SMF Car Rental Sacramento

Address: 6327 Aviation Dr, Sacramento, CA 95837, United States
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Crowd: LGBTQ+ friendly, Transgender safe space,

Category: Car rental agency
Rating: 3.9
Site: https://car-rental.agency/car-rental/usa-sacramento
Worktime:
DayTime
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours



Name: G***** T********
Date: 2024-06-24 00:41:24
Rating: 5
Comment: Great experience, fast service, Payless was very useful
Name: R**** B*******
Date: 2024-06-19 07:01:51
Rating: 5
Comment: Very easy to rent a car and return It os housed in a separate building and you have to take a shuttle to get back to the concourse
Name: n*** s****
Date: 2024-06-17 12:47:43
Rating: 5
Comment: Nice airport - easy to navigate.
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Name: F****** M*******
Date: 2024-06-17 11:30:57
Rating: 5
Comment: Avis had our car rental ready to go! Didnt even have to go to the counter.
Name: E******** S*******
Date: 2024-06-17 08:29:04
Rating: 5
Comment: A very good rental car agency, I remember the time I rented a Dodge here.
Name: J***** �****** M*******
Date: 2024-06-13 23:50:28
Rating: 2
Comment: I rented a car from the Airport a Tesla for 1 week and then added one more day to it. And when it was returned, it was because the car was completely dead and when a Teslas dead. You cant even open the door at all and get into it. They said they would tow it and that would be that no extra charges. 6 days later, I receive a text saying, the car is 6 days overdue and my account is now negative 540. Something dollars. I called, I asked them to fix it. They said okay. We saw that you did call that day. It was brought back, they fixed it and now. 2 weeks later, all of a sudden, they charge my account another $540.Its negative $540 again.And I have to call and figure the whole thing out again.Absolutely.Ridiculous how much Time I have had to spend on the phone with them. Just to not be charged for 6 extra days. I did not get also I requested a lost item because some stuff was left in the car and the Tesla doesnt open anything when its dead. And I am pretty sure the towing company or somebody stole the hoverboard and backpack, which had valuable baseball basketball cards in it because they dont seem to find it in t
Name: C******** H*****
Date: 2024-06-12 02:42:13
Rating: 5
Comment: Had no problem getting there or getting to my rental car. Car was clean. Good experience overall
Name: T***** A**
Date: 2024-06-12 00:05:41
Rating: 5
Comment: Huge airport. Very clean friendly staff
Name: C****** H***********
Date: 2024-06-02 23:00:56
Rating: 4
Comment: It was ok slow service for a national.
Name: S*****
Date: 2024-06-01 18:25:20
Rating: 4
Comment: Booked with Enterprise. Was a bit upset when I showed up for my reservation. They were limited with sports car. Drew was patience and brought me options and I chose a Dodge Charger GT. Pretty fun car for the day. Brought my car back early and it was an easy process. Thanks guys.
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Name: B******* M*****
Date: 2024-05-29 12:31:47
Rating: 5
Comment: Best car rental option at SMF, hands down. Ive exclusively used this Enterprise for over 5 years, and I have yet to have a negative experience. Highly recommend
Name: H**** V****
Date: 2024-05-15 22:59:01
Rating: 5
Comment: I always get lost when I have to return my car
Name: C******** T******
Date: 2024-05-14 00:24:42
Rating: 5
Comment: We took rental from National car rental...so you have to take rental cars bus to go to the rental area...the cost is free ..once you reach there you have all rental companies..
Name: B****** N*****
Date: 2024-05-13 23:09:36
Rating: 5
Comment: Looked busy but using enterprise was a smooth operation
Name: G***** N******** I*** (***** M******** P*********
Date: 2024-05-11 00:16:04
Rating: 4
Comment: Too far but good
Name: H** M**
Date: 2024-05-09 20:02:01
Rating: 1
Comment: Rental car shuttles here are the worst! They will watch you running towards them and closed the door and drive away. Shuttles come in 15-30 min intervals, so plan accordingly!
Name: S****** G****
Date: 2024-05-02 09:20:18
Rating: 5
Comment: Easy to pick up and drop off rental cars.
Name: b****** m*****
Date: 2024-04-30 09:11:32
Rating: 5
Comment: One of the fastest and easiest places to rent a car
Name: J**** K***
Date: 2024-04-27 23:16:18
Rating: 3
Comment: When arriving to the airport, the line was shockingly long for the shuttle to the rental car center, but the employees seemed to communicate this and activated more shuttle buses to arrive. Our wait ended up being about 20 min in line for the shuttle to get to the rental cars. Not an easy journey for those traveling with younger children, as you cannot keep them in their stroller on the shuttle bus. We thankfully go with National for car rentals, so once at the rental center, we were able to go right over and pick out a car instead of waiting in line.
Name: J J****
Date: 2024-04-26 23:46:37
Rating: 1
Comment: Worst airport to rent at. Cars are never ready. I usually wait anywhere from 30 to 50 mins to get my vehicle. That is after i do the paper work. I dont know if they think their system is normal, but they should look at any other airport and see how its done.
Name: C**** H*****
Date: 2024-04-15 18:25:00
Rating: 5
Comment: Always quick and easy. Been using this location for almost 20 years.
Name: J*** J******* (********
Date: 2024-04-05 15:17:25
Rating: 3
Comment: Shuttle service horrible. Waited in line of over 100 people for shuttle and then four buses showed up. Who is planning this? Going back to airport also took forever. Worst shuttle service I’ve seen in a long time
Name: D**** J****
Date: 2024-03-29 21:57:35
Rating: 2
Comment: Frustrated with processes by this rental location… ugh
Name: Y***** D****
Date: 2024-03-22 23:09:58
Rating: 5
Comment: Went to Payless car rental. Ran into a lot of issues...not with the company but with my credit card provider. They were very helpful and provided assistance where they could. They even upgraded my vehicle for the inconveniences even though it wasnt due to them.
Name: M***** A***
Date: 2024-03-09 04:29:13
Rating: 1
Comment: Car rentals were inconvenient and not accepting Visa cards. They were all interconnected and would charge you more than expected once they realized you had no other options.
Name: G*** S*******
Date: 2024-02-22 14:52:59
Rating: 5
Comment: Everyone was friendly and made our visit pleasant. I just had to wait a while for the car even after I had a reservation.
Name: S**** M******
Date: 2024-02-06 00:43:30
Rating: 1
Comment: SMF consistently fails to manage the shuttle bus service properly. A 30 minute wait for one of two busses operating pickup, while four empty Economy lot busses roll by...
Name: D***** H***
Date: 2024-02-04 16:05:23
Rating: 5
Comment: Easy to get to, free shuttle, About 8- 10 minute ride.🚙🛫
Name: J**** C*
Date: 2024-02-02 19:36:31
Rating: 5
Comment: It was a good experience remember that National you pick up the vehicle directly, usually you will the standard vehicle. With Enterprise, same company you will have to wait in line but both times the vehicle was larger or an upgrade from what I booked at the same price.
Name: G*** G***
Date: 2024-01-28 00:08:54
Rating: 5
Comment: Always good cars at enterprises.
Name: p********
Date: 2024-01-07 15:02:29
Rating: 5
Comment: Easy airport to navigate. You could arrive 30 mins before your plane boards and still have time
Name: J*** H
Date: 2024-01-02 20:18:27
Rating: 1
Comment: Horribly slow and inconsistent bus service to/from airport to rental facility. The worst I’ve experienced in my travels. Plan accordingly especially when trying to make your flight. Do better Sacramento!
Name: D**** H*****
Date: 2023-12-22 05:23:45
Rating: 5
Comment: Very nice facility. Little confusion on where to return some cars based off rental agency.
Name: R***** D*****
Date: 2023-12-18 22:19:34
Rating: 1
Comment: We had to wait for a very long time for the bus to pick us up to go to the rental center. There was a very long line of people waiting.Im not sure for the delaybut this place needs help!
Name: A**** M*****
Date: 2023-11-29 03:29:21
Rating: 3
Comment: Wouldve given it more stars, but we had to wait on the shuttle for picking up, and he kept passing buy for like 30 minutes while we were stuck out in cold . Then, on the return, we were following signs, then arrows point the lanes just stopped so we had to guess and go around and ask someone who said it happens all the time.
Name: G******* O********
Date: 2023-11-18 03:59:13
Rating: 1
Comment: I will NEVER rent a vehicle from them AGAIN! The idiot behind the counter tried telling me that the rate to upgrade was the same amount I was already paying. What he didnt say was that it was in addition to the rate I was quoted. He then offered me a vehicle that was NOT ready, and we had to wait for it to be cleaned. POOR customer service, not very cooperative and poorly trained.
Name: J** M********
Date: 2023-11-14 13:08:14
Rating: 3
Comment: If you arrive late at night, be prepared for some oddities, such as a scarcity of car rental shuttles and preferred rental customer lines longer than the lines at the rental desks. However, I got a much better rental for the price than I did at SFO.
Name: J*** V*******
Date: 2023-11-13 00:10:11
Rating: 2
Comment: The car rental lot isnt attached to the airport which is fine. However, you are completely on your own to locate signs to figure out how to get to the rental car shuttle to pick up your car.It would be amazing if the signs were more visible and easier to locate. The rental car shuttle drivers were helpful with your baggage, this was perhaps the easiest part of the rental car experience.Locating your actual rental car in the lot is the worst! Some of the signs are easy to find and others are non-existent.Thank God for the wonderful man that was in the lot who was willing to help me find my car. (He was a gift and kudos to him for going out of his way to rescue me!)Because the directions the guy at the counter gave me were not helpful and sent me in the opposite direction of where my car was located!It was all bad! Definitely NOT user friendly! The fact that each companys overlap only makes matters worse! There has to be a more strategic way to set up this location for ease of use for your customer!
Name: R K
Date: 2023-11-12 03:42:15
Rating: 1
Comment: Thrifty is horrible. Bait and switch. Never again. Horrible wait time and very rude customer service.
Name: J*** C****
Date: 2023-11-09 02:56:30
Rating: 1
Comment: If you’re going to Terminal A your good, Terminal B you’ll wait 3:1 to arrive. Plan accordingly. Bus drivers are rude and do not engage customers.
Name: R**** R*****
Date: 2023-11-06 17:48:40
Rating: 4
Comment: Pretty quick checkin at Budget. Attendant was sharp and way ahead of us. Shuttle was waiting and ready, ride to the terminal was not too long.
Name: B**** E*******
Date: 2023-11-04 18:35:36
Rating: 5
Comment: Good rental facility with friendly staff. Nice experience.
Name: C***** M*****
Date: 2023-10-20 23:14:07
Rating: 3
Comment: Man…. When you arrive Sac after 10pm they have only one or two staff members taking reservations and you can expend up to 45 minutes in that big line before you get your car assigned, after that the cars and the prices are sort of ok
Name: E***
Date: 2023-09-27 18:52:37
Rating: 1
Comment: If you’re going to put the car rental counters off the airport, then you need regular, fast shuttles that keep up with the flow of arriving passengers. From exiting baggage claim to the rental car counter took 25 minutes on a Friday afternoon.
Name: k***** s***
Date: 2023-07-18 23:33:13
Rating: 1
Comment: Horrible shuttle service. Had to wait over 45 minutes for a shuttle to come by. Probably would have waited longer if a supervisor hadn’t shown up and saw how long the line was and call for a bus.
Name: D***** O****
Date: 2023-06-09 21:29:01
Rating: 2
Comment: The bus service to and from the rental car center is way short of buses. I know to leave 90 minutes in my schedule just to get to the terminal. Once in a while its 20 minutes. I always prepare for the worst because smf usually provides.I watched the driver being so rude I almost got in the middle of it. But guess what, I had a plane to catch. Now I feel like a punk for not defending the poor woman.
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Name: R**** C*****
Date: 2023-05-17 11:25:06
Rating: 1
Comment: Rental facility was great; however, the shuttle to and from airport is horrendous. Give yourself an hour to get 2 miles...
Name: J**** K******
Date: 2023-05-14 12:50:34
Rating: 3
Comment: Its been a while since I have been here. Lots of construction. Shuttle driver was great! I needed help finding my vehicle because not all of the lanes are properly marked.
Name: S L***
Date: 2023-05-13 04:50:21
Rating: 5
Comment: Once you’re there it’s pretty easy in and out. People were friendly, helpful and knowledgeable.
Name: O***** Q
Date: 2023-05-05 00:02:57
Rating: 5
Comment: Crazy busy location, I used Alamo and reserved it through Delta with my flight. They were super easy to work with and had me out of there in a couple of minutes. Returning the car was even faster. Always reserve your car ahead of time, and if you are reserving through a 3rd party, wait to get insurance for your rental and pay for it when you pick up your car.
Name: S**** O***********
Date: 2023-05-04 16:04:09
Rating: 4
Comment: It was fine. Quick Shuttle, driver was really friendly and helpful. The line was a bit slow getting the car but overall a good experience.
Name: J*** O******
Date: 2023-05-03 09:45:59
Rating: 4
Comment: Friendly staff. Short on sedan cars though and had to upgrade to SUV which costed us more in fuel.
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Name: H**** Z******** M*****
Date: 2023-04-29 11:50:39
Rating: 4
Comment: Clean and easy to navigate.Only complaint is that since Co-vid the return drop off is located by arrivals so you will have a bit of a hike if you need to check bags.
Name: A******** H********
Date: 2023-04-28 02:59:05
Rating: 5
Comment: Supper fast and.friendly with enterprise renta car really nice people the young man the helped me was supper fast and welcoming but most of all ge wanted ta make sure my rental was good and safe extremely happy
Name: H***** P****
Date: 2023-04-05 18:26:16
Rating: 5
Comment: Easy pick up using shattle bus from the terminal and drop off at the same place. After hour service is the drop box right next the little Alamo building.
Name: S**** C*******
Date: 2023-04-05 01:31:56
Rating: 1
Comment: The absolute worse rental car center in the country - use Lyft / Uber anything - 22 years flying into here and it’snever changed - drivers reprimanding customers - stopping the bus, telling people to have a seat - avoid it if at all possible - robot drivers would be kinder
Name: S***** M
Date: 2023-04-03 03:29:52
Rating: 2
Comment: Shuttle bus to terminal A is awful. Add an extra 30-45 mins to your arrival time to ensure you make your flight. The shuttle bus doesn’t stop all the way at the end either where people have been waiting the longest.
Name: W****** H******
Date: 2023-03-29 14:47:38
Rating: 4
Comment: Crazy number of people on a Tuesday afternoon! Apparently, at the time of arrival, the amount of rain and bad weather California was receiving, the flight to SFO were diverted to Sacramento and everyone was there to attempt to rent a car and drive to San Francisco! I had a reservation and while it took a little longer than normal to get through the check in process (I believe the counter person was new), I stepped outside and they drove the vehicle up to me.
Name: K*** K*****
Date: 2023-03-27 21:44:08
Rating: 5
Comment: Walked in, no line, got our car from Enterprise about 10 minutes later. Drop off was easy too.
Name: T***** O******
Date: 2023-03-27 02:26:24
Rating: 5
Comment: The person behind the counter went above and beyond to help us get the car we needed.. He was absolutely the best!! It all worked out wonderful!!
Name: E*** B*****
Date: 2023-03-26 15:10:19
Rating: 1
Comment: Don’t rent with Budget or Thrifty. We arrived and there was no one at the counter. One Hertz person was authorized to handle Budget. 1 person in front of us and almost an hour later we finally got a car.Ridiculous.
Name: T*** M*****
Date: 2023-03-22 15:39:06
Rating: 3
Comment: Always SUCH a long line and wait here, no matter what car company. Never enough people working when they have tons of (empty) windows.But Ive never had any issues with my reservation nor the cars.
Name: A**** S*******
Date: 2023-03-19 06:19:02
Rating: 2
Comment: Waited on 2 separate trips atleast 30 minutes to get a shuttle. Come on.... belive they dont have enough drivers.
Name: M******* D******
Date: 2023-03-18 22:44:37
Rating: 1
Comment: Thrifty/Dollar is HORRIBLE! Waited in line for over an hour (I was 6th in line), nobody got the car they reserved, the young girl who helped us was more interested in chatting with other agents, she could not keep focused to complete the transaction. Awful. Do not rent at the SMF location.
Name: K*** F***
Date: 2023-03-17 18:52:21
Rating: 5
Comment: Friendly and Great customer service. They were fast, even for how busy they were. Thank you and the car was full and clean. No problems at all with it.
Name: D**** W*******
Date: 2023-02-08 17:51:10
Rating: 4
Comment: The terminal is fine. Just NEVER rent from Hertz!! Biggest rip off ever. Thank goodness we took pictures of car before driving. Interior was dirty and stained. When returning car, they tried to charge us $300 extra for cleaning! We showed them the interior pics, but they still charged us, Got supervisor they dropped it to 200$. Note, nobody in car except me, and never ate or anything in car. Had to call customer service to get refunded...
Name: M****** O****
Date: 2023-02-08 16:17:00
Rating: 3
Comment: Pickup from the airport to get to the car rental center was quick. The drive was short and the pickup of the car was fast. What was not fast was the line to exit at over 30 minutes with just five cars ahead of me. Drop off was quick and friendly and yet again a 35 minute wait to get a shuttle back to the airport. Over an hour of my time wasted trying to leave the site. I know they can do better.
Name: M*** Y****
Date: 2023-01-26 21:10:09
Rating: 1
Comment: We asked not to take the insurance 3 times on the car rental. But they added the insurance in anywaysThe problem is you cant call their rental office while renting the car to get the charge taking off .
Name: F**** C**********
Date: 2023-01-18 03:51:54
Rating: 1
Comment: Worst experience ever, the busses are never where you need them to be. Never at the terminal when you arrive, never at the rental center when you need to get to the terminal, always expect a 15 to 20 minute wait. And the truly sad part, is that the people running this bus operation, really think they are doing a good job. Very sad.
Name: s*** G
Date: 2023-01-10 22:42:25
Rating: 3
Comment: It takes forever (1 hour to be exact) to get on the rental bus and to the facility that is only 1/2 mile away. Bus schedule seems to not have enough busses to accommodate the amount of passengers that come off of a large airplane.
Name: S**** R***
Date: 2023-01-10 07:15:05
Rating: 5
Comment: The Avis rep was friendly, knowledge and efficient . The process to pick up a car was a breeze.
Name: B** H******
Date: 2023-01-06 17:11:20
Rating: 4
Comment: I sure like the Sacramento airport and rental car program. It is easy to fly into and grab a shuttle and your car and on the go. It is fast and easy and you are on your way. I also like the simple drop the car and a quick ride to the airport and off you go. Easy and clean. One of the easiest places to fly into and out of.
Name: B**** L*******
Date: 2022-12-29 01:06:44
Rating: 4
Comment: The staff were friendly enough, but you can take down the stupid plastic barriers because the war is over. Not to mention you cant hear each other over it and cant have a conversation.
Name: N*** H*****
Date: 2022-12-10 14:44:36
Rating: 1
Comment: I travel a lot. SMF has the worst rental car shuttle service. Close to missing my flight now now after waiting for 25 min here. No service would be better. At least you could make plans.
Name: D**** H****
Date: 2022-12-07 05:50:51
Rating: 4
Comment: Was lucky, prescheduled a rental and it happened a lull in the arrivals for rentals... Was able to start the process for my daughter as she was still landing.. was in and out no issues.
Name: m*** s****
Date: 2022-10-26 22:36:47
Rating: 3
Comment: Returned our car as my flight was boarding. Quite the wait for a bus. Not their fault. Maybe I should plan better. Giving myself 3 stars for that one.
Name: R****** W****
Date: 2022-10-15 02:20:51
Rating: 5
Comment: Rented a Toyota 4 Runner; NICE!I ALMOST PURCHASED a 2021,ended up with a 2021 Rav 4... Again, Very Nice VEHICLE. The Car Rental Personnel were EXTREMELY helpful, out and back in.
Name: A****** V** D** G****
Date: 2022-10-10 19:09:31
Rating: 5
Comment: Convenient and fast. The busses to the terminal are quick. Driver was so nice to help me off the bus with my bad knee.
Name: t**** h****
Date: 2022-10-09 01:15:21
Rating: 3
Comment: Service was great but car was dirty and no washer fluid in it. Offered to give me 40 dollars off because it was dirty but they never did.
Name: K****** H****
Date: 2022-10-04 09:10:51
Rating: 4
Comment: The Car i got needed window fluid (that i paid for) during my travels the oil change light came on. really nice customer service, and a really nice Car
Name: S****** D*******
Date: 2022-09-30 06:27:30
Rating: 1
Comment: This rental facility is pretty bad, less customer service focussed and upsells. Had a pretty bad experience with Hertz and Alamo rentals at this location. Will avoid these both.
Name: R*** Y****
Date: 2022-09-20 21:09:59
Rating: 1
Comment: Unpleasant experience at the Thrity counter, although the employees were friendly, I was waiting for a compact vehicle for more than two hours, they offered me an economical vehicle that I did not accept because I paid for a compact, there is no guarantee of anything, I planned and paid for the trip 8 days ago, bad experience.
Name: D**** G***
Date: 2022-09-12 18:10:59
Rating: 3
Comment: We used Budget as we have in the past. First car they assigned us smelled like marijuana. We were supposed to have a free upgrade which they did not honor, and the staff was very impatient as we unloaded our belongings when we dropped it off.Seems like all of the rental car companies are actually one franchise here and just renting under different banners.
Name: C**** N****
Date: 2022-09-05 05:18:49
Rating: 4
Comment: A long wait to talk with an employee. It was very busy. Once I got the car, it went smoothly. Returning the car was very easy. Big shuttle buses take you to the cars and bring you back to the airport. It is a short ride.
Name: V**** R*******
Date: 2022-09-04 02:20:09
Rating: 5
Comment: Very good experience. Associate was wonderful, we went outside and I picked the car that I wanted. She was very nice. I wish to meet more people like her.
Name: M*** M***
Date: 2022-08-29 15:19:25
Rating: 5
Comment: Very quick and my reservation was correct and facilitated my quickly getting in and out. Love the Altima they had for me. So clean I thought it was a new car! Associates awesomely friendly.
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Name: A*** L******
Date: 2022-08-21 21:05:57
Rating: 2
Comment: Plan for AT LEAST an hour to get from the Car Rental Building to/from the aiport most of that being outside in the 100+°F sun. Buses are extremely few and far between.
Name: A*** D******
Date: 2022-08-02 18:29:50
Rating: 5
Comment: The best we had a awesome young man Exspecially helpful found us the perfect car.. returns were very convenient & easy. Ill be back & soon ps... prices were awesome too
Name: M****** W*****
Date: 2022-07-03 04:10:54
Rating: 5
Comment: We went there to rent a car from Enterprise. The rental center is off airport and they have shuttle busses to take you there at no charge. The rental center was clean and the staff was organized. They looked up our reservation and within 15 to 20 minutes we were on our way. The car was clean inside and out, and it was fully fueled.
Name: F* F******
Date: 2022-06-28 14:07:46
Rating: 5
Comment: OMG, after multiple visits to the s@t show that is rental and rental shuttle at the New Orleans airport, it was so wonderful to be at an intelligently designed and executed airport and rental car area.You can get on the airport elevated train and be at your terminal in about 3 minutes.
Name: M****** M****
Date: 2022-06-15 04:26:19
Rating: 2
Comment: The rental car companies are great. Easy. Good service. The shuttle to the rental car center is the worst in the country (and Ive visited many airports). Slow beyond belief and every visit (no matter time of day) is like they only have one bus working. So bizarre. Makes me hate this airport.
Name: F***** B*******
Date: 2022-06-15 01:28:44
Rating: 3
Comment: If you havent been before make sure to allow plenty of time, the lines to get from the airport to the rental terminal or from the rental terminal to the airport are crazy!The shuttle drivers and staff are excellent though, they definitely make the best of a bad situation, hats off to them.
Name: D**** T*******
Date: 2022-06-12 00:25:46
Rating: 2
Comment: Unfortunately the customer service at the Avis Rental counter was less than desirable because it appeared that the new employees had not been properly trained in there job and had to constantly contact the supervisor and get the proper information unfortunately it took as much as 55 minutes to get our rental car squared away and I really dont blame the customer service reps but I think that its the overall training that may be lacking at this facility otherwise we talked at the Sacramento Airport experience was fantastic and the shuttle service was very good as well I hope that they can fix their training issues which will increase their customer service results God bless you
Name: M****** M
Date: 2022-06-11 09:48:42
Rating: 1
Comment: Horrible rental car businesses here in Sacramento. They close ar midnight so if your flight delays, then you are screwed and stuck because it will be a ghost town when you arrive after 12 at the terminal. Learned this the hard way. I have never been stuck without a rental no matter what time it was. Would not recommend
Name: T*** C********
Date: 2022-06-09 14:18:20
Rating: 3
Comment: This is probably more about the airport and layout for passengers to get to the Car Rental Terminal.Horrible sign placement and wording. Please Sacramento Airport planning dept. How do people know were theyre going for Rental Car tram, bus or off sight etc. Ive traveled non stop all over the world for work and vacation etc. and I couldnt believe signs with only Ground Transportation with no other explanation for Rental car etc. Takes you to the baggage claim and thats it.Youre looking around or having to ask the desk people which was empty by the way or find another employee for directions to the Rental Car bus and or is it off sight? What??I wasnt the only one either there were 10 other people looking for directions and all of them said the samething. Finally a lady helping a wheel chair passenger helps us and points.She even said this airport needs a better signage to show Rental Car customers the direction to go toWe thanked here for her helpfulness and there a small sign to the right of the door. This is bad layout. For a growing airport. Take a cue from Atlanta; SFO, LAX Chicago, New York and others!!Ground transportation under it post Rental Car under the heading, then another big sign like other airports do Car Rentals as your coming down the escalator turn left here. Take the BUS HERE why?? Because its off site!!SMDH!! This was pretty sad for a airport that makes passengers to guess were theyre going heading for a rental car!!!!
Name: E**** M*******
Date: 2022-06-09 07:02:23
Rating: 2
Comment: I should have just drove my own car. Stupid Dollar not only making me wait an hour and a half to get the car I already paid for, but then put a $200 hold on my cc and charged $60 airport taxes in addition to what I already paid. 🤬 They need to refund me for a day of what I paid for since I didnt get it until after midnight.
Name: J****
Date: 2022-06-08 01:42:13
Rating: 2
Comment: Had to wait 30 minutes for a car after landing with no explanation. I booked the vehicle 4 weeks ago.Counter persons were friendly.
Name: R*** S*****
Date: 2022-05-27 13:04:08
Rating: 3
Comment: Used Avis rentals, pickup was awful having to wait in line for 90 minutes, only 1 staff member was working the windows, other companies had 3-4 staff. Checkout was under 5 minutes once at the window.
Name: r***** a***
Date: 2022-05-23 21:17:23
Rating: 5
Comment: Alamo is the best car rental.. never an issue. And great customer service, when returning car.. Thank you Reggie, Hope I got your name right
Name: T*** H******
Date: 2022-05-20 21:10:03
Rating: 1
Comment: Stay away from Dollar/Thrifty here. 1.5 hours wait while other rentals agencies had none. Not how you want to spend your first 2 hours in California.
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Name: S**** C****
Date: 2022-05-20 00:03:09
Rating: 1
Comment: One person at the counter with a long line of customers growing increasingly frustrated. Come on Budget ... staff your counter appropriately for peak traffic!
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Name: A***** Z*********
Date: 2022-05-12 03:42:47
Rating: 5
Comment: Very clean, organized and well run facility. The staff was super friendly and were extremely helpful. Just a short distance from the airport they will have you in and out in no time.
Name: C******* B****
Date: 2022-05-02 23:54:41
Rating: 3
Comment: Busy & car was checked in quickly. Car wasnt clean when we picked car up at airport & had lots of dings & scratches on it. We finally found employee to ask if they needed to write down all problems. Just said no & take pictures.know one checked for any problems when we dropped off. Use to be car rental agency would give you the 3rd degree
Name: S****** A****
Date: 2022-04-15 04:53:33
Rating: 5
Comment: Easy pickup and exit from lot to highway. The lines can get long at busy times, and cars sell out in some models, so do book in advance.
Name: J***** E*****
Date: 2022-04-10 20:29:47
Rating: 4
Comment: Its a car rental place. Nothing spectacularly bad or good. It was decently easy to get in and out of which was nice. Currently, theyre doing some remodeling, so theres construction debris hanging around.
Name: A***** G*****
Date: 2022-04-04 19:18:25
Rating: 5
Comment: Customer Service was great. Personnel was friendly, helpful, and knowledgeable which helped me to pick out the best car to meet my needs. Checking out car and returning it was seamless. Thank you!
Name: P****** M****
Date: 2022-03-18 21:45:50
Rating: 2
Comment: Terribly busy, no organization in return area. Rented from thrifty and returned to hertz area. Did not have car I reserved. So they asked me of upgrade, I said okay, not realizing that they were going to charge me. I am used to system where if u dont have what I reserved, the upgrade is free. They did offer me option of waiting 30 minutes for vehicle I had reserved. However, I was there for funeral and had no extra time. Lesson learned. Dont rent from thrifty.
Name: K**** S***
Date: 2022-03-18 15:00:59
Rating: 5
Comment: Nice clean Car Rental area. You take the bus from your terminal for a short ride to the Rental Car Terminal. Easy pain free rentals.
Name: J***** G****
Date: 2022-02-09 04:58:28
Rating: 1
Comment: Reserved and ultimately was charged a full-size car even though I was actually given a mid-sized car to drive during my stay in Sacramento. This is what I believe to be in retaliation by the rep for refusing a gas guzzling SUV or a Charger that I felt uncomfortable driving. I rented from Enterprise throughout the years and from this branch 2 to 4 times per month. The rep was also unhappy with me for refusing their pre-paid gas fees and their insurance. I dont need their insurance since American Express offers me the same coverage for $15.95 per rental, not per day. So dissatisfied with Enterprise. All points and rental upgrades that have gone unused.
Name: S**** C****
Date: 2022-02-05 21:31:30
Rating: 5
Comment: I had a pleasant experience renting a car here. The shuttle time wasn’t too bad even late at night and there was one waiting for me when I got back. In and out with no issue.
Name: T******
Date: 2022-02-01 17:30:56
Rating: 4
Comment: Ordered a vehicle from hertz. Car was great. However It was NEVER explained that I was being charged for insurance, so thats a bit annoying. Pay attention and ask questions if you rent from here.
Name: M****** H*****
Date: 2022-01-20 13:52:21
Rating: 3
Comment: Slow Airport shuttle bus service to the rental car facility . The bus was crowded. SMF Care Rental Terminal is set-up nicely. Friendly staff. If you have an early morning flight before 600am, you must utilize the key drop box(after hours). The terminal isnt open 24 hours.
Name: M*** D*****
Date: 2022-01-13 04:49:46
Rating: 5
Comment: Guy was super friendly. And he was wearing a fantastic ugly Christmas sweater with cows and a cowbell. Hooked me up with a sweet mustang for my visit home.
Name: M******* M****
Date: 2021-12-30 00:22:22
Rating: 5
Comment: I rented my car online about 6 months before my trip and got a full size car. However, when I arrived, the weather where I was going was going to be sleet and snow. The attendant, Jas, was very understanding and sympathetic of my situation. He found me an AWD vehicle, for additional money of course, but the fact he went above and beyond to help me feel safe was worth more than words. Thank you National and Jas for making my Christmas vacation safe and comfortable.
Name: J**** S*****
Date: 2021-12-21 16:12:04
Rating: 1
Comment: Our experience was dreadful. The Rental Terminal is quite a way from the airport, so you need to take a shuttle. This is not obvious--and Im a native English speaker-- you need to discover somehow that you need to wait for a shuttle in the bus lane at street level. And wait we did. We waited for a half and hour, and finally a city shuttle took pity on us and took us to the terminal once it became clear that a shuttle was not coming anytime soon. We were grateful for that, but it seems that happens a lot. Once there, it was fine.
Name: R*** C******
Date: 2021-11-24 05:19:09
Rating: 4
Comment: The bus is a bit of a bind. The lady packed every seat kn the bus to go to the rental car facility. The facility itself wasnt too bad, national have a shortage of cars which is evident as you have to wait to get one. The app even said no cars available 2, 3 and 4 weeks ago, so we know theres a problem. Overall the experience was still positive and I got a reservation for this week so yay.
Name: K**** F******
Date: 2021-11-20 00:08:10
Rating: 1
Comment: Seemed like a good deal through Priceline, but they switched our midsize SUV for a compact. Thrifty apparently classifies compacts as midsize vehicles, so we had to pay an extra $400 to upgrade to a full size SUV which was actually a midsize. This agency is a deceptive bait and switch operation that doesnt even clean their vehicles. I have never had such a bad experience.
Name: B****** B******
Date: 2021-10-10 15:16:28
Rating: 1
Comment: The rental car bus that goes to Terminal A for departing passengers drops off at only one stop which is a location for _arriving_ passengers. This means if you are departing, you will need to walk back about 1/4 of a mile, backtracking to take your bags to check-in. There could easily be a bus stop at the check-in location which would make the experience much better for all departing passengers. I gave feedback to the driver, and asked the driver to raise a request with management. In the meantime the driver is only allowed to stop in the one location. Since the drop of point is to far away from check-in and every departing passenger is impacted, giving one star rating.
Name: A*** A********
Date: 2021-10-06 10:57:30
Rating: 3
Comment: Prices are high getting a rental car from an airport amd their selection isnt all that great. Got stuck with an mini SUV crossover that I really didnt like and paid over $500 for 3 days...If u can help it, get a uber/lift ride to a different rental car location and pay up to $100 less per day. Trust me!
Name: M****** S*
Date: 2021-09-27 14:58:23
Rating: 3
Comment: Check in process was easy. Then she informed me that my price would increase $75 because I was only going one way with the car. Then she told me they no longer walk you out to the car and go over it because of covid! Come on people. That is pure laziness! You are walking outside in the fresh air! Youre reasoning falls on deaf ears and puts your business practices to fall to the wayside when that was the part that makes the client feel important. You need to rethink this.
Name: L****** R* C
Date: 2021-09-19 20:59:35
Rating: 3
Comment: A lil confusing because when the airport shuttle drops you off, youre thinking theres multiple car rental companies but in reality its just one organization. We had five people and needed a big SUV. They gave us a Nissan Kick. We felt like sardines. They crammed our luggage in the trunk and could barely see put the back window. We pre-paid for gas for thr return because it would be cheaper. The facility is clean and returning it was hassle free.
Name: P****** E******
Date: 2021-09-16 22:23:27
Rating: 5
Comment: One of the quickest car rental locations I have used. Easy to find your car. Frequent shuttles prevent long waits in both directions.
Name: B***** E
Date: 2021-09-14 23:38:19
Rating: 2
Comment: One person was working the Hertz car rental counter on a Friday morning of a holiday weekend. Naturally the line (and the WAIT) was an hour long. Someone needs to learn how to schedule staff.
Name: M***** T*****
Date: 2021-09-14 11:32:40
Rating: 3
Comment: Glad I was there late at night instead of during rush time. Took about 5-10 minutes for person with reservations to pick up car with no issues. I was 3rd in line, so 30 minutes for me...too slow.
Name: R** W*****
Date: 2021-09-10 21:07:23
Rating: 1
Comment: Deplorable! Car rental with Thrifty/ Dollar was the ABSOLUTE worst ever. It took an hour to get my vehicle which made me late for a reservation. The service was incredibly slow and only 1 person was manning the window and then another came to help who was just as slow. Terrible transaction
Name: J**** P*******
Date: 2021-08-25 06:54:26
Rating: 1
Comment: After my recent trip to the SMF car rental terminal where I had pre-ordered a vehicle online and submitted the required information to avoid the inconvenience of having to wait in a long line and prolong my trip; my trip was set up for us to depart before 3:00 p.m. this afternoon. Unfortunately I walked into what looked like the welfare office on the 1st or 3rd of the month. Not to mention with an obvious shortage of staff and employees. Not only was I unable to acquire my vehicle but I had to reschedule my entire trip which resulted in the loss of multiple potential clients which ultimately resulted in a loss of income. I would be very surprised if the rental company took the intiative, and offered my family a discounted rate for the incovience. Because to be honest, without some type of incentive I will no longer be utilizing this agency for any further business transactions!
Name: D* G
Date: 2021-08-25 03:30:59
Rating: 1
Comment: I am not generally a fan of taking a bus to get a rental car but this airport makes it unusually painful and tedious. From the lack assistance and infrequent buses along with big crowds and sky high Airport fees, if you can avoid renting a car here I would skip it.
Name: R*****
Date: 2021-08-25 00:14:40
Rating: 3
Comment: Not bad just took to long. Mostly because the people in front of us asked for a complete tour of the entire state. In the guys credit he was very friendly but after 6 hrs in the air we just wanted to go.
Name: P****** J*******
Date: 2021-08-14 23:22:55
Rating: 4
Comment: This is car rental facility for Sacramento Airport. Shuttle service from the airport terminals A and B takes about 10 minutes not including the shuttle wait times. You check in at the counter and access your rental from the lot behind the building. We were out there within 20 minutes.
Name: g**** a*****
Date: 2021-08-01 02:30:37
Rating: 2
Comment: Massive up-sell here at Thrifty. I guess they gotta make a dime. Told me I had to wait a half- hour - hour for the car I had Reserved. Or I could upgrade for a hundred bucks and be on my way . Awesome
Name: J**** P******
Date: 2021-07-30 23:51:17
Rating: 1
Comment: They all just go home at midnight no matter what. If United delays flight and you want a car than have to sleep on the floor at the airport and wait till the morning. Nobody cares. If you do not, there is no cars available in the morning. All reserved. The 3rd world country.
Name: W**** S******
Date: 2021-07-30 13:55:00
Rating: 1
Comment: The shuttle line was so long. There were not enough buses running. I was late for my flight because I had to wait 40 minutes for a bus to the airport.
Name: N**** W***
Date: 2021-07-26 18:03:37
Rating: 1
Comment: The shuttle bus took me there after leaving the airport. There was a line of rental companies, one right after the other. Some of them are connected with other companies, such as Avis. I went to Thrifty, Dollar and Enterprise. They were out of cars. The only one that had cars was Budget. For 1 day, they were going to charge me over $200.00 plus $200.00 security deposit! For 1 week, they were going to charge me over $600.00 plus $200.00 security deposit! I left there.
Name: M** M**
Date: 2021-07-16 00:36:36
Rating: 1
Comment: Bad experience. I reserved a SUV two months prior to my arrival from out of state. After various confirms enroute, once at the desk to pay and receive keys for vehicle, I was told that my debit card wouldnt be accepted unless accompanied with an itinerary for my flight. I ended up without a vehicle and had to UBER from the airport.
Name: R*** H*****
Date: 2021-07-12 19:54:25
Rating: 4
Comment: L o n g lines for Avis & Enterprise. L o n g wait for a vehicle after paperwork at the counter. Quick & easy addition of two drivers at the vehicle. Surprise upgrade from Nissan Roge to Mazda CX-9 in order to reduce our time waiting. Quick & easy return process.
Name: E***** H******** (*********
Date: 2021-05-19 07:15:16
Rating: 3
Comment: Be aware of the Prepay gas option. If you pay for it, take advantage and return the car on empty. Bc regardless if you drive the full tank out, you still have to pay twice for ⛽. Other than that great Airport, and the concierge was very courteous upon pick up of rental. Until next time Sacramento, 😉
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Name: M S******
Date: 2021-04-27 23:50:26
Rating: 5
Comment: Smaller, older, but I find that SMS airports car rental terminal is very well organized and is normally very quick to get into a car after arriving to the terminal from the tram. But be warned, the rental car terminal trim, especially during covid precautions, is an excruciatingly long wait as buses. A routinely sent out far below maximum capacity.
Name: M* L*** & T***** I* M* L***
Date: 2021-03-19 19:30:43
Rating: 1
Comment: Wasnt able to rent anything because I 9nly had a prepaid debit. Even with valid license ss. Card utility bill nothing worked and I just needed a car for 2 days to celebrate my only weekend off for her sweet 16😩
Name: S**** M****
Date: 2020-12-12 22:43:26
Rating: 5
Comment: Alamo experience was decent! A little bit of a delay in getting a car, although worth the wait. Happy with the staff and service.
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Name: M****** M****
Date: 2020-12-01 14:41:28
Rating: 5
Comment: Clean, easy to access. Just opening up. It would be nice to get a map of area, for us old timers. Yes Google Maps exist, but we know nothing about Sacramento
Name: N*** J*****
Date: 2020-11-11 21:13:28
Rating: 2
Comment: Just make sure you dont rent from Thrifty, Dollar, or Hertz. Youll pay way more, get less, and have to deal with the super rude bitch who works there. Seriously, I would rent a car from these people of your life depended on it.Crooks!
Name: A** S*****
Date: 2020-08-14 04:41:17
Rating: 3
Comment: COVID hours mess everything up...Open at 6am but more like 6:15am because we had to wait for the lady to disinfect everything before she opened. No more Budget Fast break at the kiosk either. All transactions were in the main car rental terminal which means longer line/wait times ☹️
Name: A***** R****
Date: 2020-08-09 16:48:00
Rating: 3
Comment: When I picked up the vehicle the lady t the counter made me extra reach for everything and when complete told me the car is out that way. I walked around the building and saw 500 cars. After dragging my bags around I had to go back in to get proper instructions. LAZY WITH A CAPITAL L.Then dropping off the vehicle the security took up the only bench available to travelers. Then when asked by a customer where to drop the key he gave barely an answer. I guess he was there to keep the bench warm.
Name: J** Y*********
Date: 2020-03-17 02:21:54
Rating: 3
Comment: Clean and efficient rental terminal, but the bus system to the airport is slow and inefficient. Buses are small and cannot meet the demand at peak hours. Two bus routes dependent on airlines to the two airport terminals. Make sure to check the route before getting on the bus.
Name: R**** R********
Date: 2020-03-16 22:04:10
Rating: 5
Comment: Place is great. Workers are fast and met all my expectations. Enterprise and National are my go to. Nationals checkout at the gate is a little cumbersome. Shouldnt need a credit card for emerald club. Should only need my ID. Not sure why theyd need my CC for this non charged checkout.
Name: B****** W***
Date: 2020-03-02 13:23:32
Rating: 2
Comment: Car was not ready eventhough I received an email alerting me it was ready. Car had trash left between 2and and 3rd seat rows, a tin of open cookies was also found that we through away Otherwise it was a nice rental car. Had lots of great features. Really liked driving the car.
Name: M*** J******
Date: 2020-02-14 16:40:19
Rating: 5
Comment: Easy in and out, especially midday. When short staffed, the agencies cover for each other. If you are accompanied by someone who cannot stand long, there is some seating along the entrance wall.
Name: P****** R**
Date: 2020-02-12 02:25:05
Rating: 5
Comment: Great service by Avis. Rented a full size car and they upgraded me to a Mustang. Loved my ride with only 200 miles on it. Car was clean. There is Arco gas station at the airport exit which is really convenient.
Name: P* L**
Date: 2020-01-31 18:46:05
Rating: 5
Comment: The staff was super friendly, we rented from Dollar and the price was reasonable for a 6 day trip. The check in/check out was fast and very efficient. The wait time for shuttle to and from was short and pleasant.
Name: D******* F*********
Date: 2020-01-19 13:28:57
Rating: 5
Comment: This facility is on the ball. Quick pick up, no screw-ups, and the return was super easy at 4:15 a.m. when their info said they didnt open until 5:00. You may have restored my faith in Avis. I lost confidence due to 5 previous clusters and was looking to switch. SMF you may have saved the day!
Name: J*** D**
Date: 2019-12-28 23:14:50
Rating: 2
Comment: Been here many times and NEVER seem to wait less than 10 to 15 minutes for the bus to come pick you up or drop you off. And the lines waiting for the busses can get very very long. This place needs a new Operations chief. Its maddening, and I rent tons of cars. Most of the bus drivers never say a word and act like they just all drank pickle juice
Name: H* C****
Date: 2019-12-27 17:44:30
Rating: 5
Comment: Good signage at this airport...almost impossible to get lost. Incredibly fast check in / return at Avis..even on this holiday travel day! The shuttle to the terminal was much more efficient than those rides generally are. The buses are terminal specific, so we didnt have to tour the airport.
Name: R S
Date: 2019-09-27 04:25:55
Rating: 5
Comment: The shuttles pick you up & drop you off right in the front. Its easy to get in & out of when you have your rental. Also a good little note, they have clean bathrooms there to use.
Name: K**** H******
Date: 2019-09-20 02:06:42
Rating: 5
Comment: Quick and fast. The car rental is not connected to the terminal but is on the airport property. The shuttle bus was only a short drive and a very short wait for the shuttle to arrive. It is actually faster than walking (or moving sidewalk) that most airports use. I returned my car, checked out, waiting for the shutttle, everyone boarded, drove to the terminal, in under eight minutes. I gave myself way too much time. So now I am board, waiting for my flight, so I decided to fill out this survey.
Name: B***** L J G*******
Date: 2019-09-14 06:44:44
Rating: 1
Comment: Joseph Abdul from Dollar Rent A Car is a Racist not only did he refuse to return my money but he also made me contact Hotwire to explain to them why he refused to give me a car and I know the agreement. What I also noticed is that two other African-Americans were refused denied rental cars prior to be walking up are being singled out of the line for this manager can I handle my rental.
Name: R***** S*****
Date: 2019-09-04 06:42:25
Rating: 4
Comment: Quick, no issues, vehicle info was available and accurate. Selection was as expected.I do prefer the locations where virtually no human interaction is required (keys already in vehicle) but understand why that is limited to high volume locations.
Name: B**** U********
Date: 2019-09-03 17:24:55
Rating: 1
Comment: Over the years and in all the travel I do, SMF is the worst airport for transportation to and from the car rental facility. Sometimes you can wait up to a half hour before a bus arrives. Sometimes there are long lines to board a bus because they do not manage bus traffic based on demand. Yesterday, we had 70 people in front of us waiting for a bus to show up. Did I tell you that it was about 100 degrees outside? And, the line wrapped around the building. Whoever is in charge of the transportation should be fired and someone who can actually manage it properly be hired.
Name: M****** S****
Date: 2019-08-24 23:10:57
Rating: 4
Comment: Service was good, the vehicle was decent, the only thing I was unhappy about was I requested/reservation for a compact car they said they didnt have any available and gas sucking van. If you are going to offer me a different vehicle than requested than offer a higher class vehicle especially when I have spend more money on fuel.
Name: M****** G*****
Date: 2019-08-15 19:07:20
Rating: 4
Comment: We picked up a Sequoia for a trip to college. Kind of funky process getting the keys from a booth. There were long lines to return to the terminal, but I am not sure how long those people were waiting.
Name: B****** W******
Date: 2019-08-14 22:46:33
Rating: 1
Comment: Arrived in town on a Monday morning to a 30 minute line/wait to get on the bus to even go over to the rental terminal. Then, Wednesday afternoon, return the car and wait another 30 minutes for a bus to arrive to take us back to the airport. Crazy.
Name: C******** M*****
Date: 2019-08-07 20:20:19
Rating: 3
Comment: Budget seemed to try everything to get you to purchase more. My contract was through Costco, great price. When it was rung up it was more? They want to add a different car, insurance, windshield and glass insurance, sires radio, GPS, and gas. What the hell. If I added all of that to would have at least doubled the cost.
Name: S***** O
Date: 2019-06-05 01:29:01
Rating: 1
Comment: Absolutely ridiculously long lines. Waited for 45 minutes to get a car with only 4 people in front of me. This applies only to the Budget and Avis rentals though. The Enterprise side of the renting building was moving very fast.The car I was given had dents and scratches all over, but since I it was what DoD lete have I had to take it. The noise this car was making while I was driving was so loud that the passengers on the back could not even hear the music. I regret getting a rental from Budget and would not recommend it to anyone.
Name: K***** B*********
Date: 2019-05-31 02:18:54
Rating: 1
Comment: Terrible experience! We waited to get picked up for almost an hour. The driver of the rental shuttle yelled at an entire bus full of people. The other driver and the woman in charge were great but they dont have enough shuttle buses and they need more shuttles and drivers. Its a disaster. Almost Ubered to the rental car place.
Name: J*** A****
Date: 2019-05-21 14:57:34
Rating: 1
Comment: Shuttle from terminal to rental lot is always a 10+ minute wait, huge line, and not enough busses running. Need a better way to get people to the rental car area. Completely inefficient.
Name: c**** w*******
Date: 2019-05-10 02:07:50
Rating: 5
Comment: Buses are about 15 to 20 minutes apart. The entrance to return cars is not as obvious as it should be as the hedges hide the first entrance which is where most of the rental companies are housed.Other than that one issue, short bus ride, clean location and friendly personnel, at least at Enterprise.
Name: D** B****
Date: 2019-04-19 23:24:13
Rating: 2
Comment: More signage for airport terminals would be nice. Dropped the rental car off at Avis and waited in a long line with all the other lemmings. Got on a bus and took us to southwest not Delta. Nothing on the bus. No announcements. We found our way. But still a pain
Name: C* W****
Date: 2019-04-13 16:48:57
Rating: 5
Comment: This was easy to figure out. The shuttle was conveniently located directly across from the exits. It was a short ride and all rental agents were all in the same building and easy to find. I even had the same wifi as in SMF.I used Enterprise. The agent helped quickly then another agent brought me to my van. It was seamless!I might suggest getting fuel elsewhere (I went to the town past the airport) as you can expect to pay a premium (on regular) at the station nearby.
Name: M****** R******
Date: 2019-04-11 17:23:12
Rating: 4
Comment: As good as any car rental terminal can be. The rental businesses could employ more staff at a time to decrease wait times, but overall it was a reasonable experience.
Name: A*** a** J**** P***
Date: 2019-04-11 05:18:57
Rating: 1
Comment: It stunk on ice. You take a train from the terminal to catch a bus. Then, I had to wait in a LONG line for the 4th bus. THEN, the line was so long (at Budget) that it took 45 minutes to get my car. (Flying time from Seattle was 1 hour and 15 minutes). With such a long line, they only had one agent for the first half hour, and he took way too long with each person. (We all had reservations - it should be zip-zap-zop.) Then, you fend off the hard sell items that would nearly double the rental price. Oh, and if the gas tank isnt full when you return, its $9.99/ gallon.Their motivational sign said, Well get you moving in no time. If I had a Sharpie pen, I would have added, What part of No is it that you dont understand?
Name: A K****
Date: 2019-04-11 03:04:05
Rating: 2
Comment: Requirements for payment and deposits are all different and very confusing. Counter cannot make adjustments to the reservation. They refer you to a customer service line. Nothing but inconvenience the entire time.
Name: H**** L*
Date: 2019-03-26 21:11:53
Rating: 5
Comment: Avis Preferred is super convenient and efficient. It takes me minutes to get my keys and to my car. There was one time that I got the wrong credit card on file and they were super nice to help me change it out when I returned the car. Cars are always super clean and new. I recommend this everytime!
Name: K****** S*****
Date: 2019-03-12 22:15:36
Rating: 3
Comment: The line for the Budget rental car was at least fifty deep and there was only one person working the counter. There were no lines at any of the other rental car places so we went with one of those. Unfortunately we had to pay more money to do it but we did not have the time to wait in that line. FYI dont go with budget!
Name: M*** C*******
Date: 2019-03-10 06:50:35
Rating: 4
Comment: Nice car rental center. Enterprise was great. Very little time at the counter. Excellent customer service including walking me out to the vehicle and doing the walk through inspection together. Very helpful with unfamiliar features on the vehicle. Ill gladly use Enterprise again.
Name: A****** S****
Date: 2019-03-08 17:48:21
Rating: 5
Comment: We rented from Enterprise and the experience was great. Our associate who assisted us at the counter was helpful and fast and went to pull the car around for us. Very good service.
Name: D***** B*****
Date: 2019-03-06 00:39:29
Rating: 5
Comment: I used Alamo and the entire process from pickup to dropoff was extremely easy and renter friendly. I had no issues at all and it was nice to have a stess free experience with car rentals for one
Name: M****** T***
Date: 2019-02-06 01:08:05
Rating: 3
Comment: Went to Budget Car Rental, rented a full size car and got a KIA SUV. Nice airport rental location with ARCO gas station near by.The vehicle was not clean inside and out, could use a little air freshener in the passenger area.
Name: K* M
Date: 2018-12-29 00:23:21
Rating: 5
Comment: A bit of a line but professional and speedy service. Everyone gets tired when traveling, but these guys made it pretty painless. Gave clear instructions, and it helps that I filled out as much info as possible online ahead of time. Thanks!
Name: P****** K***
Date: 2018-12-26 07:28:37
Rating: 5
Comment: Very fast transaction to pick up my car. Got the best deal from Dollar going through the Southwest Airlines app. Very easy pick up and drop off, especially if youre not flying out. Was not crowded at all.
Name: G*** Y*****
Date: 2018-11-26 12:21:20
Rating: 3
Comment: Reserved a rental at Avis and when I arrived, the car that was requested was not there. They gave me an upgrade at no extra cost. The car was clean and ran great, but it smelled heavy of cigarette smoke for the first 4 days.
Name: M*** S****
Date: 2018-11-01 21:23:51
Rating: 4
Comment: Busy place. I tend to use Budget or Enterprise. Advantage, I will never use again. Was quoted a price and when I went to the counter to get the car, they wanted about 3x the original quote. They said if I didnt take this or that add on, the price would just go up in a different area of the rental. The woman at the counter was very pushy and rude. Ive been renting cars for over 30 years and never encountered anything quite like that.
Name: R***** R******
Date: 2018-10-29 21:52:40
Rating: 5
Comment: Effortless return! Staff have honed the process to a highly efficient flow where you simply park in a queue; leave the keys in the vehicle; and, while you grab your bags, an employee greets you and checks you in before you even have your carry-on slung over your shoulder! The shuttle to the terminal is only a short wait - shuttle drivers do vary in their degrees of helpfulness and hospitality (I observed that todays preferred to sit instead of help handicapped passengers with their bags)
Name: s**** a**
Date: 2018-10-28 22:57:23
Rating: 3
Comment: Shuttle to rental cars is on the opposite entrance of where the down escalator leads you so dont be fooled into exiting where it says Ground Transportation. Look behind you and you will see a small sign on the far doors that indicate rental car shuttle Buses. They are big blue buses.Upon return its very easy to have your GPS get confused. Turn right off airport road afterthe way overpriced ARCO station.Turn left at the third road if you turn earlier you will end up on the backside of the lots and wont be able to enter
Name: D******* C*****
Date: 2018-10-23 02:27:38
Rating: 5
Comment: Speedy and polite service. Car was new and in great shape. Easy check out and check in. You pick your car (within appropriate class). E-receipt is quick and easy.
Name: t******
Date: 2018-10-19 12:53:28
Rating: 4
Comment: From what Ive experienced, the car rental terminal is convinient. The pick up and drop off at the rental terminal is a bit of cluster, and with increased volume, could be a real problem. Would be nice to see more signage in the airport terminal for the rental bus location. Finally, marking the rental car shuttle buses more precisely might help folks like me. There are a ton of buses though, so wait times are minimal and number of people on each bus is reasonable. Overall, the rental car system at SMF is pretty good; far far better than many other airports across the U.S.
Name: L**** N*****
Date: 2018-09-22 10:29:37
Rating: 1
Comment: 1.5 hr wait. Horrible. Budget Rental Car corporate failed to provide site staff with sufficient support when site was slammed at 11 pm. No line seating, no water, no lav break. Worst consumer experience of my life. Not site staffs fault.
Name: M*** B*** L*** W*******
Date: 2018-09-15 19:37:15
Rating: 4
Comment: While the signage for car return is a bit confusing (many companies return in the same area of the parking lot with only a small sign standing on the asphalt pointing to this one lane for this company and other small signs for other companies), the staff of the various companies are helpful in directing you to the correct lane. After finding the correct lane, return is rather smooth and quick. Taking the tansport bus to the terminals is also a quick and effortless process.
Name: V** F******************
Date: 2018-09-06 01:41:05
Rating: 4
Comment: Good service to rent terminal. Rental counters may be extremely full at certain times. Representatives good a good job at getting all customers their cars as quickly as possible.
Name: B****** B*******
Date: 2018-09-02 02:07:32
Rating: 3
Comment: Acquiring rental was smooth, but check your receipt upon return - charged refueling fee even though we had just filled up at the Arco next to the rental lot. Shuttle to and from airport staffed by nice and helpful people.
Name: A****** D
Date: 2018-08-19 01:50:52
Rating: 1
Comment: Bus from the main airport terminal take fooooreever to get to actual rental location. In the meantime, gotta wait outside in 100 degree heat. This place is a bit of a travel nightmare. Might be better off taking an uber to another car rental place away from airport rental just to avoid the headaches.
Name: E*** :
Date: 2018-07-31 23:58:15
Rating: 1
Comment: Bus service from the terminals to the rental car center is terrible- always has been. Wait 30 minutes for a bus with a crowd of people and 3 empty buses show up. Why not run buses on a 8 to 10 minute intervals?
Name: J** F******
Date: 2018-07-29 04:02:05
Rating: 3
Comment: I apparently lucked out and got on the first shuttle bus that had arrived in over 45 minutes. Shuttle driver said theyre short on personnel and basically had a whatever attitude. Show a little professionalism, folks. 😒
Name: C******* B*******
Date: 2018-06-15 01:03:56
Rating: 5
Comment: Quick In, Out serviceChevy Suburban is the way to travel for a family of 4 adults and one child with loads of luggage including a stroller and a cooler
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Name: R***** C****
Date: 2018-05-30 05:42:09
Rating: 4
Comment: All of the cars rental companies in one location = good. It can be a bit confusing getting into or out of three rental lot, they could use better signage.However, theyve been remodeling their lot for almost a year now, maybe it will be less confusing once complete.The shuttles used to be really regular, like every 5 minutes. Now they are really slow and always jam packed - if you see a full shuttle and think youll just wait for the next one, dont. They are all full all the tinge these days...
Name: T****** A********
Date: 2018-05-18 05:37:04
Rating: 4
Comment: Ive always had pretty good customer service here. When I havent, a manager took care of it. Ive only ever used Enterprise here, so my customer service observations are limited to them. The major drawback to renting a car at SMF is the shuttle service. At peak times...the shuttles are packed - long lines to wait, then you might not get on the first shuttle if it fills up. Getting the shuttle after you drop off your car is even worse. Ive stood there while multiple shuttles drove by, were out of service, were drop off only, or what not. Its usually when youre running late, of course!
Name: P****
Date: 2018-03-13 01:37:05
Rating: 5
Comment: 5 stars to Enterprise service and staff.Best options for car selection. I forgot his name to mention here. Sorry buddy! You are awesome ⭐️I was given a Nissan Rouge SUV - all wheel drive to Lake Tahoe, the best suggested by him. Was a wonderful trip and experience. Would love to visit again. 👍😎
Name: N******* G****
Date: 2018-02-14 12:44:43
Rating: 2
Comment: Your shuttle buses to the airport are very slow. No reason we should have to wait 15 minutes for the bus to arrive. Shuttles should run every 5 minutes instead.
Name: J S
Date: 2017-12-23 19:27:38
Rating: 3
Comment: Have to take a shuttle to get there. All the major carriers are represented.
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Name: V******* K*******
Date: 2017-11-19 23:14:13
Rating: 5
Comment: After being a loyal customer of Enterprise & having them refuse to rent to me because I did not have a major credit card (Ive always used my debit card) & they would not make an exception regardless of my rental history, I can clearly say I will never do business with them again or recommend them either. Avis/Budget saved the day for me & got me a rental. Thank you John, the wonderful employee who assisted me with me getting a vehicle to get to my destination. As for Enterprise I guess customer loyalty doesnt mean squat & they obviously do not care about their customers enough to make an exception to their ridiculous rules. #sacairportenterprisesucks#sacairportavisbudgetrentalsrocks
Name: J**** O****
Date: 2017-06-21 19:45:02
Rating: 1
Comment: Worst experience I have had to date. First you have to wait in sweltering heat to catch a shuttle bus to rent a car. The shuttle is not air conditioned under maybe 88-90 degrees. When you finally arrive you find out that the rental car terminal is not air conditioned either. All of the rental car companies have their stock outside and if you are fair skinned you WILL be sunburned by the time you get into your vehicle.
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