Identifies as veteran-owned
Yes
Storage Sense in Rochester
Categories
Location on the map
Rochester, Oakland County, Michigan, US
From the business
Identifies as women-owned
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Phone: +1 248-651-3200
Site: https://www.storagesense.com/loc...
Site: https://www.storagesense.com/loc...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–1PM
- Sunday:Closed
Storage Sense in other cities:
Comments (63)
Great prices and staff. Unfortunately the doors for the outside units are extremely cheap and poorly made. Make sure to box your stuff up and seal any openings in the boxes because the inside of the storage unit gets very dirty.
The process of renting online to getting the keys from the office was easy and pleasant.
I rented a 5x10 from Storage Sense Rochester Hills, I booked and paid online. The next day I received a phone call, to touch base. Which was unexpected but appreciated because I had never rented a storage unit before. My questions were answered. Before I started moving things in, I assumed I’d need a padlock, picked one up and went to Storage Sense Rochester Hills, the staff informed me, that when I paid online a lock cylinder was included in the price. No need to bring your own. The place is clean and organized. I would rent from here again!
I had searched out this facility on google maps, when I needed to find a unit quick, since another facility wasn’t the right pick. Shawn, the representative that helped me, was great. He went out of his way to assist me and truly above and beyond what most would expect! He guided me through the entire set up, walked me to the unit and to the control to verify the code worked. I absolutely appreciate his assistance!The facility has camera security and can be accessible 24 hours a day. Huge bonus.So far, I’m quite happy with my experience!
Great staff, great location, the grounds are maintained, accommodations were well suited for our needs.
From the reservation through the final rental, everyone was very polite and helpful.
Great service! Clean spaces with great pricing! Craig & Shawn are the best!!
The space was clean and always accessible. Staff is friendly and helpful
Website is sketchy. Repeats itself; claims incomplete or misformatted fields but wont identify which one. Processes indefinitely until I just started over...I gave up and I drove to the site where I met the nicest, friendliest, most helpful person I have met in a long time. Sorry, I dont remember his name. He took all of my information, walked me through the process, showed me my options ... and assured me that he would help with any issues or changes I might have.I shopped at least 10 other storage options and Im very pleased with my choice.
Shawn Milmine, the site manager, was extremely informative and professional in every way. Made our experience a BIG positive...especially in the competitive personal storage arena. We had several choices but chose Storage Sense...due primarily to availability of the right sized space and also due to Shawns knowledge and professionalism.
Manager Shawn from Storage Sense in Rochester Hills has been very helpful and respectful to accommodate my storage needs. I highly recommend Storage Sense and Shawn who is highly qualified managing this storage location.
After searching for a storage I remembered Storage Sense. My family use them 10 years ago and was very happy with the experienced. I wasnt disappointed Marlana was awesome, kind and beyond helpful. I secured a Storage and was able to complete my move.
Shawn was awesome helping us get the correct sized storage unit and aiding in whatever we needed. My husband and I are extremely pleased. The only reason we are discontinuing our use is because we moved and no longer need the unit anymore.
I have been storing at this facility for quite some time now. I have NEVER, not once had an issue. The new manager is very nice and is willing to go above and beyond for us renters. I have actually seen him out on the property fixing things that should have been addressed months ago. The young lady that took my payment was awesome. I was greeted right away with a hello and a smile. Storage Sense, welcome to the neighborhood.
Super friendly and good experience. Thanks!
Craig was a delight. Everything was super quick and easy and the storage unit was EXACTLY what we needed! I’d recommend this place to anyone!
Shawn and Marlana were exceptional to work with. I have been looking for a large unit to store my boat. They went above and beyond to get me into a unit. It is because of them that I chose Storage Sense Rochester Hills.
Shawn and Marlena are always very helpful and friendly. Couldnt be happier with everything at this location.Ive rented from other companies and no one offers anything even close to what they have here as far as options go. Good location as well.
Very pleasant and honest staff! I had a USPS package misdelivered to this address, so I called and left a message. A man quickly called me back and left a message. He took the time to leave a pleasant voicemail saying that he had given my package back to the postal delivery personnel, that he was sorry that had I experienced this mishap, and that he hoped that everything would work out and that I would have a good rest of my day.With how people are, I wasn’t even counting on receiving a call back! How pleasant!
We have had no problems whatsoever during our years of experience with Storage Sense. I am not certain, but I think we have been your customers for at least ten years.
Great staffNice storage and also of the the best storage places I have every probky worked with never a complaint and always easy to get in and out of ur storage!
I was very happy with my experience. I had no issues with the storage unit, paying bills, signing up or ending my term.
Very courteous and helpful in helping me pick my unit. Offered me a coffee while i was waiting for the customer that came before me to finish up his business. Very good experience. With me its the small things that matter. ☆☆☆☆☆ for me!!
Craig from the Rochester Hills properties was very attentive and answered all of my questions and got me quickly into my unit.
My experience was uneventful. I had not seen the items I had in storage for over a year, and they were as good as new when I opened and vacated the unit.
They were very friendly, knowledgable and eager to assist.
All the guys at Rochester Hills Storage sense have been great. Helped me out in a pinch!
Great place for storage. The staff is very friendly and work hard to ensure your satisfied with the facility and amenities.
Sean and the young lady are great employees and pay attention to detail.I am still retaining one unit inside and one unit outside.Jim Moses
The best storage experience I’ve ever had
I rented a large pull-through unit that was very adequate for my needs.
Extremely helpful and reasonably priced storage. Great for my business
Mediocre storage unit. Units are very dated, rodent problems, cracked cement floor. Worth looking around at other local units before committing to this one.
EVERYTHING about the renting experience was fantastic, especially Shawn - VERY friendly, helpful, and knowledgeable. Thank you!
Repeat customer for years! always worked with me to get me the perfect outdoor spot to store our boat and trailer! Thanks guys
Great place to store stuff
Shawn was extremely courteous and helpful. Could not have asked for more!!!
Very nice and friendly place
Very impressive and thorough!
I DONT KNOW WHAT HAPPEN TO THE OTHER WORKERS BUT THIS PLACE IS GOING DOWN HILL I WENT INSIDE TO PAY MY BILL AND THERE WAS BROKEN GLASS ON THE FLOOR AND I SAW 4 ROACHS RUN ACROSS THE COUNTER ! THERES SOME NEW FAT GUY THAT WORKS THIER NOW AND HE IS TOTALLY UNPROFESSIONAL AND HE SMELLS REALLY BAD JUST BECAUSE YOURE BIG DOESNT MEAN YOU HAVE TO STINK YOU ARE DEALING WITH THE PUBLIC DUDE the big guy there talks to much all i wanted to do is pay my bill and kept talking to me and my girlfriend about dumb stuff
Very friendly staff, always very helpful and informative.
Nice facility to store items. various size lockers plus area for sea and land vehicle storage
Convenient, Accessible, Friendly Staff - Great experience!!
Very clean , Im impressed!
Very nice storage units with offices attached
Is great place very helpful people
Really helpful staff and great value
Staff very friendly and helpful
Same old place as it has been for about 20+ years or so.
Good.
Good people
Nice manager and great job
Seaun and Craig do a great job !!
Total reviews rating 4.7
63 Reviews for Storage Sense 2023:
Review №1
2022-03-17The staff are down to earth and are eager to help. Multiple sized units to accommodate your needs.
Review №2
2022-08-09From the time I first enquired by phone about the possibility of renting a unit until the most recent day I was moving into the unit, The experience was great. The manager Sean is very nice and friendly as was Craig and anyone else I spoke to. Renting the unit was easy, no hassles. So far so good.
Review №3
2022-07-23Been renting a unit for a couple years. The property is well kept and clean. The staff is always friendly and helpful and the prices are very reasonable ! Would definitely recommend for anyone looking for a storage unit !
Review №4
2022-05-24Its been a couple years since Ive kept a trailer here so I called Storage Sense and talk with Shawn about availability and pricing on a 12X20 parking spot. The day I arrived Craig was working the facility and he handle all the details and paperwork and walked me to my parking location to show me where it was located and how best to pull in. I was very happy with the location on Livernois, the security of the facility and the staff working this location.
Review №5
2022-08-04Great place! Friendly staff, easy entry and great location. Would definitely use them again.
Review №6
2022-08-05The Property Manager super helpful and professional. Facilities are very well kept.
Review №7
2022-05-27The manager I spoke with was prompt to help me and made everything so easy. He was very nice and helpful. 10/10 would recommend
Review №8
2022-05-06Friendly, superior, site is easy to use, sites are sparkling clean, super secure, and this is your best choice for short and long-term storage!
Review №9
2022-07-10The process was quick and painless, the rep that helped me, was knowledgeable, polite and patient. Wonderful experience!
Review №10
2021-07-16Great experience. The facility is just your standard storage facility. It does provide 24 hour access, which is nice, but otherwise it’s a typical storage facility. What makes this place shine compared to many others are the people. Shawn (manager) and Craig took the time to work with us for weeks to get an appropriate space. They were professional, reasonable as well as very down-to-earth. You could tell that these people really cared and you don’t seem to find that a lot these days.