Ray Cheng Insurance Agency, Inc.

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Name: j***** c*****
Date: 2020-09-01 11:21:58
Rating: 5
Comment: Ray and his team are highly professional, friendly, helpful and accommodating. absolutely five stars!

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Name: Y***** A****
Date: 2019-12-14 19:40:57
Rating: 5
Comment: Ray Cheng’s agency is willing to help you in any/every way possible. They will take the time and help you to explain everything in detail to ensure that you are fully informed. If highly recommend this agency!

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Name: S******** M******
Date: 2019-12-10 00:04:34
Rating: 5
Comment: Ray Chengs agency is outstanding and exceptional. They are willing to help you in EVERY WAY. They will spend time to explain all the details and make sure youll get the best rate possible for you. If youre looking for an agent who values their clients, provides nothing but the best customer service and after sale service then this is where you should definitely go to!

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Name: M**** t*******
Date: 2019-12-08 18:08:22
Rating: 5
Comment: Weve been with Ray Chengs Farmers Insurance for a few years now and couldnt be happier. They are always ready and willing to help whenever you need it or have any questions. They have worked with us to make sure we have all of the available discounts to help keep our insurance affordable. Highly recommend if you are looking for insurance.

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Name: C***** A****
Date: 2019-12-07 06:35:16
Rating: 5
Comment: Ive been with Ray Chengs insurance for couple of years now and their customer service is always second to none. Ray and David always answers my questions and always meets my expectations.

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Name: J**** C*******
Date: 2019-11-05 18:35:34
Rating: 5
Comment: I wish I could give more than 5 stars!! I have been with Farmers for years. Ray Cheng is always available and one hardworking agent. He always gives my family and I the best rates. I would not dream of changing insurance because Rays customer service is outstanding. From the moment I got my first car in 2012 I went to him and that was it. I like that I can call and ask if any discounts are available and he is the one to take my call and help me quickly and efficiently. Thank you!!

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Name: m****** s*******
Date: 2019-11-04 02:13:03
Rating: 5
Comment: Ray and David are hands down the best in the business. I had them for a year or two and they always treated my quickly and efficiently with anything. If i had an accident, change of vehicle, adding a vehicle anything, they always treated me as THEIR customer being on the same team with options on coverage and price points that were always fair. (even for me with a terrible driving record) I dropped them because a friend that was an insurance broker told me he can beat the prices. He did that and I switched however, I got into an accident with the other insurance and they took their time to do anything about it. They treated me as if they didnt want to cover anything that had happened questioning me like they were against me instead of with me. As soon as that happened I sent an email to David and within 20 minutes received an email back saying welcome back Michael how can we assist you and received coverage for two cars at great prices within a day. While getting coverage set up, David had left the office early but Ray was there to take it over and finish the paperwork with me as they work as a true team. They treat you like family here and are willing to do whatever it takes to keep you happy and covered. I do not see me moving from dynamic duo ever. Trust and believe they will go above and beyond for you.

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Name: S** B**
Date: 2019-06-11 22:37:24
Rating: 5
Comment: Ive been a customer for long time all my insurance needs for car, motorcycle, home, flood insurance all taken care great customer service Ray and his team are very professional, ready to answer all your questions I highly recommend Ray Cheng

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Name: T***** P***
Date: 2019-06-02 07:48:13
Rating: 5
Comment: Ray and his staff are always so helpful! Me and my family have been with this agency for so many years, and weve referred our extended family and friends to them as well. They have all been very happy with Rays service.Were all very happy with Ray Chengs agency and his staff!!!

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Name: B**** S**** R********
Date: 2019-02-08 19:09:05
Rating: 5
Comment: Amazing fast, and friendly customer service Ray! Thank you!

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Name: R* C*****
Date: 2019-02-07 21:06:36
Rating: 5
Comment: Great to have such an awesome agent! Amazingly attentive to my needs and quick to find a solution. Super thankful for these guys!

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Name: R*************** *
Date: 2019-02-02 03:07:52
Rating: 5
Comment: Ive been getting my auto insurance through Rays agency for years now for all of my cars! I Definitely would recommend their business to anyone whos looking for the lowest rates with the best service. They make sure you get the policy that best suits your needs. Best part of all they get you what you need within minutes over the phone or in person! Thank you Ray and staff for taking care of me!

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Name: M***** T*****
Date: 2019-01-11 17:36:29
Rating: 5
Comment: This is a great place to get your auto or renters insurance. They strive to provide the best customer service. I have been a happy customer for almost 4 years now.

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Name: w*** x**
Date: 2019-01-11 00:06:34
Rating: 5
Comment: Very good!

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Name: S***** G*****
Date: 2018-10-09 00:30:00
Rating: 5
Comment: Ray Chengs insurance agency has been a huge blessing for all our insurance needs.I didnt think we could save so much and still received the coverage we are provided.Its such a great feeling to know our home, vehicles and other personal properties are secured and protected.

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Name: J******* L***
Date: 2018-07-20 16:53:22
Rating: 5
Comment: I was referred to Ray by a friend. I emailed Ray for an auto quote and he responded not too long after. Ray is super helpful. He answered all my questions and gave his recommendations to suit my needs. I would definitely recommend Ray to all my friends and family!

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Name: M******* P***
Date: 2018-07-13 17:44:39
Rating: 5
Comment: Ray is absolutely amazing! He was extremely responsive and very helpful in securing my home and auto insurance policies. He provided me exactly what I needed and also gave me very specific tips/things to be aware of to make sure the process was as seamless as possible.Home insurance - I needed home insurance for a new build construction. He worked diligently with me and my lenders to make sure I had the right policy. He also helped me avoid duplicating payment on my policy by having it correctly configured in alignment with my mortgage terms.Auto insurance - He had me ready to go in about a day! He provided great advice on what coverage I should consider given my financial/home situation.Overall, he has a great positive attitude and is very transparent/straight forward/honest -- I am very satisfied and happy Ray is my agent and highly recommend you/everyone to work with him on your home & auto insurance plans.

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Name: A**** T*********
Date: 2018-06-27 21:12:55
Rating: 5
Comment: I have been working with the this team for a few years now and I am really lucky to have found them. I have to give David a special thanks for always being very personable and attentive. By far the best insurance team in Los Angeles and Orange County.

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Name: N*** V**
Date: 2018-06-05 22:09:07
Rating: 5
Comment: Ray and staffs are very helpful! They are always very patient with my inquires and would get back to me in a timely manner. I was on my way to the airport on my vacation and had forgotten to add a temporary coverage for my rental car. Ray quickly responded to my urgent request and made my trip so much easier.You can get insurance anywhere, but you should do it here because of the customer service. Ray has been writing my insurance for the past 10 years. I trust no other agency.

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Name: D**** R********
Date: 2018-05-17 19:04:44
Rating: 5
Comment: Ray Chengs Insurance Agency has been very helpful with my auto and renters insurance. They are very competitive, but also very nice over the phone. They went through all the coverage and reasons why I should have them, which I never really understood what I had been covered for before. I checked around other companies in Santa Ana, and a lot of them even though were less expensive, they were super shady! I feel so much more comfortable here. Thanks for the great service!

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Name: S***** G*****
Date: 2018-03-20 00:24:46
Rating: 5
Comment: Ray and David are great to work with and showed amazing service! Very helpful and knowledgeable!

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Name: M***********
Date: 2018-03-19 00:16:05
Rating: 5
Comment: Pleasure dealing with Ray and David. Exellent service given to me. A++

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Name: S******** G*****
Date: 2018-03-17 17:58:42
Rating: 5
Comment: Very helpful and friendly. Always a pleasure speaking to Ray and David. A+

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Name: M**** G*****
Date: 2018-03-17 17:51:44
Rating: 5
Comment: Always a pleasure working with Ray and David. Very helpful and friendly. They always go the extra mile to fit my needs. I would definitely recommend giving him a call.

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Name: D****** D****
Date: 2017-11-06 22:17:15
Rating: 5
Comment: I have been working with Ray for over 4 years, I dont always give 5 stars, so this is big for me. I have 2 cars and my renters Insurance with him. His group are always looking at ways to save me some of my good old hard earned money. He answers the phone and knows who I am whenever I call. He is up to date on technology, so he pulls my info right away. So I am highly recommending this Insurance team to anyone that would like an honest and reliable company.. Ray you rock !

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Name: X***** C********
Date: 2017-09-21 07:16:39
Rating: 5
Comment: Ray went above and beyond to help get coverage on not just my car but my two motorcycles as well and also reviewed my previous policy from another carrier to make sure I had the best coverage that best suited my motorcycles. By far the best ins. Agent I have ever had. I definitely will recommend Ray to friends and family.

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Name: N****** I*
Date: 2017-09-10 01:16:02
Rating: 5
Comment: Ray is very professional and courteous. He knew what was in our best interest regarding insuring our investment property. I recommend Ray to anyone looking for insurance of any type that Farmers Insurance offers. He is very personable and really cares about his clients.

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Name: O**** M******
Date: 2017-08-16 17:26:51
Rating: 5
Comment: Tay was very professional he anyalized my circumstances gave me options and I ended saving over $ 400.00 annually from my current provider.

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Name: K**** L**
Date: 2017-08-11 18:10:59
Rating: 5
Comment: I recently signed up with this company and I highly recommend it. They were friendly, professional, and made sure there was a way to save me some money. If you want a company to make you feel comfortable and that you can trust, this is definitely the one. 5 stars no question.

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Name: R****** G***** J*
Date: 2017-07-21 23:56:59
Rating: 5
Comment: Did a great job in getting me the quote that I needed in the coverage that I wanted

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Name: m**** p****
Date: 2017-07-20 21:59:08
Rating: 5
Comment: I had a wonderful experience with our agent Ray Cheng at Farmers insurance. He was very helpful and friendly. He was patient with me and guided me step by step on how to switch our insurance. I would highly recommend him to all my friends and family members.

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Name: B******* W***
Date: 2017-06-14 16:34:45
Rating: 1
Comment: Never answers the phone unless you opt for the opening a new policy selection. Hidden fees everywhere. AAA worked better with me.

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Name: M***** P*****
Date: 2017-06-01 22:06:07
Rating: 5
Comment: Ray Cheng is the kind of guy you need for your insurance needs. He is very diligent with all your questions and concerns. He treated me like family and when it comes to important services such as insurance, that goes a long way. I feel protected, I feel confident in my policy, and I also feel like I have an agent that actually cares. Thanks Ray for all your help!!

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Name: R*** M***
Date: 2017-05-16 00:05:10
Rating: 5
Comment: Ive been with Ray Cheng Insurance Company for a year now and Ive found that this group of agents to be the best that Ive ever worked with. Whenever Ive called them or emailed them, theyve always gotten back to me within minutes. I needed to send a form to the DMV, and they took care of everything. All done the the same day too! Amazing customer service.

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Name: E******** P****
Date: 2017-05-13 06:30:31
Rating: 5
Comment: Ray and David are awesome! They take good care of the clients and are always helpful. I am very happy with the service. Thank you

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Name: L*** A*******
Date: 2016-09-19 18:50:10
Rating: 5
Comment: Ive delt with Ted, Cynthia & David - all 3 are awesome...always helpful & knowledgeable. By far the best agency Ive ever delt with. Thanks guys!

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Name: M**** P******
Date: 2014-09-11 00:07:23
Rating: 5
Comment: Ray Cheng has handled my auto insurance needs for several years. He is the most hospitable and generous person. When my husband passed on 3 years ago he sent a cheerful flower arrangement to my home. You know I never expected such a lovely gesture. His office staff are always efficient and helpful. Being a widow has not been easy, but I know Ray and his staff are always looking out for me.

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Name: H** L**
Date: 2014-01-02 03:13:35
Rating: 5
Comment: I have been a client with this agency for a few years now and I have always had a great experience. They always answer their phone calls right away or call back the same day. The service has been amazing and although, not the least expensive, they make up for the difference in cost.My family also has insurance through them for years, and have been pretty happy!Pros:-Prompt service-Very clear in explaining coverage-Very customer service oriented-Very professionalCons:-Hard to find the office location-Not open on Sundays