Sierra Property Management

---

Name: S**** S****
Date: 2024-04-30 01:40:13
Rating: 5
Comment: Jovian was very fair through a painful SB renting cost process. Loved my studio location.

---

Name: C***** P*********
Date: 2024-04-22 17:40:45
Rating: 5
Comment: I’ve been very happy renting through Sierra Property Management for the past 3 years.

---

Name: N***** B****
Date: 2024-04-21 23:14:26
Rating: 5
Comment: Sierra Property Management has been wonderful to work with. We just moved into a new home and several repairs and updates needed to happen before we moved in and they acted quickly and got everything taken care of, contracting out through 3rd parties within 24 hours or less. Joe Herman is our Property Manager and he’s been great. It’s been a positive experience working with them so far. They are quick to respond and very helpful.

---

Name: E***** M*****
Date: 2024-04-19 05:37:15
Rating: 5
Comment: No call to make appointment, just showed up.Reliable Rooter is always honest and does what theyre ordered to do. But Sierra never listens to my explanation so the plumber has to come out twice. Frustrating.

---

Name: R*** F****
Date: 2024-01-25 16:08:47
Rating: 5
Comment: Ive had seven viewings over the last couple days. The best manager experience was with Jovien Joy. Hes knowledgeable about the market and responsive. Unfortunately he didnt have my favorite listing, but Id recommend him as a top pick for either owners or tenants.

---

Name: A****** S****
Date: 2024-01-21 04:51:22
Rating: 5
Comment: I t was a professional service all the time, from the first contact to the moment Dave showed me the unit. and the follow up was also very good, I apply online as per Dave instructions, also Sierra Property has the best options in the market and the follow up to collect my information from Liz, was really friendly and timely. thanks to all, I could get the apartment.great experience, I highly recommend Sierra PropertysincerelyAlberto Silva

---

Name: M******** C*******
Date: 2023-12-30 02:39:24
Rating: 5
Comment: Me and my daughter have been renting with Sierra the past 10 years in three different apartments, and we have only had amazing experiences. The units were all in great conditions and our property managers were always quick to help out with any maintenance issues or general questions, both office and service teams are pleasant to deal with and I would absolutely recommend this property management company, thanks again!

---

Name: M****** G********
Date: 2023-11-16 01:20:20
Rating: 5
Comment: It was good

---

Name: m****** h*****
Date: 2023-11-14 17:31:13
Rating: 5
Comment: Property management companies are generally faceless and lack personalized touch. Sierra Property Management is different. They treat you as if you are their ONLY client and apparently this reputation extends beyond my personal interaction as I coincidently had a conversation with a neighbor who shared the exact sentiment. BIG KUDOS to the Sierra Property Management team!

---

Name: M****** B****
Date: 2023-11-02 17:53:31
Rating: 1
Comment: Avoid at all costs, told them my apartment had a mold issue. It took them a month to even respond. Once they did, they did nothing. Me and my dog had to live in a black mold infested apartment for over 9 months after informing them of the issue. The mold is likely also behind the walls and I can guarantee they did not spend the money to fix the issue. So, avoid Sierra Property Management unless you are Pro-black-mold, in which they are perfect.

---

Name: E**** M*********
Date: 2023-10-25 20:31:50
Rating: 4
Comment: Responded promptly and answered all my questions. Application process was straightforward and easy.

---

Name: p*** k**
Date: 2023-10-25 03:43:16
Rating: 5
Comment: We had a great time living in our home.Fabulous neighbours and beautiful location.Sierra Property Management was professional and our requests were always handled timely. Thank you so much for your care.

---

Name: S***** H*******
Date: 2023-10-20 16:10:49
Rating: 5
Comment: Joe Herman provided the BEST possible service imaginable! He was efficient in getting things done and quick to respond to my questions. Joe deserves a raise!

---

Name: M****** P S****
Date: 2023-10-19 23:05:57
Rating: 5
Comment: I couldn’t be happier, both with the apt itself and with my dealings with Sierra. They’re the best.

---

Name: A*** L********
Date: 2023-10-17 17:15:55
Rating: 5
Comment: Second annual rental with Sierra Property in Goleta and so far excellent experience. Apartment with upgraded interior is clean and minor maintenance issues were addressed within the first week. Highly recommended for anyone renting in Goleta.

---

Name: S****** S****
Date: 2023-10-16 21:51:57
Rating: 5
Comment: Really understanding and fast with responding to questions!

---

Name: H***** J****
Date: 2023-09-30 19:17:31
Rating: 5
Comment: Joe was great! Got us set up in our new rental smoothly and was very helpful. The process was great! Happy to be at this home!

---

Name: C**** M*** A*******
Date: 2023-09-25 02:09:10
Rating: 1
Comment: Sierra charges a convenience fee of $1.50 for ACH payments which is already less than ideal. However, the real issue for me is- this past month, they added a NSF fee on our portal of $35 AFTER pulling $39 as an NSF from my savings account without my consent. If you are a student in Isla Vista, there is a high likelihood you may end up living at a Sierra property, to which I recommend setting up Bill Pay with your bank/credit union, so that way you are pushing money to them and not letting them pull rent/absurd fees from your account.

---

Name: J**** D****
Date: 2023-09-15 23:47:18
Rating: 1
Comment: Not sure what his name was but a young man talked very disrespectfully while loading up my stuff to leave. Was told very condescendingly to move my car because it was behind another car (belonged to my group of people)

---

Name: S*** H****
Date: 2023-08-25 21:39:16
Rating: 1
Comment: Inconsiderate and need to get organized waiting for hours to move in after getting keys

---

Name: P*** H****
Date: 2023-08-22 01:15:23
Rating: 5
Comment: Dave was responsive, knowledgeable, and helpful. Thanks for the welcoming Santa Barbara experience!

---

Name: m****** c****
Date: 2023-08-03 02:44:54
Rating: 5
Comment: The three individuals I worked with (Buddy, Liz, and Joe) were incredibly courteous, helpful and executed everything they said they would when they said they would. Working with various property management groups in Santa Barbara could really learn a lot about customer service by studying Sierra.

---

Name: L*** N*****
Date: 2023-06-29 06:47:28
Rating: 4
Comment: Overall good experience. communication was relatively efficient and effective. Through lots of emails and calls they helped me sort through any issues

---

Name: K****** V** T*****
Date: 2023-05-26 19:45:47
Rating: 5
Comment: Sierra Property management was on point with listening to me and my concerns and needs for My requested maintenance issues. Thank you Joe and Matt!

---

Name: T***** T******
Date: 2023-05-18 01:30:22
Rating: 5
Comment: Thank you for being professional and respectful to your tenants. Our project manager Joe is always upbeat and when something needs to be repaired he is willing to go the extra step.

---

Name: M****** W*****
Date: 2023-04-19 14:16:11
Rating: 5
Comment: Have been very satisfied with Sierra property Managements. Anytime service was needed they responded very timely. Many Thanks!

---

Name: C******* A****
Date: 2023-04-17 19:57:51
Rating: 1
Comment: My mental health suffered from this property management company. An ear piercing fire alarm went off in their apartment building on my street for 29 hours. I live right next to this complex. It disrupted the entire neighborhood, including myself. It was a continuous alarm for the whole 29 hours. After calling the management company and the police multiple times, the police finally got a hold of someone in this company to turn off the alarm. Unbelievable it took them this long to respond to this. Thankfully nobody was dead in that unit but wow. DO NOT TEST YOUR LUCK WITH THESE INCONSIDERATE PEOPLE. YOU WILL ONLY LEAVE SUFFERING.

---

Name: M*** S***
Date: 2023-04-17 19:56:35
Rating: 1
Comment: Unresponsive, rude, inconsiderate and overall no help. I don’t rent from them, but the apartment next door is managed by them, fire alarm going off for over 24 hours with little to no help from them. Whole neighborhood complained and we were told “tough luck”. HORRIBLE HORRIBLE HORRIBLE. PLEASE BEWARE!!!

---

Name: M****** A****
Date: 2023-04-17 02:30:12
Rating: 1
Comment: Rude, insensitive, horrible communication skills. They do not give a darn about the residents or neighbors! Violated Penal Code section 415. They allowed a smoke alarm to sound for more than 29 hours and did NOTHING about it. The entire neighborhood had to hear this piercing sound screaming from an apt. After many calls to the police department the management company finally went in and turned it off. You should never rent from a management company that does not care about your mental health.

---

Name: G****** T*****
Date: 2023-04-17 01:04:22
Rating: 1
Comment: A smoke alarm was allowed to ring for 29 hours disturbing the entire neighborhood. The unit was either vacant or unoccupied. The building is on Anapamu St in Santa Barbara. After calling the Sierra management last night I spoke with an answering service that informed me all issues with alarms were to be sent to the fire department. Finally after 29 hrs of continuous ringing the police had to get involved. What a terrible use of valuable police and fire resources. This company should be ashamed of themselves.

---

Name: A**** C****
Date: 2023-04-13 22:17:15
Rating: 5
Comment: I’ve lived here with my family for over 10 years and it’s only ever been a pleasure.

---

Name: f******* z*****
Date: 2023-03-14 05:59:42
Rating: 5
Comment: We had a problem in our complex. Jovien our property manager handled the situation promptly and in a professional manner. Very Happy to know that Sierra Property Management cares about its tenants.Thank You Jovien!!

---

Name: A** C******
Date: 2023-02-15 20:01:40
Rating: 3
Comment: While I’ve lived in that apartment the majority of my life I have noticed that In maintenance some quality has diminished. It’s fine but recently these last couple of months some of my neighbors and myself have lost our sense of safety.

---

Name: A**** H*****
Date: 2023-02-01 01:05:40
Rating: 5
Comment: Great

---

Name: C**** V***
Date: 2023-01-30 02:03:14
Rating: 5
Comment: Very good company to rent from. Jovien has been great to work with.

---

Name: D**** L******
Date: 2023-01-13 03:31:21
Rating: 5
Comment: Sierra Property Management has always been quick to respond to my maintenance calls. The bulding is well maintained and clean.

---

Name: D****** N*****
Date: 2022-12-18 04:55:40
Rating: 5
Comment: Says my apartment feels more home like while his feels more modern party type. Which makes sense because when I go on the other side of the complex to a friends place, who have a lot of gatherings, their newer style place becomes a partyish scene. If someone’s having a party on the first floor, you can fill it on the third and I’m pretty sure vice versa. People in the middle well you control the whole domain lol. Thus this is not a complex to push those limits. Sound is of the essence’s as walls are shallow and the building structure is older. Strong wind makes the building actually shake and the metal railings. John and his men (who I have only met thus far Ernesto & Matt) do their best to keep the up the building. We as a collective group community need to make sure the area stays clean, and hold our friends account for the things that they do with the gated property as that seems to be the hardest thing. I’ve invested into a doorbell camera and let’s just stay I’ve seen and have saved some interesting things that literally just happened outside my door and I’m on the third floor 🤣 Overall a big step up for them has I’ve here for the pass 3 years now. Only thing bad around these times is that ‘recession’ has the prices going up so beware and enjoy 910.

---

Name: D****** R*****
Date: 2022-12-15 01:29:43
Rating: 5
Comment: I asked Sierra property management to resolve a couple of minor issues in my apartment and they responded immediately. I am so appreciative of their taking care of the issues so quickly!

---

Name: E**** K*******
Date: 2022-12-08 19:30:14
Rating: 5
Comment: I lived in one of the sierra property apartments in Isla Vista for the 3 years that I spent at UCSB. This place has been hands down the cleanest and safest apartment complex. Ive made some great memories living here! and when it comes to any question or concerns that I have, John our apartment manager is always here to help. Moving to Isla vista I thought I might have to move a couple apartments but I ended up extending my lease here for 3 years and have no regrets doing it. Highly recommend! :)

---

Name: A****** C****
Date: 2022-12-07 03:28:04
Rating: 5
Comment: I emailed the property manager Robert about the problem we have and very fast it was handled and fixed.

---

Name: M*** H*********
Date: 2022-12-07 01:15:22
Rating: 4
Comment: I’ve leased with Sierra Properties for 2 years now, and everyone I’ve dealt with so far has always been very kind and helpful. They always fixed any maintenance issues I’ve had very quickly. Both apartments that I’ve rented have been in good condition (never any major damage or pest issues). They have a ton of rental options, but I recommend you also email them so they can give you a comprehensive list of places available (they usually don’t post every single availability on their website from what I’ve found). The only reason I didn’t give 5 stars is because of the rent hike I experienced going into the new leasing term. Overall, I would definitely recommend leasing with Sierra Props to anyone who’s looking to rent in the UCSB/Isla Vista area.

---

Name: V****** G****
Date: 2022-12-01 01:04:51
Rating: 5
Comment: My landlord uses this mgt company and recently I had to call on a furnace repair. Ernesto came out and was excellent. I was impressed by his professionalism and knowledge.

---

Name: M**** L****
Date: 2022-11-24 04:27:23
Rating: 4
Comment: As always, an attentive service, thinking about customer satisfaction, Don Jose who attended us magnificently professional in his fast and efficient work, a 5-star job. all the details that are taken into account for a service that he gave us. Muchas gracias.

---

Name: D**** B******
Date: 2022-11-09 02:52:46
Rating: 5
Comment: Incredible property management co.! They do maintenance before its even required sometimes. Dave is great manager.

---

Name: M* C*******
Date: 2022-10-29 01:12:10
Rating: 5
Comment: Sierra Property is the best, and Robert is always very professional and on top of everything.Just Great!

---

Name: D*** V
Date: 2022-10-14 01:05:45
Rating: 5
Comment: Very happy with the property and the maintenance of there is an issue. I would recommend for anyone to use the services of Sierra property management

---

Name: D**** M*****
Date: 2022-10-01 01:43:05
Rating: 4
Comment: First and foremost the young man tell me that he would return at 8:00 this morning wow I opened my door at 7:59 and he was standing there amazing clean and neat and very very polite handled his business as the professional he is thanked me on his way out he made the whole experience run so smooth.On another topic Im still waiting for someone to come in and patch a hole in my bathroom above the toilet I believe I had asked for someone to come over maybe 3 months ago just put a question mark on that though not sure when

---

Name: A***** F********
Date: 2022-09-13 02:00:26
Rating: 4
Comment: Always respond promptly to requests for maintenance assistance! Very friendly & professional staff.

---

Name: C***** D******
Date: 2022-09-08 03:30:55
Rating: 5
Comment: I had a termite problem that got pretty bad I called and after pushing quite a bit with management they finally sent an exterminator. The termites left a pretty big mess in my ceiling/ all over my unit but thankfully one of their technicians, Matt Jordan, came and fixed up my place incredibly fast despite pretty bad conditions. He was very kind, worked quickly, and went above and beyond to help me out. He also helped me clean up a lot of the termite mess even though it was not his job. Really appreciated him during this stressful time. If Sierra Property did one thing right it was hiring him!Thanks Matt!

---

Name: K***** G******
Date: 2022-08-20 02:25:47
Rating: 5
Comment: Great service!

---

Name: A****** R******
Date: 2022-08-18 01:15:31
Rating: 4
Comment: Dave Field, was very quick, to get me into a very nice apartment,Augie Ramirez

---

Name: M***** N*****
Date: 2022-08-18 01:03:19
Rating: 5
Comment: The office management team is so nice and helpful!

---

Name: V**
Date: 2022-08-15 13:33:17
Rating: 1
Comment: Prepare to be charged for every little issue. Things that are wear and tear and should be covered by landlord are passed off to tenant. Definitely the worst landlord I have ever had and would not recommend to a friend.

---

Name: K**** B****
Date: 2022-08-11 17:20:31
Rating: 5
Comment: Absolutely amazing experience. We had a few issues here and there and John took care of everything! Would definitely rent from here again!! Thanks again for everything John I really appreciate you!!

---

Name: F***** O****
Date: 2022-08-04 02:33:01
Rating: 5
Comment: Our experience with Sierra Property Management was great because of our property manager Jovien Joy. He was always prompt to respond with emails, property repairs and needs. It always seemed like he want to help was us was genuine. From beginning to the end of our residency he made sure we felt supported and taken care of.

---

Name: S****** R*****
Date: 2022-07-24 02:33:39
Rating: 4
Comment: Very nice apartment, it took a moment to get our appliances fixed but seemed more on the contacted companies than SPM. Have heard mixed reviews but happy to say enjoying my experience so far.

---

Name: J***** T*****
Date: 2022-07-22 15:48:56
Rating: 5
Comment: Robert was a great property manager. Always quick to respond. Made sure i was always taken care of in a timely manner. He took care of all needs and made living in their property a joy.

---

Name: a***** h******
Date: 2022-07-16 01:18:12
Rating: 5
Comment: John’s a nice guy

---

Name: S******** B
Date: 2022-07-14 04:07:05
Rating: 5
Comment: Moved in to Sierra Property Management Company from another local property management that was a complete nightmare to rent under so it made us extra careful to notice the red flags.Joe Herman from Sierra has been absolutely amazing. He has been 100% accesible to every single one of our needs and questions and fully empathetic to what we’ve been through before.So glad and so happy to be with Sierra Property Management!

---

Name: A***** H*****
Date: 2022-06-26 01:07:37
Rating: 2
Comment: Was not happy when first coming into the unit. Place was not cleaned at all. The edge of the walls were gross, the tub is stained(were footprints in the tub), mirror closet is broken(doesnt even slide the best), and the bottom of mirrors werent cleaned and are rusted. It seemed as if they just painted the walls thinking you wouldnt be able to see the dirt and the chipped walls. The only nice part are the floors.

---

Name: a**** s******
Date: 2022-06-25 22:01:15
Rating: 5
Comment: Robert and the staff have been and are helpful and attentive.

---

Name: B****** Y****
Date: 2022-06-19 03:26:43
Rating: 5
Comment: My husband and I are very happy in our rented home. So far, we have had our waskhng machine repaired and our dishwasher replaced. Jovian is the one I call and he is prompt to return my calls.

---

Name: R*** Z******
Date: 2022-06-17 01:07:56
Rating: 4
Comment: Property itself is good. However, management could be better. Plumbing issues and took a long time to respond. Gas leak that was ignored for some time. Told us there would be roof work that extended for two additional weeks without warning. Overall, there could be a better line of communication with tenants. Overall I’m happy with renting from Sierra. Laundry is on site and utilities are included with rent.

---

Name: C** B***
Date: 2022-06-16 21:15:43
Rating: 1
Comment: The absolute only reason their reviews are so high is because they remove bad ones. Incredibly unprofessional and idiotic management. Was like pulling teeth trying to get anything maintenance based done on their end. Received our unit FILTHY DIRTY and with significant things BROKEN. Do not waste your time or money with these slum lordsEDIT: So the way these individuals try to resolve the situation is not by apologizing for their side of the wrongdoings, but pawing it off in a game of victim blaming. Let this be your sign not to do business with these individuals. Absolutely pettyEDIT 2: BTW for a little context on the door situation, somebody broke in and kicked down our door and they still tried to make us pay for it

---

Name: G********
Date: 2022-06-06 22:38:17
Rating: 5
Comment: Sierra is a good property manager. When I have an apartment-related need, they take care of it.

---

Name: J****** M*******
Date: 2022-06-02 18:03:02
Rating: 1
Comment: Terrible customer service and communication skills. Never renting with them again. Jenna is rude and John has no idea what he’s doing. If I could I would give them zero stars.

---

Name: D***** D******
Date: 2022-05-03 14:06:58
Rating: 2
Comment: I had very mixed dealing with this agency. I lived there for 2 years and I hope to god they fired their receptionist Aura, if so then they deserve an extra star, if not take away another star. Shes the most unprofessional person I ever dealt with and was always so rude. Its not just me who thought so either every one of my roommates hated her and even my girlfriend and her roommates hated her. On a seperate note I received most of my deposit back and I loved the apartment while living there albeit the fact that the entire apartment was crooked and add ontop of the fact that where I lived was right on top of the mesa fault so I really have a hardtime believing that the building wouldnt fall apart during an earthquake but what do I know Im not a contractor so. Don’t recommend. But hey we got most of our deposit back so that’s something.

---

Name: M***** L******
Date: 2022-04-22 15:51:07
Rating: 5
Comment: Robert Zermeño has been, in my opinion, the best Sierra Property manager for the property I have lived on (where I’ve lived for over 6 years, and known under the responsibility of 3 or 4 other managers before Robert), he is very efficient and quick to respond to communications (email/phone), very quick to get to the technicians and vendors needed so as to have them fix what needs fixing around the property. What I am also grateful for is that Robert does care about the properties, and about the tenants, he is very approachable and friendly and does what he can to help the best he can and the best he is given the means to. Thank you Robert!

---

Name: B******* S*****
Date: 2022-03-04 00:29:24
Rating: 5
Comment: My apartment building is taken care of so well. Jovien, the property manager is super helpful and very responsive. They keep it super clean, and the landscapers do an awesome job!Sierra Property Management is a wonderful company to rent from. I have been impressed from the very beginning, with the rental process, and while living here. I cannot say enough good things, and it has been the best property management company that I have rented from in Santa Barbara.

---

Name: M*** G*******
Date: 2022-03-03 06:14:13
Rating: 5
Comment: As a new tenant, Sierra Property Management has been responsive, professional, and courteous.

---

Name: S**** c********
Date: 2021-12-23 14:08:09
Rating: 5
Comment: Very responsive and the communications between me and the office are always handled professionally and respectfully.

---

Name: T*** F*****
Date: 2021-12-09 03:26:36
Rating: 4
Comment: Dave Fields has always been quick to get back to us regarding any concerns or problems. His organization makes us feel as though we have direct access to the owner. They take good care of our needs.

---

Name: J**** W*********
Date: 2021-12-09 02:02:00
Rating: 1
Comment: If you want to be belittled and demeaned, ask for the president Michelle! Horrible woman who seems to enjoy making students feel unimportant. If youre a parent, she will be rude to you as well. We went 6 months out of our 12 month lease sharing one functional drying machine amongst 20 tenants. Michelle is just embarrassingEDIT: to the person who replied:I understand the need to save face as a business but there isn’t much to save at this point. Your reputation is horrible amongst students and parents and I feel for the thousands of students you will continue stealing deposits from. I know Im not the only college student that said something to you nor will I be the last. Maybe instead of arguing with your residents and refusing to accept fault, try to fix the problem or at least pretend that you care?

---

Name: M**** L****
Date: 2021-11-18 04:31:33
Rating: 5
Comment: Very good service, as always resolved in the day and on time, very friendly and cordial treatment, resolved the incidents as always and also some doubts that I had, thank you very much, you have a fabulous team.

---

Name: L*** R
Date: 2021-11-10 01:07:23
Rating: 5
Comment: Professional staff and repairs are always handled swiftly and courteously.

---

Name: J**** R******
Date: 2021-10-20 18:04:29
Rating: 5
Comment: Robert is always very responsive and professional. Very happy with my new place!

---

Name: T*** C*****
Date: 2021-10-20 02:09:55
Rating: 5
Comment: As a tenant of Sierra Property Management, I am very pleased with their professionalism and timely response. They have sent qualified and experiencf workers who repaired more than one plumbing issue very quickly. As well a receipt request for someone to fix my stove burner was handled the very next day. I couldnt be happier!

---

Name: V******* V******
Date: 2021-10-15 01:28:00
Rating: 5
Comment: Robert was very polite, professional and quick acting when we needed service!

---

Name: l******************
Date: 2021-08-03 19:00:15
Rating: 3
Comment: Its hard to decipher what decisions were made by Sierra Property Mgmt and what decisions were made by the property owners in regards to the property. Small details in the apartment were neglected and felt dirty, but living in Santa Barbara you take what you can get sometimes. We had a break in, which resulted in a broken lock on our slider door. They responded to our maintenance request, never showed up to fix it, and then emailed us asking if we were satisfied with the resolution of our request. Well, there never was a resolution, we still use a wood stick to lock our slider.

---

Name: M***** W******
Date: 2021-07-12 01:42:27
Rating: 1
Comment: If you like your security deposit don’t rent from these scoundrels! Taking more than five hundred dollars out of a deposit for things being “dirty” when in reality there was just regular wear and tear is the behavior of sleazy motel owner or a used car salesman, certainly not the actions of a reputable leasing agency.I cannot stress enough that the way in which they run their business is literally immoral. Taking money away from college students of all economic background out of greed rather than with due cause is literally sickening. People like those in Sierra clearly have no regard for the actual lives they are hurting but only for the money they are lining their pockets with.Speaking of individuals… John (the person you deal with most when renting in IV) actually comes from a line of very talented musicians with his father being a renowned opera singer and his mother a talented pianist (this is all true by the way), which makes it all the more disappointing that he hit all the wrong notes as landlord. Snooping around at all hours, lying as to the details of maintenance requests, and just being sincerely rude should all disqualify him from working as a property manager, but alas….Don’t rent here if you don’t have to and if you do, don’t budget for with your deposit in mind.

---

Name: L******* M***
Date: 2021-06-28 16:24:09
Rating: 2
Comment: This management company charges for every maintenance call to the tenant because they dont want the owner to be responsible. Having many rentals myself its the owners responsibility to maintain the property and make sure everything broken is taken care of immediately. Unfortunately they maintain a lot of rental in the Santa Barbara area near the university and they are not many choices when it comes to renting for your student.

---

Name: M**** C******
Date: 2021-06-28 01:17:14
Rating: 4
Comment: Friendly staff for the most part but impossible to get out of the lease early. They were good about sending repair men out most of the time. Lagged on responding to emails but easy to get ahold of over the phone. Overall experience 8/10.

---

Name: H***** W
Date: 2021-06-25 07:23:58
Rating: 5
Comment: Sierra Property Management does a fantastic job of being lenient with tenants when considering complications that may occur during the housing process. Their customer service was exceptional for me and the response times on questions I had were punctual and efficient in helping me solve my problem.

---

Name: M******* F*****
Date: 2021-06-24 05:26:09
Rating: 5
Comment: During my 2 years living on Ellwood I truly enjoyed it. Sierra people were so kind and friendly. I once had an issue with the heater and they quickly fixed it and they cleaned after themselves. As well as Mrs.Lydia was wonderful during my whole transition in getting my medical dog. She also returned my full deposit and in little time. I loved my apartment. For being a one bedroom it was pretty large. Upgraded and beautiful. The premises was always kept well cleaned. I now am renting once again from them in IV n they had no issues with my service pit bull dog. They really went above n beyond to place me in a apartment. They made sure I got a first floor since I have medical issues n can’t walk up many steps. Wonderful ppl all the stuff. Nicole n John are great.

---

Name: J******** B***
Date: 2021-06-10 15:44:49
Rating: 5
Comment: Ive been renting from Sierra for almost two years now, and I only have wonderful things to say about the staff. Robert is extremely responsive and always makes sure that my concerns are addressed in a timely manner and with poise. Thank you!

---

Name: M***** F*******
Date: 2021-05-28 17:20:55
Rating: 5
Comment: Sierra Property Manager, Robert Zermeno, has gone above and beyond in helping us out as tenants. The communication has also been prompt and extremely helpful and anytime weve had home issues, leaks, etc. Robert has ensured that the issues were fixed ASAP. Robert and the other staff members are very kind and understanding and do a great job representing and supporting their tenants. Im incredibly thankful for the work that Sierra Property Management has done for us!

---

Name: S**** N*****
Date: 2021-05-19 19:58:54
Rating: 1
Comment: Sierra Property Management presented me with a bill for accrued late fees of $1500 out of the blue after 2 years of tenancy. I thought it was a joke or a mistake. Had I known the checks cut by my bank would sometimes arrive late due to weekends, I certainly wouldve found a different way to pay. I had great credit and income, I had no agenda on my part to take advantage of the owner.It felt like a shakedown. There was no apology or omission by the company that there was any failure of business process on their side, though the former owner Becky agreed with me that there was. In particular, I found the response of Michelle Roberson, the new owner from 2017 on, to be inhumane. She disagreed with the former owner and was primed and ready to take advantage of people in lesser positions of power.Sierra Property Management served me with a 60 day notice exactly 1 year later. I really loved that spot. All is well now, but it was an unpleasant and unsavory experience.UPDATE: WOW. The truth was that there was an ownership change that exposed a previously weak/broken tenant management system - but the new ownership was too arrogant to admit that, to say whoops, sorry, lets see what we can do to solve this collaboratively. The Thomas Fire was AFTER the $1500 late fee bill was presented in summer of 2017, I changed the way I paid immediately (not via bank check) there were no late payments after the summer of 2017. I was always grateful to the owners. I guess they have erased from their records the retaliatory 60-day notice they served me, and the partial payment of late fees I absorbed, thats beyond revisionist history and crossed into BOLD LYING ON A PUBLIC FORUM. What a grotesque, yet true to form, response full of lies and deflections from Sierra Property Management and Michelle Roberson. Shameful.

---

Name: T***** C******
Date: 2021-04-11 03:19:51
Rating: 5
Comment: Great customer service! Very prompt at repairing any maintenance issues! Keep up the great work! May God reward you! Thank you very much!

---

Name: h***** f****
Date: 2021-03-22 04:08:34
Rating: 5
Comment: Amazing management!

---

Name: C****** w*****
Date: 2021-03-15 16:25:26
Rating: 5
Comment: I had a couple small issues in my domicile and they were fixed within 18 hours of my report. Very responsive, as friendly as a management company gets, and thus far very reliable and accommodating.

---

Name: J*** S*****
Date: 2021-02-25 01:23:28
Rating: 4
Comment: I have asked if I could get my apartment upgraded with new flooring and blinds. I have been here for 10 years and things are looking shabby. I have not received a response although it was a month ago

---

Name: A****** B*****
Date: 2021-02-13 16:45:55
Rating: 4
Comment: Sierra was easy to work with and made my starting and ending of the lease go smoothly. The propery manager was always available to answer questions and maintenance requests were done in a timely manner.

---

Name: C** W***
Date: 2021-02-02 20:15:44
Rating: 5
Comment: Had to come back a year later to let Sierra know that they really know how to make a house (or in this case, apartment lol) feel like a home. The property management company Im working with this year in Isla Vista doesnt even come CLOSE to Sierras service so just wanted to let the internet know I WISH I was still a Sierra resident :)

---

Name: I** B*****
Date: 2021-01-14 21:42:09
Rating: 5
Comment: Bailey and the rest of the Sierra reps make renting and getting in touch with them so easy! Coming from a less-than-optimal property management company in Islav Vista 2 years back, Sierra was the best change-of-pace that a college student would ask for. THANKS SO MUCH YALL

---

Name: N* R**
Date: 2021-01-14 20:45:07
Rating: 5
Comment: Bad landscaping has always been one of my pet-peeves with IV rental companies, but Sierra is ALWAYS on top of it. As a gal who enjoys sunbathing and the occasional yoga session in the front yard, I couldnt be more grateful for that well-kept grass to break my fall every now and then.

---

Name: H***** S*
Date: 2021-01-14 20:21:41
Rating: 5
Comment: Whoever answers the phone at Sierras office is literally the nicest lady to grace this world. Protect her at all costs.

---

Name: P**** B*****
Date: 2020-12-05 00:08:25
Rating: 5
Comment: My agent Robert is professional, quick and kind. I am so excited about moving and making my new cottage my home!Petra

---

Name: L*** A*********
Date: 2020-11-23 08:37:24
Rating: 5
Comment: I currently have Sierra as my property manager and I have to say they have been so great during these hard times. They have been kind and understanding and I’m lucky to have them-Alexandria Abarca

---

Name: m*** y*******
Date: 2020-11-21 01:12:47
Rating: 5
Comment: I started renting an apartment from them 2 weeks ago. My first impression They always pick up the phone! and I always get an answer and timely solution. In my previous experience with other property managers it was hard to get a hold of them or get a response. So far it has been a fantastic experience dealing with them! 👍🙏

---

Name: G***** P******
Date: 2020-11-16 18:48:32
Rating: 5
Comment: 5 star rating is for Robert and Ernesto who responded to my needs so quickly and took care of all issues. Once here Ernesto was quick, thorough, Friendly and professional. I am very impressed with Robert and Ernesto.

---

Name: C*** R***
Date: 2020-10-20 00:11:55
Rating: 5
Comment: Enjoying renting with Sierra Property Management!

---

Name: F******** R******
Date: 2020-10-18 23:43:55
Rating: 1
Comment: Property manager took weeks to reply, refused to make repairs, and repairs that were made they charged the tenants for. When we disputed these charges they sent a plumber to take our garbage disposal. Very unprofessional, would not recommend then to any friends or family.

---

Name: J**** C****
Date: 2020-10-16 04:34:14
Rating: 4
Comment: Have fixed all maintenance requests, keep us informed, and have been lenient about rent during covid times (and kept us informed about covid policy). Also installing new floors for third year leasing from them. Change of employees was difficult, but happy with the new reps John and Tamara.Would be 5 stars if not for low quality blinds and bad experiences in 2019.

---

Name: N*** L********
Date: 2020-10-15 16:43:01
Rating: 5
Comment: Great management company, professional and responsive. Jovien is the best!

---

Name: B***** Z*****
Date: 2020-10-15 01:17:04
Rating: 5
Comment: I have lived in the same unit for over 15 years. The first year it was managed by another company and I was not happy. When Sierra took over the apartments I noticed how clean the apartments have been kept from Gardner to laundry maintance ect. . David is extremely professional, respectful and responsive to any of our request. You can tell he values the tenants for the property he manages. If there is a plumbing issue the plumber shows up immediately.I would recommend Sierra Property!

---

Name: S** T*****
Date: 2020-10-03 22:50:57
Rating: 5
Comment: Sierra property management has been great! They are very quick to help and resolve issues. Are fridge broke along with the food inside going bad. They credited us the money we lost in food and got us a new fridge! I have had no problems with the yet, and there online website to pay rent is very easy and convenient. Highly recommend there properties, and shout out to Tamara, she is extremely nice and has helped us out going above and beyond with anything we needed! Tamara deserves a raise, and she is the real mvp.- Boys at the 6666 Sueno House

---

Name: B D
Date: 2020-10-02 15:52:08
Rating: 5
Comment: Their response to a service request was prompt and professional

---

Name: N*** G********
Date: 2020-09-20 00:01:52
Rating: 5
Comment: Amazing experience living in Santa Barbara with Sierra property!! Would rent again

---

Name: J*** G********
Date: 2020-09-19 18:09:22
Rating: 5
Comment: On Tuesday afternoon, September15, 2020, around 3:30 pm, my kitchen garbage disposal died and leaked into the cabinet below. Called Sierra Property. My call was answered promptly by the unit manager, Jovien Joy. We discussed the matter. To my very happy surprise, Sierras repairman, Alex Carbajal, arrived at my door at 5:15 pm that very day. He inspected the disposal; installed a new one and left my kitchen clean and tidy, all in about an hour. Jovien Joys fast action saved my day and my dinner. Thank you very much, Jovien and Alex! Jane Greenberg

---

Name: A***** E******
Date: 2020-09-18 01:55:21
Rating: 5
Comment: Worked with Tamara Gallegos to try to get an apartment with Sierra Property. She was extremely responsive (something that isnt as common as it should be with leasing companies) and equally kind when helping me apply for one of their units. She gave me all the info I needed in a prompt fashion and helped me get through some troubles I had during the process. When I finally got my keys and they didnt work she made the time to visit the unit and re-key the lock to work with my key. I really like the place I got. It was clean, comfortable, and everything was functional. Im really satisfied with my choice so far. Ill try to remember to update this when Ive finished my time here but as of now I think Sierra Property and Tamara are excellent.

---

Name: E**
Date: 2020-09-16 01:15:38
Rating: 1
Comment: Really really slow communication about maintenance. We moved in late June, within a week we realized that only 1 of the 4 stove components was working and despite multiple maintenance requests between now and then, no one has come to fix it. Staff came to show another potential tenant the property and forgot the key to the apartment so they expected to show the person our place since we were home... during a global pandemic?! They locked the laundry room and didnt tell anyone, this was before they gave any of us a laundry key. Our lease said that we would be provided a cable box and TV, however neither the cable box or the remote for the TV were here when we moved in. When we called to ask if they could bring us them, they simply assumed that they were stolen by previous tenants and said we should call Comcast... not helpful at all. Sierra Property Management is just very disorganized and unprofessional overall.

---

Name: J D**
Date: 2020-08-01 20:41:54
Rating: 1
Comment: BEWARE!!!!Take pictures, document everything and create an email chain.

---

Name: A******** S****
Date: 2020-06-19 02:54:23
Rating: 1
Comment: I have never experienced such an atrocious lack of professionalism in an industry that is intended to bridge the link between landlords and tenants. While my initial agent did everything right, was friendly and responsive, the landlord backed out of our agreed deal at the last minute because he changed his mind about my pets. I asked my leasing agent for a copy of my credit report that was approved, so that upon applying for a new property, my report would not be pulled yet again. He was very helpful and said that since he was out of the office, his manager would be happy to send it to me.The manager, Michelle, was unfathomably snarky and rude, trying to blame me, the prospective tenant, for not being forthcoming about my two small birds (parakeets), even when they were clearly listed on my application that had already been approved by the landlord. She patronizingly refused to provide me with my credit report due to inability and instead of being apologetic that the circumstances didnt workout with this particular landlord and suggesting to help me find a more suitable rental the way my initial agent did, she continued her condescending remarks and silence, offering not a glimmer of personability, courtesy, or even respect for the time I wasted on waiting for the contract for this property.

---

Name: C********** O*****
Date: 2020-05-20 03:45:40
Rating: 1
Comment: Horrible leasing company. They never disclosed the noise issue of the upstairs neighbor. They made it extremely difficult to get out of my lease due to the noise issue. I complained so many times I finally gave up. The laundry in the complex was broken for over two months. Completely unacceptable. Grounds were always dirty and the parking was never policed. Cars always parked in no parking zones. Constantly raised rent without any increase in quality of living. Terrible, terrible company. Please dont rent from Sierra Property Management.

---

Name: N***** A*******
Date: 2020-05-12 17:19:06
Rating: 1
Comment: Very rude

---

Name: F******** H*******
Date: 2020-02-05 15:44:23
Rating: 1
Comment: BUYER BEWARE. This company take money out of your banking account with no permission and no warning. Also they will charge you for everything including smoke detectors you did not touch and over flooding in the house out of your control. Please do not lease through this company as I have leased through four different companies which are terrible but are way better than Sierra in comparison. They will try to take your whole deposit and even if you left the place better than you got it they will still charge massive cleaning fees. NO STARS. TERRIBLE.

---

Name: M**** V******
Date: 2019-10-25 00:57:50
Rating: 1
Comment: My family and I rented from Sierra for more than a decade. After numerous plumbing issues (including flooding) we parted ways. The plumbing was originally blamed on us for “improper disposal of toilet paper and feminine products.” However, the plumbers ended up finding and telling us that the complex itself needed plumbing repairs due to how old the piping was. Our deposit was sent to the owner of the building, John Sarad, and was later kept for the same reason above and for negligence. The actual negligence is the owner and property managers not doing precise walk throughs and inspections of the plumbing in years, decades! Please be cautious if you are considering renting from them. I have photos of the apartment when we left and will look to see if our deposit can be fought.

---

Name: T***** E
Date: 2019-07-31 03:10:53
Rating: 1
Comment: Worst leasing company. Do not do business with them.

---

Name: A****** B*****
Date: 2019-07-19 21:52:13
Rating: 1
Comment: Worst leasing company I’ve ever had to deal with in the Isla Vista area. DO NOT do business with them unless you love being ripped off. Upon moving in, the place had not been cleaned and necessary repairs had not been made; whenever we asked to have repairs done their representatives were rude and disrespectful, as if we were inconveniencing them with our need for regular household maintenance. And, of course, upon moving out and leaving the place cleaner than we’d found it (it was pretty dirty when we first moved in. Other places we’ve lived were clean and functional before the move in date, but not this place), yet we’re being charged a huge cleaning fee. Every interaction we’ve had with Sierra Property Management has been unnecessarily stressful, and this isn’t something young college students should need to worry about. Parents and students, stay away from this company.

---

Name: A** H*****
Date: 2019-07-19 21:35:18
Rating: 1
Comment: Worst company I have ever encountered. It seems that their main goal is to take advantage of college students with little experience in renting. Im disgusted.

---

Name: A**** R*****
Date: 2019-07-19 21:33:12
Rating: 1
Comment: They suck

---

Name: A**** R*****
Date: 2019-07-17 19:31:34
Rating: 1
Comment: Shocked theres any good reviews tbh. Horrible company. When we moved in, there was black mold in our dishwasher. Which is not only disgusting, it is a health hazard, one which Sierra took forever to take care of. In addition, when we moved in, the garage was absolutely filthy, the backyard was full of trash (including used condoms), and my bathroom had a completely broken shower. Throughout the year, when we would file mantainance requests the company would respond rudely. They took an insane amount of money from our security deposit and charged us for cleaning when we left the place WAY cleaned than when we moved in. Dont lease from them.

---

Name: B***** T***
Date: 2019-06-17 22:23:06
Rating: 1
Comment: By far the worst company I’ve had the displeasure of working with. Wouldn’t let us re-lease without giving us any reason and a whole bunch of random charges for fixing and cleaning things that were either not caused by us or were not made aware to us. No understanding or compassion for their tenants and just wants to milk money out of students that have none. Poorly managed in all aspects of a rental company and would highly suggest against Sierra as a rental company.

---

Name: K**** W******
Date: 2019-03-20 17:33:05
Rating: 5
Comment: Sierra Properties has been a delight to work with! I’m currently going through my second lease signing right now and they have been nothing but helpful when it comes to questions or modifications. Thank you Sierra!

---

Name: r****** a****
Date: 2018-10-25 18:07:20
Rating: 5
Comment: Rented an apartment for 2 years never had any problems got my full deposit back. Had minor problems with a sink leaking Sierra sent a plumbing company over the same day it was amazing . I would definitely rent from them again

---

Name: J***** L*********
Date: 2017-07-11 00:58:40
Rating: 1
Comment: Absolutely horrible would never go through them again, our refrigerator went out and they took a week to fix it not once did they offer to pay for the food that was ruined neither did they even try to make an effort to fix the fridge I had to call them at least 4 times about it. The power went out for two weeks because the power company pumped too much electricity to the building and not once did they call and say things were being worked on or any kind of updates, some peoples ovens caught on fire and our fans went out and the lights shorted out. There was orange water coming out of the sink and shower and not once did they come and fix it even though we called them multiple times about it. Nothing we called about was fixed in a decent time. Also the roof got redone and they woke us up at 7am every morning with loud hammers and pounding for the entire day only to come home to black dust all over my bed and pillows and dust in every single room again I called many times and nothing was done about it. Lydia sent us a email saying if we dont sign the lease that we would be kicked out and we went in and she no longer worked there and they said we didnt have to sign a lease and our rent was going up. Before we moved out I gave them over a 5 month notice via email and inperson that I would be moving and gave them a set date I later got a call saying they had no record of that and that we owe them 1600 for another months rent. After moving out and leaving the whole place spotless they took nearly all the security deposit. Dont rent from them

---

Name: C***** N*****
Date: 2017-05-09 07:37:14
Rating: 1
Comment: Overall, very disappointed in the service Ive received during my two years as a resident. I moved in with bed bugs and cockroaches already infesting the apartment. While they were prompt at ridding the place of the bugs, they were far from prompt when installing the dishwasher we had been promised towards the end of our first year. After a rent increase of $100/month for no apparent reason, its the end of our second year and we still have not received said dishwasher. When I complained about the laundry and dryer machines poorly cleaning clothes and leaving them with a weird residue (pictures included in my email showing the severity of the issue), they simply told me to contact the washer company myself as there was nothing they could do (that was over a year ago and we still do not have new washers or dryers). I had to complain multiple times over a three month period about the poor water pressure and temperature issues with our shower before maintenance finally showed up to resolve the issue. To this day our water temperature still refuses to cooperate. I have to say though, that the maintenance team is probably the only redeeming quality of the entire company. Finally, after pleading with them to grant us a ONE day extension on our lease so that we wouldnt have to move out on the day of graduation, they apologized for the inconvenience but said that there was (again) nothing they could do because it apparently is impossible to reschedule with cleaning vendors (there is a 10 day gap between us moving out and the new residents moving in). I think its ridiculous that after having been there for so long, having paid rent on time every month, and having had to deal with various issues, they couldnt be bothered to make even the slightest attempt at granting us 24 more hours. This perfectly encapsulates just how little Sierra seems to care about its residents.

---

Name: W**** G***
Date: 2016-04-22 17:47:46
Rating: 5
Comment: I have been at my Sierra-managed apartment for about a year and a half now and I have had nothing less than an exceptional experience so far. My property manager, Lydia, is the best. She was very accommodating to both mine and my boyfriends work schedule when we needed to add him to my lease. When time came for lease renewal, she mailed out the whole thing to the apartment (and even included a prepaid envelope to send back), which was very convenient for us as it saved us a trip and we didnt have to figure out a best time that we could both make it to the office.Work orders get taken care of in a very timely manner. During our annual inspection, I left a note saying our patio door was getting stuck on the track and the bath water was draining very slow and both issues were quickly taken care of. A couple weeks ago, our kitchen sink started leaking and it was fixed the next day.I am comfortable reaching out to Sierra whenever there are any issues and I would highly recommend renting from properties managed by Sierra. I was skeptical at first because I had heard some negative things about Sierra, but Im so glad that theyre taking such good care of us.

---

Name: A H
Date: 2016-04-18 22:56:43
Rating: 5
Comment: Unit Im in is old but well-maintained, and SPM did a good job of refurbishing it from the prior tenants and repairing things, and did a great job of getting me in quickly, since I was moving in on a deadline. Ive been here well over half a year, and Ive had a great experience with Lydia as the manager for these units.

---

Name: A***** M********
Date: 2016-04-18 21:38:17
Rating: 5
Comment: Ive had a very pleasant experience renting from SPM this past year. The process of signing a lease with them was very simple. The apartment I stayed in was very well kept and I havent had any major issues that needed to be addressed. I have felt like a valued resident during my entire stay and I would highly recommend them to those of you seeking housing!

---

Name: M**** M*****
Date: 2015-11-03 06:34:32
Rating: 5
Comment: I have to say, after reading some of these other reviews I thought I should comment. Sierra has been nothing but wonderful to my girlfriend and I. We have worked with Nancy over the past 2 years and have never had any issues. She has always been prompt and courteous. Any time we needed a repair done, Nancy sent out a repairman right away.I would highly recommend Sierra over any of the other property managements in town. And I would be suspicious of these other reviews, considering respect goes both ways...

---

Name: R****** R***
Date: 2015-09-03 22:27:48
Rating: 3
Comment: They were very understanding when my roommates and I went in to talk to them about some confusion we had regarding our security deposit. They waived our remaining balance which was awesome!

---

Name: C****** M****
Date: 2015-07-18 20:27:25
Rating: 1
Comment: Wish i could give 0 stars. They steal your security deposit money. Make sure you check off everything on the move in list. They claim the apartment isnt clean enough even though we paid a cleaning company 200 dollars to make sure it was spotless the day we moved out. They also come in to do inspections during lease which i find odd. The apartment was nice but the management company is very shady. Just prepare to loose money on deposit.

---

Name: M**** P********
Date: 2014-07-24 18:35:30
Rating: 2
Comment: Moving out was not a good experience. I called about 2 weeks before the end of the school year to ask about move out information. I was informed that move out was on June 18 by the woman on the phone. My housemates and I had received no notice from Sierra; there was no phone call, no email, no letter in the mail, and no notice in person. I thought that calling Sierra would give me the best information because I was directly communicating with them. Becky from Sierra rudely called me and informed me that we were late in moving out. Apparently we had to be out at noon and were causing Sierra inconvenience. Sierra delayed our move in, forcing me to couch surf for 4 days. Then they had the audacity to blame us for their miscommunication. Becky said that only she had information about move out and I shouldnt have talked to another woman at Sierra. Becky, if youre the only one with move out information then please communicate with us. Send us an email or give us a call BEFORE move out. When renting with Sierra, always call a few times for information. The management is every unorganized.