SIXT Rent a Car
Category: Car rental agency, Van rental agency
Address: 8305 Sunset Boulevard, Unit B West Hollywood, Los Angeles, CA 90069, United States
Phone: +1 888-749-8227
Worktime:
Address: 8305 Sunset Boulevard, Unit B West Hollywood, Los Angeles, CA 90069, United States
Phone: +1 888-749-8227
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | 9 AM–3 PM |
| Sunday | 9 AM–3 PM |
Site: https://sixt.com/car-rental/usa/hollywood-ca/west-hollywood/?xaid=7497&c1=US&c2=hollywood-ca&c3=west-hollywood
Rating: 4.1
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 4.1
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Name: O**** S
Date: 2024-06-29 04:02:55
Rating: 5
Comment: I’ve been renting from Sixt for many years, easily renting from every LA location multiple times. Studio city and West Hollywood have always been the best. But WeHo has Patrick, dude is the GOAT and always goes out of his way to be helpful. SIXT is lucky to have him on their team. Thanks Patrick!
Name: H***** G***
Date: 2024-06-24 14:08:47
Rating: 5
Comment: Very friendly staff. Fast and efficient rental process. Instead of having to wait for the car to be ready, I was offered a free upgrade. Would highly recommend
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Name: M**** P********
Date: 2024-06-07 23:13:03
Rating: 5
Comment: Patrick was absolutely phenomenal so helpful, biggest smile and so eager to help!
Name: H**** C*********
Date: 2024-06-07 22:09:12
Rating: 5
Comment: Only our second experience, but just like the first, SIXT convinced us they are the best car rental agency. THis locale is terrific- especially the kind fun people taking care of us. The Juan was able to get us into a nice care for a reasonable price even though we didnt have a reservation. Great care, good peeps, nice car!! We will always choose SIXt if available. So convenient, and fairly priced!!!
Name: L***** B****
Date: 2024-06-07 21:00:04
Rating: 5
Comment: Great staff, Clear and simple explanations for rental ! Clean and good car, Nothing negative to say.
Name: I***** W*****
Date: 2024-05-17 22:25:42
Rating: 5
Comment: Sales and return agent were professional, courteous, and very helpful. Car was clean and reliable. A excellent experience overall. I would recommend them to anyone needing a rental.
Name: f**** n**********
Date: 2024-05-06 16:51:51
Rating: 1
Comment: They canceled my reservation few minutes before my pick up time. Then they told me to come back 1.5 hours. Then they said 2 hours. They were very impolite and argumentative.
Name: T***** B****
Date: 2024-04-27 03:37:50
Rating: 1
Comment: Booked a vehicle a month in advance then was told the vehicle that I had booked wasnt available so they would have something similar. When I arrived at the rental place..they didnt have no vehicles on site! What a joke!
Name: F***** �*****
Date: 2024-03-26 02:28:13
Rating: 5
Comment: Clean office, thanks to manager for help us...
Name: P**** V
Date: 2024-03-07 17:56:21
Rating: 3
Comment: First of all 5stars to staff for their good service. Thank you!I was originally giving zero stars to Sixt organization for not having cars at their rental location. The App allowed me to book SUV, but they didn’t have ANY cars at the location when I arrived.Yes! It was hard to believe, but that’s what I was faced with “We have only one minivan”.It was disappointing. I was renting from Sixt in Europe and in Hawaii. Great cars, great service and always ready to give you free upgrade. Not in LA on Sunset location. They had one minivan!BUT Im changing this to 3 stars because Sixt was good at giving me some refund. Their staff was kind and professional.Im planing to rent again in 3 weeks. Will keep you posted. Be safe!
Name: Q****** C********
Date: 2024-02-24 23:19:32
Rating: 5
Comment: During our visit to the Sixt car rental in West Hollywood, we dealt with very friendly staff. Despite an initial hiccup with our reservation not matching available vehicle options, which ranged from a gas-guzzling SUV to a too-small Mini Cooper, and finally settling on a Mustang not ideally suited for our long LA to SF drive, the experience took a positive turn. The Mustang had a lingering cigarette smell, which was a setback after the branch had closed. However, the responsive action from the branch manager the following morning, including a call and follow up texts, significantly rectified the situation. His efforts to turn around our experience were exemplary, demonstrating true customer value and earning a well-deserved 5-star rating for him and his team.
Name: Y D
Date: 2024-02-22 00:26:14
Rating: 4
Comment: Great experience, my only beef is that they don’t have a phone number for emergencies or anyway to change reservations through their website. Once I came in to pick up the car, I was able to get everything sorted though.
Name: J**** J********
Date: 2024-02-19 22:18:07
Rating: 5
Comment: I have been a loyal Sixt customer for more than 15 years, and I can say with absolute certainty that the West Hollywood location is by far the kindest, most professional branch I have ever been to. I rent from them at least once a month and never had a bad experience. Juan especially is always gratuitous and extremely helpful. 10/10.
Name: W*** J*******
Date: 2024-02-06 18:23:26
Rating: 5
Comment: Juan provided exceptional service during my recent rental experience. His professionalism, efficiency, and friendly demeanor made the process seamless. Juans attention to detail and willingness to assist with any questions or concerns truly stood out. I highly recommend Sixt Rental Car, thanks to Juans outstanding customer service.
Name: J*** F********
Date: 2024-02-01 21:08:34
Rating: 5
Comment: Thanks SIXT for the great experience. Thank you the free upgrade and the accommodating staff (Terry).
Name: P****** K********
Date: 2024-01-21 21:05:16
Rating: 5
Comment: Booked my rental car online and showed up the next day. Juan was very helpful and got us in and out of there in a few minutes. Would definitely us them again.
Name: A***** O*******
Date: 2024-01-19 23:45:29
Rating: 5
Comment: Had a great experience renting a car to go up to San Francisco! We rented for 4 days. Car was in great shape, clean, and pickup staff was awesome and very helpful on providing info on where we were going and cool stuff to check out (especially THE Juan!). Return was easy and overall price was good. First time renting from Sixt but now will consider Sixt more often!
Name: D***** P***
Date: 2024-01-15 19:12:24
Rating: 5
Comment: Very easy process, all other rentals just werent available for a same day reservation for the car i wanted but sixt worked out great and Juan helped me so much and guided me through so much with helpful information! i will definitely come again in the future
Name: M****** A********
Date: 2024-01-09 22:07:32
Rating: 5
Comment: Nate was very helpful, professional, and kind. Will use him again next time.
Name: s**** c*******
Date: 2023-12-30 11:01:26
Rating: 5
Comment: We encountered a very helpful assistant who arranged everything for us and made the whole hiring of a car in LA a hassle free experience. Very professional and definitely recommend.
Name: �**** �**
Date: 2023-12-28 23:22:56
Rating: 5
Comment: Loved the car, very easy . Nate was very helpful.Very recommended
Name: r**** a*****
Date: 2023-12-28 21:23:17
Rating: 1
Comment: This is the worst experience, I booked a car 8 months ago for our family holiday and arrived 15 minutes late to pick up the car to be told that they didn’t hold my booking and didn’t even bother to call to ask if we where on our way. We are now a family of 4 with no rental car for our driving holiday! Location took no accountability and didn’t even try help us find another car!
Name: E**** A****
Date: 2023-12-21 01:31:59
Rating: 5
Comment: We had a wonderful experience renting a car from this Sixt location and highly recommend to all. We arrived and received news that the particular vehicle we had requested was no longer available but Layton quickly helped us find an upgraded vehicle (better than the one requested) for the same price as the vehicle we initially had requested. The car was clean and performed well; customer service was fantastic. Special thank you to Layton for all of his help! I highly recommend this branch for any of your car rental needs; you will be in good hands.
Name: S***** M***
Date: 2023-12-20 01:52:34
Rating: 5
Comment: I had a great experience at Sixt / West Hollywood! Juan and Terry were very welcoming and helpful.Juan answered all questions patiently and he even saved me some money. He was truly working in favor of the customer and I will definitely come back!
Name: G**** H*****
Date: 2023-12-20 01:45:09
Rating: 5
Comment: We had such a great experience with SIXT and our in person representative Nate. He helped us get on the road right before the stressful holidays. He made our experience 10x better and we look forward to being longtime customers.
Name: F******** M***
Date: 2023-12-19 23:51:12
Rating: 5
Comment: The SIXT station in West Hollywood is a 5* experience. Customer Service is their No1 priority.Weve rented our rental cars for our vacation trips always here and with Terry and Juan youre in very good hands.This time Juan really helped us with our long-term rental. He didnt rush at all and really took his time to take care of ur needs, was super kind, explained everything and organized a really smooth car swap for us.Really great customer service! Thank you Juan!
Name: X***** F******
Date: 2023-12-18 17:00:17
Rating: 5
Comment: Very pleasant and helpful staff. Nice vehicles on offer. Great experience.
Name: J***** S****
Date: 2023-12-14 19:24:37
Rating: 5
Comment: First time using Sixt after solely using Hertz for a while. And I will be a repeat customer, I love the service and prices! I wish I could remember who helped me the first time, but he was great, and upon returning, I was helped by Layton who also made the processes easy and quick! I sometimes feel like I’m bugging people when I walk into other rental places, but the office and people at Sixt are always inviting.
Name: A** C*****
Date: 2023-12-11 17:01:01
Rating: 5
Comment: Picked up our hire car from the West Hollywood store, dayshenell was so lovely and very accommodating to us.
Name: W****** P******
Date: 2023-12-08 19:20:05
Rating: 5
Comment: Our experience at the West Hollywood branch was fantastic! Layton was incredibly helpful and made everything incredibly easy! Would absolutely go through Sixt again!
Name: S******** P******
Date: 2023-12-07 20:21:50
Rating: 5
Comment: Had a great experience renting our car from this location, no troubles at all during both pick-up and return. We initially booked a Toyota Camry because it was one of the cheaper models, but Layton from the front desk helped us out to get a free upgrade to a Mustang Convertible.The car was clean and in good condition. Would recommend this place if youre looking for a rental car in West Hollywood.Special thanks to Layton for the great service!
Name: Y****** P*******
Date: 2023-12-07 00:41:36
Rating: 5
Comment: Sixt is the best car rental company! Love the selection of cars, prices, and staff!! Nate and Daychenell in particular always makes my experience smooth and fun.
Name: J** N** J** Y*
Date: 2023-12-06 22:15:24
Rating: 5
Comment: Great place for a quick and smooth car rental to travel LA! Thank you to Layton for great service too! He really helped us with finding a great (and very cool) ride! 👍🏽
Name: M**** S*******
Date: 2023-12-05 20:33:03
Rating: 5
Comment: Fantastic experience. Thank you to Layton for all his help. Made everything so easy!
Name: K* L*
Date: 2023-12-03 14:34:54
Rating: 5
Comment: Thank you, Layton, for the best service! Easy renting and entertaining experience.
Name: T****
Date: 2023-12-02 17:11:20
Rating: 5
Comment: THE Layton was super helpful and friendly - gave us a great deal on an 8 series! Highly recommended!
Name: S****** K**
Date: 2023-11-27 19:11:08
Rating: 5
Comment: Just rented a car. Layton helped me out a lot. Really kind and professional. Highly recommend.
Name: B**** D****
Date: 2023-11-27 18:28:27
Rating: 1
Comment: This is the worst rental car company I have ever dealt with in more than 40 years of traveling extensively for business and pleasure. They have horrible customer service, wont accept feedback, and refuse to allow you to talk to a supervisor.
Name: T***** S*******
Date: 2023-11-26 17:10:19
Rating: 5
Comment: Lovely service during the holidays! Layton was the man, and helped us out and made sure we were happy with the car.
Name: J****** C*****
Date: 2023-11-26 17:02:13
Rating: 5
Comment: Got great service and a nice car. Thanks toLayton for helping us out!
Name: M****** A**
Date: 2023-11-26 08:56:52
Rating: 5
Comment: My experience at W. Hollywood branch was great. ‘The Juan’ was my agent helping me with the reservation at check in and he was quick, but so thorough w everything I needed to know and options available to me. I appreciated his genuinely helpful customer service and picking up and the car was a breeze. Many thanks Juan!
Name: F********** B****
Date: 2023-11-25 00:52:43
Rating: 5
Comment: I had some trouble with my documentation, but the I still received top service. Very happy to rent from here again and ask for the agent Layton. He provided excellent service.
Name: L****** F***************
Date: 2023-11-22 05:14:40
Rating: 5
Comment: We had a great experience with Layton at the West Hollywood location, and he was able to accommodate our last minute request. Our car was great for our time in LA. Thank you!
Name: c**** o******
Date: 2023-11-22 02:57:44
Rating: 5
Comment: Had the best experience picking up my car and will absolutely be renting from this location again.
Name: J*** H****
Date: 2023-11-19 19:07:19
Rating: 5
Comment: Very good. Daushenell was very helpful, we were satisfied. Got an upgrade as a nice holiday surprise:)
Name: I** S*****
Date: 2023-11-17 23:36:54
Rating: 5
Comment: Layton was a measure to deal with. He made our first experience with Sixt bery pleasant.
Name: A********* B*******
Date: 2023-11-16 23:04:25
Rating: 5
Comment: Best experience Ive ever had at a car rental by far. Reserved a vehicle (a normal sedan or similar) with short notice, maybe of a couple of days: after a short wait (about twenty minutes) to check drivers license and credit card, we were upgraded to a Mustang for the same price. Price was insanely low (found via Priceline, 125$ for three days) and inclusive of all insurance perks. Perhaps this was dependent on the time of the year and of the week (from Wednesday to Friday, in November), which is not very busy in terms of tourism, but still a fantastic deal.And of course, big shout out to Dayshenell for the upgrade, availability and professionalism!
Name: A***** D**
Date: 2023-11-16 16:32:00
Rating: 5
Comment: We have rented with this company a couple times this past month and everytime it’s an amazing experience. The two who have helped me the most are Juan and Nate they not only answered every annoying question I had. They helped me rent another car all in my budget. They both where supper friendly and helpful in such a stressful time. I appreciate the hospitality and would love to work with them again.
Name: C**** B***
Date: 2023-11-14 15:07:12
Rating: 5
Comment: Had a great experience with this Sixt branch on Sunset Blvd. Super easy and convenient to access and looks very chic when you enter. We were helped by Dayshenell who was very helpful and fun to interact with too :)The car was clean and in good condition. We were surprised with the simplicity of the whole process.
Name: J***** A*****
Date: 2023-11-14 00:08:37
Rating: 5
Comment: Dayshenell was an amazing help! Explained it all so clearly and gave us a spacious clean car. Great customer service and great cars. Helped our trip out a lot!
Name: S**** T*****************
Date: 2023-11-11 18:52:10
Rating: 5
Comment: Love the service and cars I get at Sixt. Layton at the West Hollywood / Sunset location is the consonant professional. Always a pleasure to see him.
Name: K*** G*****
Date: 2023-11-10 02:47:57
Rating: 5
Comment: This is my second time renting from SIXT and I will continue to come back in the future. The entire team went far and above the call of duty. Especially wanted to recognize the desk agent Layton who assisted me at check in. Layton was friendly, knowledgeable, and very courteous. He deserves to be commended on his exceptional service. Thank you so much! Looking forward to booking with SIXT again very soon.
Name: R*** K******
Date: 2023-11-09 21:04:23
Rating: 5
Comment: 5 stars for Layton. Super quick and super friendly. We just rent a car here in LA
Name: D***** S******
Date: 2023-11-08 19:28:13
Rating: 5
Comment: Layton was amazing when I came in to get my vehicle. Super fast and easy.
Name: N****** S****
Date: 2023-11-08 00:00:02
Rating: 5
Comment: I had a great experience with my rental and Dayshenell, my agent, was so so lovely. She was so welcoming, kind, and professional which really made the experience a 5-star! I also received an upgrade which was really unexpected so I left feeling grateful. Check in was quick, check out was smooth and shuttle to the airport was swift so overall it was a win! Thank you Dayshenell and Sixt - Ill be back ;)
Name: T*** O**
Date: 2023-11-03 23:00:07
Rating: 5
Comment: Dayshenell was absolutely was most amazing with a service up and beyond. She even helped to ensure car with clean as it was not ready. The Car service all the way
Name: J*** H*****
Date: 2023-11-02 21:40:48
Rating: 5
Comment: First timer with SIXT. Big fan. Easy process. Dayshenell was kind and so was the manager, Nate.
Name: F***** S****
Date: 2023-11-02 18:28:00
Rating: 5
Comment: Really friendly staff and fast service, uncomplicated. The car was awesome.
Name: T****** S******
Date: 2023-11-01 10:49:39
Rating: 5
Comment: Great experience overall.We were very friendly welcomed by Dayshenell. She explained everything to us and asked us where we are planning to go so if we need additional services or or not. She even gave us a free upgrade to a BMW X3. The process was very smooth and after a few minutes we were ready to leave with our car.
Name: F******** M****
Date: 2023-10-28 19:20:53
Rating: 1
Comment: Horrible experience! Two last-minute cancellations, terrible communication, and I had to cancel plans with my parents. I used to be a loyal customer, but this team continually disappoints.
Name: T**
Date: 2023-10-26 19:08:59
Rating: 5
Comment: Service okay. Still annoying if you want to pick up and bring back on different locations.ACC was not active on our BMW X6.Bring back tricky have to drive to the 4th floor.
Name: J*** Y***
Date: 2023-10-11 15:56:49
Rating: 5
Comment: I was a little weary reading some of the bad reviews but we had such a great experience with them! We booked a 3 series but for some reason that car wasnt returned on time. Luckily they had a 2 series and gave us a discount for the inconvenience. Pick up and drop off was fast and staff was friendly/professional - the place was upscale and felt like a hotel lobby. We had a question while renting the car, and got help from their operator no problem which was super helpful. Would def come back!
Name: G**** R**
Date: 2023-09-15 22:56:20
Rating: 5
Comment: Love the services at sixt West Hollywood I have now rented twice from this location as my truck was I the shop this month lol both pick ups was excellent when dealing with the Gentleman’s at front desk especially lence “not spelled right” he seen me dad with kid and car seat help me get a rental to fit our needs and be comfortable and on budget even was nice enough to drive the car down to street level thanks for your help. How ever upon drop off of second rental i think the lady was having a bad day not sure I parked the rental right in front even put .50 in meter now I have kid car seat backpacks and small dog i walk in to sixt lobby to leave keys for drop off Im running late I have 1 hour to get from sunset Blvd to Glendale at 3:30pm high traffic in a Uber I explain this to her all she could say was car is not returned until it’s on the 4th level. Meaning put car seat back in the car pack the kid up and dog drive up to fourth level. Anyways I calmly explained my situation and said I’m running late and need to catch my Uber left the keys on the table and said the car is right in front. You can see it gotten more Uber and love so this review is currently at four stars, because of that reason, I will update with further notice, if I get charged a second day or not…. Updated to that 5th star. Thanks for your service in this tough times.
Name: K**** H***
Date: 2023-09-10 21:04:37
Rating: 5
Comment: This review is specifically for Dayshenell. Her customer service was so refreshing. She listened to us, took the time to understand, ask questions, and help us find a solution. She was patient and all around really kind. Rental car experiences have been hit or miss for me but she definitely make this one seamless.
Name: M***** A**
Date: 2023-09-06 16:12:53
Rating: 5
Comment: Sixt rent a car saved our trip around the west coast. Thanks to Juan A. Who was super professional and caring. We are very happy with the car provided, it works perfectly well and was clean and immaculate. Juan answered to all our questions and guided us on our road trip with very useful tips.I recommend 100% Sixt rent a car based on my experience on this trip. From now on Sixt is our first choice.
Name: j**** a*********
Date: 2023-09-04 17:55:18
Rating: 5
Comment: Juan was a great with us today. He made our pickup was seamless.
Name: S**** C****
Date: 2023-08-27 16:30:26
Rating: 5
Comment: We had to wait awhile to be seen due it being busy when we walked in, but once we were supported by Dayshenell, everything went quickly. She confirmed our details efficiently, didnt make us feel pressured into any additional purchases we said we werent interested in, and was friendly and personable throughout. She showed us the car and reassured us that wed receive relevant documents electronically, which we did. All in all, an easy process and we were very satisfied with the sedan!
Name: T****** K***
Date: 2023-08-25 18:58:23
Rating: 1
Comment: DO NOT CHOOSE THIS LOCATION! I have never had such a horrible experience with a rental car company before.The staff is extremely rude and refuses to offer any help to the customer. We were 12 minutes late for the pickup, which we had reserved three months ago. The staff immediately claimed that the vehicle had already been reserved by another customer, and all other similarly priced vehicles were fully booked. They only offered a luxury car without even checking the computer. Additionally, the language used by the staff is very insulting; they said that we do not understand the email and policy in English.The company intentionally makes the policy very vague for customers, and the staff at this location show zero empathy. They will not let you go for any tiny mistake like this, so they can rob as much money from the customer as possible.
Name: L******* F*****
Date: 2023-08-20 16:23:24
Rating: 5
Comment: Juan had great customers service skills, he even gave me a complimentary car upgrade. Cant wait to rent from SIXT again. No complaints at all!
Name: J****** M********
Date: 2023-08-18 01:58:46
Rating: 1
Comment: My experience with this rental car office was deeply unsettling and unprofessional. Upon committing to a three-month rental, I was met with unexpected challenges that did not align with the type of service one might expect from a reputable rental agency.When I arrived to collect my vehicle, I was informed of a sudden and unexplained cleaning delay, asking me to return in 3 hours. While this was already inconvenient, I was taken aback when a staff member insinuated that I might have tampered with my reservation confirmation email. This baseless accusation was not only inappropriate but also cast doubts on the integrity of their operation.Even more concerning was the overt threat from the staff, suggesting they might not rent the car to me due to a perceived attitude. As a customer, its disheartening to be treated with such disrespect and suspicion. Its not the manner in which any client, especially one investing $3,000, should be approached.When I returned later, the car I had booked wasnt available. This led me to believe the initial cleaning story might not have been accurate. Throughout my interactions, the staff, including the management, displayed a distinctly unpleasant and confrontational demeanor.Future renters, please be wary. The level of service and professional conduct at this location is far from satisfactory. The manner in which I was treated, including baseless accusations and threats, is both disappointing and unacceptable.
Name: D**** D******
Date: 2023-08-16 23:25:05
Rating: 5
Comment: The best customer service from Dayshenell!!! She was friendly courteous and an all around sweet person, I will def be back to rent a car!
Name: R** L*****
Date: 2023-08-14 22:54:54
Rating: 5
Comment: Big thanks to Juan A for his stellar help last week. He helped us into an excellent vehicle, available early and was so helpful getting us on our way south. Thanks Sixt, always a pleasure dealing with you, and thanks Juan, a fine, friendly professional!
Name: K**** M******
Date: 2023-08-12 14:43:08
Rating: 5
Comment: Great location, good overall selection and excellent customer service from Terry. He was the difference maker in going through with my rental, that guy deserves a promotion. Will recommend 100%
Name: D**** B****
Date: 2023-08-10 12:06:46
Rating: 5
Comment: Look no further…rent here.I am a frequent renter and have rented from the other major companies, as well as from other Sixt branches.This is, hands down, the only location I rent from moving forward. The team is professional and friendly and makes things really easy.Ps look for Juan, as he’s the best. Don’t get me wrong…everyone else I’ve interfaced with is great. But Juan comes in with a smile and gets everything sorted quickly.
Name: R*** a********
Date: 2023-07-31 11:06:45
Rating: 5
Comment: Great location to get in and out if fast. Super staff that is there to take care if you. Have rented here before and will again.
Name: S** L***
Date: 2023-07-17 15:13:07
Rating: 1
Comment: Booked through priceline and car rental was booked at location far away from airport. Shuttle did not travel that far only to nearby sixt location near airport. Tried to switch location closd to airport and wouldnt allow us to become it was not booked at their location. Never had a problem with other car rental companies. Will never use sixt for car rental.
Name: R*** T*************
Date: 2023-07-11 23:53:32
Rating: 5
Comment: Yet another outstanding experience with Sixt and team on Sunset in LA.Picked up my car, drove out, had a sign flash up saying key battery was flat, thought ‘that’s weird’, then drove down the road and another sign flashed up ‘tires not recognised’, thought ‘hmmm, never have any issues normally’, decided to ignore it (because I’m a man… lol) and drove home, packed the car and started to leAve LA for my first stop of Vegas, signs flash up again, so I decide to go back to Sixt. The Andrew (really dislike the THE thing Sixt marketing team… it’s tacky and annoying lol) came out checked the car over and changed the key battery in the fob, just to make sure. As I was about to leave he stopped me and said ‘you have 2mins’ I said yes and he decided to swap out the original and put me into an upgraded 8series grand tourer to be on the safe side as he knew I was going to be doing a big trip.It’s these little extras and ‘give a damns’ that’s the reason I can’t fault Sixt, they can’t help how the plank before you drove the car and potentially caused issues with it they can’t control, but they give a damn enough to ensure your safety, comfort and piece of mind!Andrew was epic! The rental was great, and I didn’t over 800miles of 30th birthday road trip without a single issue!Hats off team Sixt LA!
Name: B*** Z*******
Date: 2023-07-09 14:38:40
Rating: 5
Comment: First time renting with this company and will be back. Good pricing, fantastic vehicles in great service
Name: D** Z****
Date: 2023-06-28 01:15:52
Rating: 3
Comment: They were fantastic when I had to decline their generous upgrade to a new BMW (I’m too tall ! ) and gave me a mini-van instead (at my request.). However, my impression of Sixt (my first time with them) darkened when I returned it at SJC and the agent found super small blemishes which were not previously noted on the vehicle’s record. These were ordinary wear-and-tear items. How can you drive a car 300+ miles and not have a nick from a stone? Fortunately for me I had taken photos of the vehicle taken at the time of rental, and they showed the minuscule scratch and ding. A mixed review for my first time. And they had been great on the phone weeks earlier when i had to make a timing adjustment.
Name: z*******
Date: 2023-06-22 15:14:47
Rating: 5
Comment: I was going to write a bad review for Sixt as I had some issues with tolls and reported damage but I have to admit my mind is changed, Sixt works with you and does put customer service first! Great car, great deal, great customer service, very good car rental experience.
Name: r**** j******
Date: 2023-06-19 17:54:09
Rating: 4
Comment: My main concern was with the availability of cars, which was incorrectly stated on Expedia. When I arrived at the rental shop, I was disappointed to find that they did not have the car I had reserved. Unfortunately, I had no choice but to rent a very expensive sports car instead. It would have been helpful if Sixt had better communication with Expedia to ensure accurate availability information.On a more positive note, both the drop-off and pickup processes went smoothly. The staff was friendly and accommodating, making the initial rental process hassle-free. However, I must admit that the sports car I rented seemed to be poorly maintained.
Name: M**** G****
Date: 2023-06-19 11:07:43
Rating: 1
Comment: At the time of the pick they made me pay a additional 352USD which they said the fully refundable and will be refunded with 5-7 working days from the date of return of car. Its been more then 20 days and there is no response.
Name: S****
Date: 2023-06-17 20:06:31
Rating: 5
Comment: It is very important to note that customer service and its nuance is one of the most challenging/difficult jobs on the job market. These companies are dealing with the most entitled and unreasonable travelers daily who lack the compassion to understand that we, as travelers, are no better than those who serve us in any way, shape, or form. Yet this objective truth seems to be missed in daily interaction. Having experience in Fortune 500, Fortune 100 and Fortune 50 companies has taught me many things about many things. One of the hardest things to qualify in business is customer appreciation. I have a deep respect for those who can serve the bottom line of service on a scale that warrants review and loyalty. I can say without question or concern that this location took its time to make sure that I had informed consent in all regards, all information was clear and upfront, and they even made sure to represent aspects of car rentals that I wouldve never understood if it werent for them. A review does not relay the impact that this level of customer service has had, so my action will reflect my satisfaction by returning as a customer to Sixt in any city that I travel to based on my experience at West Hollywood. The Sr. Branch Manager, Nathanael, is simply top class.
Name: L**** B*****
Date: 2023-06-16 14:48:37
Rating: 1
Comment: WARNING!!! BEWARE!!!DO NOT EVER RENT FROM SIXT!!! THIS COMPANY IS A SCAM!!!We rented a car 9 months ago, upon return, they tried to charge us for every mark or ding on the car. Luckily we had pictures from day 1 before we drove away that showed we did not do the damage.We dropped the car off and paid the rental fee. Nine months later we notice a significant drop in our credit score. Upon investigation, we found SIXT filed with a collection agency for $450 that they said we owed. SIXT never sent a bill, email, or phone call to alert us to any unpaid fees.We are now speaking with a lawyer to file a suit against them for the damages to our credit score and getting this off our record!
Name: C****** r****
Date: 2023-06-15 18:19:06
Rating: 5
Comment: Outstanding experience is an understatement of my time with the company. Walking into the store was mind blowing, thought I was at a hotel and not a rental company, even with a flight that landed so late at night. Nathaniel St. Fleur and the team made this process painless. And the quality of the vehicle left me in awe, I felt like I was purchasing a new vehicle, that’s crazy!! I want to thank everyone for everything and you have a returning client forever!!
Name: C*** P*****
Date: 2023-06-09 15:42:44
Rating: 1
Comment: I didn’t expect a vehicle to be clean as a whistle but I do expect for it not to have previous renters trash (used tissues, candy bars, popcorn, dog hairs, oily hand prints, parking tickets, ashes and who knows what else) to be left behind. The manager Nate was so arrogant and showed ZERO EMPATHY to the situation. I was very disappointed and how he talked down to me, insulting my intelligence and class. Cleanness is very important . I had this issue twice at that location . It’s not me, if I’m showing pictures and videos at the time of pick up . It’s the washing team. It takes time to DETAIL a car and unfortunately since they’re being rented to customers daily they have to be fully sanitized to perfection. Rush Jobs don’t pass. This Sixt location failed to hold up Sixt brand standards in my opinion. Im disappointed in the quality of service . I had to go get the car detailed before I could enjoy being in the nasty mobile !
Name: K*** K******
Date: 2023-06-08 23:43:30
Rating: 5
Comment: Great car selection, great staff. Car was clean when I got it and the return was a breeze. Honestly, Sixt is probably the only rental company that has an average of 4 stars across most of their locations and its obvious why.
Name: S***** J***
Date: 2023-06-06 17:18:36
Rating: 5
Comment: Sixt West Hollywood was really amazing to us. Great customer service and professionalism! Nate and his team were really nice to us and took care of us well. We were serviced in minutes and got the rental that we wanted! The car was very clean! Our expectation was exceeded! I will definitely be back to rent a car from them again! 10/10000
Name: B****** V******
Date: 2023-06-06 00:33:02
Rating: 5
Comment: We picked up our rental at LAX but had to switch out our car at the West Hollywood location. Nate was very helpful in exchanging our vehicle and even gave us an upgrade. The car selection at Sixt is great, you will definitely find something you like. The location was easy to find and clean, and the staff is friendly and knowledge. No complaints.
Name: K**** S**********
Date: 2023-06-04 18:38:52
Rating: 5
Comment: Amazing Services for our trip to LA, Felt completely satisfied by Nathaneals services. They were nice and smooth. Very taskful and easy
Name: C****** W******* I***
Date: 2023-05-27 17:04:41
Rating: 1
Comment: Vehicle had a cigarette odor which I thought would dissipate, but even after a week of renting the car could smell it every time I entered; back windshield was dirty. The service upon pickup was good; however, the prior reservation pickup I had was awful so hit and miss with this branch.
Name: M H***
Date: 2023-05-18 23:42:44
Rating: 5
Comment: Riding around California in a convertible will lift your spirits more than Zoloft. Everyone at the location was really helpful, rates reasonable and the car was clean.
Name: S***** D******
Date: 2023-04-26 17:28:54
Rating: 5
Comment: Had a wonderful experience with Sixt in West Hollywood! I initially spoke to the manager Nate over the phone and he was really helpful.In store, Terry helped me and he was great. Very kind and professional, and he had me ready to go in about 20 minutes!
Name: P***** C****
Date: 2023-04-23 16:05:13
Rating: 5
Comment: “The One” at Sixt on Sunset Blvd made this the best rental I’ve had in 50 years of cars…highly recommended!!!
Name: D**** R*****
Date: 2023-04-19 19:50:22
Rating: 5
Comment: Excellent service. Quick and without any issues. Friendly staff including Terry and Nate. Will use again for sure!
Name: R*** M*******
Date: 2023-04-13 00:35:48
Rating: 5
Comment: I have to say I wasn’t sure what to expect when I went to rent at Sixt, but I found a great deal online and decided to give it a shot a few months ago. I’ve been back a half dozen times since then! A big reason for that is Juan in the West Hollywood location- I mistakenly got my dates wrong on a pre-pay rental, on a busy Friday no less. Juan went above and beyond and helped me get through the situation, credit my payment to the right date, and offered me an upgrade when my chosen category wasn’t available. Sure the vehicle was very nice, but the service here at this location from Juan and the rest of the team is unparalleled. I recommend you consider this location for any of your premium rental needs!
Name: J***** R*******
Date: 2023-04-11 15:44:16
Rating: 2
Comment: Once an agent was ready to assist me, I spent fifteen minutes at the counter while the agent typed and communicated with his coworker about which car to give me. It was as if I didnt have a prepaid reservation. When asked about insurance, I explained I had purchased supplemental insurance through Orbitz. The agent explained that SIXT does not recommend third-party insurance and asked me to call Orbitz for a refund, so I can purchase insurance through SIXT. I found this to be a very unsavory sales tactic. Lastly, while the exterior of the car was clean, the interior was filthy. There was food (chips, pistachio shells, etc.) throughout the interior in cupholders and storage compartments. I ended up taking the vehicle to a car wash to have the interior vacuumed.
Name: M J
Date: 2023-04-10 18:15:49
Rating: 5
Comment: The Juan is the most incredible sales assistant!! So helpful so kind and truly cares about he’s customers. He went above and beyond for my brother and I!!We love you Juan ⭐️⭐️⭐️⭐️⭐️⭐️
Name: C***** J******
Date: 2023-04-07 02:09:17
Rating: 5
Comment: Great experience. We were not able to have a car at the airport because we didn’t have a credit card (only a debit). After some simple checks, Sixt rented us a nice car. Juan, the agent, was a great help and great professionalism. He offered options in the car and flexibility. Big thx he saved our Californian road trip!
Name: c****** s****
Date: 2023-02-26 17:05:10
Rating: 5
Comment: I had a wonderful experience with Sixt.I specifically chose Sixt over other car rental services because I’ve heard glowing reviews, and my expectations were exceeded throughout the entire process. The online selection process before arriving at the branch was straightforward, and vehicles were well-priced. When we arrived at the West Hollywood location, the staff were knowledgeable and helpful and made us feel like valued customers from the moment we walked in. The type of car we reserved wasn’t available, so they upgraded us free of charge, and the car we rented was in perfect condition. When we dropped the car off at LAX, the staff were attentive and efficient, and we returned our car within minutes.Additionally, they took us on a private shuttle to our terminal immediately without waiting for it to fill up, as most other companies would. Overall, I had a great experience with Sixt. I will be renting from Sixt going forward and recommending them to everyone needing a car rental. Thank you to the West Hollywood staff!
Name: F*******
Date: 2023-02-19 22:56:18
Rating: 1
Comment: A nightmare of a rental car company. If you dont fall for their upgrade offers, they will find a pretext to renege on a valid reservation. After fifteen minutes of paperwork (and after I decided I didnt want to pay $1,200 MORE for a loyalty discount), Sixt suddenly decided that my bank-issued credit card was no good because it lists my middle name – which is also on my license! (To get a sense of their service, note how all of their feedback consists of delegating responsibility.)
Name: J*** Y******
Date: 2023-02-15 00:59:53
Rating: 5
Comment: We just returned our car here from somewhere else.The employee was very friendly. It was easy to find were to return the car. It’s in the 4th floor.
Name: Z* S****
Date: 2023-02-13 04:37:56
Rating: 5
Comment: Juan A. and Layton were Amazing help! It was my first time renting a car and Juan made sure to pick out and reserve the perfect car I needed. When I came in the very next day to pick it up Layton was there to help me get all set up! He was extremely detailed with the whole process and let me know everything I needed to know before renting the vehicle. It was very nice to have them both go over the entire process of renting a car with me very articulately and taking there time with me.THANK YOU!🙏🏼🙏🏼
Name: r***** h***
Date: 2023-02-05 20:40:05
Rating: 5
Comment: Juan A. Was spectacular! He went above and beyond and really did everything you could to meet our needs with this rental. Our situation was a little more complicated, but I did not stop him from being courteous and patient and kind. He listens to what our situation was, and not only accommodated us, but came in at a lower price than we leaving a review for were expecting. We were getting quite discouraged after reading all the reviews and first-hand experience ourselves with several rental car agencies in LA. It was a godsend for us to come across Juan and this location. I highly recommend this company, and this agent in particular.
Name: X Y
Date: 2023-01-05 09:38:01
Rating: 1
Comment: BEWARE! AVOID! I was penalised for getting a good deal via a third party and refused the car claiming they couldn’t verify my passport! I have a U.K. passport and have travelled extensively to over 30 countries with no issues yet this company claimed they could not verify my passport! Are you ICE/USA immigration? These people should be avoided at ALL cost. An oh, quit flagging honest negative reviews! These are REAL experiences!
Name: L*** (*******
Date: 2023-01-04 14:24:59
Rating: 5
Comment: The service was great and all staff had been nothing but friendly. All our questions got answered and the car was given to us in a good state.
Name: D****** H*****
Date: 2022-12-31 21:10:06
Rating: 5
Comment: This new sixt location is beyond my expectation. Terry is the best customer service agent I have dealt with all 2022. I was given the best treatment here and will be my go to every time. I was in & out quicker than a visit to the gas station. The options of the newest vehicles blew my mind. Myself and my daughter will continue to only deal with Sixt and this location only every month we visit LA. Keep up the great work. Big difference from other rental car companies. This location deserves 6 stars.
Name: E**** H*****
Date: 2022-12-30 02:42:00
Rating: 5
Comment: Best sixt location. Fantastic customer service. Best overall team here, from management to the customer service team members. Always the best options of luxury and top tier vehicles. 100000% recommend.
Name: C******** O**********
Date: 2022-12-19 15:40:03
Rating: 5
Comment: Amazing service! I reserved online, and when I went to pick it up I was greater by Layton, who was very helpful and friendly. He made sure we are completely satisfied with our rental. Excellent customer service! Also very reasonable price!
Name: c******** n*****
Date: 2022-11-13 20:01:48
Rating: 1
Comment: Disappointing customer experience. I am a SixtPlus subscriber and have been trying for weeks to change the date for my paused subscription. Customer support staff on the hotline are misinformed, systems don’t seem to work together and folks also are often really rude. Now, I was told to go the branch as I am finally physically present in LA. There they also stated they were not able to help me (also they did not try at all) and deferred back to the hotline or to write an email (where last time I did that it took them 1.5 weeks to get back to me)… Thank you very much - “sixt going for the best?”- not really - it’s just poor performance…
Name: G**** F**********
Date: 2022-11-08 05:21:20
Rating: 1
Comment: We flew from Australia, and were l an hour late to pick up the car and they gave our car away and left us with nothing. Our only option was forcing us to upgrade and spend another $600 for the only other similar car they had. The checkin person did nothing to help us and this is the second time the checkin process with Sixt is terrible. I made a reservation weeks ago from another country relying on their service and then was forced to cancel our reservation. They probably tried to rent out our car for more money to another customer with no problem negatively affecting us. I’ll never use Sixt again. Terrible service, shady business practices, and no communication.I also contacted Sixt via the customer service number and email they auto-responded with below - and again were absolutely unhelpful. Their goal is definitely not about creating a terrific experience and I definitely will never choose Sixt again.
Name: E*** N*****
Date: 2022-10-26 08:20:46
Rating: 5
Comment: Great service and efficiency .Very nice person taking care of my rental.The car was in perfect shape and I even got the car I asked for (almost never happens with other car rental companies!).Highly recommended !
Name: A*** K*********
Date: 2022-10-22 02:45:52
Rating: 5
Comment: My car is in the bodyshop and I had to rent a car for a a few days. I had a great experience with Sixt. Starting with their convenient location in WeHo, no lines, smooth paperwork process, friendly and professional agent helping me and a good basically new car option they offered. Thank you for your service!
Name: P**** M*******
Date: 2022-10-19 02:11:25
Rating: 5
Comment: Very impressed with the service at Sixt West Hollywood. No waiting time to pick up my car, very attentive and friendly check-in and clear explanations of the cover and terms. I definitely recommend Sixt again over other car hire companies (Ive used pretty much all of them) and will use them again.
Name: J*** F******
Date: 2022-10-14 21:42:32
Rating: 5
Comment: The car was very well maintained, and drove very well. I would advise choosing to fill up yourself on return, dont opt to return with empty tank. I lost out doing this.Double check info if given by call centre operators as they dont seem as well trained as the employees at the branches. Its a bit frustrating that you cant speak to a branch directly. Pickup and drop off was very smooth and staff very proficient there.
Name: B*** G*****
Date: 2022-10-13 15:04:07
Rating: 5
Comment: They took great car of me from the moment I made the reservation until I returned the car. They gave me exactly what I wanted and more.
Name: m**** c****
Date: 2022-09-14 18:17:56
Rating: 5
Comment: Different rental experience than airports. If you prepay, they will add an additional $500 deposit, whereas its normally $200 through the app. Also, its not a quick in and out like at airports. Expect to have about 30 to 45 min of time in the office before you get out with the rental.Same great cars at a great price though.
Name: L**** N****
Date: 2022-09-07 19:27:13
Rating: 5
Comment: Very satisfied with the car clean and in excellent condition. Friendly staff especially Leyton and Nathaniel both professional in assisting their customer.Highly recommended.
Name: A****** D******
Date: 2022-07-29 04:56:45
Rating: 5
Comment: This was my first time renting a car from SIXT. The overall experience was outstanding and the staff ( Jocelyne) at the West Hollywood branch made the entire process extremely smooth and quick. I would definitely recommend SIXT and particularly the West Hollywood branch.
Name: Y**
Date: 2022-07-15 18:45:10
Rating: 3
Comment: The car I rented from another Sixt location broke down so I was told by customer service to go to any location and get a replacement. However when I got there they told me they can’t replace my car until the original car arrives (which was going to take 2 hours according to customer service) I had plans to go to Disney and had to reschedule because of this. Staff was helpful, the company policies and communication was the blame.
Name: S******* N*******
Date: 2022-07-05 21:47:14
Rating: 1
Comment: Rented a car during my trip to LA for a few days. Already had the reservation and confirmation, this tall African American guy who was working there was completely useless and incredibly unhelpful. They gave the car I rented away and tried to upsell me a bmw for a higher cost than the car I originally rented. He said it was because they had already given the car I rented away since my pick up time was at 9am and they only hold it for an hour. How does that make sense? If you rent a car and arrive later in the day, how does one company just give a car away once it’s already confirmed. Second of all, he was incredibly illiterate and had no idea where my passport and drivers license was from and was telling me my drivers license needed to match my passport, it does, LOL. Lastly, he wanted to see an itinerary of my trip back, which is insanely incorrect and have never dealt with a car company asking for my private itinerary of my travels. I usually rent from Sixt, but rented from a different location and had zero issues in the past. I don’t know why this guy even has a job here or in general. Unreliable location!!!! Make the extra drive and rent elsewhere! Other reviewers are right by saying this place is shady.
Name: N******* C******
Date: 2022-06-16 04:23:40
Rating: 1
Comment: This place is shady. I returned a car I rented for a weekend with no damage and they checked it and said all was fine. Several days later I get a claim about damage that wasn’t on the car when I returned it. Since they gave the all clear when I returned it, I didn’t bother to take a photo or video at the time, but the photo of the damage definitely wasn’t there when I returned it. Don’t make the same mistake and rent elsewhere.
Name: C****** S***
Date: 2022-05-30 04:52:30
Rating: 5
Comment: In and out. Super easy to pick up my rental. Same when I returned it. Very friendly and knowledgeable staff. Sixt WeHo is my new fav place to rent a car!
Name: i** H
Date: 2022-03-25 15:02:42
Rating: 5
Comment: One of the better Sixt locations. Friendly staff(Terry). Nice fleet of vehicles. Lovely, pristine BMW 330 for our trip to Malibu.
Name: D** M*****
Date: 2022-01-04 16:46:02
Rating: 1
Comment: When I booked my rental the picture showed a four-door sedan. When I got there the day of, they tried to give me a two-door convertible. It was late December and there were 3 of us… They said the only option if I didnt want that was to pay up for an SUV. Bait and switch
Name: j*** p***
Date: 2021-12-27 20:27:45
Rating: 1
Comment: No options, too strict on their policy, if you don’t have a credit card under your name, don’t make a reservation. Even if the driver is your spouse and the credit card is under your spouse’s name or even you share an account, they won’t allow it. They left us seeking a car under a very cold weather with our elder parents. Front desk is not helpful. He doesn’t make suggestions.
Name: O**
Date: 2021-12-16 20:02:24
Rating: 5
Comment: Rented a beautiful White Mercedes GLA 250 for 10 days in total, great service at pick up and drop off. Car was squeaky clean as expected. Super professional, accommodating and friendly staff which always makes your experience that bit more pleasant,
Name: R*****
Date: 2021-07-19 19:51:52
Rating: 5
Comment: Great rental car company with quality vehicles. We rented from W. Hollywood location & it was a good experience. The gentleman that helped me (I forgot his name but I think it was Chris) was very helpful with both my reservation and adjusting my reservation as I purchased an upgraded vehicle and changed the drop off location. I highly recommend Sixt Rent A Car.
Name: L**** B******
Date: 2021-07-18 13:22:25
Rating: 1
Comment: I rented a car from this location and when I got there the vehicle was not available so they charged me for an upgrade, they also charged me to clean the inside of the car saying I smoked in it of which I didnt. The car smelled musty when I picked it up, I filed a complaint with the company and they still have not resolved it, a 1 day rental cost me 535.00 from this company never again will I rent from them, make sure you have the agent go around inside and outside your vehicle before you take it or you will be charged fees that are ridiculous.
Name: J**** G*****
Date: 2021-06-08 02:05:13
Rating: 5
Comment: I needed a car for work, and these guys were very accommodating and friendly. Shek is the best. This review is being written months after the fact and its cause their excellent service and friendliness has stuck with me. Also I wish my car was half as nice as the one I rented here for a day.
Name: M****** S
Date: 2021-05-22 14:04:24
Rating: 1
Comment: I booked a reservation in January 2021 for June 2021. I was picking up at Studio City and dropping off at another location. Since booking, Studio City location closed. I was forced to re-book at West Hollywood and was told my original rate would not be honored. My new rate was more than double what I was quoted at Studio City. I went back and forth via email with representative from SIXT and nothing was resolved. It was very difficult to get anyone on the phone. Everytime I called, I would get disconnected or told that they could not honor my original rate. It was not my fault that their location closed. Any reputable company would have honored my original rate. I have since cancelled my reservation after a month of trying to make contact with SIXT corporate managers. I was able to get a much more reasonable rate with a competator. I am very disappointed with this company.
Name: l**** k*****
Date: 2021-04-16 05:50:59
Rating: 5
Comment: My sister and I had to take a last minute trip to LA that we had nothing planned. Upon arriving to LA we were able to reserve a car at this location thru the app an hour before pickup, which was super convenient. This was one of the few car rentals in the area of our hotel. Layton was a joy to work with, he gave us an amazing deal on a Range Rover HSE and was super personable and friendly! He was quick, efficient and thorough throughout the pickup process, he made our last minute trip to LA a lot easier. Would highly recommend visiting Layton at Sixt in West Hollywood if you’re visiting LA!
Name: T***** L*
Date: 2021-04-05 19:59:30
Rating: 1
Comment: If your policy differs from what’s on your website, then maybe you should have a direct line that people can call. I tried to get ahold of them days before the resvervation to confirm policy, Second time in a row Sixt has stranded me on a trip. Hard pass on them, they never have the car you booked anyways.
Name: A**** M*******
Date: 2021-03-31 21:33:21
Rating: 5
Comment: Dustin made sure I had the best car/experience. This will be my go to branch for any car rental in LA. And the branch manager was also very supportive. Thank you :)
Name: C****** W
Date: 2021-02-27 21:46:39
Rating: 5
Comment: Great experience with this rental agency I hadnt really heard of before. Best price that I found for the area and accurate listings, which seemed to be a problem with other rental agencies around here. Great car and super smooth rental experience and drop off at the airport. Had to share to reward my great experience here when I was pretty stressed about finding a rental.
Name: L***** B*******
Date: 2021-02-20 02:57:01
Rating: 5
Comment: Arrived about 15 min. early. I was greeted warmly by SIXT representatives Dustin and Dean. Great conversation ensued while I was being serviced. Dustin took the time to thoroughly explain all of my options and immediately address my one concern. Dean went the extra mile and gave the car a thorough wipe down before I left. Thiss is the level of customer service that you expect when you patronize local businesses. Very satisfied and will return . Thanks Guys
Name: D****** C***********
Date: 2021-01-07 16:01:58
Rating: 3
Comment: They are mostly nice in this agency but they are not very keen on upgrading you even if you pay regular monthly price for several months. To be fair they upgraded me once but it was mostly because I had to return the car they gave me as it was really filthy. Also, the last 2 times I returned the car they tried to pin damage on me (I am still dealing with the 2nd claim) that I never ever did as I am very cautious. So be very careful when renting with Sixt.
Name: S** Z
Date: 2020-11-20 21:02:46
Rating: 3
Comment: Im typically a long term renter and rented for the first time with sixt from March - Nov. 2020 in The greater Los Angeles area. I had a jeep i was very happy with. Unfortunately when I asked to purchase it, the local branch was unable to help and referred me to sales phone number.The sales department was not interested or knowledgeable on how to sell me the vehicle. Didnt offer solutions. I asked the phone rep for the Germany HQ info and the rep didnt know it. I got the feeling they didnt care to try to sell or at the least extend my current long term rental with a comparable rate considering I want to extend for all of 2021 and eventually buy it from them. No knowledgeable person available to make this transaction happen.I had my contract update 2 x during my 2020 rental. Both times they took zero consideration to try and keep me as a customer in a fair rate. My rate double 2 x during this time period! It went from 400 (start of covid) a month to ending at 1400 a month (oct). So much for customer retention.Furthermore, there is a bad disconnection from their Germany HQ with there local reps at the stores and on the phone.I would have kept renting from them but why bother? They dont really care to keep you renting. At least that is the impression I got.I guess its back to hertz for me. Such a shame. Lost a loyal customer who rents a lot for business and pleasure.
Name: S**** J******
Date: 2020-10-18 19:48:56
Rating: 5
Comment: Had a great experience here! Recently rented a car to get out of town for a few days and the national online site was easy to use and Sixt offers a nice selection of cars. When I arrived the day of my rental, the staff was very helpful and helped me with an upgrade for a very reasonable cost. Upon returning a few days later, car return was quick, staff was again very helpful, and was on my way home in a matter of minutes.Worth noting, this particular branch in West Hollywood is currently inhabiting a very small lot, so it can be a bit hectic and hard to get in and out of if you arrive in another car and multiple rentals are happening simultaneously. That said, I was told they are expanding to the space under construction next door and that should help with their space and inventory management a lot!
Name: J**** C*********
Date: 2020-09-14 14:53:40
Rating: 1
Comment: The worst customer service ever! Never have cars in stock, though will tell you they do on the phone. Impossible to speak to corporate. Turned in the car early and was double charged. So disorganized. They will even rent you a car with oil light on and tell you to you can just put oil in it. Not my responsibility.
Name: R*** U*****
Date: 2020-08-31 14:19:40
Rating: 1
Comment: I will never rent from this company again! I prepaid for a rental to pick up a car at DFW as I was traveling from LAX to visit family on August 4th. On July 20th the country went into a second lock down and the word was not to travel unless you had to. Also many states had mandatory quarantine and businesses were closed. I made the right decision to cancel my trip on July 26th. I cancel my flight in American Airlines and was given a refund. I canceled my car rental through my app and was still charged since I had prepaid the rental. I called my credit company American Express and disputed the charges. Sixt sent me an emails requesting I still pay for the rental. I emailed them back explaining the situation why I canceled. In the meantime I prepaid for a local rental but when I showed up at the counter I was not able to rent because accounting apparently had blocked me from renting however I had prepaid this rental two weeks earlier an had gotten emails asking if I wanted to ad extras to my rental. Not was did I receive an email about not being able to rent. I manager apologized and said they would refund this rental however that did not happen a charge still showed up on my statement and I have disputed those charges as well. I’m sure another email will soon arrive requesting payment for a service I never got.
Name: S***** B*****
Date: 2020-08-25 00:33:30
Rating: 1
Comment: This was my third rental through Sixt. The reason it was my third consecutive rental was that the prices are good and I never had a problem with them. Until this third time. I had paid at least one month in advance and indicated I wanted a Mercedes class vehicle - or similar. I understand or similar. The first time I rented, I also said I wanted a Mercedes (which they did not have when I went to pick up) and they instead gave me a Land Rover. THAT is or similar.When I picked this vehicle up it was not a Mercedes SUV - or similar. It was a Cadillac SUV. I am NOT the only one who thinks a Cadillac is NOT in the same category as a Mercedes. The attendant stated that We rarely have a Mercedes available. We classify the Cadillac as in the same category as Mercedes. With nothing else available, according to the attendant, and my vacation ticking away, I took the Cadillac.The vehicle had not been cleaned. Specifically, the passenger seat had debris in the seams; there were white dusty marks on the glove box; the touch screen had fingerprints all over it (especially disturbing during Covid 19) and the exterior had black specs on it which the attendant said not to worry about, that this had already been noted as damage to the vehicle. These black specs subsequently washed off!!When I returned the car, I told the very same attendant how dirty the vehicle was when I picked it up and my concern about it not having been properly cleaned which surely meant it had not been sanitized against the corona virus. The attendant told me that they sprayed the vehicles with a sanitizer; and then he assured me he would speak to whomever cleans vehicles upon return.Oh, come on, Sixt!! You just told me the procedure is to spray a vehicle with sanitizer BEFORE (or IN LIEU OF) cleaning it???I would think that with business probably just beginning to pick up for you, that you would make certain every customer is a happy customer. The attendant should have offered me options when I stated that I was not pleased with the Cadillac SUV. AND YOU SHOULD HAVE MADE CERTAIN THE VEHICLE WAS PROPERLY SANITIZED.No excuse for this.EDIT ADD ON 2 DAYS LATER -My friend left his phone in the vehicle and didnt realize it until after we had returned the car. He drove back to the drop off location and was told that the cleaning people hadnt found his phone and the vehicle was already rented and gone. He kept calling the phone periodically and later that day the current renter answered and affirmed hed found the phone under the seat. Another great cleaning job, Sixt.
Name: C**** C*****
Date: 2020-07-31 14:17:48
Rating: 3
Comment: You know, this rental joint is pretty good. Its hard to articulate why I dont give them more stars.There is just a general sense of malaise, which I feel I share with the employees of this place. And I am not criticising them.Ive written many reviews and I try to be specific. In this case, its difficult.My best guess is that there is some trickle down problem that derives from a corporate mismanagement issue.I like renting nice cars, and this company advertises this is their specialty. However, they just seem to never actually have them. And there seems to be no interest to accommodate the needs of their customers.Maybe this is the issue. Its false advertising maybe. They seem to present themselves as a premium service, but they just arent.I wouldnt feel this way at Enterprise or Budget, or whatever. I would expect nothing.At this place, I expect something more because they present themselves in marketing as offering something more.But they simply dont.There it is.
Name: C �**** G*****
Date: 2020-07-08 04:36:06
Rating: 2
Comment: 3xs went to the same rental company and each location said and confirmed that bring the acceptable documents and deposit we will be able to rent any vehicle of our choice Unfortunately!? 3xs the charm! We shouldnt even bothered the 3rd time 🙄 but of course just to be reassured we gave it another whirl! And same exact concept and confirmation 🤷 whadda you gon do? Lol
Name: B*** B
Date: 2020-06-07 23:52:00
Rating: 1
Comment: Reserved car online and paid in full. When I got to the location they informed me that an additional $500 deposit was required on the same cc used when reserving the car. No where does it inform customers that a deposit is necessary when reserving a car and paying in full. Additionally, they would not take cash or my debit card as form of deposit for the car I already paid for in full..so I thought. RENTER BEWARE!! They are not flexible, lied about calling their district manager for assistance and from personal experience avoid at all costs. Or experience frustration like I did when renting from this shady, not up front with hidden deposits, company.
Name: S****** H******
Date: 2020-04-29 21:36:09
Rating: 1
Comment: I rented a car here to visit family, and when a shelter-in-place order came into effect due to Covid19 a Sixt representative instructed me that I could return my car to the local Sixt office at no charge so that I wouldnt put myself or others at risk. Except, they DID charge a one-way fee 4x the original price and then tried to dispute that a representative never told me this. Such unethical money-grabbing when so many are struggling financially. If you want to be treated with respect and consideration, look elsewhere.
Name: A***** L*******
Date: 2020-03-25 00:13:03
Rating: 5
Comment: Thank you for the fantastic service! The Sixt rental office in West Hollywood is everything you can ask for - the staff is super professional and very service minded. You can tell how much they enjoy their work, and to make the customer the priority, they helped solve an issue that came up with my reservation, and I have only positive things to say about this office. Thank you!! Ill be back soon!
Name: C********** M*****
Date: 2020-03-14 22:35:16
Rating: 1
Comment: Sixt is a total shakedown operation. When I picked up my car, the location was chaotic. The cars were parked very close together with no chance to really inspect. The agent at the location never left her seat and never inspected the car. I am absolutely certain that I did no damage to the car. When I turned it in, they claimed I damaged the left front bumper. They did nothing at the time, but checked me out and billed my credit card for the agreed amount in the rental agreement. Then, several weeks lated, I received a bill for damage of $417.08. I wrote back and told them it was bogus, but they pressed forward and threatened a collection agency. I then searched the company and found out they do this all the time. A total scam that tripled the amount of the rental. I will never rent from them again.
Name: V***** D**
Date: 2020-03-08 08:48:51
Rating: 1
Comment: Worst car rental experience ever. I made a booking online and stop by to pick that up but they tried to tell me that they don’t have any car available and funny part is I’m looking outside there were so many car were parked and one guy kept on bring the one after another car after wash.I usually go to Enterprise but this Sixt location was closer for me to pick up and drop off but didn’t realize that their employee is there to con you.Now he kept on telling me it was their system fault of taking this reservation and wanted me to pay twice the price for different car and saying that’s the best price for a that I don’t even want. On top he tried to tell me that he had to ask permission from his GM to give me that price.So I’m looking at their site on my phone to check the price it was way cheaper than the car I booked and what he quoted me. I showed that to him and he said it was a glitch and it’s not gonna let me book that price.So I wasted my time, money and energy because of their faulty system if I believe their employees story. They didn’t even try to help me or accommodate me with something similar. I guess customers need aren’t that important for them. Scamming and jacking up price for their profit that’s their moto.He kept on acting like renting me a car like doing a favor to me so I declined his favor and got an Uber made a booking at Enterprise went there picked up my rental pretty smooth an easy.So be very careful if you go there for you next rental from their tricks of charging you more than you supposed to.
Name: B******* H****
Date: 2020-01-28 17:13:48
Rating: 2
Comment: I called customer service before my pickup time so that the branch would know to hold on to my car until I could pick it up the following morning. This never happened. when I got to the branch that next morning my car was not available and I had no other choice but to pay an extra large sum for a more premium vehicle. while I recognize there was nothing that the branch employee could do to help it is not acceptable that she was not aware of my situation when I came in that morning.
Name: S**** R*******
Date: 2020-01-28 01:12:01
Rating: 1
Comment: Reserved a midsize car (Mini Countrymen or similar) on Expedia for $33/day at 5pm the night before for an 8am pickup. I walked to the agency 8:30am and they didnt have a car for me because I booked last minute... After standing around at the counter for 20 minutes was told they didnt have the car and my other option was a Chrysler 200 for $55/day. I dont know in what world a Chrysler is worth more than a mini, but the fact they wouldnt honor the price for a midsize was enough to make me leave. I called customer service later and was offered a minivan for $33/day but no midsize like I reserved and like a Chrysler 200 isnt because its a compact C-segment car. First and last time with sixt.
Name: S***** B
Date: 2020-01-05 18:55:45
Rating: 5
Comment: I used to rent a car for 2 weeks from this branch. The staff is extremely helpful & friendly. I had a smooth check in and check out within a few minutes. It was a great experience and definitely I will come again
Name: A***** Z*****
Date: 2019-12-31 16:06:48
Rating: 1
Comment: Unfortunately the car I reserved 1 month in advance was not available. The only possible substitution was almost 2 times more expensive (not saying it was GMC Acadia). Kind of blackmailing: either for unknown time or take what we give for 2x price. I’m very unlikely to use Sixt services in future.
Name: a**** l**
Date: 2019-12-24 05:44:11
Rating: 1
Comment: Worst experience ever. The manager knowing nothing about their policy, and just tried to get more money from customers. The manager refused to give back the refund even written in the policy that they should. If you got same situation, try to call the number on their website. Tell them what you had experienced and how rude their employees were. The company may give the refund back to you and make a complaint to the employee.
Name: N**** M********
Date: 2019-11-24 15:23:51
Rating: 1
Comment: SIXT RENT A CAR A SCAM! I had a reservation for a van prepaid on the app. I went there and they declined me saying I need a credit card for a deposit. I dont have a credit card and was willing to put it on my debit card but they refused to do that as well. They told me that I need utility Bills under my name which I am a renter and dont have. in the app it says cash deposits are available if I dont have credit card. They refused to give me a car AND THEY ALREADY TOOK MY MONEY no refund was given because of this. horrible customer service DO NOT COME HERE I filed a claim with my debit card issuer since SiXt does not care about their customers
Name: S** W*****
Date: 2019-10-26 13:36:41
Rating: 1
Comment: I arrived to the rental place and the unhelpful employee told me they didn’t have cars to give me (I had already paid at this point). I turn around and see dozens of vehicles. Supposedly they were for other customers arriving later that week. I am still trying to contact sixt to get a refund of the 800+ dollars I spent on a rental that I never drove. They are ignoring all my emails despite me sending emails to their customer service, and no refund has been issued yet.
Name: P*** C*********
Date: 2019-10-09 15:56:04
Rating: 5
Comment: This was probably one of the easiest transactions ive done in a long time. Unexpectedly I needed to get a rental car [at 6pm at nght] I rented the car on line and headed to the location who were open until 7pm.. They called as I was on the way to confirm the details and once I got to the location I was in and out in around 5 minutes. Cant say enough good things about this car rental location. Very happy and would definately recommend.
Name: d*******
Date: 2019-09-30 19:14:02
Rating: 5
Comment: I asked for a Mercedes (for which they never seem to have the cars they advertise available) and some how in their minds a Cadillac is in the same impressive league (Which it is not) they sent a Cadillac in place of the for mentioned Mercedes coup, the main office sent me a car that was dented and scratched on one whole side! the front license plate looked like it was just hammered flat enough to fit the front, a total Rent-A-Wreck situation. At this point I dont know if id feel comfortable recommending this service, the first two times i used them it was a flawless experience! I flew in walked to the counter got my car and was out. i dont know what changed, but there are other options for high end rentals here in Los Angeles, the only reason im giving them 5 stars is because of the customer service of Mr. Desmond J. who was understanding and accommodating of the situation and also surprised knowing the high standards that Sixt is known for. im hoping this is a one off, and something slipped thru the cracks but this type of service is very disrespectful to your customers luckily i was able to procure other means of transportation. sometimes its not about just getting from here to there sometimes its about your image when getting from here to there which is why a lot of your customers choose Sixt. thank you Mr. Desmond for making an unfortunate circumstance pleasant and tolerable.
Name: D***** T***
Date: 2019-09-29 08:36:44
Rating: 5
Comment: They were patient, were flexible considering the return location, and offered us an awesome car for our round-trip at the end. Thank you for the professional service, Mr. Layton.
Name: H* P
Date: 2019-09-18 20:38:47
Rating: 5
Comment: Hands down the best rental agency out there. My 1st experience with Sixt was renting a car in Brussels so I was ecstatic when I got home to see that theyre also in the USA. I rented from the West Hollywood location several times now & have had an excellent experience each time. The staff is extremely helpful & friendly. The prices are very reasonable & the car selection is top notch. Ill never rent from anywhere else.Keep up the great job !!!!!
Name: J*** C**
Date: 2019-09-17 21:28:02
Rating: 5
Comment: Very friendly staff, luxury cars, 100% service. I rent car for trip to Las Vegas and all right!
Name: R***** W*****
Date: 2019-08-14 20:54:53
Rating: 5
Comment: This is the only car rental service I rent from, in any city I can find them. Their locations are usually super convenient (the one in West Hollywood is right down the road from my last three apartments and the one I use in Miami is super convenient as well) and their selection is better than other places. Sixt definitely seems to consistently have the best prices and their service is always on point, especially at the WeHo location. They’re super friendly, helpful and timely. Renting from there again in a couple weeks and I’ll stay loyal to this location, as well as Sixt in general, for as long as they continue to treat me like Gold. It truly is a great experience every time.
Name: M*****
Date: 2019-07-31 15:58:07
Rating: 1
Comment: They were unable to give us the car we booked and prepaid for 4 month ago... We was told they were an issue with our europeen crédit card ( gold MasterCard ).Employees were nice but useless clueless and helpless and the manager wasnt responding his phone.We have to leave whitout our car and lost our booked hôtel night since we were unable to hit the road as planned.
Name: M*** G********
Date: 2019-07-11 23:11:14
Rating: 1
Comment: PRODUCERS BEWARE: We tried to rent a 15-passenger van for a shoot and it was the WORST experience Ive ever had.* Van was missing a row of seats* The payment process was bungled and caused holds to be put on production accounts* The company lost our van AFTER we returned it and refused to release holds because THEY couldnt find it* The branch is impossible to contact, its just an electronic re-routing over and over again* The company refuses to take accountability.This company needs to leave Los Angeles because I know I am not the only Producer trying to secure vehicles for a production. This should be the easiest part of my day and 9 days later, Im still dealing with it. Never use this company. Ever.
Name: B*** A******
Date: 2019-06-18 03:00:58
Rating: 1
Comment: Wow - what rude staff. Renting is 50/50 with Sixth - sometimes they would accommodate, more often they would have this crazy story about how even though you reserve a certain class car, they dont really have the car in inventory, that Mercedes convertible just became a Chrystler mini-van.Bottom line, they always try to gouge you for more money and punish you if you wont cough up. The guy started giving me the same routine today, except this time I made sure to look for other less expensive cars first. When he started giving me the hustle, I just didnt want to hear it and said what can you give me thats the same price I agreed to pay online, and the guy just refused to honor my reservation.This will be my last interaction with this shady company. When I asked for the district managers name, they gave me nonsense - the name of the Enterprise district manager - as I discovered on LinkedIn. I wonder if one of the actual Sixth execs I found there will respond. I doubt it though, to treat me that way as a customer is a systemic failure far beyond a personality conflict at the store. Avoid at all costs.
Name: M*** K*** O F*******
Date: 2019-05-22 18:31:26
Rating: 5
Comment: Id recommend this branch and this company. I have had bad experiences with car rentals in the past - but SIXT in West Hollywood was a very positive experience. I appreciated the help and professionalism and the flexibility when I needed it. There was no wait time either picking up or dropping off the vehicle and my deposit was returned in a timely fashion.
Name: S****
Date: 2019-03-31 22:18:50
Rating: 5
Comment: Excellent service. Variety of high end car to choose. No parking
Name: A******** S*******
Date: 2019-03-23 00:37:53
Rating: 1
Comment: I was appalled by your service today at Sixt West Hollywood. I reserved a car weeks ago, with the understanding I would be able to pick it up without issues. However, when I arrived your employee refused to accept my card, on the logic that my card wouldn’t give the protection needed for that car type. This illogical course of action was taken on the misunderstanding that UK debit cards do not offer requisite protection for the payee, and you lost my business.As a result I had to go to a competitor’s location, where hiring a higher spec car ON THE SAME CARD proved to be welcome business for them. However, as I didn’t have a reservation it cost me considerably more.As far as I’m concerned this is entirely Sixt’s fault, and I am owed compensation for the difference. A copy of this post has gone on the Google review and Facebook page.
Name: M******* C**********
Date: 2019-01-02 18:20:17
Rating: 5
Comment: This has been my best experience renting a car so far. The staff is incredibly professional and kind. The car was in top shape and was the best price for this type of car. I will definitely do business with them again and can recommend without hesitation.
Name: m***** p********
Date: 2018-12-08 06:59:52
Rating: 1
Comment: This was probably the worst costumer service I EVER had, and will ever have, we reserved a car about three weeks prior of our arrival at this place, and we reserved an SUV for the porpuse of having a high clearance and spacious car, first of all they did not have the car and they were lying in every way to justify the fact that they screwed up and were just coming up with excuses and “solutions” for us. They gave us all sorts of answers like: the car is in the back lot; someone picked the car up before you guys; and so on and so forth, we spend almost 3-4 hours!!!! at this rental place and there was no manager on duty to at least try to solve our problem, instead of a manager there were these employees that started insulting us, and not being helpful, once we started asking for their names they started hiding their nametags. Getting closer to their closing time, they said that we can just go and rent from another place, we had already booked a hotel room and we were supposed to head there for our vacation to start, but no one seemed to care specially this guy named andrew.They offered us a van at the end which was not what we were looking for and ruined a good chunk of our vacation with their negligence. You might as well go buy a car and sell it after your vacation if you ever plan to rent from this place, it would be much faster and more convenient.
Name: K**** F*****
Date: 2018-12-07 03:07:24
Rating: 1
Comment: Worst customer service, I have ever seen in my life. We ordered SUV( high clearance vehicles) prepaid 3 weeks in advance. There was no manager at location, Just bunch of unprofessional and rude employee that refuse to take responsibility. They ruined our vocation that we planed from month ago...
Name: K******* V*****
Date: 2018-11-20 00:11:12
Rating: 4
Comment: Ordered a Mercedes preferably many weeks in advance - and they couldnt provide it.That said, we got a lovely Cadillac, a nice service and everything went smooth. Would definately return - but dont expect to get what you ask for.
Name: A**** A****
Date: 2018-11-16 01:03:35
Rating: 4
Comment: I love this place. If you want to rent a nice car for a good price this is the place to go. The only issue is you now need a credit card to rent a 7 passenger truck. The staff is friendly and obliging.
Name: M***** G*****
Date: 2018-10-14 22:42:37
Rating: 1
Comment: Although Im a Platinum member and rented with Sixt for over 100days in the last year, the company JUST REFUSED to give me a car although I had a booking confirmed, they wouldnt tell me the reason and refused to do ANYTHING on their side!!! They kept repeating: we cant do anything, call customer service, as if I had to deal with the fact that Sixt is unable to proceed a booking they confirmed with me THE DAY BEFORE. So I called customer service. However it was closed... Despite that, the desk kept telling me they couldnt do anything and now I spent 30USD in Uber for nothing, waisted over an hour in transport and argument, AND of course Im without a car although I had a booking previously made! Sixt took ZERO responsibility for their mistake, I have NEVER EVER SEEN A company which such a low customer service and basic respect. Again, shushed from a confirmed booking with no explanation WHATSOEVER. This is unacceptable whatsoever and I will never ever rent with Sixt ever again.
Name: H***** Z****
Date: 2018-08-10 13:23:27
Rating: 1
Comment: I reserved a mid size suv to pick up at 9. Seeing my guests flight delayed by two hours, I arrived at this joint at 11. I was told my mid size suv I reserved was gone. They want to charge me $20 extra per day for a smaller car, Cadillac ATS, maybe it’s an upgrade in comfortability but we had a hard time putting just two large suitcases in the trunk. They asked me to take my own Uber to their Beverly Hills location for another car. I had no extra time. I’ve been renting cars for the past 15 years and this is the first time a rental agency wants to charge me more for not holding the car I reserved. They blamed me for showing up late and not call but I had the reservation and there is my number on file, why don’t you bother to call me before giving the car I reserved to someone else?Was going to give one star but added one more since the manager agreed to upcharge $10 Instead of 20. Manager needs to learn math better: he kept saying I was 3 hours late—my reservation had a pick up time of 9, I got there at 11, they delayed me till 11:30. It’s 2 hours 11-9; even 11:30-9=2.5, not 3The passengers I was going to pick up landed at lax while I was trying to get this straightened out but they seemed to be in no hurry. Took me more than half an hour costing $10 extra per day to get a smaller car.Very disappointed.Update 8/9: my trip is ending today. One day earlier than planned. I’m downgrading my review to 1 Star since my two guests and I had a miserable driving this car around the National parks since one bid suitcase had to sit in a back seat all the way. My guests are a mother and son it’s a graduation gift that mom gives the son and they suppose to sit together. My spouse suppose to sit in the front now but couldn’t come since there was no room. This car ruined our once in a lifetime vacation. I had to squeeze this big suitcase into the backseat each time we check in and out of a hotel and now my back hurts as hell.What a nightmare . The response from their corporate showed no apology at all... so not holding a reservation and not calling the customer before giving away their car is their corporate policy?I’m going to report this company to BBB. This is a dishonest company that should be shut down.
Name: M******** R*******
Date: 2018-03-20 16:19:56
Rating: 5
Comment: GREAT experience at the Weho Sixt. Rented an SUV for the weekend, filled out all the info online which made the process of pickup SO easy. Like 8 mins tops. They upgraded us to a gorgeous, brand new Yukon XL with all the bells & whistles for no extra charge (which came in very handy and was quite luxurious to drive). Drop off was very quick as well, so easy, 5 mins and we were done. Highly recommend. FIlling out the driver info online beforehand is the way to go. You can just roll in and pick up your car seamlessly. Will rent again no doubt.
Name: B**** C**** H******
Date: 2018-01-31 23:01:21
Rating: 1
Comment: Ive only written one Google review before, but Im super disappointed so here we go.I made a reservation for a car online using my debit card, the day before I needed it, and showed up in the morning to pick up my car. I was on a tight schedule so I made sure to double check the requirements to avoid any delays. When I arrived I was told that I needed two pieces of mail to prove residence before I would be able to take the car. When I made the reservation online, all it said is that residents have to provide a valid ID, and non-residents have to provide a passport.When I said that this information is not included in the rental process online, the clerk just replied with, But yeah, it is.Seriously? I checked everything on mobile AND desktop to make sure I wasnt missing anything and it wasnt there.So now Im out over $100 until the transfer goes through, and Im way behind schedule.If you want to go through Sixt, I recommend calling and triple checking their terms because obviously their online service is sub-par, which in this day in age is absolutely ridiculous.
Name: R**** O********
Date: 2018-01-14 03:37:54
Rating: 5
Comment: Really great experience at Sixt during my stay in LA! Robert was friendly and helpfull. I reserved à Ford mustang and because it was not available the day ai was supposed to get it they gave me a 2018 well equiped Mercedes C class cabriolet! You get unlimited milage on most of cars and this is great! For the rest or my stay I took a Chevrolet Malibu to get my big luggages at the airport and it was easy and great as well! Fully recommended.
Name: T T
Date: 2017-12-17 03:49:59
Rating: 1
Comment: Lousy service from Sixt. I had a reservation paid in full and couldn’t pick up the car at the original time. I tried calling on 3 different occasions to change the pick up time and all three times no one answered the phone. When I showed up to pick up the vehicle they said it’s no longer available and didn’t have any other vehicle available for us at that time. I ended up going to another rental agency and because it was such short notice I had to pay four times as much. Never again will I use this company.
Name: V****** T*******
Date: 2017-11-14 05:10:08
Rating: 5
Comment: Very good community based rental car agency. As well a major company, good community presence. Always has good specials and senior discounts. Fantastic cars, upgraded more than most other agencies and very new, not run of the mill models, in excellent condition. Great staff, very friendly and accommodating . Open 7 days a week. Very convenient.
Name: D****
Date: 2017-11-08 16:52:31
Rating: 1
Comment: I had the worst rental experience ever (I rent a LOT of cars), but thats not necessarily this branchs fault. Theyve been polite when Ive been able to interact with them, but the fact is thats impossible to do without going to the branch because nobody EVER answers their phone. The calls bounce to the national center who try to call the branch and then just hang up on me. Their customer service line is absolutely useless and nothing can be resolved because you cant actually speak to someone. Use a different rental service if you can because if you have any problems which could easily be resolved at, say, Enterprise, it will be a NIGHTMARE here.Furthermore, my friend from out of state rented from here, they never informed him they didnt have the car he reserved but they also tried to charge him for damage he pointed out to them on renting. Fortunately he recorded everything because documentation is clearly not the Sixt way.If I could give zero stars to Sixt, I would. Because Im reviewing the branch, consider the one star to be because as I mentioned, the branch staff are great when they are available. Which is never, basically.
Name: K***** L**
Date: 2017-10-18 00:53:26
Rating: 1
Comment: Worst experience ever.Worker doesnt have knowledges about their own policies. Especially, stupid manager is on meeting for forever. It was worst renting experience and also, wasting money too. Dont ever try to rent from this branch. Save your mood from danger :)Ps. Do some meeting for staffs first because they dont know anything
Name: J*** W*****
Date: 2017-08-15 18:03:19
Rating: 5
Comment: Small lot on Santa Monica Blvd but incredibly helpful staff. The class of car I had reserved was not available, but the staff still got me out the door in a timely manner in an upgraded class. Steffano was super! He explained everything and made sure I was happy both when I left and returned the car six days later. The only negative was that the settings in the vehicle I received were still in Chinese (from the previous renter?) and it took me several minutes to figure out how to reprogram them into English.
Name: v********
Date: 2017-08-09 23:51:10
Rating: 4
Comment: We had reserved a Mercedes SUV (or similar) but of course it was not available when we arrived. The manager gave us another type of SUV (Kia Sorento) which worked out great for our trip up the CA coast. Although it was not what we reserved, the manager and agent made it right and they were very nice. Return at the SF location at Fishermans Wharf was very easy as well. The prices were much better than Enterprise and Hertz. Just check with your insurance policy ahead of time to be sure you dont get talked in to paying extra for their insurance policy. I would rent from Sixt again.
Name: M*** C********
Date: 2017-08-04 20:46:17
Rating: 4
Comment: When I picked up my car, they gave me an upgrade to a BMW from a Nissan. The only thing I didnt give 5 stars is that I knew nothing about any of the features on the car and had to figure them all out on my own. It would have been nice to go over them, first since it wasnt the car I was expecting. I rented it for a week but something unexpected came up and I needed it for a few days longer. That wasnt a problem, it took about a minute on the phone. Dropping it off could not have been easier. I will probably rent from them again.
Name: M***** R*****
Date: 2017-08-02 16:12:34
Rating: 3
Comment: Mostly easy rental besides bickering of employees re lack of air conditioning inside branch and then asking me 10x if i really wanted to decline certain coverages. No joint walk around the vehicle. no instruction on the vehicle. took me 10 minutes to figure out how to get out of the parking lot even tho i was blocking other rentals coming in and out. after the rental it was not easy to just park the vehicle as the lot is too small. had to park on the sidewalk for 5 minutes. vehicle itself was more than perfect.
Name: A**** K******
Date: 2017-07-17 16:25:30
Rating: 5
Comment: Very easy and fast pickup and return. Not happy that I didnt have a choice of vehicle but happy that the vehicle I got was the best option in my category. Lot was full so there was cramped and limited space to open the boot for my luggage. Vehicle was fully loaded with all bells and whistles and was just 8 months old with 7500 miles on the clock. The price was almost half than the nearest competitor and I would definitely choose them again. Kudos Sixt!
Name: M*** S*******
Date: 2017-07-16 17:12:43
Rating: 4
Comment: I was renting a specific car as we wanted to test drive a car my wife was interested in buying. I appreciate getting the exact car I asked for and the staff was congenial, helpful and informative. BUT...the car wasnt ready for me at the time requested. I was offered a replacement in order for me to drive to Beverly Hills and pick it up there.This where I have a few issues: 1) since I had to drive to a 2nd location to get the rental, shouldnt my rental time be adjusted to the time I picked up the car I rented? 2) the car I picked up wasnt clean to a standard I think it should have been; a) Immediately evident: the wheels were covered with that gray brake dust, and b) although there was sticker reminding renters NOT to smoke in the car, I could see remnants of ash in the cup holders and on the dash.Drop off was EXTREMELY easy! Again staff was very polite.
Name: A H
Date: 2017-06-21 03:45:07
Rating: 1
Comment: Worst car rental or non-rental experience of my life. I booked a rental 6 months in advance, wanted to rent a nice car for my wedding weekend. I confirmed, reconfirmed, and read the user agreement 2-3x, took a credit card out which would hold the maximum deposit required only to show up and have the woman say sorry you need 2 credit cards to be ran for a 2,499$ deposit each. I made sure to have 1 card, but the 2nd card I didnt have. I thought no problem, we have another card. NOPE both cards have to be in the same name. I was so frustrated. Luckily I left, went to Avis down the street and was rented the same car with only deposit required being the amount of the total rental amount. Makes no sense, policies are not clearly (OR ANYWHERE) stated, and to boot the woman I had to deal with was rude as hell and just kept rolling her eyes, like i should know I needed $5000 available for a deposit for a mid-tier bmw.Awful awful awful.
Name: R****** K*******
Date: 2017-05-28 11:29:48
Rating: 1
Comment: Disappointed and not satisfied, we booked for 14 days the star category. It should have been a mustang convertible or camaro convertible. At the day of the car pick up we were informed that our booked car is not available with the excuse “we have no mustang or camaro available because your rental days are too long“. We were offered a BMW 4 or with a little additional charge a BMW 6. Do not get us wrong this was a nice and kind offer we had appreciated but as we were made a roundtrip through the US and we wanted to have a full american feeling this was not what we wanted. In the fact we are absolutely not satisfied and will not choose this rental station or even SIXT again.
Name: R***** S******
Date: 2017-05-24 19:04:02
Rating: 1
Comment: Worst experience ever. Never wrote a review until today. The manager at this location is completely clueless and only response to any situation including mine and several other unhappy customers was that he doesnt have any authority as a a manager to help in any way. The online booking is a mess, editing a reservation not only did not work making me miss my reservation (tried to move it up one day) but I also got charged the full amount due to cancelling when I was a no-show the second day when I showed up at the shop. I highly advise anyone to not use this company and location.
Name: J****** R***
Date: 2017-05-08 00:35:27
Rating: 5
Comment: As usual the experience is always amazing while renting from Sixt! Super friendly staff, super nice car and if you are smart enough to make a reservation beforehand, the prices are amazing too! Best deal in town! Keep up the good work!
Name: A**** A******
Date: 2017-05-02 23:38:21
Rating: 1
Comment: I would not recomend this place. That was my second time of renting a car here. I reserved a car on their website, but once I get there they say that Im not eligible to rent since I have only a debit card not credit. What?!! They say I either have to have a credit card or bills from my house given on my name or plane ticket with the date of departure. What?!! Im international student, I study here, I share the rental of the apertment with my roommate. Thats why bills come on his name every month.And the most important thing is that last time they gave me the car when I rented it and there were no problems with it. Now they say that it was one time exception. Whaaaaat?!!I had to cancel all my plans because of them. Im very disappointed and would not recomend this place!
Name: C**** N
Date: 2017-01-17 19:31:17
Rating: 1
Comment: Ive been a gold/platinum class member with Hertz/Enterprise/Avis for several years. I tried this location because it was fairly new company to me and being German, I thought it would be high in customer service. Boy was I wrong. They should change the name from Sixt to last place to rent a car. It doesnt matter if you are platinum member or rented from them many times, your loyalty and business mean nothing to these people. They (sales people to the manager) try to charge you a higher amount and when you point out that their online pricing is actually cheaper than what they are quoting you, they give you a well-orchestrated over-booking song and dance routine. Either book early and make sure you are there early or be prepared to be extremely frustrated. Im going to my other car rental option as they are more sensible and flexible. This location does not value good repeat customers so I will be avoiding them and you should too.
Name: N**** K
Date: 2017-01-13 14:52:46
Rating: 5
Comment: Super helpful and friendly staff. They explained all my options for insurance, toll and necessary documentation. I booked last minute and they gave me the correct car and no hidden charges so far. Hertz could not guarantee the same, which is why I chose Sixt.
Name: D***** W***
Date: 2016-10-29 08:55:31
Rating: 5
Comment: Vehicle was as described, price had no hidden costs. vehicle pickup and return was fast and smooth. This is not a fancy car rental office, but they did their work efficiently, simple and easy to understand.
Name: J**** M******
Date: 2016-03-14 23:23:18
Rating: 1
Comment: Another example of the virtually non-existent level of competence and courtesy which can be seen at an unprecedented level across our nation. After charging my card in full for a two week rental, I was refused a vehicle upon my arrival due to not having the necessary documentation to finalize the rental. It seems that in contradiction to what my printed contract stated, they now additionally needed a copy of a utility bill to prove my residency in California. My official driver license from the California DMV which now has features making it virtually impossible to counterfeit, along with the card that they processed the full rental rate with, were no longer acceptable enough. I pleaded with the manager not to do this to me, that I was going to lose out on a huge job situation if I did not get my car and be on my way to the appointment I had. I told her I would even fax a copy of a utility bill later. She flat out refused. Additionally, when I called after walking out to get her, she said hold on, put me on hold and left me there a for 20 minutes before I finally hung up. Calling again sent me straight to a generic voicemail recording. I lost this job I needed so badly as a result, and have now been told to get a refund I need to request it by email. Beware potential renters of Sixt rentals!!
Name: W***** S*********
Date: 2016-03-09 04:56:23
Rating: 5
Comment: I booked a long term rental (3+ months) and have never been happier. I have so much pride driving around my luxury auto for such a great price.Great service and convenient location.
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Name: F****** S**********
Date: 2024-06-30 20:30:56
Rating: 5
Comment: Patrick was the most helpful bloke ever. The service was smooth and professional. If you go to this location try to get Patrick!