Delivery
Yes
Randy Wise Motorcars in Grand Blanc
Categories
Location on the map
Grand Blanc, Genesee County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 810-695-4400
Site: https://www.randywisemotorcars.com/
Site: https://www.randywisemotorcars.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:10AM–2PM
- Sunday:Closed
Comments (199)
I found a BMW X5 online at this dealership and worked with Diyar as my sales agent to purchase this vehicle. Diyar is an outstanding sales agent and made the whole experience go seamlessly as he made sure all documents were in place, got all the information to make my trade in work and coordinated with Bailey in the front office to ensure a really easy transaction when I visited the dealership from out of state to make the purchase. I really enjoyed working with both Diyar and Bailey and would highly recommend them for anyone interested in purchasing a BMW from Randy Wise Motorcars!
I stopped by Randy Wise Motorcars during the BMW party that featured the i4 and the iX. Natalie Bommarito the BMW genius at that location took exceptional care of me and gave me a detailed walk through of both vehicles. I will defiantly be returning to this dealership and recommending it to anyone who is interested in purchasing a BMW, Mercedes-Benz, or Toyota.
Diyar is an example of a true sales professional. Currently leasing a 530I and would recommend him to anyone!
Just bought a G63 from Randy Wise Motorcars. I live in Brentwood TN but have bought from this Randy Wise team at other dealerships when I used to live in Michigan. I have spoken to 2 dozen different Mercedes dealers across the US over the past 2 weeks trying to find a G63 for sticker price. Other dealers are price gouging on these vehicles right now -- many asking $75k-$100k over sticker price to order/purchase a G63. Randy Wise Mercedes was the ONLY dealership I found willing to sell me this high demand vehicle at sticker price. They care about their customers and are taking a long term view to serving their community and customers, rather than using this pandemic as an opportunity to take advantage of people. A+ dealer. Too bad that some dishonorable dealers give car dealers a bad reputation -- there are some fair and honorable ones out there if you look hard enough. Randy Wise Motorcars is one of them, and I will be a long term customer.
I was 24 hours out from a cross country road trip home to Colorado when a glitch in my vehicle’s computer came up. From the reception to the service team, they were all wonderful!The Toyota service techs were kind, professional and had my vehicle analyzed quickly. I am very appreciative for their ability to get me on the road home without a delay.
Steve Muldoon is top-notch. I have been kept informed with honest an accurate information regarding the building and delivery of my new BMW. This is my first experience with Randy Wise Motorcars and it will not be my last. Thanks again Steve
Called to schedule an oil change, left message for a return call, 5 hours later no return call. Finally talked to someone, was told first available appointment ~ in 5 weeks. I bought my new vehicle there, always had oil changed there to keep in the vehicles history. So I am going to wait!
Diyar was a fantastic sales person I have purchased cars from him before and I am very happy with his service I also put a order in for a AMGG 63 and they are the only dealer in the United States that do not charge you over MSRP I tried calling 10 other dealers throughout the United States and they all want to 75,000 over MSRP which is absolutely ridiculous this dealership treats you well Diyar is the best !!!
Steven Muldoon is the consummate sales consultant. He has amazing product knowledge, is professional yet friendly, will be your advocate and believes in the product he sells. I highly recommend him for your automotive purchasing needs.
Chandra is always a pleasure to deal with on the BMW service side. Very knowledgeable - service is on-time and as quoted.
I cannot say enough good things about my recent experience with Grand Blanc Mercedes. In particular, many thanks to Chris Hunt and Matthew Gerry for their attention to detail. I highly recommend. Total professionals.
Another great experience with Grand Blanc Motorcars service department. All service personnel were friendly, helpful and attentive. I especially appreciate the use of a loaner vehicle while mine is worked on as I live a long distance from the dealership.
Came in without an appointment, (dead battery) They got the paperwork started and arranged a ride in no time flat. Had my vehicle back that evening even though I told them I could wait til the next morning. Super service.
The kindest dealership Ive ever been to; fast and effecient calls and service. If your car service will take more than a few hours, they offer a shuttle home and back to the dealership when the service is complete. Or if you decide to wait inside, they have drinks like soda, coffee and water available. Fruits, snacks and sometimes even cake! Everyone is generous, understanding and makes sure youre comfortable. I enjoy every visit. Thank you for being Great!
Knowledgeable, fast, and direct. We do very unique work and Grand Blanc Motorcars has been a huge help and always given straight answers and time frames for the work. Highly recommend them to anyone needing work done on their vehicle.
Awesome experience at the dealership. Very pleased with my new vehicle.
Excellent buying experience!! Pat helped me get into a new Tacoma and he was great to deal with. The whole process was very smooth.
The service girl was nasty. I was upset as I had to cut a business trip short to deal with this issue. She said my car had been in a wreck which caused the gas door issue and the body shop I used did a horrible job. The car had been in a very minor driveway accident 3 years earlier and had been repaired at the body shop that the our salesman told us the dealership uses for all repairs for vehicles they sell. I will never go back for sales or service to this dealership.
They are great. From buying a car from Lee, to getting our Toyota serviced. They are honest and straight forward. Everyone we have met is very nice also. Love their Toyota department!
WOW!! Best ever. friendly, professional, super clean with suburb waiting areas. Recommend 100%
Another great experience at Grand Blanc Motorcars, Ltd. From the receptionist to the service advisor to the Director, they were very attentive and intentional in seeing that my concerns were addressed. They receive my highest rating, Patience is a virtue, and they excel! Thanks everyone!
Very customer friendly, from picking up your car at home, and giving a loner if necessary, to honest, telling you when you don’t need maintenance. I’m totally satisfied with sales and service. Victor in Mercedes service rocks.
Really appreciate the dealership experience we had with Matt and his team. He sincerely did a fantastic job in helping us get the perfect vehicle and his personal attention to detail and his extraordinary customer service really blew us away. It was a fantastic dealership experience for us and I highly recommend his services for anyone looking for a new or used car. He was knowledgeable, kind and worked hard to get things done.Thanks again Grand Blanc Motorcars. We really appreciate all you have done for us.
I had a great experience with Grand Blanc Motors servicing my BMW. My sales associate, Dean Lakey, contacted me in advance of the service date to ask if there were any issues with the vehicle before they serviced the car (I didn’t know the car was due for service until Dean reached out). I mentioned a couple of items and he passed on my list to the service manager, Chandra Landon. Dean suggested that I call her to make sure she understood my observations. I took Dean’s advice and walked Chandra through the list. She took the time to listen and assured me that she would look into everything. The car was picked up as scheduled by friendly porters and safely returned the next day with a copy of the repair manifest detailing all of the inspection results and maintenance completed. I could not have asked for a better service experience and was very appreciative of the entire Grand Blanc Motors staff for taking care of my needs.
It was my first visit and I was completely satisfied. They were both courteous and professional in caring for my car and me. I will return
Diyar worked hard to help us get the build we wanted and he underpromised but overdelivered with regard to timeliness and vehicle delivery. He was very patient and willing to work for you to make sure you get good financing. Extremely happy with his customer service. He did not show any pushy tactics and he treated us as friends! Very satisfied with the car buying experience here.
Horrible communication! If you have a service plan with Mercedes or BMW don’t bother wasting your time with trying to use pickup service with this location. This dealership will keep your car for over 24 hours with no communication or loaner car. None of the staff or schedulers give consistent information and will give you the runaround after leaving you stranded. It sucks that we paid for the plan but will have to take it to the Detroit area for better service.
I love that the team at Randy Wise Motorcars travels to me and leaves a loaner vehicle so I can get on with my day!
Great, friendly staff. Couldnt do business with them because their inventory was so low. Went to Bloomfield Hills instead.
It was a little bit of a wait, but when they had finished my inspection after my maintenance we went over some items that will need to be done. Nothing I didn’t expect. There was no pressure to get anything done that wasn’t urgent. Estimate was accurate and fair.
Appreciate Diyar for helping find a quality used BMW. Total professional without the pushy salesman attitude. He took a lot of time to explain all the features and made sure I was knowledgeable of these amazing machines! Would definitely go back for my next car!
At Grand Blanc Motorcars, the staff, i.e. Service Advisor’s, Technicians, Sales Team, Porters, and Clerks are always cordial, knowledgeable, and friendly! I’ve had great experiences with the service on my wife’s 2014 Mercedes Benz CLS550!
My wife and I have been with the Brand for 14 years and to Mercedes Benz of Rochester, I’ve had the pleasure dealing with the Service Director at Grand Blanc Motorcars Brent Adwards when he used to work at Mercedes Benz of Rochester. Now that he is here I’ve followed him just because he is so good at what he does , he’s professional , no matter what the situation is he will always find a way to fix anything. I live in Rochester and I always make the drive 45 minutes to an hour to go to grand Blanc Motorcars to service my cars. This place is really nice very friendly and they meet all your needs. Chris Hunt General Manager used to work at Mercedes Benz of Rochester as well, I followed him two Grand Blanc Motorcars as well. Great guy. Love him. His like family to us. Stephanie Tabor, Service Advisor, Great girl very easy to talk to super super nice. This should say something about this place , as I mentioned I live an hour away and the other dealership Mercedes Benz of Rochester it’s a literally down the street from my house and I choose to come here.Thank you to all for your Great work.
In searched for a knowledgable, competent, helpful, and friendly, Mercedes Benz dealership. I was guided to Grand Blanc Motorcars. Seth Arnold a sales consultant, returned my call and my life expanded from there. He exhibited all the qualities I was looking for in someone who wanted my business. Inside the dealership, I met a floor manager, a financial manager, maintenance personnel, and several other helpful people, they made me feel welcome. I didnt feel like a stranger or an interruption in their day. I appreciate that. My vehicle required some additional electronic upgrades. I was provided a loaner vehicle until my vehicle was ready. Prior to going to Grand Blanc Motorcars, I made inquiries from other Mercedes Benz drivers. They were quick to tell me where not to go, however, Grand Blanc Motorcars was not one. I am grateful we found each other and connected. I would proudly recommend Grand Blanc Motorcars to friends and family. Thank you for a great car buying experience.
Excellent Customer Service! I got a flat tire on my trip down state along I-75 ...pushed the help button in my car and they instantly got me in touch with a tow truck and a dealership. Both were great to work with. They had to order the tire, and I explained I was on my way to a show and had to get back on the road asap. Stephanie and Don at the Grand Blanc Dealership were great to deal with. The tire was ordered and arrived the next day and Don was able to juggle in into the very busy service centers schedule so that 25 minutes after the tire arrived at the dealership it was on my car and I was pulling out of the drive. I got to my show with 15 minutes to spare! Both of them were very patient and polite. I know I called a few times to figure out options while we waited to see if the tire would get there in time and each time I called I got a warm, friendly helpful person answering my questions. Thank you!!
I had a great experience dealing with Grand Blanc Motorcars for the first service of our BMW X5. The home pickup and drop off service was much appreciated and the staff who came were extremely polite and courteous. The one problem I had highlighted with the vehicle was fully rectified and it was returned cleanly washed by late afternoon. I will definitely use their service again.
I was in the hunt for a specific vehicle and Ryan, and the team, did a great job enabling me to test drive the vehicle in a timely manner. I loved the vehicle, so when I came back a couple days later to buy it Ryan had all the paper work ready to go and the whole process was smooth. I do recommend working with this dealership. Really nice people and great service.
Had a fantastic experience. Booked my appointment at the earliest time available, showed up at the appointment and was checked in quickly. Mike, the service manager, was great to deal with in the Toyota department. They turned around the service quickly and were able to take care of a recall item on the spot. Nice waiting area, and relaxed environment.
The first and great THANK YOU goes for Mark who helped me a lot for second time , experienced, knowledgeable and professional.He exactly knows what he does.I need to learn customer care from him .Appreciate you Mark
Helped us get back on the road within the week with our 2006 Sprinter. They were very booked up when we got there, but totally made accommodations. Laney in service was kind, understanding, and kept us updated. Good dealer stop for van dwellers.
It was the easiest and most memorable buying experience Ive ever had! Annalisa was responsive and was straight forward. She worked to find me the right car and was communicative throughout the whole process. She also came back with the best rate out of the four different Mercedes dealers I had inquiries out to. No haggling!!!
Toyota service is very professional and prompt. I have been using them to service my 2012 Prius V and 2019 Highlander since they were new.
Jamie Willis was incredibly helpful and respectful. She helped me find exactly what vehicle I wanted and after 2 days I took it home. I would recommend her and the dealership to everyone 10/10
We purchased a new vehicle from Grand Blanc Motor Cars and received wonderful customer service. Lee was a great salesman to work with. He was very honest, knowledgeable, and laid back. It was refreshing to not feel pressured whatsoever and to truly feel valued as both people and customers. The entire staff goes above and beyond to make everyone feel welcome at GB Motor Cars. Thank you!
I have had Toyota cars for years....and have always been impressed by their reliability and service. I recently had to purchase a slightly used Toyota and am still quite impressed with the quality and the maintenance staff at Grand Blanc is terrific. Hats off to service advisors Mike and Pete! They are kind, reliable and efficient!
Just bought a 2018 Rav4 and absolutely love it. BUT also loved the experience. Everything was ready and organized when I got there and guess what. It didnt take the entire day! They streamlined the paper portion and prepared ahead of time so, I could drive away a satisfied customer. Pat Adams was outstanding in his customer service, follow through, and knowledge of the vehicle. Kudos to the entire team.
My review is mainly for BMW service. Chris in used BMW sales is great to deal with and the fact that they will bring a loaner to you and pick your car up is also very good BUT.....getting the service staff to return a call or keep you updated on your service is like pulling teeth. You have to call MULTIPLE times before someone will even call you back to schedule a service and if/when you do get your car in for service the chance that they will keep you informed of whats going on with your car is slim to none. The tech I have dealt with on my X5 was very friendly and helpful once I got through to him but the service managers just seem to always forget or not have time or something comes up to get back to you or whatever.As I said; my purchasing experience there was good and when service is performed its good and they take care of you in that respect but getting through brick wall of the guys who set up service is terrible.
Consistently great service here. I know when my vehicle is returned, it has been serviced correctly. Service advisors provide clear communication on the status of my car.
Friendly staff for parts pickup! I couldnt believe the tow rig parked right in front of my car!
It took me a while to write this review because I wanted to cool down first. I had a bad experience here on multiple fronts.We took our 2008 Dodge Sprinter (with a Mercedes engine) here with a turbo underboost issue. I was only looking for a diagnosis of the problem. This vehicle is built out to be our house on the road and has been having turbo problems for quite a while.The first issue with Grand Blanc Motorcars is communication. I had an appointment and was told I should hear something back by the end of the day. When that passed, I tried calling the next day. The front desk is quick to answer, but the service department rarely answers the phone and doesnt return voicemails. This was incredibly consistent. Getting ahold of someone to check on the status of my vehicle was next to impossible.The second issues with Grand Blanc Motorcars is their speed of service. As mentioned before, I had an appointment and was expecting an update by the end of the day. This was around Christmas / New Years time frame, so I can understand a bit of a delay if they hit issues. The extent of this was unacceptable though. After calling multiple times over the next many days it was pretty apparent that they werent doing anything to my vehicle. In the end, after 4 weeks of waiting and consistently calling, I had to pick the van back up without a useful diagnosis. The only silver lining is that they didnt charge me for holding onto my vehicle and failing to diagnose it.The third issue with Grand Blanc Motorcars was an unexpected one. As I mentioned, this van is built out to be our home on the road. When we got it back from Grand Blanc Motorcars, it was apparent that SEVERAL mice had taken up residence! How on earth were mice able to make it INSIDE the vehicle? We had to remove and thoroughly clean everything.The entire experience here was terrible. Please, please, spend your money elsewhere.
Exceptional service and customer care. Jamie walked me through the whole process and made it very easy for me. She answered every question I had, was very polite, I’m glad I got my car there. Definitely going to be the place I get my next car and stay a loyal customer. I recommend this place to anyone. She even checked up on me days after I made my purchase to make sure everything is okay. Thank you Jamie.
Ive had my BMWs serviced at many BMW dealers....This place tops the mark....very professional, quick service and a very friendly staff...make you feel like family. Good Job...Hats off
Jamie willis is the best sales woman there! She went above and beyond to help me get into thw vehicle i wanted and out of thw lease i was in.
One word to describe their customer service...Phenomenal!I brought my 2013 Mercedes-Benz C300 to these guys since it wouldnt start due to some error messages. They cleared the codes at no cost (my vehicle was still under warranty) and I was back on the road the next day. Two days later, I saw the same error codes and had MB road-side assistance tow it back here for service. The service manager later informed me that the car had a major electrical issue.After two weeks of working on my vehicle and keeping me informed every step of the way, I received it back. I drove it an hour away and the same thing happened again. After reviewing the Vehicle Master Inquiry records, we discovered that my newly purchased car had been in other repair facilities for the same issue that ultimately never got resolved. GBMCs service department didnt give up when others did.Victor and his team at Grand Blanc Motorcars helped facilitate communication between Mercedes USA and myself. I was put in 2016 loaner vehicle while these guys/gals yet again worked on my car so that I wasnt stranded. I had to head back to Chicago for work and Mercedes-Benz USA covered the daily cost of my rental.3.5 weeks into the issue, the vehicle is fixed even after being in multiple service centers for the same issue prior to me owning it.PS - They even shipped the vehicle to the Chicago MB dealership (where I live) so that I could conveniently pick it up after work.I will be buying my next Mercedes-Benz from these guys even though there are closer dealerships near me. Rest assured, theyll take great care of you.
I drove into Toyota service to see about getting my oil changed, (from Texas). The service department manager said they were booked for two weeks out. He was kind enough to ask me a few questions, checked my oil & determined my oil was good for 10,000 miles, not 5000! Thank you! Honest service department managers are hard to find! Linda Lawton - Houston, Texas
Purchased my BMW here, but there is a closer BMW dealer to whom I was taking this car for normal maintenance. They became disastrous to the point I started to question the quality of their service and if they even serviced my vehicle at all, and while it’s over an hour drive to Grand Blanc for me, I have returned here for normal maintenance and part replacement and have been thrilled with the professionalism and quality they provide. Worth the drive!
Highly satisfied with my overall experience at Grand Blanc Motorcars. Matt Gerry in Sales is wonderful to work with, I highly recommend asking for him if youre looking for a new vehicle! Dale Hoskins in Service does a wonderful job, very much appreciated and highly recommended! All staff has been friendly and professional at all times during our visits.
Stephanie, my service representative, was a true professional in every regard, sustaining contact throughout my vehicles maintenance needs. Looking forward to my next visit to this particular dealership as everyone encountered was very friendly and polite.
15 years ago, living in the royal oak area my mother would make the 1(+ )hour drive up to this dealership, i couldnt understand it, there were so many closer.I guess I just got used to receptionists with attitudes, sitting in cramped waiting rooms with loud aggravated people watching game shows...etcA few years later I move up to this area, and out of proximity, went to this dealership. I was taken off guard by their knowledge, professionalism, always a smile and chat, nice waiting room, clean updated bathroom, and the service, most importantly...stellar. I have since purchased a truck, and do all my maintenance on my 2 Toyota vehicles, out of sincere trust.the team at this dealership is top notch.Shout out to Mike Tenerelli, best service manager I have ever known!
Ive never had a dealership experience that comes close to the one created by the staff and management at Grand Blanc Toyota. From my initial car search to driving off the lot everyone was patient, courteous, and incredibly helpful. They did whatever it took to find a beautiful vehicle in a price range that fits my lifestyle and I LOVE my 2014 Camry.TJ, Dave, Ryan, Mike...you are all amazing and have gained a customer for life. Thank you again!
Great dealership. They deliver and pick vehicles from home. I had a warranty issue on my prius and they instantly tried to resolve the issue whereas two other dealership tried to get away from the claim.Dale was a great service tech to work with.
Excellent service! I was shuttled to Big Apple Bagel while my vehicle was being worked on and was picked up after a bagel and coffee and brought back to a shiny vehicle ready to be driven away. I look forward to keeping my RAV4 in top condition with GB Motors help. Thanks!
Everyone I worked with in the service department and at the reception desk was very professional, friendly and helpful. I had repairs done promptly and thoroughly on my Toyota vehicle, and the waiting/hospitality area was very quiet and comfortable...I was able to relax with some Keurig coffee and a book while I waited. Top notch experience!
As always, Grand Blanc Toyota took care of us and our 2006 Sienna that needed a new timing belt/water pump + a few other items. Service is simply impeccable and completed as expected, as it has since weve been going there. Steve T. does an excellent job in the service dept., especially when it comes to questions and recommendations on work. Certain that by staying with GB Toyota, well get another 100k+ from our Sienna
Good experience with these folks when my previously-owned Corolla needed the passenger airbag initiator replaced under safety recall. Appointment was on time, took the amount of time, even washed the old girl for me.Nice place, clean shop, great waiting area, Mike and Savannah were great.Would recommend GBM if youre in the market.
Without a doubt, one of the best and most straightforward dealerships that Ive had the pleasure of doing business with. They were surprisingly refreshing. A special thank you to Bailey (Finance Officer) and Diyar (Salesman); two very kind people who Id ask for by name every time.
Came in tonight with my son. I was met by Diyar when i walked in... I explained I was currently in a Cadillac lease until March but was shopping my options. He was so helpful and willing to show me all the cars i might be interested in. All while knowing i wasn’t buying or leasing that day! All I can say is this is the place to go if you want great customer service. I’ll be back..
Great service. Expeditiously performed, all I requested was done right.Not giving a 5-star because: 1) online schedule didn’t showed up even though I got a confirmation number and 2) not washed car at delivery as advertised.
The team is professional and courteous! Appointment went just as it was described and I am EXTREMELY pleased with the outcome of my alignment!!! The car feels like a brand new tight car! Great job Phil and Team!!!!!
Grand Blanc Motor Car is an excellent place to buy a car. The sales people are knowledgable and the service dept capable. I actually enjoy taking my Mercedes in for routine maintenance. Meet a lot of friendly customers. No one has anything bad to say! Tom McClerren
GBM,L was able to get me one of the most demanded and hard to find new cars in the US, a Toyota Prius Prime Limited, and actually in the red color I preferred. While the pick up process was longer than I expected due to some timing and banking miscommunications, the service and care to detail was flawless. They even noticed some chips under the paint protection film and have promised to pick up the car and fix it for free.I specifically want to give nods to Patrick Adams who spent most of his Saturday working out things that were not his true responsibility (he also paid $5 out of his own pocket for a new plate when they couldnt get my old one off my trade in) , and Doug Ulin, manager, who made all the right commitments to ensure I am happy with my experience.I look forward to a long and pleasurable relationship in the future regarding service and any other needs. My 2010 Prius was still pretty good after 10 years, but I was getting nervous due to how much work makes me travel, even though Toyota fixed a $1500 repair for free just last winter, far past even the extended warranty. This new 2020 is awesome.If you want a great, reliable, high-MPG, no repair vehicle from a dealer is great to buy from and work with, get a Prius (or maybe a RAV4) from Grand Blanc.And ask for Pat.Sincerely,Craig(yes I am a real customer, just dont like to flash my last name.)
Dean Lakey was my Salesperson and assisted me with whatever questions i needed answered, he did an exceptional job, no hassles, very professional.There should be more employees like him at every car dealership. I was very happy with the entire process and look forward to returning there for my next vehicle.
Always a pleasant experience at their store. The driver service is amazing and saves me time by not having to go pick up my vehicle. They go over the top to accommodate me. I always recommend them to my friends and family when they need care/service.
We bought our RAV4 new from Grand Blanc Motorcars in 2009 and love it! I brought our vehicle in for a LOF and tire rotation on Monday. Mike, in the service department, was great as usual! He always goes the extra mile for his customers. Mike was able to add brake work that needed to be done to our scheduled appointment. I drove out very satisfied with the service we received from Mike and all the staff at Grand Blanc Motorcars.
Great Service! This is the only place I will take my Prius to for oil changes, maintenance work, repairs, etc. They care about their customers and are very honest. They do quality work and they always wash your car for you even after a mere tire rotation. Waiting area is confortable (with baked goodies from Great Harvest, soda, juice, coffee, tea) and staff is super friendly. Mike T. in service is fantastic to work with regarding any servicing on my car and Ryan who sold me my Prius 4 years ago will stop when he sees me in the waiting area and ask me how I am liking my Prius.
I cannot say enough good things about the service department at Grand Blanc Motorcars and specifically, Dave Palevich. I live in metro-Detroit however was at work in Flint when I had an issue that required my BMW X5 be towed to the nearest dealership -- in this case Grand Blanc. Dave did an incredible job taking care of me and my vehicle, communicating throughout the process, and getting the essential repairs handled as efficiently as possible. To top it off, they even brought a service loaner down to me in metro Detroit while my car was being repaired. This was my first time working with Dave and this dealership, however it will definitely not be my last!! Keep up the great work!!
We noticed that our skid plate was dragging on a road trip up to the UP. We called and they added us in with a smile. Within two hours, we were all patched up and on the road again. Thanks for helping us out of a tight bind 😀
Grand Blanc Motorcars is the best dealer! They explain in full detail what they are servicing and cant do enough for you while they are servicing you vehicle! The shop is so clean you can eat off the floor! They are also excellent when purchasing a vehicle and make the purchase so easy! I will always purchase my vehicles from them!
Where intial impression was not great, the staff made all the difference. Visiting the dealership this Saturday at 10am I was a little displeased that the service center was not open at all.Today (Monday) I gave the dealership a call around 4:30 pm after leaving work and spoke with Dave. To my surprise the service center was open till 8:00 pm and offered to get me in that evening at 6:00 pm. When I arrived I was promptly greeted, not only by Dave, but by Gregg as well who I believe was a porter. Gregg asked me if he could get me anything to drink and brought me a water, even though I said i was fine. Kudos!Having worked in the Auto industry for over 4.5 years and this my first experience outside of my own dealership, I couldnt have asked for better service. At the conclusion, in typical BMW fashion, they washed my car and to top it off Dave gave me a card with his personal cell if I should need anything else. Highly recommend this dealership for service of your BMW or Mercedes.Waiting area was nicely appointed with snacks, drinks and Keurig coffee but lacked a TV. That would be my main feedback.
Jeremy Borgen, Toyota Service Advisor took great care of me and my 2015 4Runner. He explained the work that needed to be done and why. My vehicle was serviced as promised and has been running great. Thank you Jeremy!
My most recent email back to the dealership:---------------------------------------------------Did you or any of your Service team drive this vehicle around? Since the front brakes were replaced, something in the front of the vehicle makes a popping / thudding noise that can be felt in the steering wheel while braking. This popping / thudding noise is not when you first engage the brakes, it occurs close to when the vehicle is almost at a complete stop. I am clarifying this because I do not want this noise to be confused with a brake engagement clicking noise that I believe everyone is stating is a common noise.On another note, I will not have -name- involved with another transaction, service visit, or communication with our vehicles moving forward. His implication of us having the brakes replaced somewhere else while trying to hold your dealership accountable is not good business. As you can see, I am not afraid to go to the source if I am having issues with the services and or parts replaced. If he would not have cut the conversation short with my wife earlier today, by hanging up on her, he would have also been able to let you know that she was going to need for you to contact her on her cell phone instead of playing phone tag; very disrespectful.I also do not care for the fact that I still feel that we have been cheated out of money and time due to service work not being performed properly. The fact that we paid the dealership to replace brakes on this Highlander (I believe was actually December, 2017), came back to the dealership in Jan. 2018 with concerns about the brakes, and had to pay for a technician to re-grease and secure the loose caliper bolt, and Mike believed that this was a justified cost to us and did not question the work that was done.While looking at the picture above and the CV boot replacement that was performed by your service department in 2015, should the grease that was sprayed all over the engine have been cleaned up, even a little bit, when we had the boot replaced (twice)? Once again, maybe another assumption, if the grease was cleaned up, maybe we would not have had some uncertainty about a leak, or seeping (what the person called the potential issue, and claims that it is not a leak).This is all frustrating for us as it appears that our best interest is not kept in mind when ever we have our vehicles serviced there. I do appreciate the effort that you have put to try and keep us as a customer, but I will not have my wife treated as liar, or an unaware customer that can be sold anything because she does not know better. We have always brought this vehicle to your dealership, except when we could not get into your dealership for a couple of oil changes.----------------------------------------I also forgot to bring up how the service department sold my wife on replacement lug-nuts for this vehicle. They claimed that they were swollen and could no longer be used. I have never heard of this on a vehicle.Picture below is of the Timing Cover that was thought to be seeping
My car needed to be towed to the BMW service center. BMW North America took good care of me, but Dave at the BMW service desk took GREAT care of me. Made sure everything was working properly on the car, made some recommendations for winter storage and in my mind, went over and above. THANKS
We called months ago to have an airbag recall taken care of. They had no idea what we were talking about, promised to call us back and never did, even after several more calls to them. We called Erhard BMW today, having given up on GBM. Erhard said come in today and we will have the air bag replaced in 45 minutes. Terrible service at this dealer.
My Toyota was in for its 10K maintenance and this was my first time visit to Grand Blanc Motor Cars for service. While waiting, coffee and snacks were available. Very comfortable waiting area and the best part was that my vehicle was ready as promised.
Had tire damage from potholes and dropped my car off on the way to work. They were quick and efficient replacing the tire that they did not have in stock so that I could pick up my car the same day. Very friendly and accommodating!
First-class experience, as always! Wouldn’t take my Bimmer anywhere else. Special thanks to Justin, Ed, Chandra and TJ. Treat me like family and my Bimmer as if it were their own.
I had my 2005 Prius serviced recently- service was prompt, the service manager was extremely helpful, and all of their employees were very pleasant. I also appreciate the open layout of the showroom, one day it will be fun to browse! Thanks!
The very best Mercedes service we’ve ever had!! Having owned multilple E’s, M’s, S’s and even a couple of R’s and getting service in 3 states and 6 dealerships, we have never been treated so politely and efficiently. The FIRST time the final charge was less than the estimate and the estimate was $3000.00 less than the dealer in Novi.Love these folks!
Grand Blanc Motorcars did a great job servicing my 2015 Mercedes S550 4matic.Unfortunately, I have a set of 20inch rims and after four cracked rims and multiple flat tires in the last two years, I am buying new rims and tires to avoid the constant wheel issues.
Spoke with Peter in service, helpped me out and answered all my questions. Took time to listen and encouraged me to repair the things that I needed. Very professional service! Will be back.Salesmen are awesome to work with, as I came in for an oil change and almost walked out with another car.Very satisfied
Brought the car in with a faulty air condition. Was quickly diagnosed, part was ordered and had my car back the next day. Also found a bulge in my right front tire which could have led to a blowout. Tire were replaced an I feel secure on the road once again.
Even though insurance company was dragging their feet- Mike T did a great job with repair, loaner etc. Even helped move all my sales stuff over car to car. You cant find decent service anymore - they definitely take care of the customer here. Thanks Mike!!
Be very careful dealing with Mercedes they guess whats wrong with your car have had two different cars there and the first car was told needed lower control arms and specialty tools to remove them at a cost of over $1300 second time in for same noise was told I needed struts on the drivers side sounds like guessing to me that cost well over another $2000 the second car that was there was a 2003 slk230 and they were asked to repair a key issue needless to say another $500 later the car still isnt fixed and if you do have your car repaired here be careful the manager will talk bad about you behind your back this place needs a serious overhaul on staff! This review will not be removed or edited until the man that insulted me apologizes I do not want this happening to anyone else.
Excellent dealership, purchased BMW very satisfied with follow thru & service. Reccomend anytime!
Quite average service and not quite honest with customers. Had to politely finagle some conversation to even get an update my cars status after 2hrs, waiting for what was supposed to be a 1hr service for a widespread recall.
Very lazy in BMW and act like they are bothered by the customer. Toyota was very easy to deal with just didnt understand what I was looking for. Overall not a good place to buy a car they quote you a deal price higher than what is on the window.
Fantastic customer service. I ought my car here with no hassle and the best deal on their first offer. They pick my car up for service all the way in Saline.!Great people and great experiences.First class all the way.
We were on a long trip and thought we had issues with our MB. Phil and Victor looked into the matter and fixed the issue. Outstanding service from these two employees. Great dealership!
I bought a used 2013 Mercedes Benz C300 4Matic from a different dealer downstate. I took it to Grand Blanc Motorcars for service and cannot express how happy I am with the service. I received a free loaner as the parts I needed were on backorder. Victor in MB service was outstanding and kept me up to date on the progress of the repairs. I couldnt be happier. I definitely would recommend Grand Blanc Motorcars to anyone looking for a great car and excellent Red Carpet Service. .......UPDATE!!!!!!!! I also own a 2014 BMW 535i. I recently had an issue with the security system. I called GBMC on Holly Rd and they immediately sent a tow truck ti pick up the car. The car was repaired in 48 hours and they delivered it to my driveway in East Tawas. The car was immaculate and cleaned inside and out. I have owned many other brands in my life and dealt with many different service departments but Grand Blanc MotorCars is by far the best!!!!!! I would definately recommend them to anyone looking for a Mercedes or BMW based on my experience with these great people!!!!!! 5 Stars!!!!!!
Professional, friendly and just the best overall experience. I will be sure to let all my friends know about Grand Blanc Toyota and they’re superb service department.
I went in to look at a Mercedes and the guy that helped me was terrible! talked to me like i didnt belong there LOL! i have purchased a BMW and a Toyota from them before and the experience was good but this guy was horrible, he actually told me the the GLC is a luxury limited edition vehicle and that a lease on that is around $800-900 LOL. Went to a different dealership and that info is totally false, this is actually the second time i had a bad experience at the Mercedes side of that business, i guess i should have learned from the first time i stopped in at they were too good for me to help me.
I was able to schedule same-day service for a 5,000 mile checkup on my Highlander and was provided outstanding service. The checkup was finished earlier than projected and I received prompt notification via email and cellphone. Thanks!
Had to come here for sudden service on a work freightliner sprinter.Victor, the Mercedes service manager, was able to get me in and out in about three hours, when all their service bays were busy, and during one of the worst snow storms of 2016. He answered all my questions and I couldnt be happier with my experience.I cant comment on the price as it was covered by a fleet service account.
Ive only bought parts from Grand Blanc Motorcars, and as an enthusiast, Ed Kamatoy in BMW parts is great when it comes to finding what you need.Their prices can actually be quite reasonable for a lot of the hard to find and small parts that you need, especially if you have a BMW CCA membership. I definitely recommend them for parts
We got some very good customs service from them. The employees was so much helpful.
Fast, friendly A+ service as always! Thank you!
I had my BMW serviced for a airbag recall which they did a fantastic job and the people at the shop from what my girlfriend told was great. The only issue had is when they washed my car! Now my car is not perfect but it never had any swirl marks in the paint until I took it in to get serviced. They did somewhat fix the issue but the the guy there named TJ said the hood of my car was repainted by someone and thats why its the way it is.... What? Ive had this car in my family and none of that is true! Look I understand no one is perfect but dont lie to me to my face. The only thing I could think of he used that as a scape goat was because my kidney grill is broken and held together with zip ties which I did and the only reason its like that was because I remove the grill to paint the one with BMW Motorsports colors since love that. So overall very nice people except for the one guy and if he just excepted they messed up I would be fine I just done like people lying to me and to blame it on me or it was something else thats just flat out wrong.
I brought a car in for a PPI (Pre Purchase Inspection) that I was about to purchase from a used car dealer. I thank my luck stars I brought it here. They were thorough and detailed every issue with this car as well as an estimate of repair. They helped me to avoid a very costly mistake.
Dealer Service Warning!I brought my Mercedes to Grand Blanc Motorcars twice for a bad battery under warranty. The first trip they told me the battery was good. Even though the green eye was black. I had the battery tested at a independent shop on a MDX-650 tester. The battery tested bad. The report shows the 760 CCA battery only provided 323 amps at 13.06 voltsI returned to Grand Blanc Motorcars for Battery replacement under warranty, for the 2nd time. This time my original battery tested bad after giving them the independent battery report.Grand Blanc Motorcars replaced the battery under warranty and charged Mercedes Benz for a new battery. The battery is still not performing as expected. The next day I pulled the cover and looked at the green eye. It was still black indicating a bad battery.I took a photo of the battery and date code on the case and contacted Interstate Battery. The date code of the new battery I received from Grand Blanc Motorcars was over two years old!They installed a used battery under warranty and charged Mercedes Benz for a new battery and warranty replacement costs!Now Im contacting Mercedes Benz about the shady repair practices of this dealer.
One of the better dealers to work with on service, Easy access to the freeway. Dealer is accommodating and they pay attention to details. A relaxing environment while waiting for the service to be completed.
Ryan is man, bought 3 cars from him this year. Made sure we were taken care of!
It was absolutely great working with Matthew Gerry...it was very pleasant experience of buying car with friendly support and cooperation... I would definitely suggest Grand blanc motors to everyone...
Grand Blanc Motorcars did a great job in servicing my 2015 Avalon. The car wash at the end of the service was an added bonus.
The Toyota Service at Grand Banc Motors is the BEST! We had our Toyota in for service recently and working with Mike in the service department is a pleasure! Thank you for the superior service you provide your customers.
If youre in the market for either a new Toyota or a pre-owned vehicle, stop in and ask for Phil P. Hes both knowledgeable and honest. TJ, the Sales Manager, was exactly the same way. Every person I came in to contact with was warm, inviting and eager to serve!......and I wasnt there to spend a ton of money ($10,000 used car for one of my kids). WONDERFUL EXPERIENCE!!!!!!
Lee was an excellent and helpful salesman. I even changed my mind at the last minute and he accommodated me. Everyone was great, friendly and professional. Highly recommended.
Had an excellent experience purchasing a car at Grand Blanc Motorcars. The staff was very kind and welcoming and service was great. Would highly recommend.
The clean and comfortable waiting room with complementary beverages is just a small detail that lets you know you are truly being taken care of. Trustworthy staff. Dale is kind, explains everything, and never makes me feel inferior.
Phil Preville (Toyota sales) is so down to earth, very knowledgeable, gets back to you right away, great buying experience. Mike in service always gets the job done and is honest and reliable.
The service team at GBM is second to none.The service and support from professionals like Victor Calendar is the reason our future car purchases will take place at GBM.My Mercedes Benz experience with GBM has been the finest vehicle purchase I have ever made. The service team support my schedule and my needs for transportation at ever visit. As someone who drives a great deal for work and family I have a higher than average interaction with the service team for all required maintenance. For this single reason my wife and I will be future customers of GBM.
They have been my dealer for more than 10 years now and Ive always been satisfied. Fantastic dealer. Great service.
Was pleased with my visit the team seem to have diagnosed my transmission issues with my BMW 328i fairly quick everybody was super cool and easy to communicate with and also got another mystery issue knocked out for me all within a couple days , was a bit pricey for one of the smaller issues in my opinion but overall great service I got my car back fast and it’s running great for now big thanks to the BMW service department 🙏
Very friendly staff, quick service and the washing of the car was really great.
Sean White, the BMW salesperson was great. He knew the product and treated me like a king. Went way above and beyond to satisfy me.
I am sooo happy that I took my Toyota Prius here for service. I was treated with the utmost care. I will return here to buy my next car for sure!
We love to use Grand Blanc Motorcars, to service our Sprinters , Victor our service advisor always does a great job on giving us the best service ever, the work is always done the first time which is Just great!!!!!
This place has really fell of since randy wise took over.....they could careless of customer service
It was a positive problem solving experience between phil austin (service technician extraordinaire) and myself; problems encountered were discussed with approaches agreed to;
Service is always amazing with Diyar & Natalie
Annalisa was great. Bought a 2017 4 Series. The process was quick and painless. I would recommend them in a heartbeat.
Loved the professionalism and the care of the BMW service Department, had a flat tire , came in was greeted by Don the service advisor, an absolute professional gave us a loaner , the car was done on time ....We live out of state , wish we had them near us , Great experience and thanks Don
Chandra is the best and GB Motor Cars provides great service for our 2 automobiles.
Used the Valet service and setup a 40k maintenance (which is extensive) for my dads ML. They were very professional, they picked up the car in the morning and dropped it off clean the next day, what could be easier?
Efficient and friendly staff.Mike at Toyota Service is very helpful.He does a good job taking care of his clients.
Everyone there is so professional. We’re extremelyhappy with our experience!THANK YOU!
Everyone I spoke with was extremely helpful and professional, excellent customer service, the best Ive ever had in dealing with many dealerships! Especially my service writer, Peter!
Great support from Dean Lakey! He was extremely helpful and knowledgeable when explaining the car features. Overall, it was a very smooth acquisition and delivery!
This place is awful my family spent thousands of dollars on reaping my bmw and the problem still existsMy car is still stalling!Save your move and go somewhere else!!
I have nothing but good things to say about Grand Blanc Motorcars, especially the BMW Service Department. Don is a great advisor and the entire staff is great!
My recent visit was as always a ten. My car was returned as promised on time. Dave is the best BMW rep ever. I should know.......6 cars later.
Excelent service.After we agreed on the specifics of the purchase, everything was easy and fun!
Great Service!! They gave me a ride home and then delivered by car when it was done!!!
Friendly staff. Service was done on time.
This is my 2nd BMW and came back because of Dean my salesman whos fab hate to think if he ever retires, yikes! service dept. has driven to my house 90 mi. away to get my car for service, who does that? BMW!! I could go on believe me.
Great place for routine service. Every time I bring my Toyota here, customer service is fantastic. Service is timely and affordable.
Friendly, prompt service. Comfy waiting room. All thatsi missing is a fireplace, a nice dram of good Scotch, and my dog.
Do not trust this place at all. I was there this last week and the mechanics created a estimate which turned out to be false. Stay away unless you want to be ripped off by the mechanics.
I have purchased two vehicles from GBM and had all scheduled maintenance performed there. Buying experience, customer service and quality of work is excellent.
Always great customer service at the grand blanc location. There customer service is the reason I shopped for a Toyota. Now that Ive driven one I love it!
Im very pleased with my experiences with Frank in Mercedes sales and Brent in the service department. I wouldnt buy a Mercedes at any other dealer!
Poor Service In BMW. They neveranswer the phone. Also Got my brand new car back smelling of cigarettes and bad body odor. I will never come back here.
Great service. I locked my keys in the car, and they drove over an hour and a half to unlock it for me! Thanks for taking such great care of your customers! :)
The service and transport of my car was seamless. Drivers were polite and efficient. I appreciate getting a clean car back! thank you
The Mercedes Car Maintenance Manager is awesome. His team is thorough with the service work on my car.
My sales rep Matt Geryy is awsome and very helpful. I have been a customer of GBMC since 1990 and he is the best I ever dealt with.
We were there to pick up the vehicle The agent mr Dan Lakey was very courteous and explained in detail the aspects of the car and answered our doubtsI would definitely recommend anyone to look for their next vehicleRama thirumalai
I absolutely hate this place! They extremely expensive and charge a arm and a leg for everything..Never had a good experience yet..wish there was a different more trust worthy dealership closer.
Andrea was incredibly helpful. Thanks!
Went there to get oil change service and have my key cut and programmed for my Camry, they did a great job and there prices are very reasonable, staff was kind and friendly, it was well worth the 50 miles drive to get there,Happy customer
Very helpful, straightforward and prompt. Job well done by all.
Great customer service team my service representative is outstanding Chandra Landry efficient trustworthy and dependable
Grand Blanc Motorcars is THE major name brand auto dealership where I always receive fantastic service at a fair price.
Grand Blanc Motorcars never disappoints. They make service convenient, and always treat me with kindness and respect.
Service people want to push more service repair on your car or truck when u only came there for a oil change
Outstanding service, as you would expect from a BMW dealer.
Never been to GBMs for any repairs but I was pleased with my visit. I had recall work performed and they were courteous, personable, and quick to address my issue!
Sold me a Subaru without warranty and didn’t tell me the motor was rebuilt before selling. Car broke down the first week I got it.
Great shop, Don always takes care of me and my 5-Series, he explains everything in detail and really goes the extra mile to accommodate me and my schedule.
Ive been Leasing my cars from there for the past 10 years theyve always beat any deal out there and they are wonderful to deal with especially Mr. Harold Shepherd
The staff is very helpful and polite. They made the experience of purchasing my first car an effortless one.
We love this dealership! The people could not be more helpful and friendly and made the vehicle buying experience smooth and easy!
Great service from start to finish and a big thanks to Brent and Phil for going above and beyond to make sure my Sprinter was taken care of. Thanks!
Best service ever, took care of my car like they said and gave me a loaner to make sure i have a car, highly recommended. thank you
Great service as always; I have over 25 years of experience with this dealership.
Excellent sales and service experience with top-rate responsiveness and professionalism throughout. The entire process, start to finish was exceptional, very efficient.
Ive been taking my Corolla here for 3 years. Theyve been wonderful to work with, especially Mike.
Never disappointed with BMW service. Always completed with competency, courtesy, and professionalism.
Great service staff, easy to discuss detail of all repairs and took the time review my Maintainance concerns.
Quick, friendly and fair. They bent over backwards to make sure I was happy, especially Mike Tenerelli and Peter Lindgren. In the words of Arnold S, Ill be back!
I was very very happy with my sales rep Diyar he worked with and answered all my questions. I will definitely be back again.
Every promise kept. Dave Palevich took all the time needed to guide me through all the options and sort through exactly what should be done. Great experience as always.
THE BEST PLACE I HAVE EVER PURCHASED A VEHICLE AT-SERVICE IS FRIENDLY AND FUN-WHILE BEING PROFESSIONAL AT THE SAME TIME FOR ANY OF MY VEHICLE NEEDS! THANKS AGAIN!
Mike and Peter in Toyota service rock! They are always courteous, polite and of course, on their game and know their stuff!
Dave and Victor are the best service advisors. Always accommodating and answers all my inquiries no matter how small.
Yelling at the customer is not a good strategy for a licensed shop .Ie. Perhaps you remember the complaint I filed with the State of Michigan .Maybe you can learn from that !Mercedes Vehicle.
My car and I received excellent, professional and pleasant service.
Unrivaled customer service. The concierge service is excellent! Solid work and attention to detail.
Great experience with my 5,000 mile service. My car was picked up and dropped off while I worked.
I drive past this place to have my Mercedes serviced in Bloomfield, Rude, condescending, not helpful!
Total reviews rating 4.6
199 Reviews for Randy Wise Motorcars 2023:
Review №1
2022-04-20Awesome experience buying my wife’s BMW from Andrew Krueger. He is super knowledgeable and will go the extra mile for you. No pressure felt during the whole sales process, and feels as if he is working for you to get the best deal. Recommend buying your next car from him.
Review №2
2022-02-18I purchased my BMW at a different location almost a year ago. I came to this location to get a head light changed and Chandra became extremely helpful at providing me useful info regarding my car and maintenance services. The staff goes over and beyond with their customer service and extremely knowledgeable. Definitely recommend!
Review №3
2022-06-27Alex from Toyota is exceptional. The service he provided to his customers is great. I recommend Randy Toyota to anyone that needs to feel special every time they want to do service or oil change. I have been several times there and recommended friends and they all are us happy us i am. Thank you.
Review №4
2021-10-26My wife and I just bought our new toyota from these folks and the service was great! Our salesman Ryan was very accomodating and was quick to answer any questions we had. A big thanks to Ryan, Bailey and the whole team for a wonderful experience!
Review №5
2022-04-19My husband and I have been purchasing and leasing vehicles with Randy Wise Motorcars (previously Grand Blanc Motorcars) for the last 20 years. I would like to give a big shout out to their service department, specifically Brent the service manager. He has gone above and beyond in helping me receive 100% satisfaction on any service that my Mercedes has needed. I highly recommend Randy Wise Motorcars and plan on being a lifelong customer.
Review №6
2022-03-09My experience thus far with Randy Wise Toyota has been nothing but pleasant. From purchasing my new 2022 highlander to getting it serviced. Alex in service did a great job communicating to me that I should schedule in advance as the appointments were father out for my service I needed. Easy drop off and everything was taken care of in a timely manner.
Review №7
2022-04-25In fact this was the best dealer experience I ever had, everyone is honest and professional, will definitely recommend.
Review №8
2022-05-21I recently purchased a new Rav4 hybrid from them during the vehicle shortage and they did not gouge me. My salesman Jason was very professional and kept me up to date with the status of production and delivery date. I cant thank Jason and Doug the sales manager enough for getting me a new vehicle in a timely manner. It was a very positive experience.
Review №9
2022-03-03Jumped in my Prius to go somewhere & nothing! A quick call to the Service Tech at Randy Wise Motors helped me diagnose my problem. He said if I could get the car started, to come right up.With a jump from AAA I got up to the Toyota dealer in about an hour. They were really busy and had spent the morning with a power outage. But my car was taken right in, looked at and a new battery installed. They even washed my car. Now thats what I call customer service!This kind of attention is what keeps me coming back to Randy Wise.
Review №10
2022-03-21Andrea was extremely helpful and always does a great job communicating the issues and what is going on with my vehicle. She is very professional. Chris always takes great care of me as well.