Rushmore Loan Management Services

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Name: J***** V********
Date: 2024-04-02 18:34:11
Rating: 1
Comment: Stay as far away from this mortgage company as you can They don’t/won’t help you in any way and you’ll spend hrs on the phone just trying to rectify anything! I had the misfortune of being sold to them in the middle of a big insurance loss and it’s been a nightmareThey’re holding my insurance money hostage and I can’t repair my homeI have also now discovered they paid my taxes twice. NY Taxes so we’re not talking about couple of hundred $ either. I finally threatened to sue them, and pull all the $ out of the account that they were pulling the mortgage out of if they didn’t release me $ to start fixing my home before I lost my contractor! Then and only then did they finally send a small portion, enough to start the repairs on a 1/4 million $ claim…. Best part? They sold my mortgage promptly after doing so which was nothing but a blessing! The new mortgage company sent me more $ within 5 weeks! 5 weeks! Unbelievable…. All I can tell anyone is if you get sold to this company? Refinance a fast as you can THEY S&CK!

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Name: D*****
Date: 2024-03-07 01:46:15
Rating: 1
Comment: Rushmore is a company that services loans. Unfortunately, they are only interested in rushing you into foreclosure, and DO NOT help you as you get caught up, go through modification or other processes. This company basically gives up on you and assumes you will be foreclosed upon, and rushes your house to auction.This company refused to return my calls. They did not respond when I asked to be escalated to a manager. They continue to send out foreclosure notices even when you are paying on time. Their customer service is horrible. They are completely over the phone and do not allow email communications. They keep you on hold until the cows come home. Stay away if possible.

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Name: J***** W*****
Date: 2024-02-26 14:23:44
Rating: 1
Comment: Just changed over to this and have an emergency need taken care of. But they have their phone service set up to not allow a live representative to speak to! Bad customer service, one week and I dislike 👎

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Name: I*** B******
Date: 2024-02-21 16:59:10
Rating: 1
Comment: They took over servicing of my loan from Wells Fargo. They have to be the most incompetent financing agency ever. Wherever their call center representatives are answer from, they are difficult to understand and could not solve an issue to save their lives. I am very sick of having to call every 2 weeks because they keep sending my payments to undeposited funds instead of applying to the balance due.

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Name: D***** r********
Date: 2023-12-28 22:41:57
Rating: 1
Comment: This company should not be allowed to do business. They’re completely incompetent. Honestly, I don’t even know how they are allowed to be in business. They literally screw my clients closing. They wouldn’t give them a payoff even though their request came in weeks before closing and eventually we had to file a bankruptcy to stop to sell because Rushmore would not allow himadditional time, even though he was already on The Closing, these people are evil

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Name: e** o******
Date: 2023-11-23 05:25:28
Rating: 1
Comment: Useless !!! Simply useless!!! 20 mins for phone bots then 1 hour with customer care who are completely clueless or delibrately unhelpful. Impossible to get a payoff quote.Not recommended in the least.We have decided to simply pay off our mortgage due to the sheer horror of dealing with unresponsive enquiries.

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Name: K** s******
Date: 2023-10-30 14:51:59
Rating: 1
Comment: I wish there was an option for minus stars! Rushmore Loan Mgmt wasnt that great to begin with and now they have transferred their accounts to Rushmore Servicing which I cant say enough bad things about. Trying to get thru to a human is exasperating and when you do, its over seas and very hard to understand the person trying to help. Since my loan was transferred, I have had nothing but problems with the amounts being charged to me, supervisors saying they have fixed the issue, and supervisors saying they will call me back. This company should be shut down!!!!!!!!!!!!

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Name: K***** X*********
Date: 2023-10-19 19:27:23
Rating: 1
Comment: I only gave one star so I can post. There are no stars to give. No one works there...all you get when calling are automated options. And even though hours of operation are noted, Ive called and the message says The office is closed. This really seems like a sham situation. My grannys loan was discharged in a bk case, yet they (as debt collectors) still expect payment....CAN U SAY CLASS ACTION LAWSUIT??? According to Google, Terry L. Smith is the CEO of this shady business. [And for Christs sake, I cant even find a fax number!!)

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Name: L****** W*******
Date: 2023-09-28 15:26:31
Rating: 1
Comment: September 2023. This is the absolute worse establishment ive ever delt with. Im so grateful to be rid of this company. You will never have a conversation with anybody that actually has knowledge of your mortgage. Anytime ive called im on hold for well over an hour. This company has zero empathy for the average hard working american. They tell one Lie after another. They are more interested in foreclosing on your property then helping. Whomever is running this company should be embarressed. I wouldnt do business with this company ever again if my Mortgage was free. I repeat the worse ive ever had

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Name: T***** B***
Date: 2023-07-12 19:56:08
Rating: 1
Comment: Payoff department caused my sale to get delayed. Now getting letters that I am being charged for insurance even tho weve sent them proof multiple times.

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Name: T**** G**** (***** T** F**********
Date: 2023-07-05 11:40:29
Rating: 1
Comment: How can this company NOT be on some investigation T.V. show or at least checked by the Feds? After my Parents DIED, and the house was no longer in their name, I was still paying the loan off and could not recieve any help VIA the phone and the web site is not any help and the HOUSE is not even in my name.. Calling the number you get no help what so ever, emails not returned, web site is a joke. This loan has NEVER been late for payment EVER! Wells Fargo sold this sold and NEVER said a word to my Elderly Parents that are not longer with us and have passed, yet this folks do not care and they raised the payment with no communication what so ever. HOW CAN THESE FOLKS STILL BE OPERATING?? How can you have all these bad reviews and not respond to them what-so-ever..

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Name: J*** G*******
Date: 2023-06-30 20:23:11
Rating: 1
Comment: Worst customer service on earth. Automated system and then when you get someone, theyre clueless. They transfer you and still nothing. I wouldnt use them for anything, ever. Go somewhere else and save yourself a ton of un needed frustration.

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Name: D** R****
Date: 2023-05-25 22:07:59
Rating: 1
Comment: No way is anyone giving this company anything more than 1 star. Anyone doing so is a bot plain and simple. Horrible CS, hold times up to 30 minutes to speak with anyone. They use harassment and scare tactics to collect $$$. By far the most irresponsible, disrespectful and immoral company I have ever done business with. The mothers of all the employees must cry themselves to sleep each night wondering what they did wrong as a parent that made their children want to work for this horrible company.

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Name: J**** K****
Date: 2023-05-16 18:37:21
Rating: 1
Comment: MAY 2023 UPDATE: ONLY after 5 Months Rushmore move mortgage to Specialized Loan Servicing with a15 Day notice!! PLUS Rush never completed paperwork we submitted. With one exception, returned ANY communications, with them! THEY SIMPLY STINK!THEY ARE NOT BANKS! NO FDIC! No interest on escrow.Servicing companies. represent GREEDY INVESTORS, not you!1/23/2023-100% non-responsive to faxes correspondence and forms that were sent and we received on 12.16.22. Regarding loan changes. No phone calls have ever been returned no fax is aware of the responded to. Now I received a letter saying they didnt get the forms I sent and I have proof of delivery from USPS. In my opinion, these people absolutely suck.October 19, 2022, after receiving a notice from Rushmore I attempted to go online and set up my account which was transferred from truist bank in Georgia. 2 1/2 hours later I still was unable to get the account set up online. After three transfers and finally getting someone stateside, instead of the Philippines, I was able to get some answers to my questions. I am still not registered online and they sent the information to their IT people.Cannot get any worse than Truist already was! Disgusting money grabbing companies.

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Name: L*** O*****
Date: 2023-05-10 17:49:29
Rating: 1
Comment: The app has been down for over two months now and when I call customer service they say theyre closed. How do you expect me to pay my mortgage if you make it so difficult to do so?! Id give 0 stars if I could.

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Name: L****** H*****
Date: 2023-04-28 22:33:57
Rating: 5
Comment: I was impressed because the representative really listened to me and was able to research my payment history and find the mistake of applying the April payment to the principal in error and reverse it to payment by Tuesday. Thanks for listening

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Name: T****** B********
Date: 2023-04-19 23:33:58
Rating: 2
Comment: I received a very rude notice today that my insurance was going to expire and Rushmore was going to purchase homeowners insurance for me. I called to see what was happening as my insurance has been paid for the past 20 years via escrow disbursement . 15 min on the phone and the agent can’t find my account. I had to pull my federal taxes and get out my 1098 to give the agent my loan number. The agent had no idea why the policy wasn’t paid via my escrow and called my carrier to verify. Unfortunately the office was closed for the day. I was then told to go online and upload my insurance docs for verification. The agent was still on the phone with me when a asked a question about the website which she didn’t know the answer and told me to call my insurance agent in the morning and have my agent call Rushmore to verify and it had to be done first thing because it can take Rushmore 3-15 days to do “something” and I may be charged for insurance via Rushmore. WHAT THE GOD ALMIGHTY…… I paid Rushmore! Rushmore did NOT pay the insurance premium, but I’ll get right on that!!! Can you say REFI?

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Name: t*** S******
Date: 2023-04-18 16:57:01
Rating: 1
Comment: This company deserves zero stars honestly. Took 2 months to set up my account back in October and then wanted me to pay 3 payments at one time to come current on the loan. Then, after 6 months, I was transferred to a new servicer with no notification from Rushmore. They claim the letter got lost in the mail. Its crazy that mortgage servicing can just get shuffled around with no notification.

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Name: C**** B********
Date: 2023-04-12 00:06:00
Rating: 1
Comment: I have requested a 1098 several times. I still do not have one to file my taxes. Today the lady tells me she will email again that to me. I wait 10 minutes on the phone and it’s still not there. She also tells me she will send it by fedex and I will have it in 2 days! Taxes are due by the 15th. She stated that since I use gmail that it will take longer! It’s been four hours. My loan was serviced and bought by different company in December. I have that 1098 for the one month servicing with my current company. She told me to login on the Rushmore portal and I told her I already did that and since I’m no longer a customer I can’t get any information. Is this company a joke or what? Do not use them unfortunately I had no control as my first loan I had was amazing and it was sold out of my control. I am beyond frustrated!!!!!!

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Name: L****** /***********
Date: 2023-03-15 22:15:57
Rating: 1
Comment: Most of the representatives over the phone we talk to are rude and have no manners. I heard them talking to my mom and the talk over her while she’s talking and keep putting her on hold while she’s still talking. Same thing when they end the conversation she still talking and hang up on her. I won’t recommend this company to anyone hope they have standards to who they hire to represent their company.

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Name: C******* B
Date: 2023-03-02 19:21:51
Rating: 1
Comment: Horrible customer service with their escrow/insurance team. I thought changing home insurance plans would be a simple and normal transaction. Absolutely not! It was such a pain talking to their staff that clearly knew nothing about the process - kept putting me on hold or transferring me to the wrong team. They never updated my escrow for my insurance change after acknowledging receipt; premium was paid in full. So, I was essentially over-paying for a while. I complained in writing, with proof, and they just sold my loan immediately after.

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Name: L**** C******
Date: 2023-02-15 18:04:15
Rating: 1
Comment: I have had no problems with Rushmore and my mortgage, actually they have been very easy to deal with. The problem is that my home was hit by hurricane Ian and my insurance company sent my check to Rushmore, now Rushmore is holding my money that i need for repairs hostage! they have had my money for over 3 months, my home needs repairs and i cant get anyone to come fix anything until they get paid.Rushmore is a great mortgage company until you have a natural disaster and you need your insurance money........also who is making the interest on my money??

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Name: B L****
Date: 2023-02-14 18:19:43
Rating: 1
Comment: As of 14 Feb 23 11:50 am EST its pretty bad when you call every number and go through every option to simply ask for a payoff that you cant get anyone. Its in the middle of the day and every option that I select says that their offices are closed. Im guessing no one works to answer the phones. People are simply trying to get in contact with the business and no one is either working or not willing to pick up the phone. These are all the people I tried. Just letting everyone know that I had to call back each time to get the below listed information. So as you can see it took some time to get this information. MELCHORA SMITH IS THE ONLY PERSON WHO PICKED UP TODAY. She said she was going to get someone to call me back today Ill update, if that happens. Just a reminder this is the list I started tracking after I called 11 different people that didnt answer. So the last person on this list was person 22.DESTINY JOHNSON/EXT 5134 (FORECLOSURE)GREGORY JOHNSON/EXT 5260 (LOSS MITIGATION)MONICA JOHNSON/EXT 5134 (FORECLOSUR)ROSHANA JOHNSON/EXT 5179 (DEFAULT CREDIT)JOSHUA SMITH/EXT. 5048 (DIDNT HAVE A DEPT)MELCHORA SMITH/EXT. 5056 (AUDIT) PICKED UPSHUANA SMITH EXT 5120 (INSURANCE)ANGIE JACKSON EXT. 3741(UNKNOWN)DESTINY JACKSON EXT. 5185 (FORECLOSURE)DONALD JACKSON EXT. 5090 (LOAN ADMIN)SHENIKA JACKSON EXT. DIFFERENT PERSON PICKEP UPAND TRIED TO HELP ME. (LISAJOSEPH). SHE GOT ME IN TOUCHWITH THE RIGHT PERSON

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Name: K**** G*****
Date: 2023-02-07 09:35:01
Rating: 1
Comment: My total taxes and insurance for a year is approximately $9,000. They have kept $4117. Approximately for escrow and each month I pay an additional $757.0000 into escrow. O am I the process of filing complaints.

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Name: k*********
Date: 2023-02-02 18:12:15
Rating: 1
Comment: DONT TAKE ANY FOREBEARANCES!!! We have submitted 7 modifications - all denied, offered tens of thousands to assist with bringing us current. They refused to do a modification with us. They offered forbearances to us like candy as if they would work with us to get current. My husband is a veteran and they would rather see him on the street than to modify our loan.

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Name: R** W****
Date: 2023-01-26 20:23:24
Rating: 5
Comment: I spoke with Ivette an escaltion supervisor with Rushmore Loan Management Services group.She ranks a top tier and premier professional expert representative compared against many other firms I have talked with over the years.She was very direct asking pertinent questions about the facts with my personal circumstances. All presented in an easy to answer format... she was sincere to answer all my questions through an exceptional expert in dealing with passion beyond my exspectations.Ivette is an exceptional asset representing the Rushmore brand and reputation. All while being my Angel working to remedy the circumstances on my behalf.Ivette, you are an amazing person that has earned my respect and I strongly recommend her to anyone who is blessed to work with her,Robin W.

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Name: B***** B****
Date: 2023-01-26 15:44:48
Rating: 1
Comment: THE ABSOLUTE WORST! Customer service representatives are extremely rude and unknowledgeable. This company has truly been a nightmare to work with. Refinance and get away from this company!!

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Name: J*** S
Date: 2023-01-25 16:32:06
Rating: 1
Comment: Your loan managment team that works in tax is horrendous, they paid the wrong tax bill and three phone calls later still hasnt corrected the issue desptite 6 weeks going by. Ten Business Days is not 6 weeks. Your customer service is atrocious.

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Name: M******
Date: 2023-01-19 11:11:50
Rating: 1
Comment: Website is constantly down and automated telephone service is terrible. If you are able to sign in and have a question, the human responders just use preset responses that barely answer your question if at all. My two biggest problems were: they paid my insurance twice and increased my escrow requirements. It took 6 months to resolve. The other, when we sold our house, I was never reimbursed for the last months automatic payment we made despite being required to pay loan off in full prior to that payment. Now its tax season and I have been locked out of my account and cannot retrieve my 1098.

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Name: E*** L*
Date: 2023-01-18 21:32:33
Rating: 1
Comment: They always return the check I sent, it did 3 times. And I spoke to them, they took the payment through the phone. Then I got numerous people tried to take money from my account. It makes me feel that they did it on purpose. Possibly their system got hacked. It is worst to deal with them.

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Name: m*** b****
Date: 2022-12-23 00:48:07
Rating: 2
Comment: Rushmore had my loan for about three weeks before selling it to another company. During this time I had already set up my automatic payments so I called the customer service to make sure my first payment should still be paid to them and the response was it should be fine but I cant guarantee it. What does that even mean?!?!?! Its your job to let me know whether I should make my payment to you or the new company. What a horrible experience with this company in the short time we were with them.

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Name: I*** S********
Date: 2022-12-15 21:54:27
Rating: 1
Comment: DONT BUY PROPERTY FROM THEM THEY ARE UNETHICAL!!! This is a TERRIBLE company. It took them 3 months after they approved my modification which was a result of my mother dying, to update my account. Then they tell us we are 2 months behind and they only accept the full payment amount but they will take your money and just let it sit in the account. Thats sounds super illegal to say you wont accept those payments yet you do and just have the money sitting there. Ive worked for mortgage co.panies and none of them ever did that. They never have the correct information. Im over this company and will be seeking legal advice in regards to this shady company

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Name: t*** s****
Date: 2022-12-15 14:43:26
Rating: 1
Comment: Worst customer service they sold my loan after putting me in a plan that would allow me to make payments when I could. Got assistance for whole amount owed and sad I still owed the back dues. trying to figure out the new mortgage company.

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Name: B**** L*******
Date: 2022-12-05 22:39:21
Rating: 1
Comment: Worst customer service on the planet!Plan to literally wait for days on hold in their automated system. Someone may pick up and say let me transfer you and all they do is put you back in the automated loop.Someone should investigate. If this isnt criminal, it certainly should be! Maybe a class action lawsuit or something is needed to get them to be responsive to those whose loans they service? This should be illegal! ANSWER THE DAM PHONE!!!

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Name: A****** C******
Date: 2022-11-26 18:09:40
Rating: 5
Comment: I have been a client for just under 5 year. I have only had very accommodating service and Ive found the company to be very reliable, helpful and courteous. The interest rates only went up one time, which was great.

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Name: D* A**** T******** A**
Date: 2022-11-25 17:08:22
Rating: 1
Comment: The worst company😡😡😡, on the 29th of this month I am going to be left without home insurance because they have not paid, I have the whole morning trying to communicate with the Rushmore insurance department, when I was trying to explain to the sudden in Spanish the which is why Im upset I hung up on a rude person. Be careful when buying a house, companies sell your debt to companies like you are.😠😡

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Name: S***** E****
Date: 2022-11-22 19:37:26
Rating: 1
Comment: I havent been with Rushmore Loan Management Services not quite 2 years and Rushmore recently transferred my mortgage to another mortgage company. Recently Rushmore failed to pay my Home Owners Insurance on-time which caused my home owners insurance to expire which is ridiculous! They showed me that they are incapable of taking care of my mortgage responsibilities on my behalf!

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Name: T******
Date: 2022-11-06 04:39:38
Rating: 1
Comment: Even though they paid my old insurance company direct AND I sent them the new policy with my paid in full receipt, 2 months later I get a letter stating they are force placing insurance. Cant get them on the phone and sending a message just gets you the run around. HORRIBLE customer service!!! I will never use Embrace Home Loans again because of all the issues I have had with Rushmore Loan Management Services!

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Name: C**** T*******
Date: 2022-10-28 15:09:43
Rating: 1
Comment: My loan was bought by them after I refinanced through Embrace Home Loans. I have been fighting with them for the last two months to get my online profile to work so I can pay my mortgage. I have talked to them countless times and have been told over and over they will contact their IT/website department and call me back within a couple hours. I have not received a call back from them. In order to pay my mortgage I have to use the automated phone system which is a pain. Every time I talk to someone on the phone, it is apparent they are not a US based call center. Very disappointed in the service I have received.

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Name: c****** m*******
Date: 2022-10-26 13:33:42
Rating: 1
Comment: My mortgage was paid off in April of 2021. I have not received a satisfaction of mortgage as of this review. I have called and called many times but still no SOM. I dont know what to do. Customer service is polite but they are not solving my big issue.

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Name: s******* s******
Date: 2022-09-29 12:56:11
Rating: 1
Comment: Getting ahold of anybody is impossible. I call 3 times to get an agency directory and no other options, I call back a forth time and get to enter in my information, just for it to say theyre closed? Theyre open 8am Monday through Friday andi called at 9am, so the phone system doesnt even know when they open? What a joke

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Name: J** F*********
Date: 2022-09-09 17:54:29
Rating: 1
Comment: They are an awful company. There customers service is a joke, and if you want to talk to a manager you had better be available at a later time because they will not transfer you to one right away. I will never recommend this company to anyone!

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Name: S**** C***
Date: 2022-08-30 15:40:11
Rating: 4
Comment: I see a lot of bad reviews. Not the case for me. I spoke to representative David. He was very nice, professional and helpful. I have never had any issues with Rushmore. They Have always been great to deal with!

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Name: R****** P*******
Date: 2022-08-24 21:26:38
Rating: 1
Comment: I wish I could give negative stars. Its been almost two months since the loan was paid off and still no reconveyance for the the Partial Claim Deed of Trust. They should not be allowed to manage loans. Customer service is completely clueless, and the department that is supposed to be able to help are all talk and no action. Every person dealing with this company regarding my loan despises them. Me, my real estate broker, the escrow company, and the title company all have nothing but negative things to say about them. I am not surprised to see so many 1 star reviews.

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Name: W S
Date: 2022-08-23 20:39:40
Rating: 1
Comment: Rushmore requested documents which I emailed to them yet never received confirmation of receipt. I called and someone who sounded half asleep said something was received but I don’t know what. 😂Everyone out there who is unlucky enough to deal with this so called company beware!

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Name: P**** H****
Date: 2022-06-09 19:18:21
Rating: 1
Comment: We were not happy at all with Rushmore. My mortgage was made on auto pay. I was never late with a payment. Included in our payment was our home owner insurance and taxes. We sold our house a few weeks ago only to find out Rushmore had not paid our summer tax bill. Now we paid them in escrow to pay the taxes. So where did the money go?? I have called them I have emailed them and no response. So now I had to pay the taxes again so I could close on our house. I have never had a mortgage company treat their clients this bad. I WILL NEVER USE THEM OR RECOMMEND THEM TO ANYONE!!

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Name: C****** P**********
Date: 2022-05-04 20:49:22
Rating: 3
Comment: I was on hold for 15-20 mins then a guy came on who was rude and disrespectful. Hangs up the phone on me. I called back spoke to a lady who was nice and courteous and answered all my question. I believe her name is either Shavonne or Shavonna her time and patient was very appreciated. Because of her I was able to figured some stuff out. She is the only person I spoke with so far with good Public Relations.

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Name: D*** W*****
Date: 2022-03-22 21:49:56
Rating: 1
Comment: This company, Rushmore recommended GoodMortgage for me to get a equity loan for a piece of equipment I wanted. I’ve been in the process of acquiring a VA loan since 2/2/22.. I have met all the test and inspections and the loan was supposed to be done in 30-45 days at a locked rate starting 2/2/22. It’s not going to get done by this GoodMortgage com. Thanks Rushmore for the bad advice of who you thought I should do Buisness with. Shame on me for not looking up the reviews on GoodMortgage. They are pretty bad. Most of the reviews say RUN AWAY from this company🥵

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Name: S**** T*****
Date: 2022-03-04 22:45:36
Rating: 1
Comment: My mortgage was bought by rushmore from wells fargo 2 yrs ago. I have been trying to resolve an issue with hazard insurance charges on my escrow account placed by rushmore for over 1.5 years. My condo has a blanket policy in place; had faxed it, emailed it, certified mailed it to rushmore only to be told repeatedy it was never received and continued to be charged for their hazard insurance. Finally, over a year later, they confirmed receipt of the policy and claimed they credited, well first I was told the credit went towards the mortgage loan, then I was told it was credited to the escrow account, so not sure if there was a credit applied to either. The customer service reps were not able to show, verify with documentation, where the partial credit was applied. It is not visible in my online account docs/statements. I spent about 4 hours today working to settle this and still...no resolve. No supervisor, who apparently is the only one that can do something about this issue, is available because all of them are in a meeting...and no, I will not hold until they are out of their meeting. We are dealing with a huge investment, asset here. The time and energy I have spent in working to resolve this is unacceptable...for a partial credit bc apparently they did not receive the 2nd blanket condo policy doc...time to contact the BBB and move my mortgage to a competent and professional financial instituation. Any recomendations on that would be greatly appreciated!!! And thank you wells fargo for selling my mortgage to a financial anemic institution.

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Name: V**** C******
Date: 2022-03-02 23:07:40
Rating: 1
Comment: Absolutely horrible! They tell you what you want to hear and NEVER follow up as promised even when you are escalated to the Supervisor. My loan has a 4 year perfect history and all I need is a Subordination Agreement so I can complete the Refinance of my first mortgage which will save me $600 per month and I have been getting the run-a-round for a month! Many conversations and nothing but lies and excuses and misinformation! The decision makers HIDE behind an iron curtain that even the customer service Reps can not get through to them! 38 Years in the banking industry (Mortgage industry specifically - ironic!) and I have NEVER seen such a lack of service or accommodation or lack of regard for customer assistance!!!! Its disgraceful!! Im now trying to get through to the Presidents office to file a Presidential complaint to try to motivate SOMEONE that can get me what I need!****STAY AWAY FROM THIS COMPANY ****

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Name: S**** F
Date: 2022-02-07 22:41:17
Rating: 1
Comment: They sold my mortgage to another company, did not notify me via email or their secure messaging website. Only discovered this when payment was not withdrawn from my bank and then had to ask who the heck they sold the mortgage to because we were not contacted by that new company. Very unprofessional situation. Would never use them again.

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Name: E**** C
Date: 2022-02-02 15:27:46
Rating: 1
Comment: I would give this company 0 stars if I could. I never had any problems with the other mortgage companies that owned my loan taking a payment. I had trouble from the very first payment. They refused my money and even tried taking my house. I wouldnt stand for that and I got help from lawyers and other agencies to force them to take my money. Now they are selling it to another mortgage company, thank God!

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Name: R***** G****
Date: 2022-01-05 18:01:09
Rating: 1
Comment: Multiple attempts to receive documentation. It took days for follow up correspondence, and when it happened, the information provided was not accurate. Overall the service takes multiple phone calls to accomplish very simple tasks, very frustrating.

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Name: B H
Date: 2021-12-29 20:58:25
Rating: 1
Comment: If you can avoid using them, do so at all costs!!! Although they are slightly better than Wells Fargo (who sold our load to RLMS) that is not much of a comparison. Called in to try to get a payoff amount and was told that customer service couldnt calculate that, that was the payoff department, ok, fine transfer me to the payoff department then, I was told Sorry sir, that department does not accept phone calls. What a weasel way to do business. They will email me a payoff in the next 48 hours. Let me get this straight, I am trying to satisfy a debt I owe you but this is how you handle it? Guess this is how they weasel more money out of people. Disappointing, glad we refinanced to a local hometown bank that doesnt sell their mortgages to outfits like this. Will be glad to get out from underneath them!!!

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Name: S***** S*****
Date: 2021-12-29 00:44:58
Rating: 1
Comment: One of the worse “” management” companies. May I remind you Rushmore is NOT a Mortgage company!! They service mortgages for mortgage companies!! Once major mortgage companies sell your mortgage to them they manage. They are terrible!! Unprofessional! Greedy . Every time I send a payment in on my “” principle “” it comes up M.I.A . . Now I send this pay as a certified cashier check from a bank send it certified from USPS to sign for and they deliberately hold my check. To keep me from paying my principal down until you get a federal company involved!! Like the FTC or HUD or CFPB or BBB !! This Rushmore is the WORSE!!

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Name: L*** Z*****
Date: 2021-12-27 22:16:48
Rating: 1
Comment: My account was switch from the old lender to this company by the end of November and when I try to pay the month of December they dont accept me payment because the paper works was not ready. Today when I contact the automatic system said, I have a delay on my payment. When I talk with the rep. about the issue I lost my time because they not solve me about my delay, and this what happen, until today 12/27/2021 Im not received any bill or any documentation from this company. They want me pay the month without any bill or any documentation. The service is one the worst that I experienced. Im not recommended for nothing

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Name: M****** N*****
Date: 2021-12-14 12:30:07
Rating: 1
Comment: Switched my loan to another carrier. Said payment with new carrier started on the first then came back for another payment. I sent them there letter verifying what they said. Then dinged my credit lawsuit comin.

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Name: K****** H******
Date: 2021-11-21 13:21:09
Rating: 5
Comment: All of my experiences were very positive. Whenever i called customer service they were able to answer my questions immediately, and if they were not, they responded promptly once they researched the issue.Although I may have not always agreed with the answer I was confident that the rep was answering truthfully.I refinanced with an alternative lender because Rushmore was unable to eliminate my PMI on the FHA mortgage.

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Name: P***** F******
Date: 2021-11-13 00:12:59
Rating: 1
Comment: Trash. Trash. Trash. Incompetent. Had insurance claim for house fire. The checks are written to Rushmore and myself. Sent in all paperwork to get release of funds to pay contractor. 3 months later they still havent released funds. Theyve lied to me 10 times or so. Say Ill have an answer in days but take months. Months later say ok were just now sending to corporate for review. Fly by night garbage company. Best get a loan elsewhere. Ive been paying my mortgage for over 2 years for a house I cant use and they are costing a ton of money. Steer clear of this low grade trash company. Straight garbage.

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Name: Z*** D*****
Date: 2021-11-07 15:29:54
Rating: 1
Comment: Worst mortgage lender I have ever had. They messed up bank account numbers and would not help to figure it out. Instead I got a late mortgage payment on credit report. Ive also had insurance for 6 months and they continue to deny that I do and multiple emails showing them I do. They have officially bought there own insurance for my house and demand me to pay..

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Name: A*** I***
Date: 2021-11-02 15:52:22
Rating: 1
Comment: This management company is lost, they dont access for umbrella commercial loans (why service them?) every request they put the next rep doesnt see in a system correctly. Also watch they paying your taxes and penalties for their own mistakes with extra fees, the escrow break is not available and 1st they promise to mail and then fax and still waiting for them. Overall is hell, they do whatever they want . Terrible,

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Name: a** b******
Date: 2021-10-29 18:17:45
Rating: 5
Comment: My loan was sold to them and I was very nervous because they have quite a few negative reviews. BUT they have been great to work with. Very friendly, no hold times and when I needed something done with homeowner insurance they took care of it immediately!!Thank youAmy Strader

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Name: J*** M
Date: 2021-10-21 14:01:23
Rating: 1
Comment: *** WARNING ALERT *** Stay away from this GUISE of a Loan Company !They are a bunch of Scam Artist Who Prey on people who miss a payment and then try to STEAL YOUR HOUSE ! I Dont know how they stay in Business. There needs to be a Investigation and then a Class Action Law Suit against These SCUM BAGS. Wells Fargo Also needs to be looked at as they transferred a mortgage that we paid for 14 years and never missed a payment. Then they transferred the loan to Rushmorewho never let us make a payment. There Customer service Lies and never gives you a straight answer. *** YOU HAVE BEEN WARNED ***

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Name: N*** H****
Date: 2021-10-07 01:03:54
Rating: 1
Comment: I have a speech impediment, and an irrational fear of the phone. Most conversations are one sided, with me just listening. I will have a panic attack just thinking about calling someone I like. These people refuse to do business via any other means than the phone. Its 2021, we dont need to HEAR each other in order to have a conversation. They will not even respond to an email with an automated response to indicate they have received my email. Except for one time. It was not to the one that mattered. The one containing my personal, sensitive financial documents. I have been unable to make a payment for 6 months because of them. I finally got someone to chat with me via email and we were talking about making payments and suddenly she goes, I think theres been some miscommunication. Whens a good time to call? The next thing I get is a Covid forbearance approval. NEVER discussed forbearance. I have used the BBB during the initial application since I wasnt getting any information. Apparently, they needed evidence of hardship to process the initial application. They should have processed it under the Covid relief, but, because the previous provider told them that it was not Covid related, they chose to process it as a standard hardship. I sent them EVERYTHING they asked for in their application. They still needed evidence, but would not specify what evidence they needed other than what I had ALREADY SENT THEM.This company will send a dozen copies of the same letter within one week, but will not actually talk TO you. They talk at you.

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Name: M J
Date: 2021-09-28 05:08:02
Rating: 1
Comment: This is one of the worst companies I have ever come across. Please, please stay away. I was one of the unlucky people whose mortgage loan was sold to this company when I recently refinanced. I have had a nightmare of a time. They sent me a letter asking for proof of insurance for my home in August, I called them and gave them the information just a few days later, way before their deadline. They still went ahead and erroneously charged me for insurance claiming I never gave them proof of insurance. They went ahead against my knowledge and purchased a home insurance policy for my home and adjusted my mortgage payment. I called them for a SECOND time and begged to speak to a manager. After being transferred to a coupon hotline, then calling back and being on hold for more than an hour was finally able to get through. I gave the manager proof of insurance and told them this was MY SECOND TIME giving it to them, and I informed them I was purchasing a new home and moving all my insurances in a few weeks to a different company, but there would be no gaps in insurance ever for my home. The manager agreed, said he understood and informed me I would get my money back and my mortgage would go back to normal. Fast forward to now, nothing has happened. To top it off, the new insurance I changed to sent them a copy of my invoice which I paid already in full for a year and this company sent my new insurance company a payment! So now there are 2 payments on that insurance and Rushmore is charging me. They are absolutely clueless and an absolute nightmare to work with. I keep telling them, my INSURANCE has never been part of escrow, I HAVE ALWAYS had insurance and I HAVE ALWAYS PAID MY INSURANCE on that home and I have given you proof multiple times. To be completely honest I thought I was being pranked today. They kept trying to transfer me to the insurance department but their agents said it seemed he was able to be connected, but the insurance department couldnt hear him, so he gave me the number to call. So I call, and yeap, same thing, insurance department couldnt hear me, and they hung up, multiple times. Customer service is atrocious, spoke to them today and still no sight of resolution. I have wasted so much of my time and energy. I still cant believe they took out insurance on my house even after I presented them with proof of insurance TWICE. Then they went ahead and made a payment on my behalf, even though they werent supposed to act on my behalf, that insurance was fully paid for the whole year. I am disgusted by this company. Please, please please, stay away, this is not a professional company, this is the worst of the worst. I am frankly unsure if these people are con or scam artists.

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Name: A******* B***
Date: 2021-09-28 01:08:04
Rating: 1
Comment: Rushmore Loan Management Is Run By Liars! They Reported Us Late On Our Mortgage By Over 190 Days Even Though We Are 100% Paid Up And Refuse To Remove If From Our Credit Report! They Have Told Us They Will For Months Only To Lie About It And Never Follow Through. They Added $13,000.00 To Our Mortgage Debt On Our Credit Report Only And When We Asked Why Said “We Don’t Know Why? Dispute The Credit Report And We Will Back You Up” They Lied And Told The Credit Agency’s We Were Still Late 190+ Days And Wouldn’t Give An Answer To We’re The Extra $13,000 Came From. Credit Agencies Have Our Current Mortgage Statement Showing Us Right But Rushmore Is Fighting Us For No Reason! We Have To File A Lawsuit Now. Don’t Trust These Liars!!

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Name: L***** K*
Date: 2021-09-21 19:48:31
Rating: 2
Comment: Weighing out the pros and cons, I do not recommend Rushmore Loan Management Services and I do not believe that they conduct their business in a way that is for the customer.Cons: Where to I start?I have spent hours of my life I will never get back of phone time with this company.Their processes are unreasonable, example: I will be 2 payments behind, And on this date I will be able to bring my account current.Response: OH to avoid foreclosure (a bit extreme if you ask me) You will need to fill out an application, give us all of your financial information dating back 2 years and in 30 days we might approve a payment plan. OR, how about you dont pay anything and we modify, sure it will jack up your credit, etc etc....Their options for getting a customer on track are not in the best interest of the customer.THEY SOLD MY LOAN to a company that has no record of my previous payments and I am still on hold to which the call was escalated after 48 minutes because even that customer service representative apologetically explained that the entire account is in disarray, they just bought my loan 3 weeks ago.Pros:There are some good apples in the company which gave me some relief.Mobile and online account is easy to navigate.

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Name: t***** h***
Date: 2021-09-21 18:08:19
Rating: 4
Comment: Customer service was professional and easy to deal with. Only concern was when they took my loan they never notified my insurance causing me to pay double insurance at a outrageous price. Thank the Lord its all gonna be refunded I was told.

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Name: L***** G******
Date: 2021-09-14 21:05:40
Rating: 1
Comment: These people, who I have NEVER heard of, called and said I owe them a debt from 2017. I tried to tell this guy that it was some kind of mistake. He tried to push me into making a payment to settle this fake account. I told him I need info on how to dispute this claim because it is not on my credit report. At that point, he said “ so you refuse” and hung up. SCAM ALERT!

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Name: D****** R*****
Date: 2021-09-01 21:03:10
Rating: 1
Comment: This place has to be the WORST mortgage service group on the planet. You can never reach anyone. They never return phone calls. My mortgage was just transferred to these clowns. There should be standards for mortgage service companies. They need to be held accountable for their actions.Update: I was given two different sets of critical information on two different days by two different people. I can’t wait to be rid of this company. When you can reach them you are not given correct information. It’s appalling. This company needs to be investigated for their business practices.

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Name: A*** P***
Date: 2021-08-09 20:00:53
Rating: 1
Comment: Worst customer service Ive seen from all of the different mortgage companies my business works with. They will harass over mortgage changes, put all of the responsibility on the consumer, and offer no type of reliable customer service or even a person to speak too.

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Name: A***** J*******
Date: 2021-08-02 17:27:49
Rating: 1
Comment: Customer service is terrible. You are on hold hours on end, and even if you do request a call back, you never get one. Ive even tried sending emails which also go unanswered. Not my choice for a mortgage company, but my lender sold my mortgage to them to manage.

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Name: T**** L**
Date: 2021-07-29 16:43:29
Rating: 1
Comment: Im extremely disappointed with Rushmore. They were supposed to pay my property tax on my behalf BUT they forgot, which was found out when I received a reminder from tax collector and the amount has gone up by 20%. When I talked to their tax agent, I was told to make the payment by myself and they would refund the late fee. Unfortunately, after I made the payment as I was told and submitted the refund request, they rejected my request and asked me to talk to tax collector.NOT responsible, NOT accountable, NOT credible!!! If I could post this without giving a star I would.

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Name: T****** G**** (****
Date: 2021-07-28 15:30:15
Rating: 1
Comment: Rushmore made it impossible to get my pay-off statement in under 5 business days and is most likely going to cause me to miss having this essential document in time for the closing of this property. I had to call several times and email to get anyone to even agree to try to expedite getting me the pay-off document. My primary loan on this property was through SPS and I was able to get the pay-off document instantly on their website by pushing a button. I will never do business with Rushmore...not intentionally any way.

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Name: T** R***
Date: 2021-07-20 15:32:37
Rating: 1
Comment: I would have given them no stars if possible. There is not enough I can say about this company that would make it worthy of what kind of awful customer service I have had with them over the past year.It has taken me 8 months to get my taxes adjusted and they still cant get it correct. The county has called them two times, provided them with two stamped and signed letters and they still cant get it right. Every time they mess it up they have to do another study which ends up taking them 10 business days.Do not bank with Rushmore, do not give them your money, there is literally nothing you can do when they are at fault.

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Name: S******* L*****
Date: 2021-06-21 15:42:27
Rating: 1
Comment: This company is the worst at service and The best at harassment. Only had my loan for a year before finding and getting a refi.They call constantly even tho your payment is set up online and not late, today they sent a gentleman to serve me a delinquency letter....my loan has been paid off since May.ABSOLUTELY DISGUSTED, unfortunately my loan was sold to them worst experience ever.They treat you like they own you. Never again!

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Name: R**** S****
Date: 2021-05-19 00:48:03
Rating: 1
Comment: Mortgage went up 125% in 3 years under them. They cant count and screwed up my escrow... so naturally I should pay more because they cant do their jo . It was only for 12 months... 3 months later, it never went down. In fact it went up again. 6 years with embrace and no change. AVOID AT ALL COSTS! SELL OR REFINANCE THEY WILL STEAL YOUR MONEY!!!

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Name: R*** S****
Date: 2021-05-18 20:11:39
Rating: 2
Comment: I have been dealing with Rushmore Mortgage company and have seen an improvement in their service the last few months. I had a large hurricane insurance claim and the company they had this service contracted through gave me a lot of issues. The Rushmore Rep Nathan Daman has been there anytime I reached out to try and help. Today we have reached a point where it seems things will run smoothly. Rushmore is working to fix all issues for the customer.

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Name: J** T
Date: 2021-05-14 20:28:42
Rating: 1
Comment: Do not use them. STAY AWAY from this company!!!!!!. If you get stuck with this horrible loan company like I did. Refinance or sell your house immediately!! They never post payments. They talk to you like you’re trash. I have never seen anything like this company. I just sold my house because of them. 2 months after I went to settlement they put Foreclosure on my credit report. There should be a class action suit started with this company. Please believe me. Stay away from them.

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Name: S****** A*
Date: 2021-03-09 11:12:08
Rating: 1
Comment: Rushmore has been a good company up until this point. During the pandemic they explained that I could delay my loan payments while things are so difficult financially. Just got a call in January that I owe for six months of payments and they are due in two months! This was not explained up front. How are you supposed to make up six months of deferred payments? Very poor explanation of the process by the customer service reps. What appeared to be a good thing has ended up being very difficult.

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Name: L*** M*****
Date: 2021-02-15 15:10:38
Rating: 1
Comment: I cant imagine a more horrible experience than using Rushmore Loan Management Services. My HELOC was transferred to them, I subsequently used my HELOC balance through Rushmore, and then started paying off in sizeable amounts. One months payment was late by several weeks, due to my not knowing payment wasnt scheduled in their system. Because of the lateness, they suspended my ability to use the account for A YEAR! They said they sent me a letter, but I dont recall ever seeing. I went to use the funds again recently to transfer money to my primary bank and the check bounced due to the account suspension, with my primary bank threatening to close my account over the bounced check. The check had already cleared my bank and I moved some funds around, which created the need to move funds from elsewhere before I was in a major jam. Their website is horrible, they have no ability to transfer funds through their online portal (only by check), and they overdrew on my payments and had to refund me a significant amount. DO NOT USE THIS INSTITUTION!

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Name: W****** V***
Date: 2021-02-04 16:25:46
Rating: 1
Comment: I would leave 0 stars if I could. I switched loan companies and they still took out a payment after I switched. Then said they wouldn’t give me a full refund because my new loan didn’t pay escrow off correctly or something. Fine but then every time I called they told me my refund amount was different. The last time I called and told the guy that his response was “hate to say this but it’s been happening a lot” and that was it. Terrible company

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Name: l***** W*********
Date: 2021-02-01 22:49:03
Rating: 1
Comment: So far, not impressed. This is my FIRST month of my loan and they illegally and arbitrarily added an escrow account for $700. I sent them proof I had paid my taxes and my home insurance. Then 3 days later, sent them a copy of my closing disclosure where it says NO ESCROW. They said they still dont have the paperwork, cant find the paperwork, will take 2 days to see my fax from today (other fax sent Friday, 3 days ago which they saw) and they wont remove the escrow account until whoever researches it. From what others say, the promise they will not charge me or send me to collections might be a lie. Im not happy. In my letter I faxed, I told them they were not professional and it was not fostering a good relationship between them and me. Will see what pans out. Very frustrating.

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Name: L**** H*******
Date: 2021-01-08 23:32:15
Rating: 1
Comment: During this pandemic I found myself as many other people unemployed. Rushmore let us pay our loan a few days late as my UIB benefits didnt fall where they needed to. Now mind you Im not talking weeks or months but days. Then I see late charges and when I call to inquire they not only dont care, they wont reverse them. I explained I was told it would be for 4 months and they said nope only 2 and did not inform me otherwise. Just really sad during these hard times companies have to be so greedy and devoid of customer service. Rushmore is no exception!!!

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Name: A****** A* R***** (*********
Date: 2020-12-16 00:35:04
Rating: 1
Comment: Be careful. This company pushes you over the cliff. Their primary intention is to foreclose on the property. We were able to pay them off, but they returned the funds to the escrow company. Our loan matured 9/1/2020,, but the started collecting default interest since 7/1/2020. Not only that, but they are charging a bogus force placed insurance. They never answer the phone, but when they do, its just an answering service in India. Soo frustrated.

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Name: T** S******
Date: 2020-12-14 21:57:07
Rating: 1
Comment: This is the worst company ever! They illegally deferred my mortgage, without me asking or authorizing. They reported it to the credit reporting agencies, which has lowered my credit scores, causing my interest rates to increase on my other loans. I’ve been calling, emailing and messaging them for months in an attempt to get this corrected.I finally got them to start showing the correct information on their website, but still can not get them to report it correctly. They have the worst system. I call their number and they tell me to write an email asking them to fix the problem, which they then respond weeks later with a letter stating everything is correct. The letter says if I have any further questions, call their number. When I call the number, they say to write an email asking them to fix the problem, which they then respond weeks later with a letter stating everything is correct. The letter says if I have any further questions, call their number. I call their number and they tell me to write an email asking them to fix the problem, which they then respond weeks later with a letter stating everything is correct. The letter says if I have any further questions, call their number. When I call the number, they say to write an email asking them to fix the problem, which they then respond weeks later with a letter stating everything is correct. The letter says if I have any further questions, call their number.And so it goes, on and on in this endless cycle of calling, emailing, getting a letter, calling, emailing, getting a letter......Still nothing has been corrected and they are still reporting incorrectly.If you have the opportunity to NOT have a loan serviced by this company, GET OUT!! QUICK!!! Anyone but Rushmore Loan Mis-Management!!

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Name: K****
Date: 2020-12-09 23:23:21
Rating: 1
Comment: Their online system is very bad. Due to some issue their system keep remove your direct debit option once in a while, you have to go through lot a hell to put it back online and very painful. I had to end up cancelling the loan with company and move forward with other company. Do not recommend.

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Name: J*** P*******
Date: 2020-10-08 20:17:52
Rating: 1
Comment: Can I give them a 0 star? They have owed me money for nearly 30 days after drafting funds even though payments were not set up. They took this money after my mortgage was paid in full. Despite having a paid off mortgage, despite admitting that they mistakenly took the money, they refused to refund my money for 30 days. I had to place 4 phone calls a week and listened to helpless and powerless agents tell me that I would receive a call from a supervisor. They went as far as to say I would receive a call within 30 minutes. No call. I called the following week and am now told that a check was issued. Despite it being nearly 30 days old they sent it regular mail thus there is no way to track it. All this from a place that bought my mortgage from Bank of America.

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Name: t** y**
Date: 2020-09-05 01:18:53
Rating: 1
Comment: They make it so difficult to manage your loan. Requiring you to change a password every 6 months. Now they have changed the website. It looks exactly the same. Saying I need another user name and password. I have tried calling 3 times this week. They are always closed. They are a collection agency. So they probably want obstacles so people will mess up and they can collect all sorts of late fees and penalties. I had no choice but to take out my old WaMu checks and snail mail a payment. Also with a 2 year old payment coupon because they haven’t sent any. I keep hoping they will sell my loan but probably won’t.

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Name: J***** S***
Date: 2020-08-04 18:51:47
Rating: 1
Comment: The worst services ever. I cannot believe how this company is functioning and providing services. We requested a payoff letter in advance to our closing date. It was confirmed numerous times that this would be fulfilled two days prior to our closing date. On the day that the letter was due, I was notified that the request was never actually made. No one took full responsibility for this and I have wasted hours and hours a day trying to reach a manager. None of the agents had any answer and I was just being circled back and forth. I would give zero star if I could. DO NOT USE THEIR SERVICES.

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Name: G**** K***
Date: 2020-05-29 00:00:24
Rating: 1
Comment: This company is trying to use the pandemic to take peoples houses. I asked for a forbearance after losing all three jobs to the pandemic and was granted one, but I felt in my gut that I shouldnt trust them, so as soon as my stimulus check came in I payed up completely. Two weeks later, they are sending me a delinquency letter despite no prior later payments. Even though it is within their posted office hours they wont pick up their customer service line. Extremely shady.

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Name: B**** G***
Date: 2020-05-13 15:49:54
Rating: 1
Comment: Whenever there is an issue, which there seems to be many issues that they create, it is next to impossible to get ahold of someone. Once you finally do get ahold of someone you either can not hear them or can not understand them or both. Unfortunately my mortgage got bought by this company and it has been headaches ever since. I would suggest stay clear of Rushmore and if they appear to offer something better than another company, don’t fall for it- it will not be worth it in the end.

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Name: G* �****** H***
Date: 2020-04-25 20:19:57
Rating: 1
Comment: The moment my loan was taken over by these jokers they started to lie to me. Via payment method. Then how I wasn’t going to be delinquent as per federal law for the first 60 days of the transfer because they couldn’t except my payments… So immediately they started sending threatening letters I love how if I didn’t pay up right away they were going to foreclose on my house. I don’t trust him. Can’t wait for my creditor to find a more suitable company. I also assume part of their income has to do with the amount of paperwork they send after they lie to a customer. I have more than a ream of paper from them just to tell me a lie. On top of that, for the COVID-19 assistance it all has to be paid back the moment the states open back up according to the website. How is that helping people?

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Name: A**** K**
Date: 2020-04-22 19:25:29
Rating: 1
Comment: Rushmore Loan Management doesnt care about their customers at all. Were all going through a pandemic and the best option they could provide on our mortgage payments was that we didnt need to pay the mortgage for three months... except after the 3 months were over, we would have to pay the ENTIRE 3 months of mortgage and the interest on top of that. Theyre not even pausing on the interest accrual.If a family is having difficulty covering one month of mortgage payments, what makes you think theyre going to magically come up with three months worth of mortgage payments and pay it all off after that? Apparently its the best that they can do. Its tone-deaf, insensitive, and downright patronizing that they dont offer to work with their clients more. You would think there would be some leeway considering many people are having an extremely difficult time covering bills.Will definitely be refinancing after this. DO NOT sign up your mortgage with this company. Theres a lot of one star reviews on this company for a reason.

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Name: S**** T*****
Date: 2020-04-21 12:37:42
Rating: 1
Comment: My mortgage loan was transferred to this company and I have had nothing but problems with them. They incorrectly applied my payments making it look like I didnt make a payment that month, the app and online system is a joke, never working properly. And trying to resolve these issues takes an hour on hold, to finally get through to someone who barely speaks english. Terrible customer service. Avoid this company if you can.

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Name: L****** P******
Date: 2020-04-16 14:43:54
Rating: 1
Comment: My mortgage was sold to Rushmore just before Covid-19 closed my business. After clicking repeatedly on the same 3 links on their confusing and nearly worthless website, I called. I called for help a total of 6 times - totalling over 6 hours of my time. I was given 4 different options, asked to call another number or call at a later date each time.Finally, I got an email asking me to fill out an application if Covid-19 was hurting me financially. I filled out the application. Here I am a week later, with no response. The voice message only says to fill out the online application.The company is not helpful, doesnt communicate from within, and surely doesnt care about its customers.Ill wind up with ruined credit and homeless by the end of this, thanks to Rushmore.

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Name: E*** T******** G*****
Date: 2020-04-16 00:21:09
Rating: 1
Comment: This company is terrible and unethical. Do not use them for your loan and if they buy out an existing loan, refinance as soon as you can to get away from them. We have had two incidents of this company failing to send us the information we needed.1. When we tried to remove our PMI, they lied and told us we couldnt, even though under state law we could. When they were called out on this, they claimed they sent us the information we requested but they never did. We had to call them multiple times, and what should have taken less than a month took 3 months. During those 3 months, we continued having to pay the PMI, which resulted in close to $900 additional that we lost as a result of them moving slowly and not wanting to remove it.2. We are currently trying to refinance our loan and go with another loan company. Rushmore has been asked multiple times to send over the payoff amount so they can process the new loan -- by our broker, by the escrow company and by us at least twice. They claim to have faxed it or sent it, but it hasnt arrived. Its been over a month. The loan was supposed to close on April 13th, but because they have failed to get the payoff amount to the escrow company our broker has had to file 2 extensions (the second one we have to pay for). Each time we ask about it, they tell us that they sent the information. They have a letter in the file, but its never actually being sent. Thats the same trick they used when they wanted to stall us on the PMI.I am so fed up with this company. We are trying to refinance and get away from them and we cant even do that because they will not send the payoff amount.DO NOT EVER GO WITH THIS COMPANY. THEY ARE NEGLIGENT AND DOWNRIGHT CRIMINAL.

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Name: B**** W****
Date: 2020-03-27 22:17:58
Rating: 1
Comment: Honestly, it is a combination of the way this company operates as compared to how First Bank operated. Rushmore has had my loan for about a year now, and I have never been more miserable.I sent in an escrow difference check to my prior loan management service to keep my escrow down. Apparently that was never transferred and my escrow increased. Not really their fault, but you would think that being a loan management company, they would know what the workings of my escrow, and S.C. tax rates.Unfortunately, neither were the case. My escrow was increased, and now is being increased again because they could not calculate correctly and now my payment is going from manageable to unmanageable. It would not be a big deal, but I was already charged the overage that I already paid, and they still could not get it right.When billing comes, it is always delayed. I usually do not receive my bill until there are 5 days often times less left in the month. When I send in my payment, it often takes the processing center 2 weeks sometimes more to cash my check.Just utter disappointment all around and I would not wish this company on anyone.

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Name: p***** s****
Date: 2020-02-12 22:14:53
Rating: 4
Comment: Was a friendly lady to talk to. Will not know until end of this year. The company I we through to get the loan (titan Mortgage), I would not recommend and would use another 1 instead. Too many screwups during the whole process, also excess charges. You would not understand what I went through. Interest rates they could of done better with.

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Name: F******* B******
Date: 2020-01-04 13:20:28
Rating: 5
Comment: The agent I worked with was very courteous and gave me the information I needed to get. She also directed me to where I could resource forms. My only complaint was I wasn’t able to directly text them with any future questions. But overall I was satisfied.

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Name: M*** S*****
Date: 2019-12-30 16:54:00
Rating: 1
Comment: Not good. Bank sent a payment and Rushmore has no idea where it is. This has happened before and the person on the phone at that time physically went in to the receiving dept and had them find my check and process payment. Nobody seems to know whats going on and when Information that was asked was provided, a new request was made for additional info because the requested info was not good enough. Had to stop payment and reissue payment. I was told that I should do automatic debit processing to avoid them not opening their mail and cashing a check.

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Name: J*** S******
Date: 2019-11-22 17:51:11
Rating: 4
Comment: I can tell you that James was extremely effective at calming an anxiety ridden situation down. He spoke calmly, listened, and provided solutions. I was at my wits end at that point and although I know his actions were a taught skill by Rushmore, it worked and I am thankful. I do no have a monthly plan for my phone as I cannot afford it and was fearful we would be cut off at any moment. I hope I will be able to talk with James in the future and I hope my health issues are not working against me. James was very professional and helpful. Thank you

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Name: A*****
Date: 2019-11-04 18:37:34
Rating: 1
Comment: Our loan was switched to them. If your loan is switch to them, Id advise switching to another mortgage company ASAP. Once our paperwork is finished being processed then we are switching. Dont learn the hard way like we did. What should have only taken 30 days has been over 8 months and still isnt accomplished yet. This was after being ignored by point of contact several times, them claiming to have lost our paperwork twice, and then not giving us the correct information several times.

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Name: R* R***
Date: 2019-10-10 22:23:16
Rating: 1
Comment: On time payments have been made however they are reporting me as past due on my credit report. The loan modification department and customer service department provide conflicting information. Receiving late payments docs even though all payments have been made ontime and the customer service department continues to tell me Im 2 months late- which is absolutely incorrect!

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Name: l*** v**
Date: 2019-10-08 23:25:15
Rating: 1
Comment: Yea. Spoke with a rep yesterday. Explained why I called. He wasnt listening. Talking over me so when I became angry he said hes not here to have arguments and click! Lol. Ok. I should have swore. The worst customer service on earth. Theyre worst then those scammers.I sometime wonder all the ones who rated them a five star work for the company. Its weird how my inlaws loan got switched over to Rushmore and now the escrow is super high. They started pay $741 and since its been switch to Rushmore. Its gone up to $1244. Says I should contact the state. Thats a huge jump if you tell me.

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Name: W**** I************
Date: 2019-09-25 01:16:32
Rating: 1
Comment: Extremely difficult to work with this company. Ver difficult get things done. I had requested to close our escrow account and pay taxes and insurance on my own. It took over one year of phone calls, letters, faxes and e-mails. The request was granted and then it still took months to confirm it. Each phone call requires a confirmation and re-explanation of what you want to do even though they have it on record. It seems like all of customer service is located in another country (maybe its not but it seems that way because English is not understood nor spoken well. I wouldnt recommend this company to anyone

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Name: M****** P****
Date: 2019-09-20 00:11:38
Rating: 5
Comment: Michael from customer service was amazing! He was very courteous and helpful. He is the very first person from Rushmore that treated me like a person not just an account number. He is the reason for the 5 Stars, I hope he answers every time I call. Thank you Michael.

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Name: S**** B******
Date: 2019-09-17 21:57:44
Rating: 1
Comment: At least I can talk to a person instead of a computer. I would never recommend Rushmore for anything. they have a hard time managing mortgages and the escrow it takes for a whole year. My payment started at 873.00 a month, now 6 years later I am at almost 1100.00 dollars a month. every time I call they say its a shortage in your escrow. mind you I also did a new home owners insurance to a savings of 1200$. and Had to call them and tell them, as they were going to keep the extra. Its amazing how they are still in Business. But if nobody questions what they are doing they will just keep doing it. The only good thing about them you do get to talk to a person when you call. Good luck to all.

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Name: M*** A*****
Date: 2019-09-12 15:26:28
Rating: 1
Comment: This company has the most unfit staff to handle your mortgage. They cant handle to pay your escrow account on time. Insurance get cancelled due to nonpayment and they enforce outrageous expensive insurance. They lie all the time. Their management staff are horrible. (F-) .

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Name: j*** m*****
Date: 2019-07-24 23:01:59
Rating: 1
Comment: This Mortgage Service company is a joke!The Customer service department is difficult to deal with. No follow-up on issues and the customer cannot reach the same person on Wednesday that answered the phone on Tuesday. Very frustrating.With all of the great mortgage service companies out there, I cannot emphasize this enough - STAY AWAY FROM THIS ONE!!

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Name: W*** B******
Date: 2019-07-24 17:38:07
Rating: 1
Comment: My loan was purchased by this company. Was told I would receive details of how to make payments in a welcome packet but never received one. There is no way to email or message them after hours so I had to take time off of work just to get the information I needed to be able to pay them. Poor customer service and I will be refinancing soon because of it.Update July 24th: Company continues to be hard to communicate with, and has overall been nothing but a headache from day 1. Theyve only owned my loan for 3 months and I have a an issue each month I have been there that requires me to call in and send in more and more paperwork. If you are like me and had your loan bought by this company, I strongly recommend you refinance asap before this place can ruin you.

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Name: v****** l******
Date: 2019-07-18 12:53:44
Rating: 5
Comment: The people that works for this company is the most caring and understanding people that I have spoken to in a long time. They will help you in anyway possible. I was late on my payment and not one time did I receive any harassing phone call let as long as several calls.

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Name: K**** s******
Date: 2019-06-25 10:06:22
Rating: 1
Comment: Was with Wells Fargo and never ever had a issue. They sold my loan to Rushmore and it’s been nothing but a headache since! Payments made online sometimes don’t go through even if you get a confirmation number! Will not credit the account!! They are right you are wrong. Best is,I always posted my payments by the last day of the grace period. Wells Fargo had no problem with this but Rushmore will send you a letter every month asking if you want to start foreclosure proceedings on your home. And last is, I always posted my payment by the 16th of every month with Wells Fargo. Rushmore told me that never happened and I have to pay by the 15th. Looking quickly for a new mortgage company

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Name: T*** D********
Date: 2019-06-21 17:58:28
Rating: 1
Comment: I would Absolutely Not use them again!!! The mess they caused for me with my mortgage is forcing me to sell my home. Because under the terms of the Loan Modification which they caused the need to be done I can no longer afford my mortgage payments. I tried to work with them, but they (Rushmore) saw fit to raise my mortgage $1300 per month. Which I can not afford. And they (Rushmore) think theyre helping me. They should not of caused the original issue and should have worked with me to resolve it.

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Name: C****** N***
Date: 2019-05-03 17:18:42
Rating: 1
Comment: Rushmore Loan Management Services LLC is the worst mortgage & debt collection company ever. There customer service sucks, the people barely speak English, they have had my loan messed up every sense they bought it from Roundpoint mortgage. When I call them they have no clue what is going on, always say I am late & I have never been late on any payment. This is how messed up they are sending mortgage assistance paperwork in the mail. What a joke!Forewarning you ahead of time do not use this loan or debt collect company for anything that need a F at the Better Business Bureau....

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Name: k******* p****
Date: 2019-04-30 17:41:35
Rating: 1
Comment: Horrible customer service. The most frustrating mortgage company Ive ever dealt with. They have no email capabilities and limited website capabilities. When you call the only people you talk to are located in the Philippines, and everyone is named Tammy. They dont update your account upon receiving your payments and send you late notice statements. The site made me give them one star. If your mortgage is bought by them, run away!!!

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Name: R***** M******
Date: 2019-04-03 21:02:52
Rating: 3
Comment: This company hasnt been the best to deal with I experience very unexceptional behaviors the customer service has been horrible. But, and I do say and I do say I received a phone call as of last week and the associated talk to me like I really did mean something to the company.I hope they are changing their ways of doing Business for the better.

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Name: P*** G******
Date: 2019-03-11 17:51:51
Rating: 1
Comment: I am not thrilled with Rushmore Loan Management. They obtained my loan after about one year of home ownership. Issue #1 - you have to pay a $10 additional fee when making phone payment. They may not be the only company that does this, but as they do have people on staff to answer the phone and it takes presumably the same amount of energy I consider this an inconvenience. Issue #2 - their on line website is not intuitive and not easy to use IMO. Almost all my other credit cards etc that have an online portal make it EXTREMELY EASY to make an online payment. Issue #3 - in the past 6 months on 3 separate occasions something (not anything I have done) has happened that has caused my online credentials to require a reset. On 2 of those the reset password type option did not work despite repeated attempts. They required calling in via phone, then multiple verification and too much time IMO. It would have taken almost no additional effort for them to offer a one time no fee phone payment in either of these situations. For me these issues are cause for concern and frustration.

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Name: D**** P******
Date: 2019-03-08 18:53:32
Rating: 5
Comment: I had my loan with another banking institution and my loan was transferred to Rushmore. I didn’t know that. I was behind on my notes. I called Rushmore Loan Management up and spoke to an account representative who was very gracious and friendly and polite and gave me all the information I needed to get my past due loan caught up. I did what he told me to do and he kept in touch with me via phone and email to make sure everything was good to go. I had other questions and I have spoken with other people there and they were just as friendly polite gracious as the first person that I talked to the very first day I called. I would recommend Rushmore Loan Management to anyone who want to do business with them. I my opinion they are good people to do business with. They worked with me and do believe they would with you. I think they are a business with Character. Character is to a person of what motor oil is to a car or what you are in the dark when no one is looking.

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Name: S***** H*****
Date: 2019-03-06 20:05:24
Rating: 1
Comment: Worst mortgage company ever!!! Didn’t pay our homeowners insurance even though we pay our mortgage on time every month, and it’s all included with the payment. Then sent a letter saying it expired! No it didn’t it was cancelled to non payment! Which they should of known, as I was on the phone with the insurance and they call them, they’re excuse was “we don’t have the mailing address” we have been with them over a year, they’ve sent other payments just fine. They dropped the ball, no apologies just a threat that they would buy insurance and then we would have to pay them!

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Name: S**** S*****
Date: 2019-03-05 17:59:44
Rating: 1
Comment: My loan was purchased by Rushmore almost a year ago from Capital One and Im sorely miss the previous company. Every time I have called or messaged Rushmore Ive either gotten the run around or have been given misinformation. I pay bi-weekly on my mortgage and for some reason this throws everything off for them. I cannot access information that I am told is on their site. When I question them they respond that its not there because I pay biweekly. Every month I receive about a half dozen pages of information via snail mail. When Ive requested paperless billing Im told its not available for accounts that pay biweekly. When I called yesterday to request a payoff amount for a year in the future since I have a balloon payment due at that time, after an hour on the phone going back and forth with the representative and asking to speak with a supervisor, I was told that an amortization schedule would need to be ordered for me, I could expect to receive it after April 11 (one month and 7 days after the call), via snail mail. And no, there are no management members available to speak with me.

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Name: p*** l*********
Date: 2019-02-13 17:37:59
Rating: 3
Comment: When we got behind on our payments they were really good at setting up a program to help us get caught up. The terms were very strict and if you’re slow at all they send out letters of foreclosure warnings! The few months it took us to catch up was extremely expensive on our budget, but it did save our home.The workers we not horrible, but weren’t really nice either.

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Name: L****** D******
Date: 2019-02-09 21:05:57
Rating: 5
Comment: The representative was very thorough in researching the issue that initiated my call. He was patient, listened and allowed me to express my concerns uninterrupted. I feel confident that his follow-through will help ensure the error, which caused a breach of my privacy, would not be repeated.

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Name: L*** V****
Date: 2019-02-06 00:50:13
Rating: 1
Comment: Rushmore loan management has the worst online service website. We got our loan sold over from bofa to RLM, and I yet been able to successfully register to use the online services. The phone service is just as bad, its about a 3 minute run through to be able to input the account number then when you finally get to a live INTERNATIONAL person thats not from the U.S. then they go through another round of account number, ss, home address, and then even a registered phone number or they wont let you get to what you need! You guys really need to get it together!! You only have one good review and it doesnt even look real, because the rest are just like this one, unhappy people trying to use your services?

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Name: D**** D******
Date: 2019-01-31 19:54:48
Rating: 4
Comment: Rushmore, in our short time together (Sept. 18), has gone above our expectations. We had a benchmark with our former Mortgage servicing company for over 3 + years. My wife believes Rushmore is far better and very professional. They have a sense of urgency in their responses.We look forward to continuing to improve this relationship.

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Name: L*** M******
Date: 2019-01-31 17:33:05
Rating: 1
Comment: Nothing but problems since our loan was transferred. I have yet spoken to a helpful customer service representative. Our “dedicated” account rep has NEVER returned any of my phone calls when we were going through a disaster forbearance. Worst mortgage company ever.

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Name: K**** M********
Date: 2019-01-22 21:05:00
Rating: 1
Comment: Capital One dumped my loan in this garbage pit resembling a late 1990s bank. They do not allow opting-out of selling your personal information. Basic web site functionality like signing up, logging in, and checking information literally causes the site to crash and go offline for a few seconds.Update: My loan contract didnt have early payment penalties but Rushmore charges $$$ documentation fees. All I got was a photocopy of an official filing that would have cost them about $13.

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Name: K*** C*****
Date: 2019-01-12 22:17:56
Rating: 1
Comment: The worst most bothersome mortgage company in the US. I missed a call from them at 9am so they sent a Currier to my house with a message for me to call them, when I called them they asked when I was going to make my payment. This was 7 days before the end of the grace period!

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Name: m**** h******
Date: 2019-01-05 21:51:28
Rating: 1
Comment: I didnt have the option to no giving any starts... so I have to pick at least 1......… but they dont deserve not even 1. Horrible customer service. People has financial difficulties in one point of their lives. When asked if I can differed one payment due to a family emergency, they said that I have to be in delinquency in order to do that. Really? what kind of loan company do that. Your suppose to help your customers that NEVER, EVER was late and actually made an X-tra payment toward the principal..... thats me. and Bank of America sold my loan without any notification to this horrible people... at least Bank of America was ok.

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Name: R*** M*****
Date: 2018-12-28 17:33:33
Rating: 3
Comment: After setting on hold for awhile I finally got to speak to a customer service rep, gave her my information she then said connection was bad. Put me on hold again. This happened 3 times. Finally got a gentleman who said I needed another department said for some reason he couldn’t transfer call, gave me another number to call, which I did, that number was a fax number. So I called back had to listen to the same message for another 10 minutes. Finally got a real person who then transferred me to a very snobby lady which hung up on me. So again I called back and again went through all the mess again. However this time I talked with a very nice and polite lady who then transferred me (successful) to a very polite gentleman who answered my question in about 5 seconds.

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Name: R****** T*****
Date: 2018-12-25 17:31:42
Rating: 1
Comment: My loan was transferred to them. There was a issue with auto pay. I kept calling to get straightened out. Finally got payment to go through with them on the phone. This took 45 days. Then got a certified letter saying they were forclosing my house. Horrible company

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Name: J******* W*****
Date: 2018-12-13 13:18:34
Rating: 1
Comment: HORRIBLE customer service. Took 2 MONTHS to get a copy of my 10/2018 appraisal, and I got a different [and WRONG!] story every time I called, from both Philippines and Texas customer service: You have to get it from the appraiser, We dont have a copy of that, You have to call your investors, Oh, well send it out [wrong one], I am putting in a work order to have the correct one sent to you, She did the work order correctly, so it should be on its way [never came], Oh, its in archives and just takes a couple extra steps to get, We mailed it 11/28 and it takes 10 business days to receive [never came after 2 weeks], I dont see a copy of that in our imaged documents, Oh, we dont have a copy of that and have to request it from the appraiser but only after you ask us for it [1- how can you not have a copy when you used its info to drop my PMI? You just took their word for it? and 2 - What do you think Ive been doing for the past 2 months? ASKING FOR IT!] and wont have it til 12/21. I opened a complaint case with Fannie Mae, but even that was a weeks-long process. I FINALLY got one competent employee in Texas who found the document and got her managers authorization to get it to me quickly. MOST FRUSTRATING experience with a company that I can remember! This delayed some other financial dealings for me!!! Heres hoping your loan doesnt get sold to them (my original lender went out of business and sold my loan). EMBODIES THE OLD EXPRESSION, THEY CANT FIND THEIR BUTTS WITH BOTH HANDS. Absolute incompetence!

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Name: S**** D***
Date: 2018-12-08 17:23:29
Rating: 1
Comment: If I could give 0 stars I would!! This business is the worst customer service Ive ever dealt with. Have have 4 other Home Mortgage companies & have never had a problem!! My escrow account has been messed up since I have had the loan & have called at least 50 times & problems still isnt resolved. Will be refinancing with another company ASAP! STAY AWAY FROM THIS COMPANY!!!

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Name: G***** B***
Date: 2018-11-22 18:15:17
Rating: 3
Comment: Like most people once you have your mortgage setup it’s out of sight out of mind. That is until you sell your home and payoff the loan or need to speak with someone. Rushmore outsources their customer call center oversees which makes it rather difficult to communicate as well as them having limited abilities to provide simple information such as payoff amount. The website is good with the exception of providing the ability to see a payoff statement once you actually get someone to generate it as the link was consistently down. My fingers are crossed that I receive my escrow funds timely.

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Name: a** C**
Date: 2018-11-20 06:41:26
Rating: 1
Comment: Would give zero stars if I could. Got approved for a $600 loan. Interest was seriously 13.xx% but loan payments were biweekly and $200/ each total of $400/ month for 2 months. Then jumps up to $228 then declines. Total to pay would be nearly $3500. For a $600 loan. Highway robbery from a company that is going to have huge class action coming to them. Dont know who in there right mind would take a loan with those terms. I saw them and ran as fast as I could. Stay away from them, they will pick your pockets clean and even take the lint.

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Name: J*** G****
Date: 2018-11-16 17:37:14
Rating: 1
Comment: Worst company to deal with. I have been dealing a mistake they made for 5 months now. Every month I call and I get a new story. You wait on hold forever. I was on the line with their customer survive team and insurance department at the same time and they were both arguing with each other about their correct process. Their online access is horrible as well. Its impossible to pay online because the site is junk.

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Name: B**** C******
Date: 2018-10-02 00:01:24
Rating: 1
Comment: Had Rushmore for a few months after our disaster and everything was great. Then half a year into the normal payments, I get a bill saying I am now in an escrowed account(unknown to me since I pay my own insurance) now a month behind because they work so fast at resolving their paperwork issues. I lost all hope in this shabby loan company. The BBB should be able to resolve it quicker for me. NEW CUSTOMERS, GO ELSEWHERE!!!!

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Name: C****** G******
Date: 2018-09-24 23:27:03
Rating: 1
Comment: Paid off 2 loans with Rushmore Aug 3, 2018. Took 5 phone calls and almost 60 days to receive escrow money returned which was over $1300. Was told would not take more than 30 days. Every time I called was told would look into and get back with us. No one ever did. Fifth time I called got cut off after 25 min on hold looking into. I finally got someone that stated that there was no indication on why they were not dispersing our money to us. Said would request to have check dispersed immediately. She said their were no notes in my account stating that anyone previous to her has looked into. We will see if I get without having to call again. Customer service is horrible!!! No follow up on their side.

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Name: T*** B******
Date: 2018-09-20 22:40:19
Rating: 1
Comment: I can’t agree more. This company is bogus. Zero stars is not low enough and they should not be allowed to do business. Not only can they not receive email, they viciously steal from their customers with hidden fees and interest claims. Unbelievable. I am considering a class action law suit as soon as I finish my research on their bogus business dealings. I have retained a class action attorney who’s very interested in helping us!

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Name: B****** J*******
Date: 2018-09-07 19:28:24
Rating: 1
Comment: Leaving one star because leaving zero wasnt an option. First, their website doesnt work, ever. Once you click on documents that should be available to download, all youll get is Were sorry, but an unexpected system error has occurred. We are unable to process your request. The website didnt work when I first signed in when my loan was transferred in May of 2018, and I still was not able to access any documents when I began closing in August 2018. So, I called to get a copy of the letter faxed instead. Theyll apologize to you for their website not working, and suggest you should try again in 24 hours. Laughable. Their website never works. They tell me theyll fax the letter. The following afternoon, my lawyer informs me the letter was never faxed. I called back, and at this point was informed by a customer service agent named Chris that the letter had been generated, but it will take 24-48 hours to send the fax. WHO TAKES 24-48 HOURS TO SEND A FAX? Why wouldnt you inform customers this is your policy when they call, rather than let them sit around and wait for something that has even been sent? Chris even suggested that I push my closing date. I dont think thats an appropriate solution for a customer service agent to offer a customer, and an outright rude response. Chris was able to expedite the letter and send it to a supervisor, the only one on duty 9/7/18, who was unable to fax it immediately or move me to the front of the queue, despite the fact a title company, realtors, two parties and their lawyers were waiting for the document to complete a home closing. Worthless company and horrible customer service. Glad I dont have to deal with them anymore!

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Name: M****** H
Date: 2018-09-05 15:40:35
Rating: 1
Comment: This is the worst company you can imagine. They lie about the information they give you and make you run in circles to even get the slightest bit of information about your loan. I attempted to refinance my loan away from Rushmore and the amount of time i had to request information from the was unbelievable. I had to constantly call up and remind them i need it and they told me they dont remember speaking. i recorded the calls for proof and when shown to the lady she told me there must be some mistake. STAY CLEAR FROM THIS COMPANY AND YOU WILL BE VERY HAPPY! DONT I REPEAT PLEASE DONT FALL INTO THE SAME TRAP I DID!!

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Name: C K******
Date: 2018-08-28 19:49:23
Rating: 1
Comment: Very difficult to deal with. Charged me for insurance on my home that was already covered by State Farm. We refinanced through our local bank and Rushmore wouldnt give our attorney the final closing price for well over a week. Our refinance went from 60 days to 90 days due to their lack of communication with anyone on our end. Three separate times they were asked to that info but gave us some 48 hour bs. Additionally there seems to be no one to contact about any issues. Its is just difficult work with them as they dont want to work with you. Refinance if you can and get out of their system.

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Name: A** K***
Date: 2018-08-28 12:35:57
Rating: 1
Comment: I am so done with this company. Got our home appraised to remove pmi a couple months ago. Told to wait a week for decision. Had to call and hound them over and over. Decision wasn’t for a month and it was communicated when we called them. Specific reason Unknown. Month and a half later after 5 requests we finally received written notification of denial and a copy of the appraisal. The appraisal attached was 3 years old and no one can tell me where the most recent one (and the justification for denial) ended up... but they will send it again. Great meanwhile I’ll keep paying them an extra couple hundred dollars every month while they figure out where their paperwork is. What a joke.

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Name: C****** H******
Date: 2018-07-25 19:46:00
Rating: 1
Comment: Horrible, horrible company. I would give 0 stars, if it was an option.My mortgage was purchased by this company in Feb.2018 due to a modification.I had to call each week until April to figure out whats the status.Final amount was more than the originally agreed modification amount.Account rep changes, therefore all my info has to be resubmitted.My escrow account info was wrong.I receive atleast 20 letters a week stating I owe the previous months housenote...but their system shows Im current.Customer service reps are hard to understand.

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Name: B****** T*****
Date: 2018-07-19 02:40:08
Rating: 3
Comment: What company cannot receive email? Fax only? You can’t be serious. What a ridiculous waste of my time, waiting for fax confirmation and having to call in.....again, to verify that the fax was received. Get your affairs in line.On the other hand the customer service was friendly. Their hands are tied by poor choices from the company they work for.Should change their name to “Rush-less” cause they don’t care about their customer’s time or inconveniences.

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Name: J** W*****
Date: 2018-07-17 20:16:05
Rating: 1
Comment: Our mortgage was sold for the third time in less than 2 years to Rushmore. The first manually make payment went well and I set up my automatic payment to be taken out on the 2nd of each month. Im a disabled retired Veteran and recieve my monthly pay on the first of every month. My second payment was paid on July 2nd according to my bank records and the fact the money was removed from my account. Got a letter in the mail today (July 17th) saying my automatic payment was returned for Non Sufficient Funds. I called to correct this and was told I didnt make a payment for July. Absolutely the worst customer service from someone who didnt even speak fluent English. Ill be contacting my bank for a transfer of loan to them.

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Name: k******** d*****
Date: 2018-07-15 21:21:45
Rating: 1
Comment: Our mortgage was sold to this company and its been hell since. At this time my wife was in the hospital after heart surgery and we did not recieve a notice of the change and she called in and made the payment to the other company..and no one can seem to find it. Now they say we are now a month behind and insist we pay it again plus late fees of over $300.00 for every month we are behind.Now we were not informed of this change until late in the month of May, but the selling of our mortgage took place on the first of the month of May. Our previous payment went in in the last week of April, for the month of May. But now no one can find proof it was paid by phone, but my bank acct. shows it was paid. This is beginning of hell.We told our previous mortgage company our payment could not be made by the first due to our irregular schedule paydays and they were okay with it as long as it was paid before the next payment was due and we would not get a fee for being late.Now my wife tried to call and found out they wouldnt talk to her and she is the one who takes care of the bills, as Iam on the road all the time. So I sent the POA they requested and they still will not talk to my wife and insist we are one month behind and want me to talk to the collections dept.to pay our mortgage.Needless to say this company is greedy and do not care about the people they deal with at all and its been an on going battle with them for almost four months.If we have to pay late fees for four months of a total of $1200.00 and the missing payment of $1300.00 thats $2500.00 they are stealing from us. And on top of all this b.s. they are raising our monthly payment over $200.00 for flood insurance when we have never have had a flood in the two years we have lived here and in the 35 years since it was built neither did the 2 previous owners. Our house is built up 1-2 ft. from the ground. So why do we have to have flood insurance?Talk about scam artists...If anyone has had their mortgage company bought by this place RUN....Get it refinanced as fast as you can. If I could give then negative marks I would. They have made our lives a living hell and has put my wifes health at risk due to the undue stress they are adding to our lives. She is at a high risk of another stoke and she has a mass in her lung that most likely is lung cancer.These people say they work with you and they care. The only thing they work at is working at getting you out of your home and they only care about the money they can make off your hard work. We have never missed a payment since we bought this house. Its never beed paid on the first but never not paid. And that was okay for the other two companys. I dont understand their lack of understanding or anything but their greed and lies they put on their papers and in their calls. BEWARE!!!

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Name: T****** K******* a** F*****
Date: 2018-06-02 01:05:38
Rating: 1
Comment: No stars for this company. It is the worst mortgage company ever! We had our loan sold to them during the time of our house fire. The customer service tells lies and does not know what they are talking about. They are not courteous. They do not work with you; even though you bend over backward for them to send them paperwork. Yet they send letters in the mail saying that we failed to work with them and could not get a hold of us; yet there were no messages on the phone. I would never recommend this company to anyone. After my home is finally repaired I am getting another mortgage company. There is way too much red tape with this company. THE WORST MORTGAGE COMPANY I EVER HAD!!!

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Name: L** M******
Date: 2018-05-24 18:36:02
Rating: 1
Comment: We had our account sold to them. I havent even been able to get hold of anyone on their phones. The Relationship Manager I have been told to call at my earliest convenience is never in her office. She is never there, I have called no less then 12 times in 6 days. I wish I had her job. The other customer service lines are always busy, the main line in contains a bunch of erroneous information that is next to useless. I would give them no stars as of yet. If they improve I will reconsider.

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Name: S**** W***
Date: 2018-05-21 17:05:52
Rating: 1
Comment: Dont often write reviews. However, this is the third loan company that has purchased my loan in the last 8 years. No big deal the transitions in the past have been easy. Well not this time.....Now, when I go to setup my automatic payment with this new company, I Do NOT have the option to split the monthly payment, paying on the 1st and the 15th. My last two loan companies allowed for the monthly payment to be split on the 1st and 15th, for a extra one time fee. No big deal I paid the extra onetime fee and auto draft was done with the previous companies. Well Rushmore doesnt offer this option, which is a basic offering for loan companies.They did tell me I could call in monthly to manually split the payment, which is ridiculous as the purpose of auto draft payment is to automate the whole payment process.

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Name: R*** R***
Date: 2018-05-17 21:53:30
Rating: 1
Comment: Horrible Customer service. It sounds like Im calling a foreign country, which should not be a problem unless there is difficulty communicating, which there is. Also, their online page is lousy and outdated. How can a company in this year have a horrible web platform? Im so upset my loan got transferred to them, I wish I could have stayed with my original loan company. If you can avoid them please do.

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Name: R**** D******
Date: 2018-04-18 01:02:32
Rating: 1
Comment: I had the misfortune of my mortgage being sold to these vultures by my original lender. Not once has my payment EVER been late and my credit is excellent. Any time I make the payment within 3 days of the due date they call and immediately amd agressively start with This is an attempt to collect a debt like theyre already salivating over the idea of reposessing my house.Seriously, that is NOT how a respectable company would ever address a faithful customer/Mortgage holder and Ill be happy to hear of the day theyre forced out of business.Despicable.

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Name: D**** H*
Date: 2018-03-30 22:22:10
Rating: 5
Comment: Called to inquire about a discrepancy in my mortgage being listed as an ARM instead of a fixed rate. My rep, Shonda was extremely helpful and diligent in finding a solution to the problem. Reviewed the mortgage note, researched and got a manager involved -- all of this while I was on the phone. I did not get the expected runaround and was thoroughly impressed with her knowledge and going the extra mile to investigate the issue. The situation is being handled and Rushmore has proven to be very solution-oriented since the beginning of my loan transfer. Their follow-up and the customer service experience is refreshing!

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Name: S****** B*****
Date: 2018-01-17 17:19:20
Rating: 5
Comment: My mortgage loan was transferred here from Wells Fargo and it was seamless! I’m not happy with a 5$ telephone payment charge but otherwise the service has been excellent- the CS rep addressed my concern with the changeover and was very patient with me as I discussed the way of payment vs without capital One. I’m very pleased!!! Shocked at the amazing service - Better than cap one!!!

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Name: S*** M*****
Date: 2018-01-10 17:01:21
Rating: 1
Comment: This company is working in the dark ages. In order to start an auto draft payment, you go online and put your banking information in. Easy enough. However, now that I need to change the amount coming out every month(adding an extra payment per year by adding additional monthly to come off the principal), I have to mail a letter(no form, just a handwritten letter with my account number stating I want to change the amount). That is incredibly inconvenient. On top of that, I asked how the confirmation would come to me when the change happens. The response was, Just call and check with us in about a month. So there is no email, letter, or call to confirm a change in a mortgage payment. As the consumer, I have to call and confirm. There is no way to check online or anything as well. You cannot edit anything. For a huge mortgage company, they are living in the 1980s with doing everything by mail. I wish I could refinance and get out of this incredibly archaic company.

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Name: L** F*****
Date: 2018-01-08 21:50:22
Rating: 1
Comment: Rushmore is a disorganized company I sold my rental they received the money from the title company and lost miss placed the funds. They keep sending me letters and calling for me to pay the mortgage. I was never late on any payments and they act like Its my fault the title company has shown them wire conformation but they still can not find where they placed the funds. Word to the wise dont deal with these guys and avoid the problems. I would give them zero stars if there was that option.

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Name: S**** K****
Date: 2018-01-01 03:36:29
Rating: 1
Comment: I would leave this company ‘0’ stars if I could but unfortunately I can’t. I have a family friend who is dealing with Rushmore right now...NOT BY CHOICE! Her loan was sold to them without her knowledge. Ever since her loan began to be “serviced” ( and I use the word “serviced” very loosely) by Rushmore she’s ran into nothing but problems. For starters Rushmore treats homeowners like renters! They sent someone to my friends house to hang a notice on her door stating to “contact Rushmore” shortly after she saw on a bill that she was charged $30 for them sending the person out! What the hell!? So you’re going to charge a customer $30 for your convenience? They didn’t ask for you to send anyone to their home...What happened to mailing letters or even emailing? She immediately called and was told “Oh sometimes we do that and to also check on the property”. I’m sorry...but what!? This is not a landlord and tenant relationship! Check on the property? It’s almost like they’ve already planted in their mind that they are going to turn your property into their next “rental”. Now secondly her home was damaged due to flooding from Hurricane Harvey. After all of the pain it took for her to get checks cut by the insurance company, she had to send them over to Rushmore and have her to receive them. Keep in mind Harvey took place in August...ITS DECEMBER and cold in Texas and you have a customer with practically and “open house”. You guys have no consideration to paying customers WHO DIDNT CHOOSE YOU! THEY DONT WANT YOU BUT ARE DEALING WITH THE HEADACHE UNTIL THEY CAN GET FROM UNDERNEATH YOU. The least you could do is have decent customer service. I’m truly shocked that this company is still in business and after reading these reviews I’m worried for the tons of customers who are about to walk into this hell hole if they haven’t already. Rushmore, you guys need to get with the program and stop playing with folks money & homes.

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Name: K******* L********
Date: 2017-12-08 21:38:09
Rating: 1
Comment: This is the worst customer service company we have ever dealt with. Our already modified loan through Wells Fargo was sold to this company with out our knowledge. Their mailings have been redundant and excessive. Now we find out that once again without our knowledge they have been reporting us in foreclosure. We have NOT MISSED ONE PAYMENT with them. Not only is our credit not being reported correctly or timely we recently tried to get approved for a very small lot rent for a weekend get-a-way and they were told we were in foreclosure. We finally got them to admit that our account is in good standing over the phone but they refuse to issue it in writing. We were told on Monday that we would have it within 24 hours by Juanita. When that didnt happen we were told by Anna that it takes 3 - 5 days and we should have it by the end of the week. Yesterday we spoke to a supervisor named Dave Figuora and he stated we would have it by this morning at the latest. ALL LIES!! Today we called and they told us it should be in our mailbox. What was in the mailbox was an acknowledgement of our request and a vague 30 day review comment. I have never dealt with a company that lies like this. They are basically holding our credit report and verification of good standing with them hostage and costing us an opportunity on a good deal. I will be going on every social media site and sharing this information as well as our local Action Reporter with WFTV and Morgan & Morgan.Anastasios N. Louloudis, Kimberly LouloudisOrlando, FL

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Name: R S
Date: 2017-11-28 07:52:21
Rating: 1
Comment: I received a letter from Rushmore that my loan was transferred to their institution ; however, when I called to find out if my automatic payment from the previous awful bank was transferred.Rushmore customer service said that he doesnt see me in their systems. How can it be possible that I have a new loan number and my loan is transferred and they havent yet entered my information. this is peoples home and money we are talking about . Not to mention that forget about my time which has no value to them. This is insane and thanks to US Financial System, we have no saying on this and our loans just get sold to private investors who doesnt care about any of this.

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Name: L**** E****
Date: 2017-11-13 16:13:52
Rating: 1
Comment: If I could give them 0 stars I would. Ive been on hold for 25 minutes. The first time I talked to someone they said they would make sure I was connected with someone right away.. Ive now been on hold for another 10 minutes. This company is awful, and I cant wait to find a company to hopefully buy out my mortgage. I never wanted them to begin with, unfortunately my bank sold our mortgage to them.

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Name: K****** W*****
Date: 2017-10-12 19:08:49
Rating: 3
Comment: I didnt pick Rushmore to service me with my mortgage. At first, I felt it was an improvement from Beneficial HSBC. But, last month they mailed me a letter stating that my mortgage was recently transferred again. The letter clearly states to look below to see who purchased my mortgage. Rushmore did not named any business there. Then, when I call in to get an answer. The receptionist Anne nonchalantly states that I do not need to know this information; that its just an investor. Its clear that they see me as only a number for them to make subprime money off of me. I would not give them a referral as a good mortgage servicer. I was contacted by a Rushmore representatives who apologize and they notified me through the mail of my new mortgage owner. I still would not recommend them; but he was very nice and professional. Its up to you to give them a chance.

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Name: C* M****
Date: 2017-09-17 12:40:38
Rating: 1
Comment: Zero stars--and any positive rating on this company is 100% fake and written by Rushmore. How there isnt a lawsuit against this company is beyond me. They commit fraud, steal your payments, report timely payments late in an attempt to ruin your credit report and prey on vulnerable people in difficult circumstances. Worst customer service, worst accounting, worst people ever. Ive reported them to the FTC as well as AG offices in NY and CA. I hope one day justice is served to these thieves and all of the people who are currently being swindled and conned can have their lives restored.

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Name: j g
Date: 2017-09-05 16:29:52
Rating: 1
Comment: Just simply awful service from beginning to end. We were with a different lender and Rushmore purchased our loan. It has been a nightmare ever since. I am still waiting (nearly 6 weeks) for an answer to an overcharge in our account. Customer service has to be coming from India or Asia so the language barrier is just another horrible experience. I have been with at least a dozen loan servicing companies in my life and this is absolutely, hands down, the worst. Their website (to just add to the pain) is something out of the 80s.

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Name: D**** H*****
Date: 2017-08-01 00:46:04
Rating: 1
Comment: My mortgage was sold to them about 8-9 months ago. Has been nonstop BS and issues since. And heaven help you if you fax something to them, they cant ever find it. My 2 longest calls have been fighting with them about fax confirmations. Both times they found it but only after a few people looked and asked me for the time, date and TZ about 20 times.After I thought it was all fixed, they cant find something me and my insurance agent have faxed to them and are threatening to charge me for new service of their choice. I am caught in a paperwork process loop from hell.Avoid this place if you want to avoid a headache!

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Name: T****** S*****
Date: 2017-07-25 19:08:12
Rating: 1
Comment: Worst company I have EVER dealt with. They are rude, they do not communicate between departments, they have lost information sent to them and do not have a secure way of communication so who knows where my personal information may have ended up. They are not honest, it may be just the people I have dealt with or it may just be the company process. I will pay what ever I have to just to get my mortgage with another company. Do not initiate a mortgage with them and run if your mortgage is sold to them. You will see that why they have so many negative reviews.

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Name: S***** T****
Date: 2017-07-19 15:34:48
Rating: 1
Comment: The worst customer service and communication of any business. My mortgage was sold to Rushmore, So stuck with them by default...for now. So many issues...where to start! Right now, I am waiting for them to endorse a check and return to me for roof repairs that were done last month. I called prior to mailing the check and asked what I needed to submit to get this done ASAP. I sent them everything they asked for and was told that their claims department automatically overnights all mail coming out of their office. 19 days after receiving my check they still havent sent it out to me!!! THEY LEFT A MESSAGE STATING STILL WORKING ON ENDORSING IT?! What are they waiting for and how can a simple process take so long to be taken care of? I have been calling ANGELA in the claims department, leaving several messages, and have not heard back from her or anyone else at Rushmore.HORRIBLE, HORRIBLE, HORRIBLE COMPANY! Go elsewhere!!!!!!!!

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Name: L**** T******
Date: 2017-06-13 16:23:50
Rating: 5
Comment: Each representative that I have spoken to regarding my mortgage has been very knowledgeable, very helpful and very concerned. Each representative made me feel they genuinely cared. This has been much appreciated and I definitely recommend Rushmore Loan Management to everyone! I give them a five star rating!

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Name: k***** b*****
Date: 2017-05-26 19:08:49
Rating: 5
Comment: I am happy with you. But I need prompt response from your end. My house has damaged more than two months. My Insurance co. already delivered the cheques in favor of me & Rushmore Loan Management services. You received that already, but the procedure time is too long or very slow. We are calling you like everyday, but you do not response. So we can not update the latest position. My tree remover co. already send their licence and w9 form through fax. I think you already get it and should make payment to tree removal co. We dont know when construction work will start? We are suffering in hotel.

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Name: B*** G*****
Date: 2017-04-12 01:35:35
Rating: 1
Comment: They handled my account for 5 years and through that time they stole money from the escrow account for attorney fees and other titles and cant explain how or why they did it. We are trying to get it back but keep getting the run around while they even raised my escrow amount. I still have to make the payments on time or they will take my home, a losing battle with the worst company ive ever seen.

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Name: D**** W*****
Date: 2017-04-10 02:02:25
Rating: 1
Comment: This is the worst mortgage company in the world. I wish I didnt have to deal with them. They are very unprofessional and liars. I have a claim from my insurance company since January and they are still holding my money. My claim was for my floor and now it is worst. Every time you call, you get one lie after another. I will definitely get away from these crooks. This has been a nightmare. I truly hate this company. I am looking to leave this company within the next two months. God is on my side. Everything will work out because I believe in the magic of prayer. I pray that this company try to act like they care about their customers because we do paid them their salary. Customer service is horrible and they dont care about their customers. They are after the money!!

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Name: r***** d****
Date: 2017-04-05 14:55:51
Rating: 1
Comment: I feel compelled to add an addendum to my review below - I had NOT one call back - not one - for five weeks, and maybe six, from Rushmore. Though I had been assured by Nicholas that he would call me back with the answers to my questions, AND he promised me that his supervisor would call me. It was during this time, that because of such HORRIFIC customer service, I decided to take my mortgage elsewhere - not because of the interest rate, but because of the dreadfully poor customer service. It was also then that I posted the below review. Well low and behold hold, the VERY NEXT DAY - five weeks later- ONLY AFTER I posted the review, I got a telephone call from Nicholas to ask if I had any questions. Seriously, you HAVE TO WORK HARD to provide such poor service - look at their many, many reviews, and look at their score. Service this bad takes effort, and Rushmore has given it all theyve got! And this halfwit, Nicholas, sealed the deal for my leaving!The absolute worst customer service possible. Ill informed and rude staff. Horrifying that they are in business. Beware! After two billing cycles, I have taken my mortgage from this company and gone elsewhere. Multiple phone calls for clarification on several points and each phone call yielded contradictory answers - never the same story twice. No follow thru, no answers and their customer service staff should not be allowed to interact with clients. Requested a supervisor, and got Nicholas - clearly a blowhard with a chip on his shoulder, and with very, very little working knowledge about this company. Asked that his supervisor call me - and never did that call come. I found lower rates and knowledgeable, friendly people with another company. who have shown that they value my business. Rushmore, to me, is an absolute joke. A very bad joke.

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Name: J** K****
Date: 2017-03-27 19:30:37
Rating: 3
Comment: Front end service staff are very friendly and accessible. There is a bit of a disconnect with the underwriters which I had to keep pushing the process along on my re-fi. Rushmore makes good on their rate locks - no problems there. Setting up of our online account for my loan was not fun!

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Name: l**** s****
Date: 2017-03-07 02:21:22
Rating: 5
Comment: Rushmore has been incredibly understanding and willing to go the extra mile in their loan management services. Their staff are great to deal with and really care about their clients and find solutions to any issues that are encountered in the course of your mortgage. I am looking forward to many years of doing business with this compassionate team of consummate professionals.Special thanks to Melody and Paulette you are awesome. Lance and Grace Sharp

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Name: C**** B***
Date: 2017-02-01 00:14:32
Rating: 1
Comment: My loan was Service Transferred over to this NIGHTMARE of a company from CitiMortgage a few months ago and it has been pure HELL!!! I would like to file an Official Complaint Lawsuit against this so called Mortgage Servicing company. Instead of helping the borrowers save and stay in their homes. These people are in business of taking homes. I seriously think they go by and have tired to make up their own Mortgage Laws. But before this is all over. I am going to have the Bureau of Consumer Protection | Federal Trade Commission look into this company because how they are handling our loans is NOT THE LAW / Correct way of doing things. Their Customer Service reps are totally RUDE as HELL!!! They make you want to come through the phone lines on them. And the person, once you do get someone you thought was decent enough to talk too. Is absolutely RUDE too and NO Freaken help to you at all. But I am going to keep on filing complaints about this company until a State or Federal Firm jumps in and gives us a helping hand with the people who are out to get us and NOT HELP us. As God is my Witness!!!

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Name: A**** M***
Date: 2017-01-17 13:09:24
Rating: 1
Comment: One of the worst and most frustrating companies Ive dealt with. Every month I have issues paying my mortgage because of some issue on their end, and I have auto-draft set up.On three separate occasions in less than a year they have drafted my mortgage twice in a month, days apart.My loan was transferred to them by my old service, and I never received any information or anything. They never contacted me and didnt draft my mortgage at all for two months.What should be a simple payment, that should be automatic, turns into a headache every month.Dont bother trying to call customer service, you will get redirected through their directory for 20 minutes keying in all your information.

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Name: B****** B****
Date: 2017-01-09 10:30:32
Rating: 2
Comment: Shortly after making frequent calls to their customer service line I was contacted by one of their reps, Nick. He was able to quickly help me with the unsettled tax bill with the town in less than 2 weeks. I wish the reps at the call center were half as helpful as Nick.Original post:Customer service line is not helpful in any way. So frustrating to talk to them on the phone.Submitted a tax bill to Rushmore, for them to pay out of escrow. Tax bill was listed as paid on the Rushmore site, but was not sent to the town. 6 months after the due date, I received a unpaid tax notice. Contacting Rushmore they immediately put it into research and said that the would have more information after 21 business days. They did NOT say that it would be settled, just that they would have more information after 21 business days.Contacting my town, they say all they need is a copy of a cancelled check if the bill was paid (as Rushmore says that it was). So getting back in touch with Rushmore, asking for this information, and all they can say is that it is in research, and to call back each day to see if there is any progress. You cannot talk to the people doing the research directly because they do not take incoming calls. When I asked if they could share any information on the progress made, I was told No, call back in 3 weeks at the designated completion date.

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Name: D**** C
Date: 2016-12-17 14:29:00
Rating: 4
Comment: Our loan was transferred in Sept 2016 from Northpointe Bank and so far so good. I was really concerned after reading the reviews here but so far they have done a good job applying payments and escrow payments. I do everything online now so I am on top of things. One star deduction because they should have email communication this is the internet age. I will update if things change.

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Name: J****** C*****
Date: 2016-12-12 21:40:15
Rating: 1
Comment: WORST COMAPNY I HAVE EVER HAD TO DEAL WITH!!!!!!!!!!!!!!!!!!!!! My Loan was recently sold to Rushmore and even though my account was previously Escrowed with my other company they did not pay my insurance and my home owners insurance is about to be dropped so now 13 days before Christmas I have to pay $700 out of pocket. and I then have to provide a bunch of documents to them and receipts before they can even correct the issue. even though they are taking money out of my payment each month and putting it in to a escrow account. not to mention the RUDE EMPLOYEES!!!!!! I can not express how much I dislike this company

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Name: V**** D*
Date: 2016-10-04 16:19:00
Rating: 1
Comment: Lousy customer service, horrible communication, I just sent them fax and got confirmation of success but their representative said it is not received. They provide a link to upload documents but it does not work. I have spent about 2 hours of my time just to go through their phone system and speak to the rep who did not help me. It looks like they do not know anything about internet technology and still live in the last century. Recommend to stay away of this company. They do not deserve even one star.

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Name: C**** O********
Date: 2016-08-24 21:43:11
Rating: 1
Comment: This company makes you want to scream and pull out all your hair . They tell you what it is they want you to send ( for a modification ) and after they recieve it, it wasnt readable and they need a couple different things, after thats said and done, they need new info . You rarely talk to the same person twice, they are rude and very very unhelpful. They truly do not care and show it . Hate this company very badly.

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Name: t*******
Date: 2016-08-02 19:10:51
Rating: 1
Comment: They are a terrible company. When I went to get a homeloan I did some research and found a great company. Then two years after buying my home, my loan was sold to these scammers. If you call them or they call you the first thing you hear is that they are debt collectors like you are some deadbeat. I paid my loan off in July. They charged me a house payment on August 1. They said it was MY MISTAKE. I should have let them know 15 days ahead of time I wanted to cancel automatic billing. They said they will refund my payment as long as I send them a formal written letter fully describing what happen through SNAIL MAIL. Who knows how long this will all take? Meanwhile they are holding on to over $1,000 of my money they stole for nothing. Terrible customer service if you try to call them for anything simple. I had to wait 48hrs for them to call back me last time. If your loan gets sold to these guys I pray for you. If you knowingly use them, youre a fool.

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Name: V******* M****
Date: 2016-07-13 07:52:47
Rating: 1
Comment: Awful experience. I knew when my loan got sold I was in for an uphill battle.. well at first I was extremely excited that I had received a loan mitigation contact that appeared to be helpful. She got us into a trial mod and I actually believed that it was going to be ok.. well after almost a year, our loan has been bought out again.. they still have not gotten the info from Rushmore and once Rushmore knew that my loan was being bought out they acted as if they no longer knew us and pretty much dismissed us.

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Name: N******* H
Date: 2016-06-14 17:57:36
Rating: 1
Comment: If I had one word to describe the experience so far, it would be horrible. Dovenmuehle Mortgage sold our mortgage to Rushmore with the payments to Rushmore starting June 1st. We received the letter that this was happening on June 3rd. I tried to go online to Rushmores website to pay the balance, which was $97 higher than our old payment for some reason, but the website kept erroring out. I then called all the numbers on the document that was sent to us. Each number took me into the same prerecorded loop, which once I got to the payment section wouldnt tell me how much was due and just wanted my routing and account numbers. I havent thrown my banking info around willy nilly before, and I am not going to throw it into some poorly automated voice system with exactly zero detail as to how much it was going to charge me now. Finally, I got a hold of someone at the 949 number and they confirmed that the payment had made it through on the website even though I was never able to make it to the end of the payment pages because of the site crashing. Im just thankful it didnt charge me repeatedly for each time it appeared not to work. When I asked why my payment was $97 higher, they had no idea. They just said that since the loan was new, theyd look into. I, of course, appreciate this, and I hope that the issue is resolved. I hope that my interactions with this company improve as we move forward, or, if rates are still good, Ill just refi and get the hell away from them.

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Name: a****** p******
Date: 2016-04-30 17:00:41
Rating: 5
Comment: I have NEVER had a problem with this company and would use again. They have always been quite helpful but it also helps when payments are made on time and I had a set interest rate to begin with. No need for service. Funny reading all the negative comments. BBB rates them A+ and all complaints have been discharged. Do your own unbiased research

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Name: J**** B******
Date: 2016-03-08 22:47:07
Rating: 1
Comment: I wish I could give 0 stars. Worst ever! I went online to cancel my automatic payment because my paycheck was going to be a few days late due to the holiday in January. Online allowed me to cancel the automatic draft so I though everything was okay. I went online to make a 1-time payment a few days later. They charged me twice. Of course I didnt have enough in my back for 2 mortgage payments so I was charged an overdraft fee. When I called they told me that you cant cancel automatic payments online, you have to fax in a letter (why do they even have the option!) I faxed in a letter and received a letter a few weeks later confirming the cancellation. Well, on Februarys statement they charged me a $25 fee. They have a new feature where you can chat online. However, any question that you ask they tell you to call customer service. Why offer a service that does nothing? When I called them about it they said it was because I had insufficient funds from January when I had 2 payments. I tried to explain that it was their fault for not cancelling my automatic withdrawal, but they wouldnt take off the fee. Im cancelling with them as soon as I can get a refinance somewhere else.

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Name: G*** G***
Date: 2016-02-09 22:18:31
Rating: 1
Comment: My loan got transferred to them and I had already paid my taxes thru BofA and once they took over the loan they said I still owe those taxes and raised my monthly payments.I spend 3-4 hours several times talking to people and its like talking to a brick wall. So I gave up.I hope my loan gets sold again.They have the worst customer service and I am sure there is some embezzling of funds.I will have my lawyer figure that out.I say we file a Class Action Law suit against them. Let me know who is in.

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Name: J** M****
Date: 2016-01-26 22:38:15
Rating: 1
Comment: This is by far the worst management company I have ever dealt with. They service is horrific. I set up autopay and continue to pay on time and still get letters stating that I am delinquent. They are a debt collector handling mortgage collections. I hate this company and can never get anything accomplished with them. Thanks Citi Bank for selling my mortgage to them.

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Name: K*** C**
Date: 2016-01-15 05:30:18
Rating: 1
Comment: This company has been HORRIBLE to deal with since they bought my loan several months ago. Funds keep getting misdirected and I keep getting told I owe several different amounts, no matter what I pay. They always call back and say I owe more and have also falsely reported to the credit bureaus, hindering my ability to refinance away from them. I talk to these guys at least 5 times a month. I can never get a straight answer from any representative. They just want you to make a payment and get you out of their hands. They promise follow up, call back with answers, and I feel that all Im getting is ignorant lie after lie. If they buy your loan run away, fast!!!!!

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Name: C******** W*
Date: 2015-11-06 16:22:30
Rating: 1
Comment: This company is unbelievable. I am experiencing the same shady issues with supposed shortages in my escrow that never existed for 5 years prior to them buying my mortgage. My mortgage payments went up 25% overnight with an explanation of mistakes the company made and did not correct right way, instead asked me to pay extra first till the mistaken is cleared, which totally makes no sense. I really do not know what is going on with the companys management!

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Name: C********* F*****
Date: 2015-10-31 19:59:51
Rating: 1
Comment: Zero stars. Worst company ever! Very unprofessional, no one returns calls and when they do, about two weeks later they dont have an answer for you. This company obtained my mortgage and then doubled my monthly payment stating that there was an escrow shortage which they paid and I had to pay back. Charge me for home insurance when I already had Allstate insurance coverage and was an hassle to get a refund for months. Claimed they never received any proof of insurance from myself or Allstate which were faxed a billion times. The agents are clueless and the supervisors are even bigger idiots. Each dept doesnt know what either one is doing. Multiple excuses of this dept doesnt handle this stuff we have to contact another dept and get back to you, which no one ever does. End result is find a way to get out of your obligation with this awful company. I DID!

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Name: L***** B******
Date: 2015-10-26 23:15:13
Rating: 1
Comment: Rushmore Loan Management -- Sent me three other customers private/personal papers for review overnighted by FEDEX one was a foreclosure with all their personal info on it, two others were lieu of Deeds with all their personal information. My paperwork was never located and god knows where it is but I am pretty sure all my private information was on those papers. Rushmore has never contacted me about the mess up instead tried to resend my papers with a new written clause stating I couldnt sue them once I signed these papers. Rushmore Customers BEWARE~!! We now have a Lawyer on the case and Rushmore still isnt budging...... Also the Bank Commissioner was notified and horrified and they were also avoiding their calls...SHAME SHAME Rushmore!

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Name: S******* N******
Date: 2015-09-01 21:12:29
Rating: 1
Comment: I have dealt with bad, but they are the ABSOLUTE worse. I have been on the phone with them several times trying to get them to pay my town the taxes that I paid in escrow. A month (and three late fees) later no one can figure out why it isnt done. Still havent seen any movement on them making a payment.They keep saying someone will call me back, but no one has. Theyre all very apologetic and very useless. As soon as this is resolved I will be refinancing.

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Name: J** T******
Date: 2015-08-25 14:12:24
Rating: 1
Comment: This company is a scam. I am experiencing the same shady issues with supposed shortages in my escrow that never existed for 15 years prior to them buying my mortgage. My mortgage payments went up 5% overnight with not so much as an explanation then when I called I get an explanation that makes no sense. Do yourself a favor and stay far way from this company.

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Name: V******* M****
Date: 2015-08-07 05:46:14
Rating: 1
Comment: I wish I could have an option for giving zero stars. Absolutely unprofessional, working on a loan mod in which they solicit. We sent in hundreds of pages of documents, they continue to tell us that they did not receive, re-fax, still state they did not receive. Then they change and say that additional docs are needed, I fax, I call again, someone then states that they did not have the initial mod application? Keep in mind no one has called me, I have continued to call them. Left our loan mod contact David at least 10 messages, still to this day he has not called back.. Called again, spoke to Aerial who rudely stated that if he had not received missing docs by Friday he was closing case?? What?? He stated that because we were in a BK that it worked against us because he could not speak to us until he received a release letter from our attorney.. yet the clock is ticking.. Sounds like discrimination.. Filed a complaint with BBB. I called again today, finally spoke to someone helpful who requested we email the docs to her so she could get them and forward immediately.. What a novel concept since we are in the technology era. I am just praying that they will start working with us. Obama has so many programs in place.. I do plan on escalating this and from what I see from other posts, my experience is the norm. Sad...

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Name: B** B*****
Date: 2015-06-16 12:02:30
Rating: 1
Comment: The service of my loan was transferred to Rushmore 11/2014 and in the past 8 months they have been unable to get my balances correct. Additionally, they filed fraudulent claims with the court stating I owed a significant outstanding balance; which they later rescinded, only after forcing me to hire a lawyer to dispute it (which simply involved submitting the receipts of my timely payments that Rushmore themselves had already provided me, which vastly conflicted with the claim they filed with the court).I call them twice a month, and am given many excuses as to why my loan balances are incorrect and inaccessible (namely that the company is doing an audit on the loan - now going on 8 months). I have been told for over 6 months that the loan has been corrected, and that the account should reflect it in anywhere from 2 days to 3-4 weeks. It has still not been fixed, nothing has changed.If you have any choice in the matter, listen to this and every other reviewer and complaint filer and avoid this company.

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Name: D***** J***** M*******
Date: 2015-04-19 02:54:52
Rating: 1
Comment: My experience has been one of horror. It is worst than a haunted house on Halloween night. It is too many unprofessional hands in the pocket. How can an organization who handles people money and their mortgage be so careless. They are either huge liars, or thiefs. They claim my mortgage has not been paid for January, February and March. Nevertheless, they cashed the checks, so where is the money, who has the money and/or where did it hide?. I went to a bank branch where they deposited the money and yes indeed they cashed all of the checks. A representative was appointed to me, but he has to send everything to the research department. So needless to say, nothing has been resolved. Oh I did get several letters charging me with fees and late charges. How can I be charged with late charges when they have the money? The last letter I received 4-18-2015 was from the Compliance Department, promising to get back to me in 30 days. Does it stand to reason when a check(s) are received, it should be deposited into an account noting which account it is deposited into. The letter also stated my Mortgage Company is Wilmington Savings Fund Society, FSB, as Trustee for Normandy Mortgage Loan Trust, Series 2013-8. They are located in Delaware, so they had to send my mortgage all the way to California, really???? Could it be designed to take people houses??????? The mortgage was paid to Rushmore, who is not a bank, but a service center. They are responsible for the money. What a sad commentary, too many hands in the pot.