Samys Camera
Address: 431 S Fairfax Ave, Los Angeles, CA 90036, United States
Phone: +1 323-938-2420
Services: Service options: Kerbside pickup, Online estimates, Delivery, In-store pick-up, In-store shopping, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Assembly service, Repair services, Service guarantee,
Planning: Quick visit,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 323-938-2420
Services: Service options: Kerbside pickup, Online estimates, Delivery, In-store pick-up, In-store shopping, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Assembly service, Repair services, Service guarantee,
Planning: Quick visit,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Camera store, Camera repair shop, Equipment rental agency, Photo restoration service, Photo shop
Rating: 4.4
Site: https://samys.com/g/los_angeles_store/3756.html
Worktime:
Rating: 4.4
Site: https://samys.com/g/los_angeles_store/3756.html
Worktime:
| Day | Time |
|---|---|
| Monday | 10 AM–6 PM |
| Tuesday | 10 AM–6 PM |
| Wednesday | 10 AM–6 PM |
| Thursday | 10 AM–6 PM |
| Friday | 10 AM–6 PM |
| Saturday | 10 AM–6 PM |
| Sunday | Closed |
Name: C****** W*******
Date: 2024-06-22 16:25:25
Rating: 5
Comment: A few weekends ago I was faced with a difficult circumstance due to it being difficult to rent equipment - I am a student building my book for eventual portfolio review and close to the end of my program at NYFA. My biggest grievance and struggle with my experience there thusfar.Scott helped me so much in securing the 24-70 mm lens being exchanged for the 14 mm I bought about a week prior. He helped through the entire process and with a tiny bit a stress, and a winning outcome I feel so happy that I now don’t have to rely on renting this lens and can truly explore and create. Thank you scott!!
Name: D*** G****
Date: 2024-06-21 17:20:58
Rating: 5
Comment: Love your store btw. Questions though, Your voicemail still says covid is going on and curbside pickup only??? How old is this recording or is covid starting back up already down there due to election season?
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Name: S** H******
Date: 2024-06-09 20:05:52
Rating: 1
Comment: Super low ball offers on used gear. I seriously sold my gear for double what these guys were offering me a day later. Their offer was quite frankly insulting, and cited demand. When you have a almost new 70-200 2.8 lens that is still a daily lens and are told maybe $400, it definitely is comical. As several others have mentioned, whoever is in charge of buying the gear is rude and condescending, explaining to me why my gear is worth nothing and encouraged me to go on ebay. You guys should not offer to buy gear if you plan on low balling people.
Name: W****** M******** d* B*****
Date: 2024-06-04 08:25:25
Rating: 5
Comment: The best photography store in Los Angeles, wide variety of equipment, free parking and excellent service. I went today to buy a Sony A6700 and I will come back to buy everything I need for my equipment.
Name: D**** K****
Date: 2024-05-21 18:30:40
Rating: 5
Comment: Love the parking when you first arrive. They have rentals and they have three floors of amazing equipment and very, very knowledgeable and friendly people working behind the counter. You can compare products and I think they give you a great deal on lighting and cameras. And like I said, they are extremely knowledgeableabout the products that they sell even a cable you will get the best cable for your equipment. It’s important to them.
Name: A***
Date: 2024-05-18 15:51:15
Rating: 1
Comment: DO NOT sell or trade your camera gear here. Pricing way below market. The price they give you is 50% below whatever is listed on eBay for your gear.They will not match buy back price from Adorama, B&H, Keh or mpbI really want to support the local business, but the staff here is poorly train in customer service. I observe two staffs making condescending, rude, and judgemental comments to customers especially newbie photographers and toward female.Have some compassion and shares their excitement, youll win their loyalty.Myself and many photographers clubs here in LA community is disappointed in Sammy. Many of us are now turning our back and going to Adorama or B&H
Name: C***** A****
Date: 2024-05-15 16:51:39
Rating: 5
Comment: What could have been an unfortunate situation, the customer service of the repair dept (Richard and Ken) as well as the general manager really took big steps to guarantee me coming back. Thank you guys for working with me. Theres a reason Samys is the go to spot.
Name: Z* W***
Date: 2024-05-11 18:15:02
Rating: 1
Comment: Super rude guy, worst ever experience, guy was just constantly impatient and rude, and looking down. I’m super new with cameras and he just didn’t want to answer anything and just tried to sell me stuff. Would never purchase here again, if I wouldn’t need the camera tmr, would never buy here.
Name: D****** R********
Date: 2024-05-10 19:03:57
Rating: 5
Comment: I was referred to Samy’s by a friend. I needed to have 2 images (one 4.4 meg) enlarged and printed onto poster sized media. Before going to the store I called their main number and was courteously transferred to the correct department, which was Service Bureau. That department extension was courteously answered by Roger who said I could bring the files in on my iPhone. I drove there and went upstairs to the right place. Roger was able to have me air drop the files to his workstation. Payment was made at the time of the order. Roger mentioned the work might not be ready by Friday (this was Wednesday) but that I could come on Monday since their team is not open Saturday. When I mentioned that I would be busy Monday he stated that the prints could be ready sooner. In fact they were ready by close of business and I picked up Thursday. To my eye the posters were beautiful. I did not compare their price with others. The posters also are on archival media so they won’t fade. I was happy for the service and was treated very courteously. Thank you
Name: S*** E******
Date: 2024-05-06 18:39:15
Rating: 5
Comment: The best place for all things production and camera related!
Name: M**** E****** F*****
Date: 2024-05-02 00:18:37
Rating: 5
Comment: We were looking for lenses for our brand-new camera, and Brandon was super helpful and friendly to us. Took his time to explain things for us (beginners in photography and foreigners), and we ended up with a good deal (there was a second hand lenses for nearly half the price and of course we took it 😄). We finished our purchase with sd card, extra protection for the camera and very happy for the amazing pictures to come! Whenever we are back in the US and we need camera things, we will visit Samy’s!
Name: A***** S**********
Date: 2024-04-20 19:16:20
Rating: 2
Comment: I went there to see if my camera was fixable & had some questions about the camera. The guy was very arrogant & acted like I didn’t know what I was talking about. That’s why I was there in the first place to ask questions. He treated me like I was stupid. I’m not sure if he’s having a bad day. It’s a bummer it’s a nice store but it makes me feel like I don’t belong there since I’m not a “professional” photographer. I went to the other store they were able to help me repair my camera now I’m enjoying my camera.
Name: S**** A**
Date: 2024-04-18 17:38:24
Rating: 2
Comment: Nice store with a good selection of products, but the staff are lifeless and discriminating. I’ve been in this store several times and every time the security guard follows me around. I would suggest POC (I’m middle eastern/african decent) give their money to other businesses, don’t encourage their behavior.
Name: P**** T**
Date: 2024-04-17 04:23:20
Rating: 5
Comment: Damion deserves a raise; no, a promotion. The man was more than helpful; Interactive and solid services, thanks again.
Name: M**** M**
Date: 2024-04-12 09:20:06
Rating: 5
Comment: Samys is a place for photographers and videographers to gain knowledge and learn about their craft. Its true that some sakes people may not know the answer to your question, but more often than not, they do. There is a ton of knowledge to conceive in this craft. Only experience will help, and once you know what to do, you can make it happen here. Spend time here. Ask questions and take in what is around you. Samys is a relic, and its a blessing to be able to go there and simply absorb what this man, Samy, brought to the world. May God rest his soul. Appreciate the legacy... after all, its there for you.
Name: D* H***
Date: 2024-04-08 19:54:45
Rating: 1
Comment: They wet-cleaned my sensor lens. When I checked the sensor lens to remove dusts, the surface of the sensor lens were all smudged. No wonder why my images were so blurry
Name: O***** F********
Date: 2024-04-08 13:37:49
Rating: 5
Comment: Top notch service! Pre and post sales.Every time my dad goes to LA makes a visit to this store where he has previously bought a cámara and a few things. The employees treat him like family and they are always super friendly.Special mention to : Ozzie!
Name: M***** K***
Date: 2024-04-04 23:09:09
Rating: 1
Comment: Came there today to buy a medium format camera and a salesman across the room was yelling at me that the camera is for commercial photographers. This is so unprofessional to determine whether or not I am one meanwhile I’m a customer who came to buy. Just because I’m a woman that man publicly humiliated me with his assumptions and a raised tone of his voice. Of course there’s no problem for me to head to Leica store, they’re much nicer there. Congrats on not making the sale, keep it up if you have people like this working for you
Name: J****** S*******
Date: 2024-03-15 21:25:41
Rating: 5
Comment: Had a wonderful time shopping here! Shoutout to Dara for the amazing customer service!
Name: C H**
Date: 2024-03-12 00:27:44
Rating: 1
Comment: I took my Nikon looking to have it repaired. After getting checked by the repair guy, he stated I can fix it but instead of fixing it buy a used one. I stated i want this one fixed for sentimemtal values without regards of cost or the cost for a uses one. He kept insisting i buy another camera, at the end he flat out stated he wouldnt fix it because i had to buy another second hand second hand camera instead.
Name: G**** Y
Date: 2024-03-11 01:14:48
Rating: 5
Comment: Great film selection with solid pricing and a good range of scan and print options. The friendly and knowledgeable camera experts offered advice and assistance as I was acclimating to new gear and getting some old cameras looked at.
Name: B*
Date: 2024-03-08 21:01:52
Rating: 1
Comment: 15% restocking fee, no exceptions. I few days ago, I purchased an item that I ended up not needing. The item was brand new, the box was never opened. I went to the shop with the intention of exchanging the item for a more expensive lens. I was told there were no exceptions to the restocking fee because all cameras were registered by Samy’s with the manufacturer. This answer seems unlikely to me - someone is registering an item without knowing who the owner is? The purchase could be for work, a gift, or any other use. I understand the hassle of taking in returned items but this policy seems shortsighted. Back to Amazon.
Name: E**** D*********
Date: 2024-03-02 08:08:39
Rating: 5
Comment: I went to Samys Camera to develop some film, and the experience was very positive. The film development department is managed by Richie, an excellent and professional person with a highly skilled team. They welcomed me warmly and assisted me with every need, guiding me through the film development process!! Thanks for everything!
Name: T***** P***
Date: 2024-02-28 07:05:29
Rating: 1
Comment: This is a huge camera store where sometimes you find what you’re looking for, but most of the times they just have the basic stuff. Don’t expect a good customer service experience, they can be rude. If you wanna call them, think twice. They can be very rude by the phone. If you need a camera go to Best buy or Amazon.
Name: S***** B***
Date: 2024-02-19 22:56:57
Rating: 1
Comment: If your trying to sell or trade your stuff your better off trying to sell it els where. Lowest offer I’ve gotten so far
Name: D****** J******
Date: 2024-02-09 00:36:00
Rating: 5
Comment: The guys in the repair department are so nice and positive and they have lots of knowledge to share, added bonus they give out stickers!!! First floor a guy helped me with film and he was very nice and answered all my questions, I had several but he was patient and informative.So thanks Sammys you guys rock and Ill be back soon!!!
Name: C***** F****
Date: 2024-02-08 20:53:25
Rating: 5
Comment: Amazing store. Amazing staff. ❤️
Name: S*** R***
Date: 2024-02-05 00:21:06
Rating: 5
Comment: Great local camera store with lots of professional options for film and photography, combined with a helpful and knowledgeable staff.
Name: R** H******
Date: 2024-02-04 02:15:38
Rating: 5
Comment: Amicable and patient staff, thank you favia and kenny :)
Name: N***** S*****
Date: 2024-02-02 04:49:19
Rating: 1
Comment: Stuff don’t know what selling. Tried to scam me for open box product
Name: J**** C****
Date: 2024-01-25 00:50:37
Rating: 5
Comment: So this story starts with a foul up. A little error on a corrupted file which meant my print didnt get printed. I walk in to ask whats going on, show them I got billed, but never got an order number. For this sub 10 dollar issue, three employees spent 15 minutes sorting out this issue. Followed up the next day, with a solution, that didnt include me going back in, and then printed my photo within moments of reordering. You would have thought I was the most important client they had, and it was a 9 dollar and change print. Shout out to Chris and Mary for really taking it on, and doing me right. How you do the small things is how you do everything.
Name: j**** j***
Date: 2024-01-23 18:51:15
Rating: 2
Comment: Agree with some of the reviews that suggest poor and arrogant customer service. They dont seem keen to serve unless youre a regular or big customer.
Name: C***** S*****
Date: 2024-01-23 00:29:59
Rating: 1
Comment: Absolute sticklers for returns. Don’t expect your money back, on anything. Wouldn’t accept my $8 return on bamboo tongs I never used because there was “no way they could sell them” without a clear plastic bag inside the packaging.If you see these tongs on the shelf, throw them away. Because there’s no way they should be able to sell those. It’s dirty, filthy, unusable product.Edit to response: I will go back to your store for life if you do a chemical test and it shows up positive for anything other than bamboo and veneer.
Name: E**** O***
Date: 2024-01-16 15:17:13
Rating: 5
Comment: Huge variety and people with good knowledge and experience in photography
Name: A*** N*************
Date: 2024-01-15 15:31:26
Rating: 5
Comment: Samy’s Camera always provides quality customer service, and the Assistant Manager, Billy, is always there to assist and support you from the moment you arrive to their location. I have been a customer for 20+ years and will be continuing to do business with Samy’s Camera! 📷 🎞️ Thank you, Samy’s Camera!
Name: P****** W***** 1**
Date: 2024-01-13 03:16:44
Rating: 1
Comment: I purchased a battery and realized it was the wrong one. I took it back with a receipt and they would not exchange it. I will never go back again.
Name: W*** T*****
Date: 2024-01-09 10:05:23
Rating: 5
Comment: I always enjoy stopping in and giving my business to Samys. They have a very knowledgeable staff that enjoys helping you find creative solutions for gear. They have a good selection of in stock items, so typically theyre my first stop if I need to purchase a light. It feels a bit like a store youd find in Manhattan when you walk inside, which is nice. You can tell there is a lot of respect for the craft of image making here.
Name: R***** D******
Date: 2023-12-09 18:43:30
Rating: 1
Comment: Extremely rude and cocky over the phone. They talk over you and dont listen to your questions. All of this with an arrogant attitude. When inside the store I try my best to go in and out asap because even at the store it feels like I, as a customer, am waisting their precious time. Seriously, customers call because they NEED information to move on with a project. They also go to the store because its a place to connect in person BEFORE dumping tones of dollars there. Its supposed to be a community, but instead is just a place for money and ego. Shame. Samys seems to take for granted the place they hold in Los Angeles as a Camera Store.
Name: H***** U****
Date: 2023-12-04 19:08:19
Rating: 2
Comment: Im unfortunately disappointed with my experience at the store. I was assisted by an employee who seemed more interested in chatting with their colleagues in Spanish, a language I dont understand because Im from Scandinavia. Additionally, when I showed him a camera I purchased on Amazon and expressed dissatisfaction, I wanted to test some other options. Instead, he told me three times that if I wasnt satisfied with that camera, there was something wrong with me. Not in a sarcastic way. Only after insisting, I had to ask if I could test other cameras, but his attitude was not nice, so I left the store feeling uninformed and frustrated as I had high expectations for the place.
Name: A*** C****
Date: 2023-11-29 02:05:11
Rating: 5
Comment: I placed a special order for an item that Samys doesnt regularly stock. I got an email stating that it was in store ready for pickup, but when I went in it wasnt there due to a mixup at the warehouse. I left frustrated knowing that Id have to lose time to going back again to pick up my stuff. Samys called me a couple of hours later, recognized their mistake, and delivered the order to my studio in North Hollywood less than 4 hours later. Mistakes are going to happen from time to time, but how they are dealt with is what matters. Richie at the Fairfax location gave a masterclass in how to resolve this issue. I wish more companies were like this. The order total was only $180 too, so it wasnt like they were losing a whale of a customer over this. It was refreshing to see a company care so much about making things right! Ill be back for sure.
Name: C**** D******
Date: 2023-11-26 18:47:24
Rating: 5
Comment: Really nice store with some used equipment. Not as much as the East Coast but I purchased a lens and the repair department was legendary and full of insight on my purchase and was happy to clean the lens before I walked out! Thanks guys!
Name: T******* N*****
Date: 2023-11-08 04:36:30
Rating: 5
Comment: This is one of my destination visits when Im in Los Angeles! Its my version of an adult candy store!!!! Friendly and knowledgeable staff! I took a portrait class here during this visit. Very informative and not too much sales pitching! If you are in LA and need anything photo Samys is the place to go
Name: V***** C******
Date: 2023-11-02 17:07:43
Rating: 5
Comment: One of the best photo store in LA. Has all digital camera equipment and accessories. I love their film camera division. I bought my first film camera Canon ae-1 program there and it’s working great. After 25 years, I’ve started to click with a film camera. Thank you Samy’s!
Name: C**** H************
Date: 2023-11-01 01:57:45
Rating: 1
Comment: Awful spot for identity pictures -The consulate almost didn’t take these pictures, because of how badly they were done. Not just because of how I looked on them, but the dimensions weren’t right, eyes weren’t straight, etc, all these details are the only reason I wanted to get them made professionally. $16 for 4 (bad) pictures = wow. Never again.
Name: S***** C***
Date: 2023-10-14 23:35:06
Rating: 4
Comment: Fair prices on USA warranty products. Good selection in stock.
Name: L*** N*****
Date: 2023-10-09 18:01:55
Rating: 1
Comment: I don’t normally write reviews but I hope they can assist customers better in the future. I’m just a little disappointed with their customer service. I was interested in buying a camera and called in to ask for their help. The person on the phone sounded like they didn’t want to talk at all.
Name: G***** G**********
Date: 2023-10-02 21:10:15
Rating: 5
Comment: Great experience with great staff at the Sony vendors section. I came in with an issue with my Sony A6600 to buy an older used model so I could continue working while I get it repaired. They had a used A6500, which was perfect, and they gave it to me at a great price and even threw in a charger. Great, caring, attentive staff - love this location and will continue using Samy’s camera for my needs!
Name: J**
Date: 2023-09-29 03:23:27
Rating: 5
Comment: Very friendly and helpful! They saved my trip to LA when my SD-Card failed. They even saved my photos to an USB-Stick. Thanks a lot for helping me out. :)I recommend this shop!
Name: N*** R********
Date: 2023-09-19 21:20:18
Rating: 2
Comment: Samys seems to consistently be a place with lackluster sales customer service. I keep on trying to come do in person shopping but after standing around for 5+ minute where 3 different sales people without customers didn’t acknowledge my existence, let alone help me, I had to bounce. Samy’s has always had a mix of snobby and helpful salespeople but unfortunately this experience has me really turned off. With so many other ways to purchase camera gear at competitive pricing it’s hard to justify coming into this Fairfax location.
Name: J****** C****
Date: 2023-09-15 18:47:25
Rating: 5
Comment: I buy all my gear here. Their customer service is top notch. They have the best selection of products in stock and always do right by me.
Name: J****** C*******
Date: 2023-09-14 20:34:20
Rating: 1
Comment: Worst customer service you can get, not one knowledgeable sales person in sight. Dont forget to give your keys to the parking lot staff so they can scrape and ding up your car. Worst store in Los Angeles!
Name: B********* T*
Date: 2023-09-12 22:30:01
Rating: 5
Comment: I seriously love it here, they literally have everything I needed backdrops, cameras, lenses, all types of accessories etc
Name: R****** S**************
Date: 2023-09-09 14:45:38
Rating: 5
Comment: I drove from The Bay to LA to load up on Film Rolls, Batteries, and Cleaning Equipment. I was very clueless about what was what and the team there helped me out with every question I had. Samy’s will be The Holy Grail now.
Name: P**** R*******
Date: 2023-08-30 05:36:07
Rating: 5
Comment: I brought a family members camera in because of charging issues. I cant remember the staff members name. A young African American male on the second floor. He tested equipment and provided great advice and service. Samys is a staple in providing great products and inventory and has not deviated from their great customer service. They have inventory and staff for the novice to the professional.
Name: C**** H*****
Date: 2023-08-25 19:38:38
Rating: 2
Comment: I really cant believe I have to leave a second review. If you look at my first 1 star review youll understand the origin.Samys calls and asks how they can remedy the review. They offer 5 free rolls to develop. I go in today to pick up my film, 3 rolls of 35mm and 2 rolls of 120, and they say they dont have a record of this. So I paid the 30 ish dollars.Alas, a note on my 120 to have it cut, and it wasnt cut....2 stars instead of 1 because chris, the clerk, was nice.
Name: K**** H******
Date: 2023-08-20 21:38:22
Rating: 5
Comment: I bought the Leica M six kit with two lenses and a flash. Just over 6000 and their relationship with Synchrony. Let me finance 4500. I thought that was odd but if I missed Around I might lose it now this isn’t the only camera I have, hoping it will grow to be my favorite. If I get a good protective case the sales people with Samys were hitting Miss until you get a good one so don’t quit don’t get angry. Just look for somebody that wants to talk cameras
Name: K*** A********
Date: 2023-08-16 19:50:45
Rating: 3
Comment: I went in to browse and pick up a few small things, I wondered around looking for 20 minutes. Security checked on me which is normal, especially since I was checking different parts. However this continued for the remainder of my visit and even at checkout. This soured the experience for me, and I will stick to the Pasadena location moving forward.
Name: J******* S****
Date: 2023-08-07 21:24:58
Rating: 5
Comment: Samys is and has been the place to go for pro equipment. The staff is always helpful and knowledgeable. They have equipment for all levels of experience and very good prices. Ive shopped with them since the 70s and always been happy I did.
Name: E*** K*****
Date: 2023-07-19 22:05:11
Rating: 5
Comment: I had troubles with my Sony A7iii and its external monitor, so I decided to come in and have it checked out. Larry on the 4th floor helped me solve my problem. Thank you Larry, will definitely be back!
Name: t***** m**
Date: 2023-07-13 00:38:22
Rating: 5
Comment: Chris was amazing and helped me respool a roll of film and saved my life, he gave me a personal lesson on loading film into my camera that was super derived and 1 on 1
Name: S***** G****
Date: 2023-07-11 06:01:28
Rating: 4
Comment: I brought them so film I found in the back of a drawer that turned out to be from 1999-2002. It came out... okay. A handfull of salvagable pics. But they processed it! And did not mock me like they should have. :-)
Name: K****** P****
Date: 2023-07-03 23:18:55
Rating: 5
Comment: Samys Camera is an amazing store for photographers and videographers! Each foor is well designed with easy to find merchandise. I was talking to Michael on the third floor about the recently released Sony cameras for wedding videography. He was very knowledgeable about the cameras and gave me his honest opinion about the features. Thank you. Keep doing great job Samys Camera!
Name: S**** N
Date: 2023-06-27 04:46:15
Rating: 2
Comment: No one offers to help you here, when you enter, dont bother roaming the store just resort to get in line to get assistance from the already busy cashiers. The cashiers are busy ringing people up and doing all the heavy lifting providing outstanding in person customer service and answering phone calls, yet the tellers for film rental items to your right as you enter or the guy trying to look busy with a screw driver at the front desk, or the bored man at the end with the refrigerated professional film are just taking up space. Its a drag to feel like youre begging to spend your money when people who are too self absorbed in their conversation, or boredom are unable to hear someone ask to pardon the interruption but youd like some help. The two cashiers here probably deserve raises. If you must come to this location for 1st floor service, just get in line, dont expect the other staff to want to assist. I really miss the Culver location and Pasadena is too far for me. Ill have to find some place else to shop.
Name: R*** G*****
Date: 2023-06-22 20:25:18
Rating: 1
Comment: Poor customer service.... I got better customer service at best buy when they did not have the battery I needed.The associate spent time with me and directed me to sammys.At sammys they had the item I needed and the three people I spoke to were very matter a fact and quick to ask thats it right?.Very cool store obviously has a lot of history to it. Really wish for a better experience.
Name: p**** t****
Date: 2023-05-19 03:22:41
Rating: 2
Comment: Every time i come here, at least one of the employees is elitist and rude. its so chronic, its basically company culture. so gross.i gave it 2 stars bc the at least the folks on the 4th floor are great. shout out to them.
Name: G*** S****
Date: 2023-05-12 00:46:46
Rating: 3
Comment: Fair amount of gear on display. Not a lot of the good stuff is displayed and many things do not show pricing. Lacks the polish of B&H and AbelCine.
Name: G*** S****
Date: 2023-05-12 00:45:11
Rating: 3
Comment: Probably great if you need to pick up grip or lighting hear quickly. Camera department is surpsingly limited. Most items do not have pricing displayed. Place feels old and run-down.
Name: E*****
Date: 2023-04-29 21:26:30
Rating: 5
Comment: I recently visited Samys camera to purchase some film for my analog camera and decided to have my AE-1 checked by their repair department. My experience at Samys camera was nothing short of exceptional. Although I had to wait for a while, the wait was well worth it.Richard, the repair technician, was a joy to work with. He had a great sense of humor and a calming energy. He took the time to do a full inspection of my camera and treated it as if it were a person. He explained to me the weaknesses of my camera and how he was going to fix it. After the repair, he advised me on purchasing new lenses to get the most out of my camera.I was really impressed with the service that I received at Samys camera. The free inspection and repair service alone convinced me to always bring my camera here for any camera-related issues that I may have. I would highly recommend this place to anyone who wants to purchase or repair their camera. They have definitely earned my business for everything camera-related.
Name: L**** B******
Date: 2023-04-22 22:24:40
Rating: 5
Comment: Ive been renting from Samys forever. I always have good service, but today was a new level of excellence. Scott Bloom, the manager, went above and beyond to help me solve a problem and got me out of a situation that seemed impossible! He is INCREDIBLE! I am grateful and will continue to give Samys all my business.
Name: S*** P****
Date: 2023-03-28 02:08:07
Rating: 5
Comment: Great camera store for enthusiasts of every level. Staff was warm and personable. If you are in town and need gear give em a call.
Name: g*** u********
Date: 2023-03-25 01:36:23
Rating: 5
Comment: Went in for a new lens for my sony camera and the staff was super knowledgeable and friendly and kind enough to assist me above and beyond. Ill come here next time instead of amazon or bestbuy. 10/10 experience.
Name: J*** M*****
Date: 2023-02-14 21:15:27
Rating: 1
Comment: This place is over-priced and unclear on their return policy. I bought several products here, spent over a thousand on products and when I needed to return one small item the next day that had never been opened or taken out of the box. This was the only time Ive ever asked and was refused. Called management and they were less than accommodating. Will never buy here again.
Name: S*** O**********
Date: 2023-02-04 00:30:18
Rating: 5
Comment: Samys Camera doesnt need a review really, its just there and never failed me, plus really saved me few yr sry cause they always have everything I needed including super friendly and helpful staff 🦾🦾
Name: K*** J****
Date: 2023-01-27 21:25:43
Rating: 1
Comment: Shockingly bad experience from the drum scanning/large scale printing department on the 2nd floor. The man running this department was incredibly rude, disrespectful, and patronizing.I have been a frequent customer at Sammy’s and spent a significant amount of money here over time. but this experience was really terrible. Would love to find a camera shop where male ego & talking down to women isn’t such a dominant part of the experience.(**gotta say though that the camera repair department rules // those guys are knowledgeable, really great at what they do, kind & respectful.)
Name: W***** T***
Date: 2023-01-22 05:16:23
Rating: 3
Comment: I went to Samys to get a tripod today. I always try to buy from a local business rather than Amazon or Best Buy when I can, but experiences like today make me wonder why I even bother.The staff at this location just seem really cold and like theyd rather talk to anyone else on earth but me. The vast majority of tripods dont have a price on them which adds to the frustration. Normally, my experiences at the location in Pasadena are pretty good but I dont think Ill ever bother coming to Fairfax again. If the one in Pasadena doesnt have it, Ill just buy it online.
Name: D*** C*******
Date: 2023-01-06 16:09:49
Rating: 5
Comment: Best camera store in los angeles if you need it chances are samys has it in stock and ready to pickup same day. I wish they carried Tilta products though!
Name: K** H**********
Date: 2023-01-04 19:09:01
Rating: 5
Comment: I love Sammy’s Camera. They have such a variety of camera equipment for just about anything you need. The customer is amazing. They’re so knowledgeable about the equipment they keep. They can answer anything about cameras.
Name: B**** L*******
Date: 2022-12-31 07:40:06
Rating: 5
Comment: While its not the cheapest place to buy photo or video equipment, Samys Camera has great associates who are friendly and help get you what you need. This particular location is HUGE and most likely has anything and everything you are looking for and more. One of the best parts of this location is their huge selection of paper backdrops, which are difficult to find online without paying a ton of money for shipping. Awesome place with awesome people, who needs more than that?Update: Dec 30th 2022Another great experience at Samys. While Im not a huge customer for photo and video due to their markups, there isnt a better place to pick up things that are annoying to ship like sandbags. Picked up 10, high quality 25lb sandbags for a fraction more than what it would cost + effort of filling my own Amazon bags. I told the associate I was interested in 10 bags and he got them all ready on a cart for me and held them for me for around an hour while my friend and I browsed the other levels. The fourth floor opening up to Come Pros. Love that they have Aputure Lights on display and out for folks go play with. It was awesome to see the Aputure 1200d in action on the floor. Makes me want one though my budget says otherwise 😜
Name: R** W******
Date: 2022-12-07 00:11:58
Rating: 5
Comment: Very helpful staff, amazing product selection, a much more knowledgeable staff than those other retailers. The prices were better as well. It would be foolish to shop anywhere else.
Name: J***** M********
Date: 2022-11-26 22:05:10
Rating: 1
Comment: Lousy customer service, the sales rep on the camera floor was abrupt and rude when I asked if what I was looking for was in stock. Im going to stick with B&H, they deliver a prosumer experience whenever Im in NYC and in store or online via chat and if they dont have what I want, they offer to order it. Seems Samys didnt want to close a sale on Black Friday weekend, so B&H is getting this sale on Cyber Monday.
Name: S**** X
Date: 2022-11-22 02:53:28
Rating: 2
Comment: I went to Samys on Fairfax because of its reputation and popularity. They have lots of things in stock and I found what I was looking for, however, the customer service was really terrible. Im a filmmaker by trade; photography had been a hobby of mine on and off and I am just rediscovering it again with a new micro 4/3 camera that I bought this year, so yes, I certainly appeared a bit uncertain and inexperienced about what I needed when I came to Samys to buy additional equipment for my camera. On both days I went to the store, I was not given any advice at all, as if they only wanted to deal with experienced customers to have a decent photography chat with. Anyone whos truly enthusiastic about photography would want to teach the next generation, but maybe they need to focus more on quick sales than actually making a new customer familiar with the material who would definitely then want to return and become an experienced customer. I was given what I asked for and was instantly brought to the checkout. No word or recommendation, or question about what camera I was using. I felt awkward and uncomfortable, like I wasnt welcome. Not sure if I would want to return, maybe with a bit more experience, to fit into the club.
Name: A*** D*
Date: 2022-10-20 18:41:10
Rating: 5
Comment: Today I have opportunity to work with Jesus in the used Hasselblad department. He is extremely helpful and knowledgeable, and customer’s satisfaction is his first priority. He was able to resolve my concerns in a timely manner. Mike in the repair department is also extremely helpful, he is so knowledgeable and able to help me with what I need!I would definitely recommend Samy’s camera for anyone who need Hasselblad and repairs.
Name: W**** T******* - J**** L**
Date: 2022-10-14 21:33:25
Rating: 5
Comment: I needed to get something quick and fast. The representative or salesman was very knowledgeable and friendly. Sammy’s Camera is a one stop shop for all your camera accessories and equipment. Come by and check it out. They are a bit expensive so ask first before buying a name brand item. They also have used items for sale. Overall Sammy’s is the place to go..!
Name: C****** B******
Date: 2022-09-12 01:12:55
Rating: 5
Comment: I drove 70 miles to purchase my new camera, microphone and other accesories. Full list price but well worth it. Super knowlegable, professional sales person Manny was the one who helped me. Parking was safe and secure. Could not be a better experience.
Name: A***** m*****
Date: 2022-08-29 20:10:40
Rating: 1
Comment: I would find another store to get equipment from. I wouldnt want this to happen to you. I wanted to buy a camera from here. I got to try out loved it. HoweverWhen I went to return the camera, Todd looked super stressed out. For a moment, he lost the camera that I had just returned, and then he couldnt find my I.D or Card, and then he screamed at me. People looked at me as if I had done something wrong, which I didnt -_- but he screamed because he couldnt find my I.D debit card and for a moment the actual camera that I had just returned. I kept myself professional, unlike Todd. Its not my fault youre stressed out. Learn to communicate.-Super saving Tip before you buy go to Adorama. The amount of camera bundles and discounts are worth it (:-I would find another store to get equipment from. There are tons of stores in L.A with better customer service.1 star because of Todd the lack of him not being to communicate / customer service
Name: J**** O*****
Date: 2022-08-29 16:36:56
Rating: 5
Comment: A few weeks ago, I came in with an old film camera my mother gave me and some prints for her birthday. I needed help choosing a film and learning how to load my newly acquired camera. Mary Lopez was the one who assisted me first with choosing my film and learning how to load my newly acquired camera. The store was jam-packed, but Mary was super patient and even gave me some shooting tips! I then headed upstairs for my prints and was helped by Ben Zimmerman! Ben was outstanding; I was really in the dark about what types of adjustments and changes could be made, but Ben made sure to spend time with me to ensure we got it looking just right. My mother was over the moon with Bens work, and we are already gathering tons of old photos to get the same treatment!
Name: U** B*****
Date: 2022-08-29 13:14:40
Rating: 5
Comment: We purchase all our photo and video equipment from Samys Camera. Very knowledgeable staff always willing to help. They have all top selling brands with emphasis on Sony professional products.
Name: T*** D*************
Date: 2022-08-20 21:00:13
Rating: 4
Comment: Great place for anyone into film and photography. This building has 3 floors dedicated to nothing but camera equipment. Theres also a section where you can sell old equipment or rent equipment.
Name: S**** R*
Date: 2022-07-21 02:50:08
Rating: 5
Comment: Awesome I just looked but my friend Gonzo put himself in debt. He bought a new Canon Camera R6 and a vertical grip total of 3100 bucks with a free plastic Canon bag!!!
Name: S**** R****
Date: 2022-07-17 00:18:00
Rating: 5
Comment: Love what my camera can do 😉Thanks for doing an amazing job!! 💯💯💯San Francisco, Aquarium of The Pacific, Palmdale, CA, DJ Sir ULTRA @christianlikethareligion
Name: c**** h*****
Date: 2022-05-28 20:28:51
Rating: 1
Comment: They are usually good about film. I dropped 5 rolls off and they didnt cut my film. Its an hour drive each way for me and they wont do shipping... well $12 to ship.... so now I have to cut my rolls with no way to store them because they dont have any 35mm sleeves.
Name: M** R*****
Date: 2022-04-27 00:36:59
Rating: 5
Comment: Great place lots of knowledgeable sales team. I love the place I wish they had good purchasing plans like amazon and I would love to buy everything from them.
Name: S****** S******
Date: 2022-04-13 17:31:35
Rating: 5
Comment: I’ve rent from Samy’s camera on a regular basis for the last year- and they are the most professional stills camera rental house I’ve ever used. Full stop. All the people who work there are well informed, patient, understanding and great to work with. Without them, I simply wouldn’t be able to do my job how it’s supposed to be done. They’re invaluable and I wish I could give six stars.Even outside of the rental department; Samy’s excels. The pro-video department, the corporate sales team, the grip guys out front, the parking attendants. The best!
Name: C*** A*** E*****
Date: 2022-02-20 17:29:07
Rating: 5
Comment: Got a love Samy‘s camera store. This place is really great they have everything that you need and the knowledge to help you too. I need to get my sensor cleaned for a shoot later that night, and they were actually able to get me in and have my sensor cleaned on the spot. This was just a really great service and every time I go here they’re really amazing. Thank you Sammy!
Name: N** T*******
Date: 2022-02-18 17:32:42
Rating: 5
Comment: Ryan on the 4th floor went above and beyond helping me set up my new studio. Spent hours helping me create a rig for my space. Extremely knowledgeable and very pleasant to work with. The managers who had to help with some exchanges also were so kind. So happy my money is going into a business like this.
Name: C********** B******
Date: 2022-02-17 23:30:26
Rating: 3
Comment: The store stick is half empty and a former shadow of its glory just a few years ago. Im not sure if its declining camera sales, covid or supply chain issues but the store is empty. Prices are high too
Name: R** N********
Date: 2022-02-12 03:14:27
Rating: 5
Comment: I had ordered a Sigma lens about $2500 and I been having problems with the Len I had send the lens back 2 times and still Sigma was little hesitant about replacing it or refund me so Sammys Mrg Scott really went up to bat for me along with the sales rep for Sigma and the lens was replaced right away ...please photographers I know you can save little $ on amazon or eBay but dont do it because you will not get the kind of treatment and love that Sammys camera will give as there cus and this is not the first Sammys has come to my side when dealing with products and even suggesting something other then I was looking and I have not been let down ...I tip my Hat to all the Sammys stores but I have to give a Great Shout out to Sammys on Fairfax in Los Angeles and Sammy in Pasadena Jeff Mrg there will go out of his way to make sure you get the Best serve
Name: B**** K********
Date: 2022-02-08 04:19:41
Rating: 5
Comment: My partner and I had a vintage 80s-era point and shoot in for repair that we scooped at a flea but feared was probably irreparably broken. The model and its parts are long out of print so we assumed it to be probably junk. The Sam’s camera repair man inspected it on the spot, tested a few things, and figured out our issue in 5 minutes or less while we waited. Magic! The camera is now working excellently, and he didn’t charge us a penny. It’s that kind of customer service that is literally nowhere these days, and will ensure we come back to support whenever we have camera needs and wants.
Name: S**********
Date: 2021-12-22 01:17:33
Rating: 1
Comment: Ive been a long standing customer of Samys and this experience was so frustrating I decided to write a review, This is the first review ive ever written, thats how frustrating this is. November 29th I placed a large order of film online and usually get It with no problem but this time I only got a portion of my order, 10 out of 25 rolls. I didnt think it was a big deal as I usually get the full order shipped at different times due to backorders.Almost a month later I figure it would be best to call and find out what happened as none of my 5+ emails have been answered requesting assistance to my problem. I find out over the phone with no email or explanation prior to calling that the film order was cut because of high demand.Now the issue is that the price has increased since I purchased the film, and not only that I placed an order on December 7th as well ordering 15 rolls of the same film stock. Their original reason was they limited the orders to 10 rolls per order from my November 29th order and now its 5, but on December 7th I was able to order 15 rolls. Makes no sense and the customer service manager has been less than helpful.Long story short, if you want good customer service dont go to Samys. Ill be taking my business to B&H. I would have at least appreciated a curtesy email explaining what was going on, I dont that thats unreasonable.
Name: M**** G*****
Date: 2021-11-23 18:55:55
Rating: 5
Comment: I bought some Pelican 1660 cases here, from John in the 4th floor Pro dept.Turns out I bought the wrong size cases for the equipment I needed, and John was very friendly and helpful throughout both the sale and return process — he made everything super easy. I will be coming back!
Name: S**** M*****
Date: 2021-11-16 22:42:15
Rating: 5
Comment: Had a delightful experience today at Samys Camera on Fairfax. They helped me with my beloved Baby Nikon S01. Got a new cord for my sweet camera and brought it back to life! Yeah!! Thanks Samys Camera!
Name: K**** J******
Date: 2021-10-30 16:58:58
Rating: 5
Comment: Samys... is an icon in LAs camera shop/rental business. Theyve been here for eons providing top notch sales & rentals. Hollywood used to have several camera shops & Samys has been here I believe the longest offering both sales & rentals.
Name: D**** L
Date: 2021-10-20 01:08:08
Rating: 4
Comment: Great store. They often have what I need. Ive purchased an 80mm F1.4 lens, the Nikon 7ii and accessories for my camera bag. Great place for man shopping. 4 star 🌟 for overall great service and inventory. The store would have to wow me to get 5 stars 🌟
Name: M****** C******
Date: 2021-10-09 19:44:38
Rating: 5
Comment: Very impressive, well-stacked camera store, including film-industry-specific equipment. Our photographer had dropped/damaged a telephoto lens, & was able to rent what he needed the next morning with only a short wait.
Name: X** P**********
Date: 2021-08-28 17:35:31
Rating: 5
Comment: Amazing service, Scott Bloom and his team on 3 really helped me when they didn’t have to! No BS goin on over there! Straight up cats and they are very knowledgeable!!
Name: M******* P****
Date: 2021-07-14 05:51:25
Rating: 5
Comment: I went to Samys today with 4 vintage cameras to see if any of them worked and I had a great time with Richard in their repair department. He took the time to go through all of them and teach me about what I had. Hes some kind of camera genius. He even fixed one of them free of charge and taught me how to use it. Very sweet guy and super knowledgable. 10/10 experience at Samys!!!! Love Richard- what a legend.
Name: A***** S*******
Date: 2021-05-07 15:01:35
Rating: 1
Comment: I have tried coming here multiple times and every time I always feel like I am being talked down to or that I am an inconvenience. Try to support local business but it’s uncomfortable knowing that the staff and managers think it’s okay to be blatantly rude.Aside from that, the rental department have been the only nice people to talk to.
Name: A*** F****
Date: 2021-04-14 23:23:53
Rating: 1
Comment: I purchased a used lens online, and it showed up in a box, wrapped in bubble wrap with no lens cap and no dust cap. I mean, not really a big deal. I understand that its used, but I specifically remember that it was supposed to as per the included with this item section of the ad. I tried to call to and very nicely bring this to their attention, but was quickly dismissed, and told that this was an as is / for parts / not-even-guaranteed-to-work item and they dont come with anything. Period. I told the gentlemen that NO WHERE in the ad or any of my emails, invoices, etc did it say I was purchasing a not working or for parts item. I looked through all my conformations and shipping and receipts and it ALWAYS said used or pre-owned. Anyway, he kept on arguing with me until I just finally had enough and hung up. Maybe its my fault for not reading the fine print, but for the cost of sending me a few lens caps (which Im sure they probably have thousands of extras just lying around) they couldve solved my very simple issue and I would be writing a very different review.UPDATE: I was contacted later by the company, who gave me the option of returning the lens or crediting my account back $20 for the lens caps.
Name: T*** D******
Date: 2021-04-14 21:34:06
Rating: 5
Comment: This is the home of everything cinematic! My wife is a photographer and Im a film maker. One stop shop for us both. The service and knowledge of the staff is impeccable.Game 7 The Movie.
Name: A*** M******
Date: 2021-03-26 20:59:32
Rating: 5
Comment: Outstanding customer service, great selection, very knowledgeable and friendly staff. Not pushy and took the time to answer all of our questions which increased our overall purchase because we felt comfortable that Ian was genuinely honest. Thanks for a great experience Ian, highly recommend! Will be returning for lighting and a tripod very soon!
Name: R**** C****
Date: 2021-03-11 23:25:22
Rating: 4
Comment: The guy on the phone was pretty patronizing and rude because I didn’t know how to identify what type of Mount my lens has. He could have nicely told me I needed to come into the store for him to look at it but instead aggressively cut me off when I asked if there was I way I could visually identify it myself. I’m going to come in because these guys seem to know their stuff but honestly hope they’re a little more friendly in person to people who are still learning about gear and aren’t “experts”. As if it isn’t intimidating enough already. I wonder if it’s all men that work at the store. It honestly makes me wish there was an alternative.
Name: c********** p*******
Date: 2020-11-12 10:33:07
Rating: 5
Comment: Helpful staff with good knowledge of the gear. This place is a ice supplement to online gear reviews and tech blogs.They are quick with service if you are in a rush to grab gear you know you need.During COVID, they have a good “curb side” pickup system. Call ahead and they will have your order ready and delivered to your vehicle without having to enter the store.
Name: X*** M**
Date: 2020-10-30 19:50:21
Rating: 1
Comment: I came in to buy a GFX lens, I waited 20 minutes at the counter to even be acknowledged... Someone would be right with me I was told. I waited and watched as the sales people let potential customers play with gear that would be sold as new to others.Not cool.Glad I realized this before anyone helped. Me, I ordered one from Adorama instead while I was in the store.Thanks Adorama.
Name: K****** G******
Date: 2020-09-09 17:54:46
Rating: 1
Comment: Took a camera in for repair nearly 10 months ago (pre-covid) and just had to go pick it up, unfixed, today as its quicker to send to Germany for repair. When we tried to pick it up, the man took 30 minutes to sit on his phone and fix a payment issue (a personal matter) before finally getting up to look for it. They also tried to return it to me with parts missing. One of the only spots in town that fixes Hasselblad cameras, but definitely not the quick fix spot. Lame.
Name: L****** M*****
Date: 2020-06-22 21:04:14
Rating: 5
Comment: Excellent service. I went looking for a tethering cable and Amadeus (yes, like Mozart) went above and beyond to make sure I had exactly what I needed. He also gave me lighting recommendations all while maintaining proper social distancing guidelines (even down to utilizing hand sanitizer after swiping my card). Riding a high of great service, I perused the floor below as I was in the market for a lens for my Nikon D810. Ian, let me see the 24-70 but also introduced me to the Sigma version which I never considered. The myriad of options available allowed me to find the right lens for me within budget. Thank you Samys for your professional yet benevolent approach to customer care. Ill definitely return soon.
Name: P** S********
Date: 2020-06-16 00:32:07
Rating: 5
Comment: I love this place. Everyone in the camera department is great, especially Ian Santer, who helped me pick out a used Canon 5D Mark III, two lenses, a flash and a new bag after all my equipment had gotten stolen. He was really patient with me and took the time to explain everything to me and make suggestions. Everything I got was like new. I am looking forward to adding more lenses, a tripod and maybe a backup camera to my equipment in the new future and will definitely be working with Ian again. Also wanted to mention that I met the store manager and he really is the nicest guy and he mentioned that they are giving classes there, which I will be definitely looking into at some point.
Name: A*** A
Date: 2020-06-12 04:35:48
Rating: 5
Comment: I love Samys Camera. The staff are really nice and helpful. Great spot to rent or buy gear from. The only thing I dont like at the Fairfax location is the parking.
Name: p*** g*****
Date: 2020-03-09 16:33:58
Rating: 5
Comment: Great place to purchase all you camera gear. Came in for a lens and walked out with a Sony a7rll. Drew was very helpful in answering all our questions. Will definitely make the drive here from Whittier after being ripped of at the closer to my home Fullerton Cameras. If you have never been to Samys Camera you are missing out on their honesty and expertise.
Name: g*** h****
Date: 2020-01-14 04:59:54
Rating: 5
Comment: A really good friend told me to get in touch with April. Trying to pull off a surprise for my wife on a camera could be impossible. However, once I found out just enough details April really helped me get the correct style NIKON and I was in and out feeling great about the process from A to Z. Spending money isn’t normally fun.
Name: K**** H***** A******
Date: 2020-01-02 18:45:31
Rating: 5
Comment: They never disappoint. Knowledge. Kindness. Humor. Accommodation. From the parking lot, to the film Dept, to rentals, to photo work upstairs, to all the upstairs upstairs depts. Grateful. My photographer kid relies on them. Important to find good people.
Name: J**** B****
Date: 2019-12-24 13:06:24
Rating: 5
Comment: Salespeople were awesome, products and prices were awesome, the whole place is amazing! I wont go anywhere else!! Whatever you need, they have it and can teach you about it too! Superb.
Name: M***** I****
Date: 2019-12-07 05:35:33
Rating: 5
Comment: THE (capital T-H-E) place to go to for anything related to cameras/photography. The staff is really friendly and helpful. Ive gone here several times to rent equipment, buy audio/video gear and sell my own old equipment. Always helpful, always friendly.
Name: L*** M*****
Date: 2019-11-30 00:07:28
Rating: 5
Comment: I love Samys on fairfax - ive had many good experiences but Im now compelled to write about LARRY. I came in looking for a solution for a ring light and a custom bracket and Larry worked with me for almost two hours and what I needed ended up being only $60...he was super helpful and kind and made sure I didnt buy anything I didnt need - - later I was telling my brother about my gear and he said, was the guy named Larry who helped you? and turns out he had had a very positive time with him the week before :) Or maybe Larry just loves my family and doesnt know it.
Name: J***** C****
Date: 2019-10-27 01:23:21
Rating: 5
Comment: I bought a new camera at this store. Silvia was very helpful in helping me choose the right camera. For a few minutes I thought I would not be able to buy a charger for my extra battery, but Fred came to the rescue and made it possible for me to purchase the only battery in the store that just happen to be part of a travel kit. Thanks for helping me!!!
Name: K*
Date: 2019-10-15 03:27:37
Rating: 5
Comment: Samys Camera is a great one stop shop for photographers. Shopping aside, its a great place for picking their brains, taking classes, or renting or repairing equipment (which is closed on Sundays). Their service is fast and really helpful. Weve been in a few times for repairs and theyre incredibly fast. One time a mic we were having repaired was lost and they gave us a new of the same mic for free. Weve purchased soft boxes, lenses, etc.
Name: A*** B****
Date: 2019-09-26 15:23:32
Rating: 4
Comment: I bought my Zhiyun Crane among other things at this store. Staff is really friendly and courteous and are well informed about the equipment. Great store. Recommended!
Name: W**** S*******
Date: 2019-09-12 05:45:07
Rating: 5
Comment: Samys camera always a great visit to one of the areas best camera stores!
Name: K**** M****** (****
Date: 2019-08-03 21:29:14
Rating: 5
Comment: Excellent store! The place is huge and will take care of all your camera needs. They have new ones, repairs, used equipment and they rent equipment out if you need it.
Name: N**** J****
Date: 2019-07-08 22:17:23
Rating: 5
Comment: Friendly, helpful and competent place to shop for photography equipment. Knowledgeable sales people. When I visit LA from Toronto, this store is my first stop.
Name: S**** C 0**
Date: 2019-06-28 20:54:50
Rating: 5
Comment: Ive always been a big fan of Samys Camera. The employees have been very helpful over the years. I bring my cameras and lenses here for cleaning every once in a while. Ill be purchasing the mirrorless camera here fairly soon.
Name: M**** P*****
Date: 2019-06-12 13:57:50
Rating: 5
Comment: Very knowledgeable staff, good prices and a great selection make Samys my first choice for photo equipment in LA. Sometimes you can find really good deals there, but even when you cant, they are never priced higher than any place else.
Name: B**** W*********
Date: 2019-06-07 02:24:17
Rating: 5
Comment: In bought my Fujifilm XT3 here. They had better prices than amazon because I didn’t have to pay for tax because of a Mother’s Day special. I am happy with my camera and the experience. I also rented a Sony A7111 here, it worked really well. Easy to work with, great service, and good deals. Glad there are still places like this.
Name: J** D****
Date: 2019-04-20 02:37:18
Rating: 5
Comment: I really like this place, but, as a Pentax shooter I cant say I quite love it since their selection of Pentax gear is rather limited. They do carry a great selection of Canon, Nikon, Sony, Hasselblad, Leica and other camera brands. They also carry an assortment of lighting equipment, tripods, monopods, video equipment, printers and much more. The staff is very knowledgeable and friendly. Some of their employees have worked there for over 40 years! By the way, this is a four story building, and it is chock full of goodies. They have plenty of parking as well, and nice restrooms. There was also a huge mural on the outside wall when I visited.
Name: V**** D***
Date: 2019-04-11 13:28:34
Rating: 5
Comment: A complete camera shop with sellers that really helpful
Name: T****** W*****
Date: 2019-03-17 00:22:23
Rating: 5
Comment: I discovered Samys a few weeks ago, My old Sony camera was damaged beyond repair, Fred who is so amazing helped me with trading in my camera lenses. David assisted with my new camera purchase and I am soooooooooo pleased and Happy with the customer service, they’re so helpful, kind and knowledgeable ! This is my new Go to spot 💗.
Name: C**** B******
Date: 2019-03-13 20:41:19
Rating: 5
Comment: I normally dont leave reviews but I just had one of the best buying experiences Ive ever had in my entire life. David fixed me up with everything I needed and nothing I didnt. He didnt try to up sell me on anything, but offered great advice and a great deal on used camera.
Name: W*** J***** S***
Date: 2019-03-04 21:38:10
Rating: 5
Comment: Because of Samys Camera, I got the best camera and promotions so that I could take the best pictures, from blizzards to palm trees, and to even places where the water is so blue. Everyone there is so nice and helpful. They have great lessons, and because of their location, I was able to go in and out for different lenses and equipment. Thank you so much! I cant wait to reach 100,000 photos with all the cameras or lenses I have bought, used, or rented at Samys!
Name: G**** C******
Date: 2019-02-22 06:08:08
Rating: 4
Comment: Sammys camera is a really great place to got to for all types of camera needs. I personally have an old Canon ae1 and they can always help point me in the right direction with my questions. They have almost every tool a photographer might need, their film processing service is very good and usually pretty quick and simple, however, not the cheapest. The only problem I really have with them is that they, when I last went in, were not able to fix my camera(they said they didnt do it and refered me to a different company), but other than that, all purchases I have made with them have left me feeling good about the quality of the product as well as not feeling as though I had killed my wallet.
Name: T*** G*****
Date: 2019-02-21 19:36:05
Rating: 5
Comment: Awesome! David Hauver should get employee of the year. David helped me determine the right equipment needed to improve my business. He took the time to show me my options, discuss pricing, and advantages of each item. He made me feel comfortable and in control. With his help I was able to make my purchase. Thanks David!
Name: S**** H*****
Date: 2019-01-11 02:35:10
Rating: 5
Comment: Omg... I spent about almost two hours inside of Samys with not so good customer service from two other workers one (she wearing glasses) acted like she was busy when she was just standing there the other guy was just really rude. I was standing there literally staring at the tripods and SCOTT stopped me & asked if I needed assistance! I explained to him exactly what I wanted and needed to start filming on my Olympus E-PL8. Where the other associate told me No & was kind of rude with it! I was about to walk out the store disappointed thinking that it couldnt be done but Scott was patient with me and helped me found the right products for me! I literally was about to cry I was so happy because he helped me so much even open up an account where the other times I came in no one ever even took the time to open up an account for me which blew my mind. So if you ever go to the 3floor of Samys please ask for Scott you wont be sorry! Thanks Scott your the best I will be sure to only shop with him for now on. Im totally a happy client for life I bought every single thing he suggested. Scott you the man 😊
Name: K****** F****
Date: 2018-12-14 16:36:55
Rating: 1
Comment: I rented from Samys yesterday and immediately realized why I stopped coming to this location.The customer service is trash and the lack of urgency is consistent throughout the shop if you can call it that.First of all the entire rental staff was sick....wash you hands gents.Second I rented a tripod....1 tripod that took 30 minutes to come down and it was a slow day.I took my 30 mins to shop around the store.I needed a simple tool kit with flat heads and Phillips head set....couldnt find it and no one knew where to direct me.I needed a small hd 502 monitor hood....couldnt find it, floor 3 said it was on 4. Floor 4 said it was on 3....do any of you know where things actually are?Ive rented from Adorama, Wooden Nickel, hell even Sharegrid is a better option then this location.I dont know if being young and African American has anything to do with the lack of respect but Ive spent thousands......THOOOOU$$$ANDS of dollars at Samys locations in general and you all need to do better!
Name: J**** L***
Date: 2018-12-04 04:47:02
Rating: 5
Comment: Exceptional selection of camera gear for professionals and amateurs! They carry all the latest camera gear from top brands, and hundreds of accessories to enhance your photographic experience.I like this Samy’s because of how connected they are with the community. They hold events and also allow for customers to rent out their photo processing rooms, enlarger rooms, and camera equipment. Call ahead of time if you’re seeking to rent equipment, just in case.There’s 4 stories of store to explore! Plenty of free parking in their lot.Get film developed here and you can trust their quality and commitment to care for your artwork.
Name: H**** F*****
Date: 2018-11-05 01:22:13
Rating: 5
Comment: With so many people buying stuff on line, sometimes you might miss the good old camera store. Samys takes that concept to new heights. Its the department store of camera stores. You can get pictures printed and photos repaired. You can get stuff fixed, and you can get all kinds of photo equipment and talk to people who know all about whatever equipment you want to learn about.I recommend this place.
Name: D*** M*******
Date: 2018-10-27 05:10:44
Rating: 5
Comment: Samys is legendary as THE place to go in Los Angeles for all things photographic.My Canon SX170 got dropped when I was returning it to its (well-padded but undersize) case, damaging the zoom and shutter mechanisms and rendering it unusable.I was dreading the repair bill or having to buy a replacement, but to my surprise a guy in the service department fiddled with it and got it back in working order in 5 minutes! He didnt even open the case, just tinkering with the lens and working his mojo-magic on it. AND didnt charge for the service!From there, I went straight upstairs and bought a new (larger) camera case to ensure there would be no repeat of the incident - AND the case was on sale!Woo-Hoo!
Name: M***** C****
Date: 2018-10-18 17:51:15
Rating: 2
Comment: I usually love coming to this store but this morning the person that helped me out when spending about $3000 on a body and accessories made me feel like my business wasn’t wanted. I nearly cancelled my order and walked out of the store. The salesperson also tried to argue with me about my card being declined when in reality it’s Samy’s payment system that is the problem.
Name: N****** W*****
Date: 2018-10-10 00:17:06
Rating: 5
Comment: Well, there i was talking to a technician who claims he never has seen no snow but still gave me some really awesome tips for photographs in the mountains. very good. i had been helped quickly, had some fun and got out with a new lens, as el matador beach just clamied my 16-35. i loved it here. the store itself is beautiful, seems to have quite a lot of stuff and staff is knowledgable. awesome
Name: K********** �********
Date: 2018-09-21 19:42:57
Rating: 5
Comment: Before and After the quake, Samys has always been my goto camera and film development preference.Samys Camera has always had a wide variety of quality equipment and gear. The staff is always professional and patient. Even with a novice who has a bunch of dumb questions. I always get my advice from Samys and will be returning for the holiday specials. I have quite a bit of toys to add to my collection for the new year.Also, the photography/video accessory division is tops.
Name: N***** A* K******
Date: 2018-08-22 16:48:40
Rating: 5
Comment: Always a good place to go to for your photography needs. I went there a couple of times to buy things when in LA and also got one-on-one courses with Drake. He has been very helpful recently he has also helped me with a camera purchase and I have to say he is very knowledgeable and knows photography. He has helped me make an informed decision that I was happy with. I have purchased the right camera for me based on my discussion with him. He took time to know exactly what I want and like in a camera and helped me get all the right accessories for it.If you need anything photography related go to Samy’s and see him.
Name: A******** P**********
Date: 2018-06-09 06:10:23
Rating: 5
Comment: If your into Entertainment or a avid photographer or videographer this store is a must visit.
Name: L**** P******
Date: 2018-06-05 05:25:36
Rating: 1
Comment: I went in to return a piece of rental gear and was thinking about buying a device that cost north of $3k. I encountered a girl who appeared to be more interested in messing with her smart phone than helping me and then a couple guys behind another counter while I was looking and never even acknowledged my presence. So, I left and I will order from a business on the other coast.
Name: A**** G********
Date: 2018-04-02 23:23:56
Rating: 5
Comment: I probably visit this location at least once every other week. I get my prints done, buy gear and even sometimes just look at the selection and talk to some of the other nice people shopping there. Great environment... the sales people really care and the service shows. I never once had someone try to up-sale me on something I didn’t need or wasn’t right for my work.
Name: M****** W***
Date: 2018-03-30 21:21:46
Rating: 2
Comment: Called this location to see if they had a hard to find lens. I was transferred to the camera department and was told by the gentlemen (didnt catch his name) they had one in stock after checking the system. Visited the store, no lens. Bums me out the staff member probably didnt check anything and wasted my time because of it. Keep your guard up and double check everything I guess.
Name: M******* C****
Date: 2018-03-04 20:32:20
Rating: 2
Comment: This place is good for small items and additions to your camera, unique gear that is hard to find at a best buy or other electronics store. The staff is obviously a group of burnouts, nobody is friendly and smiling and happy to help you with enthusiasm. Be prepared to know exactly what you want and wait in a longer than usual line to checkout. This place does rent gear but they REQUIRE a SECURITY DEPOSIT EQUAL TO THE RETAIL PRICE OF THE ITEM YOU ARE RENTING. No joke. You might as well buy one from a big box store and return it if heaven forbid something accidental were to happen. And heaven forbid you not be aware of this deposit policy, because if your surprised at check out, the cashier wont be friendly about it. Customer service people!!!!
Name: j*** m*****
Date: 2018-01-13 21:06:43
Rating: 5
Comment: I was very pleased with the flow of customer service. Upstairs I waited a bit before someone asked me for help and I had a ticket. But I give this locating 5 stars despite that wait because the service was phenomenal. I mean its obvious I didnt know anything about cameras but the counter help educated me in a very noon condescending tone, very patient. Parking lot lot was vey organized and got in and out quick despite busy parking lot.
Name: V******** E****
Date: 2018-01-10 07:33:23
Rating: 5
Comment: Awesome service and very friendly. They are prompt, and theyll tell you everything you need to know about any product! I still go there all the time to try things out!Highly recommend!
Name: E** M*******
Date: 2018-01-09 14:36:54
Rating: 5
Comment: Very good service. These guys are at the top of their game. Great selections and very courteous. Parking is s plus. *I forgot my credit card there, and they called me back to get it.
Name: R****** C****
Date: 2018-01-03 22:50:53
Rating: 5
Comment: If youre looking for the best in camera equipment sales and service, youll find it at Samys. Always great selection and great service, I have been a customer for more than 20 years. Thanks for all you do, Samys!
Name: C***** A****
Date: 2017-12-12 21:34:23
Rating: 4
Comment: Great place to buy new equipment, make sure you know what youre looking for. Search online for pricing before pulling the trigger. Workers seem nice and want to sell you what the have in store.
Name: J*** P********
Date: 2017-11-11 18:18:18
Rating: 5
Comment: Samy’s is my go-to for both personal photography equipment and professional services. Their rental prices for equipment are fair and their stock is very large. For hobbyist photography, this is a great stop to check out the multiple levels of gear, the top floor of which full of extremely nice, high quality equipment. Also free parking!
Name: J******* L*
Date: 2017-11-10 07:52:35
Rating: 4
Comment: An extensive place for any photographers, movie makers, or anyone in between! This is the New York version of the famed camera store B&H. The staff are helpful, and wont be following or pressuring you to make any purchases. Once you enter, there is a directory that will help guide you through the different floors. There is also free parking in their lot.
Name: J** D****
Date: 2017-11-09 21:41:03
Rating: 1
Comment: Dear people Google Review is here for a reason, check out the worst customer service experience ever at SHAMY CAMERAI come in the Samys stores every week or 2 weeks, I always buy- in each of my visit. In 30 years I bought more than $1000,000 in cameras, lenses, ink and photopaper. Im writing the truth, you are welcome to check out in your system. And I can buy another $1000,000 for the next 10 years or less if their employees were not mean at me. I go to the GM Ray and complain about it. The 3rd Floor manager Fernando. Fernando does a TERRIBLE JOB Fernando step away while I was talking to him, yell at me for taking a bag of fliers - I explain to him that it is more than 20 years that I pick up fliers for my students- after few minutes he apologized - 3 months after he step away again while Im talking to him . This is means missing of education and disrespectful attitude. I dont want to come in a place where Im coursed and disrespect. Last week oct 30, 2017 I complain with Ray about the manager Fernando attitude, because he step away while I was talking to him. It is 20 years that I come in this store, I ask the price for the camera to the seller person - and a better price to Walter, George green, Sochi, etcI look at Samys business and ask:- How Long can this last? I give less then 2 years before they start to shoot their stores down! If I was an employee in this inconsistent environment, I start to look for a better opportunity! Conclusion the GM is not looking to motivate employees and build relationships with clients, he is looking to make his self bigger, unfortunately without succeeding. Ray Norouzi is only a LOOSER, uneducated, disrespectful person, who need to stay away from clients and public relationships. I call LOOSER a person who take my trust and step on it. He ask me to talk to him when I need a better price in the cameras, and when I talk to him, he get mad at me, blame me for something wrong that I didnt do and step away from me. Samy is using his business to DISCHARGE THE HATE HIS WIFE AND OR FAMILY PUT IN HIM thats why, his employees put their hate on me. SHAME ON YOU ! I will be happy to make circulate my money in an environment where there are employees That give me consideration and show me some respect. SHAME AT SAMY, SAMYS CAMERA, AND SAMYS CAMERA MANAGEMENT. YOU HIT ME, WHEN I OPEN MY HEART ON YOU AND MY FRIENDSHIP. SAMY LOOSER Do not try to answer to my review by saying that you drop the balls, I already hear it from your Culver City manager Boid few months ago. HE ALSO ADD that THE bad attitude doesnt come from Samys - it is a pathetic lie . THE FISH STINK FROM THE HEAD . I complain in Samys corporate office on Beatrice st, 1 person says that Samy already left for the day, another person says that he is in a meeting upstairs and he send David to talk to me. SAMYS IS MADE OF PURE LIESSamy is not the correct name You forget to add an H SHAMY is the correct name. Today Wednesday November 8, 2017 10:15am Shamy call me, I ask him if he has 5 minutes for me and he says yes . I explain him all the story Im kindly and cordial. And after 3 minutes he says that he has a conference call and he cant talk to me and he just cut me off SHAME AT YOU ! I never regret anything in my lifeToday I regret giving you business for 30 yearsSOME OF YOUR EMPLOYEES ACT EXACTLY LIKE YOU SHAMY - LIKE LOOSER -THE GOOD ONES NEED TO LOOK FOR BETTER OPPORTUNITY, THEY ARE WASTED
Name: M****** S*******
Date: 2017-10-26 00:31:03
Rating: 5
Comment: This camera store staff is some of the best I have experienced. They took the time to explain in detail what we needed. They even let us surf the web for better prices without being phased. In the end we purchased everything through them and they even matched the internet price.
Name: k** w
Date: 2017-10-20 00:11:48
Rating: 3
Comment: Samys is a good place. They have most of what you would need. And the people there tend to be very helpful. Ive bought most of my equipment there, santa barbara location and LA. The pro dept upstairs seems to be leaving a little in equipment. To also Cathy versions things not mentioned on their site. Still worth it.
Name: J*** C*****
Date: 2017-09-22 23:30:45
Rating: 2
Comment: They have a fairly broad selection of prosumer and professional photo, video and lighting gear... But you pay a premium for the convenience.They also have a broad selection of professional gear for rent.Staff can be very hit or miss. Sometimes theyre helpful but more often than not it can be a frustrating purchasing experience.Note that they have strict return policies (including rewording the original receipt) so buyer beware.Also their website often has incorrect stock and pricing information so always call ahead to check.
Name: D**** B*******
Date: 2017-09-20 21:56:51
Rating: 5
Comment: Everything photography for the pro and amateur alike. Better than shopping on Amazon you can actually operate the devices and ask questions. Mostly the same prices as Amazon, with frequent manufacturers discounts. Forget the weekends where theres always a wait to talk to a salesperson. Best to go here on a weekday during the day to spend decent time with a salesperson, all of whom are knowledgeable at an expert level. Several floors in what seems to have been a department store at one time.
Name: K**** O*******
Date: 2017-09-03 23:08:04
Rating: 5
Comment: I love visiting Samys, they have friendly and helpful staff to help you with whatever you need. Good film developing and print quality. Helpful sales representatives who allow you to demo many different cameras you are interested in.
Name: j*** m***** a*** f********
Date: 2017-08-05 23:26:30
Rating: 2
Comment: Staff not very helpful and rude. Spent a considerable amount of money and they had the luxury of ignoring me at the beginning, they didnt explain anything about the equipment. Only smiled when he was asking me to rate him online:/ quite dissapointed. I could have got the same equipment in Bestbuy with more friendly staff. They sold me a used item at no discount.
Name: J***** B*********
Date: 2017-08-04 11:25:32
Rating: 2
Comment: A godox wistro ad600...what is it? never heard of such a thing I refrained from saying what I wanted to say after the person up in lighting replied with that answer when I told him the kind of strobe I needed a speed ring for. He asked the other employee who was just as clueless but they spoke to me as if I was the clueless one . Condescending ? heck yeah! I guess its also part of their job to act here and pretend to be experts but they are not even keeping up with the current equipment on the market that could be costing them sales as the cheaper stuff is becoming just as good at the stuff from people like Pro foto. The store draws people in because their arent many photography shops anywhere . Unfortunately, you begin to realize that the employees are paid commission and could give a rats ass about helping you look for something that wont benefit them if you purchase it as theyre waiting around for someone whos gonna buy all kinds of equipment .bottom line is if you come here be ready to feel like youre being spoken down to even if theyre the ones who are clueless ( they have to pretend to be pros- and Im sure many of them are) but clearly some of these people shouldnt be working in customer service/sales, they should be restocking a warehouse or something AWAY from human interaction .
Name: E** D***
Date: 2017-07-09 17:53:40
Rating: 5
Comment: I had a very specific problem, mounting my Sennheiser directional mic to the Beastgrip, a structure that you can attach a mobile phone to. The staff, Francisco, was extremely helpful coming up with innovative solutions. The resulting mount consisted of a screw, a screw adaptor, and a fastening device, all working together to form an extremely stable mount for the mic. Francisco said that he appreciated the challenge, especially since it ended with a very clever solution. Throughout the experience, which lasted over half an hour, F was extremely patient and excited by the challenge. I highly recommend Sammys as a great source of camera and video equipment and accessories at a very competitive price compared to other retailers.Service was exceptional.
Name: J**** D******
Date: 2017-06-12 00:21:28
Rating: 5
Comment: The associate Rebecca Joyce was so helpful and knowledgeable with the products we were looking to purchase. It was mine and my fiances first time there, such a magical place.
Name: S**** G*****
Date: 2017-04-12 17:29:55
Rating: 5
Comment: Excellent service, incredible selection and good prices. This is the best camera retailer in So Cal. You can get everything done in one place. They even offer classes on how to use your camera.
Name: N******
Date: 2017-03-05 03:17:40
Rating: 5
Comment: Samys has so much fun stuff! The staff are very helpful and will take the time to answer all your questions.
Name: P********
Date: 2017-01-04 00:50:05
Rating: 1
Comment: Not sure if i came on a bad day. But everyone seemed like they had a chip on their shoulder. I would pay the extra money to just order what i need online than go back and waste my time at sammys camera.
Name: p*** z*****
Date: 2016-12-26 22:22:17
Rating: 5
Comment: Very nice and professional cameras ranging from GoPros and camcorders to DSLR and Canon Cs. Highly recommended
Name: X******
Date: 2016-11-29 00:11:48
Rating: 5
Comment: You cant go wrong with Samys. Five stars all the way with everything. The staff is friendly, knowledgeable, and very helpful. My favorite store for photography related things.
Name: D***** M*******
Date: 2016-11-20 20:28:36
Rating: 1
Comment: Carlos was awful and incredibly rude. He ignored me for 10 minutes, then tried to upsell me equipment 5x my budget and told me he didnt have what I wanted. In the end I had to pull up the product on the companys website and show him it was in stock. Then, he pulls the product out from a drawer right next to him and gives me some attitude about it. Unhelpful, rude, condescending and aggressive to me when I was being patient and polite. Unacceptable!
Name: R***** C******
Date: 2016-10-17 00:01:05
Rating: 1
Comment: Walt the General Manager is a jackass. He told me never to come to his store again. Heres what I caught them in the act of doing. If you shoot film they will place chromatic aberrations in your scans, and tell you that if frequently occurs with film negative. Then they will try to talk you into buying a $3500 digital camera and tell you the the built in camera processor will remove the chromatic aberrations. I was previously talking to a person at their corporate office and Walt said that they did not have a corporate office. Google it for yourself Walt you have a corporate office. When I asked Walt to to look at the negative with a loop and see it there was any green because this is an indication of chromatic Aberration. I could believe my ears the General Manager told me that he did not know anything about film. Then he said that he would redo my scans personally. Wait a moment, but you just said that you do not know anything about film. They staff only want their commissions, they are like used car sales men, and dirty mechanics. I USED THE EXACT SAME CAMERA EQUIPMENT LAST YEAR AND WENT TO A DIFFERENT LAB AND NEVER HAD ANY CHROMATIC ABERRATIONS, AND NOW ALL OF A SUDDEN EVERY TIME I GO HERE I HAVE CHROMATIC ABERRATIONS. THEY TRY TO TELL YOU IT THE LENS AND TRY TO TALK YOU INTO BUYING A $5000 ZEISS LENS TO PUT ON A $3500 DIGITAL CAMERA. I caught them in the act and that is why they no longer want me at their store. The person I talked with at their corporate office I told him that I have a collapsed femoral head and it causes me severe pain, and he said I could mail the negative to him and he would forward the negative to the Fairfax location for processing. When I told Walt that I only wanted to pay for the negative processing and I would like to have him mail me the negatives he told me I had to come there and pick them up. WALT HAS NO HEART AND DOES NOT CARE ABOUT DISABLED PEOPLE!!!!!!!!!!!!
Name: M D
Date: 2016-10-07 16:45:01
Rating: 5
Comment: Patrick Is the friendliest, most honest and knowledgable person in the whole place, I think Walter taught him everything he knows and he KNOWS it a lot. Great prices and true professionals!If Patrick is busy I always wait for him, always!Thanks Sammys for my last 7 cameras in 10 years
Name: T** C****** H*****
Date: 2016-09-11 18:34:13
Rating: 4
Comment: They were very professional and friendly to my friend who was visiting from another country. The customer service was very good, in that they answered all of her questions, and helped choose the camera best suited for her needs.They also have classes on photography that are adorable.
Name: K**** Q***** L*****
Date: 2016-09-05 10:32:53
Rating: 5
Comment: Samys is my go to store for all my professional gear. Brandon in camera sales is my guy, very good all around. April is a whiz a techno gadgets and Walter, the top dog, treats me like royalty. They are fantastic in making great deals on pro gear. I love their tax free days!
Name: R***** V******
Date: 2016-08-29 18:16:00
Rating: 5
Comment: Samys Camera is my spot for all my camera gear. Walter and his team know how to treat customers and give the best advice for finding gear. This place is where it is at. I recommend Samys to anyone who is need of a good camera and a good camera buying experience.
Name: M*** A******
Date: 2016-07-31 08:31:43
Rating: 4
Comment: I contacted them trying to sell my camera and lenses. They were only offering to give $150 store credit. George did counsel me on how to sell it on my own. He was very helpful.
Name: g*** h**** w***
Date: 2016-05-14 00:15:19
Rating: 5
Comment: Ultra-fast professional rental department. Samys has EVERYTHING except for your unique talent. Call in what you need and just go in, pick-up, and zip out. They make it quick and simple, thank goodness. Samys rocks! Follow your dreams, Samys will help you get there. @wardstr
Name: G*** L****
Date: 2016-03-19 03:51:45
Rating: 5
Comment: I have been purchasing from Samys for 17 years. I buy top of the line, Hi End equipment both with cameras and lighting. These people are Saints as far as I am concerned. I appreciate their knowledge and willingness to share new ideas and equipment with me.They treat me with respect and are very well trained on the latest equipment. I highly recommend Samys LA. Because of their mindset, I have saved at least $15,000 in the last 3 years.
Name: D** C*****
Date: 2016-01-09 15:40:53
Rating: 5
Comment: Ive done all sort of things here: bought and sold gear, attended classes, or simply browse and shop. The staf has always been very generous with their time to serve you. It has always been a pleasurable experience!
Name: K S*******
Date: 2015-12-20 18:59:38
Rating: 5
Comment: I live in Hawaii, and my parents live in California. I had chosen the light and camera I wanted for my underwater photography, and then I set to trying to figure out if it was possible to mount the things together. I tried everything/every place available where I live, and exhaustively searched online for a way to make it work. Near when I was about to give up, my parents went in to this Samys Camera location and talked to Mike. I was able to talk to him over the phone, and he got the whole thing set up for me, and quickly. My parents brought in the light and camera, and Mike put the whole thing together and they shipped it out to me. Its perfect, and he was officially the only person I could find who could help me, like anywhere. Thanks!
Name: A*** R*****
Date: 2015-08-01 20:26:22
Rating: 5
Comment: I really enjoyed my experience here. I was a little nervous and intimidated at first l, because Im as amateur as it gets and Im really new to all of the stuff camera related. Its huge store, almost a department store, so its easy to get a little overwhelmed. But everyone here was really nice and helpful and I was pleasantly surprised. I expected everyone to have really uptight and snooty attitudes, particularly towards me because I just strolled in off the street, clueless as ever, but when I asked for advice and help on stuff, everyone was more than helpful. Justin was very nice and really talked to me about the kinds of tripods and I left assured that the one I chose was great for what I paid. Another gentleman whos name I did not catch helped me pick a bag.Camera gear is expensive, so naturally I wouldve like to NOT have spent nearly $100 on a bag alone, but the service here made me feel confident and happy with my purchases.
Name: M**** S*
Date: 2015-07-20 13:30:52
Rating: 5
Comment: Had a very good experience last Sunday. I arrived a few minutes before closing time for urgent purchases. I was very well taken care of at the Canon department and managed to get very good advice. The shop had in supply all I needed which is not always obvious for specific needs.
Name: j*** v***
Date: 2015-07-18 23:15:34
Rating: 5
Comment: Its my birthday, and we decided to get a digital video camera. We checked out Samys web site and saw the Blackmagic Design Pocket Cinema Camera. We drove down and got an excellent education from Larry. This place is 4 floors of awesomeness!
Name: M*** A********
Date: 2015-04-26 19:55:17
Rating: 5
Comment: I am not sure what all the bad reviews are about. I had a great salesman helping me. He waited 12min on the phone before giving up on trying to solve my fraud-lock on my accounts. I was visiting from Sweden. I was still able to purchase my lens and I had a positive experience. Maybe they cleaned out the un-friendly people?
Name: J****** A******
Date: 2015-01-15 00:19:50
Rating: 5
Comment: I stopped in last month for a last minute Christmas present. Mike D. heeled me out to find something according to my picky requirements. I surprised my friend before the holidays with a new Canon hoping that theyd use it during Christmas family time. The photos are spectacular and their feelings about the camera were only positive. This store gets a bad wrap pretty often, but my experience has only been great.
Name: S**** V*********
Date: 2014-11-17 21:30:38
Rating: 5
Comment: Heres something to bear in mind when youre reading the negative reviews of this store: it just may have been someone (employee or customer) having a bad day rather than some kind of conspiracy on the part of Samys employees to ridicule their customers. I stopped by there earlier today to buy a video monopod. Yes, the stores layout can be a bit overwhelming. But in the first 60 seconds, I had at least two employees politely offer to point me in the direction of the department I was looking for. The gentleman who fielded my inquiry about the monopod I wanted (which wasnt on the shelf) cheerfully retrieved it from a back room and handled my transaction professionally and without the slightest hint of contempt. Then I went to the 4th floor, and spoke with a gentleman named Keith, who for 10 minutes very patiently and knowledgeably answered my extremely basic questions about filtering systems. So, all in all, a very pleasant experience. Of course, your mileage may vary. But I wouldnt hesitate to return.
Name: E*** M***
Date: 2014-07-05 15:41:39
Rating: 1
Comment: The staff there really needs training regarding customer service (the Fairfax location). I like the great selection of products that the store offers, even though theyre expensive, but every time I go there I have a negative experience with someone being rude. All I ask if for the staff to be more polite and willing to help. The only person that I love there is the security man at the door. Hes so nice, always says hi and gives you a smile. If the rest of the people working there were like this man, the store would be wonderful.
Name: C*** S****
Date: 2014-05-21 07:05:28
Rating: 1
Comment: I worked as a camera assistant for years and worked with the Fairfax location on a regular basis - and admittedly in the past was alway considered The Industry Standard. Over the past year I have been in for my own work for purchases & rentals. If I have a question, Im made feel an idiot of the profession. Its been, every time, a terrible experience going in there. The west side location in Culver City is much more customer friendly. Fairfax needs a LOT of work in customer service (And lose the attitude - if you were professional photographers working the field, you wouldnt be working at Sammys - so get over yourselves).
Name: E*** M****
Date: 2013-09-30 18:45:31
Rating: 1
Comment: I have experience working in a rental house, so admittedly Im a stickler for good customer service. There were several unfortunate instances that happened with our rental this past weekend.-For starters, they quoted us a lens they didnt actually have and then attempted to convince our PA picking up that the 35mm would be the same as a 25mm.-We had a weekend rental and asked if we might be able to pickup on Friday midday. They said it was ok, but failed to inform us theyd be charging us for two days! We definitely got burned, financially.-Sammys didnt have our paperwork from our previous rental (just one month earlier) on file, so we had to complete the paperwork again.-Despite our having insurance, they still charge the amount of our deductible plus our rental upfront (a practice that most rental houses dont do.)At the end of the day, theres just too many great rental houses in LA to go to Sammys. I wouldnt go as far as to say theyre dishonest, but definitely sneaky.Instead, Id recommend Alternative Rentals or Abel Cine as places with great service, and avoid Sammys.
Name: E**** L*********
Date: 2013-02-10 11:06:31
Rating: 2
Comment: Had to pick up a UV lens for my dads wife before their trip the next day. The salesman was completely disinterested in helping. My dad was with me and he knew I was about to walk out of the store and had to stop me. There wasnt another store close enough and it was too late. The UV lens were twice the price they should have been and the LCD protector was a film protector instead of a hard plastic cover. Poor selection, high prices, and rude service. Never again.
Name: J*** Z****
Date: 2013-01-02 17:01:07
Rating: 4
Comment: Ive been going to Sammys for over 10 years. Buying and renting cameras, lenses, bags, film, prints, repairs, etc etc. I have rarely had a bad experience. I only wish that the layout was somehow more clean and efficient. But the staff is always helpful and giving with their time and knowledge. Ill keep coming back for years to come.
Name: A*** A******
Date: 2011-09-16 15:02:06
Rating: 5
Comment: The store is awesome! Its big and theres lots to look at. I could probably spend half a day just looking at the cameras they sell. I just got back into photography and Ill come here at least every other weekend just to look around. They always have excellent service here and really great deals.
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Name: P**** C********
Date: 2024-06-24 00:43:16
Rating: 5
Comment: Good old Samys.Always the best selection of cameras, accessories, etc.Very professional staff, helpful.