San Francisco Toyota Certified Service Center

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Name: S****** �*********** G*****
Date: 2024-05-11 23:46:13
Rating: 1
Comment: The white guy in front desk for parts should put the sign closed if it is closed.I arrived here 4:33 on Saturday May 11 to buy some engine oils and some parts and he said it is closed and this and that.Either he is not happy to see a customer come in or he is in distress mood for something.I am writing this review after coming here for service and maintenance from 2018.And It’s been great I know few people there from service advisor Eugene(Great guy)and David(Cool Guy).

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Name: J
Date: 2024-05-02 18:56:18
Rating: 5
Comment: Karsten is the man! Always polite and professional. I’m blown away by the customer service at this place. The best spot to get your Toyota serviced.

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Name: J******* Z*
Date: 2024-03-23 12:37:46
Rating: 5
Comment: I think it was Chris that helped me with my 6:30am or 7am appointment and he was fast and offered immediate help with a mechanic (mid age asian guy who speaks very good english) to make sure my car has the correct issue before undergoing inspections and warranty before heading to work. I got in and out within 10 mins. I always prefer coming to this location than Daly City, which is closer to me because of the service here. 5 Stars to everybody here, including the Asian guy who works inside the building who dealt with my paint warranty. I forgot his name, but he looks like mid-30s, and hes super efficient and fast. I got in and out in 10 mins after visiting my ID and credit card.I will be back!

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Name: S*** A*****
Date: 2024-03-21 18:54:59
Rating: 5
Comment: I wanted to thank the Eugene employee who helped me solve my problem and for the excellent service.

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Name: J***** B****
Date: 2024-03-15 15:11:01
Rating: 5
Comment: I had the pleasure of working with Eugene for the past 5 years or so. Eugene gave me his business number which made it easy to communicate whenever I had an issue with my car. He normally is able to take me in the very same day. I don’t know much about cars, but Eugene always made me feel like he had my best interest at heart. He gave me thorough run down of everything and always gave me the best price he could. On top of that, he always went above and beyond’s by providing me Ubers to get to, and from the service center. And as a bonus they wash your car. Overall, I highly recommend working with Eugene and getting your maintenance done here ! Thanks everyone at Toyota !

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Name: S**** L*****
Date: 2024-03-13 03:21:47
Rating: 1
Comment: Charged me $300 to replace a gas cap that was throwing a check engine light. Every time Ive gotten a quote there, I find another shop that will do the same quality work for 30% less. Totally overpriced

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Name: E**** F******
Date: 2024-02-22 14:17:42
Rating: 5
Comment: Great service & staff!

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Name: M****** C*******
Date: 2024-02-20 01:06:25
Rating: 5
Comment: Wonderful!

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Name: a*** a***
Date: 2024-02-11 16:59:28
Rating: 5
Comment: Excellent customer service I live about one hour and 15 minutes away. I came all the way down here to visit the Toyota service center. That’s because not every Toyota service centers equal for example, Toyota Capital, in San Jose, one it’s really worst Customer Service. (based on my experience in San Francisco Toyota my Service advisor name Adrian . Excellent customer service. Also I love the way they talk to customer. It’s very important to be understand where the customer come from and try to do your best in my case Adrian passed all acceptation.(again thank you so much great team) everybody is very friendly and professional. I will either recommend this place well worth it.

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Name: A***** C*****
Date: 2024-02-08 20:12:12
Rating: 5
Comment: Very welcoming and professional accommodating staff was impressed how quickly my Toyota RAV4 was serviced I feel I’m in good hands

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Name: W**** S****
Date: 2024-01-26 00:57:39
Rating: 3
Comment: Pros:- easy to book appointment online- very professional and polite service- they can get Toyota parts quickly- nice waiting area with booth seating and WiFiCons: highway robbery for the service prices! $275 for a diagnostic check of a check engine light (reader from Amazon costs $25). $800 service fee for a few hours work (it seems like they charge >$200/hr for service, which is almost double what you pay elsewhere). I guess part of it goes to the significant higher overhead (multiple people managing phones and shepherding cars)…

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Name: D i* S*
Date: 2023-11-23 18:06:20
Rating: 5
Comment: There are so many good things to say about San Francisco Toyota. I have been coming to San Francisco Toyota for 35 plus years. Ever since the very first visit, San Francisco Toyota has taken care of me like family.I have always had a service person that I can call or text, and they would help me with whatever I needed. Currently, Tommy Yu is the service person I contact, and he takes care of whatever my car needs and makes sure the appointment is convenient for me.Thank you, San Francisco Toyota, for taking such good care of me and my car!!!!

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Name: B***
Date: 2023-10-26 17:30:48
Rating: 5
Comment: Best Toyota service in town and Anthony, my advisor was very helpful.

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Name: W*** A****
Date: 2023-10-17 16:34:53
Rating: 5
Comment: Its a beautiful store, very clean and very good customer service.

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Name: M****** G*********
Date: 2023-09-09 16:51:10
Rating: 1
Comment: I knew I was going to overpay, but I thought I would at least get good service.I booked an appointment and it took them almost 3 hours before they started work on my car. I specifically asked for tire rotation too, and they didn’t do it. Not coming back.

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Name: O*** A****** (*******
Date: 2023-08-20 07:15:36
Rating: 5
Comment: If angels roamed Earth, then Chris would be one!Chris was extremely helpful when my car suffered rodent damage recently. Although I had comprehensive insurance, I had never had to make an insurance claim before and didnt know what to do. Chris was like an angel on Earth, guiding me through the process from start to finish. He was professional and accommodating to my insurance companys requirements, making the whole experience much less stressful. I am extremely grateful to Chris for his assistance and cannot thank him enough.

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Name: A****** B**
Date: 2023-08-19 15:16:12
Rating: 5
Comment: Great place to get service ! Great agents !

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Name: E* A******* J*
Date: 2023-08-11 17:44:40
Rating: 5
Comment: Great staff fast complete service.

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Name: K****** �*********
Date: 2023-08-07 02:18:30
Rating: 5
Comment: I always order my parts from you guys but im wondering whats going on with the site it appears to be broken???

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Name: g***** f*****
Date: 2023-07-29 05:18:55
Rating: 1
Comment: Front desk was very rude in regards to a defective part they provided at the store.

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Name: M*** C***
Date: 2023-07-15 01:03:58
Rating: 5
Comment: I chose to service my Toyota here as part of the 2 years ToyotaCare. The staff are friendly and work with you when there was a problem. They are transparent and professional.On one of my visits, someone left black marks on my car interior, they were not big but noticeable on white interior. I wiped them off and called it a day. But I got an email to provide feedback on the visit so I mentioned the black marks. They got back to me almost immediately to offer me a free complimentary interior detailing on my next visit. I am very impressed.

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Name: H**** L******
Date: 2023-07-06 16:37:04
Rating: 5
Comment: I received incredible support from the Toyota team after recently having my catalytic converter stolen. Despite the challenges posed by the national shortage, they went above and beyond to help me secure a new one, and their dedication to keeping me informed throughout the process was truly exceptional. When the new catalytic converter finally arrived, they wasted no time scheduling an installation appointment.I particularly wanted to give a big shoutout to Erik, my main contact at the dealership. Erik was an absolute superstar from start to finish. He was friendly, responsive and always kept me in the loop about my catalytic converter search progress. Despite the scarcity of the part, Erik made me feel like a top priority and took the time to explain the situation and answer any follow-up questions, putting my mind at ease. His genuine care and outstanding communication skills made navigating the whole experience so much easier.If youre looking for a team that goes above and beyond, I highly recommend them.

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Name: T**** S****
Date: 2023-06-05 22:29:07
Rating: 1
Comment: I booked my first Toyota care appointment to get an oil change and it took them 2 hours to change the oil....Why have me book an appointment if its going to be a 2 hour wait? This is unacceptable!

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Name: D**** C*****************
Date: 2023-06-01 22:15:55
Rating: 1
Comment: I’ve been waiting for a tire exchange using my Tire Insurance!!! But after 3 hours, they replace the tire but still waiting for the approval. I needed my car… so, they ask me to wait an additional hour to put the spare tire. And then 2 more hours for the approval. The total hours waiting in TOYOTA SAN FRANCISCO was expected to 6 hours!!!

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Name: s**** y***
Date: 2023-04-05 11:46:20
Rating: 5
Comment: Nice and clean facility. You can see your car being worked on from the waiting room. Appointment can be made through their website easily.

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Name: T**** S****
Date: 2023-03-25 19:28:32
Rating: 5
Comment: These folk take good care of your car

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Name: N***** G*******
Date: 2023-02-21 02:55:13
Rating: 1
Comment: Terrible and unprofessional service/ lack of management . Avoid this place

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Name: D*** H*****
Date: 2023-01-13 20:13:43
Rating: 1
Comment: Tough experience at this service center. Took a 2018 4Runner in last week for a “full inspection.” Unfortunately, today my car won’t start so obviously not the inspection I was looking for. They also charged a ridiculous amount to replace only two of my brake pads. Additionally, took them 45 min to get my car to me when I picked it up. I would recommend calling ahead for pickup. Customer service is great, the actual service is tough to handle.

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Name: T** L**
Date: 2022-12-31 13:51:41
Rating: 5
Comment: The service advisor, Tony was very helpful and timely with my vehicle.

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Name: D W
Date: 2022-12-23 01:26:37
Rating: 5
Comment: Organized and clean service stations. Friendly service consultant.

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Name: J**** G*****
Date: 2022-11-19 22:01:06
Rating: 5
Comment: Amazing service. Davids great.

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Name: G**** K
Date: 2022-11-11 20:49:41
Rating: 4
Comment: Took my new Corolla in for its first 5K/5mos check. The service was great-- staff was helpful and friendly and the service was quick. The only reason I didnt give 5 stars is because I was supposed to get a carwash with the first 5K checkup but didnt realize I didnt get it until I got home.

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Name: G***** S
Date: 2022-11-02 01:44:30
Rating: 2
Comment: They don’t have enough experience I wasted 100 $ and 4 hours .they couldn’t find problem in my car. I went to different mechanic they were able to fix it . 2 stars for people who works at counter .

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Name: S****** H**
Date: 2022-10-17 16:28:10
Rating: 1
Comment: Beware Toyota upsell and high prices. They upsold my elderly father something that should have been included in their initial prep for a certified used vehicle sold from their lot. He paid close to $500 for a new battery for a car which was sold to him only months ago. We called and left messages that were never returned.We will never go here again and discourage our friends and family from doing so as well.

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Name: S* B*******
Date: 2022-09-09 17:20:41
Rating: 5
Comment: In and out with changing blinker light bulb. A pretty penny but the convience outweighs the cost.

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Name: P**** G****** (*****
Date: 2022-08-26 03:22:42
Rating: 1
Comment: I was ripped off twice, The first time they talked me into a anti theft shield for my catalytic converter after it was stolen on Haight St. one afternoon. Didnt really want one but the servicemen persisted and talked me into it. It was very expensive but replacing the catalytic converter again would be even more. Anyway long story short, to months later it was stolen again and the shield didnt even slow them down. They easily went right through it.Second time, I wanted an estimate to replace my coolant flow control valve, I knew what the problem was and did not need diagnosis. I left the car there and an hour later they told me it would be at minimum $1150 for the replacement. I said no way and went back to pick up my car and they would not release it until I paid them 233 dollars for doing exactly nothing at all. I took it to another mechanic who wanted 475 for the same work but after watching a Youtube video, I decided to do it myself. It took me about an hour and was not difficult. Toyota makes great cars but this place is a rip off and I am never going back.

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Name: T***** S******
Date: 2022-08-11 19:29:32
Rating: 5
Comment: Efficient well organized team of people. Always a pleasant experience when I rent a car or have to get a repair.

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Name: C**** L** (*********
Date: 2022-07-19 17:15:48
Rating: 5
Comment: I needed a key made and the guy at service told me over an hour and it was really fast. he was really nice too. so very helpful!

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Name: A*** W***
Date: 2022-06-05 03:31:46
Rating: 5
Comment: I have owned my 4Runner since 2017 and this is the only place I have brought my truck in for service. Everything from scheduled maintenance to parts replacements. My service advisor Anthony and team has always went above and beyond for me EVERY visit. I am still blown away from the service they provide. I always recommend this location to all my family and friends.

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Name: k**** h***
Date: 2022-06-02 05:19:35
Rating: 5
Comment: Installed a cat guard and 10k service. On time and found a bubble on a front tire. Good price on a replacement. Erik is the man.

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Name: j*** b*******
Date: 2022-05-17 21:47:40
Rating: 5
Comment: Eugenio Chang Toyota Geary is very helpfull, fast and kept me informed and gave me all the answers i need during the service. Thank you Juan.

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Name: J*****
Date: 2022-04-03 02:37:18
Rating: 5
Comment: Took care of me asap and replaced my battery last minute.. love this location

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Name: D***** W******
Date: 2022-03-16 00:07:07
Rating: 5
Comment: Using this location since 2014 and have never had an issue. Very friendly prompt service.

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Name: J*** I****
Date: 2022-02-21 20:53:57
Rating: 2
Comment: Highway robbery! Good service but the prices are ridiculously expensive. Got a quote for front break pad replacements of $495. Found the best rated yelp servicer to do the same job for $300. Even more ridiculous, they quoted $169 for filling up the brake fluid container (which was slightly below the max level). All they had to do was pour the break fluid which would have taken 10 seconds (the 12oz OEM brake fluid goes for $11.75 on Amazon)

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Name: D****** C********
Date: 2022-02-09 19:39:16
Rating: 3
Comment: Very prompt service, great communication, overall great experience. However, their price is obnoxious. Brought my truck in for a recall and figured Id get it serviced at the same time. The cost of the service they provided wouldve been over 50% cheaper if I went to my local mechanic.

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Name: J***
Date: 2022-02-07 23:36:28
Rating: 5
Comment: Dearmr.chingThank you for your accurate and friendly service.

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Name: d**** r********
Date: 2021-11-11 18:31:45
Rating: 5
Comment: I take my 2015 Rav4 for service for the past 6 years. They are very good about informing me of service needs. They also offer complimentary uber service.

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Name: S P
Date: 2021-10-01 01:12:08
Rating: 5
Comment: Love the service here; they really take care of you and your vehicle.

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Name: K**** S***
Date: 2021-09-22 01:34:23
Rating: 5
Comment: Richard was awesome and they are nice and organized here even though they were busy. Took half the time than a diff Toyota service center in the area for the same routine service, and there are lots of friendly staff here making sure youre taken care of quickly (at the other place I had trouble even finding someone to point me to the right places, which wasted lots of time)

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Name: C****** Q******
Date: 2021-09-11 18:14:34
Rating: 5
Comment: What a great experience. We had to replace our passenger side mirror. Called in the morning, spoke to a wonderful professional, Adrian, he ordered the part. Got off work, same day, stopped by and he replaced part of it, but the mirror had been cracked in delivery to SF Toyota. The next day Adrian came to our house and finished the repair. He was wonderful, timely and extremely communicative. Thank you, Adrian and SF Toyota from turning an awful experience of hit and run, losing our side mirror to making us feel supported! Definitely going back! Thank you.

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Name: S****** W*****
Date: 2021-09-02 22:17:19
Rating: 5
Comment: Geary Blvd service department is the best.Tony and the rest of the staff are there to serve their customers.My 2011 Avalon is in pristine condition because of the care its received at SF Toyota Service Geary Blvd over the years. Today, Dora offered to help me restore the Blue Tooth and all my contacts in my car after I was forced to switch from Sprint to T Mobile because of their merger. Five minutes was all to took and I was on my way. I highly recommend SF Toyoto service to my family and friends.Steve Weiner

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Name: J** S******
Date: 2021-08-21 20:02:38
Rating: 5
Comment: As someone that has purchased brand new cars for the last 45 years every few years and over the years had many experiences with dealership service centers I cant even begin to tell you how impressed I am with this San Francisco Toyota service center. They hold themselves to the highest standards and they epitomize the spirit of customer service oriented employees. Erick Martinez is the standard bearer. I must congratulate the service center manager Bing Li for hiring such super stars. As I have said to many of my friends over the last 35 years you will spend about an hour or 2 with the sales person, thats not where your focus should be but focus should be on the service center that you will be dealing with for years to come. The car is not mine but I envy the owner for having people working so diligently. You would think that they were on her permanent payroll the way they go out of their way to accommodate and make everything convenient for the customer. Thank you

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Name: A**** C
Date: 2021-08-04 23:49:43
Rating: 5
Comment: Always helpful and pretty timely with service and estimates

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Name: n****** k****
Date: 2021-08-02 00:54:50
Rating: 5
Comment: What a rare pleasure to review an entire car dealership that treats it’s customers with respect, honesty, fairness, and an astounding amount of Compassion!Meet Eugenio Ching, assistant service Manager, who in my experience orchestrated many minor miracles, daily assuring his customers got the the best deals on parts and servicing, ASAP when “trouble” got in the way, of their Toyota’s being able to run, or look like they were meant to! The quality of Engenio’s character, intelligence and feel for humanity, would make him the best at any job that had the smarts to hire him! Pay him well, he is a keeper!!

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Name: V******* C********
Date: 2021-07-11 00:37:42
Rating: 5
Comment: Well run toyota service facility. Ill be bringing my car here from now on.

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Name: E*** C****
Date: 2021-06-30 17:02:26
Rating: 5
Comment: Had my car serviced here last week. Eugene was so professional and helped me get out early to make a morning meeting I had. Great service - thanks Eugene!

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Name: S**** D** R******
Date: 2021-06-23 22:44:17
Rating: 3
Comment: It would have been perfect, but I had to wait for the cashier longer than I expected.

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Name: D*** H*****
Date: 2021-06-18 15:24:55
Rating: 3
Comment: I like to see the cars Ill probably never get to own I have a used Toyota but have never purchased a car from this lot its a nice location and good looking cars and trucks Im a big fan of there engine in the upmost respect for the Toyota family

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Name: T****** S*******
Date: 2021-06-09 20:16:04
Rating: 1
Comment: Amazing service and safe and very clean place to chill when waiting for your car to be serviced. They are very lucky to have David Chu on their team 😀

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Name: M*** N*****
Date: 2021-05-05 18:25:41
Rating: 5
Comment: Anthony has been my service rep every time Im there. Great service and they always ALWAYS get my car done on time and ready for me to.Make sure you guys make an appointment a day ahead. It can get a bit hectic there but these guys are super efficient at their job and when getting your car serviced.

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Name: S**** N*****
Date: 2021-04-11 19:22:42
Rating: 5
Comment: Tommy helped me out with an issue I had with my car. He was professional and knew his craft.

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Name: M***** D** N**** A**
Date: 2021-03-25 00:39:04
Rating: 1
Comment: I had my scheduled maintained today and saw something strange on my screen. I showed them and they said it was fine. I leftI came home and couldnt connect my ipad via Bluetooth and my screen wasnt working I called them and explained What was happening . They said I should come by and they would fix it. I went back and they said I should come back tomorrow. This is irritating. If they said on the phone that I should come back tomorrow I would come back tomorrow.

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Name: J**** S***
Date: 2021-02-16 19:40:56
Rating: 5
Comment: Love this place. Best customer service . Friendly staff and thing done on time.

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Name: E*** N*******
Date: 2021-02-15 20:47:25
Rating: 5
Comment: A well oiled machine, pardon the metaphor. Great people and top notch services.

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Name: T**** G***
Date: 2021-01-20 18:15:45
Rating: 5
Comment: I ordered a part online and the person helping me was very nice and helpful.

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Name: C****** C*****
Date: 2021-01-09 23:41:40
Rating: 5
Comment: I just had my toyota rav4 serviced at SF Toyota. I was very impressed. Had maintenance done and gas tank problem was fixed as well. In and out under 3 hours. Richard Nguyen was great and very informative.i give SF Toyota 5 stars and recommend it 👌 👍

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Name: K**** K**
Date: 2020-12-12 23:00:24
Rating: 5
Comment: Very good service and speed of maintenance. I would recommend coming here for service.

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Name: R*** D*****
Date: 2020-10-27 23:50:38
Rating: 5
Comment: Got my first ToyotaCare service here and they were exceptional— super organized with the appointment I scheduled in the app. Eugene was very nice and helpful!

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Name: J*** F******
Date: 2020-10-24 19:25:36
Rating: 5
Comment: The service was great, they Completed the service on my car in less than an hour. I would recommend this location to toyota owners...

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Name: A*** H*****
Date: 2020-10-21 02:02:10
Rating: 5
Comment: Service Department is extremely organized, fast and efficient. Very pleased with service and cost.

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Name: K* B****
Date: 2020-10-06 16:43:55
Rating: 5
Comment: Manager and techs were great, recall service was great. Thank you

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Name: I***** M****** (**** D***
Date: 2020-09-27 00:01:02
Rating: 5
Comment: Great service, they get the car ready within yhe initial estimated time.

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Name: A****** L******
Date: 2020-09-18 17:24:58
Rating: 5
Comment: My cervice provider Moe Shurafa ! Very professional! He is very good in what he does. He call me fast, gave me good advice. Safe my time . I am very please with this cervice, my 10 year old car feels like new again . Thank yo very much!I will recommend this service to any one.

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Name: J*** B*****
Date: 2020-09-17 19:26:53
Rating: 2
Comment: This place is fast but it’s not worth the huge price tags and service fees. Many shops perform the same services for about half the price! I feel ripped off after going here

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Name: e** t**
Date: 2020-09-17 00:51:49
Rating: 5
Comment: I was hesitant to go to dealer services because Ive had bad experiences with other locations in the past, including pressure for unnecessary services.The San Francsisco Toyota Service Center on Geary earned our business when they very professionally addressed an insurance claim to replace a stolen catalytic converter on our 2007 Prius. This included installing a shield to reduce risk of future theft. The service for the whole experience was outstanding.The shop earned our trust this week when they completed an oil change and safety inspection. Their inspection caught a worn drive belt as well as grease that was leaking from ball joints. While no one wants to have to an expensive repair, it wasnt surprising given the age and wear on the car. Their mechanics spent hours bleeding rust from the joints, confirming that it was the right choice, saving us from a potentially catastrophic failure.I compared their prices on parts and labor to other shops, and my estimates indicate that they offer solid value for hard parts and labor, especially when you factor in the cost of labor in SF. I would very easily recommend them to a friend or family member.Also, their pandemic best practices are on point. Every employee had a mask and distanced appropriately. Plexi barriers and hand sanitizer were available at check in stations.Quick note to the manager: the surgical masks for COVID are not sufficient for the horrible air quality we experienced. With an open air shop, you need to provide your employees with proper PPE. The air quality required N95 masks for long-term exposure during Unhealthy and Hazardous days. Youre doing everything else so well, please make sure to address this oversight.

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Name: d************
Date: 2020-08-28 23:04:22
Rating: 5
Comment: I want to give a shout out to Richard Ngyuen for exceptional service. Drop off was quick and easy. At 10:15am, the parking lot was packed to the brim even with stacked parking. There were only 4 more spots left. I made an appointment online for a recall for my car and it took about 2 hours to update the software. Of course dealerships would charge a premium for maintenance but at least this place has great service. Everyone is really friendly. So I would come here for Toyota SPECIFIC maintenance/repair or recalls (such as the hybrid system). Other than that I would go somewhere else.

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Name: m***** v******
Date: 2020-08-28 15:56:25
Rating: 5
Comment: Im not a fan of any dealerships but this place is amazing (service department). They are always so nice and helpful, and its a breeze to deal with them. They would pointed out any problems with your car, but are not pushy at all to get it done the same day. Customer service is good, at least the 2 guys Ive interacted with.

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Name: A*** F*********
Date: 2020-08-16 12:21:00
Rating: 5
Comment: Courteous, friendly and professional employees.

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Name: E****** R****
Date: 2020-08-09 16:29:17
Rating: 5
Comment: Compared to the other Toyota dealerships in the Bay Area this one has phenomenal service!

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Name: A*** C**
Date: 2020-08-08 21:20:39
Rating: 4
Comment: Very friendly staff and knowledgeable. Spacious waiting room area. Convenient to Richmond shopping businesses and cafes

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Name: B**** R*********
Date: 2020-06-24 15:50:35
Rating: 1
Comment: Had my car served there yesterday. Added fake service charges to my order, after specifically requiring certain service be carried out.Been taking my car there since it was purchased ~6 years ago. Theyve lost a customer permanently from me. What a shame. Skimming $20 here and there from me and theyve likely lost thousands as a customer forever.

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Name: N***** R*****
Date: 2020-06-22 23:13:20
Rating: 5
Comment: Really fast service and friendly appointment setters. They were able to stick to the estimated time given to me when I left my car with them.

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Name: a******* m******
Date: 2020-06-03 23:29:50
Rating: 5
Comment: The burden has been lifted off my shoulders! Very professional and courteous service. The team at Geary location treats you as part of the family. I recommend this business to all 👌😁

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Name: E****** G******
Date: 2020-03-10 17:05:59
Rating: 5
Comment: Great customer service I spoke to Victor explain the problem of my Tacoma and he didnt waste any time set me for the most immediate appointment I am satisfied with all the crew and the service they provideThank you

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Name: B** P****
Date: 2020-02-21 15:11:47
Rating: 3
Comment: Just bought a new used car. Transparency was in question when it came to price. Not sure if recommend for a car purchase.

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Name: J***
Date: 2020-02-14 08:25:35
Rating: 4
Comment: Just went in to buy some parts for our Toyota. We were greeted by Alan L. and he was very nice as well as knowledgeable. Our regular parts person, Ron retired. Good for him.

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Name: a****
Date: 2020-01-26 06:49:13
Rating: 5
Comment: I brought my Camry for 5k service and took it back ready after 1 hour. Excellent experience, thanks Toyota SF staff!

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Name: R*** L
Date: 2020-01-03 22:24:48
Rating: 5
Comment: I’ve been coming here for years and usually work with Tony Wang or Geoff B. They’ve been extremely helpful and friendly and they make sure I get what I need done on my 2007 Prius and stay within my budget.More recently, my catalytic converter got stolen and I had no idea what to do or even where to begin. I called the shop and Tony walked me through everything and went above and beyond to help me through the process. Since I live nearby the shop, one of the workers came to my apartment to pick my car up and drive it back to the shop for me. My insurance company (Anchor General - I do NOT recommend this insurance company) was just god awful and difficult to work with but Tony took care of everything and was on top of it all. Getting my car vandalized was awful, but Tony made it as great of an experience as it could be, I really appreciated his hard work and commitment to helping me get my car fixed and evaluated. He even dealt with my awful insurance company for me and took care of the lyft costs.I always bring my car here when its time for maintenance or if it needs work done because I trust the people who work here and since it’s tied to the dealership I don’t need to worry about them messing something up and then needing more work done to fix someone else’s screw ups (which I’ve seen happen repeatedly to my friends when they were trying to save money. It’s just basic “penny wise, pound foolish” attitude).I find it very convenient to just drop my car off for an appointment in the morning, then they’ll order me a lyft so I can go to work, then they text me when it’s ready and they’ll call me another lyft after I’m done with work so I can pick my car back up at the end of the day. No fuss, no stress, and good communication. Plus, they usually try to give me a bit of a discount when they can since they’re awesome.

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Name: D**** C******
Date: 2019-12-11 19:17:08
Rating: 5
Comment: Hot chocolate while I wait on a rainy day. Thats the experience here

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Name: m******
Date: 2019-12-09 06:15:43
Rating: 4
Comment: Do not go to this place when it is busy (before big vacations like Thanksgiving) . I believe they did their best but they just missed the mark. I send the car for mandatory recall on Monday before the Thanksgiving. They need to reset the computer so they remove the positive side of the battery. However they didnt tighten it back property so it was loosened at some point on the way home. I was unable to start my car the next day until I open the hood and spotted the loosed terminal. Small hiccup but definitely a reminder of a work-overloaded workshop isnt the workshop to go.

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Name: M*** V*********
Date: 2019-11-03 16:38:01
Rating: 5
Comment: My husband and I drove in, without an appointment, on Saturday morning as our rear directional signal was not working. The service center was very busy. But, my husband asked if it would be possible to check and fix our unworking directional. Tommy Yu, the service manager, checked it out immediately and said he could repair it in 5 minutes. Which he did.Thank you, Tommy Yu and SF Toyota, for such excellent service.

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Name: F****** K*** J**
Date: 2019-10-22 23:54:02
Rating: 1
Comment: They never called me back after I left them a message requesting a call back.😡😡

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Name: S**** M******
Date: 2019-08-26 21:17:48
Rating: 5
Comment: Great customer service, quick turnaround on work, easy to schedule, and high quality work.

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Name: C******** A********
Date: 2019-08-24 04:34:19
Rating: 4
Comment: These folks are always very friendly and helpful. large lounge area as well if you want to wait on site while your vehicle is being serviced

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Name: T** N*****
Date: 2019-07-16 17:37:57
Rating: 1
Comment: Sales person was so rude. Seems like she literally can’t stay calm. Very disappointing.

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Name: M****** G*****
Date: 2019-06-29 20:24:39
Rating: 5
Comment: Great service department! Reasonable wait times, and plenty to do in the area if you like walking around! Great staff! Havent had a bad service/experience yet!

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Name: C********** D******
Date: 2019-02-27 03:23:12
Rating: 5
Comment: Dora is the absolute BEST!!! She’s gone above and beyond multiple times to make sure I’m happy with the service on my Tacoma.She’s available via phone and text (super convenient), and always highly responsive to any need. I’ve never been kept waiting with her, and at all times she exhibits the utmost level of professionalism.Highly recommend working with Dora, I hope they realize what they they in her and keep her around for a long time :)

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Name: D*** L**
Date: 2018-09-26 20:51:26
Rating: 1
Comment: This is what happened today:I drove a Lexus but my car had a flat tire, then I was trying to replace my back up tire by myself, but I cannot find the tire lock key, I made a call to Lexus, they told me I have to be there for matches the lock key with my tire nut, I come to realize I was just two blocks away from Toyota, you know that both brands actually come from the same source, so I asked Lexus, does Toyota ‘s lock key match with my tire, they said yes, that’s why I’ve been there.At the beginning a guy comes to me, I let him know what happened and how can he helps me, I said if you have a lock key and nut I need, I could buy these then I’m gonna go replace my tire by myself (Reason 1: I know how to do that, it is easy and won’t take too long, if I let them do, I have to wait in line . Reason 2: absolutely if you know what you want and what you need to do, you don’t want to spend unnecessary money.)That guy tried a lock key and fortunately it works . I said thanks and try to ask them to buy a lock key, but he was going to be busy with others and tell me I have to leave Toyota. Fine, I could go somewhere then finish my tire change then come back soon .Pay attention: then after I came back, something you never know, it just happened. I said I appreciate your help,but I got two bad nut, I don’t feel safe if I use it, if it is possible to get some new nut from Toyota, then they showed me to parts store, I paid for my nut then come back, ask them could you help me lock it up, right this time, the most important thing comes out, there was a guy his namesTony Wong, he said “hey why you still here, you have to go”, what’s that mean ?then I told him I just bought it and hopefully you guys could give me a hand . He said “oh you didn’t buy a lock key, if you don’t buy a lock key that means we don’t have responsibility for helping you lock it up” . Wow, I was shocked but I said “ you’re right, but I bought these nut right? These are what I bought here, so could you help me just lock nut up? Leave that locker alone, only nut “ he is so mean and answered “ well if you just wanna lock nut up you don’t need our helps, just like what you did with your tire replaced, you can do it by yourself”. I said “ wow you’re so smart you are doing a great job” before I said that, he even had not see me one more second he just turned around .THAT IS THE MOST FANTASTIC SERVICE I NEVER HEARD IN AMERICA, ESPECIALLY AS A CUSTOMER.I don’t think it is a good experience for me, so I just post it here, I’m sad, I’m sad now, I’m sad to see a person he works at a service team but he is being a service animal, I’m not a Toyota owner but as he means if you spend money on it they can give a help, that really really make me feel bad. I’m sad but I’m happy for that he just can be a person works for after-sales service, if he was Toyota’s CEO, I guarantee Toyota would not be earth for long, it is going to disappear in the end of this year .

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Name: S**** Z*****
Date: 2018-06-19 18:31:42
Rating: 5
Comment: Took my daughter-in-laws car in to have the tires checked out. She was only concerned about one, but they checked them all in record time.

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Name: R****** V*****
Date: 2018-05-14 15:36:36
Rating: 5
Comment: Great service, quality work, and car returned at time promised.

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Name: D***** B********
Date: 2017-12-21 21:46:29
Rating: 5
Comment: First ToyotaCare service done! People were nice and friendly and the invoice had all the checks listed.

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Name: K**** M*****
Date: 2017-12-08 04:27:18
Rating: 5
Comment: While Toyotas are hardly exciting, this place will reliably and courteously keep yours going for years. Nice knowledgeable people, clean waiting areas, good communications.

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Name: C****** S****
Date: 2017-09-29 15:11:35
Rating: 5
Comment: Went in for warranty inspections and was confirmed to need a warranty replacement. The service agent was very thorough in her explanation and reminded me several times of next steps to stress their importance so I surely wont forget!

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Name: b*** h****
Date: 2017-08-12 19:49:51
Rating: 4
Comment: Nice people, yet read the invoice make sure they did what u asked. They forgot my oil change twice. No one cared until I complained to the GM. Got a free detail.

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Name: s**** E
Date: 2017-06-29 22:11:15
Rating: 1
Comment: Not honestI took my car for maintenance instead of fixing my car they returned me by creating problems that my car never had before.I understand that place did this on purpose when they did it to me for the second time.

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Name: J*** J*******
Date: 2017-06-22 14:16:08
Rating: 5
Comment: SF Toyota made a service visit easy and quick. This isnt the first time thats happened. As usual, their techs are easy with whom to talk and they tell whats about to happen with the car, and then it actually happens! In fact, on this visit, I was in and out of their store under an hour when originally told it would take two hours. Nice! Tani (my service provider) was excellent in all respects. The work on my 14 Avalon was completed properly as has always been the case here.

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Name: J***** K****
Date: 2017-05-18 02:27:38
Rating: 4
Comment: Did a fairly good job, but left tv a car a mess.

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Name: C**** X
Date: 2017-04-19 17:37:19
Rating: 5
Comment: Each person I spoke with was personable, the work was done quickly and everything was explained to me. What more could I ask for?

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Name: R** D******
Date: 2017-03-13 20:13:59
Rating: 5
Comment: Ive been driving Priuss for 12 years. Wouldnt go anyplace else to have them serviced.

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Name: R** Y* K**
Date: 2017-01-24 05:49:11
Rating: 5
Comment: Great service!! The shop was busy, but everything went smoothly!

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Name: A***
Date: 2016-12-24 03:27:05
Rating: 2
Comment: Both pillar sides have this 15mm plastic sticking out. This is a recall regarding side air bags. If this is the type of quality Toyota does, I just hope the air bags work for the millions of other cars they performed the recall work. And the pillar cover was misaligned which I had to push together properly. But they took the car in out very quick and professionally (5 star), I went through four employees and they were all very polite and professional (5 star). And finished the two hour job on time (5 star).

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Name: S****** M*******
Date: 2016-09-03 14:59:32
Rating: 1
Comment: Bad service. 3 people gave me the run around about when the car would be done. The little that they told me about the work they had done I quickly realized wasnt true from a YouTube search. Going to have the work done somewhere else. Wont be back.

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Name: J**** B*****
Date: 2016-08-14 17:53:15
Rating: 4
Comment: Theyve always taken great care of me. Walk to nearby Clement Street if you have a short wait for repair service.

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Name: T**** M**********
Date: 2016-07-23 14:07:38
Rating: 1
Comment: During second maintenance, the door was damaged. I mentioned after a few days, so cannot prove it

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Name: T** H****
Date: 2016-07-10 07:31:36
Rating: 3
Comment: They take their time with services and the waiting room is nothing to write home about...

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Name: M******** L***
Date: 2016-06-15 13:44:36
Rating: 4
Comment: Appointments alway good, open early 7am, alway check for factory recalls and apply regular users discount, even if not worth asking.

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Name: H**** D******
Date: 2016-06-01 02:06:21
Rating: 5
Comment: Tommy saved my weekend from disaster! I was packing up my car for an out of town road trip and the car wouldnt start! I had never had this happen before and I was in a panic with just 2 hours before my window closed to leave town. Tommy got my car checked and the battery replaced within two hours. I will forever be loyal to Toyota after this amazing service and rescue!

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Name: T* S******
Date: 2016-01-27 21:08:02
Rating: 1
Comment: Horrible customer service and staff who dont understand their products. If you dont know the answer, dont make something up. Ask someone. Dont have the customer come down and then say you didnt actually understand and that you cannot perform a service.

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Name: J*** L**
Date: 2015-10-27 15:31:36
Rating: 5
Comment: This has been our go-to for our services on our Toyotas over the years. We almost always receive cordial, prompt and excellent problems. If there ever has any hiccups, they would resolve the issues to our satisfaction. We didnt buy our current Toyota from them but still bring it to SF Toyota for service.

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Name: T**** R***
Date: 2015-07-11 03:55:36
Rating: 5
Comment: This was my wifes second visit to get a recommended service on our 2009 Yaris. She was very happy with the service staff. SF Toyota Natalie provided excellent communication about what service would be completed and how long it should take. The service was completed on time and my wife was impressed with the service and courtesy at this 4099 Geary location. Previously, I took the car to the recommended service appointments for over 6 years and all of my visits were excellent or very good. The service representatives provided details about the service and any other items found during the inspection. I recommend this location for a great service experience.

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Name: J*** A******
Date: 2015-07-10 15:05:11
Rating: 5
Comment: This was the best experience I have ever had buying a car.Everyone was great that we dealt with.The process was seamless from start to finish.I will recommend them to all of my friends and customers.

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Name: K**** W***
Date: 2015-06-29 15:45:41
Rating: 5
Comment: Natalie did a thorough job of explaining why things needed to be fixed. She had my car ready quickly. Korey Wong

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Name: A*** F******
Date: 2015-06-23 18:50:58
Rating: 5
Comment: I have always been treated well here. It is a long distance for me to come all the way from Glen Park but I will continue to bring my Camry here for service.

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Name: C****** L****
Date: 2015-05-19 20:34:31
Rating: 5
Comment: Bringing our car in for service was extremely pleasant. The car was serviced quickly, my wife and I declared afterward that it was as pleasant as Sunday morning breakfast at home. We have brought our car in for regular service before, and interestingly enough, we enjoy our pleasant wait and look forward to the next service appointment. Not to overlook the extremely effective use SF Toyota makes of the tech services involved in scheduling and creating an effective communications system. I often rail at poorly planned interactions with modern facilities by observing this system was designed by C- students. Toyotas interface was designed my high level AA+ students and is manned and supported by highly skilled professionals. All first class.

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Name: M*** A** P****
Date: 2015-05-04 19:38:53
Rating: 5
Comment: I have been a customer of 4th Ave Toyota since I bought my first Corolla Wagon in 1978.The service department has always been efficient, thorough, and friendly. For my last visit, I came in concerned that a red light was shining on the dash. Tommy had the service guy check the whole car over and found the oil was low. When they were finished they found nothing wrong, but asked me to come back in 1200 miles just to be sure. The car got a clean bill of health, not using excessive oil, and I was on my way in ten minutes. That is the kind of service you will get if you choose. toyota of San Francisco.

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Name: c*** J**
Date: 2015-04-21 04:00:02
Rating: 5
Comment: October 12, 2014: Brought my 2015 Tacoma PU new from SF Toyota, Salesman Bryon Wong, and was scheduled for a free first service at 5000 miles or 6 months. April 17, 2015: Tony Wong, Service Adviser, had me in at 8:30 am and out by 10:00, I thought I got pretty good service and was treated very well by a team of real professionals. 5 Stars for Service.

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Name: M**** G*************
Date: 2015-04-06 16:13:26
Rating: 5
Comment: I LOVE this place! Once again, Mike Kandola (AKA Superman) and his team hit it out of the park with their great service. I live in the East Bay but drive all the way over to this dealership for service because it just doesnt get any better than this. (Addendum to this review, recent visit April 3, 2015:) Once again, these guys ROCK. I had a major amount of work done that took all day, replaced water pump, repairs cracked in oil tank, etc. and they kept me informed of the progress and did a great job. They are just wonderful to deal with and I continue--and will always continue--to come back.

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Name: L**** P*****
Date: 2015-04-02 20:25:33
Rating: 5
Comment: Everyone was helpful and upfront about timing and getting back to me. i will definitely be back!

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Name: R****** L*****
Date: 2015-03-23 17:35:22
Rating: 5
Comment: As always the team exceeded my expectations. Eric was the man who looked after my car and was informative and helpful! I highly recommend this dealer!Richard

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Name: W***** J*******
Date: 2015-03-12 15:29:23
Rating: 5
Comment: I was so impressed with how efficient everyone was... along with such friendliness! My car was serviced in less than 2 hours. I am very happy with the service and definately recommend to anyone and everyone!

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Name: M***** C
Date: 2015-03-09 17:51:47
Rating: 5
Comment: Brought my Mobility XLE Sienna for service and the staff at SF Toyota Service Dept & Rental (Mike, Tommy, Mason & Lawrence) hands down the best people to work with. They kept me up to date on the repairs. I thought I needed break work done but they informed me I was good until my next visit saving me money. Everytime I bring in my Sienna I never have any complaints just high remarks on the great customer service and work. Thanks!!! Michael L.

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Name: J**** B***
Date: 2015-03-06 01:36:32
Rating: 5
Comment: Online booking is very convenient. Pre-appointment phone call reminder was helpful. I had no wait when I arrived and was taken care of right away. I was in and out within 10 minutes, leaving my van behind. I received a follow up call about the service and the price charged was the price quoted. Excellent service. The car wash service was really convenient as well. Now I have a well-serviced and shiny van. Well done.

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Name: B**** A******
Date: 2015-03-02 17:34:15
Rating: 5
Comment: Service advisor & other staff very polite & respectful at intake. Work completed quickly. Service advisor explained condition of car fully and understandably, and answered all my questions. Pickup was quick and effortless.

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Name: M****** H******
Date: 2014-12-15 22:31:28
Rating: 5
Comment: Woke up Saturday morning and discovered I had a flat tire !;( AAA came very quickly to swap it for the spare tire, then I drove right on over to Toyota to have the tire replaced. They didnt bat an eyelash, even though I had no appointment, but I explained that I really needed my car for work that day. I was in and out of Toyota in under an hour and on my way to work with a brand new tire! Really great and speedy customer service. Plus, as always, I really appreciate their attention to detail, the coffee/tea and lounge area while waiting for service to be complete, and the incredibly friendly and prompt service. Thank you!!

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Name: P******* B*******
Date: 2014-12-12 18:47:58
Rating: 4
Comment: My service appointments have always gone well. People are courteous and professional. There has only been one problem that has not been effectively addressed, and that is the speaker system. It has never performed adequately when the radio is in operation, and they have found nothing. If they could fix that problem, it would be 5 stars.

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Name: J***
Date: 2014-11-17 20:36:33
Rating: 5
Comment: Fast and reliable Explained everything thoroughly when going over the bill Offered to schedule my next appointment for service before I left that day

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Name: B*** T******
Date: 2014-10-28 19:51:15
Rating: 5
Comment: Once again the service department was stellar . . friendly, helpful, efficient . . . good job

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Name: J***** G****
Date: 2014-10-08 19:39:16
Rating: 5
Comment: Incredible customer service. Bing was very professional and courteous. I will never go to another dealership or repair business as long as I reside in San Francisco or the Bay Area. =)

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Name: G*** S****
Date: 2014-10-07 19:09:06
Rating: 4
Comment: Great work - identified the problems in my 100,000 milie Prius and fixed all perfectly. Big job - had about $2,000 of work done.My only minor dissapointment was after spending $2,000 it woudl have been nice if they would have washed the outside of the car.My other car is a Smart Car and left it for two hours for a $50 service and Smart washed the outside of the car. It was nice to get back a clean car.It would be nice if Toyota did the same, especially after an expensive job.Gary

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Name: J F
Date: 2014-08-22 04:11:04
Rating: 5
Comment: Through my driving life, Ive dealt with over 8 vehicle purchases for myself and family/friends. Im the car guy in my family so when it comes to purchasing a car, Im usually a hawk at doing research for vehicle, features, pricing etc. Hands down San Francisco Toyota gave me the best deal and least hassle for my 2012 Sienna. In 2012 I was doing my research to pick one up for the wife after I had just moved to the west coast for a new job, my wifes lease was up on her corolla and we had 1.5 year old at the time and it was hard to get her in and out of the car seat. I looked at all minivans and was adamant about getting all wheel drive just in case we moved back to the east coast for snow and/or rain, also being a Muslim, it is against my religion to pay or take interest (similar to Orthodox Jews) and at the time there were incentives for 0% for 60 months on the Sienna. The Sienna was the only van to meet my criteria of all wheel drive and no interest. I lived in Santa Rosa at the time, about 1 hour north of San Francisco. I had started my job in end of April (the 30th I think) and started looking and calling around to all dealers that had the vehicle I was looking for in their inventory from Santa Rosa to San Francisco. All dealers quoted me different things for the same packages, San Francisco Toyota was the lowest, I was wary that they might be low-balling me because of laws in Cali that dont require them to honor an emailed quote, it has to be on paper. So I ask around other dealers quoted close but not the same. 2 weeks into my new job, my parents called me and informed me that my father who was diagnosed and operated on and treated for cancer for the past 9 years was going to be put in hospice care and that there was nothing else they could do for him. So I had to fly back to the east coast and put the vehicle purchase on hold. After 2 weeks being on the east coast and my father somewhat stabilizing after an intense first week in hospice I flew back to my new job. I got back in contact with the various dealers that had quoted me different prices and the one dealership I had contacted 2 weeks early in the same month changed their pricing and jacked it up on me telling me that demand went up. I followed up with San Francisco Toyota and Sabrina and Tani kept the same quote which was still the best quote I had received. I followed up with them and met them in person I had a rental car they kept their word on their price and they were extremely pleasant to deal with. Tani took me to return the rental car and shared with me his personal experience with a close relatives passing when I mentioned what i was dealing with and he was very supportive and understanding. It wasnt just a car deal, it was a great human experience with people that care that arent out to rob you for you money and keep their word. I was so impressed that I had promised them a good review and more than 2 years later I am giving this review because of the impact they had. I have their magnet on my fridge even though it for the 2013 calendar year and everytime I look at it I remind myself that i have to get around to doing that review because I promised and because they made my life easier during one of the most difficult times of my life. I am thankful to God for putting them in my path and in case youre curious, I am also thankful to mention that my father lived till September of 2012. Recently San Francisco Toyota contacted me to purchase my Sienna back, but we moved back to the east coast earlier this year. If I buy another Toyota, I might still consider purchasing from them and shipping it just because of that great experience. Tani and Sabrina, thank you both for all of your help and support and for giving me a good deal and for keeping your word.

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Name: R** G*******
Date: 2014-01-27 21:58:56
Rating: 5
Comment: Easy, breezy and great experience with SF Toyota. Michael Dang was very professional, knowledgeable and friendly! He even gave me a ride to bart.Bobby in finance was friendly and helpful too! I would totally recommend SF Toyota to anyone for a great experience! Thank you Michael!-Rey Gregorio

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Name: G** A**
Date: 2014-01-02 12:32:14
Rating: 3
Comment: Decent inventory on used cars. dont like their no haggle pricing policy. used cars can be overpriced.

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Name: w*******
Date: 2014-01-02 02:11:22
Rating: 5
Comment: I had a great experience with SF Toyota. I when to 3 different Toyota dealer before, I purchase my Corolla at SF Toyota with a great price. The sales Steven Kwan is most friendly and helpful sales person from the other 3 Dealer I when to. He totally under what I need. I will definitely go back to SF Toyota for next vehicle purchase.Thanks Steven.

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Name: M*** C**** L*******
Date: 2013-12-17 19:07:35
Rating: 5
Comment: I had a great experience buying a 2013 Toyota Prius c at San Francisco Toyota. I was pretty upset, because my 11-year-old car had been hit and so badly damaged that the insurance company declared it a total loss. As a result, I was under pressure to find a new car fast. Alex Tsan was extremely professional and very helpful in my search. He went the extra mile, driving the Prius to my home, only to find it was difficult to park in my tiny garage. Back to SF Toyota to pick up the Prius c, which fit my garage nicely. I would highly recommend San Francisco Toyota and Alex Tsan to anyone looking for a Toyota.

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Name: M**** B*******
Date: 2013-12-10 19:48:20
Rating: 5
Comment: Everything about my experience was great! Thank you, Jonathan Chan, for amazing customer service! I got great service, a great price and the purchase was so smooth and quicker than I thought it would be.

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Name: C*** I****
Date: 2013-11-27 00:31:20
Rating: 5
Comment: My girlfriends 19 year old car was stolen. It was time to get a new one. We created a list of the cars we thought she might like. We were interested in the Prius c and a couple of Scion models. We visited SF Toyota to check out these vehicles. Stephen Prasompetch helped us with the test drive. He stayed well past the dealers closing hour to allow us to drive each of the models we were considering.When the dust settled we decided on a Prius c. We decided to purchase the car from Stephen because we had such a positive experience working with him. Of course he wanted our business but there was absolutely no pressure to buy. He was simply there to assist us with the process (which he did magnificently).Stephen did a great job prepping the car for us. He personally detailed the car to make sure it was in pristine condition upon delivery. He did a great job configuring the technology package for us and showed us how to use it.I highly recommend that you visit Stephen if you are considering buying a Toyota.

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Name: D**** B*******
Date: 2013-11-18 19:04:56
Rating: 5
Comment: I worked with a few different people but mostly Kanish Lal, and the whole experience at SF Toyota was easy and positive. Felt like I was getting a great deal, with very good customer service. The team stayed late and worked quickly to accommodate my schedule, were very friendly and professional, but best of all I got the best deal compared with other dealers in the Bay Area on my car. They made it very easy to go home happy.

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Name: K******* M*****
Date: 2013-10-29 18:40:10
Rating: 5
Comment: I wanted to buy a Prius but needed some hand holding to get me comfortable with my purchase, the options, is it best for me etc. I went to the Toyota on Van Ness and it wasnt a very good experience. I had to wait for anyone to talk to me and when I did talk to them they just gave me a print out of a what a new car would cost. Not helpful. I decided to go to other car manufactures and explore other hybrid brands. I went to 3 other places but my mind kept coming back to the Prius. Avoiding the Van Ness location I went to the dealer on Geary. And they were great there. All of them. Alex Tsan was AWESOME and really went out of his way while not being pushy. and I bought a Prius which i am very happy about. so THANK YOU!

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Name: M
Date: 2013-10-29 00:31:24
Rating: 5
Comment: Not to be disappointed, purchasing our third vehicle from SF Toyota couldnt have been any more trouble free! William Lui treated us with the same focused concern he has shown in the past. Even with our indecision on what vehicle to purchase this time, William ran the numbers for them using two model years and various options. We were treated to touring the off site warehouse to locate a proposed vehicle and to our delight we found one that exceeded our expectation. A quick vehicle prep and a fast paperwork handled by Milly Hu, we were on our way home that afternoon. Thank you SF Toyota for the courtesy and patience that makes us return.

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Name: T***** M**
Date: 2013-10-27 03:44:56
Rating: 5
Comment: Had a great, relaxing time buying a new Prius C at san francisco toyota. Benny was very easy to deal with and they didnt use any pressure tactics trying to sell me extra coverage. Thanks guys.

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Name: D***** M********
Date: 2013-10-21 15:53:00
Rating: 5
Comment: We live in the East Bay but drove to SF because they offered us the best price on the car we wanted (also spoke/emailed Oakland, Marin, and Richmond). When we arrived we met with Chris Brunson. He was very friendly, extremely professional and courteous. He took us on a test drive and answered all questions. Even though we knew we were ready to purchase, we never felt any pressure to buy at all. Chris has continued to contact us to make sure we are still happy (which we are!) and we would not hesitate to recommend him.

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Name: G*** S******
Date: 2013-10-11 15:29:51
Rating: 5
Comment: Ive purchased two vehicles in the last year at SF Toyota, and have had exceptional experiences both times. This last purchase was a 2013 Rav4. We went in and discussed what we were looking for with salesperson Larry Lim and he indicated he could get a couple vehicles that fit our descriptions in for us to test drive. We went back in a couple days and he had the vehicles there ready for us to examine. We test drove and decided upon which one we wanted. Larry got the vehicle prepped and ready for us to pick up the next morning, as well as having the paperwork ready to go then too. He spent an hour going over the vehicle accessories with us before we drove it home. Larry was very accommodating and knowledgeable. We were extremely pleased.

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Name: M* C***
Date: 2013-10-10 14:04:12
Rating: 5
Comment: I have been a repeat customer of the Toyota Service Department for many years, and have been very pleased with my experience there - in particular with Eric Durazo. I was driving a Sienna van for 10 years, and our family had literally driven the van into the ground. I was in a rush to replace my dead/dying vehicle and immediately got in touch with Ryan Askew to see what kind of deal he could offer me for a trade-in on my old road warrior, as well as a hurry-up deal on a new Highlander. Within two hours, I had test-driven a Highlander, negotiated a very good deal, and was extremely satisfied and happy with the whole process! Im not the kind of person who considers car shopping and buying fun, but my experience with everyone at San Francisco Toyota made my experience pleasant and profitable.

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Name: Z****
Date: 2013-10-02 14:57:24
Rating: 5
Comment: Coming to an agreed upon price was not difficult. Feel like we got a great deal. Staff was very attentive and followup after the car was bought has been great. Would recommend to other folks.

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Name: m* m****
Date: 2013-09-22 20:48:22
Rating: 4
Comment: Servvice dept. makes taking care of my 4runner super easy.Thank you Toyota :)

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Name: X****** F***
Date: 2013-09-16 00:04:27
Rating: 5
Comment: On Sep 1st, I went to San Francisco Toyota showroom located on Geary and 2nd Avenue to purchase a Toyota Camry. It was a wonderful experience. Damien Fukushima helped me to get a reasonable price and everything goes smooth. Damien Fukushima was very nice and helpful.

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Name: P***** K*****
Date: 2013-08-28 18:35:00
Rating: 5
Comment: This was my second Prius purchase from SF Toyota. It continued to be a very easy, pleasant experience. Mitchell Pulver was professional, attentive, and not overbearing. I agree the full tank of gas was a nice plus. I will stick with SF Toyota. I also always have had all my servicing and what minimal repairs were needed on my previous Prius done through the dealership service sites. I will continue to do that with my 2013 Prius.

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Name: E*** H***
Date: 2013-08-26 16:17:51
Rating: 5
Comment: Mitchell and the Van Ness Ave crew were gracious and helpful in getting me the Highlander features that I wanted at a fair price. I also received a fair price on my trade in. The experience was comfortable and in sharp contrast to my experiences with other local dealerships. Service was awesome!

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Name: T** T****
Date: 2013-08-15 02:27:45
Rating: 5
Comment: A very nice experience. Sabrina coordinated a time for the car to be brought to my house for a test drive so my wife who is pregnant could also see and drive the car. The negotiations were smooth and I was given a thorough Prius tutorial and full tank of gas. I couldnt be happier.

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Name: S******
Date: 2013-07-30 09:26:55
Rating: 5
Comment: I was in the market for a new car. Mitchell Pulver was a major help at the dealership. This was an excellent buying experience for my first car!

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Name: T** G*****
Date: 2013-07-29 02:39:07
Rating: 5
Comment: San Francisco Toyota made buying a Prius a wonderful experience. Mitch Pulver was patient as he explained the features of the car, the differences between the various Prius models, and what customers think about the Prius. He took the time to answer all of our questions and really demonstrate the great features of the car, without making any hard sell. Both Mitch and Mike La, the Sales Manager, provided us with quotes in the exact format we requested and in a way that was friendly and, importantly, transparent. When we left the dealership, they were friendly and encouraged us to shop around. When we returned the next day, they created the right deal for us. Overall, this was the easiest, most pleasant car buying experience Ive ever had and as a result, Ill happily return to San Francisco Toyota and recommend them to anyone in the market for a new vehicle.

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Name: P**** B*******
Date: 2013-07-10 17:00:13
Rating: 5
Comment: We came to San Francisco from the Central Valley to purchase a new Toyota. Everyone at the dealership treated us like family. We met Melissa Chiu in the showroom and she went with us test driving two different models, explaining all about each car. She was very knowledgeable, professional and friendly. We decided on the 2013 Toyota Camry SE, but they didnt have the color we wanted. No problem! Gil Wever got on the phone and located just what we wanted from another dealer. We went to lunch and when we returned the new car was on the lot and we got the paperwork done. We decided we wanted a couple of accessories added and Melissa arranged to get them installed the next day. We returned two days later on Bart and Byron Wong picked us up at the Bart station and whisked us to the dealership. Our car was all ready for us and we headed home very pleased. An excellent experience! It couldnt have been better!

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Name: E R
Date: 2013-07-02 01:10:18
Rating: 5
Comment: Was in the market for a new 2013 Camry and the misses and I were satisfied with buying from Larry Lim at San Francisco Toyota on Geary St. Overall, he was respectful, patient, offered the best deal and ensured attentive customer service throughout the buying process.To sum up our buying experience, we shopped at several dealers including Roseville, Vallejo, various Bay Area dealers including one in Southern California. After working with several sales people at these locations, Larry stood out from the others for his straightforwardness, and attention to the customers needs without being overly pushy on the sale.In the end, we were willing to pay over our asking price and best offer from another dealership because of our relationship with Larry Lim and San Francisco Toyota (Geary St + Van Ness St.)In the end he still gave us the best price in the market, and ensured the new vehicle was prepped, waxed, and ready for us upon pickup.We highly recommend seeking out Larry’s services when in the Market for a new Toyota.Tips: Know the market prices and be fair with your asking price.Spend time shopping other dealers.Utilize current rebates, promotions, etc offered by the dealer to help bring down costs.

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Name: W****** O****
Date: 2013-06-30 17:48:45
Rating: 5
Comment: My most enjoyable car purchasing experience!Damien Fukushima excels in customer service and product/price knowledge.I have referred, and will continue to do so, 2 friends who have already purchased cars from Damien.Best pricing in the Bay Area.

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Name: M**** V****
Date: 2013-06-27 02:55:11
Rating: 5
Comment: Very friendly, very professional, very helpful, and compatible price. This is the second cars I bought at this dealer and the third one from Micheal Dang, the Toyota Saleman.Last but not least, the facility is so nice, I feel very comfortable.Thank to Michael Dang and SF Toyota. Im happy driving my Hybrid Camry. Look forward to see you again when I have chance.

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Name: A***** C***
Date: 2013-06-09 21:30:02
Rating: 5
Comment: As this was to be my first automobile purchase, I did an extensive amount of personal research and some soul searching before I decided. I do not have money to throw around and wanted to be sure to get a good deal, but I also did not want a vehicle I would regret buying. I heard great things about Toyota and especially the hybrid Prius model. I did some online research on the fuel economy and safety features of the Prius and found I could afford the Prius C. Next I looked at the creature comforts: seats, navigation, audio, moonroof, power amenities, etc. When I felt ready, I reviewed the Toyota official website to find Sammy Lee. I emailed Sammy, and he responded right away. That showed his enthusiasm to help me. I met him to see Prius C models and test drove a C 3. Sammy explained the difference between C 3 and C 4 which helped me decide on the C 4. His patience with all my questions made the sales experience easy and relaxing. Sammy even laughed at my jokes, which is always a plus in my book. After deciding on the vehicle, Sammy helped me decide on financing. I asked him to calculate how much the total cost of the vehicle would be if i paid cash or financed for 60 months. Once again his patience made the process pain free. I now have my first automobile, and it is economic, safe and fun. My experience with Sammy and his dealership was pleasant and rewarding. I would highly recommend Sammy and his dealership to anyone who wants a great car at a great price.

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Name: T**** A****
Date: 2013-06-09 03:00:20
Rating: 5
Comment: Working with Chris at SF Toyota was the best experience I have ever had buying a car. I would rate SF Toyota as the Virgin America of dealerships....and I love my Prius!

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Name: B*** L**
Date: 2013-06-06 15:04:01
Rating: 5
Comment: I visited several different dealerships and the customer service at San Francisco Toyota was EXCELLENT. Everyone was friendly and professional and Alan Lac took very good care of us. We purchased a Prius V and got a great deal!Thanks Alan!

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Name: M*** L**
Date: 2013-06-05 16:46:25
Rating: 5
Comment: My son studies in University of Illinois. He told me he needs car for errands and work in the doctors office. I have a 2006 Honda pilot and is capable to tackle the weather over there. However, I have a second thought due to the size and also my wife concerns that. It is a big rig. So I started to look into this 2013 RAV4. It seems the size is right and perfect for the my son; the first time driver. So I sent in my quote request to SF Toyota. And Larry Lim was the person responded my quote. He is so friendly and talked me into for a test drive of the new RAV4. I went with my wife. I was impressed of the car. He took his time to explain the detail features and options of the car. I told him my son likes the Grey Color and black interior. He said no problem he can get me the car. Next day he told me he got the car for me. He also gave me the price that I want. I was very surprised. So in the end I traded in my Honda pilot for the new 2013 RAV4. I am very happy. I highly recommend Larry Lim if you are in a need for a new car. Please contact Larry Lim you will enjoy working wiht him like I did.Mike Lee

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Name: L*** C***
Date: 2013-05-12 08:30:59
Rating: 5
Comment: I had a great experience purchasing my first car at San Francisco Toyota. Tani Tritasavit was very personable and cared about finding the right car for me. He identified exactly what I was looking for to replace my old one, which led me to buy a level 2 Prius C. I am very happy with its excellent mileage, size for parking and the price that we got it for. The overall experience was very stress-free and efficient. I actually look forward to service appointments and meeting with the staff again in the future!

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Name: C**** Y**
Date: 2013-05-12 06:48:51
Rating: 5
Comment: I had the pleasure of working with Sammy Lee and Jim Park in purchasing my Tacoma. They made it easy to do business and were very responsive to my needs in purchasing a vehicle. I highly recommend that if you are in the market for a new Toyota, dont hesitate to give Sammy a call at SF Toyota.

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Name: D****** H****
Date: 2013-03-28 22:11:57
Rating: 5
Comment: Jake Lake helped me with my purchase of a new Toyota. He answered my questions and helped me focus to make the decisions that were needed. I appreciate that he got to know me well enough to do this, without being at all smarmy or high pressure. He also was not rushing me. I was at ease with him throughout the entire process. If you are looking for a car at this dealership, you would be lucky to be helped by Jake Lake.

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Name: I**** H*****
Date: 2013-03-28 15:10:09
Rating: 5
Comment: Stephen Prasompetch made our purchasing a new car (Prius) the least stressful car purchase weve ever made. He listened to our needs, suggested things to think about and when it came to making a decision, he didnt pressure us one way or the other. He was very knowledgeable about the various vehicles. We wanted a specific color and this dealer went out of their way to ensure us that we had that color of car!Their facilities reflected the high degree of professionalism this place represents. The financial person was very personal, answered questions truthfully and everything he said was correct.Dont hesitate about going to this dealer, and asking for Stephen!

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Name: N******* F****
Date: 2013-03-25 03:39:48
Rating: 5
Comment: I was in the market for a new Prius C, and had contact various Bay Area dealers via email. Melissa wrote me back right away, and then again was first in responding to my questions. When I went in to test drive the car, Melissa was not there, but Tani took care of me. He was very professional and was very no pressure. He helped me get a great price and also did not charge me extra when the the color i wanted wasnt in stock and they had to drive it from the North Bay. Other dealers I was communicating with were giving me higher prices for getting the habanero color I really wanted, vs. what they had in stock. Overall an awesome experience. I got the exact car I wanted, I felt respected and in a friendly environment and I feel like I got a great price. You can beat that! oh, and when i couldnt get a ride from my friend at the time I was expecting to get over there to pick up the car, Tani came right away to pick me up!

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Name: M*** F*****
Date: 2013-03-24 00:21:55
Rating: 5
Comment: Parts and Service Director Igor honors warranty work turned down by dealers in theSan Jose, CA area.This dealership always provides exemplary service and quality of work including body work by LoFrano and Sons.

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Name: P*** C*******
Date: 2013-03-20 22:36:56
Rating: 5
Comment: When my wife and I decided to finally trade our old car for a new one we took our time and visited several dealerships-In the end we came back to the San Francisco Toyota on Geary Blvd where on every visit we were treated with care and respect by Stephen Prasompetch, one of their sales consultants-During the two week process of going thru various test drives, he was patient and knowledgeable, and made the process of acquiring our new Prius V just about painless- Thank you again Stephen for the time spent in showing us the ins and outs of our new car-

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Name: P*** M*******
Date: 2013-02-26 03:50:13
Rating: 5
Comment: Excellent customer service - truly a hassle-free experience. I had spent a number of weeks researching dealers for a new Prius Plug-in. I calculated what the likely purchase price from the manufacturer was and started negotiating. Tani at SF Toyota contacted me and stated that they could meet my price via email. Not a single other dealer was within $1,000. I walked in, ran through the paperwork and left with my new car. Excellent experience! Thank you, Tani and San Francisco Toyota!

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Name: J**** M*******
Date: 2013-01-22 17:40:40
Rating: 5
Comment: Kudos to Larry Lim who assisted us in buying our new Prius 3. We felt that we drove the buying process (no pun intended) and that the information Larry provided us on our first visit facilitated a better financial outcome for us. Hes been available post-purchase to assist us in learning about our new car, with which we are THRILLED.

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Name: M****** E*********
Date: 2013-01-07 06:27:32
Rating: 5
Comment: This was for me an unexpectedly pleasant experience in buying a used car last weekend.I arranged by phone with Sales Consultant Ryan Dong to evaluate a couple of cars I was considering for purchase that I found on-line. When I left home Saturday morning, I did not expect to actually purchase the car that day. Frankly, I was not looking forward to dealing with a dealership and had preferred to purchase from a private party. But I had been unable to find the car I wanted and so resigned myself to what I feared would be a high pressure and potentially deceptive sales pitch.I was pleasantly surprised to find just the opposite. Ryan was helpful, well informed, and low key. He listened to what I wanted and tried to be helpful. I didnt buy the car I came to see but instead another of the same make, model and year but with fewer miles and Toyota certification. It cost more but he provided sufficient information to convince me that it was worth extra money. I never felt any pressure to make a hurried decision or to make an impulse purchase.I am delighted with the car and with the sales experience and commend Ryan for his professionalism and assistance. His business card says he is a Sales Consultant. "Consultant" is an apt description.

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Name: L*** F*****
Date: 2012-12-17 20:06:19
Rating: 4
Comment: We had a great buying experience with Chris at San Francisco Toyota. I was using the USAA car buying service and they are a USAA certified dealer. We had a negative experience with a nearby dealer (not USAA certified) who said they would honor the USAA price and then refused after wasting 2 hours of our time. Chris was straightforward, honest, friendly and efficient.

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Name: S**** H
Date: 2012-12-16 18:54:15
Rating: 5
Comment: I bought online though USAA - the process was easy and quick. Sam was our salesperson; he was extremely responsive, very easy to talk to, knowledgeable, and made sure that we knew the ins-and-outs of the vehicle before leaving. There was no hard up-sell on any additional features, no haggling, and no pressure of any kind. They respected the fact that I knew what I wanted. The entire process took less than 90 minutes, of which probably 30 minutes was spent inspecting and learning about the car. I bought my first car in 1984, this was hands down the most pleasant car buying experience Ive ever had. I would definitely recommend them, and will definitely consider them first in the future even though they arent the closest dealer to me in the South Bay.

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Name: A* D*****
Date: 2012-12-05 17:06:44
Rating: 5
Comment: I had a great experience dealing with the three gentlemen I listed above. They were knowledgeable and friendly during the whole process. I thought so much of them that I white soxed them all when I picked up the new car. I would definitely recommend SF Toyota to others. I have dealt with the dealership since 2005 when I purchased my 2005 Prius and during all service on the vehicle. Keep up the great work.

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Name: J*** C*******
Date: 2012-11-07 05:38:21
Rating: 5
Comment: My experience of shopping at SF Toyota, working with Ryan Dong, and making a decision to buy a 2012 Toyota Camry was pleasant and positive from start to finish. I never felt pressured and was treated respectfully throughout my visits and endless questions to both Ryan and Jayson. I recommend both of these salesmen and SF Toyota to anyone shopping for a car. Initially I went looking for a good used car but after some information gathering and discussions with Ryan, I saw the value of a new car purchase. Its my first new car EVER and I just love it.

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Name: G**** G*******
Date: 2012-11-06 00:06:50
Rating: 5
Comment: Chris was really helpful helping me decide the best car for me, but then the manager Queenie got me the interest rate I could never imaged! Really appreciate all their help!

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Name: L*** S*** C****
Date: 2012-11-01 04:49:51
Rating: 5
Comment: I bought a Toyota Highlander Hybrid Limited here. Great no-hassle experience.

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Name: K**** L****
Date: 2012-10-30 17:10:45
Rating: 5
Comment: This was my first time buying a new car and they couldnt have made it any easier for me. When I got there they had the vehicle ready for me to look at and test drive. The atmosphere was great and so are the people.

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Name: S***** P*********
Date: 2012-10-13 21:57:06
Rating: 5
Comment: I bought a new rav4 2012 there and also traded-in my old rav 4. Originally i got not a big price for my old car as i expected but guys were ready for a trade-off. And im pretty much happy now with my new rav4 and with the final price i got. Many thanks to Bryon Wong for doing a good job.

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Name: P***** K***
Date: 2012-10-12 19:39:21
Rating: 5
Comment: Ryan was stellar to work with. He was recommended by a good friend so we knew were in good hands and he definitely took care of us. We were in the market for a Sienna and looking for a specific model and he was able to track it down within the day. He gave us a very fair quote off the bat so we didnt have to go back and forth w/ price negotiations which was nice for a change. Hes very punctual w/ phone/email correspondence and follow ups even after you take home the car. We were very pleased with our purchase and working w/ someone w/ friendly disposition was a nice bonus. We would definitely recommend Ryan to our friends should they be in a market for a Toyota.

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Name: A** T***
Date: 2012-10-12 04:14:33
Rating: 5
Comment: In one visit, I went home with a new vehicle! Thanks to Ryan and Sammy for their extraordinary customer service experience at SF Toyota. I didnt think I would close a deal within one day of search but we did and were very satisfied with our purchase. Ryan was very responsive through email and connected us with Sammy on our 1st visit to the dealership. I would definitely recommend friends and families to them on next purchases!

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Name: A***** B******
Date: 2012-09-13 14:28:55
Rating: 5
Comment: Unreal customer service, fair deal, and the best car buying experience I have had to date. I will definitely be returning!

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Name: C******* H**
Date: 2012-09-09 22:51:44
Rating: 5
Comment: I have never bought or even test drove a Toyota until now. I was interested in purchasing a smaller vehicle, since my 10 year old Honda minivan was guzzling a bit too much gas for my liking. And before that vehicle I had a Honda Civic EX. I initially went to the Colma Toyota to narrow down what vehicle I wanted. I wouldve purchase a car there if they were not constantly calling me almost everyday and their salesmen there had no email assigned to them to communicate personally which is my preferred method of communication. I had a friend who bought a Prius C from SF Toyota who stated that there were no sales pressure at all. I went to SF Toyota with my two minor children and believe me, I was nervous since I never bought a car by myself. As soon as I step into their lot, Sales Consultant Chris Brunson, approached me without the oozing of used car salesman, and asked if he could help me. I told him that I was thinking about a Prius or a Camry Hybrid. Immediately he asked if I wanted to test drive the cars to determine which one I like. He was patiently answering all my questions. At the end I thanked him and told him that I need to take it all in and figure out which car I preferred. There was absolutely no pressure from him to buy their car or rushed me to make a decision. I told him that it is refreshing not to feel pressured and he said he believed that it is his job to educate the consumer as best as he can and let the consumer decide on their own since it is a big purchase. I ended up with a Prius2 with 0% interest for 3 years and I LOVE it. I bought the car at the end of August and it was one of their vehicle on sale. Do your homework on pricing first if you want the best deal possible.

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Name: A** M*****
Date: 2012-09-06 00:14:48
Rating: 5
Comment: I recently bought a 2012 Yaris from Chris Brunson at SF Toyota. It was pretty much a done deal before I even walked in because Id been driving a rental Yaris and it was perfect for me. I walked in the showroom and within a couple minutes was talking to Chris, telling him I could drive anywhere to get the best deal on my car and that I thought the car buying process was shady. He was great. Said that with the internet there was so much more transparency about pricing compared to when I last purchased a car 10 years ago and that they would provide me with websites to confirm fair pricing. I checked in with my brother who has sold new cars and he agreed with what Chris said about pricing. When I met with Chris to sort out the final price I really appreciated his understanding of my dislike of non firm pricing, explaining how Scion has what is called True Pricing. I really felt like he was up-front and honest in our dealings. And, when I discovered that my BRAND NEW CAR was scratched by my friends dog the body shop guy buffed it out right then in 5 minutes!!! Very easy service, loved that. I have passed Chriss name on to a friend because I want her auto shopping experience to be as comfortable as mine was.

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Name: M*** F***
Date: 2012-08-05 14:51:28
Rating: 5
Comment: After two years of trying to convince my wife that a Sienna would be the best next vehicle for our family, we ended up having a third kid and thus ended up at our neighborhood Toyota dealer.This wasnt by coincidence though - we looked extensively online at dealerships throughout the state and found that SF Toyota had consistent positive reviews on service and price so we thought why not go local.I called in and made my first introduction to Andre Norman Jr. A very knowledgeable and responsive guy who accommodated our crazy new schedule. We scheduled our test drive which was so thorough that we even got a chance to see if the Sienna would fit into our garage (it does :). Andre walked my wife through pretty much every detail on the car as she needed some final convincing and sure enough Toyota has thought of just about everything a family could need.We ended up mulling the deal over a long weekend and pretty much handled all of our negotiations via text messages which lessened any of the tension that can happen between sales and buyer. The deal that we landed on equaled any other that we were able to find across the state making us glad that we did decide to go local with our business.At every step of the way Andre was thorough in his response and quick to reply. Weve now had the vehicle for a couple of weeks and Andre continues to check-in to make sure that we are completely satisfied.By far the best car shopping experience weve ever had!

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Name: S*** L**
Date: 2012-07-21 21:46:09
Rating: 5
Comment: I just bought a Toyota Sienna LE from this dealership over the July 4th weekend, and I have experienced a wonderful hospitality and patience from the dealer and the staff, Mr. Victor Kim. This is the third new car I ever own in my life. I was previously a Honda owner for both the Honda Accord and Honda Odyssey before I finally decided to go with Toyota Sienna van at this dealership. Typically, I would classify myself as a somewhat difficult customer, because I always wanted to test out the product thoroughly before I make the final purchase. Mr. Kim was very patient. He answered everyone of my questions with kindness, even the stupid one. When it was time for him to hand over the vehicle to me, he enthusiatically went through every inspection of the vehicle to my satisfaction. He taught me the basic operation of the vehicle and the expectations that go along with it. He assisted me in programming the blue tooth communication for my cell phone. He did the follow up, scheduling my next auto service appointment.The only deficit I can find is the waiting time was long. It takes almost 2 hours to do the paperwork, to wait for the available cashier. But the courtesy was outstanding. The beverages like coffee, tea is mediocre, standard, nothing fancy. I expected more from in this area, but it is okay for me. I was here to shop for the car, not the beverages. Also, the trade-in value for my car is a little low. But what do you expect? Car dealer always offered the bottom price. It is best if you can sell the old car on your own. Too bad, I am too lazy and dont want to spend the time.But the bargain was great. I was able to get the Sienna Van for much less than the MSRP, even below the average pay from other customer survey. It was a red-tag one that the dealer want to clear it from the lot. I paid $26,588.00 for the Sienna LE 3.5L 8 Passenger (with only standard equipment; with only a few optional accessories). I believe it is a good deal, unless someone is kind enough to tell me otherwise. The dealer was kind enough to throw in the 2 year free Toyota Care for maintenance service, and the 2 year roadside assistance service.I now enjoyed driving the vehicle. It is running great. I like the color white, but the one I got is black, and it is the only red-tag left. I love the interior. I am thinking of getting the crossbar rack and the cargo box for my next trip to Southern California in August.Well see..God bless...sl

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Name: J*** B*****
Date: 2012-07-20 18:42:18
Rating: 5
Comment: Jonathan Chan was very professional to work with. I will make sure to work with Jonathan when my wife needs a new Toyota. Excellent service.

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Name: T S
Date: 2012-07-20 17:21:59
Rating: 5
Comment: Ive purchased and leased more than 8 vehicles from various dealerships throughout Northern California. The process at SF Toyota and service you get from the friendly staff here is incredible.Buying or leasing a vehicle can be stressful and daunting. The people at SF Toyota make it as pleasant an experience you can have despite the fact that its a massive purchase. Id recommend this dealership to anyone interested in looking at a Toyota, even if youre not from the area.The pricing is fair, honest, and competitive. Buying or leasing from here is win-win for the buyer and the dealership.My sales rep: Tani TrivisatMy Finance rep: Donald Hong