In-store shopping
Yes
Smile Direct Club in Farmington
Categories
Location on the map
Farmington, Oakland County, Michigan, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Payments
Credit cards
Yes
Phone: +1 800-688-4010
Site: https://smiledirectclub.com/smil...
Site: https://smiledirectclub.com/smil...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:Closed
- Saturday:9AM–5PM
- Sunday:Closed
Smile Direct Club in other cities:
Comments (199)
Crystal did an amazing job today during my consultation. She was very knowledgeable, attentive and personable! I cannot wait to receive my aligners and enhance my smile! Thank you for all of your help Crystal!
I went to the Farmington Hills, Michigan office. Mathias did my touch-up plan. He is so professional and knows his stuff. I was really upset when I walked in because I was approved for a touch up plan and could not get a hold of anyone to make an appointment with dental team member. I called several times and even chatted with someone online and I could not schedule this appointment. I was ready to Sue Smile Direct Club and report you to FTC. Mathias was so understanding and gave me the confidence to go ahead and not sue you. He scanned my mouth and sent in the pictures. He is your most valuable employee. I hope you value him. He saved your company. Hopefully, at SDC you will recognize him for his efforts, patience and honesty. Shout outs to MATHIAS!
Adrian was my smile guide and he was amazing! Very friendly and gave me all the info I needed. I would recommend this to all my friends and family. Prices are affordable and service is great. Cant wait to have a better smile!
Crystal was very very kind during my appointment. She walked me thru each step and was sure to explain. We also made great conversation. I appreciate the patience she took with me!
I had a great experience, Shai had me feeling real comfortable and welcomed. She was very bright and fun and she answered all my questions and concerns without me having to ask myself. I left feeling very sincere and excited about my new smile, that I will very soon have… Btw this is the Ferndale location.
Dont try this service. It doesnt work at all. Then when you want to cancel or get some sort of refund they delay and offer you more of the same treatment that didnt work in the first place. Ive been trying to cancel the service for over 6 months. I quit wearing the aligners after a couple months because my teeth didnt move at all and the aligners didnt fit anymore. This is a total scam. Im pretty sure all the positive reviews are fake.
I wish I could give more than 5 stars! Crystal and Shia were extremely excellent to work with! They have the best energy and Crystal did her best to make me feel comfortable and very happy with my service. I couldn’t believe that it was also Shia’s first day working! Excellent job girls
I am so excited to finally get my smile fixed with Smile Direct Club. I just got done with my free 3D scan with Dejanae and in three days time my personal plan will be sent, and the process will begin. So far I’m an happy with Dejanae and her service. I can wait to smile with no insecurities 😁
Shannon did a great job of welcoming me and informing about the product. Next step: lets hear what the dentists have to say! Cant wait!
SmileDirectClub could not make the aligners to fit my upper teeth without causing pain and tooth loss. After returning the unused aligners after three remakes, they are holding my refund hostage. In order to get my money I have to sign a release that prohibits me from sharing my poor experience with SmileDirectClub. They give a new meaning to lifetime. Be careful. This company invests a lot to keep its failures a secret.
Smile Direct has the worst customer service. I bought a treatment last year but after using my aligners for 6 months I didn’t get the results they promised. Additionally, few aligners didn’t fit and I had to scrap them. I talked to an agent two months ago and she sent my impressions which I returned within few days but have not received my updated aligners. I have tried to reach them but no one ever answers the phone. They want you to chat on line but that’s totally hogwash.
OMG!!! I had the most amazing experience going to Smile Direct Club!!! My SmileGuide Mathias was super incredible and attentive. I definitely recommend getting serviced here for aligners. I cant wait to get mine!!!
Great service!Visit from June with Crytal, my smile guide. Arrived nervous, as I did not know what to expect. I left in smiles. Thank you, Ms. Crystal. So, looking forward to my Aligners arrival.
What an amazing experience, quick and convenient, I went through all the hassle of all the appointments with Invisalign and then ended up booking an appointment with smile direct club, took 30 mins, saved time and money! Thank you’ I’m excited to be apart of the club! Let’s go!Angil D
Crystal was perfection. So detailed, answered every question with knowledgeable answers was very patient.She went over every detail until I understood everything. I wish every business has someone as efficient as Crystal well done.
Went in today for my free consultation. Dajanae was extremely helpful, kind and professional. Grateful for meeting with her today, and excited to start the process. 😁
Crystal was such a great help with me and my order!!! I had a little trouble in the beginning but Crystal came along and saved the day and made the process so easy and much more enjoyable! 😊
Took the 1st Step of my Journey here at this location. Kenyatta made the process pleasant and enjoyable. She was extremely knowledgeable and thoroughly answered all the questions that I had. She ended up being the reason I decided to go ahead with Smile Direct Club. I just hope the rest of the service is as awesome as she is. Keep up the awesome job! 👍🏽
I had an absolutely amazing experience here today. Crystal was my consultant for my appointment and made me feel so comfortable. She genuinely wanted to listen to my needs and helped me realize they could be met! I was way more calm and way more heard here not just by her but by the whole staff than I have ever been at any dentist office. Im so excited to get my retainers in! Im on a very affordable plan and I cannot wait to see my results. Everything abiutabiutthe consultation was more than I expected and Im so excited! Thank you Crystal and the team for making me be excited about my smile again!
The office is clean, well set up, and easy to find. The sign in process was painless and the woman at the front desk was very nice. I was lucky enough to have Cora as my smile guide. She was efficient, informative and made sure I felt comfortable with the entire procedure. She is kind and funny and I cannot recommend her enough. Thank you Cora!
Cora handled all of my scans and pictures, she is the sweetest and very informative. she always made sure to inform me of what she was doing before doing it. she also helped figure out my insurance and which payment plan would be best! 10/10 recommend
Pros: Clean, Sanitary, professional treatment of clients. The dentist was thorough, explained the process and considerate of my time. The $25 gift card and bag with goodies is a great demostration of appreciation.Cons: They should tell customers they are a cash only business. The advertise they accept insurance but when you provide the information, they reply with ,We are unable to verify your insurance This service is for those who dont have orthodontic coverage.
The office is easy to find abs is very clean. I like upon entering, I was offered hand sanitizer before I checked in using an iPad. Crystal who took my pictures and scans was very friendly and knowledgeable of the SmileDirect liners and products. Further, I appreciated that she changed gloves twice with handling her iPad and scanner for pictures as well as hand sanitizer before changes. Thanks again, Crystal!
Krystal was a super amazing associate! It was my very first visit and I truly appreciated her awesome customer service. We talked, she made me feel comfortable and was very informative about the entire process! I’ll be returning in two weeks to start my journey! Thank you Smile Direct Club! :)
I had a very pleasant time when I went in and got my teeth scan today. The office was clean and very calming. Mathias was very professional and knowledgeable. The scan itself was painless and a complete breeze with the help provided by Mathias. I can’t wait to see my new smile come together.
Crystal made me feel comfortable in my surroundings she explained everything where I could understand she made sure everything was in place including paperwork and the scanning procedure the office was clean quiet and peaceful good job
Staff was extremely nice, explained everything thoroughly, and provided a great overall experience! Dajanae was my SmileGuide and she did amazing!
Crystal made my appointment awesome!! She’s beautiful inside and out, definitely a great asset to Smile Direct!
Drove over an hour one way and they wouldnt honor my appointment because I got stuck in traffic and was 10 minutes late. The customer service representative told me their policy is 10 to 15 minutes grace period. Wasted my time, accused me of crying and still tried to sell me the product. I would give negative stars if I could.
When I ordered a set of retainers they had me make them from a mold. The so called retianers arrieved and they are nothing more than a set of aligners. They do not fit and when I try to put them on, they wont come off. Alos it does not cover the back tooth on both bottom sides like the aligners that were made at the office did. When I asked if I could come in to have my mouth properly measured by the machine , I was told no and that I had to take photos of my mouth with the retainers of and off. Dont waste your money. Just keep your last set of aligners. They should have told me that in the first place.
My first consolation/appointment was magical Im so excited for my new smile The staff was so personal and professional the facility is super clean and welcoming My experience was awesome I truly give Smile Direct Club 5 STARS
Went in for initial visit. Paid $89.00 for a kit. Never received it. Cant get in touch with anyone. No response to any of my emails. Will contact BBB.
My wife and I visited this location and the staff was outstanding. They were welcoming, friendly, and knowledgeable. The experience was quick and easy. I highly recommend this location.
I had set appointments for three other companies in regards to fixing my gap. Smile direct was the first appointment out of the three and since then I have canceled my other two appointments. The pricing was way better than what I thought and professionalism to resolving my gap issue was handled way beyond my expectations. Ayana was more than a great help to me and that help and person to person understanding of what would be the best choice for me is the reason why I’m going to trust this company with my teeth. I am very excited to see how my smile direct journey turns out. I will be updating social media as well as smile direct website itself with before, during, and after reviews
Our instructor was Awesome! Very Professional Friendly and informative. The entire staff was Great
Great product. Excellent staff. Dajanae, kyrra, Crystal andAdrian were wonderful. I would absolutely recommend to any friends and family.
Crystal did a wonderful job of making us comfortable and showing us how the program works. I choose to go in and have my son’s teeth scanned instead of doing it myself at home and I think that was the right option for us. I’m excited that my son will be able to finish his ortho treatment by mail. They do have guarantee to redo moving teeth if you buy their retainers once a year as well as a 30 day money back if you change your mind.
Cora helped me with y consultation, she was super nice and kept informing me of what the cost was, and what she she was doing before she even did it. I’m excited to get my aligners and start my smile journey!
I went to the Farmington Hills, Mi location and was seen by Crystal. She had such a warming personality and was very informative throughout the entire process. I even left my hat there and she gave me a call and had it waiting at the front desk for when I came back to get it.
Crystal was Great with the work she did today I appreciate everything she did for an honest with everything she did with me today I appreciate it most definitely will be getting my teeth done and well taken care of I’m a start with everything else today I got to do and I’m a keep going for what I gotta do about these teeth gotta keep a smile good looking smile thank you Crystal I appreciate everything you did for me I was definitely going to get a five star for me
They got me in and out, and Crystal was so nice and super helpful, she broke down the plan and made it not feel like just an appointment!!!!
I had my Smile Direct consultation this morning and they have already been in contact with me via email! Mathias was great to work with, he answered questions that I didn’t even know I had! I would strongly recommend doing the in-person consultation the pictures were fast and easy and a big plus we’re no messy molds to deal with!
GREAT EXPERIENCE! Kenyatta was amazing she made me feel like this is really a great choice. She was very thorough with explaining things to me. I am looking forward to my new smile. Thanks Kenyatta! :)
Crystal was so amazing! She was so professional and so knowledgeable about this entire process. She made me feel so comfortable and so happy Im starting to fix my smile. Im so excited to get this journey going with my new smile.
I had a great experience with Smile Direct Club! They make you feel comfortable and give you positivity for the outcome to your new future smile! Kenyatta was amazing and very helpful with all the questions I had, and questions I didn’t even know I had! Can’t wait for the end results!
Everyone was friendly and the office was very clean. Mathias did a great job of explaining everything, and was a joy to talk to! Good experience at this office.
If you are looking to straighten your teeth, I recommend this location!!! I had the pleasure of working with Kenyatta she was VERY sweet and friendly. From the beginning of my experience to the end she took care of me. She explained the entire process thoroughly, and made sure all my questions were answered. I even received a free gift! Im so excited to start this process, Im just waiting on my aligners to come. New and improved smile here I come!!!! 😁😜 Thanks Kenyatta!!! #TeamSDC
Hi my representative was Crystal. She was very friendly and professional. She explained everything. She took her time didnt seem to be in a rush,did the impression of my teeth. Explained my choices of paying or financing. I like the fact she didnt try and force me into nothing. Everything went smooth.
Crystal was amazing! I have been wearing my aligners for 7 months and needed a refinement, at the end of my treatment. I was worried about the whole process. She was so confident and knowledgeable. She made the entire process easy and I am really thankful. Smile Direct Club is AMAZING! The Farmington Hills office team is great. Ive always received great service from everyone here.
I was super impressed with the level of professionalism here at Smile Direct. Kenyatta was my smile associate and she was super friendly, positive and down right fun. She made me feel comfortable and was very knowledgeable. I would highly recommend visiting her! Cant wait to see my new smile soon!!!
My experience at Smile Direct Farmington Hills MI was great. Kenyatta was upbeat, knowledgeable, and very thorough. I never felt rushed. I was referred by my daughter-in-law. Kenyatta and Sara were helpful with that process as well. Looking forward to my new smile.
A very welcoming staff, with a clean, professional environment. My specialist Kenyatta, was quite knowledgeable of the process, the products available, and customer support. She was also a Smile Direct Club customer herself, which reassured me even more and made me very comfortable. I recommend this office and will be sure to refer them to my family, friends and colleagues. 5 stars.
Had such a great experience with Kenyatta at smile direct club. Such a bright and positive person and made my whole appointment enjoyable! Very excited about my journey! Thank you Kenyatta!
DO NOT USE SMILE DIRECT CLUB TO FIX YOUR TEETH!! I AM IN THE PROCESS OF WORKING WITH MY DENTIST AND MY LAWYER TO GET MY PREVIOUS XRAYS AND SUE THESE PEOPLE- MY TEETH WILL NEVER BE THE SAME!! I SIMPLY WANTED TO FIX THE GAPS BETWEEN A FEW FRONT TOP TEETH AND I NOW HAVE LOOSE TEETH AND A GRINDING ISSUE THAT DID NOT PREVIOUSLY EXIST!! WHEN YOU COMPLAIN THEY WILL KEEP ASKING YOU TO SEND PHOTOS OF YOUR TEETH AND TELL YOU TO GO BACK TO PREVIOUS RETAINERS FOR A FEW DAYS!! THEY ONLY CARE ABOUT GETTING PAID- NOT ABOUT YOUR TEETH!! I WISH I COULD GIVE THEM MINUS ZERO STARS!!
Kenyatta was absolutely amazing! I knew from the moment we met I would have a great experience. She listened, she asked great questions and she was thorough. Im so happy I came in to start my new smile journey.
Shout out to Kenyatta! She was super friendly me and my daughter walked in there not knowing what to expect and we walked out smiling and in a great mood. We were only there for 30 minutes and we only waited in the waiting room for 2 minutes. Overall the experience was awesome and we loved our goody bag. My daughter is super excited for her new smile!
I was pleasantly surprised with my experience here. I worked with Ayana, who was not only knowledgeable in the product, but also a nice person with a genuinely positive personality. The location was noticeably clean, and the staff were pleasant and professional as well. I felt no pressure to buy anything, but I also went with the intent to sign up same day. Expect a bit of a wait in terms of receiving your braces as they take time to be made, but with what I have learned so far, I am confident that this will turn out to be what I am expecting it to be. The payment plan is much less than what I would have paid at my dentist office, and the complimentary whitening light/gel is a very nice plus. That said, so far so good. Six months from now, I hope to have results that exceed my expectations as much as Ayana did in terms of service.
Crystal was truly above and beyond in her customer service!! She greeting everyone with a smile and maintained health and safety practices throughout the entire process. She explained the process and even her own experience. Glad I stopped on today!
Kenyatta helped me out and she could not have been more welcoming and fun. She got me pumped about getting my aligners. She explained EVERYTHING! And I left feeing like I understood everything and walked away with a friend. Every interaction I’ve had with smile direct has been similar. They really do all they can for the customer to make them smile! Thank you! Very excited!!
Was a super easy and fun experience! Crystal was very easy to talk to and extremely knowledgeable! Can see a live 3D rep of your teeth being created as they scan them with a small mouth scanning wand. It’s the thing they say takes 6000 images a second. Would highly recommend the scan if there is a location nearby.
Fabulous experience.! My consultation was great.! And Kenyata was awesome, and answered all of my questions. I was very impressed.!
I really enjoyed my time working with Kenyatta. She made me completely comfortable and it felt more like hanging out with a friend than being in a dental setting. This is saying a lot because, like most people, I have quite the fear of having any dental procedure done. Kenyatta made me feel comfortable throughout the entire process and made me excited about my new smile in the making.
Awesome experience. I was serviced by Kenyatta, she was very knowledgeable and answered every question I had. Her personality and enthusiasm made me feel at ease and comfortable. She is an excellent representative for smile direct!
Everything about my visit was amazing! Char was super helpful and just so kind and friendly. She was great at explaining everything super thoroughly and really reassured me that theyll take care of me and my teeth. It was all very professional and I was amazed at how accurate the 3D teeth scans were. Ive been to an orthodontist and they use the exact same scanning machine to do the teeth molds. Overall highly recommend and thank you Char!
I had a great experience today. Dajanae was very knowledgeable, polite and friendly. She explained everything very clearly. Great customer service. Highly recommended!!
Had an awesome first experience at Smile Direct Club in Farmington Hills. Ayana was super friendly and answered all of my questions! She had exceptional costumer service skills. I cant wait to officially begin this process once I receive my package!
What an awesome experience! The environment was very clean, organized, and welcoming. I had the pleasure of working with Crystal who made sure to go over everything I had concerns or questions about to the T. She laid everything out very simply and explained the process in great detail. The 3D scan took virtually no time at all and she did it with ZERO discomfort to me. Awesome staff, awesome environment, awesome experience, AWESOME price. Beyond excited to create my new smile!
I went to smile direct on 11/10/2020 for scans and consultation. It was such a great experience from the moment I walked into the door. Brooke was the associate that was helping me. She was great! Very positive, well spoken and Nice!! She guided me through the process by making sure I knew what to expect when I got my aligners! She showed me the options, pricing and what was included in my smile direct club bundle. Overall this was a great experience! I am very pleased with the cleanliness and professionalism of the office!Thank you Brooke & thank you smile direct club.
My visit to the Farmington Hills location for a scan was awesome. I want to thank Crystal for making me feel so welcome, answering all my questions, and just for being so nice and friendly! Hi Crystal! And a big thanks to both ladies there for not saying a word for me being there a day early. (Just figured that out today). They still kept my appt and went over every step with me.
Everyone was so nice , Crystal helped me understand and made me feel comfortable about the whole process.
Wow!!! What an amazing experience. Ayana was absolutely amazing!! She answered every single questions and made me feel so comfortable. The appointment was organized, clean, and professional. I’m so excited to start this journey. Thank you Ayana and the smile direct team at Farmington!!
After over a year, several re-scans, new trays over and over again... I finally requested a refund from this company... however, a refund(that was not in full) doesnt pay for the damage done... I was left with my bite off, a clicking jaw, and my teeth still crooked. I definitely regret this. Not to mention the yellow teeth I got from this mess.. the whitening never worked either. To say Im disappointed would be an understatement... I believe theres a lawsuit now for this company for the same things.I want my mouth fixed... this is so depressing 😒
I love smile direct so much. I have been a loyal client for 5 months now and I feel like family every time I visit a smile shop in Rochester Hills MI, Charletta took great took great care of me was patient and kind. Also stop in and get you a free 3D scan plus a shirt take a pic in it and hashtag grinsaroundtheworld. They are doing $5 donations for a great cause. I would greatly without a doubt recommend smiledirectclub to everyone and anyone that wants to get their teeth whitened faster and straightening out.
I had a great experience there. Everyone is super friendly and explained the entire process so well!
My experience with Smile Direct Club (at Orchard Corporate Center) was handled by Brooke. She was very personable, to the point, professional, and knowledgeable about my new process receiving aligners.I appreciate her time management as I was just almost too late and she still managed to provide a great experience for my set up.I gave 4 stars instead of 5 because a 10-minute grace period is not enough. There was no one else waiting and no one in the parking lot...However, I had a very pleasant experience.Thank you Brooke! You do well at your job!
My experience with the smile shop was awesome, my smile guide, Cora, answered any questions I had, was very friendly, and made me feel comfortable!
My visit with Direct Smile was a very pleasant experience. Crystal had the most inviting smile, demeanor, and personality. And Taylor at the front desk was great as well! They both made me feel very comfortable from the time I walked in the door, there was also lots of laughter. They both were very understanding of my desires. I enjoyed my visit.Thank you Direct Smile,C. Spencer
Updated review! After seeing how my smile would look after the plan I was so disappointed the part I didn’t appreciate was that was I was lied to. I went in person. At the appointment after my scans with the representative and she said that “we will be able to close all your gaps in your mouth you’re going to love your new smile”. The correction of my smile would’ve consisted of only bringing together my first 4 teeth and leaving 2 huge gaps on the sides where probably 2 more teeth can fit in between each space lol. I would’ve even appreciated “We will do our best to close your gaps”. I did cancel before I started treatment which was a relief. I just would’ve appreciated honesty in the first place instead of deceit and getting my hopes up.
Mathias was extremely knowledgeable and professional. He provided a great explanation of the process and the options available. Outstanding!
My smile guide Kenyatta had an amazing energy and made me feel comfortable and welcome the entire visit! Very friendly and wonderful place to start my smile journey!
Brook was very knowledgeable about the liners. She explained the products, process and answered all my questions.The 3D image was quick and painless. Office was clean and conveniently located near me. We discussed payment options and completed the transaction. Highly recommend the Farmington Hills office.I look forward to receiving my Smile Club liners and having a great Smile in afew months for my daughters wedding.Thank you.Mary
I absolutely loved it! I wasnt really too fond of aligners and was nervous but I left super stoke and excited! The customer service was exceptional and Crystal was super awesome and super friendly. Very kind and patience. Her smile was a great example and relief to show that this really does work!
I have been thinking about get one for a long time but never really made up my mind. But today my appointment with Brooke was absolutely joyful! She is very patient and professional with a great sense of humor:) At the front desk the cleaning process was great and made me feel safe to enter and they double cleaned everything in there.Can’t wait to receive the package!
Literally awful. I tried them for two years and it scratched and caused my teeth to be sensitive to the touch and definitely did not straighten my teeth. They are extremely uncomfortable and will push your gums up really far. Oh and when you want a refund its an extremely long precess that they will drag out and continue to charge your card the entire time even after telling you the account is canceled. Oh and i hope they refund the correct card that actually belongs to you because ive had to call twice with complaints about the fact they are trying to refund a card that doesnt even belong to me. Each time they have said that its fixed and updated just to send a new verification email with yet again the wrong card numbers. I wouldn’t recommend them to anyone ever.
Met Crystal and the staff today at Smile Direct Club and I must say that they made this a pleasurable experience. The process was simple and the instructions were easy to follow. Crystal was so nice and informative and she made me feel great about this decision. I cannot wait to get my new smile started.
I loved my visit w Smile Direct ClubI actually came in a little early because I put the wrong phone number online but Sara was so so nice about it and explaining everything to me. Thank you Sara!My visit with Taylor was great. Talk about great staff and customer service. She answered all my questions and was super open to all my concerns. Loved talking with her.The entire staff made me fee confident going forth with the program and getting my perfect smile. Thank you everyone!
Easy to locate! Staff was super friendly also. The process was over so quick! And my smile guide did a great job of making sure I was comfortable. I’m excited to start my journey of creating a new smile :)
Worst place I have ever experienced I got an offer on a “deal” for SDC they did X-rays, took a few hundred dollar down payment, told me they would be in the mail in x amount of time. I waited, waited, waited & waited made multiple phone calls before them telling me they wouldn’t send anything out before having X-rays sent from my dentist even tho I already did a 3D X-ray in the office. A year later and at this point I just want a refund for going thru such an awful experience & they refused to even do that. I would give 0 starts if I could DO NOT EVER DEAL WITH THIS OFFICE ITS A TOTAL SCAM!!!!
I am extremely disappointed with my experience with Smile Direct. It was a bad decision on my part to trust them with my smile. I have had multiple scans and sets because the ortho assigned to me (Dr. Guirguis) cant seem to get it right! I understand that nothing is perfect, I I new (based on the short plan they started me on) that it wasnt enough time to correct my issues, but I went with it. They hounded me about buying my retainers, after I completed the first cycle of this horrible experience, and I purchased them for $99. Just as I figured, the 1st plan cycle was not effective, and I had to start another plan (that I had to fight for because they didnt want to do a new plan! I demanded a refund for the retainer set I purchased and they never refunded my money!! Now Im stuck with retainers I cant even use!! After much fight and delay, I finally got an approval for the second round of aligners, which took a long time to get (and left me stuck in my last set of aligners until the new ones arrived). Low and behold, this plan didnt work either!! The spacing in my teeth was still there, and my bite was worst than it was!! When this plan didnt work, I asked for a new ortho, which I never got, and had to fight (again) to start yet another plan (#3) because there was still spacing in my teeth (top & bottom), and again, my bite was worse than it was when I started. I just completed the 3rd aligner plan (last week Friday), and its the same problem!!! There is still spacing in my teeth, and to top it off, the aligners never covered all of my teeth... none of them!!!! I am still wearing the last aligner set because this company refuses to right their wrong. I demand a refund for these aligners and for the retainer I purchased after the 1st set didnt work!!! These aligners werent free, and I shouldnt have to beg and pay. I will be reporting this company to the BBB if I dont hear from anyone to rectify this matter!!!
All I have to say is WOW! Very impressed. I went to this location for a scan of my teeth and Crystal was wonderful!!! She was very pleasant, professional, and accommodating! I am very happy I chose Smile Direct Club! I highly recommend.
Had my Free 3D scan yesterday and Crystal my smile guide was so wonderful during my appointment, she answered every question I had and made it so much fun. I felt so comfortable. I’m so excited about getting my new smile!! If you have been wanting to try you should make your appointment Go see Crystal! You won’t regret it!
Man, where do I start... walking into this appointment I was greeted not just by one person but every staff member that I crossed paths with. Not your, loud annoying, welcome to (store name) but it was a sincere genuine greeting by each staff member. I felt very welcomed and I can honestly say I also felt a sense of cleanliness.Right after checking in, no wait, I was escorted to the consult room where I was assisted by Crystal. Listen, I’m sure everyone there is amazing but if you read this before going in, ask for Crystal! I literally had to keep my composure a number of times considering a high five isn’t your professional gesture and who knows with Covid 19. Crystal was awesome throughout the whole consult! I don’t know where Smile Direct finds these people Bc it’s by far the best customer care I’ve had in... forever. Crystal was direct, clear with her instructions and really personable throughout. The experience with Smile Direct was 100% perfect to my standard and I’ll be sending referrals Crystals way.
I went for my 3D scan yesterday at the Farmington Hills office. The office is easy to find and very warm & inviting. Brooke & Sara were incredibly sweet & helpful. As much as I was excited, I had reservations about how the process may or may not work with my teeth issues and the girls addressed my concerns and thoroughly explained the details of the process! By the end of my visit I didnt want to wait any longer than I had to to get my aligners! Very excited to start this process with Smile Direct Club!
I had a wonderful welcome, and experience during my 45 minute consultation. The imaging photos told me a different story. Im very happy I had a chance to improve my smile. The staff was Awsome!!!
I went to Smile Direct Club to see if they could help me with a bite issue with my teeth. My smile guide, Taylor was wonderful. She was very friendly, answered all of my questions and made me feel very comfortable and confident at my visit. I would recommend them to anyone looking to perfect their smile.😁
So far so good!! Super friendly staff and the young lady who did my exam was super sweet and very informative!!
I’m totally disappointed! I follow all the steps that were stated. I should have consulted my dentist before joining Smile Direct. No improvement with my teeth. I lost a lot of money and time. I would not recommend this product. Please consult your dentist. I must say you pay for what you GET!!!!!
Kenyatta was our consultant great customer service she was very informative she answered all our questions and went beyond. My daughter and I were super happy when we left there. Kenyatta was awesome made us feel like we were family!
Smile direct club is a must!!! I have been thinking about getting my teeth straightened since I was a kid and I am now able to do so. I booked a 30 minute 3D appointment and I am very satisfied with my results. I was met by a lovely SmileGuide by the name of Ayana, and she definitely made the experience even more special. She was very informative, professional, and overall helpful. I am glad she orchestrated my appointment. I will be sure to recommend my friends to smile direct club and hopefully they are able to get Ayana and the same experience I received.
Great experience. Crystal was very kind and informative. She answered all the questions I had, and made me feel very comfortable talking about my insecurities regarding my teeth. The 3D exam was super fast and easy. I can not wait to start my journey with smile direct and see the end results.
I really enjoyed my visit at the Farmington location. The whole staff was very welcoming. This visit was by far one of the best visits and customer service I’ve had thanks to Crystal. She explained everything to me easily and was really friendly. I definitely recommend trying them out. This is my first time doing a review on google, but people definitely needed to know this!💛
I was so excited to start with smile direct club but after the initial 6 month treatment plan I have been scanned to continue treatment multiple times now. I’m probably up to 6 to 7 times of continuous treatments with the same issues not being addressed time after time after time again. My real dentist is so concerned about the open bite of my teeth he is recommending that I see a proper orthodontist. Crystal and Brooke at the Farmington location have been great to work with and have taken my concerns very seriously but after they submit my concerns to whoever they go to I feel like it gets ignored because absolutely nothing changes. I asked to switch doctors 3 or 4 times and again, nothing. Everything falls on deaf ears with this company. The price attracted me at first, but now it’s like “what’s the point”.
I went in for my imaging appt and I was shocked at how quick everything was. I was greeted at the door immediately and the staff were all very kind. Crystal was very open to answering any question I had about the entire process. I definitely understand why SmileDirect has the reviews they do. Excited to start this journey!
Crystal was a very great help! She was very nice and answered every question one could have. She deserves a raise in my eyes! Smile direct is very family friendly and will help change your life for the better!
I came in not knowing what to expect. The young lady at the front was very nice and pleasant and then I met with Crystal who was extremely sweet and very informative. I thoroughly enjoyed my visit with her and shes the reason I went ahead with proceeding. I didnt plan on signing up because as I mentioned before I didnt really know what to expect however Im glad I came in and Ill be sure to refer friends and family. Thanks Crystal :)
Smile direct club is legit! What a smooth and efficient visit, Brooke made everything so easy to do and was very informative with her explanations of how everything worked. I would highly recommend this to anybody looking to improve their smile and I can’t wait to get started with their product!
I completely enjoyed my appointment with Brooke today! She was fantastic! She clearly explained everything she was doing and what to expect. She was friendly, professional and so pleasant! I am so excited to start my treatment plan.
We really enjoyed the amount of communication and the exam was thorough. Our Smile expert Kenyatta did great with my 16 year old daughter. We look forward to the process!
My Smile Direct Club experience was amazing!! I was nervous while waiting because I did not know how the process was and I also was second guessing my decision, but that soon changed. Shannon is amazing at her job!!! She is very welcoming and informative. She made sure that I understood everything about my aligners. As Shannon was explaining everything verbally and visually, I started to get excited and I knew I made the right decision. My favorite part was the 3D scan of my mouth. I can’t wait to get my aligners and start this journey!!!
Professional with a touch of fun!No wasting time..Kenyatta had make sure I was comfortable & answered all my questions.Her great mood also made my day!Thanks again, very nice experience I recommend
I came in yesterday for my smile scan and was thoroughly impressed by Smile Direct Club! With glowing reviews and great before/afters (not to mention how incredibly affordable it is), I was definitely intrigued. I met with Kenyatta, who had such great energy, was very informative, and was just as excited about my new smile as I am! I walked in with a bunch of questions about the process and she answered every concern I had in her intro talk before I could even ask :) Im so excited for my aligners to come in the mail and know that I made the right choice by coming to SDC! Keep up the amazing customer service!
Recently visited the Smile Direct Club with Ms. Crystal who assisted me with viewing my new smile and journey, she was so professional, pleasant and welcoming. Thank you for my future smile can’t wait to see results🖤🖤🖤
I booked an appointment on the Smile Bus and met with Crystal from the Farmington Hills location. Crystal was extremely pleasant, knowledgeable, and helpful. She was very communicative while she was doing my 3D scan and discussing the Smile Direct liners. Also, Alyssa helped to check quality and answer my questions. She was very kind as well! I was very pleased with my experience. I cannot wait to receive my liners! A bonus of today was receiving the whitening kit! Thank you again Crystal and Alyssa!
I went in yesterday for my initial consultation. Ayana was awesome. She was friendly and very personable. She made sure I left without having any questions. I signed up to start and am very excited!
I absolutely loved my visit. I went to the Farmington hills location and crystal helped me she was so nice and informative. It’s nothing like a regular dental visit. I can’t wait to get my aligners.
I had a great experience at smile direct club! Ayana, my smile guide, was AMAZING!!! She was so kind and friendly and made me feel super comfortable right away, she was also super professional throughout the process, and extremely knowledgeable about the teeth straightening process so I walked away feeling really solid about the new info I’d just learned. I would 100% recommend the smile direct club to anyone looking to improve their smile and quality of life, definitely request Ayana if you can!! :)
The staff was amazing. Ayana asked so many questions and had straight forward answers. The 3D imaging was super easy and painless. I’m so excited to start my journey to a straight smile. 😊
Great prices, very affordable and great service, Whitney took good care of us.
My experience at smile direct club was awesome. Crystal and Shannon were both so sweet, they helped me with any questions or concerns that I had as soon as I walked in through the door. The moment I walked in I was greeted with a smile and a happy attitude from the staff. They instantly made me feel comfortable. Crystal helped me with my impressions, and she was perfect. I have always been self-conscious about my smile, not showing my smile to anyone, not even family. But surprisingly, Crystal made me feel comfortable enough to open up to her to show her my teeth. It was even better to know that she was also wearing aligners, and has been doing so for six months. She made me excited about this experience. I have already ordered my aligners and I can’t wait for them to come in the mail! Thanks Smile Direct Club!!
Brooke she was very pleasant and she made me feel very comfortable.I enjoy talking to her.The whole staff was awesome.l could have stayed with her all day because she made my day. Ill be showing my teeth very soon.
They were so welcoming the moment I came for my appointment. The place was clean and followed all guidelines with everything going on, COVID-19. Brooke was nothing short of amazing and soooo informative!! I would recommend them to anyone looking to get their Perfect Smile. Thanks again Brooke!
Great experience! Email/text sent to remind about my appointment + signage posted throughout the office building made it easy to find the SmileShop, and Crystal was so friendly! 3D scan of my teeth was surprisingly quick (and even fun!) and the process of becoming a Smile Direct Club member has been pretty easy so far...looking forward to getting my aligners!
My worker was Ayana and she was the best! She made sure I was comfortable, made sure I had all my questions answered and was so nice and sweet! Im a little bummed this was a one and done visit because I would not mind going back for visits with her!
Love love love this place. From the moment I made my appointment I knew that I made the right choice. I was assisted by Crystal who is such a sweet person. She guided me carefully through how the SmileDirect aligners work and made me feel comfortable and appreciated. If you are looking to get clear aligners, SmileDirect is definitely the perfect choice! ♥️
I had a great time. Everyone was so professional and friendly. I went to my appointment feeling good about it left feeling great. I will recommend Smile Direct to the rest of my family.
I walked in and was greeted with a warm smile by Crystal. We talked a little bit about the process and I told her how nervous I was. She offered me something to drink (which was great because it was scorching hot outside) and assured me that everything would be fine and directed me to a book with before and after pictures of former patients. That definitely made me feel a lot more comfortable.Then I was escorted to the back by Char who made me feel even more comfortable with personable conversation and reassurance. The process was SUPER comfortable and SUPER easy. She took 3D pictures of my teeth and explained EVERY step of the process to me as she went along. This was more comfortable than ANY experience I had ever had at a dentist office. She made me SUPER excited to get my package in the mail.Thank you Char and Crystal! I literally cant wait to see my smile transform!!
Just did my scan and my experience was great. Crystal was really friendly, knowledgeable, and energetic. I really appreciate her dealing with my shenanigans. And shout out to Sarah. Cant wait to get this kit! The only downside so far is that you cant reach the office directly for questions. You are directed to a call center every time.
My first time there I love the friendly faces that greet you at the door. Even to the Smile Guide named Char who was so relatable and comforting and understanding to my desire for the perfect million dollar smile. She was very professional and answered all of my questions and gave enlightenment on my every concern.
Omg Crystal and Taylor they are the best the are so helpful and caring most definitely the go to persons crystal is so incredibly beautiful and knowledgeable it was like a cake walk In The park I was very down and not knowing how I was going to pay for my teeth to be fixed then after a 20 minute appointment to my Surprise Taylor was the manager and she Coached me through the payment plan which was so reasonably affordable how can I say no! PLEASE if you’re looking to get your teeth straightened or whatever the situation may be they are the best in the state!yours truly, satisfied customer
Leonardo was great! The establishment was friendly and clean! The visit was informative and fast! I got a free scan, $100 off of my aligners, a $25 amazon gift card, a free whitening kit, free lip balm and option 2 for my smile plan! The whole experience has me excited and I cannot wait to receive my aligners! Very pleased with everything so far!
Crystal was extremely kind and helpful. Allowed me to express my concerns and answered all of my questions knowledgeably. She also ensured my safety throughout the entire process. An excellent employee and overall a great experience!
Kenyatta was so awesome and helpful although my kid wasnt much of a talker. I love that she uses Smile direct and gave a actual testimony of the retainers. That does help.
Crystal was wonderful! She went above and beyond to make my experience exceptional. She went over everything in detail with me and made sure I didn’t have any more concerns. She was very easy to talk to, I ended my appointment signing with Smile Direct.
I had a very good visit with Crystal. She explained the process of acquiring Smile Direct aligners thoroughly and made sure I left with all of the information I needed! It was quick, easy, and painless! I’m so excited to officially start with my aligners!!
My experience was amazing from beginning to end. I didn’t catch her name but girl in the front desk was really nice. They all made me feel welcomed. I went through the process with Kenyatta. She was amazing and really friendly. She answered all my questions and made my experience fast and easy.
Crystal was amazing! She was sweet from the moment I walked in the door until the moment I left. I felt very reassured of the process, she answered all my questions, she made me feel like I was her friend (which is so important to me!) and the best part is-- I got all that for 60% less than invisalign. Thanks to this awesome team and Crystal! :)
The in person process was quick and easy. Kenyatta did an awesome job of explaining the process and performing the scan of my teeth. Im happy I did the in person option, even though it was a 30 minute drive from my house.
Anya was amazing at the Farmington Hills location in Michigan! This was such a great experience. I had braces for years and my wisdom teeth moved my teeth, it’s going to be such a simple and easy way to fix my smile.
Kenyatta made my first appointment at smile direct a great experience and sold me on smile direct right away. She was very bubbly, friendly, and so sweet! Thank you, Kenyatta!
Great experience with Kenyatta, friendly, helpful, and polite. She definitely made me comfortable, and sold me on the Smile Direct Club process and product. A+
I met with crystal for my appointment. She made me feel comfortable and at ease right away. I will definitely recommend family and friend to this place because Crystals mannerism really impressed me.
Thank you Smile Direct for providing the public an affordable service at the hands of professional, caring, well mannered, and knowledgeable staff. I honestly must say the service provided ( at the Farmington Hills office) exceeds my expectations of good healthcare! I am a healthcare provider myself and give them a thumbs up all across. I have had to revisit for touch up re-evaluations over the course of my treatment and felt the same way every time, happy, satisfied, and taken care of! Thank you for being available to the southeast MI area.... a special Thank you to Brooke ....
What a great experience and offer. I worked with Brooke she was wonderful. She was kind, thoughtful and knowledgeable about the system. She was able to answer all of my questions and great about anticipating things I didnt think of. This seems like a truly great program and the Farmington Hills location was definitely the right choice of offices to visit.
My technician Crystal made me feel right at home the minute I walked in. She was very knowledgeable at what she does and gave me a very clear explanation on how my journey was going to happen, and how happy I would be with the outcome. I couldn’t have asked for a better tech than her, thank you Crystal!
Got scanned by Kenyatta and she was very sweet and helpful from the beginning, and she made sure to do a thorough job with every part of the scan which I really appreciated. If you get Kenyatta your in the right hands she’s awesome.
We had a great experience! The process is straightforward and the pricing is great! Kenyatta personalized the experience made it quite enjoyable! She was welcoming, professional, knowledgeable, and caring!
I had an appointment for 4pm but I ran over time at work. So I called to see if I could still come and they were very accommodating even that I called a little after my actual time. I would had completely understood if they didn’t let me come. I got there 15 minutes early and the door was locked so I called and she informed me that she will text me once their ready. (They had to clean and make sure the other patients were out before I came in. It was very clean in there and the had me to sanitize before we started the appointment. The person I had was Taylor she was so nice and very knowledgeable about the process. She was gentle while doing the scan and she also help me with the Referral I was inquiring about. I’m super excited about getting my process started Thank you Taylor 🤗
Amazing experience! I loved the professionalism of the staff... I had the pleasure of doing my appointment with Leo as well as Taylor! Both provided excellent service and a friendly appointment. I strongly recommend doing your initial impression in store as they use cutting edge 3D imaging technology for this... very cool!
The Farmington Hills SDC office is very clean and welcoming. The staff was very friendly and professional throughout my entire process. My smile guide Crystal was nice and patient as she walked me through the process and took my images. My final 3D Scan turned out great! The overall process was painless, simple and quick. The coolest thing was seeing a 3D image of my smile on screen. At the end of the session I received a gift bag with lip balm comparable to EOS and a 2-day supply whitening pen w/LED accelerator light. Initially, I was hesitant about coming in but, I left feeling confident that the smile team was there to help me through the process. I would highly recommended this place.
I just completed my appointment with Crystal! I was blown away! I had an absolutely amazing experience!!! I was impressed by the personableness and professionalism. I was a former Invisalign patient and Smile Direct has definitely exceeded my expectations!!!
I went for my consultation appointment today with Brooke. I would say my appointment went very well, Brooke and crystal were so kind. Brooke got to know me and what my goals were for my smile . She was so knowledgeable and answered all my questions. I had my little one with at my appointment and even with him being so busy she worked around him and was pleasant the whole time . The office was clean and neat , I felt the one on one attention that I needed .
I just left my appointment at the Farmington Hills location. If you are considering fixing your teeth, go here! Start today. The staff was so friendly. Sarah greeted me and I was in the room at 1:30 on the dot! My consultation was with Crystal. She was great! The appointment was quick, easy and very informative! (Seeing my teeth on the 3D scan was wild!) I explained that I needed to sit down and figure out my finances before committing. She gave me all of the information necessary. Thanks ladies!
Wow! This experience was quick, informative, and exciting. Kenyatta was the most helpful consultant that I could’ve hoped for. She was patient, and encouraged me to take my time with any questions I had. In and out in 30 minutes exactly, and while it was quick I never felt rushed. A great experience and will recommend it to anyone that will hear me talk about it. Thanks, Kenyatta!
I met with Crystal from the Farmington Hills location and she was phenomenal. She made me feel like I was right at home with her positive attitude and she definitely had the best and brightest smile. I felt like I had known her for a very long time and it was very easy to go through.She was such a great representative and I wish that all people were as nice as she was!!
I was seen by Kenyatta and she was AMAZING! She started off just getting to know me and my personal life. She was so warm and inviting! I was so comfortable with her... it was like we had been friends for years. I definitely recommend @SmileDirectClub they are innovative and go above and beyond for their customers/patients!!
I drove two hours to the smile shop because I just gave up with taking impressions at home...lol...The experience was great and fast!!! Crystal was my smile specialist, she was very professional and nice. She made sure I was comfortable, and everything was accurate. I wish I wouldve went to the smile shop from the beginning, Im so excited to start my journey!!!
Crystal was very helpful and very personable. Answered all my questions and was very patient with me when I rambled. Shout out to her lovely necklace. She’s knows the one. 5/5
Brooke was wonderful! She was professional and knowledgeable, but equally as important she was warm and welcoming. It’s a difficult process exposing your flaws to a stranger....but Brooke made the process easy and comfortable. It was a great experience and I am so very excited to get my kit and start my path to a better smile! Thx Brooke 😊
I had a great experience today at Smile Direct in Farmington Hills. Crystal did an amazing job! She made sure that I had a clear understanding about the product, answered all my questions and was very kind throughout my appointment. I left feeling very happy and content about the product thanks to Crystal.
Just left my appt. What a great company had a few problems with my treatment no big deal but they went out of their way to make it right. A fantastic shout out to Brooke at the Farmington Mi. Office thank you so much you did a super job making me feel comfortable its employees like you that make companies great. Again thx So much Brooke
I nervously went for my consultation at Smile Direct Club in Farmington Hills. My consultation was with Crystal. Crystal eased my nervousness, was patient with me and answered all of my questions. Crystal is a great representative for Smile Direct because she expresses care, patience and individual concern towards the client.
Brooke was fantastic. I can’t believe how easy this was! It took 15 minutes for me to be in and out and everything will be sent to my house. I remember spending hours at the orthodontist years ago but they make it so easy!
My visit was absolutely wonderful. Im so glad i decided to give the Smile Direct Club a try! They made me feel good about deciding to change my look just!!😊 Thank you Smile Direct Club!! Looking forward to my new look!!😀
Just took my daughter to get her 3D scan. The staff there is amazing. Crystal was great with a very warm welcoming. She answered all of our questions and concerns. My daughter is 12 and was very nervous but Crystal made her feel very comfortable. And even let my two year old occupy his time with toy trucks. My daughter can’t wait to receive her liners in the mail. Thanks ladies you’re great 👍🏻
It was very nice and welcoming experience! Thanks to Nate I felt way more comfortable during my appointment 😊 very friendly staff and clean environment.
Crystal is AMAZING!!!! She was so helpful and honest and she made me feel sooooo good about my new journey with my smile. Thank you, thank you, thank you!!!!
I had the pleasure of meeting with Crystal at Smile Direct in Farmington Hills, MI. Not only was the visit informative but it was really cool seeing the 3D image of my teeth. Crystal was able to answer all my questions and made me feel very comfortable. I could tell that she loves her job and working for Smile Direct .
I met with Leonardo today, his service was very impressive. My appointment wasnt showing on the roster, but he made sure to fit me in immediately. The office was very clean & well organized too. Leonardo answered all of my questions thoroughly, patiently walked me through the process & made light conversion throughout my visit. Thank you Smile Direct Club for the professionalism, Im eager to begin my treatment plan!! 😍
When I arrived Sarah was super nice at the front desk. She answered my questions right away and got me into a room within a few minutes. Crystal was the one who took my scan and explained everything to me, and she was very nice and knowledgeable. I was very happy with my time in the office and would recommend it to anyone looking to get their smile corrected!
My very first visit was today with Brooke. She made my experience so fun, quick & super easy. I am very happy with the service & goody bag I received. Thank you Brooke for a wonderful experience.
I am almost done with my treatment and I have been very pleased with the results. Unfortunately I need refinements and I was scheduled for a scan. Kenyatta did my scan and she was wonderful at explaining everything as it happened. The process was quicker than doing in home impressions. The location was clean, easy to find, and the staff was very friendly. I strongly recommend this process.
It was a very cool and new experience, the staff was very friendly and they know how to make you feel comfortable, the building and rooms were very clean.I will say, i really like a camera taking a 3D print of my teeth rather than the impression kits. It’s always so messy and takes forever! But with them i got to see the print of my teeth on the screen and i was amazed to see my teeth sitting in front of me! Thank you!
Crystal was an Absolute doll! She had an answer to every question I had! Who would have thought that straightening teeth could be so easy, convenient and affordable! Im super excited and looking forward to my perfect smile! Thanks again Crystal for being apart of my journey!
Crystal was awesome!!! I had an emotional moment and she was able to calm me down. I appreciate her patience with me. Thank you again Crystal you are great at what you do.Arlece
My 3-d scan went great at smile direct club in Farmington hills. Ayana was so nice and professional! I can’t wait for new teeth transformation!
I went to the smile shop today for the 3D scan/ consultation. Crystal with a C as she says, was my smile shop consultant. She was wonderful. She is not only beautiful on the outside, but you can tell that she is a genuine, beautiful nice person on the inside. I never felt that she was being dishonest and trying to sell something that wasnt going to benefit me. I cant wait to see the plan of action, and I believe I will be moving forward with the process. Great job Crystal with a C....... My only complaint was she didnt know much about football, but the great customer service made up for it. We need a Crystal in all lines of work providing customer service.
Just did a smile scan today! Kenyatta was awesome and made my experience really comfortable and not awkward, she was great and the whole process was easy. I totally recommend doing the 3D scan instead of doing the impressions! Its a lot easier and is more accurate. Highly recommend! Plus, its free :)
I absolutely loved my visit! I had the pleasure of working with Crystal at the Downtown Detroit location and she was excellent. Not only was she very knowledgeable and answered all of my questions, but she also created a level of comfortability allowing me to relax and enjoy my customized experience. Definitely sending my friends, family, and co-workers their way.
I decided to go in because I didn’t feel like I could do the impressions on my own. When I came in there was no one at the desk so I rang the bell. As soon as I rang the bell, Shannon popped around the corner quickly and greeted me promptly and signed me in. She was pleasant and asked me about my holiday. She kept the lines of communication open by letting me know our next steps. She even offered me the opportunity to brush my teeth with a toothbrush and paste. I’ve never had that offered before. She did all of the impressions and answered all of my questions about the process. I am confident about my decision to go with SmileDirect and excited about seeing the changes. I should have my plan released to me in 1 to 7 business days. The payments are reasonable and I am ready to see if 5 months will be all it takes. I will be back to add to my review as time progresses.Shannon was awesome at this location.
Crystal was AMAZING!!!! She made me feel really comfortable when expressing my concerns and assured me that I would get results!! The appointment was SUPER easy. I was able to get one the same day after work and I was in and out in less than 30 mins!!! Can’t wait to get started on my Smile Journey!! Thank you Crystal!!
My experience was the absolute best, every staff member treated my husband and I as if we were family. Brook was amazing!! I can’t wait to start my new journey to a brighter and happier smile!
Everyone was extremely professional and pleasant from beginning to end. If you want quality customer service and attention to detail, make your 3D scan appointment with Crystal. She answered all of my questions and concerns while in the office and via phone. Her friendly attitude and knowledge of the product makes her a cut above the rest.
Brooke was great! Very nice. She did the best. Really helped me and I can’t wait to use to smile direct club! I will recommend her and the company.
I was a bit skeptical at first, but Crystal and Kenyatta put me at ease right away. Theyre both very knowledgeable and you can tell theyve been doing Smile Direct Club appointments for awhile; theyve got it down to a science. Theyre both super nice as well, which is a bonus. Crystal was even kind enough to give me $100 off my treatment because Im a veteran. I didnt even have to ask for it; my veteran status just came up organically in conversation. Thank you, Crystal and Kenyatta!
Im so excited to get started as a smile direct club member! It was super easy and super fast. Jessica provided outstanding service. She has a great personality along with lots of knowledge. She definitely helped me understand the product and service. Thank you to all the employees at the farmington hills location, cant wait to see the new office come together!
Staff was very nice, didnt take long! Rita and Jess did an excellent job when doing my 3D scan of my teeth, and explained everything that I needed know and answered my questions as well. Thank You. I am ready to start smiling😁
The checking in process, and the 3Ds actual process is very streamline. The staffs are very friendly and knowledgeable. Brooke answers all of mine & my husbands questions and explained every steps. Price is very reasonable and affordable. Definitely worth it and highly recommend 👌👍 Cant wait for me to receive my invisaline design specifically for me😁
Came in kinda crabby cause I scheduled an appointment so early in the morning, totally my own doing. The front desk girl Jordan was so nice it was kind of hard to stay in a salty mood. I was asked if i wanted to participate in a training video and in return they would give me my 1st time retainers free which continued to brighten my day. I obviously said yes since I cant pass up a good deal.I was then called back to get my consultation where I met Crystal with an A cause thats the only way to spell it she said, lol she was funny. Crystal was super professional but still personable. She did such an awesome job and made my consultation so easy and hassle free. Id recommend this service and especially this location to anyone that is thinking about getting invisible aligners. Left feeling great and not salty in the least.
Brooke was excellent in explaining the process to me throughout my visit. It was a very comfortable and relaxed appointment and I left feeling like a new smile was in my future.
Total reviews rating 4.8
199 Reviews for Smile Direct Club 2023:
Review №1
2022-06-01Had an amazing experience with Shannon! She was so informative and personable, she got me so excited to start my journey with smile direct club. They took me right back even though I was 10 minutes early. The office is super clean and comfortable. 10/10 experience. If you are considering this is I highly recommended going into the office. Again shout out to Shannon you made the trip in so worth it!
Review №2
2022-04-09Had a wonderful experience with Mathias. He was so informative, friendly and the perfect person to take someone through this experience!! Great mannerism and people person!I thought about backing out on my way to my appointment but Mathias did such an Excellent job in his presentation, knowledge, thoroughness, patience and just all round professionalism about the product sold me that this was a superior product!The above name says Sherry Houston but my name is Jeni Perry and my visit was in Farmington Hills MI!I’m excited to start my Smile Direct Journey!😊Sincerely,Jeni Perry
Review №3
2022-03-06I was taken right in by CRYSTAL at their Farmington Hills location in Michigan. She had THE BEST PERSONALITY! She was genuinely interested in me as a person and wanted to give me the best experience.Not only was she professional (explained everything to me and let me take before pictures of my 3D scans). She actually made the experience fun and put my mind at ease that this is a great economical way to get a beautiful smile.THANK YOU SO MUCH CRYSTAL! SMILE DIRECT IS VERY FORTUNATE INDEED TO HAVE YOU!!!😁💗
Review №4
2022-04-05Everyone was friendly from the moment I walked into the door. They made sure all my questions were answered and that I felt comfortable. Crystal was the best 👌 She made me laugh and smile before my 3D scan and we had a great conversation. I felt more like I was talking to a old friend or family member instead of a dental appointment. I cant wait to get my aligners.
Review №5
2021-08-30The experience was very pleasant & fun! The office is nice & clean not to mention beautiful 🤩! Although I had to travel to Michigan from Toledo, Ohio it was well worth it! I loved being taken care of with such fast service. Mathias was an awesome help with explaining the whole process and he definitely kept me smiling (laughing) ! I highly recommend others to come to the Farmington Hills, MI location or just to the Smile Direct Club in general; I promise you won’t be disappointed!
Review №6
2022-03-29Awesome!My appointment at Smile Direct Club- Farmington Hills went wonderful. It was a very clean and professional environment. The Tech Crystal was very intelligent and was able to answer any questions that I had. She did an amazing job with taking my 3D scans of my teeth so I could be a step closer to achieving my perfect smile. I highly recommend going there and seeing Crystal. You wont be disappointed, I promise!
Review №7
2022-06-08Shout out to Crystal (with a C because thats the way its spelled) at the Smile Direct office in Farmington Hills. My scan was a great experience because of her. She was professional, had all the answers, gave me all the time I needed to absorb the information and really cared about how I was feeling throughout the session. I left that meeting feeling excited and ready to sign up. I am several weeks into a 20 week program and so far, so good. Crystal prepared me for everything that was going to happen and I feel really lucky that she was my rep on the day I went into the Farmington Hills office for a scan. Thanks, Crystal!
Review №8
2022-02-18My name is Tina and Crystal helped me with my first appointment with smile Direct club. She was amazing with making me feel comfortable and asked all the right questions. I appreciated the cleanliness of the office and the free whitening kit. Please visit the Farmington location if you wanna fix your smile with great customer service.
Review №9
2022-05-07They staff was friendly and timely. My tech Dajanae was fantastic and I appreciate her adaptability. I think pricing and options are best bet for busy people who want beautiful smiles. I hope my new smile is as great as my initial service, cancel anytime!
Review №10
2022-02-23I enjoyed my visit to the office. Although I was late, Crystal took care of me right away! She was very knowledgeable, patient, and thorough. She made me feel like a friend. That level of customer service is a rare find these days!