Wheelchair-accessible entrance
Yes
Simply Self Storage in Grand Rapids
Categories
Location on the map
Grand Rapids, Kent County, Michigan, US
Accessibility
Phone: +1 616-248-4674
Site: https://www.simplyss.com/michiga...
Site: https://www.simplyss.com/michiga...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Simply Self Storage in other cities:
Comments (140)
I really enjoy Tasha here to help shes always here to help and always happy I love the great customer service shes great .
I had an amazing experience at simply self storage. I walked in and wasn’t sure on committing to this store place, but Jamal won me over. He showed me all the reasons why you guys were the best fit for me. He was great salesman.
Fantastic customer service!!! Jamal is INCREDIBLE!! He helped me find the size I needed and set me up with a great quote. He was energetic, knowledgeable, and answered my huge list of questions. The location is clean, nicely maintained and has moving tools you can borrow.
This place beat all my expectations! Clean, secure facility and a great staff backing it!Love the climate controlled units inside the 3 story building! My stuff stays safe and dry at a monitored temp!Couldnt reccomend a place more!
Quick and easy process setting up a unit. I needed a second unit a few days later and it was easy getting that setup also. Property Manager, Tiffany was excellent! She answered every question I had and took the time to show me the unit oppose to giving me verbal directions and sending me on my way.
Great experience! I had to last minute find storage and their website was super easy to use and I was able to find a unit and reserve within seconds. As soon as I did I received a call from Tiffany introducing herself and letting me know she received my reservation and where they were located. Once we got there the whole experience was great plus great conversation. Awesome customer service.
Tiffany one of the stores manager, is amazing. She was very understanding and patient with me during my time of renting space. Great experience, clean environment, no damage to personal items while in storage. I hope Tiffany gets a raise and or promotion.
I had an awesome move in experience. I have rented spaces before, but this time everything went so smoothly. The price I got quoted online was the actual price I pay monthly (excluding the insurance). The manager, Tiffany, was very personable and gave me a tour before I signed any paperwork. I asked for a extra amenity to be added by phone and she did had it entered by the close of business that day. I liked the drive up load/unload zone.
Great customer service. Spoke to a young lady named Tiffany, she is just amazing. She was very knowledgeable and had a great personality. Their prices are great! I would definitely recommend this place to anyone who needs a storage space.
Worked with Jamal who literally called us as we were reserving space online!! Talk about amazing customer service! Jamal was thorough and very helpful. Gave us great recommendations. Were looking forward to renting at 29th Street in Grand Rapids!!!
Great customer service! Tiffany was able to help me right away and super friendly! Indoor and outdoor facilities are clean and easy to access. There is a little bit of cooking oil on the floor of my unit, but thats not their fault and it doesnt affect the things I am storing. Overall wonderful facility and I look forward to renting from them!
We moved from Arizona in October thinking we had an apartment but half way through the trip we found out that we didnt get it so we were stuck in an hotel for several months and had to out our stuff in storage. When searching for a storage facility Simply Self Storage was the best option in my opinion. Their rates were very compatible, the grounds were very clean, the indoor storage was clean and well kept even the public restroom was very clean. They had several carts for moving items, two elevators for freight that work without issue and the customer service as well as management were very friendly and helpful. Id recommend this place to anyone and Id use them again if need be.
Mouse got into my unit, my things were only here for a little over a month. no food was stored in my unit but once i got my things out i found mouse droppings, nuts, candy stored in my clothing, furniture and other items. Explained the issue and was basically told there’s nothing they can do and that they don’t believe me after trying to get in touch with them about the issue for days. Still trying to get them to help me, i’m sure they will be hearing of more cases since they don’t believe they have a rodent issue yet.
I was a past customer for several years for both storage and mailbox services. Now, I need longer term storage services again and knew exactly who to call! Tiffany responded to my email right away and got me into a climate-controlled space to fit my needs. The space is clean and convenient for loading and unloading. The paperwork to get things in place again for reservation and payment was quick and easy to complete. I’m happy to be working with Tiffany again! 😄 Thank you!
Tiffany is such an awesome Manager. She really knows her stuff. She helped get me a unit that fits my needs and she was so nice! I would recommend this facility if you live anywhere in the Grand Rapids area.
Last week I called in to get pricing and sizes of possible units I may need soon. I spoke with a young lady named Tiffany who went over and beyond to explain to me all my possible options, which I wasnt aware there were so many. I really appreciate that! Thanks again for the great customer service. Me and my girlfriend are excited about our new unit and trust our belongings are in good hands.
Today was my very first time stopping in and inquiring about a unit. The young lady Tiffany greeted me as soon as I walked in with a big smile. She was very pleasant and very knowledgeable about the size of unit I will need next week when I move. She was one of the nicest customer service people I have ran into a very long time. I can’t wait to do business with Simply Storage!
Wonderful friendly staff!! Tiffany made sure I had the correct size unit and was very helpful. Building and units I viewed were very clean. I will never go anywhere else for my storage needs and will refer all my friends and family to visit Tiffany!
I rented a unit here for 5+ years and had nothing short of a wonderful experience. The rate for my unit was reasonable, and they only raised the rate once (and it was only by $10). This place was great in my transition and many moves from college life to regular adult life. Any time I needed to stop in the office to update payment methods or ask a question, the staff was very friendly and knowledgable. Whenever I visited my unit, the business was living up to their end of the deal of keeping a clean and climate-controlled environment. Many people cant wait to move out of their storage units because they think its a waste of money. When I moved my last box out, I was a little sad to be leaving, because it was money well-spent.
I was incredibly impressed with my experience here. Tiffany the manager was extremely friendly and helpful when I was trying to find a place to store my stuff. I would highly recommend this place to anyone who needed storage. A very clean and friendly place!
I recently moved and was nervous about what my local options were in a new city, but after speaking with Jamal, I felt so much more confident and relaxed. He really is one of a kind! I can not recommend Simply Self Storage enough, and a big shout out to Jamal!
Scam alert. Very terrible service. Would not recommend whatsoever. About a month after turning in my keys and closing my account, I received a call that my previously rented unit was still somehow being occupied by me. I called this location several times and politely explained that my account was closed and that I did not have keys as theyd been turned into the person running the desk. I was only met with rude remarks. When I talked with the manager over the phone, she hung up on me. Now, over a year later, I have recently received a letter that I still somehow owe them money, and if I dont pay, I will be handed over to debt collectors. So beware ever renting from this location. They run a racketeering facility disguised as a storage lot.
Staff was great 👍🏾. Very efficient and helpful. The facility is clean and has easy access. I appreciate the great service.
Jamal helped me with getting a new unit. He was professional, polite, efficient, thorough, articulate, and all with a smile of kindness. Too seldom we receive such great customer service! Kudos to Jamal.
Very disappointed!! I was very impressed by Tiffany the property manager, whatever that position entails when I first became a customer; however when I moved back to Grand Rapids I asked about getting prorated, and what that entailed. I was given not only misleading information from Tiffany, but I was blatenly lied to, and now have to pay a full month for absolutely no reason since my stuff was moved out before the 1st. She was beyond rude about it as well. I have always paid my monthly rent on time, and was so disappointed to be taken advantage of. I do not recommend!!!!
Customer service was excellent and very helpful!! Would recommend to everyone😊😊😊😊!!!!!
I rented storage space at this facility several years ago when we downsized from a 5 bedroom home to a condo. We have been very pleased with the quality of the space and the excellent customer service of this well managed business. Kudoes to Tiffany Fuentes, store manager.
The customer service is absolutely GREAT! Ryan and Tiffany make you feel like family. They also have great deals as well. Great choice if your looking for storage.
This storage place is amazing!!! I’ve never seen a place that is so clean. The staff was amazing. I asked a bunch of questions and never once did he get annoyed. Definitely will be telling everyone about this place.
Simply Self Storage on 29th is clean, professional, and easy to work with. Alex was very helpful getting me set up and provided a seamless experience from start to finish. I highly recommend this facility.
Tiffany and Larry are both very Amazing people they welcomed me with smiles and they are some good people to this place. I never have been to a place that welcomed me so much. I will definately come back when i need to rent a unit.
Great storage facility! Clean safe wallet and great people. Robert is not only nice hes knowledgeable. He came up with several Solutions that helped make our move easier! The INDOOR LOADING and UNLOADING during the winter snow storm was the BEST!! What more can I say? Why on Earth would anyone go anywhere else?!!!
We had a wonderful experience with this facility! Super friendly and helpful DT manager named Tiffany Fuentes! Will be returning!
Great storage facility. Very user friendly! The signup process was very straightforward and the staff were very knowledgeable. A great place to store your items and I really like the added security.
Very clean facility! It is very safe and secure. Also experienced safe COVID practices - needing a mask to enter the building and cleaning surfaces upon entering and leaving. Would recommend to all!
Tiffany is just amazing. I love her attitude and she really cares about her customers. Thank you Tiffany for being an awesome Property Manager
Manager Tiffany is out of her way helpful. Gold Star service. The facility is great. We can just drive up in the garage and unload. Winters in Michigan are harsh. This is perfect!
Ryan was super helpful and totally awesome. Went to find the new locker I purchased and he helped me find it, and figure it out how to open the gates. Will definitely recommend this facility to friends and family, had nothing but a good experience. If you ever have any questions, ask for Ryan. He knows what hes talking about and whats going on.
It was nice to hear a caring voice when you’re stressed out about moving. Jamal was super helpful and answered all of my questions. I will tell all of my friends about this storage location. Thank you!!
Ive done business with this facility for a little over a year. It is clean and well organized. Ryan and Tiffany are very capable and accommodating office staff. Outstanding storage location.
Would highly recommend this facility! Staff is friendly. Youre allowed to rent month to month and prorate if needed. Be sure to ask about promotional deals. I would challenge anyone to find a better deal than I got under the promo that was happening at the time I rented.
Tiffany got me a unit that fit all my stuff. I like how clean the place is. Knowing that there are cameras everywhere make it feel so much safer too.
I worked with Tiffany and she could not have been more helpful. She was great to work with and very personable. She made this a great experience.
Tiffany at Kentwood was incredible. Excellent service and creative problem solving getting the unit figured out. Hardworker + deserves some recognition!
Went to clean out a storage locker for my friend, and the employee Ryan was super helpful in explaining how things work to me and helping me find my locker. Will defiantly purchase a locker from this facility for myself. Great experience, wonderful facility and super helpful staff, especially Ryan.
Love this storage facility, I feel very confident storing my things here and the store manager was very helpful!
I just rented a unit with Anne This afternoon she was so helpful I did not know what size unit i needed. She helped me visualize how to pack my items in the most economical way! Thank you so very much Miss Anne you were a life saver!
We rented a 10x15 unit to store our motorcycle and trailer, but upon move-in two days later discovered that the trailer wouldnt fit because the door was only 8 feet wide. When explaining the issue to the sales associate he quickly became defensive, insisting there were absolutely no refunds. Thankfully we were moving in at the end of the month and only lost a small amount. Be sure to ask for every detail you can think of before paying.
Great, clean facility. Tiffany and Alex made finding a unit easy and best part was it was quick. Thank you!
I had excellent service and my belongings were safely stored. The staff were very helpful and friendly.
The manager, Alex, was very courteous as he showed me around and took care to explain how to get in by myself. The facilities are clean and brightly lit. It seems like a secure space.
I have been a customer with simply for a few years and I love working with Tiff and Anne they are such great girls they helped me consolidate to help save me some money. I highly recommend this place!
Registration and sign-up was easy. Staff was always very friendly and extra helpful. And, I most especially loved how clean it always was. Thank you.
Not only was this place super super clean, it has lots of cameras and their staff, a guy named Ryan, was extremely helpful, professional and courteous. He was quick to answer all of my questions, and even made me chuckle. I highly recommend this place.
Oh my God. . Just keft this location and spoke with a guy named Ryan. This man really made my day. .out going personality and he really made a difference with me choosing simply self storage. ..Ryan you rock!!!
Clean, secure facility. Jamal was very helpful in getting everything set up. He made the process easy!
Stopped in to check out their prices and unit sizes. They were very professional as well as kind. I know where I’ll go when I make my choice for storage!!
Tiffany was very professional and gave me the best storage that fit my budget, thanks!
I went looking for somewhere to store my stuff. Both Tiffany and Ryan were such a big help. I got the right size and its so clean there!!
The storage area is extremely clean. Tiffany is so nice and helpful. Chris is great as well.
Tiffany is awesome! Great units at a great price. Clean facility.
I wanted to rent a unit this property is so clean and Tiffany was very helpful. I did not rent but I may be back later in the month. Thank you Tiffany
I like how they have many climate controlled units. Its also the cleanest storage facility Ive ever seen. Friendly, professional staff. Highly recommended.
Tiffany is wonderful! Thank you for your personalized attention and help finding the right sized storage for me.
The facility is amazing. tiffany was also a big help when I had questions that needed to be answered
Tiffany is easy to work with. Nice and clean storage facility.
Came in to check out some units and Tyler was amazing. Great clean property and very nice management team.
Great place to store...the employees contact me in a timely fashion whenever my supplies come in. Property is clean and tidy. Couldnt be happier!
Weve always had good experiences with Simply Self Storage.
Thanks for the wonderful service!
Ryan was very helpful and informative. Transferring from one storage unit to a larger one was smooth and easy.
Ryan and Tiffany are awesome! Definitely a great place to store your things!
Tiffany was easy to work with and found the right size unit for me.
This facility is clean and efficiently run. Loading bays are clean and well maintained. Larry was helpful and polite.
I rented a unit here, and Tiffany gave me great service!
Tiffany was very helpful and made the whole storage experience easy.
Tiffany was awesome ! She is kind and and very helpful .
Great facility, knowledgeable staff. Tiffany was great.
Worst experience ever! We were told they would hold a unit for us, and then gave it away without letting us know!
Great service!!! Great place!! Tiffany & Troy are very helpful:)
Staff is great and the facility is clean.Appreciate the help. Thanks again.
Loved this facility. Indoor climate controlled unit was huge. The facility was very clean.
Customer service was great, was easy and fast to rent unit!
Ryan was the greatest climate control units better than having your stuff outside
Tiffany was super professional and cool af.
Super clean, tons of cameras, climate controlled units, friendly staff. Highly recommended!
Great customer service .very welcoming :)
Very clean. The manager tiffany was very helpful
Great place. The manager tiffany was great
Fast and friendly service extremely clean units plus more affordable than there competition
Tiffany is the greatest property manager ever!
The facility is clean and friendly! Becca is doing a great job.
Quick, fast, simple in and efficient wonderful place to go with great help and service
Love this place! Ryan is awesome, great customer service.
Been here long time. Good place for indoor or outdoor storage.
Management was very helpful and the storage was clean.
Tiffanyyyy awesome ty for the storage.!
Tiffany is very knowlegable and was a huge help.
Very clean lots of cameras, and Ryan was very helpful.
Tiffany is very friendly and answered all my questions!
Very Secure / Friendly helpful staff
Loading and unloading inside is where its at! Competitive pricing.
Very clean, manager very polite and professional.
It’s good solution if you have extra stuff
Very helpful in getting me a unit
Great place for storage!!Everything is safe and safe and sound!!
Clean facility and very move in friendly.
Wonderful! It helps us solve a big problem!
Great Service! Thank you Taylor
Ryan is so great!!! Awesome worker!!
Good location, heated and friendly employees
Tiffany was very helpful and pleasant
Amazing service ! Was a great help.
Great place tiffany is Great!!!!
The process was easy and straight forward.
Tiffany was so nice
Fabulous staff, facility, and location!
Very friendly service
Exactly what we needed. Friendly and helpful
Scary. The doors lock you in.
Great Service and a Great Manager
Tiffany is great
Great people!
Great location and staff
Great coustmer service
Awesome
Hey guys is it god place
Clean and safe
Nice place
Great customer service by Mrs Thompson
Total reviews rating 4.8
140 Reviews for Simply Self Storage 2023:
Review №1
2022-07-18Terry (store manager)was very attentive and provided excellent customer service. He discussed many storage options and offered to drive me to different units, so I could see them. I accepted the offer and was impressed.Jen, his assistant was pleasant and interested in our agency’s work. She took time to look through brochures I brought.I highly recommend Simply Self Storage for your space needs.
Review №2
2022-08-18To whom it may concern, I had an awesome experience with your employees Jenn & Terry at the Grand Rapids Michigan store. I was trying to set up my account while I was in the store making a payment. I’ve been a customer since 2006, & I’ve connected with every employee you’ve had here taking my monthly payment & periodically changing unit size. They were a big help in assisting me correctly register my info in your system. Thanks for awesome workers who were professional & concerned & made sure I got all the assistance I needed. Thank You Simly Storage
Review №3
2022-06-27Moving house is stressful to say the least, but moving while down sizing is doubly stressful. We have divided our review into 3 sections: the facility; the operation; and the personnel. 1. The lockers were clean, secure and in great functioning order; 2. the fact that the entry door was not operational resulted in some inconvenience. Reversing through the exit door was a little stressful, as was getting locked in the facility when my car battery died at closing time, was also no joy! 3. Personnel is the gem of this facility. Terry and his team are personable and a pleasure to work with. They help to alleviate some of the stresses of moving. Thank you and keep up the good work.
Review №4
2022-08-12Simply the BEST!!! Terry and Jenn are awesome! Customer Service matters in todays world and they embrace all aspects of helping, supporting and making sure your needs are met. Highly recommend this location.
Review №5
2022-08-07Jenn gave us a great experience and did everything in her power to make sure we did! Very happy we went here. Employees like Jenn are worth their weight in gold!
Review №6
2022-08-01The staff is great and worked with me on a complicated move by making a few exceptions until I could move and claim storage unit. They put up with me calling them several different times with concerns I had. The storage unit was clean and I think they are very well insulated.
Review №7
2022-07-01*SUPER* friendly & helpful staff, units in great shape, overall easily accessible. would definitely recommend to anyone looking for storage needs, and will keep in mind for my future needs!
Review №8
2022-03-27Was OK. My daughter got a 5x5 indoor storage and we just emptied it out. It was nice pulling into a garage to get it done instead of being out in the freezing cold so I guess Id say it was pretty cool.
Review №9
2021-07-01I have never rented storage space before and I am so glad I chose Simply Storage on 28th Street Grand Rapids, Mi. The assistant at the front desk was so friendly and helpful, she was very thorough with explaining and showing me everything about my unit and the facility. The office and space as well as the grounds where very clean and easy to use. As we went back to put things in the unit, she was always friendly, helpful and always smiling. Thank you Tiffany and your great staff!
Review №10
2022-04-15The storage unit are kept very clean and the customer service I received from Tosha was the best I have received from anyplace