Rivertown RV Repair Sales & Service in Grand Rapids

Rivertown RV Repair Sales & Service image 1Rivertown RV Repair Sales & Service image 2Rivertown RV Repair Sales & Service image 3Rivertown RV Repair Sales & Service image 4Rivertown RV Repair Sales & Service image 5Rivertown RV Repair Sales & Service image 6Rivertown RV Repair Sales & Service image 7Rivertown RV Repair Sales & Service image 8Rivertown RV Repair Sales & Service image 9Rivertown RV Repair Sales & Service image 10

Categories


Phone: +1 616-325-5291
Site: http://www.rivertownrvrepair.com/
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:10AM–3PM
  • Sunday:Closed
Edit info

Total reviews rating 4.8

92 Reviews for Rivertown RV Repair Sales & Service 2023:

Review №1

2022-05-03

We heard of Rivertown RV from another dealer last summer who was ‘too busy’ to talk with us. Justin Parker, the owner, talked us through a temporary refrigerator fix, allowing us to complete last years camping fun. We called this spring to schedule a repair/replace refrigerator. Rivertown RV was prompt to communicate with us, patient with our questions & easy to work with. They inspected our camper at drop off, informed us of some other concerns & we’re able to schedule those repairs in as well. They were able to diagnose our fridge, talked with us about our options & respectful of our wishes. We decided on a new fridge, one that matches our other appliances, looks like a ‘factory fit’ & works great! We also had the roof seams caulked & resealed in a timely & affordable manner & the crank assembly on the antenna replaced. We are very pleased with the communication Justin had with us & the price & service Rivertown RV provided. We HIGHLY recommend them for 5 star service!

Review №2

2022-08-02

We had a leaking LP regulator at the end of one trip and 1 week before the next. We called Rivertown RV and received incredible can do service. Candace was pleasant and responsive on the phone and arranged for a drop off on our way home. Even though it was a Saturday afternoon, Bill dropped what he was doing and installed a new regulator within 30 minutes while we were in the parking lot. Quick, painless and inexpensive. These guys are great!! Fantastic service!

Review №3

2021-05-11

We used Justin and his crew to fix some pretty bad water damage. Our camper had not been taken care of by the previous owner and we had not caught that before our purchase.So we were left feeling depressed about our purchase until my wife found Rivertown RV Repair. We contacted Justin and he had us bring the camper to him that day. He performed an initial visual inspection provided a rough estimate and then fixed an immediate issue on the spot.We brought the camper back to him in the fall, he stored the camper for fee, and even put our cover on at no additional charge. This spring he brought the camper into the shop and got to work on it. While the overall cost did exceed the initial estimate, there was very good reason for that (the water damage was much more extensive than we had originally thought). Even with the increased labor costs, Justin offset that by fixing or replacing many things that he did not have to. He put vent covers on my roof, replaced all aging plastic on the outside of the unit and put in the LED awning lights that I had asked for.When we got the camper back it was in great shape! The quality of the workmanship and the overall service far exceeded expectations. I could not be more happy with what we got for the price!

Review №4

2020-09-09

Extensive Water Damage Rebuild of my 2009 Travel Lite 890 RX Truck Camper.Beyond Expectations! Great experience! Great Value! Great People!Rivertown RV knows what they are doing and I would recommend them to anyone.The staff is amazing they are true to their word, open, honest and do great work.We brought them a real challenge not only in terms of the work but also with respect to estimating the cost but because of Rivertown RV’s experienced staff they were able to see through to many unknowns and provide us with a very close estimate.We needed to know if the camper was worth saving and are truly thankful for their honest assessment that allowed us to make an informed decision.From the beginning we were treated like family and they always did exactly what they said they would do.We had complete confidence that we were in good hands, every step of the way we were kept informed on progress with photos and explanations

Review №5

2022-07-15

I cant thank Justin enough! My AC stopped working making it unsafe for my dogs to be in the trailer and he was able to diagnose and fix the issue fast. Hes very knowledgeable and goes above and beyond with his work. I recommend him 100 times over. Thanks again!

Review №6

2022-07-12

These guys are the ones you want to go to. Don’t waste your time with anyone else. We’ve had bad experiences with other businesses: ie West Michigan RV Sales and Service llc to name one as an example. It’s a waste of time and money, especially with a lack of communication and personal empathy. Justin and his crew care, hands down. They go out of their way to make sure you are taken care of and that it’s affordable! They take pride in their work and it shows! Our camper was in rough shape to behind with, and then the corner got stuck after a camping trip last summer. They not only replaced the spring that was bent controlling that corner, but they also sealed off the roof at the corners and revived our water heater… even replaced the water heater door we lost last year lol ….and for a price that we could actually afford!!! We are so happy and grateful for all the work they did to help us enjoy camping again. Trust us, you will be happy you went to these guys! 5 stars*

Review №7

2022-07-14

This rating is based solely on my initial experience getting a quote and being treated incredibly unprofessional by the employees. Apparently they do really good work but I believe first impressions go a long way. Because I am renovating the RV, I got a quote on work to be done. I understood the work was not going to be done in one day. I opted to take the RV. back home until they were ready for it. I am in a time crunch selling my house and renovating it to live in. Was literally told “thanks for wasting an hour of my time” as if I was bothering him by trying to give him my business. Because of his rude comments, I was obviously offended, as he yelled to the rest of the employees “make sure she doesn’t damage anything on her way out”. Assuming I was the type of person he himself proved to be. I ended up calling another repair place. I dont care how good your work is, if you cant treat potentional customers with respect and common courtesy, then you dont deserve business.

Review №8

2022-07-25

I brought my 2012 Jayco FB in for a broken awning spring. Justin fixed it up and also recommended a roof reseal. I didnt believe him at first (Im up on my roof quite often) but when I took a closer look I had to agree, many cracks and such were telling me it was time. Brought it back and now the roof looks like new!! Great work! Justin does what he says and gets er done!!!

Review №9

2021-01-11

Nothing but good things to say about Justin and his team. They did a full revamp on the front of our truck camper. Sent lots of pictures throughout the whole process. Went to pick it up and realized how above and beyond they really went. They fixed things that I didn’t even realize were broken. Our camper is stronger and better than ever before.

Review №10

2022-06-02

Rivertown RV went over and above expectations! I have a 2018 Leisure travel van and the door to my coach would not open. I am a 60 year old single woman on a journey around the United States of America for the next six months. No one else had the time to help meJustin Parker went out of his way to help me. They had me up and on my journey within an hour.