SIXT Rent a Car

Address: 9000 Bellanca Ave, Los Angeles, CA 90045, United States
Phone: +1 888-749-8227
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4
Site: https://sixt.com/car-rental/usa/los-angeles/los-angeles-airport/?xaid=7497&c1=US&c2=los-angeles&c3=los-angeles-airport
Worktime:
DayTime
Monday6 AM–1 AM
Tuesday6 AM–1 AM
Wednesday6 AM–1 AM
Thursday6 AM–1 AM
Friday6 AM–1 AM
Saturday6 AM–1 AM
Sunday6 AM–1 AM



Name: C****** H****
Date: 2024-07-02 21:01:31
Rating: 5
Comment: My experience with Chyna at Sixt Rent-A-Car at LAX was nothing short of exceptional. From the moment I approached the counter, Chyna greeted me with a warm smile and a genuine willingness to assist. Her professionalism and knowledge were immediately evident as she efficiently processed my reservation, making sure to explain all details clearly and answering all my questions with patience.Chynas customer service skills were truly outstanding. She took the time to understand my needs and provided valuable recommendations without any pressure. Her attention to detail ensured that every aspect of my rental was taken care of seamlessly. Moreover, her positive attitude and friendly demeanor made the entire rental process a pleasant experience.Furthermore, Chyna went above and beyond to accommodate a last-minute change I needed to make to my reservation. She handled the situation swiftly and with a solution-oriented approach, which I greatly appreciated.Overall, my interaction with Chyna at Sixt Rent-A-Car at LAX left a lasting impression. Her professionalism, efficiency, and exceptional customer service skills are a true asset to the company. I would highly recommend Chyna and Sixt Rent-A-Car to anyone looking for a hassle-free rental experience with top-notch service.
Name: z****
Date: 2024-07-01 21:42:49
Rating: 1
Comment: After returning car they dropped me downstairs at baggage area. Anyone who knows LAX knows that to get to departing from downstairs they have elevator only because it’s strictly for baggage claim. The elevators are over 100 yards apart! Then also, he dropped me at the wrong terminal for my gate. Had to walk well over a mile to get to my terminal, then to the gate! Idiots. And their checkin took me 20 minutes to just get to an agent!! All this with only 3 passengers on his bus. Too hard to keep track apparently. Wont use them again!!!!
Name: M*** T******
Date: 2024-07-01 10:25:25
Rating: 1
Comment: 20 minute wait for shuttle. Then had to wait in 2 additional lines at facility. Staff was on their cellphones instead of helping customers. Got car with less than full tank. Said they would credit...they didnt. Advise to go elsewhere
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Name: O*****
Date: 2024-06-28 19:32:15
Rating: 5
Comment: This was my first time using this company. I’m glad I did because they are the best. The price, the customer service, easy process and no hidden fees.
Name: O*** P******
Date: 2024-06-28 19:13:42
Rating: 5
Comment: My return the car manager was Isabel.V - it was the smoothest and easiest I have ever had.if you come and get her to inspect your car - you are in good hands.The office staff is mega friendly and incredibly professional.love it!
Name: V******** Z
Date: 2024-06-27 19:07:54
Rating: 5
Comment: Booked a full-size sedan for 3 weeks. Got brand new 0 miles Genesis g80 with 4wd and 300hp. Car was perfect as our vocation. Guys at the desk where patient and helped us to resolve all the issues with our cerdit card and girl at the pickup provided us with brand new car seat. Also special thanks to Isabel V for helping us at the drop-off.
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Name: A****** M*
Date: 2024-06-27 09:16:51
Rating: 5
Comment: Very fast and excellent service, very nice experience, Good Staff. location is Very Good, Every 10~15 Minutes available Suttle Service from and to Airport. Everything is perfect.
Name: r***** j******
Date: 2024-06-25 14:54:00
Rating: 5
Comment: The agent Crystal was very polite and informative. She made the car rental process very smooth and easy. We rather rent from Sixt than their competitors any day. Their cars are very nice especially the luxury cars.
Name: C* L
Date: 2024-06-25 00:58:51
Rating: 2
Comment: Booked on Orbitz for a specific drop off time and date and for a client and for some reason, the date on the invoice was different. Customer service would not let me adjust the date even though SIXT was the one that made the mistake on the date and I was the one that helped the passenger book. The agent asked for all the verification and I was able to answer all questions but then proceeded to ask to speak with the main driver. Why ask the questions if you can’t help me with my booking without the driver? No other car rental company has a policy like this.
Name: L**** J******
Date: 2024-06-24 08:53:22
Rating: 5
Comment: I thought I was late because the last rental time slot was 1:00am... So, after running into the location, I found out I had until 2am to arrive! That made me feel Sooo much better! The staff was great & processed my rental in a matter of minutes! Ive always liked the way they run their rental operation. It is smooth & works well whether theyre slammed busy or whether there is barely anyone renting at all!
Name: A***** L**
Date: 2024-06-23 22:36:53
Rating: 5
Comment: Fluently car return. Thanks for Lasada. I will definitely rent from Sixt again. And no force to upgrade so I simply got what I rent. No strange charges. Very good!!
Name: V****** S******
Date: 2024-06-23 19:06:31
Rating: 5
Comment: Picked up a rental for a vacation. Good service at intake and return. Got a VW Tiguan, great ride. Beware: made a video of the car at the intake, this is a must. Showed the return employee some damage they werent yet aware of. Overall; good experience.
Name: W****** C***
Date: 2024-06-23 12:57:59
Rating: 1
Comment: One of your drivers pulled the most wildly aggressive and totally unnecessary moves Ive ever seen on the road to cut me off and get into the parking lot. He slammed on the gas, got in front of me and nearly hit me-- and there were literally no cars behind me. He nearly missed his turn just to cut me off. Teach your people to drive.
Name: i******** a******
Date: 2024-06-22 17:20:30
Rating: 5
Comment: John Belgin was an amazing customer service rep. He made mine and my family’s experience less stressful and enjoyable. Ensuring that he will do everything he can to assist with the rental process. Amazing worker and very dedicated. Able to multi task with constant failures of system computers.
Name: d**** s********
Date: 2024-06-22 17:15:51
Rating: 5
Comment: Amazing customer service. John Belgin assisted us with the check out process of the rental. He made it smooth and easy. Erick assisted us with the check in process and was an amazing help. Will definitely come back. Thank you for the great experience!
Name: b**** r***
Date: 2024-06-22 02:31:09
Rating: 5
Comment: Everything about Check in was smooth. Returning the car as just as easy! It’s about 10-15 minutes from the airport depending on traffic
Name: B**** M*******
Date: 2024-06-22 00:51:03
Rating: 4
Comment: Really disappointed in Sixt after having had nothing but positive rental experiences in the past. First, the shuttle took nearly 30 minutes to pick us up and when it did it arrive, it was so full that I was forced to stand in the stairs by the door to keep luggage from falling out (felt very unsafe). Second, the vehicle is filthy and poorly maintained. Oil life is at 0% and the van is giving me constant reminders that an oil change is required.Edit: customer service line approved a vehicle exchange. Only issue was the 45 minute drive back to LAX.
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Name: A***** J******
Date: 2024-06-21 17:01:41
Rating: 5
Comment: Six has become one of the premier car rental companies with easy airport access and luxury cars. It’s two point I pretty much look for them when I need to rent a car.The check-in agent Kenya was extremely helpful and the staff is really nice in Los Angeles
Name: m*** a****
Date: 2024-06-21 01:10:22
Rating: 5
Comment: All well. From pick up till drop off. Car, that I got, was allmost new, great deal for 3-week rental. At drop off got pleasant welcome from mrs Lasada, highly preofessional and effective, not to mention her politness.
Name: R**** P****
Date: 2024-06-20 23:53:25
Rating: 5
Comment: Raquel was extremely helpful in getting us to our car after a long flight! Thank you so much for your hospitality, and help! Also thank you for providing colored pencils and a color book to my daughter as we spent time trying to install the car seat!
Name: A***** S*******
Date: 2024-06-20 07:43:10
Rating: 5
Comment: Amazing service by THE Tiffani! After a very stressful night she was able to brighten our day! A true professional and really understands hospitality. She deserves to be recognized ASAP! Thank you so much!
Name: D***** S******
Date: 2024-06-20 00:15:22
Rating: 1
Comment: Overcharged $2000 on a rental (saying I rented a limousine one way to Vegas?), which ended up affecting my credit negatively. They never communicated any sort of apology or anything. 2 months later I got a threat to go to collections within a week, despite never receiving an updated invoice.
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Name: C***** C*************
Date: 2024-06-18 22:12:50
Rating: 5
Comment: We have had two great experiences here. Both were expedient, easy, and exceedingly friendly. Our most recent experience was with April, who made the check-in process for my husband and I pleasant and smooth - especially appreciated after a long flight. Thank you April!
Name: N****** L***************
Date: 2024-06-17 21:25:47
Rating: 1
Comment: I had a terrible experience renting a car from SIXT Rent a Car at Los Angeles International Airport. I booked a car, and when I asked if I could change it, they said I could, but I would have to pay for both rentals—the original car and the new one—for the entire rental period. Ultimately, they didnt give me the car because I had a debit card, and with it, I needed a return ticket, which I hadnt bought yet since my return trip is in a month. I couldnt book a ticket now because if I did, I would have to pick up the car tomorrow due to their rule that the return ticket must be purchased at least 24 hours in advance. This was the worst service and the most ridiculous rules I have ever encountered. I am extremely dissatisfied and do not recommend Sixt to anyone. They are much more expensive than other services but have a terrible service. I will never use this service again.
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Name: K**** D*****
Date: 2024-06-16 23:22:10
Rating: 1
Comment: The worst rental experience ever. Booked a full size car for over a month. Initially sent to a car with dents in every panel and the dash displaying that service was required. Second vehicle offered was a downgrade 2 categories to a compact car. No paperwork is a bit of a trick as you have to read a lengthy contract sent by email to your phone - if you realise that’s the process as they don’t tell you that at the desk. Then they charged more that the price booked for the full size car for the compact. Then when we tried to take 4 passengers we realised seatbelts were faulty in the back seats. After many many phone calls and emails there was no apology and they still charged close to the agreed amount for the downgraded faulty car. Never ever again. I see other sites with reviews now averaging less than two so wonder how Google has them rated so highly. Possibly historic. Do yourself a favour and go with one of the reputable rental companies.PS. Magnanimous that they reply to offer I log a service request when I have wasted time logging 4 service requests previously. The final, after returning from my holiday, with an 8 page document requesting a management review as the previous 3 were not satisfactorily resolved. The result being a less than $4 per day decrease in charge for a car that rents at $10 per day less. A reply just today telling me thats a good deal!!
Name: D***** O****
Date: 2024-06-14 01:53:35
Rating: 4
Comment: Good selection. I had a reservation and was probably done with the clerk in under three minutes. The cars are covered and in a large warehouse.The only detractor was the relentless voice of the dispatcher, who was in a surly mood and making surly comments to/about the drivers. Stay kind. Youre on a PA in front of customers, dude.
Name: B**** F*******
Date: 2024-06-13 21:48:42
Rating: 4
Comment: Rental experience was great. Used the website and app to make the reservation and pickup was smooth, easy, and fast. Car was in excellent condition and had no issues. Return was also easy and fast. Francisco checked in several cars that came in all at once (I was the last one) and he got to me within a few minutes (like 3 or 4). He surveyed the car and checked me in very quickly and was very polite.The only reason this was not a 5-star review was the misinformation on the website! I received information from Sixt the day before my return about the process. They said that the return operation would not be open (I was returning at 3:30 am) and to turn the keys over to the security guard. They also said the shuttle would not be running, and since they are off-airport I booked an Uber to take me to the terminal. Well, it turns out the return operation is open 24 hours and the shuttle runs 24-hours as well. Cost me $25 for the stupid Uber that was completely unnecessary.
Name: S**** C
Date: 2024-06-11 15:16:52
Rating: 5
Comment: Picked up a lovely BMW X5, was nice and simple, all aspect of the hire explained...decided to take the $100 gas option, whch worked out well for me I think (!!). Francisco on the 3am return again presided over a nice, simple and concise drop off...he must have had some good coffee as I was as grumpy as he was cheerful!!
Name: E***** D******
Date: 2024-06-11 04:44:59
Rating: 1
Comment: They use to be awesome. I have rented from them several times. They use to give a luxury experience. I am so disappointed now you have to talk to third parties not the branch, can’t get a hold of the branch. The escalade we rented was filthy, smelled like cigarettes and weed. The car was not clean at all. When you pay premium prices you would think that the suv would actually be clean. I am super disappointed. On top of that the hold for the deposit which is the amount of the rented. So you have to pay double. I will never do best with this company again. On top of that I left something on the shuttle and I have no idea how I can get it back because Sixt told me that the shuttles are third party.
Name: K**** P*****
Date: 2024-06-11 01:40:48
Rating: 1
Comment: Terrible. NEVER RENT FROM them!They made up damage to bill us!At first we were impressed because they were cheaper and the people are friendly. But the 2024 Chevy Traverse we rented had a brake malfunction several days into our trip. You had to hit the break extremely hard and the car would not let you go above 40 mph. It was very dangerous, especially driving on the interstate and in busy LA traffic, and we had our kids with us! After a long time on the phone they sent us a new vehicle and towed away the old one. Great!When we returned the car at the end of our trip, my husband walked around the vehicle and checked it with the Sixt person. No damage. We have a receipt saying no damage observed upon return.Then a few days later we get an email saying there is damage to the vehicle! They don’t say what the damage is, or provide a picture, justthat there is damage they are investigating.And guess who has to pay the towing bill to replace their unsafe, faulty vehicle? We do!Overall, we feel they are making up damages and fees to recuperate their money.
Name: B********* B******
Date: 2024-06-10 06:05:04
Rating: 4
Comment: We had a good experience renting our vehicle from Sixt for the first time. The Isabel V was very helpful with the questions I had. I didnt like how 2 or 3 shuttle bus came from the airport with people that unloaded but we were told we could not load to go to the airport because they were out of service and to get on the next shuttle at least 3 times.
Name: T*** R*******
Date: 2024-06-09 22:02:50
Rating: 1
Comment: Had pre ordered a vehicle for 12pm got to the rental car place at 1pm was told they didnt have the vehicle ready. It is now 3pm an I still have no vehicle. They took off 50 percent discount but thats not the point. I had things planned. I lost out on it because of their negligence. I almost felt like asking for a job application
Name: Z*** Z**
Date: 2024-06-08 21:27:33
Rating: 3
Comment: I lost my driver’s license recently, for now I only have a temporary drivers license which is printed on the paper. On sixt official website, it said as long as the temporary driver’s license is not expired, sixt will recognize it. Looks like I shouldn’t run into any problems.Unfortunately even if I provided my passport and my temporary paper license. Staff in Sixt is not able to help. Nothing against the staff in the branch, I believe there were trying to help. It’s just a headache when I actually go to a branch they aren’t able to honour what’s written on the website. It’s weird they say they need a physical driver’s license, but a physical *paper* driver’s license would not work.I meant to give the staff 5 star but ending up giving a 3 star to get more attention in case someone else’s vacation plan screwed because your “physical driver’s license” is a piece of paper, not a card.
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Name: C******** M*******
Date: 2024-06-07 15:24:38
Rating: 5
Comment: The check in experience was quick and easy. The people working were kind and pleasant. Keya helped me when I dropped the car off and she was efficient and helpful. Definitely recommend this place for a seamless experience.
Name: R******* S****
Date: 2024-06-07 04:15:54
Rating: 5
Comment: I recently used Sixt rental car from LAX and the experience was great from start to finish. Daniel helped us lot as he immediately understood my needs including paperwork for booking, got great discounts and he went above and beyond as even helped me with luggage and understand car features. Will highly recommend!
Name: T****** C*****
Date: 2024-06-04 19:41:56
Rating: 1
Comment: It was great until they try and tell me I never returned the traverse. Someone is try to pull one over on me I guess. We returned traverse on June 1st at 5:00 am. We drove inside where the drop off area was. The guy said leave key in vehicle and I said that’s it and he said yes. We got our 4 month old baby out and 11 year old daughter and me and wife got on bus and went to lax. I don’t know what more u want. I keep getting emails that we haven’t returned it. Look and the damn cameras we brought it back.
Name: M**** J****
Date: 2024-06-03 18:31:06
Rating: 5
Comment: We consistently receive outstanding service from this location. Recently, we rented a large SUV for a family road trip to Arizona, and as always, the vehicle was in excellent condition, both in appearance and performance. A special thank you to Lasada, who made the car return process incredibly quick and efficient. Highly recommend!
Name: W****** K***
Date: 2024-06-02 20:50:34
Rating: 2
Comment: Not a terrible experience but not great. Overall somewhat chaotic when arriving to pickup my reservation. Drop off was pretty seamless but I did forget my Apple headphones in the car and reported it, never received a call back or anything. I’ve left items in my Enterprise rentals in the past and have always been contacted about the issue and they have always been found/returned.
Name: J***** D****
Date: 2024-06-02 20:20:57
Rating: 5
Comment: This location is awesome! I am from houston and came to La to visit for a couple of days. Went to this Sixt rental car location and Andrew was AWESOME!!! I had already had some trouble because i rented a car on expedia but they weren’t allowing me to pick up the car on the day i landed in La!!! I explained all my issues to Andrew and he got me the best rate and car! He is so Humble and really helped me with all my issues i was having renting through Expedia. He even gave me an employee discount for the troubles i was having! He was truly amazing. Definitely will be coming back to this location when i come back to La! Andrew was awesome! I also met a woman named Jasmine, she was very nice once handing me the keys to the vehicle I just rented. Thank you all!!!!
Name: Y** T***
Date: 2024-06-02 09:20:42
Rating: 5
Comment: Very good car rental service. Easy shuttle service from LAX to rental agency (although traffic at LAX can be bad; make sure enough time to reach airport when leaving from LAX). Car is relatively new and in very good condition.
Name: J*
Date: 2024-06-01 16:44:13
Rating: 5
Comment: I had a fantastic experience with Suresh. He provided excellent customer service, displaying professionalism and attentiveness throughout. His knowledge and willingness to go the extra mile made the process stress-free. I highly recommend Sixt and would return solely based on Sureshs unmatched customer service.
Name: C***** L**
Date: 2024-06-01 09:04:34
Rating: 5
Comment: The most reliable and helpful car rental company. I’ve never had an issue with Sixt. The staff members always go above and beyond to assist me.Tiffani, she took care of me and got me into a rental car so quick. The rental process was easy, no hidden fees, super transparent & most important well maintained and clean vehicles.I knew everything was going to be taken care of as soon as I walked into the door.Greeted with smiles and eager to help, you won’t regret coming to this branch (even at the late times of the night). You can’t ask for anything more, because they’re ready when you are.
Name: K*******
Date: 2024-06-01 06:32:04
Rating: 1
Comment: Received an email the day before my arrival from out of state for a very special anniversary trip that they dont have my car. They leave a number for me to call. I call and call and call and no one answers and the voice mailbox is full. Cant get anyone on the line to find out what is going on. The 800 number I call for sixt tells me they have my car but I have an email from the branch telling me they dont. Totally ruining our very special anniversary trip that Ive waited 15 years for.
Name: T**** B*****
Date: 2024-05-31 05:22:12
Rating: 5
Comment: Lasada is the best, she just made my familys day brighter!!! We had a wonderful experience with Sixt, this was by far the best car rental experience of my life and I will rent from them every chance I get. It was so clean and every car is stored in a big private warehouse. And my kids were impressed with the Bentleys you could rent, which we did not! But it was amazing, couldnt be more impressed and I would highly highly highly recommend using them. And look for my girl Lasada as you return your car, what a gem she is!
Name: E***** R*****
Date: 2024-05-31 02:08:00
Rating: 5
Comment: This rental place is probably one of the most nicest organized place I’ve ever been. Usually you see chaos in rental places but loved this and not to mention THE Daniel. The associate who helped me. He was attentive, charasmatic, kind and informative. I recommend this place to anyone who is in the LA area. Next trip back I will be back at sixt. Thank you Daniel
Name: A*** R******
Date: 2024-05-30 06:04:43
Rating: 5
Comment: Excellent experience! My first time renting from Sixt and I was impressed. Everything was efficient, staff were very helpful. Car was exactly as expected, super clean and worked well.I had a small accident during my 3 weeks long rental and Sixt staff assisted me perfectly and I got a replacement car in another branch in no time.
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Name: J****** O****
Date: 2024-05-29 23:03:11
Rating: 5
Comment: Andrew was great during car return. We were in the rush and the return went smoothly. He made sure that we were happy with the service, helped us with all the questions we had.
Name: D*** W******
Date: 2024-05-29 20:45:00
Rating: 5
Comment: Did the online checkin. Presented my ID and my car was waiting. Car was great. Faint smell of pot smoke in the car but I can’t hold that against Sixt. Staff was courteous. Shuttles frequent. I am writing this because I have gone with cheap car agencies at LAX before and paid for it. Sixt was super and worth every cent.
Name: M*** P****
Date: 2024-05-28 17:49:31
Rating: 5
Comment: Another great car and another great check-out experience. My attendant Lasada was quick and I was out of the garage in under a minute. Sixt and their team are hands down the best rental agency out there - bar none
Name: B** G*********
Date: 2024-05-27 18:55:27
Rating: 5
Comment: By far my best rental experiences ever at this place (on multiple occasions). Fast, friendly, fairly priced with great cars - I’ve rented with various competitors in many countries for years and I’m converted: SIXT is the best.
Name: S**** A*******
Date: 2024-05-27 17:40:23
Rating: 5
Comment: HIGHLY recommend Sixt at LAX. It was the quickest rental cat pickup and drop off I have ever experienced. The car was clean inside and out and the service was outstanding, especially Darrel. Excited to use Sixt for all my car rental needs in the future.
Name: M*** F*****
Date: 2024-05-26 01:38:53
Rating: 5
Comment: Pleasure to work with ! I reserved online with May, she got me scheduled for a same day pick up and when I got there I was able to use my debit card with the proof that I had a return ticket. When I dropped off Lasada was super sweet and checked us out rather quickly since we had to leave for our flight quickly and speedily . Loved the car too ! Highly recommend this place !
Name: G** C*****
Date: 2024-05-25 23:54:06
Rating: 5
Comment: Erick and Andrew were a big help! We always look for them whenever we rent a car here at Sixt! Great service and very understanding! They do their best to accommodate us and take good care of us. 5 stars for sure!
Name: A***** S****
Date: 2024-05-24 20:16:56
Rating: 5
Comment: Best place to rent near LAX. They have a shuttle to a from the airport and plenty of counters so little to no wait.Shoutout to DANIEL for all the help! His patient, easy-going approach, and the upgrade made this a lovely experience. Mostly BMWs in their lot.
Name: R H
Date: 2024-05-24 18:59:50
Rating: 5
Comment: Excellent! Excellent! Excellent!I cannot recommend Sixt at LAX enough! This place is amazing. Theyre fast, theyre efficient, and THEY HAVE AMAZING CUSTOMER SERVICE AGENTS THAT ALWAYS TAKE CARE OF THE CUSTOMER! I will not rent from anywhere else when I fly through LAX. A great company but with even BETTER customer agents. Excellent job!
Name: M******* H* J*****
Date: 2024-05-24 16:47:30
Rating: 5
Comment: Your agent at the time of pick up, her name was April, was the most helpful and showed me the cars and helped me pick up the one that suited my needs the best. She was very friendly and accommodating.Also at the time of drop off your shuttle driver (not sure about his name) was super helpful and even though the airport was super busy he tried his best to make sure I make my flight which I would have missed otherwise.
Name: O***** H*****
Date: 2024-05-23 21:11:06
Rating: 1
Comment: Book a luxury car, get non-luxury service. You will be charged for gas (appears default process) even if returning full. Youll deal with multiple people and lines to pick up, having to reproduce the same booking number over and over again. If you book ahead and price drops, they will not adjust. Changing pick up location adds even more fees even if price at alternative pick up location is much lower, and so on. All in all, petty, profit-maximizing machine that wont evolve with time.
Name: H**** H****
Date: 2024-05-23 17:27:53
Rating: 5
Comment: We rented a car from LA Sixt. The lady working at the desk noticed it was his birthday so she was really nice and upgraded our car. We had a really good experience. Name was Crystal. She also sent us a link of things to do in the area. Would rent again
Name: I***
Date: 2024-05-23 17:22:59
Rating: 5
Comment: Helpful and fast pickup and return service. Love the option of mobile check-in before time. Received a free upgrade to a better car.Clean and modern shuttle bus from the airport.
Name: M***** W*****
Date: 2024-05-22 18:00:46
Rating: 5
Comment: We loved our experience with Sixt, especially when checking in with our girl THE Chyna. She really accommodated us and gave us exactly what we wanted. She is super passionate about the job and even educated us on the HISTORY of Sixt because we thought it was a new company. Really appreciate the amazing customer service and it was a pleasure meeting Ms THE Chyna!
Name: T** L******
Date: 2024-05-22 04:13:31
Rating: 5
Comment: Traveling frequently for business means I rent cars on a regular basis and have interactions with many companies and many people. Tonight I had the most amazing service and downright kindness shown to me by Isabel V at SIXT. Without boring you with the details of a family emergency combined with a board meeting, I was at my wits end and scattered beyond repair. After dropping off my car, Isabel tracked me down, calling me by name and returning several personal possessions I had left in the car. She was so kind and went out of her way to make what could have been a disaster something that was a study in human compassion. Thank you, Isabel - you deserve a raise and a bonus!
Name: S** A*****
Date: 2024-05-20 16:48:20
Rating: 5
Comment: Lasada was absolutely amazing in facilitating the drop off of our vehicle. We even received a free upgrade from SIXT when initially picking our vehicle up. Great service, SIXT is the place to go for rentals in the LAX area!
Name: S****
Date: 2024-05-20 10:59:41
Rating: 5
Comment: If youre looking for a top-notch car rental experience at LAX, look no further than SIXT! From the moment we arrived, we were blown away by their amazing service.Our flight was delayed, but they still reserved the car we booked for us.The price was also very fair, keeping other competitors out of options.Andrew at the reception deserves a gold medal! He was not only professional but also incredibly fun and friendly. He checked us into our rental car quickly and efficiently.When we returned the car, employees greeted us warmly and even helped us with our heavy luggage. Talk about going the extra mile!This SIXT location puts their German branches to shame!The employees here are incredibly motivated and genuinely seem to enjoy their jobs.It creates such a welcoming and positive atmosphere. Plus, the entire operation runs like clockwork. The shuttle to our terminal arrived every 10 minutes, making the whole process smooth and fast.Thank you, we had a wonderful cali road trip with this car and we strongly recommend this SIXT to our family and friends!
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Name: K******** W*****
Date: 2024-05-20 08:33:04
Rating: 5
Comment: Great service! Would rent there again. The shuttle bus was easy to find at the airport. Everybody was super nice and helpful, especially Erick. Thank you very much!
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Name: R** S****
Date: 2024-05-20 03:27:08
Rating: 5
Comment: It was my 1st time renting from this company & I must say the people are very courteous & go out their way to help you.I was having a minor issue using a chime credit card, and the attendant Carl really went out of his way to help me. He was very professional. The whole environment & synergy was great. I will definitely rent from here again. Who knows, I might make a song about it. Upon returning the car, Quincy was very cool. I got to give him a shout-out as well. & Last but not least, the drop-dead gorgeous Sheyna (Shay Shay), who was not only extremely attractive but her personality, was great and ended up getting me a cool vehicle to enjoy the weekend. Everyone was very professionalSo this is my review & I hope more people can have the experience I did.🕸🕸🕸
Name: E**** v** S******
Date: 2024-05-20 01:32:55
Rating: 4
Comment: I picked up a dirty rental car and made a complaint since I couldn’t determine if it was dirt or damage. Unfortunately, there were no other cars in that class available, so I accepted the unclean car. A guy came to clean it. I found damage and made a comment to him, but he said not to worry. The rental place doesn’t offer Wi-Fi, so I couldn’t look at the rental agreement. After a 10-mile drive, I received a notification of ‘low on oil,’ even though the car had just been serviced. The next day, we brought the car back to exchange it, but the damages i found the day earlier were claimed as new. This time, I took a video of the car. The agreement claimed no damage, but the car had several damaged spots. Erick made the Sixt experience good when handing the car back. Whenever we travel, we always book with Sixt, and this was my first ‘bad’ experience. However, as mentioned, the final car return with Erick made the experience good again.
Name: J****** S****
Date: 2024-05-17 21:31:31
Rating: 5
Comment: This was the easiest rental car experience Ive ever had. The shuttle bus arrived after waiting about 10 minutes at the airport. I completed check in online which meant I didnt have to wait to collect the car (but the facility wasnt busy anyway). I had time to familiarise myself with the car before driving away and didnt feel any pressure.The return experience was also quick and efficient, and very friendly service was provided by Erick. There was no wait for the shuttle bus back to the airport. I was very impressed and will definitely use SixT again in the future.
Name: H****** J******
Date: 2024-05-16 21:51:14
Rating: 5
Comment: I rented a car from this location to go to a doctors appointment after flying in. The shuttle was a little slow getting to pick me up and I was beginning to worry but finally it showed up and everything after went smooth. The location was very classy in the office and the lady who worked with me to sign documents and accept my 200 deposit was super friendly and knowledgeable. The car they put me in was super nice and made me want to buy the same exact car! Id highly recommend this place to anyone! My recommendation however would also be to rent from them directly instead of a third party and to purchase the insurance through them directly and not the third party you booked with!
Name: H***** P****
Date: 2024-05-16 02:53:35
Rating: 5
Comment: First time renting from here, had to wait a while for the shuttle and the first 2 were small and too full so ended up waiting over 20min while the other rental car places seemed to have a lot of shuttles...however a large shuttle finally came and was able to pick the rest of us up from Terminal 6. The driver was very polite and took the time to introduce himself and say if we needed anything let him know, which was really refreshing.He also took the time to take all the luggage off the racks for us. The interior of the rental office was bright in their colors and everyone was dressed very neatly and very professional looking. I was impressed with the warehouse setting and all the very nice and very clean cars available. Checkout was efficient and my car was a very nice BMW SUV. Prices were very reasonable and cheaper than some of the other places for the same and possibly nicer car. Would definitely recommend renting from them and would do so again.
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Name: j*****
Date: 2024-05-15 20:07:20
Rating: 1
Comment: Avoid at all costs, they will scam you out of your money, we had a flight delay and they refused to accommodate it. So now they want to keep my money without providing the services paid for. They told us call back within an hour of the booking, but there was a storm and over an hour delay. And they said because of their policy they will not refund me. I will be contacting my bank to charge the money back since this constitutes as sales fraud since the services were not rendered.
Name: J***** N**
Date: 2024-05-15 12:33:08
Rating: 5
Comment: I recently utilized the car rental service at Terminal B and had a mixed experience. The process began with a short walk to the shuttle, which was a bit inconvenient, but manageable. Once at the rental facility, the car collection was seamless, with a broad selection of vehicles available within my pre-paid categories. Opting for the Chevrolet Equinox, I was pleased to find it in excellent condition, practically brand new.However, my experience with Apple CarPlay was inconsistent, though it wasnt included in my rental package, so it wasnt a significant issue for me. Returning the vehicle was straightforward, thanks to Ericks efficient inspection.On the downside, the airport shuttle left much to be desired. Climbing three tall steps with luggage was cumbersome, and the limited space onboard made for a cramped journey. Overall, while the car rental process itself was smooth, improvements could be made to the shuttle service for a more comfortable experience.
Name: G*** A*****
Date: 2024-05-14 21:52:22
Rating: 5
Comment: No wait to get the car. This is definitely better than any other car rentals in the area (where I had to stand in line for multiple hours). They didnt have a care in the size I requested to I got a free upgrade.
Name: F******** B******
Date: 2024-05-14 17:36:57
Rating: 5
Comment: What can I say… good job Sixt. I rented a RAV4 Toyota. When I showed to the rental point they told me that RAV4 was not available and upgraded me to a 7 seats Kia Santa Fe new, with about 3500 Miles. Wonderful car.
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Name: h m*****
Date: 2024-05-12 22:22:19
Rating: 5
Comment: Great service with no surprises. Erick (unsure of last name) was there when we picked up and dropped off that spotless BMW coupe. His amazing service will be the reason we rent from Sixt from now on. Easy to understand language and no unwanted surprises.
Name: B*******
Date: 2024-05-08 18:12:12
Rating: 1
Comment: We returned the car fully fueled and they have charged us 227 dollars for fuel.We fueled fully at a gas station right round the corner from them and they have not returned our deposit.Will never use this company again
Name: T** L*** S********
Date: 2024-05-08 14:51:02
Rating: 1
Comment: The pick up and return experience was the worst ever. I am renting very often with sixt, but this time I was very disappointed and I don’t know if I would rather rent with other companies when I travel to LA.I completed the online check in and still waited 45min for my car in line and then they made a mistake at the counter and offered me a free upgrade, but forgot about the fact that they have no upgrade car available. But a discount didn’t came to their mind. Overall experience very poor.
Name: A**** M*****
Date: 2024-05-08 02:57:46
Rating: 5
Comment: Awesome, no waiting, friendly staff, cars r well kept we had rented A BMW, 330x idrive, we got picked up by their shuttle van from gate7 till SiXT and dropped at airport terminal 7 United Airlines, LA...well kept cars, the pick and drop vehicle has space to accommodate passengers with their luggage.
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Name: J*** L** b*****
Date: 2024-05-07 18:05:27
Rating: 5
Comment: Quick and easy. Even for someone like me who arrived at two in the morning. Lasanda was also very quick and efficient with getting our car checked and sending us off.
Name: R**** M*******
Date: 2024-05-07 03:34:39
Rating: 5
Comment: Very good experience with sixt LA. 1 hour before pickup they sent me an email with the available cars related to the category I booked. Then just choose the car and add a credit card, when you get there everything is ready for pickup, just take the key and go. Drop off is clean and easy, of course if there are no problems with the vehicle. The car was good with all the features of a premium car. The shuttle from/to the airport was also good!
Name: A**** V******* G*****
Date: 2024-05-06 16:11:34
Rating: 5
Comment: I’ve been so happy using this location for my family visits the last couple years. I used another company one time for credit points and it was big time regrets. The service and modern tech setup of Sixt is unbeatable. I have really enjoyed my upgrades the last couple times as well! Shout out to Lasada for the smooth and friendly checkouts. Thanks y’all - see you in July.
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Name: E**** k*******
Date: 2024-05-06 16:10:53
Rating: 1
Comment: READ 1 star reviews before booking, I wish I had!!!!We WERE really impressed when we took the shuttle, checked in, were offered a fee upgrade (we declined because of fuel economy)... We arrived very late at night with 2 crying kids. No one was around to Mark damage, we only saw a security guard and no one else around to help us. We made the fateful decision to hurry and take our crying kids to the hotel.... Where our car was parked for a week (theme parks, we used shuttles).We drove it back to rental location. We were asked about wheel damage they noticed that hadnt been previously marked. We told her it had been there and the attendant agreed it looked old because of coloration and shed mark that in her notes.A month later we got a bill for nearly $700 for a wheel replacement. We explained our interaction with the attendant and we were positive it was not from us. Normally we are very tedious about documenting damage on rental cars. Weve never had issues with any other companies and to our fault, it was late and kids were crying so we didnt go hunt down an employee to go over damage.My husband who works in the automotive industry was furious. The wheel was $165, he told them he would get them a replacement wheel but they said they *cant* do that.Be very cautious! This was the only time weve had an issue with damage (for a car that we literally didnt drive).This doubled the cost of our rental. I would NEVER rent with them again. No one to help us in the garage, attendant agreed damage appeared old.... Still owed nearly $700.I strive to be an honest person. Had we caused the damage, I would pay no problem. Im 1000% positive it was not from us.Dont make the same mistake we did, go with another company. 🤢 You cant take the word of their employees I will mark it was old damage.
Name: c***** w*****
Date: 2024-05-06 13:46:47
Rating: 5
Comment: Honestly, I can’t say enough good things about sixt. This is my second time renting a vehicle from here and it is far from my last. The customer service is superior and the vehicles are in great shape. The staff members are friendly and extremely helpful and engaging. The service is always quick. From the airport shuttle service to the minimal to no wait time to retrieve my vehicle, sixt provides a smooth and pleasing rental experience from start to finish. They’ve even upgraded me when I noticed one of the tires on my rental car was low pressure. This is the car rental I’ll keep using anytime I fly into LAX!
Name: T****
Date: 2024-05-06 03:34:41
Rating: 5
Comment: Crystal, one of the best employees we ever met!!! Thank you so much for being such a nice person! We had a reservation on X5 or similar due to a good online rate weeks before, but we hoped to get an American SUV for our vacation in US-Style. So when we arrived, Crystal just opened a counter and she tried everything possible to make us happy. And she did! Stayed calm, was so cool and friendly, took her time, laughed a lot and solved the “problem”! So thanks for now and also to all the other guys round there. Car is perfect and in a great condition.
Name: T*** B****
Date: 2024-05-05 16:39:03
Rating: 1
Comment: My mom and I rented a Luxury Elite SUV from Sixt from a Friday night to a Tuesday night. This was a nightmare experience. I waited on a rather long line to pick up the car (not their fault at all, people rent cars at all times) and was helped by a super nice guy. He told me that they didn’t have my vehicle but that they had a Nissan Rogue that was similar in size. I accepted, he said they’d refund me the difference in price for the vehicles and I could return the vehicle with the tank empty for the inconvenience. FIRST lie. I got to the Rogue around midnight, I immediately noticed it smelled like smoke. I said to an employee “it smells like smoke, is there another?”, they said no but if it doesn’t bother you, just make sure the smell is documented and you will be fine. I said fine, I’m exhausted so I’ll deal with it. We load all of our luggage in, start driving, I see a light on the dash. We look it up in the manual, one of the tires is low on air. I immediately snap a picture, take it to a gas station and fill it with air. The tire pressure goes DOWN. I was like alright this is clearly the sensor so I reached out to Sixt customer service via email to document it all. We finish the rental, a few days later I get charged an additional $600+ for a SMOKING and REFUELING fee, my jaw dropped. I got on the phone immediately and thank GOD Sixt’s national customer service line handled it but this location went as far to attach pictures of “ash” in the vehicle. I swear on my life that I don’t smoke and my elderly mother doesn’t either. We have family that died of lung cancer so this was like such a low blow. Will never return and DO NOT recommend.
Name: J*** R
Date: 2024-05-05 09:49:46
Rating: 5
Comment: Very good service. Cars practically new and clean. Great employees, kind and helpful, especially Erick.
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Name: Y****** C******
Date: 2024-05-05 00:12:27
Rating: 5
Comment: Erick was fantastic! He made the return process easy and pleasant. He was service oriented, friendly and helpful. Can’t say that is always the experience from other car rental companies in LA. Thank you Erick! We appreciate you.
Name: s**** r************
Date: 2024-05-03 23:24:35
Rating: 5
Comment: Great location, amazing staff and amazing choices and 24 hour returns!!! which is a huge plus.Arturo, the agent that helped my upset self could not have been kinder in helping me rent the car I wanted and cleared up the inconvenience I had. He went out if his way to provide outstanding customer service. I will be Coming here for all my future rentals.
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Name: A*** E******
Date: 2024-05-02 23:55:38
Rating: 5
Comment: April was the best! Not only did she stay late to make sure we got our reservation. She helped us find a convertible which ended up giving the trip the perfect touch. When I can rent from them Im for sure going to because of this experience!
Name: P**** A*****
Date: 2024-05-02 17:30:32
Rating: 2
Comment: Everything was going great until the end. Quick and smooth process. What ruined the whole experience was the security guard that was working this morning at 6am. We greeted him saying “good morning” and asking a question. Replied very rudely to just go park the car in the back and turned around without saying anything else nor “good morning”. When we asked him again if anyone was working at the front desk he ignored us until the 3rd attempt where we almost had to yell because he was pretending not to hear us. People like this that don’t like to work and have extremely bad attitude is what ruins the whole experience. I will never get a car from this place again as his attitude ruined the experience.
Name: K****** W*******
Date: 2024-05-01 01:31:47
Rating: 5
Comment: My experience was superb at this location. The customer service agent, Crystal, was extremely helpful in finding the car I reserved, as it was not ready for pick up when I arrived and no one could locate it at first. She and I walked the showroom/garage where the cars were and found a car like the one I reserved waiting behind at least 6 cars to be washed. Thats where Lasada comes in. She was a part of the fantastic trio who managed to get the cars moved out of the way so my car could be taken to the car wash and prepared for delivery to me. She kept me updated on the progress and put my mind at ease during my wait. The third agent in this super trio was China who also made sure my wait was pleasant and even prepaid the gas upon return, so I did not have to bring the car back with a full tank of gas. I must say, this dynamic trios sense of urgency, exceptional customer service and ability to get the job done was amazing and made the over an hour wait time, worth every minute.
Name: M****** P****
Date: 2024-04-29 16:38:35
Rating: 5
Comment: I love, love, LOVE sixt! Best part after renting the car is returning it to folks like Darrel! Everyone is always friendly and always helpful. If you havent tried Sixt, you need to!
Name: D***** V****
Date: 2024-04-27 19:42:00
Rating: 5
Comment: Best choice of cars, Sixt is the best! Evick ist coolest guy by car return / Lax Airport! ✌️✌️
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Name: S*** B*******
Date: 2024-04-27 15:40:14
Rating: 5
Comment: Had a great first experience with SIXT. Great car, easy check-in and check-out. Seemed like their fleet was all premium / luxury. Erick at the check-out exhibited great customer service! 5 stars.
Name: U***** H*****
Date: 2024-04-25 15:28:46
Rating: 5
Comment: Great rental car experience. Yes, had to wait 10-15 min for the shuttle from airport to Sixt. But, checked in quickly online earlier that morning and only had to wait in line for 3 minutes at the facility to get my keys. Smaller facility, so I found my car and exited quickly. I wanted to hop on here and give a review about a return shuttle, because the 800 number I called told me false information about its availability, and told me that I would need to get an Uber from the facility to LAX. My flight was at 6am, so I arrived at Sixt at 4:15am. It took about 3 minutes to return my car. There were two shuttles running and waiting to take passengers to LAX departures at that time. I paid $35 to reserve an Uber the night before, which I couldn’t cancel by then. So, if you’re wondering if the shuttle runs “outside of Sixt facility hours” (advertised as 6am-1am), it DOES. I wish there was a way to find this information out on their website, since there was no way I could call the LAX branch of Sixt directly to inquire. I’m not sure HOW early they begin, but at least by 4:30. My Uber brought me to LAX within 5 minutes, I meandered through general security within 15 minutes, and then had about an hour to hang out in the airport before being called to board.
Name: E* S*****
Date: 2024-04-24 13:26:32
Rating: 5
Comment: Excellent service. Vincent was awesome. I was upgraded to a brand new BMW X6 for a very reasonable price. Vehicle was great and the process was fast and efficient.
Name: E** G***
Date: 2024-04-23 10:01:22
Rating: 5
Comment: (LAX) Absolutely hands done the best rental car experience I have ever had! Outstanding customer service, smiles everywhere (even at nearly midnight). Amazing selection of luxury cars you actually want to drive (the BMW X1 was a dream)! And incredibly flexible, changed drop off with no drama or additional charges. I will definitely be back!! Highly recommended.
Name: R***** H******
Date: 2024-04-22 15:16:40
Rating: 5
Comment: Loved the layout of the facility and picking up my rental was super easy. Staff were really easy-going and enjoyable to talk with. I loved that everything was able to be handled online and I even lost my bag on their shuttle and they were very understanding and found my bag and allowed either pick up or shipping it to me. I believe that even if my bag wasn’t able to be found I’d still rent from them again bc it’s just really organized and everyone is very easy to get along with making traveling less stressful. I would deft rent from them again.
Name: E***** D****
Date: 2024-04-19 21:31:02
Rating: 5
Comment: The SIXT rental car location at LAX was absolutely awesome, two particular employees stand out. Jeffrey at the counter who upgraded our car because my wife and I were celebrating our 40th wedding anniversary. He was polite courteous and genuinely expressed a congratulations for our anniversary. Just a fantastic young man.Darrel who checked the car in for us, was another person who stands out in our thoughts he was genuine, kind and extremely personable. I am a Fire Chief in Northern California. Both these men provided a customer service of the same level I expect of our personnel to provide to our community, they represent the type of folks I seek to hire. Thank you Jeffrey and Darrel
Name: B****** R***** N*********
Date: 2024-04-19 15:25:57
Rating: 1
Comment: Deeply upset about my treatment here. I had purchased my rental in advance and was tired with two tired kids. I told tiffany that i was happy with the car size that I had booked. She acknowledged that and said would I like a BMW which I said was fine presuming it was in the same class size that I had booked and had told her that I was happy with. She then charged me an enormous upgrade fee while i was distracted with my two young children. I realised that she had overcharged me when i went to pick up the car and went back and explained to her that i had already paid for it in advanced after looking at my emails. She then apologized and amended the booking.However I then went to use my credit card elsewhere and it got rejected for being over the limit because SIXT hadnt refunded me the overcharge. I then spent a long time on the phone with customer service and they refereed me back to the branch and refused to refund me the overcharge until after the rental period had been finished. I feel that this is simple thievery and deception.
Name: L*** S*****
Date: 2024-04-19 14:38:43
Rating: 5
Comment: I just had to wait a bit the shuttle bus from LAX to their offices, but the staff was amazing and the car went far beyond my expectations, a Mini with opening roof, the perfect California Dream car. Also the check out was fast and easy thanks to Lasada. Would definitely recommend!
Name: M****** P*******
Date: 2024-04-19 03:36:34
Rating: 5
Comment: A bit further away from the LAX than other rentals, but worth it. Car pickup is very fast, I even got an unexpected upgrade to BMW x3.Returning car was also fast (thanks to Erics help). Recommended.
Name: A***** R
Date: 2024-04-19 02:31:52
Rating: 5
Comment: Decided to grab a rental last min and “The Vanessa”, the baddie behind the counter, was exceptionally nice and made sure we got the vehicle we wanted for our trip. Fast, friendly, immaculate service. Highly recommend!
Name: P***
Date: 2024-04-18 16:38:33
Rating: 5
Comment: This was my first and great experience with SIXT LAX. Car selection, check-in via mobile app, shuttle from the airport (waiting time 2 minutes) as well as to the airport (waiting time 5 minutes)...both drivers very helpful, brand new BMW X5 exactly as booked and in perfect condition and very nice staff in the office...will definitely use them again next time.
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Name: T*** G** J*
Date: 2024-04-17 13:31:59
Rating: 5
Comment: Super nice people, great customer service and excellent choice of vehicles. Everything from a pickup truck to a Bentley SUV. Really feels like a completely different rental experience at a very competitive price point.Definitely give them a try if you are in town.Their shuttle buses leave every 15-20 from their location and LAX. 👍
Name: A***** B******
Date: 2024-04-16 01:29:30
Rating: 5
Comment: The 888/855 number is terrible, but everyone at the actual location (at least at 5am when we went) was really nice and efficient. The shuttles were even running which was amazing.They have after-hours drop off with an actual person on site instead of a Dropbox and it was a really easy process.
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Name: L****** L***
Date: 2024-04-15 17:55:46
Rating: 5
Comment: Really good customer service. Didnt charge us extra fees for a crack on the windshield that we saw only hours after exiting the car rental. Offered us the gaz after giving us a new car. Thanks especially to Lasada, who took care of us
Name: c* c*
Date: 2024-04-14 18:39:38
Rating: 5
Comment: Ive used SIXT for the last year and will never use another rental service if Sixt is available in the city I travel to. The offices and lot are clean and the lot is covered. The staff is helpful and there is staff in the lot to assist with checking out your car. At LAX I was assisted by Lasada and she was kind, even went to get me a luggage cart, and very helpful. It didnt feel like an assembly line. Best rental car agency around.
Name: j***** c*****
Date: 2024-04-14 15:36:35
Rating: 1
Comment: The cheaper price is not worth it! While returning the vehicle to LAX the employee immediately pointed out a scrap on the rim, my wife tried to ask a question and was immediately and rudely spoken down to by the employee. We stated that we were not involved in any accidents and the damage was not caused by us. He stated we should’ve noticed it during the pick up and an investigation will be opened. I also stated we noticed the vehicle has a cigarette smell, we started to notice well into our trip to which he replied we should’ve noticed that upon pick up as well. They do not do a pre check walk through like many of the more reputable companies do, as I read their reviews it seems many past customers have had the same experience and were sent to collections for an absorbent bill. Judging by the other reviews it seems this is a common practice for Sixt. Lesson learned the cheaper price often comes at a cost.
Name: S**** W*****
Date: 2024-04-12 16:48:40
Rating: 2
Comment: Sixt clearly keeps its rental car rates down with scam-like fees added to the rental after the return. There was an old scrape on the wheel that they accused me of creating and sent me a $680 bill for damage I did not cause. They said it was my responsibility to inspect the car, which is in the fine print of the agreement. Their counter agents never told me that I needed to inspect the car. Regardless, I never would have seen the damage even if I had inspected it due to the location. After several phone calls, they finally waived it as a courtesy. I appreciate the agent who resolved the problem, but I question their policies as a way to make additional money. If you rent from Sixt, inspect every inch of the car and use a mirror to look underneath!
Name: M**** R*******
Date: 2024-04-08 10:06:53
Rating: 5
Comment: Great service and enthusiasm from Vanessa who sorted the booking and Erick who handled the car to us.Car we originally wanted wasnt available and we returned the next day to see if we could swap which they did without any hassle.Extras are offered and recommended but no pressure to take them like other rental companies. Car was clean and very reliable having served its purpose for over 1300 miles with no issues.
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Name: A*****
Date: 2024-04-04 12:09:22
Rating: 5
Comment: Your guys are always super kind and this left us really impressed.They also went above and beyond when we had an issue with our tire - special thanks to Harmon from LA branch who was amazing at supporting us in receiving a substitute car smoothly and helping set that up at 1030pm!We’ve tried several car rentals, but this experience will make us book with Sixt again.
Name: M****** H****
Date: 2024-04-03 17:43:44
Rating: 1
Comment: Worst car rental experience of a lifetime.I rented a car for Spring Break for my daughter and I. A mini cooper convertible. Planned weeks ahead of time. Everything confirmed. Landed at LAX and took the shuttle over.Counter then informs me they are not able to rent me a car. Talked to manager and he didn’t know why as well. The system had “flagged” me.I could only call their corporate customer service number and after 30 mins all they could offer was that in 10-14 business days they would be able to respond.Meantime, I am stuck without a car and specifically a convertible as my daughter and I planned to spend lots of time cruising the coast with the top down. Now, I am Ubering from the Sixt location to the hotel. I spend the next few hours calling all the rent a car companies with none having a convertible. Finally, the next day I find one, and since it is high demand and last minute, I get to pay 3X my previous rates.It’s been over 2 weeks and i still have not heard back from Sixt. For what was certainly a clerical error on their part, they completely ruined 1 whole day of my daughter’s first trip to SoCal.Absolute worst experience.
Name: D****** M*********
Date: 2024-04-02 14:03:22
Rating: 5
Comment: What truly set SIXT company apart was their attention to detail and commitment to customer satisfaction. Sorry, I did not catch the womans name who assisted us, but she kindly offered us a bigger and better car once she saw the amount of luggage we brought with us, hahaha. The car was basically brand new, impeccably clean and well-maintained. All in all, the customer service was exceptional by all team members.Furthermore, the pricing was fair and transparent, with no hidden fees or surprises upon checkout which rarely happens. Also, they offer free shuttle service to and from the airport.In conclusion, our experience with SIXT was really great. We highly recommend them to anyone in need of a reliable and trustworthy car rental company in California.
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Name: B****** H****
Date: 2024-04-01 00:51:43
Rating: 5
Comment: We shuttle never appeared at the airport so we took the hertz and walked about 5 minutes. This was at 10pm so maybe it stops running at a certain time? We got our car quickly and efficiently. The employees were friendly and helpful.
Name: C***** Y********
Date: 2024-03-31 18:07:19
Rating: 3
Comment: Rented a car with this company while we did a family trip to LA, overall the experience was pretty good, staff were nice and the process was pretty straight forward! My only real complaint would be their infant car seat that we rented with our car, horrible quality, kind of dirty and none of the staff knew how to use it/install the seat. Went to ask for help and consistently kept getting passed on to someone else.We ended up googling the car seat to figure out ourselves but still, unable to properly tighten the seat to the car or around our infant (possibly broken?). Seriously, holding our baby while driving would have been safer which was pretty upsetting.
Name: t* n*****
Date: 2024-03-29 07:32:56
Rating: 5
Comment: Great experience. Great cars availableWe rented a Pacifica and it was the limited model. My daughter is knocked out from the drive
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Name: D******** S********
Date: 2024-03-26 23:22:45
Rating: 5
Comment: Alphonso was amazing! He didnt waste anytime after I explained that FOX rental car refused to answer their phones for a reservation I had. They stopped running their shuttle and just ignored me. It was a late flight in too. But he was able to get me set up with everything I needed to get my family from LA to Oceanside in the dead of morning. I will be using and recommending sixt to everyone from now on. The shuttle service was.amazing too. She was so kind and just did everything she could to help me on a human level. I didnt catch her name, but she was an African American woman who was working the night of the 25th of March into the morning of the 26th of March. THANKS AGAIN!!
Name: S** T**
Date: 2024-03-25 17:39:34
Rating: 5
Comment: This location is close to LAX, the shuttle came around within 5 minutes, the counter agent was fast without any pushy sales agents and very easy drop off and return to the airport. The sole problem we had was private pick up cars congesting the rental shuttle pick up area which is outside of Sixts control.
Name: J****** P******
Date: 2024-03-20 05:32:31
Rating: 5
Comment: Renting a car from Sixt is a surprisingly pleasant experience. They have an app to get the process started before you get to their facility. They have a few individual desks to get you setup at LAX. They are well staffed. The staff is very helpful and extra courteous. They have premium vehicles that are immaculate at reasonable rates. The return is quick and simple.I had never heard of Sixt before so I thought that I would give them a try. I am very glad that I did. Sixt is what car rental should be.
Name: A******** W****
Date: 2024-03-19 01:22:49
Rating: 5
Comment: Okay... are you kidding me??!!??! This has truly been the best rental car experience that Ive ever had. I could not be more satisfied as a customer, and I cannot wait to use SIXT again.When I got to LAX, I took the shuttle over and met Tiffani, the SIXT employee. Now she was the absolute STANDOUT of this entire experience!!! Great personality and attitude and incredibly professional.Lastly, the options in vehicles is incomparable. I was expecting an old Hyundai or KIA. For similar cost as other car rentals, I was able to drive a new BMW X5. I am using SIXT in every city that I visit where its available. I know this sounds like a commercial, but it really was phenomenal.
Name: C**** L*** K*****
Date: 2024-03-18 19:13:36
Rating: 5
Comment: Carl W. needs to be recognized for a job well done! I have used SiXT before and he made sure that I received all the promos. I ordered a convertible and I was in and out within 15 minutes! Also a seamless return a week later.
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Name: M****** A*
Date: 2024-03-18 06:32:00
Rating: 1
Comment: The bus pick up intervals are way too long. SIXT lets you wait at the airport for long time, people accumulate and guess what, at the station all these accumulated people need to be served at once. So, long waiting twice! Also the tiny bus was overcrowded, people had to stand and this is unsafe. For all other rental car companies, a shared bus comes very regularly.
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Name: M************ A******
Date: 2024-03-17 21:02:22
Rating: 1
Comment: I had great experience with SIXT.I liked:- very good quality for the price (I got a Jetta for the Corolla category, which was almost new)- the transfer from the airport ( the driver was helpful)- the process of check in and check out very easy and clear- the staff very helpfulI didnt like the amount and ambiguity of documents I received on email, but this fact also emphasizes the transparency which is positive.@update1:I changed the review to 3 stars because of the disappointing invoice system. They blocked a huge amount of USD (thousands) for allegedly excess mileage, which was just a billing mistake from their side. Consequently, the amount mistakenly withdrawn from my account will be returned in min 15 working days. Besides, there are also smaller amounts which I cannot identify, which are not in line with initial reservation. Not to mention the huge amount of documents I received on my email. Not to mention the late answers/ or no answers to my request through contact form.@update2:I received an invoice for 10,45$, for a traffic violation. The actual traffic fine is 0,45$ and SIXT extra charged me with 10$. Was I wrong against SIXT with something? I dont think so.By the way, I wanted to pay my own tolls, but SIXT company doesnt allow that. So, I had to wait for the fines to arrive through SIXT.They dont even deserve 1 star.
Name: J*** S
Date: 2024-03-17 01:13:04
Rating: 5
Comment: I hardly ever leave reviews, but for starters it’s about time that the rental car agencies in the world have gotten with the times, in terms of overall experience from the general vibe to the outstanding hospitality. The LAX location is the only one I have visited, but the staff is so efficient, and friendly. I can’t wait for this to be the future of car rentals everywhere. Crystal was an absolute angel, so if there’s any hire ups reading this, no I had no prior contact or knowledge of this individual. But she deserves the world.
Name: L***** C******
Date: 2024-03-16 15:34:31
Rating: 5
Comment: Best and only good experience I’ve ever had with a car rental company. Sixt van was right outside LAX airport when we arrived and easy to distinguish unlike some other car rental vans. We arrived to collect the car feeling incredibly jet lagged and I had a migraine coming on. Thankfully the girl who served us last night was exemplary for how these exchanges should go. Quick, efficient, polite, good natured and we were in and out within 3 or 4 minutes or so. She deserves a raise. We were both so exhausted she has no idea how grateful we were for her easy good natured manner and efficiency. 10/10. Will absolutely go with Sixt from here on. Thanks guys
Name: S****** C****
Date: 2024-03-15 19:14:11
Rating: 5
Comment: We picked up our car late in San Diego, and I dont have his name, but he had a beard and brown-ish hair (we talked about Nashville!); he was super friendly and appreciated him being there late and it was a great and easy experience. Very professional, cool guy!And when we dropped off in LA, Keya, was awesome as well. She was friendly and made the process so easy and she was just great! The shuttle was easy to LA, the driver (female) was kind and even asked if we got everything.It was start to finish, an easy, positive, great experience! I am a big fan of Sixt. Will rent again.Thank you!
Name: D**** L******
Date: 2024-03-11 21:24:00
Rating: 5
Comment: The rental from Sixt was seamless. The vehicle was very nice and detailed. My greeting from Erick L. Was exceptional and very professional. I look forward to renting from this location each time I visit LA.
Name: J**** O*******
Date: 2024-03-04 02:21:38
Rating: 5
Comment: Great experience, even though I missed out on my BMW 5 series the upgrade to a Cadillac Escalade was sensational. There was no hassles, all staff were experienced and keen to help. I will definitely be using and recommending SIXT in the future
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Name: L***** C****
Date: 2024-03-03 00:29:33
Rating: 5
Comment: Found the bus easily when leaving LAX to transport to the SIXT location. Overall the service was good - will try and upsell you additional insurance, especially if youre foreign to the US. The drop off on the other end was incredibly smooth. Would hire again through SIXT LAX.
Name: A**** M*********
Date: 2024-03-02 20:24:10
Rating: 1
Comment: Waited an hour my first time here for a car after booking weeks in advance, rented with a paper license and worked fine. Went back to extend my rental and managers wouldn’t let me because of the paper license they accepted first time. Fells like every worker here is “to good for you”.
Name: J C*****
Date: 2024-03-02 04:52:37
Rating: 1
Comment: Nice car but!!WARNING!!their shuttle buses are very limited. You have to wait for more than 30mins to finally see a SIXT shuttle bus while there are at least 5-6 Hertz/Enterprises shuttles passing through.Next time I will rather rent in a mid-level car with other rental company instead of waiting for Sixt insane shuttle service.
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Name: C********
Date: 2024-03-01 08:56:49
Rating: 2
Comment: I liked the car that I rented. The person behind the counter was friendly.But the shuttle bus driver (middle aged, kinda heavy-set black guy) was so rude to us. His tone of voice was condescending. We had four luggages and he didn’t even help us with them. He just watched us struggle to lift and carry them into the shuttle bus. He started to drive off while my elderly parent was not even seated. My elderly dad almost fell because of the driver’s callousness.I love Sixt rental car on other locations, but Sixt LAX will certainly lose a business from me because I will never rent from them again, all because of that rude driver.
Name: D* B
Date: 2024-02-29 16:25:56
Rating: 1
Comment: Returned a rental at this location and 100% sure we forgot 2 pairs of sunglasses in the car. Contacted them in less than 24 hours and were informed that the car was still on location and they would check for them. They were never recovered. I think someone either tossed or stole them.
Name: A** R******
Date: 2024-02-29 01:03:46
Rating: 5
Comment: This is the best rental service company in Los Angeles. Every time the family visits we choose Sixt over every other available company. The vehicles are all premium and the service is unmatched! Also when returning our vehicle Christian was extremely welcoming and the experience he gave us was awesome, so genuinely pleasing!
Name: A***** B****** H*****
Date: 2024-02-27 13:30:09
Rating: 5
Comment: I couldnt rave enough about Sixt. I came back to work telling my coworker who is coming to LA next month. She said she has always used you guys for rentals. Well you have a new faithful in me. Service, cars and professionalism was superb. Art was so professional and fast at getting us in and out.
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Name: E**** X********* G***** F*****
Date: 2024-02-26 15:40:34
Rating: 1
Comment: The location was busy so it took considerable time to get a vehicle. Once I finally received a vehicle and began my journey, I noticed an unpleasant odor resembling marijuana within the car. Concerned about the situation, I promptly contacted your office to report the issue, and I was assured that it would be duly noted in my rental record.Regrettably, given my tight schedule and the urgency of my travel plans, I was unable to return to the rental location to exchange the vehicle. Despite raising the matter again upon returning the car and speaking with a manager, the issue remained unresolved.To my dismay, upon receiving my bill, I discovered an additional charge of $400 attributed to smoke-related damages. This charge came as a shock to me, as I neither smoke nor was responsible for the odor present in the vehicle at the time of rental.In my attempt to address this discrepancy, I contacted customer support team, only to be met with refusal to remove the unjust fee. As an older individual who takes pride in abiding by rules and regulations, I find this treatment deeply disappointing and unfair.As a result of this experience, I have lost confidence in SIXT companys commitment to customer satisfaction and integrity. Regrettably, I must inform you that I will no longer be utilizing your services in the future.
Name: R****** Z****
Date: 2024-02-26 03:25:26
Rating: 5
Comment: Very fast and efficient service. Car pick up and return in just a couple minutes.Brand, spanking new vehicle, very clean and well kept.Excellent prices and they never tried to upsell anything.From now on, Sixt will be my go to choice.
Name: S**** L****
Date: 2024-02-25 03:47:31
Rating: 1
Comment: Rented fr LAX. Nov. 2023. Billed me for previous damage & overcharged for $968 for scrapes on tire rim. Terrible customer service. Waited over 45 mins. for Shuttle from LAX- overcrowded, no seats and luggage slid everywhere. Rental counter short staffed-1 agent. 15 people waiting. Emailed Sixt, I did not cause this rim damage. Asked them for copy of cameras showing my rental car exiting facility & previous rental return report on previous customer using this rental car to determine if any previous damage. They have refused to do this. See photo below.Do not rent from Sixt as they will bill you for previous damage.
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Name: T** I*** G*******
Date: 2024-02-23 16:57:44
Rating: 5
Comment: The first to meet us at the airport is a very pleasant and service minded driver who takes us to SIXTno waiting time at check-in.greeted by a very pleasant representative from Sixt at the counter.Since this was the first time I have booked SIXT, I received very good information about rent and possibilities.Among all the companies I have rented a car with over the years, SIXT is definitely the company I would recommendMy next booking will be with SIXT
Name: A**** K
Date: 2024-02-23 16:27:24
Rating: 5
Comment: This is one of the best Sixt locations I have ever been to. The facility is huge with top notch vehicles (mostly BMWs).I Rented an intermediate vehicle and was given a 2023 BMW X3. Not sure if this was an upgrade.The checkin was seamless. A shuttle bus picked me up from my terminal, while in the bus I received an email asking me if I would like to checkin online for a faster pickup which I did.Filled out some information and followed the prompts, scanned my driver’s license and was asked to input my credit card information. Upon confirmation, a qr code was generated and asked me to go straight to the pickup area and avoid the long checkin lineups.Met a rep who scanned my qr code and handed me my key and a pass to exit the building.At the pickup area, the car was waiting in super clean condition.Make sure to take a video of the car to have a proof for any existing damages.I had to return the car a couple of days later at 4am so drove back to the return area, no one was at the location, parked the car and left the key inside and a shuttle bus was waiting for me outside.Overall my experience was amazing and will certainly use them again when in LA.
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Name: j**** m*****
Date: 2024-02-21 03:59:35
Rating: 5
Comment: A great customer service experience at LAX with Shayna and the car is also a ripper. Totally satisfied with the experience and value for money.This was the polar opposite to the rubbish car I had 4 months ago and that experience was poor to say the least from a car allocation point of view.Thanks Shayna and Sixt.
Name: M**
Date: 2024-02-16 15:35:47
Rating: 1
Comment: I will never use Sixt again.... We used them this summer with no problem....but this is a RENTER BEWARE company... you need to go over the car and take photos of EVERYTHING.. AND dont believe a word they say.... I was in Los Angeles and they overcharged by scamming.... I had a 30 day rental which they divided into two invoices... one for 28 days and one for 2 days.. I had ONE CAR which was returned ONE TIME.... I had agreed to the bring back empty and they refuel which is generally cheaper and the clerk said it would be around $5.50 a gallon which in LA is fine if you dont want to have to fill up right before bringing back... we do this with other rental companies in the past.... they charged me 3 times for fuel... on ONE CAR with ONE RETURN.. by dividing into two invoices.. one for 28 days and one for 2 days.... total overcharge was $114.00 per invoice (they charged $11.45 per gallon which is $6.00 per gallon more than the stations on BOTH invoices... for one car that was returned one time) AND they charged a separate fuel fee of $199.00. The car had an 18 gallon tank... so over $400.00 FOR A TANK OF GAS.... and since it only needed 10 gallons.. a large of $40.00 per gallon! I am challenging with my credit card and am sending a Consumer Report to the California Attorney General. about this two invoice scam.... seeing all the bad reviews .. a good Class Action Attorney might want to look at this two invoice scam.... DO NOT USE THIS COMPANY.... THEY ARE AWFUL. ALSO... they charged MORE THAN the reservation amount.
Name: K**** C****
Date: 2024-02-15 01:39:51
Rating: 5
Comment: The transfer from LAX airport to Sixt was quick. Staff were efficient and friendly. I got an X5 which was almost brand new. Condition was flawless. Returning the vehicle took less than 5 mins. Experience was 10/10 as expected from Sixt. Great job 👏🏻
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Name: C**** B****
Date: 2024-02-12 14:40:23
Rating: 5
Comment: Crystal was amazing at the counter and very helpful… Crystal knowledge and experience was delightful and helpful… one of best care rental experiences ever… will definitely recommend this car company to anyone who needs great cars and customer service too…
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Name: I** A********
Date: 2024-02-10 14:19:31
Rating: 4
Comment: Easy booking service, got the car type we reserved (BMW X5) which is fantastic, person at rental centre was great and it was all so straightforward. Only downside was a bit of a wait at LAX for the shuttle but then 3 came at once! So far, so good.
Name: S**** P*****
Date: 2024-02-04 03:08:36
Rating: 4
Comment: Easy shuttle experience. Car was fantastic. Staff was friendly. My only complaint is they told me I would need to find my own ride back to the airport since I was dropping off my car before they opened for the day. Upon arriving to drop off my car, they had shuttles to the airport. However, I was already committed to the Lyft driver I scheduled so I spent $20 extra for nothing. The call center and the drop off locations dont have the same information.
Name: H***** A******
Date: 2024-01-29 02:13:01
Rating: 5
Comment: SIXT has really elevated the car rental market for me. I rent from SIXT every time I can. The cars are better and prices are so similar to other companies, I keep coming back.Sometimes the counters get busy but the staff always do their best and stay professional and friendly. I recently had a major injury and the staff all looked for ways to help me way above and beyond what they had to do, without hesitation. Thats service!
Name: R***** S****
Date: 2024-01-26 14:13:45
Rating: 5
Comment: Great agency warehouse, located 10mn outside LAX Airport, (Complimentary shuttle). Excellent customer service of Ms. April, young, vibrant, great energy and empathy, highly recommended the place. Along with nice musical note, this Sixt place reenergize you after long journey. The car availability is on the same floor that check in counter, is a super large warehouse.
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Name: B******* K*********
Date: 2024-01-23 02:32:24
Rating: 5
Comment: Very nice staff. Ive got all answers on my questions. It was really quick. Ive got better car than was in my reservation.
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Name: T***** D***
Date: 2024-01-22 19:03:04
Rating: 1
Comment: BE CAREFUL before renting with them! HORRIBLE and RIDICULOUS! You will be scammed for damages that you didnt do and charge you. I was charged $1700+ for the painting scratch and rim dent. (Im by far not the only one complaining about this).
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Name: d***** h*******
Date: 2024-01-19 02:38:31
Rating: 5
Comment: January 2023: From the moment of booking online right through to the shuttle back to the airport terminal everything about the Sixt LAX experience was excellent. Really efficient, knowledgeable, and friendly check-in, the reception area is really aesthetic and was just a great start to our trip. We rented a BMW X5 which was nice and clean at pick up and a great car for our purposes. The return process was quick and easy too. I will absolutely be renting here again on our next visit!Update January 2024: still just as great!
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Name: M***
Date: 2024-01-18 21:08:07
Rating: 4
Comment: The service is good but too slow. It took me over an hour to get the car. I have returned the car and left a review to remind myself for the next rental. Sixts process is very systematic and thorough, which is good, but be sure to allocate a little extra time. Some companies allow you to just leave the key and rush to the airport, while here you have to wait for staff to inspect the vehicle, but the time is normal not too slow
Name: L*****
Date: 2024-01-18 07:06:30
Rating: 5
Comment: Shuttles from airport come often. Ride to Sixt - 10 minutes. Super quick pickup when you use phone app - you select exact car and go straight to the counter to pickup the key, Took me less than 5 minutes to get into the car.
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Name: J*** K**** O*****
Date: 2024-01-17 16:18:07
Rating: 5
Comment: Great service. Fair rates and vehicles are very nice and in great condition. As if is my own vehicle
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Name: T**** A******
Date: 2024-01-08 17:06:25
Rating: 1
Comment: Terrible Experience with Sixt Rent a Car - Beware of ALLEGED damage and Unprofessional PracticesI recently had an extremely unpleasant experience with Sixt Rent a Car, and I feel compelled to share my ordeal to warn others about their dishonest and unprofessional practices.Upon picking up the rental car, they rushed me through the signing process and left me alone to locate the vehicle in their parking lot. This lack of assistance is just the beginning of their shady tactics. When I inspected the car, I meticulously documented every scratch and minor imperfection in their report, as advised. Little did I know, this was just the beginning of a nightmare.Upon returning the car, I was subjected to the most unprofessional, rude, and mean-spirited employee tasked with inspecting the vehicle. They combed through every inch of the car with a massive flashlight, looking for any excuse to charge me for damages. It was clear that their goal was to find faults, regardless of whether they were pre-existing or minor.To make matters worse, I recently received an email demanding payment of $652.60 for ALLEGED damage to the vehicle. Despite following their protocol and documenting every detail, Sixt claims that new damage was found upon return. They conveniently neglect to acknowledge my thorough documentation during the initial inspection and insist that I am responsible for the entire cost.This experience has left me questioning the integrity of Sixt Rent a Car. It is evident that their customer service is abysmal, and they are more focused on squeezing every penny out of their customers than providing a fair and transparent service.I strongly advise anyone considering renting from Sixt to be extremely cautious. Take photos of every inch of the vehicle, document even the tiniest scratch, and be prepared for the possibility of facing unjustified charges upon return. Its disheartening to see a company prioritize profit over customer satisfaction and honesty. Save yourself the trouble and choose a rental car company that values its customers and operates with transparency.
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Name: R***** R****
Date: 2024-01-06 10:35:10
Rating: 5
Comment: I have used Sixt throughout Europe and the USA for the past 7 years and they are by far the best rental company in the world. Their fleet of cars and helpful customer service is top notch. Price wise they are not the cheapest, but they are competitive. Anytime Ive chased a lower price rental I am rarely satisfied. I recommend them to all my friends and family.
Name: R******* C********
Date: 2024-01-03 12:05:26
Rating: 2
Comment: We planned to cover a lot of miles in a few days so went out of our way to rent a top-of-the-line BMW X7. The car we were given was in great shape and had a number of optional features that were pleasant but, ultimately, not necessary. Bizarrely though, it was missing important key safety features like Active Cruise Control and Steering Assistant, which really would have made the difference during our long drives. We went back to the pick-up location and checked other three X7s - they all were missing these key safety features. Bizarre.
Name: R**** L*****
Date: 2023-12-31 02:52:39
Rating: 4
Comment: Flight was delayed and I arrived 3 hours late to pick up the car and they held the car for me with no issues. Everything was really clear and fast regarding the formalities, very friendly staff. A bit disappointed that the cars windshield and front windows looked so smeared with something (it looked like someone had cleaned then with a dirty rag) that I had to clean them after driving out the parking lot since the lights from the ncoming traffic pretty much blinded the visibility. Also there was a 5inch glued paper strip from some sticker right in the middle of the drivers side of the windshield. Otherwise everything was great.
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Name: J****** S*****
Date: 2023-12-28 18:05:12
Rating: 5
Comment: Very welcoming and professional staff made the entire process very easy by being clear and concise with the details. My first time visiting LA and I have to thank Crystal for convincing me to upgrade to a BMW 4-Series. Probably my best decision during my stay in Cali - driving around in that made the entire experience so much better. Crystal even provided me with a lengthy, personal list of food spots she had put together to check out through our conversation. She gets my 5 stars for all her help.
Name: S******* L****
Date: 2023-12-25 23:15:08
Rating: 1
Comment: It is Christmas day, we are here to pick up a luxury car we booked 3 weeks ago, we stayed in line for an hour and now they say they don’t have the car. They are not open to give us another car that they have with a small price difference, and they just keep staring at their monitors and do nothing to help. They just trying to downgrade the car. Probably trying to rise the prices for better cars. Management and customer service at LAX branch is awful.
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Name: Y**** Z*****
Date: 2023-12-25 02:56:51
Rating: 1
Comment: No cars available I got a minivan 2 months before my trip started, at the time I got to sixt the car wasn’t available they wanted to give me 2 cars (split the family for a trip vacation lol…)Honestly it’s not worth taking this company, the worst thing is that they do not resolve at anything, Christmas Eve and there is no body to talk with.SIXT WILL RUIN YOUR VACATION, DONT WASTE YOUR MONEY AND TIME.And the van you see in the picture (they didn’t had the Keyes…)
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Name: A* D*****
Date: 2023-12-23 17:38:25
Rating: 5
Comment: Tried to pre-check online, problem with their system. Arrives at pick up booth…..waiting now 45 minutes with only three check in clerks while the buses keep bringing more customers. Mr Majd Rawas one of the managers apologized and made it up with upgrade. Thank you
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Name: L** C*****
Date: 2023-12-19 06:49:39
Rating: 5
Comment: So straight forward and simple retal once you get to the office, probably the smoothest I have experienced, staff were all really friendly and welcoming, he also helped with getting the car that I wanted, return was just as straightforward and really didnt have to put in a great deal of effort here either, staff were everywhere and happily on hand to help and direct.One thing I would say is where to wait at the airport for the collection wasnt overly clear but once you see the bus arrive it was very clear! Very orange!
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Name: A*** E******
Date: 2023-12-14 16:19:42
Rating: 5
Comment: We had a very great experience renting a car from Sixt while staying in Los Angeles!Andrew and the lady who does check in while youre waiting in line were super helpful.Andrew even went as far as telling us good spots to eat in LA and great places to sight see etc. He was our best tour guide from the beginning lol.Even the guy that does the checks on the car at the return of vehicle was very helpful, upbeat and informative. Thank you for a great vehicle! Thank you for a great service!Go Sixt! :)
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Name: J*** N*****
Date: 2023-11-30 23:35:54
Rating: 4
Comment: I had a pretty good experience w sixt rental near LAX.Didnt take sixt shuttle seems like some people had trouble finding the shuttle. I took hotel shuttle instead.The service was okay. First day there was an issue and the power went out. All systems down. They couldn’t find my reservation. Had to wait an hour for them to figure something out. Offered upgrade for the delay. They offered water to those waiting. Seemed apologetic. Second time renting was fine and no issues.They have a bathroom for customers and shuttle to airport I took that was fine.The cars were good. Clean and functioning well. Drove around LA
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Name: J**** W*******
Date: 2023-11-30 03:48:05
Rating: 5
Comment: The representative was amazing, I was already happy with the deal I received but it just kept getting better. He appreciated my family and made me feel so comfortable. It was so much easier than I anticipated.
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Name: m*** o******
Date: 2023-11-28 01:08:14
Rating: 5
Comment: Amazing selection, staff are amazing, they even have snacks for crying kids to cheer them up. Customer service is outstanding. Easy and smooth transaction. Bus from sixt to all lax terminals runs every 6 mins
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Name: A***** Z******
Date: 2023-11-26 21:42:12
Rating: 5
Comment: I had a good experience here. The process was easy both at pick up and return, friendly staff, good prices and good cars. They provide a continuous shuttle service to and from the different airport terminals. I would choose Sixt again for car rental at LAX.
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Name: Z** P*****
Date: 2023-11-22 09:03:17
Rating: 1
Comment: They tried to charge me $1200 for cosmetic damage (chip and scrapes) to a wheel rim (photo attached). The repair quote they attached was $900 yet they could never explain why they were demanding $1200. They also lied to me about reimbursing me for the cost of a scheduled maintenance service, which I wasted time and money out of my holiday to do for them. Ridiculous company. I have a friend who had a similar experience with them.
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Name: S*** A*****
Date: 2023-11-21 12:02:05
Rating: 5
Comment: Sixt rent a car company is so awesome.They have premium vehicles as well as budget friendly vehicles. True premium cars because not everyonewants a Dodge Charger And I truly understand the difference now between renting a car compared to reading compared to renting The car. I will always use sixt rent a car company.
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Name: M*** P****
Date: 2023-11-18 11:47:03
Rating: 4
Comment: The price beats their competitors by quit a bit for the same product. I rented here a few years ago and came across their surly staff so this time I made sure to check-in using their app. That made things much better and pick-up went very quickly. There is a lot of upsizing pressure in the app but I finally got my original preference of a regular sedan that had a free upgrade to an SUV. The vehicle did not have any issues and the shuttle from the airport was at the curb when I arrived (1:00 pm). I dropped off at 5 am and their was a 5 minute wait for the shuttle. All-in-all everything went well. (I took off one star since the only human interaction is to show my driver license at check-in. I dont know what I did to piss that guy off but he scowled and pouted for the entire transaction.)
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Name: M****** E******
Date: 2023-11-16 03:00:03
Rating: 1
Comment: I rented a car from LAX airport.Pick up was great and drop off was a breeze orAt least that is what I thought.After few days to a week I received a notification that the car has a 5 - 10 cm front bumper damageI responded and was confident that I was not aware of any damages.I even sent photos as a proofFast forward to more or less two months. Collection agencies are now claiming that I owe sixt for the damages
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Name: L**** S******
Date: 2023-11-06 18:22:27
Rating: 5
Comment: I would like to say BIG thank you to your rental sales agent Danielle. After long flight from Europe she was the right person we met. She was super kind, nice and profesional car rental company worker. She make our car rent process best we ever had. She give me exactly car model i want - brand new BMW X7!Thank you for your kindeness Danielle!Next time we use sixt again for sure and i hope we meet you again! Absolutely recommended!
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Name: K**** B***
Date: 2023-10-30 17:36:16
Rating: 5
Comment: Excellent car rental experience that didn’t compromise my time or money. Would recommend to anyone looking to floss in a new city or just maintain their own level of luxury.
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Name: B*** A*
Date: 2023-10-20 19:51:02
Rating: 5
Comment: I´ve been renting at Sixt for a very, very long time. Actually, since this branch was located inside of Renaissance hotel nearby LAX (thats around 2012 I believe), and a few months ago I also rented a vehicle at Sixt in Marbella, Spain.Its been awesome all the time.All Sixt staff at Bellanca branch are very kind, helpul and accommodating. Theyre always smiling to all customers and the vibe is very nice.All vehicles are clean, immaculate and very new, even my profile photo is from a former Sixt Mercedes I rented with them before.Starting the moment we took the shuttle at LAX to the day we returned the vehicle all experience has been great as usual.I wish I could give them more than 5 Stars, but for now youll get all five!
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Name: M***** J**
Date: 2023-10-03 21:00:00
Rating: 1
Comment: Endless groups of families waiting outside LAX for the shuttle, that never arrived. Had to find our own way to get there. A $50 uber. Then to see countless employees standing around doing nothing, laughing, ignoring the phone ringing back to back. The shuttle bus driver on his phone, bus sitting in parking lot empty not going anywhere. No apology, discount, refund, accountability. And where and to whom do you complain in person when the boss is already busy with a line of other upset furious customers?
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Name: J******* E******
Date: 2023-10-02 15:32:11
Rating: 1
Comment: DO NOT USE THEM, SAVE YOURSELF THE TROUBLE!We booked in advance and when we arrived to lax, there was never a shuttle. We waited an hour!THEIR PHONE NUMBER ALSO DOESNT EXIST. We called the number on the reservation, the number of the business page, both had machines answering with never ending loops and at one point it says, “this isn’t an existing phone number.” So you can’t even get ahold of anyone.I HAD TO PAY $50 FOR AN UBER TO THEIR LOCATION. And when I get there, there were three shuttles parked there with employees sitting in the driver’s seats on their phones. See picture. I was so angry.Second red flag, when I walked in more employees sitting on their phones. No wonder they don’t have a phone line or care about customer service.We also didn’t get the vehicle we wanted and were offered a “free upgrade” aka that vehicle wasn’t available.I took pictures of every angle of the vehicle since it had dents and scratches, in case they try to add some charges like in other reviews I’ve seen.BUT SAVE YOURSELF THE TIME, THE TROUBLE AND THE STRESS AND DONT BOOK WITH THEM.
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Name: J****** B*****
Date: 2023-09-28 22:58:25
Rating: 1
Comment: Do not go here under any circumstances. This station is an absolute joke. Have booked a convertible of the so-called luxury class for a lot of money. When we picked up the car was in a catastrophic condition. We have never received such a tattered rental car. Everywhere disgusting stains and garbage throughout the car. This car has not been cleaned properly for weeks. I have already worked in car preparation myself. For such a job I would definitely have been fired without notice. Also, it was agreed that the car would be picked up with a full tank of gas and returned with a full tank of gas. But when we drove from the yard we noticed that the car was completely empty. When we complained about the cleanliness, there was neither an apology nor a proposed solution. Only the gasoline was refilled after an annoyed conversation. A written complaint has not yet been responded to. Never again Sixt USA! Next time Alamo again.Update: Even a week after I complained online to Sixt, I still have not received any response from the LAX branch. Dubious and unprofessional.
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Name: R*** A***
Date: 2023-09-22 08:40:41
Rating: 5
Comment: The service at LAX airport was great! Associate Gabriel was so inviting, and the facility is so nice. There is no lines, fast service & the associates care a lot. The vehicle selection is so nice! The prices are great. I spent hours in lines at other companies on that day & was frustrated. You can also use debit cards here. The shuttle arrives often & is very fast. Check out is very good, inspectors work fast & youre out the door. All communication on Email is great
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Name: V*
Date: 2023-09-10 09:38:10
Rating: 5
Comment: Airport shuttle provided. Signs for Queue was organised and fairly quick. Car pick-up was without a hassle. The car garage was huge and well organised. The car was clean and in good condition.Twenty-four hours manned garage if you need to return the car after office hours with a security guard and customer service officer present.Overall, it was an excellent experience 👏 compared to my Sixt European rental episode.
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Name: C*** R******
Date: 2023-08-17 17:03:58
Rating: 5
Comment: I’ve never had a better car renting experience. Sixt is the next step up in everything, from their vehicles to their service. I would highly recommend using their app as it provides updated information, service options, and contact info for your rental. Upon arrival to their facility after being picked up on their shuttle from LAX, I had my QR code for my rental scanned and I was escorted out of the line and was allowed to immediately pick up my car. There was no pushy sales person trying to upsell me anything. All they did was give me the keys and directed me to my car.There is no “or similar” option here like other car rental companies. I was able to choose my exact make and model (of course, of what they had available that day in your chosen category) and drove off in an exceptionally clean BMW 330i. Their choices of models extend far above too; I saw plenty of M5’s and top-of-the-line luxury SUV’s both in stock and being driven off. And best of all, I paid the same price for Sixt’s BMW as I would have for Hertz or Enterprise’s Toyota Camry. I think the choice is pretty obvious.The car was quick, clean, and in pristine condition. No evidence of wear on the steering wheel or seats from the hundreds of other renters. I didn’t have a single issue for my 5 day rental. And on return, I gave over the keys, they did a once-over the vehicle, and I was on my way in less than a minute. Sixt is the rental company to use.
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Name: c********** w*****
Date: 2023-08-08 22:57:11
Rating: 5
Comment: My experience with Sixt Rent A Car at Los Angeles Airport was nothing short of exceptional. From the moment I arrived, I was greeted by a team of incredibly welcoming and friendly staff who made the rental process seamless and enjoyable.But what truly elevated my experience was the opportunity to drive the BMW i4. It was an absolute thrill to be behind the wheel of such a cutting-edge and luxurious vehicle. The BMW i4 not only turned heads with its sleek design, but it also provided a smooth and exhilarating driving experience that added an extra layer of excitement to my trip.The level of customer service I received from Sixt was truly impressive. The staff went above and beyond to ensure that I had everything I needed and that my rental experience was top-notch. Their attention to detail, willingness to assist, and genuine friendliness made me feel like a valued customer.The convenience and efficiency of the rental process were also noteworthy. Sixts commitment to providing a hassle-free experience was evident at every step, from the reservation process to returning the vehicle. It allowed me to focus on enjoying my trip without any worries.If youre looking for a premium car rental experience that combines exceptional vehicles, outstanding customer service, and a welcoming atmosphere, Sixt Rent A Car at Los Angeles Airport is the place to go. My time with them, especially driving the BMW i4, was an unforgettable highlight of my journey. I can wholeheartedly recommend Sixt to anyone seeking a superior car rental experience that goes above and beyond expectations.
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Name: W** E****
Date: 2023-06-29 20:59:23
Rating: 5
Comment: Exceptional service from Christopher! Our X3 wasn’t ready so he helped us get into an X5. He was very friendly and gave some tips about the area and attractions we were going to. First time I have rented a car that didn’t feel transactional when picking up. Shuttle showed up quickly. Skipped auto check in but that would have saved a few minutes. The short line in the office was very fast. The team doesn’t sacrifice customer service for speed. We dropped off at 4:30 for an early flight. Check was very easy. They had someone there and a shuttle ready. 5 star experience all the way!!!
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Name: G******* P*******
Date: 2023-06-28 03:22:19
Rating: 5
Comment: Hi there. I initially booked my car at different rental company but changed it to Sixth after reading the reviews at Google. The best decision i did. Everything went super easy and smooth. Had my car in no time after arriving at the airport. The first car had bad smell inside so I asked if they could change it for me. Took less then 5 minutes and i was on the road.The Herman on the desk was absolute superstar! What a great guy. He made the whole proces very pleasant. He was ever so kind. Not even about the rental but he also gave us a lot of tips for what to do in LA and Vegas. Credit to your company and the branch.Thank you so much Herman.
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Name: C***** G******
Date: 2023-06-11 20:31:22
Rating: 3
Comment: Updating as car was great. I did mention concern at counter and was surprised no effort to make it right. Will update from one star to three. And will see next time So far it blows …every other shuttle company has stopped at least 4 times each and enterprise like 8 times. Even Fox has made it second time and 30 mins. Wow, Fox 🦊 even said who are you waiting for? I said Sixt, they said you better stop them this is the last pickup.The traffic officer did say they normally run 3 or 4 shuttles. Night 1 of 4 nights/5 days. Let’s see how rest of trip goes.I think you owe me a free upgrade.
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Name: A***** M*******
Date: 2023-05-14 16:26:44
Rating: 5
Comment: This was my brothers and I first time visiting LA and i have to say that it was an awesome experience renting at SixtFirst we got a free upgrade since we had asked for a RAV4 but due to availability they gave us a highlander.Also, if you rent through Expedia, they offer an insurance that is not worth it as it only covers Sixts car and nothing else therefore, we had to pay $38 more (per day) for insurance, full cover in everything, which in all honestly wasnt much.Car was in perfect conditions and seemed brand new, no problems or issues with it and when we delivered the car we were given the okay in less than 3 minutes.Awesome service, will definitely come back again
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Name: I**** F*****
Date: 2023-05-05 16:31:05
Rating: 5
Comment: The shuttle ride to the rental car location was short. The driver Eric was extremely friendly and helped us with our bags while we were asked to sit and relax. When we arrived the agents were very helpful. “The Arturo” was polite, professional, and quite charming. Even the branch manager stopped at every desk to greet the customers and make sure everything was going smoothly. Arturo pulled up our reservation quickly and also gave us some great options to upgrade at a reasonable price. After our selection, he walked us to our rental car(check out the picture below to see what we got). The entire experience was magnificent and was a cut above the rest. The vehicle conditions and selection were better than the rest of the companies. We will definitely be renting from Sixt again!
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Name: H* N*****
Date: 2023-04-09 18:16:43
Rating: 1
Comment: Bad business rental ever!!!My husband and I rented the car last year around Christmas time and I got fire explore on the freeway with my 2 little babies. I called the company & tried to find some help but no luck. They also hang up on us. Few months later, they made us pay $1800 for their tire because they said we damaged their tires . That sounds very ridicious . After months, they sent us an email to pay for that, does it sound right?!NO, I dont think so. Shame to this company . Never care for their customers safety. Please think again before u go to this rental.
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Name: C**** A*****
Date: 2023-03-29 23:46:33
Rating: 5
Comment: I recently had the pleasure of renting a car from a fantastic car rental agent who went above and beyond to make my experience exceptional. From the moment I arrived, I was greeted with a warm welcome and a genuine smile. What really stood out to me was how effortlessly Mr Carlo Martinez conversed with me in my own language, making me feel right at home.Throughout the entire process, Mr Martinez was incredibly polite and courteous, answering all of my questions with patience and clarity. Whats more, they were able to offer me a great deal on my car rental without sacrificing any of the value or quality of service. I truly felt like a valued customer and appreciated the level of care and attention to detail that the agent provided.Overall, my experience with this car rental agent was nothing short of exceptional. Their commitment to customer satisfaction was evident in every aspect of the rental process, from their friendly demeanor to their willingness to provide a great deal and top-notch service. I would highly recommend this car rental agency and their amazing team to anyone looking for a stress-free and enjoyable rental experience.
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Name: �*
Date: 2023-03-13 20:42:24
Rating: 5
Comment: Thank you very much to the manager who kindly accepted my mistake! I had a wonderful experience at Disney and Palm Springs. The return and shuttle bus were very smooth.I have to give two Disney tickets to the manager and the person in charge😆
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Name: D** R****** (*****
Date: 2023-03-08 22:17:04
Rating: 5
Comment: Best car rental experience I’ve ever had in LA. And I’ve been renting for 15 years when I’m here. Check in was a breeze. The return was even easier. Very clean and nice facility, and the staff was exceptional to work with.
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Name: J*** R
Date: 2023-02-09 16:42:18
Rating: 2
Comment: If the flexibility and helpful customer support are important for you I wouldn’t recommend this company. You will have to deal with cancellation fee, changing fee, drop early fee..If your trip goes well as planned you would be fine and you might love the experience of the luxury cars they have.They are very proactive to get positive reviews and the counter agents are competing each other for a reward they might get. The person i met at the location was really friendly and sweet. I think that was the only part i liked.I learned you should not book through the third party nor buy insurance from third party.It might look like a better deal but you will end up pay more in reality when you pick up the car. Also no support when your plan change.
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Name: S**** Z*****
Date: 2023-01-24 12:27:01
Rating: 5
Comment: We landed in Los Angeles and took their shuttle bus to pickup the car. So blessed got a free upgrade a nice BMW.Check-in and return car was a breeze. During our two weeks travel all was smooth sailing except for a chip that knocked into the windscreen and made it crack.So blessed it was all covered by insurance and no issues.Staff are knowledgeable and courteou too.SIXT have a real good team.We had a good deal too.
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Name: R** K
Date: 2023-01-17 16:26:47
Rating: 5
Comment: Hired a Chev Camaro from the LAX branch and drove one way to San Francisco and dropped the car there.Picking up the vehicle was easy and quick. I arrived an hour early but the staff member made sure I didn’t have to pay extra.No navigation in the car but it did have CarPlay which worked perfectly.The car was in immaculate condition and operated flawlessly.I drove midday Wednesday to midday Friday (3 days) up the Pacific Coast Highway but you only pay for two days hire. Good value for your money!
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Name: A**** A******
Date: 2023-01-02 11:33:16
Rating: 5
Comment: Best experience ever with car rental company in the US.First my reserve car( tacoma ) wasnt ready so they upgraded me to highr category (slivrado ) great truck.Second after driving it for like an hour (the truck was so Hugh for me) so I return and ask to change it with any sport car so they just give me a key for a convertible mustang GT 🙂, what a car .Third at the end I barely made it on time, so I didnt fuel the car so I asked can I refuel the car and come back they give me 30 min to do so .Staff so friendly and professional.I already made reservation for next month visiting LA .The only thing I didnt like is waiting for the shuttle bus its like 20 min .Thanks for the great experience that made my daysoff .
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Name: A***** O****
Date: 2022-12-21 22:39:22
Rating: 5
Comment: Very easy experience to book online. Shuttle picked us up at LAX and it took approximately 10 minutes from entering the building to getting the keys. We took photos and a video and used the x5 for 5 days and returned it with no issues. Card was charged correctly and no hidden fees. Shuttle took us back to the airport. Seamless experience and a very nice new car for a great price.
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Name: B** Y* (*******************
Date: 2022-06-30 03:41:22
Rating: 5
Comment: I was picked up fast for the shuttle coming and going. I received my car in 15min of arriving to the rental center. The staff was pleasant and they had water and cookies available while you waited. I recommend them for all LAX travel. Trust me Ive had disastrous experiences w other agencies.
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Name: W****** C***
Date: 2022-01-30 01:26:21
Rating: 5
Comment: 1. Amazing service from agent Mr. Arturo S who stepped out to serve us immediately when all the agents were unavailable and tried to accommodate our request for my girlfriend’s birthday trip.2. Be careful for the wheels! ALWAYS TAKE PICTURES BEFORE YOUR TRIP!When I returned the car, a female staff said a wheel scratch which I have no idea, and fortunately I got my video as EVIDENCE that the scratch was already there when I picked up! So no drama as some reviews have mentioned about issue charges after return.
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Name: B**** H*******
Date: 2021-03-11 14:02:14
Rating: 5
Comment: What a great experience. Our agent was outstanding in getting us into this brand new Audi Q7. The price was remarkably low for the quality of car we got. If you havent rented with Sixt before you have to check them out. They have cars that some of us only dream about driving. And the prices are A LOT less than you may think.
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