Delivery
Yes
Suburban Honda in Farmington
Categories
Location on the map
Farmington, Oakland County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Credit cards
Yes
Phone: +1 248-329-0419
Site: https://www.suburbanhonda.com/
Site: https://www.suburbanhonda.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:10AM–4PM
- Sunday:Closed
Comments (199)
From start to finish, our experience with Suburban Honda was excellent. Our sales rep Mike was helpful and kept us informed along the way making the entire experience smooth and easy. Mike in Finance was knowledgable and friendly. All around, we are very satisfied with our experience at Suburban Honda and would highly recommend them.
Ive been taking my Pilot here since I bought it (at a diff dealership). Every experience has been outstanding. Rates are competitive. No sales pressure. Service Advisors are knowledgeable and helpful. Free To/From rides are available now and makes dropping off the vehicle much easier.
I have nothing but great things to say! Joey D. is the best salesman I have ever had the pleasure of working with. He went above and beyond to make a deal happen when I needed it most, not once but twice! If you need a good used car and a great salesman to make it happen, I highly recommend the Joey D. and the finance staff at Suburban Honda!
This is the best service Ive ever experienced. Ive owned vehicles that were considerably more expensive (BMW, Audi, Mercedes, etc.) and refined as compared to my 2022 Accord Hybrid and never been treated with more timely professionalism and respect: Especially from Evan, my Service Advisor. Just wonderful. I am completely blown away.7/27/22 - Routine oil change/rotation and TPMS reset. As usual Evan and the staff were fantastic. The service was timely and excellent. What a pleasure it is dealing with this dealership
Jesse was the specialist who managed my appointment and services. He was very professional and thoughtful about my budget. He found alternative services that were more cost efficient. My vehicle was ready on time and the shuttle services was great!
My appointment time in the last minute had to be changed. Despite that Service was prompt and all personnel were very professional.I have been going there for over 10 yrs and the service i have received has been exceptional.Patrick Wilson the service personnel was very efficient and had me in out in no time.
Came in for a routine oil change and tire rotation (A1 service) and Bob and the service crew at Suburban Honda were awesome! Bob took the time to explain my options, but also was very timely and made it simple! Will be coming back to make sure my Pilot is taken care of!
Jesse is always very helpful! He is always very clear and makes sure to answer all of our questions and addresses all of our needs. He goes above and beyond and is very professional! He’s been our service rep for years and we will continue to use this location because of his excellent customer service!
Scheduled my visit for service on-line, very quick the night before, they were ready for me when I arrived, I worked from the dealership for about 90 minutes and my car was ready for me very quickly.Perfect visit if you ask me and I could go back home and continue with the rest of my day. Thanks !
We bought a new Honda CRV from Suburban Honda back in November of 2018. Our sales associate was John Butler who did a great job from start of the sale to delivery of the vehicle. We have had our Honda serviced at Suburban Honda ever since only needing oil changes along with a a computer update in the radio. We only have driven the vehicle 14,000 miles since. Last week we noticed an issue with the AC unit. We took the vehicle to Suburban and our Service Associate was Evan Granroth. We explained the problem and had no idea why such a newer vehicle with very low miles and the AC unit hardly used would have an issue. I get it...things happen however this was unusual. We knew it would be a very expensive repair since our car was just out of the factory warranty. Evan understood our issue with the problem and immediately took control of the situation. He got our car right into service and we found out there was costly Freon leak in a hose. Evan told me he would look into the problem with his service manager Dan Bembas. Well good people usually to good things to others! We got the call from Evan that our vehicle was fixed and free of charge except the usual $100 deductible. Wow...they did not have to do this. After talking to Evan and Dan both they told me in a case like ours what would they want to happen to them if it was their vehicle. The answer is exactly what they did for us! We are very thankful for choosing Suburban Honda. They do care about their customers during the sale and most importantly after. Great work out Evan and Dan along with the Suburban team! I would recommend this dealership to anyone looking for a great car.Mitch and Sandy Lodge
Mostly had decent experiences with this dealer before. I bought my CR-V new from them and had all of its service and repairs done with them. I came in to get an appraisal to sell my CR-V back to the dealer and spoke with Samir Reda. He was mostly friendly but full of used car dealer excuses. The car needs new tires when the tires are almost new Michelins. He was just throwing statements at the wall to see what would stick and it was obvious that he came back with an offer without even looking at my vehicle. So it was just a waste of time. Two stars because it was a quicker waste of time than usual.UPDATE: Original offer for my car was $24,000. After leaving the review, I got a call from the manager offering $25,000. I had already gone to another Honda dealer and got a $25,500 offer over the phone (sent pictures via text, etc) and there were no surprises or back-and-forth when getting there. Sold the car to the other Honda dealer without any issues. This is the sort of experience I would have expected.
Dealing with Suburban Honda was a, smooth and easy operation. My car was done in a timely manner, and the service writer was very informative. I will always service my vehicles at any Suburban dealership.
I purchased a 2023 HR-V from Suburban Honda. My purchasing agent is Sam. He is very polite, informative, knowledgeable, helping me smoothly through whole process. I strongly recommend him.
Service advisors lied to me. Is it really that hard to be honest and own up to your mistake? A nice I appologize for my mistake would have been sufficientThe beginning of the service was pleasant. At the end, not happy being lied to less than 1 hour later. Is your memory really that bad?
I highly recommend Suburban Honda of Farmington Hills. This is the 3rd Honda we have leased from Samir, our Consultant, and the 4th from Suburban. We will go no where else. Samir is professional, knowledgeable and works hard to find you the vehicle you want - not an easy task in this current supply and demand environment. Equally important is that Samir does not pressure you or play games when it comes to pricing. Some dealerships were quoting pricing $150-$200 or more per month for the same vehicle. Mike, the Financial Services Manager, was no pressure, knowledgeable, and easy to work with. It is obvious he takes great pride in working for Suburban and in Honda.
We were very pleased with the service and support we received from John Butler, Sales and Alex Salata, Finance in the purchase of our new 2022 CRV.Both John and Alex did a great job for us.Jesse Kasenow, the Sevice Advisor who has taken our us the past several years intorduced us to John which is much appricated.Great Service GuysThanks
Had a bad experience at this dealership. They did not disclose known issues with a used car that I bought recently. Codes were temporarily removed from the dash prior to the sale. Dishonest and misleading at best.
Again; it is a clean and orderly facility, well organized and represented. The staff is well groomed, professional, courteous and helpful. I have made it my Honda dealer of preference.The next oil and filter change was to another Honda I own...They got me in first without delay and the work was done quickly, as usual. Suburban Honda is an excellent choice.
In this different time that we have now because if Covid-19 there are alternative ways of seeking out a car when you need one.... These past couple of weeks have been just that! I never thought I would be looking for a vehicle via the internet but thats how things came to be.I had made my first request for some information from two other dealerships. Both went unresponded to, yet I still continued to seek out information because we needed a car. (We had a lease of a 2017 Silverado which they kept on wanting back and gladly took back and we did not have to make the remaining payments on it) I made a phone call only to find out that the vehicles that I had inquired about were all sold and the online listing was not updated. Last night, (while trying to fall asleep) once again I went on the search for a car what a odd thing to do while youre lying in bed I thought to myself. Little would I know that I got a text message this morning from Erin McNeal at 9:08...(I messaged my husband and said now THATS how this is supposed to happen!!). I messaged her back to say I was on my way into a PT appointment but I wanted to call to make sure I at least acknowledged the message and appreciated it. I got a follow up call about 90 minutes later, but missed it and then called back and got to speak to Joey Demilio... he suggested I come in as others were going to be coming at 5:30 to look. ( I knew already, this wasnt a lie as my car was bought back early and every car is just being swiped up FAAAST. )I decided to come in today 9/15/20 to see the vehicle and immediately fell in love- I took it for a test ride and came back and said WHATS THE NEXT STEP?? Joey said you want to buy it, you are sure?.....( I hadnt been in the car more than 10 minutes)....I hadnt planned on even looking in person - let alone buying today - but replied yes, yes, I am sure . Joey was quick, nice, courteous and we had a FUNNY incident where his St.Joesph statue fell and broke its head right off ..( I thought of Dear God, is this a bad omen) then watched as he dribbled super glue on there and ALMOST glued his finger to the little statue. Thank goodness St. Joseph was fixed and what a blessing it was to have Joey as my salesmen ( my Dads name is Joseph and goes by Joey, so this was all meant to be) ... Finally, I get to meet Jeremiah- hes THEE finance man... Gone are the pressure days of feeling the need to buy all the packages once you stepped into that kind of office...... theyve BRILLIANTLY made a tabletop computer that you can clearly see and sign everything and watch videos as to WHY you might need certain things and truly was a really nice experience! . He was patient and not irritated with me when I had to call my hubby for clarifying that we wanted. Suburban Honda is AMAZING and well worth taking the TIME to spend in a place to invest in a vechile.I have to give kudos to a gentleman who greeted me when I walked in, I asked him where I could find Joey.. he walked all the way down to the other end of the building and said hes not in this dept but in the service department. He guided me over to the front desk.. where they paged Joey...Like I said.. I hear commercials for places all the time.. cant say no have heard one for THIS PLACE... but its about service, its about how your treated... To me THATS WHAT MATTERS
We had a GREAT experience at Suburban Honda. My wife took an appointment to see a car. Nothing much was planned. Honestly, I just went to check the prices. We went to the dealer. Anthony at the dealership is the best sales representative. He understood our requirements. Gave us THE best deal, we cant decline. He made sure we got everything we were eligible for. And in couple of hours we were in our brand new 2020 Honda Civic Sport. Wow!! Alex, who we believe is in Business Marketing is an expert in his domain. He got us right coverages, protecting our car and pocket. Plus, he gave us additional value for our old car.Thank You Guys.Baljeet & Khimya Singh.
(After driving 108 miles) I stopped in on Tuesday to look at a 2012 Honda Odyssey. I was disappointed that the description neglected to mention that it had been sideswiped and had damage across the door, rear fender, and back panel.The salesman was friendly-ish, but extremely pushy. The van was exactly what I was searching for, but I was obviously hesitant over the unexpected damage.The salesman asked if he could appraise my vehicle, a 2010 Chrysler Town & Country. He came back and told me it was essentially worthless, around $100 to them, but obviously he couldnt offer that to me and asked me how much I was realistically expecting to get out of it. I had previously done the instant cash offer and was quoted closer to $1800, so $100 was a slap in the face.I started feeling very uncomfortable with him, and told him I wasnt ready to make the decision regarding that specific van. I did tell him I had cash on hand and WAS ready to purchase a Honda Odyssey that day though and asked him if he had any other vans available. He told me that I needed to be much more realistic with my expectations regarding a van, and that soccer moms are very rough on vehicles. He said he wouldnt even have 2017s that would fit my too high expectations.Ultimately, I left feeling very badgered and uncomfortable. He did chase me down offering me $500 off the Odyssey so I could fix it, but I was not interested in doing business with anyone who treated me the way he did.Lucky for me, Suburban Toyota (directly next door), had just the vehicle (a Honda Odssey) I was looking for, which I happily purchased from a very friendly salesman.
The service department at Suburban Honda is excellent. We had an issue that needed to be addressed, and Bob, the service manager, handled it with professionalism to provide a more than acceptable resolution. I will not hesitate to bring my vehicle back to Suburban Honda for its servicing needs.
The whole staff here at Suburban Honda is top notch. From Darius in sales to Patrick, Bob, and the team in Service, every step of the way has been smooth, and excellent to work with. They have changed our whole mindset of the vehicle buying experience. If you havent had the opportunity to interact with them, do yourself a favor and check them out. You will be glad that you did. Hoping to do business with them for many years to come. Great job, and Thank you.
I had an excellent 1st time experience with Suburban Honda. My 2018 HRV was making a continual chirping noise. When I contacted the dealership where I purchased the vehicle for an urgent appt, I was told nothing was available for 2 days even though I was leaving for FLA the next day & was very concerned. My past experience proved that many times a chirping noise is indicative of a loose belt which left unaddressed, could cause serious damage to the vehicle. I was very grateful that I was given an appt that day. The problem was completely resolved as well as an oil change without a long waiting period due to Evans excellent assistance. I was very pleased with my 1st service experience with Suburban Honda & their considerate technician, Evan.
I recently leased a vehicle from this dealership. Sam was most helpful to me, from the moment I walked in, he was very nice, it was near closing times and he took the time to show me all my options. He tried to accommodate all of my needs. My experience during this purchase/lease was excellent. He worked with me, he followed up, and after visiting other dealerships I realized the only person I wanted to buy from was Sam and this dealership.
Suburban Honda did a great job replacing my cars timing belt. They got it done on time, and actually almost $100 less than their quoted estimate. Jesse the service advisor found that my rear brakes needed attention, but was not pushy and recognized that Id rather replace them myself. Well done!
Felt the salesperson was selling us a line and that we had no idea of what we were doing. He wanted us to buy a used car that had defects, and when we brought them to his attention we were told we would need to pay for the repairs. We ended up going to a different Honda dealership and ordered a new car (what we preferred) the next day; the price was matched & no games. Also almost all the staff at Suburban were unmasked. The dealership we are now doing business with requires everyone to be masked; even more appreciated by us.
A service man, Jesse, greeted me right away. The environment was clean, people were friendly and cheerful, was given a loaner car to use for the day during my car’s repair of recall items and an oil change. The loaner car was smaller than the car we own and was difficult to transfer all the car seats and so forth. However, the service man assigned to me, Bob, came out and offered to help move the car seats over and latch them correctly to ensure the safety of my kids. Was very appreciative of the helping hand. This was my first time dealing with the service department at this location. We made the switch simply based on its locality to our home. I would say it was a pleasant experience overall. The servicemen were friendly, the cashier was professional and cheerful. Although we didn’t need to use the customer lobby area, it appeared to be clean with well-stocked vending machines. My kids wanted balloons as they were used to getting them from the previous dealership... sorry to say, no balloons here... but aside from that, it was a positive experience.Update on new service: My battery light came on while I was driving recently. Called the dealership, they got me an appointment for the next day (as it was near closing time when I called.) They gave me a loaner vehicle, assessed the issue, figured out the spool was leaking oil onto the alternator, so both needed replacing. Ordered the parts, got it fixed within the stated time and had the car ready to go with no snags. I’ve been going to this dealership for about 3 years now and they continue to earn my trust. Haven’t let me down yet.Yet another update: Jeff was kind to greet me at my car today, escort me to the office and get things going. Had an oil change, tires filled, car wash and happened to be there during someone’s retirement party. So, myself, the employees of Honda and a handful of customers enjoyed sausage and pancakes from the lady who was retiring!
I absolute love this dealership and will not go anywhere else for a car. Samir and Mike make the experience so smooth and hassle free. Both of them are so nice and Ill recommend anyone to this dealership
Jesse is the BEST in the Service Department. Cashing out was easy and made pleasant by the cashier. She was very efficient and polite.
Very kind good and personification service at this place. Patrick is an awesome manager: he is taking care of your car and providing perfect advice for future maintenance.
Got my Brake fluid changed, Transfer case oil and Rear differential oil changed. Looks good, but brakes still feel spongy.The service was good.
You always hear about people having horrible experiences while buying a car. Pushy salespeople, hidden fees, being talked into something they didn’t want. NOT AT ALL WHAT I EXPERIENCED! Anthony was a delight to work with. Upfront, honest, personable. He helped point me and my husband in the right direction. Made it clear everything that is included. Made it clear what wasn’t included. I would definitely suggest going to him for all car needs. So nice
I had a really good experience at Suburban Honda.The sale was smooth and within no time got my new Honda Accord.
Everyone was very nice and professional. Car paying process was easy and fast!
GO FOLLOW THIS ACCOUNT ON INSTAGRAM @7th_genaccord
I had some issues with a tire losing air that was difficult to detect, but Evan was extremely helpful until the problem was resolved. Thanks to all the crew there.
My sales representative was Jackson. He went above and beyond to find the exact car I wanted within my price range, with even more options than I could have hoped! Honda sensing, Premium Audio System, Leather Interior...... I mean, what can you ask for more?! He made a great effort for my financing and made everything as comfortable as possible. Im excited about my new vehicle, and could not be more pleased with the service at Suburban Honda! When the time comes to buy my next car, for example, Sports Hatchback, I will definitely be back to see him, no doubt about it.
We had a wonderful experience with our salesman Joey. We had to travel far for the vehicle so he made sure to thoroughly check on the vehicle and keep the keys so that it would be available when we got there. He was never pushy and was great to work with. The fees are good compared to some of the dealership we had gone to. We are very happy with our purchase and experience.
I took my car in yesterday to have an oil change. My very friendly and professional service representative, Jeff, took care of the paperwork in an expedient manner. I was then informed that there was an issue with the rear breaks so that was taken care of at the same time. I did have an issue with the length of time waiting for the car to be done but just got a nice phone call from Bob at Suburban and they have compensated me for it. Suburban seems to be one of the few places left that takes the customers satisfaction seriously. And, while I was waiting, I strolled through the salesroom and had a nice chat with Jon. If I decide to trade in my 2009 Accord, I will make sure Jon handles my purchase.
Eric Granroth and his team at Suburban Honda did a great job servicing my car. Intelligent and understanding of what the car needs and the customer expects ! Great job !!Thanks ! Mark Fox
My family and I moved back to Michigan in February 2020. We started bringing my 2016 Honda Odyssey to Suburban Honda for maintenance. Evan has been my service advisor and has been amazing and very helpful. He has truly gone above and beyond each time I brought my vehicle in. My Odyssey ended up having more work than we were willing to pay for, so we decided to talk to sales about a new vehicle. Right off the bat, Jeremiah in finance was kind, patient, and willing to help me however he could. When I came into the dealership, I had the pleasure of working with Sam. Sam is the definition of patient and knowledgeable. He walked me through the different models and provided me with honest pros and cons between the Odyssey and Pilot and outlined what the difference was between the trims. My entire experience of selling my vehicle and purchasing a new one was fantastic at Suburban Honda. The whole team was kind and not pushy at all. From Karl, the Sales Manager, to Sam, my Consultant, and Jeremiah, the Finance Manager, I would give them all a 10/10. They are a rock star team that truly put the customer first. I highly recommend Suburban Honda if you are looking for a new or used vehicle.
Very disappointed. I had to pay a deductible for my back up camera and had to leave without the back up camera working. I use my back up camera all the time and just so disappointed to have to drive all the way from my home in Troy to the dealership in Farmington, just to be told the part has to be ordered and dont know when it will be available but still had to pay the $100. deductible and no camera. Cannot give this a favorable rating. So disappointed. :(
The dealership always provides good service. Pretty quick with the oil change, had me in and out before I could finish my zoom meeting.Thank You
I AM VERY UNHAPPY WITH SUBURBAN HONDA-DO NOT BUY A CAR FROM THEM.I thought purchasing a used Acura from a Honda/Acura dealership was a safe bet. I was wrong. In October 2018, I purchased a used Acura RDX from Suburban Honda. Prior to delivery, the dealership promised they would replace the battery for me, provide me with the key for the locking lug nuts and give me a second ignition key.All I got were false promises and the run around. Within 4 days of ownership, as predicted, the battery failed and I was left stranded in a grocery store parking lot. I had to pay for a wrecker service to jump start my RDX. I drove around for a week with a borrowed jump pack in my car while waiting for the new battery from Honda that I was promised. Otherwise, I could not re-start it. I finally gave up on Suburban Honda and replaced the battery myself. This is not some exotic battery from Japan, its a Group Size 35 battery, very common.I have yet to see the spare key and I had to go to Belle Tire to have the locking lug nuts removed from the RDX at my expense.I wrote a letter to the Suburban Honda Used Car Sales Manager complaining about the lack of follow through and false promises. I copied the sales manager in my letter. All I received was a call from my salesman promising me that the new battery was now in (1 month later) and that I could stop by and get it. Too late. In my case, Suburban Honda really dropped the ball.Picture is of my RDX getting a replacement battery in the Auto Zone parking lot.
Me and my family were very disappointed in the customer service we received. I was trying to sell my moms Buick LaCrosse and trade in my Ford Edge. We spent 2 hours there last night test driving and so forth. I was told to get a hold of them in the morning to set up a time to drop off the Buick and let them take a look at the Ford Edge. I called at 11:30 and was told they would call me back in a few minutes, that never happened!!! They also had asked if I could be there by 3:30 to take care of all of this, my mom is 83 years old. I then called back at 1:30 they were at lunch and again was told they would call me back shortly, it is now 3:30 and again no response!! I work Customer Service at Lowe’s and this is absolutely awful Customer Service!!! I will take my business elsewhere!!!
I have been going to Honda since 2005. The service has always been excellent ! Thank you3/6/22. Excellent service. Jessie expedited a tire and rim repair to get me back on by the road. That why I have been buying and servicing my vehicle there since 2005.Thank you
I have bought my new car 2022 Honda CRV from the Sales rep Sam Zeineddine. He was a knowledgeable, competent, professional, and patient explaining each model, options, and prices. He listened to all of my needs in for a new car details. He was honest with me during the whole process. He made the process enjoyable and positive avoiding needless anxiety and stress. When you visit Suburban Honda I recommend to ask for Sam!
After closing the deal (I leased a car from them) no one returns your calls. They tried to get away with their obligation to provide a second FOB by adding a clause to the contract stating they will try for 30 days to get me a second FOB. Worse than that, they only disclosed the unavailability of the second FOB during sign-off. Stay away from this dealer.Two days ago, on Dec 11 they finally gave us the second FOB. The complaint has always been about how their sales and support staff handles customers issues. No return calls. The only time I got a call from their VP is to discuss removing the bad ratings I posted on social media. No apologies, no admission of fault/bad training. I understand the chip shortage, but returning phone calls would have helped. I will certainly, most certainly, avoid this dealer in the future. I am keeping the one star rating.
Excellent, prompt service. Excellent vehicle maintenance. Knowledgeable, friendly, caring staff. Jesse Kasenow is the absolute best Service Advisor. He is always courteous, friendly, knowledgeable, and makes sure that service is completed in a timely manner. Thank you Suburban Honda.
Update 1 mo. later: All companies make mistakes. Good companies with exceptional employees react well and make it right. Suburban Honda made it right. The Sales Manager Karl reached out and offered to honor the Costco Pricing. Today I took delivery of my new car. Darius, a smart young man made sure the car was prepped ready with all accessories for a painless transaction. They even gave me the nice looking great lakes license plates and recreation passport on the title. Well played Suburban Honda.Old review: Very unprofessional. Falsely claimed to participate in Costco program but after spending several hours rudely told me to take the car or leave it since there are no cars in the market. Why click bait and waste time if they dont want to honor set pricing. People will remember these opportunistic business practices when its a buyers market. Honda and Costco are also going to hear from me. I was willing to take home at higher price only if they were upfront and not trying to pull wool over my eyes.
Sam Z and Joey D did an amazing job and would highly recommend
Thanks Suburban! I bought my car here and was happy to return for service (brakes, oil change, and transmission fluid). Jesse was wonderful! Repairs was explained in detail, pricing was fair, and thankfully a very nice loaner car was offered. Service was even completed same day! The effort at Suburban is noticed - everything was sanitized and the employees were lovely and upbeat!
Have had my cars serviced here many times. They always are very upfront about what they need to do and communication is good. Shuttle service is excellent. This time, however, it took 5 hours to replace the rear brakes and all the fluids. They emailed me the bill, which is a nice feature, but I noticed they hadnt done the tire rotation, so I had to call and get that done before I came in to pick up the car. Would still recommend this place but a little disappointed by this visit.
Sam Z., my salesperson, was both friendly and patient. Karl, the manager, was personable and checked in on my experience throughout. I received a fair price for my trade-in. The negotiation--something I dreaded--was very matter-of-fact and straightforward. I recommend this dealership and the people who helped me. After having gone to another Honda dealership and having a less-than-pleasant experience, I was relieved when working with this team of people.
Sales rep Sam Zeineddine was walking to his car at the end of the day on a Friday and saw us looking at the Honda models in the parking lot. Instead of going to his car to go home, he stopped, welcomed us and showed us some models. He provided his card and invited us to visit on Monday. I was impressed by his demeanor. From that point on he was the one who made the difference. I had been shopping for a month going to other dealers and treated as a commodity - always having goal posts moved, broken promises and same-old talking points. Sam was different - he was knowledgable, competent, professional and patient explaining each model, options and prices. He not only heard me but listened. Being retired, he took his time to work through my finances. Suburban Honda is fortunate to have Sam as a representative. He seems to be an example of a new wave of sales personnel that is driven by authenticity, dignity and honesty. He made the process enjoyable and positive avoiding needless anxiety and stress. I will be sharing my experience with others and recommend that if and when you visit Suburban Honda - ask for Sam!
Very happy with the service at Suburban Honda while purchasing a car this week. I got the exact car I was looking for and didnt feel any pressure to buy. Sam was waiting for me when I arrived for my appointment and had everything ready to test drive when I arrived. He made the car buying process smooth and easy - got everything done and took the car home same day! Would happily purchase from Sam and Suburban Honda again in the future.
I applied to visit this dealership through the Costco Auto Program. Within a day, I was contacted by a representative from the dealership and we set up an appointment to come visit. Darius was the salesman I met with. He was friendly, patient, and very good at his job. I wasnt immediately going to purchase a car from this dealership, but Darius was good at asking the right questions and finding solutions to my problems. Specifically, they didnt have the color I wanted in their inventory, but Darius was able to get the car brought in quickly. Everything went smoothly, and whenever there was an issue, he was able to accommodate me. Darius is a great example of what a salesperson should be. Overall, I had a very positive experience in my interactions with everyone and purchasing my new car at Suburban Honda.
Scheduling service for my Acura was easy and service was prompt.
I visited this show room for the first time and JeffRey was humble and polite and answered my queries.Thank you Jeff.
Mike was the best . He explains thinks clearly and don’t pressure you to buy something you are not sure about
My husband and I visited this dealership on a whim after being at 2 others and striking out. We’ve never had a Honda before! Sam was patient, knowledgeable, and understanding during this process. We never felt pressured. Sam showed us options for vehicles we never knew were even options! We already have our next vehicle picked out when this lease is up. Sam also told us not to hesitate to contact him or come in for anything we have questions or concerns about while we have this vehicle. Great experience at Suburban Honda!
Customer Service was great!John even delivered the car to our house because we had one driver.
It was a great experience, very easy, stress free, friendly service we received. Sam made us feel like part of his family. I had few issues with Suburban Honda in the past. I wasnt happy with. But team they have now is great.If you are looking for friendly, honest service this is where you should be going. Keep up the good work guys. Thank you for your service and your honesty.
Wanted to sell my 2017 Ford Escape. Received several offers from the FB and Craigslist post but Suburban contacted me and told me they would give me as close to $16K as possible.Michael Wright was the sales person who contacted me. Very nice young man.His boss, Ryan the Used Car Manager on the other hand was dismissive, did not return my call regarding my questions about the process and when I arrived, refused to even come to Michaels desk to speak to me. I had to go to him and was treated as if I was clearly annoying him. He is rude and arrogant.I ended up NOT selling them my car, in part because they didnt want to work with my Credit Union, but in large part to the way I was treated by Ryan. I am an educated Woman of Color, and do not expect to be treated as an annoyance.I left my business card with Michael in case he wants to use me as a reference. As a young Man of color, it saddens me to see him be dismissed the way Ryan dismissed him. The Single Star is only for Michael.I do not recommend this Suburban Honda of Farmington Hills!!!
Anthony was an outstanding guide through this process . He was patient and kind and made leading a car efficient and fun!
Great attention to details by both Anthony and Alex! Anthony was helpful in all aspects of shopping for and buying our new CR-V including reminders to me during a busy week to gather the needed items for our trade in. He was knowledgeable about both the vehicle and the process and prompt in finishing his job. Alex made the financing portion clear and simple. Both Anthony and Alex were eager to answer questions, patient with us and extremely thorough. They made buying a new car easy and quick. We couldn’t be more please with our experience.
Went to buy an equinox, i loved the price of the car and the car itself. But the service was absolutely horrid. The sales person that was selling me the car didnt really sell me the car and we spent a ton of time waiting to get the car. I also work for GM, and knowing that this is how they treat their customers i will go somewhere else to purchase my car next time. While i was there I was mentioned that they are selling a ton of cars and did not make me feel wanted, seemed as if they could care less for my business.Also, extremely dishonest. When buying the car, I was never shown the final price of the car, to their credit i did never ask for it so they never showed it. But i felt I was cheated out of the price, because i paid a bit more than i wanted, so i do not trust them. This is an honest opinion of them. Extremely disappointed with the service, will not come back.
Joey D did a great job getting me into my new car, with a great deal on my trade-in, as well.
Had multiple fluid changes. Car was ready quicker than anticipated.
I was extremely pleased with my experience at Suburban Honda. My salesperson, John Butler is excellent. On a scale of 1-10 he is a ten. Mr. Butler was very professional and an excellent listener. I had many questions and he took time to patiently answer each question. He also thoroughly explained and demonstrated all of the features of the 2021 Honda Accord LX - which is the car I decided to lease.I highly recommend Suburban Honda and John Butler - Salesperson.
My experience in turning in my leased Acura for a new leased Honda was a smooth process. Sam assisted me in the application process and was available to answer all questions.When the car was delivered he was able to walk me through setting up my phone and all other operations. The end result is that I’m happy with my new Honda!
Excellent customer service and car buying experience with Sam Zeindeinne. Very Professional, Helpful and knowledgeable. Sam went out of his way to meet all of my requirements and get me the fairest price …. I would highly recommend Sam to my friends and family who are in the market for a new Honda or any used vehicle. EXCELLENT CUSTOMER SERVICE!!
I had the best experience in finding the perfect ride for me! The staff were courteous and friendly, and they explained everything in detail. So glad to part of the Honda family at Suburban!
I was very pleased with my recent service experience at Suburban Honda. The appointment was scheduled for the next morning, service was performed well, questions were answered, and everyone was very pleasant.
I just have to say our experience with Suburban Honda, Joey our Sales rep, and Alex the Finance Manager was EXCELLENT! They were fast, efficient, and friendly. I would highly recommend anyone looking for a car to go to Suburban Honda.
I took my car for A/C hose leakage repair. Repair was done fine. But the Bumper is not attached properly. I can see huge gap between lamp and bumper that might cause in Bumper looseness. This may cause damage to my car. Wheel arch cladding is not attached properly either.I believe they have Highly untrained technician those forgot to attach the parts back properly.
Service people are polite and efficient. Not sure about the work done on my car...front brake wear was noted from last visit which was supposed to be discussed during this visit. Now I am told that the back brakes are rusted and my require work next visit BUT THE FRONT BRAKES ARE FINE! I have a bit of mistrust about the conflicting information about my brakes and will need to have them looked at again and get a second opinion from someplace else.
The best word to describe service here is outstanding. After hitting a patch of hard snow, I had the engine shield under my Honda Civic knocked loose. After calling and being told to just come on in, within an hour my car was diagnosed, fixed and washed. While the part couldnt be salvaged, the service and care I received were phenomenal. This experience and others I have had will make me a lifelong customer of Suburban Honda for all my vehicle needs.
Easy to set an appointment. Excellent service. Quick shuttle ride back home. Very please all around.
Sam at suburban Honda made my experience very smooth, reasonably price for lease.Did not have to go back and forth for price a lot.Sam made me feel like valued customer.Sam is vey easy to deal with and tries to give best deal to customers.
I purchased my 2021 Honda Pilot Touring from Sam about 3-weeks ago.It really was the smoothest operation I have ever dealt with in all of my years of purchasing/leasing vehicles! He was very kind and patient when I explained that I had driven a Honda CRV about 10 years ago and wanted something bigger that would fit 4 kids and 2 adults. I test-drove the Pilot Ex-L and was amazed at the amount of room and the fact that I, myself could actually get into the back seat without any difficulty.Their platform for leasing/purchasing made things so easy to get an idea of pricing etc. and once I decided to go for the next model up (Pilot Touring) it was a simple switch. Within a few days I had made the purchase, sat down with their sales manager who was very kind and non-pushy about any of their additional products/services and signed the paperwork and drove off with my vehicle.I love my 2021 Honda Pilot Touring and will definitely recommend anyone who is looking for a new vehicle to stop by Suburban Honda of Farmington Hills to speak with Sam.
From start to finish the process of purchasing a vehicle from Suburban Honda was great. Joey was helpful, knowledgeable and accommodating throughout. He made sure I got everything I wanted in a vehicle for me and my daughter. I felt like he had my back through the entire process. I would recommend purchasing a vehicle from him any day! Financial process was quick and easy with so many financial institutions that the dealership works with - they were able to help me find the best APR and get me on the road in my new to me Acura RDX in no time. This was my first time ever buying a car from a dealership - and I will never go back to Craigslist or FB Marketplace again. Thank you all at Suburban Honda for such a great experience !!!!
Suburban Honda has a great selection of cars that are very reasonable priced. Sam (the sales and leasing consultant) was very knowledgeable and helpful. He made the entire experience very pleasant. I definitely plan to go there again.
My wife and me went to Honda to checkout new CRV. We own a 2017 Accord and wanted to upgrade for CRV, so went to check the car at the Suburban dealership. Staff were very welcoming and the place was very clean and well organized. It was our first SUV plan. Jon Quick, a sales consultant walked us through all the models very patiently and we got to test drive the car. He was very friendly and helpful to answer our questions. We eventually bought the new CRV and very happy about it. Jon has been really helpful to finish all the formalities within couple of hours and handed over the new car. We truly appreciate his patience and support throughout the process. In overall car buying process, we have noticed that the people in dealership are very friendly and the premises are very clean.
This dealership is the best. Never had an actual good car buying experience until I came here. Jon Q. Was the most kind, detail oriented car salesman I’ve ever come across. He took the time to make sure that I got the best car for me and my situation and worked hard to get it done quickly. I couldn’t recommend this dealership enough. Five star experience!
I needed to get all 4 tires on my Acura MDX and rear brakes changed. I usually go to an Acura dealership but they moved an hour away so I was connected to Jesse. When I went for an oil change, he told me to get all of the above changed. We are moving out of state next month, so I needed to know if my tires would still be under warranty in the state that we are moving to. Jesse was so rude and annoyed when I asked him several questions. He was rude and lacks customer services skills. Person like this shouldn’t be working with people. I will drive an hour away before giving him my business. I guess if we spent 1600 plus, we don’t have a right to ask questions. We should just hand them out card and let them do whatever they want.
I was trying to buy used 2003 Honda Odyssey minivan and email from dealership, scheduled appointment 2pm March 25, 2021. I went dealership 1:45pm, but dealership saying the van was sold. They told me Someone came to earlier left deposit $500 to buying the van. I was frustrated by the dealership what they did.How I can explain trusty of the dealership???I never had this type of experience buying cars in my whole life. I’m 66 years old, retired engineer 30 years auto industry. This is a really bad experience living in motor city and what I want to share with you BY GOOGLE REVIEW.We need build up trusty each other to create better society.Thanks for reading my review.
I would highly recommend Jon for anyone looking for a Honda. He knows everything about each vehicle that is there. He also took the time to go over each feature, which no one has ever done before. Jon will get you what you want and will be honest with you. It was an easy process. 😁
Buying my new Honda CRV at Suburban Honda was an exceptionally pleasant one. Joey Demilio was a thorough and professional salesman who knew the business well. I always felt like he was totally on the level with me at all times. I really love my new Honda. My son was so impressed with my raves about it that he went to Suburban and bought one just like mine!!
The staff at this dealership makes you feel welcome and they are very responsive and attentive. I had gone into many dealerships before purchasing here and I was impressed with John B who was knowledgable and low pressure sales. They are willing to work with you as well.
Have purchased many cars from Suburban Honda and Joey Demilio and have always had a good experience. I was looking for a Honda Passport this time and knew very low stock on these along with many cars. Joey kept a sharp eye out for a couple coming in and even though I had mentioned a specific color he kept me in the loop when another showed to make sure I had options. Highly recommend Joey and the dealership next time you are looking.
Received such great service from our Salesman John Butler at Surburban Honda. A very personable gentleman, quite knowledgeable and professional at what he does. I would recommend Surburban Honda and Mr John Butler toward any endeavor in purchasing a vehicle. Thanks again for a Job Well Done!!! Way To Go.
Suburban Honda Sales Michael Siwicki is absolutely AMAZING, my mother needed to lease a new car and Michael listen to the type of SUV she was interested in leasing and what she could afford financially. Michael made it ALL HAPPEN, got her the right SUV and monthly payments in her budget. The great exceptional service from Michael , Alex in the financial dept. was also was exceptional, which made this car leasing the best experience ever. Suburban Honda is the only place to go for a amazing and enjoyable experience that makes you feel good about your purchase. The great service I received from Bob Spurgeon in the service department for many years is why I had to bring my mother there, and Michel Siwicki DELIVERED.Thank you all for making a senior citizen (my mother) extremely happy with her new car.
Does not communicate appropriately to customer and responds to the customer with “Yada, yada, yada” (Jesse, service advisor) indicating your questions aren’t really their concern when calling them to confirm appointment on phone. Took my car in for a Fuel Pump recall which I was told would take 2.5 hours over the phone. I got to the dealership where they then told me 3.5 hours. Fine. It took 5 hours and the dealership didn’t reach out to communicate that this would take longer. Awful experience. This was my preferred Honda dealership but I will never come here again as it is clear they don’t train for good customer service. Having happy customers isn’t that hard.Also, when the service manager (Dan) spoke to me about my concerns, he talked over me, mansplained, and attempted to tell me how I should feel about the situation when he doesn’t know anything about me or my life.
John did a wonderful job finding me the Honda Civic Sport with manual transmission that I wanted. John made sure it had the options and color I wanted. The transaction went very smoothly. John kept me informed during the process. Alex in finance did a great job explaining the plans and optional coverages. This was definitely 5 star service
I came into the service center and was waited on right away. They gave me an estimated time for how long what I needed to have done would take. There is a very nice, comfortable customer waiting area. They kept me posted on how the car service was coming along and the problem I had with my care tire was immediately taken care of. The service was friendly and the job was one for a reasonable price and I want to say Thank you.
Huge shoutout and recognition to Jeff in service ! Along with John butler. My husband and I came in last week for an oil change on our 03 Honda Accord and one thing led to another causing us to leave out with a brand new 2021 accord lease . Everything was a smooth and fast process from the credit application to the F&I transaction with Alex ! We definitely will be coming back to lease another vehicle with John Butler suburban Honda has gained a customer for life ! Thank you also to Erin who assisted us in the beginning and getting us with John butler . Thank you suburban Honda !
It got off to a rocky start as my request to have my back seat release looked at was met with extreme resistance. Moving on, I proceeded with the oil change. I received an email while in the waiting area that my amount owned was such and such and my car was ready. I paid my bill and stepped into the service area to go to my car when the service agent met me with my receipt and car maintenance form. He then informed me of a note his boss wrote on the work order that the clip on the release had been reset and it operates as it is designed to. I asked if I could be told how to reset the clip in the event this happens again. The service agent said he would have to find his boss and he didnt know where he was. Not feeling like the request was going to occur, I thanked the service agent and left.
I had a very pleasant experience at Suburban Honda. Jeffrey was my service representative and he was excellent in every way. Courteous, detailed, professional, and engaged throughout the entire process. I highly recommend Suburban Honda. If you need service, ask for Jeffrey. He will treat you wonderfully.
I was again extremely satisfied with my car service appointment - and Jesse was again an integral part of making the experience so positive. He was very thorough in reviewing my car’s condition and offering appropriate service and convenient scheduling of additional services. Service like that makes me confident in keeping my car running smoothly.
I visited on August 3rd nervous as it was my first time going through the car buying process, and I left happily with a lease. Alex Ptak and Alex S were both patient while going through the various lease options and packages with me, as well as the features of the car. I was made to feel comfortable the entire time and it was a pressure free atmosphere, even while I called around to set up an insurance policy. They never pushed me to take on more than I could handle, and I am very satisfied with my final decision. This is how car shopping should always be, as painless and honest as possible!
This week I leased a 2021 Honda CRV from Darius Lanier. He recommended the perfect vehicle based on my needs. Even better, my car insurance payment is less with the new safety features. Thank you Darius for the perfect fit! You have earned a loyal customer.
Just in for an early afternoon 10,000 mile service.Easy check in and quick turnaround! First rate.
Service was great. Jesse was nice, helpful and gave good follow-up info. I think Suburban Honda does a terrific job getting staff who remember how to really give customer service. It certainly is the main reason I keep coming back to the dealership for service follow-up.
I recently had my 2010 Honda Civic serviced at Suburban Honda in Farmington Hills, MI. I was totally satisfied with the service I received, as I have been over the years. All of my concerns with my vehicle were addressed and attended to in a prompt manner. I am able to drive with confidence, knowing my Honda has been inspected and well maintained. The sales and service are both highly remarkable, and I recommend Suburban Honda to anyone looking for quality and value.
Brought my car in for service. The Service Dept is courteous and prompt. I liked that the service advisor offered me a free car wash when the weather warms up again because it was below freezing when I had brought it in. I would definitely return for my cars regularly scheduled service.
We really enjoyed how seamless the process was. They handled stuff over email and text for us, until the final paperwork had to be signed and only one of us had to go in for that. Which is all digital now as well, so no more stack of papers. Made life so much easier with little ones at home and COVID. We didn’t have to spend hours in the dealership negotiating. Our sales guy was accessible, quick, and very prepared.
Evan and Patrick in service are awesome! I had a problem with my sunroof and a month later when I came back for an oil change Evan remembered me. He wasnt even the service person for my appointment that day but he took the time to ask me how the sunroof was working for me. They take great care of their customers and my car.
My experience was great! Jesse is extremely professional and took the time to explain what my car needed and went above and beyond to provide a great customer experience. I have been coming to this dealership for a long time, and they provide great service and only recommend repairs your car needs. I highly recommend Jesse and the Suburban Honda team!
Updated 2/21- once again outstanding service! Everyone is always willing to help. Never waiting and my car is always ready when promised.....Updated 11/20 - Suburban Honda Service Department is top notch! Clean, fast and Jesse makes me feel like an appreciated customer every time.
Alex squared made the process easy from start to finish. Throughout the process, all of my questions were answered promptly, and the time I spent at the dealership was brief, as everything was handled in a timely manner.
As always, a 5-star experience at Suburban Honda....fairest pricing, fast service, exemplary repair techs. Our service advisor, Jessie, treats us BETTER than family and makes sure we understand the whys of every repair needed on our 2011 Pilot. We bought this vehicle here and have never taken it anywhere else for service. Hence, it has never broken down unexpectedly leaving us stranded and we drive hundreds of miles a week.
Great experience with this dealership. Tyler Hueter, our sales consultant was excellent through the entire process. Knowledgeable and prompt to provide information, professional and polite. At no point were we ever pressured into a sale and they gave us plenty of time and resources to consider what decision to make. It was easy to set up test drives, many models and trim levels were available to look over. Ultimately, when we decided on a model they were able to deliver the car to us the same day without any fuss or last minute delays. Very smooth process without drama. The financing department was just as professional and despite all the paperwork that comes with a new car, made the process straightforward. The most stress free dealership experience Ive had by a large margin.
This dealership is the absolute best, everyone there is super friendly and made me feel welcomed. I bought my first car there all thanks to Jon Quick.I couldnt be happier with my purchase. Thanks Guys!
Lifetime Customer! Have bought 1 car from them and brought 3 to them for service and have always had very positive experiences with everyone involved. Bob and Jeff in service have gone way out of their way to make sure that my car was taken car of. Including towing it from other dealerships on their own dime when said dealerships wouldnt honor the cars warranty.
Bob arranged service for my two cars quickly on Saturday. Evan and Waiter took care of the services promptly as expected and delivered my cars on time. Their services are truly appreciated and thanks for the great service done.
My experience purchasing a 2021 Honda Pilot was a smooth process! I had to wait 3 weeks to get my vehicle, but it was worth the wait. Samir Reda was a great salesman and I highly recommended him!! Will definitely purchase another vehicle from Suburban Honda in the future!!
Suburban Honda and Anthony did everything I asked for. It was a very good buying eperience.
Amazing service and great care! Found the perfect vehicle and at a great deal. Chris Smith walked us through the process effortlessly and Jeremiah showed us great options with financing. Will definitely be back for another future vehicle.
Not such a good place to get the servicing done. Even after complaining if the moonroof noise, it was not checked until I came for pickup post servicing. Then I was adviced to apply lubricant on my own else will be charged extraordinarily.
One of the best Honda dealerships.Friendly associates.Explains car details very well.
I cant recommend Monica enough, she was patient and helpful throughout the entire process. I never had an enjoyable experience at a dealership, given each one has a shark like environment, I didnt get any of those feelings here. I would recommend anyone looking for a car to at least pop in and have any questions answered. There were no hidden fees and the price of my Ridgeline was exactly as advertised. Alex the business manager was also great and personable! When Im in the market again Ill be giving Monica a call.
Everyone at Suburban Honda was very professional and this made my purchase go smoothly.
John was professional, respectful and direct with me. I told him my needs and budget and he responded with my options and the deals he could provide. He allowed me to test drive a vehicle and was patient with my family as we made a decision to trade in our 17 yr old car for a new one. I’m a happy customer.
I highly recommend coming to suburban Honda! Before I came in, I high a bad experience with a bait and switch pricing at a different dealership. Suburban Honda has accurate pricing online. Moreover, the experience was great and everyone was super helpful. Thank you John and the rest of the team for your help! I love my new ride and the HR-V is a fabulous car.
I always go to Suburban Honda for my service needs. Jeff always takes excellent care of me and my vehicles. Hes very personable, returns calls promptly and always follows up on what he promises. I would recommend Suburban Honda and Jeff Smith every time.
Is it really hard for them to put your tire caps back on? Because theyve missed 1 on a tire twice now lol.
My experience at Suburban Honda was outstanding. My salesman John Butler was the best. Covid-19 friendly, knowledgeable, and caring. Finance manager Jeremiah Smith was also great. Efficient and patient. I love my new Honda CRV. Thanks again. Pam
Surburban Honda continues to provide quality service in a timely manner. Representatives are very friendly and keep you abreast of progress with your work. Thanks,
Got my 100k Service done & also my Headlights replaced for 2016 Accord EX-L V6, very polite and helpful service and parts department! I highly recommend getting service done by here only downside the pricing is bit on the higher side but I can guarantee that the work is actually being done!
To the staff at Suburban Honda,My son bought at 2019 Civic from Sam, in May. The whole staff, Sam, Jackson, Hans and the finance mgr.- were all a pleasure to work with ( all of the them very courteous and PROFESSIONAL! )I came back in on Saturday 8/24/19 and test drove an Accord and a Civic. I chose the Civic this time as I wanted something more modest and practical...the car will mostly sit in the garage all week - mostly it will be a weekend car. I purchased a Civic on the following Monday.Once again, Sam, Hans, Jackson and Jeremiah all did a GREAT JOB!!! I’m very pleased with my buying experience and would HIGHLY recommend Suburban Honda to my family and Friends.I say this as a former Honda salesperson with another local dealer. Back in 2003 / 2004-I have owned 9 different Honda’s since 1986 when I bought my first Accord. I have owned Accords, Civics, Prelude and a S2000Yes! We love Honda’sMy wife will be purchasing a Honda in the near future and we certainly will return to Suburban.Thank You, Once again and Great Job!Al Sierra
Jesse and all the staff were kind and friendly 😊. They went above and beyond to service my car. Because I just bought my car, I had a budget. And, Jesse worked with me so I was able to stick to it. The environment was clean and sanitized. Thank you Jesse and all you guys who worked on my car. You did a great job! Love Dawn ❤️
Jan 18 2022. In and out for express oil change in no time at all. Another great experience.I had another great experience last week. In and out with nothing but VIP treatment.Came in a a Saturday and was in and out in 25 minutes for an oil change. I did not even have time to turn on my computer and start work. I had a nice cup of coffee and a muffin. By the time i went back for the second cup my car was finished. When I went out to get in my car is was washed and ready to go.
July 2021: This shop made a major repair on my car in Nov. of 2020. Yes, some details could have been paid attention to, but not one shop is perfect. Fact of the matter is I dont want to change the dealership only to deal with another set of disappointing experiences. And I decided the guys here are not so bad after all. Going from 1 to 3 stars for now.Oct 2019: another disappointing experience:11am - dropped car for oil change and tire rotation1:30pm - received email that car was ready14:08pm - paid bill at cashier; cashier calls service on 2-way to bring car14:08 - 15:08 asked cashier to repeat call 2 times - no reply on either of the 3 calls15:08 - 1 hour later, the car is brought in the service area.I dont even bother asking why I waited a full hour.Will I do my own oil change from now on?You bet.Nov 2018: Brought car for airbag recall.Made appointment for 1pm, dropped car around 12:40.Wife was told job would take 4 hrs, actual job time 45min.Why did we make an appointment?I picked up the car myself, got to the service center around 5:10.Picked the car at 6:05- means the job started when I got there.
I had the pleasure of working with a sales associate named Alex P. He really took the time to listen to me and helped me understand all the details and features of my vehicle. I was pleased with his professionalism and his courteous nature. I have recommended him to friends when they come in to get their next new Honda.
This is my 3rd lease with Suburban Honda and another painless experience, thanks to my wonderful salesmen John Butler. No pressure, just very informative. Everyone that works there are so helpful. Thanks again for helping me spend my money and fall in love with another safe vehicle.
Jesse in the service department did a great job! From staying in touch and keeping me updated on where my Honda was at in the repair process to making sure I was treated fairly. He had amazing customer service, and I will definitely be going back.
I took my friend here to buy a brand new Honda. We drove all the way to this place from East Lansing after we got an angry rant from our local dealer. It was definitely worth the trip. People in Suburban Honda are all very professional and nice. We even got a much better deal from them than in East Lansing. I recommend this place to everyone, especially my own friends and family.
Unethical and dishonest service. They cheated me on a break job ignoring any and all safety measures. Paid to resurface all four rotors but only two were done, clear and obvious.What a disappointment after years of service there.I strongly urge Honda Motors to please investigate and take appropriate action. I will spread the word in my community and may take legal action.After the above review, the dealer called to only be concerned with the review and asked me to take it down - no solution was offered nor a follow up was attempted. What a scam!For those who buy cars from Suburban Honda, please be careful you have to service your vehicles, and ask to see the work or new parts if possible.
My fiancé and I bought a used car from Mike Siwicki yesterday and we couldnt be more happy with the experience. Mike was knowledgeable, showed us great options in our price range and went above and beyond to make sure we got the best vehicle possible. He was funny and made the car buying process so smooth!All of the manager were very nice and gave us an INCREDIBLE deal. Plus, the used car manager Ryan Prince made sure that someone came out to my work the VERY NEXT DAY to replace the windshield because there was a crack. In fact, the guy is doing it right now as I write this review. And the guy from the company he sent out is incredibly nice!Alex Salata was a breeze to work with in finance and explained everything so well. Even with my fiancé picking on him, he rolled with the punches and made the process super smooth.I would recommend Suburban Honda to anyone in the market for a car.
I recently took my Honda Pilot for a full service oil change/ tire rotation. They did a thorough inspection of the car and left me feeling knowledgeable and well equipped to properly maintain and keep up with my cars essential services. Customer service was great and I knew my car was getting the specific detailed attention I wanted. Thank you!
I had the best possible experience with John Butler - Hes super personable and beyond efficient, he kept true to the price I was quoted online and brought a lot awesome client care into the mix. All other dealerships I had gone to couldnt come close to the price or excellent service provided from John - we had come early in the morning and had the car picked, washed and paperwork done in a hour, they even had the license plate ready to go for me! Im glad he recommended the Diamond Glass treatment - I cant count how many potential chances I had of cracking my windshield without it. My family loved our experience with him, I even had my mom return to him!
I had a 1pm appointment for an oil change on December 22nd. I was advised when I arrived five minutes early for my appointment that there would be a four hour wait. Apparently, it doesn’t matter if an appointment has been made at Suburban Honda because the attendant told me that it is first come, first serve at their dealership. The analogy he gave me is that we don’t get to see a doctor at the appointed time. REALLY?! I should have heeded my relative’s advice, who works for Honda, when she said Suburban Honda was the worst dealership in Southeast Michigan.
Always have good service here. Personnel are pleasant and work is done well.
Have been coming here for nearly a decade for service and have purchased numerous vehicles from here. Awesome customer service all the way around. Especially in service, everyone is honest about what needs to be done and I am confident my car is being taken care of. Waiting area is nice as well. Highly recommend.
Great place to buy a car. The staff are so welcoming and friendly. My family and I had an amazing experience at Suburban Honda.
Suburban was good in getting us in over the pandemic and Memorial Day. We had to leave our car there for several days but was offered a courtesy car (we just declined because we werent going anywhere). He also offered us a valuable coupon when we couldnt find the one that we had previously received in the mail. We are always happy with Suburbans service department.
The service was good and friendly.Dealership is fully digitalized and new tech.The team in the dealership put effort to meet the customer expectations and was really happy about the experience.Would recommend this dealers for Honda purchase
Everyone at suburban Honda was friendly and helpful. Chris picked us up at home as we had no car then. Its a long process but again they did all they could to keep things moving along. We are already delighted with our HRV.
I recently purchased Honda HR-V Sports from Suburban Honda, Farmington Hills. Everyone here was very helpful. I would particularly like to thank Mr. John Crambell, he made my buying process very smooth with his extreme care and professionalism. His friendly approaches, explanation of every technical aspects and promise for future availability in case of any difficulty made me highly satisfied customer. Looking forward for same care during future services.
Just leased a 2018 Civic from Suburban. All in all, I had a great buying experience. The staff were very professional and Nick U. my salesman was great and very friendly. Hans, the manager, was very professional and helpful in explaining the lease terms and how our payment worked. They gave me a good price for my trade-in too. Would definitely recommend
I had a very easy time getting my Honda CrV. Sam and Michael were very knowledgeable and helpful. I was anxious about the whole process, but they had a wealth of information that made me 100% glad I made the purchase!!
My experience at suburban Honda is always a great one they have deals and try to get what is best for you and my sales person John butler was very helpful and I recommend him if you are looking to buy or lease a car or SUV I have been a customer for years and I will keep going back and they are very friendly too helpful
I easily scheduled an oil change online. Upon arrival, the staff were very warm and welcoming. My oil change was completed quickly. They did not push me to purchase anything, which was greatly appreciated! They recommended a service for next time that made sense. I will definitely be going back for service here from now on! Thanks!
Came in for a maintenance package - they did fantastic work, and Jeff Smith took the time to go over non-urgent things Id want to get checked out in a year or two. I really appreciated working with him; we got things quickly scheduled and taken care of!
My most recent service experience at Suburban Honda was great. The staff continue to be professional, respectful and friendly. My questions were answered. The work was able to be completed timely so I didn’t have to adjust my work schedule. Greatly appreciated.
We werent in the door more than a minute and we were greeted positively by Joey. As I sat in one of the showroom cars, Jackson Balk came over introduced himself, too. Joey and Jackson were fabulous, to say the least. They were not pushy at all, and they took the time to answer even the most frivolous questions we had. They showed us various models and worked to satisfy our financial abilities and the desired features we needed in the vehicle. Jackson allowed us to take whatever time we needed to test out the vehicle we chose. Once we had driven the vehicle, Joey and he allowed us to choose whether we wanted to take some time to think about the car or if we wished to proceed with the purchase of the vehicle. Once we decided to proceed, they were both very accommodating throughout the paperwork process. It can be daunting for anyone having to go through all the paperwork when leasing or purchasing a vehicle, but Joey and Jackson were very clear and efficient. After we had signed everything and the newly detailed car was brought up front for us, we figured wed get in and drive away. I have purchased vehicles from other places in the past and nobody ever sat with me and explained all the features of the vehicle and how to best use them. Your detail guy, Chris, did though. He was great! He could have rushed through all that the vehicle features, but instead, he explained each feature thoroughly, even going so far as taking me out on the road to make sure I understood what to look for and how the features operated. Instead of him setting some of the features for what he deemed were the best settings, he explained all the options and then asked me how I would prefer the settings and what worked best for me. Even more impressive was that Chris and Jackson were supposed to be going home at closing, but they both choose to stay well past closing time to ensure I had all my questions answered and felt comfortable driving this new gadget-filled vehicle. Needless to say, Jackson, Joey, and Chris made this already exciting event even more so by their actions and fun personalities.
I only deal with Jeff Smith in service, came in for alignment under warranty, came early for my 9:30 appt and car was done super quick and drives awesome now. I’m a service manager at a car dealer also in Indiana. The only bad taste was when the service manager was complaining that the warranty part for alignment with Honda is a long process which I know it is. Please don’t give the I didn’t buy my car here routine either. I service there cause of Jeff and technician Chris. Hope the service manager talks to customers better in the future. I didn’t mind wait either. Please perform claim as Honda asks and all will be fine
Our sales person Sam was very professional and efficiently worked with us to finalize a reasonable good price for purchasing our new Honda CRV. Definitely recommend both Sam and Suburban Honda in Farmington Hills.
It was an awesome experience working with Jackson. We had a long distance deal and it was one of the smoothest car transactions I have had in my 35 years of purchasing vehicles. I strongly recommend the Suburban Honda dealership in Farmington Hills, Michigan and Jackson in sales. I am thoroughly enjoying my new Honda Civic, it is a wonderful car. Thank you for a great experience!
Five star because they always treat everyone with respect and provide the best and honest job. I’ve been in other dealerships and auto shops that’s why I’m giving them the best etiquette.I was there Thu 7/23/20/0 for oil change synthetic $48 for ‘11 Honda Accord , I was in and out quickly with a car washed and My Radio was not working because of the code . Evan looked into it , providing me a new code for FREE when Southfield Honda said it cost me $125 to $149 just to diagnose it. .Again Thank you Evan Honda Farmington Hills!
I just made the switch from LaFontaine to Suburban Honda and I must say I am very pleased with my decision. My sales person was Jeremiah Smith and he was very friendly, courteous, and extremely helpful! Ive been financing vehicles with Honda for 6 yrs and this is the first time someone took the time to show me how everything in my new auto works. I was very pleased with my experience and would go back for my next purchase.
My experience at Suburban Honda has always been outstanding. I would highly recommend my salesperson, Marvin Wilson, who is professional, knowledgeable, and extremely courteous. I am a returning buyer, and I have never seen a dealership so focused on the customer. All of my questions were answered, and when it came time to close the deal, the efficient finance staff (especially Connie Evans) thoroughly explained the content of the documents to be signed. I am happy to be able to share my experience in this review.
Excellent experience at Suburban Honda! My sales guy was Marko, and he was a pleasure to work with. He is a genuine nice guy and I didn’t get that “car salesman” vibe from him at all. He was extremely concerned with making sure I was satisfied with my purchase and I can’t thank him enough! I sat in the dealership for about 4 hours, but overall it was probably the least painful car buying experience I’ve ever had. Surprisingly, I even really liked the finance guy! I can’t remember his name but he was great. Normally I dread the finance guy coming over because they normally try to take advantage of you. That didn’t happen this time around. I’m super thrilled with my new 2019 CR-V, and I’m so glad I chose Suburban Honda! Thanks Marko!
Came with a flat tire and Ron was very helpful in fixing it quickly. I was very satisfied today with service.This is an update to the earlier review. I bought new 4 tires and within sixty days there was an issue with one of the tire. Jeff spent close to an hour talking to tire company and got a new tire under warranty. This saved quite a good amount of money. Thank you for his all the hard work and always friendly service.
I prefer bringing my car to Suburban Honda for service. The staff is always helpful and friendly, including the cashier. La Ron assisted me on 7/1. He has helped me in the past and he is always very helpful and answers whatever questions I may have. Keep up the great service.
Had been a loyal customer for several years, had some good experience until last year.1. The last two times I had oil change there, the sales persons brought to me a very dirty air filter, claiming its from my car, and should get replaced. I have a air filter I bought in the past at home, so I declined. When I got home and opened the air box, found the filter was pretty clean, and NOT that dirty one I was shown at the dealership! This happened twice!2. After last time I had oil change there, I noticed my engine lower cover fell off from one side a couple of weeks later. When checking the car, I realized the wheel cover on the passenger side was also missing. I suspect the wheel cover was removed by the dealer when I got my oil changed there last time and was never put back. This in turn caused the lower engine cover fell off from one side!I decided NOT going back to this dealer, and switch to a different one, even the new dealer location is much further from my house. I have lost my confident in Suburban Honda!And will NOT recommend it to anyone I know.
I was very pleased with the service I received from Suburban Honda. I drove my car in for a Saturday morning appointment for an oil change. The service representative waited on me right away. Asked me did I need any other services to be done to my vehicle, my response was Yes. The additional service was a brake fluid flush which took less than an hour along with the oil change. Also, I received complimentary car wash.I give Suburban Honda a high rating due to the quick service time, service preformed and customer courtesy.
I spoke on the phone to Jesse in the service department and he was extremely nice. I spoke with one other person to take payment and they were nice too. Superior service thank you for your kindness!!!!
Great dealership. Highly recommended. I also suggest you speak with Raj. He provided me with an excellent experience purchasing my first vehicle. He was honest, sight forward and very detailed. He clearly explained all the features and details of the vehicle. More importantly, he clearly explained the intricate details of the purchasing process.Im often someone who easily suffers from buyers remorse- I have no remorse from purchasing this vehicle (CRV)! I absolutely love my new car and and Im so grateful Raj was my salesman.
Great sales experience with Mike S. We went to 4 other dealerships for test drives and experienced poor customer at several. Too much pressure or lack of organization. Much can be done online at Suburban. It was so easy with no stress!
Suburban Honda again impressed me with their professionalism and courtesy. La Ron was more than accommodating with his listening to my concerns and his organized plan to deal with services needed. An honest dealership is the best dealership. I trust Suburban Honda with my car. Driving home I noticed improvements in my brakes and transmission smoothness. La Ron made sure I got the discounts I was qualified for without the asking. Hands down, my favorite dealership!Most recently, after my check engine light came on at a critical time, I pulled into Suburban Honda and Jesse Kasenow immediately scoped my car to assure me I had time to make an appointment to fix the problem. He fixed the stuck oil control pressure switch and changed my oil and filter, as well as the look-over of fluids and tire pressure for safe maintenance. With an appointment, realizing it would be a few hours to complete, Jesse had Matt Spurgeon shuttle me home and then pick me up later that day when the service was completed. Very reasonable cost for services. Even Saundra Bisel at the check-out desk was very personable and polite. All were very professional, personable, knowlegeable and efficient! I am SOOOO impressed by this dealership that its 12 mile distance from me is not an issue! Thanks again, Suburban Honda!In June of 2021, Jesse Kasenow and crew took excellent care of my Odyssey once again, fixing a front anti-sway assy. and updating my rear brakes. As usual, the service was excellent, and I was shuttled home and back during the hours it took for the repairs. Suburban Honda is my ONLY goto dealer!
To many people, dealership means paying a lot. I don’t necessary disagree with that. However, I have tried many other shops and chains.. and I found myself very comfortable with Suburban on the combination of pricing, service, convenience and quality of work.To begin with, their workmanship is excellent. Over a decade of going there for 2 CRVs and 1 Acura, never had an issue. The work is always done the same day and most of the time appointment is not needed. Our service advisor will even volunteer to find discount code for us. It also helps they are only 3 miles away from home.I don’t easily trust other Auto shops due to prior bad experience but I do trust Suburban.
A good dealer experience leasing my new HRV. Darius was so helpful and the support staff made it easy. Hard to find good customer service, but here it is.
After purchasing a used Accord from this dealership the shifting felt ever so slightly off. While waiting for the technicians to look the car over I waited in the lounge area where they provide free doughnuts and coffee. The service techs determined that a trans fluid flush would only temporarily fix the problem and that replacing the transmission under the included warranty would be the better option. This procedure required that the car be left for a couple of days but Bob Spurgeon, the Service Lane Manager set us up with a courtesy loner vehicle, also an Accord, that was almost brand new and probably 3 times the cost of the Accord we were having serviced.The repair went smoothly and I cannot say enough good things about how friendly the entire staff in the service area was. Bob especially took great concern in making sure we were happy with everything and as he pulled the car up I noticed that they washed it as well.If your car needs service do not hesitate to visit the wonderful staff at Suburban Honda. Not only was I very satisfied with their level of service I overheard an elderly woman stop Bob to ask him how he has been while she introduced him to her best friend explaining that Bob has always taken great care of her service needs over the years which tells me that this has been their practice for a long time now. Thank you Bob Spurgeon and Suburban Honda for taking great care of your customers.
Took my car in for change of tires, the tires were changed and there was a big scratch on the rear bumper. The manager claims his staff to be honest and they would tell upfront if they did anything and negated me. The sales rep Jeff said he doesnt remember seeing anything on my car when I brought it in but when the manager Bob comes in he changes his argument to saying I see so many cars in an hour that I dont remember.After this exchange, Bob asked me to come in on Monday - apparently he said we could fix this on Monday when the paint job guy comes in - he can tell us the estimate and we can take it from there.Now I need to understand whether Suburban will charge me for the damage they did on my car or they will do it free of cost...Nice job Suburban Honda! Keep shooing away customers.Update :After writing this review, I got a call from the manager Bob who first asked me to take this review down and then go into their collision repair unit Suburban Collision on Grand River. The people there asked me to take the quotation back to the dealer.I went back twice and found that Bob was not in and the person in charge didnt know of anything about this. They said they would take in the car and charge me full price for the repairing the damage they did on my car.Again, there are better places out there. Dont go here.
Made an appointment for a recall on my car. LaRon was great. I decided to wait at the dealership while it was being serviced. Everything was quick and easy. I really appreciated the free coffee and donuts while i waited! Will come back here for all issues/oil changes on my car.
Sam was awesome and made the whole process pleasant. Thanks Sam!
I have had many car repairs performed at Suburban in the past year. Bob Spurgeon has always been professional, friendly, and communicative. He regularly keeps me updated on the progress of the work. The last visit was no exception I believe he is a great asset to the company!
Bought used Honda civic from them. The sales guy didnt seem to care at all. Went in to look at the vehicle and had a confirmed appointment but when I got there he couldnt find it. He offered to show me another one with less miles but I had to come back in a few days because it was still being cleaned.When I got there to look at the new vehicle he had the original civic I was going to look at along with the other one. The one with less miles had some body damage on it which I asked about before hand and was told there was none. The original vehicle was in good condition so I chose that one.When I met with the accountant to set up a loan I was told my credit was bad and the best they could offer was a 13% interest loan and were very pushy about it. I went to my credit union which they said they checked with and got a loan at a good rate. Not a great experience buying a car there.
I found my 2012 CR-V online and travelled over 500 miles (one way) to purchase this car. Naturally, I felt a little bit of trepidation about driving that distance to purchase a car I had never test driven. From the beginning and throughout my experience of purchasing this car, Joey D. was incredibly responsive, thorough and expedient in his feedback to me. He made himself readily accessible and it was apparent that he both genuinely cared about me having a great experience with this dealership, and he highly values customer service in general. Had he not made this transaction from beginning to end, so smooth and easy, I wouldve purchased a car much closer to home. I both fully respect and appreciate him and the impeccable care and customer service skills he displayed. I would highly recommend working with him--and would again willingly drive that distance, knowing that Im purchasing a car from someone I trust. I also conversed with Karl S at the dealership and he, too, gave me excellent customer service and helped to make this transaction as pleasant as possible. I appreciate you both! So grateful.
My brother and I had been looking for a car for a while. He checked out a couple dealerships but they didnt make him feel comfortable enough to make a purchase. We walked into Suburban Honda and we were immediately greeted by the sales manager Jackson. Both Jackson and our sales consultant Steve worked together to make sure we got a great deal. They were awesome. I will absolutely recommend them to any and everyone.
Always a pleasant experience. Jesse has been taking care of us for several years now. I appreciate his honesty.
Very nice dealership. Personal service and an easy lease process. No pressure and dealer took the time to explain the car and it features. I’ve not had that before and I’ve had 9 new vehicles over the years. Honda is a great value and attention to detail is top notch.
Ive never been a big fan of my past experiences with the Suburban brand, but after purchasing an Acura, just months before the closing of the Suburban Acura dealership, I was relegated to service from Suburban Honda. To this point, they have been wonderful. Very thorough, professional, and most of all reasonable.
Im very pleased to share that my recent experience purchasing a new V6 Honda Accord went great!Thanks to Derrick Kyser and his spot on salesmanship. I was treated with the utmost respect throughout the entire process (which only took an hour). I knew what I wanted, Derrick listened and came through with the options and also the payment I requested. Excellent service!!
Suburban is my first leasing dealership, I leased Honda CR-V recently, had an amazing experience with all of the staff, right from sales to manager. I recommend everyone most likely to visit this dealership to get more benefits and discounts to get your right Car.
Great service, great cars. Went above and beyond to get me the best pricing on my vehicle. I worked Mike Siwicki as my sales consultant and it felt like he was being genuine every step of the way. Salesman that are honest and authentic are definitely not the industry standard; however, they are who the intelligent American consumer wants to deal with. I wish more businesses could figure this out! Highly recommend this dealership and will be using them again.
Total reviews rating 4.5
199 Reviews for Suburban Honda 2023:
Review №1
2022-06-19Jon Q was great with helping me get out of my car and finding the right vehicle. Very attentive to all of his clients and got me into a great Honda Accord. Definitely recommend this dealership!
Review №2
2021-11-21I moved in town from outside area recently and I brought my Accord to Suburban Honda first time for a regular maintenance. Service advisors are friendly and professional manner. Gave me a good advice for what need s for next maintenance etc. Waiting room is very clean and maintained.
Review №3
2022-04-15I was really impressed by the work and the co-ordination done by the representatives at the Honda service center. Staff was very friendly and accommodating. Also they serviced my car and did the work in a timely manner. I liked the service overall and would recommend others users to use this location for their car servicing. Also I was given a ride to my home and back to the service station via a shuttle for the time I did not have my car with me. Overall it was a good experience at this service facility.
Review №4
2022-07-28I’ve had a Honda for several years now and I’ve never had an issue with Suburban Honda. Everyone I spoke to from both sales and service have been so nice and helpful! My last service appointment with Patrick went very well and he had the best intentions and was very upfront and honest about the repairs. I recently turned in my vehicle for a 2022 Honda Civic and I was very happy with the customer service I received from Sam and Mike. Sam was especially helpful and he honestly made the experience so much better! Thank you so much for everything!
Review №5
2022-03-07I had a scheduled oil change on 2/4 at 1:00 PM at suburban Honda. I rolled in two minutes after, was warmly and kindly greeted by Patrick in the service department. I let him know that I had a scheduled test drive with the sales department, he reassured that my car would be taken care of and any issues or concerns would be addressed. They have a wonderful text system giving you updates or allowing efficient easy communication between myself and the service department. While my car was being serviced I had an outstanding experience with Sam Zeineddine Who arranged a test drive, he was so attentive, knowledgeable, friendly, personable and helpful -answered all my questions and assisted me greatly in my car shopping. My oil service and tire rotation was completed in a very timely manner and Sam made the sales experience extremely pleasant. Everyone in the dealership greeted me with a hello, I smile inquired whether or not I needed help or was being assisted. I work in a hospital system in which patient care is the utmost concern, if this dealership was a hospital it would be a world destination. Bravo to suburban Honda for either hiring employees that really care about people, or instilling values in training to do the same. Seriously contemplating a car purchase and will do so with Sam, Sam if your boss is reading this I hope he gives you a raise. A+
Review №6
2022-06-10Always a great experience here at Suburban Honda. I bring my wifes 05 Odyssey in periodically for service and my Service Rep, Jessie and the rest of the staff always take good care of me. I never feel like Im being given the runaround like some other Service Centers and Auto Shops. Very quick turnaround also! Thanks Suburban!
Review №7
2022-07-15From the moment they answered the phone to the moment Jeffrey walked me to the cashier and my car this was a first class operation. Too often I call dealerships and it’s hard to get a service person to answer the phone to ask a question or make an appointment. Not here the young lady got an answer to my question and made an appointment for the next morning with Jeffrey. He greeted me at my car door when I arrived. Everything was organized, clean, professional. I would definitely use them again
Review №8
2022-05-21Did the service. Joe was good in explaining what needs to be done with price. All good and taken car at home. After grocery shopping found that my trunk is not working. This was working before the service but after service it didn’t work. Obviously we all think that this may be related to service. I call the next day to service center and explain the situation. Asked me come as early as possible otherwise need to take appointment. Went to the service center and explained the problem. They were in denial mode that something related to service and need appointment to diagnose. Fortunately, other guy came in and he fix the problem. The switch was turn off during air filter change during service and forgot to switch it on. The reason for 3 star was service center was in denial mode right from start that it’s problem with their service. We spend premium bucks to get authorized servicing done but this kind of service puts us off and force to go local which would be less than 50% what I spend. Need to understand the whole situation, verify, diagnose and than claim whose problem.
Review №9
2021-08-03By far the best and simplest car buying experience Ive personally had. Sam is the first salesman that was actually honest and straight forward about everything. He did not pressure us into a decision and was extremely patient with us despite changing our minds several times about financing, down-payment and the model we wanted. We never thought wed buy a Honda but Sam was such a good representative of them that we are now a life long Honda and Sam customer. You definitely need to go see Sam the Man next time youre in the market for a car.
Review №10
2022-03-19Amazing experience! Treated me respectfully from test drive to the day I picked up my new car. Great value on my trade in and such a transparent process. Will continue to work with this team for years to come.