Wheelchair-accessible car park
Yes
Serra Ford Rochester Hills Service Center in Rochester
Categories
Location on the map
Rochester, Oakland County, Michigan, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 855-858-0524
Site: https://www.serrafordrochesterhi...
Site: https://www.serrafordrochesterhi...
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:7AM–2PM
- Sunday:Closed
Comments (40)
The service is great. Clean waiting area. Nice staff and most importantly quick and well-done vehicle maintenance.
It was horrible going there to just get a key made I was there at 5pm they close at 6 pm the guy behind the counter went to find someone to make the key and asked his boss if he could do it for me because it was the only key I have and it was broke the guy in the office said if he would have came 30 mins earlier he would done it. It dont take long to make a key lazy people there Im a District manager for my company if my guys had an hour left and someone had an emergency and my employee would have not helped them they would have been fired on the spot have a great day.
If I would have known my car was going to be there 2 1/2 days I would have rented a car. And it took way to long for me to find out what as wrong. The employees were friendly and I didnt like the way I was charged with no discounts. I live from check to check. And can not live without my car. And when I called I would have liked a timely response. I understand being busy but that was rediculious.
Absolutely fantastic mobile service for an airbag recall, from Mackenzie in scheduling, to Beau and his coworker as the mechanics. They even filled the tires, topped off the fluids, checked to make sure there were no check engine lights, etc. I would ABSOLUTELY recommend Serra Ford Service Center, and would even drive out from Clinton Twp to Rochester Hills next time I need any service!
Staff is courteous and level headed. Unfortunately cant see them smile right now, but you can feel they are. Worked well with what we had and made a better deal in the end.
I used to receive a free car wash when servicing the car but this is not being offered any longer
I have been going here for 20 years. Since it was Huntington. I have had the same salesman--Jim Bommarito because he has always gone above and beyond in treating me with respect and truth.
Seemed friendly....didnt get back with diagnosis in a timely fashion. If youre not under warranty dont waste your time because they will stick it to you price wise. Lets just say I got a quote for $3000.00 on a sunroof repair and took it elsewhere for $650. Ridiculous!
The customer service couldnt be any better. I had a situation with a tire and the manager took care of it immediately. I will never take my car to any other dealer.
It took two weeks to get my appointment date then I found out that they no longer have taxi service so I had to find my way home that was hard to do
Very Friendly, Answer questions and even gave me a car wash😊
These guys did a great job on a airbag recall. replaced the unit in my driveway. Took a half hour and very professional.
Dropped off our Toys for Tots and tested the new Edge , we liked it and will get a new one when our lease is up.
Service was fast and affordable. Was told it would take about an hour and a half but was done in less than an hour.
Matt Weyers in the Service Department is the best!! Always professional, courteous and super knowledgeable!!! He and the entire Sierra Team are always A-1!!!
Professional team of staff and service center!
Excellent went there for service to put my GPS from my phone into the GPS excellent service from the service manager
Zero, service was bad, messed up my in car camera and when I complained, they didnt care. Never take my car back.
Great service!
Very nice people working there. Great follow up.
Friendly and helpful
They always have the parts that I need in stock.
Courteous, Informative, on schedule.
Great service department.
Excellent
Excellent in every way!
Excellent service
Great service
Helpful fellows
The best
Total reviews rating 4.5
40 Reviews for Serra Ford Rochester Hills Service Center 2023:
Review №1
2022-08-17This dealers service department is what keeps me as a loyal customer. The entire staff are highly energetic, informative and customer focused, including all the Service Mechanics and Technicians.
Review №2
2022-05-10Terrible across the board. Despite a nationwide back order on a critical part, the service and communication made it even worse. Had my truck for a week, even offered to pay out of pocket for the part that is under warranty and received no call back. Will not recommend any Serra ford dealership in the future ..to anyone.
Review №3
2022-07-25Nate, Kristina and James, you guys are soooo amazing!!! Thank you for going above and beyond when it came to getting me into a new vehicle! I had my eyes set on the 2020 Vehicle and somehow someway you guys made it happen!! I’m forever grateful for you all!! Thank you thank you thank you !!!
Review №4
2022-08-03Service is always great and on time .had my great grandson 2yr with me he was all over the place the staff from front to back was very helpful in helping me maintain my sanity thank you serra staff for making my grandson experience a good one
Review №5
2022-08-01I had a great salesman named Jacob who found the exact car I wanted in the price I wanted. Couldnt have been happier.
Review №6
2021-12-23I really like that they work by appointment. Other dealerships had 2-3 hr wait times for a simple service visit. At Serra, I was in & out in about 45 and the car was washed on the way out. Great & friendly service!
Review №7
2022-05-29Very helpful staff and they took great care of my car.
Review №8
2022-06-15Used car sales was very helpful getting is out of a lease and into a used car.
Review №9
2021-08-03This is my first Ford vehicle. Have had a few issues done at this dealer. This time an exhaust sensor went bad so I dropped it off for repair. The dealer appeared to have fixed the issue but upon picking up the vehicle, it hesitated so badly at 2 situations that I thought the vehicle was going to stall on me. Fortunately, it didnt because I was accelerating into traffic. I called the dealer immediately and took the vehicle back the next day. Indeed, they found another issue that somehow they missed during their test drive the first time around. Not sure how they could have missed that. Disappointed. They fixed it eventually.
Review №10
2022-05-01Just not a pleasant experience. We did 2 service jobs and made a purchase