Rivertown RV Repair Sales & Service in Grand Rapids
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Grand Rapids, Kent County, Michigan, US
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Site: http://www.rivertownrvrepair.com/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:10AM–3PM
- Sunday:Closed
I had the opportunity to work with Justin and Tony twice this fall and had a great experience. The first time, I was about to use a horse trailer that had not been used in several years and found the awning to be rotted beyond repair. These guys had an awning in stock and installed it right away, as I needed to use the trailer a few days later. The work was great and they noticed the tires were weather cracked- Justin made a call to a vendor that he uses for tires and they took care of me that same day .Just this week i had them put rollers on a slideout that was not working properly on a Keystone Sprinter RV and they did an excellent job at a very reasonable price. In both cases, they did some nice extras like noticing and replacing missing lamp lenses. Really nice guys to work with, great work, and reasonable prices. Highly recommended!
The Furnace on our Travel Trailer went out while we were traveling to visit family in Michigan. Justin came out the same day I called, quickly diagnosed and repaired our furnace and got us back in business! Quick response. Very courteous. Very professional. Reasonable price.
Our camper was hit by a car just before the 4th of July weekend, Rivertown RV Repair was the only company that could get to us in a reasonable amount of time. They were professional and supportive, even helping with the insurance claim and understanding when things moved slow on our side. Our repairs were completed perfectly (it’s like a new camper!) and they went above and beyond - keeping us informed and fixing a few additional items. We highly recommend Rivertown RV Repair Service! They are trustworthy, professional and kind.
Cannot say enough superlatives about Justin and Rivertown RV. They were professional from start to finish and handled my campers repair as if it were their own. I am so pleased to find such an honest and reasonable company for my RV needs. You can absolutely believe all the 5 star ratings you see for them!
I have lived full time in my RV for the last two years… every year I need some sort of repairs. I have gone through many repair people and have never found any place as trustworthy or caring as the people who work here. I would highly recommend and will be going to them for all future repairs needed in this area.
5 stars for Justin and his team! We were camping when it was below freezing and our heater went out on our brand new camper. Justin had some guys come right out to the campground to fix the heater the very next day! He also worked with my warranty department to make sure the correct paperwork was done so the services would be covered. Knowledgeable, fast, great customer care, and reasonable price. Thanks guys!
The furnace in our trailer stopped working last night. I completed an online service request and they came out the next morning and fixed the issue. Very happy with their service and response time!Had the same guys out to look at the a/c and once again they did a fantastic job. Highly recommend!
We had water damage from a cracked seal. Rivertown Rv. Was on schedule to fix our trailer. Justin walked us through repairs needed and anything else we may want done. When the work was done, our trailer looked amazing. Our trailer is 16 years old and now it looks new. I will be using Rivertown RV Repair for anything down the road that needs fixed. They will even come to your trailer for some repairs, which saves hauling the trailer in to the shop.
We were very pleased with both the work and customer service of Justin and his team. Rivertown RV replaced the floor in our pop up camper, and it looks beautiful! Justin was very accommodating as he guided us through the process and gave recommendations. Will definitely return to Rivertown RV for future RV needs!
After years of having our RVs serviced at the “Big box store” and not being thrilled, I went in search of someplace new. I chose Rivertown RV based on the reviews. They did not disappoint so I am adding my 5 star review to their list of many. They responded quickly to my inquiry on line. They got me in for service and had no problem when we requested additional service that morning. Everything was done quickly at a fair price! Thank you Rivertown, we will be back!!
Justin who owns Rivertown RV was just AWESOME to work with. We had no breaks on our Motorhome on the first time out for the year. A friend had suggested to give them a call so we did. Justin was able to squeeze us in and after two days we were on the road. You can tell that he really cares for his customers and does his very best to help them out. He calls to let you know right up front what your trouble is and what it will cost you to get it fixed. Great all around service, we will always call Rivertown RV for all our needs to keep our RV going down the road.
Highly recommend Rivertown RV Repair!! Justin came out to our home in Ionia (an hour away) when we called his shop the very same day!! Very honest and did an AWESOME job on our 36ft. Keystone Cougar!! He picked it up for us and took it back to his shop. Gave us updates throughout process. Our fifth wheel looks amazing and better than EVER!! Very impressed with the company!! Will definitely use this company with any service needed on my camper!!
Justin and staff were awesome..! This team worked on my trailer at the storage facility and when needed towed the trailer to their shop . Work completed was a new awning, electrical issues, roof sealing, and decals. The completion was on time and the price was far more reasonable than the dealers. For any RV work make this operation your first call!
Last year I got my unit winterized, the experience was decent. They got my in and out within a week at the end of the season. Asked to check out a problem that I was told they could not replicate (bad check valve in the water pump). As soon as I opened up the camper for the season, the problem was still there.I reached out to get my camper in to get that and another issue checked out and was able to get a quote after I sent in some pictures. I asked on three separate occasions over a two week span when I could schedule a time to bring it in. Last response was “ Let me check when works for drop off.” I gave up and went somewhere else.
I came to these people with a list of maintenance and a fairly significant window of time. Ultimately I was mistakenly taken off the schedule and time was significantly cut short, resulting in my repairs not being fully completed. One of the issues wasnt complete though it had been marked off the list and I was charged.They tend to communicate with you by text, but texting is an unreliable way to actually get ahold of them. This caused a lot of inconveniences for me.Overall a lot of unnecessary headaches led to a very poor experience.
Justin and Tony were a pleasure to work with. Justin kept in regular contact both by way of text/email and phone calls. They had a tough job to do on my camper, but did it exceedingly well and with more than fair pricing. In addition, they looked over my camper and let me know what other items may need attention in the future with no pressure to sell me anything. I would highly recommend Rivertown RV for their professionalism and attention to detail. I will be back in the future should I ever have more issues with my trailer. Thanks Justin and Tony!
I called about my trailer’s refrigerator not working. They gave me some suggestions over the phone to try. Unfortunately, none of them worked. Justin and his partner made time, in there already very busy schedules, to come out and look at it that day because I had no way to pull it to them. In addition, they knew I had arranged for someone to pull my trailer to its site the next day and wanted to help diagnose the problem. They were quick to trouble shoot and eliminate any problems in a very systematic process. In doing so, they were able to determine the issue and fix my refrigerator in a matter of a half an hour! I am very grateful for their empathy and generosity. Not to mention their professionalism and knowledge.
They went above and beyond repairing my vintage camper trailer. To start they picked up my camper for me! They made awesome recommendations, went out of their way to find original parts and even returned flooring for me when I decided to go another direction. Their pricing is fair and for the customer service and ease of mind it’s definitely worth it! I have a long way to go on my camper renovation and will be back for sure!
Came out and looked at my camper and diagnosed the issue fairly quickly. Gave a good quote and lived up to it. They received the parts and had everything back up and running in two days. Offered different payment options and were very thorough and professional. Will definitely put them at the top of the list when I have RV issues.
The guys at Rivertown RV were great. All very personable and wanting to help out if at all possible.I procrastinated myself into the last few days before a trip to New Orleans. They were able to squeeze me in! They did a great job helping get my tail lights working so I wouldnt get pulled over in each state as I go. LOLThanks guys. Ill recommend you to anyone I know needing help with their RV or trailer.
Everyone at the shop was wonderfully courteous and accommodating. We were just traveling through when our AC went out. All of the places we called were booked 6 weeks out but when we called Justin he let us bring it in and was able to look at it right away! He was able to get us a new unit and installation and we were rolling again within 48 hours. Absolutely amazing customer service!!!
We were so pleased with Rivertown RV. We took our much used and loved 2011 Wildwood camper to Rivertown for needed repairs and received so much more! We were treated like family! And, our camper looks new again! Justin, Tony and the crew did an excellent job and it didnt exceed our budget...infact we had more done, for much less than their competitors! We are customers for life! Spreading the word to all our camping friends and family, this is the best place to go. So happy to finally see people taking pride in their workmanship and customer service.
Justin and Tony at Rivertown RV are great. They helped me out in a jam with no questions asked. They even picked my camper up for me. Very reliable, knowledgeable, and high quality service. Rivertown RV offers mobile sevices too. They are also very honest and upfront about the job at hand. I would highly recommend them to anybody with any RV or camper issues. Rivertown RV also has a variety of accessories and cool things for your ultimate camping experience. Thank you again guys!!
I didnt realize how far away they were when I messaged Justin for an estimate. I loved working with someone that I didnt have to call. Sometimes I just dont have time to call places and he made it easy, simple and convenient.I discussed exactly what I needed and he provided a online quote linked in the messaging app. I clicked the link, reviewed the quote, requested a change in service to only a service call, paid the bill and scheduled him to come out.Once there he was very knowledgeable and open about all my trailers problems. Pointed out things I hadnt even noticed.Definitely recommend him to anyone looking for a fair and honest company & business person to work with.
This rating is based solely on my initial phone call. Apparently they do really good work but I believe first impressions go a long way. Whoever answers the phone definitely needs some courtesy training. He was very rude, even answering the phone with, yeah!, like I was bothering him by trying to give him my business. I ended up calling another repair place. I dont care how good your work is, if you cant treat potentional customers with respect then you dont deserve business.In reply to Rivertown... Like I said, you must do really good work, according to your reviews, this review is not based on your work but rather on the phone call. And maybe, whoever answered the phone that day was having a bad day, I can understand that. I am attaching a screenshot of my call history to show that there was no confusion as to who I called.
Justin and Tony are excellent at their job. They are extremely friendly and made my RV purchase an extremely gratifying experience. Their service to my new Jayco Bungalow was scheduled and done with efficiency and professionalism. I would recommend their organization to anyone looking to purchase an RV or service their RV.
Justin and the team at Rivertown RV went above and beyond to get our Class C motorhome in shape before our road trip! Bunch of suggestions and even gave us a walkthrough of all the features on the rig when the work was finished - due to us being kinda new at this. Very reasonable pricing on the installation of a new AC unit and roof sealed up nicely. A+ would recommend!
Our 5th wheel was severely damaged in a hail storm June 2019. It required new under layment and membrane on the roof as well as the slides. The left side of the trailer needed to be replaced. I called Justin he came to Battle Creek to look and said he would love to do the job. After ok from insurance co he came and picked up my fiver took it to the shop to start the many hours of repair. Justin and his team went above and beyond to get my fiver fixed. It looks great and everything works... Bonus.....I even scheduled it to go back in a month for some toppers for the slides. Thank you Justin and your team you have a happy customer for life :) B & B
Excellent service. I was able to get my air conditioner replaced within a couple of hours after calling to make a service appointment. They were very friendly and professional, and I will most definitely recommend them to everybody. I will be using them in the future for all my service needs.
Rivertown did a great professional remodeling on the interior of our2003 roadtrek 190 versatile,it is now more like a 190 popular model,which is more comfortable for us.We found rivertown easy to deal with ,caring and conscientious.They now have a loyal customer Mike and Judy gillen
Justin and the crew did a great job on our fiberglass Casita trailer. They painted our frame and did an exterior detail that really made our trailer look great. These guys can do electrical work, propane line work and install of any product you seek. Definatly worth doing business with.
Dude churned out a mean repair in a timely enough manner, and the prices were more than fair, even after we had extra issues pop up from unforeseen water damages. We are very pleased with the end result and can’t wait to roll out in our basically brand new RV! 10/10 will use these folks again.
These guys came to the rescue when the big rv dealers were giving me the run around. Especially the one we bought it from. Once we made contact, they came to my house. We talked about the repairs and they left with our fifth wheel. A short time later we were contacted to pick it up. They went above and beyond the repairs agreed on. All for the same price we agreed on.
We were referred and will be forever grateful. Justin and crew worked hard to find our on again/off again problem. Took two tries but they found it, fixed it and only charged for one try!! AND they were kind & pleasant, never make us feel stupid or irresponsible. Will be referring them and we will be taking our Rpod to them for regular maintenance.
Well they never called me back at all. I wanted them to install something. They told me they would call be back in a few days. Ha haha right. I called them back a week later and was told they have my number and would get back to me. This was over a month and a half still no call back. Do not trust them at all. This is the second time they never called me back. I would never never trust this place with my RV ever.
Thank you all for your amazing work. They had our camper in and out in a week. Fixed all our problems and in a very timely manner. Amazing work they do and even going above and beyond to help us and work with us to get it done. . very respectful and easy going. You will be hearing from us again for sure. Thank you thank you thank you
They put a new roof on my 42 toy hauler and replaced some rotted 4 by 8 panels from the water damage, also installed new furnace in my unit, theses guys kept me in touch with pictures through out the work which I really liked, great friendly service and staff, awesome job you guys, customer for life.
I have not had any service done here, but did call up and talked with Justin and he was very helpful with my questions and helped narrow down my problem and where to start... Would recommend talking to and or going here for future service they were very friendly and helpful...
Total reviews rating 4.8
92 Reviews for Rivertown RV Repair Sales & Service 2023:
Review №1
2022-05-03We heard of Rivertown RV from another dealer last summer who was ‘too busy’ to talk with us. Justin Parker, the owner, talked us through a temporary refrigerator fix, allowing us to complete last years camping fun. We called this spring to schedule a repair/replace refrigerator. Rivertown RV was prompt to communicate with us, patient with our questions & easy to work with. They inspected our camper at drop off, informed us of some other concerns & we’re able to schedule those repairs in as well. They were able to diagnose our fridge, talked with us about our options & respectful of our wishes. We decided on a new fridge, one that matches our other appliances, looks like a ‘factory fit’ & works great! We also had the roof seams caulked & resealed in a timely & affordable manner & the crank assembly on the antenna replaced. We are very pleased with the communication Justin had with us & the price & service Rivertown RV provided. We HIGHLY recommend them for 5 star service!
Review №2
2022-08-02We had a leaking LP regulator at the end of one trip and 1 week before the next. We called Rivertown RV and received incredible can do service. Candace was pleasant and responsive on the phone and arranged for a drop off on our way home. Even though it was a Saturday afternoon, Bill dropped what he was doing and installed a new regulator within 30 minutes while we were in the parking lot. Quick, painless and inexpensive. These guys are great!! Fantastic service!
Review №3
2021-05-11We used Justin and his crew to fix some pretty bad water damage. Our camper had not been taken care of by the previous owner and we had not caught that before our purchase.So we were left feeling depressed about our purchase until my wife found Rivertown RV Repair. We contacted Justin and he had us bring the camper to him that day. He performed an initial visual inspection provided a rough estimate and then fixed an immediate issue on the spot.We brought the camper back to him in the fall, he stored the camper for fee, and even put our cover on at no additional charge. This spring he brought the camper into the shop and got to work on it. While the overall cost did exceed the initial estimate, there was very good reason for that (the water damage was much more extensive than we had originally thought). Even with the increased labor costs, Justin offset that by fixing or replacing many things that he did not have to. He put vent covers on my roof, replaced all aging plastic on the outside of the unit and put in the LED awning lights that I had asked for.When we got the camper back it was in great shape! The quality of the workmanship and the overall service far exceeded expectations. I could not be more happy with what we got for the price!
Review №4
2020-09-09Extensive Water Damage Rebuild of my 2009 Travel Lite 890 RX Truck Camper.Beyond Expectations! Great experience! Great Value! Great People!Rivertown RV knows what they are doing and I would recommend them to anyone.The staff is amazing they are true to their word, open, honest and do great work.We brought them a real challenge not only in terms of the work but also with respect to estimating the cost but because of Rivertown RV’s experienced staff they were able to see through to many unknowns and provide us with a very close estimate.We needed to know if the camper was worth saving and are truly thankful for their honest assessment that allowed us to make an informed decision.From the beginning we were treated like family and they always did exactly what they said they would do.We had complete confidence that we were in good hands, every step of the way we were kept informed on progress with photos and explanations
Review №5
2022-07-15I cant thank Justin enough! My AC stopped working making it unsafe for my dogs to be in the trailer and he was able to diagnose and fix the issue fast. Hes very knowledgeable and goes above and beyond with his work. I recommend him 100 times over. Thanks again!
Review №6
2022-07-12These guys are the ones you want to go to. Don’t waste your time with anyone else. We’ve had bad experiences with other businesses: ie West Michigan RV Sales and Service llc to name one as an example. It’s a waste of time and money, especially with a lack of communication and personal empathy. Justin and his crew care, hands down. They go out of their way to make sure you are taken care of and that it’s affordable! They take pride in their work and it shows! Our camper was in rough shape to behind with, and then the corner got stuck after a camping trip last summer. They not only replaced the spring that was bent controlling that corner, but they also sealed off the roof at the corners and revived our water heater… even replaced the water heater door we lost last year lol ….and for a price that we could actually afford!!! We are so happy and grateful for all the work they did to help us enjoy camping again. Trust us, you will be happy you went to these guys! 5 stars*
Review №7
2022-07-14This rating is based solely on my initial experience getting a quote and being treated incredibly unprofessional by the employees. Apparently they do really good work but I believe first impressions go a long way. Because I am renovating the RV, I got a quote on work to be done. I understood the work was not going to be done in one day. I opted to take the RV. back home until they were ready for it. I am in a time crunch selling my house and renovating it to live in. Was literally told “thanks for wasting an hour of my time” as if I was bothering him by trying to give him my business. Because of his rude comments, I was obviously offended, as he yelled to the rest of the employees “make sure she doesn’t damage anything on her way out”. Assuming I was the type of person he himself proved to be. I ended up calling another repair place. I dont care how good your work is, if you cant treat potentional customers with respect and common courtesy, then you dont deserve business.
Review №8
2022-07-25I brought my 2012 Jayco FB in for a broken awning spring. Justin fixed it up and also recommended a roof reseal. I didnt believe him at first (Im up on my roof quite often) but when I took a closer look I had to agree, many cracks and such were telling me it was time. Brought it back and now the roof looks like new!! Great work! Justin does what he says and gets er done!!!
Review №9
2021-01-11Nothing but good things to say about Justin and his team. They did a full revamp on the front of our truck camper. Sent lots of pictures throughout the whole process. Went to pick it up and realized how above and beyond they really went. They fixed things that I didn’t even realize were broken. Our camper is stronger and better than ever before.
Review №10
2022-06-02Rivertown RV went over and above expectations! I have a 2018 Leisure travel van and the door to my coach would not open. I am a 60 year old single woman on a journey around the United States of America for the next six months. No one else had the time to help meJustin Parker went out of his way to help me. They had me up and on my journey within an hour.