Scott Robinson Honda
Address: 20340 Hawthorne Blvd, Torrance, CA 90503, United States
Phone: +1 833-916-0202
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 833-916-0202
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Auto repair shop, Honda dealer, Car accessories store, Car dealer, Car leasing service, Car manufacturer, Electric vehicle charging station, Truck dealer, Used car dealer, Used truck dealer
Rating: 4.3
Site: https://scottrobinsonhonda.com/
Worktime:
Rating: 4.3
Site: https://scottrobinsonhonda.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–9 PM |
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| Thursday | 7 AM–9 PM |
| Friday | 7 AM–9 PM |
| Saturday | 7 AM–9 PM |
| Sunday | 10 AM–8 PM |
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Name: L*** w*** D***
Date: 2024-06-17 18:10:35
Rating: 5
Comment: Thanks to Troy and his attention to customer satisfaction, I was able to trade in my 2016 Honda Accord sport for a 2024 Honda Civic sport. I came in with so many doubts and questions, and Troy addressed every one of them. Mike, the manager also works closely with his team to make sure you are getting a great deal. I am very happy with my new car. If you are in the market for a new car head to Scott Robinson Honda and ask for Troy 🚘
Name: A****** R******
Date: 2024-06-10 16:28:07
Rating: 5
Comment: Anyone looking for great service contact Sean Monroe. He made me an offer I couldnt refuse on a Type R that no other dealership was willing to do. It was the old school service that us generation X members would appreciate most. It was a very cool and simple experience even though I was sick as heck.Sean even gave me some help while I was at other dealers. Very few people would do that. Thank you once again for the stress free experience. Thank you also to the gentleman who helped me sign the final papers. He kind of opened my eyes on an extended warranty that did not add much to the payment.
Name: K**** R***
Date: 2024-04-16 04:59:27
Rating: 1
Comment: Got colorant flush completed few months back. This resulted in the heater taking too long to warm. Didn’t get a chance to stop by at the dealership right away with busy work schedule. Had to schedule twice with a 18 mile drive and 4 hour wait to even look at the car with appointment. To top it all of, the rude lady expected me sign a waiver for not being responsible for any damage to the vehicle they are servicing. I messaged their customer service that I will share this experience on google, the rude lady refused to fix the issue their service created claiming that I am giving threats and a “difficult” customer to work with and asked me to leave. Last time I am going to this delearship for anything!
Name: s**** I***
Date: 2024-04-03 06:10:19
Rating: 1
Comment: I bought a car with a 5-year protection package in December 2023 and returned the car in January 2024. However, my protection package was not refunded. I have been waiting for 3 months with no result. I sent an e-mail especially to their sales manager, but again nothing. They dont take the customer seriously and dont pay their money. They dont communicate either, I had an incredibly bad experience.
Name: J****** C****
Date: 2024-02-17 03:15:39
Rating: 5
Comment: Customer Service all around was phenomenal. The process is never easy especially as a woman but all personnel were so friendly and it really felt like a family environment. Chase was thorough, knowledgeable, I never felt like anything was forced, gave me many options, respected my time and offered me all avenues. You have a solid team and I thank You so much for taking care of me after such a stressful week. I am so happy with my new car!
Name: F**** G********
Date: 2023-11-11 17:53:40
Rating: 5
Comment: I want to express my immense gratitude to Jehiel! Jehiel is a professional who told me about everything, conducted all the procedures quickly and with high quality, took into account all my wishes, and despite the fact that I arrived at 7:40 in the evening, I left with a new car on the same night. Thank you very much, you are truly a professional!
Name: H***** C****
Date: 2023-11-01 19:22:50
Rating: 5
Comment: Had a great experience, communication was amazing. I waited for 2 weeks for the car that I wanted and I was informed every day with the status of the car and the estimated time of arrival at dealership. Kent is a great salesperson, kept me posted on the car. The process was smooth and I had no problems. They day the car got to the dealership I went to finance and went in and out in no time. Highly recommend Kent and Scott Robinson to anyone. Very professionals and courteous. I was very happy with the price I got, beating other dealerships priced by a lot. My vehicle got appraised and they gave me a great deal too. Kent kept constant communication with me which I appreciated. Im happy with my new Honda from Scott Robinson Honda.
Name: p**** h***
Date: 2023-09-08 20:34:27
Rating: 5
Comment: Came here yesterday to buy a honda civic. Ihab was a great salesman and they were the only place out of all the places I visited that had the car i wanted!
Name: K** J******
Date: 2023-08-26 21:44:05
Rating: 5
Comment: The best day of my life!! Ali & Tamar, are the best!! I cant believe what I just did with the help of these 2 awesome people!! Thank you! Id highly recommend Scott Robinson Honda for great service!!!
Name: L
Date: 2023-07-30 14:54:30
Rating: 5
Comment: Our sales Rep Julissa was the best. I got a car and a new friend. Keep up the amazing service. Thank you so much.
Name: R*** A*****
Date: 2023-03-06 02:19:46
Rating: 5
Comment: Randy Lee was awesome. Great representative of Scott Robinson Honda. Go see him, he’ll take good care of you !!
Name: s***** t*********
Date: 2022-04-20 11:37:14
Rating: 5
Comment: It is the second car we have purchased here due to the great customer service Marseille gave us along with Scott Robison’s great competitive pricing.
Name: R**** G****
Date: 2022-01-12 20:13:50
Rating: 1
Comment: We went to Honda Torrance to know about the crv 2022 touring . But the salesman seem to be uninterested and would not even care to tell when the model will be available .. he would be like we have one car left for crv( ex ) 2022 . Either buy this or leave . This dude was never serious about our enquiry . Did not bother to find if there is availability for the potential customer . I am not sure if this is normal thing in this store . He sounded like we will never get Honda CR-V 2022 touring anywhere - but we went to Honda Carson . And was really impressed by how they treat their potential customer . I am not sure why that specific sales person behave that way . What a shame .
Name: R** A******
Date: 2021-10-31 11:36:01
Rating: 5
Comment: Darren White At Scott Robinson Honda was a great sales person that helped me to get into my 2020 Honda Civic. He was great on helping me get into a vehicle that would fit my budget. He walked me through from beginning to end with the process. I would recommend Scott Robinson Honda to anyone looking to purchase a vehicle & ask for Darren White, he won,t let you down.
Name: M***** R********
Date: 2020-12-12 21:53:03
Rating: 5
Comment: We had a great experience leasing our next Honda with Ihabs help. Thanks Ihab for the great customer service!
Name: N***** S***
Date: 2020-10-17 15:46:40
Rating: 5
Comment: It was my first time buying a new car, and I went with the Honda Fit. I was happy with my purchase because I felt like I was given time to think about whether or not I wanted this car. I came in by myself on the weekday to just test drive the Honda Fit because I wasn’t sure if I would like it or not. It turned out I really loved it, and during this time (due to Covid-19) they allow you to test drive it yourself for about 30 minutes. After the test drive, I told Troy I didn’t want to sign papers that day and I wanted to sit on it. I know at this point most salespeople try their best to get you to sign papers, but it didn’t seem pushy at all (or at least I felt fine flat out saying no). A couple days later, I made my decision to check out the car again and wanted to take my parents out to see the car. Troy continued to be ver6 accommodating while my mother asked lots of questions. We finally hit a number I was comfortable and happy with, and so I decided to buy the car. Pretty good experience, no complaints. Thank you, Troy and Scott Robinson! Honda!
Name: M*** t******** C****** (**** t*********
Date: 2020-09-16 21:05:27
Rating: 5
Comment: From the minute I walked in to the gorgeous showroom I was greeted by smiling eyes and enthusiasm! Masks may have covered the faces of all the awesome Helpful Honda folks but the smiles showed in their eyes! Working with the sales managers and service and parts dept staff was a joy, the office staff equally polite and professional each! I look forward to coming back to Scott Robinson Honda again and very soon!Update 9/16/2020: Had my Accord serviced today and worked with Tony in the Service Dept who is AWESOME!!! Quickly got my car in and kept me posted with updates all the way thru, and got me back on the road in a jiffy! So happy with the amazing service!
Name: S***** L*********
Date: 2020-09-14 19:35:22
Rating: 5
Comment: I been interested in a new car for a few years and for the past couple months been researching what SUV to get. Currently I have a 2007 Honda Accord and before that I had a Honda Civic. I chose the Accord because I was in a near death car accident with my Civic and because of the safety feature of the seats falling back, in a roll over, I was given a glimmer of hope to survive. Not being able to drive for 8 months but coming out alive I knew I wanted to stick with Honda. Sadly a friend of mine was in a similar accident the year after, driving a G6 (whatever make that is) he was paralyzed from the neck down because his seat never went back. Meanwhile his girlfriend who already had her seat back (nap time) survived.With that said, Jonathan Lopez was my representative for the day. I went through the Costco Auto Program and Steve (dont know last name- sorry steve!) was assisting me through email and phone communication in the beginning and had referred me to Ashley, because of an emergency he had. She was still working with a prior customer so she referred me to Jonathan. Needless to say, Jonathan did an excellent job! He was able to explain to me the differences between the newer and older models, the different features and prices. And most importantly understanding what was important to me for my next car. He let me test drive two different models, one that had a sale price on it, although I didnt like the seat color option, and I said I would buy it right now if it had different seats. So he drove to the other lot to show me another one, that just came in, with the seats I wanted. I was sold! (not with the sale sticker, and it was a newer model, but thats how important to me it was) Thank you Jonathan! I am super stoked for my new car. The manager (Mike Cerconi) and finance department (Kevin Mazmanian) and Allstate representative (Gerardo Olvera) were all great at customer service and explaining themselves. Cant wait to get my new car tomorrow! Love Scott Robinson been coming here for years
Name: G**** H******
Date: 2020-07-31 21:47:06
Rating: 5
Comment: This morning at 7am I was greeted by Tony Tran so that he can writeup the work order to handle my Honda Recall for the Fuel Pump Module. I came earlier in the week to have him order the part. He apologized a few times about having me come in 2 days earlier. On that day he gave me instructions to empty my back seat & trunk before coming in today. Also to have the fuel tank almost to the empty mark. He also suggested that I do the 20,000 mile service today since my mileage today was close to that anyways. He said that the car should be ready by 3p. At 10:30, Tony approached me in the waiting lounge and said that my Civic Sport was ready. HOORAY! Again he apologized that I had to come here earlier in the week. He answered a few questions about the operation of my Civic Sport and than I was on my way home.I noticed that during my time there, the cleaning crew was constantly sanitizing-the chairs, tables, floor mats, appliances and even the pens.I have always been treated with respect ever since I bought my Civic Sport here and came here to have all my service needs done.Thank you Tony Tran and be SAFE!
Name: A**** N*********
Date: 2020-05-22 22:17:06
Rating: 5
Comment: Everyone who helped me was so kind! I was able to leave in my new 2020 Civic hatch with no issues. Ihab and Richard made the buying experience streamlined and easy.
Name: G*** B***********
Date: 2020-01-12 23:11:23
Rating: 5
Comment: From the very beginning of my interaction with Darren White at Scott Robinson Honda, I felt like I had met someone that I could trust and who was willing to work as hard as it took to win my business. Darren was always friendly, never pushy or salesman-y, and he always took the time to keep emailing me back to honestly answer all my questions. Once I went in to see the car, Darren matched the quotes of other dealers, listened to my concerns and adjusted the price accordingly, and patiently talked through everything with me - all with an infectious smile and genuine warmth. Based on his excellent service, great personality, and willingness to give me a great deal, Scott Robinson Honda has won my and my wifes future business. We already told Darren that as soon as my wife is ready for a new car that hes the only guy we are going to call! Thanks again, my man!
Name: g*** s***
Date: 2019-02-20 18:52:38
Rating: 1
Comment: Sales here is terrible, no energy,.if u are shopping around try get a car, sales told you go out shopping with dealer, not here.If u want get a car now, than will show you a car.Btw, if u told them u go other dealer looked car, them will ask you WHY u didnt get car in other dealer
Name: C*** B****
Date: 2018-11-07 13:36:27
Rating: 1
Comment: Long story short we purchased a brand new honda everything went good until we noticed some imperfections on a brand new 2019 honda. Apperantly someone backed the car onto another car and left the license plate imprint on the bumper as well as curved rims on the same car. Was promised it would get taken care of so we went forward with the deal. After all was paid the demeanor to fix the issues changed and one of the managers only gave us 2 options either leave the car and return it or take it and we will fix it when we have time. After the whole ordeal and going back and forth with one of the managers (dont get me wrong, the salesman helped and did an awesome job) but his manager over shadowed him with rude attitude and negative help. Will I refer friends and family to this dealership in the near future.... NOPE! Oh and we are on the 3rd week and still no efforts to fix damages (done by the dealer before the car even left the facility) to a brand new 2019 honda. I guess they ran out of honda helpful people in this dealership. Scott Robinson Honda thank you for selling NEW crashed cars.
Name: H***** A************
Date: 2018-10-11 21:55:54
Rating: 5
Comment: I highly recommend Stuart Lipschitz and Richard Bruce at Scott Robinson Honda. They were both very helpful, let me take my time with things, and answered all my questions. 5 stars!
Name: R** R********
Date: 2018-06-17 00:56:41
Rating: 5
Comment: Excellent service!!! I bought my 2018 civic here couple weeks ago and today I recieved the Ca plate and you know what.. I dont feel like putting it yet on my car WHY. .because I want to let the people know that I got that car from Scott Robinson Honda and I wish I can bring alot of customers to that place to experience the wonderful experience of buying cars that I experienced... Eyyyy people that experienced is all because of a young gentleman who helped me from the time I stepped in and the time I stepped out with the brand new car I wanted..and that gentleman is Mr. JOVIC ANICETE..very informative, very kind, very straight forward and most of all very patient...So if you are planning to get a car eyyyy go to Scott Robinson Honda in Torrance Ca and look for Mr. JOVIC ANICETE the person you can trust and with him you are in a good hand! Good luck and Thank you so much Ilovemycar!!!!
Name: R***** L****
Date: 2018-06-11 22:24:04
Rating: 5
Comment: This past Memorial Day I helped my father-in-law buy his first new car. Buying a new car can be hassle and time consuming but most importantly very expensive. To save time and money I decided to email different dealerships because I wanted to see which dealerships offer the best prices in the market. SCOTT ROBINSON HONDA is that answer. I had the pleasure of working with Brett Wright. Brett is very friendly and was able to answer all questions very quickly. Scott Robinson gave us the best price, exceptional customer service and is the only dealership around that offers Lifetime Limited Power-train Warranty for free. Once my father-in-law deal had been process, I decided to trade-in my 2013 civic for a new 2018 Civic. Again Brett was very quick to work out a deal that my wife and I were happy with. The whole process was hassle-free. I strongly recommend going to this dealership and if you go, ask for Brett Wright. Now my Father in law is very happy with his new 2018 Honda CR-V and I love my Honda. Thanks Brett and Scott Robinson Honda. We are very happy with the experience!
Name: R** M******
Date: 2017-07-26 17:21:03
Rating: 5
Comment: Had a really positive experience here! I emailed 21 dealerships across Southern California for quotes on a new Honda CR-V Touring and narrowed it down to two that had the color/trim we wanted on the lot that day and had very competitive prices. We drove an hour from San Diego to the first dealership only to discover that the vehicle had more miles on it than expected and had a bunch of dealer adds we didnt want (which means the actual price was more than $2K higher than the quoted price even before taxes and fees).After 90 minutes there, we walked out the door and drove another hour to Scott Robinson (after making sure they had what we wanted without a bunch of miles--should be a new car, duh). We worked with Gray Kendall who was able to get us the trim level and color we wanted with 10 miles on it and ZERO DEALER ADDS... Which meant the quoted price ended up being the ACTUAL price! They also agreed to make our last lease payment on the vehicle we were swapping out of (an earlier CR-V).Even the finance guy, Richard Bruce, was great to work with (you know how some finance guys can be, am I right?) and we felt like we were being dealt with fairly and honestly. No sales manager swooped in at the last minute trying to change things up. They offered the usual maintenance and other plans, but nobody was pushy or obnoxious. A+ for that!Also, I just have to say... This was the nicest looking Honda dealership weve ever walked into, service was on-site late to wash and swap license plate frames on our vehicle, and it was even nice seeing diversity among the employees/staff.If we lived closer we would come back for all the routine service/maintenance (wish our local dealer was as on top of it as this one).I would absolutely recommend Scott Robinson Honda and the staff we worked with to friends and family.
Name: R****** C
Date: 2024-06-26 21:37:30
Rating: 5
Comment: My experience at Scott Robinson Honda was excellent from start to finish. Our sales manger, Sean Monroe, was professional, kind and honest. He carefully listened to my needs and explained the car’s features in a clear and meaningful way. I have to admit, I was fearful of purchasing a vehicle through a car dealership but Sean eased all of my concerns. His friendly and caring approach made the process very easy for me. I love my new Honda Pilot Black Edition!! Thank you for providing a great buying experience. I look forward to recommending Sean and the Scott Robinson Honda dealership!