half clean and they broke my cup holder which they said they would fixed it but never call me to fixed it so I would not go back here for car repairs again.
As usual, the service is the best. From the time I drive in until the time the repairs are done and I drive home, great service, great people, great team. Its what brings me back.
Found Dale & Tony to be extremely organized and on top of things. Dale was a pleasure to work with and kept me informed from the day I ordered the truck to the day I took delivery.
Charlie our salesperson is always great. Probably our 5th or 6th car from him and Randy wise auto group.I realize with covid things are tough but the reason I didnt give them 5 stars is because the 2 cars were bought in the same week were not very clean inside. I guess the art of detailing a car is no longer a concern!
Great service, did a great job on the detailing. your driver Clark was very professional while delivering my vehicle.
I really feel so comfortable with my car at Randy Wise service. They are just so pleasant and helpful.... I highly recommend.
Very happy with your service. Got our vehicles back with work completed in less time than we expected. Will deal with you always.
I cant say enough good things about Oliver Hackney and his team. Myself and my family has bought dozens of Vehicles from Oliver. He makes the purchase experience a pleasure. You cant find a salesman more knowledgeable about his product and he can find all of those rebates that you qualify for. Best salesman around. Keep up the great work!
I bought a new 2020 Acadia this August from RWB/GMC. The process was amazing, easy and I absolutely loved my car. Well, 2020 struck again, and I was in an accident which resulted in insurance totaling the Acadia. I immediately contacted RWB, and asked if they could help me find a new vehicle. We are out of state, and had to most of the search process virtual, while also waiting for insurance to finalize things. Tim Stein was nothing short of amazing - he was responsive, patient and went out of his way to help us find what we needed and wanted, during a fairly stressful time. We were able to come in, quickly do a little paperwork and I drove away with a 2021 Acadia that I absolutely love (RIP 2020 Acadia). Thank you Tim, Chris, Taylor and everyone else at RWB! We will be back (hopefully not too soon) for all of our future car needs!Jyothi M.
Found a truck that I really liked on their website. Called in to see if it was still available. I spoke with Paige Vance and she was really sweet and professional on the phone. I live out of state and really trusted her to let me know of any problems with the used truck. She was honest and let me know of any and all problems. She also went out and took so many pictures for me. I knew I was taking a leap buying the truck site unseen but like I said, I felt like I could trust her. Between her and the finance manager they made the process very easy to buy the truck. I flew out to pick up the truck the following week and Paige picked me up at the airport. She didnt need to do that and she did. I felt like the whole time dealing with her she went above and beyond to make sure I was happy with my truck. Very fortunate to have had her on my side to make a life changing purchase for me (as I have horses to haul). Drove the truck back 12hrs home and it rode like a dream! Highly recommend this dealership and even more so, Paige Vance! Thank you guys so much!!!
My experience was really nice. It was easy to find the perfect fit for my new ride. Nick was accommodating to my schedule and Laci provided excellent service meeting me for test drives. Laci always had a smile on her face and always checked in to see if there was anything else they needed to do. Good job Nick & Laci. You are a great team. Thank you for providing excellent service.
My brand new 2022 GMC Siera 2500 had a fault in the truck concerning the passive lock. Once locked, my parking lights would remain on and not turn off, even after 10 minutes. It took 3 visits (five days without the vehicle) to resolve this issue with GM. I know that this issue was above the ability of the service department, but it took GM since October 24th resolve this issue (being resolved December 20). I am pleased with the dealership in keeping me in the loop. I am disappointed with losing some features that I had in the same level of vehicle, SLE, in the past by GM and quite possibly have the semi-conductor chip issue to blame. Again, I would still recommend the dealership as they treat me as an individual.
I’ve bought or leased 13 cars and SUVs from John Skinner at the Clio store, dating back to when it was Clio Chrysler . He is very trustworthy and knows a lot about the vehicles he sells. I’ve never felt any pressure during my car shopping with John. My last lease I didn’t even drive it until the day I picked it up. I trust him that much.
We had a great experience leasing an Acadia with Nick. He found us exactly what we were looking for with the right price! I would highly recommend giving them a call.
Nick Ruffalo was awesome to work with! Worked hard to get me a new lease vehicle and got me exactly what I wanted when vehicles are no where to be found. He didnt give up. The entire staff was very helpful and polite. Nick truly cares about his customers!
Service is always good. However, some paperwork is not necessary. For example, I asked that the service people check my left rear tire for a possible nail. I had to fill out a repair request for that to happen. Even though the repair for 25$ wouldnt occur without my permission, it seemed like the cart before the horse. Im still not sure the tire is fixed. the tire pressure is still low.
I cant say enough about the team at Randy Wise. I was seriously ready to just turn in my Lease and go to another brand seeing as GM is having a difficult time getting thier stuff together, and keeping up with demand! Thanks to Katie and Oliver, I not only stayed with the GM brand, but I also entered into another lease with them. They really worked so quickly and did it all for me, which I appreciated. I was extremely impressed with how well they did, and Im really not impressed by much. Im sure theyre all great there, seeing as I was able to watch them all work together really. However, Im a creature of habit and like to stick with good people when I find them, so I will be ONLY be using Katie and Oliver for future purchases..or someone they recommend. Great job guys! Thank you!
They told me what was wrong and it would cost $500.00 + to fix it. After they charged me $100.00 to put it on a machine for them to find out what was the problem. Then they tell me $300.+ for the real problem plus I will need a new battery which will cost $200.+. I also found out my warranty had expired.I then went to an independent and they did not charge me $100. to see what was the probable. They did not charge me $300.+ to fix it. And they said there was absolutely nothing wrong with my battery except it needed the small corrosion on top cleaned.My bill with independent came to a total of $250.00.My bill for your service would have been, counting the machine check, $600.00+I like Randy Wise. I have done business with them in the past. But I do not like people trying to scam more money off the person in need. I feel the $100. check up is ridiculous. I have seen how this is done and really think you owe me my $100. back.I will defiantly let all my friends and family know what to watch out for if not dealing directly with the Wise family.
Bought a new car Wednesday. Michael G. was very helpful and thuroigh. Took what I wanted in a vehicle and found a better one than I had been looking at. Got me a great deal. Very satisfied, the only place I will get my cars from
NIck Ruffolo is the best!!!! Thank you for the great experience buying our new GMC truck. Nick went above and beyond to make the deal happen and got us a really good deal on our trade in.
My sales lady was the best. I will definitely be back. Shout out to Paige!!! I love her. She even brought me flowers 💐
Noelle and Nick were extremely helpful with getting the vehicle that I wanted and making the transaction smooth.
This was my first time leasing a car and i don’t think i’ll ever go to another dealership after going to this one. Everybody was more than helpful and nice. I felt super secure in my purchase and surrounded by honest people. The whole process was super easy and welcoming. Again, i felt super comfortable around everybody there and felt like they had my best interest. I’ll always recommend this dealership for anyone needing a car. Thank you Tim for your help with my first lease! You were beyond helpful throughout this process.
Tires were over tightened by a randy wise location so could not be rotated first time being rotated since car was purchased this is unacceptable. They seem to be declining to take any responsibility since the car was sold to me this way. Very unsatisfied. Very poor customer service.
Service personnel have always treated me with the utmost courtesy and have frequently gone the extra mile to make sure things have gone smoothly for me. Kyle understands my situation and has always been extremely accommodating to my vehicle and personal time constraints due to my hectic schedule.
Paige and the rest of the Service Department are great. I had an issue with my phone not receiving calls from Randy Wise but they were certainly trying! I fixed the issue on my phone for future service calls!Great job!!
I had a great experience with Randy Wise Fenton, I didnt have to come up there for anything until everything was in order. I work long hours and dont have time to sit in a dealership for 10 hrs. So my salesman put everything together before he told me to come in to pick up my vechile. I love Nick Ruffolo. He is awesome, got me exactly what I wanted with a lower apr. He even personally came and put my license plate on my car after it finally came in. I tell all my friends and family to go to him.
Excellent service. Kept me informed the whole repair process. Awesome communication. Top notched employees, professional all the way. Best place to get your body work done!
Noelle found us a 2015 Jeep for my sons first car. She was patient while we shopped and walked us through the process and helped him get financing! We will be going back to Randy Wise for our next car!!
We have recommended your dealership to several people. We believe the service, friendliness & efficiency is excellent.
Great easy to work with and knowable with the product nice experience sure will tell our friends to see Randy Wise for your new car the dealership had many happy faces very nice people to work with thanks for all your help
I went there with my boss. He was dropping off his personal vehicle and retrieving a company truck. They were very friendly and professional.
They made my car buying experience fun and less stressful! Everyone was so nice and helpful, specifically Tim and Taylor! They were amazing and handled everything! Jean in finance was incredibly sweet and explained everything! Jillian recommended I come to Randy Wise and I am so glad she did, will definitely recommend to my family and friends!
Took delivery of my new Yukon today, couldnt have gone any smoother, Oliver and Katie were fantastic! Love this new GMC! Great new design and all the bells and whistles!
First new truck, whole.process was very smooth with Dave Robson and Mike hoy.
What a great and easy experience buying a car. Never been easier and more seamless. Nick Ruffalo made it so simple and was an absolute pleasure to work with.
Tim Stein at Randy Wise Buick GMC is an outstanding salesperson. He got me into a brand new Buick with all of the things I wanted with a low monthly lease payment. The service is outstanding as well. Kerrigan came and brought me my paperwork to my home and the whole process was fast, simple and convenient. I highly recommend Tim Stein as your salesperson.
Great dealership. Great employees. Oliver Hackney and team once again made my leasing experience easy. Even with very few vehicles available because of the chip shortage during the pandemic, we worked together to find the best possible match before my lease expired. I love that Oliver takes the time to answer all my questions in language that even I can understand.Highly recommend Randy Wise and Oliver. You won’t be sorry!
Sales personal will do their best to get best deal for you. Jeff has been fantastic on our purchases with Randy Wise.
Charlie Burgess is the best! We’ve been working with him for over 10 years and we recommend him to everyone. Thanks Charlie!
I brought my suv in for detailing. It came in dirty from the winter and pets. When they were done it looked magnificent, better than new.
Our salesperson Kristin Shick was excellent! She used great communication and did awesome keeping us informed as we waited for delivery of our vehicle!
I went in to get and oil change on my GMC Terrain and the Service Advisor Dustin was very helpful with my questions and the job was done in a nice timely matter. Thanks to all who works at Randy Wise for all your hard work.
My oil changed was done quickly and I thank Jenny for being so friendly and helpful.
The finest customer service I have ever had at any dealership in my entire life ....Nick Rufello in sales is a fantastic professional sales man, will highly recommend ...
Every member of the Randy Wise team I interacted with in the purchase of a lease for my new vehicle provided was very courteous and professional and allowed for a great experience!
Second time I have had to have body work done here. Both times they went above and beyond all my expectations. My car looks almost brand new again.
Ray Sutter at the Fenton location is a wonderful salesperson. I highly recommend him.
Mike Skodack is a great service tech. He always does a great job! A true assete to Randy Wise.
Great service dale pale is awesome I bought 4 cars from him he the best sale man at randy wise great job dale and good job to Dustin in service center he amazing he a great worker and very friendly and mike sokka in service center he amazing worker great job
Tim Stein and Chris Wise went above and beyond when we purchased our Envision! We would highly recommend Randy Wise in Fenton!
The crew in the service department have always been great! Great customer service. Friendly and detail oriented!
Great service, very easy to work with and we really enjoyed our experience purchasing our new truck.
Friendly people. Best trade in value. Helpful salesperson. Good service department.
My recent experience with Randy Wise was Amazing. I had a vehicle in the Collision Center and Matt went above and beyond to take care of me. It was my first time getting in an accident so he helped me understand the process, the coordination with the insurance and painted a realistic picture of what I should expect. Also, I was offered a loaner vehicle to drive while mine was being worked on, which was a huge because it saved me having to pay for a rental. The service department/mechanics were very nice and super helpful by switching out some wheels for me at a great price. Overall, the whole experience was overwhelmingly positive. When it comes time for me to get a new vehicle I will definitely be giving Randy Wise Buick GMC a chance at my business because of the excellent service I received. Thank you.
Great and professional service from Nate Brown. He went above and beyond to find us the perfect vehicles!
Hit a deer, which caused major damage. Before and after pics speaks volumes. Stopped in and Nate Brown really helped me out. I needed my truck back within a week, because we had video game parties already booked. His guys took immediate action and got the job done. I dont know anyone working there, so this level of attention was given to a guy just coming in off the street. Cant top that.
Was not told about missing chip until I was already sighing paperwork, didnt feel good about the deal at all.
Kristin was beyond great. She worked hard to get me into my new vehicle at the price that I wanted and seamlessly delivered. She was professional, nice, and easy to work with. I will 100% come back after my lease is up, and Kristin will be the first person I call. Thank you Kristin!
Totaled my vehicle, which is a devastating ordeal. I could only speak to my sales rep via text and Paige, delivered. Not only did Paige answer every question, she presented options and solutions, provided the best financing, vehicle selection, and buying experience. Thank you Randy Wise, when I needed compassion, empathy and patience the most, Paige Vance delivered that and more. I will forever be appreciative for my great buying experience.
The team at Randy Wise is flat out awesome! I was greeted with smiles as soon as I walked in, they dont just think I am another sale... They care about my experience and want to always better my situation! Highly recommend Randy Wise Chevrolet for all your automotive needs!
We had a fantastic experience here. We have been shopping around and looking at used vehicles for a while online when we came into the lot we were met by Jeff Jaruzel. We let him know all about our experiences with the last vehicle and are particular wants and needs. After checking and rechecking the stock they had, he found us an absolutely perfect 2016 Traverse. Only a few hours later we had already traded in our disappointing vehicle for this much better one and drove away today .
Extremely happy with Randy Wise and their team. Kristin and Tony sure made things simple for me. Best dealership Ive ever had the pleasure of working with in 30 years.
Matt in the Collision Center was excellent to work with when my car needed body work after an accident. He quickly got me a loaner vehicle, kept in contact throughout the process, seamlessly handled communications with the insurance company, and made the vehicle look like new when he returned it to me. I was very satisfied with the professional, high quality, fast, and friendly service! Thanks to Matt and the entire Collision Center Team!
Usually I am reluctant to participate in surveys such as this, however; in this case I am happy to do so. I am impressed with the gentleman who met me at the service area. He was polite, took all my information, looked up my vehicles VIN and told me about a recall that addressed the issue I has having. He also researched an additional issue. He set an appointment to fix the problem and, indeed, the problem was fixed on scheduled. The fix to the issue relative to the recall was fixed free. The other issue was fixed at reasonable cost (my vehicle is out of warranty). Good job! Im a happy customer. Keep it up. Ill be back when/if I need further repairs, and when I need a new vehicle. Your good service my be your greatest asset.
Matt is probably the best collision associate I have ever worked with. Kind honest and frankly I wouldn’t deal with anyone else. He’s gone above and beyond to take care of my wife and I. 5 stars all day.
Hands down the smoothest transaction Ive ever been a part of. The finance manager Tony Moore was fantastic. We were informed of everything every step of the way. I couldnt be happier.
Paige was amazing! I knew what I wanted, saw what I wanted and Paige called and we talked for about ten mins. tops, and after a lot of hard work, phone calls and texts, she got me my car! I absolutely love it and it is so awesome to finally have the exact car I have wanted for a long time! She is amazing and I know if you give her a chance, she WILL make your dreams some true! You will not be sorry! She never gave up or backed down from anyone, she fought to get me the car I love!!!! Thank you Paige and you are the very best!!
Overall it was a good experience. Shayna was easy to deal with and answered my questions.The part of the process that I think could be improved upon is going over all the paperwork with the final numbers at the time of signing the finance and sale docs. Went through the signing of paperwork pretty quickly. Once I got home and had time to read everything I was shocked at how much the extended warranty was. Lesson learned for me to not feel rushed and ask them to explain everything clearly.
Great experience. I didnt need to drive to your dealership. Tim showed me videos of the vehicles. It was simple and nice during COVID to have those videos and description of the vehicles. A vehicle was brought out to me to test drive. Everyone was courteous and patient with me.
We brought our 2021 Acadia in for a recall. Jenny M met me at the door and shared that a car was unavailable but Mike would be able to drive me to my appointments. Mike got me there on time and picked me up when I called Jenny. I appreciated Mike picking me up and getting me back to the dealership.The inspection was done and my car was waiting for me when I arrived back at the dealership. I can see why Jenny M is at the front desk when a person walks in. She greets you with a smile and says WELCOME TO RANDY WISE.I have shared my positive experiences now and in the past with friends looking to buy or lease.Sincerely,Rod and Sherry
The whole process was seamless, from Tim Stein arranging the service call, to pickup and return delivery of our 2019 Encore to our home, The documentation was complete and in the vehicle. The drivers were courteous and prompt. I would recommend Randy Wise Buick GMC to my family and friends for the excellent customer service.
Jenny in the service department is the best one that there is. She goes above and beyond ever time for me. I love that she is so personable and goes out of her way to make me happy. JENNY is the reason that I go to Randy Wise and have my oil changes done!!
Dealing with Jenny Mullins in the service department is always a good experience. She always keeps you updated on what’s going on.
Mike Skodak and his guys were great! My Canyon needed the tailgate fixed, wiring fixed (darn squirrels), brakes, oil change - Mike got it all taken care of. Its nice to have a dealership you can trust.
Everything went super smooth. I called Charlie Burgess about my accident, and he stated bring it in and he will have Matt from Body Shop meet us. Outstanding, he did a great job, we set up an appointment, he met me there, did some paper work and he gave me a date of May 14th , and he call on May 11th, stated it was ready for pick up. Great job, I have been on Quality control at Paint facilities at GM, and the work was very good. Very pleased.
This place is awesome! Tim Taylor went above and beyond to help me out! He picked us up off the side of the highway (so me and my 6 year old didn’t have to wait for a tow truck), and already had 3 vehicles in mind for me before we even got to the shop. He was so kind, professional, and FAST! Thank you, Tim. You really helped me out!
Katie Sura is the best this is my second lease with her and she goes above and beyond to please. she is helpful listens to what my needs are and never has disappointed me. she tells you up front the option with a smile and great humor and personality. I will be back for my next lease and its because of her that I came back to Randy Wise. She left for Fenton location shortly after I purchased my first lease and was sad to see her go the whole dealership staff and atmosphere was not the same. please dont get rid of this one. She is great and will be coming back and referring her to anybody that will listen thanks again for a great and painless experience Katie.
Picked up my new Enclave. My salesperson Charles Burgess had everything ready for the Delivery.I was given a complete orientation of the new vehicle by the Randy Wise Team.I have bought 5 vehicles from the Dealership and would recommend them to anyone.There service on my Vehicles after my purchase has also been excellent. Edward Huot
Despite the recent shortage of vehicles we were able to get the vehicle we wanted. Our salesman Brad Zimmerman an amazing job keeping informed
Shayna helped me with a flawless transition from my Jeep lease and into a 2022 Silverado. I couldn’t be happier with how easy she made things for me. I will be referring friends for their future purchases as well. Thank you, Shayna!
Brought the car in for a check engine light issue w/o an appointment. Realize they are very busy but got me in and on my way in short order with the repair (a sensor change). Very happy since I needed the car for an upcoming vacation. Thanks much.
Worked with Kristin and Brad to close on not one, but two new vehicles in two days. Brad worked feverishly to get me a great deal and made me feel like I was the most important task of his day. So impressed with our first Randy Wise experience!! After seeing how hard the dedicated team at Randy Wise Buick/GMC worked to ensure our complete satisfaction, we will shop here for all of our future vehicle needs.
I called & was given an appointment at Randy Wise Buick-GMC Automotive Dealership for a Guarantee Warranty Oil Change. Upon my arrival, I was greeted very friendly, promptly and patiently (I am semi-handicapped), even other customers that was there were friendly. I pulled into their Service Drive and received prompted service (immediately). I left there very satisfied and complete. Submitted by Mary F. Hunter
Love going to see them! Always feel welcome and make the experience great and stress free
Im a long time customer of Larry White and Tim Stein. These two have made my last 5 purchase experiences so awesome - everything is so quick and easy! For the service I had done this week, I needed to address several recalls on my truck and Tim turned it into a spa day for my baby! The extras that are done - they cleaned my truck inside and out and installed some deflectors that I was not able to install myself (if I wanted it done correctly.) I also got an oil change and tire rotation, which is so great to have included in my purchase as a service - so great that this is part of the package. I always recommend Randy Wise to my friends and family and will continue to do so for as long as theyre in business! I used to hate the car buying process and these guys have made it so much fun and I enjoy the process now!
I needed to trade a lease and was shopping mid size trucks. Mike Hoy greeted me as I was looking at 2021 Canyon. It was close to closing time but Mike took the time to let me test drive the Canyon and get the beginning information he needed from me. Next day the deal was in place for lease trade in and new lease on 2021 Canyon. Day of pickup everything went smooth. Dealership opted to buy my lease which saved $1,400 in mileage overages. Jean did the paperwork and was very clear on what the deal was and how the extra coverage worked. Previous dealership I had the trade in lease from didn’t explain things clearly and that’s how I ended up with mileage overages. I am very satisfied with the whole experience at Randy Wise Buick GMC. Thank you Mike and Jean!
Randy Wise has done a great job on my truck. The oil change package for my duramax is unbelievable. I tell everyone I know that has a diesel about it.
Shayna Brown was excellent and provided outstanding service. We will come to her for our next vehicle!
Good place to get your oil changed, they offer deals on pay a discounted price upfront for three oil changes.
Shayna B. I CAN NOT THANK THIS GIRL MORE ENOUGH!!! The WHOLE experience was AMAZING!!!! Super Professional, Very Nice, Phenomenal CUSTOMER SERVICE !!!!! I want to write an entire book about my experience but I’ll keep it short IF YOU HAVE NOT GOT A CAR PLEASE PLEASE PLEASE GO TO RANDY WISE AND DEAL WITH SHAYNA I’m sure everyone is amazing but this GIRL NEEDS 100 Raises !!!!!!!!!!
Paige is wonderful to work with. Honest and very responsive. She definitely went above and beyond to assist me with my recent trade in and purchase. My husband and I have agreed, she will be our go to car lady.
Mike Skodak in service has made bringing in a vehicle as painless as it can get! I have been bringing my cars to him for the better part of a decade.
Our sales person Nick Ruffalo made our experience a good one. Highly recommend him!
Dale Payne always goes out of his way to make purchasing a new vehicle a pleasant experience.
Definitely the best car buying experience I have ever had. Sean and Dave took great care of my son and I. Thank you guys!
Went 6 weeks ago when check engine light was on and they couldn’t find the problem. Car was under warranty. Went back again and car was just out of warranty and they told me it was $658. after I paid $100. diagnostic fee. “Sorry” they said. When I took the car somewhere else the nice people there said that was ridiculous. One of them had worked at a dealership and knew the ropes. They called on my behalf and now I have to pay $28. I was disappointed that the service people had to be forced into helping me with the warranty situation.
Dale Payne is amazing!! He always makes getting a new car easy.
The service representative was very competent. She suggested a package that would be valuable for my needs. Everything was excellent and timely.
Excellent team , Katie, Jon, and Oliver where! They did a great job at getting my plates transferred over, and my insurance too! My new truck was all cleaned up, and a full tank of gas!😊Thanks to u all!
It was easy to schedule my appointment online. Everything was on time and complete. Thank you.
Always a great experience!! Just got my third truck! I would not go anywhere else.
Had a great experience buying my new 2021 Buick Envision from Randy Wise Buick-GMC. This was the second vehicle that Dale Payne has helped me purchase and I highly recommend seeing him if you’re in the market for a new car and want a highly knowledgeable salesperson to assist you.
Very good Matt was great. Very professional. I will do when I need help with my car.
I dealt with Mike in Service department for an oil change. He has a great personality! I did not even have a scheduled appt and he was very accommodating with fitting me in the same day. I was very impressed. Thank you for the great service. I will definitely be back and will also recommend this dealership.
I called ahead and made an appointment. Upon arrival was greeted by Mike Skodak. Mike took all my customer info and advised that my car should be finished by 11:30... as quoted, car was finished and I was notified. I will return in the future. Thank you
Great home delivery service! I Never stepped foot into the showroom, requested a 2021 Yukon Denali via text message, and within days it was at my doorsteps! The salesmen Oliver & John were awesome! Great service & great cars!
I just want to say Kudos to the staff at Randy Wise for taking very good care of sister Carrie M. Mike Skoda & Matthew Buris went above and beyond the call of duty to ensure my sister whos a senior citizen feel safe and secure with her vehicle purchase. Thanks Madison in sales for putting her in a car that she loves.
Purchased black emblems , had them installed, they left small dents in the tailgate. I also requested to keep the stock red emblems so I could potentially change them back out and they gave them back broken and did not replace. They were able to get a person to fix the dents after a week. I believe I should have received a discount for the time and damage done to the red emblems and the tailgate. I am appreciative though they were able to eventually remove the dents however I felt like everything was shady and the person doing the emblems should have seen them in the first place and was just waiting for me to mention. They also knew I wanted to keep the red emblems but gave me a box and just threw them in there hoping that I did not realize they were broken.
Jeff from Randy Wise Buick GMC was a great help and help me get my new car within the same day! Highly recommended shopping here!!!
Corey was great. Fast and efficient transaction. Will be back for more business 👍🏻
Everyone that I met at Randy Wise Buick GMC while getting service to my vehicle was friendly and professional.
They were great very helpful with getting me the exact vehicle I wanted
Great guys at the parts desk!It is SO nice when you get a parts desk guy that knows his stuff. All the guys there seemed knowledgeable but the one that helped me (cant remember his name) made my life so much easier by quickly figuring out what part I needed. Friendly too! Good job!
The customer service was great. Mike was friendly and took very good care of me. The only thing that bothered me somewhat was my loaner. But he did explain that they normally give out something comparable to your personal vehicle and the Encore was all they had, the Encore wasnt impressive.
My experience started when I first walked into Randy Wise. The receptionist, was very helpful. I was there to meet Dale Payne who was referred to me by a friend. Dale was friendly, helpful, personal and professional. Tony, in finance, was great to work with and we had lots in common along with him also being very professional and personal. Thank you to all. Most importantly, we live close to the dealership and look forward to bringing our new SUV in for maintenance.
Randy Wise has done a Great Job of helping us find the truck we wanted.
I needed a repair on my car and I called several dealerships and was told I would have to leave my car all day. When I called Randy Wise, I was offered an early time on Saturday.This worked with my schedule and I was pleased with the results.
My lease was due to be turned in and I needed to try and find a replacement. I started out at the auto mall with Addison King who was absolutely amazing. She didn’t rush me and really let me figure out what kind of vehicle I wanted. We ended up at the GMC office and that is where I met Dave Robeson. Addison and Dave worked together to help me and I decided to go with the midnight edition Terrain! I did all my paperwork online and the car was delivered to me! I love my car and am very happy with the service I received from Addison and Dave and the entire Randy Wise Team.
Matt in the Collision department was awesome had our car fixed quick and did a great job! Then Mike in Service had our oil changed and tires rotated. I only take my cars to Randy Wise best in the business.
Came in for lube, oil & filter. I was told my vehicle was all set and ready to go. Upon my personal inspection, I noticed that the service tech did not grease the zerks on my truck. I walked back into the service department and shared my findings with another service advisor and he promptly took my truck back to the service area to have the fittings greased. When I got my truck home I was able to put it on a hoist to take a closer look and quickly realized that on the second attempt the tech only greased a total of 4 zerks out of the 9 that are on my truck! I ended up greasing the other 5 myself. Also, no other fluids (windshield solvent, power steering, etc) were even checked not to mention topped off.UPDATE: As of 05-18-2021 (10 days after service appointment) I have NEVER been contacted by a member of the management team . Its sad that this is how most service issues are handled these days.
I was told I would get an oil change, tires rotated, and car washed. The car was definitely not washed. This wouldnt be a big deal if they were busy or had good reason, but I cant trust the other work was done efficiently or at all based on the fact that they didnt explain to me or mention that it wouldnt be washed. I felt that I was getting mediocre service because I have the wise care and the service was free. Im not sure if my tires were actually rotated, and if they were, its possible they shouldnt have been since my better tires are on the back now, going into winter with a front-wheel drive car.
I used my salesman at a previous dealership and sought him out at Randy wise. Brad and Katie made sure that my vehicles were ready to test drive and renewing my lease was a breeze. They also offered me the lowest payment out of three dealerships. The hour drive was worth It although Brad did offer to bring the car to me. I’ll be back when my lease is up again.
Paige was amazing and helped with all my needs! She was fast, efficient, and gave me a great deal on my jeep!
After walking away from 4 other dealerships due to lack of customer service. We found Kristin Shick at Randy Wise in Fenton. She answered all of our questions, she was very pleasant, professional, we didnt feel she was wasting our time with a bunch of sales talk, my husband bought a new GMC truck in Feb. this year. Kristin made that buying experience so easy and pleasant I returned to the dealership last week and purchased a new Buick . The experience of buying two new vehicles in one month was the best buying experience we could have asked for . Yes a million times over we would recommend Kristin to any one looking to purchase or rent a new car or truck.
Kristin was amazing through the entire process. She was polite, personable and professional. Kristin is a valuable asset to Randy Wise.
Simply put, the greatest customer service experience before the sale and even BETTER afterward (50 years old with 4 drivers). The Randy Wise Team treats you just like Family!Thank you to Matt, at the body shop, for being upfront, honest and clearly explaining what the repair process (deer!!!) would entail, calling me to provide updates and providing me a loaner until the repair was completed. Matt went way above and beyond to repair my sons 2007 Canyon. Looks great!!!!
I did get a good deal on my vehicle, however, I was due $265.00 back and still have not received it. I purchased my vehicle in September. A little communication on what’s goingOn would be nice. Also, communicate with the customer when taking a day offOr Something comes up- so to not keep a customer waiting for a response.
Smooth purchase, quick run through paperwork. Mike The Chief was great and the finance department got us out and into our car quickly. We would definitely shop here again.
Service and the Collision came through with Aces. So far the best dealership experience in 33 years. Starting with my first new car at Bloomfield Dodge in 1989 then , Rochester Chrysler Plymouth in 1992, Panian Chevrolet in 1994, Marty Feldman Chevrolet in 1996, and Tom Holzer Ford in 1998. Most of these dealerships I purchased multiple cars from. But the staff under Larry White have been exemplary. Including Collision Manager Tim Cosgrove, and Assistant Service manager Mike Skodak. This is my second vehicle purchase from the Randy Wise Dealership collection, But my first from Randy wise Buick GMC. The staff make the dealership. Executive manager Larry White has always expected excellence from his staff, and it shows with the pleasant attitudes from his staff. Every employee greeted me with a smile and a pleasant greeting without being imposing. lets not forget the mostly unseen, but most important employees without whom a dealership will die. Service and Collision Technicians and their supporting staff, I Thank You. Last but most underappreciated, Porter and drivers. You make the final experience just work. Lets give them all a hand. Thank You. Also thank you Steve Taylor, and Sean Misko.
Service department is why use Randy Wise for my service work. Been using them for over 10 years.
Service staff, specifically, Mike is amazing and always very courteous and informative. Does nothing without speaking and explaining to me first.
From beginning to end, the process was smooth! The employees are well versed and kind.
Matt Keinath was a pleasure to deal with he was knowledgeable, quick, extremely efficient and had my car fixed in no time. I have very little free time and Matt was able to work around my busy schedule to make it an outstanding experience and get my Enclave back in perfect order. Thank you Matt!
One of the best sales/car buying experiences I have ever had. Shayna did a great job with questions and information. Well done!!! I will be back.
Wife and I, retired @ 80 & 84, say we couldn’t be pleased more with the oil change/ tire rotation at your dealership. Our neighbor, your long time “Wise” employee, and our son’s five car family recommendations for Randy Wise Buick were well taken.Your advisor Dustin, returned our 2017 Elantra Limited, timely, very clean, and friendly, as were all employees we met.I send these words to thank you and staff for our car left in their care!Thank you, Carl & Karyn O
Tim went above and beyond my expectations! He made my oil change experience extremely easy and convenient! I have never had a dealership come pick up my car for an oil change before and I absolutely love that he took care of everything
Charlie Burgess is an excellent salesman to work with. We tell everyone to go to the dealership if they need anything because he always delivers. Weve dealt with your service department several times and detail man, Steve, and they all are very welcoming and there to help any issues get resolved quickly. Great team at Randy Wise! Well be back, probably be before we should be too! :)
My experience at Randy Wise Buick was awesome! My salesman was Jeff Jaruzel. As soon as I arrived Jeff had the vehicle that I wanted to test drive warm and ready to drive. During my entire time at the dealership he offered beverages to me and had my truck delivered to my home! This has to be one of the best experiences for me while purchasing a GMC SUV. I will recommend Jeff and this dealership to my family and friends!! Awesome job Jeff and the rest of Randy Wise Buick staff!
Very satisfied that the work was performed on a timely basis with the quality craftsmanship expected. Well done Randy Wise - Thanks again!
Went here a couple of years ago to get a truck on lease and after an hour Randy Wise GMC couldnt come within $100 of my desired payment so I went next door to Vic Canever Chevrolet and almost instantly got the deal I wanted on an even better truck (GMC was the 2.7, the Chevy I ended up with has a 5.3). Couple years later the truck market is hot so I figure Ill give the boys at Randy Wise another go, well they gave me an offer alright, of $7,000 less than any other offer I recieved and well if that just dont seem greedy. I understand they want to keep some of the equity but they wont get most if it. Carvana is currently offering way more than Randy Wise, I would sell to Carvana and take the money to buy a vehicle from Vic Canever. Thats what Im doing.
Parts Dept is always the best! Helpful, fair prices, willing to help people.
Love this dealership. Everyone kind and helpful. Noce and clean.
While needing a body shop isn’t exactly a good thing, you can trust that Randy Wise will get you through that rough time. Their team was professional and friendly, ask for Nate (he was a great help). We were given a very nice loaner and didn’t feel pressured to return it immediately upon finding out that our vehicle would be totaled. If life ever gives you a lemon, head over to Randy Wise!
I had the best experience at Randy Wise of Fenton.Paige was kind enough to help me thru the whole process. And i drove away in my new 2016 GMC Terrain.. And i absolutely love it!!I couldnt be happier!!
Total reviews rating 4.7
199 Reviews for Randy Wise Buick GMC 2023:
Review №1
2021-12-30I highly recommend this dealership. Excellent communication, great customer service, and very professional. I obtained excellent buying experience provided by Paige Vance. I spoke with her over the phone given her all of my info so when I arrived all I had to do is test drive and sign. I was there for over an hour getting catered too, making sure my car wants and needs were met. I can honestly say Paige understood the assignment. I left so pleased and satisfied and will continue to do all of my car buying at this dealership.The entire team was phenomenalBut....Paige you ROCK!
Review №2
2022-01-10I could not be happier with the result of my service from the team @ Randy Wise. While my car was in the shop, I had no way of getting to work and back home. The team informed me they have a shuttle service that could give me a ride. This was a life saver. My car was fixed perfectly and quickly. Dustin was the main person I was communicating with. He was always professional and honest. Excellent service from top to bottom.
Review №3
2021-12-21This whole experience was smooth and I was never pressured. My home is quite a distance from this particular GMC dealership. So my sales agent, Kristin answered several questions and gave me guidance by phone/email prior to my visit there. Randy Wise Buick-GMC worked out an awesome deal that my local dealership/sales agent could not match — though he tried.When I arrived at Randy Wise Buick-GMC to get my new car, the atmosphere was comfortable compared to the high pressure Ive experienced at other dealerships. When signing for my previous vehicle at another dealership, I was tensed up and felt like I was at their mercy. And extra packages were quickly presented for me to sign without really explaining them.At Randy Wise, I never felt like I was anything but a valued GM customer. I never felt manipulated, just educated toward my choices. My sales agent Kristin, her manager, and Jean (Finance Mgr) each personally greeted me. Combined, they answered my questions and made me feel very welcome there.I will definitely return to Randy Wise dealership and sales agent Kristin for my next lease in a few years!
Review №4
2021-10-14Purchasing our vehicle from Randy Wise Buick GMC was the best decision! Shayna Brown took excellent care of us and went above and beyond to accommodate our busy work schedules. Bob from Randy Wise delivered the car and paperwork to us which was awesome because we live almost an hour away and we really wanted this vehicle. We love our beautiful Lexus and couldn’t be happier.
Review №5
2022-02-04I purchased my new car here with Jeff J, and he was fantastic. After seeing similar cars online I even went to other dealerships, but nothing compared. Jeff’s customer service, friendliness, and overall knowledge brought me right back to Randy Wise where I purchased my GMC Terrain. He was prepared for us the moment we walked through the door and was helpful from start to finish, and beyond. Thank you for the good experience.
Review №6
2022-06-11From the very first dealing with Matt in the Fenton Randy Wise body shop, I felt valued and knew my vehicle would be taken care of.To be honest, I have never dealt with anyone quite like Matt at any Chevy or Ford dealership. He was patient and explained all of my details. He went above his responsibilities to help me with some additional life situations that were keeping me from repairing my car. I’m thankful that he is my contact point and I trust all things will be 100% satisfactory.
Review №7
2022-03-03My experience was great. Kristin was very kind and professional. The dealership was clean and friendly. I am just waiting on a sunroof and microchips for my 2022 Acadia, which is not their fault. I was surprised that they didnt offer any cushion miles to test drive the vehicle and or add a few miles to the lease agreement start like every other in the past I have leased. I hope GM is putting these chips out as fast as they can, so their customers can be 100% satisfied. I am paying for something I dont have with a measly $50 credit to suffice for now.
Review №8
2022-02-07Just gonna start this off with Shayna Brown is your car sales girl. This girl went above and beyond to get us in a car we loved but most importantly needed! Very professional, excellent communication, and the most fun buying experience! 11/10 recommend! We love our 2019 GMC terrain.
Review №9
2022-02-23Ive been with Randy Wise over 10 yrs. However, the last time I purchased a vehicle I went to Ann Arbor as a result of poor service. The sales dept would not show me a vehicle after it sat for 3 wks. They said it was on hold which time was was against your policy. So I left Randy Wise.But Im back. I have experienced exemplary customer service, great financial assistance that was highly informative by Noelle and Nick, respectively. They are a great representative of what Ive known Randy Wise to be. Thank you for your kindness and excellent service. I made a Wise choice!
Review №10
2022-02-02Since the moment I first walked in I felt special. And looking around everyone felt that way. I have contacted my sales man at odd times and he has no problem continuing to treat me with that same courtesy. As simple as a windshield wiper, I pulled in and out within mins. It was replaced. Didnt even get out of my car. It was amazing!