Outdoor services
Yes
Renaissance Athletic Club in Benton Harbor
Categories
Location on the map
Benton Harbor, Berrien County, Michigan, US
Service options
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 269-927-1129
Site: http://racbh.com/
Site: http://racbh.com/
Opening hours
- Monday:5AM–9PM
- Tuesday:5AM–9PM
- Wednesday:5AM–9PM
- Thursday:5AM–9PM
- Friday:5AM–8PM
- Saturday:8AM–4PM
- Sunday:9AM–4PM
Comments (18)
The current GM has taken the RAC from being one of the best gyms in Southwest Michigan to nothing more than a mediocre commercial gym.The RAC originally advertised as providing a VIP Experience and many would agree that they did, however, the current GM has removed everything from the RAC that made it a special place to be. He took away the coffee, water cups, towels, most of the foam rollers, and lifting chalk is rarely there anymore (its locked away in his office because apparently he doesnt trust employees to handle it). He also had the studio room split in half to make more room for equipment that only the trainers can use. It is no longer a VIP experience.All of that may seem minimal and be assured that it can all be dealt with. However, the following is unacceptable. The GM is a very arrogant, egotistical, pretentious man and it is easy to tell he has a history of talking down to people and intimidating them... Especially women. This washed up, former bodybuilder believes he is so big and bad that he can yell at elderly women in front of everyone. This happened on at least two different instances, neither of which will be specified, in protection of them women. He has been seen talking down to other women as well and trying to intimidate them. He has made a few pitiful attempts to get into it with men, but has been embarrassed and put in his place in most of those cases.Lastly, he does not understand business or economics at all, and should obviously get some training in those areas to raise him from completely incompetent, to at least average. He has told multiple people at the gym how broke they (the gym) are which has led him to cut the hours of many employees, cut all the things mentioned above, and even cut down the hours of the gym for 5 straight days to sell the parking lot off to the PGA. He charged every one of his members for the days of the PGA tour, even though they could not work out during that time. On top of all of that, the GM is going to be having the gym painted soon. They cant afford to give their members a good experience, but they can afford to paint a gym that doesnt need a paint job for years to come (it is a beautiful building).He is the best thing that could have happened to the gyms completing with the RAC in the area. There are countless people leaving the RAC and that number will continue to grow until the mean old man who yells at women is removed from his reign. It will be the only thing that can save the RAC.
Incredibly poor customer service, in spite of being one of the most expensive clubs in the area. Repeated membership problems, unauthorized charges, repeated unanswered calls. Terminated membership after these issues and extremely short hours of operation, still charged. Do yourself a favor and join the YMCA or Planet Fitness. You wont get the carpeted locker room, but youll avoid the headaches, repeated phone calls, unauthorized charges, and simply rude and unresponsive behavior from a terrible administrative staff.
Trust Fund Owner.Terrible GM and Assistant GM.Horrendous hours.Lack of equipment.Extraordinarily high price.Arrogant clientele.Do yourself a favor and go to the Y or Anytime. Both a few miles away.
Full cardio, free weight and machine areas with brand new equipment and plenty of space to do floor exercises. Cost is $15 for a day pass.
Great Place to get yo self together
30 minutes in the sauna is good this place needs bigger dumbbells and stay open later
Great staff, very clean facility
Great people,equipment, & place.
Total reviews rating 4.1
18 Reviews for Renaissance Athletic Club 2023:
Review №1
2021-01-28This is the best gym by far in St Joe, i tried many places before signing up as a member. I moved from Philly in March 2018 and i am an existing LA Fitness Member since last 4 years and i hated that there is no LA Fitness around St Joe. So , i tried many other fitness places and ended up in Renaissance as a colleague of mine recommended me to pay visit. I totally was amazed on my first visit , The area is neat and clean very well organized racks for Dumbbells. Nice training rooms for stretching and locker rooms are very well maintained with clean toilets. I am completely satisfied with the maintenance. Staff is very nice and polite. They greet you very well. Thread mill, elliptical and Stair master are top notch. Equipment is very new and well maintained. I enjoy every day visiting this place after work for an hour and half workout. Smoothie bar is a big asset. I dont have any complaints so far, besides they are little pricey on the membership side. Keep up the good work .
Review №2
2021-06-11If you like to swim laps or take classes, this is the place to go! I’ve tried other gyms in the area and when I lived out of town, and I’ve never found a better lap swimming pool than this place. Also what’s great is they never book the lanes, which is often a problem for open swim at other gyms. They have a nice cycling studio and those classes are great (never tried other classes but I have heard they are good). Their membership prices are more reasonable now than they were a couple of years ago.
Review №3
2022-01-30Cassie was wonderful! Im signing up tomorrow. The place is really nice, especially the swimming pool!
Review №4
2019-06-24I’ve been a member of this gym since it opened 6 years ago and it has been on a downward decline from day one. They promised a basketball court that never happened, hours have been cut been significantly, they’ve begun charging for things that used to be included, you have to ask for a towel at the front desk when they used to be available in the locker room and they never have clean workout towels. The majority of the cardio and spin bikes have electrical and/or mechanical issues. The staff is rude and has no concept of customer service. They have gone through multiple GMs and seemed to be solely focused on cost cutting instead of providing a good workout experience for their paying members. Planet Fitness, 24 hour fitness, Southshore and even the Y all have just as good if not better equipment and their staff is actually helpful - save your money and frustration and go to one of those!
Review №5
2019-04-13March madnessMarch right into the madness of a managerial catastrophe. It is 2:45pm on a Sunday afternoon, basketball season is in full swing, and tv monitors are on and about 20 gathered around for a big game, and that’s when all tv monitors go OFF. Gym closes at 3pm on Sunday, 9pm on week days, and 6pm on a Saturday. So lights, music, sauna and steam, and tvs go off 15 minutes before. Not an early riser here but even early hours are not as great. I have made contact with so many of members that actually go to the gym and their first and foremost complaint is the hours of operation for the gym. The gym realizes the issue as this wasn’t how they kicked people out, this only started after people start retaliating against hours of operations and willfully stayed until exact moments of closing. This frustrated general manager who now has all these things go off every day on a timer to force people to leave. With winter day time hours being short, there is nothing much to do in the winter and people usually choose to stay for indoors activities such the gym or go for a swim. It was in the golden era of this gym that hours were until 10pm in the winter. However according to false statistics provided by yet again the general manager to his buddy friend, the owner, that less and less people show up in the last hour and it wasn’t worth it for them to extend the hours anymore to 10pm. Now theoretically speaking, if this gym changed their hours to let’s say to 6pm there will be less and less people statistically showing up at 5 than they ever had before. This luxury (not any more) property that it claims itself and charges way above average (over $60 usually) for membership a month cant afford having a worker stay one extra hour and pay the $13/hr that they pay, while planet fitness opens 24/7 and charges $10/month. Yes I am comparing it to planet fitness, or even better yet anytime fitness which has more equipment variety than this gym, and cheaper. It is sad to have to write a review like this as the facility in itself is nice and has so much potential yet its complete management disaster overshadows everything. This is a prime teaching example of business failure, but unfortunately the manager is rude and owner is in complete denial. They never listen to their members and they say that there are less people in the last hour they open and that’s why it is why it is that way. um yea if you’re going to turn your monitors and lights off then of course people will want to leave. They go into the sauna and steam they open the doors 15 minutes prior to force people to get out. I have met, sat in the sauna, and ran intopeople outside in the community, families, kids, all have same complaint about the hours. So many of which are not renewing and so many of which are dropping the idea of even signing up. Gym is struggling with new memberships and they are in complete denial of why that is. This is a gym that revolves around itself and not the community.
Review №6
2020-01-21Love this place. Its clean, the staff is always available, there is enough equipment that you rarely have to wait.The day care is awesome, the staff puts the weights away when moms dont come to pick up after the twenty somethings. My whole family works out here. And you can end your workout with a steam or a saun .
Review №7
2019-07-17I love this place it is absolutly essential to my well being. The equipment is top notch. The pool always feels perfect and is usually empty when i go and the scenery is awesome as well doing cardio you face the golf course which is fabulous all on its own but you have course options as your walking or biking to take a scenic trip thru paris or the grand canyon for example. And the physical therapy team is A+ i have a rare disorder and my pt looked it up to learn how to best help me and he basicly saved my life!
Review №8
2018-01-08The RAC is the best. Its clean, the equipment is top-notch and the classes/instructors are wonderful. (Especially Staces spinning classes!) The value of the classes and instructors alone more than pays for the membership.Ben at the front desk was incredibly helpful in setting up a temporary membership for myself and my partner, and Ill absolutely be coming back the next time that Im back in SJ.I completely, 100% recommend the RAC if youre looking for an energy outlet, especially during the winter months.
Review №9
2019-04-12Nobody is happy with the hours, it needs to be open later. So many nights I cant go after work because I just wont have time. I joined for the hot tub and lap pool, but I just dont have time to use them and lift when I have to be out of the building by 9. Also they removed the towels from the locker rooms. Why?
Review №10
2019-12-15I believe the RAC has BEST equipment and trainers around! Keeps members updated on various activities & ALWAYS greets us by name! A member now 4 years and I couldnt have chosen a better gym in SW Michigan to join.