RightWay Auto Sales in Wyoming
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Wyoming, Kent County, Michigan, US
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Site: https://www.rightway.com/dealers...
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:10AM–3PM
- Sunday:Closed
RightWay Auto Sales in other cities:
Pat’Tryck Dreams is the only car salesperson you’ll ever need! He was able to get me approved and out the door with a 2019 equinox in no time! If you’re looking for someone honest, reliable, hardworking, and someone who goes above and beyond your expectations then stop in and have a chat with Pat’Tryck you won’t regret it!
You guys dont even deserve this one star but anyways let me explain what happened. On June 6th I bought a 2019 Jeep Cherokee and within the first week of owning it, the engine lights came on, cooling fans running non-stop and the air conditioning stopped working. 4 wheel drive was disabled, ABS lights came on and electronic stability light came on as well. When I bought it they told me they had a safety inspection on it and that it was ready to be sold and driven. Clearly not. They avoided my calls when I tried to contact them. When they eventually answered they suggested that I go to Pro Am Collision and Mechanical shop all the way out in grand rapids (41 mile drive) with no air conditioning and all the safety lights on and check engine light on. They didnt offer me a vehicle to use while it was being fixed as well. Terrible service.
Here are the facts, I worked with Lc who explained everything I asked and more in detail. I dont have a tub full of money at home, yet I walked into Right way and walked out the same day with a 2019 vehicle, Several future oil changes, and over 20 Thousand miles of warranty. These cars are used but seem so new its almost intimidating. I loved the experience. Thanks lc. Highly recommended.
This place sells junk cars! I wouldn’t give them 1star!! My niece bought a car with a salvage title! They sold her a SALVAGED car with a BROKEN FRAME that looked to have been welded together.They need to be shut DOWN! As far as I know this is illegal! Against my advice she went back to them got another car. She’s had this car for 7 months and boom! Car is having major problems! I hate this place! I hate that they can do this and are getting away with it. Taking advantage of someone who is down and making it even harder to get back on top!There’s a place for people like this!
I had the pleasure of working with Marcus G. yesterday to purchase a vehicle. Back story, I was in a car accident and my vehicle was totaled. I had to get a new to me vehicle. He worked with me to find a vehicle that would meet my needs. He was very kind, friendly, helpful, knowledgeable, and well-rounded. I would recommend him to help you find a vehicle that meets your needs. Thank you, Marcus for being so kind to help me during my time of need!
I was helped by Patrick and he was a great sales representative I would recommend you guys to deal with him....make sure if you recommend someone you get your pay..because I recommend two people to them but never received anything so I will not be recommending anyone else to them..
Went in here in November looking for a new vehicle, landed on a 2019 Hyundai Tucson AWD with 62k miles. Took it for a dive it drove good, the drivers door had damage and the sales man Marcus said don’t worry I’ll take care of it at no cost to you, so I agreed to the payments and terms and traded in my car along with cash down. Fast forward 1000 miles the oil light comes on as well as check engine light so I check the oil which had just been changed before the purchase and there was no oil on the dipstick. Had an oil change done and the light went off. Then the snow came and I realized the AWD did not work. I contacted Marcus several times with no help then received a very rude voicemail from Britt Bridges saying not to contact their sales people anymore, then 1000k miles into the fresh oil change the engine starts making noise, no oil again. Took the car into a dealership who replaced the transfer case fluid but the transfer case will need to be replaced and it’s burning oil at a rate of 1qt every 300 miles I’ve put less than 10k miles on the car and had to replace the brakes all the way around it’s burning oil and has a bad transfer case. All in all a very bad experience for the price I paid and would not recommend buying a vehicle from here.
PatTryck did an outstanding job with answering question and providing information throughout the loan process. Some customers just dont understand, Right way is going to put you into a vehicle, when others will not. We walked in with an 05 van to trade, walked away with a 2017 Fusion. Thank you all for the help a for my wifes first vehicle purchase!
I bought my last 2 vehicles from here and my experience yesterday was horrible with Britt the Manager.. I took my 2019 in for oil change not at there free oil change place due to having to wait several weeks for appointment. While at my oil change place they couldnt get the plug off the oil pan due to pro-am Collison tightening to tight that it stripped the plug and they couldnt get it back on now Im leaking oil. Drove straight to rightway on 28th Wyoming. While attempting to seek resolution. I wanted to speak with Brett. Needless to say he was talking to me as I was like a child, yelling and saying guess free doesnt mean nothing to you since you went to a different place, you probably werent even due for oil change. He wouldnt let me speak too much at all then he says you have 30 sec to say something constructive. I still tried to reply he yelled over talking me, I began to walk out shop and he stated NOW I wont get your car fixed you figure it out. As I walked away he got up from his seat following me very intimidating as hes over 6 ft and a big guy. I will never purchase another vehicle from a dealership who speaks to women abusively & being a bully. How would Britt feel if a man spoke to his daughter/wife/ mother as he spoke to me?? I will be contacting corporate to file a complaint on the BIG BAD BULLY BRETT. Hes got the RIGHTONE TODAY
Couldn’t have asked for better service than what Marcus Green and Rightway auto provided!He went above and beyond in helping me walk out with a new car! I was having too many problems with my G6, the most recent being a $700 part going out. He helped me find cheaper insurance as well, as I was paying $650 every other month.The $1300-$1400 I would’ve spent on a new part and insurance was used as a payment on a new car instead!He was friendly, fun, outgoing, ambitious, driven, honest, and overall a great vibe to work with! Went above and beyond in helping with replacement of my key fob, as this new car didn’t come with one.I’ll def be back when the time comes! Thank you for everything l!!!
Matt Wend was very helpful and knowledgeable about credit scores and how they work as well as how the process works for upgrading our vehicle in the future. We were there for 3 hours. Test drove our 2014 crv. Then he worked some magic with our budget and trade in. Shes ours! Thank you Matt! You are great!
I had an amazing experience with Pat’Tryck. He made the purchase of a new vehicle very easy. He went all the paperwork and explained everything in detail. Which is nice because a lot times car salesman skip over the paper and just says sign here. It was a great experience. He got me the deal I wanted and that is what I was looking for.
This place I just want to say made me feel comfortable from the get go! The customer service is awesome and my salesman Marcus was amazing. He made me feel comfort with the sudden choice of buying a car today but I think he definitely made it more easy to chose Rightway for a car! I’m very please with my expiration and definitely recommend anyone to just go talk to them and see how things go:)
Do not go here at any time. My daughter bought a car in March of 2021. The dealership set my daughter up with an add on loan at 21 percent interest.. The interest was added to the loan up front. They turned around and sold her loan to a bank in Holland that is charging 7.8 percent on the loan she already had the interest added on. So the car that cost $8,400 is now a $13,000 loan that is still accruing interest. What a crooked bunch of people. You should be ashamed of yourselves.
Sales man Matt) was honest. We got what we wanted with a good price, so we thought until 2months later my transmission is leaking my control arms rear and front are bad they sent me to there mechanic out on Plainfield and i paid a 95.00 diagnostic fee. The warranty company still has not gotten back to me on when they can cover my car i am not over my 3000 mile warranty. So i call right way they say Matt no longer works there. And Patrick transferred me to Grant who asked why i am calling right way? Because i am not over my 3000 mile limit. And he hung up the phone in my face. This place has some good sales men but Grant needs to go.
Recently purchased a vehicle from rightway. Wasnt the happiest about being in the credit situation that I was but Matthew Wend my sales consultant made it a great sales experience and easier to digest. I would recommend Matthew and Rightway to anyone looking to rebuild their credit and get a nice vehicle to boot!!
I usually let things go but this place really got to me. I’m honestly unsure how they have all these 5 stars. Do yourself a favor and do not go here. I sat in a cubicle for 2 hours essentially alone while the car salesman kept coming back and forth briefly and gave me no information. We had no conversation about budget and what I was looking for. Eventually, he pulls up a car I was “approved” for. Hands me a phony looking paper to sign agreeing to an outrageous monthly payment. When I expressed concern this amount was not within my budget the car salesman got very agitated and pushy which made me highly uncomfortable. I left with nothing but a hit to my credit score and a wasted 2 hours.
Was helped by mike sunflower. He was an amazing guy who worked tirelessly during the entire process. He helped me find the perfect for me. I didn’t have much to put for a down payment but he was able to make it work and get me a great deal regardless. If you are new to buying cars or just need help in general I would easily recommend RightWay all of the guys are funny easy going guys who will still put in that work to get you the car that suits you.
Rude, unprofessional and has no communication with customers. Do NOT get bullied by these people! You as customers have rights to not only be treated with respect and dignity, but to have full disclosure on your vehicle and what is going on with it. You also have the right to have YOUR VEHICLE serviced at the business of your choosing when it needs repairs. Do not fall for there intimidation and callousness.
I have a hard time getting approve because of my credit score and income. But marcus green helped me even my income and credit score is not the best. And kept going in till he got me into a car. Very impressed. You wont regret it I promise you if you go in there yourself.
Called to ask the price of a car. Was told they needed to contact the bank for price. Said I wasnt looking to finance, just wanted to pay cash for a car. Asked them if they accepted cash for cars or only finance. They said they take cash for cars, so I asked again, How much is this car?Response: Why dont we set an appointment so you can come in and talk about it.Full disclosure, Ive previously worked in car sales and I know this tactic. Make you come in so we can hammer and harass you until you buy a car from us. I know car sales is a negotiation process but a dealership that refuses to tell me the starting price unless I come in is never going to get my business.
My wife and I were looking for a minivan. Was told several times the price of said minivan was x amount. Patrick Dreams was the salesman. Very pushy and lied to us. Repeatedly said we HAD to fill out credit app to get a deal offered. Called him out on it and then the minivan all of a sudden was $3000 higher. Worst potential buying experience ever. Will not be back.
I am extremely glad I came to Right way. Explaining every need and want in a vehicle Tim Walsh matched us up perfectly. He took the time to listen to the budget my husband and I could afford and we walked away with a awesome car. After this mishap of it not working on us everyone I spoke to at Right way was extremely helpful! Thank you so much and I definitely recommend this place to everyone. Thank you Marcus and Patrick as well!!
I called Rightway after a bad experience at another dealership. Marcus answered the phone and assured me in a no BS way, he’d see what he could do for me. We had an appointment the next day and less than 24 hours later, I was driving my new Subaru Outback! He knew exactly what my family needed and worked to make it happen! He was professional and a pleasure to work with. Words cannot express my gratitude. Thanks again, Marcus!Janelle Kuehling
I got in a car accident and my car was totaled. I had so much going on with appointments so I NEEDED a new car. Marcus did his job! (Look down for edit)Edit: so I did what youre suppose to do on your test drive. Check the AC. Of course it was February so turned off the heat and turn on the ac... It was cold. Today, a warm day, I go to turn it on. HOT AIR! I call to speak to Marcus and its like oh need to get it recharged okay, where and do I need to pay out of pocket? He doesnt know. He looked at my warranty seemed sketchy. I have to take it 30 minutes away from where I live and they need to check it and give me a quote or go through this warranty process. I had a small chip on the windshield that I didnt see until the next morning after I bought the car and they wouldnt do anything about it now I have to go and take this in .Im starting to feel like I got a lemon.
I will totally recommend Rightway Auto to anyone and everyone the customer service is amazing. I just totaled my brand new car that I had only for a month and didn’t know what I was going to do as far as filing a claim with GAP insurance as well as a new ride and PatTryck Dreams called me in to help with everything from submitting my claim with GAP insurance to getting me my new 2019 Nissan Rogue Sport he was so helpful every step of the way and made the transition super easy. He is still checking in on me just to make sure that everything is going smoothly and keeping me updated on what to expect. If you need a brand new ride and don’t know where to go I highly recommend them and ask for PatTryck Dreams he will get you taken care of. Service with a smile 😊
Tim was my salesman. Very friendly, engaging, and went above and beyond to help me get into a better vehicle than I showed up in. Im very satisfied with my experience with this rightway. Highly recommend if youre in need of a vehicle like yesterday, theyll take care of you.
I had the opportunity to work with Tim at Rightway . Tim was great , upbeat , friendly and very knowledgeable about his job . He was able to work with me as I am working to rebuild my credit . He was able get me into something I really loved . I didn’t feel pressured into anything and definitely had all my questions answered. I would recommend this place and especially Tim to anyone looking for a new vehicle.
Recently I stopped by RightWay and was helped by their consultant Pat’tryck Dreams. He was very helpful and patient! He was very informative and took extra steps to help me with my purchase. There was great energy in the environment. It was a good experience for my first time purchase.
They are completely rude, sexist, and sold me a car that had terrible work done to it. not only that but their car fax is wrong, it said my car was in no prior accident. I recently got into one and when I took it to get fixed they said it was previously in a really bad one which caused a ton of damage that they fixed wrong and cheaply. I DO NOT recommend going here to get a car.
I would highly recommend this dealership to anybody looking for a good quality vehicle, good pricing and top notch customer service. Britt Bridge made this experience the best ever and very painless. He got me approved for financing and explained the process. On May 22 , 2020 I purchased a 2016 Ford Taurus. I love this car. Super happy with it. This was also during the covid lockdown so we had an appointment. Everyone in the office was very nice and everything was very clean. I felt very comfortable. Thank you Britt for the awesome service.
My salesman, Pattryck Dreams was awesome. Was unsure how the day was going to turn out and have never been a fan of dealerships and all their shenanigans. Pattryck was a straight shooter and helped me tremendously. He got me in a mint vehicle. Highly recommend him, or Marcus Green.
Marcus was my salesman & he should be yours as well. He went the extra mile for me to make sure I left w my new car calling me at least 3 time a week to see was I coming in lol . Greatly appreciated it & great communication with keeping me updated on everything goin on. And made sure we was happy in the Vehicle that I’m in so yeah when you guys go in to get a vehicle I recommend you guys to get Marcus as your saleman his great
I have to say I went in there with low expectations because I was previously told I couldn’t get a car somewhere else. But when I got to RightWay they greeted me and sat me down with Justin Wensel and I have to say Justin was amazing he went above and beyond to help we get a car that met my needs. Everyone there is super friendly, professional, funny and never a dull moment. I recommend RightWay to anyone looking for a brand new car. You won’t regret it.
Terrible customer service & Their promise of guaranteed financing is falsely advertised. (I should call my lawyer) after waiting for 2 hours (every 15 minutes an employee told me it should only be another 15 minutes) I was beyond irritated. Mr. GREEN promised hell continue to work on my application & call soon..... well... after 2 weeks, 10 credit inquiries & a 44 point decreased credit score. I have yet to receive a call, email or text from right way..... what a waste!!
Worked with Pattryck Dreams and what I thought was going to be an excruciatingly long time of sitting and wondering of how long is this going to take, it took Pattryck a few quick trips to the printer and the finance managers office, a couple of test drives and it was over. Pattryck went through everything thoroughly. Id buy from him anytime.
Pat’tryck was very helpful and quickly found a vehicle for me that fit my wants. I was able to get a brand new car With barley any credit history at all. I would recommend anyone to buy a car here, very quick process. All of the cars are very clean and well maintained. Awesome experience!
I went and got a vehicle the same day. Although my payment is ridiculous Im happy I was able to get a vehicle same day because my other vehicle wouldnt reverse anymore. I worked with Scott Carpenter he is excellent. He will make sure you get what you can afford and what works for you! Thank you!
I went in to check my options, I’m not bashing this company in any way, but ladies and gentlemen PLEASE don’t make the mistake I did, I was rushed, and signed paperwork way too fast, when I tried to back out of the deal they told me I can’t. I had to call 4 different right ways before ebony in Illinois told me there is NO RETURN policy. I was told there was no way to return the car. I had a couple people review my contract and I’m screwed. I made the mistake not taking my time. So, again allow someone to look over your paperwork or bring a knowledgeable person with you who understands this stuff. PLEASE, PLEASE read what you’re signing, AND TAKE YOUR TIME. Again I’m not bashing the company just don’t want this happening to anyone else!
The guy PatTryck Dreams is terrible with customer service I recommend the place but avoid him hes been giving us the run around and we have an extended warranty to get stuff fixed but is very disturbing verbally disrespectful wish I never got the car from them guys shocks went out a month ago bad service
Josh Tusing!! Amazing!! Helped us out!! We really didnt have much money at all! Walked away with a new vehicle 2007 with bad credit only $100 down! So nice! So caring and understanding treated us like family! ❤ If I could give him 10 stars I would! 😀🎉🤣 So happy and excited!!
Josh Tusing met us at the door immediately and was very friendly. We explained our situation financially and what we were looking for and he had us test driving exactly what we were looking for within 15 minutes. The process was fast and efficient and we drove home with an amazing vehicle with smaller payments than we had anticipated within hours. Amazing service and we highly recommend.
Only go here as a last resort! Even then I would suggest otherwise. I went trying to get my wife financed to build her credit(which is already good just minimal payment history) and we needed a winter vehicle anyways. Salesman would not disclose price of vehicle i was looking at. Ok, whatever. I played along. Gave him my info and license so we could test drive. Then he wanted my wifes info, too, even though she was not driving. Sounded too slick, like they wanted to run her credit before we even test drove. So I left as he wasted my time up to that point when he couldve just been up front. I then went to mine and my wifes bank, and got approved for a loan. Funny thing is, I can now see Rightways prices since its direct through a finance company. The vehicle he showed me was $34,938(2017 Explorer). I had told him when he took my info i wouldnt pay over 25k for that with that may miles. His response was its probably around 22 to 24k. The highest KBB price i git for that vehicle was $26,083. Thats a difference of $8,855. So, they were most likely going to ask for a huge amount down, or try to get me to buy a worse vehicle for double its value. No thanks. Im glad I left. Now I have my choice of vehicles for fair prices.
I only chose one star because it wouldn’t let me post with no stars I got approved for a vehicle in November 2019 January 2020 the vehicles transmission went out on the vehicle which I contacted the dealer who did absolutely nothing until May 2020 when I came in to discuss a getting a new vehicle October 2020 they forced me to come in and sign the title which was in my name to the vehicle still to this day sitting in my driveway not running after I signed the title they proceeded to lie and tell me that gateway financial only finance me for a low amount when I contacted gateway financial they stated they have not received an application for A vehicle loan so I called the dealer back to only get threatened if I didn’t take the vehicle they chose for me they would just take my money and I wouldn’t get anything right way in Wyoming is a rip off and the manager Ryan is a scam artist do not get cars from this lot they will treat you like dirt and call the Wyoming police when you react to their negative customer service. It has been one whole year with a car still in my name which has been sitting in my driveway since January 2020 To make matters worse the dealer that sold me the car quit his job and took dozens of Customers paperwork with him Please do not go to this location for service it is disgustingly horrible
We stopped in at Right Way Auto, and were immediately greeted by a happy Kim Starks who treated us very professional. Kim was curtious and listened to our situation. We were quiet pleased with the service Kim provided and the car we purchased. Would I recommend Kim? Absolutely!
If I could Id give them no stars. It was a waste of my time. We were there for me to get a car but my fiance came with me. Nick Perri didnt want anything to do with me he barely acknowledge I was even here. Plus didnt listen to anything me and my fiance said about his credit. I got pre-approved and called to make sure I didnt need anything like money down or anything and they said no I was fine. Well I got there he said 1,000 down and then went threw paperwork and said we needed at least 2,000 down. He didnt even try it seemed a 2 hrs walk there to get in for 10mins to walk 2 hrs back.. waste of time.
Stop in and see TODD GOGO. My experience was great! I got the vehicle that I wanted and just love it! He is very knowledgeable and will treat you right. If you are looking to trade in or get a new vehicle, Todd is the person to talk to! Thanks for the wonderful service!
Dean and Tony were really great and SUPER helpful. I had a rough situation that made it hard for me to find a reliable vehicle at a decent price. I went to a handful of other places and didnt seem to find any luck. They both went above and beyond to make sure I left happy & in a new car. I would recommend them to anyone!
Ask for Scott Carpenter. He worked with us for hours, even let us stay passed closing to fill out the paperwork. Got us into a car with every feature we were looking for and even got it at a great price. Scott helped my girlfriend and I become the owners of a beautiful 2017 Mazda6. Highly recommended him.
I walked in unhappy and unsure based on opinions of others , but the overall customer service and experience was great. My sales consultant Kim Starks made sure I left with something suited for me and my very special “situation”. They helped us out a ton and I’m thankful for the Credit help offered as well!! Thanks again!
I want to give a shout out to Hamadi and Grant they went above and beyond. It was Christmas Eve and they were suppose to leave at a certain time but they stayed extra late to make sure my deal went thru. They sat and listened to my needs and when the bigger dealerships wouldnt help me these guys did. They are the best. I would recommend these two guys to help you out. Merry Christmas and have a wonderful new year. RightWay is the best way! 😀😀😀😀😀
Had an awesome experience buying my first brand new car! Aaron was such a huge help and really listened to what I wanted.. I have terrible credit and I was able to get into a brand new car that I absolutely love!! After purchasing the car, I had to take it to the dealership but didnt have the time to sit and wait, he ended up coming into work a couple hrs early just to bring me to work so that my car could be worked on while I was working and not have to wait!! Definitely great customer service! Aaron is the guy you want to see!!
Excellent experience. Just last year I had absolutely no credit, and purchased a car from Rightway. Thanks to them, I was able to raise my credit score to over 700 and still improving. Two weeks ago I bought my second car from Hunter, who was very friendly, personable, and made the car buying experience completely stress-free.
Gerry at Right Way took such good care of me from beginning to end! He was able to work with my family through all the technicalities to get a fantastic car with an affordable payment plan! Definitely going to let my friends and family know about this and always refer them to Gerry. I can’t thank him enough for all the help.
Total reviews rating 4.5
199 Reviews for RightWay Auto Sales 2023:
Review №1
2022-05-11Thanks again for the 12 out of 10 experience on my 2019 Camaro 1LE. Best customer support! These guys are quick and know their stuff. I felt way different here than other dealerships, thank you so much! Special thanks to Tim Walsh, you da man!
Review №2
2022-05-18My salesman, Pat’tryck, was pleasant to work with. He was kind and patient, and listened to my concerns. He worked out all the details quickly before and during my visit on-site. I liked that after all the paperwork was completed, I was able to drive the car home the same day, and I like the car! Thanks for all that you did for me.
Review №3
2022-08-02Always, always a great experience here! Our 5th vehicle through them and we couldn’t be happier! Marcus and Thomas were amazing didn’t stop trying to help until they could get us what we were looking for in a budget we could afford. Tons of laughs were had by all and the perfect experience!! Thanks guys!
Review №4
2022-07-30Marcus was of great help to us! He tried to learn some Spanish during our process. Hes very knowledgeable and definitely out here looking out to help in the best way he can. Thanks Marcus
Review №5
2022-06-30L.C was amazing. I walked in today & was able to drive home with a new car! I was very happy with his customer service & he made the process of financing a car very quick & easy. Especially with it being my first time! Thank u so much. ⭐️⭐️⭐️⭐️⭐️
Review №6
2022-04-06Marcus Green was very helpful and courteous. I’m very satisfied and happy with my new car. I would definitely recommend him to others when looking to purchase a new car. Thanks Right Way!!
Review №7
2022-04-26I wasted 5 hours here! We were being strung along the entire time. I was trying to buy a car for myself and my son. Literally everything I told Marcus he did the complete opposite. He acted like he was listening to my needs but he wasnt. I tell him Im not interested in an suv he pulls up an suv. I tell him $600 a month car payment he pulls up a car and says $789 a month!!! First of all I have other bills to pay. I pay them on my own no help! A huge disappointment yesterday especially since I bought a car from this joke of a dealership 2 years ago and paid it off! The only positive experience yesterday was meeting Thomas
Review №8
2022-06-20Marcus Green is awesome!!!! He was very patient a d understanding. He and the team at Right Way made me feel important and I felt very comfortable with my entire experience.
Review №9
2022-05-14My sales consultant was Timothy Higgins. He was very friendly and made the process nice and easy. Answered all of my questions and was very professional. And helped me leave with a new car!
Review №10
2022-08-02Had a very good experience with purchasing a car today. Marcuzs Green helped us out and got everything taken care of I could have a reliable vehicle. Would highly recommend if you are in the market!