Roto-Rooter Plumbing & Water Cleanup in Detroit
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Detroit, Wayne County, Michigan, US
Site: https://www.rotorooter.com/detroit/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Roto-Rooter Plumbing & Water Cleanup in other cities:
Roto rooter was easy to work with. Very quick to respond and quick to get to the work. Work was done effectively, and the crew was very communicative. Dave lead his crew towards completing the project very professionally while keeping me updated during this stressful time.
The crew was absolutely fantastic. They came right on schedule, we’re very open and honest about what they were doing from the start. They listened to my inquiries and answered any questions I had. Not only that, but they didn’t try to upsell me on anything. I couldn’t be happier with the work they did and won’t be looking anywhere else for my plumbing needs. Because of the great work their crew did, they’ve got a customer for life. Thank you!!
Unexpectedly I had water coming up from the floor drain due to the blockage in my septic line! I immediately cleaned up the puddle but noticed the odor of raw sewage, which gave me the idea that there was a blockage in my sewer line. I immediately called the rotor rooter and followed the prompt to schedule an appointment online, which failed. Shortly after that, I immediately got up the following day before the hours of operation and gave them a call. Service Rep scheduled by appointment and service Rep pardon name of Matthew came all time it was very punctual very knowledgeable about my issue inform me of what he needed to do. And performed the corrective actions that took place. Cutting the cap off and replacing the cap. Snaking the drain.
Zach came to unclog the floor drain in the basement and he was great. He was very good at his job and he was very understanding about us being seniors. He explained what had to be done and worked with us. He even gave us advice on other things that we needed done.
Had to replace a sump pump that was malfunctioning. Blake was very nice and professional. We reviewed options as well as what other fixes may come up/ caused the failure of the old pump. He tweaked a few things to make the new pump system run more efficiently. Everything went smoothly and quickly.
Bill Hurley went above an beyond to help me helped me get the city out to repair my pipes outside after he fixed my pipes inside. He could have very well just took more money from me but he didnt he even sat here an waited for the city to cone to show them the problem. I would recommend them anytime.tgey showed up an did great work I was very pleased with them. Thank you ROTO-Rooter!
Came out same day. A cold winter day unclogging an outside drain line with their water jet. Couldn’t have been more professional, efficient and pleasant. Got the job done and I was thrilled the issue was resolved!! Very happy with the entire experience!
Every time I call I get great technicians who are super friendly, and explain things at the right handymans level for me. No.pressure or sales gimmicks, just straight facts of what they see and what could be done, with estimates and reassurances given readily. Been a handy call for me before and will be again!
We used Roto-Rooter after our basement drain backed up. They assigned Dave as our project manager and he was quick, responsive, and very professional. We had a great experience and I would recommend them to others.
The technician tried to unclog our pipes in the basement he was very professional and personable. Another tech has to come out today because something was blocking the pipes so this is day two and we are still trying to get our pipes unblocked. Hopefully they can figure out what is wrong.
They were very informative and made sure I understood the issue. I truly appreciated the transparency and advice provided by the technicians. Roto-Rooter (Al & Jordan) did a great job and represented the company well.
Blake was great. He explained everything about my pipes and gave me multiple options for clearing the pipes of roots. I chose the hydro jet. He showed me on camera before and after. The work and service was amazing.
I am a new homeowner and had significant flooding in my basement due to heavy roots in the sewer line - the company was able to get someone out same day and was very responsive throughout the process. Chris was very personable and informative.
Jourdan (Tech #678) was sent out to my home to fix some drain problems and did a very great job! He was beyond professional, he explained everything very clear and made sure I understood everything before he continued. I highly recommend him! Thanks Jourdan!
The Service manager, Jakob was kind of helpful, however, his team was HORRIBLE. They packed and removed furniture and other things from my home with the promise to unpack and replace same, they DID NOT. They ripped my sofa and didnt advise me of the damage 😒. They removed railings from my walls in order to get the furniture out of the house and didnt replace it. The service team was very unprofessional and argumentative. I would NOT recommend them nor would I ever use them again.
Checked out source of overflow and checked toilet. Zack #670 He was helpful in letting e know the possible causes and what to anticipate what might go wrong later. Fixed toilet . Very good representitive of the company. Polite and respectful .
Nate stopped by today and was on time. Was very respectful and quick on the job. He explained the issue and what he was doing to resolve it. He provided me with some drain cleaner to help with maintenance.
Supervisor James and his crew were great. Even with a headache of dealing with plumbing concerns, they were knowledgeable and I was confident in their abilities. They were quick with the excavation and cleaned up well!
Super knowledgeable, on time, did a fantastic job.Dave and Martez were great! We couldnt have asked for a better, quicker, more attentive job!Didnt expect just how great of service they would provide.
Russ was my plumber and he did a great job. He was professional, friendly, and a great person. He cleaned up after the service and I would recommend this service to my friends and family.
Nathan was helpful by providing information of what needed to be done to unclog the basement floor drain. He performed the services well. I was satisfied with the service.
Extremely professional and immensely helpful. Reacted super quick to an emergency at my home and explained everything that could and would be done. I cannot begin to express my gratitude. I will definitely be using them in future.
Blake services was thoroughly done. He kept me informed of what was happening and cost. Very nice guy. He really wants to do a good job
The tech was very polite and explained thoroughly what he was about to do to fix the problem I was having. He cleaned up any spilled water. Also recommended services that would stop the problem from reoccurring again. I would use their services again.
The repairman was very quick to arrive. He was very respectful , professional and explained everything he was doing. An unexpected expense, but thankfully resolved.
Robbie did excellent work. Explained the steps and ramifications of each procedure. In the end he got years of grease and food waste cleaned out of the line. I would recommend them to anyone.
Dikembe was my technician and was very polite and professional I would definitely refer him to friends and family for emergency needs.
Technician Carlos was professional, kind, and efficient. I will use this company for future plumbing repairs, issues, installation. Thank you!
Great service. Very polite and cleaned up after himself. Diagnosed issue correctly showed me price and options. Got the job done! Request tech 607!
Had Robert come over, AKA RED, Showed up 15 minutes after I called, polite, professional, explained what the issue was, showed me, and also explained what to do if it happens again, amazing service!!!!! Robert, 673
My showers hot water would not shut off on a Saturday - the hot and cold lines are on separate valves and the handle for the hot water would not shut off. I had to shut water off to the whole house, so I called Roto-Rooter and scheduled an appointment for Tuesday. The woman who took my call was very pleasant and so was the woman who called me to tell me they had a cancellation and could come out the same day I called. The plumber came out and took a look. He did wear his shoe covers and was respectful. Unfortunately that is where the good ends. He told me that my shower cartridge was stripped and need to be replaced. He said the piece that I needed was only available at specialty plumbing stores such as Fergusons and since those stores werent open, the repair could not be completed until Monday morning. The price he gave me from their flat rate book to replace it was $443.40 plus HALF the $99 diagnostic fee, so around $500 to replace a shower cartridge. That seems outrageous. I had paid the $99 diagnostic fee and refrained from scheduling. Thank goodness I did. I ended up being able to have someone else look at it and they were able to go to Ace, get the correct piece, fix it the same day within an hour, AND at a MUCH cheaper rate. Long story, short - I am very disappointed by Roto-Rooter. I was lied to about the availability of the piece and that it needed to wait until Monday. Thank goodness I did not schedule with them and lose out on $500, but I am still unhappy that I even wasted $99 on the diagnostic fee considering they were unprepared.
Blake was amazing! He took the time to explain the situation, was patient and kind, and exuded professionalism! He fixed our problem in no time flat! Thank you Blake and Roto Rooter!! I will refer you to everyone!
My basement was backed up and filling up with water. I called and had an appointment between 12 and 4pm. A rep called me and told me the guy was on his way to my house next at 3pm. The guy never showed up and thr rep stop answering his phone. Waited all day just to get jerked.
I had a main sewer backup and needed it sorted out asap. Blake was out in an hour and was able to clear the tree roots form the main. Excellent service highly recommend.
The plumber was timely and seemed knowledgeable; he explained everything to me as many times as I needed clarification. The price was extremely high, so thats the reason for the lower rating. I also thought the caps on the bolts in the toilets would be replaced in a way that they stayed on but every time I clean, they fall off which is irritating.
Had my drain backed up, and Blake was awesome getting it fixed. Excellent customer service will definitely use you guys and request him again if needed.
This was my second time using their services and Blake didn’t disappoint. Not only did he handle the job but he was efficient, informative and a pleasure to work with.
Matt was great! Super friendly, knowledgeable, addressed all our concerns, gave helpful advice and genuinely seemed to care and want to help! I was a little hesitant about calling out a big company as I figured they’d give some ridiculous price but that wasn’t the case at all! I will 100% be going exclusively to Roto Rooter from now on for plumbing services!Also I didn’t get her name but I had called to check and see if someone was still coming out today and the women on the phone was very sweet and helpful as well!
Reached out due to issue with sewage backing up from all drains in the basement following major rain event. Was able to get an appointment after reaching out via website within a few hours. Called and was able to get moved up sooner by phone. Technician was incredibly knowledgable, courteous, explained what the issue was, advised of ways to address future concerns, and ensured our drains were in working order within an hour. He even ensured that the blockages discovered were cleaned up prior to departure. Appreciated the technicians quality work and patience in the midst of all the craziness!
Zack was extremely professional, diligent, and transparent with his work. I appreciated the responsiveness of the company in helping me with this frustrating situation. Thank you!
Matt #607 turned a bad situation around. He came out in a timely manner and took care of a bad sewage backup problem. Professional and helpful.
They would not come out told me I had to pay for travel amount which it wouldnt be use toward the repairs. And I had to give them an authorization to use my card.
Blake did such a great job unclogging my drain. He was very nice and knowledgeable. I highly recommend him.
At this time we were not prepared however, when we are ready we will be requesting Dikembe he was very professional and informative.
We chose Roto Rooter because family and friends said they were honest and trustworthy and do not push you to spend more. Joe was our service technician and he was very professional, and left my basement cleaner than it was before he came. Snaked my drain and I can do my laundry and all household needs again conveniently. I would choose them again in a heartbeat, thanks for the help! Invoice # 141731, Ryan & Kaley King
I had an excellent experience with roto rooter! The tech was professional, on time & it was affordable.
Blake was our technician. He was very professional and even wore a mask. He explained all of our options to get our drain cleaned and gave us recommendations so we don’t have future plumbing issues. He gave us a good rate compared to other places and even hooked up us with a coupon on top of it! It was super easy to call and contact RotoRooter also. Would highly recommend.
Blake was amazing! He explained everything about issues that can clog up the plumbing system! I really like him and his process! Thank you Blake!
1st appointment no one showed nor called to let me know anything, i called 3times to find out if anyone was coming. I end up rescheduling for 2 days later because they had wasted my whole day on the 1st appointment. 2nd appointment was the same time 8-12 i got a call letting me know tech would be here in 30 minutes which is still 30 minutes late once he came he put on his shoe covers & he asked questions & inspected the dishwasher then let me know what needed to be done and the fee. He did a great job, cleaned up and informed me of the warranty . He was informative& professional. I understand you cant time each job but they should be able to text the technician to find out if theyll be able to get other appointments or not to at least give other appointments the option to w a it til 5 when their appointment was 8-12 or reschedule
We are really impressed by RotoRooter! Timely. Extremely nice crew including demo. Will definitely use again
Blake was a very professional technician.He diagnosed the problem very quickly and explained all the options to fix it as well as the probable causes of the problem.He was very informative and explained what he was doing and why. Iam giving Roto Rooter and Blake a FIVE STAR REVIEW.
I was fortunate to have Bill Hurley from Roto-Rooter come out to my house and fix a problem that 3 other individuals could not figure out. He was professional, personable, very knowledgeable and took some time to explain other questions I had. I am more than glad I called Roto-Rooter. Thank you Bill and Roto-Rooter!
Mat was very professional gave great service and I will most definitely continue to use their service in the future if and when needed. I most definitely recommend him for service’s I’m so happy
Both men were very professional. They listen to my concerns, resolved the problem, cleaned up afterthemselves and made sure I was satisfied with the work before they left.
Blake was great and helped me understand my options. I would definitely request him again.
Friendly staff, and came on off hours. Multiple times for different services with my house sewer lines. All in all good service
Ticket Number was 2231034. I submitted a request for service to unclog a basement drain via their website for 9/1/2020. I received a confirmation email at 7:49 pm on 8/31/2020 that the tech would be there on 9/1 in-between 12pm-4pm. At 3:32 pm the day of the service, I called their office to get an ETA as it was getting close to 4pm and I had not heard from Roto-Rooter. The person on the other end explain that the tech was backed up on the other job and would be on their way after that job. Fine, these thing happen. At 5:27pm, I called the number again to get an update on when the new ETA would be of the tech. Again, they did not have an updated ETA. At 6:40pm, someone from their office finally CALLED me to inform me that their tech would not make it and they would send someone first thing in the morning as this was a High priority. The window of service was scheduled for 8 am -12 pm for 9/2/2020. At 9:57 am, I received a called from them the tech was on his way to my house and should be there within a half hour. When the tech never arrived, I called the office at 11:02 am to see what happened with the tech. The person on the phone said Oh, the tech was called back to the office and should be on his way. No one thought to give me a curiosity call to explain the delay since my job was a high priority but was treated as anything but. The tech finally arrived around 11:50 am to my house. I unlocked my side door and open up the way to go into the basement and waited on the tech to get his notepad, put his mask and gloves on, etc. The very first thing he said to me was There is a $99 travel fee before I can do anything. Not, sorry for the multiple delays and inconvenience but money first! You can imagine my surprise as first, there wasnt anything notifying me when I schedule the appointment there was now a travel fee. 2nd, as Roto Rooter tied up 2 of my days because of their delays, you would think my high priority job and a repeat customer, they would waive the fee gladly as they basically missed 2 appointment windows. I understand fees but when you act in unprofessional and inconvenient manner and then expect the customer to pay YOU added fees for that inconvenience, then there is something seriously wrong with your business model. The tech said he would called his supervisor to go over the fee. I asked the tech if they would be willing to waive the fee, he shock his head to indicate no and if I wanted to speak with his supervisor. I told him no thanks and that I would write a bad review on their unprofessional-ism. Ive had them do jobs for me in the past and was never this bad. But moving forward, no thanks to Roto-Rooter.
Scheduled an appt, they called left a voicemail to call back and I immediately did - got put on hold for 12 mins they moved the driver said someone else would come no one did. Roto called an hour after the cut off time for someone to come just to reschedule and now it rained and my entire basement is flooded. I could have had someone else here before the storms but I trusted Roto. Update: they just called to say someone was on their way, I explained the situation and they used it as an opportunity to upsell me more services! Getting someone else out here instead - you lost my business for life.
We are very pleased with the work done today by the Roto-Rooter professional.Thank you 😊
Do not waste your time with this company. They were supposed to come to my home between 8 and noon, they never showed up, they called my husband at 1:45 after he was already at work and he requested that they come sometime after 3:30 p.m. when I would be home and they said they would do that but then they never showed up. when I called them around 5 p.m. they claimed that they had already tried to contact us and they couldnt help us anymore and wanted to move our appointment two days out. the woman on the phone was extremely unprofessional and rude.
Called Saturday night about flooding in basement. They didnt call back until Sunday afternoon to reschedule me for Monday. I just bought my own drain auger and did it myself. Total job took about 1 hour.
Our downstairs plumbing was backing up and we had to call in a plumber. We decided to go with Roto-Rooter because of the trustworthy name. We were able to get an appointment very quickly. Our technician was Joe. He arrived promptly for our appointment and worked fast and efficiently - kept the area clean at all times. He was professional and very friendly. We are pleased with the service we received. Thanks for making an unpleasant situation easier to deal with! :)
Theyre fast and professional. Nathan was super nice. I would highly recommend.
The staff completing the work did a good job. However, we were deceived on pricing. We had a job that was going to be an insurance claim and the estimate provided on the % of the job that isnt typically going to be covered by the insurance company was significantly off. It was the difference between $500 and $2,500. The company chalked it up to the plumber doesnt really know that stuff. Which if this is the case, they shouldnt be the ones providing the estimates! Its a big surprise to agree to a project that is one price and then being stuck with a bill for 500% more. Additionally, they wouldnt even provide us with the breakdown of the bill, only would provide it to the insurance company. So we are expected to cover the cost without explanation of the variance in cost!?! Ridiculous way to run a business.
Great experience!! Submitted an online request for service and received a call from the scheduler at 7:30am and the technician was already on his way. When Wayne arrived was very pleasant and respectful of my home. I explained the situation and he gave me the suggested options with upfront cost. Once service started he even invited me to view the camera with him so we could determine the problem together. Not only did he leave my home as it was when he arrived but gave me a few pointers for maintenance on my pipes. If I ever need plumbing services again I will be going with Roto-rooter and requesting Wayne as my tech. Great experience from start to finish.
Excellent service. The storm drain in my basement was backed up so I called Roto-Rooter after hours on a Friday and was able to easily secure an appointment at the last minute for Saturday.The plumber, Mark, was right on time even though the roads were bad that morning. He was very professional and friendly. The problem was diagnosed quickly and explained to me very clearly.It didnt take him long to snake the lines and resolve the backup. Most importantly, the price matched his initial estimate, which was more than reasonable. No surprises there.I should also point out that he did a great care bringing his equipment in and out of my house and went above and beyond cleaning up after himself in the basement. It was quite a mess beforehand and there was no signs that any water had been down there when he left.Overall I would say this was an excellent experience. I will certainly contact Roto-Rooter for any plumbing issues I have in the future and I would recommend them anyone in need of plumbing services.
Matt (Tech #607) arrived promptly for the appointment. He quickly diagnosed the plumbing problem and shared with me the confirmation of the diagnosis. Without hesitation Matt obtained authorization to do the repairs and enlisted another tech (Conner) to assist. They were courteous, quickly and neat. Their efforts have set my parents at ease and stopped the devastating plumbing issues. Thank you Matt & Conner for your efforts.
Had a backed up sewer drain, and they were the only service in the area that could get out quickly and with the right tools for the job. I put in a request for an appointment online, and got a call right when they opened! The technician was out to my house within an hour and had the issue resolved.The customer service rep (Andy) who I spoke with on the phone was very courteous, polite, and helpful. The technician who came out (Scott) was fast, knowledgeable, and polite. I would definitely use their service again!
Technician was on time, professional, and did a great job. What more could you ask for
Top Notch Technician...Dikembe... Polite, Prompt, and VERY knowledgeable and Professional..
We had a service appt between 10 - 2. Nobody came between those hours, nobody called. We had to call them and was told they were behind and was able to find a plumber to help. Three more hours passed before we called back to be told, sorry we didnt call but we cant find a plumber today would you like to schedule tomorrow? Sir, we will NEVER use this company again for any services, thank you good bye!
Calling in to set up an appointment was a breeze, and they fit me in with a technician right away. My issue wasnt an emergency, so I was able to set something up that fit my schedule. The technician, Ronny, was nice and helpful, and was able to work with me to quote me a service that fit my problem (I needed a septic pump installed). He even waived a service charge that had apparently not been explained to me over the phone.After little more than an hour, he had installed my new pump and made sure it was working correctly. Roto-Rooter was a pleasure to work with for this plumbing issue, and Im sure I will be calling them again if I have any more.
Tim was our service person and has been incredibly helpful. Roto-Rooter was timely with regard to coming to assess our concerns, and scheduled another date to come do the repair. He worked efficiently and showed us what he was doing and why, and discussed maintenance and preventative measures with us prior to leaving. Would recommend these service to anyone and would definitely have Tim back with any future issues.
I had an excellent experience with Roto-Rooter, from the call for service to completion of the job. The service call assoicate was friendly and professional. All my questions were answered. I was informed I would be receiving a call about 30 minutes prior to the plumber arriving, which did indeed happen. When the plumber arrived, he introduced himself and shook my hand. I explained my issue, he checked out the sump pump and diagnosed the problem. He complete the service in approximately 45 minutes and left the area clean when done. Again it was an excellent experience overall.
Matt was my technician he diagnosed my plumbing problem and explained to me what needed to be done. Matt is very professional and informative. Called me when he got to my house and stayed in constant communication with me about the situation at my rental property. Matt was very efficient and did an exceptional job on resolving my Plumbing problem. Will definitely call rotor router again if I run into a plumbing problem and request Matt.I was very comfortable with his diagnosis of the problem and his resolution he was very efficient did an exceptional job first rate.
First of all, Roto Rooter was recommended to me by a business who uses them. When I made my appointment for service, the gentleman who took the call was very friendly and polite. Within two to three minutes my appointment was scheduled. When the service technician arrived, he introduced himself as I greeted him in the driveway. When I showed him where the problem was, which was a clogged basement drain, he explained what he would have to do and he promptly started the task. He was very friendly and helpful when I had questions. The problem was solved quickly, I paid my bill and he was on his merry way.Thanks Roto Rooter,Karen P. Jones
The business I work for had an urgent plumbing matter we needed addressed before urgent became emergency. The rep on the phone (Phillip) was courteous and quick, and the tech they dispatched (Dana) was just as courteous and efficient. Service arrived within 40 minutes and the issue was resolved less than an hour after I made the initial call!I was impressed with Roto-Rooters response time, service, and quality of customer care. Price was also reasonable, and coupon to cover cost of service call was easy to find on their website.Thank you!
I manage a Goldfish Swim School and called on Wednesday evening as we were having trouble with 2 of our toilets backing up regularly over the past few days. Columbus was promptly here on Thursday morning and I was first blown away by his overall demeanor. He was extremely courteous, knowledgeable, and carried himself with the utmost professionalism. Also, he was very easy to communicate with and listened intently at the problems we were having. Columbus also took the time to walk with me throughout the facility (inside and outside our building even!) so that he had a complete understanding of our facility and our other buildings tenants as we share the space with 3 other businesses. He also educated me on so many things from our building tying into the citys main line to showing me detailed video of what he discovered. Columbus was able to provide me and our schools owner very specific details of our problems and also presented a very proactive approach to ensure we can prevent backups. Finally, Columbus understood and was extremely sympathetic to our schools members and made sure that the work he was doing didnt interfere with our business and also took extreme caution, keeping our members safety in mind the entire time he was here. I would ABSOLUTELY recommend Columbus to anyone and would like to say, Kudos to Roto-Rooter for employing such a wonderful person! Thank you so much, Columbus!
Love the whole experience. Called on Monday, and they had an appointment available for Tuesday afternoon. I asked if I could do Wednesday morning to minimize my time out the office. He said sure and would ask the person to get there as close to 8 am as possible. I received a call around 8am to let me know the techs name and that he was on his was. Eddie (my tech) arrived around 8:30 and was super nice and very knowledgeable. Since I had just purchased the home two weeks earlier, he explained quite a few things before clearing my main and storm drains. He even let me know the recommended maintenance schedule. I was very scared that this might be an expensive plumbing problem, but Eddie was very nice and walked me through everything. Great experience.
Came to clear a clogged drain. Came and showed me the issue, suggested something I could do to prevent it in the future. Been using them as long as I have been in my house. Will continue to use them.
Called for a clogged drain. Not only did they NOT unclog the drain, they broke through the drain pipe, spilling water and sewage into the room below. While they pointed this out, THEY DID NOT CLEAN IT UP! They left standing water on the floor (above plaster ceilings), left me with a mess to clean up, and said they could have someone out in a couple days to look at replacing the drain pipe. And they still charged me. I wish Id never called them.
We had a drainage issue and thought it was a clogged corrugated pipe, but we were not sure. Eric G. (Tech #476) was outstanding. He was very diligent and was able to identify the exact point where the pipe was clogged which saved us from having to dig up the entire line and install a new one. Eric was efficient, ambitious, friendly and very easy to work with. Highly recommend him. His level of customer service was extraordinary.
We had an unforeseen sump pump back up in our newly built home. Our finished basement had a great deal of water soaking into the carpet and trim. The Roto Rooter team came out quickly and helped assess the damage. They were able to replace the pump, remove all damaged materials, and begin drying the basement out in a matter of HOURS!! The gentlemen that came to do the labor were beyond informative and friendly. They kept us notified of their progress and called in between service appointments. My husband and I were so pleased with their help that it made our nightmare much less upsetting. We actually became very calm and confident that this flood would be as though it never happened. We would gladly recommend Roto Rooter to anyone with a small or large plumbing issue. We will undoubtedly use them for all of our needs in the future. It was truly a great experience!
It was really great experience with having work done by Roto-Rooter. The guy was really help full and experienced, he finished all the work vert quickly and mainly well skilled. I was not expecting accurate time frame, but it was great he came in right time window given at the appointment time. My kitchen sink disposal was not working and he fixed it so neatly. I am looking forward to have all my home water problem to get fixed by Roto-Rooter.
We called because our floor drains were backing up into our basement. Columbus #472 (the tech that came to our house) was amazing. He explained everything multiple times in different ways so that my wife and I knew exactly what all our options were. He did the work exceptionally well, and walked me through every step, so I knew exactly why he was performing every service we were charged for. I definitely recommend this company, and especially Columbus.
Had a flooded basement from rain and a clogged line. Columbus was the technician that came, actually immediately cause I demanded it from the appt guy Andy. Columbus was so great, he was cheerful, kind to the situation, explained everything in detail and gave us a recommendation for jetting. We agreed with his suggestion and purchased the jetting. He worked hard to clean our aged old maple tree roots. I felt so comfortable with his experience and trusted him, so we asked him to do another job as well. Roto rooter will definitely be my go to plumber from now on.
I appreciated the advance notification of when the technician would arrive. Mr. Charlie arrived on time, was courteous throughout the entire visit. He gave clear explanation of each diagnostic step he was taking as well as educated me on the process. He truly made dealing with the plumbing issue less of a stressor and more like a bearable experience.
Technician was dispatched early AM following an online request the prior evening. He was friendly, neat and efficient. Highly recommended.
I was pleasantly surprised by the prompt response and the courtesy and manners shown by my technician. He was friendly, approachable, and although the experience of paying to have my drains snaked was not a delight, he was a delight to have working for me as the customer. He was and excellent plumber who knew what he was doing and shared his knowledge appropriately without being condescending. I would recommend him and Roto- Rooter to anyone in the Detroit area.
I really give them no stars. Terrible service, wayyyy overpriced. Caused another hole in my pipe called and tried to get fixed same day but tried to charge me more money. Terrible company .dont use them. Better plumber s out here.
I was having water back up in my wash room every time I washed and gurgling in my kitchen sink. It was determined that it was an isolated incident with just that one drain. The plumber was knowledgeable, courteous, and gave my a residential guarantee of six months for my main/branch lines. I always call Roto-Rooter. You can always rely on their knowledgeable team of associate plumbers and their dependable service!
Jason was amazing, he worked out a great deal for 3 new toilets and a leaky bathtub faucet. He made sure to inform me of any complications that incurred and what potentially could happen while he was at my home. Very informative and nice.The products that he suggested that we purchase are easy to clean and is more efficient to lower our water bill.
We had a tech named Willy come out for a plumbing issue and I couldn’t have asked for a more helpful person.
Dana Kuczynski, our Service Technician, was wonderful! We found him to be very polite, neat appearance, and very knowledgeable. We were very satisfied with the work done. He left the areas where he worked as neat as he found them. Explained everything he did. He made us aware of options available to save us money. We certainly would not hesitate to have him back should we need work done in the future. I gave a 4-star rating overall. The only reason I didnt give a 5-star rating was because the work was a bit pricey. But Dana and his work was certainly 5-star. Thank you for your service.
We were a bit anxious about calling any firm about a drain issue. We werent sure that we had a problem and were afraid of someone taking advantage of us. Our technician was Wayne and he was superb. He was courteous, knowledgeable and friendly. He explained the options and when we decided what to have done, he performed the work exactly as he said he would. He kept the area clean, did the work promised and we were extremely satisfied. He didnt over promise, nor did he use any scare tactics to get us to agree on the job.Wayne is a top notch representative of your company.
I had a very pleasant experience with Roto-Rooter. When I made an appointment, the service staff were very friendly and helpful. The technician, Charles Campbell, was very professional, kind and patient. He did a fantastic job, was very conscientious, and thorough. I am glad Charlie was sent to perform the work.I will recommend Roto-Rooter to anyone in need of their services.
Very educated and informative. No question went unanswered. No concerns. Will be using for other properties very soon.
Made an appointment on Sunday, but they called and said they were busy, and they rescheduled for the following day, from 9-3. At 3:40, they called and stated a technician could be there in half an hour.Once Mike did show up, he did an excellent job. Quick, efficient, hard-working, knowledgeable, friendly all describe him. He did his best to try to ensure our sink pipes were set up correctly - which is difficult because the previous owner did not have a decent plumber work on the house!Due to Mike, I am selecting very good.
What a wonderful service. I scheduled my appointment online and they were out the next day to repair my bathroom faucet. Mike was a pleasure to deal with. He explained the problem perfectly and completed the job in just a few hours. I would highly recommend, especially Mike!Great job guys!
First of all, let me make one quick blanket statement...WOW!I scheduled a last minute/emergency appointment quick and conveniently on their website. Within 5 minutes, I received an email telling me that someone would be in the area between 12pm and 4pm. Standard operations for any service call. I had the day off anyway so it didnt matter. Then, about an hour later, I received a phone call telling me that someone would be in the area within the hour (this was at 1pm). I missed the call, but the voicemail had a number to call back so I returned the call and they told me someone would be out a little later but not by much. So, at 1:30, I saw their van pull up and I opened the door to great the tech. He was very cordial and polite and I showed him straight to the basement. He presented himself very appropriately and professionally, asking me detailed questions and returning my questions with very solid answers. When he was finished, he cleaned up any mess he created (which wasnt much), offered to show me exactly what had happened and what he did to correct it. He didnt try to sell me on anything more, but did warn me that my neighborhood was old and very prone to such incidents.He thanked me for using Roto-Rooter, gave me my bill, presented me with a copy of the receipt and wished me a good day as he left.I will gladly use this company again because of their fast and friendly service, and their simple to use scheduling system online.
Mark W #453 came out to look at a drain that had backed up again. The original technician came out at the end of August. He took his time to diagnose the problem and fixed it with no additional costs. I really appreciated his professionalism, thoroughness, and great attitude. He was great to work with and I would definitely use Roto Rooter again because of him.
I had water backup in my basement floor drain when washing clothes, dishes and using the garbage disposal. I called roto-rooter and received same day service. The response time was great. The service tech was very thorough and provided preventative tips. My overall experience was great.
Its so reassuring to know Roto-Rooter is available 24/7, even holidays! Ive used them three times over the past couple of years and have been very happy with the speed of their response and the thoroughness of the service techs. Yesterday Wayne arrived within two hours of my call and was very courteous. He explained our problem and offered two solutions, one more thorough (costly) than the other. We chose to spend more money to resolve the problem on a long term basis. Wayne efficiently went to work and fixed us up. He was very careful to lay canvas tarps down and left no mess whatsoever. Thank you, Wayne! Job well done!
We had just moved into our new home and were already experiencing a major back up. Eric and Mark came in and were so kind. They not only fixed our problem quickly but also didnt try to hustle us into things we didnt need. My husband and I were extremely pleased with their professionalism. I would recommend roto-rooter to anybody experiencing problems. They were quick and efficient!
Really enjoyed my experience with Roto-Rooter. Called them the day after our newborn came home and thought I would have to wait at least a week for them but to my surprise they were out that same day. Our worker was fast! Came in and fixed our sink within 20 minutes. Didnt expect a $300 bill but it was definitely worth it. Any other fixes we need in the future I will always have Roto-Rooter out.
I cant say enough how happy I am with Roto Rooter. I knew that I had a problem with the sewer pipes leading out to the city line so when we had a slight back up on Sunday I knew the pipe had either collapsed or was totally blocked by roots. I knew I needed a company with a camera service. I called RR and Andy, who was very friendly and helpful, said they didnt have any openings that day but would schedule me for Monday. A few hours later he called back to say a plumber was freed up and could come out. Eric W. came out and snaked the pipe and put the camera down. The snake didnt work (no surprise) and the camera was useless in the water. We decided jetting was too high a risk and decided to have the pipes excavated the next day. They didnt charge me for the camera and reduced the price of the snake. Andy called promptly the next morning to let me know that the permits were being pulled (DTE had already been out) and the crew was on their way. Eric W. returned with a crew and they got the job done. Eric was WONDERFUL. Hes knowledgeable and kind, explained everything clearly. Every person on the crew was polite and friendly. They cleaned up great. The City inspector was wary that Id gotten a private contractor (vs a city contractor). He came out twice today to check the job out and told me that I got a fair price and they were not doing any unnecessary work and he was really impressed with their work and professionalism. I was very relieved. Great warranty. Would call them for work again anytime.
Darryl was very professional, knowledgeable and trustworthy. Roto-Rooter services are in good hands when you send him to do work.
I was not at home when we had a plumbing emergency, but Roto-Rooter happily provided plumbing services to my home with my mom there. When I called, customer service was exceptional--both quick and friendly. My mom said the plumber was friendly and helpful. He was thorough in both checking the problem and fixing it, and then providing very clear instructions for follow-up care. I am so impressed with Roto-Rooter. While Im not hoping for anymore plumbing emergencies, its comforting to know Ill get quality service with Roto-Rooter!
Buyer be warned. They try to get you for every penny. $40 just to give you an estimate, probably because they know their prices are outrageous. They sent James to our house and he wanted to charge 3 different jobs up to over $800! Just to snake the clean out drain in our basement. Made a big deal about how he had to remove the toilet and how he couldnt use the drain hole because it was too close to the wall. Needless to say it was $40 down the drain and I sent him on his way. He also had a sarcastic tone the entire time. He needs to work on his customer service. We called Paul C Scott and it was $500 cheaper with zero hassle. Great customer service too. No hidden fees either! Took less than a half hour and the drain is back to normal. Roto-Rooters plumber try to take advantage of customers who dont understand plumbing. Beware!
Roto Rooter came to my Dental Practice today to fix my plumbing and they were awesome!! I would definitely recommend Roto Rooter to any of my family and friends that have plumbing issues! Columbus was the best I would definitely want him to perform all of my plumbing needs! He was thorough when explaining the issues that we were having and definitely took care of any issues we did have without a hesitation!!!
We called RotoRooter at 9 pm and they were at our house the next morning. They told us what was needed to be done as well as what could wait but was recommended. They did the work quickly, left my kitchen sink area cleaner than they found it. What a great experience.
We recently had a major water main issue at a house we just moved into. I called Roto Rooter based on a google search and I’m so glad I did. Everyone I talked to from the initial call to the guys onsite were very friendly and helpful. They were prompt and flexible as our issue went from not so urgent to urgent. Tom was our main contact and he was awesome - he was easy to communicate with, understood that our issue required extra details for an insurance claim, easy to get ahold of, flexible as we went back and forth with booking time, etc. The work we had done required excavation in our yard and this work was done very well - we had no issues and the guys got the work done quickly so we could get our water back! It was a very stressful time for us and Tom and the Roto Rooter team really helped ease the stress with their knowledge, promptness and good work. Highly recommend!
Scheduled an appointment online late and night and they were there first thing in the morning the next day. Called them for a simple snake job but the problem turned out to be with the sewer line underneath the house (a very big job). The manager offered to put the cost of the snake towards the sewer line repair and they were able to come out 3 days later to do the work. Roto-Rooter is a little expensive but they get the job done fast and they get it done right. Would recommend to others.
Experienced a major drain blockage in the morning. Called Rotor-Rooter and Service Technician Blake L. arrived by noon. As no cleanout fitting was available, a second story toilet was remove to snake the drain system. Drain was successfully cleared and toilet reinstalled by 2 PM. Tech took great care in protecting carpet/walls as machine was taken to second floor bathroom. Completely satisfied with work and recommend this company.
Having a flushing issue before the holidays is a stressful situation but Roto Rooter was there to assist me.I contacted Roto-Rooter and was able to have service scheduled to take place the same day. Charlie came out, checked the situation and made a suggestion to replace the toilet. He came back the next day made the necessary repairs and installed a new Mansfield toilet. I was impressed by his explanation of what work was being done and how neat, tidy andclean he kept things in my bathroom.The customer service team was also caring and took an interest in making sure the work to be done would be handled promptly.I would not hesitate to contact Roto-Rooter for future plumbing relatedmatters.
Roto Rooter fixed the backed up cast iron pipes in our basement in no time at all. The service technician (Russ Tech #428) was timely, courteous, and professional. I would definitely recommend them to anyone with drain issues.
Roto-Rooters jingle isnt just catchy but its completely accurate as well. Quick, Professional and Friendly service are hallmarks of this well established company. Our Technician Tim went above and beyond to help completely repair our kitchen sink. Making sure the repair was not just complete, but done completely right.The price the company charges is fair, and while you may find cheaper plumbers / drain service companies, you will not be able to find a company as dedicated to customer satisfaction and job approval.It was very easy to make an appointment as well, as our issue happened after normal business hours it was a simple task to fill out the online form and the first thing in the morning our repair was handled. They responded with an email and a phone call, ensuring that all the bases were covered to make the repair as painless as possible.If you have plumbing issues, you know who to call to make the issues go down the drain.
Wayne arrived at our home before the appointment time. He was not only friendly but efficient. He not only diagnosed and fixed our drain problem but also did some additional work at no charge.He even had a cool tactical pen that I plan to add to my collection.Our total experience was positive and worth the price.
Had a series of different personnel help us with a flooded basement. They were quick to resolve the problem and get us back to as normal a life as possible. The water mitigation team was very helpful in explaining everything as they went and getting our basement clean and dry. The plumbers and excavators worked quickly to get pipes replaced same day. Overall pleasant experience and I would recommend them for anyone dealing with a similar situation.
I would highly recommend RotoRooter for your plumbing needs. We had a serious clog from our kitchen, the technician named A.J. #452 came out in a timely manner and knew exactly what to do for us. He brought in the equipment and took care of it. He also was Very informative on maintaining pipes. A very pleasant person.
Roto Rooter answered my call immediately, and got me on their schedule. I received a call an hour before the plumber was going to be at my house. The plumber arrived within the promised time window, and did a great job. This is probably the only time Ive hired a plumber where I didnt have to clean up after the plumber left. He did a great job making sure he left things the way they were before he arrived. He gave lots of helpful advice on how to avoid having this problem in the future. While I think Roto Rooter costs more than some other plumbers, it was worth it to me to not have to deal with the hassle that some of them bring.
6 month warranty and the service was good they informed us. elderly women they told the truth and fixed my floor drain. For reasonable price.
Our toilets werent flushing so we had our septic tank drained, found out it wasnt the only problem.So Roto-Rooter to the rescue!2 days later and 1,905.00 dollars later everything is good.We had some major problems, but not anymore.Everythings working beutifully and some things even better than before. The technician was very knowledgeable and friendly
Let me start by saying I had to leave my place of work early to catch the time frame provided by them. I then get to my house and wait.I call back to ask about a time they will be arriving because it’s close to closing time for them. I am then told they don’t have a tech for because of other priorities( so what am I chopped liver). I am then told everyone is a priority just not me right now!!!My point is this we work hard for our money and am trying to spend our MONEY on a service only to be thrown off to the side. Don’t ever use them they are a terrible company they don’t truly value the customer and they are not considerate of the customers time!!!I literally waited for 6 hrs only to call and be told I’m not important!!!! I will never ever use them again and will recommend that no one I’m Affiliated with ever use them and get their time wasted!!!!
Blake was helpful, informative & personable. I will definitely use this company again.
Willie out of Ann Arbor did an awesome job. Honestly, he went above and beyond.
Charlotte Jones . invoice 151284 . Today and on 5-24-17, Columbus tech 472 came out to my home and did my drain that was backing up. Columbus took the time to explain what was going on with my drain. He was very respectable to my house and to me. I can see that he cares about the customer getting the best service. Columbus represented Roto-Rooter with the best customer service. Thank You.
The service person was here on time, very pleasant, and reviewed the repairs I requested after he arrived. He gave me his opinion and the price to make the repairs. I was impressed with his work he cleaned up after himself explained the warranty for the work that was completed. I will be using Roto-Rooter again.
I had a great experience dealing with Roto Rooter after having my drain back up. I had called ACME sewer who came out and said they had snaked my drain but I was still having problems. Long story short they would not honor their guarantee and I called Roto Rooter. RR was professional and courteous and very knowledgeable about what they were doing. I hope I will not have to call them again but if I do I will not hesitate.
After having a back-up from the storm drain in my basement and pumping water out for seven days, I called Rotor-Rooter. I have had two other plumbers come to my home that told me the storm drain was no longer working. neither of them even attempted to snake the drain. The water was coming in around the perimeter of the house. I was told they would have to brake the floor, take the old drain out and it would cost a couple thousand dollars. Being on a fixed income, I thought I would have to give up my home because this was not the first time I had water in every room in the basement. It takes a lot of energy to clean-up water after a storm. Now I dont have to Dred checking my basement after an extremely heavy rain. Thank you Rotor Rooter
Roto_Rooter was fantastic. Day after christmas, with tons of family in town and staying at the house or basement toilet got backed up. They came right and fixed it in no time. Jake was fantastic, very personable and helpful in explaining what was going on. I would highly recommend him and the company for any of your issues. Thanks again for the quick and helpful service.
Ronald#605 was the most. He came in with confidence and commanded his professional abilities. He was sure of his self and the knowledge he held as a technician. That was reassuring as a new home owner with sewer back-up. The problem was resolved and he gave advice on how to ensure the resolution. Thanks Roto-Rooter and Ronald!!
We hired Roto-Rooter to do an entire sewer line replacement. Paid 4500 about 6-7 years ago. Their staff assured me that the new line is good for 50+ years and that the tree cannot get through it. Now its broken, we called and they pretended not to have our order. Told them would contact the city to ask why they did work without a permit. Suddenly they remembered then said they only guarantee for one year.Horrible services. Liars. Avoid these people. They do bad work and then they dont stand by it.
I would recommend them to anybody! Called, got a next day appointment. I was able to go to work. They called before the plumber was due at my house. I left work when they called and he showed up shortly after. Snaked my drain and water in basement drained!Joe was very nice, very professional and very much a pleasure to talk to.I called Roto-Rooter because someone at work recommended them and I am happy I did!
Nathan was great. Very helpful and explained the process very well.
The men were professional, generally speaking. The work was done well and the project manager kept things going well.
Chris was incredible- would highly recommend using Roto Rooter and especially Chris
We experienced a drain backup emergency, and Roto Rooter sent Jason to our house on a Sunday. He calmly and thoroughly triaged the situation and laid out the steps we could/should take to get things back to normal. He asked excellent questions and took the time to walk me through all the next-step details: the names of the other technicians who would be coming, approximately when they would arrive, and what they would do. He provided really helpful suggestions to help us get the most out of each service call. Jason also gave me his phone number in case we needed additional help coordinating services, or in the event someone didnt arrive. Through it all, he was friendly, knowledgeable, and professional. Im so grateful for his help, and for going above and beyond. I highly recommend his services!
It was very easy to schedule a visit by a plumber. After the first appointment, our plumber Tim came back the next day and completed all the work in only a few hours. It was a huge relief to get all our plumbing problems fixed so quickly, and he did a good job!
Our plumber Jeremy was AWESOME!!! He not only came in to fix what we originally scheduled to be fixed but he also fixed a couple other things that he saw needed some work. He was very nice and explained everything he was doing as he did it!! I am so grateful that he was on the job and we couldnt be more pleased! Thank you so much!
Recently moved into a new home. When i first moved in the plumber who attached a few items for me was not able to fix the sediment issues in my pipes. After a few months it became unbearable. My parents recommended Roto Rooter, and Tim came out. He did an amazing job at clearing my pipes. The first time in almost 6 months my bathroom sinks drain quickly and don’t over flow if i am washing my face. Thanks Tim!
First time user of Roto-Rooter and not the last. Excellent job, so glad I called. I had 3 sinks in my kitchen all backed up at one time. I tried drain cleaners and nothing worked. I was recommended to try Roto-Rooter by a friend. Best thing that could of happened. The plumber came within 2 hours after I called. My plumber was Pat Walsh and he couldnt of been nicer. So efficent, described the job procedure, the cost (they go by the job, not hourly) he was neat, and even gave me a 6 month guarentee on the job. I would recommend them to anyone in the Detroit area who needs help. I know I will surely use them again if needed.
I was having trouble in my basement, it was backing up black gunk. I called several companys and Roto-Rooter was the most reasonably priced and was able to come right away. The Technician Brandon #406 came out and tried to snake and use a camera and stated he was unable to get past 40ft. He stated that if we were to call back and let him come out and do a power wash and use the camera they would give us a discount on the bill. He also was very willing to come on a Sunday. He arrived in a timely manner and was very informative. He took us through all the steps he was doing and answered each and every question. He is a very polite and professional man. I would Highly recommend them, and if it is possible to ask for Brandon #406. Oh yeah and he saved us almost $200.00.
Terrible! Called at 9am due to a back up in our basement, got a call almost 3 hours later and was given an estimate of arrival for the tech of 45-60 minutes. We let them know we had to leave our house by 2 and were told that wasnt a problem. Once 1:30 hit and the tech still wasnt there I called and was told he would be another 20 minutes! The customer service rep was unapologetic and gave no reason as to why the tech was an hour+ late. So much for 24/7 help and good customer service! Now I am still stuck with a backed up basement.
Roto-Rooter came out next day, which was a Sunday, and didnt charge more! They fixed our drain problem right away. A little pricier than we thought, but we needed it fixed. The technician was friendly and professional. Would highly recommend!
First and foremost I should say that I knew very minimal about plumbing prior to the visit today from Roto Rooter. What I thought would be a routine toilet issue turned into a problem when we discovered that the valve that shuts water off to the toilet was not only broken, but the valve that turns the water off to my housing unit was as well. Charlie, the technician, walked me through the process of how and why we had to fix the different components of the house and was very helpful in describing the process that he used to do so from the cutting of pipes, replacing of valves, and the sodding of the new materials.During the process of fixing our house the visit was extremely professional, clean, and thought filled to ensure that no damage would happen to the house during the process. I feel now after the visit from Roto Rooter that I could adequately describe how to fix a similar problem to someone else and my knowledge bank on the plumbing world has grown tremendously.The work was done at a high quality, there was no leaks or spills during the entire visit and my house looks better than it did before the work was done. I would highly recommend Roto Rooter for any plumbing issue that arises in a household.
I would highly recommend hiring Roto-Rooter plumbing & drain service, they did a fantastic job. The technician we had come to our house was A.J. Gary, number 452. He was very respectful with giving us an estimate and figuring out what the problem was. He was also very polite with us. If anyone needs a plumbing or drain job done call Roto-Rooter! You will not regret it.
On Saturday night we realized we had a problem with our toilet being clogged and water going down the drain. I submitted a request for services and someone came out the next day (Sunday). Charlie came and explained to me not only the problem we had (Sanitary Trap in Basement caused the issues) but how we could go about regular maintenance for an issue like that. Not only was he thorough in making the necessary repairs but he was personable and understanding. In the future when/if I need services, Im not only going to contact Roto-Rooter but Im going to request Charlie. He and Roto-Rooter earned a new fan.
Eddie was professional and knowledgeable. He quickly got the drained opened up without any problems. The only problem is $265 for 30 minutes worth of work...they know they have you over a barrel and you gotta pay it so you can get water flowing in your house. The price is the only reason for not giving them 5 stars...$150 would be a reasonable price, $50 for the tech, $50 for the equipment, and $50 for the vehicle.
I have used Roto Rooter before and have always been happy...I just used them to unplug my Guest bedroom toilet, sink and bathtub with very happy results. Your plumber Charlie #425 was very friendly and professional. They gave me a 20 minute notice he was coming and arrived with booties on and even booties on the snake machine. I was impressed with the quickness and the cleanliness he left my guest bathroom with. And I know my guest will be very happy too!...........................................................Thanks Roto Rooter, Barry VanEngelen
Your technician Derrick, was on time. He located the main sewage trunk and went right to work. The experience for me was painless, I cant say the same for Derrick, pulling such large equipment around. He left no mess. I have never had such good work done in my home. I highly recommend Roto-Rooter.
Dana is a ROCKSTAR!!Our water heater went out and water was leaking from the heater for 6 hours when Dana arrived. Dana not only replaced our water heater, he explained what he was doing. Afterwards he gave us a full overview of our new water heater.The price tag was not cheap but very fair.I only wish the pandemic was over so we could share a cup of coffee to show Dana our gratitude. Thanks again Dana!!! You ROCK!!
Same day service call, almost last minute. Kyle showed up on time and did an outstanding job on explaining the services and options to address my slow drain problem.I was very impressed with the way he handled the job, I ended hydro washing the main drain out to the public and a very satisfied customer. Highly recommend this service !!
I had just moved in to a house and in the first week things were fine. The fun started when the washer, dish washer or even taking a shower caused water to back up into the house. I called many different plumbers and none could fit me in anywhere due to the high volume of calls everyone was receiving because of all the rain. When I called Roto-Rooter they were up front about the volume of calls they had but that they would put me on the list and set a time up for a technician to come out. I had them to my house 4 times in a three week span. The first technician that came out was very pleasant and informative every step of the way. When he left everything was fine, unfortunately within 3 days the line backed up again and I had to make another call to have them come out (thank you for the Residential Guarantee). When the technician was running late due to a problem at the job before me they called to let me know and apologized for the delay. When the same technician came out the second time he was still very pleasant and when he pulled roots out this time he took the time to explain all the possibilities and offered to have a person come out and take a look in my lines with a camera. The following day a technician came out and put the camera in my line and was surprised at how clean it was until we ran into a wall of roots. He explained different options I could take and the cost of each and every one of the options and left the decision to me. I took the option of having my line jetted (Roto-Rooter had the best prices believe me I called at least 6 other plumbers). When the gentlemen came out to jet the line they were very efficient and pleasant and once again they double checked their work by putting the camera in the line again. Thankfully I have no major damage to my lines and they gave me a rough estimate to have them come out and fix the bad spot in my line where the roots are getting in. Now I cannot tell you how frustrating it was to get into a new place with my kids (4) and not be able to use water for 3 weeks because it kept backing up but by choosing Roto-Rooter I knew every step of the way what was going on and how much it would cost me. Thank you to all the employees at Roto for making my experience such a pleasant one considering the situation. If in the future I have any more problems I know who I will call.I am going to pass on a piece of advice I received by one of the last technicians that came to my house. If you are purchasing a new house you may want to invest in having someone come out and put a camera through your lines because they can detect the roots or damage that may become a large expense or a big surprise when all of a sudden your line is backing up.
My technician, Joe, was very polite and got right to work cleaning the laundry/kitchen drain in my basement. He did a thorough job and was very pleasant to deal with. I would definitely call Roto Rooter again.
First let me state he raised price $500 after bathroom torn up on first floor. I have a handicap mother so I had to agree. We only have one bathroom on first floor. Did a decent job but hiked the price up $600 past estimate for no decent reason. Apparently plumbers make more than my doctor per hour. The place was left a mess that required two hours of clean up and my 80 year old cast iron tub has a big chip in it which will have to be professionally repaired. I had a contractor look at the job. He said it was worth max $1,500.00 for 5 hours of work. $2,200.00 is highway robbery. Plus, the $500.00 up charge was for $40.00 in parts. Im currently planning on asking for the up charge back. We will see what they say. I also had a two neighbors look at it and asked their plumbers what they thought of the bill. They said they wouldve done it for $1,300.00 to 1,700.00. I will write a review a day just to make me feel better. How is the chip to be repaired?
I used the online schedule process on Sunday night to schedule an appointment for Monday. Our plumber showed up within 20 minutes of calling us Monday afternoon. He was polite and knowledgeable about our drain clog. He had the drain operating perfectly within 40 minutes of arriving. He left us with clear, easy to follow advice about how to maintain our drain to avoid further problems.
Service technician Columbus (472) came out on time. He was very professional and courteous.My toilet was clogged, he had to remove it snake it. He explained everything also gave us lot of information how the house plumbing is set up. He also looked at the bathtub for no extra charge and explained how I can keep it from clogging. I will certainly call him again for any issues. I would also recommend that if you call roto-rooter ask for Columbus (472) by name. You will be satisfied with his service.
Mike (tech # 507) and Pat (tech # 512) were great! In addition to the entire team who came to our house. Everyone was professional and amicable the entire time and kept us informed of there progress. The work was done in a timely manner and with great expertise. I would definitely call them for future needs and recommend them to everyone we know. Thanks, April and Jenn!
We woke up to a terrible smell in our home. After some quick investigation we realized that our plumbing was backed up. Called Roto-rooter. Columbus shows up with a smile and got to work. He talked us through what he saw happening and in a couple hours our problem was fixed. Clean, fast professional service with a smile. Cant ask for anything more.
Even this week with hundreds of people needing plumbers, I was able to get service same day. Additionally, plumber was exceptionally friendly and did an excellent job in a short period of time. This was my second experience with Roto-Rooter and I am extremely pleased.
Was very satisfied with quick response . Joe provided explanation of variables of my drain problem , and explained 50-50 chance of success due to issue with my drain pipe coming off sump pump. Fortunately it went well , and I was thoroughly pleased with the service for the price . Kudos to Joe ! Will recommend Roto Rooter to friends .
We used Roto-Rooter for a Sewer Video Inspection prior to purchasing a new house, to ensure that the sewer lines were clear of tree roots and any other blockage.Our technician was very professional, friendly, and knowledgeable, and we found it very interesting and informative to watch the video feed, and have the technician explain everything to us as we went along. Luckily for us, the sewer lines were clear!
What I thought was a drain or plumbing problem turned out to be a very old, not-working garbage disposal problem. It had to be replaced and everything is working just fine now. Everything was left nice and clean and the plummer (Dana) was very professional, friendly and customer focused. The customer service department was provided really good service since my original appointment type was not what I needed and another service person had to be sent.
After a mishap in our 2nd floor bathroom, we had a Roto-Rooter plumber out to check the pipes in our kitchen He had to tear out part of the ceiling (it was already ruined) and determined that the pipes were not leaking. He checked the access door for the tub and that was o.k. too. It was worth the money to put my mind at ease. The plumber was very professional and friendly. Overall a very pleasant experience, given the circumstances.
I needed a plumber in Auburn Hills and was hesitant to call a plumber in Westland, but I am happy I did! I submitted an inquiry online and received a phone call the next morning to discuss my service request. I was able to schedule service for exactly when I needed, so that I could make sure I was home. As soon as a plumber became available they called me to give me a more accurate time of arrival. The plumber arrived 5 minutes early, so I was surprised when I received another phone call saying he was at the house but would wait for me to arrive. He was great and took his time to explain the potential problems and solutions. After giving him the ok to the option that worked for me, he worked quickly and professionally. He finished promptly and gave me a thorough explanation of exactly what the problem was that was causing my issue. I would not hesitate to contact Roto-Rooter Plumbing if I ever need Drain Service again in the future!
We have used this company more than once in our 1927 condo. Their tech, Mike is absolutely wonderful. He is polite and knows his plumbing. He fixed a problem with our toilet that no one else could figure out! I would use this company again.
I have been having a constant problem with my basement flooding almost every time it would rain. Called my personal plumber to fix the problem and $400 later the basement was still flooding. Too afraid to waste anymore money with my old plumber, I finally called roto rooter. Jermaile was our technician and he was very knowledgeable and helpful. He snaked our drain and checked the storm drains and the main drain for blockage and all was clear. He told us that we had a calcium build up and that we shouldnt have any more problems. We have a 6 month guarantee so we are very satisfied with the service that was provided.
Our experience with Roto-Rooter was excellent right from the beginning.We were treated with courtesy and a quick response time. All of the technicians were very knowledgeable. They completed the job in a very timely manner and cleaned up the property to my satisfaction. Many thanks Roto-rooter and your crew.
Technician was EXCELLENT! Patient with my questions, thorough with the work and quick, quick, quick! Roto-Rooter definitely helped me out of a jam and I would definitely recommend them to anyone who finds their basement drain backing up! Thanks Eddie!
My technician James, was extremely helpful. After the first technician showed up and his equipment wasnt working, James arrived within two hours and fixed my plumbing issues. And he was fun and funny to chat with. My invoice # 141990
I had roto rooter come out because I am selling my home and the buyer wanted the sewer inspected I called another company first and they werent able to get their camera through but James S came out and offered my to hydro jet my sewer and camera it for me. He was very confident that he could get his camera through after I hydro jetted the sewer. He answered all my questions confidently and you can tell he knew what he was doing. After he Hydro jetted he called me down and he inspected the pipe while I watched he was able to get the camera all the way through as well as recommend what I could do to help prevent this happening again five stars all the way. And if I ever have a problem I will definitely call them back
We had some water backing up from a floor drain in our basement and called Roto Rooter to address the issue. The tech that came out, Columbus, could not have been more courteous, professional and knowledgeable. He quickly diagnosed the problem - collapsed sewer line - and presented several different options moving forward. Due to restrictions with a third party sewer line warranty company, I was unable to have Roto Rooter do the repairs, but would have without hesitation.
My experience with Roto-Rooter was great. From Master Plumber Bill to Sal and his work crew they were professional and very proficient. I am Very happy with the job they did.
I Called Roto Rooter for a drain problem and they had a plumber (Wayne 402) out within 30 minutes. Wayne was very professional and took his time to explain everything he did to get our drain issue resolved. I would highly recommend Roto Rooter and will make sure to call them again any time I have an plumbing issue in the future. Thanks Wayne!!
We needed a plumber for a leaking toilet valve on a Sunday. Called Roto-Rooter and was told by a very courteous Andy that it would be two or three hours and he would call to let us know when the plumber was on his way. True to his word he called to tell us Charlie was on his way. Charlie Campbell was our plumber. He checked out the problem and gave us the complete price to fix the problem with no hidden surprises. He did a great job, and left the area cleaned up. He was so nice it was a pleasure to have him in our home. Next time we need a plumber we will call Roto-Rooter and ask for Charlie!
We had a standing water back-up at the basement floor drain. Roto-Rooter was called and came out within a couple of hours, diagnosed the issue, ran the power snake to clean out the drains, and found a problem with an old, stuck back-flow preventer. This was broken loose and good flow was subsequently restored. The technician worked efficiently and answered all our questioned in a friendly and respectful manner. Would have given Roto-Rooter five stars since the technician worked hard and cleaned up the mess afterwards so we have no complaints about the job. My only complaint was the cost which was much more than we expected but, since it had to be done, we have no right to complain.
They were very professional and jetted out the clogged drain. They explained everything about what they did.
Mike, Noah, Sean and Tylor were very professional and I highly recommend. 5 star! Helped us out of a big jam, holiday weekend sewer backup at my moms house. When other companies told us to wait until after the holiday weekend Roto-Rooter came to save the day! Thank you!
This was a 3 day experience. We were looking for a plumber in the Detroit area and chose Roto-Rooter. We had a possible plugged sewer line. Day one, Mike came out and gave us an honest opinion to wait until our Septic was pumped before getting the plugged sewer lines snaked. Day two we got the tank pumped but the sewer line still was plugged so we called and someone was to come out that day. No one came which was why Quality was downgraded to Very Good. Day 3 we were assured someone would come and Joe came and did an excellent job. Polite, informative and helpful. However, if service is advertised as Emergency Service Available 24/7, why did we have to wait another 24 hours to get service?
The service man was knowledgeable about plumbing, kept the area he worked in clean and was helpful diagnosing the problem. The crew that came out the next day to fix the problem explained in detail what they were doing. They were efficient and job was completed with city inspection in less than a day
Within three hours of calling Roto Rooter, Dana was on site. He was professional and thorough. He fixed our concern in less than half and hour, cleaned up, and was finished. We will be calling Roto again if we are ever in need of plumbing service!! Thanks!
We have 7 bathrooms in our building here at Laser Cutting Company & six of them started to back up along with the floor drains on Friday May 5th. 2017. Roto-Rooter responded within an hour. After power flushing the cleanout a break in the pipe was discovered using a 200 camera. The break was 150 away. Roto-Rooter gave us a quote Friday. Tuesday morning after they pulled permits & called miss-dig the work began. Within 4 hours our service was fully restored! Would I recommend Roto-Rooter? YOU BET!
Called Roto-Rooter on a Tuesday afternoon, 11/20 explaining that our drains had suddenly backed up. I needed service right away since I was preparing food for our Thanksgiving dinner which we were having our entire family over the next day, Wednesday. Within 45 minutes the service man, a life saver, was at the door and the problem was corrected within the same amount of time.Thanks for the quick response and great job!!The Phillips
People kept telling me to try fixing my clog myself and not call Roto-Rooter because theyre really expensive. After a week of drain products and snaking, I finally did call. They came out in a little over an hour, gave me a price, and then fixed the problem. I presented a coupon for $40 off and they took it off the bill. Eric was absolutely the kind of person youd want in your home.
On March 14th, I made a call to this company, some one showed up and charged me $100 dollars for just locating the drain position which is in my parking lot, and then he told me the 100 dollars would be weaved if I ordered their 1399 cleaning service, I agreed and he promised he will come back before 10 am on the next day and finish the job before my business open at 11:30 am and get paid.Then on March 15th, when I arrived my business, I was told the cleaning truck was left without any of the cleaning job was done.I called their office again and rescheduled another service on 22nd, Friday morning, I talked with a gentleman in their office and he promised they will get to my parking lot to do the job with a time window from 10 am to 2pm, I will be charged after their job is done. I said yes, but no one showed up, the same person who was here at the first time just called me saying their company has a policy for a credit card registration which no one ever asked me before. I had to make another phone call with the technician and the office in a conference call, the same person in office promised me again, he would discount the 100 dollars off, make the whole deal at 1300 even, also I can provide the payment when I see the cleaning truck in the parking lot. I was fine with that.But then today March 23rd, a van showed up around 10:00 am, different technician saying there is no truck coming within couple hours.....And I need to pay upfront...........Worst experience ever.
Our earlier experiences were nice (older gentlemen). This last experience was not good and it did not really resolve the issue. The person was more interested in the billing code and was always asking the supervisor. The sewer material was put in our shower without asking. He did not even clean up after we paid almost thousand bucks for this and mentioned the clean up crew tomorrow will clean it up.
The first time I called Roto-Rooter was in March of 2015 when the sewer line back up into my house. They came the same day, performed a drain cleaning and provided a warranty for six months. I thought the issue was resolved and gladly paid the $100 for the quick fix. Three months later the same issue occurred, thinking how well Roto-Rooter performed before I quickly called to get the fixed. They said that someone would be out that day and to sit tight. A few hours later I get a call saying they cant come today and will be around first thing in the morning. First thing in the morning was 11:30 am. When they arrive the technician is very nice and informative, after some investigation he finds that the sewage line is collapsed and that it will need fixed and will cost 4k. The landlord explains that she wants to shop around for a better price. This is where Roto-Rooter became hostile. Once it was known that we we were looking for a competitive price all civility went out the window. The technician said water could be put down the drain but not paper, he got in his truck and drove away. Five minutes later I flushed the toilet and the drains over flowed again. (the drains were just snaked and flowing before we told them we were going to shop around) My wife called the phone number on the top of the invoice and talked to Jeff. Jeff didnt care. When he said that the issues was the collapsed drain and they cant do anything, my wife responded with well no s***. Jeff hung up. I called back right away, and Jeff tried the same lines with me. After telling him how inappropriate it is to scold my wife and hang up, i explained the problem and asked to talk to the technician that was at my house. He said he would pass my message along and have him call. Hours later Jeff has not called back and a real plumber has come to fix the problem.tldr: Dont do business with a company that disrespects your family and doesnt allow you the customer to shop around for the best price. and dont trust Jeff
Being a single parental unit is hard especially when you have 4 boys. So my 18 month old flushed a ball down the toilet and nothing in my house worked. So I had to call a plumber. Roto rooter sent out James S. A very nice young man and within 2 hours had everything working again. He explained what he was doing and why. I will definitely be using their service again if the need arises
Total reviews rating 4.4
199 Reviews for Roto-Rooter Plumbing & Water Cleanup 2023:
Review №1
2022-03-30Chris was very knowledgeable and honest. He was very kind and explained everything in full detail. We had a clear understanding of what we needed done. Chris took the extra time to show us the parts he replaced and how the sump pump works. I would highly recommend Chris for your plumbing needs! One of the best experiences I have had with handyman services and companies! Thank you so much!!
Review №2
2022-04-11Russ was very personable and knowledgeable. Our toilets, tubs and sinks were not draining as they should. He walked us through everything he was doing. Their prices are not only reasonable, but they will not perform unnecessary work! I will make it a point to add Russ and Roto-Rooter to our list of trusted contractors. We are way beyond satisfied with the work that was performed and the level of service we received!
Review №3
2022-03-05Very professional and quick. Provided 6 month warranty.But man how expensive can things be. And this is not a reflection on the plumber who came and did the work. He is awesome. He also was upfront about the pricing - so complaint isnt about surprise either. I just had no choice. Even the phone customer service is good. No complaints.My feedback is only about pricing. Pricing seems equal to paying $350 per hour. If these guys were cheaper, it would be my go to place for everything. But right now I am not sure.
Review №4
2022-02-23Chris came to my house late after hours and cleared my sewer lines. He came back the following day to do additional work. He was absolutely fantastic! Informative, knowledgeable, professional and extremely pleasant. I would highly recommend him for any plumbing services.
Review №5
2022-02-07After an internal plumbing blockade caused a catastrophic basement flood, I called several local (Chesterfield) plumbers. Rotorooter was the only one who could help on short notice. There was SO MUCH to carry, dispose of, disinfect, repair etc - it was a disgusting huge job. Dorian Davis and his team were phenomenal! Extremely professional, efficient, informative, and overall a joy to meet! I hope we never have another need for their services again but if we do, they’re the ONLY ones I’d call.
Review №6
2022-02-10The team that came to do the job were very professional, courteous, and knowledgeable. They arrived on time and made sure to explain the problem and what my options were. When they completed the job , I can truly say that I was pleased and I would 💯 percent recommend their services.
Review №7
2022-06-30Our toilet backed up and caused our bathroom to flood. Al cleared the sewer and reinstalled our toilet he was very prompt and very professional just like last time. I love this location I made the mistake of calling a general number for Rotter Rooter when I needed them again and the experience was not the best; so my husband suggested I find my paperwork from last time and ask for the same person that’s exactly what we did! From now on we will deal with no one else:) These guys are the go to! Thank you guys so much!
Review №8
2022-03-29Called rotar rooter back in 2018 to clear our basement overflow drain and they did a great job. This time the techs only tried to clear it for an hour or so before telling us wed need to have our line dug up, which would be a minimum of $4800. Luckily we got a second opinion and the next company cleared the line within an hour.
Review №9
2022-04-25The Roto-Rooter team are HEROES! We were fortunate enough to use them for a flooded basement and pipe burst. They were incredibly attentive, worked super quickly, and got us set up with a brain new sewer line and dried-out basement in very little time. We feel so fortunate to have found them and will definitely use them again.
Review №10
2022-04-15Everyone I dealt with was very knowledgeable and courteous. I especially appreciated the technicians who came to take care of the water areas working with my doctor appointment schedule and making it possible for me to get to my appointments on time. They were the best. Give them a raise.