Rob Casares - State Farm Insurance Agent
Address: 9901 Paramount Blvd #140, Downey, CA 90240, United States
Phone: +1 562-927-2297
Services: Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,
Phone: +1 562-927-2297
Services: Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,
Category: Insurance agency, Auto insurance agency, Life insurance agency
Rating: 4.9
Site: http://robcasares.com/?cmpid=b8j9_blm_0001
Worktime:
Rating: 4.9
Site: http://robcasares.com/?cmpid=b8j9_blm_0001
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: Y***** A********
Date: 2024-06-22 01:50:20
Rating: 5
Comment: Laura was great!! She added the car insurance on my new vehicle immediately and its was a pleasure talking with her. Thank you again!!
Name: C******** B******
Date: 2024-06-18 17:35:36
Rating: 5
Comment: Laura Guerrero is exactly the type of customer service representative you want on the other end of the line when you call in with a problem. She is warmly attentive, listens carefully, asks intelligent relevant questions and then immediately goes about rectifying the situation.As per escrow requirements I had home owners insurance with State Farm. During the 14-year period I was unimpressed with the level of service and had vowed never to use them again. Information was sketchy and conflicting. When I called to terminate the contract because the house was sold I enquirer about insurance coverage to transport my belongings to Florida. This would still have been within the time frame of the contract. Coverage was denied. I did not receive any confirmation letter terminating the contract but assumed that this was because it was associated with escrow and escrow had closed.Wrong! Two weeks ago I received a renewal contract effective July this year. Totally exasperated and fortuitously got Laura Guerrero. She quickly ascertained that there was no record of any conversation terminating the contract. Apologizing profusely she asked for written confirmation of the sale of the house. Within minutes of receiving the document she had resolved the issue.I profoundly regret that I did not meet her or someone like her during the fourteen years I was with State Farm. Perhaps if they were to employ more Lauras I might consider using them again in the future. Thank you very much Laura and best wishes.
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Name: D***** C***
Date: 2024-06-14 19:04:40
Rating: 5
Comment: Id got the help what I wanted. CRUZ was there to help me with my questions and getting me the right policy. I would totally recommend State farm!! So hit up Cruz his the guy to help you!!!
Name: J**** A
Date: 2024-06-13 02:33:51
Rating: 1
Comment: My family and I have been with this branch of State Farm for around ten years and in the recent 3 it’s been pretty unsatisfactory. The main issue being the inconsistency and extreme lack of organization and coordination. Some examples, but not limited to:1.I have emailed and called repeatedly (8 times ish) to have a document sent over or verified and they will say they do it and never do.2. Today I had asked for more documents for taxes and I was told it was too many (7 documents) so I clarified and it’s not that they couldn’t but (Cruz) chose not to.3. Told me insurance was active but was not and was extremely uncoordinated with other departments within their own offices.Due to these reasons and more I have decided and suggest to others to try other branches and an office that is consistent and does its job.
Name: D***** G******
Date: 2024-06-12 01:08:01
Rating: 5
Comment: Laura Guerrero was amazing. She helped me out through my concerns and connected with me to really understand my needs. Workers like her are the main reason why I continue to trust State Farm with my insurance.
Name: W*** G***
Date: 2024-06-07 22:42:27
Rating: 5
Comment: Thank You Cruz for helping me out with my Auto and life insurance bro 👍🏽
Name: L***** Q
Date: 2024-06-07 13:15:21
Rating: 5
Comment: I definitely recommend State Farm insurance it is always hassle free and they offer great life insurance policies. Laura Guerrero is my State Farm agent at this location and she is always very kind and helpful, anytime me and my husband have any questions about our policies or want something changed she is on top of it.
Name: j******
Date: 2024-05-23 01:28:24
Rating: 5
Comment: Excellent customer service!!!Five stars! Laura is very knowledgeable and understands the customer.
Name: L****** N*******
Date: 2024-05-10 22:14:36
Rating: 5
Comment: The Casares team: Excellent!!Laura got my issue resolved.Very professional and helpful.Glad I’m with them!!……….
Name: J**** M**
Date: 2024-04-19 15:36:25
Rating: 5
Comment: Carina is so amazing! She answered all my questions with a positive attitude and was so helpful! Thank you for providing great customer service!
Name: A****** R***
Date: 2024-04-13 00:10:39
Rating: 5
Comment: Quick service & very trustworthy. 100% trust them with any current & future services for me and my family. Definitely recommend them!
Name: R****** L****
Date: 2024-04-02 20:49:54
Rating: 5
Comment: Good service and very fast, thank you
Name: O**** M
Date: 2024-03-31 00:46:23
Rating: 5
Comment: Laura was a great representative of her team. She was genuine, caring, and informative when it came to discussing my options for auto insurance. She walked me through her process by accessing the best coverage and answered any questions I had. She makes herself available at any time too which is amazing that her and her team are so personable. Trust that they will look out for your best interest rather than treat you like another policy. Thanks again!
Name: C**** Y***
Date: 2024-03-30 16:57:02
Rating: 5
Comment: Laura Guerrero was very helpful and thorough in explaining my options for life insurance. Id a few questions and she went through the difference scenarios with me patiently. She follow up with me several weeks later.
Name: L**** G*******
Date: 2024-03-29 23:13:38
Rating: 5
Comment: My name is Ricardo Chavez and I had amazing experience with Laura Guerrero at the Rob Cesares Agency in Downey. I was introduce to a life policy by Laura Guerrero and it was one of the best choices Ive made in my life. Having a piece of mind knowing that if something unfortunate happens to me its priceless. I highly recommend this agency and specially my agent for life, Laura Guerrero.
Name: d**** m*******
Date: 2024-03-08 20:54:53
Rating: 5
Comment: I spoke with Carina and she was very very helpful and very pleasant. I am very satisfied with all the information she was able to provide me and. most definitely will be doing business with her
Name: O***** P*******
Date: 2024-03-08 18:42:43
Rating: 5
Comment: Thank you Carina!! for helping me and explaining me my three vehicles policy’s. I’ve been with Rob Casares for 30 years! Carina has always been very helpful and she has great customer service.
Name: F******* C
Date: 2024-02-16 20:49:13
Rating: 5
Comment: Always a grate experience Rob and his workers help so much and good clarification and good answers. I will strongly recommend to friends and family.Thanks see you soon!!Fern
Name: c****** a******
Date: 2024-02-14 01:48:07
Rating: 5
Comment: Devin returned my call and helped me add a new vehicle to my policy. He was very friendly and helpful. Thank you!
Name: S**** M***
Date: 2024-02-13 01:55:56
Rating: 5
Comment: V.good job
Name: R***** L***
Date: 2024-02-03 02:30:10
Rating: 5
Comment: Mr. Cruz Hernández did an excellent job in making my girlfriend and I feel welcomed. Super friendly and excellent costumer service! 10/10 would recommend!!
Name: E***
Date: 2024-01-30 06:21:01
Rating: 5
Comment: I want to recommend Laura Guerrero my agent shes friendly and explains everything in details and provided me with excellent service
Name: A******** P
Date: 2024-01-29 23:21:55
Rating: 5
Comment: In this place the service is very good, especially from Carina Ballin who provides a very professional service.
Name: S**** M*******
Date: 2024-01-29 19:39:34
Rating: 5
Comment: Carina has the best customer service! Always very polite and respectful and on top of her work 👍🏻
Name: J
Date: 2024-01-19 19:48:47
Rating: 5
Comment: The staff at this office are always friendly and helpful.I speak with Laura Guerrero, and she always goes above and beyond. We have been with State Farm Insurance, for more than 36 years.
Name: J***** F****
Date: 2024-01-17 02:12:01
Rating: 5
Comment: One of the best experiences I had while signing up with any type of service/insurance.
Name: H***** C*******
Date: 2024-01-16 22:19:22
Rating: 5
Comment: Thanks to Devin he helped me with my car insurance today and he answer all my questions excellent service and very helpful
Name: C** s*** B****
Date: 2024-01-12 17:39:47
Rating: 5
Comment: Devin was extremely helpful and easy to work with. I would highly recommend working with Devin! Thanks for all of your help and exceptional customer experience.
Name: C******** R********
Date: 2024-01-09 20:25:51
Rating: 5
Comment: Very professional and helpful
Name: R*** L****
Date: 2024-01-09 01:22:37
Rating: 5
Comment: Very professional and helpful
Name: C***** O****
Date: 2024-01-03 23:55:16
Rating: 5
Comment: Cruz was very helpful. Thank you!
Name: S***** C****
Date: 2023-12-09 01:55:14
Rating: 5
Comment: I had a really great experience going with State Farm Insurance today! My agent was Devin and he made getting car insurance very pleasant for me, he:1. Explained my options very thoroughly and answered any concerns I had.2. He was knowledgeable and yet fast! (nobody likes being on the phone with insurance companies)3. He was just pleasant and really lived up to the LIKE A GOOD NEIGHBOR...DEVIN WAS THERE!4. He made me feel like I was more than just à member, I really felt comfortable and positive about picking State Farm Insurance over all the others!☝️😘A BG THANK YOU TO DEVIN, I WAS MORE THAN SATISFIED & EXTREMELY GRATEFUL FOR ÀLL YOU DID TODAY!S.C
Name: A***** R******
Date: 2023-11-22 18:15:30
Rating: 5
Comment: Theyve always been so nice the helpful. Cruz has taken my call several times and he always works to get me what I need. Also, I had an accident recently and state Farm made it so easy. It why Ive stayed all these years.
Name: E***** V******
Date: 2023-10-28 02:33:38
Rating: 5
Comment: Mr. Cruz was very helpful & answered all of our questions while being very patient with my 87 year old father that was ver impatient so yes I give him the highest stars for several conversations today & for being so helpful to us thank you
Name: D***** E******
Date: 2023-10-25 16:57:06
Rating: 5
Comment: Laura Guerrero helped me with arranging automatic monthly payments for my car insurance. Her expertise, friendly ways, and efficient resolution of my request was excellent. I will recommend her at this agency to anyone I know who needs good service for insurance issues. 5 stars!
Name: D**** R******
Date: 2023-10-20 00:05:18
Rating: 5
Comment: Thank you very much for your help. Laura you are very kind
Name: K*** G*******
Date: 2023-10-18 22:21:03
Rating: 5
Comment: Laura Guerrero is an amazing agent and will go above and beyond for her clients. My experience with her has been nothing but exceptional as she helped me through a rather difficult process and took the extra time to sit over an hour with customer service helping me locate important documentation. I would refer her for any of my family or friends for their home and auto insurance.
Name: F*** B***
Date: 2023-10-04 23:15:32
Rating: 5
Comment: Rep Devin - Great customer service, was extremely helpful and I was able to get my car insured with no issues.
Name: J****** R****
Date: 2023-09-27 20:49:01
Rating: 5
Comment: Very pleased with customer service
Name: R**** M******
Date: 2023-09-20 01:22:34
Rating: 5
Comment: Excellent help from Laura Guerrero, very nice and helpful. She helped me get the right forms & insurance for a important client of mine.
Name: C****** P*******
Date: 2023-09-14 23:48:42
Rating: 5
Comment: I needed help changed my car insurance policy. Laura Guerrero helped me out! She was super patient, and talked me through every step. Her professionalism was great & I feel confident with my new car insurance.
Name: K**** H*****
Date: 2023-08-22 23:06:14
Rating: 5
Comment: This Agency and Laura are efficient, courteous, trustworthy and dependable. Over the past couple of years I have been sincerely thankful to do business with them. I have nothing but the best recommendation for this Agency and its staff.
Name: L** C******
Date: 2023-07-20 23:26:34
Rating: 5
Comment: Excelent service! My representative (Cruz) it’s the best!
Name: D**** A** G*****
Date: 2023-07-05 18:45:16
Rating: 5
Comment: Cruz is the best 🫡 Made it cheaper and much better than California collision. Thanks bud, keep up the work
Name: L****
Date: 2023-06-30 17:39:10
Rating: 5
Comment: Devin was extremely helpful and thorough. He gave me all my options for my auto insurance. He was able to save me a lot of money! He also assuaged my fear that State Farm may drop my homeowner and umbrella polities since I reside in California.He also responded back quickly after checking with State Farm. I would highly recommend him.
Name: M**** R*****
Date: 2023-06-16 21:35:00
Rating: 5
Comment: Agent Cruz Hernandez was very helpful and patient with all my concerns took time to explain policy changes and new policy add on life insurance which is much needed I recommend customer to consider purchasing life insurance
Name: M* R****
Date: 2023-06-16 17:03:55
Rating: 5
Comment: My family has been with Robs office for years and they always provide great customer service. Cruz answered all of my questions and then some, making me feel secure in my understanding of things.
Name: J*** P*******
Date: 2023-06-12 23:23:11
Rating: 5
Comment: Thank you for everything you did a great job
Name: M**** R****
Date: 2023-06-09 00:11:09
Rating: 5
Comment: Ive been a client of Robert Casares for many years. Everyone that works there is nice and very helpful they always answer my questions.
Name: J**** G******
Date: 2023-06-08 20:50:27
Rating: 5
Comment: To say I am thankful for Steven Guzman at Robs office is an understatement. Steven has the calmest approach to problem solving even with a stressed-out loan processor explaining a million miles a minute we are not going to get condo approval because……He even worked with the HOA manager to make sure I received what was need. (WHO DOES THAT? STEVEN DOES!) I am grateful for the multiple days of calls he took and emails he responded to. We got the underwriter exactly what was needed to get my condo approval and clear to close. I must make calls to insurance companies on the daily and I can tell you not all insurance companies are alike. Very seldom do you get someone that will take the time to work through the problem that very second you call. I am used to being put on the back burner and told to send an email and they will work on it when time permits. He even sent a follow up email the next day to make sure I had what I needed. I highly recommend giving him a call. Julie G
Name: G****** L******
Date: 2023-05-25 23:14:13
Rating: 5
Comment: Very helpful
Name: a****** s******
Date: 2023-05-25 06:21:45
Rating: 5
Comment: Thank you Laura for everything. You saved me from this nightmare of an insurance claim really appreciated the help great work.
Name: E**** V********
Date: 2023-05-17 02:57:51
Rating: 5
Comment: Excellent service, Carina helped us choose the best plan! I recommend them.
Name: A*** V******
Date: 2023-05-17 02:56:45
Rating: 5
Comment: Carina absolutely patience and very friendly. Amazing customer service.
Name: J*** M*****
Date: 2023-05-10 18:00:25
Rating: 5
Comment: I recently decided to switch to State Farm for auto insurance. I meet with Carina who walked me through everything and helped me find the auto and umbrella insurance plans that best suited me. I meet with her in-person and then was able to take care of the rest of the details over the phone. I was very pleased with the experience and am happy to have switched over.
Name: B***** T****
Date: 2023-05-05 03:29:01
Rating: 5
Comment: I had a pleasant experience working with this agency. They are truly dedicated towards helping people with achieving the best deal possible while still maintaining a reasonable coverage. Thank you Cruz for your hard work and dedication, I was able to decrease almost 100 dollars from my monthly payment for insurance with your help. Members like Cruz who continuously follow up and genuinely help you with different resources shows how much they truly care. I can say I have never had this type of experience from any other establishment. 10/10 Would Recommend, thank you Cruz!!
Name: A*** R*****
Date: 2023-05-04 20:28:03
Rating: 5
Comment: Carina, a very nice person, helps you and explains everything from start to finish, very professional and with a tremendous work ethic. Super recommended 👌
Name: L**** U*****
Date: 2023-05-04 19:22:01
Rating: 5
Comment: Carina very professional in her serviceAlways available to help at any time satisfied as your help
Name: A****** A******
Date: 2023-04-27 21:58:44
Rating: 5
Comment: Carina is great, she really helped myself and my mom out. 10/10 she’s very professional and knowledgeable.
Name: M***** B******
Date: 2023-04-19 00:36:19
Rating: 5
Comment: My friend Ricardo Lopez recommended us this office so We called them and We were lucky that person who answered our call was very kind and professional, her name is : Miss Laura Guerrero. As well She was very patient to explain to us about the coverage rates We were looking for.Miss Laura Guerrero has a great potential in customers service, Were sure that Shell help the entire team in this office a lot so that your bussiness grows more and more every day.As first time customers We were very satisfied with Miss Laura Guerreros customer service and Were looking forward to continue doing bussiness with this office for many years to come.If someone calls to this office please ask for Miss Laura Guerrero We highly recommend her.Its Miss Laura Guerrero s customer service that will keep us as customers for many years to come.Were going to provide with 5 stars to Miss Laura Guerrero s amazing customer service.Thanks Miss Guerrero.
Name: J*** B*******
Date: 2023-04-11 17:57:26
Rating: 5
Comment: Excellent service and value.
Name: A G***** U***
Date: 2023-04-04 16:28:49
Rating: 5
Comment: Devin was super responsive, friendly and, most importantly, save me lots of money on my propertys insurance.I have a rental property in Trabuco Canyon. No insurance company would insure it. I had to buy CA Fair plan which cost over $4K and then an add-on supplemental insurance plan which was close to $1K. All together I was paying close to $6K of insurance premium. These insurance premiums were killing me.Devin and Rob were able to get the property insured for almost $2K less. They were on top of it and communicated with me every single step of the way. Highly recommend Rob Casares Insurance Agent.
Name: A**** L****
Date: 2023-04-03 20:14:12
Rating: 5
Comment: Mr Cruz was very helpful and very delightful to do business with I gave him five stars!!
Name: J**** M*******
Date: 2023-03-30 20:23:14
Rating: 5
Comment: Devin was very helpful, and very informative of the policy he was suggesting that I get. It was a very smooth interaction.
Name: J**** R***
Date: 2023-03-22 00:43:19
Rating: 5
Comment: I worked with Devin, he explained all my options and was great to work with!
Name: S**** N******
Date: 2023-03-10 19:43:10
Rating: 5
Comment: Devin helped answer all my questions. He was very friendly and professional. I’m very happy with my coverage and made the process very easy for myself and my wife. We’re glad to have made the switch. Highly recommended
Name: e****** a*****
Date: 2023-02-22 23:09:28
Rating: 5
Comment: Devin was very professional, he made sure I got the best customer service, so glad he was able to help, would 100% recommend him ! - thank you again devin !
Name: A** G********
Date: 2023-02-17 20:30:53
Rating: 5
Comment: Loved the customer service, really helpful would recommend!
Name: a******** c********
Date: 2023-02-11 17:07:40
Rating: 5
Comment: Devin de La Cruz, young man, very dedicated, super hardworking and always responsive. Answers my phone when ever I need help and if not let’s me know when he’s going to reach back to me. I’ve been dealing with him for 2 years now and this review is long over due. I couldn’t imagine a better insurance agent. Definitely go ahead and check them out. He will not disappoint and do everything he can to give you an amazing experience and best quotes that there is!
Name: a** v
Date: 2023-02-03 02:10:15
Rating: 5
Comment: Always have an amazing experience with all the agents, very professional and informative. They answer any questions I have.Just added my partner and received a discount with great coverages.
Name: A** G*******
Date: 2023-01-31 01:47:27
Rating: 5
Comment: Cruz was very helpful ! He answered all my questions ! It was overall a great and easy experience ! I highly recommend Cruz as your agent !
Name: L** L*****
Date: 2023-01-27 02:41:54
Rating: 5
Comment: Cruz was super helpful and made getting and understand car insurance very easy. Great customer service!
Name: U** H******
Date: 2023-01-24 22:29:04
Rating: 5
Comment: Cruz was very helpful with my auto insurance a pleasure to work with him.
Name: N***** R***
Date: 2023-01-17 21:11:54
Rating: 5
Comment: Great customer service! Laura Guerrero was able to help me with my auto and renters insurance 👍🏽
Name: J******* H********
Date: 2023-01-10 19:41:58
Rating: 5
Comment: I received the BEST customer service from Devin, he was kind, patient, and quick to answer all my questions. He knew the answers to all my questions, explained everything clearly and broke down the coverages so I can fully understand my insurance.
Name: J*** O****
Date: 2023-01-05 18:38:50
Rating: 5
Comment: Carina and Laura were very friendly and have knowledge and experience in insurance. I recommend them!
Name: I***** R********
Date: 2023-01-04 02:38:27
Rating: 5
Comment: Cruz Hernandez! Is an exceptional State Farm Agent. Thank you for your Time, Prompt Attention, your warm & friendly personality. You make it comfortable to reach out for help. 💚
Name: S***** G*******
Date: 2023-01-03 19:21:33
Rating: 5
Comment: Devin was very welcoming and helpful with this process.
Name: M******
Date: 2022-12-30 21:29:01
Rating: 5
Comment: They were so helpful, especially Carina, and made the process to add my car so easy! Thank you!!
Name: A**** A********
Date: 2022-11-23 03:56:08
Rating: 5
Comment: Cruz was very helpful, patient, friendly and informative!
Name: C******** B****
Date: 2022-11-18 16:23:49
Rating: 5
Comment: Rob is very professional and knowledgeable about insurance. He has great advice regarding what type of insurance you need to protect you, your family and home. He provides security and peace of mind. I highly recommend.
Name: E***** S****
Date: 2022-11-17 00:13:33
Rating: 5
Comment: I highly recommend this group to anyone ! They are so responsive great communication skills great customer service Carina is the direct person I deal with the best of the best ! She’s amazing please ask her her you will love her !
Name: J**** M*******
Date: 2022-10-28 19:58:45
Rating: 5
Comment: This State Farm Office is amazing and I recommend it to anyone. Cruz is amazing, very professional and kind. Despite me being a novice in insurance, Cruz was patient and able to answer all my questions. He broke it down well and laid out all the fundamentals
Name: T***** M******
Date: 2022-10-27 19:27:41
Rating: 5
Comment: Rob has been great to work with. He has provided excellent service and has always been there for any questions or concerns we have had. We really appreciate everything he has done for us.
Name: M*** B
Date: 2022-10-24 22:45:29
Rating: 5
Comment: Robert and his team have always been very helpful and provide quick service. Thanks everyone!
Name: A****** G*
Date: 2022-10-21 22:22:21
Rating: 4
Comment: We are long time customers of this office. Miss Carina always provides us with amazing customer service. She is easy to communicate with via phone or email and is bilingual. Weve opened up a vehicle accident claim and State Farm insurance took care of everything smoothly. Weve opened up a Homeowners claim and State Farm refused to cover it despite us disagreeing with their verdict. Its Miss Carinas customer service that keeps us as a customer.
Name: D***** C**
Date: 2022-10-14 21:45:50
Rating: 5
Comment: Carina, has always been very helpful whenever a problem becomes present & makes it very easy 🙌🙌🙌
Name: D******** M*****
Date: 2022-09-29 19:32:16
Rating: 4
Comment: Carina Barin de Manfredi is a great agent at State farm. She is always very helpful, kind and responds to emails and calls in a timely manner. I highly recommend her!
Name: D**** S******
Date: 2022-09-26 16:36:51
Rating: 5
Comment: Cruz was very helpful and kind!
Name: M***** S*****
Date: 2022-09-23 22:13:59
Rating: 5
Comment: Weve been working with Carina a few years now and shes always on top of our policies. If theres any changes she always lets us know and if we need anything or have any questions she always replies promptly. We are very happy with all our policies and the customer service we receive from Carina @ Rob Casares Agency. I recommend them every change I get.Thank you again Carina for all your hard work. We appreciate you!
Name: J*** D*******
Date: 2022-09-09 17:29:29
Rating: 5
Comment: Cruz is a Rockstar!!! Very knowledgeable and has a great attitude to work with clients. He offered the best quality service and locked a great premium coverage. Cruz just went above and beyond at all times!!!
Name: E*** S******
Date: 2022-09-01 22:52:13
Rating: 5
Comment: I was referred to this place by my coworker and Cruz helped me out. He’s great, very straight forward helped me get a good rate! I don’t regret switching I now have better coverage and a better rate. Thanks Cruz!!
Name: a****** g****
Date: 2022-08-28 16:47:17
Rating: 1
Comment: State farm insurance is evil they said i stole my own van so they would not pay my claim i am 62 years old they should be investigated for crimes against the elderly stay away from them they will do the same to you be forewarned
Name: D**** R*****
Date: 2022-08-26 17:49:37
Rating: 5
Comment: Devin, Was very nice and professional and was able to get me insurance I needed for my car and home at an affordable rate.
Name: M***** C***
Date: 2022-08-18 21:23:41
Rating: 5
Comment: Amazing customer services, great prices, and quick response times.
Name: K******* B****
Date: 2022-08-10 16:41:27
Rating: 5
Comment: Manny was amazing! He took the time to talk me through all of my policies and make sure we were getting the right coverage for the right price. He never pushed any extra coverages on me but made sure I was informed of everything available to me. I highly recommend working with Rob Casares and his team.
Name: B**** G****
Date: 2022-08-04 22:22:04
Rating: 5
Comment: Excellent service with Mr. Cruz, he was very attentive, patient and understanding, he resolved my doubts, excellent service
Name: H*** M*********
Date: 2022-08-02 23:58:00
Rating: 5
Comment: Very nice working with you
Name: m**** a*****
Date: 2022-08-02 23:27:33
Rating: 5
Comment: Carina always helps and follows up with my family and I. She assists very well and always tries her best to get good prices for our vehicles. We have been with State Farm for many years now and thanks to Carina for her help
Name: J**** L******
Date: 2022-08-02 19:04:10
Rating: 5
Comment: Got insurance with Marcos. He provided excellent customer service ✨
Name: j*** v******
Date: 2022-07-28 19:32:28
Rating: 5
Comment: It is a pleasure to have Rob Casares as an agent Carina and his other colleagues are excellent people, they treat you professionally as well as friendly, thank you for your services
Name: R** F*****
Date: 2022-07-28 16:45:14
Rating: 5
Comment: “Marcos recently helped me with my insurance. His customer service was outstanding. If you need insurance I recommend Marcos at Rob Casares State Farm! “
Name: J*** V**********
Date: 2022-07-27 17:34:52
Rating: 5
Comment: This is a top notch office. They treat me like family they will do anything to help me out legitimately. Specially because it’s automotive insurance, I don’t take this lightly. Manny, Robert and Cruz. Are the best. If anyone needs help with Automotive, Renters or Life policies give them a call they will not disappoint you. Thanks 🙏
Name: S******** G*****
Date: 2022-07-26 00:54:22
Rating: 5
Comment: Very friendly staff, quite attentive to the need one is looking for, excellent service with life insurance. And all the pepeleria in moments..... great service
Name: H**** A******
Date: 2022-07-23 00:07:20
Rating: 5
Comment: Devin, was really patient with me and answered all my questions. He was super helpful throughout this entire process. Thank you for hearing my concerns and being very understanding. Overall, great experience!
Name: O*** S******
Date: 2022-07-21 18:39:49
Rating: 5
Comment: Devin was very attentive, responded promptly to all my questions and requests.
Name: A********* P***
Date: 2022-07-20 22:24:07
Rating: 5
Comment: They always take such great care of their clients! A wonderful family and local business with that personal service and special touch!
Name: Y***** A********
Date: 2022-07-15 01:23:24
Rating: 5
Comment: Thank you Marco for your assistance. Youre were very kind & helpful.
Name: L********* l*
Date: 2022-07-14 18:09:22
Rating: 5
Comment: Cruz was very helpful and professional. He told me he would get back to me and he kept his word. He solved my problem faster than I expected. Great customer service. Thank you 😊
Name: M****** C******
Date: 2022-07-01 17:38:47
Rating: 5
Comment: Cruz and his team did an amazing job finding me a rate thats unbeatable compared to many other well known insurance industries. Thank you guys so much for your time and work. God bless you all.
Name: K**** D****
Date: 2022-06-17 01:33:05
Rating: 5
Comment: I’ve been with this agent since 2017 and Cruz has helped me so many times and is always SO helpful and kind! He always helps me with any questions I have :)
Name: M**** F*****
Date: 2022-06-05 02:56:04
Rating: 5
Comment: Outstanding!!! Hes on it and takes the time to explain and go over every detail without hesitating. When you talk to this guy it feels like you talking to an old friend and provides you with so much confidence.
Name: B******* P***
Date: 2022-06-02 20:19:08
Rating: 5
Comment: We had previously been with AAA for 8 years and our policies on auto and homeowners were drastically reduced by State Farm with better overall coverage. Devin was the representative that assisted on getting it all dialed and was made to be effortless on our part. Great job over there.
Name: D**** E***
Date: 2022-06-01 14:14:13
Rating: 5
Comment: Fast and thoughtful service. Great value from start to finish!
Name: G****** J***
Date: 2022-05-19 14:09:28
Rating: 5
Comment: Everytime I need to add a vehicle to my policy, I get the best service from this branch. Yesterday I happened to meet Cruz Hernandez for the first time. He was able to quickly add a vehicle, with a thorough explanation, of my coverage. He also helped me correct some things on another vehicle, for a lower deductible, and added savings. This branch is the best!
Name: l***** m********
Date: 2022-05-17 17:24:25
Rating: 5
Comment: Thank you very much for your excellent service
Name: A****** F*****
Date: 2022-05-17 16:53:05
Rating: 5
Comment: I had a very good experience with the agent who assisted me, thank you Marcos for your professionalism.
Name: J***** T*******
Date: 2022-05-16 18:46:50
Rating: 5
Comment: Ive been at this office for many years. My autos, homeowners and Life Insurance. Always there to help! Thanks Rob and Carina.
Name: e************
Date: 2022-05-13 22:18:11
Rating: 5
Comment: Marcos was very helpful, nice and explain to me everything I needed to know about my car insurance. He was very patience and detailing, he also advised me I should get life insurance in the future. Thank you Marcos for your knowledge!:)
Name: H******* B******
Date: 2022-05-13 05:02:29
Rating: 5
Comment: This state farm branch is just simply amazing. The agent by the name of Cruz help me secure one of the best insurance rates i’ve ever had in my life. He represents nothing but utter excellence and is an absolutely amazing individual.
Name: D**** F*****
Date: 2022-05-10 00:27:30
Rating: 5
Comment: Highly recommend!! Marcos was such a great help in educating me about what policy fits best for my needs. You can tell he really goes out of his way to make sure you understand everything so you feel comfortable and satisfied with the decision you make. If you need an insurance agent and agency I recommend Marcos at State Farm in Downey!
Name: L***** B*****
Date: 2022-05-07 01:36:04
Rating: 5
Comment: Our agent Carina was very attentive. We went in just to go over some policies that we had and she went above and beyond to provide us more information and also informed us of some policies that they had for our children.
Name: C S
Date: 2022-04-25 17:09:13
Rating: 5
Comment: Very good service. Cruz was very courteous and helpful. Friendly too.
Name: R**** D******
Date: 2022-04-19 21:27:28
Rating: 5
Comment: Good
Name: J*** D****
Date: 2022-04-18 21:02:47
Rating: 5
Comment: Cruz provided great customer service!
Name: P***** J****
Date: 2022-03-21 01:10:01
Rating: 5
Comment: I have been with Rob Casares State Farm Insurance for years. Recently, I had the pleasure of working with Marcos Mejia Flores, and his customer service was outstanding. Keep up the good work!
Name: B*** K***
Date: 2022-03-16 23:45:44
Rating: 5
Comment: Nice and professional
Name: C***** M****
Date: 2022-03-04 21:24:08
Rating: 5
Comment: Great staff alway willing to help you! Special thank you to Carina.
Name: M******** G*****
Date: 2022-03-01 20:39:17
Rating: 5
Comment: I am very happy with my insurance and I recommend many people, very good service with Julie and the office
Name: J******* R****
Date: 2022-02-22 22:57:59
Rating: 5
Comment: Cruz Hernández was extremely helpful and very courteous ! He expedited the paperwork I needed efficiently and promptly. Excellent customer service
Name: A**** B*****
Date: 2022-02-09 02:39:19
Rating: 5
Comment: Amazing people everyone friendly and gets the job done
Name: D***** P****
Date: 2022-02-07 07:49:17
Rating: 5
Comment: Manny is very helpful and answers all my questions in detail appreciate his hard work ❕
Name: t***** l****
Date: 2022-02-04 21:59:29
Rating: 5
Comment: Súper recommend !! Huge thank you to Manny, for helping me keep my insurance up to date. Always so helpful ! Have been having my insurance here for about 10 years, and have never been dissatisfied! Always looking out for what’s in our best interest .. giving me the most out of my buck !
Name: A*** C*******
Date: 2021-11-12 21:06:50
Rating: 5
Comment: I want to share how happy I am with the service provided by Karina at the Statefarm office here in Downey Ca!!!! The office employees in general are very profesional with the service they provide. I want to specially thank Karina because she is very effective in providing the best professional help with my policy needs. She is great with communication and makes me feel valued as a costumer!!! Thank you very much Karina for making my insurance needs easy and making me feel confident with my policy!!!!
Name: G******* G****
Date: 2021-11-12 20:25:40
Rating: 5
Comment: My husband has been a State Farm customer for more than 20 years, every time we go they clarify all our doubts and take great care of us. Our agents Carina is always aware of what we need. Thank you very much for your help.
Name: D****** D******
Date: 2021-11-01 01:40:57
Rating: 5
Comment: The attention is excellent. Carina was able to clear up my doubts and help me solve my problem, she is very kind. I recommend it.
Name: L*** F
Date: 2021-10-12 19:08:15
Rating: 5
Comment: Karina helped us a few times and Fast, easy and friendly :)Lucero
Name: c***** z*******
Date: 2021-08-30 18:33:03
Rating: 5
Comment: Had the plesure of meeting Carina today, she was extra helpfull and very attentive to my needs. They knew exactly what i needed and how to get the best deal out of my business insurance. So glad i was recommended to them! and i would recommend them too!
Name: g***** b****
Date: 2021-08-28 18:03:22
Rating: 5
Comment: Carina Ballin De Manfredi excelent Personal Account Representative, shes very nice, she clarified all my questions, highly recommend 👍
Name: S***** P****
Date: 2021-08-10 17:51:29
Rating: 5
Comment: Ive been with Robert Casares for a few years now and Im happy with the State Farm Team specially my agent Carin Ballin. She handles all my insurance needs from life insurance, home insurance and car insurance and she always tries her best to give me the best possible deal.
Name: L*** R***
Date: 2021-07-27 01:00:28
Rating: 5
Comment: The truth is that they treated me very well, friendly and very professional. I recommend them. I have been with them for 2 years, both with car and life insurance.
Name: a***** p****
Date: 2021-07-20 00:55:26
Rating: 5
Comment: Great service!
Name: L**** P*****
Date: 2021-07-17 20:48:45
Rating: 5
Comment: Rob and his team are always so professional and responsive. I trust Rob and State Farm with all of our insurance needs! Highly recommend them!
Name: V***** C*******
Date: 2021-07-14 23:59:44
Rating: 5
Comment: Very nice people !
Name: A******* Z*******
Date: 2021-05-18 23:11:39
Rating: 5
Comment: Good service
Name: p******* p****
Date: 2021-05-11 00:42:49
Rating: 5
Comment: Rob Casares provided excellent, quality care in support of us solidifying our insurance for a recent business endeavor. Rob was clear and concise with his knowledge and comprehensive care, but most importantly, patient and informative in guiding us through ensuring appropriate coverage. I would recommend his services for your insurance needs as he is well versed, personable, and transparent. Thank you again, Rob!
Name: L*** A******
Date: 2021-03-31 19:01:29
Rating: 5
Comment: Nick Amaya was very helpful and professional answered all my questions even with following up with me. I appreciate his help great customer service!
Name: C**** B******
Date: 2021-03-30 18:47:58
Rating: 5
Comment: When it comes to my insurance needs, I always rely on Rob and his team. By providing personalized one-on-one services, he was able to advise me where I needed it most and gave me the time and information I needed to make a decision. My time spent with Rob was efficient and thorough; I learned about the importance of focusing on the long view of my insurance needs. He also helped me acquire the most competitive price. I highly recommend Rob Casares and his team.
Name: R**** R********
Date: 2021-03-11 00:24:44
Rating: 5
Comment: Great service, polite, and they always take care of my situations!
Name: J** M***
Date: 2021-03-09 01:54:25
Rating: 5
Comment: I would recommend this office to anyone in the Downey area. I appreciate their service. My agent Nicholas Amaya is always quick to answer any of my questions.
Name: a***** g*******
Date: 2021-03-08 22:45:16
Rating: 5
Comment: I had a very pleasant time with julie assisting me with my needs I was very satisfied and all questions were answered she was very professional thank you
Name: B****** D* l* f*****
Date: 2021-03-08 21:51:31
Rating: 5
Comment: Nick helped me out and was very responsive in answering any questions I had and helping me get the best rates possible !!
Name: C***** C*****
Date: 2021-03-08 19:09:57
Rating: 5
Comment: Nicholas Amaya was wonderful. He was very helpful with getting my new vehicles insured. 10/10
Name: M* Z****
Date: 2021-02-24 03:30:54
Rating: 5
Comment: It was a pleasure to work with Rob and Robert. Quick with responses. Great customer service.
Name: M* S*
Date: 2021-02-19 23:41:30
Rating: 5
Comment: Excellent service! Thanks Carina and team.
Name: J***** G******
Date: 2020-10-07 21:10:29
Rating: 5
Comment: Ive been with State Farm - Rob Casares for a few years now and Carina is amazing! She is your go to. Shes professional, attentive and always gets the job done. She goes above and beyond. I definitely recommend her for your insurance needs.
Name: F* P
Date: 2020-09-03 23:07:24
Rating: 5
Comment: In my recent consultation, I had the pleasure of working with Carina. She was attentive and very professional. She patiently explained and answered all my questions while making wise recommendations. Most importantly I walked away from the meeting feeling acknowledged and confident in the decisions made.
Name: M***** p****
Date: 2020-09-02 04:32:42
Rating: 1
Comment: Hate this place,could never gets this right
Name: C***** P**
Date: 2020-07-27 20:12:05
Rating: 5
Comment: Best Customer Service you can get anywhere!!
Name: A*** G****
Date: 2020-06-27 16:40:33
Rating: 5
Comment: Talk with Carina. She is great!!! She is very kind and full customer oriented!!Also prices are good too!!Great broker, great service, great price!!
Name: F**** L***
Date: 2020-04-23 18:23:49
Rating: 5
Comment: Always going above and beyond . Sharing the latest info that will benefit are Family Rob Casares team Thank you 👍
Name: A****** R****
Date: 2020-04-16 17:17:34
Rating: 5
Comment: Carina is amazing shes always very helpful. I enjoy working with her so far my favorite agent.
Name: S***** G*******
Date: 2020-03-11 21:42:07
Rating: 5
Comment: Service is great! I recommend this agency. Thank you Carina.
Name: L*** A****** P****
Date: 2020-01-30 19:13:17
Rating: 5
Comment: Helpful and good service thank you carina ballin
Name: V***** R********
Date: 2019-11-14 23:54:55
Rating: 5
Comment: Attentive and helpful with all my needs. Quick responsiveness and very knowledgeable.
Name: M****** H******
Date: 2019-09-28 00:35:00
Rating: 5
Comment: Julie and carina were very helpful and very friendly
Name: S*** R*** E*****
Date: 2019-08-28 18:15:46
Rating: 5
Comment: When it comes to the insurance industry, Rob Casares and his team set the bar high. Their customer service is unparalleled, and when you couple this with the extensive experience that Rob has, your experience is sure to be a pleasant one. Rob always operates in the best interest of his clients, pays attention to detail, and will patiently walk you through each step of the process. I highly recommend Rob and his team for your insurance needs!
Name: P*** S
Date: 2019-08-07 17:58:56
Rating: 5
Comment: Carina Ballin was very polite and helpful in explaining my options and where to go moving forward, thank you!
Name: J******* N****
Date: 2019-07-02 02:08:41
Rating: 5
Comment: Great office. Thank you Ronny
Name: T**** B******
Date: 2019-05-10 19:59:39
Rating: 5
Comment: I’m currently working with carina Ballin she is the most helpful person I had a bad experience with another ex employee but Carina is going the extra mile to help me on my needs with my insurance I really appreciate your help thank you soo much
Name: c********** m*****
Date: 2019-05-02 07:47:02
Rating: 5
Comment: Emanuel very helpful explained everything on my insurance and saved me money. Definitely recommend!
Name: E******* M*******
Date: 2019-04-18 16:57:18
Rating: 5
Comment: I cant say enough about the service in this office. Ive being having for 6 years a great car insurance with another company but I notice that changes were made and no agent never contacted me for feedback. And price policy is to high and not even include condominium protection. Then I contacted Rob Casares State Farm office and connected with Ms. Carina a very professional lady. She listened very carefully to all my concerns, explain clearly all possibilities available and helped me safe money!What else can you ask as a customer!I share with my fiance the good news and now he is also is applying for his car insurance with me so we both win!Thank you Carina for the excellent customer service and commitment for us to he protected all the way!In gratitude,Elisabet and Anthony Stallworth
Name: B**** J*****
Date: 2019-04-08 22:52:53
Rating: 5
Comment: Very detailed personal service!!!!
Name: M***** A*
Date: 2019-04-05 00:49:05
Rating: 5
Comment: Robert Jr is very professional, friendly and explained every question I had!!
Name: R*** C******
Date: 2019-04-04 18:13:14
Rating: 5
Comment: Great experience, recommend.
Name: G******* T*****
Date: 2019-03-29 20:50:21
Rating: 5
Comment: I’ve had Rob Casares/State Farm as an agent for many years now. Recently I was in the market for a car loan and inquired. Robert Jr helped me thru the entire process, and was amazing! His attention to detail and patience has been such a pleasure to work with. I got approved and bought the vintage car of my dreams thanks to them!
Name: J******* H********
Date: 2019-02-15 03:28:28
Rating: 5
Comment: Micaela was super helpful when I called and was super patient with me and all my questions we and went above and beyond by suggesting options I didn’t even know about :)
Name: b**** h***
Date: 2019-02-14 19:48:13
Rating: 5
Comment: Rob Casares is one of the best agent in Downey for all the insurance need. Great customer service, thank you Mickyfor you help.
Name: M***** M*****
Date: 2019-02-08 16:17:14
Rating: 5
Comment: Ive been with State Farm - Robert Casares for over 20 years. Robert and his staff are the best at what they do. Whenever I have a question or an issue, I call or walk in to the office and Michelle Martin is always there to help me. She is very knowledgeable and attentive in resolving any issues I may have. She is without out a doubt a great agent!Ive also been helped by Micaela in many occasions and is also very attentive to my insurance needs. Great customer service from her as well.I highly recommend this office. A company that I always trust with the best customer service. A+++++
Name: V****** F*****
Date: 2019-02-06 02:18:36
Rating: 5
Comment: Micky, Rob, Leslie, Karina, Julie were Very helpful and very professional.
Name: N**** W*****
Date: 2019-02-05 00:25:45
Rating: 5
Comment: We’ve been with Rob Casares and his agency for about 15 years. He pays great attention to detail and responds to our emails and phone calls promptly. He has been able to always resolve our problems efficiently. We highly recommend his office.
Name: M****** B*****
Date: 2019-02-01 05:06:22
Rating: 5
Comment: Nice and very helpful :)
Name: K**** A****
Date: 2019-01-31 02:14:50
Rating: 5
Comment: Micaela was very helpful in my insurance. She’s a very kind and great person. I would definitely recommend her.
Name: J**** H****
Date: 2019-01-29 22:53:57
Rating: 5
Comment: She goes the exter mile to help out with the the billing I don’t understand i thank her for her time and expertise jb
Name: C****** E**
Date: 2019-01-29 22:44:13
Rating: 5
Comment: Micky was very helpful on all our insurance needs.
Name: L*** G*****
Date: 2019-01-29 22:24:58
Rating: 5
Comment: Mikaela is awesome, shes the best CR ever. Shes always going out of her way to help out with anything I need. I recommend her to anyone who is looking for a good customer care. I absolutely love the service she provided me with.
Name: G****** F********
Date: 2019-01-25 03:24:20
Rating: 5
Comment: For all insurance need call Micky will assist you
Name: N******* M****
Date: 2019-01-22 01:09:43
Rating: 5
Comment: Michelle was so helpful!
Name: G**** C*****
Date: 2019-01-21 20:29:28
Rating: 5
Comment: Good customer service, and they help you with everything you need with your auto, life and bank insurance. Thank you Micky and Julie for helping me in my language.
Name: A****** G*****
Date: 2019-01-18 20:34:45
Rating: 5
Comment: Best customer service ask for Michelle if you have questions about your auto, life, and health insurance. Great customer service.
Name: L*** D*****
Date: 2019-01-15 19:23:54
Rating: 5
Comment: Great experience getting my 2 trucks insurance!!!
Name: k******* r*****
Date: 2019-01-14 03:21:50
Rating: 5
Comment: Micaela “Micky” Cerros represents State Farm the best way !!! She is an amazing employee always striving for customer satisfaction. She will do everything to help her customers. Thank you for your honesty !! SHE IS AMAZING!! Go Micky!
Name: M**** H********
Date: 2018-12-14 20:39:14
Rating: 5
Comment: Micky is a great customer service/sales agent. Great office.
Name: c****** m*****
Date: 2018-11-30 22:36:06
Rating: 5
Comment: State Farm has always taken care of me and my family with whatever issues that come up. My Agent Michelle Martin has been very responsive, helpful and friendly whenever Ive needed help or information about my policy. Im extremely grateful to work with someone who will respond and help me when I need it. Thank you!
Name: J***** H******
Date: 2018-11-16 19:41:11
Rating: 5
Comment: Michelle was very helpful and knowledgeable working on two quotes for me. One thing that stood out was her punctuality when it came to returning phone calls, something i found lacking when i was shopping around.
Name: M***** M*******
Date: 2018-02-01 01:21:43
Rating: 2
Comment: You guys don’t open until 9:00 am, I been calling almost all day and there is no one available, hours of operation are until 5:30 today (Wednesday) I am calling at 5:18 and it says you are currently close??? SMH...
Name: h****** p****
Date: 2016-11-03 16:33:34
Rating: 1
Comment: Poor customer service
Name: Y****** L***
Date: 2014-09-17 21:26:39
Rating: 5
Comment: Laura Valencia is the person you want to talk about Auto or life insurance. Laura will answer any question you may have about insurance, she is the best State Farm Agent.
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Name: S*** O****
Date: 2024-06-29 00:14:22
Rating: 5
Comment: Cruz was great . He was very open and explained and answered all my questions. I recommend you get your insurance from them .