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Phone: +1 616-294-4212
Site: http://shinola.com/
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.6

23 Reviews for Shinola Outlet Byron Center 2023:

Review №1

2017-12-12

Beautifully sophisticated shop selling Made in Michigan handmade watches that rival any upscale brand. Friendly, professional staff that will help you navigate all the selections without pressuring you to buy. Genuine leather options. Definitely worth a pop-in if you are looking for a special gift or to complete a classy look.

Review №2

2021-12-21

Absolutely grateful for the excellence of customer service and attentiveness to detail. Stopped by to find a gift for my partner and DAngelo was incredible to work with. Really appreciate this team always going above and beyond!

Review №3

2021-10-25

Superb customer service from Jennifer! Helped me select and purchase my first timepiece from Shinola. Super knowledgeable and accommodating. Thank you Jennifer for the top notch experience!

Review №4

2017-10-18

I wish I could give more than 5 stars! The workers are all polite, smart and cool. The Shinola company stands behind their products 100%.

Review №5

2018-04-13

Awesome service, both women working helped me today 4/13/18, and I got an amazing deal on a watch. The gal who rang up my watch also custom stamped my initials Into the band, and was kind enough to help me save even more by downloading Tangor outlets app to receive an additional 25% off my watch. This is the best customer service I’ve ever seen in my 13 year experience as a retail employee and manager. I wish I knew their names, these two lovely women are the best!!! Thank you so much for such an amazing experience!

Review №6

2017-10-31

My husband and I had the most wonderful experience tonight. Jenny and Morgan were amazing, patient, knowledgeable and kind. They provided the best customer experience ever. Did lots of Christmas shopping and asked many questions. I was never rushed, they monogrammed on the spot and gift wrapped 18 items. Cant wait to visit again!

Review №7

2018-12-12

Where do I even begin? The customer service at this store is better than have ever had anywhere else. A couple different people helped me, but Jeni helped me get my items and was so kind and helpful. I shop at several different high end places and have never been so pleased with the service. I would give a 10/5 if I could. The employees have your best interest in mind. I will for sure shop here again even though I live two hours away. I have shopped at 5 different Shinola stores and have been satisfied and everywhere had all nice people but nothing like this store thats why I will only shop for Shinola at this store.

Review №8

2018-03-18

These may be nice watches, but the customer service in this store is absolutely terrible. I went to the store today very interested in purchasing a celebratory gift. I ended up spending almost 30 minutes in the store and practically had to beg for an employee to help me. The one person who wasnt behind the cash register did her best to ignore me the entire time I was there. Despite multiple attempts to get her attention, she would glance at me and then go help other customers who came in after I did - at one point spending a lengthy time chatting with someone she appeared to know, but who wasnt even shopping. The store was not particularly busy, and at times I was one of only a couple people in the store. Yet I was regularly ignored for older customers who apparently looked more worthy of help than I did. When I did finally succeed in getting her attention and was able to ask her a couple questions, her attitude made it clear that she couldnt have cared less about me being there. I almost never write reviews, and generally dont worry too much about customer service, but this experience was beyond ridiculous. I ended up leaving the store disgusted and upset due to how poorly I was treated and how disrespected I felt. At this point, Im not sure Ill go back, but I will definitely tell everyone I know about my extremely poor experience.

Review №9

2018-12-06

Amazing customer service from all employees! Could tell the passion abounds from the product they are selling, very knowledgable and definitely led to the sale of two watches that we were by no means looking for or thought we needed before walking into this store. From this experience I will definitely look for Shinola products in the future!

Review №10

2019-11-27

Above & beyond customer service at this store!! I called looking for a specific watch that I had been watching on the website for years and was hoping to find in the outlet after it was discontinued on the main site. After an associate searched the system and found none remaining in the company, I gave up hope. BUT Mariah emailed me weeks later to say they had received one in a shipment - she remembered and set it aside for me! I called and paid for it over the phone for an AMAZING deal (hundreds of dollars off original retail price) and received it in the mail the very next day! THANK YOU Mariah and the incredible staff at this store!!! I am so thankful!