Service Center - Chrysler, Dodge, Jeep, RAM

---

Name: M*** M*****
Date: 2024-06-12 23:30:17
Rating: 5
Comment: Always five star service even when we had an emergency on my daughters car. We dropped it off on Sunday night filled the drop off slip put the key in a secured drop box. Even without a service appointment they handled everything and got her back on the road by Tuesday. Thank you Ferdie and your great staff our family always feels safe and secure knowing even in an emergency. Orange Coast always comes to the rescue.

---

Name: A***** C*****
Date: 2024-06-12 17:32:56
Rating: 5
Comment: Paul Gordon always delivers excellent service when returning for our car maintenance

---

Name: S*** T*****
Date: 2024-06-11 17:52:01
Rating: 5
Comment: My advisor was Justin and he was amazing! Such great service by Justin! Highly recommend asking for Justin.

---

Name: T***** G******
Date: 2024-06-11 01:54:04
Rating: 5
Comment: Bought my gladiator here in 2022. Have only taken it here for oil changes and all services. Great customer service very helpful.

---

Name: N***** D***
Date: 2024-06-10 05:53:55
Rating: 1
Comment: Took my Jeep in for some warranty work. Told Jose in service that I needed the car back 7 days from when I dropped it off or I would get a rental because I had an important trip coming up. Jose assured me it would be ready in time. As the days got closer, I called and left messages with Jose to which he never responded. It would take me calling the service line (opposed to his direct line) to even get him on the phone. Absolutely horrible communication from this guy. All I got from him were excuses. “Sorry I didn’t call you back, I had to pick up my kid from school” “sorry it’s taking so long the technician doesn’t like doing this kind of repair so he’s taking his time on it”. On the very last day before I left town he promised to call me back to tell me if the car would be ready, and of course, he did not. By this time it was too late to secure a rental. Luckily, I had a friend come through and let me borrow a car. All of this could have been avoided with a returned phone call.

---

Name: J** M*****
Date: 2024-06-09 13:58:39
Rating: 2
Comment: This was not a shining moment for this dealership. I bought the truck I own here. It’s a 2018 Power Wagon. Thank god I bought the extended warranty. The trucks battery basically corroded out. It would not start@ all. It was towed in. My warranty says that I am authorized a rental. That didn’t happen. For 4 days no rental. I was stuck… at home. Finally got one if I recall Monday of the following week.My service writer was hard to get a hold of. All I was told was leave a msg and they are trying to diagnose the problem…for 20 + days!!! Or 14 actual work days. During that time my service writer apparently left or he got fired or resigned I don’t know. I actually went to the dealership because nobody could tell me the status of my truck. I kept being put on hold…Twice I was told we’re almost done we “think” we have it figured out. Plus I got an email that said the parts I had ordered were in. What? I didn’t order anything. WTH??? I finally got in touch with the service manager…he called. That was after a testy email.Bottom line: the dealership fell flat on their face. I realize that there’s new construction going on and personnel issues occur but this was totally unsatisfactory. This was about 3 days after they had to replace my transmission and torque converter after they both went south…Best of all, for my troubles I got a free car wash voucher. Yay me!

---

Name: A*** W****
Date: 2024-06-06 23:21:16
Rating: 5
Comment: Paul in service was great wouldn’t take my car anywhere else!!!Thank You

---

Name: M****** B***
Date: 2024-06-06 21:27:14
Rating: 5
Comment: Paul Gordon my service advisor was welcoming and knowledgeable. Making the experience exceptional in that all your fears of bad reps dissolve immediately. That was great. Oh yeah and he saved me money too. That was a great surprise surprise surprise. Shhh better than Lexus service.

---

Name: t** g******
Date: 2024-06-06 21:18:20
Rating: 5
Comment: Had my vehicle serviced by orange coast and i couldnt be happier. All the staff are friendly the manager Ferdie personally took care of me making my experience perfect. Thanks.

---

Name: L B*****
Date: 2024-06-05 18:15:29
Rating: 5
Comment: Lonna in the Service Dept is fabulous. She communicates well and often about the status of my car, is honest about what needs to be done urgently versus later, and is transparent about the costs. The team assessed my cars issues, provided me with options, and completed all of the work earlier than expected. I also love that they provide ride shares to and from their department.

---

Name: R***** J******
Date: 2024-06-05 17:46:16
Rating: 5
Comment: I’ve been a customer of this store since 1986, when Nick ran the store for Mike. Paul Gordon has been the best service advisor in my 38 years in dealing with this dealership

---

Name: T**** P***
Date: 2024-06-04 03:28:05
Rating: 5
Comment: Justin Peters was amazing and very helpful! Truly appreciate how he went above and beyond for me!! I will be back !

---

Name: L**** R*** D* L*****
Date: 2024-06-01 22:08:27
Rating: 3
Comment: The CustSvce sucks, 7 day wait just for an estimate, I got a second opinion afterwards, elsewhere, and half of what was quoted at this jeep, as necessary, was not!

---

Name: L**** R****
Date: 2024-06-01 17:48:00
Rating: 5
Comment: As always Lonna Love takes great care of us every time we come in. we call her and our problems are taken care of. I wouldnt go any place else.

---

Name: N*** A
Date: 2024-05-31 22:20:11
Rating: 5
Comment: Dean and Paul were very knowledgeable and helpful in getting my work completed.

---

Name: A***** C*****
Date: 2024-05-31 02:23:35
Rating: 5
Comment: An honest dealership. Very friendly staff. Would recommend buying from them.

---

Name: B**** G********
Date: 2024-05-27 23:04:56
Rating: 5
Comment: Dave Anderson was our service advisor and did a great job. Brake job, pads and rotors, on 2018 Jeep unlimited rubicon.

---

Name: C******** K*
Date: 2024-05-24 22:05:19
Rating: 5
Comment: Quick oil change and tire rotation; shuttle while waiting was very helpful!

---

Name: A*** H*****
Date: 2024-05-22 19:29:57
Rating: 5
Comment: Great service, in and out, always friendly and get the job done in a reasonable amount of time, thank you!

---

Name: D*** J******
Date: 2024-05-21 00:56:58
Rating: 5
Comment: Amazing service! No issues, quick and good financial deal

---

Name: G****** H********
Date: 2024-05-20 20:07:35
Rating: 5
Comment: Awesome representatives who work for Dodge Chrysler. I feel safe to know where my first truck came from. G. H.

---

Name: D******* M*****
Date: 2024-05-20 18:37:59
Rating: 5
Comment: I went in for a quick radio change and my experience was amazing!

---

Name: W**** V*****
Date: 2024-05-13 04:41:54
Rating: 5
Comment: I recently needed a basic service at Orange Coast Jeep. Upon my scheduled arrival time, my SUV was taken in to be serviced. the service assistant was very courteous and she directed me to the area where I could wait for my service to be completed. Paul M guided me thru the process and was thorough, thoughtful and very professional. My car was done in the amount of time that he had estimated. All in all, I have always had excellent service at Orange Coast Chrysler, Jeep and will continue to have me Jeep serviced there.

---

Name: J*** K************
Date: 2024-05-11 19:50:31
Rating: 5
Comment: What can I say that I haven’t already said 1000 times. This is my 11th purchase from this dealership 11 cars you don’t buy a second car if you’re not happy with the service I bought 11 cars from the dealership both me and my wife absolutely love the service And I even love the service department for the oil change that I got today just outstanding.

---

Name: j** s******
Date: 2024-05-10 05:15:37
Rating: 5
Comment: The service was very good. Its the onlydealership I have been to, that I havent had any issues with..

---

Name: S****** N*****
Date: 2024-05-05 21:09:27
Rating: 5
Comment: The service man Paul was excellent in keeping me posted on what was going on with my 2019 Jeep Compas. Highly recommend seeing Paul

---

Name: M****** D****
Date: 2024-05-05 01:10:00
Rating: 5
Comment: My adviser Lana love is the most effective advisor that Ive seen in a long time. She gets everything perfectly well done. As far as your car is concerned, she is a monster. I think Christopher havent heard? On your team shes very knowledgeable in all areas of her profession. Thank you again.

---

Name: J****** S******
Date: 2024-05-04 18:30:01
Rating: 5
Comment: Quick and courteous service. Lonna and the recall staff went out of their way to make sure I got the needed service completed in a timely manner. Thank you.

---

Name: E****** S******
Date: 2024-04-26 01:00:43
Rating: 1
Comment: I took my my 2022 2500 Dodge ram to get serviced. I was told they might have to keep it overnight but that they would let me know, an hour before they closed Dean the the service representative helping me called me to say that the truck was ready. I drive back the truck back to Los Angeles and after starting it a second time I noticed the same Preform service and fuel filter required are alerts are still showing on my dashboard and even the sticker on the windshield wasn’t updated. It honestly looks like I paid $819 and they didn’t end up doing anything to the truck but the recall it had.

---

Name: J**** J*****
Date: 2024-04-25 02:06:25
Rating: 1
Comment: When I dropped off my 2014 ram for a radiator fan issue on Saturday I was told by Service advisor Dean that that it would be looked out by Monday or Tuesday I went by 2 times once on Tuesday and he said called the tech and it should be ready to go by Friday. On Thursday I texted he said he was at a doctors appointment and his boss would let me know about the inspection on that day come Friday I still hadnt heard anything so I went in and he was off work so another service advisor said he would check and he found out it hadnt even been looked at and probably wont be looked at till the following Monday April 22,2024or Tuesday the 23rd Dean had told me on Tuesday that if I needed a rental Chrysler would pay up to 15 dollars a day since there are recalls so I rented a car and was charged 50 bucks a day a total of 300 dollars for 6 days and then the truck was finally looked at on Tuesday the 22nd of April and he said its a bad fan but the recalls were already fixed so Im confused how in one day all the recalls are fixed on it seems a little fishy to me so I was out of a truck for 12 days just for a 225 diagnosis of a bad fan

---

Name: j*** b********
Date: 2024-04-25 00:44:35
Rating: 5
Comment: Took my 2021 Jeep gladiator in for battery trouble and that was taken care of under warranty. There were also two recalls the high pressure fuel pump (that I didnt think would ever be resolved) and a rear axle seal both done. They also changed oil, rotated tires and changed out the fuel filter. All of this was completed in just two days. Many thanks to Paul the service writer and the techs. Jobs well done.

---

Name: R***** P*****
Date: 2024-04-24 19:45:20
Rating: 5
Comment: This is the second time I’ve had the pleasure of dealing with Orange Coast CDJR and both experiences have been extremely professional. I had the pleasure of working with service agent Lonna Love. She and the rest of her team make service and repairs as painless as possible. I received a loaner vehicle both times and did not have to wait endlessly for my car to be repaired or have to wait long after my appointment time to be helped. Overall a very seamless process. Very attentive and efficient service department.

---

Name: K** R***
Date: 2024-04-24 18:02:27
Rating: 4
Comment: Unfortunately there is no loaner program in place for repairs taking 1 week to complete. Also their car wash was inoperable, I was given a self wash coupon. The quality of work preformed was exceptional, would definitely recommend bringing your vehicle to factory trained technicians, my Jeep operates as good as new.

---

Name: P**** H*****
Date: 2024-04-23 01:26:38
Rating: 3
Comment: The wait time and waiting room is pretty sub par compared to other car dealers. There was only a coffee machine but it was kind of a nightmare. Even the water machine was a problem to operate with the foam cup supplied. They dont wash your car either. On the bright side, the service people were friendly and attentive.

---

Name: D***
Date: 2024-04-21 22:12:42
Rating: 5
Comment: Oil change and open recalls were addressed quickly and efficientlyA very easy visit!

---

Name: J*** C*******
Date: 2024-04-21 19:55:33
Rating: 5
Comment: Great atmosphere Friendly staff. Highly recommended this place if your busy they dont waste time straight to the point ..

---

Name: B****** S****
Date: 2024-04-18 19:48:29
Rating: 1
Comment: For simple door lock issue they made me visit the dealership 3 times. Also, service guy is a joke.

---

Name: K**** L*********
Date: 2024-04-18 16:56:16
Rating: 5
Comment: Paul has always done right by me. Always finding the most money saved and always thorough with his services. He always keeps you up to date as the days go so you never have to wonder where in the process your car is at. You can tell when you walk away from OC auto mall that you’re getting the best deal and the best service you could ask for. I only go to Paul because he won me over on my first service visit, but I am always greeted with other friendly faces from everyone in the office, so I’m certain whoever your service advisor is, you will be satisfied. Anyone you meet working here, office or mechanic, you will feel safe with leaving your vehicle and know that you’re going to drive away safe than you came in. Thanks always!

---

Name: T**** r*****
Date: 2024-04-18 06:11:40
Rating: 5
Comment: Thank you Neil for your help with my van!!! As usual great customer service!!

---

Name: B** A*******
Date: 2024-04-17 21:38:13
Rating: 1
Comment: Dealt with the rudest person Ive ever encountered in a professional situation. After obviously being confused by his explanation of ser ice packages. the bill was 3X what I expected. Upon me realizing the confusion and stating it, his response was No, I explained it clearly and refused to even recognize the confusion. Hes obviously never dealt with a lot of people. and certainly doesnt recognize that there are 2 people involved in a conversation, and unless he can read minds, certainly doesnt know whats on anothers mind. I taught classes in Aerospace and to the Air Force, and the same words dont always click in everyones mind. We had a very interactive dialog, and asking for a breakdown on services in the 4wd package seemed to irk him. Apparently they expect all of us to know their packages as if we worked there. Service got done,but having the girl outside where I waited too busy texting on her cell phone to page Justin, and another guy doing so after noticing Id been standing there waiting. Ive never in my life had a conversation with someone, misunderstanding is discovered, and one person refuses to recognize that there was a breakdown in communications. If you ever go to this dealer, make sure to ask all the questions you have. If your purchasing, get itin writing! I had issues with features stated for the vehicle that were only true after i had to purchase upgraded equipment. check the stated towing capacity and then have them look at your bumper, etc and youll find youll need to spend a few hundred more to make it so.Ive had issues with these guys every time Ive had it in for service. Ive just never been upset enough to leave a review.

---

Name: k*******
Date: 2024-04-15 19:46:46
Rating: 5
Comment: These guys are the best! Dean is hands down the best service manager and has helped me out a bunch over the last 6 years.

---

Name: B****** B***
Date: 2024-04-15 00:48:19
Rating: 1
Comment: Worst service ever! Promised a car to drive while van in their service department for a scheduled in advance warranty repair. They said they needed the van for 48 hours to diagnose the issue, which then turned into 72 hours. They didn’t have a car for me to drive for a week, then when they said to get a rental car as it was covered by my warranty. They had the van another week and a day. Mean time the cheapest rental car cost me $400! So far after contacting Chrysler twice, after more than 6 months and no reimbursement of rental fees, not one cent!I don’t plan on taking my van to them for service ever again or ever buying another vehicle from them!! They don’t hold to their word at all! Also, someone there responded to my comment and asked me to call them, I tried and was told that Daniele doesnt work there anymore and they didnt tell me if anyone had or was going to take her position. Not surprised!

---

Name: E*** V***********
Date: 2024-04-12 23:23:16
Rating: 5
Comment: Grateful for another great service experience at Orange Coast Chrysler Dodge Jeep Ram Fiat.Paul is Outstanding ⭐️⭐️⭐️⭐️⭐️+

---

Name: F*** F*****
Date: 2024-04-12 00:48:16
Rating: 5
Comment: Excellent service. My service adviser was Lonna Love. I was pleased with the overall service

---

Name: H**** K
Date: 2024-04-10 15:55:28
Rating: 5
Comment: The best service, thanks Lonna I really appreciate your support!

---

Name: C**** Y********
Date: 2024-04-07 18:08:19
Rating: 5
Comment: Orange Coast’s service advisor, Jose, was extremely helpful and professional when I took my Jeep in for an oil change and a recall update. The entire service was completed in about three hours, and Jose kindly called immediately. Overall, it was so nice to have such an easy, carefree experience. Thank you, Jose!

---

Name: L*** B****
Date: 2024-04-06 15:27:26
Rating: 5
Comment: Best service you can find! Highly recommended! They return your calls and treat you as a valuable customer! Completed a recall work fast! Thanks Andrea and Jose!

---

Name: T***** A*****
Date: 2024-04-04 18:07:23
Rating: 5
Comment: I had such a great experience with the service team. Justin went above and beyond to make things as easy for me as possible and got my car fixed even faster than anticipated. Definitely will go back!

---

Name: D***** J*******
Date: 2024-04-04 17:43:59
Rating: 5
Comment: I went in and got help in less than a minute. I walked out with the preliminary estimate 3 minutes later. I got a text with updated estimates and choices for some further work about 45minutes later. I authorized some of the items on my phone. The service technician stayed late to finish my car that afternoon. The final bill was under estimate and everything is working fine.

---

Name: G****** A*******
Date: 2024-04-01 21:29:24
Rating: 5
Comment: The Service Dept was amazing! Jose Torres and team went over and above to get me back on the road quickly. I highly recommend this Dealership.

---

Name: S**** S****
Date: 2024-03-30 22:38:12
Rating: 5
Comment: I had originally purchased my brand new Jeep Grand Cherokee at the Orange Coast location, and moved to the bay area shortly after. Recently, a jeep location in the bay area tried making me pay $2200 for an issue that was suppose to be under warranty. I called the Orange Coast location, and Ryan took matters into his own hands. He went ABOVE AND BEYOND to help me and make sure that I was taken care of, and I couldn’t thank him enough.

---

Name: F*** C*****
Date: 2024-03-30 19:01:42
Rating: 5
Comment: I was able to book appt yesterday for today’s service! As usual Paul took great care of us! Meeting us at arrival and when we left and even offered a Lyft or Uber to pick me up when Jeep was done. 10 out of 10 to Paul and OC Jeep!

---

Name: M***** G*****
Date: 2024-03-30 04:16:05
Rating: 5
Comment: My experience was excellent. The sellers name is Christian, excellent. And he fulfilled everything he offered me at the beginning. In the end, I was very happy. They were very professional. The jeep gladiator came up with a detail the next day and they gave me another car on the spot and then when The car was ready and they offered to take the car to my house. I live 50 miles from the dealer. I went to more than ten dealers and when I got to the end of the business they all wanted to change the price. This dealer was the only one who complied with me. They helped me a lot and they helped me. They made you feel very good. The treatment and service was excellent. I recommend it 100%.

---

Name: M****** B*******
Date: 2024-03-28 19:08:51
Rating: 5
Comment: Jose was terrific - candid about what was going on and responsive in getting things done well.

---

Name: A******** H******
Date: 2024-03-28 17:28:48
Rating: 5
Comment: THE GREATEST DEALERSHIP and MOST AMAZING SERVICE MANAGER RYAN!! I can’t thank Ryan and his team enough for all their effort in taking care of me and my 2022 dodge Durango GT. I highly recommend purchasing from them and or going to them for service. You won’t be disappointed. This service department is my hero. No price gouging here. Communication on point, honesty, reliable, dedicated, hard working, responsive, so caring, phenomenal customer service, best deals. They took care of my car when it was just outside of warranty when two hoses rubbed together and coolant was leaking everywhere. Ryan and his team went above and beyond to take care of me. I live far but I don’t care they made it worth my while. I have absolutely no complaints, only joy and gratitude to Orange Costa dodge @ Costa Mesa! You all rock!! Thank you so much again! I’m going to keep coming back because I’m so happy with my experience!

---

Name: I**** L* S****
Date: 2024-03-27 21:33:35
Rating: 5
Comment: I couldn’t have asked for a better experience! I brought my Jeep in with an unknown error sensor situation. Paul and his team communicated with me every step of the way, solved the problem, and had me back in my vehicle in no time.

---

Name: L*** P****
Date: 2024-03-26 20:52:40
Rating: 5
Comment: David helped get my Chrysler Pacifica an oil change and a safety recall completed very quickly, which I deeply appreciated as I use the Pacifica to transport my four small children and I had limited time for childcare coverage for them. He was kind and courteous, and helped me get Lyft rides to and from the service department there. I would absolutely contact him again for my next service need.UPDATE 3/26/24: Yesterday I had another very positive experience with Justin, who helped me get an oil change for my minivan and also check out (and fix) a few other small things that had cropped up. He was incredibly understanding about my scheduling limitations, and made sure I was back on the road as soon as possible. I absolutely plan to come back here for my next service.

---

Name: D*** l****
Date: 2024-03-25 00:31:11
Rating: 5
Comment: Everything went great, no problems at the dealership, but approximately 200 miles after my service for the 67A recall on my 6.7 diesel the check engine light came on. Will see what happens next.

---

Name: k**** t***
Date: 2024-03-24 18:18:52
Rating: 5
Comment: This place the best for jeep jlAny issues they fixed itFor jeep JL I broke it down, you fix it and my wife pay it LOLNeil you are the best

---

Name: F***** R**************
Date: 2024-03-22 21:33:17
Rating: 5
Comment: I went for an oil change. They quoted me about 1 hr and 45 min wait and price was going to be around $70.It waited 45 minutes and car was ready, And was only $59. Dave assisted me

---

Name: R***** B*********
Date: 2024-03-22 14:01:14
Rating: 5
Comment: Dave was welcoming and very helpful. Offering a Lyft to/from work while my Jeep was being serviced is a very nice touch.

---

Name: E**** S********
Date: 2024-03-21 18:21:08
Rating: 5
Comment: After several interactions with other Jeep dealerships that left me quite annoyed with inefficiencies and lack of consideration for my time, Orange Coast was a breath of fresh air. It was easy to book my appointment, get checked in by a service writer who was clear about what I should expect and how long it would take. Dave advised me that one of the recall services for my Wrangler may take longer than I expected and we scheduled a time when I could come back and get a loaner so that the service could be done without having to worry about getting my vehicle back within a specific amount of time. All in all, a much better experience than Ive had at several other dealerships in the Greater LA area.

---

Name: B**** B*****
Date: 2024-03-21 17:56:40
Rating: 5
Comment: My past 4 cars have Chrysler products. When I needed service, this is where I take my cars and whatever it is, the issue is fixed or serviced the first time. Its faster if an appointment is made, you drive up and it is a quick talk with service manager and thats all you need to do.

---

Name: M*** J***
Date: 2024-03-21 03:56:38
Rating: 5
Comment: I dont write many reviews for companies.. But I have been going to Orange Cost Jeep, Chrysler, Dodge for many years and have purchased my last three vehicles from them, as well all my vehicle have been service through them and have never been let down or disappointed.My service advisor- Paul, has been helping me with me with my last few services on my Rebel. He has always gone out of his way to make sure my vehicle is well taken care of, and has always accommodated me when asked for special requests to be done. Im very particular on how my vehicles are taken care of, and who touches them.Thank you Paul for always being a stand up guy, and accommodating my needs and wants. I really do appreciate it.Thanks,Mike J

---

Name: A******** G****
Date: 2024-03-20 23:31:24
Rating: 5
Comment: I have been Orange Coast Dodge, Chrysler, Jeep, et al. Since 1986, when Jeff Peters was still a service writer. I be have always had excellent service, explanation of necessary work n now, what can be delayed, and so on. Always fair, always with n additional breaks and finished when promised. New generation, Justin Peters, is on board and the tradition carries on.

---

Name: M****** B**
Date: 2024-03-16 19:52:16
Rating: 5
Comment: The staff were very professional, friendly and fast. Especially David Anderson, he was very responsive even when he was very busy. I would definitely bring my car back again for any service.

---

Name: M**** O*****
Date: 2024-03-16 02:24:30
Rating: 5
Comment: Excellent customer service, from the receiving of the car till Paul, excellent person.He always make sure you understand every aspect of the situation and give you the best customer service.

---

Name: S*** C
Date: 2024-03-16 01:27:42
Rating: 5
Comment: Ask for Lonna shes the best. She made sure my service was taken care of to make up for a previous mishap. They were pretty quick too, barely had to wait an hour or so 👍🏼

---

Name: M*** J*
Date: 2024-03-15 23:10:46
Rating: 5
Comment: Love this dealership and the service people. Lonna is wonderful to deal with and glad she has returned to dealer. Service guys there are great as well. Will keep going back. I have lifetime warranty and they make every visit worth it.Thanks !!

---

Name: K**** J******
Date: 2024-03-10 00:06:04
Rating: 1
Comment: Terrible experience! Their electric vehicles do not work and they give you the run around. Just had my new 2024 Jeep Wrangler in their shop (for almost 2 weeks) because the electric has never worked and they basically told me it’s fine and to come pick it up. The electric kicked off after 3 miles on my way home. What a waste of my time and money. Do not buy Jeep electric. Go with another reliable brand, trust me.

---

Name: M**** V*****
Date: 2024-03-09 22:58:31
Rating: 5
Comment: Neil was absolutely amazing! He was so nice and friendly and so helpful and explained everything in detail to me. He needs a raise! Thank you Neil!

---

Name: R***** L***** (******
Date: 2024-03-09 18:34:20
Rating: 5
Comment: Definitely a step up since last few times I came. Neil was the best and the courtesy was top notch

---

Name: D*** F******
Date: 2024-03-08 03:59:05
Rating: 4
Comment: I believe in customer service, a simple communication is a key to customer satisfaction which I didn’t get from the service advisor. They would have earned all 5 stars if communication was there. I even called couple of time but no answer. Eventually someone else answered and was very helpful. All together yes I will be going back. But if I don’t share my opinion this will happen to others.

---

Name: M***** M*****
Date: 2024-03-08 03:28:43
Rating: 5
Comment: I love getting my oil changes. Employees Their get the job done in a timely & professional manner, every one there is very friendly that you want to come back👍

---

Name: J******* !
Date: 2024-03-07 20:06:01
Rating: 5
Comment: Paul was awesome, booked online, greeted quickly, got me checked in and on my way in a timely manner. Pickup was just as convenient. Definitely would recommend.

---

Name: K******* R***
Date: 2024-03-07 19:57:27
Rating: 5
Comment: Paul was excellent! Very fast service and great deals

---

Name: J******* P**
Date: 2024-03-07 18:30:09
Rating: 5
Comment: Orange Coast Jeep Dodge Ram service department are best service I ever had experience with this service department. Service department all staff are great professional and friendly. Please to meet with service manager Ryan Simonian very professional and friendly taking care of my dream toy. I really appreciate it. Thank you!

---

Name: J*** S******
Date: 2024-03-05 20:50:55
Rating: 5
Comment: Absolutely fantastic experience. Vehicle went haywire. All warning lights on, windshield wipers deployed, lights flashing, power steering went out and eventually vehicle coasted to curb and wouldn’t turn on again. All after hours. Towed to service. They called first thing in the am. Had it diagnosed in late morning. Repaired much more quickly than I ever expected possible and got me back on the road. Paul was super friendly and helpful.

---

Name: A**** G*****
Date: 2024-03-04 22:23:13
Rating: 5
Comment: I took my Jeep in for an oil change and tire rotation, my service advisor(Paul G.) was awesome! He found me a coupon and was pleasant to work with

---

Name: T**** C******
Date: 2024-03-02 17:58:02
Rating: 5
Comment: This Jeep dealership has been great! I had previously gone to a Jeep dealership in Tustin to service my car and handle recalls. They never answered phone calls, were often dismissive, and couldn’t even give me an estimate on parts or get me on a waitlist for the recall I needed. Orange Coast has friendly technicians, great and kind staff throughout who made sure I got help. They explained the problems thoroughly and the whole place was clean and organized. This is the place you want to come back to!

---

Name: G*** M****
Date: 2024-03-01 15:00:27
Rating: 5
Comment: Excellent service from Justin Peters and Lonna Love. Prompt, efficient, and comprehensive service provided with excellent communication.

---

Name: W*** K
Date: 2024-03-01 06:24:26
Rating: 5
Comment: Since I bought my car at OC dealer I have had the best support from Dean, he has always been reliable, honest and kind.

---

Name: b**** f******
Date: 2024-03-01 00:36:59
Rating: 5
Comment: Paul was great. Great customer service and very helpful in getting my truck serviced!

---

Name: A** P*******
Date: 2024-02-27 21:09:24
Rating: 5
Comment: I have now had multiple positive and pleasing experiences having my Fiat Spider services at this dealership. I will be going back.

---

Name: g****** H****
Date: 2024-02-27 00:56:59
Rating: 5
Comment: Took my scatpac in for service and was super pleased. They gave me a coupon discount, I was in and out very quick for my oil change and the manager came over and chatted with me about the car. Love this place Thank you Feirde

---

Name: M****** P******
Date: 2024-02-22 02:57:54
Rating: 5
Comment: We had a great experience with Orange Coast Chrysler Dodge Jeep Ram Fiat! Great turn around service. Lana was exceptional, Nick master tech was awesome too. Easy in and with getting the rental car as well for our service for our Jeep Renegade! Thank you!

---

Name: G*** T*******
Date: 2024-02-22 01:44:58
Rating: 5
Comment: I was helped by Dean who provided a great service. Went in for an oil change and a recall. Service was completed within a couple of hours. Always great service.

---

Name: S***** C******
Date: 2024-02-21 22:39:57
Rating: 5
Comment: I arrived before they open to be first in line and right at opening service personnel came to my car and got me taking care of. Service was very fast and everyone was polite and courteous. I have always had a great experience with this dealership. I bought three cars from this location and I have them serviced throughout the years. Justin Peters has very helpful and got everything taken care of faster than they thought.

---

Name: L**** H*****
Date: 2024-02-20 01:12:00
Rating: 4
Comment: My service writer, Justin Peters was great! Kept me informed on time and what may need to be done!However, service missed tightening my one hubcap on my Jeep. Can’t have that!

---

Name: J**** B******
Date: 2024-02-18 00:50:34
Rating: 5
Comment: Great customer service knowing they were fully booked managed to get my car in diagnose it and fix the problem great customer service

---

Name: I*** M* B*******
Date: 2024-02-16 16:28:54
Rating: 1
Comment: On February 12th i made a 200 miles round trip to Orange Coast Chrysler and Dodge so they can take care of a minor problem that happen with a used car that i purchased from them early January 2024,sins i was told i have 2 month warranty i took the day off and made the drive,they offered me a loaner but i thought if this can be taken care off the same day i just wait till its done. Of course the item wasnt covered and i had to pay,Two days later i received a email from the service department asking me about my experience and if there was anything else they can do for me,so i emailed them back expressing my thoughts that i wasnt happy with the service and that i shouldnt have paid for the repair sins i havent even put 500 miles since i bought the car, the repair was only $230.00 but still i have just dropped $44k for that car and i think they shouldve just repaired it for free, also after i left the dealership a tire low pressure warning came on. Anyways its February 16th and they didnt bother to trach out to me.So no stars for that outfit

---

Name: K* F******
Date: 2024-02-16 03:56:03
Rating: 5
Comment: I am always more than satisfied with the service I get from Neil and the gang at OC Dodge. Always on point with everything and they are always friendly. Thanks y’all

---

Name: D*** M*****
Date: 2024-02-15 21:53:31
Rating: 5
Comment: My Service Rep. Justin was great, kept me informed and took care of the service my truck needed

---

Name: J*** I********
Date: 2024-02-14 23:15:33
Rating: 5
Comment: Abraham did an incredible job repairing my car. Came back looking and riding brand new

---

Name: A****** W***
Date: 2024-02-12 21:45:41
Rating: 5
Comment: Paul was friendly, professional, and helpful. He was able to get my car serviced in a timely manner. I will definitely come back!

---

Name: S**** a** J******* M***
Date: 2024-02-11 01:19:01
Rating: 5
Comment: Great experience. Called earlier today about a Brake Controller programming feature and they got me right in. Timely, efficient, and honest with pricing and service. Go to Neal, and although he’s a Michigan fan, he’s quality.

---

Name: J***** H******
Date: 2024-02-10 02:58:53
Rating: 5
Comment: Service was quick, Service writer Jose was attentative and friendly. Overall experience and interaction with staff was phenomenal!

---

Name: D**** M*****
Date: 2024-02-09 19:52:03
Rating: 5
Comment: Paul G in service is my guy! He’s trustworthy and gets in the weeds with what the car really needs. He goes above and beyond and has always solved the little issues the 2012 Grand Cherokee has had and I mean little issues as almost no issues (knock wood).

---

Name: g**** r*****
Date: 2024-02-08 22:51:41
Rating: 5
Comment: Neil is by far the nicest and most thorough customer service expert I have ever dealt with anywhere, let alone in the car industry. He goes above and beyond and truly makes a not so fun (having an issue with your car) experience positive and easy. Go see Neil!!

---

Name: B****** G******
Date: 2024-02-07 19:20:25
Rating: 5
Comment: I have been taking my Jeep to Orange Coast for a long time now. My service writer Dean is above and beyond what I could ask for! I have actually had the pleasure to speak with some of the techs too, and they are absolutely amazing and they all truly care to make sure my vehicles issues are properly repaired and I am able to enjoy my vehicle.

---

Name: J**** M*****
Date: 2024-02-03 07:10:35
Rating: 4
Comment: Frustrating to not have my car for over a week, but out of your control thanks to Mopar. Somehow had all my repairs covered under warranty, think Jose had something to do with it… will be back, you will see me

---

Name: N**** M****
Date: 2024-02-01 01:39:39
Rating: 5
Comment: Customer service is always great. Every one is friendly and helpful, which is always a plus for me.

---

Name: l******* m*****
Date: 2024-01-31 01:41:04
Rating: 5
Comment: Customer service was great, they stayed in contact through out the service and the rep was very generous and polite

---

Name: D***** B*******
Date: 2024-01-30 15:27:20
Rating: 4
Comment: They were unable to find the intermittent issue, which I unfortunately can understand, but made the situation as convenient as possible, with a path to getting the problem resolved.

---

Name: A***** M*******
Date: 2024-01-28 06:39:35
Rating: 5
Comment: Neil was very helpful and took care of my maintenance on a timely manner.

---

Name: j**** h*****
Date: 2024-01-28 03:39:50
Rating: 2
Comment: Went in to have a battery replaced and technician did not reconnect the brace that goes from the cowl to the fender above the battery it was just resting on my radiator hose, also my amp power steps were stuck out and did not retract. I had to fix both of these issues when I got home.

---

Name: j**************
Date: 2024-01-27 18:30:23
Rating: 1
Comment: Never had a call back with updates until I called after on hold for 45 minutes call got transferred again after picking up my ride my jeep was durty like they took it offroading and mud prints on my hood

---

Name: T***** L*********
Date: 2024-01-24 21:50:42
Rating: 4
Comment: The service was okay, I brought my Jeep in because the battery was bad. Justin the service advisor made a lot of assumptions because I had after market parts on my Jeep. The batteries were replaced but the diagnosis was not 100% accurate. So I was happy that the batteries were replaced but not happy with most of the process.

---

Name: B**** G***** C*
Date: 2024-01-23 08:07:42
Rating: 5
Comment: Paul is the absolute best service advisor anyone could ask for. He always treats me and our car with respect. He understands what my issues are every time and he always makes sure to get the job done as quickly and efficiently as possible. Has been and will continue to be my go-to guy. Thanks Paul!

---

Name: M***** P*****
Date: 2024-01-20 18:33:45
Rating: 5
Comment: Dean was very helpful. I let him know it was urgent that I needed my car done in a timely matter and he got it done faster than I thought! I highly recommend asking for Dean.

---

Name: F**** G*****
Date: 2024-01-20 03:08:59
Rating: 1
Comment: Terrible. My trunk needed to have an electronic latch replaced on my 2018 Charger. The advisor quoted me a price and told me the latch would arrive on a Wednesday. Not only did it not come when he said it should have, but I had to call to find out any updates. The part arrived the following Monday. Theres too much to this, but Ive been an owner of Dodge cars since the Dodge Dart Swinger and have been a loyal customer since. I no longer have confidence in the brand.

---

Name: L****** B****
Date: 2024-01-20 01:01:01
Rating: 5
Comment: I wont take my fiat anywhere else :) thank you guys for being so accommodating, friendly, and price-concious. Im horrible at remembering names, but shout out to Dane (maybe Dale) for handling my car like his own.

---

Name: K*** D*******
Date: 2024-01-09 00:22:51
Rating: 5
Comment: This is an excellent, excellent dealership. I always have a great experience with the service guys, especially Justin Peters!! He always goes above and beyond, but during my most recent service, he helped more than I could have hoped for. Sometimes I worry that I dont know enough about cars, but Justin explains everything, patiently, and has gone out of his way to help get my Jeep in tip top shape. I am grateful for people who really take care of their customers!!

---

Name: C**** M*** D***
Date: 2024-01-08 05:49:49
Rating: 1
Comment: This is the worst dealership that I personally know of and Im 51 years old. If you think your car is safe while being serviced I will tell you youre wrong. My Dodge was stolen while it was being serviced and what really funny is that not only did my car go missing from service but the key also went missing. And then to top things off the dealership has no desire to catch the thief. Theyre not willing to look at the cameras, multiple cars have been stolen from the dealership and they dont get a better system in place or maybe higher security. On top of that the dealership was so difficult to deal with after the vehicle went missing. I dont know the exact amount but Im going to guess that I left over a dozen messages for managers to call me back. Never once did they give me the name of their insurance company. Never once did they offer me a Rent-A-Car. On top of that they didnt even help me get back into a New vehicle, no special deal or discounted price. Basically its my opinion that I was treated the exact opposite way should have been treated with This type of situation.I talked to a guy who had his Toyota Tacoma stolen from a Toyota dealership. The dealership mustve apologized to 60 times to this person. They immediately got him a Rent-A-Car, they immediately contacted their insurance company, they called the police didnt force the customer to call the police. They all sat down and watch the cameras and they saw how the thief enter the property and then how the thief just literally drove off the property. Then when the individual got paid off from the insurance company he got less than the new vehicle was gonna cost and the dealership made him an amazing Lio offer because they wanted him to be happy. It is my opinion that this Particular Dodge dealership doesnt care if Im happy and they certainly dont care how I was treated during this situation.By the way the car that was stolen was a four-year-old widebody Dodge hellcat with roughly 10,000 miles on it. Literally this time next year the car will be irreplaceable. They only hellcats left for sale are the ones that are on the dealership lots and most dealerships have them marked up $25,000When my car was stolen my wife posted something on the Nextdoor app. Before the end of the weekend multiple people private messaged my wife saying that they had similar situations at the dealership. Cars being driven and accidents happening and then the dealership claiming that it happened while on a test drive. In fact when I talked to a manager about this alleged offsite car accident someone in service got really defensive telling me how it was an accident the vehicle was being serviced but when you talk to the owner of that vehicle he tells you a completely different story.All I know is that I will never take a vehicle to the dealership ever again

---

Name: R*** D****
Date: 2024-01-05 22:01:25
Rating: 5
Comment: Paul does a great job! He cares that the vehicle gets repaired correctly. I have had issues with other dealers but Paul is probably 1 in a million! I can’t say enough good things about how he does his job! Thank you Paul!

---

Name: R***** B****
Date: 2023-12-28 16:57:50
Rating: 5
Comment: I was helped out by Dean. Dean was amazing being upfront about what he found, his documentation and keeping me in the loop each step of the way. He was incredibly friendly (as was the rest of the staff). After my poor experience at different dealership, I was skeptical to go to another. They restored my faith and do amazing work.

---

Name: D**** H*******
Date: 2023-12-27 15:35:26
Rating: 5
Comment: Dean checked me in at my 7:00 service appointment time. He estimated the cost of my routine service and the length of time to complete the service (since I waited at the dealership) and both were accurate. I was in and out quickly and for a reasonable price.

---

Name: L*** T*****
Date: 2023-12-23 22:16:42
Rating: 5
Comment: Paul is the absolute best Service Manager they have. He’s been taking care of my car and me for many years. It’s always a joy to have him work with me

---

Name: v******* n******
Date: 2023-12-22 22:13:30
Rating: 1
Comment: I have brought my Jeep to this dealership for service since 2008 and have always received great service. My last experience was very bad. I was promised to receive a response regarding the status of my Jeep in 48 hours, but never received a response. I was never able to contact Neil through the phone, email, and text contact information provided by him. I had to use the service secretary to get a hold of him after waiting 5 days. I had a conversation with Neil and was promised a call back but never received an update. After two more days without receiving a call I called the service secretary again to get in contact with Neil. At which time he put the Jeep on the rack. I received a text message regarding the multiple items they wanted to do to the Jeep. I wanted to have a conversation to review the items with Neil but he refused to talk to me. I was so frustrated with the lack of communication that I requested that no services to be done and I would come to the dealership to pick up the Jeep. When I was at the dealership to pick up the Jeep Neil asked if I was trying to bury him because he refused my phone calls. I believe in communication but I never received any communication. I do no want to pay $4000 in service on a vehicle with someone who refuses to discuss the what work would be done.I would prefer to give 0 stars but this is not an option.

---

Name: m*** h*****
Date: 2023-12-21 04:23:01
Rating: 1
Comment: Truck MIL came on. Took it here. Gave them the code readouts. Told me they couldn’t get to it till next week. I left it. Gave them my updated contact information twice. 1 week later I called asking for my truck. Guy was calling my outdated number. Emailing the wrong email. After 1 hour of making sure he got my email correct, he sent me the quote. The quote is for each problem diagnosed separately. Doesn’t explain anything. You have to accept each diagnosis problem. Can’t seem them as a list. Price is without labor. They don’t have the parts for a recall that’s 3 years old. Don’t have the parts for the problem at hand. I asked for them to diagnosis the problem and was never told it was going to be 225 dollars. Went to pick up the truck. Well it’s not ready. I told them I wouldn’t be getting work done there. They still had the truck torn apart. Had to come back 2 hours later. Always a terrible, and way over priced visit to the dealership. One day I’ll learn my lessson

---

Name: p***** m*****
Date: 2023-12-16 18:30:10
Rating: 5
Comment: Neil was the best. Friendly and helpful.We are thankful to all of the hardworking employees at Your dealership.We are pleased with the service that we received. Five stars.

---

Name: J**** Z********
Date: 2023-12-14 18:16:31
Rating: 5
Comment: They had taken care of my and my 2021 Trailhawk. Fixed a problem with my AC evaporator. Battery replacement.Reminded me of free oil changes I still had with them as I was going to a 3rd party for 2+ years. Got a loaner. All within 3 days from drop off. all under warranty! Dean was amazing and thank you to him and the team

---

Name: M*** G*****
Date: 2023-12-11 22:44:08
Rating: 5
Comment: Dave, the Assistant Service Manager was a star. He pulled out all the stops to make a bad situation with my Jeep, not purchased at this dealership, much better. He is faithful to keep you updated and sort out issues and would certainly recommend him and the service dept.

---

Name: L***** A*****
Date: 2023-12-08 00:18:37
Rating: 5
Comment: Neil was my service manager and he kept me informed and was very helpful I would go back to OC Jeep for all my Jeep needs. Good job!!

---

Name: B***** B****
Date: 2023-12-07 03:30:12
Rating: 5
Comment: Paul is a great service team member that we have had the privilege to always work with. He is friendly and very professional. He is the reason we always come back to get service done on our vehicles. Thanks Paul :)

---

Name: N*** J****
Date: 2023-12-07 03:10:36
Rating: 5
Comment: This is my fifth Jeep that I bought with this dealership and I’ve always taken them here for service. Paul Gordon is my service advisor and one of the main reasons I come to the dealership for my service. He always takes good care of my car and is very professional.

---

Name: C***** S******
Date: 2023-12-05 15:57:06
Rating: 1
Comment: Communication regarding my vehicle was limited, could rarely get ahold of Brandy (who was my service representative at first) and when I would leave a message with their scheduler she would not call me back prior to leaving for the day to provide an update. They also did not have any courtesy vehicles so I was renting a car from Enterprise out of pocket and not being able to get updates regarding a tentative timeframe in which my vehicle would be done made of very difficult to judge how many days I should continue to rent from Enterprise. By the end of the 2 week mark, Ryan, of one of the service managers, got a hold of me to give me a thorough update (first service manager, Ferdie, did not call me back even after the scheduler said she left him a message to call me). Ryan was amazing, very professional, and did a great job at service recovery to smooth things over. It was honestly a very disappointing experience working with Brandy and being told by numerous schedulers that they would have someone call me back in which I heard nothing. I will be looking to get service and lease my next vehicle somewhere else.

---

Name: D** S*****
Date: 2023-12-02 14:33:41
Rating: 5
Comment: Paul has been my service writer for over ten years. He’s the best. Professional, personal and helpful

---

Name: E*** B*****
Date: 2023-12-02 01:49:39
Rating: 5
Comment: David in the service department is a great asset to Orange Coast Dodge ram, and Jeep, none to take care of my service in a timely manner as promised, but he went above and beyond to make me feel important and that I was valued as a customer

---

Name: R****** H********
Date: 2023-11-30 21:32:24
Rating: 5
Comment: Everyone I saw in Service is very customer oriented. My check engine light came on and I stopped in. Lona took great care of me getting the car repaired as soon as possible. I highly recommend Jeep Service department.

---

Name: J*** A*****
Date: 2023-11-28 22:04:37
Rating: 5
Comment: Jose is the best service writer I’ve ever worked with. He truly cares and tries his best to get Your truck fixed always returns my calls or text. Keep me posted on how the repairs is going. Highly recommend him.

---

Name: T*** H******
Date: 2023-11-28 00:26:38
Rating: 5
Comment: First time coming to this dealership, and they were attentive, friendly, and completed what i came for in the time they said it would take. will definitely be going back when needed for our Jeep.

---

Name: J*** B****
Date: 2023-11-23 02:53:36
Rating: 5
Comment: Lonna is the best.She checked my warranty and let me know that it covered key replacement, and while I was there for key programming, she made sure my vehicle got needed recalls, and software updates taken care of

---

Name: C******* S**** M*****
Date: 2023-11-21 22:02:48
Rating: 1
Comment: This advisor is new and is not being trained or coached properly before taking on role as adviser. Worst communication… zero…. Worst call back with update…..0 . Had my car for 3 days and all it needed was a batter

---

Name: G**** D****
Date: 2023-11-21 21:58:30
Rating: 5
Comment: Service was exemplary! Neil was professional, caring, and kind. He explained everything to me so thoroughly and took really good care of me and my ram pick up. Great experience!

---

Name: C******** T******
Date: 2023-11-21 08:08:29
Rating: 5
Comment: Neil at Orange Coast Jeep, goes out of his way to service his clients! He always makes sure I am updated on the progress of my car and the work to be done is completed correctly! Thank you for being an exceptional service advisor!

---

Name: I*** M*****
Date: 2023-11-16 00:19:25
Rating: 5
Comment: Dean is the man! He was able to help me out with an issue on my truck that has been long running because of factory issues. Glad I was able to work with him this time around.

---

Name: A**** A******
Date: 2023-11-15 21:03:35
Rating: 5
Comment: Getting my car serviced at Dodge Dealership has been a blessing, working directly with Service Advisor Jose Torres is always a smooth transition from being stressed to relieved, the guy has amazing customer service nonetheless ensures you are aware of everything that is being done to your vehicle, with that he also keeps you updated consistently and work at a timely manner. Overall give the dealership 5 stars!

---

Name: M****** S******
Date: 2023-11-13 19:48:42
Rating: 5
Comment: Ask for Ms. Lonna L. Love.Shell take excellent, caliber care of you and your family with her rewarding kindness, unmatched professionalism, and concise communication. I am very pleased with my Chryaler experience.

---

Name: D**** G*****
Date: 2023-11-11 01:36:42
Rating: 5
Comment: Orange Coast Chrysler Dodge Jeep Ram Fiat not only truly and thoroughly inspected my 300S, but they were also very honest and insightful about the repairs that were a necessity as well as other areas of concern to keep an eye on in the near future.I feel completely confident taking my car there because I know they care about me as a customer and take pride in their work.

---

Name: C*** G*****
Date: 2023-11-10 22:17:14
Rating: 5
Comment: Brandy and Ryan I’m the service department were excellent to work with.We brought in our jeep for service after a stressful week of having zero help or options given by anyone we spoke to.After speaking with Ryan all of our worries were put to rest and we felt confident in their assistance. Less than a week later they called us with great news we were able to pick up our car.We can’t recommend them or thank them enough.

---

Name: a**** d****
Date: 2023-11-10 15:01:25
Rating: 5
Comment: Paul was very helpful and straightforward. Rental car was provided to me while my vehicle was being diagnosed. My Jeep was ready in less than a week. A car wash voucher was also given to me, since their car wash was under construction. This is my 2nd time bringing my vehicle for service here and I’d highly recommend it!

---

Name: J****** B****
Date: 2023-11-10 03:39:13
Rating: 5
Comment: Ryan was extremely helpful! He was quick to communicate with me and he answered all my questions. I was grateful for his assistance and left a very happy customer!

---

Name: V****** A******
Date: 2023-11-03 20:23:20
Rating: 5
Comment: This is the second time I’ve brought my Jeep to this location and they always take care of me. I’m a very happy customer. Jose stayed in touch with me all day about my car and giving me updates so I truly appreciated that.

---

Name: J*** R****
Date: 2023-11-01 02:46:57
Rating: 5
Comment: My 2015 Fiat 500e wokenup “dead” yesterday. AAAcould not revive it so we carried it to Costa Mesa on a huge flat bed. Jose Torres took my car in and assured me they would figure what ailed the little guy. Fast forward to today. Good as new with just a software upgrade!!

---

Name: D**** A******
Date: 2023-10-31 03:40:54
Rating: 5
Comment: Dean provided outstanding customer service. I came in for a defective tire, he worked with the insurance company and was able to replace the tire at no cost to me. Same action for oil changes.

---

Name: N****** B***** W******
Date: 2023-10-30 18:36:28
Rating: 5
Comment: Thank you Dean for your great service! Brought my little fiat in, she was assessed and repaired SAME DAY! Great follow through communication, and accurate price estimate on how much it was going to cost me. See you next time! Hope you’re car-wash is fixed soon!

---

Name: M****** S*******
Date: 2023-10-25 20:03:02
Rating: 5
Comment: Paul was amazing! He got me into a loaner while my recall work was done and was extra helpful. Great experience!

---

Name: L*** C
Date: 2023-10-20 17:28:46
Rating: 5
Comment: My first time going into this dealer and everyone is so nice and very friendly. Jose helped me out with paper work & diagnosis on my vehicle. He kept me up to date everyday that my vehicle was there. Very professional and trustworthy. If I come across any other issues with my vehicle I know where I am going. Thank You All for what you do.

---

Name: k***** d****
Date: 2023-10-20 01:00:54
Rating: 5
Comment: Dean is the literal best. So kind, so knowledgeable. Works insanely hard & is so good at his job. Would drive 30 minutes further for him everytime. Very very happy with his help. This man needs a raise

---

Name: R** S*****
Date: 2023-10-18 03:45:41
Rating: 5
Comment: Paul is an excellent advisor and gets it done also I like how he is very personable and doesn’t forget who you are. Also he is extremely excellent with his advice on you vehicle and it’s needs.Thanks again Paul

---

Name: H******* K***
Date: 2023-10-06 19:37:58
Rating: 5
Comment: Very professional work.Neil was extremely helpful and welcoming.He was great at explaining what need to be done and future schedule.I’ll recommend Neil to assist you for your car.

---

Name: C****** R*******
Date: 2023-10-06 16:44:28
Rating: 5
Comment: I was very pleased with the service I received from Dean. He worked with me on a complicated expensive issue with my Ram 1500 and the outcome was exceptional. He communicated well with me, and I could not be happier with the outcome. Thank you again for your extra effort. I will not hesitate to recommend Dean as your service writer.

---

Name: N***** S*****
Date: 2023-10-05 21:01:40
Rating: 4
Comment: Paul is fantastic. He rushed my car repairs through super quickly and everything works great. He’s honest and communicative. I only knocked a star off because they had no loaner vehicles since they were so busy and it was a little nutty when I had to come back with the car I was borrowing for my car seats.

---

Name: R***** A********
Date: 2023-09-29 04:52:55
Rating: 1
Comment: This is a horribly mismanaged service dept. Service techs have no understanding of car mechanics. I took my truck in and it came out in worse condition. Ryan, the manager is rude. I have no idea who would put him in charge of a service dept. This is by far the worst dealership service department I have ever used. If you must use a dealership go to the Tustin Dealership. They are very professional, knowledgeable and client friendly.

---

Name: C****** C******
Date: 2023-09-19 02:15:26
Rating: 5
Comment: Had a great experience with Orange Coast Jeep in Costa Mesa. Neil kept me in the loop every step of the way and got my Jeep diagnosed and fixed in no time! Neil made sure that I had a ride after I dropped off my car and was giving me daily updates about my Jeep. I’m so glad to find an honest and trustworthy dealership out there. Will definitely come back.

---

Name: P** C****
Date: 2023-09-16 22:40:45
Rating: 5
Comment: OC Chrysler, Dodge, Jeep, RAM is awesome. You always seem to have the time to work me in when my car needs service, and you always check whats going on with my car to maintain it is safe to drive and be on the road. I dont use my car much, and I understand its getting older, but so am I, so its crucial to maintain the safety of my car, and you and your crew are always above expectations. Thanks again. See you soon.

---

Name: F*** M******
Date: 2023-09-16 01:33:56
Rating: 5
Comment: I have 2 dealerships closer to me but ALWAYS go to Orange Coast. Easy to get an appointment and always request Dean Rutherford. Have also purchased/leased multiple vehicles from this dealership.

---

Name: S***** G********
Date: 2023-09-16 01:00:31
Rating: 5
Comment: I can’t say enough great things about the service department- every time I go I am welcomed back by first name. Justin & Neil are hands down the best people I’ve ever worked with at Jeep, they are always honest, quick to action, and on top of it. I am a loyal Orange Coast Jeep customer!

---

Name: R* P******
Date: 2023-09-14 23:18:59
Rating: 5
Comment: Neil (service adviser) was awesome! My truck had recall work performed at a different dealership. The other dealerships work was faulty, but OC Chrysler got me all fixed up the same day! Thank you Neil and OC Chrysler for your professionalism. I’m bringing my truck to you from now on!

---

Name: Y****** P******
Date: 2023-09-13 21:43:47
Rating: 5
Comment: I usually do not write reviews especially about car dealerships - I tend to stay away but my experience here was excellent. I am super grateful for Ryan at Orange Coast Chrysler Dodge. My car broke down in another state and he assisted me throughout the entire process to get my car up and running. Ryan was outstanding, took his time with me, and answered all my questions. I would highly recommend this dealership!

---

Name: J***** F*******
Date: 2023-09-11 22:48:29
Rating: 5
Comment: Felt they were honest and did their best to ensure the best experience possible. It was annoying that a one afternoon job ended up taking three days. But it was not in their control and they helped get me where I needed to go during those three days.

---

Name: J******* C********
Date: 2023-09-09 00:39:40
Rating: 5
Comment: Neil from the start was great very informative, explain every little detail at every process. And everything I was gonna get done with my car. If you need to take your car there, please ask for Neil. He’s an amazing at what he does his job and very helpful and friendly.

---

Name: T** D*****************
Date: 2023-09-08 22:13:50
Rating: 1
Comment: Working with Justin was fine, I had worked with him before.I am giving this dealer 1 star because of the way the dealer handled things and mainly because of the Ally extended warranty that I got with my Challenger back in 2017I dropped my Challenger off on June 14th because of a window smart glass issue, the driver side window was acting bizarre…rolling up and down a quarter inch when I shut the car off. Also, my Uconnect was freezing up 5 percent of the time first thing in the morning.Justin told me they would need my car for a week to figure it out. They used to give out loaner cars but do not anymore, so instead of paying for a rental car, I had to take the bus to work and be carless.After the first week, I called him and he told me they were very close to being done.2 weeks later (now 3 weeks total), I got a text stating what was recommended to be done, including some services I didn’t even ask for. I figured I would get some things done since it was already there.One of the services was something that Ally would actually cover, but I was told they were waiting for an Ally inspector to get there.Another thing they recommended was to calibrate my window that was acting up. $289 just for that, no actual parts, just calibrating. They also said my Uconnect failed an update, so I was okay to just deal with it since it was not covered under Ally.1 week later (now 4 weeks total they had my car) I was finally able to pick it up after I complained to Justin on the phone about it. The dealer just went ahead and approved the work instead of waiting for Ally.When I picked it up, the window worked perfectly, but my Uconnect display did not work at all, but the radio still works. I just do not have a display anymore. (which also means NO backup camera)1 week later, the same driver window started acting up. I took it back a few days later after making an appointment, but eventually was turned away being told they were too backed up.I am contemplating going back soon, but I just might go to my usual mechanic because he actually gives out loaner cars. Maybe I will have him look at the Uconnect as well.There is absolutely no reason why you should have somebody’s car for 4 weeks. If I had another car and wasn’t bus bound for so long, I might not have been as upset about it.Update:Since my review 4 weeks ago, my driver window is now working just fine. A couple weeks ago, my uconnect display started to work, but after 2 days it went out again.In the meantime, the general Manager who reached out to me after my review STILL hasnt got a hold of me even after I left a few messages and a couple voicemails.this feels like deja vu. I figure not only does the dealer not care about the customer, then neither does the management.

---

Name: B**** B*****
Date: 2023-09-08 17:21:08
Rating: 5
Comment: Excellent, honest, and attentive service!With the amount of vehicles Orange Coast services, each and every day, the advisors strive above all to give each client 110%.Orange Coast has clean facilities, internet, plug-ins, and comfy furniture for those quicker appointments.

---

Name: s**** n*****
Date: 2023-09-08 01:45:51
Rating: 5
Comment: I loved the experience there from start to finish!! Dean was super nice and helpful! Got my part from another dealer and work was done same day! I can’t thank him enough for what he’s done! I would def go back to that location for all my services!

---

Name: J******* W**********
Date: 2023-09-06 05:54:06
Rating: 5
Comment: Oil change, got car in same day I called. Vehicle was done earlier than estimated to help me make it to a scheduled appt. Nice staff, very helpful and informative. The waiting lounge was a little disappointing as the coffee machine was out of service. But other than that it was a good experience. Price was decent too.

---

Name: D***** H******
Date: 2023-09-03 17:36:42
Rating: 5
Comment: My service advisor is Dean Rutherford. He is always on top of things and stays in close contact with me. I brought my car in for a vibration on my steering wheel. It turns out that I needed new tires. He recommended I get the Perelli scorpion tires and they’re absolutely wonderful. It’s almost like a brand new ride for me.

---

Name: M****** E*******
Date: 2023-08-31 12:28:41
Rating: 1
Comment: Refused to use the discount coupons they sent us, even though it was still valid, claiming that we needed it to show it before they start the service.The kept the car for two days, they didn’t tell us that it will take two days, all items were maintenance work. They did not offer us a loaner, we stayed for 3 days without the car.All the items they sent us were marked as critical, adding up to $2500, including radiator flush! The car is 2020 model.

---

Name: K*** P******
Date: 2023-08-30 16:18:44
Rating: 5
Comment: From the time I walked in and found Ferdey I knew I had found the right place. His knowledge in what I had going on with my trucks RF Hub failure was impressive. Because he knew his job well and stayed involved I believe I saved some money. They did not have to diagnose past what I had already found. Great Job and thank you for the daily updates as well. Much faster fix than I thought possible!

---

Name: J**** S*******
Date: 2023-08-30 15:26:25
Rating: 2
Comment: The vehicle we purchased from here has given us problems consistently. It broke down the first week we got it. Most recently we were told the truck needed new batteries. My wife dropped off the truck and the service writer tried telling her she needed to come up with $900 to replace then then I called him and two minutes into the call we verified it was all still under factory warranty. Sketch or not?

---

Name: K****** A*****
Date: 2023-08-28 19:11:26
Rating: 5
Comment: Dean was great! Quick turnaround. They even ubered me home after dropping my car off. They don’t provide rental cars without a $50 daily payment, but they provided reasonable accommodations. Overall, very pleased with the experience.

---

Name: A**** T******
Date: 2023-08-25 03:51:50
Rating: 5
Comment: Service advisors, Jose & Andrea are very professional, compassionate & kind hearted people. They demonstrated their hard work & patience for the last 7 months to address the recall service on my Fiat. Their devotion is admirable and I am very thankful for the both of them.

---

Name: J*** D*
Date: 2023-08-09 01:32:11
Rating: 5
Comment: Our service rep Paul Gordon was great! He made a note of all our problems and addressed them all. The entire crew was very helpful.

---

Name: F****** M******
Date: 2023-08-06 02:51:52
Rating: 4
Comment: The communication was minimal and there could have been more updates. The mechanic who worked on my car was very thorough and addressed and fixed issues after the initial problem was fixed. I very much appreciated this as I want my Charger to stay with me for a long time!

---

Name: A*** M**** V****
Date: 2023-08-03 02:49:40
Rating: 5
Comment: Ryan and Neil were outstanding with my first Jeep service. They addressed all questions and Ryan took care of something himself with repair before putting in the service bay. They are both so positive and care about their customers. I am so impressed and grateful for the start of my long term relationship with this team. 😁

---

Name: M C***
Date: 2023-08-01 20:16:03
Rating: 5
Comment: Neil and his team were excellent. They were very fast at getting my Jeep fixed and back on the road. Communication and service recommendations were clear and easy to understand.

---

Name: S***** M****
Date: 2023-08-01 00:17:02
Rating: 5
Comment: Jose at the service department was helpful and very professional. Really wasn’t expecting this type of service which I had bad experiences before at other dealerships but Orange Coast definitely set high standards. Thank you for a great experience

---

Name: D***** N*****
Date: 2023-07-29 21:56:07
Rating: 5
Comment: Ferdie took amazing care of me & my car! He went out of the way to make sure I was updated with everything that was going on throughout the service. I cannot recommend them enough!

---

Name: G******* T*****
Date: 2023-07-27 19:54:03
Rating: 5
Comment: Brandi torres was amazing! My entire experience from beginning to end! I took my jeep in because a prior dealership that repaired damages due to a car accident weren’t taking accountability for their poor job! ImmediatelyBrandi and oc jeep dealership took this concern and addressed it and helped me they repaired all damages and I now have my jeep in less than a month!Great communication along the way!Thank you so much for making this experience so pleasant for me !

---

Name: R*** R****
Date: 2023-07-24 03:56:15
Rating: 5
Comment: My Jeep experienced a sudden Coolant leak that caused my vehicle to over heat. I’m so thankful for Neil making this process so smooth and done quickly as possible. I didn’t even need to worry about making arrangements, He took care of it! I was at ease knowing my Jeep was in good hands! Definitely recommend their service, Specifically Neil Sharkey as a Service Advisor!

---

Name: M**** F*****
Date: 2023-07-21 18:56:03
Rating: 5
Comment: Neil Sharkey was incredibly helpful when I brought my car in for its most recent oil change/maintenance check. Usually, dropping my car off for any type of maintenance at other places is a headache. Neil was aware that I was working with a tight schedule upon drop off, and was able to keep my mind at ease by keeping me informed and with a quick turn around. I appreciated Neil’s attentiveness and cannot thank him enough! Thank you Neil and thank you maintenance team at Jeep!

---

Name: R*** R********
Date: 2023-07-15 15:46:18
Rating: 5
Comment: Had a great experience here. Neil went above and beyond to get our vehicle fixed. I needed the car back rather quickly and he worked hard to make it happen. I know he had to keep it moving along the process fast. This is my first time at the dealership and meeting Neil. He is a super friendly. He kept me in communication in the entire time. And….the problem was fixed before it’s original estimate. Well done! Five stars! Thank you!

---

Name: O*** M*******
Date: 2023-07-15 04:03:30
Rating: 5
Comment: I had a keyfob problem. He offered me to reprogram it which will be less cost. Eventhough it didn’t work due to damage beyond repair inside the key I appreciate his effort. I finally got the new keyfob the next day. I’m really happy with his service. Thanks again Neil.

---

Name: E****** Z***** M*******
Date: 2023-07-12 19:51:19
Rating: 5
Comment: Paul was my service advisor he was able to take my vehicle in on a very busy day and address all my concerns. When I picked up my Jeep Compass Trailhawk I wanted to go over what was done and he was patient and explained in detail. I appreciate your customer service Paul.

---

Name: K****** T*****
Date: 2023-07-11 14:13:02
Rating: 5
Comment: They do what they say they’re going to do! Justin was friendly and efficient… And most important he communicated. Nice lobby/waiting area. Truth be told, I have a low opinion of dealerships. In general, I find the customer service shockingly bad. But orange coast is my favorite and I go out of my way (not my closest dealership) to use them.

---

Name: L**** K****
Date: 2023-07-07 21:15:51
Rating: 5
Comment: Everyone was SO nice and SO helpful . I purchased my Jeep here 2021 and haven’t been much other than buying it but recently went back bc i had a horrible key loss situation and everyone was so supportive, helpful, understanding. And they were so nice to my frenchie that came with me. Ryan was my personal help and he is AMAZING. THANK YOU!

---

Name: K**** H*******
Date: 2023-07-06 23:39:25
Rating: 5
Comment: Just took my Jeep in for service and the people at Orange Coast Jeep are amazing! I was able to make an appointment, taken right back, and honestly Jose Torres couldn’t have been more friendly and informative. They even offered Uber rides to/from if needed. And they had my keep ready earlier than promised.

---

Name: N**** L*****
Date: 2023-07-05 02:03:14
Rating: 1
Comment: BEWARE Ladies!!! Did not have a good experience and unfortunately that is the reason for the 1 ⭐️. My Fiat needed major repairs, I came here bc it was AAA certified and diagnostic was supposed to be free. Jose my consultant was very hard to get ahold of and was not giving me any updates after I approved the major repairs. Not only was the quote significantly higher ($1,300 more) than I was told but they did not honor my 10% discount since I was referred through AAA. I believed in good faith they would honor their estimate and if anything changed they would contact me. They had my vehicle for about 6 weeks, when it was finally ready Jose and his assistant Andrea were not there to review my charges with me. They technician handed me my keys and I drove off without paying the invoice. No one there realized I had not paid since they obviously don’t communicate with customers or their employees. First thing Monday, Andrea was blowing up my phone threatening legal action if I would not pay. I told her I would be in after work on Wednesday and needed a manager to explain to me how my estimate went from $3,400 to $4,700? They gave me a small discount still no where close to the original estimate. They offered a free 1st oil change as a unhappy customer recovery. I have opened a complaint against them with AAA and will also be opening complaints with any government agencies that oversees the dealership. This is not how to conduct business, especially when it comes to someone they see as a easy target.

---

Name: J**** W*********
Date: 2023-07-01 16:40:44
Rating: 5
Comment: Dean over there is great and I will be back because of his service and responsiveness.My cars AC was acting odd and not pumping out cold air, so I took it over here and met with Dean. Dean asked me a few questions and then predicted it was my evaporator in my AC system and briefed me how intense the fix would be and what the potential cost would be. These guys ran the diagnostics and turns out it was exactly as Dean predicted!I mean, I was bummed that I had to fix this in my Jeep, but it wasnt their fault and Dean knew exactly what it was. Dean told me the cost estimate before they performed the diagnostic, which that was exactly how much it actually cost after tax and everything. Dean scheduled Lift rides to drop me off and pick me up at my house and back to the Dealership (at no cost to me) and at the end gave me a free car wash at Fast Five across the street. Great experience.Because of Dean I will be back if I have an issue with my Jeep.

---

Name: D***** T****
Date: 2023-06-30 00:56:47
Rating: 5
Comment: Dean has been a great service advisor, hes always friendly and goes above and beyond to make things right. He has been very responsive to my phone calls and messages, wouldnt hesitate to recommend this dealership for any of your service needs.

---

Name: L** K*****
Date: 2023-06-27 19:27:10
Rating: 5
Comment: Neil is a very nice guy, he did a great job.I did car maintenance here 4 times, Neil is the best. Paul is not bad, and Dean …….., I hope Dean is not in charge my car anymore, and Neil’s service is the best.

---

Name: L**** H********
Date: 2023-06-18 09:27:35
Rating: 5
Comment: Neil the service rep was very courteous and considerate. Although I live between two Jeep dealerships I’d rather go out of my way to make sure my Jeep is properly serviced and maintained by real experts dedicated to their work.

---

Name: T**** G****
Date: 2023-06-16 18:16:36
Rating: 5
Comment: Outstanding service, Dave always provide excellent customer service. Hes a very professional tech which Whom I seek out when ever I need service. Keep up the good work Dave because you are a plus the the Orange Coast Chrysler Dodge Organization.

---

Name: R**** S****
Date: 2023-06-10 19:32:28
Rating: 5
Comment: I had an early appointment. When my designated service rep got to me he took over the handling of the various issues I had in a very professional manner. Neil kept the process moving along and kept me informed as to how it was going. They have a nicely appointed waiting room. It was an agreeable experience all around. Thanks again, Neil.

---

Name: R*** B******
Date: 2023-05-18 18:45:08
Rating: 5
Comment: It is always a pleasure to deal with the Orange Coast Jeep service department. Car repairs are not fun, but the team there is upfront and clear on what you need and make you feel comfortable. My advisor Jose, communicates along the way and makes the visit much better than past dealer experiences I have had. Thank you Jose and theOC Jeep team. Rick