SIXT Rent a Car

Address: Rental Car Center, 780 N McDonnell Rd, San Francisco, CA 94128, United States
Phone: +1 888-749-8227
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4
Site: https://sixt.com/car-rental/usa/san-francisco/san-francisco-airport/?xaid=7497&c1=US&c2=san-francisco&c3=san-francisco-airport
Worktime:
DayTime
Monday6 AM–1 AM
Tuesday6 AM–1 AM
Wednesday6 AM–1 AM
Thursday6 AM–1 AM
Friday6 AM–1 AM
Saturday6 AM–1 AM
Sunday6 AM–1 AM



Name: M*** K*******
Date: 2024-07-05 18:26:48
Rating: 5
Comment: Herman took great care of us. Made the process really smooth and enjoyable
Name: A**** A*** S******
Date: 2024-07-05 13:08:30
Rating: 1
Comment: Sixt Car Rental Review: A Cautionary TaleI recently had a deeply disappointing experience with Sixt Car Rental from June 11 to June 19. I picked up the car at San Diego Airport and returned it at San Francisco Airport, expecting a smooth rental process. However, it quickly turned into a frustrating ordeal.Upon returning the vehicle, I was shocked to see an unexpected charge on my bill. Sixt had falsely charged me an additional $567.14, which was not outlined in the rental agreement I signed. They had initially given me a discount offer at San Diego Airport for paying an additional amount of $461.84. When I raised the issue, Sixt conveniently blamed the third-party booking agent, Expedia, for the discrepancy. This was completely untrue, as Expedia had no involvement in these additional charges.Trying to resolve this issue with Sixt was an exercise in futility. Each time I called their customer service, I was met with unhelpful representatives who simply passed me around in circles without providing any resolution. It felt like they were intentionally stonewalling my attempts to get clarity and a fair resolution.In the end, I concluded that Sixt’s practices are nothing short of fraudulent. I strongly advise against renting a car from Sixt. Save yourself the headache and choose a more reputable rental company that values honesty and customer satisfaction.
Name: J**** H*******
Date: 2024-07-05 11:57:33
Rating: 5
Comment: Ibrahem made are return of the rental car at SFO smooth and quickly. Very service minded.
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Name: M***** F*******
Date: 2024-07-05 04:39:42
Rating: 5
Comment: So nice guy at Sixt in San Francisco airport ( Herman ) !! Polite and quick when we leaving the car!Monica F / Sweden
Name: M****** M****
Date: 2024-07-04 15:18:44
Rating: 5
Comment: Great car rental service, Marisol from sixt are very helpful and professional. Thank you so much.
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Name: V****** G******
Date: 2024-07-04 04:03:26
Rating: 5
Comment: Herman service was great. Received us with a positive attitude!
Name: J***** S*******
Date: 2024-07-04 03:46:52
Rating: 5
Comment: Everyone was helpful and friendly. Herman was helpful at checkout. Super nice.
Name: L**** S***
Date: 2024-06-29 20:04:17
Rating: 1
Comment: Dont bother renting from SIXT at SFO. They mislead you, and try to get as much money out of you as they can.We rented a car from them and decided to return it early for a refund. We called the corporate customer service, and they told it was up to the discretion of the local manager as whether they would issue a refund. The person working there told us we would be getting a refund and to contact Expedia (because we had gone through them for the booking). In the end, they went back on their word. We had the car for only 2 weeks (out of the 5 weeks) and didnt get any money back at all.Will not be renting from this company ever again.
Name: r*******
Date: 2024-06-26 13:37:39
Rating: 5
Comment: Jorge at Sixt was extremely helpful, professional and kind. He made the process for my cousin and I at 12am quick and easy. When I visit San Francisco again, he will be the one I go to. Look for Jorge. He’ll take care of you.
Name: k**** m***
Date: 2024-06-24 20:39:29
Rating: 5
Comment: Wonderful experience in San Francisco. After waiting 45 minutes in a line at hertz that was not moving due to lack of employees I walked over to sixt and in 5 minutes had a car. Great rate and stress free. Sabrina was incredible. This will be my go to for work and pleasure going forward.
Name: A***** L**
Date: 2024-06-23 22:30:57
Rating: 5
Comment: Super recommend. We had a great time in our 15 days with our car rental. The counter staff Sean (I’m not sure the name) is very nice and helpful. We definitely will rent from Sixt again.
Name: T*** P
Date: 2024-06-17 01:01:32
Rating: 1
Comment: Worst company to rent a car from... Cars are nice but these guys are straight scamming.. So I rented a vehicle 2WEEKS AGO, and I know for a fact I didnt have any accidents with thier car. Now these guy are sending me an invoice for $700. I dont understand why they couldnt notify me immediately after the so called incidents.?.. very sketchy to notify weeks later...
Name: S****
Date: 2024-06-13 16:00:53
Rating: 5
Comment: Our first time renting a car from SIXT and I am glad we did. Subhadra made our check in process so easy and she was very helpful!
Name: K***** H****
Date: 2024-06-12 20:37:03
Rating: 1
Comment: So, so angry about this company. They charged us over $500 and confirmed we could pick up the car at 1am. Got to the counter and it was closed up tight and had been for an hour. We rented a car from another company - one that was actually open and able to help us! - and Sixt is unwilling to refund our money, so were out $500 for a car we never saw, much less drove.
Name: D***** S***
Date: 2024-06-07 23:25:18
Rating: 5
Comment: Best customer service experience in some time. Sol Angel at the desk was friendly, warm, fast and clear and then Hannah at car pickup was kind, generous and efficient. An incredible experience and I won’t rent from elsewhere!
Name: A****** D******
Date: 2024-06-07 02:54:23
Rating: 1
Comment: Horrible company. They do not help you at all if your flight is delayed. They close at 1am and charge $200 to cancel before your pick up time. It is robbery and completely unethical. Horrible company and you can’t speak to anyone who lives in the United States. They outsource to a call better in India. Never booking with this company again
Name: J*** W******
Date: 2024-06-04 02:06:09
Rating: 5
Comment: An honest review because quite frankly I was skeptical…The reviews are mixed. So I was a bit nervous going into this. We reserved a 2025 BMW Convertible. The price was fair, the car was beautiful, it made riding around California even better.They explain everything up front — including the fees associated on top of the tolls. Which was some of the bad reviews I read; it’s explained at check in.The other bad reviews were around the “damages” etc. so at check in we opted for the PEACE OF MIND coverage which basically waives the responsibility of us as the renter in the event anything happens — that in itself is worth every penny as accidents happen.Reserving, checking in, and returning was seamless.I would recommend taking photos / videos of car at pick up and drop off as your own way over covering all bases just in case, as I would at any rental company.All in all, we would absolutely rent from Sixt again. 😊Rented car at SFO5/31/24 - 6/3/24
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Name: S***
Date: 2024-06-02 22:07:52
Rating: 5
Comment: Great service and great cars! Can’t complain anything!
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Name: D* F**** L*****
Date: 2024-06-01 21:39:51
Rating: 1
Comment: SIXT A THIEF. i have traveled and rented cars for many years, with all car kinds of car company around the world. this company is chargeing me for car damage that was there before me. it a disgrace. This is a trick used on me to get money for damage put by your employees bad driving. people have seen your employees driving very badly in this area. there are video avidenc of it. i have pictures of the car at the time of pickup. There was no damage but im being charged. And more then the damage. Renters be aware.
Name: M*** P******
Date: 2024-06-01 19:04:21
Rating: 1
Comment: After a long flight the last thing you want is to have to wait for a hire car that you’ve already paid for in advance. Waited an hour to get to the desk for our car. My first experience is my last experience with them.
Name: J**** N****
Date: 2024-05-26 08:47:11
Rating: 5
Comment: I recently rented a car from SIXT SFO and was thoroughly impressed with the exceptional customer service I received. From the moment I walked in, I was greeted with a warm and friendly welcome by Gabrielle. She was incredibly attentive and went above and beyond to ensure that all my needs were met.The process of picking up the car was seamless. Gabrielle explained all the rental terms clearly and answered all my questions with patience and professionalism. She provided me with detailed information about the cars features and even gave me some great tips on local attractions and driving routes.Thank you Gabrielle! You are the best employee the company could ask for.
Name: c****** t******
Date: 2024-05-24 03:15:08
Rating: 5
Comment: This is how a car rental service should be. I wasn’t feeling comfortable with the Jeep, so they promptly changed to a mini cooper and also gave me a discount for the inconvenience. Absolute best customer service and awesome cars
Name: K**** T** C***
Date: 2024-05-23 15:34:53
Rating: 1
Comment: Worst car renting experience in my life. Stay away. Double-charged, and a bait and switch for another car. Severely disappointed with this rental
Name: S** M
Date: 2024-05-22 22:06:21
Rating: 4
Comment: Exactly as car rental should be. Generally super fast, excellent (new) cars, easy drop-off, and friendly staff.*Edited to 4 stars, was charged a $10 Sixt administration fee on top of a toll charge.
Name: D V****
Date: 2024-05-19 20:00:45
Rating: 5
Comment: THIS REVIEW PERTAINS TO THE DROP OFF REPRESENTATIVE at LAX. I can’t review the entire company yet because I’m not through the final invoice process as I’ve read online this can be complicated and full of surprises. However, I did not want to let go the opportunity to compliment Erick on his friendly professional courteous behavior when I drop the car off at LAX. Thank you, Erick!
Name: W**** G*****
Date: 2024-05-19 19:02:13
Rating: 5
Comment: I had a reservation for a minivan at another agency that I had made months previously. But when I arrived they told me they didn’t have any minivans- sorry. This van was crucial for my needs and I was in a bind. I went to Sixt with no reservation and Joseph at the counter hooked me up. He even tried to find some discounts that would help take the sting out of same day rental pricing. I was so grateful that my plans weren’t ruined! The minivan was brand new and a great ride. I recommend Sixt for their friendliness and professionalism and especially a big THANK YOU to Joseph!
Name: H***** S*****
Date: 2024-05-19 03:00:14
Rating: 5
Comment: Grace was an angel today and was extremely patient finding the right car for me and my dad! Warm regards from Hannah and James from Berlin!
Name: D***** S*******
Date: 2024-05-12 17:37:21
Rating: 5
Comment: Great cars. Its nice to see that theres a rental agency that actually cares about their products. I was helped by a jolly, muscular guy named Arcadio who made my experience seamless and very very pleasurable. Gave me exactly what I needed and will make me come again!
Name: M******** S******
Date: 2024-05-11 23:42:40
Rating: 5
Comment: Sabrina greeted me with a smile and made the check in process easy. When I came back down to the desk to change something on the rental agreement, she was able to do it with no problem and was super nice about it.
Name: N**** P******* (****
Date: 2024-05-11 22:13:41
Rating: 5
Comment: I had the pleasure of being assisted by Sanjeev during my recent car rental experience at Sixt, and I must say he truly made a difference. Sanjeevs dedication to providing exceptional service was evident from the moment we arrived. He not only helped us with our check-in but also went out of his way to ensure we received upgrades to improve our overall experience. Sanjeevs friendly and professional demeanor made us feel valued as customers. I highly commend Sanjeev for his outstanding service and would like to thank him for making our rental experience memorable.
Name: H**** E*****
Date: 2024-05-10 22:47:57
Rating: 1
Comment: I had one of the worst experiences with Sixt rental cars at SFO. The service was negligent, and the staff, especially the manager named Irena, seemed indifferent to my concerns and did not value my time. Her demeanor was rude, and it felt like customer care was not a priority. If you’ve had a similar experience, please share it. Its important that potential customers are aware and can make informed decisions about whether to use this service.
Name: N****** S*******
Date: 2024-05-08 19:41:37
Rating: 5
Comment: The Brigitte - the best consultant. With such energy you can travel around the world with Sixt :)
Name: G**** F******
Date: 2024-05-07 15:30:50
Rating: 5
Comment: Sabrina is truly the best car rental desk manager I have ever worked with. She is always friendly and makes the whole process super smooth. The car options are great here. Convertibles during rainy season are the best! :) Thank You!
Name: S** Y***
Date: 2024-05-06 15:16:29
Rating: 5
Comment: The Joseph to the 2nd power! Is was great experience! Meaning Joseph at the check in kiosk was fabulous. Upgraded me! The 2nd gentlemen that gave me the keys to the rental was also named Joseph. Keep hiring great employees with name Joseph? You have a winner!
Name: J***** E*******
Date: 2024-05-05 20:05:35
Rating: 5
Comment: Overall had a great experience with them. Very generous with automatic upgrade. We initially reserved for a Camry and got upgraded to RAV4 for free. Renting from SFO to LAX.The only thing was we had an issue with we found a dent (no paint damage). We just noticed.it after we went out of the garage. I dont know what happen, but I forgot to take a video and pictures before leaving garage.Anyhow, we called the service and took pictures with date and time stamps on it. After the return, we made sure the checker is aware and we got the email asking for our explaination, and we sent everything.After 3 days, I received an email that we are not going to be charge regarding it. So thankful and appreciated it. Call center service is easily to talked to.Just a reminder for everyone, dont forget to take video/picture before you leave the garage.😄Again, kudos for the service. The car is clean when we got it, full tank. No complaints. Thank you Sixt. Till my next rent with you! More power
Name: E****** D*** C***
Date: 2024-05-05 16:32:29
Rating: 1
Comment: Rented 5 days rental, due to medical reasons, we decided to used the car for one day only. We called and canceled the rest of the rental.They allowed, but still they charged us $453 for a day of use. We called, emailed but they didn’t do anything. I will never recommend this rental car
Name: K***** U**
Date: 2024-05-01 17:42:19
Rating: 1
Comment: The car was perfect but, I left my expensive Maui Jim sunglasses case in the armrest console box and they claim they cannot find it just hours after I returned the car.Please make sure to take ALL your items or be ready to lose it to their staff!
Name: S****
Date: 2024-04-30 12:54:28
Rating: 5
Comment: Very simple process when you check in online you go out get your keys jump in your car and go. Will use SIXT again.
Name: S***** Q
Date: 2024-04-24 09:20:24
Rating: 1
Comment: Rip off! Have used Sixt before but never again! They charged us over $200 for a deep clean for a tiny bit of sand on the floor mat which would have taken 20 seconds to vacuum and would have been dealt with in their normal post rental clean.The guy checking our car over at return saw inside and said nothing. Its just gouging pure and simple
Name: N*****
Date: 2024-04-23 14:53:47
Rating: 5
Comment: Id actually just hired a simple Toyota Camry. Was given a free upgrade to a Dodge Charger. Made my vacation that bit more special. Could not recommend more for fantastic service and value.
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Name: R***** V******
Date: 2024-04-23 08:16:54
Rating: 5
Comment: Great, clean car. DID NOT SMELL LIKE CIGARETTES!, Very easy and pleasant rental experience
Name: L*** M*****
Date: 2024-04-22 03:50:54
Rating: 5
Comment: 2nd time to use this company to rent a car. Another great experience. Was given a BMW for a free upgrade. Car was great and service was quick. No problems.
Name: B**** K
Date: 2024-04-16 03:34:19
Rating: 5
Comment: I had awesome experience with Sixt. This was my first time with Sixt at San Francisco. Subhadra helped us make our pick up smother. She possesses excellent communication skills needed for this job and helped us. I will be using Sixt again. Thanks Subhadra. We really appreciate it.
Name: W******* S*********
Date: 2024-04-15 17:32:59
Rating: 5
Comment: The rating is the result of fantastic service as well as the car I rented. The rental went very smoothly, probably the smoothest so far. I can compare it because I have already rented a car in the USA several times.
Name: G***** K*****
Date: 2024-04-15 02:43:04
Rating: 5
Comment: Great experience end-to-end 👏 Used mobile checking and car was ready when I arrived. Everything went smoothly. Thanks for providing spectacular service.
Name: H**** M*******
Date: 2024-04-14 17:07:07
Rating: 5
Comment: Great folks to deal with ... Reps that understand and are willing to go beyond and solve any issues. I am always pleased to do bussines at sixt.
Name: S******* a** B****** T*******
Date: 2024-04-13 16:18:41
Rating: 5
Comment: We rented from Sixt for the very first time earlier this week in San Francisco. From the online booking to pick up and then return, we had a great first experience! Booking online was simple and straightforward. Once we got to the car rental facility (which was difficult to find from our terminal - SFOs fault.) It took less than 5 minutes to get our cat and hit the road! The vehicle itself (a VW, Toas) was ok, neither special nor bad. It drove fine and was overall comfortable. We drove it all the way up to Redwood National Park, and it handled the trip great. I unfortunately tracked a lot of debris from the forest into the flor of the car. When I went to shake out the mess, I realized there were no floor mats. I was afraid I would get a cleaning surcharge for the mess. I pointed out my mess when returning the car, and the return agent was very nice about it and said he wasnt going to note any excess mess, and it didnt look too bad to him. I was super grateful for that! It really made me like the overall experience that much better. Im glad they didnt nickel and dime me over cleaning the floor. I would definitely recommend renting from Sixt! We had a great experience.*Note to Sixt - The signage at the airport is terrible for finding out where to go for car rentals. Once we landed, there were no signs pointing out where the cat rental facility is. We had to study a couple of maps of the airport to figure it out. However, because the map still wasnt very clear, we ended up asking an employee. That employee fortunately pointed us to where we needed to go, and then we got there fine. My point in this story is that Id love to see you and the other car companies petition the airport to get signs and easy to follow directions on how to get to the car rental facility. Hopefully, they update it, and others have an easier time navigating their way around than we did.
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Name: L******** S**
Date: 2024-04-13 15:28:37
Rating: 5
Comment: Brigette did an impeccable job getting me set up for my rental. I was a bit early and she was able to find an excellent vehicle for me to rent. Great experience with Sixt!
Name: E**** B*****
Date: 2024-04-12 15:34:44
Rating: 1
Comment: We rented from a BMW convertible from SIXT to ride up the coast of California. We paid a premium for this car. The car was in fair condition, with mild imperfections on a 2 year old car with 25000 miles. The tires were out of balance and the brakes were not responsive and noisy.We returned the car, with a full tank of gas (filled within 2 miles of return)at the end of our trip and without any further inspections by the attendant, SIXT accepted the vehicle. When later received our report that there was body damage to the drivers side door. The car had obviously been moved from the check in location when the picture of said damage was taken. They also charged is for filling the gas tank, after we had just filled it.We refused to pay for said damage to the vehicle. SIXT Rental sent us an estimate of damages that included 23 different items to be repaired, totaling over 8 hours of labor.We refused to pay for this fraudulent claim and be held hostage by this extortionists!!They reported us to the credit bureaus, trying to damge our credit. I have filed disputes and await their findings. I will fight this in court if necessary but I want to warn consumers about this buisness and have reported them to the BBB also.IF YOU RENT FROM SIXT, BEWARE OF FRAUDULENT PRACTICES!! THEY ARE SCAM ARTISTS AND WILL HOLD YOUR CREDIT RATING HOSTAGE IF YOU DONT PAY!!
Name: d*****
Date: 2024-04-03 17:46:57
Rating: 5
Comment: Easy, simple, and seamless experience. We did a prepaid rental. We just had to show ID, and that was it, straight to the car from there. Thank you!!! Well rent again
Name: J**** L*
Date: 2024-04-03 03:59:55
Rating: 5
Comment: Rented for the first time with Sixt and was impressed. Firstly, their rental counter stood out from the others. It was bright and clean. There were several agents to assist. Jorge the agent who helped me was so helpful. Also, their rental pricing was affordable. I will defintely rent from them again
Name: U**** S*****
Date: 2024-03-30 02:29:46
Rating: 5
Comment: Thanks Jorge for helping to choose the ultimate rental car! Loved it! ❤️
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Name: J S****
Date: 2024-03-28 17:06:16
Rating: 5
Comment: Great staff and experience! Online it says they close at 1am but staff usually is there till 1:30am. Easy place to navigate, just follow the air train (blue line) out of your terminal and it will lead you to the car rental center.
Name: B****** C***
Date: 2024-03-25 23:42:38
Rating: 5
Comment: Great experience in renting from Sixt. Easy and fast collection and returning. Good customer services
Name: A**** H******
Date: 2024-03-25 06:19:34
Rating: 5
Comment: I was impressed with the professionalism of the Sixt agent, Sabrieen, at the Sixt San Francisco International Airport branch. She handled my request professionally and with excellent customer service. She demonstrated leadership qualities and emphasized customer care with empathy. Thank you Sabrieen!
Name: O*****
Date: 2024-03-22 18:39:37
Rating: 1
Comment: Be aware this company will not care about customers at all.Unfurtunate things can happen to anyone:My flight landed behind schedule so I showed at the Sixt counter at 1:30 am (they close at 1 am). I noticed all other rental companies had people working at their desk except for Sixt.I called customer service looking for a solution and was told there was nothing they could do and I have to come back after 6 am. I requested a full refund so I could use my money to rent a car with any of the available companies that were still operating at this time and was told since I already paid in full for my reservation a refund was not an option.I was left stranded at the airport with 2 kids, no car and no alternative options available.Came back at 11 am (during operation hours) just to be treated very rudely by the guy working at the counter, he acted as if he was doing me a favor by honoring my reservation and finding a car for me ( I was still within the 24hours of my original reservation). I was assigned a smaller car than what I selected during the booking process, and told this car is in the same category so either take it or walk away with no car and no refund (this is literally what the guy said)... And for everyone wondering, YES there were 3 cars available like the one I selected during the booking but still was assigned the smaller one (I selected a GMC SUV during the reservation process, and was given a smaller VW Crossover).I emailed customer support and just received justification about hours of operation and the cars are both in the same category.No solution available during the time I was stranded with my kids at the airport for a flight delay that wasnt my fault, and no option offered during any of my complaints, no refund or reimbursement or anything at all.I wont recommend this company, just stay away from them and go with anyone else. I can guarantee you they will at least have someone available at the counter even after hours.
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Name: A******** B*****
Date: 2024-03-21 13:51:20
Rating: 5
Comment: Everything was perfect. We rented a mustang convertible - right car in perfect condition, most beautiful color and very fast!
Name: B****
Date: 2024-03-21 07:24:15
Rating: 5
Comment: I recently rented a car from SIXT from 29th Feb to 5th March 2024, and I must say it was an outstanding experience from start to finish. Subhadsa, the front desk staff, was incredibly helpful and made the rental process seamless. I rented the 2024 new BMW X3, and it exceeded my expectations in terms of comfort and performance.What truly impressed me was the level of service provided by Subhadsa. Their professionalism and attention to detail ensured that my rental experience was smooth and hassle-free. Additionally, as a returning customer, I appreciate the consistency in service quality that SIXT consistently delivers.Overall, I highly recommend SIXT to anyone looking for a reliable car rental service, and I would like to extend my gratitude to Subhadsa for their exceptional assistance. Thank you for making my rental experience truly memorable.Thank you.
Name: R**** H
Date: 2024-03-20 15:01:21
Rating: 5
Comment: Fast service and car didnt smell like weird cleaning products. Car was actually clean. It was a pleasant experience.
Name: M******* L**
Date: 2024-03-17 06:06:21
Rating: 5
Comment: Great rental experience! Hannah got me on the road quickly, the car was clean, and Jose was friendly and efficient drop off.
Name: S****** J****
Date: 2024-03-15 18:42:49
Rating: 5
Comment: The agent Mandu was extremely helpful!!! I had a reservation but unfortunately they didnt have the cars but he was able to help me out. I was able to drive off with a bigger SUV than the mid SUV I originally reserved, at the same price. I do have a longer rental term so well see how that goes but Mandu thank you for helping me! especially after a long and late flight.
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Name: L** T****
Date: 2024-03-14 04:44:30
Rating: 5
Comment: I always have a great experience with Sixt. They have a wide selection of cars, helpful staffing and decent rates. I highly recommend them.
Name: J***** E*
Date: 2024-03-13 15:02:37
Rating: 5
Comment: My friends and I were stuck in San Fancisco due to a previous delayed flight so we decided to rent a car to drive round the area. We didnt have a reservation but chose to show up at the counter to rent a car anyway. Despite opening only at 0600, a nice lady by the name of Brigette who came to work early, helped us to start the booking process before 0600. She helped us pick a nice car and also gave good recommendations to fill our day. Excellent service on her part! Car was clean and well maintained.
Name: C****** S****
Date: 2024-03-13 14:41:38
Rating: 1
Comment: Please be aware of this rental car company. They are trying to get me to submit a $1,500 bill for towing to my insurance agency. This is not a legitimate company. I took the rental car to a mall in California’s Silicon Valley to see a movie. When I got out the car was gone and I was told it was towed. I called the tow company and SIXT rent a car immediately while I had to get sn Uber back to my hotel. The Uber driver told me the towing company was known for being unethical and the driver confirmed that I was not parked in a handicap spot. Although, both companies refused to provide any pictures and continued to say I parked in a handicap spot. Now, they are claiming I owe $1,500 for the car being towed and stored over night (one night). This is absolutely outrageous. I believe the car I drove was towed because they knew from the license plate that it was a rental car. I, also, believe both companies are working together to scam people that are traveling out of state for work or leisure. SIXT continues to harass me and states that I need to call my insurance company for payment. I told them I will not do that and I noted that I’m calling the police instead. Stay away from SIXT Rent A Car!! They don’t even deserve one star, but I can’t remove it.
Name: N****** B*******
Date: 2024-03-12 17:43:29
Rating: 5
Comment: Sixt always provides great service, great cars and all at a great price. We will only rent with Sixt, whenever possible!
Name: P**
Date: 2024-03-12 00:33:32
Rating: 5
Comment: Renting from here made my trip so much better. The service Joe provided was awesome. He was very helpful and showed me many vehicle options. Their selection of great vehicles were very affordable. I would highly recommend SIXT for anyone looking for an easy rental experience! I will definitely be using SIXT again.
Name: J****** E******
Date: 2024-03-09 01:44:19
Rating: 1
Comment: DO NOT USE THIS COMPANY - SERVICE AND CUSTOMER TREATMENT IS THE WORST I HAVE EXPERIENCED FROM ANY CAR HIRE COMPANY IN ANY JURISDICTION. Hired an expensive vehicle from SFO airport due to having two kids and wanting a safe car. Car hired smelt of Marijuana and on the second day of hire my seven year old child found a bag of Marijuana in the back of the seat of the driver side seat. Absolutely unacceptable standard of care and also disgusting and have had no response from the company or refund provided to date. PROMISED A FULL REFUND OVER EMAIL OVER TWO MONTHS AGO STILL NOTHING RECEIVED - NO CALL NO RESPONSE ABSOLUTELY TERRIBLE BEHAVIOUR AND SERVICE DO NOT USE
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Name: B***** I****
Date: 2024-03-07 19:23:51
Rating: 5
Comment: Great experience, wonderful staff ..Joe, at the counter was extremely understanding, professional, funny and make people smile when tired and/or frustrated from flights ..I wish there were more people like Joe, in any counters of SFO airport .. Thank you Joe ..
Name: R****** M*******
Date: 2024-03-06 15:54:33
Rating: 2
Comment: The dealer person was spectacularly nice (thats why my score is not 1 star), BUT the company forced me to upgrade (and pay additionally more than $200) since they didnt have the car I reserved, this practice is nuts.
Name: C**** B**
Date: 2024-03-04 08:54:51
Rating: 1
Comment: I’m a power user of Sixt Car Rental Services. Unfortunately, we received a not well-maintained car and we had an emergency and needed to go back to the airport and switch cars.
Name: D** C (*********
Date: 2024-03-03 13:37:47
Rating: 5
Comment: As a long-time Sixt customer, I recently rented a BMW X6 for a 5-day trip to Napa. Sixts competitive pricing allowed me to upgrade to this luxurious SUV, while paying the same amount I would have paid for a car at other companies.The entire rental process was smooth and hassle-free. The check-in staff was friendly and helpful. They avoided unnecessary upselling, even offering advice on local traffic patterns and confirming I wouldnt need the toll device based on my plans. The included GPS was a bonus.The return process was equally efficient. The staff member quickly inspected the car and sent me on my way with a smile. Throughout the entire rental experience, every Sixt employee I interacted with was friendly and professional.If youre looking for a car rental company with competitive prices, excellent service, and a transparent approach, I highly recommend checking out Sixt.
Name: K****** G**
Date: 2024-02-28 08:17:40
Rating: 1
Comment: Key problem, I have book for X1, and they push me X2.Driving in SF, you really need a bigger vehicle.Beware that the high cost of the rental, especially when they push you the daily insurance.
Name: M******* A****
Date: 2024-02-26 06:03:01
Rating: 5
Comment: Great staff, great car selection and overall smooth process. From pick up to drop off, the operation is quick and not complicated
Name: L A
Date: 2024-02-25 05:11:40
Rating: 5
Comment: Excellent customer service! Jorge was patient and listened to our needs and got us on the road quickly.
Name: A**** Z****
Date: 2024-02-24 06:13:39
Rating: 5
Comment: Renting from here made my California trip unforgettable! The service was top-notch, and they even upgraded my vehicle. Their selection of classy vehicles at affordable rental prices is unbeatable. Highly recommend for anyone looking for a hassle-free rental experience!
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Name: D**** S****
Date: 2024-02-23 01:42:20
Rating: 5
Comment: First time renting with Sixt was a pleasure. Tina went out of her way to accommodate my needs. Will rent with them in the future.
Name: S** P
Date: 2024-02-21 18:44:56
Rating: 1
Comment: These people are fraud and unethical! There was a dent on the car before I rented, I showed them and even took a picture. After the return they are saying I did the dent and want money from my insurance.This is very bad - looks like they are trying to prop up their income with fraud. I would not rent here and those who are working here should look for a different job, because their fraudulent business model will blow up!!!
Name: K**** B***
Date: 2024-02-21 02:52:23
Rating: 5
Comment: Easy check-in and great service. The Sandy at the airport SIXT rental was excellent, friendly and very helpful. Our vacay was to drive Hwy.1 in a convertible. We registered online for a Mini Cooper Convertible but it was not there upon our arrival. The manager upgraded us to a BMW convertible for the same price. That really meant a lot to us. I highly recommend booking with SIXT at the SF Airport!!
Name: S****
Date: 2024-02-19 18:35:29
Rating: 5
Comment: The staff were helpful and friendly. Walked me through all of my options and had me in the car I wanted and on my way in no time. I really appreciate the selection of cars that they have as well.
Name: I** M****
Date: 2024-02-18 21:58:49
Rating: 5
Comment: They were running out of smaller cars so we almost ended up in a super cute but TOO small 2 door Mini Cooper.They made it right and helped us out with a car that fit luggage for two people. It was some great customer service!
Name: k** w******
Date: 2024-02-18 21:39:06
Rating: 1
Comment: I rented a car at a special offer price in Nov to pick up at SFO in Feb and 3 days before my flight I checked the reservation. I thought it would be beneficial to update my pickup time to 1 hr later. Without any warning or notice, this triggered a cancellation of my reservation and rebooking at MORE THAN DOUBLE the price. I was so shocked and when I contacted them, was told there was nothing they could do to reinstate my original booking. ABSOLUTELY OUTRAGIOUS! Will never rent from them again.
Name: M********* W***
Date: 2024-02-17 17:37:52
Rating: 1
Comment: Very expensive and not friendly to change of plans. I rented a full size SUV this weekend through Expedia at Sixt SFO. There was a sudden change of the plan and we do not need the car anymore. The rental needs to be pre-paid and even though I explained my change of plans. They still charge $200 for cancellation. This is absolute nonsense and I would never rent from this company again. Avoid this place as much as you can.
Name: C****** G***
Date: 2024-02-10 16:46:09
Rating: 5
Comment: Customer service off the charts good... had a representative by the name of Subhadra(?) who was a breath of fresh air in todays stale nonexistence of our millennials version of customer service
Name: S**** S*****
Date: 2024-02-03 16:58:27
Rating: 5
Comment: I had rented from Sixt a few years ago and thought nothing of it. I decided to try it again based upon the cars offered and our destination. A great move on my part.I decided to rent a BMW X5 for our trip because of the luxury that car provides and the cost difference between it and an entry level car from another rental company was less than expected.When I arrived at the counter, it turned out they did not have any X5s. I was starting to get a little upset right up until the agent took a few extra minutes and found me a X6 that had just arrived back at the facility. She followed up with management to get the car checked in, serviced and turned around for my rental.I picked up the X6 and had the time of my life driving that car on the roads of northern California. It handled like a dream, fit 5 people comfortably with all their luggage, and got pretty good gas mileage.Win win win.I will rent with Sixt again, no doubt about it.
Name: J**** O***** G****** R***
Date: 2024-02-02 11:30:09
Rating: 1
Comment: 1st time as a Platinum member all around the world ( 11 years as Platinum ) i did not get a free upgrade. The agent told me free upgrade for Platinum member does not exist in Sixt SFO ...what!!!The car was fine but Sixt must improve staff training about loyalty costumers benefits.
Name: A** M****
Date: 2024-02-01 15:15:25
Rating: 5
Comment: This was by far the best experience renting a car I have ever had. It was easy from start to finish! No counter... walked straight to our vehicle! Friendly staff!! 5-Star for sure!
Name: P*** S****
Date: 2024-02-01 13:44:31
Rating: 5
Comment: Check in lady was very helpful went above and beyond and ensured we had the right vehicle for our party, she also gave us great tips about the area. Very friendly. Got the vehicle right away. Did my own inspection found 3 scratches not noted on the contract so had to go back to the pick up area to report it to do a walk around with someone so we didn’t get charged for it when we returned the vehicle. Only thing I suggest you do before you go. Also would be great to get a bit of a tutorial before you go as the vehicle was very different than we are used to and didn’t know how to put it into drive - park - reverse etc. it took a bit to figure it out.
Name: K******* H*******
Date: 2024-01-30 08:26:09
Rating: 5
Comment: The BEST rental experience Ive ever had!
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Name: L*** D* S****
Date: 2024-01-29 20:31:53
Rating: 5
Comment: Got a rental from SFO and forgot items in the center console on 1/28/24. I went back the next morning and Omar the manager, Shoshana and Carlos went above and beyond to help. They tracked down the car and my items were all returned by 11 am. This location and these people exemplified honesty and integrity. I will now be a customer for life.THANK YOU!
Name: S***** R***
Date: 2024-01-27 19:21:10
Rating: 2
Comment: Was overcharged by additional $300 on the top of $250 rent. Returned full gas tank and in clean condition, but a week later received the receipt for re-fueling and extra cleaning by rental.
Name: J**** T****
Date: 2024-01-26 23:22:33
Rating: 5
Comment: Brigette was the person who waited on me during this rental at SFO. It was a great experience. She was helpful, graceful and professional. She presented your brand very well.
Name: R***** H*****
Date: 2024-01-22 22:24:29
Rating: 5
Comment: Its so difficult to pick a rental these days. But if you can pick one thats friendly, open, honest and gives you the choice to pick your car, go with Sixt.
Name: M**** D*****
Date: 2024-01-22 07:08:23
Rating: 5
Comment: Great experience! I never rented from Sixt before. Was hesitant being I usually rent from places like hertz etc. Such a good experience I am definitely coming back. I got a great deal and the process to get in and out was so smooth.Thank you Solangel for helping me out. If you are using Sixt see if she can help you as she is the best!
Name: U****** V****
Date: 2024-01-19 19:53:41
Rating: 5
Comment: I have good experience in the past with Sixt,Also rented with Fox, Thrifty, Dollar, Budget.One thing that that separate Sixtthere cars are newer, very clean, and friendly staff, I just recently rented from Sixt at the SFO location, theres this staff his name is Joe F. who actually helped me get the bestnewest BMW X3 2024, which I enjoyed driving for 10 days. Smooth ride, with power and very clean smells brand new. Thank you Joe. F. Keep up the good work. It was a treat!
Name: K**** M********
Date: 2024-01-19 16:09:57
Rating: 5
Comment: First time renting from Sixt! Great experience. I will be back. Thanks to Joseph for getting us checked in quickly. Happy Feb 8th Birthday to Joseph!
Name: J** P********
Date: 2024-01-17 15:45:56
Rating: 1
Comment: We rented a car for a trip around Xmas time. The people at the Sixt desk were nice and fairly helpful.We drove from SF to Napa on Christmas day to find that engine lights went on soon after we left. We opened the hood to find that the coolant was completely empty and the car was likely to overheat. Nothing was open on Christmas day but we were able to find an auto store on the 26th and refill the coolant.It is really disappointing to know that Sixt doesnt do basic checks like checking fluid before renting a car.What is most disappointing is that Ive filled out their survey and provided feedback on the experience and no ever responded.I also reached out to Customer Service to tell them about the issue and the only response I got was telling me to send in the receipt for the coolant I bought since I said the least they could do is reimburse me for that.Its unfortunate that there is no real investment in customer service and they didnt even bother to follow up on their own survey. Why should anyone fill these out if no one responds?
Name: �**
Date: 2024-01-14 06:32:56
Rating: 5
Comment: First experience with Sixt and the efficient, friendly service gave me a superb experience and totally made up for the exhaustion of a late night flight. Kudos to Mr. Joseph.F. for his service. #MambaSpirit.
Name: D** C***** N***** H*****
Date: 2024-01-13 12:04:09
Rating: 5
Comment: Loved the high tech experience. And Joseph was pretty amazing! My first time renting with SIXT. I was impressed. Will certainly use them again.
Name: P****** D********
Date: 2024-01-11 06:48:23
Rating: 5
Comment: Brigette was the epitome of friendly helpful courteous customer service! She expeditiously checked me in and gave me no extra cost options that really enhanced my visit to the Bay Area
Name: G***** H*****
Date: 2024-01-07 23:03:21
Rating: 1
Comment: They give you scratched cars and will charge you for damage, I rented a x3 and I got 1000$ bill for something that i couldn’t see when I gat the car from airport.(pictures)Next week I rent another x3 in Miami and was full of scratches and the report was not mentioned any scratches or damage when I picked up the car….i had to ask them to make a report to mention all damages.
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Name: R** R**
Date: 2024-01-04 22:03:27
Rating: 5
Comment: If it helps anyone, Sixt has awesome cars that you won’t find in other rental car locations. The pickup, and drop off was excellent!!! But, the main joy was the BMW 4series we rented. It had all the bells, and whistles and ran extremely well!!! If your looking to drive something you normally wouldn’t be able too, Sixt is the only location I would recommend!!!
Name: B**** G*****
Date: 2023-12-31 16:49:48
Rating: 1
Comment: Hi guys, if you guys are renting from Sixt rental car service make sure you or a family member check the vehicle more then 3 times, I made the mistake on not checking the car i rent it that day with over 29,000 miles . So the car was not even new . An they charge me for scratch rims, damage pain in a back door and driver side door. So becareful
Name: J*** C*******
Date: 2023-12-29 15:53:11
Rating: 1
Comment: Summary:1) Deceptively sold an upgrade2) Car STANK of marijuanaFirst, the counter salesman told me that they were out of the type of car I had a reservation for and tried to sell me on an upgrade. He told me that it would only be an extra $70. Because my reservation was for 5 days for $350, I was led to believe that my rental would now be approx. $420. Imagine the sticker shock when I got the invoice for $733!Second, the car soon began to stink of weed. Not just that someone had once smoked a joint in there weeks ago, but closer to Snoop Dogg hotboxing in the car. It was as if all the weed in San Francisco had been smoked in the car. It was stomach turning and if we did not have the windows down, I would get a headache. A bag of tobacco leaves for blunt wraps was left in the car as well- indicating the level of detail (or lack thereof) of the cleaning process.I contacted Customer Service over a week ago and, aside from an immediate automated response, I have heard nothing from Sixt.Update: after hearing nothing for over two weeks, I was given a $150 credit on my next rental.I won’t be returning to Sixt based on all the above, so the future credit is useless and missed the point.
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Name: D****** S********
Date: 2023-12-22 18:24:03
Rating: 1
Comment: I rented a car from Sixt for two weeks back in August 2023. I needed a larger car than I owned to transport some items up to Oregon. I literally drove the car from San Francisco to Oregon and then parked it in a garage for the two weeks and then drove back home. I know that I was not the cause of any scratchesI received a notice from Sixt that I owed $773.61 for three scratches on the right rear bumper. There was no photo evidence just a computer generated drawing. I honestly don’t know how the damage could have been done under my watch, but regardless, when I showed the drawing to my body shop person, he said he doubted it would cost more than a couple of hundred to repair the scratches. Apparently he has had other people come by asking his opinion and that this is a money making scheme for the company.So renter beware! Make sure that you take complete photos of your car before leaving the lot. I have certainly learned my lesson —and will never rent from Sixt again
Name: s**** w**********
Date: 2023-12-22 09:52:26
Rating: 1
Comment: My flight was delayed they responds was not my problem I ask for them to work with me on safe my reservation they say no. I ask for a manager and they hang up. So please people if you can DONT work with this company. HORRIBLE SERVICE Avis is way cheaper.
Name: L*** L****** N*****
Date: 2023-12-21 15:20:45
Rating: 4
Comment: I like this rental company. But beware they require a minimum of $200 to rent the vehicle. Unfortunately it’s taking them a while to refund me my deposit…day 3…still waiting.
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Name: M****** B********
Date: 2023-12-21 14:38:09
Rating: 5
Comment: We rented using SIXT at SFO in San Francisco. They were the only brand that offered skip the line (the previous years trip, we waited in line over an hour with a different brand). What a great experience! We were out of airport so quickly. The car they offered was so great . . . now I want to purchase a BMW! I would use this brand anytime in the future!
Name: J** K**
Date: 2023-12-18 19:27:24
Rating: 4
Comment: A lot of employees to help me, make sure you know all charges ahead of time. The sound system for the radio in my Toyota was horrendous. But a great company
Name: J***
Date: 2023-12-16 09:19:19
Rating: 5
Comment: The best rental car company ever I thought it was gonna be complicated at the airport to SFO but the staff was great. We all deserve a raise. Thanks, Jamie Velez, and Tim Siewert.
Name: F**** L*********
Date: 2023-12-14 16:38:32
Rating: 5
Comment: Great customer service by Brigitta at SFO Airport. She was training another coworker and was doing a great job. There was no line to wait in and everything went smoothly! This was my first time renting there but definitely will not be the last time. They accept check cards which was awesome. Because I did not bring a credit card.
Name: O** G*****
Date: 2023-11-25 19:32:54
Rating: 5
Comment: For a trip through California I rented a BMW 4-series convertible. At SFO I got a BMW 430i convertible. Pick up and drop off went smoothly. The car had no problems, was a pleasure to drive and made my trip very enjoyable.
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Name: I** N******
Date: 2023-11-17 14:19:42
Rating: 5
Comment: No waiting in the queue because of online check in. Customer care is superb, friendly staff, the vehicle is up to expectations, cleanliness of the vehicle . All in all the work is superb
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Name: L**** L*****
Date: 2023-11-15 21:42:29
Rating: 1
Comment: I rent a car for a week and they made many fee charges after that, that is wrong. I return the car in the same condition that they gave it to me. I rent the car to use with my kid for her birthday, the car smell cigarette and they charged me smoke fee and special clean, and I don’t smoke. Inside the car they had gummies and many weed stuff and I didn’t do anything with that. They charge for the gas and I put the same gas that the car had first! Never I will recommend Sixt rental car. I had to pay almost double of the original price.
Name: L*** M
Date: 2023-11-14 14:09:18
Rating: 5
Comment: Highly recommend using Sixt at San Francisco the whole experience was easy from collecting the car and returning. We hired a bmw x5 and it was well looked after, super comfy and pretty good on fuel! Loved having the sunroof.The only downside to this vehicle is the entertainment system is a faff ie adjusting the fan speed is all on the touch screen and difficult to mess about with this whilst driving. Too many options etc.These points have nothing to do with Sixt though, they provided a well maintained car at a reasonable price and an easy system. Ive had a bad experience with previous rental car companies where there was an issue with the brakes and having to swap the car was an absolute nightmare but thankfully Sixt outshined my expectations!
Name: M
Date: 2023-11-13 21:16:33
Rating: 5
Comment: Had an BMW X6 for our honeymoon Roadtrip. The car was perfect and didn’t have a single issue during the 4,300 miles.We arrived an hour early for our reservation, but we didn’t have to wait.The return was also very easy and fast.Would definitely rent at Sixt again.
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Name: S***** L***
Date: 2023-11-09 12:30:01
Rating: 1
Comment: Charged bogus fees AFTER it was returned and told all was good. Tried reaching out several times, including to CS number, and neither the branch or the company has tried to make this right or even give a good reason. Charged after the fact with no photos, phone call etc. “free upgrade” to conveniently be hit with additional fees and couldn’t even complete the required maintenance on the vehicle upon pick up.
Name: A* M
Date: 2023-11-06 19:15:35
Rating: 5
Comment: One of the best car rental locations in the area. Sixt is by far the most superior and most luxurious rental car agency in the United States. This location is exceptionally efficient and the team is great. Shoshana was extremely helpful with my rental pick up and drop off. If you see her at this location, definitely go speak to her! Highly recommended.
Name: C******** Y***
Date: 2023-11-02 03:55:15
Rating: 5
Comment: We had a very nice experience with SIXT at SFO. Manager Shoshana helped us twice with our rental car! She is very friendly and provides very helpful advice! We could have had a terrible rental experience, but Shoshana made it right at the last minute💛💛! Definitely will be a return customer!
Name: P*** G**************
Date: 2023-10-31 10:13:19
Rating: 5
Comment: Really friendly and efficient staff. Long queue when I arrived to collect car, but they put two extra staff behind the desk so only waited 15 minutes. Collection and drop off was quick and easy and staff were very pleasant and welcoming. Car in great condition. Would definitely use them again for car rental.
Name: D**** J******
Date: 2023-10-30 20:41:22
Rating: 2
Comment: We rented a car from hear for 8 days last week. The whole experience was subpar. I would have skipped the line using the app, but it did not work and it seemed others were having a similar issue. The reception area a/c must have been broke and was hot, sticky and stinky. The line was so slow, there were maybe 5 people ahead of us and that took over 1 1/2 hours. The lady helping us was more concerned about sneaking extra costs in than actually being helpful. Our car was pretty high miles for a rental and had a fairly loud noise when driving the whole rental time. Also the price quoted was nearly double what we ended up paying. I havent dug into all the reasons why but I did notice a charge for $15 a day for adding my wife as a possible driver, she never drove the car and the receptionist never mentioned this extra charge had I known I definitely wouldnt of done it.
Name: S**** E******
Date: 2023-10-25 01:25:00
Rating: 5
Comment: We arrived in San Francisco to find nearly all rental company’s jam packed. Luckily I took a chance and reserved a car with SIXT and found only a couple people in line. Quick and friendly pick up experience (they upgraded our series BMW no charge). Had a fantastic day driving over the Golden Gate Bridge on our way to Muir Woods! Return was just as easy. No surprise charges. I’ll be back!
Name: P**** A
Date: 2023-10-23 12:13:10
Rating: 1
Comment: Counter staff will show fake niceness until there is an issue, then they are really not helpful. Really bad experience in terms of how they treat customers, out of literally one simple question.5 stars to the other members of staff that help with the cars, they were very nice and helpful, thankfully they compensate the experience for their colleagues.
Name: T**** S****
Date: 2023-10-17 01:19:53
Rating: 5
Comment: Our rental agent, Brigitte, was awesome. Got ya in and out quickly and got us a beautiful upgrade.
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Name: J** W*********
Date: 2023-10-10 00:24:48
Rating: 1
Comment: 0 ⭐️starsDo not rent your car from SIXT! I rent all my cars from National and am an executive elite member. I was dumb enough to try this rental agency.BEWARE and read others review as there seems to be a common theme after the car has been returned.I received an updated invoice for a $500 smoking fee and $250 excessive cleaning about a week after I rented the car. Imagine my surprise upon receiving this bill since I don’t smoke. I also received pictures of two empty brown bags of trash and a water bottle as the reason excessive cleaning. Nothing spilled, trashed, no bodily fluids, just three items of trash.Do not use them! Do not use them! I repeat do not use them! I learned my lesson and will never cheat on National again!
Name: S****** B****
Date: 2023-10-09 14:08:51
Rating: 5
Comment: Recently rented a van for our trip in California and was very pleased with our car rental experience with SIXT. The vehicle was in great condition and ran smoothly! Jose was also very kind and joyful. Thank you for taking good care of us during our trip, will definitely use these guys in the future!
Name: E******* V****
Date: 2023-09-29 23:50:56
Rating: 5
Comment: The office booth people are so welcoming and forthcoming with any and all questions I had. They are knowledgeable of the city, recommending picturesque places to visit upon my request were much appreciated. The vehicle rented was exceptional, what a memorable experience, thanks sixt!
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Name: S****** G****
Date: 2023-09-26 15:51:47
Rating: 1
Comment: Never ever rent a car from SIXT!! We wanted a luxury experience so we put in a request for a BMW X5, at the counter they gave us a sedan saying we don’t need much space and they’ll upgrade to a series 8 sedan for free. We picked up the car from the SFO airport after midnight, the car had so many exisiting damages front and back on both driver and passenger sides. The number plate was also bent. There was no additional damage done to the car during the duration of our rental and when we returned the car the assistant did a 360 check of the car and let us know we’re good to go. No bad feedback was shared or papers were signed upon the return. After a week we got a damage claim suggesting there was a new scratch on the front passenger fender and they claimed we also signed the damage notification when we returned the car which is absolutely false. Pretty sure the signature has been forged since we did not sign any papers upon return let alone signing the damage claim that we were not even aware of. SIXT is fradulent, never renting from them again.
Name: R**** C******
Date: 2023-09-26 07:05:28
Rating: 5
Comment: The reception agent was so kind and nice ( The Bridget), the SUV was an awesome vehicle and in a excellent condition, pick it up and return process were very easy and fast, Im always in a rush and that process worked perfect for me, this will I have to rent another car and again choose SIXT. Thank you so much Team.
Name: T** C***
Date: 2023-09-25 22:51:25
Rating: 5
Comment: When Joseph heard where I was headed to for the weekend. He decided to give me a small upgrade just becz I can enjoy my weekend better. He’s absolutely right. Amazing price amazing service amazing team.
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Name: N*** W******* E***
Date: 2023-09-24 04:40:26
Rating: 5
Comment: Long lines but, excellent customer service from Brigitte.My gas tank was not full so that was a little disappointing.There is a dent in the drivers door but, excellent car.
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Name: M
Date: 2023-09-22 20:33:43
Rating: 1
Comment: 0 ZERO STARS!!! DO NOT RENT FROM HERE! It is fraud that they charge less... We have been renting cars for over thirty years mainly from the SFO airport without any issues, except for SIXT. The first time we rented from them was in LV many years ago and upon return - they claimed that there was damage to the tire?I wanted to give them the benefit of the doubt and try them again because they had the best rate for the vehicle/date we needed. BIG MISTAKE!!! They have continued to play the same game with their customers. They will offer you a low rate, then after you return your car send you an email charging you for damaging their car. THEY DO THIS REPEATEDLY. Curiously, they have no record/photos of the entire car before they rent it to you. They only take pictures of the damages according to their customer service agent. How do I know that the wheels were even inspected before the rental? We took photos, but their game is to tell you that you damaged the wheels or tires because most people take pictures of the body and interior only. I have photos of the profiles of the car, but the wheels are from a distance and not close enough to dispute the $950 in damages they are pursuing for scratches?Also, the agent who helped us in line at the airport had assured us that the cc we showed her at the counter would be the cc used for the transaction. We checked and unsurprisingly the did not enter the correct one.Deceitful, unethical and someone please organize a class action lawsuit. The internet is full of the same complaints about this company. These situations cause stress and hardship on a lot of people and sadly the agent over the phone found my distress to be amusing as I heard her trying not to laugh, maybe to a fellow employee. It must be fun for them to hear this happening to people. We will never rent from you again!
Name: a**** k******
Date: 2023-09-22 17:55:32
Rating: 1
Comment: I had an awesome experience with Herman. He was quick very efficient and most importantly extremely friendly.However, the guy at the counter Jover is a very deceiving individual. He asked me if I wanted insurance and I told him no yet he still added it. And when I asked him why the total was off he claimed it was fees. But after I returned the car and received my invoice I saw the insurance charge. In hindsight I shouldve reviewed it better before signing. And now they do not want to give me a refund. I would be very very careful. SIXT management should look into Jover and his unethical practices.
Name: Z****** S**
Date: 2023-09-18 15:28:00
Rating: 5
Comment: The car was upgraded and was in good shape when picked up. The pick up was also fast if you done it online (skip the line). The return was even smoother made possible by a black folk, which may only take us less than 3min. He also directed us to the AirTrain to the airport!
Name: A**** E**
Date: 2023-09-15 02:58:06
Rating: 5
Comment: We went to San Francisco Airport to pick up our beauty. Joseph F. was kind enough to get us an upgrade to a BMW. However, when we went to pick up the car it had a slight odor so the Agent in pick up change us out for an SUV. SIXT is an upscale car rental and Im so happy theyre in the Bay.
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Name: M******* G*******
Date: 2023-09-13 00:58:07
Rating: 5
Comment: Excellent car and Jose M was very friendly and kind to me. I’ve rented from just about every agency at SFO. Hertz, Avis, Thrifty and Budget have put me in hour long lines, especially Thrifty. Sixt is easily the fastest, and I got a BMW at a very competitive rate.
Name: L**** C*****
Date: 2023-09-12 14:11:11
Rating: 5
Comment: Wow wow!! We are so pleased with the car options and the service. They all are so helpful and good mood. Returning our car was so easy. Marcelo was incredible friendly & helpful. So recommended!! 🤍
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Name: C****** P****
Date: 2023-09-12 03:33:54
Rating: 5
Comment: I had a great experience booking on the spot. I was looking for an electric vehicle. Shoshana helped me figure out the class I needed too book, but it was a bit over my budget. She upgraded me in order of me to book the car I wanted, which was surprising and very kind. It allowed me experience my first electric car a Volvo EX40 in mint condition.
Name: T****** J
Date: 2023-09-11 19:53:35
Rating: 5
Comment: I had a great experience with the sixth car rental. I got a super clean BMW, Solangel was the best counter service. She has a great service mind and kindness. I’ll return to rent a car with Sixt again on my next trip!
Name: J**** C****
Date: 2023-09-10 05:33:11
Rating: 1
Comment: The girl in the front desk in San Francisco excellent. Very professional and efficient. The process of renting was perfect, very quick and simply. 45 minutes after renting I was intercepted and sorrounded by 4 police cars. The car was stolen in the police database. I was arrested and my family inside the car with the hands up following police instructions. Nightmare, simply no words after 18 hours flying to SFO and 8 hours jet lag. SIXT error was validated by the police and me and my family were liberated. The car also had a technical problem. I contacted the road assistance with a very professional response. It was necessary to change in Los Angeles airport. The process of changing was a nightmare. 2 cars offered with recognised problems by staff. A third one, older, was offered as last chance to continue my holidays. We are still waiting their contact.
Name: S***** G****
Date: 2023-09-05 22:14:56
Rating: 1
Comment: At Sixt, only scammers work! Please avoid Sixt!We had booked a Chevrolet Camaro Coupe online for 14 days in San Francisco (cost: $2,272.33 USD). When we arrived at Sixt in SFO, the staff told us that this vehicle was not available and immediately offered us an upgrade to the BMW X3 for $29.99 USD per day (totaling $419.86 USD), which we had to accept. The staff member claimed that this was the best offer they could make. Furthermore, he informed us that we would need to book additional services not available from Switzerland: Road Assistance Protection for $137.81 USD, Personal Accident Coverage for $65.66 USD, and Personal Property Coverage for $42.84 USD, plus the upgrade for $419.86 USD. In total, we had to pay $730.72 USD more than originally booked online. Thus, the rental car cost us a total of $3,003.05 USD. The staff member explained that we had to return the vehicle fully fueled, or else we would be charged $12 USD per gallon, while the normal price is approximately $5-6 USD per gallon.When we returned the rental car to Sixt in Las Vegas, you can imagine the additional costs incurred. Sixt notified us that the vehicle was only filled to 6/8, and they charged us an additional $59.99 USD, even though we had previously filled the vehicle.From start to finish, we felt ripped off by Sixt. It seems to be a system with them. Please also read other comments about it. It appears that the same scheme is always applied.
Name: L*** C***
Date: 2023-09-03 01:50:15
Rating: 2
Comment: Our car was broken into and our IDs were stolen. Consequently, we contacted a nearby service, and a helpful lady assisted us by sending us to the airport to exchange the car. The staff at the airport were very kind and supportive. However, one staff member stationed at the exit gate was extremely rude. Instead of speaking to us, she just pointed at the sign that read, Show contract and driver’s license. When I explained that our IDs had been stolen, she mockingly repeated drivers license in a teasing tone. Despite my repeated attempts to inform her that our IDs were stolen, she kept sarcastically saying, driiiiiivers liiiiiicense, and I’m speaking veeeery slowly. It reached a point where I had to raise my voice, exclaiming, Theyve been stolen! She then retorted, How am I supposed to know?If she had any respect for people, regardless of whether we are Asian tourists, she would have understood our situation the first time. She eventually opened the gate and remarked, Next time, listen to people carefully. We did not deserve to be treated in such a manner, especially when we were victims of an unfortunate incident. I hope the company ensures that all their staff treat customers fairly and respectfully.
Name: M************ B******
Date: 2023-08-29 22:28:47
Rating: 5
Comment: The staff at this location was very helpful. The check-in process was extremely easy and fast. I was able to skip the line, since I did the pre/online check in and walk right to the garage to pick up our vehicle. No unexpected fees. The return process was great, even after-hours.
Name: S**** N**********
Date: 2023-08-26 18:34:39
Rating: 2
Comment: We had a good experience until we didn’t. We rented a large SUV from the SF office for our family vacation. Few hours into the trip, we realized that one of the back’s seatbelts is not working properly. We called Sixt to report it. Since we were already about to leave SF, we could not bring back the car and we agreed to bring it back to their next office available during our trip, ie Las Vegas. Also, due to the inconvenience, the office offered us a discount at check out. Long story short, we shortened the trip and brought back the car to the Los Angeles office as we felt unsafe with this issue. The manager at LA was not aware of the discount (even though my husband confirmed it over the phone) and opened a ticket for us. We are still waiting, no answer over the phone, no answer to our emails. A shame for a “luxury” company
Name: P*** F**
Date: 2023-08-20 14:21:29
Rating: 5
Comment: My car rental is experience at the San Francisco Sixt rental agency could not have been better. This was largely due to the terrific customer experience I had with Herman. He was extremely helpful, sincerely pleasant, and great to work with. In fact, I was so impressed with his positive customer experience that I am sending this note. I strongly encourage management to recognize him. I would also like to recognize the young lady that I initially rented my car from. She too was extremely helpful, lpleasant and patient.Paul Fil
Name: N*** C****
Date: 2023-08-18 14:04:19
Rating: 5
Comment: I rent a car pretty frequently. Sixt has become my top option for their selection of vehicles at a great price. Would highly recommend them.
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Name: C**** Y****
Date: 2023-08-17 18:20:36
Rating: 5
Comment: Rental process was painless, and the rental staff were very professional. Herman, in particular, the rental staff member who walked around the car to look for damages during check out, was very courteous and clearly explained the process when damage was found, and the rental contract was updated immediately to reflect the existing damage. 10/10 would recommend.
Name: M*** O*****
Date: 2023-08-13 14:26:56
Rating: 5
Comment: We always get a fun rental car. SIXT always has the best value and service for premium rentals.
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Name: A** P*****
Date: 2023-08-11 03:47:28
Rating: 5
Comment: I dont post reviews, but Im doing so because Subhadra, Herman and Tamara were all so professional, competent, efficient, relatable and super friendly, and they went above and beyond what was necessary to help. They left a strong impression that SIXT is all about customer service, and has one incredible group of agents ensuring customers get superlative treatment.Subhadra first helped my husband, when she found him a rental car, despite there not being one at the time of his reservation (an upgrade even). And she and Tamara helped me a week later, when I had to return an extended rental, as it needed service. Subhadras shift had ended and yet she still walked me out to the Airport garage, showed me where to go for help, and stayed to explain the situation with Tamara (that I had to exchange cars w/o a reservation). And despite its being super busy, Tamara offered me choices (I have asthma so hard to handle cleaning scents), and I found the perfect car with low mileage, no chemical scents and a bit of an upgrade.And Herman doing intake, worked with such positive energy, and helpful demeanor, that our interaction was fast, enjoyable and just fun. He even helped me transfer belongings to the new car.These three employees demonstrate SIXT is indeed a company that focuses on customer satisfaction and has well-trained employees, providing high-quality personal care and attention. I hope they are highly valued for being such great company representatives.
Name: V******* A*****
Date: 2023-08-03 11:50:41
Rating: 5
Comment: Made the reservation online for a series 3 bmw. Pickup was easy and fast, right by the airport. We were upgraded free of charge to a series 4 which was very nice. Driving down the coast in a brand new premium car was a blast.Drop-off was simple and fast. Would recommend and rent again from this company.
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Name: C****** G***
Date: 2023-07-30 17:00:59
Rating: 5
Comment: Great cars and service. My son left his phone in the car and Marcell drove down to the car wash area to retrieve it, taking in consideration our departure time. He went above and beyond. Car was great and pick up/drop off a breeze.
Name: H* T***
Date: 2023-07-30 15:23:26
Rating: 1
Comment: So on the day i picked up my car at Sfo airport the gas tank wasnt full. Its 7/8.So i emailed them right away with pictures that i took at the parking of Sixt in SFO car rental parking lot.and they email me back like 3 days later that saying they check everything and don’t believe me and saying that their car was full 8/8I was so mad about it and email them back more pictures to clarify.They didnt bother to reply my email.On the day i dropped off the car . I told the guy that checked my car about the situation and he said he will take note and let them know so they wont charge us.one day late my bank account was charge for $30 without saying from them. Until i emailed them and asked what money about. They reply with fuel charged.Wth with this service? dont you even check your email???? bad bad service i ever had for car rental. And bye never come back.
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Name: R***** N*
Date: 2023-07-23 03:14:48
Rating: 5
Comment: Positive experience. I was upgraded so no complain there. Herman who checked me in when i returned the car was very refreshing and he made my tired day upbeat. Had very positive energy. He seems like he really enjoys his job. He is celebrating his work anniversary today, so here’s raising a cup on your work anniversary.
Name: K**** L*********
Date: 2023-07-19 14:06:40
Rating: 5
Comment: Sixt does it better than the others. Ive rented twice so far and both times my car was clean, and beautiful. (Not so the last few times at another car rental company) The Staff speaks to you and is friendly, offers directions. The wait times are shorter too.
Name: K***** R******
Date: 2023-07-18 11:31:59
Rating: 1
Comment: We rented this vehicle class since it should have held us and our luggage. When we arrived to pick up our vehicle, that specific model was not available, and the model that was available in the same class couldn’t come close to holding our luggage. We spoke with a manager, but they had no interest in actually helping us with this issue. Their focus was on getting us out the door as quickly as possible. The person at the pickup kiosk was much more helpful and listened to what we needed to get us a vehicle that would work. Unfortunately, we had to pay a few hundred extra to be able to rent a car that would hold us and our luggage. I would not rent from this company again. I understand a specific model isn’t guaranteed, but the model offered needs to be truly comparable.
Name: R******* S*****
Date: 2023-07-15 23:03:37
Rating: 5
Comment: Rented an SUV for a work trip—the GMC Denali was immaculate and had all the bells and whistles. Herman helped check me back in at the end of the trip. He took the time to explain the rest of the process and how to navigate the rental car facility. Great customer service experience all around.
Name: C*****
Date: 2023-07-14 17:50:29
Rating: 5
Comment: My experience at Sixt has been nothing but amazing thanks to a wonderful associate named Marcelo. He really went above & beyond to support me with all my questions & needs! It is hard to find immaculate customer service these days so having him help me with returning my rental was awesome & smooth. He deserves the recognition & a round of applause for his excellent service!
Name: W******
Date: 2023-07-13 15:19:11
Rating: 5
Comment: Fantastic company. I would rent from them over and over. Very nice people, wonderful cars, and quick service. Best company for my budget and my time. I had spent 9 hours in the air and did not want to wait for a rental car. I originally reserved at Thrifty Way. Way too busy and time was of the essence so I picked them. Great experience!
Name: C C**
Date: 2023-07-09 22:54:07
Rating: 5
Comment: Love the RAV4 XLE. Pickup and dropoff very easy. Vehicle coast very well. Very efficient. A joy to ride.We were sold only what we need for our trip. No high pressure upsell.Will rent with Sixt again. Next time, maybe a luxury or performance vehicle for the Freeways!!! Joy ride.
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Name: m**** d****
Date: 2023-07-07 13:43:34
Rating: 1
Comment: Michael who helped me familiarize myself with the vehicle was AWESOME! However, the car, a BMW 330 series, was all beat up, and it was not charged. It was a hybrid with a small tank. I spent far more on fuel than I should have, stopped more than I should have, and looked extremely unprofessional for my meetings. I would appreciate some type of future credit. Again, Michael was great. But the car was not. Please make it right. I have used you before. I trust you will rectify situation. Thank you
Name: B******* S****
Date: 2023-06-30 18:18:21
Rating: 5
Comment: Checking in was a breeze with no line and the rate was reasonable. The Alamo line was ridiculous, which is how I came to discover SIXT. I didn’t have hours to wait & being able to walk up to the counter and tell them what I needed really smoothed out my hectic day. Being able to extend the rental online was really helpful and the car was brand new & super nice. Staff was friendly & helpful. I highly recommend SIXT & look forward to my next rental with them.
Name: T** C******
Date: 2023-06-26 08:35:47
Rating: 1
Comment: I dropped off the vehicle and I was informed that everything looked good and that there were no issues with the vehicle. I then receive an email about damage to the vehicle. This doesnt make any sense. The drop off period is the time when we should do an inspection and discuss any damage to the vehicle. The vehicle was not damaged while in my possession. Im now going through a damage claims process. I wont be wasting my time with Sixt in the future if they cant take the time to evaluate a vehicle and drop off and address concerns directly with customers when the vehicle is available for everyone to see.
Name: C***** W********
Date: 2023-06-23 15:20:59
Rating: 4
Comment: When I checked in online to select my vehicle they did not have the vehicle type I had reserved, and all the other options I was being offered had an up charge to the one I had reserved. So I did not choose anything and I waited until I checked in at the airport. The clerk was able to give me a vehicle that was on the same list I was offered online, without up charging me since it was not my fault they did not have the vehicle I reserved. The vehicle I ended up getting was a BMW 840i Gran Sport instead of the BMW 5 series I had reserved. I really wanted the 5 series because I am seriously considering purchasing one in the near future, and I wanted an extended test drive while on vacation with my wife to see if we liked it. Although a bit more expensive than the 5 series, it was an excellent choice because it had all of the options we are looking at in the one we want to purchase, and then some. However the vehicle had a mechanical problem where it had a pretty rough ride at highway speeds. Lots of vibrations over 40 MPH until about 80 MPH. Maybe the tires need balancing. I was driving a considerable distance form the airport and it was late, so I did not call for a replacement vehicle and just dealt with the rough ride. Unfortunately in the 840i, the rear seats did not fold down and we had a considerable amount of luggage. I ended up having to put luggage in the back seat as well as the ample trunk. This was my fault, since another option would have been the BMW X-5 SUV, which I declined because I dont like SUVs. Overall an excellent experience. And I would definitely consider again. They have premium vehicles at reasonable prices.
Name: B**** C
Date: 2023-06-12 20:21:57
Rating: 1
Comment: -Update-There is no update, is my update.Sent email to customer service as Jean asked on June 8, and still no response as of June 12. Even the customer service isnt the best here. Im pretty sure they dont have any logical explanation for charging me extra for gas.------------------It was a good experience until I saw the final invoice.I was charged with the fueling($15+tax), even when I returned the car with a full tank of gas. Also, the agent checked everything was all good when I returned the car.I filled up the gas right before returning, probably drove only 2~3 miles from the nearby gas station.Please read carefully your invoice. I feel like I got scammed...
Name: B***** T*******
Date: 2023-06-11 11:44:55
Rating: 1
Comment: The customer service for this company is just poor. No hotline, ask you to email them and they just never answer emails!Waited an hour to pickup a car and then they didn’t have what I had requested. They upgraded to an Suv but I mentioned that the mpg on the car is too low and I don’t want that. They then offered to waive the fuel fee and that I could return the vehicle with empty tank. Twice I checked with the manager that if she added that to their billing system and she said yes! Few days after return they added $123 as fuel charge to the bill!!! Awful experience and will never use this company again!
Name: J**** �****
Date: 2023-05-29 23:18:53
Rating: 5
Comment: Awesome price, customer service, and car. Got nearly brand new BMW, very clean, drove amazingly. Everyone was very friendly and pickup and dropoff locations were incredibly convenient. Will rent again!
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Name: A***** R*
Date: 2023-05-26 13:12:07
Rating: 5
Comment: This was my first Car rental (moving truck years ago not counting). It was a great experience. the cost of the BMW 330e that I got was comparable with other rental companies, but they would have had me in a much lesser car. The total value of this rental was excellent! Great first experience.
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Name: M*** S********
Date: 2023-05-25 02:13:49
Rating: 4
Comment: Sharp attentive staff! They noticed we had quite a bit of luggage and recommended another vehicle to accommodate. Spot on, effortless decision. Less then a one minute wait, plenty of staff to cover number of clients waiting. Everyone was friendly and courteous. Thanks SixT for a great ride and great service!
Name: J******* �***
Date: 2023-05-20 05:18:00
Rating: 5
Comment: Positive experience. Agent was friendly, organized and helpful. I like the process, previous car damage recorded electronically (although I had to ask for some prior damage additional recording). Car return in Seattle airport easy and fast. Way there is well marked and the personnel was nice and friendly. Car was with strong engine, tidy and in very good condition.
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Name: M***
Date: 2023-05-19 20:31:52
Rating: 5
Comment: It was our first time renting a car and we had a really pleasant experience! We rented a car from Sixt online one day prior to the rental (as it was the only option left on Expedia) and when we got there on a Wednesday afternoon, it was the only desk that barely had a line up while other car rental desks were crowded. The people at the desk were really kind and answered any questions we had. We had a free upgrade since the car we reserved was not available. We opted for insurance since San Fran is known for car break ins so we thought it would be best to stay safe. And a heads up, we had to pay a $200 deposit for security which gave us a fright for a second, but after everything was cleared up, we were on our way. The return was smooth and quick as well.
Name: M****** W****
Date: 2023-05-14 02:07:57
Rating: 5
Comment: I could not have asked for or expected a better experience at the sfo airport location, exceptional staff, vehicle selection and surprisingly low rental rates. A first and not the last use of your services, I will look for and use SixT every time I need a vehicle from now on. I was pleasantly surprised and exceedingly impressed from start to finish, your people are great, well trained, personable and professional! Loved the mustang convertible on the twisty curvy coastal California highway. Great suggestion Khalii, thanks!
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Name: J**** T**
Date: 2023-05-10 01:10:28
Rating: 1
Comment: I would give 0 stars if there is an option to do so for our experience with SIXT. Our rental car got broken into on day1 of our rental and we lost 2 luggages. We were only able to drive back to SF airport for a vehicle exchange on day2. When we took the exchange vehicle, we did not realize the car did not come with a boot cover. Hence, we headed back to SF airport AGAIN on day3 (at this point we have also crossed the toll bridge a few more times than we had expected. We did not opt for the daily toll package as we were not expecting to be crossing the bridge so many times and this would mean that we had incurred additional charges just to return back to the car rental at SF airport) to request for a car with boot cover. The staff over at the counter was not empathetic of our situation at all, and even told us the car would be broken into with or without a boot cover. Worse, we were told not all SIXT rental cars come with boot covers, and we had to check the exchanged vehicle by ourselves for boot cover. We finally found one with boot cover, however, the car’s dashboard was filthy and seemed to have chocolate stains on the rim and inside the cup holders. Since having a boot cover was our priority, we took the car anyway.On the same day, the car had a flat tyre. We were in the middle of nowhere, and we could not reach help from SIXT as it was after office hours (was about 6.30pm). The so-called 24/7 customer service is a fluke as we were not able to reach any customer care officer at all. And did I mention the rental car came with no tools, no spare tyre, no puncture tyre repair kit? We were left helpless and the only number which we managed to get through was the tow service which only advised they would tow the car and nothing else. Lucky for us, we met some really nice Americans who helped us to fix the tyre with the emergency tyre puncture kit which we had to buy ourselves from the petrol kiosk, and we managed to continue our journey.This would probably be the last time we would rent from SIXT.
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Name: J C
Date: 2023-04-24 16:05:49
Rating: 1
Comment: Be aware of your rental from this company.Our flight was delayed and we couldn’t get our car at that night. We rented our car from capital one travel, so they told us we couldn’t change our picking up location. But if we provide the flight delayed proof, they can refund us. After we provide everything to them, they regretted, they said we didn’t cancel our rental before 24 hours. It’s ridiculous, how can we know that flight will be late before 24 hours???We paid $647 for nothing. SIXT, You managed to steal $647 from us!!!
Name: C**** U*****
Date: 2023-04-23 01:39:39
Rating: 5
Comment: First time I used Sixt, chose them due to good reviews and they didn’t lie. Picking up the car the agent explained everything and was so quick and efficient. We extended our rental also easy to do on their website. The agent that accepted the car on return was so friendly made leaving a little better
Name: S***** E*******
Date: 2023-04-17 05:59:14
Rating: 5
Comment: Excellent customer service and great cars! Booked an X5 and noticed a weird sound on the highway.Replaced the car in SFO, Shoshana was very helpful and made the replacement process very smooth.Always clean, new cars with low mileage and comparable prices to other rental companies.Highly recommend!
Name: K*** P******
Date: 2023-04-12 14:34:45
Rating: 5
Comment: Great service, no line when all the other rental car services had really long ones. Got upgraded to a fun car and it really made the trip a blast. Easy pickup and drop off. No hidden fees
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Name: J**** C****
Date: 2023-03-29 20:37:27
Rating: 5
Comment: We had an outstanding experience with SixT. The price was great, service was exceptional and we were even upgraded without having to ask.
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Name: M******** W*****
Date: 2023-03-28 17:41:03
Rating: 5
Comment: I found Sixt through Expedia and found them very professional and knowledgeable. They upgraded the SUV we ordered to a BMW with no extra charge. The whole experience from signing contract, car pick up and return was seamless. Will use again and will recommend to friends.
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Name: C*** M*******
Date: 2023-02-25 16:30:05
Rating: 5
Comment: Staff were exceptionally friendly and excited about the company. They are doing it right whatever they are doing. Will have to dig into that next time I rent from them.
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Name: A***** W*******
Date: 2023-02-07 16:12:50
Rating: 5
Comment: The guys running the return areas are top notch! We had an unfortunate incident within the first 6 hours of having our car and had to exchange the car and the guys there were simply amazing! Very friendly and helpful! SIXT will have my business from here forward. I do wish they had warned me not to park at fisherman’s wharf though. I might still have my luggage and wouldn’t have to pay for 2 windows on a really great car. Still a great company with great employees! FYI, don’t park anywhere near fisherman’s wharf. Second picture is what they did to the amazing BMW we rented.
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Name: A****** B*****
Date: 2023-01-04 19:35:50
Rating: 5
Comment: I have booked a Mini Cooper, the car was new but needed to go through maintenance, for this reason I have to return the next day and replace it for another one. The process was smooth no problems on replacing the car. Car was new and in perfect condition. All employees were very friendly. Pick-up and drop off was quick and easy. Best rental experience ever!
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Name: L****** B*****
Date: 2022-11-17 16:37:37
Rating: 5
Comment: SIXT RENTAL CARBrigitte @Sfo airport, one of the best customer service agent!She had with me a positive attitudeby offering me an upgrade, she is passionate about her job!Problem-solving skills 100%Conclusion: Sixt is the best!
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Name: D**** C*****
Date: 2022-09-18 21:06:51
Rating: 2
Comment: I paid for a luxury option and chose a BMW X3 via the virtual check in option while on my flight in to SFO. Upon arriving at the counter I was told I was being upgraded, but at a cost…I declined and was instead given an Infiniti Sedan, which was not what I reserved. The car was covered with paint circles highlighting damage areas. I can understand highlighting the damage areas to take photos, but they should’ve been removed before handing off the rental to a customer, a luxury rental for that matter. The service from the employees on site was good, but the company clearly has some kinks to iron out at a process level. I will choose to pay more for a more reputable renter in the future.
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Name: L***** V** H****
Date: 2022-09-16 15:54:45
Rating: 5
Comment: Sixt was so easy and friendly to work with. We initially had a Camaro booked for rental but upon arrival at SFO we had been upgraded to a 2022 Dodge Challenger. The car was clean, fuel tank full. It was a good time driving it. Will work with Sixt again!
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Name: C******** M*****
Date: 2022-09-01 22:54:05
Rating: 5
Comment: This is the 6th or 7th time I rent from Sixt, always in Europe. This time at SFO airport. The service at the counter was exceptional. The car was awesome BMW 330I M line, for about the same price as a Toyota somewhere else...
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Name: A****** C******
Date: 2022-08-31 15:51:47
Rating: 5
Comment: First time renting from SIXT. Car was new and in perfect condition. All employees were very friendly. Pick-up and drop off was quick and easy. Best rental experience ever!
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Name: E**** M****** G*******
Date: 2022-08-23 19:26:43
Rating: 5
Comment: This was the easiest process to rent a car. It was during covid so the contact less returning process was a plus. Friendly costumer service at the front desk. Of course they try to sell u upgrades but we just simply refused. I went through Priceline bought their insurance plus whatever I already had on my personal car insurance. Overall, easy and convenient experience.
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Name: K*** C********
Date: 2022-07-30 00:06:38
Rating: 5
Comment: We arrived at 3pm. Budget had triple the line sitx had. Budget had 2 employees while Sitx had 4 working the counter. Checkin was 20 minutes. I was glad I read the reviews about budget as it was def true. I was in and out with Sitx. I got a bmw 4 series and it was basically new and spotless.
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Name: L**** C*****
Date: 2022-07-26 06:45:31
Rating: 5
Comment: This was my 1st time renting a vehicle thru Sixt. Tashas whole attitude was calming thru the chaotic ridiculous long line they had. I got up to the counter very frustrated and said My flight was shorter than the amount of time I spent in this line. She calmed me down and her attitude just put me in a better mood, she gave me a deal on an upgrade. I left the counter in a great mood after our interaction. Tasha know what exceptional customer service is. She may have single handedly stolen a loooong time Enterprise customer.Thanks Tasha!
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Name: P* Y**
Date: 2022-06-15 01:13:22
Rating: 4
Comment: The experience of renting a SIXT car was very smooth going. Rented a Camry but they gave me a BMW X3 instead. The bigger car gives a smoother drive especially on freeways and even on narrow road. However a bigger car also means my gas consumption increases. Will be good if there are more hybrids or EV alternatives. All in all I think SIXT is a good rental company.
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Name: S S
Date: 2022-03-16 12:27:33
Rating: 5
Comment: This was my 4th time renting from Sixt, first time at SFO. The entire process from pickup to drop off was friendly and efficient and the car was in great condition. It had only a bit of curb rash on the wheels and no stains or odors. As always, I got it with a full tank. Reservations on the app are easy.
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Name: K*** A*****
Date: 2020-02-07 01:33:17
Rating: 4
Comment: Good price for premium cars. Make sure you take pictures of car before leaving, as the check-in inspection at SFO was meticulous, but no review of the car with the attendant on check-out. Sixt needs to make this fair and real in terms of equal pre- and post-use inspections.
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Name: H***** C****** C****
Date: 2019-09-15 20:54:01
Rating: 1
Comment: First car I reserved was a Tacoma and it was badly damaged so they switched it to a Jeep, because its didn’t display on the printout. Photos attached....But Policies do not mirror other rental car companies... if you return a car 21 hours early (a day early but three hours after rental time) they tell you, they cannot give you credit back so you should keep the car.... make sure you thoroughly check the car before renting.Also in Vegas they are not located with every other rental car agency they make you take another shuttle - so in Vegas you’ll take two shuttles Before you get to the counter...
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Name: S****** F****
Date: 2019-08-27 16:10:24
Rating: 5
Comment: First time dealing with sixt.Rented from San Diego, drove to San Francisco.Easy service at both locations. Upgraded our v6 mustang to the gt model, great decision, car was a weapon, perfect California road trip machine. Pricing was okay. You get what you pay for.Only gripe was the car wasnt perfectly clean, inside of the Windshield was gross, very evident at night and while driving into the sun.Other then that awesome experience, will use this service again 100%!
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Name: D***** M**** (*******
Date: 2019-08-07 04:15:41
Rating: 5
Comment: So, I reserved the first car 20/25 days before arrival, the price did not change, we issued it for 10/20 minutes, we checked that it was scratched, no problem, the car is clean, everything is super! the second is to go by shuttle not for 20 minutes, as they say, and 7/10 is maximum, this is normal, and not problematic!)) thank you for the service!))) we had a great vacation and thanks to you too!) 👍🏻🙌🏻👌 🏻
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Name: F******** S********
Date: 2019-08-06 12:18:54
Rating: 5
Comment: We had the chance to get our car to visit the California and the surrounded states here at the San Francisco. We booked a Mercedes CLA but at the counter they gave us a better car a brand new Volvo S60 T6, with 272 horse power and incredibly only 500 miles...so a new vehicle. The car had full optional, from the integrated Gps on board, to the ventilated seat, rear and front sensor ( and rear camera ) and the possibility to open the rooftop glass. We cannot expect any better. From what we have seen in San Francisco they have only new cars and also some luxury vehicles. Pickup and heck out have been very quick and smooth!! Next time worldwide we will choose sixt again!
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Name: Y** M****
Date: 2019-01-09 03:13:37
Rating: 4
Comment: Pros: Great prices. Large selection from low end cars to expensive ones. Great staff. Popular place, seemed busy. Complete history of all the imperfections in their car so you wont get blamed for.Cons:- Because its a popular place to rent cars, chances of getting lucky for a free upgrade is low.- Got the yellow Camaro RS 2018 and it was full of dents, scratch all over the car which was a bit embarrassing to drive around.
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Name: G****** T****
Date: 2018-10-31 22:10:48
Rating: 1
Comment: After a long flight we arrived at SFO, picked up our luggage and proceeded to the shuttles to get to the SIXT Rent a Car. Prior to this day, I have always rented with Hertz rent a car, because of this bad experience I will continue to be faithful to Hertz regardless of the prices. (You get what you pay for)Upon arrival, the attendant began to offer us upgrades for this much and that much, I said that I just wanted the car we rented originally or any upgrade offered without additional imposed fees. Then the attended was trying to convince us that going in a basic car to the hills and mountains in Napa was not a good idea and I started to laugh because there are very little hills in Napa, after all the place is called “Napa Valley”! We had no plans on going to any of the surrounding mountains.After we passed this obstacle the attendant discovered that my driver’s license was going to expire in a few days and couldn’t rent me the car under my name. So go figure, I was able to board an airplane a few minutes before, I had my US Passport just in case, I was even able to return home showing only my “expired Driver license” a few days after, and these people were not able to give me a car just because my driver license was going to expire… take into count that it was VALID in that particular moment.So I suggested the guy to add either my girlfriend or my brother as a driver and his answer was that the rate was going to increase dramatically because he will have to cancel the existing reservation and do a new one.Of course I got upset and I told this guy how unprofessional they were and how funny his blinking little eyes were! The guy then said the following: “Your reservation has being cancelled and security has been notified”.I took a picture of the ruthless “manager on duty” and one of the guys there violently proceeded to cover my phone as you may be able to see in one of the photos attached.To make a long and sad history short, we went to Budget and it took 10 minutes to be inside a nice car on our way to Napa Valley…
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Name: D**** R*********
Date: 2018-05-24 01:49:49
Rating: 5
Comment: I LOVED Sixt! I made my reservation and paid ahead of time online, getting a very good rate on a PCAR. That class of car is a Mercedes CLA, Volvo S60, Volvo V60, or a Chrysler 300, or similar. I was hoping to get the Mercedes CLA sedan, but would have been fine with any other car. When I got to Sixt (I took the sky train to the shuttle area where a Sixt shuttle van was waiting on me--for free), there was no line! (I did take a late night flight--Im sure Sixt is busy during prime timehours).The agent, Kurt, checked me in and told me they were out of the car. I was thinking oh no, Im going to have to bump up and pay for another car, but Kurt bumped me up to a Volvo XC60 SUV for the same price! I think that the XC60 should have been a higher rate since it is an SUV, but Kurt matched my reservation price for the PCAR size. I was so impressed and thankful. The car drove well--only having 400 miles on it! I had it for 7 days and enjoyed it very much!I do understand everyones experience is different, but these negative reviews are kind of silly. Mad about paying for insurance? Deny it and use your own! Mad about the car not being available? Theyre busy and will get you another car! Mad about the $5.00 toll processing fee? Dont take a toll -- or just pay for the toll online ahead of time!Kurt explained everything to me so well that it is hard for me to accept these negative reviews as being 100% truthful.I am traveling to Atlanta in August and will most definitely use Sixt while I am there.Thanks!
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