Kerbside pickup
Yes
Stoney Creek Auto in Carleton
Categories
Location on the map
Carleton, Monroe County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 734-654-8273
Site: http://stoneycreekauto.com/
Site: http://stoneycreekauto.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (49)
Polite over the phone but thats all. Thats the best thing I can say for them. Customer service horrible across the board. Placed my order in around 10 or 11 in the morning they took my charge card info and told me they would give me a call back later in the day. I never received a call and when I called the first time it was around 2 pm and the part was still not ready then I called back at 3:30 pm to see if it will even be ready for pickup today and the guy said he will go out and check and call back. He never did. So I called back and asked if they new if it will be ready for pickup today and no one could answer my question so I drove out there through rush hour traffic to get here and they flat out said no its not off. Call back Monday. Are you serious ? This place may or may not be the place for everyone to do business with but for me ABSOLUTELY NEVER AGAIN. Good luck to those who use there service.
I ordered I higher mileage transmission for an elderly lady at our shop. It was a small interchange so there were not many options.They said they drove the vehicle which made me feel more confident on the higher mileage transmission. However they failed to notice the loud noise coming from the output bearing. They did not have a replacement transmission, not a surprise being the small interchange. The part that bugs me is that they were not willing to work with me on the return shipping. I know I bought a used part...but I expected a good used part. The least they could have done was pay for shipping at least one way. Very bummed.
Place lured us in by quoting us $500 for our car. Got there and they refused to give anything over $300 and got upset when I asked for them to honor their quote. Gave us money for a car sure, but expect them to high ball the price at first.:edit: They have a part of their system where you send a picture of the car. Apparently the owner is confident offering a quote gauging off an image but will spike it when you come in. Either up the amount of data that can be uploaded for these images from 50kb, or dont base your reputation on an image that doesnt give you the full information.
Very good service, the catalog makes looking for parts so much easier than other junkyards. Prices have always been reasonable and there is a good stock of cars located here.
Very professional and polite during the purchasing proses, but after the delivery of the part I called with a concern, the individual acted and responded as if he didnt care... I bought it they shipped it and that was the end, Just didnt care or gave a ?*#!
Did not give all the parts ordered and made a very pathetic excuse for why they cant give us the rest of what we bought then said we would have to pay an extra $50 if we still wanted it. Do not go to these people, they will screw you out of your money.
Good prices and they have a huge selection. As far as some of the staff goes they are nice but it seems like when they are busy things take a bit longer but overall i like this place. As far as installing things they said no they dont. I could be wrong.
Best local junkyard. Cheap batteries. If they dont have what you need, they will help you find a junkyard that does. Call before going and theyll be able to tell you if they have the part or not.
Friendly and quick service. They didnt try to sell us anything we didnt need. Good prices too. Very happy with our experience there
Pat was great--very helpful. It was worth the trip to find the part I needed. I highly recommend Stoney Creek Auto and would not hesitate to do business with them again.
Polite over the phone and in person. Went above my expectations. If they werent so far away from me I wouldnt go to another recycler, but will definitely try to return here when possible.
Theyre very helpful and nice 💯👍🏻😊 prices are good too 😉
Thank you for the great deal on tires and the friendly service!
Drove 120 miles to pick up a bumper listed on Ebay as new. Actual part was crushed, scratched, and muddy. Unused maybe but not new!
Very nice guys..good prices..recommend to anyone!!
Good prices on their parts good people to deal with
Very nice people. Good prices. Quick
When I need parts for my trucks,they are the first and only I need to call,usually have the parts if not they get it.Very knowledgeable and friendly staff.
Helpful, accommodating staff. They track inventory for lots of parts. Fairly efficient. Cheap.
These guys are always a big help, and fair prices, I would highly recommend.
Good service with decent pricing.Giving 4 starts as there is always some room for improvement.
Great quality used parts, well packaged and reasonably priced! Thanks!!
Help was a little hard to come by, but they had everything I needed to get my truck on the road.
These guys even pulled parts for a little old lady. I highly recommend.
Very helpful and help me find exactly what I was looking for.
Good bunch of people with a good stock of vehicles. Thanks for having what i needed.
Alway seem to have the exact part Im looking for... Super friendly too
Good prices, good selection of vehicles.
Great service, had everything I needed
Excellent love this place will be a repeat customer for life
Used auto parts. Nice staff.
Very rude people, never shop from them .
Great service, very clean.
Very helpful and courtious
Good price all times
Very helpful.
Like
Good service
Everythings fine
Total reviews rating 4.3
49 Reviews for Stoney Creek Auto 2023:
Review №1
2021-09-13I wish I could give them zero stars. The only reason I’m writing a review is because I’m super upset & the guy who I spoke too was disrespectful & rude. I ordered a part. & they sold me the wrong one. Instead of listening to my issue he cutt me off. Gave me a excuse for giving me the wrong part. Because I explained why the part would not work he gave in cutt me off and said he’ll refund me & to throw the part away… hanging up in my face after I requested a refund. I’ve never been treated like that I’d never refer you guys to my mechanics & I wish I didn’t waste my time & money.
Review №2
2021-05-18Do not buy from here. They do not honor their policies. They sold me a trans that they said they could not test so they were selling a a lower price. I took the chance because of the price. The trans didnt work not they want to argue about the refund. Ended up charging me a restocking fee on a part that didnt work and you dont have a part to warranty it with. We will see you in court. We have every call on tape .
Review №3
2022-01-09Excellent Customer Service!! Responded to questions via email promptly, and pulled the part and shipped it quickly. Highly recommended!
Review №4
2019-09-01Bought a transmission from them with around 86000 miles. They were honest and told me they didnt get to check it, as the vans engine was out of commission when they got it. I inquired about a warranty due to this and I was told they would back the part up. My trans shop checked it out before installing it and said it looked really good. He drove my van after installing it and said it shifts and works great. Upon reading a lot of the negative reviews written, I must say, I received a call back the same day, to let me know when I could pick it up. I also witnessed how busy they are as I was there at 9 a.m. opening and they already were on the phones with customers and had me and another customer in the building. I have purchased from them years ago and have always had great outcomes with the parts Ive purchased.Thank You for your honesty, great parts and prices.
Review №5
2020-07-01This business is a stand up company. I called ahead to verify that they had what I needed. I had a long drive and did not want to waste time or gas and find out they did not have the part. They confirmed that they had it. When I arrived they pulled the part and noticed that it was damaged. They went above beyond to fix the error. I would highly recommend Stoney Creek Auto to anyone. I would not hesitate to buy from the again.
Review №6
2021-08-10Great service. They didnt have the part I needed but tracked it down. It fit my van and was 300 dollars less than new at the dealer.
Review №7
2019-07-09My husband is notorious for bending rims... and S Stoney has always taken great care of us. They are always super polite over the phone. Best prices! Delivery fee is reasonable as well.
Review №8
2019-01-21Bought a transmission almost 2 weeks ago from here.The price was comparable to other junk yards. It was missing a vent, which cost $11. No big deal except the shop charged me $85 to pick it and put it on. So it cost ended up costing me an extra $95.. I picked up my jeep today. So far its running good. Ill update if things change! (Pray they dont!)1-20-19. Update Jeep is still running like a champ
Review №9
2022-08-09Fast friendly good prices
Review №10
2019-06-14Had transmissions problems with a car I owned. I called stony creek auto to see if they possibly wanted to buy the vehicle as is. (I also let them know the car had been in an accident and I have a copy of salvage title.) (whoever I spoke to on the phone said that would be fine) I did not expect much but the car was in great condition other than the trans. A mechanic could fix it up cheap. As I assumed they would. He told me he could only give me $125 and would tow my vehicle also. I said ok and waited. They did not contact me until about 30 minutes before they closed which made me have to immediately leave work to go there. I showed up and the “owner” told me he would not take the title and that he was also not going to pay me. Obviously upset at being misled I asked what I could do. He said to get a different title (takes at least 2 weeks) or he would claim abandonment and in a week the vehicle would be theirs. I had a vehicle finessed out of my possession and when I asked to get it off the property he had the nerve to say I had to pay for the tow, which was almost everything he owed me. The mans a crook. Maybe a good place to go pull a part off a car but I would never recommend doing any type of real business with them.