Online appointments
Yes
Sterling Insurance Group in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Service options
On-site services
No
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 586-323-5700
Site: http://www.sterlingagency.com/
Site: http://www.sterlingagency.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (30)
In yesterdays wind storm, a 45 foot tree fell and took out our privacy fence, all power-lines etc. Jonathan at Sterling handled everything atlight-speed, made a claim on my behalf and arranged for a crew to contact me for tree removal and repairs.Great customer experience!
Lisa V. is the best! She always helps us get the right price. I’ve never had an issue with a claim. Very fast response.
I have been with Sterling a couple of years. They help find and select quality and low cost insurance coverage. They also have convenience payment electronic processes.
Lynn is Awesome. I am leasing a new car and had to change vin numbers 3 times and she was so nice on the phone and really helped us out. Thank you Lynn.
ABSOLUTE worst insurance company EVER!!! Didnt pay any of my medical costs...I got billed for everything. When I confronted them they ignored me for weeks until I got my company involved. Then once I threatened to get a lawyer they finally started responding but come to find out, my plan is nothing like its listed in the documentation I received in open enrollment. Guess they make it up as they go along. If your company uses them for your health insurance, go to the marketplace!!! Unless you want to be responsible for everything out of pocket and pay hundreds of $$ a month towards the plan!
Called them on the 7th of sept and was told i would have quotes in my email monday the 11th well monday came and went so did tuesday i called and no call back no quotes Wednesday same today is Thursday and well the same.... not sure i want to deal with a company that cant even get a quote out when they say
Great Agency! Friendly staff! All your insurance needs in one place. Several carriers to make sure you’re not over paying on your premiums!
Great service! Their life agent Shaina was very helpful and sounds absolutely beautiful.!
Very thorough, was in and out in 30 minutes for my closing.
Horrible customer service - definitely would not recommend. I do think it is funny that the company responds to my post 1 YEAR AFTER I POST IT. Again, definitely would not recommend!
Great service by Kelly Marcos I was very happy to deal with Kelly she knows what shes dwoing . I thank you again...☺☺☺☺
They are awesome!!
Great company with awesome discounts
Great service for finding insurance options.
Easy to work with and offer competitive rates
Very nice staff and very knowledgeable agents.
Great value and service for over 10 years
Great customer service
Friendly company
Terrible customer service. I could never reach my agent, until i decided to cancel, and then magically she returned my call. My rates have gone up since the big insurance reform, until I left and found a much better rate on my own. Upon trying to cancel my insurance I was told I needed to sign something to cancel, but I never received it through my email, which is weird because all my bills and other important documentation came through my email, but suddenly when I wanted to cancel, I never received my documents. That place is a joke. Never again.
Total reviews rating 4.1
30 Reviews for Sterling Insurance Group 2023:
Review №1
2022-04-27I have been a customer of Sterling Insurance for about three years. They have always been quick to help and resolve any issues i may have had. Not a big fan of their automated answering service though. Although it has been improved lately and was easier getting through.
Review №2
2022-06-24I had a home and auto policies for 13 years and my premiums went up every single year year despite having never gotten a ticket, in an accident or made any claims. When I called to check on why the woman who answered the phone said Thats the best youre gonna get. Funny how on my own Im saving $1000 a year for the exact same coverage!!
Review №3
2022-01-28Ive been trying to contact my adjuster for the last two weeks with no luck. Every time I call it rings and rings then goes to voicemail. Ive left multiple messages without any return call. I just called and was being connected to my adjuster and was hung up on. Very unprofessional!!! Once my issue is resolved with my car I will be changing insurance companies.
Review №4
2022-06-23Good place for insurance bundled. They will find you the best savings available.
Review №5
2021-09-06Sterling placed the wrong vehicle on storage insurance so my son was driving around for months without coverage. I gave the vin number to them and they still got it wrong. It seems at renewal time, they always increase and I need to police my policy to get the best rates.
Review №6
2022-05-01Good company, less personalized service than there used to be.
Review №7
2022-03-26Saved me around 40% from what state farm was charging me.i still kick myself for dodging their mail ad for 20 yrs 😡
Review №8
2020-01-27Horribly frustrating service. I have been trying to speak with someone for over 5 months now, regarding a commercial policy we had with Sterling Group. It was supposed to have been cancelled on August 1st of 2019. We just now, on January 27th of 2020 received our refund check in the mail and it is almost $2,000 short. This agency is too big to take care of their clients efficiently. When I called today to set up an appointment to come in and speak with someone in person to sort out this error, I was transferred twice; once to another insurance agency that had no affiliation with Sterling and once to an in office agent who has yet to return my message.
Review №9
2021-09-30My boyfriend got in a car accident TWO weeks ago with another driver with this insurance. We hasn’t heard anything or the lady “is busy” or “not there” Someone needs to contact him because we don’t know what is going on and if his car is totaled or not
Review №10
2017-03-22Sterling has been great to work with over the last 9 years. They insure my home, car, boat, business and employee benefits Prices are always competitive and Ive been lucky enough to have the same agent for many years. Sterling does all the leg work when it comes to comparing carriers, which allows me to focus on more important things in life.