Rush Truck Centers Fontana

Address: 14490 Slover Ave, Fontana, CA 92337, United States
Phone: +1 909-574-1600
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping, Same-day delivery,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,

Category: Truck dealer, Insurance agency, Truck parts supplier, Truck rental agency, Truck repair shop, Used truck dealer
Rating: 3.3
Site: https://rushtruckcenters.com/locations/12010000-fontana
Worktime:
DayTime
Monday7 AM–12 AM
Tuesday7 AM–12 AM
Wednesday7 AM–12 AM
Thursday7 AM–12 AM
Friday7 AM–12 AM
Saturday7 AM–5 PM
SundayClosed



Name: J*** S*********
Date: 2024-06-28 01:03:03
Rating: 5
Comment: Fast and friendly!
Name: D** K****
Date: 2024-04-08 01:20:45
Rating: 5
Comment: Had my truck in for some electrical issues. The shop managers got my truck in the shop in the timeline, they stated. The work was completed in a timely manner, and they got me on my way.The customer service here was incredible. I had a problem related to my work, and Jacob and Renee were amazing at resolving the issue.
Name: R** M*****
Date: 2024-04-02 22:44:29
Rating: 4
Comment: Very friendly personnel, but theres no room for a trailer.If buying parts call, and get a quote first.
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Name: J*** E M*****
Date: 2024-03-14 04:23:28
Rating: 5
Comment: What I like from this place is open till midnight, and customer service is very professional, and you will find most of your needs
Name: J****** A*****
Date: 2024-03-06 20:14:38
Rating: 5
Comment: Close to every where, 100% satisfaction, thanks guys
Name: A***** R O*****
Date: 2024-02-16 15:49:06
Rating: 5
Comment: Fast friendly reliable
Name: C** B****
Date: 2024-02-12 01:47:34
Rating: 5
Comment: These guys are super friendly and always a great experience
Name: J**** L*
Date: 2023-12-13 16:29:06
Rating: 1
Comment: I found one of worthless place right here in Fontana because they took about 18 day for diagnostics and they haven’t found any issue ‘ my truck had a coolant problem so when I ask to check out they took another 6 days for paperwork so I would to say don’t buy packer cu peterbilt even doesn’t have good mechanics,lazy people
Name: r**** s*****
Date: 2023-11-29 00:41:35
Rating: 1
Comment: Even though I was their old customer, they sold me a truck with a lot of problems, one of the hundreds of problems in that truck was the presence of a lot of dog hair that could cause severe illness and asthma. And the sales person Bianca Kim, even though she knew about the matter, didnt tell me anything and sold the truck with a trick, and by doing so, she lost an old customer and many customers, and many other problems that cost about ten thousand dollars. It cost me money.
Name: S****
Date: 2023-11-22 01:57:54
Rating: 5
Comment: Great staff. My truck was ready and back on the road in just a couple days. I am thrilled with their service department
Name: P**** B*****
Date: 2023-11-01 16:11:17
Rating: 1
Comment: Cant get anyone on the phone to order parts. Gave up after 5 tries and called somewhere else.
Name: j******* c*****
Date: 2023-10-26 09:52:58
Rating: 4
Comment: Long wait times
Name: M**** S******
Date: 2023-10-24 21:46:07
Rating: 1
Comment: Customer comes last only person at the front counterVery bad service at parts departmentTakes up to 2Hrs just to get filterThey all take 15min break after each customer and when they feel like it they will take the next customer these place is one of the wrost services around theyre way other parts with better service and qualityLets see when they change there customer priority to first
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Name: F******** G*******
Date: 2023-10-12 15:08:22
Rating: 1
Comment: Worst place for any kind of service even for mechanical problems technicians suck here too took in a 389x with a loud rattle inside transmission got a call back and told its a normal thing with those trucks had to pull it out of there shop and take over to the real mechanics over at kenworth where they really do care about there customers & also before y’all reach out about calling your guys customer service line to make my next visit better even those people aren’t good at there job just simply don’t care I RECOMMEND you guys go on over to kenworth instead for any mechanical work you guys need
Name: p**** t*****
Date: 2023-09-14 19:56:53
Rating: 1
Comment: 30 minutes waiting, and desk workers just talking and ignoring customers, please managers do something about it, it’s always same
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Name: I**** L****
Date: 2023-09-14 16:38:18
Rating: 1
Comment: Worst service ever. Even after we purchased 2 new trucks there. They don’t fix what they are supposed to then if they do do something they leave it worst than when u took it in.
Name: M**** R********
Date: 2023-09-13 00:25:18
Rating: 1
Comment: Really bad customer service
Name: U****** O****
Date: 2023-09-05 14:59:32
Rating: 5
Comment: Great customer service and respectful 🙏🏻 👏
Name: P**** D******
Date: 2023-08-30 18:07:55
Rating: 1
Comment: Called in for parts told the guy exaction what part I needed he put it for will call. Over the road trucker parking is a problem for a Peterbilt 389 with a trailer but that’s fine no big deal was able to work around itWhen you go in they have a system where you pull a number again no problem after 30 minutes finally get called and the guy has the wrong part. I told that’s the wrong part. Then he wanted me to pull another number and wait another 30 minutes with my log book running all over a small bracket. Will avoid rush in Fontana at all costs. They just can’t get it right.
Name: T** I**
Date: 2023-08-25 15:43:24
Rating: 5
Comment: Parts manager John is very ethical and professional guy to work with. Impressed
Name: s***** a******
Date: 2023-08-22 18:55:42
Rating: 1
Comment: This place sucks it’s like this everyday. Same complaint and they don’t listen. It’s packed and they have one person at the parts counter. Just because they’re Peterbuild and there’s no other Peterbuild locations they take advantage of customers time, they don’t care about the customer if they would they’d hire more parts people.
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Name: M* I**********
Date: 2023-07-29 08:12:35
Rating: 5
Comment: Excellent dealer to buy from. Good deals and representatives.
Name: L*** Z*****
Date: 2023-07-20 23:20:08
Rating: 1
Comment: Takes on average 1 hour even if your parts are on will call I hate this place.
Name: A*** E*******
Date: 2023-06-30 19:05:41
Rating: 1
Comment: You know that DMV scene in the movie Zootopia?
Name: M***** G*******
Date: 2023-06-24 02:14:21
Rating: 4
Comment: Great people. Some Mechanics were very helpful and knowledgeable. Professional manager as well.
Name: V******* s****
Date: 2023-06-05 22:34:59
Rating: 1
Comment: Very rude services department,
Name: t*** g****
Date: 2023-06-05 22:33:42
Rating: 1
Comment: Super bad services, I never seen in my life that kind rude people, in service department
Name: A****** A*******
Date: 2023-05-19 19:31:12
Rating: 1
Comment: Horrible customer service, front counter guys are just walking around having personal conversations, and besides that, it comes to the point that they disappear for minutes. They come back, they type something on the computer, and then leave again,
Name: Z**** R****
Date: 2023-04-22 01:04:04
Rating: 3
Comment: Takes too long to fix.
Name: j** c*****
Date: 2023-03-28 07:12:05
Rating: 2
Comment: 50 minutes for ticket number 6 to be called to start parts transaction. Had all the parts i needed though
Name: K H***
Date: 2023-03-23 14:52:37
Rating: 5
Comment: My job requires me to come here to pick up and return parts for truck and trailer services.
Name: T J G*****
Date: 2023-03-01 19:58:59
Rating: 5
Comment: Order in advance by phone pay online Quick pick
Name: A****** T****
Date: 2023-02-21 14:00:34
Rating: 1
Comment: Better bring lunch, and maybe some dinner if you are going to this place to get any sort of parts. I called ahead and put an order for a window switch on the will call window. It took me 52 minutes to get to the front of the line, the another 14 minutes to get my part and get out of there. God forbid you need service while in Fontana. Might as well try fixing it yourself self, the shop is always 2-3 weeks out just to get truck in. Worse place, but same standards as any other shop in LA area.
Name: L**** F******
Date: 2023-02-10 08:31:08
Rating: 1
Comment: Felt like I was at the DMV. Take a number, service in about an hour.
Name: p****
Date: 2023-02-06 23:19:53
Rating: 1
Comment: I have worked with rush over 10years, however this rush it’s the worst dealer I have ever dealt with, from sales to service they thrived to be the worst, however it’s not the Rush corporation problem,because my most favorite dealer it’s also a Rush .
Name: I*** S*******
Date: 2023-02-01 13:19:47
Rating: 1
Comment: This is the worst dealer for parts! Staff is super Rude and have a very poor customer service! Would not recommended please go somewhere else
Name: H******
Date: 2022-12-24 00:25:07
Rating: 1
Comment: I wish I could give less than 1 star. I’m not sure which is worse; being lied to, the lack of knowledge, or the lack of communication they have amongst themselves and customers. Austin, in particular, has been caught in multiple lies to us about service and what is recommended. They kept our truck for over a week, with little to no updates. They would send a text update and when we would call them, they would say, “oh sorry for that, that text was a miscommunication and is not correct.”We dropped our truck off for a few things and when I called for an update, each employee told us something different every time, which should be embarrassing for them, considering they “pride” themselves in their work. They have nothing to be proud of at this Rush and you are talking to someone with very little knowledge on what is up to date with recommendations. If you can go to a different center, please find one with better service because this place is absolutely terrible.
Name: L***** G****
Date: 2022-10-06 16:44:24
Rating: 4
Comment: Updated review. Parts department has good customer service. Prices are what youd expect. Service has made some good changes. I noticed they send a customer satisfaction survey after work is complete and they respond. They also do automated emails with updates. Calls are also made. Work on truck hasnt taken as long either. Now seems like the cost matches the quality
Name: D***** Q******
Date: 2022-08-17 21:07:01
Rating: 5
Comment: Great service people there on the job
Name: E***** E****
Date: 2022-07-26 00:51:27
Rating: 3
Comment: They send you to Truck stop next door to park trailer $40 per day, cut off time is midnight before it rolls over. They have spots marked in back for trailers, full of junk. Dont answer phones. And said they close at 6.30, website says 9.
Name: S****** K****
Date: 2022-07-06 22:23:48
Rating: 1
Comment: Parts guy had no idea what I was talking about when needing a bolt!Even gave him a sample!
Name: D**** R********
Date: 2022-06-28 17:30:05
Rating: 5
Comment: Fast customer service in parts department
Name: C****** D*****
Date: 2022-05-28 04:23:11
Rating: 5
Comment: So you had a little taste of some personal stuff huh and double thought of the situation huh
Name: s**** r******
Date: 2022-05-27 19:24:02
Rating: 1
Comment: Albert at the part department is the rude guy
Name: W****** Z**********
Date: 2022-05-26 23:35:19
Rating: 4
Comment: Got what I needed, line was timely
Name: M********** D* L* C***
Date: 2022-05-26 22:20:28
Rating: 1
Comment: Kenworth is only 2 miles more north. Go there way faster customer service and better place in general. these reviews speak for themselves.
Name: M***** H*** (**************
Date: 2022-05-26 21:45:15
Rating: 2
Comment: Not open all day and evening and weekends. Trucks break down every day 24-7. Service shops should do the same.
Name: B***** M****
Date: 2022-05-12 16:02:10
Rating: 1
Comment: Always never fails to be a all day thing going here. I had number 78 they where in number 74 and it took 3 hours to get 2 bolt. The service here is extremely slow.
Name: l*** O****
Date: 2022-04-25 22:30:52
Rating: 1
Comment: No stars. Slow, high price, phones are not answer waste of time, order on will call or go to Inland
Name: v******
Date: 2022-03-31 06:12:13
Rating: 1
Comment: Customer service was terrible wouldnt come here again honestly right after I went to (traswest truck center) gotten far more better deals
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Name: M*** D******
Date: 2022-03-22 03:52:28
Rating: 5
Comment: Great place easy to get parts, staff was friendly and helpful!
Name: A*** V*****
Date: 2022-01-27 23:42:21
Rating: 4
Comment: Parts department is short in staff but they are highly knowledgeable. Huge Parts inventory of oem and aftermarket parts. They make up the long wait time with friendly customer service and very helpful front counter. Go see Josh there, hell help you out with all your needs.
Name: D******** d* p***** E* c********
Date: 2022-01-26 17:30:59
Rating: 5
Comment: Good prices and very good costumer services.
Name: R***** S********
Date: 2022-01-21 16:33:25
Rating: 4
Comment: Ive been here at Fontanas Rush Truck Center quite a few times now. Although the wait time is almost always over an hour to just get up to the counter to talk to a parts salesman, the sales personnel are always nice, helpful and very polite.
Name: P*** M*******
Date: 2022-01-19 01:03:21
Rating: 2
Comment: I cant believe the wait for parts and Will center. Worse than the DMV
Name: z***** x**
Date: 2022-01-15 22:53:14
Rating: 1
Comment: Very poor service they keep my truck for two weeks and charge me almost $1400,6hours for labor and others for parts.The key point is problem still there, warning light still on. But my driver already on the way to TX.When my driver came back,I went rush center again,report the problem still there,they checked the different code and charge me again!Then after I pick up, warning light on again!!I have no idea what they do.I paid for almost 2000$+,and problem still there,that’s funny.Also, two of the woman receptionist’s service are so bad. Honestly,the other two guys are nice.
Name: R*** J*****
Date: 2022-01-03 22:20:05
Rating: 3
Comment: Very very slow at the parts counter ...
Name: J*** M*******
Date: 2021-12-10 19:51:13
Rating: 5
Comment: Great selection for your classic Pete’s
Name: P****** G*******
Date: 2021-11-16 22:26:10
Rating: 1
Comment: Marked up parts cant believe their prices...insane!
Name: M***** B******
Date: 2021-10-30 19:19:59
Rating: 1
Comment: Wores place ever, waiting on line for parts, for more than 1 hour.
Name: J** T*********
Date: 2021-10-13 17:11:36
Rating: 1
Comment: Went to this place waited in line for about ten minutes the guy in front of me was called to the counter never ask him for a number I was next up would not pp me ask me for a number explained to him Ive been on line b4 anyone this guys came In the door no courtesy at all bad business
Name: M***** A*****
Date: 2021-10-03 04:57:18
Rating: 1
Comment: Very poor service they keep my truck for two weeks and charge me $3400For very poor work install sensors with one bolt heating shield not install properly clean filter and assume the wrong parts left all kind Of hoses top of filter not properly tied broke down in flagstaff AZ and they found all what Im writing a d they found the issue in a few hours so they order what the truck need it of course that cost me an other $5,000.85 but they fixed in day halfSo think about it before you take your truck there.
Name: R**** M******
Date: 2021-08-29 06:49:13
Rating: 3
Comment: This place is ok if you dont mind waiting in line for 40+mins. If you need parts make sure you call ahead and put them on will call. Will be much faster that way.
Name: J**** H******
Date: 2021-08-19 22:37:40
Rating: 1
Comment: Took my Volvo in for an alignment. The truck now pulls to the right and my steering wheel is clockwise to the right. They are refusing to fix their mistake. And they refused to fix my steering wheel due to an airbag. My steering wheel was completely straight when I came in. Now my truck is very unsafe. You guys are ridiculous what kinda diesel mechanics are you? Asked for a refund since they only made things worse and they are refusing a refund. Do not take your semi here for alignment unless you want more problems and more money to be spent.
Name: J** A****
Date: 2021-08-12 17:17:15
Rating: 1
Comment: Bill was $600.00 more than quote.Left with check engine light on, wasnt on when dropped off. They said we didnt do anything to it they charged an additional$188.00 to roll the truck into the bay.Then they didnt even have the courtesy to wipe the greasy hand prints off the hood.
Name: R***** B*******
Date: 2021-08-09 07:56:37
Rating: 2
Comment: These city truck center need to be 24hrs not banker hours. There service use go be great now ot all about the money . Then they said it was fixedI made it to kingman az to the petro. Were they are open 24hrs. Great job RUSH.
Name: E**** G****
Date: 2021-08-06 21:00:46
Rating: 1
Comment: Worst front desk service! 15 customers on regular, 2 or 3 workers. They take there time. More customers less workers. They take walk in customers faster then will calls.
Name: F******** A****
Date: 2021-07-19 03:48:54
Rating: 4
Comment: Waiting times are always longer that expected. Hopefully one day they can fix that.Update 07.2021Ownership response and seeing progress on customer service means a lot. I will change my review for 2 stars to 4 stars. Thank you!Keep on mind that I am only talking about parts department since I frequently buy parts there, others department I dont know.
Name: E**** G*******
Date: 2021-07-01 19:55:15
Rating: 1
Comment: Staff are great. But peterbilt parts system is to slow worse than the dmv... Make peterbilt your last resort.
Name: T***** C*******
Date: 2021-07-01 00:53:00
Rating: 4
Comment: Very busy have to take a number to get seen in parts but had what i needed
Name: J* T*****
Date: 2021-06-25 04:46:00
Rating: 1
Comment: Part Servies are so bad customer service, always are so slow, if you have a Cummins engine better go kenworth dealer for your part they know how to do fast professional service..., rush truck center need new mangers there, workers works slow motion ..
Name: T** H***
Date: 2021-06-24 11:50:32
Rating: 1
Comment: Terrible customer service. Went in to pickup my will call order, they didnt have my order pulled yet or the guy in front of me. I was there for over an hour and a half to pick up one thing. They had other guys playing on the computers and did not seem to care that the line was about 8 people behind me. People use will call so that there order is ready when they get there NOT to be pulled as they are standing there..
Name: E**** G*******
Date: 2021-06-22 19:07:16
Rating: 1
Comment: Horrible service slow slow slow will call couldnt be slower u have to know people to get in
Name: M****** B*****
Date: 2021-06-07 23:56:14
Rating: 3
Comment: When looking to purchase a new semi-truck the stock was very little but the salesman was helpful
Name: D*** T*******
Date: 2021-06-01 20:42:11
Rating: 5
Comment: They took good care of me as always.
Name: B***** R******
Date: 2021-05-20 01:12:24
Rating: 1
Comment: Terrible customer service! Spoke to parts manager Dan, if the way he treats customers is accepted by rush I will not being doing business with them again.
Name: Y**** O*****
Date: 2021-05-08 21:46:46
Rating: 1
Comment: Horrible Customer Service.. We drove 1 1/2 hours each way, to see a truck we had spoken to a sales representative over the phone asked for service hours at the FontanaLocation 14315 ValleyBlvd, Fontana CA 92335.When we arrived he was with a customer of which we waited over half an hour. We asked two other sales representatives, a man and lady if they could help and neither were willing to assist because we had spoken to a sales representative already over the phone and asked service hours.According to policy they cant help if you speak with someone. Instead they prefer to loose a potential customer and potential sale, which is what I asked if they were willing to do because they couldnt help. Both agreed and said the same, they couldnt help because thats the policy.Had never ever heard of such a thing, where a company is willing to loose a sale, when there are two free sales representatives that could have helped but wouldnt because we had already spoken to someone over the phone, just to ask for business hours.According to their corporate site:Expect more with Rush Truck Centers.For more than 50 years, Rush Truck Centers has been dedicated to exceeding customer expectations – with the values that guide our business, the solutions we offer, the brands we represent, our facilities and our exceptional customer service. We are committed to keeping our customers up and running. No one offers you more than Rush Truck Centers.None of this was fulfilled today, we expected the best customer service, instead received the worst customer service. We are extremely bothered and disappointed, we have reported to corporate as well.Therefore, if you are interested and speak with someone over the phone. When you arrived dont mentioned because if the sales representative is busy with another customer, you wont get helped at all.
Name: D**** T*****
Date: 2021-05-05 19:46:43
Rating: 3
Comment: The pick up parts on will call aways takes a long time. They need more will call people.
Name: P**** R********
Date: 2021-04-28 12:04:48
Rating: 5
Comment: Aok very well organized and elegant staff
Name: M**** W***
Date: 2021-03-27 20:57:23
Rating: 1
Comment: Stood in line for 45 minutes and there were still 7 others in front of me worst Pete I’ve ever been to
Name: D***** M******
Date: 2021-03-23 01:08:22
Rating: 5
Comment: Friendly staff, never had an Issue.
Name: R***** S*******
Date: 2021-03-14 01:20:51
Rating: 1
Comment: Slow. Counter people talk with each other way too much. Management problem
Name: D**** R***
Date: 2021-03-12 04:43:10
Rating: 5
Comment: Good people great service very helpful
Name: L*** C*****
Date: 2021-03-04 03:35:19
Rating: 3
Comment: They take too long to answer the phones and when they have someone new at the front desk in the parts department, there are other employees on their phones, instead of helping the new person to get customers out quickly. 🤔😤
Name: j******* h***
Date: 2021-02-25 23:09:47
Rating: 3
Comment: Staff is friendly and helpful, but pack your lunch it takes forever to get to the counter.
Name: T****** R****
Date: 2021-02-25 22:39:58
Rating: 3
Comment: The guys in the front desk are always helpful and polite but where you pay, the clerk takes way to much time and everything is important except charging you fast.
Name: J***** C*****
Date: 2021-02-05 15:42:42
Rating: 5
Comment: Mixed reviews here but gave 5 stars for the hell of it. Be warned, if your truck doesnt say Statewide on it, there is no priority. And that should have been quoted from the man in charge. Its peterbuilt, ya gotta love it!
Name: A* A****
Date: 2021-01-27 19:13:03
Rating: 3
Comment: Good place always have the parts I need. But like anything Pete really overpriced!!
Name: J********* D***********
Date: 2021-01-18 14:34:23
Rating: 1
Comment: What a joke these clowns are oh my god the worst costomer care ive ever freaking seen they need new management fast
Name: C**** C******
Date: 2021-01-13 10:47:13
Rating: 1
Comment: ANNOYED, AVOID THIS PLACE... THEY SCREWED MY TRUCK UP..., 48 HOURS FOR A PM SERVICE AND THEY DIDNT EVEN DO ALL OF IT
Name: C*** H********
Date: 2021-01-07 18:08:08
Rating: 4
Comment: The wait is long due to only 4 parts personnel but friendly people.
Name: G*******
Date: 2020-12-16 01:00:54
Rating: 4
Comment: Get ready for some delays in having your truck serviced
Name: s******* A*****
Date: 2020-12-14 20:58:51
Rating: 2
Comment: Waiting time is over one our every time I go this place they need to do something.
Name: J**** H********
Date: 2020-12-03 00:39:32
Rating: 1
Comment: They give you the warranty returns when ever they want, and so
Name: C**** L*****
Date: 2020-12-01 03:34:01
Rating: 1
Comment: Horrible place. Techs dont know what there doing and neither do the service writers or the service manager.. and way overpriced. Avoid at all cost... As a matter of fact avoid all rush dealers.. never buy a truck from them either
Name: H************* 5*
Date: 2020-11-30 20:42:17
Rating: 3
Comment: Line is always long but they had the parts in stock that I needed. Prices always seem overpriced but its a dealership.Had no issues. Overall was a good experience. I will be back
Name: J******* S****
Date: 2020-11-25 17:43:28
Rating: 4
Comment: Waiting period really worse most of the times at Parts department. Other than that staff is very helpful, expert and informative. Can pull the parts from just an pic or little detail.
Name: B**** S******
Date: 2020-11-20 22:13:40
Rating: 5
Comment: THEY ARE AWESOME FRIENDLY STAFF. GOOD Descents PRICES
Name: D**** D****
Date: 2020-11-14 22:01:26
Rating: 1
Comment: Super slow as usual. 2.5 hrs. Come on Peterbilt
Name: R****** A***
Date: 2020-11-13 05:44:49
Rating: 5
Comment: Great service Fast . And all the parts you need👍
Name: U****** U*****
Date: 2020-10-17 18:29:53
Rating: 1
Comment: All truck drivers do not wast your time going here for parts or service all the guys do is stand around taking there worth less and a wast of time rude staff your better off going to Inland kenworth for your parts better and friendly service your in and out in a matter of minutes this place is a disappointment and poorly managed to say the least
Name: C**** H*******
Date: 2020-10-05 00:12:14
Rating: 1
Comment: Wait time was to long to get my parts!! Counter people were knowledgeable that was the only good thing!!
Name: s****
Date: 2020-10-02 21:15:12
Rating: 1
Comment: Parts sale Wating to much, 2 salesman and 15 customer 2hours wating
Name: L*** T****
Date: 2020-09-26 04:19:34
Rating: 5
Comment: We love this place great costumer service.
Name: J*** B******
Date: 2020-09-20 16:43:16
Rating: 1
Comment: 2 or 3 people in parts in weekends. Is very bad. Waiting for 2 hours & up. Thats not good.
Name: B*** D***
Date: 2020-09-12 18:53:52
Rating: 2
Comment: Two days to even look at it. Dont bother trying to call to find out if they know what the codes are. It seemed the service desk people are just desk jockeys and know minimal about mechanics, codes, diagnosis, etc.
Name: U********
Date: 2020-09-02 23:33:00
Rating: 5
Comment: Always 5 star service.
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Name: J**** T*****
Date: 2020-09-02 17:10:49
Rating: 1
Comment: Slow service. Very expensive. Need to pay in a separate location of store before you can get your purchase.
Name: J**** D********
Date: 2020-08-23 01:03:39
Rating: 5
Comment: The woman that helped me at the will call counter was very helpful, knowledgeable, polite, and a great worker.
Name: S**** Z***
Date: 2020-08-20 14:27:21
Rating: 1
Comment: I usually bring my truck here for maintenance issues so I can spend down time waiting for it at home instead of a motel. Well after my current and ongoing problem, Im convinced that I will now avoid this place like the plague. I turned my truck in for maintenance on 8/10/2020. It is now 8/20/2020 and my truck is still not ready for pickup. These are the things I turned it in for:- Oil pan leaking (which they caused from last time I brought it in)- Washer fluid reservoir leaking at bottom mount bolt (makes me very suspicious that they removed the reservoir for some reason, then overtorqued the bolt during installation)- Intermittent check engine lightI think it was Wednesday, 8/12/2020, before they actually started to touch my truck. By Thursday evening, the engine tech was done diagnosing and sent an estimate to my company...but that was only for the engine work itself and not also the washer fluid reservoir. I asked them why they were sending an estimate without the reservoir included in it, and they said that the engine tech needs to complete their part of the diagnostic work first before a different tech who handles washer fluid reservoirs can even look at it. How stupid a process is this? On either Thursday night or Friday, I got an update saying they have all of the parts on hand that they need to complete the repair work. So, why did the repair work not get completed until yesterday (Wednesday, 8/19/2020)? They must enjoy wasting my time and having me not making a dime to earn a living and help support my family with, because it routinely takes the better part of a week for them to finish working on my truck for virtually everything - and Ive been here numerous times for service/maintenance.It is now Thursday, 8/20/2020, and my truck is STILL not ready for pickup. They completed all repair work yesterday, then road tested it yesterday afternoon. It failed the road test, which means the truck sat the rest of the evening and into this morning before somebody will even begin to figure out whats wrong now.
Name: C***** M******
Date: 2020-08-06 00:03:33
Rating: 1
Comment: Service is horrible coming to get parts here is like Going to the dmv.. They have no respect for the customer
Name: E****** Q*******
Date: 2020-07-27 17:36:51
Rating: 1
Comment: Be ready to waste some time, parts department have tons of customers only 2 employees they take forever, but on will call they have 3 or more people doing NOTHING, wonder why cant they help?
Name: s***** x*
Date: 2020-07-18 19:47:12
Rating: 2
Comment: I order a bumper gave me demaged one
Name: R**
Date: 2020-07-13 04:02:43
Rating: 5
Comment: Live unload, kind of messed up to position the 53 trailer around back, but very friendly staff, would definitely enjoy another delivery.👍👍 to their staff
Name: A******** D*****
Date: 2020-07-08 03:49:53
Rating: 4
Comment: Everyone in parts are pretty knowledgeable but service is a bit slow. Just the nature of the beast
Name: C****
Date: 2020-04-07 18:07:37
Rating: 1
Comment: Dont even know if my trucks fixed right now. Checked in to pickup my truck was told to wait upstairs and they delivered my truck leaving me stranded here. When I asked them why they delivered my truck they said they never got an email even though I checked in and said I was specifically here to pick that truck up.
Name: D****** B****
Date: 2020-03-11 16:41:00
Rating: 2
Comment: I checked in on Monday its Wednesday truck is still not in the shop I came in for a leaking wheel seal
Name: R***** S******
Date: 2020-02-29 21:25:04
Rating: 5
Comment: Very helpful and knowledgeable counter staff
Name: A* A********
Date: 2020-02-28 21:12:36
Rating: 5
Comment: 5 star today for Fontana Rush PartsI waited 47 mins for my number to be called.Very nice FOLKS knew exactly what parts i needed
Name: R****** N******
Date: 2020-02-24 22:05:19
Rating: 4
Comment: Nothing spectacular to say about this place dropped a rig for alignment quick & easy
Name: G**** P*****
Date: 2020-02-12 02:26:50
Rating: 5
Comment: This place is super busy. They told it would be the day to fix my truck but they got me back on the road before 5PM.
Name: L*** J*****
Date: 2020-02-08 02:05:06
Rating: 1
Comment: Worst place ever . Wait time 3 hours +. Bad customer service.
Name: B****** M*** (***********
Date: 2020-02-05 05:27:11
Rating: 5
Comment: Take a picture of your time slip and keep your receipt to show your boss. Your gonna be here a while, even if you do will call.
Name: J G
Date: 2020-01-28 18:06:14
Rating: 5
Comment: Went in for interview, parts driver job.Nice place, clean trucks out front. Sure does look like a great place to work for. Art looks like a great boss to have. Hopefully hear back from them.Thanks
Name: j**** m******
Date: 2020-01-25 01:52:33
Rating: 1
Comment: This place sometimes is good but today it really sucks, been here for an hour and only 1 person in front of me but it’s not moving, so it’s a miss and hit, too bad
Name: L******* L***
Date: 2020-01-18 00:13:40
Rating: 1
Comment: Try not to come here. They know you need parts no matter how long you have to wait. Everytime I come only 2 parts counter workers, often, even the will call takes long.
Name: m*** s****
Date: 2020-01-14 09:20:50
Rating: 1
Comment: Sucks at the parts department, takes forever
Name: k****** e******
Date: 2019-12-27 19:23:29
Rating: 1
Comment: Unfortunately people in sales department dont know how to use calender and reminder. Been waiting for 2 hours, with appointment. One of the sales rep told me to be there early in the morning, instead of afternoon or evening. They have no respect for customer time, and see you as a dollar sign only.
Name: M********** M**
Date: 2019-12-19 21:37:32
Rating: 1
Comment: Worst place ever i went in with oil leak speedometer off and kingpin after they charged me i left with a oil leak bad kingpin speedometer still off and low coolant and my oil pressure is going up to 100 pounds there are bolts missing my truck is worse than what it was when i droped it off and they kept it for 6 days this is the worst peterbilt shop there is they dont know anything there
Name: L****** Z*****
Date: 2019-12-18 20:53:39
Rating: 1
Comment: Parts Will Call stinks.no system at all.
Name: S***** N******
Date: 2019-12-04 00:13:53
Rating: 5
Comment: Realy hepful nice sales mens
Name: M****** D* O****
Date: 2019-12-03 20:29:54
Rating: 4
Comment: Dave the mechanic was very professional and polite. Dale was very knowledgeable and helpful.
Name: H**** A******
Date: 2019-11-20 18:59:13
Rating: 2
Comment: Very helpful, knowledgeable, and friendly staff at the parts counter.
Name: P*** T********
Date: 2019-11-13 22:54:45
Rating: 1
Comment: Stay away from this place, they will hold you hostage, 48 hours for an estimate that we havent received yet, will keep your truck for weeks for repairs, too bad they dont understand trucking that we need our trucks to make a living. All Rush dealerships are the same
Name: t** c**
Date: 2019-11-13 07:59:57
Rating: 4
Comment: Looked like a good place for truck repairs. One of our trucks was there. I was assigned to pick up one of our loaded trailers before closing and now Im on my way to a Walmart DC in Loveland,Co.
Name: C**** T***
Date: 2019-11-07 21:06:32
Rating: 1
Comment: Slower than DMV. Only 2 at front desk. Over 23 ppl waiting. This was ridiculous
Name: D**** W****
Date: 2019-10-29 15:32:56
Rating: 1
Comment: ALWAYS too long to wait. Never have an answer or est unless they charge first. Over priced. No discounts, military or otherwise for customers.
Name: k*** h*****
Date: 2019-10-22 21:26:48
Rating: 1
Comment: Waited in line for parts for 1/2 hrs- and line didnt advance. Went to Inland Kenworth, had my parts in less than 10 mins.
Name: B**** N
Date: 2019-10-07 19:23:41
Rating: 1
Comment: IF I WOULD GIVE IT ZERO, I WOULD, THE WORST DEALER EVER !!!...I called in the morning to order a part they give me the part number the will call number to come and pick it up, when i arrived to the parts department they give me anther number to wait for the will call ...i waited over 45 minutes to just pick up a part ...UNBELIEVABLE...this place is worse than DMV ....if you want to come here you better have your lunch with you ....this is just a part deportment...I can imagine whats like if you want to take your truck to service...you will not see your truck for week ...THE WORSE PLACE I EVER SEEN !!!! NEVER EVER EVER COME HERE AGAIN !!!! THIS PLACE NEED BETTER MANAGEMENT!!!
Name: B****** E****
Date: 2019-10-01 19:00:21
Rating: 1
Comment: Slow slow at parts counter, 15 people in the waiting area with 2 guys working the counter. I’ve been here for 40 min and I still have 9 more people to wait.
Name: R**** M*****
Date: 2019-08-07 18:37:52
Rating: 1
Comment: They never answer there phones and when they do, your put on hold for a long time and they answer and hang up on you ..Ive called them over and over and you get no one just the automated service that says all operators are busy, i have tried callibg them for over an hour with no luck i will never take my truck here again ....
Name: B***********
Date: 2019-07-11 17:03:53
Rating: 1
Comment: Worse place to buy truck parts moody over the counter representatives and will call counter as well waiting is worse than DMV
Photo
Name: R** D*****
Date: 2019-07-09 18:59:12
Rating: 5
Comment: In and out for my Will Call order. Jack Lopez and Bob Sanchez are two of the best in parts sales. Always very helpful.
Name: W*** I**
Date: 2019-06-21 23:54:53
Rating: 1
Comment: This is the WORST place to come to buy parts, theyre friendly BUT it takes least 1:30 hr to get serviced. They need to get more people for parts, its ridiculous wait for SO LONG to buy any part.
Name: C********
Date: 2019-06-10 11:36:41
Rating: 1
Comment: Slow...Slow... Slow... lack luster attitude for serving the customers. Especially will call counter. When you come into a parts area to purchase parts, you see almost everyone sitting on the floor or in the bench seat they have in that area. You definitely have an issue with serving your customers.
Name: T**** B******
Date: 2019-06-04 07:37:10
Rating: 5
Comment: Had the parts I needed at great prices
Name: J**** L****
Date: 2019-05-27 15:03:11
Rating: 1
Comment: This place is very slow. You first need to get a ticket to be called up Ive been to other parts places around the area and they dont have that system. You just walked up from a line and you wait and your on your way but thay insist on making the customers grab a ticket and wait to be called up plus the staff needs to work on customer service some of them have a bit of an attitude.
Name: J*** R s*******
Date: 2019-05-06 19:53:38
Rating: 1
Comment: Between the call center and the attendant at the parts counter nobody can ever get the right parts. Either their missing or they give you the wrong ones. It’s always 2-3 trips for a simple job
Name: J*** S****
Date: 2019-05-04 22:49:26
Rating: 5
Comment: Great paternity always good to customers
Name: L**** S****
Date: 2019-02-23 13:49:58
Rating: 1
Comment: They didnt do what i brought my truck in for they also shorted out my bunk heater and blew the fuse on the dash cluster it took them 4 days to take the def system off my truck to clean out the dpf
Name: L**** L***
Date: 2019-01-26 18:25:19
Rating: 1
Comment: That place is a joke. Take a number go to lunch come back and still wait an hour. - 5
Name: A***** S***
Date: 2019-01-21 20:12:27
Rating: 1
Comment: This place is super slow, takes you more then 30 minutes to get your parts!
Name: A***** B
Date: 2018-12-29 20:48:43
Rating: 3
Comment: I got what I needed for my truck but they were rude except when youre paying for the part the woman at the window was very nice and courteous.
Name: B* N*
Date: 2018-12-02 01:35:17
Rating: 4
Comment: Service is good but its a bit on the slow side. Prices are very competitive. The biggest plus is their location and quick access.
Name: M**** C********
Date: 2018-11-29 09:50:23
Rating: 1
Comment: I was there for interview but they made me wait 45 minutes at least to several times and never got interview
Name: N***** W***
Date: 2018-10-16 00:59:31
Rating: 3
Comment: Good staff and a lot of service bays fairly.quick turn around on repairs
Name: D****** H******
Date: 2018-10-14 06:04:44
Rating: 5
Comment: Great place for products and good place to work
Name: G** F***
Date: 2018-09-25 00:55:23
Rating: 5
Comment: Good place to get parts and service for your tractor and trailers. Employees are very helpful and professional.
Name: R***** R***
Date: 2018-09-04 13:23:04
Rating: 1
Comment: I took my truck here for repairs out of pure necessity in order to get my company truck back on the road.I wish I had demanded for a different repair shop since day one they have disrespected me by ignoring me as I tried to get some assistance for processing my repairs, except for Dale who treated me fairly. I tried to ask the shop counter CSR simply if they sold the plastic parking brake valve knobs, purely out of curiosity, while was waiting for my truck to be processed and he interrupted me mid-sentence and said, Stop right there. Were not open until 8am (it was exact 8am fyi) you need to go back over there and not disturb us. I responded, Im not trying to purchase anything Im just curious about if you sell-, and he cuts me off again saying, I dont care. Were not open and you need to go away. I walked away humiliated at his total lack of civility and common decency for someone else, especially an active customer in the repair shop. As I walked away he and multiple other register employees began to mock me and say, I bet hes not going to come back. HahahaI have reported this company to the BBB for their absolute horrible attitudes against their paying customers. I was also lied to about the estimated repair time saying that they will begin to look at the truck for repairs on Monday September 3rd. Monday was Labor day and they knew they wouldnt be open to inspect my truck, and now I have to stay an additional day in a hotel in a city/state Ive never been to before. All while losing out on hundreds of dollars of pay from this downtime. I have also reported this facility to the corporate office through the official complaint messaging system.
Name: r**** s******
Date: 2018-08-24 15:46:43
Rating: 1
Comment: Worst place to buy parts always one guy in front takes for ever ..
Name: D**** A*********
Date: 2018-07-18 16:25:58
Rating: 1
Comment: This message is for all truck drivers. Stay away from Joe (sales) Rush Truck Center, Fontana, CA.I bought my 2016 Peterbilt automation trans. from Joe as a dump truck. My salesman Joe the biggest liar ever told me that I had 100,000 miles or three years warranty on my transmission and differential. my truck has 99,000 miles and it’s not three years old . I called Fontana service department asked them if I’m covered under the warranty they said YES you are. After confirming my truck has warranty I took my truck to Fontana rush truck center mechanic shop. They confirmed that the differential is fried Brocken. After keeping my truck for 11 days they are telling me that the warranty is not covering and I have to pay $5600 for parts plus labor about $2700 becouse my truck is a dump truck.????Why did Joe not tell me this when I bought the truck.Be really careful from Joe He will sell his soul and his family to sell your truck is the most uneducated and the biggest liar ever I’ve met.Dear truck drivers we should put a stop to these liars and SCAM. I am going to hire a lawyer and take this case to court if you experienced any unfairness with trush truck center in Fontana California you can contact me your lawyers and get a Class action lawsuit Aginst rush truck center.
Name: N*** E*******
Date: 2018-07-06 03:37:06
Rating: 1
Comment: DO NOT COME HERE!!!horrible experience !! brought truck in to get a AC comperssor changed. I supplied the compressor all they had to do was change it. truck was in the bay for 2.5 hours, they billed me for 5 hours. when i questioned it service manger told me he would have charged me 8 hours and they were being nice lol ya ok.over $700 to change a compressor ? and they hooked up the lines on the compressor wrong!! So NO ac . but they had no time to fix that issue even though i was charged 5 full hours.Any compentent shop should know better then this.for those looking for a class action law suit please contact me. this is crazy !
Name: m*********
Date: 2018-07-05 18:51:53
Rating: 1
Comment: I shouldve looked at all the bad reviews before I decided to bring my truck here, it wouldve saved me thousands of dollars. This place is a rip off.they dont care about customer service. I am in the process of filing a lawsuit, due to there incompetents.
Name: F***** V********
Date: 2018-06-21 17:27:11
Rating: 1
Comment: Super slow service even when I WILL CALL an item, it still took 15-20 minutes to get out of there. If you have to wait for the counter then its worse then the DMV. Pick a number and Im sure your number wont be next for at least 10 numbers.
Name: E*** M* C****
Date: 2018-06-21 12:52:09
Rating: 5
Comment: Super busy there but they back up their work that was done
Name: o**** G*******
Date: 2018-05-09 04:53:28
Rating: 1
Comment: Poor staff. They give you attitudes and make you give them all the info to look for a part.
Name: T***** M*********
Date: 2018-05-06 01:12:03
Rating: 5
Comment: Check computer and fixed the problem there only one hour.
Name: R****** M*****
Date: 2018-04-26 20:39:24
Rating: 1
Comment: The shop foreman is disrespectful to customers. He was telling the kid that does write ups that he didnt care how long I had to wait, until he realized I was standing in the door looking at him. He looked me in the eye, his face got red, he shut up and quickly looked away. I got in my vehicle and left. This place will never get a dime of my money while he works there.
Name: B***** _**
Date: 2018-04-20 22:13:49
Rating: 1
Comment: This place sucks!!! They are slower than molasses and don’t give you ANY valuable information on your truck’s shop status. They made me walk across the street with arms full of stuff to pick up my truck when it was ready. I have a bad back and fibromyalgia. When I brought this to their attention they didn’t care in the least!!! I would rate this place a -5 stars if I could!!
Name: J*** G*******
Date: 2018-04-13 16:46:22
Rating: 5
Comment: Very good customer service very polite, friendly and very helpful never had a problem
Name: A****** I*****
Date: 2018-04-07 19:38:49
Rating: 5
Comment: Freightliner dealership is full of great people that are willing to help you out find the parts you need even if its not from them highly recommended.
Name: c******** b****
Date: 2018-03-17 02:42:02
Rating: 5
Comment: I tow trucks into here and they have good service
Name: E**** �*** S*******
Date: 2018-01-26 04:32:44
Rating: 3
Comment: They have peterbilt parts most of the time, but you are waiting there for some time. They usually only have two working the counter and sometimes one is helping the other, yeah there is a number machine but like I said you have to wait for your number.
Name: A** B******
Date: 2018-01-23 22:04:23
Rating: 1
Comment: Worst Pete Dealer in the world! I got a brand new Pete, before even to exit the gate had electric problem, they hold the truck for another 2 weeks and wanted to Bill me for it, a new 2018 Pete !? This people never heard about WARRANTY !?😡😡😡😡
Name: C* R*
Date: 2017-12-27 20:05:32
Rating: 1
Comment: Terrible place, poor customer service and the wait time on your truck is ridicules, be careful with overpriced repairs, they guess at your expense
Name: W** W******
Date: 2017-12-08 23:26:54
Rating: 1
Comment: BODY SHOP- ESTIMATOR- RAFAEL SANCHEZWORST CUSTOMER SERVICE EXPERIENCE EVER.THIS GUY HANGS UP THE CALL WHILE YOU ARE STILL SPEAKING WITH HIM OVER THE PHONE.THIS GUY SHOULD BE FIRED FROM THIS JOB.HE JUST LOST MY BUSINESS IN THE FUTURE.OHHH AND NOT TO MENTION THE SALES REP- HE JUST GIVES YOU THE COLD SHOULDER AND DO NOT KNOW THE FIRST THING ABOUT CUSTOMER SERVICE.IF YOU CAN AVOID GOING TO BUY A COMMERCIAL VEHICLE OR GET YOUR TRUCK FIXED IN THE BODY SHOP BE AWARE OF THERE LOW QUALITY STAFF.
Name: A***** S******** (*** C** S******** I****
Date: 2017-12-06 20:21:36
Rating: 1
Comment: Horrible service! Over 2 weeks with my truck and over $1k later truck still has the SAME check engine light on and truck still runs the same. Will never go back there again.
Name: R***** E*****
Date: 2017-10-26 23:57:43
Rating: 1
Comment: Buyer beware the service department is a jokethey cant fix any this over 10k spent and me truck is still doing the same thing dont use them
Name: M*** F**
Date: 2017-09-29 16:27:37
Rating: 2
Comment: I gave 2 stars just because the will call rapid part are very good, but dear godd dont buy here avoid as possible.
Name: R***** C*****
Date: 2017-09-23 00:50:18
Rating: 1
Comment: Poor service only one parts man for a bunch of customers, takes forever to get in and out.
Name: G***** H****
Date: 2017-09-18 05:13:01
Rating: 1
Comment: One start is too much for this place, I brought my truck here because it has excessive blow by & very low oil pressure that is shooting engine off, they replaced EGR valve & EGR cooler,and made me paid $5000,this was supposed to solve problems for sure, then I picked up truck but truck is still having same problem, in conclusion: they didnt do an enough inspection to find the real problem & now they say that what is causing very low oil pressure is metal in oil from damaged cam after I spend $5000 for nothing and that engine needs overhaul this is what they had to inform before I spend $5000, theyre professionals but in how to take money out of costumers, What a shame
Name: J**** A
Date: 2017-09-05 18:56:42
Rating: 1
Comment: Its ridiculously the waiting time to buy parts
Name: m****** t*******
Date: 2017-09-05 00:45:49
Rating: 5
Comment: If you need peterbuilt parts best place in fontana
Name: j*** s*****
Date: 2017-07-25 23:37:39
Rating: 1
Comment: Went to pick up my truck for.the.trird.time in two weeks for repairs. Was given tthe wrong keys and a ten minute dissertation on what was wrong.with.someone.elses.truck.45 minutes later after finding my.keys because they were missmarked I was on my way into rush hour traffic. Guess thats why they call it rush truck center. Am not happy in the least. If your truck can be repaired elsewhere, by all meams take it somewhere else.
Name: M****** M******
Date: 2017-07-14 04:46:17
Rating: 5
Comment: The People Are Awesome over there I would go back and let him do work on my truck and Shop there I think theyre beautiful California people
Name: R****** H***
Date: 2017-07-11 02:06:14
Rating: 1
Comment: This place is the worst truck repaire shop ever. They said my truck was ready I got in my truck and could not start it the batteries were dead. Really just believe it.
Name: c***** c*****
Date: 2017-06-15 03:24:02
Rating: 1
Comment: Terrible didnt even check my vehicle out yet 2 days unacceptable Peterbilt need to get their act together with customers truck.
Name: R***** B****
Date: 2017-06-06 02:42:39
Rating: 1
Comment: Horrible customer service! Fix the ac in the drivers room!
Name: H****** F****
Date: 2017-04-27 04:18:21
Rating: 1
Comment: Service Department Doesnt Know What There Doing They Couldnt Tell Me What Was Wrong With My Truck And Every Time I Called For A Update They Didnt Even Know What Was Going On &Jim From The Service Department Is Rude..
Name: R*** C******
Date: 2017-04-18 18:52:05
Rating: 1
Comment: They just talk about lunch all day. No work is done here
Name: C****** M*****
Date: 2017-01-23 15:32:25
Rating: 5
Comment: My truck dropped a valve in cylinder 6, broke the piston, transfered metal to cylinder 5, and broke the head. I had these guys just do a basic in frame on my engine. It was just pistons liners bearings head and 1 turbo. The service was awesome the work that was done was fantastic my truck has never ran this good sense Ive owned it and I thought that $18000 was more than fair.
Name: T***** L****
Date: 2016-11-09 19:29:48
Rating: 1
Comment: The slowest counter in Truck parts ever been coming here for 25yrs and doesnt change you can guarantee an hour wait
Name: J***** O********
Date: 2016-07-23 17:27:35
Rating: 1
Comment: It takes over one hour every time I go to buy parts for my truck, worst Rush Peterbilt I have been to.
Name: S** J***
Date: 2016-07-01 12:06:08
Rating: 1
Comment: This is the FAR WORST place to get your truck fixed. Truck shut down. Towed there. They had NO clue. Throw new starter, OK. Throw new batteries, OK. Replace DOSER, Really? Replace DPF, OMG. Labor to replace 4 batteries with 8 bolts is $280. WOW. Ripped me off for thousands. Save your money. Look for some other place. Will always RUN away from these people.
Name: A****** R********
Date: 2016-06-09 21:35:14
Rating: 1
Comment: Had to wait almost an hour to buy a can of spray paint
Name: S****** H***
Date: 2016-05-28 19:23:12
Rating: 1
Comment: The worst service Ive have ever had. Charged for repairs that were not done. When I pointed it out to the service writer he could not refund my money without his managers approval and of course he or she is out. Ill sum it up by saying if my truck were to break down in their driveway Id have it towed somewhere else. Ive tried two other rush dealerships.... Never again.👎👎👎👎👎
Name: B*** M******
Date: 2016-05-12 22:10:47
Rating: 1
Comment: LOOK AT ALL THESE BAD REVIEWS AND RUN AWAY FROM THIS PLACE ASAP!! DO NOT BRING YOUR TRUCK TO THIS PLACE UNLESS YOU WANNA BE LIED TO AND RIPPED OFF. My truck was towed here late Tuesday evening and was told it would not be looked at until the next day around noon because they where super busy. I called early morning the next day and asked them to NOT touch the truck because I would be taking it to another mechanic (Im from out of town so I researched the place and saw the horrible reviews!), they agreed. Once I showed up, they handed me a bill for $322 claiming they had taken a look at it AFTER I called and told them NOT to!!! They charged me 2 hrs of labor but did absolutely nothing!!!! I gave this place one star because it wouldnt let me give anything less.!!
Name: J*** F******
Date: 2015-05-19 17:59:46
Rating: 1
Comment: This place is so disorganized is comical.... I can write a detailed review but at the end of the day here is what is going to happen:-They will not communicate with you-It will take forever to get your truck back-In my case someone scratched my truck (brand new truck)-Everytime you call for an update on the truck they will have no idea what theyre talking about or what is really going on with your truckStay away if you can.... we were towed there for warranty, had no choice
Name: D***** L*****
Date: 2014-10-16 00:40:40
Rating: 2
Comment: I dropped my truck off for service on three items. They fixed 2 out of three, however they charged me 76 bucks for not repairing what should have been an easy it!They are slow and methodical about their repairs, but what should have been a 36 hour repair turned into 17 days!
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