Santa Barbara Chrysler Dodge Jeep Ram Fiat

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Name: M****** A*********
Date: 2024-05-21 02:58:23
Rating: 5
Comment: I had an overall positive experience here. Santiago and the leadership team took great care of my son and I. I ended up purchasing a used Ram. I would definitely go back or refer others.

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Name: S** B******
Date: 2024-05-08 23:44:56
Rating: 1
Comment: It’s very astonishing how one employee has so many negative reviews while working at this dealer. Abel Aguilar is by far the worst person I have ever had to deal with it. Not only is he unprofessional, he is extremely rude and inconsiderate. With expectations of having courteous, trustworthy, and honest people working at your local Ram dealership this place is the complete opposite.

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Name: S**** M******
Date: 2024-04-23 17:14:59
Rating: 5
Comment: LBought a used Lexus 350 a month ago. Had the the best service and care. ;;Everything that was told to me about the car was honest and fullfilled all my expectations. I would highly recommend buying a new or used car form this dealership.

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Name: J******* W*****
Date: 2024-04-21 01:34:52
Rating: 5
Comment: My wife and I had a great experience buying a Jeep Grand Cherokee. Our sales person Matt Scarpaci was very informed and helped us pick out the perfect vehicle for our needs and budget. No pressure just presence. Stephania in finance was fabulous to work with as well making a dry experience really fun. Lastly, they have lots of inventory to see what you really want which wasn’t the case at other competitive car dealers. Thanks again, Matt!

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Name: B***** H***
Date: 2024-04-12 22:11:16
Rating: 1
Comment: Im only basing this on phone and internet service interaction. Impossible to get answer on cost of their services. I dont have an opinion on the work they do. Could be great.

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Name: Y***** S*****
Date: 2024-02-12 22:19:44
Rating: 5
Comment: Highly recommended dealership. Smoothest car buying experience ever! My Sales Consultant Angelica treated me with respect and made my purchase hassle free! Couldn’t be happier with my new Jeep Cherokee!

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Name: J**** D******
Date: 2024-02-07 18:59:13
Rating: 1
Comment: Multiple offenses with the service department.1.) I had a chip in my windshield, was told it would be taken care of same day (Friday.) The day went by and no phone call from Abel -manager. I made it back there 5 mins prior to close to confront. The repair guy wont be in now until Monday. So theyll let your vehicle sit all weekend with no consideration or communication.I found an alternate solution, contacted an independent mobile repair guy, was fixed in an hour.2.) The battery died in my 2019 Ram Promaster. Before towing it in I spoke with Clay -Service Rep. He quoted me 4 to 5 days to complete diagnostics/replacement. The diagnostic was $200 at that time. It was found to have been bad, not maintaining volts so it was replaced and completed by next day. $566 was the total altogether..6 months later their new battery failed to start my vehicle after sitting while on a 7 day vacation. I had it jumped and drove it to the dealership to see whats up. David the department manager told me there would be another $240 (its more now) to diagnose the battery. I clarified that, if their test found it was bad that I would still be charged!?!? Was confirmed yes on the charge, but the battery is warrantied for parts and labor. So I thought how much could a new battery be its gotta be around the price what Im being charged for a diagnostic..I went to AutoZone, they did a free test and it failed the cold crank amperage. By the way, a top end battery costs about what the dealership diagnostic is and they install for free and in about a half hour.I brought this info back to the dealership. Now David says hell do a free test and if it fails theyll replace. It failed me at the airport, it failed at AutoZone thats enough fails for me and I dont want another battery from them because I wont trust it. Waste of time, waste of money. Going back to AutoZone for a new battery.3.) There is a recall.. this is the info I received from the FCA Recall Team.The transmission on your vehicle may not allow the park pawl to fully engage the park gear due to debris interference. A partially engaged park pawl may lead to a vehicle roll away increasing the likelihood of a vehicle crash without prior warning and/or injury to those in or around the vehicle. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will update the Powertrain Control Module (PCM) calibration software, and replace components within the transmission, or inspect, and if necessary, replace the transmission.I spoke with David again, after he looked into what they needed to do on their end he said they didnt have the components but would have them the following week so thats when I set an appointment for.When I got there I spoke with Abel who told me they needed 2 & 1/2 hrs to update the software and thats all theyre going to do. He said thats all theyve been doing on other vehicles associated with this recall. What about the and replace components within the transmission, or inspect, and if necessary, replace the transmission per the FCA.I sure hope there arent a bunch of roll-aways happening out there because of their lack of thoroughness.Done here, going to Ventura.

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Name: S***** H**
Date: 2024-02-03 01:16:25
Rating: 5
Comment: Great experience with them

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Name: P**** M*****
Date: 2024-01-31 05:28:54
Rating: 5
Comment: Sales staff are great - I worked with Santiago, CJ and Stefania who were reasonable, attentive and made the process easy and fun.

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Name: T** M*****
Date: 2024-01-27 17:41:18
Rating: 5
Comment: Awesome staff makes purchasing a positive experience.Staff is outstanding. AAAA+

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Name: D***** D********
Date: 2024-01-12 00:47:24
Rating: 1
Comment: Sold me the biggest pos i have ever seen the service department did not inspect a single thing before putting it on the lot bought the car 4 months ago and have been finding out a bunch of major flaws. the headlight bulb cover was not secured and water got in and damaged the modules $500 part itself and the car had a bent wheel causing vibrations at 70 mph and the car misfiring 2 hours after pulling it off the lot as well as the blower motor shutting off intermittently. called them and they only wanted to offer to pay for half the cost on top of driving 4 hours to their service department would not recomend at all if their was a way to give a zero star i would

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Name: E******** A******
Date: 2023-12-29 07:59:20
Rating: 5
Comment: Highly recommended Team CDJR of Santa Barbara. I purchased my Brand-new Ram Truck 1500 Limited months ago. Thanks to my Sales Consultant Angelica the whole sales process was smooth I am happy with my new Truck.

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Name: J***** B*****
Date: 2023-12-19 17:59:04
Rating: 1
Comment: WARNING TO ALL DODGE/JEEP/RAM CAR OWNERS: AVOID bringing your vehicle here! My 2017 Dodge Challenger Hellcat was stolen while in their possession. I entrusted them with my car for service and dropped it off with Service Manager Abel at 300 Hitchcock Way, Santa Barbara, CA on 11/17/23.On 11/18 I received a call that my car was ready. I arrived and paid for the service, but shockingly, my car was missing! Abel admitted they couldnt locate it and suspected theft. After filing a police report, I learned the service technician left my car unattended at a car wash station with keys inside, part of their process according to Abel. A thief took advantage, parked alongside, and drove off, all captured on dealership surveillance. Note, my car was missing for a full day!On 11/19 the nightmare continued when the police located my car in Oxnard, CA, after a high-speed chase and crash! Thieves added 210 miles, went off-road, and damaged my vehicle exceeding $15,000. I paid to retrieve my car from the tow yard, and had it towed to Crown Dodge in Ventura, CA, as I no longer trust the Santa Barbara Dodge Dealership.Its now a month later, and repairs will take another month. Shockingly, the Santa Barbara dealership refuses to take responsibility. If youre a Dodge owner in Santa Barbara, avoid the risk—drive 30 minutes to Ventura, where they prioritize security and customer service. This dealerships negligence is unacceptable, putting your valuable assets at risk.

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Name: C**** C*******
Date: 2023-11-29 21:16:12
Rating: 1
Comment: Run dont walk from this dealership. Saw an ad on Car Gurus with a used Jeep Wrangler Unlimited that we were interested in. We contacted the dealership and Adam Bensalah returned the email and said the car was still available. We made an appointment to drive from Thousand Oaks to Santa Barbara the next day. That would be Monday, November 6, 2023. Adam met us out front and showed us the Jeep. Pretty much what we wanted, but the trailer hitch that showed in the online photos was missing. I asked about that, and Adam said the prior owner had come back and took the hitch off. I said I need a hitch...he said he would see what he could do. We agreed to move forward to purchase the Jeep and work on a trade in for my Chevy Silverado. The back and forth went on, but the figures were always about $4,000 more than I figured. Adam finally admitted that he was including a $4,000 warranty. We took that out. Asked him again about the hitch and he said they discounted the price of the car. I checked later and the price we paid was the same as the Car Guru price. We made the deal and started on our way home. Turns out there was no gas in the car and the check engine light came on. We called Adam from the car and he said to bring it in the next day for repair. I decided to take it to our local Jeep dealer thinking it would be covered under warranty, and I would not have to drive back to Sanat Barbara and wait all day. Not so. Turns out the last service at the selling dealership had not attached two critical hoses to the air filter box. Cost me $210. This was verified by the Carfax history.So, Im out a trailer hitch, $210 for the vehicle repair and a tank of gas. What dealer does not fill up the tank to a new customer.At this point I emailed CJ (sales manager) (11/13/2023) to see when we could talk...no response. Emailed him again on 11/14/2023 with my specific concerns...no response. E mailed his again on 11/21/2023...No response.Hence the bad review. Misleading advertising, Shady sales practices, no response with after the sale questions.Chris Cordeiro

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Name: k**** s*******
Date: 2023-11-06 20:01:25
Rating: 5
Comment: What a Team! Highly recommend!!!

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Name: T*** H******
Date: 2023-11-06 03:30:59
Rating: 5
Comment: Excellent Experience, knowledgeable team and the salesperson Veronica was unparalleled in her expertise and knowledge. Definitely an asset to the dealership. It was expedient and seamless.

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Name: S**** S
Date: 2023-11-03 13:02:14
Rating: 1
Comment: Recently brought my jeep for a problem with my stereos screen. The gentleman upfront for service believe his name was Ben, was unhelpful and rude. He has very little knowledge of what hes talking about but that doesnt stop him from trying to misinform you. Thats probably why hes answering phones and not a mechanic. In the end i received a lot wrong information and no real help. Waste of $200.

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Name: J**** P**** E*****
Date: 2023-10-24 21:15:55
Rating: 1
Comment: Im a 2005 Jeep owner. Took my car there for a service (engine light on) on a Friday, they kept it the whole weekend, and on Monday told me that the only solution was spending $5.5k replacing the whole engine but it wasnt really worth it considering it was an old car, -which I agree on that- and that I should get rid of it ASAP. Been offered the possibility of trading it in and getting another one from them which wouldve resulted in a great business for them.I got a second opinion from a trustworthy mechanic.So its Tuesday, turns out the cars repaired within an hour, working just fine. They had to replace a small thing and refill the engine oil. SB CDJRF didnt even find that the engine oil was leaking/drying out somehow and didnt even wanna try to keep track of the problem. I paid $210 to just know what was going on.For the same price in the second place I got the same diagnosis and also a solution done and rescheduled to keep track of the problem after some miles driven.SB CDJRF wont care much unless you wanna buy a car from them.Now theyll probably reply down here saying how sorry they are when they really arent.You should treat your clients better, especially when you are Jeep dealers too. People think its the best/first option to bring their car there for a service when they own one of the CDJRFs.

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Name: M****** H******
Date: 2023-10-07 18:28:37
Rating: 1
Comment: NEVER bring your car here for service. I have been bringing my car here for years for routine maintenance and the occasional issue when they arose. In the past I always felt comfortable and informed. This last time I had an issue I brought my car in, tagged in some additional services that my car was due for, and $1K later I was called and told more needed to be done still to diagnose the issue I had first brought it in for. As I was asking questions to the service agent I was given a run-around response, no clear indication of why or what needed to be done, and when I was talking started to hear LAUGHTER in the background. The service agent cut me off and clearly wasn’t listening, and the interaction made me uncomfortable because clearly I was being mocked on the other end of the line. I asked instead to pick up my car that day. I paid my $1K ($250 or so of which was to diagnose the actual issue that was never diagnosed) and called the manager immediately. I relayed my concern and he assured me he would follow up and call me back. I never received a return call. I do not feel safe as a woman here and will never be returning. Another shop took me in and less than a half day later/ $100 my issue was solved.

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Name: B**** W***
Date: 2023-09-26 23:02:02
Rating: 2
Comment: Friendly, inviting and impressive showrooms . Wanted to support local business and found that aspect disappointing . The latest in a series of incidents was the discovery that bolts were left off from the air filter and sold to me in this condition. Definitely feel very disappointed and would not recommend to friends or family

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Name: Q****** S****
Date: 2023-09-13 17:39:04
Rating: 2
Comment: Not a fan right now maybe things will change in the future. salesman was cool

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Name: C*** J******
Date: 2023-09-09 00:41:35
Rating: 1
Comment: Don’t service your car here they just leave it on the street for days if you have a recall what kind of dealerships doesn’t have access parking for their service cars and I know that they’re just gonna continue to leave service cars on the street it just looks very unprofessional for a dealership to do that if I could give this is 0 star I would

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Name: D***** R******
Date: 2023-09-08 14:47:20
Rating: 1
Comment: Update: no one ever got a hold of me after i reached out to the person below multiplr times. Also if you bring your vehicle in for service they park the vehicles along the street and take up nearly all the residential parking for people that live around here. Overall they have bad business practices and dont care about the residents that live around here, the vehicles they are taking in for service, or the employees that need to park vehicles to actually work in the area..One of their employees hit me with one of their cars this afternoon 6/7/22 at 1:04pm while i was walking past their sign on the sidwalk. I left thinking I was okay but my wrist started to swell and hurt shortly after. I called them 2 hours later letting them know what happened and asking if they had cameras pointing there since they must for insurance purposes. Instead of asking if im okay both the reception and sales manager started attacking me on the phone and proceeded to say because I left that means I gave up my right to proceed with this and I was the one that did a hit and run. By literally walking away after getting hit. Sorry it doesnt work like that.... will definitely hear from me.Should I have gotten a police report instantly, yes. But unfortunately I was in shock and thought I was fine and didnt want to get an employee in trouble for no reason.

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Name: R****** C******
Date: 2023-08-30 23:51:41
Rating: 5
Comment: Our salesman Don Bell was great, Stephania in financing and the GM Kaz were also great and helped us complete the transaction. My wife and I have purchased or leased several vehicle over the years and we love our new Ram 1500.

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Name: K* S*
Date: 2023-08-26 06:20:29
Rating: 5
Comment: 2 big thumbs up for Kaz, Angelica, and Stefania! They all worked very hard and fast to make it smooth and easy for me to get my dream car. I never felt pressured, only assisted. 😊

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Name: M***** M*******
Date: 2023-08-17 01:24:41
Rating: 1
Comment: Worst Service Department!!! Abel the Service Manager was Very Rude and unprofessional!!! So I got my Ram Truck TOWED in to the Santa Barbara Service Department because I was having problems with my ignition. Once they finally diagnosed it I was told it would take 2-3 weeks for them to receive the part needed. Once they finally received the part it took them a whole week in order for them to schedule me an appointment. Vehicle was towed first thing that morning. It was 3 o’clock and yet to receive a call of the status of the truck. I called 3 times and no answer. Left messages and finally they returned the call only for them to not even know what the Vehicle I was calling about was Make/Model/Color of the vehicle. To make things worse I was told the Vehicle Had not Arrived from the Tow Truck until 2:30 PM that afternoon which was a total Lie. This vehicle had been dropped off at 10:30 AM. I called the Tow Truck Company and Triple A and got confirmation the truck had been dropped off 10:30 AM. Abel is a total Liar.Please Beware They Lie to There Customers!!!!!Horrible Customer Service

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Name: M R******
Date: 2023-08-14 22:52:59
Rating: 4
Comment: I went in not really thinking I was going to purchase a used vehicle. I enjoyed very much working with Santiago in sales and Estafania in finance was wonderful and personable! Unfortunately the middle man in the sales was a little too harsh, don’t know if that’s his tactic, but it was not working for me.All in all it went well.

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Name: A****** F*****
Date: 2023-07-31 06:06:20
Rating: 5
Comment: I highly recommend this Company 👌 because of this person Angelica Yvonne Uy Ortega shes friendly and bubbly knows how to talk to talk and walk to walk until you buy .

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Name: M**** H*****
Date: 2023-07-04 05:09:18
Rating: 5
Comment: Mat was great, prompt and helped us find the right car for us. There was a lot of options to choose from

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Name: J***** F******
Date: 2023-06-26 23:54:12
Rating: 5
Comment: Very dilligent and quick when shipping a car. The overall process from Santa Barbara was exceptional. Id recommend purchasing a car from them!

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Name: J**** Z***
Date: 2023-06-16 19:56:43
Rating: 1
Comment: Worse to get/ sell cars. The sales person is very nice and workable but after we agreed on and ready to sign the paper, the sale manager came out saying they want to lower the price. Then regret all the terms we have agreed on and asked me to leave if I don’t agree… is very targeted towards me personally.

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Name: J**** Z***
Date: 2023-06-16 19:52:26
Rating: 1
Comment: Worse experience selling my car with, I found them from KBB saying they are very interested, called for a price first then before all the paper work, the sale manager just came by and decided to question if I pay off the car yet but i clearly have the title. Then keep changing the price and threaten me if I walk out I can’t sell my car to them anymore. After that, they try to lowball me once again. The worst experience and they will delete comments because one of my previous reviews is hidden.

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Name: L**** W*****
Date: 2023-05-28 04:35:21
Rating: 1
Comment: Dont bother. Sales people dont listen to what you want, and just push whatever car they want on to you. The rates they offered on financing after we talked credit scores and down payments was straight up offensive.

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Name: J******* C****
Date: 2023-05-11 01:41:59
Rating: 1
Comment: Watch out for how you are being charged for labor on simple jobs. Parts cost is inevitable but today I was charged nearly 7 hours of labor @ $105 per hour to; oil change (1 hour), brake fluid change (1.8 hours), Fuel Air induction cleaner (2 hours), Rear Differential Service (2 hours), and rotate tires (flat fee @ $38)...all easy jobs. I feel there was definitely padding of labor charges on my bill. Look..I am not cheap but I hate getting ripped off!!! I wont be back.

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Name: J***** P****
Date: 2023-04-12 23:00:09
Rating: 1
Comment: Terrible service, do not care about their customers, just want to take your money and then make excuses

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Name: M*** H*******
Date: 2023-04-04 02:21:53
Rating: 5
Comment: I recently purchased a sweet 2013 Ram 2500 from Matt Scarpaci. He was a pleasure to work with. I flew in from another state to buy this truck and drive it home. He worked with me and my delayed flights. He even picked me up from the airport and had a water for me. I was in and out and on the road in a short time. Stefani was the finance lady we worked with and she was amazing too! Ask for Matt, hes a good dude. Thanks to everyone!

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Name: S**** h***
Date: 2023-03-13 15:40:23
Rating: 1
Comment: My Granddaughter drove down from north San Luis Obispo to Buy a used Jeep Compass and she was meet with a very polite and professional sale person . The Compass had some minor body damage so my granddaughter ask for a little money off the asking price and they would get it fixed by a friend in the business . The sales person asked the sales manager if this was possible and they agreed on 600.00 off the asking price but as they were doing the credit numbers a higher up manger changed him mind . I told my granddaughter over the phone to go have lunch and see what numbers they can come up with. While they were at lunch the nice sales person called her and said the manager was being dishonest with them and said dont buy the car and he said he just quite and walked out and for them not to go back. BUYER BEWARE !!!!

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Name: G***** L******
Date: 2023-03-09 22:38:24
Rating: 1
Comment: BEWARE of this place !! ln 2022 I purchased a new Jeep Wrangler Sahara in Glendale California and paid $73,000 for it (I paid for a 10 year warranty) and was told that I could get a service and oil change complimentary at any location in the United States but I went twice to this location in Santa Barbara and they told me to get lost because I did not buy the vehicle from them. . There were several guys just standing around doing nothing. - l called Jeep USA and they told me they had a few complaints about this location and that I was best to avoid them. So what should be many years of complimentary oil changes- I prefer to go and pay for them. DO NOT DO BUSINESS with this place !!!!

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Name: J****** H***
Date: 2023-03-01 03:20:38
Rating: 1
Comment: Wish I could give a zero to the service department. I have never experienced such unprofessional, horrible customer service in my entire life. We bought a brand new jeep from this establishment a couple years ago & have had many problems with the car. We have had to bring in the jeep for many recalls & other various problems. Most of the problems still remain even after they have ensured they were fixed. Able who is the manager in the service department is always extremely rude, never calls us back, has even tried telling us we were making things up. I would never buy another Chrysler product just because of the horrendous customer service we have encountered. We plan on selling our jeep soon so we dont have to deal with them anymore.

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Name: F***** H********
Date: 2023-01-20 10:19:51
Rating: 5
Comment: Thank you Spiro for assisting me on purchasing my first electric vehicle! Spiro was able to work with me on the process of purchasing the vehicle I was looking for. Very straight forward and I was out with my vehicle within an hour! & Thank you to Stefania from Finance for being very informative and providing me with a lot of information on the sale of the vehicle. I highly recommend this dealership for their respectful and knowledgeable staff!

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Name: S****** C
Date: 2022-11-21 17:26:45
Rating: 3
Comment: I cant comment on the actual work, but my sense is that they do charge a lot. I arrived for an oil change/ tire rotation and was quoted $301. So I left. The first other place I called and went to charge $126.

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Name: Y****** R***
Date: 2022-11-06 02:14:54
Rating: 5
Comment: Was shopping for a Jeep, went into dealership and was greeted by Jose a very qualified and knowledgeable salesman. Jose is very PROFESSIONAL, respectful, patient, pleasant, considerate and very understanding. I experienced nothing but outstanding service from Jose, he promised to take care of minor issues with the Jeep and he went above and beyond the call of duty to make it happened. I strongly recommend this dealership and especially Jose the awesome salesman. His colleagues were just as outstanding. Kudos to the finance representative, sorry I forget his name, however he was very professional. Kudos to Abel for making sure the visor was installed in a timely manner. I give a thumbs up👍🏼 to this dealership for their pleasant and professional staff.

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Name: a****** h********
Date: 2022-10-31 21:49:17
Rating: 5
Comment: They are so welcoming I really recommend them 100% GO TO JOSE VAZQUEZ

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Name: P****** M********
Date: 2022-10-26 20:47:31
Rating: 5
Comment: Thank you so much Mark M. for helping us get our jeep. Super knowledgeable and patience through all the questions and concerns I had. Will definitely come back to him for future vehicles and other needs. If you need anyone whos willing to help you 110% thats the man to go to!

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Name: A******** M****
Date: 2022-09-21 05:44:20
Rating: 1
Comment: Here’s a place that refuses to service a Ram Promaster that is still under warranty. Why ? Because they don’t make enough money on those “covered” repairs. I have tried twice to get my vehicle serviced with them, as soon as they realized it was still under warranty they redirected me towards the Oxnard or Santa Maria dealerships. Zero customer service and questionable commercial practices…

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Name: B**** P*******
Date: 2022-09-13 21:23:03
Rating: 1
Comment: Worse service department I have ever dealt with. Vehicle came back with more issues than when it went in for recall service. They don’t have any common sense or take responsibility for their poor work. I’m looking to trade in/sell my Chrysler and Ram vehicles so I don’t have to go to this dealer for warranty service. Look at other poor reviews.

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Name: B***** R******
Date: 2022-08-15 20:09:33
Rating: 1
Comment: Worst customer service ever!!! don’t take your car here make your drive to Ventura they don’t know how to do oil changes. Not only that but the manager is no help whatsoever!

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Name: A****** B*****
Date: 2022-07-15 19:44:57
Rating: 5
Comment: I highly recommend this dealership! In went in to buy my first car, and the staff is super helpful and informative. I walked in and left with my car about an hour later, at a price I was very pleased with! They gave me a great deal, worked with my schedule, and made me feel very comfortable throughout the process.

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Name: K****** K*****
Date: 2022-07-08 20:27:14
Rating: 2
Comment: Received my repairs quickly…Though was given an unnecessary, very expensive, part that won’t function in my vehicle because of existing issues. Instead of calling to ask what I would like to do, the part was installed and I was charged for - did not seem willing to negotiate pricing/refunds. The guy who helped me out was not very nice. Other staff inside seemed kind and helpful.Wouldn’t recommend coming here if you don’t have to.

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Name: A** a****
Date: 2022-06-30 20:53:17
Rating: 5
Comment: Wanted to thank Abel in service for taking care of me when we got stuck driving down the coast and taking us in with no appointment!Much appreciated.By the way beautiful dealership.

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Name: S**** S*****
Date: 2022-06-23 07:06:21
Rating: 1
Comment: It was waste of time for me even to consider them. No respect, and i did not like their manger attitude with me

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Name: M******* H*****
Date: 2022-06-09 19:41:12
Rating: 1
Comment: I really dont leave reviews often, but felt the need to warn the public: do not sell your used vehicle here. I sold them my vehicle 6 weeks ago and they still havent paid me for it. Whenever I contact them they say the check is coming in the next day or two well its been 1.5 months of the next day or two. I sold my vehicle because Im moving, and Ive literally not been able to leave the city as they havent paid me yet. This would be zero or negative stars if possible.

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Name: a****** v***
Date: 2022-05-17 14:15:53
Rating: 1
Comment: Went in to look at vehicles in person on the weekend. Salesman was wasting my time showing me vehicles that didn’t match my one stated request, and started fast talking and nearly hyperventilating when I started to leave, then brought out his aggressive fake manager. Gosh, can’t even look at inside a car on this lot without triggering the hard sale tactics. We expect something different here in Santa Barbara. I won’t set foot on their lot again.

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Name: n*** s****
Date: 2022-05-15 01:22:08
Rating: 5
Comment: Today was the day I took delivery of my new car thanks to Eitan. He was kind, helpful and knowledgeable. He answered all my phone calls and my annoying questions without hesitation. He really made the entire car buying experience simple and complete. He really earned my business. The dealership itself, from management to sales, is top notch. I definitely recommend this dealership to anyone shopping and ask for Eitan.

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Name: Y***** U*
Date: 2022-05-13 02:30:47
Rating: 5
Comment: I Enjoyed the entire purchasing experience. Will highly recommend the dealership to my family and friends.

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Name: g***** c***
Date: 2022-04-12 16:30:26
Rating: 1
Comment: United airlines, COX, Verizon.What does that makes you think of? Terrible service that makes you wait forever and price gauge you whenever they can. Did a car inspection with them and they recommended I do up to $4000 worth of fixes. Took the issues to 3 mechanics in the area and they were all completed under $500.They love taking the smallest thing too and making it sounds like my cars going to explode if I dont get it fix like changing my fluids when I ask the mechanics they said it wasnt that bad at all and probably didnt needed them change for a while. I also recently went in to re-program my keys and I need a 4 digit pin thats unique to each car. It cost $60 for them to write down 4 numbers and hand them to me thats unique to my car.Gotta love jeeps service.UPDATE: I did an inspection and they did not even find issues with the suspensions that entirely needs to be replace. *face palm*

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Name: E**** A******
Date: 2022-03-22 00:39:11
Rating: 1
Comment: The worst customer service I have EVER received anywhere!!!aIs this how you return a customer their car back after an air bag recall was performed?? seriously!!! didn’t even have the audacity to put it back in my glovebox!! Will NEVER be back! I rather drive to Crown Dodge in Ventura where I’m always treated with the outmost respect!

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Name: G** E*******
Date: 2022-02-04 07:24:27
Rating: 5
Comment: I am absolutely satisfied with my experience at the Santa Barbara Jeep dealership. Thank you Lindsay for helping me find my Jeep, for getting it prepped up and ready. And thank you for picking me up at the airport and for the smooth delivery. The paperwork and documents proceed was really quick with Steve. And a big thanks to Kaz for being so accommodating and for making sure I get what I wanted. Cheers.

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Name: T**** G****
Date: 2022-01-25 18:12:03
Rating: 1
Comment: The negative reviews of this delership speak for themselves.I am a sb local and try to do my part to support local businesses. Unfortunately this dealership lost me as a potential long term customer.My first service experience was decent, same ol tpical thing (trying to up-sell unnecessary services).My second service left me with a puddle of oil on my driveway the following morning. Took it back and was told they forgot to tighten the drain plug properly... oook, I guess mistakes happen.Most recently and most disappointing. I have been tying for weeks to schedule a service to have my Uconnect in dash radio replaced. I was told on 2 separate occasions that I would hear from a service tech with a quote by end of day. Both times I was ghosted and have still heard nothing back 3 weeks later. I left a message on the service managers voice-mail, and big surprise... no return call.All the negative reviews left here have some glorious follow-up about how this dealership prides themselves on customer service and doing their best. Unfortunately their best is pretty disappointing. If you cant even get the basic functions of performing a service (oil change) or even manage to return a customer phone call? Probably should rethink the bogus responses to the 1 star reviews, as they are most likely a proper representation of the way business is handled at this dealership. Im way more down to drive out of town to have my vehicle worked on than try to deal with this place again. Bummer...

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Name: f
Date: 2022-01-09 08:47:13
Rating: 1
Comment: Out of state buyers, beware! The owner seems to reply with a seemingly caring demeanor, yet they continue the same practices. Just look at the one star reviews, and that should tell you all you need to know. Owner, dont respond with an insincere lie, youve already lied enough for one day. You will ask how you could resolve the issue, yet that will be another lie as you already know how you could have solved this problem; and that is by selling me the vehicle at the advertised price. I suppose the extra $4k you make on this sale will be worth the bad reviews further highlighting your deceptive practices, and cover your costs dealing with the Federal Trade Commission and the BBB. How can you people sleep at night? On this end of doing business with your company, I will tell you honestly that I couldnt sleep at night knowing that I didnt do everything possible to warn the public about your company. What prompts this review? They advertised a used car on Friday for $29k. I expressed interest in purchasing it, did not attempt to negotiate and was willing to pay their asking price. The following day they wanted to run a credit check on me for purchase. Noah told me there was a lot of activity on it, hence they took their ad down. Not until later did I discover that, just for me they raised the price by $6k, then discounted it by $2k which equates to a $4k increase in price. Oh, but the advertised price didnt include all the fees they tack on, which actually raises the OTD price by 20 percent! Hilarious if it were not so sad. I am insulted that they think I am ignorant enough not to pick up on this scam. Noah, the last time I looked a $4k price increase without notification in the middle of a deal is called false advertising, and it is a deceptive trade practice. I asked one seemingly simple question. Do you ever intend to sell me the vehicle at the price you advertised? No answer. If they never intended on selling me the car for the advertised price, they should have continued to ignore me, but instead, seemingly for sport, they would not let sleeping dogs lie. I guess that wasnt enough fun for one day of lying to a customer, so many hours later I got an email from Noah asking if I had any questions. Yes, Noah, I still have the same question you refused to answer. Do you intend to sell me the vehicle for the price you advertised? Im sure we know the answer. This dealership is the polar opposite of Sewell Lexus in Dallas, which I reviewed four years ago. I generally do not write reviews as they can be subjective, and a negative review is particularly difficult for me to write, but how could I sit by and allow the public who is not as savvy to be duped by these people? I cant. In fact if you look at my review history you will see that most of my reviews are positive. It has taken me four long years to find a dealership this ethically bankrupt; one that has made me feel obligated to warn the public about them. Good luck all.

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Name: J****** J******
Date: 2021-12-15 16:25:51
Rating: 4
Comment: Took my Chrysler Van in for 2 recall notices. Blake was very helpful in getting my van checked in. Unfortunately they had to keep it over the weekend. Monday morning it was ready for pick up. No charge for the recall notice work performed and I was able to get the certificate for my DMV registration renewal. Happy with the outcome of the visit.

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Name: J***** R***
Date: 2021-11-26 03:38:12
Rating: 5
Comment: He is always very alone

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Name: T*** G********
Date: 2021-11-18 06:13:57
Rating: 5
Comment: We just purchased a new 2021 Jeep Grand Cherokee Loredo and are super satisfied with the car!! We scheduled an appointment online with Lindsay Dattilio and she was able to get us exactly what we wanted. She was super friendly and provided excellent service. The Staff was super friendly. Definitely will refer family and friends.

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Name: C***** C*********
Date: 2021-10-30 22:25:24
Rating: 1
Comment: BEWARE of this dealership. After hours of back and forth, we finally agreed on the numbers and the quote they sent me was approved. I will tradein my car and get a new truck. We setup an appointment for the next day to finish everything as it was too late the same day. I sent them all the paperwork right away, everything was ready, financing was ready, the sales rep was happy and preparing it all for the next day.Then suddenly the next day they call me and tell me there is no deal unless I accept like $3k or $2k less on my tradein. They offer no discount on the truck, just RAM rebates and thats it. And just like that they expect me to accept.Imagine I did this on my side, like calling the dealership after we agreed on everything and ask for an additional $2,000 discount. How would you feel about it?Shame on the manager Kaz and the sales rep Eitan for this type of practice. They cannot be trusted.

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Name: K**** U*****
Date: 2021-10-25 22:02:28
Rating: 1
Comment: BUYERS BEWARE! Worse dealership ever. DO NOT BUY FROM HERE. Bought a truck on October 6th and it was in the shop and broke down on October 19th. Not even 500 miles on the vehicle yet. Called the manager and they basically told me to get bent and they dont trust me while my truck is sitting at a ford dealership broke down with a broken torque convertor. I REPEAT DO NOT EVER BUY FROM THEM. They are shady and only care about making a sale.If I could give them 0 stars I would.

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Name: M****** E*****
Date: 2021-10-13 15:48:10
Rating: 2
Comment: I bought a new wrangler 4xe 3 months ago and took delivery. Easy process and I was happy, but Ive reached out several times about two items remaining on my due bill. Eddie, my sales person, ignores me now and management tells me they will have him take care of it. Theyre just ignoring their legal contract to fulfill the due bill items. Trying to make it a hassle for me and hoping Ill give up. This is not a complicated issue - as part of our deal they agreed to provide two items to be mailed to me. Not installed on the vehicle just sent to me.Update: They continue to ignore my request to send me the items I paid for and have repeatedly told me they have sent them and I should get them any day. This has been 4 months now.Update 2:Over 4 months later and you are now looking into this issue? I have called and emailed multiple times on this with the management and the salesperson and have been told by all that it was already in the works to deliver the due bill items. 3 months ago I was told they were ordered and shipping directly to me. This is apparently not true. I look forward to the resolution - of shipping me the items I ordered.

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Name: I**** H*
Date: 2021-09-12 18:09:40
Rating: 1
Comment: Terrible dealership won’t even go down a dollar on a truck. Don’t waste your time.

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Name: D** L***
Date: 2021-09-08 03:12:42
Rating: 5
Comment: Thank you to Lindsay and the team there at Dodge of Santa Barbara. Our experience was stress free and comfortable. CJ and Steve were also pleasant to work with. Thank you again. Love my New 21 Ram 2500 whose name is now Charlotte.

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Name: S***** M*****
Date: 2021-08-31 17:24:43
Rating: 4
Comment: I like to support local businesses, even if they are not yet good enough to compete with first class service. As long as they keep trying you must make an effort that too.🤔

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Name: j******** J*****
Date: 2021-08-29 02:02:30
Rating: 1
Comment: I had a miserable experience at this dealership. They were dishonest and lied to me. The salesman (Santiago) made a promise to my wife and I about a deposit to hold the car for 48 hrs. and the manager rebuffed the promise of this employee and said we needed to make a deal today (less than 24 hrs later). He went back on his word and he didn’t back up his employee’s promise that another manager supposedly approved. Sadly, Santiago didn’t even care when I told him they both blew the deal.DO NOT BUY FROM THESE SCUMBS!! THEY ARE ROTTEN PEOPLE! I love to support local businesses but I will never go back to this dealership.

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Name: J*
Date: 2021-08-01 19:04:02
Rating: 5
Comment: Great experience!I sadly did not buy my Jeep from them but my next upgrade I’ll definitely be stopping byAbel service manager was great after having a horrible experience elsewhere he took my car in and went above and beyond to make sure I was happy with my car

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Name: L** M
Date: 2021-07-22 17:45:50
Rating: 2
Comment: We have had a pretty poor experience here at least with the service department. We needed a part fixed and we serviced that but they only fixed part of it. We only realized when we picked it up that it was still cracked. Then we scheduled to have the other part fixed but found out when we got to our appointment that they were backed up and would not be able to fix our car until the next day. A phone call to tell us that would have been nice since we needed to use the car. I asked about a rental and he told me we would have to pay for that. There was no shuttle service either that day. Just poor service and they seem disorganized or short staffed.

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Name: J*** R****** D***
Date: 2021-07-08 14:49:52
Rating: 5
Comment: Great customer service,Kevin answered all my questions and helped me find my best financing option with no pressure, a calm feeling knowing Kevin was looking out for my best interest and not his.

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Name: M****** C****
Date: 2021-07-08 08:31:23
Rating: 5
Comment: Thank you Kevin Intiso for helping me with purchasing my car! You made it so quick and easy to get my new mom car! Having a kid can make some tasks hard, but you made buying a car feel like an easy routine!! You also made sure that I got the best rate and was taken care of! I couldnt have asked for a better experience!! I will recommend anyone who needs a new car to contact Kevin Intiso!

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Name: S**** S******
Date: 2021-07-04 16:45:21
Rating: 5
Comment: Amazing experience! The team at this store is great to work with. Santiago helped me find a Jeep Rubicon that fit my needs. The process was made easy from the start. Santiago gave me all the information needed quickly and efficiently. The management was also very welcoming and went over everything. The drive back home to Riverside was a great one in my brand new Jeep. I got a few Jeep waves on the way back! Thank you for everything!

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Name: I***** S****
Date: 2021-06-21 21:25:17
Rating: 5
Comment: They were wonderful in assisting us get into our car same day, within 30 minutes we were done with the paperwork and out the door . Kevin was very helpful and courteous. Thank you Kevin Intiso and the whole team there for everything . We love our new Jeep

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Name: A***** L****
Date: 2021-06-17 02:37:32
Rating: 5
Comment: Great sales staff. There to help with no pressure sales and financing. They are a breath of fresh air and friendly

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Name: B**** H***
Date: 2021-05-30 20:23:04
Rating: 5
Comment: Kevin Intiso helped us find the car we love. He was patient, friendly and knowledgeable. Highly recommend reaching out to him when visiting this dealership.

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Name: M***** B****
Date: 2021-05-25 16:25:46
Rating: 5
Comment: Bought my car here. Sales person really cared about finding me the best car for my situation!

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Name: J** P***
Date: 2021-05-23 04:06:37
Rating: 1
Comment: Dont trust this guys. Their working process is terrible. I sold my car to them a month ago. The check they sent has been bounced and my bank charged a returned item chargeback fee so I had to pay it. After several inquiries(5 times now), they have promised several times about the new check delivery date, but I havent received it yet. Their customer service is the worst and no one is willing to take responsibility for it. I still don’t know how many times I should call them again. I should sue them. What a nightmare. They don’t deserve to get even 1 star. I will never recommend to deal with them.

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Name: D*** O
Date: 2021-05-13 15:10:50
Rating: 5
Comment: I buy and trade vehicles frequently, that said...In all the years I’ve delt with dealerships, this was the most effortless experience!All the staff Lindsay, Kevin and Steve made the experience a true pleasure!Would not hesitate to go back!

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Name: A** A****
Date: 2021-04-29 19:00:40
Rating: 5
Comment: Had a WONDERFUL experience here. Lindsay was very kind and patient. She was new, but knowledgeable and if she didnt know something she was honest and willing to find the answer for me. 10/10 would recommend to friends and family.

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Name: w**** w***
Date: 2021-04-09 00:45:48
Rating: 1
Comment: Bait and switch dealership. Advertised one price, offered the other. Let that 2020 age another year. Maybe it’s like fine wine.. 🤷‍♂️

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Name: M**** Q****** S*******
Date: 2021-04-08 02:58:40
Rating: 5
Comment: Great service. No pressure. Kaz, the manager, really helped us out. Definitely recommend them if you want a no hassle car buy.

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Name: B*** B*******
Date: 2021-03-23 18:32:44
Rating: 5
Comment: What an easy transaction! Glauco, Chaz and CJ were all SO FRIENDLY and helpful! They were patient and no pressure. HIGHLY recommended dealership to everyone!

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Name: N****** S*******
Date: 2021-02-08 04:33:13
Rating: 1
Comment: Experience very similar to @Mary Johnsons.Today I saw a price listed on KBB for a Mercedes at their dealership listed for $6558, and called to confirm the price and that they have the car. Got there and saw the large sticker price on the front windshield said $6999 so we again asked and confirmed the online price ($6558) was the correct updated price. Okay. Took it for a test drive.Informed the salesman that we dont yet have car insurance since we dont have a car, and he advised we could drive it off the lot without it and we were like Im pretty sure its illegal to drive without insurance.We asked to get the final numbers for the car, and the salesman brings us inside then goes back to his manager for a while then comes back and pulls up his screen to show that the base price before taxes is now $7999, to which we were like but you already confirmed $6558 and even the sticker ON THE CAR says $6999 to which the salesman was like I know.... After some hushed discussions the pushy manager comes out from his cubical and says so youre paying cash and calling to get insurance right now, otherwise when you leave that price is no longer available! To which we said SEE YA. Poor management, bad experience.Here was Mary Johnsons review from a year ago. See if you spot the similarities..._______________________Saw a price on autotrader at this dealer. Went in, test drove, and decided to make a deal. Initally they did not want to honor price, but sales manager worked some numbers and came very close. We agreed on price. Went to bank to get cashiers check and a bite to eat so they could get the paperwork together and prep the car. Just got a text and voice mail to call ASAP. General manager backed out on the deal. Not a dealership I want to work with or recommend ever._______________________

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Name: I*** A******* H********
Date: 2021-02-01 21:01:32
Rating: 5
Comment: Glauco provided me with superb service!!! He was very knowledgeable about my Alpha Romeo Giulia, answering all of my questions and was very patient during the entire process. He went above and beyond what most sales reps would, ensuring I received the best deal! I would recommend anyone interested in buying a new or used car to contact him directly. Thank you for helping me find the car of my dreams!!!!!!!

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Name: K*** C*******
Date: 2021-01-27 02:46:06
Rating: 5
Comment: This was a great dealership to buy from. They did a great job of explaining the details in the contract.

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Name: T***** K******
Date: 2020-12-21 23:40:10
Rating: 5
Comment: Super helpful in a crunch.I woke to a check engine light on my Jeep the morning of a long road trip, I stopped by and Brian (Spelling) ran a diagnostics check, advised on options, helped me out with a couple other items as well (no appt). Great service.

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Name: l**** p***
Date: 2020-12-02 00:23:28
Rating: 5
Comment: Able in the service department is always treated me well & has gone over and above to help me.

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Name: A**** P****
Date: 2020-11-20 18:55:32
Rating: 5
Comment: I had a top tier level of service from the Alfa Romeo dealership out in Santa Barbara starting from the excellent email communication from Omar and Manny. I was on the fence about making the trip because I live about 200miles away from this dealership but they kept in contact with me via email and on the phone.I made my way up to the dealership and I worked with Kevin and let me tell you this guy was great, he was super personable and made the buying process actually really fun.Chakra went over the numbers with me and he really broke everything down so I felt comfortable and knowledgeable.I had a great time during this car buying process, I really appreciate everything from Omar, Manny, Kevin, and Chakra.And the cool thing about it is they have Dodge, Jeep, Alfa Romeo, Masaerti, Chrysler

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Name: D******* S*****
Date: 2020-09-28 06:13:48
Rating: 5
Comment: I had a great experience with sales rep Kevin. He was super knowledgeable, professional, and responsive. He worked hard to try to get me a deal within our budget without being pushy. No bait and switch tactics. I definitely recommend this dealership, and working with Kevin.

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Name: P**** P*****
Date: 2020-09-08 09:32:57
Rating: 5
Comment: Fantastic Rams!

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Name: S****** C********
Date: 2020-09-01 00:04:47
Rating: 1
Comment: Worst service ever! We left our car for service at 9:30AM and they were supposed to send us a driver to pick it up when done.At noon, still no news, we call and they say the car is ready and the driver is coming.At 2PM, I call another guy say the driver will be there in 30 minutes.At 4PM no driver and no call. I call back 5 times and got different people and different services: some let me on hold and forget about it, one guy even dropped the call!Its now 5PM, I still dont know when the driver is coming and I still dont have my car. The agency is closing at 5pm.Well done guys...

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Name: P****** A****
Date: 2020-07-21 17:39:25
Rating: 2
Comment: Santa Barbara Dodge (3 ½ stars out of 50 reviews, not good). I purchased my Dodge Ram in Ventura. A few months later I notice white puffs of smoke from the tail pipe. I brought it into the Santa Barbara Dodge location to their service department. They quickly diagnosed the problem as being a quart over filled with oil (that’s how I got it). They changed out the oil, checked the rest of the vehicle, and called me to come pick it up. No charge as it was covered by the warranty. I was told to come back every 1,000 miles for the next 5,000 miles for an inspection to insure the problem was fixed and so it could be documented to protect my power train warranty. I was very happy with my first three visits. Months later I made an appointment because my digital speedometer was not matching up with my physical speedometer. It was also time for my fourth inspection for the oil issue. This time I was “helped” by a gentleman named Able. I informed Able of the oil inspection that needed to be done and told him there should be detailed notes in their system as the service department previously took this issue very seriously and documented everything (wish I could remember who it was I dealt with before because they were fantastic). Ten minutes after dropping of my vehicle I called to see if my truck was under warranty as I knew it was close. Able informed me it was under a power train warranty but the bumper to bumper had fallen off so the inspection for my speedometer would need to be paid for out of pocket. I then asked if he located the notes about the oil inspections. Able told me he had only one record of my vehicle being inspected for the oil issue and that was the original service for the issue over a year ago. I told Able I was concerned that the lack of documentation would affect my warranty because that is what I was previously told by Dodge. This is also why I have been taking my time to monitor my mileage and take the time to carefully follow Dodges instructions so that the integrity of the warranty would be preserved. Able told me again he had no record of any inspections and put it back on me asking if I had saved the paper copy of my services invoices. I told him no. He told me that every service Dodge does they give the customer an invoice and if I had kept the invoice then I would have a record. Able told me I could bring them in for him to document if I had them. He told me that he would check the oil for me and that there was no need to come in for any further inspections regarding the oil. This was frustrating and I strongly feel Able needs to be remediated in customer care and encouraged to complete due diligence (do your homework) before tackling an unfamiliar issue with a customer. The services department as a whole plays an integral role to the customer….the consumer. Knowing this, and after reading the reviews (3 ½ stars out of 50 reviews, not good) of the service department, I see a major missed opportunity by the local Santa Barbara Dodge dealer owner in fixing this problem. I have been in town for 27 years, been driving Dodge Rams for 20 of those, and I don’t mind paying a little more to my local owners but this doesn’t mean they get to do less. You can do better! Be professional, be courteous, know your craft, and be friendly. Dodge owner, if you need a local dealership to model after try Perry Ford (4 ½ stars out of 800 reviews, excellent). Purchased my wife a new Ford three years ago from Perry Ford and they, as a whole, are always super helpful and know their skill set. For future customers of Santa Barbara Dodge, apparently you need to save your paper copies of your invoices in case something goes sideways.

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Name: K** L***
Date: 2020-07-20 02:26:41
Rating: 5
Comment: Had a great experience with this dealership. No pushy sales pitches. No hidden fees or add ons. Kevin was our Sales Rep, straight talker, no BS. I will be back to purchase another vehicle from them in the future.

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Name: T** A*******
Date: 2020-06-16 20:48:52
Rating: 5
Comment: Manny, CJ and the rest of the dealership handled our purchase very well. The only place in California to purchase a new truck !

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Name: L*** W********
Date: 2020-06-13 19:54:22
Rating: 5
Comment: Attentive

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Name: G*** M****
Date: 2020-03-16 19:43:47
Rating: 5
Comment: Great new dealership in Santa Barbara. Be sure to ask for CJ or Omar. They can get you hooked up with your new dream car!

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Name: O****** G*******
Date: 2020-02-18 23:41:33
Rating: 5
Comment: I recently purchased a 2020 Jeep Wrangler Rubicon Unlimited, and was helped by both Omar and Oscar, really helpful and friendly guys, I am totally satisfied with my purchase and would recommend this dealership to anyone interested in buying a car. I also highly recommend talking to either Omar or Oscar for any purchase on any car in their inventory or special order, they will help you and make sure you get what you want and that you leave satisfied. Thank you Omar and Oscar!

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Name: C*** T*****
Date: 2020-02-13 04:45:57
Rating: 1
Comment: Guess I should’ve heeded the warnings from these reviews... dropped my Jeep off at 11am today and was supposed to get a call at least regarding my service since it was supposed to be completed today but that they’d call me if something changed (never got one). I tried calling TWO HOURS before closing- no answer & mailbox full. Terrible service 🙄🙄🙄 driving to Oxnard from now on.

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Name: A****** M****
Date: 2020-02-04 17:02:21
Rating: 1
Comment: Not going to waste time typing something out... just know place is a joke . Take your business elsewhere .

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Name: D****** T******
Date: 2020-01-21 00:42:26
Rating: 1
Comment: Terrible dealer. We bought a Dodge Durango. Overpriced by far. They took out viols dodge for 1,000. The value was over 5,000We paid 3,500 for guarantee because the car was second hand. Every time we have an issue they tell us it is not covered by the guarantee. I would never buy a car from them again

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Name: P*** M****
Date: 2019-11-26 18:59:55
Rating: 1
Comment: Place is a total joke. I bought a Pacifica Hybrid Minivan. Price was great and they got me out fast. Problem is they totally messed up the DMV paperwork and have been unable or unwilling to fix it for months. Instead of a plugin electric they marked it as a Butane Commercial vehicle. Apparently they have been making all minivans Commercial for God Knows how long. If you bought one you better check your paper work. It costs and extra $80 a year for every year so you should probably try and get your money back.

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Name: P**** A*******
Date: 2019-08-18 20:09:24
Rating: 5
Comment: Great service! Great people!!!

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Name: J*** M
Date: 2019-08-05 18:14:35
Rating: 5
Comment: Best experience at a dealership in Santa Barbara. Kevin and CJ were very straightforward and helpful. We got a great deal and never felt an ounce of pressure!

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Name: D****** C
Date: 2019-07-22 23:12:42
Rating: 1
Comment: Salesman was rude to us, gave us false information about Jeep options and then was belligerent that we were wrong based on his 4 months of experience.

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Name: M*** J******
Date: 2019-07-17 21:17:32
Rating: 1
Comment: Saw a price on autotrader at this dealer. Went in, test drove, and decided to make a deal. Initally they did not want to honor price, but sales manager worked some numbers and came very close. We agreed on price. Went to bank to get cashiers check and a bite to eat so they could get the paperwork together and prep the car. Just got a text and voice mail to call ASAP. General manager backed out on the deal. Not a dealership I want to work with or recommend ever.

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Name: P******** D**
Date: 2019-06-11 03:47:18
Rating: 1
Comment: I went here( after taking prior appointment) to enquire about Jeep compass, but sales person, who was supposed to meet me, was not available! Another person met me very reluctantly and I never felt that they were interested to sell the car to me. For me, it was close comparison between two close competitors model, and just because of this unpleasant experience, I just opted out from Jeep. They lost a customer. Ps: I bought my car in the same week.

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Name: C
Date: 2019-04-12 00:43:37
Rating: 2
Comment: Was happy they were opening a Chrysler service center in SB. I don’t know how I finally got a hold of them to get a job done but it happened and everything was easy going and done fast. Now that I need to fix something more serious and concerning...no one gets back to me. In my opinion to save time and energy, just don’t buy Chrysler brand. Worst reliability ever/still made.

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Name: M** E*****
Date: 2019-04-03 17:34:40
Rating: 1
Comment: Left VM to schedule an appointment. Hoping that this would be better then the dreaded Crown dealership in Ventura. Nope, they never called me back either. Unbelievable how can RAM be in business if there is no support network.

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Name: V****** S******
Date: 2019-03-19 06:08:38
Rating: 1
Comment: They shouldnt even be in business: cant fix your car on a rainy day because the mechanics work in the open air, service department doesnt return calls, there is no voice mail system to even leave a message, took weeks to get the two appointment i had. The third, to fix a problem they hadnt solved on the second visit, wasnt possible because they no longer service a car they sell. They should fold their big inflatable tent until they are ready for customers. No option here to give them no stars, but no stars would be my vote.

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Name: W**** D*****
Date: 2019-02-24 01:13:17
Rating: 1
Comment: They do not return calls (4 times) even after visiting in person (2 times) and telling them I am ready to buy a Pacifica that day.Also when I called about a service problem on a Saturday the salesman rudely interrupted me to say no one is there till Monday.If you call on a weekday no one answers even after trying all afternoon.

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Name: G****** G****
Date: 2019-02-21 18:25:20
Rating: 1
Comment: DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!!!!!!!!!!My experience was somewhat like Evans a few days ago but worse. From beginning to end it was bad: from the rude service rep who answered my first call to them having my car for FIVE working days and then telling me it was beyond their technicians ability to fix my problem! Then when I went to pick up my car last night at around 6:30 pm NO ONE would wait on me, so I looked in the parking lot for my car. It was left running with the heater on full blast! Left by itself! What?!?! There are way too many good mechanics in SB. I would not give it one star, more like -3 stars. Gregory Gonce

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Name: M*** B******
Date: 2019-02-20 19:43:22
Rating: 2
Comment: Sales people were very rude on the phone. Have a service appointment this Friday and will update based on experience.

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Name: T*** L C*** C***
Date: 2019-01-28 05:28:09
Rating: 5
Comment: Ok

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Name: B***** P*****
Date: 2018-12-22 04:15:00
Rating: 5
Comment: I dont write reviews, but Dodge Ram Fiat Chrysler of Santa Barbara deserves major acknowledgement. I stopped by to take a look at the Ram 1500 since Id been researching this truck for several months and had never seen it for my own eyes. Matthew Razo showed me the car and I quickly realized this is the truck for me. I left the dealership as Matthew said he would work on some numbers. Just a few phone calls later, we made a deal over the phone and a payment $100 cheaper than I was expecting. Matthew went out his way to make sure I ended up in this truck and Im grateful for his efforts. Between Matthew and the Finance Manager Paul Mills, I drove away in my new truck in the most seamless auto purchase Ive ever experienced. Minimal price haggling and full transparency. These guys are top notch and the Ram 1500 is an amazing truck. Thank you Matthew and Paul for the excellent service. Do not hesitate dealing with these guys-they are the best.

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Name: S******* G*******
Date: 2018-10-22 21:06:28
Rating: 5
Comment: Friendly, helpful,

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Name: W***
Date: 2018-09-26 00:01:39
Rating: 1
Comment: Only got a recall worked on here, though it took three times as long as manufacturer estimates, over five weeks to schedule a job, and when they gave me a complimentary tire pressure inspection, which I do myself twice a week and told them I did not want, I received my vehicle with just over half of the recommended tire pressure... Pathetic, I hope they installed the recalled airbags correctly!

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Name: J** V******
Date: 2018-06-25 19:57:39
Rating: 4
Comment: Its ok, under construction. Temp restroom outside may or may not say much about these guys. I feel like they opened the place early to get some sales and get their name out there. But there is no service dept yet, No parts dept yet. You are working in a temp building and they have 3 parking places for people going int to look at cars.This may end up being a great place, the temp one is good enough for now.

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Name: C**** M***
Date: 2018-06-15 20:40:40
Rating: 5
Comment: Love the environment. Great place to buy a car👍🏼

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Name: C**** P******
Date: 2018-05-09 20:12:01
Rating: 1
Comment: Worst dealership experience of my life. Went in to look at two Jeeps. A compass and a Cherokee. I made the sales person aware that I was torn between the two, to which he responded “I love driving cars all day but let’s narrow it down”. I had only been there for 10 minuets, and there were no other customers on the lot.So I opt to drive just the compass. The salesman was perfectly pleasant during the drive. So I go into the office to talk leasing options, he takes down some of my information and says he’ll email me in a half hour with some numbers.2 hours go by with no response, so I email and then text him. He responds saying he’s still working on it. Fast forward to the next day the manager calls to tell me that my sales personnit out sick, which is fine. The following day, no call no email, so once again I email and text inquiring. They then quoted me a vehicle which was much more expensive than the one I had driven and without my trade. I brought up how the vehicle I they quoted me was 6k cheaper (for the same vehicle same options) at a Jeep sealing in a neighboring town. I was then told to go ahead and go to that dealer and that they were sorry we couldn’t come to a deal.For the record, the price they had on this Jeep was the highest in the country as it was listed right at MSRP.They really made zero effort to help me in purchasing a vehicle. I had to do most of the work for them and every time I did speak to them on the phone they were rude. I will never go back to this dealership, luckily I have another one in a neighboring town I can go to.

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Name: J**** S******
Date: 2018-03-24 23:42:29
Rating: 5
Comment: Had a great time and worked out a good deal on a 2017 Jeep Wrangled Sahara. :) ♡

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Name: M****** C*****
Date: 2018-03-23 14:29:52
Rating: 4
Comment: Fast service!

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Name: J***** L****
Date: 2018-01-11 19:14:17
Rating: 5
Comment: I have to give a huge thank you to Brain Yates and his team in the service center!! from start to finish he made sure all my questions and concerns were answerd and addressed..after months of headache and issues trying to find the cause of my problem in my jeep and am very glad him and his team were able to correct the issue in a very quick manner!!!