Reynolds GMC

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Name: C**** M******
Date: 2024-06-24 00:43:43
Rating: 5
Comment: I received great service. Kenadie was wonderful and gave exceptional service

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Name: r***************
Date: 2024-06-23 22:44:26
Rating: 5
Comment: It was a very pleasant experience, they helped us at all times and the customer service was excellent.

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Name: R*** I****
Date: 2024-06-18 17:38:04
Rating: 5
Comment: Honest and upfront. I live 5 mins from Penske GMC and drove 2 hours to them. That says alot about this dealership.

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Name: G** C********
Date: 2024-06-07 22:41:46
Rating: 5
Comment: Had a fantastic experience. Ben helped us out and did an amazing job explaining everything to me. Everyone else had amazing customer service.

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Name: L**** B******
Date: 2024-06-06 14:27:51
Rating: 5
Comment: The easiest, most honest vehicle buying experience I have ever had. Great dealership!

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Name: A****** N*****
Date: 2024-05-31 17:14:59
Rating: 1
Comment: Ordered a hummer pickup back in March 2022 with a deposit. Havent heard from them for over 2 years. My other friends placed order from different dealer at same time and got their car last year. Didnt know gmc dealers would scam customers.

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Name: P******* H*** H***** I**
Date: 2024-05-24 12:55:45
Rating: 5
Comment: Jack is a pleasure to work with. Everyone at the dealership are so friendly, and helpful. It is refreshing to see everyone working as a team from service to sales. Great job Reynolds GMC!!!!

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Name: R**** H********
Date: 2024-05-23 15:31:33
Rating: 5
Comment: I want to send a big shout out to Anna in the parts department at Reynolds GMC in Covina. every time I go in there to buy my Def-she welcomes me with a warm smile. I had a part that was discontinued and had a hard time getting it refunded .Anna went above and beyond the call of duty to get my refund back much appreciated.Thank you, Raoul Hernandez

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Name: F**** S******
Date: 2024-05-17 18:43:44
Rating: 5
Comment: Very pleasant experience again, Mariana handled everything well and understood my situation and service needs. Thank You so much

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Name: A*** P****
Date: 2024-05-16 00:25:56
Rating: 5
Comment: Nice and clean installation. Courteous staff and good service over all.

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Name: B**** K
Date: 2024-05-08 13:09:43
Rating: 5
Comment: I came in with a few items to be addressed. Oil change and plugs/wires. While doing an inspection a broken motor mount was found. That was replaced as well.

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Name: J**** L***
Date: 2024-05-02 15:50:42
Rating: 1
Comment: I have had a very BAD experience with this dealership STAY AWAY!! From this dealership. I am a local business owner and have many trucks in our fleet and we are starting to switch our fleet to newer models. The other night we took our truck into this dealership for trade in and a fellow salesman named Omar greeted us very quickly and said what do you need we are about to lock the doors. We said that we would like to trade in our truck for a newer module and he seemed in a rush and told me that the value of our trade in was not worth the money we were looking at getting and proceeded to walk away and me and my guys seemed very shocked by what he said. i never thought a salesman can have the eye to appraise a truck without even looking up the vin number and getting the truck information. Omar was definitely in a rush and rude to my employees and myself. This salesman needs extensive customer service training because this is not a way to treat potential customers. I am informing everyone in the community STAY AWAY!!!!!!! from this dealership and the salesman called Omar. I hope this review helps the community.

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Name: A****** R*****
Date: 2024-04-27 15:49:49
Rating: 5
Comment: Jack was prompt and courteous during my visit at Reynolds GMC, as was the porter when I arrived. She was professional and quick to receive my vehicle. Jack was informative about my repair and kept me in the loop about warranty and repair. I am completely satisfied.

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Name: L*******
Date: 2024-04-26 18:28:18
Rating: 5
Comment: Friendly, professional and pleasant experience. All questions were answered in a manner easily understood. Waited for my pickup to be serviced in a waiting room that was pleasant and warm since it cool outside and was provided with a hot drink.

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Name: R****** M*****
Date: 2024-04-24 04:46:33
Rating: 5
Comment: Very good experience from the moment I pulled up to the line to check in my truck. Everyone friendly and informative. Great job by all gmc staff

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Name: L**** M*****
Date: 2024-04-21 23:46:59
Rating: 5
Comment: Its always an easy process. I like that you finish at the time you say youre going to or even earlier

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Name: L*** P****
Date: 2024-04-19 13:08:31
Rating: 5
Comment: Excellent service. Completely professional, and always courteous

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Name: M*** G*****
Date: 2024-04-18 03:30:17
Rating: 5
Comment: Chuck Rhodes helped me navigate getting my new GMC Sierra from the start. Originally, I wasn’t going to purchase a vehicle from Reynolds GMC because it was a little far from where I live. Even knowing this, Chuck worked with me to help me understand the ins and outs of buying a car and what to expect in the financial realm. He was helpful, knowledgeable, most importantly honest. After working with him throughout the week during my search, I realized it was worth the drive to Reynolds GMC to do business with Chuck and his team. He and the team went above and beyond to make me feel like a valued customer, and I appreciate that.

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Name: G******* A********
Date: 2024-04-12 23:49:15
Rating: 5
Comment: Wonderful customer service from the service team. Work was done in a timely manner.

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Name: T**** R********
Date: 2024-04-11 13:25:32
Rating: 5
Comment: Left another gmc dealer and came to Reynolds. Met with KENNEDY H. he was a fantastic salesman, very professional and straight up. Made the buying process very simple and Im glad I bought my sierra here.

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Name: C**** R*******
Date: 2024-04-05 13:42:48
Rating: 5
Comment: Chris reached out to me after I had to cancel an appointment to reschedule it. I appreciate that! When I took my car in, everyone was so nice and professional! I bought the car there in either 2017 or 2018 when I lived in Covina; I live in Upland now.

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Name: m**** b
Date: 2024-04-05 02:58:10
Rating: 5
Comment: They had all the parts I needed lots of experience to help me complete the job thanks to the employees

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Name: L*** K**** (******
Date: 2024-04-04 13:04:35
Rating: 5
Comment: Jack is awesome! Very nice and personable. Everyone seems to have a smile on their face in the service department.

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Name: B***** W*********
Date: 2024-04-03 18:14:48
Rating: 5
Comment: Although I was late, the wait was not very long and the service was well done. I was so pleased to get the offer for an oil change at $49.95, what a financial help to me at this time. Other important and needed service was discovered and I was very happy to get that info;.

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Name: A* S**
Date: 2024-03-30 01:22:00
Rating: 5
Comment: Fast services i never had and I don’t ever thought that they wash my car also !

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Name: o*********
Date: 2024-03-29 16:17:17
Rating: 5
Comment: Everyone was great and service was super fast.My car also got a nice wash.will recommend Reynolds GMC to everyone.

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Name: R* J******
Date: 2024-03-29 14:57:58
Rating: 5
Comment: From start to finish Ethan with Reynolds GMC was professional and friendly. We called knowing what we wanted and Ethan was able to take care of us and communicated everything with us. We fly down from Northern California to complete the transaction. Ethan & Rosie were efficient in completing the process and getting us on the road back home in our new 2024 Yukon!

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Name: D***** A*******
Date: 2024-03-29 12:22:20
Rating: 5
Comment: Danny Herrera was extremely professional and provided a best in class buying experience, I’ve been considering buying a new truck over the last six months, the buying experience that started by visiting the dealership then returning online and revisiting when the truck I wanted was on the lot, all great engagement.

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Name: E***** S******
Date: 2024-03-18 19:54:05
Rating: 1
Comment: ***update***I would strongly suggest not going here for service to your vehicles. I’ve had multiple incidents with this place. First one, they lost a lug nut from one of my tires. They claim that I came in with one missing. How is that even possible. I inspect my car constantly. I would have noticed that. I had to pay out of pocket. But fine, let’s say that was the case.Next scenario, the back window starting leaking inside out of nowhere. I take it in and they re seal the window. Not sure what product they use because now there is a noticeable white cast on the black plastic piece that borders the window. It’s from the inside. I took my vehicle in twice to get that cleaned off and it’s still there.After my 2nd oil change, I noticed a smell coming out of my air ducts. Smells like a dirty public restroom every time I turn on the A/c. That issue wasn’t there before. They claim it’s “normal” and if I want it checked out they would have to open the whole area where all the A/C stuff is located to see where the issue is coming from. No thanks.Now my most recent problem. I took my car in for an oil change last week. Did a whole inspection. I replaced my air filter. This week I used the windshield wiper washer button because of the recent winds my window is dirty and water only comes out of one side. And every time I turn on my car, it sounds like water is draining. What are these service people doing with my vehicle??Go elsewhere!————————————-I really appreciated that the manager called me when I wasn’t sure about the purchase. He wasn’t rude, wasn’t pushy and seemed very genuine. Edward, our salesman was also very helpful, wasn’t pushy and super easy to work with. Made our shopping experience pleasant, short, and memorable.

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Name: K** B*****
Date: 2024-03-18 02:46:44
Rating: 5
Comment: I have great service and the person I deal with (Jack) is the best. Always helpful with information and Help.

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Name: J**** L*****
Date: 2024-03-15 01:46:28
Rating: 5
Comment: Been going there 15 years Always get the best Service Especially now, The manager there at the service department is a life saver. Very polite Makes a guy feel good When one does not understand He makes it better Reynolds Buick is the spot !

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Name: R**** M
Date: 2024-03-14 16:59:48
Rating: 5
Comment: Friendly employees were accommodating and went above and beyond to ensure my satisfaction. Their exceptional service was awe-inspiring.

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Name: S**** M*******
Date: 2024-03-12 05:10:01
Rating: 5
Comment: Work was completed in a timely manner and the staff was most helpful.

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Name: b*********
Date: 2024-03-08 15:44:28
Rating: 5
Comment: Everything was made easy and the salesman Henry was very patient with me while trying to figure out what truck works for me.

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Name: C****
Date: 2024-03-07 07:08:20
Rating: 3
Comment: Obviously, the appointment I made kast week wasnt set upvand they pretended it was on page 2. Rep didnt have access to insurance and had to have someone help her. When the car was ready they they tried to bill me the whole charge when it eas covered by the insurance. Add to thst there was a check mark on needed immediate attebtion that they didnt tell me about. The reason was they were out to lunch and someone else closed out the order. When asked why, then that person was now our to lunch. Seriously? Is this a one man show?

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Name: T*** J****
Date: 2024-03-06 06:50:42
Rating: 5
Comment: Only an oil change. But service was fast and efficientOnly fir an oil change. But service was fast and efficient.

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Name: r*** s******
Date: 2024-03-03 23:35:58
Rating: 1
Comment: I used to get way better milage ever since i brought the truck in for oil change a few weeks later the engine lite came on I took it back to have it fix just to get the service light back on and ever since my truck does not give me the same milage, the truck gives me a lot lower milage

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Name: Y****** A*******
Date: 2024-03-02 01:56:07
Rating: 5
Comment: I went to this dealership today, it was such a comforting experience. Customer service is super friendly Everyone is so welcoming and generous. Robert is a great guy to get helped from and talk to about services the company offers and anything in general. Would definitely recommend this GMC.

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Name: j****** q*******
Date: 2024-03-01 19:58:25
Rating: 5
Comment: The best place to get your oil change and any service on your car. They are very kind and will remember you.

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Name: B*** H******
Date: 2024-02-29 13:50:07
Rating: 5
Comment: Good honest service. Ben Su kept me up to date with the service to my car and took the time to explain exactly how Reynolds would repair the problems my vehicle was dealing with.

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Name: A**** C*******
Date: 2024-02-24 00:17:04
Rating: 5
Comment: Very Happy i chose this Dealership, Bob was very helpful to order the vehicle I wanted and would update me with any news on it. Thanks to Bob and Edward for making my car shopping experience excellent! 100% recommended to anybody!

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Name: R*** M******* (****
Date: 2024-02-21 15:38:38
Rating: 5
Comment: My experience has been fantastic! Both Chuck and Jack were incredibly friendly, helpful, and prompt. Couldnt have asked for any better service.

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Name: k**** H****
Date: 2024-02-18 15:52:21
Rating: 5
Comment: Easy appointment scheduling and fast service. Have also been very satisfied with this dealership.

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Name: R***** G
Date: 2024-02-17 07:40:32
Rating: 1
Comment: Poor customer service didnt even want to work deals they scam you on the sticker price make u pay the tax and lic off the higher sale price then give you 2k credit they selling for 58k but you need to pay live tax off the 60k then at the end will credit 2k its all a scam good luck

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Name: v** c**
Date: 2024-02-09 18:19:48
Rating: 5
Comment: Best used car experience I have ever had. No upsell no shenanigans. Rudy is great. Great dealership.

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Name: A****** B******
Date: 2024-02-06 19:40:08
Rating: 5
Comment: I was a very plesant experience Rudy went above and beyond thank you Rudy

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Name: T**** R
Date: 2024-02-05 16:32:20
Rating: 1
Comment: My tires were not rotated and the service technician said they were. I specifically asked that they get rotated and paid for that servi

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Name: D M**
Date: 2024-01-31 13:48:45
Rating: 5
Comment: Always fast excellent service staff and the quality and price of work!

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Name: M****** G********
Date: 2024-01-30 13:30:10
Rating: 5
Comment: Best experience ever at a dealership very happy customer I always had it in my mind that I hate going to dealerships looking for a new truck, but Reynolds change my perspective on that they were great no pressure just straight forward and I appreciate that. I will definitely recommend Reynolds gmc to my family and friends..

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Name: C**** R********
Date: 2024-01-29 17:14:06
Rating: 5
Comment: It was a easy check in. I love taking my BUICK in to the dealership. I recommend it for all BUICK and GMC owners.

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Name: R** P*****
Date: 2024-01-29 14:45:08
Rating: 5
Comment: Mariana the service tech did a great job getting me in and out quickly. I appreciate her hard work and communication.

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Name: A** B******
Date: 2024-01-29 07:05:25
Rating: 5
Comment: Upon arrival, I was greeted by Jack. He checked me in for my appointment and completed all the paperwork. Great service rep. Thank You Jack!

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Name: C****** B***
Date: 2024-01-26 22:33:19
Rating: 5
Comment: It was a great experience, and the service on our Buick was finished on time... plus, the car wash was unexpected but truly appreciated!

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Name: J*** C******
Date: 2024-01-25 18:54:55
Rating: 5
Comment: I was early & they took me right in. Car wash was down was the only negative item

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Name: P*** M******
Date: 2024-01-23 18:57:17
Rating: 5
Comment: Always a pleasure every time I go. Jack and Ernie are the best. Wouldn’t go anywhere else.

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Name: r***** h********
Date: 2024-01-18 13:06:03
Rating: 5
Comment: The service rep was friendly, he kept me informed about what my car needed. And my car fit washed. I will definitely return.

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Name: c** z**** C***
Date: 2024-01-17 22:05:06
Rating: 5
Comment: A perfect car buying experience, thank you Danny, professional and polite

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Name: R****** M******
Date: 2024-01-05 15:06:15
Rating: 5
Comment: We have bought multiple cars from here Rudy is our go to sales person. Had always made our purchasing process quick and smooth.

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Name: R** G********
Date: 2024-01-03 05:08:09
Rating: 5
Comment: Rudy was fantastic, most of the deal was done via text messages and a couple of emails. When I arroved the vehicle was ready and I was on my way in well under an hour.

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Name: V*** A******
Date: 2024-01-01 17:34:17
Rating: 5
Comment: The service I received was courteous, quick, and warm. Thank you for servicing my car.

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Name: B***** F******
Date: 2023-12-27 17:19:33
Rating: 5
Comment: I was so happy to get my car in on that date. Everything was done that needed to be done in such a short period of time. The car washing is always a good deal for me.Thank you for taking such good care of my car.

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Name: R*** R******
Date: 2023-12-25 18:53:56
Rating: 5
Comment: Service was quick. Attendants were friendly and communicated all the work involved for my vehicle.

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Name: M***** L*****
Date: 2023-12-19 17:53:03
Rating: 5
Comment: Danny and the rest of the staff were very professional and easy to work with.By far the best dealer and easiest process ive ever purchased a vehicle from.

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Name: S***** S*****
Date: 2023-12-18 15:29:28
Rating: 5
Comment: I was very pleased with Jack who took good care of my Truck. Very people friendly person. I really enjoyed the coffee machine in waiting room. A good experience.

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Name: R*** W*******
Date: 2023-12-13 16:19:41
Rating: 4
Comment: Always a pleasure to come to get my car service here. My husband brought me my car here and this is where I’ve I brought it back to get it serviced since it was purchased. Shout out to Ben and Jack!!

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Name: J******* E******
Date: 2023-12-11 16:22:04
Rating: 5
Comment: Jack our advisor is always there to help us for our Acadia appointments. Always friendly and caring. He advise us on repairs that need attention. We are waiters and the timing of the wait is to be expected.Thanks Jack!

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Name: J** H********
Date: 2023-12-10 19:59:31
Rating: 5
Comment: 100k mileage service. Car run great. Cost much less than expected. Reynolds Service is Outstanding! Thank you Ben Su...

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Name: J**** S****
Date: 2023-12-09 06:21:21
Rating: 1
Comment: I’m not happy with Reynolds! The sales staff when I bought my car was amazing! The staff in service is horrific. They are obviously paid commission to charge you for things and they take advantage of their customers. Worst experience I have ever had.

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Name: J*** N****
Date: 2023-11-29 14:09:58
Rating: 5
Comment: Always able to help me they always make time car is almost always done on schedule cleaned and ready had one minor mishap but they made it right took responsibility and im happy

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Name: J***** C***
Date: 2023-11-23 17:50:15
Rating: 5
Comment: I brought my truck here for an issue right after purchasing it and will never go anywhere else. Best customer service from every employee ever.

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Name: D****** B******
Date: 2023-11-22 13:14:44
Rating: 5
Comment: Mark at GMC Reynolds’s was exceptional. Extremely knowledgeable and professional. Very happy with our recent experience and purchase.

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Name: D**** P*********
Date: 2023-11-17 15:37:57
Rating: 5
Comment: I have found that I would much rather visit Reynold’s GMC for service and oil changes instead of the familiar, drive up oil change places. Prices are fair, excellent quality parts and oil and outstanding service. The staff is always very friendly and welcoming, they communicate well and get me in/out in an efficient manner. I have trusted Reynolds with major repairs and simple maintenance for all of our company trucks. I also trust them so much that I encourage family members, including my Mother to go there without any concerns about them not being treated perfectly well. We are fortunate to have such a great dealership with such a strong management team and staff.Danny P.American Window Company

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Name: D** E******* J*
Date: 2023-11-09 19:20:45
Rating: 5
Comment: The appointment was received on time and the work was performed well and the service desk personnel were polite and knowledgeable.

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Name: J*** D**
Date: 2023-11-08 14:33:30
Rating: 5
Comment: It was easy, good value for my money and didn’t feel like I was price gouged at all. Advisor and technician kept me informed of the timeframe my vehicle would be ready .

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Name: D*** B*********
Date: 2023-11-05 19:05:27
Rating: 5
Comment: This is definitely the place to come if you don’t like pushy sales tactics and hidden fees - we had a great car-buying experience here after having a disappointing experience at another Buick dealer. The whole process felt very easy and straightforward. We were even allowed to test drive our vehicle on our own which was such a relaxing experience! Everyone was so helpful and easy to work with - special shout-out to our salesman Danny I. and Rosie in finance for their help and kindness!

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Name: V**** C**
Date: 2023-11-02 22:46:26
Rating: 3
Comment: When I have an issue with my vehicle the response i normally receive, is we cant duplicate it, so there is no way for us to fix it. Even if I have a picture or video or the car throws a code.

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Name: D**** T*****
Date: 2023-10-27 17:06:54
Rating: 5
Comment: Parts department was awesome. Randall really helped me a lot. Keep up the great work! Reynolds

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Name: R*** D*****
Date: 2023-10-26 13:57:20
Rating: 5
Comment: After going to multiple dealerships and being mislead and/or the attempt of adding fees to the contract in the blind I was ready to give up on my new purchase.Then I found Reynolds who was completely transparent, helpful and honest. Thank you Reynolds for my new truck

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Name: J***** B********
Date: 2023-10-24 22:22:26
Rating: 5
Comment: I made an appointment for an oil change and it couldn’t have been better. Jack took great care of me and made the process fast and easy.

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Name: R*** O******
Date: 2023-10-13 04:20:57
Rating: 5
Comment: Straight forward no nonsense dealership. I’ve worked with three different people in the sales department and I have never had a bad experience. Everyone is knowledgeable and up front about everything. Much better experience here than any other dealership I have done business with in the past.

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Name: X****** O*****
Date: 2023-10-03 14:43:32
Rating: 3
Comment: We needed to buy a truck and this dealership had the color we wanted I bought other cars before and they put a bow on you car 🚗 and take picture but this one just said thank you maybe cause it was late or I dont know 😕

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Name: S****
Date: 2023-09-29 20:29:23
Rating: 5
Comment: Everyone at Reynolds did such a fantastic job at making the purchase and paper work with so much ease. There was no pressure at all. Believe me when I say that through out the years of purchasing a new car it would always be a whole day process. I was in and out within a 1 hour and not even a headache afterwards. The experience was so enjoyable. Thank You Reynolds.

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Name: D** M
Date: 2023-09-29 13:00:11
Rating: 5
Comment: The staff is great!! The service was exceptional, fast and the prices areGreat! Satisfied customer! GoCheck them out.

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Name: M****** M*******
Date: 2023-09-28 14:26:28
Rating: 5
Comment: I came in at 86,000 miles with a bad trans Monday morning and and by Wednesday afternoon I had my truck back with a new trans all covered by my GMC extended warranty. I was back on the road after paying my $100.00 deductible. Ben was very efficient and professional from start to finish. The cashier was also very efficient and professional from start to finish.

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Name: P***** S******
Date: 2023-09-22 13:22:31
Rating: 5
Comment: We did the paperwork and approval over the phone. I went in early the next morning. They had our Yukon ready. The printed contract, we signed. Probably took all of 30 minutesEasy peasy.

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Name: F*** S****
Date: 2023-09-19 18:53:09
Rating: 1
Comment: We went in to show how our paint was peeling after paying $1200.00 to have another area painted. The service manager said that he needed to call GM officials and would call us. After a week he called to tell us that GM couldnt do anything for us. We have learned that there is a lawsuit against GM for this problem with many trucks, so we will continue looking into this. We are very happy with the performance of our truck but so unhappy with the paint problem.

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Name: N**** F*****
Date: 2023-09-18 18:15:58
Rating: 5
Comment: I have never felt more welcomed at a dealership then I did at Reynolds. I was greeted promptly with a smile and a good morning. They told me what my car needed, the cost of the job and an estimate of how long it would take to complete the job. The office inside the service department was clean and very roomy. Everyone was pleasant and nice to me and my husband! I am so happy to be joining the Reynolds family!

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Name: D******** C******
Date: 2023-09-14 17:28:48
Rating: 5
Comment: Wonderful customer service. Worked with Danny and he helped my family and I during the process that is usually stressful. We are now happy with our car! Thanks!

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Name: M********** M**********
Date: 2023-09-13 18:56:39
Rating: 5
Comment: Mr. Robert, Mr, Ernie and Mr. Josh took great care of us when we brought in our Traverse. Mr. Robert took time to explain and go over things with me to help me understand why my car was doing what it was doing. Even when I displayed frustration he maintained understanding and partnered with me. I appreciate him looking out for our best interest.We’ll continue to bring our cars to him in the future. I have complete trust in Mr. Robert.My hubby was right to bring our car to them. 🤗💕

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Name: D*** e****
Date: 2023-09-12 17:52:17
Rating: 5
Comment: Both Mark and Chuck Rhodes were very honest and kept their word on price and dealer added options (none). I appreciate the easy purchase process with no hidden agenda. I would definitely buy from these guys again.

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Name: E*** S******
Date: 2023-09-11 05:51:30
Rating: 5
Comment: Mr. Kennedy was just Awesome! He was so helpful and not pushy for a sale.We loved the fact that he took the time to give us different options for the purchase of our vehicle. He presented everything in writing and discussed all possibilities. He even trusted us to drive the truck without him.Had a great experience!

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Name: M*********** F*****
Date: 2023-09-09 15:07:43
Rating: 1
Comment: I bought my 2017 GMC Terrain here and have had it serviced and maintained by GMC since then. After taking it in for manufacturer-recommended maintenance costing over $500 in July 2023, I immediately noticed several new problems, including fluid leaking, a burning chemical smell, whooshing noises as if a hose had been disconnected or a reservoir improperly closed, and reported it to Reynolds to have them fix the problems they caused. The car has only 56k miles and has been carefully driven and maintained. It took two visits (all day) after they first told me nothing was wrong. Now they want over $3000 to repair the transmission. I have lost trust in Reynolds GMC and I will never again recommend them or the Terrain model. It has been a terrible customer experience — disrespectful, dismissive and sloppy.

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Name: M*********** F*****
Date: 2023-09-09 13:55:56
Rating: 1
Comment: I bought my 2017 Terrain at Reynolds and have had the car serviced and maintained at GMC service shops throughout my ownership of the car. Following service and over $500 of recommended maintenance performed in July, I noticed several problems and leaks. I took the car back twice to diagnose the problems. The Reynolds service team refuses to acknowledge they caused these issues when they did the maintenance. The car has only 56k miles and I am disgusted with this situation. Finally, they told me I need to pay over $3000 for transmission repairs. This is unacceptable and dishonest.

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Name: M*** V******
Date: 2023-08-16 23:40:32
Rating: 5
Comment: I ordered a new 2024 AT4 2500 HD back in May. At that time I was working with Edward Alvarado and Jim McDonough to place the order. Both Edward and Jim were very knowledgeable and easy to work with, I was also assured my order would be placed with no issues the following week.Low and behold I did receive several emails from GMC about the production and progress of my truck. I called Edward a few times to check in and he assured me everything was looking good.Low and behold the anticipated email came in from GMC that my truck was at the dealership,I called Edward and he confirmed, I was so excited !! My Son and I drove over to pick it up and get the deal done.My Credit Union had told me I would get a good rate, what they came back with with unacceptable ! That’s where Rosie Morales came in and said that Wells Fargo Bank would do much better, and they did !I just want to commend these above mentioned employees for they’re stellar care and obvious diligence to get the best deal for they’re customers because they care not because they’re looking to make more money off of you.I am so impressed with your dealership that you definitely have a customer for life ! Thank you also to Chuck Roads for hiring all of these amazing people who really care about their customers and getting the best deal for them.

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Name: A***** H********
Date: 2023-08-16 22:24:07
Rating: 5
Comment: Staff and technicians offered me a great customer service. From the time I pull over the service department, the young girl told me that some one will be helping me, she even gave me the name of the technician. The cashier, everybody were so nice, despite that it was a busy da with so many cars and customers, still you guys were able to provide an excellent cusotmer service. Thank you

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Name: F******** R******
Date: 2023-07-29 14:25:56
Rating: 5
Comment: The service department recently serviced my truck for an oil change and in the process recommended brakes. I took my vehicle to get a second opinion and was told my brakes were fine. GMC Reynolds offered to re inspect the brakes and discovered they were in fact in poor condition. They even showed me the pads and did and exceptional job in detailing the truck. The staff was courteous and respectful. I even spoke with the service manager who explained the process to me. I have been going to Reynolds for 7 years and will continue to get my vehicle serviced there.

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Name: Z*** W*****
Date: 2023-07-27 18:41:14
Rating: 5
Comment: Went in for maintenance twice so far. And Jack was the guy that help me. He’s great! Very easy to work with.

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Name: J****** C******
Date: 2023-07-27 14:04:48
Rating: 5
Comment: This was our second vehicle purchase from Reynolds and we knew we made the right choice coming back again. The staff was very professional and made the buying process so smooth.

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Name: A**** C*****
Date: 2023-07-25 17:27:29
Rating: 5
Comment: I love the service department. Have been going there for years since I moved to LA from SAN FRAN. Everyone in service is awesome. Very professional and right to business. Always on time and never wondering about what was done.But your sales department is a 0. Mark is by far the worse sales person I have dealt with. He told me to take my trade in to carmax to get it appraised and then bring the paper back and Reynolds would honor it. He lost a sale on a 71k Denali 1500. I brought one for 76k Denali 1500 from Tustin the very next day. Really sad honestly.

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Name: M*** G*****
Date: 2023-07-23 16:39:25
Rating: 5
Comment: Josh was very helpful. He called me when my vehicle was ready and made a recommendationto change my fuel filter which saved me time and money keeping my vehicle well maintained.Reynolds has always serviced my vehicles since my purchases with them. The facility is clean and beautiful. Keep up the excellent work!ThanksMark

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Name: D*** B****
Date: 2023-07-20 16:25:00
Rating: 5
Comment: This is my third new GMC truck purchase at Reynolds. Everyone at the dealership seems to share the same philosophy of making the purchase experience as easy as possible and of the very best value possible.Update: just got my trucks first service. Service department was ready promptly at 0730, truck was taken right in and ready in one hour. Love this place!

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Name: H***** R*****
Date: 2023-07-19 20:27:27
Rating: 5
Comment: The service department is always exceptional from the first phone call speaking with the polite and efficient receptionist to the service scheduler, Christine, to the ever so thorough service reps, Ben and Jack! You are all the Dream Team at Reynolds! Keep up the great service!! -The Rivera Family-

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Name: T***** C*****
Date: 2023-07-14 20:22:09
Rating: 5
Comment: Mark was an excellent salesman- no pressure, straight forward and helpful. He is the reason we bought our vehicle the day we were there. This purchase was a “want” vs a “need”. We have been to many dealers in the last year. If it weren’t for Mark, we would’ve walked away like we did at all other dealerships.

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Name: O**** S***
Date: 2023-07-11 22:30:28
Rating: 5
Comment: Reynolds service department is my favorite. So far, they’ve been honest and up front. And they always deliver your vehicle on time.

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Name: D**** G*****
Date: 2023-07-05 19:28:31
Rating: 5
Comment: Like always the service experience was great. Was able to get the vehicle serviced and they updated me on other concerns for the vehicle. Will continue to come to the dealer for service.

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Name: M*** S*******
Date: 2023-06-28 14:14:54
Rating: 5
Comment: I special ordered a 2024 2500HD, our salesman Kennedy was great to deal with. He kept me informed and answered all of my questions throughout the entire ordering process. this truck was the 4th truck I have purchased from Reynolds GMC and I have always have had a 1st class experience. Thank you. ...Mark

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Name: K****** L* M*****
Date: 2023-06-23 07:04:34
Rating: 5
Comment: Henry and Edward were great. They never pushed or pressured like the stories you hear about car salesmen. They gave me the time and space to check the cars out and never once did I feel they were pushing to make a sale. Thx guys!

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Name: O*** J********
Date: 2023-06-20 14:51:13
Rating: 5
Comment: Entire process was fast and Mark was very informative of our different options. He took his time to explain all our truck features and made us feel comfortable with the experience.

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Name: D**** A*****
Date: 2023-06-16 15:55:47
Rating: 5
Comment: Jack is absolutely great, he makes it fun when I go in to get my truck serviced. I really like the interactions he has with everyone that walks in. I will definitely continue to get my truck serviced there.

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Name: R** H
Date: 2023-06-16 14:13:14
Rating: 5
Comment: Had a 0730 appointment … they took my truck by 0740 and had it back in just about an hour for an oil change, tire rotation (also checked for a leak) and fuel filter… they also washed my truck! Very pleased!!

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Name: J** i********
Date: 2023-06-13 20:09:41
Rating: 3
Comment: I requested warranty work to be done/evaluated and was just told weren’t going to do it. I had something hit my antenna on the freeway and the antenna broke. I asked for the supervisors name who turned down the work and none was provided. I have been coming to Reynolds’s for years and have purchased 2 cars there. I usually deal with Jake, but this time went to Ben. Ben’s comments to me was maybe if you went to Thorson where you bought the truck they could help you. All I could say is WOW!!!! Reynolds has always been much better than that.

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Name: M****** G*****
Date: 2023-06-08 18:31:16
Rating: 4
Comment: I ended up at Reynolds Buick GMC after moving into the area. My first service there was for an oil change (the cheapest in town). It was a good experience and got some suggestions about the services needed for my vehicle. The services department guys are not pushy at all and are friendly. The second time I went to Reynolds was for a bigger issue with my truck (water pump replacement) because my car was overheating. Jack was great and walked me through each step of the way. I also had an oil change done again. They recommended other services but were not pushy about it. Overall my experience has been great with this service department. I have it 4 starts because I havent dealt with the dealership side yet :) But if you are looking for a good experience with the service department I recommend you take your car for service here. Also worthy to mention they have great packages for oil changes that are economical.

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Name: M****** M***
Date: 2023-06-08 15:35:42
Rating: 5
Comment: I called a lot of dealers in the area and Reynolds was the most reasonable when it came to pricing (no ADMs, no added accessories, no hidden fees) and they weren’t pushy at all. I really appreciate the service from Mark Calamaco and the team. The best dealership experience I’ve ever had.

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Name: T*** H******
Date: 2023-06-05 02:51:57
Rating: 5
Comment: What can I say about this place other than it was a gift from God to have landed here. Chuck, the GM treated me like family and was even putting the final finishes on my car when I went to go pick it up. He and Kennedy took care of even the smallest of details with the car. Rosie took care of all the paperwork as we talked as if we had been friends forever. I’ll never buy a car from anyone else. Everyone there took care of me, addressing every concern and like on top of that, making a lifelong friend in Chuck! Thank you Chuck, Kennedy, and Rosie for being so good to me. God bless you!

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Name: L** C*****
Date: 2023-05-29 16:00:11
Rating: 5
Comment: Kennedy Hardy Sr was amazingly helpful, along with Bob and Tosie in finance were awesome. I was in a hurry and they really did their best to get me put quickly

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Name: J*** E******
Date: 2023-05-26 19:58:11
Rating: 5
Comment: Leased new elevation. It seemed super fast but it was also during the week. I think the total time spent at the dealership was 1.5 hours. Which is very fast. Rudy was very easy to work with and so was the finance department. I would 100% recommend working with Rudy. I first was on the GMC website which put me in contact with Rudy. He text message me and most of my dealings with him at first was by text, until I was ready to lease. I Think that saved me an enormous amount of time.

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Name: L*** S******
Date: 2023-05-18 16:19:40
Rating: 5
Comment: This dealer gets it. Its about people and not necessarily the product. I can get my vehicle serviced at any dealer. The work across the board will be the same. In my experience, not all dealers understand the value of customer service. Explaining things to people and making them welcome is the key to attracting customers and keeping them.

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Name: M*** W******
Date: 2023-05-12 01:16:14
Rating: 1
Comment: My truck took 2 weeks to repair. When I dropped it off I was told by Jack Carter that you dont have courtesy vehicles, so I rented a car. After 1 week of a rental and $800 spent, Jack offered me a courtesy vehicle? I thought you didnt provide them? Originally, I was told that the chirping noise that it was making was the idler pully and belt, so I had them replace and was happy to solve the problem. Jack called the following day stating that the noise was still there and the it needed to be replaced anyway. After a few more days he said he thought it might be the water pump? I cant believe you guys couldnt figure it out. He also told me that the power steering noise was nothing to worry about, that it was minor and with the mileage its to be expected. He also told me that the slight shake while at a stop was a bad motor mount, so I had them replaced...the slight shake is still there. After reviewing my bill, he stated that I declined the chirping noise repair, water pump, which he never stated was the actual problem.. he just thought that it might be. The suggestion to replace was never brought up. The whole experience was awful, I will never return. Even for my next 2 oil changes that I already paid for. To top it off the service technician lest my interior door handle, door and threshold dirty with grease residue.

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Name: G***** C********
Date: 2023-05-11 21:01:42
Rating: 5
Comment: I had my Cadillac serviced recently at Reynolds Buick. Josh was my service advisor he was fantastic 👏 👌, they did everything I asked power steering, 21 point inspection, tire rotation, full synthetic oil change, even put in a new battery! And the car was ready in just a few hours. They took care of this car like a baby! They even washed the car. It is over 21 yrs old with just over 13k miles and is treated like a baby. They have earned a new loyal customer.

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Name: K****** G*******
Date: 2023-04-28 18:48:41
Rating: 5
Comment: Reynolds can be depended upon to consistently provide quality service in all of their operations. While waiting to get my service paperwork completed the person before me expressed the same feelings and we shared a number of common good experiences with Reynolda.

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Name: V** S*****
Date: 2023-04-23 14:04:35
Rating: 5
Comment: Kennedy and the team at Reynolds were wonderful. It was the fastest I have ever gotten in and out of a dealership, less than 2 hours and with 2.9% GMC financing. I love my new truck!

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Name: C**** R*****
Date: 2023-04-21 17:22:55
Rating: 5
Comment: Amazing service by Jack Carter and his team at Reynolds GMC. We had traveled from San Diego to Bakersfield then back to San Diego when an emissions error came on the dash. We were so worried that we wouldnt make it home. The vehicle we were driving was our roommates and Reynolds GMC was on the way when the system told us that in 55 miles we would be reduced to max speed of 5MPH.This wasnt an option with a family of 4 in the car and still 100 miles from home. Not only that we were towing a racecar home. Not knowing the neighborhood and it getting later in the day we were unsure if we could given get it fixed.The team took us in right away. Cleared the error. We must have waited only an hour to be able to get back on the road to make it home safe. This team is top notch in my book.When theres an emergency they did the right thing. They took us in, didnt push us away and say the car needs to stay here overnight.After all of this they called our roommate to make sure we made it home safely. Thank you to this amazing team who did the right thing and got us back on the road quickly and safely.

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Name: D***** S*******
Date: 2023-04-21 03:44:18
Rating: 5
Comment: While on a Trip towing back from Bakersfield to San Diego my 2021 GMC experienced an Error with the Emission system rendering the Truck undriveable. I called Reynolds Buick GMC for assistance This could have left us with a Trailer hundreds of Miles from home. Jack Carter and his Team addressed the situation got us back on the road. Jack even reached out few hours later to follow up on us to ensure we made it home safe. This is Truly amazing customer service.Thank you to Jack Carter and Everyone at Reynold.

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Name: J** S*******
Date: 2023-04-11 16:37:10
Rating: 5
Comment: This is the 4th car weve bought from Henry Kessell over the years.I always look to Henry when we need a vehicle.Worth the drive from Bakersfield.Rosie in the finance department was also very pleasant to work with.Thank you!

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Name: A*** Z***
Date: 2023-04-04 19:03:17
Rating: 1
Comment: Do be careful with having any type of priceless personal items attached to your car keys. My dad came in for an oil change and came back home with his family ring missing from the key fob. Spending thousands on a truck and we get things stolen from us, a bit disappointing.

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Name: R****** A****
Date: 2023-03-30 23:12:39
Rating: 4
Comment: Please note: this review has ZERO to do with my service adviser!! He’s not at fault for the issues with the actual mechanics or shop foreman etc. After my previous experiences with your dealership with “Angel” in the commercial truck service. He tried to rip me off with un needed repairs. And I caught him at it. I had documentation from another dealership (Thorson Pasadena) and - repair place “Domestic Diesel” in Chino Ca.I understand now it is a couple years later and Angel no longer works for your dealership. So I give it a second try and visit your dealership for my 2018 3500 Denali dually truck with only 13k plus miles on odometer. Somehow they spilled a ton of oil inside my chassis and frame rails and it’s been leaking in my driveway ever since. I had to return to make sure they didn’t leave anything loose or defective. They supposedly washed the oil off. It’s been days and my driveway still shows signs of an oil mess. This has costed me much time returning to your dealership, buying special products to clean my driveway, etc… I intend on sharing my recent experience on YELP….. this is completely unacceptable. I have not received a phone call following up or even to offer to clean my driveway etc….. horrible experience for the SECOND TIME. I had a purchase a bundle oil service coupons. I would like a refund. I have no confidence in your service DEPT. In addition. They booked me for a second service recall. They performed the same recall twice?? Or maybe just wanted to be paid twice……***EDITED; FOLLOW UP: Shortly after my review post. The service manager called me super apologetic. He went out of his way to come to my home and offered to clean my driveway. He provided me with a gallon of my favorite degreaser with a personal apology. They credited me the oil change. I have been back since without issue. The service rep himself washed my huge truck the last service as the service people had already gone home. My mistake for not following up sooner with an update. All establishments have employees that may make a mistake. I am happy to report they took responsibility. I remain a customer.

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Name: G****** C******** I**
Date: 2023-03-22 17:36:33
Rating: 1
Comment: Wasn’t happy with results on my service day. I took my truck for an oil change and tire rotation. No indicator lights on the dash were on. They check this before they even service the vehicle with a little chip they plug into your system. When picking up my truck they tell me that my tire sensor can’t be reset. Now I have no tire pressure showing on the dash. They said it was a sensor that needed to be fixed. When I dropped it off it was working. This is why people don’t trust dealer ships for service.Don’t let them plug that little chip in your car to check it. They do something to the system with that chip! Costing you money!!

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Name: M***** H********
Date: 2023-03-13 15:40:04
Rating: 5
Comment: My assigned Buick personnel was great, informative and service was with a smile. So rare these days. I definely will be going back even if I have to pay the $20 on my free oil change. Thank you Rey olds Buick for a great experience!

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Name: S**** S****
Date: 2023-02-17 18:09:11
Rating: 5
Comment: My service advisor Jack was excellent- Also the GM Chuck Rhodes was nice enough to review my vehicle with me to be sure I was completely happy with the work performed. This was the best experience I have ever had at any dealership.

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Name: M****** R********
Date: 2023-02-09 14:39:27
Rating: 5
Comment: Henry has help our family for years and I was so pleased to see he was still there. I was unsure what I wanted and he took the time to show me a few choices until I fell in love with the 2023 Acadia Denali. Thank you Henry for you patience and excellent customer service!

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Name: M****** P***
Date: 2023-02-07 13:04:35
Rating: 1
Comment: My truck was in for service oil change, tire rotation and wash. The car wash was terrible but it’s part of the package you pay $220 for. My truck was scratched while there. This is now the second time my truck has been damaged while under this locations care. I was told the manager would be notified and I never herd a word from them. If my truck was older I wouldn’t care I bought my truck brand new and it only gets damaged when it’s under the care of the dealer and minimal to nothing is done. This is a bad management issue because all the associates are friendly and very helpful.

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Name: M****** K******
Date: 2023-02-02 00:20:42
Rating: 5
Comment: My experience was excellent. Was given a online quote immediately when asked. No hassle, no dealer add-ons, no fine print. It was the best car buying experience I have had. Highly recommend.

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Name: B****** Z*****
Date: 2023-01-24 14:52:20
Rating: 5
Comment: Love the customer service Edward provided to me. I was coming from San Diego to pick up a Yukon, and he was always in communication with me throughout the process until I was able to make it out there. The team moved very quickly, from test driving the car, to the finance team we were in and out of there in 1 hr. I absolutely love my Yukon, and love the service I received!

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Name: L**** S***
Date: 2023-01-19 20:20:35
Rating: 5
Comment: The customer service here is always ⭐⭐⭐⭐⭐We worked with Jimmy Lopez regarding our trade-in and Danny helped us out in the sales department.It is so obvious that this dealership is family owned since we always have that family feel when we visit this establishment for anything whether its service department sales trade-in whatever were doing they always make us feel like family 😊

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Name: J**** A********
Date: 2023-01-17 15:44:53
Rating: 5
Comment: Ben Su was awesome. Labor costs are ridiculously high. The labor costs to replace a window switch that takes about 30 seconds to remove and replace was almost three (3) times more expensive than the part. This is the kind of stuff that drives customers away.

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Name: C**** H****
Date: 2023-01-16 23:32:45
Rating: 5
Comment: Ben was very helpful as Im a customer with a disability. He helped me remove my walker from the trunk and held the door for me several times . He made sure every thing was working properly. My coupon was applied. :)

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Name: M*** D****
Date: 2023-01-13 21:28:41
Rating: 5
Comment: OUTSTANDING service. From the service advisor Jack to the young lady that took and delivered my truck to the cashier. They could not be nicer or more helpful.Jack was straight forward and easy to talk with.10 out of 10 for Jack and the entire service team.

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Name: R**** R****
Date: 2023-01-10 20:29:31
Rating: 2
Comment: I received a call stating my vehicle was ready for pick up, and when I arrived my paperwork was not ready. Once I received my vehicle I noticed things were taken out of the glove compartment, which made me realize they were looking for the lock key to rotate my tires. They never called to ask me where it was nor did they ever find it. But the paperwork work stated the tires were rotated. Now I question their integrity. Did they do what they said they did? Who knows.

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Name: P**** B****
Date: 2023-01-04 17:19:41
Rating: 5
Comment: Price and terms were fair and straight forward, no gimmicks or add-ons. Truck was clean and ready with full tanks of DEF and fuel. Salesperson was very attentive and went beyond to make this happen. Finance department went through all documents and clearly wanted to be sure the terms were understood. Excellent dealership with great staff!

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Name: D***** D***
Date: 2022-12-28 00:28:54
Rating: 5
Comment: Its a Five Star Dealership and also Five Star Service Department…Very professional and consultative. I bought my Truck in 2021 and ever since i am a Loyal ReynoldsGMC Customer.Jack, Ben, and Josh are best Service specialists. They will never try to sale you to gain profits or Sales quota.The pricing is bare bone, no haggle or fine print cheating.They treat you as a valuable Customer.The best customer service since and going….Very transparent communications as well.Conclusion: They are the Best Dealer

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Name: L*** D
Date: 2022-12-19 19:13:31
Rating: 1
Comment: This place is very unprofessional! The service dept kept my car for 2 weeks and the problem was still not fixed. Jack the manager was very unhelpful, would not provide a courtesy vehicle and acted like he had never seen my vehicle before when I took it back to try and resolve the problem. I wish I had the same experience with him as these other reviewers or they must have 2 different “Jack”s, a professional member and a complete joke.This place is a terrible. Save your time and money and go somewhere else !

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Name: I***** C*******
Date: 2022-12-19 15:20:32
Rating: 3
Comment: Greatful that items were found that needed fixing. came in for service air bag notification and check engine light sporatically coming on. The trip reminded me why I do not go to the dealership. Over $1000.00 later and a car wash which is the part that i can see with my own eyes that I am greatful for. I left hoping that what I paid for averted me from further headaches, but in doubt that i would have been repaired for less elsewhere. A lot to pay out of pocket at Christmas time. UPDATE 4days later car wont start. Called them on Friday they said bring it in on Monday while Im waiting for a jump. An entire weekend of charging and jumps.The WEEK before Christmas and needing to drive daughter to and from work at late and early morning hours. Not ideal to not be sure if your car will start each time you leave.

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Name: A***** D******
Date: 2022-12-15 17:44:08
Rating: 1
Comment: Jack was uncommunicative and very condescending when talking to me about my car repairs.My car was left in the shop for 4 weeks due to Jacks lack of urgency with communicating with my extended warranty.When i asked jack if i could borrow a rental through the dealership, he quickly denied me and said “they don’t offer that”.I’m extremely exhausted with what jack put me through. I will never take my car back for repairs because he’s made my experiences there uncomfortable.

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Name: C***** E****
Date: 2022-12-15 15:51:03
Rating: 5
Comment: My service advisor Ben went above and beyond to make sure I was able to get my car in with no issues even after the tow truck left it at the wrong dealership and they had to go find it. He kept me updated during the process and answered every time I called with another question or concern. I will continue to go out of my way to Reynolds’s Buick GMC just to receive the five star service provided.

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Name: J*** M*******
Date: 2022-12-13 01:40:35
Rating: 5
Comment: Jack in service as always takes great care of me. Prompt service with a great attitude and smile always makes my time at Reynolds a positive one. Thanks again Jack.

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Name: C****** W*****
Date: 2022-12-06 18:11:26
Rating: 5
Comment: I cannot say enough about how great the service was at Reynolds Buick GMC. The entire service team - manager, Robert, Jack and others were so friendly, helpful and got the job done fast. I had a horrible experience at another GMC dealership being so unorganized and unprofessional.... not at Reynolds! The entire process was easy and they were communicative, upfront about pricing, and did great interior work. You wont be disappointed if you take your car here!

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Name: R**** D******
Date: 2022-11-30 03:44:58
Rating: 5
Comment: Ben was extremely helpful with getting my Yukon diagnosed and returned to me quickly. Ive been taking both my Yukon and H3 to Reynolds for over 6 years.They have been fair with pricing and repairs have been done well.

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Name: G***** R******
Date: 2022-11-15 21:30:55
Rating: 5
Comment: Came in for oil change. I have a 2020 chevy traverse and not only is the customer service here top notch but very easy to deal with. Got a simple oil change and way more affordable than any other dealerships in the area… will be bringing my vehicle for future service here every time. Thanks guys

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Name: K*** M*******
Date: 2022-11-12 00:47:26
Rating: 5
Comment: My experience from start to finish was nothing more that Top notch...I reached out to Rudy approximately 5 months ago, looking for a `23 AT4 with a standard bed (unicorn) and within a few days, he had secured me the vehicle with all of the specs that id asked for... fast forward a few short months... the beautiful truck is parked in my driveway... I am excited to be part of the GMC AT4 family... the facilities were clean, and a relaxed environment with no pressure. I will/would recommend Rudy and the team at Reynolds Buick GMC to everyone that is looking for excellent service and ease of purchase. Many thanks Rudy and Reynolds of Covina!

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Name: D******* S*****
Date: 2022-11-08 15:32:26
Rating: 5
Comment: Jack C and the front desk staff at the dealership service dept. were personable, friendly, and welcoming. I like Reynolds GMC because your dealership doesn’t push extra services on the customers and pressure us to purchase extra items when we come in for a simple oil change. My husband and I will continue to be customers at your dealership and refer family and friends as well.

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Name: D**** J*****
Date: 2022-11-04 13:42:26
Rating: 5
Comment: I come here for 2 reasons: prices and customer servicer. Price for oil change is cheaper than the corner speed places. Especially the customer service is why I look forward to coming here. From dropping my truck off to the time I pick it up, every interaction with staff is enjoyable.Jack deserves recognition as his service is has been consistent for the years Ive been coming here.

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Name: K******** C*******
Date: 2022-10-28 22:23:43
Rating: 5
Comment: I live in Las Vegas and I called the dealership where we purchased our Yukon XL looking for the trim piece that goes on the running board, and I was told that it wasn’t something they could get. Later that night I was researching looking for the part and I was able to find it in West Covina (just so happens we were already going to SoCal), I called the following morning and not only did Joe find it in his inventory in 3-5 minutes, he put me contact with Ana and was able to pay for it over the phone and we will be picking it up tomorrow morning. Amazing service by both Joe and Ana, and moving forward we will be contacting them for ALL of GMC parts and accessories. Thank you both so very much!

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Name: K*** B******
Date: 2022-10-27 01:14:45
Rating: 5
Comment: This was my first time visiting this dealership and I was impressed. My car needed a new part so I ordered it at the parts department. Before I returned home I received a phone call that my part had already arrived. The dealership was cleaned and the staff were friendly. Service was Excellent. Thanks Reynolds Buick.

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Name: S**** L**
Date: 2022-10-26 00:50:49
Rating: 5
Comment: Quick service for routine maintenance and engine oil change. Family owned since 1915！

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Name: L***** D****
Date: 2022-10-20 15:16:40
Rating: 5
Comment: I have never had a car buying experience that was in any way enjoyable but....I worked with Rudy for over a year trying to decide what i wanted and when the right time to buy was because of the market issues during Covid. He was patient, attentive and responsive all the way through and absolutely provided full transparency. Loved working with him, and would highly recommend him to everyone! Best experience!!

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Name: J** V*********
Date: 2022-09-16 21:26:19
Rating: 5
Comment: Come here often to have regular maintenance. Ben is the service adviser I usually go to he is always good about communicating and taking care of issues at hand. Not to forget about the staff that supports the parts and service dept. The Cashier (Jessica V) was super helpful great positive attitude while assisting me. It is just nice to have good friendly interactions sometimes. :)

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Name: J*** C*******
Date: 2022-08-30 14:56:30
Rating: 5
Comment: Kennedy was a pleasure to work with. The deal I got on my truck would not have been possible without his knowledge, experience and determination. His professionalism was second to none throughout the entire buying process and put us first the entire time.-Jeff

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Name: L**** O****
Date: 2022-08-14 13:50:19
Rating: 4
Comment: Justin & Christine @Service department were very nice. I didnt get the ladys name that took my car into shop she went above and beyond when she went to look for someone to help me w/a part I had just bought and I couldnt fit it in place the guy she brought put the tiny piece in place in one second all three of us laughed at how easy that was to put in. I always have good experience here at Buick Reynolds. See you next time.

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Name: N*** B*****
Date: 2022-08-02 14:14:43
Rating: 5
Comment: Enjoyed the buying process with Mark and the rest of people at Reynolds. Didnt feel like a number in a big corporation. Could tell that they are part of a family owned dealership. Havent experienced that in a long time. And I have dealt with many GM dealers since buying my first GM car back in 1970s.

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Name: K****** M****
Date: 2022-07-26 05:33:08
Rating: 1
Comment: I came in for an oil change and wanted a few other things looked at, service rider informed me that they wouldn’t be able to do anything other then an oil change due to it being very busy. After leaving my car, the service rider called me and informed me that my vehicle was in desperate need of rear brakes. That one or two of the rear brakes were unmeasurable and almost down to the rotors. I asked if it would be possible for it to be taken care of at the time and he stated yes. I requested to have the original parts that are taking off back. Once getting home and measuring the original parts, his statement of them being unmeasurable was false. I feel I was scammed and was made to put new brakes when in actuality I did not need them at this specific time. I will not return to this dealer for any reason and will not recommend or support it. Very poor service, I feel I was taken advantage of due to having a free oil change and being a female

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Name: P**** L*** P**********
Date: 2022-07-25 18:33:58
Rating: 1
Comment: One star, because I couldn’t select none. Reynolds Buick changed the engine in my car and it hasn’t worked right since. After several service reports. I got my vehicle back with a damaged driver door and front bumper. I’ve spent $15,000 on repairs since January and now have to deal with (guessing) about $3000 in damages caused by the dealership. I also feel the fire damage to my car could have been prevented. If the service manager Ernie had taken me seriously when I told him about the fluctuation in my temperature gauge. I made several calls and even brought the car by for them to check before the fire happened. I mentioned wanting the alternator and radiator checked. They looked at the car for an hour and gave it back to me. At this time Ernie said “he saw nothing wrong and it should be good. He mentioned they saw oil residue from the previous oil leak. In the grooves of my serpentine belt.” A short time later. My alternator goes out completely on the weekend and I have it changed. At this time my car catches on fire and I’m told “it was a loose wire.” They fixed the fire damaged components and sent me on my way. A few weeks later the service engine lights was on again. Now the radiator and a few other pieces needed to be changed. I’m disgusted knowing I specifically asked for these things to be looked at before my car caught on fire. Now finding out they were in fact bad. After looking at pictures of the fire damage. I could tell the wiring harness was saturated in oil still. I mention this to the owner of Reynolds, Chuck. He didn’t like what I had to say and I was told not to come back to their dealership as I pay the 1600$ bill to pick up my car. This dealership is very unprofessional and wouldn’t recommend them to anyone. In fact, I’ll be leaving bad reviews and spreading the word to others to avoid this dealership and GM/ Buick products all together.

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Name: B**** R*******
Date: 2022-07-20 21:22:53
Rating: 5
Comment: Ben Su, was polite he listened to my concerns pertaining to my car. He wrote up my quote exactly as I had given him the information. The service was completed in a timely manner to my availability and the car was returned to me washed. Thank you again, Reynolds Buick and Ben.

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Name: A* A******
Date: 2022-07-16 22:50:06
Rating: 5
Comment: I am a returning customer for years, for a reason. This is my 6th truck from Reynolds. Even with the horrible delay at the factory, Rudy kept me abreast of any changes. The GM is also a very caring professional. Definitely will return or recommend!

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Name: C*** M****
Date: 2022-07-13 20:21:32
Rating: 5
Comment: This dealership service department is amazing!! I called around to a couple others places and was told I could not be seen in a timely manner, one dealership told me I would have to leave my car for 2 days!! Also they did not seem warm or professional. When I called these guys the man who I was spoke with was so friendly and professional. I felt like I was talking to a friend! I was able to book an appointment for next day in the morning and was told it could be diagnosed same day. Upon arrival I was greeted by name by the man who booked my appoinrment. I did not have to wait around to be checked in, my Appointment time was kept. My rep Jack was the best and funniest! Also Sergio was so wonderfully helpful and pleasant as well. I was treated so well and my car was diagnosed and fixed properly within just a few hours! Thank you so much for everything I will sooo be back for all my cars service needs!!

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Name: G**** M********
Date: 2022-07-08 14:16:43
Rating: 5
Comment: Ive been taking my Yukon to get maintenance since I bought it back in 2004 and everyone there is friendly, Jack has been my service advisor for many years and he always treats me fair as a woman I can definitely say this place is honest never tries to take advantage of me, I feel comfortable knowing I will get the service I expect. I always recommend this place to friends and family.

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Name: B****** H*****
Date: 2022-06-21 19:17:16
Rating: 1
Comment: Scheduled oil change using GMC app for 10:30. Informed Josh I would be waiting for car as I needed to go to work. Complete meeting with Josh at 10:45. At 11:45 went in to inquire about status of car I could see my car with the hood up and no one working on oil change or tire rotation. I watched as Josh got an attendant to complete the service on my car. When Josh came into service area he informed me it would be at least 20 more minutes. That was 30 minutes ago. Josh response week we tell everyone it take an hour tFor an oil change. This is not the first time this has happened but I had purchase the prepaid plan for oil changes.

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Name: M* S******
Date: 2022-06-01 15:55:32
Rating: 5
Comment: I was early for my appointment and was taken in right away. Ben explained everything that was going to be done and gave me an estimated time of completion. Within 30-45 minutes Ben updated me on the progress and some findings. I agreed to have some additional services done and the vehicle was still done and washed before I expected. Excellent service from every member of the team. I am a long time customer who is reminded why I always come back, every time.

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Name: J*** N*****
Date: 2022-05-06 13:19:56
Rating: 5
Comment: Kennedy Hardy he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. This is the only dealership I found in Southern California that didn’t rip you off with the crazy mark up charge.

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Name: J** J******
Date: 2022-04-27 16:13:36
Rating: 5
Comment: Purchased Certified used truck in January from Reynolds. All went well in purchase. Sales person and General Manager were very accommodating. Took truck in for 1st service and a few little issues. All work completed in satisfactory time frame.

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Name: G*** C******
Date: 2022-03-31 13:16:01
Rating: 5
Comment: Very happy that my auto-locking was fixed in one day. The total charge was less than I pay for a tank of gas. When I picked up my truck, they had washed it too. Everyone is very friendly.

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Name: E*** G*****
Date: 2022-03-30 14:43:29
Rating: 5
Comment: Great dealer with exceptional service!Process was easy and service was over the top. Kennedy (our salesperson) went above and beyond and met us after hours so that we could take delivery of our new car. Thank you!

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Name: C**** L*
Date: 2022-03-30 06:12:29
Rating: 5
Comment: I came in without an appointment and was able to be seen in addition I was given a loaner car because my repair was going to take longer than usual. Kris in the service department went above and beyond to assist me. Reynolds would be my go to dealer if I ever needed another GMC. Thank you so much guys, you exceeded all my expectations. Would highly recommend

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Name: M*** C*****
Date: 2022-03-07 14:41:39
Rating: 5
Comment: Ben is always helpful and knowledgeable. He also adds a personal touch by asking about my way which I appreciate it. This last visit, while I was waiting for my truck to be brought up front for pick up, an employee brought the wrong one by accident but didn’t say anything and walked away. This young lady from what I think works in the cashier asked if I needed help, I told her I was waiting for my truck. She looked into it and personally brought my truck to the front. That also made a world of difference. I wish I would have caught her name, but a big thanks to her.

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Name: p******* 9***
Date: 2022-03-04 15:26:42
Rating: 4
Comment: All in all, the experience was pretty good. Only disappointment was when my Service Mgr. took a phone call right when we started our transaction. The call went on for several minutes. I stay off MY phone when interacting with others, I expect others to do the same. Common courtesy. I liked the fact I was in and out in well under an hour.

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Name: K******** R*******
Date: 2021-10-21 15:58:27
Rating: 5
Comment: Reynolds Buick had always offered us outstanding service. The employees always treat us with great respect and courtesy. The communication is great, and they do their jobs in a professional and timely manner. I know by taking my car in for service that it is in great hands.

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Name: N***** I***
Date: 2021-10-05 16:27:53
Rating: 5
Comment: This is my second time at your dealership to have my Sierra serviced. Your staff is excellent. They are knowledgeable, and courteous. The dealership is clean and organized. Really enjoyed working with Jack, in service, he really helped me out with some timing issues on getting my A/C fixed.

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Name: R**** V******
Date: 2021-09-10 18:42:16
Rating: 5
Comment: It could not of been more easier than it was. Everyone was very courteous and the entire process was very smooth. Mr. Bob Andringa made signing very simplistic while yet being very thorough on what we were signing. Within 30 minutes we were completed. Yet, the real Thank You goes to Danny Isida who we initially spoke and worked with in searching for our new Yukon Denali. Initially our wait time for our new car was going to be about 5-6 months. But with Dannys due diligence we had it in 3 weeks. By the time we arrived on site to view our new car everything had already been prepared for us to drive it home. It was what we exactly wanted and in the end we were and are very happy in turning to Reynolds Buick GMC for our new SUV. Thank You to all!!

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Name: d**** h****
Date: 2021-09-03 11:43:50
Rating: 4
Comment: This review is about the truck rental dept. Every other truck place, Ryder, Penske, enterprise, Avon, Quixote, were all out of 16’ Isuzu trucks with a lift gate. Except this place. Daily rate was great. Mileage rate & location not so great. Overall service & truck condition was superior.

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Name: J*** N*****
Date: 2021-08-30 15:23:52
Rating: 5
Comment: Everything went great with my first service at Reynolds GMC, however I was surprised at the $35.00 charge for a road test to check the vibration with the brakes. Jack did ask if I wanted a road test, which I approved, but I didnt know it would be billable. In fairness, the service cost less than the estimate so moving forward I will need to ask for more detail while requesting services.

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Name: C****** D****
Date: 2021-08-28 23:05:49
Rating: 5
Comment: I have never looked forward to the automobile shopping experience. I am the person who dreads the experience. But these guys are WONDERFUL! 5 stars all the way! They are helpful without being pushy, kind and as time efficient as the experience can be. If they have what you need, then go to them first. You will be happy you did.

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Name: J** P******
Date: 2021-08-20 13:25:02
Rating: 5
Comment: My sales person, Henry, was awesome. He was really nice and informative.Manny in service was great as well. I brought my truck in to have them install a truck bed cover. He explained what would be done and how long the work should take. He and his service team are the best.Click

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Name: I**** M*****
Date: 2021-08-09 15:52:07
Rating: 5
Comment: I called two other Buick dealers and they couldnt help me. One dealership did not even answer their phone. The other said an oil change and battery replacement would take 5 days. When I called Reynolds, they told me they would get to it right away. They were friendly, diligent and did a great job! I got my car back the same day and was able to pick my husband up at LAX the next. Even though Reynolds Buick is further away for me, I will always go their first.

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Name: R**** C*****
Date: 2021-08-05 12:42:36
Rating: 5
Comment: Excellent service from the moment Reynolds GMC / Buick service rep, Manny Acuña, met me on the service port arrival.Manny, explained todays Yukon XL Service thoroughly, the warranty service approval process to replace a faulty Radiator, and what to expect throughout my visits time line.The service experience was above outstanding, professional on every aspect, and every detail thoroughly explained.Reynolds Buick and GMC provides their customers with a spacious waiting area, a relaxing lounge with creature comforts (free WiFi, free coffee, a huge flat screen, and everal optional vending machines to purchase goodies), comfortable seating and a laid back atmosphere; the restroom facilities are a few steps away. The dealership maintains an outstanding COVID 19cleansing service team; they were constantly on UPKEEP policing.The Service rep, Manny Acuña, explained the slight delay in replacing a warranty item, but assured me the service would be completed in a timely manner.A great experience overall from the moment I arrived until I was personally escorted to my Yukon; it is because of this excellent attention to every detail that I have been a customer for 15 plus years.I would strongly recommend Reynolds for all your needs, I Love my GMC Yukon XL Denali and Reynolds GM family.My next purchase or lease will DEFINITELY be at Reynolds GMC.Until my next visit, God bless and Thank you, Reynolds Family.Respectfully,Ruben Corral

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Name: E***** B*****
Date: 2021-06-02 18:08:31
Rating: 5
Comment: Overall professionalism. Rudy and Danny were both extremely professional and courteous during the entire transaction process. Rudy was very informative and Danny was able to assist in all other aspects during the process. Prior to speaking with Rudy, Danny was very professional in returning calls and explaining questions and I had regarding a different vehicle purchase that we were interested in Before actually going with the final purchase that we made of the 2021 elevation.

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Name: A******* B****
Date: 2021-05-31 15:55:07
Rating: 5
Comment: This was by far the best experience. I went to multiple dealerships in the San Diego County area. Their customer service was horrible.One phone call with Jeff lead to Mark at Reynolds and he took great care of me. He gave me straight forward answers even before I went up to the dealership (160 mi). Mark worked the deal the best he could and his co worked even join in to ensure I was getting the best price. I’ve never experienced such respect and class when it came to car buying. Nor have any sales persons just volunteered incentives genuinely trying to get you the best price when you already were convinced to purchase. This was my first New car purchase and I would make the drive again. I called my family just to brag on the experience as soon as I left, I didn’t tell them anything about the suv. It was that good! When I tell you superior customer service! I MEAN IT!Keep it up team, you can tell they are a team there and operate like a family! It’s not a competition. I can see why people travel from all over to this dealership.

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Name: E***** V*******
Date: 2021-05-26 02:08:43
Rating: 5
Comment: Jack is great! He is personable and believes in good customer service. I showed up, ready to turn in my keys, but he happened to see me and took my keys before the office was open. I appreciate this because I was headed to work and he made the process even easier!

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Name: F**** B*
Date: 2021-04-26 16:16:11
Rating: 5
Comment: Kudos for this dealership,Let me begin by saying throughout my life long experience of purchasing new or used cars ( many years) This is the first time I walked in and walked out happy.Starting from the initial inquiry, the salesman, Mr. Kennedy was very honest in answering all my questions. The loan process was so short and good, not going back and forth dealing with the finance manager. I had already had bad experiences with a salesperson from a dealer in Ontario.CA. I highly recommend this dealer, the professionalism and the service is above and beyond.God bless this business and their employees for looking out for their Customer, Kudos for the used car salesman. Great job. Excellent experience. One in a life time!!!!!!

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Name: P*** F********
Date: 2021-03-24 14:14:12
Rating: 5
Comment: I had an appointment for an oil and filter change. Once again, Jack got me all signed inand the work started. While waiting for the work to be completed, Omar and I engaged in a conversation about a new truck. He took the time to escort me up to the lot, obtain the keys to a vehicle so I could inspect it. Keep in mind, Omar is not in sales, but he recognized our past customer relationship and educated me and pointed out some of the new changes on the newer trucks on the sales lot. A couple hours later, my vehicle was done, washed, and I was on my way. Reynolds is first class in my opinion.

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Name: C*** J****
Date: 2021-02-05 02:04:54
Rating: 5
Comment: The 5 stars are for the outward display of good customer service rendered by everyone I spoke with during this ordeal. However, it is unfair and unfortunate (to customers) that your company did not honor the very expensive extended warranty I purchased when I purchased my vehicle at your store in 2014. I know you couldnt care less as I am only one customer and dont make any difference to your bottom line. This was a very expensive repair and I can fathom only one reason why it wasnt covered under warranty - deception.This experience has taught me a valuable lesson about extended warranties and I will never purchase another one.I was recommended to your store by a family friend of one of your employees and I have personally recommended others to visit Reynolds when shopping for a new vehicle. I expected a better outcome.The only silver lining in this scenario is that I am blessed with the ability to pay the ridiculous price you charged me for the repairs and my GMC Sierra 2500HD is awesome. As for the warranty, it is worthless and you shouldnt sell something so worthless because the quality of the vehicles you sell speak for themselves.Thank you for the opportunity to vent.Carl

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Name: L** S****
Date: 2020-11-16 23:02:22
Rating: 5
Comment: I was extremely pleased with How my service writer Manny handled everything. Not only did he communicate with me each step of the way, but he was very easy to deal with and made sure that the process of using the extended service contract our vehicle had, was simple and painless. Getting the work approved once the required repairs were made known, all the way through when we picked up our vehicle and having it hand washed. I honestly couldnt have asked for better service. He went above and beyond with our repair.

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Name: M**** Y****
Date: 2020-09-16 07:34:24
Rating: 5
Comment: We had our 45k mile scheduled maintenance done. Jack assisted us and was extremely informative and friendly. It took a little longer than expected but was worth the wait. We got our vehicle back sparkling clean and in tip top shape. I will be coming back.

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Name: T** S******
Date: 2020-05-18 17:11:27
Rating: 5
Comment: Thorough, no-pressure dealership with an emphasis on customer satisfaction. I was directed here through CarGurus.com and their sales rep Mark responded to my texts instantly, and each time I messaged after that.When I visited, Mark was really patient with all my questions [also really mindful of social distancing and hygiene, which I appreciated] and had info & answers on everything I brought up. I wound up purchasing a previously-owned Prius from Reynolds GMC last week, and found the entire experience to be painless & maybe even enjoyable... right down to their financing & paperwork office.If I need another car anytime soon, Id definitely go here again!

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Name: D*** P*****
Date: 2019-04-30 21:18:45
Rating: 5
Comment: Great Service. Been going there for over 15 years for service on my Medium Duty Piano Trucks.

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Name: R***** Y********
Date: 2019-03-20 17:24:14
Rating: 4
Comment: The process of checking in and out of the service department is very efficient and fast. I was greeted as soon as I drove into the driveway and a service advisor came out and helped me within a minute or so of my arrival. Similarly, when my truck was finished, I simply walked to the cashiers desk, paid my bill, and received my key. Work performed was routine periodic service that normally takes about two hours, but for some reason took nearly three this time. I did, however, receive a free tire rotation and car wash. Overall not a bad experience.

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Name: E*** A****
Date: 2019-02-03 04:08:32
Rating: 5
Comment: Bob is great sales manager. He helps me a lot. They did all paper work process really fast because I was in rush. Nice dealer nice people.

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Name: J* B*****
Date: 2017-08-18 17:18:36
Rating: 5
Comment: Although I have a Chevrolet, I trust Reynolds Buick GMC to service my vehicle. Jack Carter is my preferred service advisor. He is very professional and knowledgeable.